THESTANDARD Summer Edition 2017
Inside this issue 2 Dear members of BICSc 2 Hello from the Verification Team 3 The Cleaning Show 2017
8 Rapid growth for BBS Associate Provider, CIM Associates Ltd 9 New training courses announced for 2017
4 2017 BICSc Roadshow tour update
Member News
5 Speakers announced: The BICSc Annual Awards, Education Programme and Exhibition 2017
10 Enhanced member directory goes live
6 Feature article: Don’t let the bedbugs bite this summer
12 1st CCS Group celebrates 20 years of service with BICSc Corporate Member banners
7 Leicester Hospital: BBS Associate Provider secures contract
11 Corporate Member survey update
BICSC
THE BRITISH INSTITUTE OF CLEANING SCIENCE
Dear members of BICSc Welcome to the summer edition of The Standard How is it half of the year has gone already? If the last few months have flown by for you then you’re not alone. We have been incredibly busy here at BICSc launching new training courses, attending the Cleaning Show, running our first few Roadshows, judging entries for The BICSc Annual Awards and there’s much more to come. In this issue, you will find updates on everything we’ve been working on so far this year, including some feature articles and news from our Associate Providers. If you would like to share any of your stories with us to publish in future copies of The Standard, please send them to marketing@bics.org.uk
We hope you enjoy this issue The British Institute of Cleaning Science
Hello from the verification team… It was a pleasure to see so many of you at the Cleaning Show in London earlier this year and what a fabulous time we had. Whilst I was there I took the opportunity to look around and was amazed to see so many new innovations, materials and consumables that are set to raise the profile of the cleaning industry. In May, we had the chance to support the Scotland Works exhibition in Glasgow at the newly included ‘cleaning show’. It has all the ingredients of being a show stopper in the future. We also recently showed our support at the BACHE conference in Belfast. It is important that we continue to support events such as these, where we have the additional opportunity of speaking to all our members and clients, as well as keeping up to date with the latest innovations. The word ‘robotics’ can alarm the best of us however we must embrace new technology as it enters our industry as it has many benefits for our cleaning operatives. As most of you are aware CPSS Version 3.0 is nearing completion and we look forward to its launch later this year. The Verification Team as always, are available to contact should you require support in-between your annual audits. We look forward to seeing you at our BICSc Roadshows and The BICSc Annual Awards, Education Programme and Exhibition in September. Maureen Kelso Head of Standards & Verification
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The Cleaning Show 2017
More than 5,500 cleaning and hygiene professionals passed through the doors of the Cleaning Show at London’s ExCeL earlier this year, making it the most successful show yet. One of the main highlights was the free-to attend seminar programme which attracted over 1,000 visitors who gained expert advice on health and safety, growing your business and an insight into the future and the new frontier of robotics. On day one BICSc Council Member Lorraine Larman, who is also the Chairman of the Apprenticeship Trailblazers group delivered an insightful presentation on what the training levy will mean to businesses - and how will it benefit the cleaning industry. You may remember in our last issue we spoke about BICSc involvement in developing a new employer-led apprenticeship standard for cleaning hygiene operatives, which Lorraine spoke about in more detail during this session. The Cleaning Show was a great success for BICSc, providing the opportunity to meet BICSc Members and clients, as well as a wide range of new faces from across the industry. Paul Thornton, Sales Executive said “We had an excellent time at the show. It is clear that the cleaning industry is progressing quickly and as a result we are Left: Maureen Kelso, Head of Standards & Verification, Right: Paul seeing a trend in clients seeking Thornton, Sales Executive accredited training to improve their productivity and quality of cleaning services to keep up with customer demand.” The next Cleaning Show will take place in Manchester on 11-12 April 2018 at Event City. We hope to see many of you there.
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2017 BICSc Roadshow tour update
The 2017 BICSc Roadshow tour is now well underway. The first event took place in April at the impressive Mansion House in Doncaster, and was recently followed in June by the Roadshow at Murrayshall House Hotel in Perth. Both events were a success and we were impressed with the amount of positive feedback we received from many of those who joined us. John Davie (MBICSc) who attended our Perth Roadshow commented “The presentations were delivered brilliantly by a range of talented experts. It was a truly great day with a dedicated team of professionals across the board. We will definitely be attending more BICSc events in the future.” The Roadshows provide BICSc members and cleaning professionals with the opportunity to network, share best practice and learn about the latest trends and insights from the cleaning industry. Joanna Begg, Customer Support Manager at BICSc who organised the events said “This year we have increased the educational content at our Roadshows as well as providing further networking opportunities which we hope will help our attendees take away even more from the events. We are looking forward to our next three Roadshows and hope to see many more of our members and clients there.” Our next Roadshow will be taking place in Cardiff University on 13 July. Each event covers different presentation topics so there is something new to learn from attending each one. If you are interested in attending, or would like to join us at one of our other locations visit the BICSc website to book your tickets.
2017 Roadshow dates 13 July Cardiff University, Cardiff
25 October Dunchurch Park Hotel, Rugby
21 November Tullyglass House Hotel, Ballymena, near Belfast
Book your tickets at: www.bics.org.uk/events/roadshows 4
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Speakers announced: The BICSc Annual Awards, Education Programme and Exhibition 2017 The BICSc Annual Awards returns this year on 14 September 2017 at a brandnew location in Northamptonshire. For the second time, the event will include a daytime line-up of industry presentations as well as an exhibition and networking lunch which is free to attend for all awards attendees as well as those who wish to join us just for the day.
Education Programme and Exhibition opens 11.30 – 15.30 Speakers A Ramble through Cleaning Science History (remembering gadgets and gizmos) Dr Eric Michael Brown, BICSc Fourth Industrial Revolution – What Does It Mean? Dr Sally Messenger, BICSc Risk Assessment the Mystique Explained Ian Meredith, CIM Associates Ltd The latest from BICSc Tracy Rinaldi, BICSc Everything you need to know about CPSS 3.0 Denise Hanson, BICSc The cost of slips, trips and falls in healthcare Paul Thornton, BICSc Compliance workshop: latest update on HR and Employment Law and what it means for you Citation HR & Employment Law
Exhibitors Citation Rubbermaid Vileda Sealed Air Diversey Care
Pearroc CIM Associates Ltd Darwin Clayton Brighter Environment
Visit our awards website for more details and to book your tickets awards.bics.org.uk www.bics.org.uk
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Feature article: Don’t let the bedbugs bite this summer
If you’re going travelling this summer, make sure your holiday souvenirs aren’t the only thing you’re bringing back home with you. It may come as a surprise, but bedbug prevalence is on the rise, and hotel rooms are amongst their favourite hangouts. A 2015 Bugs Without Borders study found that bedbug treatments are significantly higher than they were 15 years ago, and New York City hotels alone saw a 44 percent increase in infestations for January 2016 compared to 2015 (and that even included five-star hotels). So, what can you do to prevent a bedbug infestation coming back home with you? To minimise your risk of picking up these unwelcome visitors, experts say you should never set your luggage on a hotel bed or floor. Bedbugs can easily hitch a ride on your luggage and clothes without being noticed so it is best to avoid the risk of contamination if you can. When unpacking, it is best to use luggage racks to hold your luggage and when returning home, unpack directly into a washing machine and inspect your luggage carefully before allowing it near your bedroom. “Bedbugs are least likely to be found in the bathroom,” says Missy Henriksen, vice president of public affairs for the National Pest Management Association. “They don’t like the tile floors, and there aren’t as many hiding places.” When you arrive at your hotel room, it is a good idea to put your luggage in the shower or bathtub while you inspect the room for any signs of an infestation. Check under the bed sheets, all the way around and under the mattress as well as behind the headboard. If you see any suspicious signs, alert the hotel staff immediately. But what do you do if are the hotel staff? If you’re involved in cleaning hotels, then these statistics will probably alarm you, but there are plenty of things you can do to help prevent a bedbug infestation taking over your hotel. Although bedbugs have not been directly linked to poor cleanliness, maintaining good levels of hygiene has been found to reduce the instances and level of infestation. Poor housekeeping can make it harder to identify bedbugs before they get out of control. The NHS advises; “Keep bedrooms tidy and remove clutter, especially from the floor and under the bed, this will reduce the amount of places for bedbugs to hide in.” It is also a good idea to regularly vacuum and clean mattresses to remove any dead skin cells and dust which may attract these insects. The best thing you can do is make sure all your cleaning operatives are correctly trained in these procedures to reduce the chance of an infestation. To find out more about BICSc accredited cleaning training visit: www.bics.org.uk
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Healthcare Estates Conference. Exhibition. Dinner. Awards. 10-11 October 2017 Manchester Central
200+
Event Partner
Companies exhibit their latest products & services
40+
Hours of free-to-attend Exhibition theatre content
3,849 Official 2016 Total attendance
Exhibit at Healthcare Estates 2017 and Help Combat HCAI’s in the NHS NEW for 2017: FM Theatre & FM Zone
Exhibition stands start from £1,540 + VAT. Visit www.healthcare-estates.com.
Meet specifiers and decision makers responsible for controlling NHS cleaning and facilities budgets. To book a stand and to view the floor plan email georgenahacker@stepex.com or call 01892 518877. Principal Media Partner health estate journal
Event Sponsor
Supporters
IHEEM
JOURNAL OF THE INSTITUTE OF HEALTHCARE
ENGINEERING AND ESTATE MANAGEMENT
Leicester Hospital: BBS Associate Provider secures contract A transformation team from Environmental Excellence Training and Development Ltd (BBS Associate Provider) was called in to help prepare the country’s newest NHS Emergency Department for opening. The team spent two weeks carrying out a clinical clean prior to the April opening of the £48m new build at Leicester Royal Infirmary. Environmental Excellence’s executive director Delia Cannings said the BICSc model of training was instrumental in enabling her 10-strong team to successfully complete the demanding and ever-changing challenge. “The BICSc model equipped them to not only do a great job at Leicester, but also to build an excellent relationship with the in-house team and share best practice,” she said. “They were empowered to respond to priorities as they arose, due to an understanding of the principles, processes and practices required to achieve a superb quality, compliant finish.” Environmental Excellence, based near Birmingham, is a solutions provider which, alongside offering training, development and audit work, provides specialist cleaning services including clinical, theatre, deep cleaning and floor restoration. The opening of Leicester’s new Emergency Department marks the first stage in a five-year, £320 million strategic plan. It serves a population of 1.3 million and is one of the busiest in the country.
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Rapid growth for BBS Associate Provider, CIM Associates Ltd CIM Associates Ltd, a BBS Associate Provider is expanding into new premises following a period of rapid growth. The company, based in Loughborough was founded by Managing Director Ian Meredith in his Derby home in 2002. The significant business growth has allowed the company to more than double its workforce with the management team forecasting further growth throughout 2017. Ian said “We specialise in all areas of health and safety and HR – both consultancy and training. Demand for our services for both of these areas across the UK has been phenomenal. “We have also seen major growth in our training services and in particular for The British Institute of Cleaning Science (BICSc). We have been working with the Institute for Ian Meredith, Managing Director, CIM Associates Ltd several years and in May this year, we were delighted to be appointed as one of only three training providers for the Institute in the UK and one of four globally. “We have built an excellent reputation with businesses across the UK and Ireland for our health and safety and HR services and are now driving further growth with our training centre,” explains Ian who has more than 30 years’ industry experience. Previously working as Regional Health and Safety Manager and UK and Overseas Compliance Manager. We deliver numerous training courses from our current training centre which has been accredited by BICSc and, our expansion will allow us to set up even more training rooms for real life scenarios such as a bedroom, hospital room and a washroom. General training and meeting rooms will also be available for businesses to hire.” To find out more about CIM Associates UK Ltd visit https://www.bics.org.uk/training/training-providers/cim-associates/
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New training courses announced for 2017 BICSc have been busy developing new training courses and workshops for 2017. You can find a summary below of all our new courses which are now available to book onto.
Car Valeting (CV) The course is ideal for anyone who is responsible for the cleaning of cars whether it be personal, fleet or forecourt. l
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The training covers health and safety, best practice cleaning and takes in to account different environments that car valeting may take place in such as workshops or external areas.
The course is practical and must take place on a client’s site where specific equipment will be required to carry out the training. l
Price: £1300 (plus VAT) for a group of four candidates
On Premises Laundry (OPL) OPL training is perfect for operatives who deal with the collection and laundering of items whether it be within a hotel, care home or hospital. l
The course covers infection control, health and safety through to best practice techniques and would be relevant for any premises with laundering facilities. l
The training must take place at a client’s site with specific equipment available. l
Price: £1300 (plus VAT) for a group of four candidates
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Train the Trainer The two-day Train the Trainer workshop provides candidates with the skills to become effective workplace trainers no matter what industry they operate in. l
The course is not specific for the cleaning industry allowing companies to train staff members from other functions, however content can be tailored for specific sectors. l
The course covers learning theories and how to build effective learning materials. The final assessment involves the planning and delivering of a training session. l
The training can be delivered at the BBS Training Centre or on a clients’ site. l
The BBS Training Centre is holding a Train the Trainer course on 10-11 August 2017. Visit the BICSc website to book your space. l
Trial price: £325 (plus VAT) per candidate
Health and Safety Workshop The half-day Health and Safety Workshop covers a range of health and safety aspects including risk assessments, COSHH and safe systems of work. l
The course is ideal for anyone who deals with health and safety at work or would like to increase their understanding. l
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The BBS Training Centre is holding the following open days throughout 2017; 9 August, 11 October and 13 December. You can book onto the course through the BICSc website at www.bics.org.uk/events. Alternatively, training can be delivered at a client’s site.
Price £82 (plus VAT) per candidate - special rates for larger groups may apply
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Member News Enhanced member directory goes live The new enhanced member search directory is live on the BICSc website. You can now search for details of Individual and Corporate Members with improved search options to help you find the members you need. The additional search options include the ability to search for Corporate Members by the sector the operate in such as retail, healthcare etc. and the cleaning services they offer such as biohazard decontamination or window cleaning. You can also now search for Individual Members by member grade and country. In addition to the main directory we have added an A-Z list of all training centres (ATO/ATE) who aren’t Corporate Members. This is available on the training section of the website. Further developments are planned on this across the year. You can use the new search directory at member-search.bics.org.uk
Corporate Member survey update Thank you to everyone who completed our Corporate Member survey earlier in the year. We appreciate the time all of you took to give us your feedback. In total, we received 104 responses. Here are some of the main outcomes from the survey: l
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You said you wanted more communication from us so we will be introducing a quarterly Corporate Member email newsletter, with exclusive content, member benefits, offers, news and any useful industry information. You told us exclusive offers and discounts were important to you so we have introduced special rates on our training courses through our new Training and Technical Support bundle packages as well as on some of our shop products on the BICSc website. You can find out more about this on the BICSc website. You wanted to be able to enter the BICSc Annual Awards however there currently isn’t enough choice for Corporate Members who aren’t training centres to enter, so we will be introducing a new award category for the BICSc Annual Awards 2018 There were many other ideas and suggestions which we will be exploring and updating you on over the next few months.
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1st CCS Group celebrates 20 years of service with BICSc Corporate Member banners
1st CCS Group, have been delivering cleaning services at St Andrews Links for the last 20 years, working closely with the structured management they undertake the delivery of daily routine cleaning duties along with reactive, planned maintenance and world class events. To celebrate their 20 years of service the group were presented with two BICSc Corporate Member banners on the St Andrews Links golf course. Throughout the years, 1st CCS have faced tremendous challenges, particularly when the Home of Golf holds the Open Championships and other worldwide events. John Davie (MBICSc), Managing Director, CCS Contract Cleaning Services Ltd. said “The high level of footfall during events has a direct impact on surfaces, which our cleaning operatives must adapt to. With extremes of footfall I believe ‘the safe way is the best way’. Professional cleaning and hygiene operations should work hand in hand with approved health and safety practices.” In today’s environment and with the mass of people attending large scale events such as the Open Championships, hygiene protection is a major factor in the control of any contagious diseases.”
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New Training Centres
May
March
Kent Hospitality Housekeeping University of Kent (UK) HM YOI Brinsford (UK) Calber Facilities Management (UK) University of Gloucestershire (UK)
April
ABM Cabot Circus (UK) Tanzifco Company W.L.L (International)
New Corporate Members March
Enterprise Services Group Ltd T/A Enterprise Cleaning Services M.P. Enterprises & Associates Ltd National Catering Services & Foodstuff LLC PNJ Cleaners Ltd Environmental Air Quality Services Ltd AP Security (APS) Ltd Castium Limited BNS Allied Limited HCD Cleaning Ltd
April
CCS Contract Cleaning Services Limited Rylands Associates Ltd Everest Cleaning Limited
May
HMS Commercial Services Hi-Tech Security Services G.O.N Cleaning Services Ltd
WM Housing (UK) University of Huddersfield (UK) Servest Retail (UK) MOD Gibraltar (International)
June
ScotRail (UK) Engie Services Ltd (UK) National Catering Services & Foodstuff LLC (International) Jennychem Industrial Chemicals Thames Valley Cleaning Limited Force One Security (UK) Ltd Top Down Cleaning Services Chucks Away Limited Readycor Ltd Laniwyn Services Ltd Nu-Look Ltd Portclean Services Solutions Limited PCV & KENTONVALE SERVICES UK LTD
June
Officlean Limited Bespoke Commercial Cleaning Precision Industrial Services Limited CICS Meggaclean Ltd Serco Ltd Sparkling Clean Solutions Ltd MANSA Cleaning Services Office Relocation Services Limited Parkinson Builders and Contractors Limited Eden Professional Cleaning Services
Keep up to date with the latest news and offers from BICSc Did you know you can keep up to date with the latest news, updates and offers from BICSc on our website and by following us on social media? For the latest news visit www.bics.org.uk
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If you have any news stories that you wouldlike to share with us on our website on social media or even to feature in the next edition of The Standard please send your stories to: marketing@bics.org.uk