Standard issue final2 by The British Institute of Cleaning Science

Reaching over

ISSUE 3 | 2014

10,000 members

BICSC

THE BRITISH INSTITUTE OF CLEANING SCIENCE

THE STANDARD

We dedicate this issue to the sponsors of the BICSc Annual Awards Dinner 2014

THANK YOU for supporti

ng BICSc st andards,wit hout your help th e BICSc Ann ual Awards would not be possible!

Our Golf, G

Headline s

ponsor

old & Silve

r Sponsors

We look forw ard to dedica ting the even and corpor ing to all of ate organisa the cleaning tions that m operatives ake this wor ld a clean an d safe enviro nment.

INSIDE THIS ISSUE: 2 Meet our BICSc Annual Awards Finalists!

6 Welcome our NEW Approved Accredited Training Providers

3 Deliaâ&#x20AC;&#x2122;s top tips for a summertime clean up

7 Manchester Metropolitan University

4 CPSS 2.0 is here!

11 Rubbermaid introduce new benefit for BICSc members

Sanctuary Maintenance, Our sponsors views, PBICSc & CBICSc offer, LBICSc Cards, CIMS, Regional events and much, much more!

Dear Members of BICSc, Hello and welcome to your third edition of ‘The Standard’ magazine for 2014!

If you are a member and would like to share useful information with fellow BICSc members via this publication, please email marketing@bics.org.uk.

Many Thanks

The Standard is produced to keep our members informed with the activities of the

The British Institute of Cleaning Science

British Institute of Cleaning Science (BICSc). The content includes news updates, projects, networking opportunities and other information that is useful for BICSc members.

BICSC

THE BRITISH INSTITUTE OF CLEANING SCIENCE

BICSc Annual Awards Update Meet the BICSc Annual Awards Finalists The BICSc Awards

Finalists

Submitted by:

The Assessor of the Year Award

Finalist

Jackie Moreland

The University Hospitals of Morecambe Bay NHS Foundation Trust

Finalist

Denise Baldwin

Turner Facilities Management Ltd

Finalist

Wendy Hargreaves

VINCI Facilities

Finalist

HMP Cardiff

Finalist

HMP Low Moss

Finalist

HMP Wakefield

The Accredited Training Organisation of the Year Award

Finalist

Aramark

Finalist

Clean Event Group

Finalist

Sandwell MBC

Finalist

The University Hospitals of Morecambe Bay NHS Foundation Trust

The Accredited Training Establishment of the Year Award

The Client Commitment to Training Award

Finalist

London School of Economics

Finalist

Fountain House

VINCI Facilities

The BICSc International Award

Finalist

Amwaj

Finalist

Emrill

Finalist

Tanzifco

The Student of the Year Award

Finalist

Sirfraze Ahmed

Environmental Excellence Education

Finalist

Karami Naniwono

Resource UK ltd

Finalist

Mark Pike

Sandwell MBC

The Institutes other Awards

The Dooreen Hayes Award

Confirmed on the night

The Ayres Regional Award

Confirmed on the night

The Eric Hill Medal

Confirmed on the night

THE CIMS Award

Confirmed on the night

The Sholom Gordon Award

Confirmed on the night

The BICSc Annual Golf Day

Best Golf Team

Confirmed on the night

Best Golf Individual

Confirmed on the night

The Hot Potato

Confirmed on the night

ARE YOU READY FOR YOUR SUMMER TIME CLEAN UP?

Cleaning can promote wellbeing, instil renewed focus, supply gentle exercise and may even reduce stress levels…. So let’s do it!

DELIA’S TOP

Go for that summer time clean treat, start the psychological process of cleansing the home by removing the clutter, get behind, get underneath, on top of resurface and not forgetting fixtures and fittings. Its great to restore the balance in your home whilst taking advantages of the therapeutic advantages of a thorough clean…

TO ASSIST W

TIPS

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Play your fa vourite mus ic and wear Ventilate the non restrict area. ive clothing

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st entrapmen t. Select micro fiber cloths, th es e are products accordingly for cleansin and dispose g. Read the of spent solu instructions tions safely. , dilute Lower the w ater level in the toilet with time, give th the toilet br e very botto ush, apply pr m of the pan lines. Flush, oduct and no a good clean push and br te the contac and at the sa ush. t me time rem ove water Brighten up your window s and glass known to de panels by ad ter the winge dling a spla d variety en sh of vinega tering. r to the water also when moppi ng, cut in at th the skirting e ed ge s to re boards. duce the po tential for so il to become impacted on Fold cleaning cloths in us e as oppose cleaning side d to screwin s and reduce g then up in redistributio a ball, this w n of grime as ill enable se well as fully veral utilising the cloth. Avoid overus e of perfum ed sprays to furniture, fix freshen the tures and fit air as these tings, which may leave de will attract fu posits on rther soiling . Avoid using bleach as a cl eaning agen use may resu t. Contrary to lt in damage belief it does to surfaces. not clean an d prolonged Descale the kettle , iron and shower plus other ite ms affected by lime scal e. Be safe, prot ect hands as appropriate. Enjoy your summ er time clean.

Follow the steps to taking positive actions see right.

Delia

E – LEARNING INFECTION CONTROL LEVEL 2 WINNER ANNOUNCED! Following on from the competition included in the last edition of the standard magazine, we are pleased to announce that the winner, receiving free access to the online training area is…

Adeniran Adewoye!

WO N

Congratulations on winning the competition, you will be granted complimentary access to the online training area. For more information on our e-learner courses please contact info@bics.org.uk or call +44 (0) 1604 678 710.

NEW LBICSC CARDS FOR LICENCED ASSESSORS Following on from the introduction of the LBICSc grade (the new grade for Licenced Assessors). BICSc will be providing Assessors with LBICSc cards reflecting their assessor status. Cards will be provided upon Assessor Licence issue or renewal.

IMPORTANT NOTICE: The release of the recently updated Cleaning Professional’s Skills Suite (CPSS) is here…And its name? CPSS 2.0

Within the mandatory section we have also introduced a recommended unit, which may be used as an alternative to renewing the Licence to Practice on expiry after the three-year period or can be used as a unit in its own right. It’s a simple but effective way of renewing the licence. In the previous version of CPSS, once the candidate had successfully completed their Licence to Practice they would then choose from the core skills, which allowed them access to 25 skills. However this is where we have introduced the main changes to the Skills Suite. Following the Mandatory Units we

BICSc are proud to announce the latest update to the internationally recognised qualification has now been

have now broken the skills down into a further three descriptive sections. The units are as follows:

released, The BICSc Cleaning Professional’s Skills Suite (CPSS 2.0). Certain skills from the original CPSS have been removed completely whilst other new skills that are now a requirement within the industry have been included.

Base Units These are tasks that the cleaning operative would carry out on a daily basis with a total of 13 units to choose from.

BICSc Head of Education and Standards Maureen Kelso commented on the update: "CPSS 2.0 has been written taking into account practices in the cleaning industry that have changed overtime reflecting both the cleaning skill and the cleaning operative. The changes are based

Additional Units These are tasks that may be performed frequently with a total of 13 units to choose from.

on health and safety and best practice which are reflected in how we should be carrying out the skills with the welfare and safety of the cleaning operative and others being the main concern as well as the preservation of assets.”

Specialist Units The Specialist Units are for occasional use and have been segregated. This includes skills such as graffiti removal, strip

What does this mean for Assessors?

dry and re-apply emulsion polish. These skills will be available

BICSc Licenced Assessors (LBICSc) will be able to switch over to

such as these require prior knowledge and experience from

CPSS 2.0 upon their annual audit visit free of charge. The

to anyone who complies with the Rules of Combination. Skills other sections before cleaning operatives can undertake them.

contents of their Assessment Kit will be replaced and a full briefing of the changes will be communicated to the Assessment Team by a BICSc Verifier. This will ensure that the Assessor can deliver future assessments to be compliant with CPSS 2.0. There is a CPSS 2.0 feedback form available online for Assessors to leave their feedback. Be it good, bad or indifferent we want to hear from you! We greatly appreciate and value our customer’s comments and we will use this to incorporate the needs of the cleaning industry into our qualifications when we review CPSS 2.0 in three years time.

Changes to the Skills Suite. CPSS 2.0 has been designed in the following ways:

The Licence to Practice Qualification This section is Mandatory and no candidate can commence on any of the subsequent skills within the following sections without successfully completing their Licence to Practice assessment. Cleaning Operatives will receive their Licence to Practice card upon completion of the assessment (typically completed in one day).

OFFICE STAFF AT BICSc HQ GAIN LICENCE TO PRACTICE (PBICSc) QUALIFICATIONS BICSc staff have recently undergone training at Environmental Excellence Education, Birmingham and have now successfully completed their Licence to Practice Qualifications.

James Marston Environmental Excellence Education

Justin Calver

Linda Moran

Chief Operating Officer of BBS

BBS Senior Sales Co-Ordinator

Sarah Matthews BBS Commercial Manager

“The training was entertaining as well as being educational. The venue is purpose built and offers an opportunity to train in

Delia Cannings Environmental Excellence Education

a comfortable and well thought out

Jo Begg

facility.”

Senior Customer Services Administrator

“Thank you to Environmental Excellence Education for such an engaging couple of days. The team made us all feel very welcome and it was a pleasure being a part of

Linda Moran Senior Sales Coordinator at BBS

the BICSc training experience from the other side. We all really enjoyed the course and the fresh approach towards training (style as

”

well as substance is so important!). Overall a wonderful set up, very professionally run and delivered by a friendly, knowledgeable and enthusiastic team.”

Daniella Paolozzi – Marketing Co-ordinator at BICSc

”

Daniella Paolozzi Marketing Co-ordinator at BICSc

We are now offering FREE BICSc Corporate membership for delivering your own Accredited & Certified BICSc training to your staff.

+ +

This latest offer from BICSc entitles new Accredited Training Organisations (ATO’s) to FREE BICSc membership for one year. BICSc corporate membership provides a wealth of organisational and individual benefits including the use of BICSc logo on websites, vehicles, stationary and social media sites. For more information please visit www.bics.org.uk.

This offer is open to UK and International ATO’s that successfully complete BICSc training and pass their verification visit and audit.

Please note that this offer is open to organisations training 4 assessors. If only 2-3 assessors are trained a 50% discount will be granted. BICSc T & C’s will apply.

INTRODUCING OUR NEW APPROVED ACCREDITED TRAINING PROVIDERS… Now you can carry out BICSc training at the following establishments:

Premiere Products Oakley Gardens, Bouncers Lane, Cheltenham, Gloucestershire, GL52 5JD

Rose Hygiene Fen Farm, Washbrook, Ipswich, Suffolk, IP8 3HE

Premiere reached its 90th anniversary as a registered business

Over the past 20 years Rose Hygiene has made a commitment to

in 2014 and given that we have directly employed a training team

supplying high quality hygiene products which are backed up by

for 50% of that time, by far and away leading the field as

a comprehensive range of Training and Education programmes

compared to the majority of our competitors, it's easy to see that

including: COSHH Awareness, Health & Safety, Infection Control

training and education are at the very heart of what we do best.

and Food Hygiene Awareness Courses. Rose Hygiene is one of

We believe that our new relationship with BBS and a return to

very few organisations within the industry accredited by the

delivery of BICSc Cleaning Professional’s Skills Suite training

CIEH as a Level 2 Food Safety in Catering Training Centre.

solidifies our offering, ensuring as broad a choice as we think any cleaning service provider could want.

Key to this continued success is our understanding of the need to provide the very best training programmes to new and

We have also invested significantly in the Premiere Cleaning

existing clients. Rose Hygiene is proud to offer accredited BICSs

Academy and are rightly proud of its ability to facilitate the

Training as part of its services which will further educate and

delivery of a massive variety of practical cleaning skills training

help raise hygiene standards in Care Homes, Schools, Hotels,

from simple damp wiping through to ride-on scrubber dryer

Restaurants and Leisure facilities across the country.

floor care. Having said this we’re more than happy to broaden our own horizons and travel to your location(s) to deliver skills

With the expertise of training providers, Mark Baker and Robert

training.

Hunt, who have over 39 years of combined industry experience, Rose Hygiene trainers have the professional skills to plan and

Like many of our peers, we are convinced, now more than ever

deliver effective training & education programmes. All training

before, of the absolute necessity for training and educational

is held either on-site or at a dedicated training facility. To find

opportunities which offer the chance for real development whilst

out more,

meeting the needs of the individual and their employer alike. Being a BBS Associate plays a significant part in our being able to assist in achieving this.

Meet your trainers Sarah Mcguinness

Meet your trainers Matthew Baines

Robert Hunt

Mark Baker

‘BEST PRACTICE AWARD’ PRESENTED TO MANCHESTER METROPOLITAN UNIVERSITY FOR THEIR CONSISTENT APPROACH TO CLEANING

The awards event at the annual British Association of Cleaning in Higher Education (BACHE) Conference 2014 held at Glasgow Caledonian University saw Manchester Metropolitan University’s facilities team win the ‘Best Practice Award’. The award recognised sweeping changes throughout the team which were introduced as part of a significant campus consolidation programme culminating in the opening of a new campus for the forthcoming academic year and seeing the rationalisation of seven campuses to two – one in Manchester and one in Cheshire.

Within the facilities teams, the consolidation programme was introduced to drive improvements in the following areas:

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strate a to demon s rd a d n ta f BICSc S ntation o ning a Impleme le c roach to p p a t n stic consiste for Dome fications li a u q l a ssion ed profe Recognis ts g centre Assistan Sc trainin IC B e s u o h of an inlopment The deve inability ntal susta e m n areas o ir Env cation in ate dupli in m li e y roles to d securit of all job nance an te in A review a m , leaning such as c ff to all sta niforms u w e n f ,a ision o working The prov stems of y s eloped, w v e e n d ing was ment the in w a le p tr e im s to of the ne -hou In order ectations aign of in p p x m e a e c l th a und substanti sions aro ach role. from ses ing for e in a tr ranging ls il ugh to sk roles thro

As a result of the implementation of new ways of working, MMU has now become an exemplar institution for others looking to introduce the BICSc standard in to their workplace – to date, colleagues from Manchester United, Keele University and NHS (Property Services) Manchester have visited to find out more about the standard in practice. A celebration event was held where the achievements of the facilities team were recognised by the Vice-Chancellor and Claire Twaites and Anthony Tyrrell with members of the All Saints Central Facilities team

senior managers across the University plus representatives from BACHE and BICSc. Facilities team members including the Team Leaders and Domestic Assistants who were the ‘Workplace Champions’ in the first round of BICSc

A key part of the training for domestic teams was the implementation of BICSc, which began with the training of a

implementation were invited along to afternoon tea to celebrate their great achievement.

team of in-house assessors to roll out and assess the training programme to over 200 domestic assistants across all sites. It was decided to use a pilot group to take the qualification forward, rather than rolling out a new way of working en masse. Workplace champions were approached for their willingness to learn and ability to embrace change. The pilot group attended an introductory session which included presentations from the departmental training manager and the Assessor themselves to outline the benefits of the training, from a systems improvement viewpoint and also for their own personal development. In order to establish best practice from the outset, the Assessor developed a plan to ensure they had suitable training facilities including sluice rooms and identified training areas that would cause minimum disruption to building users. The assessors also planned their approach to the units to be undertaken, scheduling them to enable a logical assessment schedule for

Director of Facilities Claire Twaites receiving the award from Anthony Tyrrell, Chair of BACHE.

their candidates. 7

LEADERS FROM THE CLEANING INDUSTRY COME TOGETHER

Darwin Clayton

TO CELEBRATE CLEANING STANDARDS!

“Recognising hard work and the successful results this can deliver, is important in continuing to help motivate and drive standards forward in the UK Cleaning sector.

The British Institute of Cleaning Science (BICSc) have received overwhelming support from cleaning industry for this year’s BICSc Annual Awards celebrations.

The BICSc Annual Awards recognise outstanding service, commitment, quality and education that will help deliver a sustainable industry for the future. “

We asked our sponsors what their views on The BICSc Annual Awards are and why it is so important to the cleaning industry

Ashley Hoadley – Director - Darwin Clayton

Vileda Professional

Bunzl Cleaning & Hygiene Supplies

“Vileda Professional have worked closely with BICSc for many years. We are extremely happy to be associated

“The awards are an important opportunity to publicly

with the Doreen Hayes Award for Excellence in Training

recognise and celebrate the achievements of both

within the Healthcare Sector. BICSc’ dedication and hard

individuals and organisations, which have made an

work to implementing standards within hospitals, clinics

outstanding contribution to the cleaning industry here in

and surgeries is invaluable in improving the quality of

the UK. These awards are unique, in that those who

Healthcare Provision.”

coordinate the awards and the nominees themselves

are representative of a broad cross-section of cleaning

Andrew Tufft – Commercial Director - FHP LP

operatives, training & cleaning organisations from the public and private sectors.” Mike Kenny - Managing Director – Bunzl CHS

ISSA

Rubbermaid Commercial Products

“ISSA is proud to be involved with BICSc and to jointly sponsor the CIMS Commitment to Excellence Award with BBS. Our commitment to help in changing the way

“For us, it is great to be part of an awards ceremony

the worldviews cleaning is greatly enhanced by the

that is celebrating the very best within the cleaning

work which BICSc undertakes in ensuring that

industry.”

standards of cleanliness are part of its portfolio to train

and certificate Cleaning Operatives in our industry.”

Paul Kelly – Commercial Director - RCP UKI

Keith Baker – Director of EMEA Services – ISSA

PWC & ISS

Metsä Tissue

“PwC & ISS were very proud to receive the 2013 BICSc

“Although we’ve attended many times, this is the first

Client Commitment to Training award. This is presented to

time Metsa Tissue has sponsored the BICSc Annual

BICSc clients that exhibit high levels of support for their

Awards Dinner with our Katrin brand. This sponsorship

contractors, therefore helping them to achieve excellence

reflects our belief in the importance of recognising the

in training. PwC and ISS received the accolade for working

industry as a whole, and also highlighting the significant

in partnership to provide an accredited Cleaning

part that training plays in enhancing performance and

Professionals Skills Suite (CPSS) training centre at PwC’s

adding tremendous value to the way the industry is

office at More London. As such we are very proud to join

viewed. We are especially pleased to be taking the

together and support BICSc by sponsoring this award in

Cocktail sponsorship – which we hope will add a little

recognising this year’s winning organisation’s role in

Katrin colour and fun to the start of the event.”

providing total support within their own team.”

Mark Dewick, Sales Director for Metsä Tissue UK &

David Martin - National Account Manager - ISS Facility

Ireland

Services

Other sponsors of the event include LCC Supports Services, Asephtech Contamination Control Systems, Push, Lonsdale, BBS (BICS Business Services), and Premiere Products. BICSc would like to thank all of the organisations for their support of the Annual Awards Dinner, as without our sponsors, this occasion could not take place. We look forward to bringing you all an enjoyable evening of celebrations.

Onl y £ 9 Per 9 d eleg

ate

THE BICSc CANDIDATE SAVER PACKAGE (NEW!)

Here at BICSc, we know how important high cleaning standards are to you and your team but we also realise how difficult juggling a tight budget can be at the same time. Therefore in order to help you continue raising cleaning standards without sacrificing on quality, BICSc are pleased to announce the introduction of The BICSc Candidate Saver Package

The Licence To Practice (PBICSc) This is a personalised and recognisable card that acts as evidence that the trained operative is safe and proficient to perform their role as cleaning operative. Undertaking the Mandatory Units from CPSS are required to gain this qualification (typically completed in 1 days training).

Skills From The CPSS Suite (CBICSc) Our full set of standards for cleaning skills are contained within the Cleaning Professional’s Skills Suite (also known as CPSS

What’s Included?

2.0). This is a flexible suite of practical cleaning skills. CPSS 2.0 allows learners to continue their journey and demonstrate

This latest offer allows you to take your cleaning standards to

competency with further Competent Skills (CBICSc). Skills can

the next level with our internationally recognised ‘Best Practice’

be selected depending on the requirements of the individual or

Qualifications.

organisation. Visit www.bics.org.uk for the full skills list

Licence To Practice (PBICSc) + CPSS Certification (CBICSc)

How To Apply For This Offer Simply quote CPSSSAVER14 on your candidate request forms and the discount will be applied. It’s as simple as that!

For Only

£19.50 Per Delegate*

*Terms and Conditions Apply + This offer is for UK residents only + The Licence to Practice (PBICSc) course date must be after the 1st of August 2014 and before the 4th of November 2014 + The Licence to Practice request and Certification request forms must be in the same pack + This offer is only open to existing Accredited Training Organisations (ATO's).

Sanctuary Maintenance enable their employees to be the best that they can be. Delivering property maintenance and facilities management

Mark Gregg (Caretaker) & Mark Walkington (Caretaker)

services to a wide portfolio of properties across the UK,

holding up Licence to Practice (PBICSc) cards

Sanctuary Maintenance is made up of teams from responsive repairs operatives through to landscape technicians, cleaning operatives and caretakers.

As part of their ever growing estates services team, Sanctuary

Maintenance has cleaning and caretaking teams placed across

The development of their staff sits at the very heart of the

the country with a current total of 300+ operatives. In a new

organisation and they are continuously looking for new ways to

partnership with BICSc these teams have embarked on the

train their employees to be the best they can be.

accredited national training programme.

Andrew Pilsbury, National Estates Services Manager at Sanctuary Maintenance, said: “We are really pleased to be on board with this programme that looks to offer the best training for our cleaners and caretakers. As the largest body for cleaning professionals, their training will give our staff the best possible opportunity for career progression as well as allowing them to deliver the best service to our customers.”

Stan Atkins CEO of BICSc presenting a certificate to Andrew Pilsbury National Estates Services Manager

RUBBERMAID INTRODUCE NEW BENEFIT FOR BICSc MEMBERS Rubbermaid’s new Pulse Mop has the cleaning potential of

Andrew Pilsbury, Steve Walker, Kelvyn Davies and Stan Atkins

TO CELEBRATE THIS NEW OFFER YOU COULD WIN ONE OF 3 PULSE MOP’S IN OUR RUBBERMAID GIVE AWAY!

twice the area of a regular mop and its new double sided folding frame, the new Pulse Mop makes dusting and wet mopping faster than ever before. Rubbermaid are offering BICSc members the opportunity to buy one Pulse single sided frame mop and get two microfiber mops free of charge!

To enter simply email the words’ Rubbermaid Competition’ to marketing@bics.org.uk The closing date is the 24.10.14. The winners prize will be

Please note that this offer is available to BICSc members only.

shipped within 3 weeks of being

For more information please visit the membership benefits area

announced.

of our website Visit www.bics.org.uk/membership for more information.

Good luck to you all!

For terms and conditions please visit our website

DIARY DATES

FOR FURTHER INFORMATION ABOUT REGIONAL EVENTS PLEASE CONTACT YOUR REGION:

For more detailed information on our regional events and workshops, please visit the regional sections of our website:

London & Home Counties – london@bics.org.uk North East Region – northeast@bics.org.uk North West Region – northwest@bics.org.uk

LONDON AND HOME COUNTIES

Midlands Region –midlands@bics.org.uk

TBC October – Health and Safety Workshop

Welsh Region – info@bics.org.uk Scottish Region – scottish@bics.org.uk

NORTH EAST & YORKSHIRE

South and South West Region – central@bics.org.uk

25th of September – Visit to Yorkshire Air Museum 11th of December – Santa’s Workshop

East Anglia Region – eastanglia@bics.org.uk Northern Ireland – northernireland@bics.org.uk

NORTH WEST 27th of November – Dry Fusion Visit

INDUSTRY EVENTS

SOUTH WEST & CENTRAL 17th of September – Regional Meeting 10th of December – Regional Meeting

18th September – The BICSc Annual Awards Dinner and Golf Day

NORTHERN IRELAND

25th – 27th September – ISSA / Interclean, Istanbul

17th of September – Cleaning Operative of the Year Awards Lunch

THE BICSc ANNUAL AWARDS DINNER IS A SELL OUT EVENT THIS YEAR! Please book your tickets early next year to avoid disappointment.

We look forward to welcoming guests that have purchased tickets to the event on the evening of the 18th of September.

L SO

4th – 7th November – ISSA / Interclean, North America

T OU

ISSA MEANS SUCCESS FOR YOUR FUTURE With over 80 years of experience, ISSA is your global platform to the cleaning industry. When you join ISSA, the world’s most recognized cleaning association, you gain the prestige of being part of a trusted global community along with more than 6.000 distributors, manufacturers, building service contractors, in-house service providers, and manufacturer representative companies. In addition, ISSA works with specific sectors of the cleaning industry and facilities management community to improve professionalism and create new business opportunities.

As the only organization representing the entire cleaning industry worldwide, ISSA is helping to change the way the world views cleaning – promoting it as an investment in healthier people, higher profits, and a greener planet. We do that by helping you advance clean and drive innovation, with the ultimate goal of increasing your business success as a result. Through our global trade fairs, ISSA helps you stay current on industry trends and developments. We encourage you to attend one of the upcoming trade fairs. Join ISSA today, the only international industry group advocating upon your behalf, and access a world of exclusive member benefits.

Visit europe.issa.com/join to fill out your application and start enjoying your member benefits today. Alternatively, email europe@issa.com. 12