Information Technology

WHAT WE DO

Troy Garvin Director

The core purpose of the Information Technology Department is to build a strong community by connecting people with technology. Innovative solutions, responsive communications, and accessible information are the strategic-guardrails that help guide and facilitate that purpose. All efforts related to Network/Infrastructure Management, Service Desk Operations, GIS Functions, and Solutions Support focus on the end-user experience and efficiency.

VISION

The IT Department functions as an enabler of city departments to facilitate cost-effective business solutions, accurate decisions, and timely citizen response.

OVERALL DEPARTMENT GOALS

• Implement and maintain technology solutions that improve the delivery of quality services to our citizens. • Ensure responsive communication and improve customer service through the effective deployment of technology. • Provide timely and accurate information to City Council, city staff, and citizens through the continued expansion of GIS and web-based technologies.

PROJECTS COMPLETED

• Deployed an updated version MyWeatherford mobile application with enhanced functionality and performance. • Upgraded asset management system to support multiple departments throughout the organization.

• Completed implementation of the timekeeping and payroll modules of Human Capital Management software. • Built a custom web portal that displays key indicators and status information about City projects and operations. • Upgraded the Body-Worn Camera system for the Police Department and deployed 65 new cameras. • Deployed 98 workstations to departments across City Hall, Old City Hall, and TPW. • Upgraded video broadcast system that is used for the Facebook Live Program. • Resolved 2,632 service requests across the organization.

PROJECTS IN PROGRESS

• Developed an asset management and engineering software integration to support the Electric Utility Crews to create “assemblies” that populate work orders with materials required for each job. • Support detailed evaluation of current planning, licensing, and inspection software and lead replacement project for Development and Neighborhood Services. • Guide the implementation of the Outage Management and Interactive Voice Response systems for the Electric

Utilities Division. • Continue GIS support of map layer data and implementation of interfaces with the new CAD/RMS system to enhance Emergency Services dispatch and routing. • Continue the implementation of phase 3 for an innovative, modern enterprise resource planning system to support core business processes. • Continue efforts to enhance the custom Executive Dashboard portal to include Financial, Planning, and

Utilities-related data. • Support technology-related planning and construction of the new Public Safety facility. • Assist with the implementation of an integrated barcoding solution for the City warehouse.