2019-20 Program Planning Guide

PROGRAM PLANNING GUIDE 2019-20

www.bgckl.com

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TABLE OF CONTENTS Mission & Vision

3

Core Values

4

Boys & Girls Clubs' of Canada

5-6

Model for Success

7-8

Strategic Plan 2018-2021

9-10

Program Planning Guide

11

What We Do

12

How We Help Who We Serve

13-14

Safe and Healthy Environment

14

Programs and Services

15-28

Together We Will

29

A good place to be

30

2

MISSION AND VISION

3

CORE VALUES

4

BOYS & GIRLS CLUBS' OF CANADA (BGCCAN) For more than 100 years, Boys & Girls Clubs' have been opening their doors and welcoming all children, youth and families. Clubs' continue to help young people overcome barriers, form positive relationships, and mature into responsible, caring adults. BGCCAN also supports Clubs' with resources, grants, best practices, training, programs, quality assurance tools and much more.

5

BGCCAN OPERATING STANDARDS The ultimate goal of the operating standards is to strengthen each Club and the organization as a whole. The Operating Standards (overview below) are intended to reflect the core values, provide good practices, and a quality assurance measurement. The Clubs policies manual aligns with the Operating Standards .

6

MODEL FOR SUCCESS The Model for Success describes the common features and core programming areas offered by Clubs' across Canada and the positive outcomes achieve through them. Elements are based on the values and activities and grounded on the latest research in child and youth development.

7

SHORT-TERM, MID-TERM

AND ADULT OUTCOMES

8

STRATEGIC PLAN 2018-2021 Strong Club We have the resources and best practices to deliver strong programs and services that meet the needs and interests of children, youth and families.

Strong Voice We are a champion and advocate for children, youth and families.

Strong Together We have the partnerships, and leadership to build a better future for children, youth, and families.

Strong Kids We have the foundation to support young people to reach their full potential.

9

STRATEGIC PLAN STRATEGIES Strong Kids- We will: • Provide the right service at the right time.

• Promote positive outcomes.

• Increase our reach to children, youth, and families who need us the most.

Strong Clubs- We will: • Recruit and retain the best staff.

• Strategically grow into Peterborough.

• Expand/stabilize funding resources.

Strong Voice- We will: • Expand awareness.

• Put the voices of children, youth, and families at the forefront.

Strong Together- We will: • Collaborate to support the needs and interests of children, youth, and families.

• Create a culture of philanthropy.

10 • Strive to be a charity of choice.

PROGRAM PLANNING GUIDE

The 2019-20 program planning guide aligns with the Clubs'

vision, mission, core values, strategic plans, BGCCAN and the needs and interests of local children, youth, families. The guide is developed by the staff team, reviewed by the Clubs' Service Quality Committee and approved by the Board.

11

WHAT WE DO Tailored to the needs of communities we service (City of Kawartha Lakes and Peterborough Area), Club programs and services tackle relevant social issues, encourage and empower children, youth and families, and help them set a path for success.

12

HOW WE HELP Programs and services are child, youth and family focused and • Support pro-active prevention, early intervention, positive mental health, and seamless supports to the right service at the right time; • Support the overall healthy development, safety and wellbeing of participants; • Inclusive, strengths-based, culturally responsive, accessible; • Support positive and meaningful interactions; • Demonstrate the Clubs' Core Values, and positive outcomes (Model for Success); • Align with best practices and guided by quality assurance.

13

WHO WE SERVE Over 19

5 & Under 3% 12%

13 – 19 Years Old

25%

60%

6-12 Years Old

392 young people were helped by the BGCKL Foundation to access Club programs.

14

SAFE AND HEALTHY ENVIRONMENT Health, safety and quality assurance practices are integrated into all aspects of program and services. Sound policies and practices are based on best practices. Staff are trained in HIGH FIVE’s Principles of Healthy Child Development, Core Values and other training to support their work to be positive and impactful roles models. The Club implements measures to reduce risks and continuously improve quality. The Child Care and Early Years Act, HIGH FIVE, and the BGCCAN Operating Standards support quality assurance. As part of our commitment to high quality programs and services, the Club uses evaluation practices to support improvement.

15

CHILDREN 0-12 YEARS Programs and services include• Visual arts, crafts, music, dance, digital art, drama • Before School, After School, Drop-in (Licensed and Authorized Recreation) • Social skill development, life skills, bullying prevention and awareness • Camps, full day, early care • Healthy child development and nutrition • Trips, events, special guest workshops • Member and family engagement, appreciation, and support, i.e. Christmas Dinner Party, Family nights, Membership Program • Junior leadership • BGGCAN programs i.e. Food Nation, Tech Nation, Jays Care Rookie League, Bounce Back League, Summer Brain Gain • Outdoor adventure, rock climbing, high/low ropes • Transportation services • Sports and Recreation i.e. skill development, leagues, tournaments • Technology • Enhanced and individual support to accommodate all abilities 16

YOUTH 13+ Programs and Services include• Academic, career, employment supports • Access to Support Services i.e. REACH, Youth Justice, External Referrals) • Health and wellness programs i.e. CATCH, Flex Your Head, Get BUSY • Life skills & Social skills i.e. Cooking program • Community engagement & committee involvement • Social events, workshops, trainings and trips •

LGBTQ initiatives

•

Leadership programs i.e. Leadership for Life, Youth Council, Leader In Training, Torch Club, Basic Needs and Brighter Future, Scholarships Arts, Music, and Recording Studio BGCCAN Programs i.e. Keystone Club, RBC Raise the Grade, LeadUP, Career Launch, Giant Tiger Rock climbing, drop-in gym, outdoor basketball & volleyball Outreach and support for at-risk youth (i.e. Project Backpack) Access to technology

• • • • •

SUPPORT SERVICES Services include: • Adventure Quest • Community Outreach Differential Response program • Infant & Child Development • Kawartha Lakes Youth Justice Committee • Reach Youth Support • BGCCAN- Take It EASY (Empowerment & Self-esteem for Youth) • Enhanced Staffing • Referrals to & from other agencies

Support services focus on: • Mental health and wellness.

• School re-integration and success at learning. Supporting parents and children with developmental difficulties or are at risk of developing them.

• Prevention and early intervention supports.

• Restorative practices.

• Social engagement and responsibility.

• Strengthening children, youth and families.

• Flexible supports to children and youth who may be at increased risk because of complex social and personal problems.

• Mentoring, leadership and engaging youth in the community as advisors and leaders.

• Empowering youth as valuable partners in addressing and making decisions.

18

ADDITIONAL COMMUNITY SUPPORTS AND SERVICES • Volunteer Services • Coats for Kids, Christmas Hamper, Cop Shop program, Telephone Santa, Tim Horton’s camp partnership, Back to School back pack program, Family Gala, Santa Claus Parade.

• Financial assistance- BGCKL Foundation, CKL/ Peterborough Fee Subsidy, Jump Start • Participation on Provincial, Regional, and Local Networks & Committee’s • Facility Rentals and Services - PEAK Indoor Rock Climbing & Adventure Centre, Facility Bookings, Birthday Parties (Theme parties available), Specialized bookings i.e. Recording Studio • Awareness i.e. Unplug To Connect, Pink Shirt Day, Mental Health Week, Volunteer Week, Pride (LBTQ), ORANGE SHIRT DAY: Every Child Matters (Indigenous Awareness), Ontario Dress and Purple Day (CAS Rights of 19 Children & Youth)

LICENSED CHILDCARE LICENSED UNDER THE CHILD CARE AND EARLY YEARS ACT (CCEYA)

Purpose/ Objective

To provide a safe, enriching and welcoming environment that promotes learning, health, nutrition, well-being and fosters exploration, play and inquiry.

Create meaningful engagement opportunities with participants, families, staff and partners that align with the Child Care and Early Years Act and How Does Learning Happen? Ontario’s Pedagogy for the Early Years.

Outcomes

Children have a strong sense of wellbeing, expanded learning, skills and improved healthy development. Children are safe, welcomed accepted, valued, enjoy exploring new opportunities, and build relevant skills. Community, families and children are engaged and feel ownership to the program.

Achievements 2018-19

Expansion of child care spaces, and improved process for families to be placed on a wait list for care in collaboration with CKL. Enhanced staff appreciation, recognition, training, family engagement, team work, program spaces, retention/ recruitment strategies including benefits for Permanent Part Time RECE’s.

Goals 2019-20

Continue to enhance recruitment and retention strategies, communication between staff and families i.e. SeeSaw/ Active Net. Enhance opportunities for the team to provide child centered environments that support positive development and play based learning.

20

CHILDREN'S SERVICES LICENSED (CCEYA) AND AUTHORIZED RECREATION PROGRAMS

Purpose/ Objectives

To provide services that contribute to the overall healthy development, safety and wellbeing of participants, that enhances skill development, positive relationships and success in life.

Outcomes

Children are safe, welcomed, accepted, valued, enjoy exploring new opportunities, and build relevant skills. Community, families and children are engaged and feel ownership to the program. Children's develop meaningful relationships, and improve their self confidence, physical activity, literacy, academic, social and life skills i.e. teamwork, problem solving, sharing, empathy, conflict resolution.

Achievements 2018-19

Licensed Dunsford Kindergarten after school program, and Mariposa before and after school program. Developed a parent handbook and enhanced training resources i.e. leader manual). Implemented engagement activities (family fun night, parent and staff appreciation nights, job fair). Enhanced program spaces i.e. craft room improvements with appreciated to Crayola, and new storage area.

Implemented BGCCAN Member engagement survey.

Goals 2019-20

Enhance the membership program. Enhance resources and engagement i.e. family nights, children's workshops. Improve communication methods i.e. social media.

Establish consistent signage in rural locations. Enhance use of technology. Foster “How Does Learning Happen” throughout all Children’s Services programs. Add additional PEAK Climbing opportunities during after school.

21

CUSTOMER SERVICES

Purpose/ Objectives

To ensure all customers receive the best possible service at every point of contact, continuously improve and exceed customer expectations. Place customer needs first and uphold the highest standards of integrity, honesty, professionalism and security to help customers with their needs. Work with families, and partners to offer accessible and barrier free services and support.

Outcomes

We will exceed customers expectations through positive, supportive interactions and feedback. We will provide a positive, helpful and friendly environment where customers feel welcomed, safe, engaged, and respected.

Achievements 2018-19

Increased online registrations, expanded onsite payment registration to Peterborough, enhanced training for the office and program staff, and office systems to meet CCEYA registration compliance. Continued to work with Active Net to enhance registration including online registration, facility bookings, and reporting.

Goals 2019-20

Develop a plan to archive records management to an electronic format, continue to enhance training, fundraising awareness, auditing of files, and help customers access seamlessly access other services both internally and externally.

22

VOLUNTEER SERVICES Purpose/ Objectives

To create the best possible volunteer experience possible, to enhance Club programs, services and Foundation initiates.

Outcomes

Volunteers will gain new skills, create positive relationships, impacts and outcomes that align with the BGCCAN Model for Success and strategic goals.

Achievements 2018-19

Enhanced training for staff, volunteer supervisor, and HR tracking tools.

Recognition of volunteers in the Foundation newsletter, events, and AGM (Volunteer and Youth of the Year). Increased placement students, and guest speakers/ presented. Expanded awareness of the Club and the volunteer program through speaker engagement opportunities and partner open houses i.e. SSFC.

Goals 2019-20

Strengthen volunteer recruitment and retention strategies. Develop training and engagement opportunities for staff and volunteers. Utilize the Canadian Code for Volunteer Involvement, Values, Guiding Principles and Standards of Practice from Volunteer Canada to evaluate volunteer services and develop a plan to support improvement. Enhance communication related to volunteers i.e. website, social media. Coordinate network opportunities with other BGC’s and local partners to share best practices, knowledge sharing and innovative strategies to collaborate.

23

COMMUNITY SERVICES Sports and Recreation / Casual Rentals / PEAK Climbing Facility

Purpose/ Objectives

To offer opportunities to develop movement and sport specific skills to enable participants to have the confidence to be active for life.

Outcomes

Children, youth and adults will have an opportunity to• be physically active in a variety of sports and programs; • learn sports skills in a variety of sports; • socialize and make friends.

Children and youth are safe, welcomed, accepted, valued, enjoy exploring new opportunities, and build relevant skills.

Achievements 2018-19

Expanded Outdoor Soccer to Omemee and increased overall reach to new 690 participants. Partnered with Tim Horton’s to became a new sponsor for Outdoor Soccer. Increased Beach Volleyball League from 8 teams to 17 teams. Added Youth and Adult 3x3 Outdoor Basketball leagues, new Indoor Adult Basketball league – 40 players in season 1, and a new Adult Drop-in Ball Hockey with 10-15 players per week.

Goals 2019-20

Continue to implement improvement strategies gathered in a variety of ways including feedback surveys. Continue to create new revenue to support Core Service programs i.e. Adult programs. Expand recreation programs, ways to be more effective and efficient with facility bookings, engagement and awareness strategies.

24

COMMUNITY SERVICES Authorized Recreation Camps, PA Day in the CKL and Peterborough Area and After School Programs in the Peterborough Area.

Purpose/ Objectives

To provide programs that are strengths-based, inclusive, culturally responsive and respond to the needs and interests of all participants. Programs contribute to the overall healthy development, safety and wellbeing of participants.

Outcomes

We will increased enrollment and expand service to the Peterborough Area.

Children and youth are safe, welcomed, accepted, valued, enjoy exploring new opportunities, and build relevant skills. Community, families and children are engaged and feel ownership to the program.

Achievements 2018-19

Expansion of specialty camps, trips and partnerships. Establishment of new services in the Peterborough Area and enhanced communication strategies i.e. social media. Expanded partnerships and collaborations in the Peterborough Areas and CKL.

Goals 2019-20

Strategically grow into the Peterborough Area including a summer camp in the for 2019. Increase specialized programming, resources and partnerships.

Develop a sustainable community development plan and resources to support growth to Peterborough. Establish a stronger presence in high priority neighborhoods.

25

YOUTH SERVICES Objective

To engage youth in a safe and caring environment that fosters positive relationships, and provides opportunity to accomplish personal, educational, and vocational goals. To help young people gain greater control over their health by supporting their mental, physical and social well-being.

Outcomes

Youth will feel welcomed, valued and accepted. Youth will develop long-term healthy relationships with peers and caring adults. Youth will develop skills and confidence relevant to their daily lives, academics and future employment. Youth will be healthy, active and invested in their personal wellbeing. Youth will be more connected to their communities and engaged in society in a meaningful way. Community, families and youth are engaged and feel ownership to the program.

Achievements 2018-19

Programs engaged youth in developing new skills i.e. BGCCAN Career Launch, Cake Decorating, CATCH and increased youth leadership opportunities i.e. Leadership For Life (BGCCAN Get BUSY, Torch, Keystone, Leaders in Training), and youth engagement on committees and events. Youth outreach and support included BGCCAN Project Backpack, RBC Raise the Grade and Flex Your Head.

Goals 2019-20

Increase partnerships with the goal of providing a Youth Hub of services and enhance engagement, evaluation and communication strategies. Engage youth and families to be ambassadors for key issues and support decision-making. Have a greater impact on Indigenous and marginalized youth. Develop strategies to enhance the retention of 26 middle year members (10-14).

SUPPORT SERVICES REACH, INFANT AND CHILD DEVELOPMENT, YOUTH JUSTICE COMMITTEE PROGRAM, COMMUNITY OUTREACH, ENHANCED SUPPORTS AND ADVENTURE QUEST

Purpose/ Objectives

To provide effective mental health supports, prevention and early intervention services that are accessible, responsive, strength-based and meet individual needs.

Work collaboratively to provide the best possible seamless service supports at the right time.

Outcomes

Services will increase the resiliency of youth, based on best practices and reduce the adverse impact of stigma associated with mental health concerns and special needs.

Services will meet individual and families needs. Children and youth are safe, welcomed, accepted, valued, enjoy exploring new opportunities, and build relevant skills. Community, families and children are engaged and feel ownership to the program.

Achievements 2018-19

Increased supports and services to young people and families. Decreased wait-lists for the Infant and Child Development Program and Enhanced Staffing Program.

Improved processes, tools, policies and new innovative collaborative initiatives both internally and externally. Continue to enhance our partnership with Chimo Youth and Family Services at the Clubs' Lindsay Hub site.

Goals 2019-20

Support children, youth, and families to self -advocate. Achieve success with the upcoming Canadian Centre for Accreditation. Secure investments/partnerships to improve priority issues for children, youth, and families. Advocate for key local issues facing child, youth, and families. Offer seamless access to services and supports to 27 young people during life-stage transitions.

TRAINING AND DEVELOPMENT Purpose/ Objectives

To maintain a work environment that fosters personal and professional growth and development, and ensure the safety, well-being and healthy development of all children in programming based on best practices.

Expected

We will enhance internal/external training opportunities that align with the Club and community planning goals. Employees will be qualified to perform job requirements, meet the needs and interests of participants, and support short term and long term positive outcomes i.e. BGCCAN Model for Success.

Achievements 2018-19

A target of 25% of programs are evaluated using the HIGH FIVE Quest 2 evaluation tool. Evaluators review their observations with staff to reinforce trainings and enhance development of staff through discussion and brainstorming.

Professional development continues to align with performance plan and the strategic plan. Internal and external training partnerships continue to expand i.e.

BGCCAN trauma informed sports program training, diversity training.

Goals 2019-20

Build capacity and skills for effective advocacy. Continue to invest in recognition, and professional development. Increase online training opportunities, share our expertise and provide leadership in healthy child and youth development and programming. Continue to seek out new training opportunities to collaborate with partnerships. Enhance the training plan, tools, resources and training matrix.

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TOGETHER WE WILL Strong Kids • • • • • • •

Support best starts through integrated early learning, school age, youth and family programs.

Ensure young people of all ages, backgrounds, abilities and identities feel a sense of belonging, are able to participate fully, welcomed, have their voices heard and opportunities to grow.

Enhance using the BGCCAN Model for Success and evaluation tools to support outcomes measurement.

Invest resources in the Core services.

Meet or exceed quality assurance requirements, i.e. CCEYA, HIGH FIVE, and BGCCAN Operating Standards.

Increase accessibility and equity of services.

Children, youth and their families will be at the centre of all of our discussions and decision-making.

Strong Together • • • • •

Build capacity to support/enhance partnerships (win/win approach).

Establish meaningful MOU’s and emphasize collaboration for maximum impact.

Strategically support local, regional planning tables/ committees that positively impact children, youth, and families.

Make programs, services and opportunities available to everyone.

Enhance internal awareness, advocacy and opportunities to expand organization resources.

Strong Voice • •

Enhance our communications plan to align with operational priorities.

Ensuring governments understand the value of the Club.

Strong Clubs • • • •

Implement a recruitment and retention plan.

Develop a strategic plan for the Foundation to expand to the Peterborough Area.

Create a plan to support the effective investment in long and short-term operational and capital resources.

29 Implement a plan to enhance current and procure new funding opportunities.

A GOOD PLACE TO BE