45 Railroad Resident Member Handbook

Resident Member Handbook

WELCOME HOME TO 45 RAILROAD

As you get settled into your new place, we wanted to share some quick tips to help you take advantage of everything Boardwalk has to offer.

Create an account on our Resident Member Portal powered by

The Resident Member Portal is a quick and easy way for Resident Members and Associates to interact, connect and access their information online. With a Resident Member account, you have the freedom to:

• Make payments online via debit and credit card.

• Submit and track maintenance requests.

• Book elevators.

• Amenity room bookings.

• Communicate with site teams through the chat feature.

• Browse and claim Boardwalk perks and promotions.

Not to mention, it’s mobile friendly, meaning you can access everything you need on the go.

Home is a place where you feel a sense of belonging and connection.

TABLE OF CONTENTS

Moving In 6 Your Lease 9 Paying Your Rent 10

Parking 12 Utilities 14

Insurance 15

Pets 16

Maintenance & Service Requests 19

Balconies & Windows 20

Decorating Your Suite 22

Being A Good Neighbour 25 Fire Safety 29 Refer A Friend 32

Pre-Authorized Payment Program 34

MOVING IN

We understand that moving can be an exciting and busy experience. With so much going on before, during and after the move, here are a few things to remember as you settle in your new home:

• Although your suite is inspected before you move in, make note of any concerns you have about your new home. If something was missed, we are happy to review with you.

• Please break down your boxes. This will help your community recycling bins from getting over-filled.

• Please provide us with your phone number and email address so we always have a way to contact you!

• Get to know your neighbours! A community is where we all feel a sense of home, comfort and belonging.

YOUR LEASE

Remember to keep your lease and all legal documents pertaining to your tenancy in a safe place for future reference.

The lease agreement between you and Boardwalk contains important information regarding your tenancy.

You may also view details of your lease on your Resident Member account at resident.bwalk.com.

Please read this document carefully and feel free to ask us questions about anything you do not fully understand.

PAYING YOUR RENT

Paying your rent on the first day each month is easy at Boardwalk!

Here are the different ways in which your payment can be made:

• Online Banking

VISA and Mastercard debit or credit card are accepted on our Resident Member Portal powered by Yuhu.

• Pre-Authorized Payments Plan (PAP)

Our Pre-Authorized Payment plan is a convenient, worry-free and secure way to pay your monthly rent on time, every month, even if you are away. With PAP, your monthly rent is automatically withdrawn from your bank account.

• In-person

Via cheque, money order or Interac at your Leasing Office.

We understand life can get busy, and we want to remind you that payment received after the first of the month is considered late and is subject to legal action, where applicable. Outstanding rent may also lead to legal action.

For online bank transactions, please remember it can take three to five business days for any payment to appear on your account.

PARKING

To ensure all Resident Members have a place to park, we kindly ask that you park your vehicle in your designated parking stall, if specified on your lease.

For everyone’s security, your vehicle must be registered, insured and in operating condition. Due to the limited space we have available, we ask that you find alternate parking for your recreational vehicles, trailers or motorhomes.

If you pay extra for a parking stall and wish to cancel it, simply provide us with one month’s written notice.

Our team has taken all necessary measures to make sure your vehicles and belongings remain safe. Please make sure to lock your vehicle and not display any items of value. Boardwalk is not responsible for theft or damage to vehicles.

UTILITIES

It’s important to have your utilities in your name as soon as you move in.

If you forget to have the utilities set up in your name and the bill gets sent to Boardwalk, you will be charged for the services of the utilities in addition to an administration fee.

It is equally important to remember to disconnect them upon move-out to avoid any unnecessary charges to your account.

INSURANCE

For your protection, it’s mandatory that you purchase an insurance policy that covers your personal belongings against loss from water, fire, theft and includes insurance for third party liability.

We feel it is important to remind you of the potential financial hardships should a serious loss occur. The average household has approximately $35,000 worth of possessions, not including valuable items such as jewelry. Insurance covers more than just your possessions, it also protects you against liability for the damages to Boardwalk’s and your neighbours’ property. Purchasing a basic policy is very inexpensive protection against these risks.

We’ve partnered with Zipsure to offer our Resident Members a discounted price on insurance. Visit Zipsure.ca for more details.

PETS

At 45 Railroad, we know your pets are part of your family, so we do all we can to make sure they enjoy their new home as much as you do!

45 Railroad welcome pets, so long as they do not cause any disturbances to the community.

We encourage you to consider the following information before adding a pet to your family:

• Cats and well-mannered dogs are welcome unless the building is specified as a non-pet community.

• Small fish bowls and birds are welcome in our communities up to a certain capacity.

• Rodents and reptiles are not permitted in our apartments or townhomes. Please speak with us should you wish to house other animals such as ferrets or rabbits.

• We kindly ask that all pet owners clean up and care for their feline and canine friends.

• For your convenience, we’re proud to offer our dog washing station located on the ground floor. We hope this will help keep your pets clean and happy after those long walks.

MAINTENANCE & SERVICE REQUESTS

Each of our communities employ highly skilled Maintenance Associates who respond to service requests Monday through Friday, during regular business hours. Resident Members can easily track and submit maintenance requests through the Resident Member Portal powered by Yuhu.

Our Maintenance Associates do their best to complete requests within the 72-hour time frame outlined in your lease agreement. Sometimes there are delays due to maintenance emergencies that require their immediate attention. Please be assured that should this happen; our Associates will do their best to have your request completed as soon as possible.

The unexpected can happen, and if it does, you’ll have the peace of mind of knowing that a Maintenance Associate is available for emergency calls 24-hours a day, seven days a week. We ask that you contact us immediately if you are experiencing a situation where your health and safety are at risk, or if the situation will cause extensive damage to your home if it is not taken care of immediately. An emergency service request covers essential items such as:

• Lack of electricity.

• Flooding in your suite.

• No heat or water.

• Plumbing Issues.

• Lack of access to your suite.

With service on call, your peace of mind is guaranteed. If you have an emergency maintenance request, please contact your Leasing Office, or call our 24-hour Customer Service Centre at 1.800.310.9255 immediately.

If there is ever an occasion where Boardwalk needs to enter your suite for maintenance, you will be provided a 24-hour written notice to advise when and why we are entering. If we have verbal permission to enter your suite for a maintenance issue, you will not receive 24-hour written notice. Please keep in mind the only time we would enter your suite without notice is in an emergency situation where life or property is in jeopardy.

If you have a non-emergency maintenance request, please submit a request on the Resident Member Portal or call our 24-hour Customer Service Centre at 1.800.310.9255.

BALCONIES & WINDOWS

Your balcony is yet another space to entertain, eat and hang out. Unlike the inside of your home, there are unique constraints that set the balcony apart from your indoor rooms.

• Patio furniture, plants and fake foliage are permitted.

• All items on balcony must be secured and nothing is to be attached to the balcony railings.

• Please only place proper window coverings on your windows. We ask that flags, blankets, tapestries, and signs only be displayed inside your home.

DECORATING YOUR SUITE

Our goal is to make each Resident Member feel at home, so making sure your suite is personalized and stylish is important! If you decide to add your personal touch to your new home, we ask that you avoid using adhesive material, large nails or screws, as they can easily damage the walls, floors, ceiling or woodwork of your suite. Instead, please use small nails or hooks for wall hangings.

We kindly ask that you speak to us first, should you wish to paint, or make any structural alterations to your suite.

If Resident Members are looking to mount their TVs, they must be professionally mounted and removed upon move-out (mounting equipment does not have to be removed).

Being a Good Neighbour

Being a good neighbour is easy when you follow the Golden Rule: Treat others as you’d like to be treated. You are likely to see your neighbours everyday, or at least quite regularly, so you will have opportunity to build positive relationships.

NOISE LEVELS

Our communities are not completely sound proof and with that comes the inevitability of noise.

Here are a few tips to ensure that noise is kept to a minimum.

• Please do your best to keep the decibel level reasonable when watching TV or listening to music.

• Avoid stomping on your floor, especially in loud shoes.

• If you have small children, the pitter patter that you think is adorable, may be bothersome to your neighbours. Area rugs can help keep sound down.

• If you are enjoying the company of friends and family, let your neighbours know in advance.

Remember, sometimes your neighbours may not realize just how loud they are being. A polite conversation with your neighbour or a knock on the wall if it is late at night may help.

If you experience excessive noise for an extended time, we kindly ask that you contact us, so we can address the situation.

FIRE SAFETY

It’s not only important to know what to do during a fire, but it’s also essential that you prepare yourself and your family before a fire occurs.

• Ensure your smoke detector is not disconnected or covered.

• Familiarize yourself with the sound of your smoke detector.

• Know where the pull stations and fire extinguishers are located in your building so that they can be activated quickly.

• Familiarize yourself with the building and know at least two ways out of your building from your suite.

• Review your building’s fire escape plan.

• Here are some other tips to protect your home from fire hazards:

• Always stay in your kitchen when cooking or baking.

• Ensure your pets and children stay off all cooking services and countertops.

• Keep the stove area clean and clear of anything that could catch fire.

• Avoid overloading circuits and use surge protectors to protect your appliances.

• Don’t use power cords that appear frayed or cracked.

• Don’t run power cords under rugs or between rooms.

• Never leave burning candles unattended.

• Never leave a portable space heater unattended.

• Avoid careless smoking and use a deep, non-combustible ashtray.

• Never put out cigarettes in plant pots, moss or other types of soil as they may contain combustible materials.

Never pour water on a grease fire.

If you are cooking and a fire ignites in your pan, slide a lid over the burning pan and turn off the burner. Leave the pan in place until the pan is completely cool. Moving the pan can cause serious injury and you risk spreading the fire.

REFER A FRIEND

Having your friends and family living nearby is great. Getting paid for referring people is even better!

Why not tell your friends and family about your great home or about the exceptional services and features you enjoy living at 45 Railroad.

As a thank you for helping us find a great new Resident Member, we will give you a credit on your account! Referred Resident Members must reside in their suite for 14 days before the credit will be applied.

Pre-authorized Payment Program Authorization Form

Name:

Suite No.: Building: Address: Phone:

These services are for (check one): Personal Use

Business Use

I authorize Boardwalk REIT Limited Partnership to process a debit, in paper, electronic or any other form in the amount of the outstanding balance on my account as per my lease agreement on the 1st day of each month, beginning:

Start Date:

I would like a monthly receipt showing my payment received.

Yes

No

I have waived my right to receive pre-notification of the amount of the PAD and agreed that I do not require advance notice of the amount of PADs before the debit is processed.

I acknowledge that I have read and understood all the provisions contained in the terms and conditions of the preauthorization and that I have received a copy.

In order for Boardwalk to comply with federal and/or provincial privacy legislation, I/we understand that all personal information collected from me/us may be collected, used and disclosed by Boardwalk for the purpose of my/our application assessment, for the purpose of debt collection, to uphold and maintain the rules and regulations of the property, to evaluate my/our tenancy, to comply with applicable law and in the ordinary course of Boardwalk's business, including, but not limited to, any refinancing or potential sale of the property, and normal course dealings with providers of utilities and other like services.

Signature: Date:

I have attached a “void” cheque.

or

Financial Institution Name:

Institution Number:

Transit Number:

Account Number:

Address:

Boardwalk REIT

–

Calgary, Alberta T2R

bwalk.com

403.531.9255

403.531.9565

Pre-authorized Payment Program Authorization Form

TERMS & CONDITIONS

a) I authorize the Payee to debit my account as indicated on the attached "void" cheque under the terms and conditions agreed to me with the Payee until such time as written notice to the contrary is given.

b) I acknowledge that delivery of my authorization to the Payee constitutes delivery by me to the branch of the financial institution at which I maintain an account and that such financial institution is not required to verify that the payment (s) are drawn in accordance with this authorization. Termination of this authorization may/may not terminate the contract for good and services provided.

c) You the Payor may revoke your authorization at any time, subject to providing notice prior to the 23rd of the month you wish to cancel the PAD. To obtain a sample cancellation form, or for more information on your right to cancel a PAD Agreement, contact your financial institution or visit www.cdnpay.ca.

d) I will notify the Payee in writing of any changes to the account information or termination of this authorization prior to the 23rd of the month preceding the next pre-authorized debit.

e) I agree to replace any insu icient funds plus any applicable NSF fee with a certified cheque or money order.

f) I acknowledge that if there are insu icient funds on the first of the month, a second attempt will be made to withdraw the funds. I recognize that my financial institution may charge an additional NSF fee should there be insu icient funds upon this second attempt.

Items charged under any of the following conditions will be reimbursed subject to written notification by me to the branch of account within 90 days.

You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.dncpay.ca.

a) I never provided authorization to the Payee.

b) The pre-authorized debit was not drawn in accordance with my authorization.

c) My authorization was revoked.

d) The debit was posted to the wrong account due to invalid/incorrect account information supplied by the Payee.

I warrant that all persons whose signature(s) are requested to sign on this account have signed this agreement.