Thinking Business December 2019

THINKING

BUSINESS • OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • December 2019 - January 2020 •

GROWING AWARENESS OF HEALTH AND WELLBEING IN THE WORKPLACE n n n n n

Chamber Awards 2020 P4 Sector Focus: Corporate Social Responsibility P16 The Big Interview with Hague Construction P20 International Trade P38 Chamber Events P42

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Welcome

Welcome & Contents

Confusion still abounds – but at what cost?

Welcome to the latest edition of Thinking Business. Who would have thought that three and a half years on from the referendum I would still be writing about confusion surrounding Brexit as we approach the end of another year?

However, we are where we are and in this edition of the magazine I read with interest the comments

by British Chambers of Commerce Director General Dr Adam Marshall at the recent 2019 International Trade Summit in London (see our International Trade report on page 38).

He acknowledged in his speech that major challenges confront many businesses but stressed that if our politicians can offer the right support, international trade can drive the UK economy’s recovery.

Dr Marshall said: “In political and media circles, trade agreements are often touted as the be-all-andend-all. But really, they are just the icing on the cake. It is the trade deals between businesses which are the cake itself. It is business that unlocks new markets, creates jobs and boosts receipts to the Exchequer. It is business that builds links across borders and delivers prosperity not only across the UK, but also around the world.”

Contents 4 5 6-7 9 10-11 12-15 16-19

Chamber News Legal Update Members News Members News Patron News Members News Sector Focus - Corporate Social Responsibility

Our Patrons

That is exactly what I have been saying ever since the referendum in 2016. Business can handle the impact of tough situations but what it struggles to handle is uncertainty.

We need to know what is going to happen.

That was underlined in a BCC statement that was published as the General Election got under way. Entitled 2020 and beyond: business priorities for the next UK government, the report was compiled with input from the 53 accredited Chambers of Commerce across the UK and the BCC’s growing global network and sets out key priorities that would enable businesses of all sizes to reignite the country’s stagnating economy.

We desperately need our politicians to take note. As Adam Marshall said in the statement, which you can read on our economy report on page 33: “To say business leaders are angry and frustrated would be putting it mildly. They are doing their bit for the country and think it is high time politicians do their bit, too.”

Also in this edition of the magazine, you will find our cover feature on health and wellbeing (on page 25). It is all very well saying that in times of uncertainty business will ‘keep calm and carry on’ but that can come at a human cost.

Increasing numbers of workers are voicing concerns about additional stress and anxiety in the workplace, everything from working

20-21 The Big Interview 23 Ask the Expert 25-31 Cover Feature - Health

and Wellbeing 33 Economy 35-37 Members News 38-39 International Trade 41 24 Hours with...

long hours and enduring tortuous commutes to financial worries caused by job insecurity.

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Our feature examines the problem and looks at some of the thinking that managers can adapt to ease the burden on their teams. It is important that they do so. Contented employees are productive and creative, are less likely to have a negative effect on colleagues and are less likely to leave.

As our feature points out, the solutions need not be expensive; in many cases, it is simply a case of better understanding and implementing common-sense solutions.

25

Our big interview on page 20 is with a truly inspiring businesswoman.

The construction industry has long carried with it the image of a maledominated sector, which is why it is still rare to find a woman in a senior position like managing director of a major company. However, that is what Danielle Hague does as MD of Kent-based Hague Construction and she is determined to attract more women into the industry and help them to advance their careers.

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All very thought-provoking, I think you will agree. It only remains for me to offer you all festive greetings and a Happy (and, hopefully, stable!) New Year.

42-43 Chamber Events 45 Person behind the Business 46 Members News 47 Business News 48-49 New Members 50 Last Word 50 Movers and Shakers

Editorial and General Enquiries Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Sevington, Ashford, Kent.

TN24 0LH Chief Executive: Jo James Tel: 01233 503 838 Fax: 01233 503 687 info@kentinvictachamber.co.uk www.kentinvictachamber.co.uk Media No.1661 Published December 2019 © Benham Publishing

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Publisher

Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Ian Fletcher Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

Advertising and Features

Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com

Production Manager

Peter Wilkinson Tel: 0151 236 4141 peter@benhampublishing.com

Disclaimer

Thinking Business is published for Kent Invicta Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to the Editor at Kent Invicta Chamber of Commerce. Views expressed in Thinking Business are not necessarily those of Kent Invicta Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2019. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

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Chamber News

THE SPECIFIC NEEDS OF FAMILY BUSINESS Research suggests that family-owned companies generate more than 25 per cent of the UK’s annual GDP while employing millions of people and contributing over 20 per cent of the UK’s total tax revenues each year.

business practices and up-to-date technology. At Cantium, we firmly believe in remote working. We understand the modern demands on time, and we know that you need flexibility to be able to meet the requirements of the family and the family business.

It’s hardly surprising then that Kent Invicta Chamber acknowledges this with the ‘Family Business of the Year’ award, an award that Cantium Business Solutions is delighted to sponsor.

Connectivity is key. There’s no real reason to be the last person in the office every night. Cloud computing enables you to go home, spend time with the kids, and then resume where you left off in the office.

At Cantium, we appreciate the significant contribution made by family businesses; we understand the nuances of this sector, the things that set these businesses apart, and the challenges they face daily.

Experience tells us that family members invariably fulfil multiple roles; so, they often work long hours

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to ensure everything is running as it should. We also know that away from work, the family business is often the topic of conversation; at family occasions, invariably the chat comes back to ‘the business’.

In many ways, the family business is part of the family.

hours at the family business can ironically harm family life. How often do we hear parents with family business expressing regret about missed opportunities to spend adequate time with their kids during their formative years? Indeed, at Cantium, we hear it all too often.

This ‘always-on’ mindset throws up challenges; working extended

Many of these challenges are avoidable by adopting modern

We appreciate we can’t persuade you to switch off more frequently; it’s simply not the way you’re wired. However, we can switch you to a solution that makes it easy to collaborate and communicate when and where it suits you. By doing this, you will inevitably meet the specific needs of your family and your family business.

IVF treatment and employment...

Legal Update

Paul McAleavey, a Senior Associate Solicitor in Employment Law at Girlings, looks at employees’ rights whilst undergoing IVF treatment and the steps employers should take.

According to the Human Fertilisation and Embryology Authority, 54,760 patients underwent 75,425 cycles of fertility treatment in 2017. The number of women undergoing ‘egg freezing’, namely preserving their eggs through IVF to use at a later date, has increased almost sevenfold from 2010.

In light of such trends, UK employers need to be aware of the Equality Act 2010 protections for employees who are undergoing IVF treatment.

While she is pregnant, namely from the point at which fertilised ova are implanted, a woman undergoing IVF treatment is protected under section 18 of the Equality Act from unfavourable treatment because of the pregnancy or because of any illness suffered by her as a result of it. In the unfortunate circumstance of the implantation failing, there is a further two week period of protection from unfavourable treatment.

Unusually, a woman undergoing IVF will also be protected for an additional period – that is the (relatively short) period during which ova are collected, fertilised and immediately implanted (so before she is regarded as pregnant). This distinguishes women undergoing fertility treatment from other female employees, for whom the legal protection only commences when they are pregnant. If a woman undergoing IVF is treated less favourably because she is undergoing IVF treatment, this is likely to amount to sex discrimination contrary to section 13 of the Equality Act.

There is no absolute legal right for an employee to have time off for IVF treatment. At a basic level, employees needing time off for IVF treatment (bearing in mind many appointments are likely to be required) can be treated in a manner similar to other employees who require multiple periods of time off for medical appointments. It is lawful to ask employees undergoing IVF to seek, so far as possible, to have the appointments outside core office hours, provided that is applied to other employees seeking medical appointments for other reasons.

Employees are not obliged to tell their employers that they are undergoing IVF treatment.

Employers should consider establishing a confidential reporting procedure where employees undergoing such treatment are encouraged to reveal this, confidentially, to a line manager.

This lets the employer deal with subsequent requests for time off for IVF appointments sensitively and allows employers to schedule time off against business needs.

Having a ‘special leave’ policy to deal with time off for IVF treatment, alongside other exceptional reasons for time off such as elective surgery or domestic situations like dealing with a burglary, assists managers in dealing with requests fairly and consistently. It will also help to insulate from the risk of successful discrimination claims. Above all, it shows employees undergoing the stress and expense of IVF treatment that their employer supports them.

For further advice on this and other Employment Law issues, ask the expert and contact Paul.

Paul McAleavey

Senior Associate Solicitor, Employment Law

girlings.com

01233 664711

paulmcaleavey@girlings.com Thinking Business

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Members News

The individual approach works for Crystal Display Systems

partners offering Industrial TFT LCDs, Retail Displays, Translucent displays, Touch screens, videowalls and many other digital solutions.

Custom designs allow personalised solutions for applications in both design and functionality and we offer a wide range of customisation to match your brand and add specialist requirements to give you the features you need.

Crystal Display Systems is a leading designer, distributor and value-added reseller of flat panel display products globally, including Digital Signage, Audio Visual and Industrial solutions.

Our expertise allows us to offer the best solutions to our clients and

Our in-house assembly and production of industrial monitors and touch systems is unique and designed to meet our clients’ specific requirements. We design display systems according to those demands, from initial prototype, through to mass production.

We can recommend, define, install, maintain and support most forms of digital signage in Kent both indoor and outdoor to meet the customers’ specific requirements, working out of our new custom facility near Rochester airport. www.crystal-display.com

Celebrating 100 YEARS Kent Association for the Blind has been part of the Kent community for 100 years. The charity was established in 1920 to support around 900 servicemen who were blinded during the First World War. Many servicemen were blinded by bomb blasts and the effects of mustard gas. Returning to Britain, these men couldn’t work and many of them experienced severe financial and emotional hardship.

Our goal was simple – to compile a register of all sight impaired people in the county and to provide the support they needed. 100 years on we’re doing much the same.

We currently support children and adults to come to terms with their sight loss, whether it’s to provide emotional support, training or advice. We support around 12,500 people who are sight impaired across Kent and surrounding areas.

Did you know?

Only 4% of the people who are registered as sight impaired are completely blind. This means that we try to work with whatever sight the individual has and to help them to become as independent as possible.

Get involved

The majority of our support is free of charge, so we rely on donations from the public to continue our work.

In our 100th anniversary year, we’re asking businesses to become our partners and to support us to make 2020 a stand-out year for the charity.

We have lots of ways for you to get involved. You may wish to choose Kent Association for the Blind as your charity of the year or sponsor one of our events. Why not take part in our golf day at the prestigious Hever Castle Golf Club on 26 March 2020? Whatever your need, we would love to build a lasting partnership with you.

To get in contact, email 100@kab.org.uk

FLYING HIGH FOR MKC Training winner!

Delighted Matt Pollitt, Managing Director of Hydrosphere Innovations Ltd, received his Skytrek flying voucher at Brompton Barracks on 12th November. The Barracks are the home of the Royal School of Military Engineering where MKC Training deliver their world-class construction and engineering courses to the Royal Engineers.

The Kent Construction Expo may be over for 2019 but the buzz continues as MKC Training announce the lucky winner of their business card prize draw.

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Kent Invicta Chamber of Commerce President, Richard Lavender and MKC Training’s Managing Director Mike Garrod, presented the voucher to a very happy Matt against the stunning backdrop of the Crimean Memorial

Arch. The arch was raised in memory of all the Royal Engineers who died in the Crimean War. Richard Lavender said “Attending the Construction Expo certainly turned out to be a productive day for Matt Pollitt of Hydrosphere Innovations Ltd. Not only did Matt benefit from all of the contacts and information shared at the event, but courtesy of MKC Training Matt now has an amazing Skytrek flying lesson to look forward to”.

MKC Training hopes Matt has a great flight and looks forward to exhibiting again at Kent Construction Expo next year. www.mkctraining.com

Snap Fitness set to open at Elwick Place in £500,000 investment Snap Fitness, one of the world’s fastest growing gym and fitness club franchises, will open at the Elwick Place leisure complex in Ashford town centre.

In a joint announcement, Snap Fitness UK, Ashford Borough Council and Stanhope PLC confirmed that the company has chosen Ashford, one of the fastest-growing towns in the South East, to unveil its latest franchise operation.

Snap Fitness UK has signed a 10-year lease on the 4,284 sq ft unit 8, which is located on the first floor of the cinema, restaurant and leisure development.

The company will create at least ten jobs for the town and plans to open its doors in January 2020.

Members News

Isaac Buchanan, CEO of Snap Fitness UK and Ireland, said: “We are delighted to add Ashford to our list of locations across the UK. This represents an investment of more than £500,000 in Elwick Place and the team will be working hard to get the new club ready to welcome new members.”

Ashford Borough Council Chief Executive Tracey Kerly said: “I welcome Snap Fitness to the town.

The company has chosen Ashford to launch its latest outlet in the UK and that decision is a sign of real confidence in the town. I wish them good fortune in the future.”

For more information about Snap Fitness visit www.snapfitness.co.uk For more information about Elwick Place visit www.elwickplace.com

Leeds Castle Classical Concert shortlisted for NOEA award

The Leeds Castle Classical Concert was shortlisted for the Large Festival of the Year Award following the announcement of The National Outdoor Events Association (NOEA) Awards 2019.

Leeds Castle across the past fortyone years to be entertained by this amazing open-air musical delight offering a mix of much-loved classical favourites along with exclusive performances of popular favourites.

The first concert took place in 1978 and has grown to be the highlight of the Kent social party calendar.

People in their thousands have attended the stunning setting of

The Leeds Castle Classical Concert is organised by Heritage Events who were over the moon that this prestigious event has been recognised by NOEA.

Fiona Pollard, Director of Heritage Events said: “Heritage Events and Leeds Castle were delighted to have been short listed for this prestigious award, particularly on the 900th anniversary of Leeds Castle and with the composition of a special classical piece from Tom Hodge to commemorate it”.

Susan Tanner, NOEA’s chief executive, said: “This year again

saw an increase in entries, and the quality of the submissions was also very high. Because of this we had a longer finalist list, and it’s been a real challenge for our judges to decide on the three or four shortlisted in each category.”

Next year’s event takes place on Saturday 11th July 2020. Visit LeedsCastleConcert.co.uk for tickets and more information.

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Patron News

Friday 3rd to Sunday 5th July To register for just ÂŁ75, email: sarah@kentsportstrust.org or for more info about the ride, visit: www.kentsportstrust.org/events

A new chapter in a long history Heathervale House Thomson Snell & Passmore’s head office has moved to new premises.

Our new address is: Heathervale House 2-4 Vale Avenue Tunbridge Wells Kent TN1 1DJ www.ts-p.co.uk @pragmaticlawyer T 01892 510000

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Advert-2019-Thinking business-We have moved.indd 1

Thinking Business

11/11/2019 17:14:00

VISIT CANTERBURY PREPARES TO PROMOTE THE CITY INTERNATIONALLY 2020 is set to be a significant year for tourism in Canterbury as several events in the city will put Kent on the map for international attraction.

Visit Canterbury is targeting international media outlets to highlight the city’s plethora of events next year, alongside many other events across the county which could see a spike in visitors.

Events across the city and the county next year include; • Becket 2020 (Canterbury) – marking 850 years since Thomas Becket was murdered in Canterbury Cathedral, Medieval events are planned with a focus on pilgrimages and highlighting Canterbury’s UNESCO world heritage status • The Lambeth Conference (Canterbury, July - Aug) – a gathering of all active bishops with the Archbishop of Canterbury, happens once every ten years • 400th Anniversary of the Mayflower (Canterbury) – One of the first pilgrim voyages to America organised by Robert Cushman who lived in the city • 75th Anniversary of UNESCO world heritage site – of the collective Canterbury

Cathedral, St Augustine’s Abbey and St. Martin’s church

• Folkestone Triennial – One of the UK’s most ambitious public art projects attracting 135,000 visitors • 149th Golf Open (Sandwich) – Global sporting event (60% of tickets are already sold) • Dreamland’s 100th – The Margate theme park turns 100 next year • 150 year anniversary of Kent County Cricket club - A special programme of events is to be announced.

• 150 years since Charles Dickens’ died – Strong literary links to Rochester and Canterbury The tourist membership body is encouraging local businesses to get involved ahead of 2020 and join members such as Canterbury Historic River Tours, Tiny Tim’s Tearooms, Broome Park, Whitstable Castle and The Falstaff Hotel and Cocktail Bar who are already promoted under the Visit Canterbury brand which champions local attractions to UK and global visitors.

Visit Canterbury’s Tourism Engagement Officer, Kathryn Hearnden, said: “We are focusing

on international public relations to put Canterbury, Whitstable and Herne Bay on the map and give visitors the reason to visit ‘now’.

Next year will see a host of events such as the anniversary of Thomas Beckett, The Golf Open and the Lambeth Conference, so there’s many reasons to visit the city and wider Kent.”

Visit Canterbury Member Richard Goodenough, proprietor of Chartham Vineyard, said: “The close link between Visit Canterbury, Visit Kent and Produced in Kent has allowed us to be part of Canterbury and Kent’s flourishing and growing tourism economy. Examples of the advantages include the listing of our business on the Visit Canterbury’s website under ‘Things to Do,’ which has undoubtedly increased visitor numbers; advice from business consultants at Visit Canterbury in the preparation of bids for funding and promotion of our business in the information racks at visitor information centres.”

Under the scheme, which costs from £75 per year, businesses are added to Visit Canterbury’s local and national promotional plans which inspire visitors to come to the Canterbury, Whitstable and Herne Bay.

To join Visit Canterbury as a member please contact Kathryn Hearnden via kathryn.hearnden@canterbury.gov.uk or online at canterbury.co.uk/membership.

Getting ready for the big telecoms change Everyone has heard it from somewhere, and most people think that it might be true but it probably ‘won’t affect me’ – but it will.

From as early as next year, that’s just a month or so from now, you won’t be able to order any new digital telephone lines.

BT is forging ahead with plans to shut its traditional telephone network in Britain, with the intention of shifting all customers over to IP telephony services by 2025.

The closure of the public switched telephone network (PSTN) is part of plans by BT toward internet-based voice calls via a fibre network. As such, it will be looking to close a chunk of exchanges.

Openreach recently wrote to its communications providers about the move. The broadband division has held open consultations on the withdrawal of its Wholesale

Line Rental (WLR) products, which are reliant on the PSTN.

What does it actually mean? Firstly, the existing telephone system in use may not be IP compatible and so won’t work. No more calls – in or out!

Between now and 2025, there will be a huge change in the way the telephone systems will work and a rush of companies trying to play catch up.

Future Proof really has to mean exactly that – a system that is capable of taking your business into the future.

Good News – the advent of VoIP is actually a major benefit for most businesses : Costs - Call traffic is considerably cheaper and the funding process moves from a Cap ex to an Op Ex 2.

Responsibility – No need for chunky architecture in the corner of the room

Flexibility – if it breaks, most of the time its fixed remotely as you only need the handsets Feature Rich – All the bits you always wanted but were just outside of your budget are now a shared cost – so can be yours Control – move where you like – your telephone number will travel with you either on a mobile or to a new office Ikonix Telecoms has been installing telecoms in and around the UK for more than a decade and has a UK helpdesk to offer best advice and guidance on ensuring that the correct solution is deployed to avoid any stresses or strains on your day to day business. With its Kentbased offices, it offers a free ‘No obligation’ health check and visit to ensure you don’t get left behind in the digital switch off.

You can find out more at http:// ikonixcommunications.co.uk/

Members News

Geoff and Amanda Wilkinson with Theo

Businesses club together to help entrepreneur celebrate his birthday Kent based #SBS winners Wilkinson Construction Consultants joined a secret mission to thank the scheme’s creator Theo Paphitis toast his 60th birthday.

The millionaire retailer and Dragons Den star launched the weekly initiative #SBS in 2010 to celebrate small enterprise. It now has more than 2,200 winners and raises the profile of UK SME businesses.

Wilkinson’s were part of a group of more than 160 businesses from #SBS that came together to say happy birthday and thank him by supporting the #NHS70/ ThankYouNHS campaign of fellow #SBS winner, Nigel Richardson of Secret Hamper.

They contributed towards sponsoring 70 bespoke sharing hampers for the staff at Royal Manchester Children’s Hospital (RMCH), a hospital that Theo has supported over the past decade.

Geoff Wilkinson, Managing Director of Kings Hill-based Wilkinson Construction Consultants, said “Theo has given so much to small businesses over the years who are part of SBS, some of which have had life changing opportunities. As it was his 60th birthday, the group knew we had to do something special, but what do you get a multimillionaire?”

Fellow SBS winner Nigel Richardson came up with the solution, suggesting #SBS winners got involved with the #ThankYouNHS initiative. The group of businesses sponsored 70 bespoke sharing hampers for the staff at Royal Manchester Children’s Hospital.

Nigel said: “RMCH was always going to be on our list but how special would it be if that specific delivery was just made up of SBS winners? With it also being RMCH’s 10th birthday too. It was like it was meant to be.”

The aim of the #NHS70 project is to invite businesses, celebrities and individuals throughout the UK to recognise and celebrate 70 years of the NHS. Thinking Business

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Patron News

KENT BUSINESS LEADERS DINNER Held at Eastwell Manor, Ashford in November

Chief Executive Jo James OBE with guest speaker , newly elected Leader of Kent County Council, Roger Gough

The latest Kent Business Leaders Dinner, sponsored by the Kent Invicta Chamber Patrons, was staged at the recently renovated Eastwell Manor, part of the Champneys Spa and Hotel Group. Over 60 guests were welcomed

by Kent Invicta Chamber Chief Executive, Jo James and Alexandra Whitmore, Director of Sales at Eastwell Manor. After dinner, the

recently appointed Leader of Kent County Council, Roger Gough, spoke openly about “Strengthening the Kent economy, the future of business in Kent”, sharing his vision for how the Council will support the needs of local businesses under his leadership. Patrons and fellow guests enjoyed an evening of good food and good conversation.

Photography by Ali Kittermaster

Alex Whitmore , Eastwell Manor, welcomes guests to the hotel

Jack Parkinson, HRGO plc with Debbie Kemb, Trustee of the Chamber’s charity of the year Demelza Hospice Care for Children

Becky Farley, MidKent College

Carole Barron, University of Kent

Claire Williams, Brachers LLP

Nick Lee Evans, Lee Evans Partnership

Stuart Chipperfield, MHA MacIntyre Hudson

Andrew Osborne, Ashford Borough Council in conversation with David Armstrong, Towergate Insurance Brokers

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Details of the next Kent Business Leaders Dinner are available from morag@kentinvictachamber.co.uk

Neil Chatterton, Caxtons Chartered Surveyors

Patron News

Leading Agency Gains Recognition, Hosts Business Bar Crawl and Releases FREE EDUCATIONAL CONTENT FOR BUSINESSES Kent’s leading digital marketing agency, Sleeping Giant Media, has been named as one of the fifty fastest-growing businesses in Kent and Medway.

In November, the specialist search and social marketing agency, based in Folkestone, attended the Mega Growth 50 event hosted by the KM Media Group, Kreston Reeves, asb law and Lloyds Bank. They were one of two digital agencies on the list and sat in 27th position.

This recognition of their growth was GIANT, especially since implementing a new operating system within their business to help

them with their ten-year plan. Read more about this on their website by searching ‘Sleeping Giant Media EOS’ on Google.

The event was a GIANT success and they will be hosting another in February 2020 - keep your eyes peeled to sign up to this event.

Sleeping Giant Media also hosted one of their well-known and well-received Giant Talks events in October, aptly named a ‘Business Bar Crawl’ - all with the intention of crawling the best business minds in Kent.

And finally, the thought-leaders at Sleeping Giant Media have been working on a collection of digital marketing and digital skills themed videos to help educate businesses on how to be successful online.

The evening hosted in their purpose-built event space in Folkestone saw over forty business brains attend, with talks on business growth and pathways, as well as workshops on Brexit for business and green business initiatives.

In fact, in early October the video series, titled Giant Wednesday, was awarded ‘Highly Commended’ at the Social Media Marketing Awards.

Search in Google for “Giant Wednesday” to find the video series

Brachers embraces DIGITAL TRANSFORMATION AHEAD OF ANNIVERSARY YEAR

Many of you would have seen Brachers’ royal blue logo around Kent before. It could have been at the Leeds Castle Classical Concert, which the law firm has sponsored for the last three years, or perhaps several generations of your family have used Brachers for their legal needs. Given that the firm is due to celebrate its 125th anniversary next year as a stalwart in the county’s legal scene it’s no wonder the firm is familiar.

Having undergone several rebrands over the years, Brachers has grown from a family-run law firm operating out of a home on Earl Street, Maidstone in 1895, to employing

more than 200 staff in four locations across the South East. In 2018 it celebrated its most successful financial year with a record turnover and is on track for the same in 2019.

The full-service law firm continuously sees exceptional performance across both its business services and private client divisions, with many of its practice areas named in the UK’s leading legal directories.

“I am so proud of the hard work and determination from our all staff that has seen the firm go from strengthto-strength,” said Joanna Worby, Brachers’ Managing Partner.

Joanna has worked for Brachers for 28 years, starting as a trainee solicitor specialising in litigation in 1991, before becoming a Partner in 1999, and changing specialisms to employment in 2006. Her leadership has seen the firm launch its own specialist HR consultancy division, Kent HR, which boasts a loyal clientele.

While the unsettled economic times brought about by Brexit has put a strain on some regional firms, Brachers has continued to flourish, in particular its corporate and commercial and private client teams.

Earlier this year Brachers hired Thomas Hall in the role of Chief Operations Officer. Thomas comes with a wealth of experience from legal giant Eversheds Sutherland, having been based at both its Hong Kong and London offices.

“Bringing on senior level staff from outside the legal profession has seen a shift in direction for Brachers,” Joanna said. “Law firms have had to adapt to the changing world: we’ve moved on from being just experts in our field, to being trusted advisors, and now there is the pressure to embrace digital transformation.”

“Everything we do is with clients at the forefront of our minds and being able to offer them a better level of

online where the digital marketing experts have covered topics such as Google My Business, Pay Per Click Advertising, Search Engine Optimisation, Landing Pages, Social Media, Content Writing & Creation and a Beginners Guide to Video.

There’s something for everyone to help grow their business online.

If you’re interested in learning how digital and online marketing can help your Kent-based business, then get in touch with the agency today: 01303 240715 or hello@sleepinggiantmedia.co.uk service which is highly efficient and legally accurate all the while having a personal touch, is paramount.

Brachers has recently become fully agile, following a move to the cloud and adopting Microsoft 365, enabling staff to operate from mobile devices anywhere. We have also introduced MyBrachers, a portal for residential clients offering a ‘one-stop shop’ to upload and store all legal documents involved in a property purchase or sale. Next year, this portal will be offered more widely to clients across the firm with other digital solutions planned.”

Brachers was founded by Henry James Bracher who moved to Maidstone when he was appointed Clerk to the Guardian of the Hollingbourne Union, a workhouse based in the area. In 1912 he was joined by his son Guy, who was later killed in the First World War, and Frank Miskin. Brachers took its name from these first three partners, Bracher, Son & Miskin and for the first 75 years the partners were drawn solely from the Bracher, Miskin and Brown families.

By 1970 it became necessary to recruit other partners to support clients and in 1988 the name was changed to Brachers. George Bracher retired in 1998 and Chris Brown in 2003, who were the last of the family members.

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Members News

SOCIAL ENTERPRISE

BOOMING IN ASHFORD Ashford borough is a thriving hub of social enterprise, according to a report commissioned by Ashford Borough Council BARE BAZAAR and Social Enterprise Kent.

Getting it right Successful businesses need the right people, so the appropriate recruitment, remuneration and management policies are crucial. It all costs time and money if you get it wrong.

Whitehead Monckton’s Employment Law team specialise in supporting businesses, helping them to develop their teams and manage staff performance, all against the background of ever changing legislation and procedures.

So check out how we can help you to get it right – simply contact us today.

Tel: 01622 698047 E-mail employment@whitehead-monckton.co.uk www.whitehead-monckton.co.uk Whitehead Monckton Limited (no. 08366029), registered in England & Wales. Registered office 5 Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN. Authorised and regulated by the Solicitors Regulation Authority under no. 608279.

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structures, governance, finance, marketing, measuring social impact, managing an organisation, public sector commissioning and procurement.

Rebecca Smith, Deputy CEO of Social Enterprise Kent CIC, said: “The social enterprise sector in The report, which surveyed 36 Ashford in is thriving and Social to the m Kati Ramsden launched Bare Bazaar direct– response Ashford based social enterprises, Enterprise Kent is so proud to be asked several questions about the part of it. to Withshop our oldest Ashford was frustrated that she able in the way she wa nature of the businesses and was what not social enterprise dating back to support they felt they needed to 1920s, and brand social soon discovered she wasn't only one.

Afternew lots of market grow.

The council will analyse the thethe enterprises starting up each month, results to plan what advice and are excited see thecompetitive strength able to devise a stock list, withwe prices thattowere wi support it can offer. and growth of the sector in the borough. are in challenging Farmer's 1 July 2018.

SinceWethen, Bare Bazaar has m There is a Market wide rangeon of social times, and social enterprises are enterprises in the borough, covering Park Mall. small craft businesses, environmental uniquely placed to make a real difference in our communities organisations, multi-million pound due to the combination of healthcare businesses, and so many entrepreneurial skills with social more.

The report highlighted three In main November 2018 Bare Bazaarand became incorporated as a CIC. environmental causes.” themes:

engagement events and activities aimed at raising awareness o Melissa Dawkins, Director of • Recognising the value (and Craftship Enterprise CIC, said: added value) of social pollution.

“There is a growing group of enterprises;

inspiring entrepreneurs who wish to give something back to society thathas are based in Ashford.

As the youngest social enterprise who responded to our su These creative, forward thinking • The range and capacity of business have awith social recent is combining trading commercial salespeople in thethatstore, social enterprises. conscience are transforming the way we spend our money go staff m business moreshow quickly. to recruit hertofirst The responses that the She is aiming back into the community.” average turnover of the social • Supporting social enterprises to grow;

enterprises within Ashford borough is £60,556, and that generally they are small, with half having only one or two staff members. They also support volunteering opportunities with several of the respondents saying they work with volunteers.

The most frequent area of support required were around networking, advice on funding, and peer support. Specialist support for social enterprises could be required for legal

Tracey Kerly, Chief Executive of Ashford Borough Council, said: “This report is a first step towards working more closely with the social enterprises in the borough.

Together we can encourage businesses, organisations, residents and communities to use social enterprises, recognising that the money spent on goods and services will be reinvested back into the community, creating a fairer, more caring borough for everyone.”

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You can read the full report at https://news.ashford.gov.uk/media/2393/ ashford-a-growing-social-enterprise-sector-report-september-2019.pdf

Ashford based web design company help businesses tackle climate change head on A leading Ashford web design company has launched an innovative new carbon-offsetting scheme that is transforming the way local companies are hosting their websites to minimise their carbon footprint.

Business owners are coming under increasing pressure to contribute to the global fight-back against climate change. Whilst the impact of flights, car journeys and intensive farming faces particular scrutiny, many people will be surprised to learn of the impact the Internet is having on the environment.

Greenpeace estimate that the IT sector was already consuming approximately

7% of global electricity in 2017 before even taking into account an anticipated threefold increase in global internet traffic by 2020.

Anticipating a growing demand for green internet services for conscientious business operators, Henwood based Warp Design set about calculating the carbon footprint of their clients’ websites and have joined a carbon offsetting scheme to neutralise the impact the servers hosting them.

Jonathan Goodwin, managing director of Warp Design ,said “We’re thrilled that not only will our clients’ websites now be hosted on a carbon-neutral basis, but we’ll also be offsetting a minimum of 25

tonnes of CO2 each year and at least 100 new trees a year will be planted in new UK woodland as a direct result of our participation in the scheme.”

Warp Design aren’t stopping at offsetting the carbon footprint of their existing customers.

Jonathan Goodwin says that they have also switched to a green energy supplier as well as committing to offset enough carbon to cover their wider business activities too. They are encouraging other local companies to come forward if they would like to move their websites to carbon neutral hosting. In many cases the switch can be made free of charge. www.warp-design.co.uk

EXCELLENT ELLIE IS A WINNER The award, sponsored by itris, a recruitment software specialist, recognises and celebrates an individual who exemplifies excellence.

Ellie, based at the HR GO Recruitment office in Ashford, has made a huge impact on the company since returning in October 2018 after a short time away.

Recruitment consultant Ellie Gawn has scooped a top award for doing an excellent job.

Applause rang out at Ashford International Hotel when the 22-year-old was named winner of the Excellence in Recruitment Award in this year’s CIPD Kent Branch Awards.

Her first major task was handling an important contract with a local brewery to find at least 20 staff for its latest showcase operation.

She had to find the right people for front of house, kitchen, catering and tour guiding roles, working to a tight deadline to ensure everyone was in place and trained well before opening day.

After drawing up a comprehensive recruitment plan, Ellie organised, promoted and hosted two key

recruitment days that attracted more than 50 candidates.

After receiving the award, a delighted Ellie, who lives in Kent, said: “I was speechless when my name was called. I even remained seated for a few seconds whilst it sunk in. I was absolutely over the moon. I received a lovely trophy, certificate and bottle of fizz.

“I love recruitment and enjoyed the challenge of helping find the right people. I’m glad it has proved so successful.”

HR GO plc chairman Jack Parkinson said: “I am so pleased that Ellie’s talent has been recognised by this prestigious award. She is an excellent worker and can look forward to a successful career in HR GO Recruitment.”

Integrating the KEY ELEMENTS OF RECRUITMENT With nearly 30 years delivering management, growth and staffing stability across multiple industries, Chris Willard, founder of P2P Solutions Partnership Limited, identified the integration of key elements of the Recruitment, On-boarding and HR processes to provide motivated and engaged new employees. This is achieved by utilising his sustainable and futureproofed Talent Acquisition processes.

Chris said: “People are often the largest investment a business can make. Engagement starts from the moment the potential employee sees an advert or gets that initial

call. Your vision and personality as an employer start to form first impressions and this shapes how engaged they ultimately become. The art of engagement runs through recruitment and your employees’ career with you.

“But also consider the experience for those who don’t join as a different aspect of recruitment and onboarding that can affect reputation.

If applicants say ‘I didn’t get the role but would love to join in the future’ that’s a positive branding exercise.

“Automated email response is a necessary future due to the

Members News

extraordinary numbers responding to roles, but they can be managed with warmth, not just cold rejection, as many corporate teams prefer.

Companies that take good care of applicants feelings will benefit from longevity of service and an amazing employer of choice reputation.”

P2P Solutions Partnership can offer a free consultation to new businesses with concerns around onboarding, engagement, attrition and recruitment budgeting.

For further information visit p2p-solutions-partnership.co.uk

Duncan Cochrane-Dyet

MHA MacIntyre Hudson named ‘National Firm of the Year’ Top 15 accountancy firm MHA MacIntyre Hudson, which has offices in Maidstone and Canterbury, was the most successful practice in the UK in this year’s British Accountancy Awards, bringing home a hat trick of top prizes, including the prestigious ‘National Firm of the Year’.

In addition, the firm won ‘Tax Team of the Year’ and ‘Large Firm Graduate and non-Graduate Programme of the Year’ making it the most successful company at the event. The firm employs 900 staff in its offices across the UK, 100 of them in Kent.

Duncan Cochrane-Dyet, MHA MacIntyre Hudson’s Kent Managing Partner, said: “This is a fantastic endorsement of the hard work of all our staff and is testament to their skill and determination to provide our clients with the best possible service,” “To be named ‘National Firm of the Year’ is a phenomenal achievement and this, along with the successes for our tax team and our efforts with those starting their career in the industry, really showcases the benefits of our employee-led focus and our ethos of bringing true value and understanding to our clients.”

2019 has been a significant year for the firm, with its enhanced alignment with Baker Tilly International, securing new large PLC clients and recruiting some experienced professional advisers.

Thinking Business

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Members News

OFFICIAL OPENING OF CARLTON ROAD BUSINESS PARK IN ASHFORD

Ashford’s newest business park has been officially opened.

Carlton Road Business Park is a 47,000 sq ft development of 28 warehouse and industrial units built by Kent-based Gallagher Properties and acquired in a multi-million pound deal by Ashford Borough Council.

is just 38 minutes away. The 28 units range in size from 865 sq ft, with the flexibility to combine units.

The Business Park is located less than a mile from J9 of the M20 and is a short distance from Ashford International station, giving access to Europe via a daily Eurostar service, while London St Pancras

The authority’s acquisition strategy is contributing significantly to the council’s income and helping to fund services across the borough, while helping to maintain the lowest council tax in Kent.

Carlton Road joins a corporate property portfolio that includes the largest office complex in the town, a shopping centre, industrial estate and a town centre cinema and restaurant complex.

Nine years of print TO BE CELEBRATED Real Print and Media celebrates nine years of trading in January 2020, providing print both locally and throughout the UK.

The company has been operating in Maidstone since 2011, moving into their current premises in Tovil in September 2012. The two directors, Andy Skinner and Michael Freeman, both had smaller companies before the amalgamation in 2011.

Having worked closely together for a number of years before, helping each other out with different aspects of print, they found mutual friendship and respect and decided to form one company. Real Print and Media was born.

Real Print and Media was initially set up to provide good customer service to local businesses but quickly found their reputation growing and so was their client base, not only in Kent but throughout the south east.

Known for the commercial print, Real Print and Media has also evolved into large format printing providing a wider range of services which includes exhibition graphics and signage.

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Very quickly, Real Print and Media became four members of staff and more recently have added a fifth member, Kevin Edmonds, to help them develop the company even further.

During the past eight years the customers have included large corporate businesses to one-manbands, from charities to government affiliated organisations.

Real Print and Media has invested in new technology throughout its eight years in trading and this year’s highlight has been the new digital press purchased in March. The Heidelberg litho press gives the opportunity for customers to have access to much longer print runs and is used to capacity throughout the year.

Large format was introduced in 2004 with an Epson printer which enables the production of large print hence widening their customer appeal. It is does not stop there, with the company looking to invest in more large format machinery in the near future which will streamline production times, enabling them to take on more work. www.realprintandmedia.com

Officially open! From L-R, Pat Gallagher, Chairman of the Gallagher Group; Cllr Gerry Clarkson, Leader of Ashford Borough Council; and Damian Green MP

Speaking to an audience of business guests at the launch, Cllr Gerry Clarkson, Leader of Ashford Borough Council, said: “The park has been built on the old Rimmel site, which had been derelict for 10 years, so not only does our acquisition support business growth and generate prosperity and jobs, it also brings back into use a prime economic site.”

Pat Gallagher, Chairman of the Gallagher Group, said he was keen to find another suitable site in Ashford to build a second business park, while Ashford MP Damian Green paid tribute to a

“business-savvy” local authority which is playing a key role in the economic development of the area. Ashford has been voted the best place to do business in Kent.

For further details and to arrange viewings, you can contact the corporate property team at Ashford Borough Council: Email cpp@ashford.gov.uk Website https://www.ashford. gov.uk/business/search-forcommercial-property-to-rent/ council-owned-industrial-unitsto-rent/

CHANGING ROOMS, CHANGING LIVES There is a real lack of quality Supported Living, Accommodation and Outreach Services for adults with mild to moderate learning disabilities.

That was the conclusion of new Chamber Members, Paul and Tracy Allen.

Their solution? The couple combined 15 years of working as private landlords and primary carers for their long-term foster son which led them to launch TPA Supported Living Ltd and its sister company Allen Properties.

Both companies are committed and proud of working together to provide modern Supported Living opportunities that are tailored to individual needs as well as bespoke support services.

Tracy said: “The people we support like to be involved in their care, community, meeting new people and enjoying social events. They appreciate receiving quality support and having somewhere to live that reflects their fun-loving lifestyle.”

TPA is a family run business, CQC registered, Medway Council approved and a Direct Payment

provider. They accept Local Authority, Privately Funded and Direct Payment referrals.

In addition to supported living, TPA also offer exclusive Social Outreach Events such as Pub Social, Bowling, Bingo and supported Work Experience Opportunities through their sons’ company TPA Gardening Services.

TPA endorse and sponsor their daughter’s nightclub G. Beatz, who provide exclusive evenings for adults with disabilities.

As well as operating TPA and Allen Properties, Tracy is CEO of the charity FASD Awareness South East. The charity offers a free monthly support group, education, training, research and information on Foetal Alcohol Spectrum Disorders (FASD).

FASD is the term used to describe the lifelong physical and/or brain impairments that can result from alcohol exposure before birth. FASD Awareness was acknowledged and awarded the 2019 High Sheriff of Kent’s Award. tpasupportedliving.co.uk

World’s oldest law firm embarks on its next chapter Leading South East law firm Thomson Snell & Passmore has celebrated the opening of its new head office at Heathervale House, 2-4 Vale Avenue in Tunbridge Wells.

The 28,000 sq. foot, newly refurbished, modern open plan space spans five floors and confirms the firm’s continuing commitment to the town, where it has been a central part of the community since 1910. The new office marks the start of a new chapter in Thomson Snell & Passmore’s long history, as it approaches its 450th anniversary in July 2020 and the premises will

act as a hub for all legal services provided by fee-earners based in Tunbridge Wells, in conjunction with the firm’s other office in the Thames Gateway.

of practical and specialist legal advice spanning core practice areas including Private Client, Corporate & Commercial, Commercial Property and Family.

This latest move follows an announcement from the firm earlier in the year reporting five successive years of financial growth, with fee revenues totalling £22 million in the financial year ending 5 June 2019 – a 5.9% increase from the previous year.

continue to grow our legal offering to clients and increase in size, we remain committed to building on our heritage by investing in our people and the local area.

It also reinforces Thomson Snell & Passmore’s position as the fourth largest employer in Tunbridge Wells, as it looks to attract further talent to the firm, in line with its organic growth plans.

“Since the firm started in 1570, we have had a strong presence in the South East and Heathervale House will be a home for the future generations of Thomson Snell & Passmore.

The new office will be the base from which the firm continues to offer its clients a broad range

James Partridge, Senior Partner, said: “Thomson Snell & Passmore has long been recognised as a key pillar of the local community. As we

“We remain at the heart of the local community and the excellent legal service we provide to clients can only continue to improve with this new collaborative workspace.”

Hotel General Manager secures accolades Standing on what is the finest marine promenade in the world, The Grand in Folkestone is an awe-inspiring venue of true magnificence.

However, for all the splendour and glory, the secret to this venue’s modern success is down to the work ethic of one man, General Manager Robert Richardson. Now celebrating his tenth anniversary with the hotel, he has been named Boutique Hospitality Manager of the Year 2019 in SME News’ Southern Enterprise Awards.

Beginning his journey as a Food and Beverage Team Member for a small hotel restaurant in Dover, Robert’s voyage towards becoming an award-winning General Manager started back in 1997 at the Forte Posthouse. There, he learned the ways of the chef, before switching his focus towards hotel and business management.

Following a five-year stint at Forte Posthouse, he transferred his skillsets to a myriad of establishments across Kent and the outskirts of London.

Working within restaurants and hotels alike, Robert gradually built up

a large portfolio of experience across a multitude of areas within hospitality.

From his Saturday job working on the busy hotel floor, he was soon operating as Manager, either for Food and Beverage or Conference and Banqueting for major hotel chains such as Ramada Jarvis and Intercontinental Hotels Group before switching to hotel management when he joined Hilton Hotels.

Robert joined The Grand in November 2009 as General Manager. There, he has cemented his status as one of the finest hospitality management professionals, from developing workers to demonstrating strong leadership, keen financial awareness, top-quality operating standards and focused strategic direction.

Duly recognised for his outstanding work at The Grand, Robert has received great support for his work, including being recognised as “One of Britain’s Leading Hoteliers” by Hotel Designs, as well as being shortlisted for Hotelier of the Year 2019. He has also been elected as a Fellow of the Institute of Hospitality.

Thinking Business

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Sector Focus - Corporate Social Responsibility

How your business can make a difference Corporate Social Responsibility (CSR) is an increasingly important part of business life as companies seek to make an impact on their communities.

From helping to raise money for local good causes to promoting sound health within their workforce, companies are increasingly playing their part in improving people’s lives.

Methods of applying CSR include:

There are many benefits for the company taking part, one of which is the boost they provide to reputation. A company seen to be doing a lot to benefit their local communities can only go up in people’s estimation.

Environmental efforts: all businesses have a carbon footprint and taking steps to reduce it is good for the company and society as a whole

Although good public relations is usually not the driving force behind a good CSR initiative, it can be a useful side-effect.

Philanthropy: businesses can practice social responsibility by donating to, and supporting, national and local charities

There is another benefit which is harder to measure. Research has indicated that people who volunteer, or support communities in other ways, feel better about themselves.

Ethical employment practices: by treating employees fairly and ethically, companies can demonstrate their Corporate Social Responsibility Volunteering: Attending volunteer events and encouraging staff to volunteer, including giving them paid leave to do everything from tree planting to office work for charities, says a lot about a company’s commitment to the area in which they operate.

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For a company encouraging its staff to support good causes there can be a knockon effect because happier employees make for more productive employees.

All in all, Corporate Social Responsibility has much to recommend it for businesses of all types and sizes.

WORKING TOGETHER The Kent Invicta Chamber of Commerce’ charity of the year, Demelza Hospice Care for Children, provides specialist care and emotional support for children with terminal conditions and their loved ones, throughout Kent, East Sussex and South East London.

As a charity, we’re dependent on the generosity of our supporters to keep our services going, and we work with companies to maximise the impact of their CSR policies.

Benefits to companies partnering with us include: • Improved employee engagement – uniting behind a common cause, fundraising activities and team building events • Reaching new customers – partnering with a local charity can increase product reach and awareness and therefore boost sales • Involving existing customers and ambassadors – building brand loyalty at a time when companies need non-transactional ways to speak to their customers.

Sector Focus - Corporate Social Responsibility

CHARITY APPEALS FOR BUSINESSES TO SUPPORT EMPLOYMENT PROJECT We support corporate partners through: • Working closely with you and your charity champions to put together a programme of local engagement and volunteering opportunities, all in line with your objectives.

• Fundraising events, ideas and support • Providing volunteering opportunities across our hospices, warehouse, charity shops and events • Providing resources, materials and training about life limiting and life threatening conditions and hospice treatment to raise awareness throughout your staff and clients • Promoting our partnership and your brand through press coverage, website and social media and sharing news and stories • Giving you the chance to visit and see the impact of your support • Reporting on your impact, for staff and management information Being a Demelza corporate partner has an impact far beyond a year; it helps improve the lives of terminally ill children and their families for the time they have together and give them lasting memories and mementoes for years to come.

Together we can make a difference to terminally ill children and their families and help those who may not live a long life, to live a full life.

To find out more about Demelza, and how we can partner together, please speak to Petra Bones, Corporate Partnerships Manager, on: 01795 845 296 or email: petra.bones@demelza.org.uk.

Charity CXK has launched a trailblazing employment project to support unemployed adults in Kent and Medway to find work, and is appealing to businesses to support the project.

The Working Heads project is funded by the Government’s Integrated Communities Innovation Fund, which looks to address the causes of poor integration in society and bring communities together.

Working Heads helps jobseekers to create a great first impression and access employers in an engaging way through video.

As part of the project, job seekers are supported through workshops which take them through the process of creating a video CV. That video is then uploaded to the Working Heads online portal, which is accessed by local employers looking for candidates to fill existing job opportunities.

The project is designed particularly to support those who can struggle to secure an interview with a traditional CV format, and links local employers with a pool of workready candidates who they might ordinarily never meet.

Louise Martin, Network Manager at Working Heads, said: “As an organisation, we have more than 20 years’ experience helping

people find work. What that experience has shown us is that many people find it difficult to represent themselves well using a traditional written CV, and as a result employers miss out on a pool of high-quality candidates who are suitable for the role.

“The Working Heads portal provides employers with the opportunity to quickly and easily assess a candidate’s soft skills and their suitability for a role by viewing a short video CV. They can shortlist and invite candidates for interview, all via the portal.

The portal is free to use, and provides an additional channel for HR managers to use as part of their recruitment process.”

Dr Sally Dixon, Consultant to RiverOak Strategic Partners, owners of Manston Airport - an employer working with the Working Heads project - said: “The reopening of Manston Airport will create a large number of jobs for local people. RiverOak Strategic Partners are committed to recruiting locally and are doing all they can to ensure the operation of the airport raises aspirations, stimulates new education and training programmes, creates apprenticeships and that the local people are aware of all the careers available at the airport and in the supply chain.

“Working with local partners such as CXK and Working Heads is vital if we are to ensure we include hard-to-reach groups in the success of the airport. Inclusively creating economic benefit across Thanet, East Kent, Kent and the Thames Estuary is at the heart of our ambitions.”

Any employers wanting to get involved in Working Heads should contact: Louise Martin, 07980 864133, louisemartin@cxk.org; or visit workingheads.cxk.org

CONTINUED Thinking Business

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Sector Focus - Corporate Social Responsibility

A head for business

A HEART FOR THE COMMUNITY No one knows when their lives might be torn apart by terminal illness, which is why it is so important that Heart of Kent Hospice and its services are available to everyone who needs them. The chances are they have supported someone you know a family member, friend or colleague.

Heart of Kent Hospice and its services are completely free, with specialist colleagues and highly trained volunteers doing everything they can to help patients achieve the best quality of life.

Becoming part of a team of ambitious companies committed to raising £1,000 each year will help to support specialist nurses caring for over 750 families in our community, both before and after bereavement.

If you are serious about Corporate Social Responsibility, working with Kent Community Foundation might be the perfect way for you to help people in Kent and Medway.

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As a 100 Club member your business will benefit from an association with a wellrespected local charity, enhanced brand awareness, fun opportunities to unite your teams, invitations to networking opportunities and dedicated account management to help achieve your fundraising goals.

has helped families of our staff members here at Advance FM and they are very local to us. The fundraising activities that we have held and Hospice events have really engaged and united the team at Advance FM. One of the best things for us is knowing that we are making a difference within our community, helping others that need to be helped.”

Advance FM joined the 100 Club in 2017 and has raised £3,500 for the Hospice. Glenn Thompson Managing Director says, “Heart of Kent Hospice

To find out more visit www.hokh.org/supportus/get-your-company-involved or email claire.whybrew@hokh.co.uk

A growing number of Kentbased businesses are looking to support their local communities by enhancing their current corporate social responsibility programme or by establishing a new strategy.

Doug Bannister, Port of Dover Chief Executive explains;

Many companies do not have the resource or time to handle charitable requests – Kent Community Foundation will provide the support and advice you need to create a simple, flexible and tangible way of managing your local charitable giving and has several options available to suit every type and size of business.

“The Port of Dover Community Fund goes an important step further and brings the Port and its community together at a fundamental level where it is making a real and lasting difference to peoples’ lives, working to transform the very fabric of this place we all call our home.

From creating opportunity for young people to supporting and enabling new and valuable experiences for those most vulnerable, it is a demonstration of a port that really cares about people, the people of Dover.”

Kent Community Foundation manage many corporate funds including: The Gatwick Foundation Fund, Port of Dover Community Fund, Wards Charitable Fund and The Vanquis Social Impact Fund.

Set up in 2015, the Port of Dover Community Fund has distributed £566,453 to 84 organisations, benefitting over 47,000 local people.

“The Port is such an integral part of the local community, from supporting thousands of local jobs that in turn support the local economy to providing some of the key community events that mark Dover out as a special place to live and work.

To discuss how Kent Community Foundation can help your business and find a charitable funding solution that works for you, please email Josephine McCartney, Chief Executive, Kent Community Foundation: josephine@kentcf.org.uk

Sector Focus - Corporate Social Responsibility

BUT WHAT IF …..

Have you ever stopped to think what those three words ‘Corporate Social Responsibility’ imply?

Is it just something that businesses have to do – a bit like doing that dreaded risk assessment or audit?

Is it a box ticking process which demonstrates that you are a good employer and that you care? What if it was so much more than that? Without doubt all of the great initiatives above are brilliant examples of how employers and employees can make a real impact and difference within

their communities and to their chosen charities. So surely that is more than just a responsibility?

Here at Kent Association for the Blind, CSR means more to our partners than just compliance and responsibility – it means creating a lasting impact through the gift of time, money and resource which means so much more. We believe in creating Corporate Social Legacies with our partners. We are passionate about the support that keeps on giving and creates a lasting, tangible and demonstrable impact. Partnerships that are fun, engaging and with shared achievable objectives. If this sounds

what you are looking for and you are interested in a collaboration which is so much more than just ticking the CSR box we’d love to hear from you.

You will be in good company as we are proud of our brilliant partnerships with organisations like Givaudan and Girlings Solicitors whose generosity and loyalty is a vital resource to us. It’s not always just about the fundraising but skills, expertise and networking our partners bring. Building strong, mutually beneficial relationships that stand the test of time with a shared passion is our focus. Now that’s what we call a real partnership.

“CSR means more to our partners than just compliance and responsibility – it means creating a lasting impact through the gift of time, money and resource which means so much more”

Charity golf day Thursday 26 March 2020 Play on the Championship 18-hole course at Hever Castle Golf Club, then enjoy a two-course meal.

CORPORATE FUNDRAISING CHALLENGE

Rise to the challenge of raising this year to help secure Hospice services for colleagues, suppliers or customers who may need us now or in the future.

£1,000 £250

four ball

A head for business mmunity A heart for the co

To find out more visit www.hokh.org or email lawrence.edmead@hokh.co.uk

RCN: 298164

100@kab.org.uk Registered charity: 1062354

100CLUB__1/4PAGE_Advert.indd 1

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Thinking Business 14/11/2019 13:50

The Big Interview

But that is what Danielle Hague has achieved as MD of Kent-based Hague Construction and she is determined to help more women to follow in her footsteps.

Danielle became managing director this year after the death of her father Paul, who founded the company in 2001. Hague is a construction and civil engineering company which predominately works in the South East and is based in Rochester.

Danielle, who is 44, has made attracting more women into the industry one of her priorities as she takes on her new role.

New managing director seeks to encourage

MORE WOMEN INTO THE CONSTRUCTION INDUSTRY The construction industry has long carried with it the image of a male-dominated sector, which is why it is still rare to find women in senior positions such as managing director of a major company.

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Such an approach is needed because, according to industry training body the CITB, just 16% of construction employees are female, a situation which the organisation has been seeking to address. According to CITB, the low representation is due, in part, to the fact that construction employers have relied over the years on traditional recruitment methods such as word of mouth, which has tended to bring men into the industry.

Certainly, construction was not on Danielle’s radar when she started looking for a job after leaving fulltime education.

She said: “Even though my father worked in the construction industry, it was never really an option for me when I was at school. The careers teachers never mentioned it and I never gave it much thought. It definitely wasn’t encouraged…I mean, what could I do, I was a female!”

Hague Construction had not been formed at that stage so going into the family business was not an option, which meant that Danielle become a Representative for a motor company.

The Big Interview She said: “In 2001, my father started Hague Construction in our spare bedroom with a loan of £14.000 and, with his hard work and determination to succeed, the company has grown and become a success over the years.

“A couple of years later, I found myself in need of a new career after redundancy from my previous job. My father offered me a parttime position in the company, working in the office.

“It soon became clear within a few months that I was fascinated with the construction industry and wanted to learn all I could but wanted my place as a valid team member to bring value to the business and not just as the boss’s daughter. My father saw my potential, but I had to get there on my own merit.

“I realised that, as a female, I needed to work harder and become much better qualified than the men in order to make myself accepted by my male colleagues.

“The Plant Manager’s role soon became available and I thought it would be perfect for me so I would take home books and search the internet, watch short video clips, learning what the equipment was,

how it worked and booking myself on every course I felt would help my knowledge.

“I visited all our projects and met all team members on site, all of which were men. However, this didn’t faze me, it just drove me on to prove myself within the company. ”After a couple of years, my interest grew within Health & Safety and I found myself discussing projects with our Health & Safety Director, which led to me going into higher education, carrying out my NEBOSH and IEMA certificates and eventually achieving my Diploma. I loved training and visiting the sites, meeting with the team to overcome challenges.

“In 2015 I was made a Director and the intention was that I worked with all our other departments, having an overview of all areas before one day becoming the managing director when my father finally retired.

“Sadly, my father passed away suddenly this year. Even though it was always the intention for me to become the MD, the situation has been accelerated. I want to continue to build on the work that my father did. The business is doing very well.

A lot of our clients are very loyal and have worked with us for many years.”

She is also keen to improve the gender balance in the company and in the industry. Danielle said: “It’s now 2019 and the construction industry is still very male-dominated. You do see more females in the industry now, but we need more diversity.

“As soon as I had settled into my new role, I was determined to actively encourage young females who were considering construction and engineering as a career path by telling them my own story and supporting them on their journey.

“The problem for many young girls is that they are not given the option of entering our industry when they are considering starting out in the world of work, which is something I am passionate about changing.

“I have the opportunity to do more to reach out to young girls to give them the opportunity to consider construction as a career. I want to discuss opportunities which I feel weren’t available to me while forming my career as a young woman.

“I’m in the position where I want to let them know there is a place for them, whether it be in Health & Safety, Engineering or as machine operators.”

That philosophy is backed by practical action. Danielle said: “By supporting existing construction

and engineering-related projects for young primary stage students, we will endeavour to spark their early interest in working within the industry.

“Mentoring and encouragement of older secondary school students and undergraduates will be aimed at breaking the established stereotypes of women’s limitations within our industry.

“Hague are in the process of forming close relationships with local schools and universities with a view to underpinning my ambitions. We are looking to sponsor school projects to connect young people’s natural concern for the environment with the construction process, for example by setting up projects to investigate fuel-efficient and environmentallyfriendly plant and equipment.

“Our involvement in making presentations by our staff to undergraduate and postgraduate students in their constructionbased engineering courses is intended to provide a real-life link between academia and business.

“Our link with our local university, coupled with our aspiration to encourage gender balance in our industry, will be further strengthened by our sponsoring an annual prize for the best female undergraduate Civil Engineering student.”

Also, with the aim of engaging with young people inside and outside of the classroom and empowering female representation in the industry, Danielle is in the process of applying to become an Ambassador for STEM (Science, Technology, Engineering and Maths) and WISE (Women in Science and Engineering), the business-to-business organisation that strives to energise those involved in business, industry and education to advance the contribution of women in industry.

She said: “I am very excited about the future for Hague Construction and the increasing female representation within our great industry.

“I hope that my own experience and career journey will serve as an example of what can be achieved with self-belief and determination and inspire students to follow a similar path.”

Thinking Business

21

CONSIDERING A CONSTRUCTION PROJECT? LJPM Ltd is a Construction Consultancy serving London and the South East.

WE HAVE OVER 40 YEARS OF EXPERIENCE IN DESIGN AND PROJECT MANAGEMENT ON A BROAD RANGE OF PROJECT

Our services includes providing professional and technical advice, assisting with project planning from concept to completion.

Working closely with private and commercial clients on various projects, including private residential, schools, offices and other building types.

Collaborating with other Architects and consultants, providing Principal Designer services and Client advice in accordance with CDM 2015 Regulations.

Our approach and expertise will add value to your project saving you time and money in achieving your goal.

TYPES FROM SMALL TO LARGE SCALE DEVELOPMENTS.

The Services we offer include:

Architectural Services: • planning and building regulation submissions

• Client Advisor • Principal Designer (CDM 2015 Regs)

• construction drawings

• Design Risk Management

Building Surveying Services: • Building Defects

• Independent Certifier / Monitor of construction works

• Condition Surveys

• Project Management

• Contract Administration

• Party Wall Matters

LJPM Construction Consultants Zealds House, 39 Church Street, Wye TN25 5BL & 3 More London Riverside, London SE1 2RE

www.ljpm.co.uk email: info@ljpm.co.uk

Contact Les Johnson on 01233 800808, 020 313 79808 or 07931 231 898 Proud members of the Kent Invicta Chamber of Commerce

asktheexpert

Ask the Expert

Why should businesses commit to a mentally healthy workplace? absenteeism, presenteeism, where people are at work but not being as productive as they could be, and create a supportive work culture which can help to identify emerging issues.

How can I commit to a mentally healthy workplace?

There is much guidance available to help businesses of all sizes to develop a mentally healthy workplace.

Health and wellbeing in the workplace has become a major priority for many company owners and managers as they come under growing pressure to improve the way that they care for their workforce.

There are widespread warnings about the importance of taking the problem seriously but should business-people really be worried?

Well, the answer is yes and the evidence is overwhelming. In 2018/19, stress, depression or anxiety accounted for 44% of all work-related ill health cases and 54% of all working days lost due to ill health. (HSE, 2019), with poor mental health costing employers between £33 billion and £42 billion a year (Gov.uk, 2017).

Having a robust mental health or wellbeing strategy can reduce

Business In The Community, in partnership with Public Health England, have created an employer’s toolkit and Mental Health at Work also have a range of toolkits for specific business types.

All toolkits are available for free download and guide a business in the steps needed to create a clear strategy for supporting their staff’s wellbeing.

Mental Health First Aid England also have free guidance for those organisations that have Mental

Health First Aiders as well as a Line Manager’s Resource booklet.

Such guidance can benefit a business as well as its employees. In a TNS Global study, respondents who say they work in mentally healthy workplaces are four times less likely to take time off work for mental health conditions and 65% say that they respect managers who value their mental health (AND, 2014).

The most important aspect to a mentally healthy workplace is that, whatever is included in a business’s wellbeing/mental health strategy, managers should ensure that it is known to all staff and integrated into the work culture.

You can find out more at HSE http://www.hse.gov.uk/ statistics/causdis/stress.pdf BITC toolkit https://www.bitc.org. uk/wp-content/uploads/2019/10/ bitc-wellbeing-toolkitmentalhealthforemployersmay2016.pdf

Helping people to develop confidence and skills to enhance their work and continued learning n Mental Health Awareness

n Suicide Awareness Training

n Personality Disorder Training

n Bespoke Course Design

n Course Management

n Consultancy

Tel: 0845 003 4203 | Email: info@windmilltraining.co.uk | www.windmilltraining.co.uk Thinking Business

23

HOW ARE YOU? Modern life makes it hard to be healthy.

Help your employees find out how to improve their health by getting involved in One You Kent.

Keeping your workforce healthy, can help maintain productivity. It’s also a great way to show your commitment to your workforce.

Visit kent.gov.uk/oneyouresources to get started with our free employer resources

HEALTH AND WELLBEING

Cover Feature

Supporting health initiatives IN THE WORKPLACE Employers can reduce absences due to sickness, increase productivity and save money by supporting health initiatives in the workplace.

By the time we reach our 40s and 50s, many of us will have increased our chances of becoming ill later in life. Whether we are eating the wrong things, drinking more than we should, smoking, or just not being active enough, these small things can add up to an unhealthy you.

One You Kent is an opportunity to talk to adults about how they live their lives, and to support behaviour change. Changing behaviour requires concerted effort to create an environment in which it is easier for people to lead healthier lives. An important part of that lifestyle context will be people’s work environment.

KCC Director for Public Health, Andrew Scott-Clark said: “People are becoming more aware but many still don’t realise the harm that certain lifestyle behaviours are causing their health, in both the short and long term.

“Smoking and excessive alcohol consumption can lead to high blood pressure and also trigger an irregular heartbeat, both of which increase the risk of having a stroke. Heavy drinking increases the risk of having a stroke by more than three times. By doing something about one or all of these issues, you will reduce your risk of having a stroke along with many different types of cancer.”

He added: “We commission a range of services and work closely with agencies from across health, community and voluntary sectors to get people the help and treatment they need. We need the help of all employers, organisations and health services to spread the message so that people can get access to specialist support and treatment for those who need it. We also have lifestyle services in the community that can support people if they need further help to cut back.”

Kent County Council (KCC) funds One You Kent Workplace Advisors who can offer the following services: • Free consultation to see how free local services may best support your workplace (for example, Offer NHS Health Checks or an in-house stop smoking group) • Signposting to national tools and resources • Questionnaires to help you identify priority areas in your workplace (e.g. giving up smoking or starting a lunchtime walking group) • Details of campaigns and health messages for you to easily share with your workforce • Support to develop a workplace pledge or 3 step plan • Annual review of workplace

An employers’ guide, designed to support your business to improve the health and wellbeing of all of your staff is available at www. oneyoukent.org.uk Andrew Scott-Clark added: “Modern day life makes it hard for people to live healthily, with bigger portions for everything we eat, a deskbound job or a long commute. One You gives people the chance to reappraise their lifestyle choices, put themselves first and do something about their own health before it’s too late. However, One You Kent isn’t just about improving physical wellbeing – your staff can also find a number of support services to help look after their mental health too.”

One of these is ‘Every Mind Matters’ which was launched by Public Health England and is the first national NHS mental health campaign encouraging adults to be more aware of their mental health.

It offers a range of useful resources that help spot the signs of common mental health concerns, provides practical self-care tips and guidance and, importantly, explains when to seek further support.

There is also a free NHS-approved online tool which helps people build an action plan to deal with stress and anxiety, boost their mood, improve their sleep and help them feel more in control.

The tool and information on Kent support services can be found at www.kent.gov.uk/ everymindmatters Supporting the mental health of your workforce is crucial for all businesses. Whether it’s helping to create work/life balance, assisting with everyday stresses and pressures through to supporting people who may feel suicidal, help is at hand. Release the Pressure promotional materials are available from suicideprevention@kent.gov. uk which highlights the 24/7 free support line that anyone in Kent can use for any issues (major or minor), and free online suicide prevention training is available here: www.kscb.org.uk/training/elearning-courses

“Smoking and excessive alcohol consumption can lead to high blood pressure and also trigger an irregular heartbeat.”

CONTINUED Thinking Business

25

Cover Feature

HEALTH AND WELLBEING

Growing awareness of health and wellbeing agenda

BUT MUCH REMAINS TO BE DONE IN THE WORKPLACE

26 Thinking Business

HEALTH AND WELLBEING

There is plenty of evidence to suggest that increasing numbers of company managers appreciate the importance of good health among their workforce.

Cover Feature

Researchers working for the Parliament Street think-tank polled more than 2,000 full-time UK workers in professional roles, asking them about the pressures they faced.

Four in ten people admitted lying to family members and colleagues about their financial and mental wellbeing and 16 per cent said they had consulted their GP over stress in the previous six months.

They realise that contented workers tend to be more productive, are less likely to spread doom and gloom among colleagues and are less likely to leave.

A further 17 per cent admitted calling a debt helpline and 23 per cent said they had considered suicide over financial worries in the same period. Forty per cent said that they were planning to take a second job at night to make ends meet.

However, for all the advances, it seems that much still remains to be done. A recent piece of research has suggested that 35 per cent of UK workers believe that their employer ‘does not care’ about their mental or financial wellbeing.

Commenting on the figures, he said: “These figures paint a surprising picture of the state of mental health support systems for UK workers. Anyone, whatever their financial or personal circumstances, can find themselves faced with depression, anxiety or other illnesses, which all too often go untreated.

Derrick Farrell, CEO at Vita Health Group, argues that employers can do much to tackle the problem.

“It’s critical that employers invest in the highest standards of professional support, including employee assistance programmes, which can help tackle these challenges as well as ensuring every member of staff has access to the care they need.”

A key way of tackling problems is understanding them, according to health experts, and that could apply to everything from challenges with flexible working to those presented by commuting.

A little bit of understanding can go a long way, say experts, which is why a recent survey into home-working is so useful.

It suggested that working from home, which is increasingly prevalent, can have a significant effect on the mental health of more than a quarter of workers.

“The study indicated that many home workers and those in flexible roles have been found to suffer from issues relating to social exclusion and lack of routine and suggested that this could be countered by more initiatives to help workers mix with other people.”

The study indicated that many home workers and those in flexible roles have been found to suffer from issues relating to social exclusion and lack of routine and suggested that this could be countered by more initiatives to help workers mix with other people.

Half of the 2,400 home workers surveyed

by Offices.co.uk, a national provider of serviced offices and flexible workspaces, missed the routine of life in an office.

Jonathan Ratcliffe, of Offices.co.uk, said: “We all think we want flexible working, but what if it’s actually routine that’s good for us as human beings? Personally, I need routine, it’s the keystone to my positive mental health.”

The study highlighted a number of mental health issues for people working from home, including: 28% suffered from loneliness and anxiety caused by separation from colleagues 69% felt they missed out on opportunities when working from home 54% missed routine 83% get stressed trying to cope with juggling home and work life 73% wanted a mix of routine with home working.

Jonathan Ratcliffe said that a way to tackle the problem is to make time to share part of the working day with others, which he said helps relationships flourish and provides networking opportunities.

Jonathan said: “Speaking from experience of working from home and having no routine, it’s tough. Social interaction helps fight the feeling of loneliness and anxiety. At the end of the day you must work out what’s right for you, and make it happen.”

The Chamber are holding Wellbeing events in the locations below, see page 42.

Workplace Wellbeing, at Eastwell Manor Champneys Hotel and Spa 28th January 2020. 7.30am – 10.00am Members: £25 + VAT Non-Members: £30 + VAT

Wellbeing Brunch, at Marriott Hotel Bexleyheath 26th February 2020. 9.30am – 11.30am Members: £25 + VAT Non-Members: £30 + VAT

CONTINUED Thinking Business

27

HEALTH AND WELLBEING

Cover Feature

Another way that mental health problems can be headed off is understanding the stresses that commuting can create and taking steps to ease the problem for employees.

A new survey of 2,000 full-time workers by Moneybarn has revealed that nearly two thirds of the workforce aren’t offered any support from their employer to help ease the stress of long commutes.

According to respondents, the average working day in the UK is nearly 11 hours. The average time spent commuting per day is 62 minutes, with 15% commuting for 102 minutes or more.

Excessive time spent commuting is one of the main factors contributing to work-life balance problems, according to the survey.

Of the 2,000 UK employees surveyed, 1,136 (57%) said their employer doesn’t offer any support to ease the stress of commuting and help them achieve a healthy work-life balance.

Flexible working is becoming an

increasingly popular offering, allowing employees to stagger their start and finish times, but only 21% of UK workers surveyed said they have been offered flexible working to help them avoid peak commuting hours.

Another important factor is the cost of getting to and from work.

According to Moneybarn’s Global Commuting Index, an average monthly public transport pass in the UK is about £60, but in London can cost much more.

Of those surveyed, full-time workers in London are the most likely to be offered financial support by their companies but the numbers remain low – 30% are given loans to pay for their season ticket upfront, 25% can work from home and 13% are offered subsidised transport. However, when looking

Bringing Mental Health expertise to the workplace This Way Up Well Being is a social enterprise company working across London and the South East and dedicated to delivering Health and Well Being training.

The team is led by Bronwyn Rich Bsc. She is an accredited Youth and Adult Mental Health First Aid instructor and, with her team, delivers training to personnel at many companies and organisations, local authorities, schools colleges (1-10 young people suffer from a mental health issue ), and the Armed Forces.

With Mental Health at the forefront in the media, this is the time to ensure

28 Thinking Business

that you assist your key personnel and workforce to have the tools to assist those who may be vulnerable from Mental Health issues.

Mental Health problems are the largest cause of absenteeism from the workplace in the UK costing industry significant losses in productivity and revenue. Having staff as accredited Mental Health Champions and Mental Health First Aiders with the understanding to recognise , support and help those at risk has proven benefits in the workplace, and they are as important as those trained in physical first aid.

at the UK as a whole, only 10.6% of employees are offered season ticket loans, 13.1% can work from home and just 5.7% can take advantage of subsidised transport.

Catherine Diamond, Director of Human Resources at Moneybarn, said that companies offering more support with commuting would see the benefits. She said: “As employers, it’s important to pay attention to the impact commuting is having on staff and take action to recognise this as part of health and wellbeing strategies.

“Offerings such as more flexible working arrangements to avoid rush hour, car share schemes and subsidised transport costs are becoming increasingly valued by workers and could help businesses attract and retain the best talent.”

Alongside Mental Health First Aid training courses and their current Suicide Awareness and Prevention training that they offer, they are introducing half day and one day City and Guilds accredited training programmes focused on Suicide First Aid through understanding suicide intervention; this is an evidence-based programme and learners have the option to receive a City and Guilds qualification.

This Way Up Well Being has wide experience and knowledge in Health and Social care management including delivering Suicide Awareness and Prevention Training, Trauma Recovery, Healing and Relaxation, This Way Up Well Being has secured funding for many community projects such as Bellingham Community Project, Head Start, Young Mayor of Lewisham Project, DIY Happiness, The Co-op, One In Four, to name but a few examples. www.this-way-up-well-being.co.uk

The workplace wellbeing ‘fad’

Staff wellbeing is the latest trend that businesses are having to endure and even play along with. If they don’t, then when quizzed about corporate social responsibility (as is increasingly common when tendering for business or seeking new customers) they’ll be stumped.

Top tip #1 - schedule in some free-fruit-Fridays or similar. These have no discernible impact on health or wellbeing, but you can quickly and easily tick a box and move on. Excellent, job done!

Strangely, increasing numbers of successful and progressive businesses have a different attitude. These companies believe that caring about their people makes excellent business sense.

They are convinced that an investment in their greatest asset (their people), helps them attract the very best talent and supports their retention. They cite evidence that looking after people and unlocking their potential, helps to reduce absenteeism and presenteeism.

They tell us that there is a great return on investment, seen through improved productivity, engagement and morale. And some of them love the fact that their people are happier and more motivated as a result.

With a background in psychology and behaviour change, Helen Lawson of Wellbeing Training Solutions thinks this latter group of businesses are on to something. Her evidencebased approaches to well-being actually make her certain of it.

Would you would like to explore the wide-ranging possibilities for enhancing wellbeing in your workplace? Helen would love to hear from you.

Email helen@wellbeingts.co.uk

One Ashford Hospital Your Local Private Hospital

One Ashford is Kent’s local private hospital, developed and designed with the patient in mind. We are easily accessible, located just off the M20 at Junction 10 and provide free onsite parking for all patients and visitors.

Carpal Tunnel Syndrome and the Workplace

Why Choose One Ashford Hospital: • Access to leading Consultants within 48 hours*

The carpal tunnel is a median nerve which runs through a small tunnel in your wrist along with the tendons that control the movement of your fingers. This tunnel can become compressed for a variety of reasons, including obesity, repetitive wrist work (typing or computer work), pregnancy and rheumatoid arthritis. When the tunnel becomes compressed, the median nerve can cause pain, numbness and tingling in the thumb and fingers.

• 0% and low interest finance options**

If the symptoms of Carpal Tunnel Syndrome are mild, relief may be obtained by wearing a wrist support at night. A steroid injection around the carpal tunnel itself can also be beneficial for the relief of mild pain.

• Specialist Physiotherapy and nursing teams

The carpal tunnel release procedure is a surgical operation carried out to alleviate the symptoms associated with CTS. If the symptoms of CTS are heavy, surgery should relieve the pain and numbness. The procedure takes roughly 20 minutes and will be performed under local anaesthetic.

Your surgeon will make a small cut into the palm of your hand, severing the tight ligament that forms the top of the carpal tunnel. The pressure on the nerve will then be released. It can take up to a month following surgery for the hand to return to normal functionality.

At One Ashford Hospital we offer Carpal Tunnel Release surgery to ease the pain and numbness in your hand caused by CTS. Treatment is carried out on a day case basis so there is no need for an overnight stay.

Our competitive fixed-price package is just £1,075

• Competitive fixed-price packages • Modern purpose-built hospital • Fast access to diagnostics including MRI, X-Ray and Ultrasound • Private, spacious, ensuite rooms • Little waiting time for surgery • Calm, dignified experience .

Carpal Tunnel Release Just £1,075 For further information, contact our Reservations team on 01233 885777, or email: ashford.info@onehealthcare.co.uk

Kennington Road, Willesborough Ashford, Kent TN24 0YS

ashford.info@onehealthcare.co.uk | 01233 885777 www.oneashfordhospital.co.uk

HEALTH AND WELLBEING

Cover Feature

THE IMPACT OF MENOPAUSE AT WORK

Workplace expert Acas has published new guidance to help employers and managers support staff who are affected by menopause symptoms at work.

About two million women aged over 50 have difficulties at work due to their symptoms and it is estimated that one in 20 women could go through an early menopause.

The effects of the menopause can lead to staff feeling ill, losing confidence to do their job or feeling stressed, anxious or depressed.

Acas Chief Executive Susan Clews said: “Menopause will impact many working women who may feel too embarrassed to raise symptoms that are having a detrimental impact on their work.

“This can result in affected staff taking time off work unnecessarily when some simple measures could help them to continue to work comfortably.

“Our new advice can help employers make their workplaces inclusive and welcoming to all their staff with top tips around how to manage menopause effectively at work and keep within the law.”

“Acas’ guidance will help give employers the knowledge they need to fully understand their colleagues who are going through the menopause and struggling with symptoms.

Menopause symptoms can include:

“Also, it gives employees the necessary tools to feel confident in approaching their employers if they are suffering from symptoms related to the menopause, taking away the fear and worry of speaking openly about their symptoms in a safe environment.”

• Feeling tiring and lacking energy • Hot flushes • Feeling anxious and experiencing panic attacks • Struggling to concentrate • Headaches, including migraines Meg Matthews, Menopause campaigner and founder of MegsMenopause, said:

The new Acas advice includes tips for workers on how to raise any concerns and good practice guidance for employers to help manage menopause at work. Top tips include:

• Create and implement a menopause policy • Provide awareness training for managers to deal with any concerns in a sensitive way • Create an open and trusted culture within the team • Make changes where possible such as altering working hours • Implement low-cost environmental changes such as providing desk fans • Awareness of employment laws that can relate to menopause issues at work such as the risks of sex, disability or age discrimination To see the full guidance, please visit www.acas.org.uk/ menopause

Men urged to take the risk of

PROSTATE CANCER SERIOUSLY The NHS is urging men to have themselves checked for prostate cancer, which is the most common cancer in men in the UK and usually develops slowly, so there may be no signs for many years.

Symptoms of prostate cancer include: • an increased need to pee • straining while you pee • a feeling that your bladder has not fully emptied According to the NHS, these symptoms should not be ignored, but they do not necessarily mean you have prostate cancer. It’s more likely they’re caused by something else, such as prostate enlargement.

30 Thinking Business

The causes of prostate cancer are largely unknown but certain things can increase your risk of developing the condition.

The chances of developing prostate cancer increase as you get older.

Most cases develop in men aged 50 or older.

For reasons not yet understood, prostate cancer is more common in men of African-Caribbean or African descent, and less common in Asian men.

Men whose father or brother were affected by prostate cancer are at slightly increased risk themselves.

Recent research also suggests that obesity increases the risk.

The most commonly used tests for prostate cancer are:

Both options involve carefully monitoring your condition.

• blood tests

Some cases of prostate cancer can be cured if treated in the early stages.

• a physical examination of your prostate (known as a digital rectal examination, or DRE) • an MRI scan

Treatments include: • surgically removing the prostate

• a biopsy

• radiotherapy – either on its own or alongside hormone therapy

For many men with prostate cancer, treatment is not immediately necessary. If the cancer is at an early stage and not causing symptoms, your doctor may suggest either ‘watchful waiting’ or ‘active surveillance’.

Some cases are only diagnosed at a later stage, when the cancer has spread. If the cancer spreads to other parts of the body and cannot be cured, treatment is focused on prolonging life and relieving symptoms.

The best option depends on your age and overall health.

Find out more at https://www.nhs. uk/conditions/prostate-cancer/

HEALTH AND WELLBEING

Cover Feature

The importance of Health Screening they can be dealt with as quickly as possible and before they can affect your quality of life.

The time spent with a health care professional is extremely valuable. It allows you to ask questions that may have been on your mind for a long time, but that you have not felt you could raise at a doctor’s appointment due to time constraints or other factors.

Private health screening has grown in popularity over the recent years, as it’s become recognised as a valuable tool for keeping track of your health. The screening is comprehensive, taking an overall picture of one’s health and fitness, flagging up areas of concern before they develop into potential health conditions. Identifying potential issues at the earliest stages means that

If you are worried about diet or lifestyle habits, it provides the perfect opportunity to talk through your concerns and get help to change your behaviour. This advice can be tailored to your screening test results - for example, if you find out that you have high cholesterol, the health professional can advise you on ways reduce this through lifestyle changes such as diet and exercise. Even the healthiest among us don’t have access to regular statistics of our blood pressure, cholesterol or glucose levels. It makes sense to check these on a regular basis, rather than waiting until we don’t feel well to investigate.

Health screenings of this kind often throw light on habits which, although they seem innocent, have

the potential to develop into something more problematic. One example is repetitive strain injury, which is something that develops slowly over time - simple adjustments in the workplace or the home can prevent RSI from becoming a problem requiring treatment. Prevention is better than cure, and private health screening allows you to prevent any possible issues from developing into something more serious.

Finally, health screenings can vastly improve your mental health by simply allaying any fears you may have about your physical health. Seeing a health care professional can provide reassurance that you are well and looking after yourself, as well as providing guidance if you need it to help make changes for the better. They also help you think about the future and help you to make positive changes by providing practical advice to assist in minimising future health risks. Raising awareness of risk is vital in understanding our own bodies, and learning how to recognise signs of illness can result in cancer and other dangerous conditions being caught early on.

Thinking Business

31

MACINTYRE HUDSON

WINNER of three British Accountancy Awards WINNER of three • National Firm of the Year British Accountancy Awards • Tax Team of the Year

• Large Firm Graduate and Non-Graduate Programme of the Year • National Firm of the Year • Tax Team of the Year • Large Firm Graduate and Non-Graduate Programme of the Year

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kentinfo@mhllp.co.uk

Economy

British Chambers of Commerce urges parties to seek ways to reignite the UK economy Parties must outline ways to reignite business confidence and investment, according to a statement published by the British Chambers of Commerce (BCC) as the General Election got under way.

Avoiding a no-deal Brexit and delivering an urgent confidence boost through action on infrastructure, immigration, skills and business costs must be at the forefront of the next government’s agenda, says the BCC. Entitled 2020 and beyond: business priorities for the next UK government, the report was compiled with input from the 53 accredited Chambers of Commerce across the UK and the BCC’s growing global network and sets out key priorities that would enable businesses of all sizes to reignite the country’s stagnating economy.

BCC Director General Dr Adam Marshall said: “The message from business communities all over the UK couldn’t be clearer: the next government must deliver an end to the Brexit stalemate and take decisive steps to improve the business environment here at home.

“To say business leaders are angry and frustrated would be putting it mildly. They are doing their bit for the country and think it is high time politicians do their bit, too.

“We cannot afford to allow our infrastructure to fray, for the gaping holes in our training and skills system

to go unfilled, or for governments to pile on new costs that stop firms from investing in growth.

“Millions of businesspeople across the UK pay their taxes diligently, and care deeply about their communities and the environment.

They should never be seen as the enemies of progress, and Westminster should never be distracted from delivering the conditions needed for growth, jobs and prosperity here at home.

“Our proposals would help an incoming administration reignite business confidence and investment – and would pay lasting dividends for our communities and the UK economy.”

Key business priorities for the next administration are:

On Brexit:

• Avoid a messy and disorderly exit from the European Union.

Ensure the smoothest possible shift from a transition period to the future UK-European Union relationship. Introduce a temporary SME Brexit tax credit to support businesses that need to undertake specific activity to adjust to changes in trading conditions.

On people:

• Introduce a simple and flexible new immigration system that minimises the administrative burden on businesses and allows access to all skill levels – including temporary, seasonal and permanent roles – with recognition of professional qualifications.

• Increase funding for apprenticeships to ensure SMEs can access training, at all skill levels, in their local area and reform the Apprenticeship Levy in England to allow businesses to use all forms of accredited training.

On business investment and costs:

• Launch a business-led review of the business rates system in England and Wales, and work with the Scottish government to co-ordinate these reforms to provide a level playing field.

• Extend the £1 million Annual Investment Allowance for a further two years and widen its scope.

On infrastructure:

• Raise public investment in infrastructure to at least 1.4 per cent of GDP per year – exceeding the funding guideline of 1.2 per cent recommended by the National Infrastructure Commission.

• Complete the legal frameworks for all phases of HS2; deliver promised investment in Northern Powerhouse Rail; and proceed to deliver a UK-wide high-speed rail network as soon as possible.

On international trade:

• Ensure continuity of trading conditions with third countries so that businesses can continue to benefit from the levels of market access that they have had under European Union free trade agreements.

• Secure the future of the UK-European Union trading relationship, minimising crossborder trade frictions and avoiding a hard border with Ireland.

You can find out more at

https://www.britishchambers.org.uk/page/general-election-2019 Thinking Business

33

Don’t Let Your IT Company Make This One Mistake With Your Computer Network Your IT services company is one quick phone call away. This is true of a lot of businesses that outsource their IT needs through an IT services provider.

While having an IT company on standby is great, a lot of the time they stay on standby. That is to say, they only get a phone call when something goes absolutely wrong – networks crash, hardware fails, data is stolen or erased and so on.

Your IT company will keep you secure before something happens, whether it’s a minor network outage or a catastrophic security breach.

If you’re storing customer details, (or any sensitive data), on local servers, this is HUGE.

This is a major mistake.

Peace of mind. When you delegate and rely on your IT services company, you’re free to work on what really matters: your business.

Your IT company helps make sure you don’t spread yourself too thin. Your employees are on the frontlines and shouldn’t need to bug you about their IT issues. They should be able to submit a ticket directly to your IT. Simple!

Your IT company is capable (and willing) to do so much more than react to a catastrophic failure.

When you save the phone call for emergencies, you’re leaving a lot of expertise on the table.

Your IT company can make a huge difference in the way your business operates day-to-day – and for the better!

PROTECT

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Members News

The importance of Health and Safety

PLANS SUBMITTED TO REDEVELOP NEWINGATE HOUSE A Canterbury building that has stood largely unused for a decade could be brought back to life if proposals are given the go-ahead.

Plans to redevelop Newingate House, which stands at the junction of Lower Bridge Street and St George’s Place, have been submitted to Canterbury City Council.

The proposal is to refurbish the exterior of the currently tired building, upgrade most of the existing office space, create a destination rooftop restaurant and develop 10 apartments, including a penthouse.

The Newingate House redevelopment has been designed

by Canterbury-based Clague Architects on behalf of the building’s owners Girne American University Canterbury.

Only one floor of the five storey building is occupied as office space, and the owners have been unable to attract other tenants due to the current state of the late 60s/early 70s building. The refurbishment will improve the insulation and environmental performance, as well as make it suitable for full wheelchair access.

The plans include the demolition of one wing of office space at the rear of the existing building, replacing it with 10 residential apartments. The residential buildings would be three and four storey in height and create a more appealing tie into the cottages on Ivy Lane. The apartments would not be for student accommodation but for sale on the open market with the proceeds funding the refurbishment of the building.

PAGESUITE SET TO MAKE AN INTERNATIONAL IMPACT WITH FURTHER EXPANSION Leading digital publishing company PageSuite has set its sights on South America for the latest stage of its global expansion having secured key new clients and grown its multilingual sales team.

Having already obtained clients in South America, the company is now working with new clients including, Grupo Copesa in Chile, with several more in development.

Now with a 55-strong team, PageSuite has taken on more multilingual staff to support with overseas expansion, most recently Xavier Marechal and Shellen Hoey.

Both are members of the sales team, working closely with the marketing team on targeted campaigns to open up opportunities within this region.

Karl Elliott, Managing Partner at Clague, said: “The time is right to redevelop Newingate House as the supply of good quality office space is low in Canterbury, and demand is strong.

“The development of the apartments, the new social venue and the rooftop restaurant will enable the office space to be brought back into use and provide a visually more appealing site on the edge of Canterbury’s historic city centre.”

A decision on the Newingate House proposals is expected December.

Does good health and safety on site and good health and safety planning produce higher quality of workmanship and build? The answer is ‘Yes’.

If there is no planning, no fit for purpose risk and method statement, and unsafe working practices, the quality of the build will normally mirror the on-site health and safety.

How does the Project team ensure good health and safety?

Advice includes: Appoint the right people and organisations at the right time.

Ensure there is an expert.

Co-operate and communicate with the project team.

Provide Pre-construction information.

How does the builder ensure good health and safety?

Providing training and the correct documentation will ensure health and safety compliance.

Managing health and safety helps builders retain experienced and skilled workers.

Xavier

Xavier has joined PageSuite from cross-channel operator Eurotunnel Le Shuttle and has previously worked in Mexico, South Africa and Belgium.

Fluent in French, Spanish and English, Xavier said: “I’m looking forward to working with PageSuite’s existing Spanish and French-speaking clients to ensure they receive the best possible customer experience. It’s also exciting to work for a company that is breaking into new territories and I’m proud to be part of that.”

Originally from Brazil and fluent in Portuguese, Shellen works closely with key international clients.

She said: “Coming from the hospitality sector, I have experience in creating value for consumers. This translates well to my new role at PageSuite, who offer digital solutions to engage

With demand high for social entertainment space, the owners are also proposing to develop the ground and first floor. The space could become a venue for table tennis, social darts or indoor crazy golf, aimed at 18-35-year-olds, on a temporary licence as part of the planning permission.

Shellen

and offer innovative experiences to publishers across the world.”

Ross Murphy, CEO, PageSuite, said: “As a company we always strive to be ambitious so it’s great to see our growth plans to expand into South America already paying dividends. With Shellen and Xavier joining the team and some exciting new clients we are looking forward to seeing what the future holds for us internationally.”

Located in Ashford, Kent, the company has quickly grown its international profile in Europe, the Middle East, Africa and the US. Celebrating 13 years in business, PageSuite’s client list includes worldwide newspaper brands, such as the LA Times, The Dallas Morning News and The Philippine Star. Find out more by visiting: https://www.pagesuite.com/

Commitment from building management provides reassurance to employees that the management do care for their employees’ welfare.

Focusing too much on formal documentation of a health and safety management system will distract from addressing the human elements.

Know the correct amount of documentation for projects “too much is as bad as too little”.

How do you appoint the right organisation to help manage health and safety?

Check the organisation has suitably qualified staff.

Try to find an organisation that have employee’s that have actually worked on the tools or managed construction sites.

More information on Owen Construction Consultancy can be found at www. owenconstructionconsultancy.co.uk Thinking Business

35

Members News

Picksabbex Collaboration between launches Wren Healthcare and eXroid new work to drive business growth experience website Picksabbex, a company based in Maidstone, have launched a unique web platform that simplifies the process of searching for and posting work experience opportunities.

Picksabbex was devised by Dr Gerald George, an experienced medical consultant who, in his search for a sabbatical, noted the absence of a central platform for posting and searching for sabbaticals and work experience.

Dr George said: “The name Picksabbex is derived from ‘Pick your sabbatical experience’ and it provides a single destination point for individuals who want to search for work experience or sabbaticals and simplifies that process. Anyone can use the site and it is particularly valuable to school pupils who need work experience as a taster for future career ambitions.”

The company is contacting local businesses in Kent and East Sussex to make them aware of the new site and inviting them to sign up. Dr George explained that Picksabbex also makes it very easy for companies to offer work experience using their criteria to ensure they get the right people.

Some of the companies Picksabbex have spoken to want to use it to attract students for work experience, who may turn out to be their future apprentices and employees as the cost of recruiting staff can be quite an expensive exercise.

Companies can sign up and post opportunities for free.

Picksabbex can be found at www.picksabbex.co.uk.

36 Thinking Business

Wren Healthcare, a UK CQC-registered healthcare provider founded by clinical nurse specialists, and eXroid, which delivers safe and effective electrotherapy for haemorrhoids, have announced a collaboration bringing this treatment to patients at home across the United Kingdom.

Wren Healthcare specialist nurses will be treating patients with the NICE recommended therapy in their own homes, in a unique service providing patients with a valuable alternative to attending clinic.

eXroid’s non-invasive treatment for haemorrhoids has been available in the UK for a number of years and up until now has only been available in private surgeries.

Wren Healthcare is the only provider globally to be offering this service as homecare by qualified registered nurses. The collaboration with eXroid was brought about by interaction between the two organisations at the developing Health Hub at Discovery Park.

Iain Campbell, CEO of Wren Healthcare, said: “We are delighted to have formed this partnership with eXroid, so that patients can now choose

the setting in which to receive treatment, including the comfort of their own home. The Health Hub at Discovery Park provides us with a very useful platform for interaction with other companies too, and we are hopeful that it will lead to further partnerships in the future.’

Michael Wilshaw, Managing Director of eXroid, said: “About eight million people in the UK are believed to suffer from piles and many never seek treatment for what can be a very painful and debilitating condition. Working with Wren Healthcare provides a valuable complement to our inclinic services and helps us bring relief to many more sufferers.”

Breach of copyright not solely a problem for Duchess of Sussex ARGUES DISPUTE RESOLUTION LAWYER A lawyer specialising in dispute resolution is urging businesses facing copyright infringements to take legal action to protect their intellectual property.

Nicola Webster, a solicitor at leading Kent law firm Furley Page, said: “The publication of private or copyrighted material online and in the Press is not just a problem for celebrities and members of the Royal Family to contend with.

Whilst not all stories make the headlines of the national press, copyright infringement can pose a serious problem for businesses and organisations in most sectors.

“Students will be familiar with rules around plagiarism, but there are also laws prohibiting individuals from copying material generated by others without their permission to do so. Such actions may be an infringement of copyright, under the ‘Copyright, Designs and Patents Act 1988’ which protects all manner of original content such as letters, sound recordings, artistic and literary works.

“Furthermore, many people may be unaware that, when it comes to malicious comments on social media or comparison websites, under English law companies can bring legal action for defamation which causes serious financial loss. In fact, there are a range

of laws in place to protect businesses and organisations from malicious, untrue or libellous communications.

“Any business facing issues around copyright infringement or that has received malicious or untrue comments online should seek professional advice to determine whether legal proceedings can be launched to protect their public profile and reputation.”

The Furley Page Dispute Resolution Team offers practical advice to businesses and organisations including advice in relation to breach of copyright or other intellectual property rights and defamation.

Members News

Select Technology celebrates 25 Years of Business Success in South East Select Technology, one of the top 25 managed IT Service Providers in the UK, has reflected on 25 years of business success with a special anniversary event at its headquarters in Paddock Wood, Kent.

Geoff Miles, Chairman, Kent and Medway Economic Partnership and Simon Ryan, Investment Director at Locate in Kent, were among the guests attending to mark the occasion at the company’s Transfesa Road offices.

A number of Select Technology’s customers, including RIFT Group and Progressive, were also present.

Nigel Potter, who founded the familyowned company in Sevenoaks in 1994 and continues to lead the

business as managing director, said: “From the start, our ambition was to push the boundaries of what people think of when it comes to IT, with a customer-focused ethos that has proved a winning formula over the past 25 years.

“Our event provided a great opportunity to reflect on our story so far, but just as importantly, to share how we will continue to evolve and grow that success for years to come.

“We will continue our focus on managed services and consultancy and have revealed a new brand identity as a ‘Lifetime IT Partner’. This captures our values, our offer and great people, which will support us in reaching

BRACHERS PARTNERS WITH MAIDSTONE RUGBY Brachers is supporting Maidstone Rugby, becoming a partner for the 2019-20 season.

The 139-year-old rugby club runs four senior men’s sides, as well as a successful youth and minis side.

With a membership of 500, it is also one of the few clubs in the region to boast a social veteran’s side.

Robert Hayton of Maidstone Rugby said Brachers’ partnership would provide vital funds for the club’s future.

He said: “Maidstone Rugby is extremely grateful that Brachers has chosen to support high quality, community-based grass roots sport in Maidstone. We are always excited when we take on new partners and Brachers’ generosity means we can continue to invest in the present and

future of the club. We aim to run an efficient organisation, and Brachers’ support will be key to the continuation of that.”

Matt Simmonds, Corporate Partner at Brachers, said: “Brachers is delighted to support Maidstone Rugby with a partnership for the 2019-20 season. Maidstone Rugby has a fantastic set-up from the youth and development sides up to the First XV. Together with the other partners of Maidstone Rugby, we look forward to supporting the club’s continued growth and success, especially in this Rugby World Cup year.

Sport is a key part of our local community and we’re grateful for the opportunity to partner with one of our key sports teams.”

For more information visit www.brachers.co.uk.

new customers across Kent and the wider south east region.

“We continue to grow fast, sustained by the success we make for our valued customers supported by the fantastic team of people we have built through the years. Every one of them has played their part in all we have achieved as a business to date and the story to come.

We’re looking to the future with great excitement.”

Geoff Miles, Chairman of the Kent and Medway Economic Partnership, said: “It’s great to celebrate as Select Technology recognises this milestone anniversary. They have been hugely successful and I wish them every success for the next 25 years and beyond.”

MHA MACINTYRE HUDSON ACQUIRES SPECIALIST VAT PRACTICE Top 15 accountancy firm MHA MacIntyre Hudson, which has offices in Maidstone and Canterbury, has strengthened its VAT and travel teams with the acquisition of Norwich-based Martin Pooley Limited, which specialises in the Tour Operators Margin Scheme (TOMS).

The complex VAT calculation enables tour operators to calculate how much VAT they need to pay to HMRC on holidays sold in the EU which, applied correctly, means that tour operators do not have to register for VAT in every country where they offer holidays.

Martin Pooley set up as an independent tax consultant in 1992 and since then his practice has advised more than 500 tour operators across the UK. Following the acquisition the TOMS offering will be headed by Sue Rathmell, Kent-based VAT Director at MHA MacIntyre Hudson, and the firm’s national head of travel, Rajeev Shaunak, based in London.

Martin said: “Building a practice around TOMS has been an interesting and enjoyable experience and I am very grateful to my many loyal clients over the years. I am confident that MHA, a well-respected national firm, has the expertise to step into my shoes and carry on this important work.

“TOMS remains poorly understood, mainly because applying it properly requires considerable expertise both in VAT consulting and accountancy.

You are unlikely to find anyone with extensive knowledge of the scheme at your regular accountant or at HMRC.” Sue Rathmell said: “I have known Martin for many years and he is a very highlyrespected expert in the travel sector, widely known for his prolific knowledge of the complex TOMS system. We are looking forward to working with Martin, getting to know his clients and further enhancing our offering to travel agents and tour operators.”

Thinking Business

37

International Trade

KEY TO UK ECONOMY’S GROWTH British Chambers of Commerce (BCC) Director General Dr Adam Marshall has issued a rallying cry for businesses seeking to increase their international trade. the BCC that uncertainty around Brexit is a barrier to growing their exports and trading more.

which allows businesses to fill local shortages efficiently and without high costs.”

“Tariffs and exchange rate volatility are considered a barrier for 35 and 33 per cent respectively – both things which relate to Brexit.

These are real world issues for businesses – right now.

The various problems were hitting the UK economy, he said, adding: “Our Chamber Network is witnessing the impact of these collective challenges firsthand. In the BCC’s most recent Quarterly Economic Survey – the largest independent business survey in the UK – the balance of manufacturers reporting increased export orders was the lowest in a decade. Our indicator for domestic sales is at its lowest since 2011.”

“Businesses need a deal that delivers clarity. Employees need clarity. Communities need clarity.”

Addressing the recent 2019 International Trade Summit in London, just a few days before the December General Election was called, he said that, despite problems with the likes of Brexit, protectionism and recruitment, international trade still offered opportunities for enterprising businesses and a way for the UK economy to thrive.

However, he acknowledged that major challenges confronted many businesses. Dr Marshall said of Brexit: “One in two internationally active UK businesses are telling

38 Thinking Business

Brexit, however, he said, is not the only international problem facing businesses. Dr Marshall said: “There is a growing, global trend of protectionism. Trade disputes are on the rise. The multilateral trading system is under some threat. Businesses report that the cost of trading across borders is increasing.

“It is against this backdrop that the WTO forecasts world trade growth of just 1.2 per cent this year, less than half the growth of three per cent recorded in 2018.”

He also cited problems recruiting workers from abroad, saying: “Three quarters of businesses attempting to recruit tell the BCC that they have difficulty finding the right staff. We need a clear and easy to use immigration system

Dr Marshall said that international trade could play a key role in the

“Those countries that have had the most investing and exporting success are those whose leadership has demonstrated that they are backing businesses to the hilt. We want an optimistic vision for the future of the UK. “Too many people seem to forget that it is businesses that trade, not governments. In political and media circles, trade agreements are often touted as the be-all-andend-all. But really, they are just the icing on the cake.

“It is the trade deals between businesses which are the cake itself. It is business that unlocks new markets, creates jobs and

“international trade could play a key role in the economy’s recovery and that leaders, including politicians, had a major responsibility to support business.” economy’s recovery and that leaders, including politicians, had a major responsibility to support business.

He said: “Across the UK and around the world, businesses are hungry for real leadership and vision.

boosts receipts to the Exchequer.

It is business that builds links across borders and delivers prosperity not only across the UK, but also around the world.

And, it is businesses that will lead the way in helping the UK rise to new challenges, including the

International Trade global decarbonisation agenda, seizing new opportunities and shaping what comes next.

“For the Government, maintaining a smooth trading relationship with our nearest and biggest trading partner – the EU – needs to be priority number one. Priority number two needs to be maintaining smooth trading relationships with countries where the UK could lose existing access because it will no longer be a part of the EU. “Helping businesses keep the market access that they have today is more important than providing additional access for tomorrow.

“Our research consistently finds that internationally active businesses are more likely to grow and innovate than purely domestic businesses. Countries want to do trade with UK businesses. Our businesses have every chance to make a success of the future that lies ahead.”

He said that the BCC was playing a key role in supporting businesses who are seeking to begin trading internationally or grow their existing activities.

“It is the trade deals between businesses which are the cake itself. It is business that unlocks new markets, creates jobs and boosts receipts to the Exchequer.”

Dr Marshall said: ”Here in the UK, in Europe and right around the world, British Chambers stand ready to support businesses looking to navigate the opportunities and challenges ahead.

“Last year alone, we helped more than 670,000 UK export shipments, worth around £20 billion, reach customers in more than 190 markets. We also grew our Global Business Network from 20 to 55 members, including 24 Chambers across the European continent.

“We have ensured that the more than 350 trade specialists across the UK Chamber Network are ready to support businesses any changes to the movement of goods across borders.

More than one third of internationally active UK businesses told the BCC that introductions to business partners and distributors overseas would encourage them to trade internationally – or trade more.”

FIVE THINGS EXPORTERS SHOULD DO TO BE SURE TO GET PAID: 1. Check your customer thoroughly: corporate ID theft is on the increase and you have obligations under the Anti Money Laundering Regulations; don’t rush the KYC stage; source a quality credit report from a local source if possible.

2. Check that your T&Cs give you a choice of jurisdiction. Can you choose in which country you start legal action? Weigh up your options and make an informed decision: sometimes, suing in the country of your client will be a better option, sometimes not.

3. Get a signed contract: many foreign jurisdictions are not as pragmatic as the UK and without a signed contract, the local Court might not admit your case.

4. Payment terms: In many countries, payment terms are now regulated by Law; they may also be standardised. Make sure you use appropriate payment terms.

5. Finally, check your customer is happy: have they received goods and documentation, and planned to pay your invoice on the due date? This is not only good customer service practice but also a great opportunity to obtain an early acknowledgement of liability for the debt, which may prove useful if debt recovery is required: summary legal proceedings are always a cheaper and faster process.

In reality, you will rarely need to sue your clients. But from time to time, even when you have done everything right, your client still won’t pay on time. At this stage, you may need to escalate collections and seek assistance from a well-connected thirdparty collection agency, with a strong international presence.

CLI, the Kent Award Winning Debt Collection Agency, UK Shareholder of TCM Group (Est. 1987), collects debts in Kent, in the UK and throughout the world.

Thinking Business

39

BUSINESS & INNOVATION BUSINESS BUSINESS& &INNOVATION INNOVATION GATEWAY/ GATEWAY/ GATEWAY/ DRIVING INNOVATION DRIVINGINNOVATION INNOVATION DRIVING Supporting your future plans for innovation and Supporting Supporting your your future futureplans plansfor forinnovation innovationand and growing your business. growing growing business. business.

We believeyour inyour bringing innovative and creative approaches to increasing

business productivity and growth.

We achieve this by encouraging We We believe believe ininbringing bringinginnovative innovative and and creative creative approaches approaches totoincreasing increasing collaboration between our University and businesses, whether in a local, business businessproductivity productivityand andgrowth. growth.We Weachieve achievethis thisbybyencouraging encouraging national or multinational landscape. collaboration collaboration between betweenour our University Universityand andbusinesses, businesses,whether whetherinina alocal, local, national nationalorormultinational multinationallandscape. landscape.

We can facilitate this via helping you access; expertise, funding, talent, new technology, newthis skills &helping facilities.

Businesses, large and small talent, have already We Wecan canfacilitate facilitate thisvia via helpingyou you access; access;expertise, expertise, funding, funding, talent, new new benefited from engaging directly with the team. technology, technology,new newskills skills& &facilities. facilities.Businesses, Businesses,large largeand andsmall smallhave havealready already benefited benefitedfrom fromengaging engagingdirectly directlywith withthe theteam. team.

Contact our business & innovation gateway team today T: 01227 our 827376 Contact Contact ourbusiness business&&innovation innovationgateway gatewayteam teamtoday today T:E:enterprise@kent.ac.uk T:01227 01227827376 827376 www.kent.ac.uk/enterprise E:enterprise@kent.ac.uk E:enterprise@kent.ac.uk www.kent.ac.uk/enterprise www.kent.ac.uk/enterprise

24 Hours with...

24 Hours with ...

James Hodge, Senior Agent, NFU Mutual

GUIDING THE EXPANSION OF A WELL-ESTABLISHED BUSINESS These are times of growth for insurer NFU Mutual as a programme of diversification leads to an increase in its customers in Kent.

It’s the organisation’s mutuality which sets it apart and it is owned and run for more than 900, 000 members from 300 offices throughout the UK.

spending time understanding your client. It’s all about learning about their needs as individuals then producing a tailor-made approach.

Overseeing the process is Senior Agent James Hodge, whose working day at the office covering Kent & the South East combines strategic thinking with hands-on dealings with customers.

James said: “I get into the office between six and seven in the morning because it is good to have some quiet time. It means that I can go through my emails and plan the day ahead.

“ NFU Mutual has grown to be the leading insurer in the farming sector and we have moved into other areas in the search for further expansion.

His job is to guide the business locally as NFU Mutual expands its range of activities beyond agriculture, having secured a large share of the farming market in recent years.

“A key part of my job is overseeing the strategy of the office, which has been undergoing significant growth since 2011.

The Canterbury & Sittingbourne Agency is part of a business with a long history, created when seven farmers from the Midlands set out to attract new members in 1910. Well over a century later, the organisation continues to offer expert insurance to the farming community and remains an integral part of the British countryside.

“I also like to get out of the office as much as I can and I tend to have two appointments a day.

“I like to spend two or three hours with the people I visit. One of our strengths as a business is that we tailor cover to each individual – it’s not a case of simply selling products off the shelf - and that means

“That can mean talking to manufacturers, wholesalers and retailers as well as people with property portfolios, for example.

office dealt with everything to an approach where we are more specialised.

“That has meant creating small, specialised teams and we invest a lot of time in training up our people in the skills that they need.

“The result is that we are growing locally. In 2011, we had a team of four but by the end of this year, that will have risen to eighteen.”

“We still offer a wide range of insurance products to farmers but in recent times we have widened our offer so that we can deal with investments and protection products as well as a risk management service looking after a business’s health and safety concerns.

James’s role means that he has to be flexible when it comes to the hours he works and he said: “My working day usually ends with me leaving the office at between 5.30 and 6 but there are times when we meet clients in the evening. It can sometimes make for a long but always interesting day.”

“To accommodate the expanded approach, we have moved from a situation where everyone in the

You can find out more about the business at https://www.nfumutual. co.uk/agent-offices/canterbury/

COMMERCIAL INSURANCE ON YOUR DOORSTEP Having a local office means we’re accessible whether you need to make changes to your policy or make a claim .

For a real conversation about your insurance, call us on 01227 451088 or email canterbury@nfumutual.co.uk

Agent of The National Farmers Union Mutual Insurance Society Limited.

Thinking Business

41

Chamber Events

Boost with Facebook, at Kent Invicta Chamber of Commerce.

23rd January 2020.

“How to Build an Effective Advertising Strategy”

9.30am – 12.30pm.

Free to attend.

Facebook are coming to Kent, and we invite you to join for a seminar led by the social media experts, on how to expand your customer base through digital means.

During the seminar you will be given the chance to learn an array of new digital skills, such as how to define your advertising goals and objectives, how to reach your target audience, as well as being taught how to measure a successful advertising campaign.

Workplace Wellbeing, at Eastwell Manor Champneys Hotel and Spa

28th January 2020. 7.30am – 10.00am Members: £25 + VAT Non-Members: £30 + VAT

“Get Creative with your Mobile Phone”

As businesses today lean more and more into the digital world, you will also learn how to plan and create content on the go using your mobile phone.

Tea, coffee and pastries will also be available on the day of the event, free of charge.

Join us for a morning of contemporary breakfast networking, with a focus on Wellbeing in the workplace in partnership with Eastwell Manor Champneys Hotel and Spa. The morning will kickstart at 8am, with a healthy introduction of a delicious breakfast including Chai Seed pots, Champneys granola compote pots, a selection of open bagels alongside a huge array of fruit, smoothie shots and other fruit juices.

During the morning, you will hear from Stephanie Unthank from Infinity Wellness Project discussing ‘Why and How? The compelling benefits of creating moments of calm in the workplace and in your working day.’

“The stress reaction in our bodies as we continue to work at pace can take its toll on our human wellness. Why not learn some techniques and strategies that can

Wellbeing Brunch, at Marriott Hotel Bexleyheath 26th February 2020. 9.30am – 11.30am Members: £25 + VAT Non-Members: £30 + VAT You are invited to our Wellbeing Brunch networking event, held at the Marriott Hotel Bexleyheath

42 Thinking Business

where we will be offering talks from specifically chosen speakers, with the aim to guide your business on

techniques to support employees about dealing with stress and wellness in the workplace.

“60% of employees say they would feel more motivated and more likely to recommend their organisation as a good place to work if their employer

bring calm to your life, to your work or to your business that will help you to think more clearly, feel more settled, enhance your listening skills, become more creative and most importantly feel less stressed.”

With over 18 years’ experience working for a Global Organisation in a corporate environment, Stephanie has first-hand experience and therefore able to offer unprecedented talks and advice on wellness in the workplace.

Further speakers to be announced.

On the morning, you will have time to network with like-minded people and enjoy a complimentary five-minute mini treatment from a therapist provided by Eastwell Manor Champneys Hotel & Spa, easing the tension before starting the rest of your day.

took action to support mental wellbeing” A healthy breakfast option will be served at 9.30am, including options of smoked salmon and avocado on rye bread, poached eggs on sourdough toast, yoghurt pots with honey, fruit smoothies as well as whole fruits and fruit juices. You will also have the chance to enjoy a complimentary fiveminute shoulder and back massage, by one of The Marriott Hotel’s therapists.

Chamber Events North Kent

2019

East Kent South Kent West Kent

August - September Chamber Events

INFORMATI EVENTS Lorem Ipsum Lorem Ipsum Lorem Ipsum Lorem Ipsum Lorem Ipsum

www.kentinvictachamber.co.uk 01233 www.kentinvictachamber.co.uk 01233 www.kentinvictachamber.co.uk 01233 503838 www.kentinvictachamber.co.uk www.kentinvictachamber.co.uk 01233 01233 01233

events@ 01233 503838 events@ 01233 503838 events@ 01233events@kentinvictachamber.co.uk 503838 events@ 01233 503838

15th October 2019 – 31st March 2020

£79

From

per person

PACKAGE DETAILS: • Sausage & Bacon Roll with Tea or Coffee • Winter Hand Warmers • Range Balls & use of Practice Facilities • 18 Holes on the International Course, Home of the 2019 Staysure PGA Seniors Championship • Lunch in the Spike Bar after your round

Available Sunday to Thursday (Sunday limited tee times only, £89 per person).

From 1st – 31st March 2020, this offer is £89 per person (Sunday limited tee times only, £99 per person).

Excludes Bank Holidays. Tee times subject to availability.

Can be booked 30 days in advance.

Valid for bookings up to 8 players. golfreservations@londongolf.co.uk | Tel: 01474 879899 JOIN THE CONVERSATION

Person behind the Business

Golf club looks to the future after celebrating its TWENTY FIFTH

ANNIVERSARY One of the big trends in business is the increasingly important role of corporate events to help forge strong relationships between companies and their most valued clients.

Electronic communications may be transforming the world in which we live but the human touch remains important and, for many business people, the place to cement those personal contacts is events away from the office, which is where London Golf Club at Ash near Brands Hatch comes into its own.

The club is finding that its corporate golf days are increasingly popular, both for its many corporate members and for local businesses and organisations that wish to hire the venue.

Those taking advantage of the club’s facilities have the chance to enjoy its high quality clubhouse hospitality as well as the opportunity to play at one of the two premium courses.

That focus on quality is an approach that has proved successful for a quarter of a century and London Golf Club has this year been celebrating its twenty fifth anniversary.

The club officially opened in July 1994 with the Charity Challenge Skins Match played on the Heritage Course, when Jack Nicklaus – the course designer – battled with Seve Ballesteros and Tony Jacklin.

including the 2014 Volvo World Matchplay Championship, and the 2018 and 2019 Staysure PGA Seniors Championship.

According to Callum Nicoll, Director of Golf for the past year, the club is an ideal venue for corporate events, everything from golf days to meetings and conferences, as well as social events like Christmas parties. It is also a wedding venue.

He said: “As a membership club, we place a major focus on looking after our members but we are keen to stage events for local businesses and organisations as well.

“The site is very flexible. We have six rooms for meetings and conferences which can take up to 150 people and we have enjoyed hosting different events like our Porsche Drive Day where members can enjoy our hospitality and test drive the latest models from our partners at Porsche Centre South London.

“Of course, our golf course is the biggest draw for many people and our corporate golf days are proving very popular. One of our big advantages is that we work hard to keep our courses in premium condition and even at this time of year when we

received a lot of rain in October and November they were still in excellent condition.

“We celebrated our 25th anniversary this year and it’s been a good year, very busy, and our focus in 2020 will be to increase our membership while also attracting more businesses, organisations and families who wish us to host their events.”

A key attraction is the club’s range of partner organisations, which can offer members competitive deals including travel and the opportunity to play reciprocal courses abroad.

This is made possible in part because of its Joint Venture Partnership with the European Tour and inclusion within the prestigious European Tour Destinations, IMG Prestige and Pacific Links networks.

At London Golf Club they have negotiated a range of partnerships that are designed to provide you with a number of lifestyle benefits.

Current members can avail offers from Arden Maidstone BMW, Porsche Centre South London, Brandshatch Place Hotel & Spa, InterContinental London – The O2, Staysure Insurance, Hospitality Finder, Boodles, Patek Philippe and Your Golf Travel.

You can find out more about the club at https://www.londongolf.co.uk/

Many of the sport’s biggest names have played at London Golf Club; the Jack Nicklaus Signature Heritage course was host to the 2008 and 2009 European Opens and the International has hosted several notable events, Thinking ThinkingBusiness Business

45 45

Members News

“Kent is world-class business location”, says KICC’s new Chairperson Kent Invicta Chamber of Commerce has appointed a new Chair to its Board of Directors.

Miranda Chapman, Managing Director of Maidstone-based marketing agency Pillory Barn, took on the position of Chair of the Board of Directors at the Chamber’s annual general meeting on 1st November 2019, having held the position of ViceChair for the past two years. The AGM also saw, Joanna Worby, Managing Partner of leading South-East law firm Brachers, appointed onto the Board.

Chief Executive Jo James said, “I’m delighted that Miranda has accepted the role of Chair following two years as our Vice-Chair, and I welcome Joanna to the Board. Both certainly have the experience, knowledge and influence to support the Chamber going forward.”

“Miranda’s understanding of our strategy, together with her knowledge and experience in the digital and creative industry, will add value to the work we are already doing.”

Miranda said, “Together with the Board of Directors, I am looking forward to leading the Chamber’s strategic direction. As a business location, Kent is world-class and I’m passionate about sharing our story and working collaboratively to support growth and innovation.”

Miranda has held senior roles at News International and the KM Group. A Kent Ambassador, she also has roles on the Board of EKC Group, Kent & Medway Economic Partnership and Expansion East Kent.

Joanna Worby said: “Giving businesses the confidence to succeed is something I’m passionate about.

My membership of the board allows me to better support businesses in the challenges they face ahead of Brexit and an uncertain future. It is my hope that together we can deliver economic growth to the region.”

FURLEY PAGE TO SPONSOR TASTE OF KENT AWARDS 2020 Leading Kent law firm Furley Page has been unveiled as a sponsor of the Taste of Kent Awards 2020, an annual celebration of the county’s best food and drink producers, organised by Produced in Kent.

The Awards were officially launched at the Curious Brewery in Ashford on 18 September, and nominations are now open.

The annual Taste of Kent Awards are the county’s longest running and most prestigious awards and the range of categories has grown year on year to incorporate every product that Kent is renowned for.

Furley Page will sponsor the competitive Butcher Category, which is voted for by the public and includes a mystery shopper tasked with scrutinising the skills and experience of butchers across Kent.

Senior Associate, Deborah Geering, whose family has a small local farm, is leading the sponsorship.

Deborah said: “This is the first time the firm has been involved in supporting the prestigious Taste of Kent Awards. Furley Page strongly supports local food and

46 Thinking Business

drink producers and has a long history of working with the farming community in Kent, so we are delighted to be sponsoring this year’s Butcher Category.

“I am an ardent supporter of the traceability of food and improving the conditions that animals are kept in, and when it comes to buying meat the onus should be on the quality of the product, rather than the quantity. With environmental consciousness now so important, buying locally and avoiding the associated carbon footprint of shipping meat thousands of miles, is key to a sustainable future.”

Stephanie Durling, Manger at Produced in Kent, said: “We are thrilled to have Furley Page on board as a sponsor for this year’s awards and we look forward to celebrating Kent’s finest food and drink products. The Taste of Kent Awards provide the general public with a unique opportunity to have their say and vote for their favourite food and drink businesses.”

The awards dinner will be held on 5th March 2020 at the Kent Event Centre, Detling.

To nominate a business in The Taste of Kent Awards visit: https://www.tasteofkentawards.co.uk/vote/

Reggie the Owl waves bye-bye to Bullying in Kent Primary Schools.

Every year, Three R’s Teacher Recruitment and their company mascot Reggie visit Kent Schools to present their AntiBullying assembly to help promote the work of the Anti-Bullying Alliance.

The Anti-Bullying Alliances promote, educate and provide resources to schools to help them eradicate bullying and they ramp up their work during Anti-Bullying Week in November. This year’s theme, Change Starts with Us, encouraged small changes in respect, attitude and kindness.

Alison Nightingale from Three R’s Teacher Recruitment presented

the Anti-Bullying assembly and encouraged the pupils of Meopham Primary Academy, Aldington Primary School and Wittersham Primary School to pledge small changes.

She said: “It’s been wonderful to see pupils pledge kindness to each other, from something as simple as playing with someone you wouldn’t normally play with, to using kind words to speak to each other.”

Natalie Bond, Education Consultant from Three R’s Teacher Recruitment, said: ”The children’s pledges have really helped them wave bye-bye to bullying.”

Why don’t we step in sooner?

Picture the scene – you’re a manager running a busy team but one team member isn’t pulling their weight.

They used to be a great performer, but you have noticed small frustrations creeping in – their time keeping has slipped, they don’t volunteer for work the way they used to and they just seem to have withdrawn from the rest of the team. None of the issues on their own are hugely problematic, but they are annoying. What do you do?

The honest response most managers give is ‘probably nothing’. That’s not because the manager can’t be bothered; it’s a very common human response.

We all suffer from inertia in situations like this – we just don’t know the best way to tackle it, so we step away from it. It’s how our brains are hard-wired – to step away from potential confrontation and difficult conversations.

However, it’s precisely these early moments when we need to step in and have good conversations. Our experience shows us that early resolution is far more likely to be successful. Looked at another way – doing nothing won’t resolve the issue and increases the risk of that problem becoming more serious and harder to resolve.

Here at Tiger HR we really understand the human dynamics behind workplace problems and we are passionate about helping our clients to tackle potential problems at the earliest possible stage to ensure successful outcomes. If you’d like to know more about our range of HR services and how we can help you, please contact Richard Thompson on richard@tiger-law.com.

Kent businesses and East Netherlands Development Agency FORGE PARTNERSHIP A new agreement aimed at developing the food and drink trade and investment opportunities in the UK and the Netherlands has been signed.

The Memorandum of Understanding (MoU) signed by NIAB EMR, the fruit research centre at East Malling (Kent, UK), Locate in Kent and Oost NL, the East Netherlands Development Agency, is set to foster greater international links to explore scientific studies both regionally and internationally.

Prof Mario Caccamo, Managing Director of NIAB EMR, said: “The food we eat is sourced globally for the consumer. Never before have the opportunities and challenges for the agri-food sector been so great.

Science drives the innovation, but we must look beyond the UK to wider European horizons to realise the opportunities that are out there.”

As part of the MoU, stronger linkages will facilitate joint initiatives where the

combined strengths of the partners are “greater than the sum of the parts.

First up is the development of the ‘Growing Kent & Medway’ cluster, a partnership led by NIAB EMR supported by research organisations and food and drink industries from Kent. Further initiatives will be centred on close liaison to help strengthen and stimulate the economy of the regions involved.

Gavin Cleary, CEO of Locate in Kent, said: “Kent is leading the delivery of innovation for the food and drink sector in the UK. Our region offers an amazing opportunity for the establishment of businesses.

“Our colleagues in the East Netherlands are global leaders in this sector demonstrating the impact that cutting-edge research and innovation can have in transforming food production and we are therefore delighted about the prospects from this collaboration.”

Speculative development needed in Kent, say county’s property professionals Kent’s accessibility, combined with its relative affordability, is driving demand from a range of business occupiers who see it as a viable alternative to other parts of the South East, according to the 2019 Kent Property Market Report.

The growing strength of demand is placing the county firmly on the radar for investors and developers, especially for industrial property investors, notably for warehousing and logistics.

With limited investment stock, some are looking to develop speculatively, but more is needed in order to fulfil the growing occupier demand for business space in the county, according to the team behind the report.

Produced by Caxtons Chartered Surveyors, Kent County Council and Locate in Kent, the 28th edition of the Kent Property Market Report reveals that the county has performed well thanks to the strengthening perception of its relative value for money.

With a growing population, the report argues more needs to be done to persuade national office

Oost NL has supported the development of the Foodvalley initiative which is the primary knowledge-intensive agri-food ecosystem in the Netherlands. More than 1,500 businesses employing more than 8,000 scientists are part of the Foodvalley. Since its establishment in 2004, the Foodvalley has built up a deep insight into the challenges of the agri-food industry and created a vast network of businesses, knowledge institutions and education providers.

Fons de Zeeuw, board member and International Manager at Oost NL, said: “We are very excited about the opportunity to build new links with the ‘Growing Kent & Medway’ cluster.

We believe in the added value of strengthening, connecting and growing the thriving food and drink industries in the Netherlands with other leading innovation regions in the world. We look forward to exploring the potential of this new partnership.”

Kent Property Market Report 2019 group: from left: Gavin Cleary, Chief Executive, Locate in Kent; Roger Gough, Leader, Kent County Council; Ron Roser, Chairman, Caxtons.

developers and investors to choose Kent in order to provide the all-important places to work.

Activity in the office market has been driven by local business growth, with smaller floorspace lettings resulting from a shortage of space. The districts with new accommodation in the pipeline, such as Canterbury, Ashford and Maidstone, are seeing greater activity, especially from the emerging knowledge-based and creative industries.

Despite confidence holding back decisions, Kent’s town centres have seen a number of significant office lettings over the past 12 months. Additionally, there is more serviced office space coming on stream. Demand for prime office space remains strong across Kent, with a lack of supply resulting in an average rental increase of four per cent during the last year.

Kent’s science-focused locations have performed well with innovation space coming forward at Kent Medical Campus and growth plans progressing for Discovery Park and Kent Science Park.

Ron Roser, Chairman of Caxtons, said: “Our industry hopes the

Brexit situation is resolved soon as it should have positive implications for business investment, driving expansion and relocation, with an obvious knock-on effect for everyone involved.”

The report was launched to an audience of more than 230 property agents, developers and investors at Ashford International Hotel.

Leader of Kent County Council, Roger Gough, said: “I believe Kent remains the best place to invest with major initiatives and projects to support growth and economic development in our county as we head towards 2020.”

Gavin Cleary, CEO Locate In Kent, added: “While Brexit has had an impact, the message from this year’s report has to be one of opportunity. Across a range of sectors we are seeing strong investor interest; what we are lacking, in some key areas, is the right space to meet that demand.”

The Kent Property Market Report is supported by Clague Architects, Cripps Pemberton Greenish, DHA Planning, Handelsbanken, MHA Macintyre Hudson, The O’Keefe Group and Royal Institution of Chartered Surveyors, (RICS).

Business News

QUINN ESTATES REACHES DEAL WITH CO-OP FOR NEW STORE A new Co-op store will open next year to serve the residents of Eddington Park, Herne Bay, with a focus on delivering fresh foods in a location convenient for the new community.

The deal confirmed by Quinn Estates - one of the South East’s leading developers - marks a £600,000 investment and is expected to create 18 jobs for the area.

Josh Wilson-Holliday, Head of Sales at Quinn Estates, said: “It’s fantastic to welcome the Co-op to the most successful new community in Herne Bay, a development that with new homes and first-class sports facilities has already played a vitally important role in the town’s ongoing regeneration.

“The delivery of the Herne Bay Sports Hub links in with the values of the Co-op in terms of putting the needs of local people at the heart of their mission. The new store will play an equally important part in building this new community.”

Craig Smith, Regional Acquisitions Manager (Kent, Surrey, Sussex), said the new store at Eddington Park was part of a £200 million store investment programme announced earlier this year.

He said: “We’re delighted to announce the opening of a new store in Herne Bay, which fits perfectly with our strategy to bring the Co-op closer to our members and customers. The right location and range, tailored to fulfil the shopping needs of a community is a cornerstone of our approach.

“This new site supports our ambition to operate at the heart of local life, and we look forward to serving the residents of this new development when the store opens early next year.”

Thinking Business

47

New Members

Welcome to our new members Bay Carpets Ltd

De Monchy UK Ltd

New Romney 01303 870999 www.baycarpets.co.uk Carpets & Flooring, Commercial & Domestic

Maidstone 01622 232638 www.monchy.com Stockist, Supplier & Distribution of Chemical Raw Materials to Industry

Bottle Green Websites Ltd

D Hammond Ltd & Darenth Valley Building Services Ltd

Edinburgh and Sandwich 07870 265059 www.bottlegreenwebsites.com SEO & Website Development & Management Services

Charlton Athletic Community Trust

London 020 8850 2866 www.cact.org.uk Sports Development, Empowering Communities & Changing Lives

Connect U Business Services

Swanley 01322 615665 www.d-hammond.co.uk Construction, Maintenance, Planned Preventative Maintenance

Drone Reconnaissance Services Ltd

Ashford 07476 031188 www.kent-drone-surveys.co.uk Aerial Mapping, Surveying, Inspections & Photography using Drones

GOE Enterprise Ltd

London 07539 474279 Financial Education, Consultation, Coaching & Mentoring

Gooderson Construction Ltd

Maidstone 01622 580013 Building & Design Through to Completion & Handover

Grestec Tiles Ltd

Smarden 0345 130 2241 www.grestec.co.uk Importer & Distributor of Ceramic, Porcelain and Glass Wall & Floor Tiles for Architectural/Interior Design Specification Commercial Market

Faversham Golf Club Ltd

Idyllic Events Ltd

Faversham 01795 890561 www.favershamgolf.co.uk Private Member’s Golf Club

Maidstone 01622 736664 www.idyllicevents.co.uk Events

Rochester 01634 327420 www.crystal-display.com Import, Distribution and Value Added Design of Electronic Displays

G. D. Smy Ltd

Intercrop Ltd

CSO Group Ltd

G11 Financial Management Ltd

JAK Contracting Ltd

Dover 01304 389888 www.connectubusiness.com Telecoms, Energy, Payment Solutions

Crystal Display Systems Ltd

Edenbridge 01732 700011 www.csogroup.co.uk Manufacture, Supply and Install Equipment for Environmental Sector

48 Thinking Business

Ash 01474 874006 www.gdsmylimited.co.uk Building & Fit Out Contractor

Gravesend 01474 327897 www.g11financial.co.uk Insurance Brokers & Financial Advice

Deal 01304 611448 www.intercropgroup.com Salad Grower & Packer

Chatham 07889 849720 www.jakcontracting.co.uk Business Improvement Solutions

New Members

Enhance Kite Packaging Limited

Protect Procurement Central

www.kitepackaging.co.uk

Whitstable 07891 542102 www.procurementcentral.co.uk Premier Provider of Pocurement & Supply Chain Training Courses & Workshops

Lighthouse Safety Training Ltd

Prohibition Vapes

Sittingbourne

01795 422424

Packaging Solutions

Rainham

01634 260631

www.lighthousesafety.co.uk

Health and Safety Advice and Training

Lily’s Community Canterbury

01227 769555

www.lilyscommunity.com

Cafe, Catering, Employment

Lite Consulting Ltd Faversham

01227 206495

www.liteconsulting.co.uk

HR & Payroll Consultancy & Services

Outset UK Group Maidstone

01622 759900

www.outsetuk.com

Legal, HR, Consultancy, Safety

Plumwood Ltd

Rochester

01634 540094

www.plumwood.co.uk

Transport Compliance Consultants

Maidstone 01622 851436 www.prohibitionvapes.co.uk Multi-International E-Liquid Manufacturer

Quantum 186

Maidstone 07980 515853 www.quantum186.com Telecommunications & Connectivity

Reginald Ames Ltd Tonbridge 01732 351489 www.reginaldames.co.uk Buying, Selling, Contract Packing & Blending the Best Quality Tea & Infusions Rifaray Pharmacy

Dartford 01322 303192 www.rifaraypharmacy.co.uk Retail - Pharmacy, Pharmaceutical Wholesale

Safe Connect

Canterbury 01227 831533 www.safe-connect.co.uk Manufacturer of Electrical Fire Safety Products

Connect Taylor Travel Ltd

Margate 07753 467510 www.taylortravelltd.co.uk Luxury Coach Trips, Coach Hire, School Trips, International Travel & Deliveries, Airport Transfer & Courier Service

T. Loughman & Co Ltd

Belvedere 01322 400500 www.tloughman.com Civil Engineering, Public Realm, Construction

The DSC

Dover 07591 175759 www.thedsc.co.uk Architectural Design and Building Surveying

Tiger HR

Ashford 01233 227356 www.tiger-hr.com HR Services

Toast Herne Bay Ltd

Herne Bay 07725 107335 www.toasthernebay.com Community CafĂŠ Offering Fresh Homemade Food: Breakfast, Lunch & Treats

Trinity Fencing & Landscaping CIC

Sittingbourne 01795 385070 www.trinityfencing.co.uk Fencing Landscaping, Tree/Vegetation Care

Thinking Business

49

Last Word Andy Sayers Purewhite Creative Director/Owner I have three main passions in life: my two wonderful daughters, Beau and Maddy, and Purewhite Creative. It’s been amazing to grow the business to a full-service marketing agency with the help of an incredibly-talented team.

One of my proudest moments was purchasing our chapel, because working in an environment like no other gives us all a space to share our creativity.

What was your first job and what was the pay packet?

I took on my first role aged 16 as an apprentice car mechanic for a Ford dealership in Bexley village earning £75 a week.

What do you always carry with you to work?

Having a chapel door to open, I can’t carry much more than my hefty set of keys that make me look like a prison guard.

What is the biggest challenge facing your business?

Finding new staff as talented as our current workforce.

If you were Prime Minister, what one thing would you change to help business?

Create tax relief schemes to support growing businesses and entrepreneurs. Also, free lunch for everyone whose name begins with an A wouldn’t go a miss.

What can you see from your office window?

Dartford Bridge.

If you could do another job what would it be?

I would be my assistant, so I could blame some of my decisions on my boss.

As a business person, what are your three main qualities?

Hardworking, good communicator and perseverance.

What was your biggest mistake in business?

The way I look at mistakes is simple: if I only make it once it’s a lesson, so I’m continually learning rather than making mistakes.

What advice would you give to aspiring entrepreneurs?

One doer is worth a thousand talkers.

Who do you most admire in business?

I appreciate the hardworking, yet relaxed work ethic of Richard Branson. He always appears approachable, something I’ve always aspired to be.

50 Thinking Business

Movers and Shakers

FISCALE LTD AWARDED THE GOLD STANDARD BY INVESTORS IN PEOPLE

Specialist Tax Consultancy Fiscale Ltd has been awarded the Gold Standard

by Investors in People, demonstrating its commitment to high performance in people management and their continued commitment to releasing the full potential of their employees.

This is the second time the company has been assessed, receiving a silver award three years ago.

Spanning three offices in Haverhill, Chatham and Stoke on Trent, Fiscale employs 30 members of staff and have been trading for five years within the specialist area of Research and Development Tax Credits.

Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Fiscale. Gold accreditation in We Invest in People is a fantastic effort for any organisation, and places Fiscale Ltd in fine company with a host of

Investors in People is the international standard for people management, defining what it takes to lead, support and manage people effectively to achieve sustainable results.

organisations that understand the value of people.”

Lucie Mayhew-Smith, Fiscale’s Director of Human Resources, said: “As a company we’re extremely fortunate to have been awarded gold by Investors in People. This is only possible because everyone, from Fiscale’s directors to our newest Apprentice, believe that the success of any organisation begins and ends with its people.

Our colleagues are the most important part of Fiscale and we will continue to focus on developing our collective skills and personal wellbeing.”

Griffin Law expands Litigation Team Griffin Law of West Malling, in Kent, has welcomed litigation specialist James Day to its growing team of experts.

James will advise individuals and organisations on litigated cases involving civil or commercial disputes, personal or company insolvency and large-scale debt recovery.

Brachers grows its corporate and commercial team with three new recruits

South-east law firm Brachers has welcomed a new partner and two new solicitors to its corporate and commercial team, confirming the team’s accelerated expansion.

In recent months, the team has advised on high-profile deals including advising Canterbury College on its merger with East Kent College resulting in the new EKC Group, advising DMC Capital Partners LLP on the sale of 60% of Treasury Capital Ltd to ASX-Listed

With his experience advising on the recovery of assets and the technical modes of enforcement for the individual or organisation, both here and in foreign jurisdictions, James brings welcome assistance to the busy litigation-only practice. He will also support the tax and trust law dispute resolution practice.

James studied law at Kingston University before completing the legal practice course at the University of Law in Bournemouth (2011).

EQT Holdings Limited, and on the sale of the Burden Group. It has also advised Rochester-based and AIM listed APC Technology Group Plc on three acquisitions.

New Partner Claire Williams comes to the team with 23 years’ experience of corporate and banking transactions.

She is re-joining Brachers where she worked previously from 2003-08, before joining a South-East law firm where she was a partner for 11 years and formerly head of the corporate finance team.

Brachers Head of Corporate, James Bullock, said the new hires were proof of the team’s growing strength, adding: “That such a well-regarded corporate specialist as Claire has chosen to come back to Brachers shows that we are attracting the very best talent into the firm, helping us to deliver the highest level of service to our clients. I would also like to welcome our other newcomers, Clara Bakosi, who joins us from

During his training contract, James completed seats in residential property, clinical negligence and personal injury, civil and commercial litigation and insolvency. He takes up his new role after completing his training contract with a large London firm.

Donal Blaney, Principal at Griffin Law, said: “James is knowledgeable and experienced and his excellent communication and client-handling skills are very much in line with our firm’s policy of openness and responsiveness.”

BDB Pitmans in London and Raul Hernandez, who joins us from another Kent-based firm.”

Claire Williams said: “‘While a lot has progressed in the 11 years I have been away from Brachers, the thing that hasn’t changed is the way lawyers work with clients as partners and valued advisors.”

She specialises in mergers and acquisitions, management buyouts, asset swaps, restructuring, demergers, and banking and finance.

Raul has experience working with local and international corporations in the areas of transactions, commercial matters, corporate investigations and compliance.

Clara comes from a City law firm where she qualified earlier this year, having previously worked as a company secretary in their corporate team as well as a paralegal.

Copy Deadline: News items for the February-March issue to be submitted by 9th January

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