MET training excellence matters
Free
Training for SMEs
IN STRATEGIC PARTNERSHIP
COLLEGES
SUTTON COLDFIELD 3
MATTHEW BOULTON
Free Training for Businesses*
FUNDING METtraining will identify potential funding sources to cover the cost of the training you need
CUSTOMISED TRAINING where and when you need it
£350m of additional funds for training support
METtraining unites the expertise of Sutton Coldfield and Matthew Boulton Colleges through a strategic partnership which delivers training and workforce development services to employers throughout the United Kingdom. All training can be delivered within your own company. Not only is this more cost-effective for companies with groups of staff requiring the same training, but the training programmes can be adapted to meet your specific requirements. The trainers who deliver our programmes are experts with wide experience in their subjects, quality assured by ourselves and subject to continuous evaluation.
PROFESSIONAL COURSES providing qualifications for specalised business sectors
The Government has made more funding available to help UK businesses improve the skills of their workforce. METtraining is a leading provider of work-based training and has a reputation for achieving excellence in everything they do. With five Centres of Vocational Excellence, the Training Quality Standard, a proven track record with companies across the West Midlands and a growing reputation with employers throughout the United Kingdom, it is well placed to deliver the training.
Customised Training Delivered in the Workplace Training will be customised to suit your business needs and can be delivered at times and places to suit your requirements • We deliver training on-site, off-site, one to one, distance or e-learning • The training will improve the skills of your workforce, increase efficiency and improve productivity which will give you a competitive advantage • We deliver all levels of courses from foundation to advanced level
BITE-SIZE TRAINING to raise skill levels, by offering modules of qualifications which are important to SMEs, eg. business improvement, risk management etc
APPRENTICESHIPS Adult and young people Apprenticeships to develop the skills of your existing employees, no age limit
• Our Business Development Managers will work with you to plan the training your staff require FREE Bite-Size Courses (for companies who are eligible) FREE training is available for small and medium sized enterprises (SMEs) for “bitesized chunks” of training. Small units or
Training for Business because excellence matters
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modules of qualifications in subjects known to be important to SMEs, such as business improvement techniques, team-working, customer service and risk management will all be eligible for FREE TRAINING. SMEs (including companies with 5-10 workers) will also be able to benefit from FREE leadership and management training programmes for their employees. Apprenticeships Taking on apprentices is an excellent way for businesses to position themselves to be ready for the recovery of the markets. Employers now have access to funds of more than £10m to help them to recruit Apprentices, or to put their existing staff onto Apprenticeship programmes. Full Cost Courses METtraining offers a selection of qualifications for companies which are not eligible for funding. These courses can be tailored to the requirements of the firm.
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Investing in training is essential to any business but it is more important than ever in the current economic climate. Research shows that companies that don’t train are 2.5 times more likely to fail than those who do.
“Small businesses are the backbone of our economy, but they don’t always have the time or resources to find out about the support that is available to help them thrive. We’re making it quicker and easier to build the skills and expertise of people in the small business community and making small businesses the focus of a £350m support package John Denham
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(*employers with up to 250 employees)
METtraining Sutton Coldfield & Matthew Boulton Colleges working together
Secretary of State for Innovation, Universities and Skills
Support for people who are unemployed or facing redundancy
commitment &support “MET training can help you to nurture and grow your skills and reach new heights”
The Government recently announced a £158m cash boost to help reskill staff under threat of redundancy or who have been made redundant to help them move quickly back into work.
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Advice to companies on funding which could be available to them
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Support for employers so that when they take on people who are currently out of work and claiming benefits they will be able to access FREE support for some of their training even if the employee already has an equivalent level of qualification – to refresh their existing qualifications or achieve new qualifications.
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Short term ‘pre-employment’ training to provide new skills for their workforce
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Pre-job training to help people to get back into employment
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Now more than ever, it is important that we do what we can to help people who have been recently made redundant or are worried about being unemployed. The measures will mean that many more people will have real help to find or stay in work. By increasing the advice on offer and improving access to training we will ensure that more is made of the £4.5 billion the Government already spends on skills. This will help make it more relevant to those that have been recently made or fear being made redundant. It is not the only support the Government can offer but it is an important part of it and we remain committed to always doing what we can to help people where necessary
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METtraining will provide help for employers in the following ways:
John Denham
Secretary of State for Innovation, Universities and Skills
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excellence matters
Course Directory
Course Index Adult Literacy and Numeracy & IT Training Business Efficiency (Lean and Business Improvement) Customer Service and Business Skills Digital Technology Engineering and Manufacturing Glass and Window Manufacturing and Installation Health and Safety Training Health and Social Care Logistics Sector Management Marketing Print Manufacturing Sector Vocational and Environmental Science Apprenticeships Free Bite Size Training in the following areas Business Improvement Customer Service Finance IT Training Management Marketing
IT Training & Adult Literacy and Numeracy Being skilled is very important in an increasingly global economy and good qualifications and basic levels of education are essential. Adult Literacy qualifications allow students to brush up their Maths and/or English skills to gain a nationally recognised qualification. For more information or advice and guidance on assessing the current skill levels of your workforce, contact Howard Galletly 0845 113 2000. For information or advice and guidance on IT training contact Charlotte Wood on 0845 113 2000
NVQ 2 and NVQ 3 IT Users (ITQ) ITQ is tailored to the needs of your business and your staff. It provides analysis of workforce skills such as making the best use of technology in business systems and in communication with colleagues and customers. Aimed at employees who require up-todate IT user qualifications. Basic Skills courses Adult Literacy Level 1 and Level 2 Following a skills assessment, this course would be suitable for employees who need to improve their written communication. Adult Numeracy Level 1 and Level 2 Following a skills assessment, this course would be suitable for employees who have difficulty in applying mathematical functions in the work environment. Bite-Size courses FREE Bite-Size training available for Website and Database Software*. *see page 23.
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Course Directory
Business Efficiency
Customer Service and Business Skills
Many businesses are facing the reality of global competition. The only way for companies to survive is to have products and services that customers want, to be totally responsive to customer demands and have a company culture that strives to drive down costs and improve products and services. In short, business must be Lean, Agile and Innovative. Do your key players have the knowledge and skills to get you there? Our Lean Academy programmes are delivered by an experienced team of training professionals who are equipped to deliver courses, workshops and bespoke courses to ‘Best in Class’ Standard. We have worked with all sizes of businesses and across a range of industry sectors including manufacturing and engineering, health care, and financial services.
METtraining offers a range of courses to help staff get the skills your business needs.
For more information or advice and guidance Contact Paul Elwell, on 0845 113 2000
NVQ 3 Business and Administration This NVQ is for administrative staff who are working with a high degree of autonomy and personal responsibility. Aimed at employees who are involved in developing, implementing and maintaining administrative services for customers and clients.
(Lean & Business Improvement)
NVQ 2 Business-Improvement Techniques Process OR Quality Pathway This qualification is suitable for employees who have undertaken some business improvement training and are now acquiring experience within a team. Aimed at employees contributing to business improvement activities. NVQ 3 Business-Improvement Techniques Process OR Quality Pathway This qualification is suitable for employees who through Continuous Professional Development are being prepared to take on more responsibilities. Aimed at Supervisors, Team Leaders. NVQ 4 Business-Improvement Techniques Process OR Quality Pathway This qualification is suitable for employees who have overall responsibilities for business improvements and who have specific responsibilities for achieving business objectives. Aimed at Middle Management.
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For more information or advice and guidance contact Charlotte Wood on 0845 113 2000
NVQ 2 Business and Administration This NVQ is for administrative staff who work across a wide range of industries and organisations. Aimed at candidates who work in administrative roles.
NVQ 2 Contact Centre Operations This course is suitable for individuals in the UK who are working in occupations that require interaction with customers via electronic methods, and the management and operation of such facilities. Aimed at employees who have regular contact with customers through telephone eg call centres. NVQ 2 Customer Service This course is suitable for employees whose customer service role requires well developed behavioral competence. Aimed at employees who have face to face dealings with customers. NVQ 3 Customer Service This course is suitable for employees who are working in a customer service role without direct supervision. Aimed at employees who are taking responsibility for customer service. Bite-Size courses FREE Bite-Size training for Customer Service*. *see page 22.
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Course Directory
Digital Technology METtraining has been established as the digital hub for the West Midlands and the lead provider nationally in this field by the National Learning and Skills Council, the Department for Business Enterprise & Regulatory Reform (BERR), the Sector Skills Council, Digital UK and trade associations. METtraining has secured several national contracts with major players within the sector e.g. First Line Digital who is supporting the Government help scheme for the switchover, and a partnership has been established with SKY. It is now recognised as an official ‘Sky approved’ training centre. For more information or advice and guidance contact Mustafa Shevket on 0845 113 2000.
Engineering and Manufacturing METtraining manufacturing and engineering training and development programmes support the Manufacturing Alliance Sector Skills – Semta, Proskills, Improve, Cogent, and Skillsfast. The range of provision and the experience of the delivery team has enabled METtraining to support a wide range and size of business in these sectors. It is backed by the prestigious Training Quality Standard for engineering. METtraining works with local, regional and nationally-based businesses, assisting them to improve their people performance and drive for excellence. What really counts is what customers say about the products and services • 95% of customers say that they would recommend METtraining to others. • 96% of customers gave positive feedback on the benefits of the training delivered by METtraining. For more information or advice and guidance contact Ruth Guttridge, Alan Procter or Paul Elwell on 0845 113 2000
NVQ 2 Digital TV Aerial Installation This qualification is sited within the National Qualifications Framework, supported by a “fit for purpose” training programme being used for the preparation of digital tick-approved installers for the competent installation of digital television reception equipment and for their “up-skilling”. Aimed at employees who are working in the field of aerial installation. NVQ 3 Digital Signal Distributions Systems This Level 3 NVQ programme focuses on the installation of Signal Distribution Systems in hotels and multi-dwelling establishments. Aimed at employees who have a minimum of three years experience in the installation of signal distributions systems, for example Integrated Receiver Systems (IRS).
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NVQ 1 and NVQ 2 Performing Manufacturing Operations The qualification is suitable for employees engaged in various sectors of the industry who wish to have their competencies assessed for certification purposes. Aimed at employees in the manufacturing sector. NVQ 1 and NVQ 2 Performing Engineering Operations This qualification is suitable for employees who are acquiring engineering competencies in a sheltered, controlled environment such as schools, colleges, training providers, company training centres, HM Prison services and MOD training workshops. Aimed at employees in the engineering industry. NVQ 2 and NVQ 3 Mechanical Manufacturing Engineering The NVQ 2 is aimed primarily at operators and the NVQ3 is aimed at setter/operators. NVQ 2 and NVQ 3 Engineering Technical Support The NVQ 2 is aimed at employees who provide support to CAD Draughtspersons, Measurement and Control Technicians, Quality Control Inspectors and Technical Support Personnel. Level 3 qualifications are for employees who have a higher level of
technical skill and knowledge. Aimed at employees who provide technical support. NVQ 2 and NVQ 3 Engineering Maintenance The Level 2 qualification is aimed at employees who have an intermediate level of technical skill and knowledge and the Level 3 qualification is aimed at employees who have a high level of technical skill. Aimed at employees who are involved in carrying out maintenance or installation work. NVQ 2 and NVQ 3 Fabrication and Welding Engineering This qualification is suitable for people who are primarily employed in welding and/or fabrication and who have a high level of technical skill and knowledge. Aimed at employees who are carrying out welding and/or fabrication work. NVQ 2 Plant Operations This qualification is suitable for people who are employed in plant operations as operators or preparing the plant or machinery before operating. Aimed at employees who are operating specialised plant or machinery.
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Course Directory
Glass and Window Manufacturing and Installation
Health and Safety Training
METtraining is supporting the Glass Qualification Authority and businesses associated with this sector to achieve a world-class qualified workforce. Whether you manufacture and install or just install windows, doors or other structures that support glass METtraining can help develop your key workers.
Full Cost Courses - METtraining offers a selection of qualifications for companies which are not eligible for funding. These courses can be tailored to the requirements of the firm.
For more information or advice and guidance contact Ruth Guttridge or Alan Procter 0845 113 2000
We offer Health and Safety Executive (HSE) approved courses. The courses below will provide training for employees so that the requirements of the Health and Safety Executive are met. For more information or advice and guidance contact Paul Elwell Business Development Manager on 0845 113 2000
NVQ 2 Fenestration Installation This qualification is suitable for people who are fully trained to deal with routine installations of doors and windows. Aimed at installers of glass supporting systems, which include window and door units. NVQ 3 Fenestration, Installation and Surveying For experienced installers and surveyors, capable of dealing with a wide range of problems, including working with installations that have complex requirements. Aimed at installers and surveyors of glass supporting systems, which include conservatories and other external glazed structures. NVQ 2 and NVQ 3 Production of Glass Supporting Fabrications The Level 2 qualification is suitable for employees who produce products such as doors and frames, window frames and units and conservatories. The Level 3 qualification is suitable for employees who produce products such as sophisticated doors and window frames and units and will often take a technical supervisory role. Aimed at employees who produce glass supporting fabrications.
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IOSH Working Safely Employees who require an introductory Health and Safety awareness
Slinging and Lifting of Loads For staff who sling and lift loads in the workplace
IOSH Managing Safely Managers who need a Health and Safety awareness
COSHH Regulations Staff who require understanding of substances in the workplace
NEBOSH General Staff who have a responsibility for Health and Safety in their job role
Principles of Risk Assessment For staff who undertake Risk Assessments as part of their job role
CSCS Construction Safety Certification Scheme Staff who have a responsibility for Health and Safety in their job role
First Aid at Work First Aid appointees who are required to be certificated
Abrasive Wheels Regulations Staff who are required to dress or mount abrasive wheels
Emergency First Aid First Aid appointees who are required to be certificated
Accident Investigation For staff who undertake accident investigations
Paediatric First Aid First Aid appointees who are required to be certificated
Manual Handling (Non-Live Loads) Staff who require training in the lifting of loads in the workplace
Asbestos Awareness People who need an awareness and may come into contact with asbestos in their job role
Fork Lift Truck Driving (ITTSAR) For staff who need a FLT licence to drive in the workplace LOLER / PUWER Regulations (1day) Maintenance/Engineers who require the technical training
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Course Directory
Health and Social Care
Logistics Sector
For more information or advice and guidance contact Kelly Cooke on 0845 113 2000
We have developed a range of logistics and transport programmes suitable for employees working in a wide range of logistics and transport businesses - (distribution services, freight forwarding, outsourcing solutions, palletised freight distribution, pick and pack, reserve logistics, supply agents or third party logistics). For more information or advice and guidance contact Alan Procter or Ruth Gutteridge 0845 113 2000
NVQ 2 and NVQ 3 Health and Social Care The Level 2 is aimed at employees involved in a direct care role, where the focus is on ‘hands-on’ care, enablement care, and development and maintenance of the client’s independence. The Level 3 is aimed at employees working without direct supervision. Aimed at employees delivering care in support. Certificate in Health and Social Care Level 2 and Level 3 This qualification is relevant for home care assistants, community support assistants, healthcare assistants, and residential or day service assistants. Level 3 offers two pathways - one for employees working with adults and another for employees working with children and young people. Aimed at employees who work in a health or social care setting.
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NVQ 1 and NVQ 2 Warehousing and Storage For employees who are working within a warehousing and storage environment undertaking routine tasks associated with the industry. Aimed at warehouse/storage operatives/managers. NVQ 2 and NVQ 3 Traffic Office The N/SVQs in Logistics are designed for those employed within the logistics sector. Aimed at trainees or managers. NVQ 2 Carry and Deliver The N/SVQs in Logistics are designed for those employed within the logistics sector. Aimed at trainees or managers. NVQ 2 Mail Services This NVQ is for those working in the Mail Services and can be used for couriers, internal mail, in-company mail staff and suited to those delivering mail and parcels. Aimed at employees working in a mail services environment. NVQ 2 Plant Operations This qualification is suitable for people who are employed in plant operations as operators preparing the plant or machinery before operating to either lift and transfer loads or for accessing. Aimed at employees operating specialised plant or machinery.
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Course Directory
Management Courses The management training provided is suitable for all levels of staff from supervisors to directors, and the programmes can be tailored to your business needs, and delivered when and where you need them. The Institute of Leadership and Management (ILM) courses are nationally recognised qualifications which enable staff to develop and progress within their job role. For more information or advice and guidance contact Charlotte Wood on 0845 113 2000.
NVQ 3 and NVQ 4 Management The NVQ 3 is for those who are responsible for the control of activities and work output of a team. The NVQ 4 is for those individuals with more personal responsibility and autonomy in their management role. Aimed at people in management roles across all occupations and sectors of employment. NVQ 2 Team Leading This qualification is intended for individuals who have a responsibility for the work of others as they lead a team. Aimed at people who are entering management, or who have the ability and the opportunity to demonstrate recognisable management and leadership skills NVQ 2 Providing Security Services The Providing Security Services qualification will allow employees to demonstrate they have the necessary skills and knowledge to do their job. Aimed at employees who are already employed in the security industry. NVQ 3 Property and Caretaking Supervision The qualification is for employees who demonstrate competence in co-ordinating provisions of supplies and equipment for caretaking operations and contributing to site safety and security. Aimed at employees who are working in property and caretaking supervisory roles. OCR Certificate in Mentoring in the Workplace Level 3 The OCR Certificate in Mentoring in the Workplace is suitable for
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those who support, review progress and advise individual learners by mentoring in the workplace. Aimed at employees who mentor other staff in the workplace. OCR Certificate in Coaching Learners in the Workplace Level 3 The OCR Certificate in Coaching Learners in the Workplace is suitable for those who support, review progress and advise individual learners. Aimed at employees who are working in a training role. NVQ 3 Learning and Development This qualification will provide opportunities for trainers to develop new skills and develop existing skills.Aimed at employees who deliver learning and development programmes. NVQ 3 Directing Training and Support This qualification will allow employees to gain skills in assessing learning and monitoring/reviewing progress with learners. Aimed at employees who are involved in developing training sessions. ILM Award in Team Leading (QCF) Level 2 The Award is aimed at employees who require a basic knowledge of the various roles, functions and responsibilities of a team leader. Aimed at staff who are working in a junior management role. CMI Award in First Line Management (QCF) This qualification is aimed at employees who need to maintain and develop the effectiveness and efficiency of the operations for which they are responsible. Aimed at supervisors and first line managers.
ILM Award in First Line Management (QCF) This Award gives an introduction to the basic skills, knowledge, and understanding required by today’s first line manager. Aimed at first line managers. ILM Award in Workplace Coaching for Team Leaders and First Line Managers (QCF) Level 2 This qualification aims to provide practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role. Aimed at first line managers. ILM Award in Leadership (QCF) Level 3 This qualification is suitable for employees who are working in their first line manager role. Aimed at first line managers. ILM Award in Leadership and Management Skills (QCF) Level 3 This qualification has been designed to develop the leadership and management skills of practising or aspiring first line managers. Aimed at first line managers. ILM Award in Management (QCF) Level 4 This qualification has been designed to give practising or aspiring middle managers a solid foundation for their formal development as a manager. Aimed at middle management. ILM Award in Leadership (QCF) – Level 4 The ILM Level 4 Award in Leadership has been designed for practising or potential managers looking to develop an understanding of leadership. Aimed at middle management.
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Course Directory
Print Manufacturing Sector
METtraining is a leading provider of Print Training and Development and through Matthew Boulton College Birmingham School of Print was established in 1905 and is recognised as a Centre of Vocational Excellence for its high quality provision in Graphics, Multimedia and Graphics. The print section is equipped with a Computer to Plate trendsetter Heidelberg SM74 five colour press, single colour MO press and Heodelber single colour GTO press. The team delivers courses and qualifications in-company that support Proskills Sector Skills for the Print Industry.
Vocational and Environmental Science For more information or advice and guidance contact Alaco Millard on 0845 113 2000.
For more information or advice and guidance contact Revathi Timms on 0845 113 2000. NVQ 2 Envelope Manufacture For persons working in the envelope printing trade. Aimed at envelope printers.
BTEC Intermediate Certificate in Dental Nursing Level 2 Aimed at individuals who wish to pursue a career as a Dental Care Professional.
NVQ 2 Digital Production Printers working on either print or pre-press environment. Aimed at employees involved in Desk Top Publishing, Graphic Design, Print Design, or Pre-press Managers.
NVQ Level 3 Oral Health Care Dental Nursing To develop nurses clinical competence within the surgery, and prepare them for the National Qualification and registration with the General Dental Council. Learners must be working in a dental practice. This Certificate contributes to the registration requirements of the General Dental Council along with Award in Dental Nursing, the Technical Certificate.
NVQ 2 Machine Printing This qualification is suitable for printers using Die Stamping, Flexography, Gravure, Lithographic, Pad, Screen and Web offset Printers. Aimed at staff in the print industry. NVQ 2 Mechanised Print Finishing and Binding Aimed at Print Finishers. NVQ 3 Hand Binding Suitable for employees who are involved in specialist binding such as leather bound books. Aimed at Book binders. NVQ 3 Carton Manufacture People involved in the production of cartons in the print trade. Aimed at carton makers, printed carton operatives and carton die makers. Ask about our range of short courses that support the Print Industry and that can be delivered in company.
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NVQ 7698/02 Cleaning and Support Services Level 2 The course is aimed at operatives directly engaged within the hospitality/cleaning industry and sets a standard for assessment and achievement in essential practical cleaning skills. Successful completion opens up the progression route towards supervisory and management qualifications.
Award in Dental Nursing (Technical Certificate) Level 3 This award contributes to the registration requirements of the General Dental Council and professional body for Dental Nurses in England, Scotland and Wales. It provides knowledge and understanding towards the related Level 3 NVQ in Dental Nursing in the form of the Technical Certificate. It is available to learners prior to employment in dental practice. NVQ 7696 Cleaning Science – Level 1 The NVQ is made up of 6 units and the outcome awarded through work based assessment: Maintain Service delivery Ensure actions reduce risk to Health & Safety Work as a member of a team Clean floors manually Clean furniture fittings and vertical surfaces Clean toilets and washrooms
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35,000 EXTRA apprenticeships to be funded - 250,000 apprentices will begin training this year. Taking on apprentices is an excellent way for businesses to position themselves to be ready for the recovery of the markets. Employers now have access to funds of more than £10m to help them to recruit Apprentices, or to put their existing staff onto Apprenticeship programmes. The Apprenticeship programmes offer both ‘on the job’ and ‘off the job’ training and are delivered at two levels Apprenticeship and Advanced Apprenticeships. For more information or advice and guidance contact Mike Townsend on 0121 362 1125 0845 xxx xxx Courses • Accountancy • Accountancy Advanced • Adult Care • Adult Care Advanced • Business and Administration • Business Administration Advanced • Engineering • Engineering Advanced • Providing Retail Financial Services (Insurance) • Customer Services • Management • Dental • Sport • Logistics • IT • Print Manufacturing What are the qualifications? Over the course of their Apprenticeship, Apprentices will work to achieve a National Vocational Qualification (NVQ), a Technical Certificate and Key Skills, all of which will lead to a nationally recognised Apprenticeship completion certificate. Designed by employers for employers Apprenticeships are designed to be relevant to the needs of each occupational sector. There are two different levels; Apprenticeship, enabling individuals to gain qualifications at Level 2 (which is equivalent to 5 GCSE passes at Grades A*-C) and the Advanced Apprenticeship develops skills and qualifications at Level 3 (A-Level equivalent). The most appropriate level for the person will depend on their abilities and the requirements of their job role.
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FREE Bite Size Training*
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Gordon Brown believes that, facing a global economic slowdown, this is the time to increase, not reduce, skills and training, to provide real help and support during this difficult period and to train our young people for the jobs of the future and to make us better equipped to benefit from the downturn
(for eligible employees*)
FREE training is available for small and medium sized enterprises (SMEs*) for “bite-sized chunks” of training. Small units or modules of qualifications in subjects known to be important to SMEs, such as business improvement techniques, team-working, customer service, and risk management will all be eligible for FREE TRAINING. SMEs (including companies with 5-10 workers) will also be able to benefit from FREE leadership and management training programmes for their employees.
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Apprenticeships
Apprenticeship Framework • • • •
NVQ Level 2 Key Skills Level 1/2 Technical Certificate Employment Rights & Responsibilites
Advanced Apprenticeship Framework • • • •
NVQ Level 3 Key Skills Level 2/3 Technical Certificate Employment Rights & Responsibilites
Stop Press
• From January 2009, METtraining will be offering new apprenticeships in Sports, Logistics and IT. • National Apprenticeship Vacancy Matching Service (NAVMS) was launched on 12th January 2009. If you have an Apprenticeship vacancy we can support your recruitment activity and help you to attract the very best candidates.
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excellence matters
FREE Bite-size Course Directory
Business Improvement unit level Linked to NVQ Levels 2,3,4 in Business Improvement Techniques Applying Basic Statistics 2,3,4 Applying Central Limit Theorem and Confidence Intervals 4 Applying Continuous Improvement Techniques Kaizen (Unit 5) 2 Applying Flow Process Analysis 2,3,4 Applying Flow Process Analysis (Unit 15) 2 Applying Problem Solving Techniques (Unit 13) 2 Applying Response Surface Methodology 4 Applying Value Management (Value Engineering and Value Analysis) 3,4 Applying Workplace Organisations 5S or 5C(Unit 4) 2 Carrying out Capability Studies 3,4 Carrying out Design of Experiments (DOE) 4 Carrying out Evolutionary Operations (EVOP) 4 Carrying out Mistake/Error Proofing (POKA YOKE) 2,3,4 Carrying out Potential Failure Modes and Effects Analysis (FMEA) 2,3,4 Carrying out Problem Solving Activities 3, 4 Carrying out Problem Solving Techniques (Unit 37) 3 Carrying out Value Stream Mapping VSM (Unit 10) 3 Carrying out Value Stream Mapping (VSM) 3, 4 Contributing to Effective Team Working 2,3,4 Contributing to Effective Team Working (Unit 2) 2 Creating Standard Operating Procedures 2,3,4 Creating Standard Operating Procedures (Unit 36) 2 Creating Visual Management Systems (Unit 9) 2 Leading Effective Teams 3,4 Leading Effective Teams (Unit 3) 3 Producing Multi Variance Charts 3,4 Producing Taguchi Linear Graphs 4
Customer Service unit Linked to OCR Level 2 and 3 Customer Service Give customers a positive impression of yourself and your organisation Deliver reliable customer service Resolve customer service problems Support customer service improvements Deal with customers in writing or using ICT Organise the delivery of reliable customer service Improve the customer relationship
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level 2 2 2 2 3 3 3
Work with others to improve customer service Monitor and Solve customer service problems Promote continuous improvement in customer services
3 3 3
Finance unit Linked to AAT Level 2 and Level 3 qualifications (AAT Level 2 and 3 Payroll) Achieving personal effectiveness Contribute to the maintenance of a healthy, safe and productive working environment Working with computers Maintaining working relationships with external bodies
level 2,3 2,3 2,3 3
Linked to IFS/ILM qualifications (IFS Level 2 Award, Certificate and Diploma in Personal Finance) Personal financial planning 2 (IFS Level 3 Certificate Financial Advisors) Principles of investment Protection Recording Business Financial Transactions Retirement planning
3 3 3 3
(ILM Level 3 Award Certificate/Diploma Management) Working with costs and budgets
3
2
Linked to C&G qualifications (C&G Level 2 award in Bookkeeping and Accounts) Book Keeping and Accounts
2
unit Linked to OCR Level 2 and 3 ITQ Website Software Website Software Database Software Database Software
(C&G Level 2 award in Business Finance) Business Finance
2
Management Qualifications
(C&G Level 2 Computerised Accounts) Computerised Accounts
2
Linked to IAB Qualifications (IAB Level 3 Small Business Financial Management) Completing PAYE documents Costing and pricing the product Final accounts and their interpretation Financial planning and control Home reversion plans Investment products The small business and HMRC Value Added Tax
3 3 3 3 3 3 3 3
(IAB Level 4 Dip Financial Management/Personal and Business Taxes) Budgetary control and assessment of financial performance 4 Financial management and investment decision making 4 Preparing Business Taxation computations 4 Preparing Personal Taxation computations 4
unit Linked to ILM qualifications (ILM Level 3 Award First Line Management) Solving Problems and Making Decisions Managing Creativity and Innovation in the Workplace Building the Team Introduction to Leadership Leading a Team Effectively (ILM 4 Leadership and Management) Understanding the Management Role Developing Management Skills
3
Linked to C&G qualifications (C&G Level 4 Marketing) Obtain feedback from existing customers, suppliers and others
4
(C&G Level 3 and 4 Marketing) Develop new products and services
IT Training
(AAT Level 2 accounting technicians) Introductory accounting
Develop marketing strategies and plans for products and services Create and develop brand identity and characteristics Implement a marketing distribution plan Develop a marketing communications strategy and plans for products/services Analyse market research data Identify and monitor competitors’ marketing strategies and activities
level 2 3 2 3
level 3 3 3 3 3
(C&G Level 4 Marketing) Establish target market segments for products/services and evaluate their potential Assess marketing opportunities with international and/or diverse markets Create a brief that captures the market proposition
3 3 3 3 3
3,4
4 4 4
Linked to OCR/Edexcel qualifications (OCR/Edexcel Level 2 Understanding Business Enterprise Activities) Business markets and customers 2 The skills needed to run a business 2 Business opportunities and risks 2 Negotiation in business 2 Planning in business 2 Resources and infrastructure within a business 2 Business help and support 2 Manage finance in a business 2 What is enterprise? 2
4 4
Marketing unit Linked to CIM qualifications (CIM Level 3 Introduction to Marketing) What is Marketing? Understanding customer relationships
level
3
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METtraining Head Office Sutton Coldfield College The Wilson Building Lichfield Road Sutton Coldfield B74 2NW t: 0121 362 1125 f: 0121 355 0799 e: bd@sutcol.ac.uk w: www.sutcol.ac.uk Mike Smedley Director Corporate Business msmedley@sutcol.ac.uk Allan Lewis Director Strategic Commissioning alewis@sutcol.ac.uk METtraining Matthew Boulton College Jennens Road Birmingham B4 7PS Delia Cannings Director Vocational and Environmental Science dcannings@mbc.ac.uk Mustafa Shevket Director Digital Technology mustafas@mbc.ac.uk METtraining Birmingham Chamber of Commerce 4th Floor 75 Harborne Road B15 3DH Karen Roberts Director Professional Learning kroberts@sutcol.ac.uk