On The Move: Jan-Mar 2024

LETTER FROM THE PRESIDENT 2024

2024 is in full swing, where we are ready for it or not. And as we embark on this new year, I wanted to take a moment to express our sincere gratitude for your continued trust and loyalty to our brand. Your satisfaction is at the forefront of everything we do, and we are committed to ensuring that your experience with our products and services exceeds your expectations.

We understand that our success is innately linked to the satisfaction of our customers. Therefore, I am delighted to share some exciting updates and initiatives that we have planned for the upcoming months.

Firstly, we have been actively listening to your feedback and we appreciate the insights you provide. In response to your suggestions, we are investing in enhancing our product line to better meet your needs. Our team is diligently working to introduce new features, improve existing products, and expand our offerings to provide you with a wider range of choices.

Additionally, we are continuously striving to elevate the level of customer service you receive. Our customer service team is here to assist you with any inquiries, concerns, or feedback you may have. We value open communication, and your input helps us refine and improve our services. If there

is ever anything we can do to make your experience better, please do not hesitate to reach out to our dedicated customer support team.

As part of our commitment to transparency, I want to assure you that we adhere to the highest standards in terms of quality, safety, and ethical business practices. Your trust is invaluable to us, and we take pride in delivering products and services that meet and exceed industry standards.

In the coming months, we will be launching several promotions and exclusive offers as a token of our appreciation for your continued support. Be sure to stay tuned for exciting announcements, as we believe in making your experience with us not only satisfying but also helping you achieve your goals for 2024.

We greatly appreciate your feedback and continued support. We want to ensure that we are committed to supporting you and helping you achieve your goals for 2024. If you have any further questions or if there's anything we can assist you with, please feel free to contact our customer service team. Wishing you a prosperous and joyful year ahead.

Sincerely,

CJ Stratte

MEET THE TEAM

NAME

TITLE

Executive Team

E-MAIL

Maury Westerdale Chairman of the Board info@onthemovetrucks.com

CJ Stratte President/CEO cj@onthemovetrucks.com

Marina Young Chief Financial Officer marina@onthemovetrucks.com

Sales Team

Daniel Garza VP of Sales and Operations daniel@onthemovetrucks.com

Jim Ferguson Marketing Director jim@onthemovetrucks.com

Tim Moranz Specialty Vehicle Manager tim@onthemovetrucks.com

David Nasis Sr. Account Executive david@onthemovetrucks.com

AJ Darrah Director of Revenue aj@onthemovetrucks.com

Ryan Richardson Account Executive ryan@onthemovetrucks.com

Priscilla Brito Account Executive priscilla@onthemovetrucks.com

Chelsea Moehle

Rand Racey

Marketing/Executive Assistant chelsea@onthemovetrucks.com

Insurance Agency

Agency Director rracey@onthemovetrucks.com

Michael Woolard Tenant Protection Program Director m.woolard@onthemovetrucks.com

Charly Burch Tenant Protection Administrator charly@onthemovetrucks.com

Admin Team

Lexie Rose Controller lrose@onthemovetrucks.com

Malachai Brand Staff Accountant malachai@onthemovetrucks.com

Noemi Farias Title and Registration Associate noemi@onthemovetrucks.com

Karen Lunski Customer Service Director karen@onthemovetrucks.com

Sandra Meckel Claims Adjuster sandra@onthemovetrucks.com

Juan Castillo Warehouse Manager Juan@onthemovetrucks.com

Bobby Stratte Warehouse Assistant bobby@onthemovetrucks.com

ON THE MOVE CHRISTMAS PARTY!

We hope everyone had a wonderful holiday!

“THE HAT LADY”

ANNE BALLARD

CHRISTMAS PARTY

SBS CHRISTMAS PARTY

Creating an Exceptional Customer Experience in Your Self-Storage Facility

by Anne Ballard and Stacie Maxwell, Universal Storage Group

Delivering an exceptional customer experience is key to the success of any business, including self-storage facilities. By prioritizing customer satisfaction and implementing strategies that go beyond basic storage solutions, you can differentiate your facility and build longlasting relationships with tenants. In this article, we will explore the steps to creating an exceptional customer experience in your self-storage facility.

Warm and Welcoming Reception:

The first impression matters. Ensure your facility has a warm and welcoming reception area where tenants and visitors feel comfortable. Train staff to greet customers with a friendly attitude and provide prompt assistance. Create a clean and inviting space that reflects your commitment to customer service.

Clear Communication and Transparency:

Establish clear lines of communication with your customers. Provide multiple channels for inquiries and ensure prompt responses to emails, phone calls, and inperson interactions. Be transparent about rental terms, pricing, and any additional fees to avoid surprises. Clear and open communication builds trust and enhances the customer experience.

Streamlined Rental Process:

Simplify the rental process to make it convenient and efficient for your customers. Implement online reservations and rentals, allowing tenants to choose and secure storage units remotely. Minimize paperwork and provide digital options for lease agreements and payments. A streamlined rental process saves time and effort for your customers.

Clean and Well-Maintained Facilities:

Maintain a clean and well-maintained facility to instill confidence in your customers. Regularly clean common areas, hallways, and restrooms. Ensure that units are clean and free from pests. Implement a proactive maintenance plan to promptly address any issues that arise. A clean and well-maintained facility creates a positive impression and enhances the overall customer experience.

Convenient Access and Peace of Mind:

Ensure that tenants have convenient access to their storage units while maintaining a high level of trust that their items are out of harm's way. Implement access control systems that allow authorized entry. Provide convenient access hours that accommodate various schedules. Regularly inspect and maintain your property to ensure that your surveillance cameras and lighting are working. Providing accessibility and a sheltered environment contributes to a positive customer experience.

Personalized Customer Service:

Go the extra mile to personalize the customer experience. Train your staff to understand tenants' unique needs and provide tailored solutions. Offer assistance with packing tips, moving resources, or suggestions for efficient storage. Recognize and celebrate milestones with loyal customers, such as anniversaries or referrals. Personalized service creates a bond with customers and fosters loyalty.

Value-Added Services:

Offer value-added services to enhance the convenience and overall experience for your tenants. Provide packing supplies, moving truck rentals, or partnering with professional moving companies. Consider offering free use of dollies or carts to assist with moving belongings. These additional services differentiate your facility and add value for customers.

Proactive Communication and Support:

Stay in touch with your customers beyond the rental process. Send regular updates, newsletters, or tips on organizing and maximizing storage space. Provide resources or guides on decluttering, packing, or moving. Proactively address any concerns or issues raised by tenants to show that you value their feedback and satisfaction.

Swift Issue Resolution:

Address any issues or concerns raised by customers promptly and professionally. Empower your staff to handle and resolve problems efficiently. Actively listen to customer feedback, and use it as an opportunity to improve your services. A swift and satisfactory resolution demonstrates your commitment to customer satisfaction.

Continuous Improvement:

Regularly evaluate and improve your customer experience strategies. Seek feedback from tenants through surveys or reviews to understand their evolving needs and expectations. Stay updated on industry trends and benchmark against competitors. Embrace a mindset of continuous improvement to deliver an exceptional customer experience.

Self-Storage Property Management Services

Creating an exceptional customer experience in your self-storage facility sets you apart from competitors. If you have questions in regards to managing your property after reviewing the information above, contact our team, and we will help you by evaluating your property and developing a custom plan of attack for your market.

Anne Ballard is President of Marketing,Training & Developmental Services for Universal Storage Group and known industry wide as The Hat Lady for her variety of headwear. Anne has served on the SSA Board of Directors and is a two term Past President of the Georgia Self Storage Association. A frequent speaker at state, national and international conferences, Anne is also the author of The Hat Lady Speaks, Marketing and Managing Self Storage and numerous articles for industry magazines and The Self Storage Almanac, Development Handbook and others over the last 30 years. Founder of Universal Management Company in Atlanta in 1993 and now an owner and partner in Universal Storage Group.

Stacie Maxwell is Vice President of Marketing and Training for Universal Storage Group. In her current capacity she has been a vital member of the Leadership Team for over a decade and serving as the team leader for the Marketing and Training (M&T) Team. In this dual role, she provides oversight for brand management, design, and marketing initiatives for both the company and for USG's extensive portfolio of 70+ storage facilities. Additionally, Stacie leads the company's multiple award-winning 4-Phase Manager Training program and New Store Startup(STARS) teams. She has a robust background spanning over 22 years in the storage industry.

EMPLOYEE SPOTLIGHT

Jim Ferguson

Position at On The Move: Marketing Director

When did you start working at On The Move? March 2023

Where are you from? Most of my life has been in North Carolina, but did live in Wisconsin for ~12 years when I was younger.

Alma mater: North Carolina State University, with a double major in Design and Textiles Technology

What did you do before On The Move? I have worked in the Self-Storage industry for ~14 years now, with having the chance to work for Storable and SiteLink, but also worked for Storage Asset Management as well. I am lucky to have worked on the vendor and operator side of the industry.

Favorite thing about On The Move? The family environment and feel like you have a home, working along people who care about you, the products you offer and clients we worked with. I feel valued and appreciated, plus getting the opportunity to work in many different industries is rewarding.

Tell us about your family: Been with my wife, Brook, for 13 years and have two boys (Ashe, 6 & Amos, 9). I also have a diabetic service dog, now retired, named Betes, and we just got a new puppy, Violet. My parents are retired and moved to the beach. I am the youngest of three and we all have kids around the same ages. I have 14 first cousins and most of us get together each summer for a week.

Hobbies: Love to travel when I have a chance. Also, volleyball, frisbee golf & fly fishing are my top sports I play. We love the beach, mountains and even making trips in an RV together to see parks, hiking and get outside.

Jim with wife, Brook, and boys Ashe & Amos

Favorite animal: Penguin and Otter.

Favorite music: 90s/2000s alternative, a female artist with a piano &/or an acoustic guitar, to even electronic/dance.

Proudest moment at On The Move? There are a couple, but I love that I added a clause in my hiring contract with CJ & On The Move that I get to wear hats all the time. No matter if that is speaking infront of thousands, trade shows and zoom calls. I get to wear hats that range from: Penguin, Unicorn, Batman, self-storage operators brands to even Green Bay Packers ones.

GUARDIAN STORAGE

Adds Mural to Beautify

Pittsburgh Community

FOCUSED ON PROVIDING A GREAT CUSTOMER EXPERIENCE AND ADDING VALUE TO OUR COMMUNITIES

Originally posted with Inside Self Storage

Guardian Storage, which operates self-storage facilities in Colorado and Pennsylvania, has added a colorful mural to its property in the Shadyside neighborhood of Pittsburgh. The artwork at 5873 Centre Ave. spans 1,600 square feet across the loading-area wall. It’s meant to serve as a “thank you” to the community and a symbol representing the diversity of the region that hosts Guardian’s first site and corporate office, according to a press release.

The project began last year when Guardian commissioned Pittsburghbased artist Maria DeSimone Prascak of Maria’s Ideas to bring its vision to life. Though COVID-19 created some obstacles, the mural was officially completed in July 2021. The community response has been overwhelmingly positive, the release stated.

“We are always focused on providing a great customer experience and adding value to our communities. The mural contains positive messages and vibrant imagery designed to be uplifting for our customers and the community as a whole,” said Steven Cohen, Guardian CEO and president.

“We hope all of our customers can see themselves in this mural; it so beautifully represents the diverse community from which Guardian has grown.”

Cohen, a Pittsburgh native and entrepreneur, has expanded Guardian into a 31-property portfolio that remains locally owned and operated. An integral part of his strategy has been to build a strong brand known for quality properties and exceptional customer service, according to the release.

“We wanted the mural to be something everyone could enjoy, so we installed roll-up doors with windows to ensure the mural is visible to employees and passersby,” Cohen said. “It’s been great to see the smiles and energy it brings to the property.”

Guardian has long been dedicated to giving back to the communities in which it operates. The mural is the latest venture in its Guardian Gives program, a series of long-term commitments to support three key areas referred to as “Educating Our Youth,” “Neighbors in Need” and “Green Communities.” The self-storage operator has sponsored neighborhood gardens through the Western Pennsylvania Conservancy, supported food-insecurity programs, and hosted charity drives with

partners Knock Knock Give a Sock and One Warm Coat. For the past six years, it has also worked with The Education Partnership and Kids In Need Foundation to adopt local schools in Colorado and Pittsburgh, providing supplies to help students in underserved areas.

“We’re always trying to be better than we were the day before,” Cohen said. “Our customers deserve that commitment. The mural is another way to strengthen our community ties and thank everyone for their support over more than three decades.”

Established in Pittsburgh in 1987, Guardian operates 20 locations in Greater Pittsburgh and 11 in Greater Denver.

Why Outsourcing May Be the Solution Your Self-Storage Operation Needs & the Services You Can Hire

By Sue Haviland – Originally posted with Inside Self Storage

Depending on its size, age and location, a self-storage facility can be a lot for a manager or small team to handle. Outsourcing some tasks can keep your operation running at peak performance while freeing up time and resources. Here are some reasons to consider it and the types of services you can hire.

When you consider ways to get your self-storage operation to peak performance, the old saying is true: Time is money. A common pain point for facility operators is deciding how to spend limited time and resources, especially when you’re being pulled in multiple directions. As your business grows, you may find yourself taking on more roles and responsibilities: sales, marketing, staffing, accounting and maintenance, for example.

When you reach the point that you know you need help, you can either hire more employees, or you can outsource some services to outside vendors. The latter could be the key to success.

WHY OUTSOURCE?

The first question to answer is whether outsourcing can be beneficial to you and your self-storage business. If yes, would it be better to hire a third-party management company to take over the entire operation or just farm out certain aspects? Only you can determine what’s best for your company. I’ve worked with many owners who knew they needed to outsource some things but found it very difficult to give up control.

WHERE DO YOU START?

First, measure every business process you’re thinking about outsourcing against this set of questions:

• Is the task outside your team’s principal capabilities?

• Does it require significant creativity, experience or expertise?

• Does it require a license or regulatory compliance?

• Is it a task you dread doing?

• Could outsourcing save considerable time or money?

If your answer is to any of these is “yes,” outsourcing may be the way to go. You’ll be able to remove items from the daily management of your self-storage facility so you and your team can focus more energy and hours on your core business: renting units and increasing revenue.

COST VS. TIME

When deciding whether to outsource, you need to perform a cost vs. time analysis. You may technically be able to handle certain tasks in-house, but it’ll take away from your ability to focus on other strategies and goals. If you hire a contractor, you can redirect employee hours to something more productive. One of the most common examples I see is self-storage staff being pulled outside the office for cleaning and maintenance rather than answering the phone and working leads.

My advice to decision-makers who are considering whether to outsource is to ask yourself three critical questions:

Do these business functions differentiate us or give us a competitive advantage in the market?

How important is it to mitigate the risk if it isn’t done correctly or in a timely fashion?

Does the cost of managing this task internally exceed the value it brings to the organization?

Every self-storage owner must manage risk to drive their business forward. Some hazards are easily identified, while others are more subtle. Outsourcing can help you better manage and mitigate risk in areas in which your operation may not be very sophisticated. The key is to identify your current levels of effectiveness and get help for those initiatives and activities that’ll have the quickest and most significant impact on your organization.

WHAT TO OUTSOURCE

When deciding what work to outsource, determine where your self-storage team lacks expertise. Facility operators can be tempted to do everything themselves to maintain control and save money. But if you aren’t familiar with a particular task, you can waste time trying to master it, and your efforts may be ineffective. One of the best things I ever did for my self-storage company was outsource our marketing rather than try to do it in-house to “save” money.

Of course, there’s always the option to train your team or hire a new employee to do a specific job. However, educating your staff for a one-time project doesn’t make sense. Likewise, it doesn’t merit hiring a full-time employee. In this case, it’s best to outsource.

Some areas in which self-storage businesses can greatly benefit from outsourcing are staff screening and hiring, annual facility audits, marketing, and site maintenance. You might hire someone to review your financials and management reports to find exceptions and improve

revenue growth. Perhaps your company is too small or busy to build and implement it’s own staff-training program, and you can save money by hiring a professional. Payroll is good place to start, as there are many potential labor issues of which you should be aware. Handing this task off to experts can decrease costs and increase compliance.

Cutting labor and operational costs is one of the top reasons why companies outsource. For instance, by hiring outside support for accounting and taxes, you can eliminate the need to hire a chief operating officer. That capital can be channeled elsewhere within the business. So, look at your self-storage staff and think about their strengths and weaknesses. Use that information to put employees where they’re the most productive, then outsource the work that needs a boost. The team can also help you determine where you need help.

Outsourcing is a game of give and take. Where do you want to invest time and money in your self-storage operation? The cost of one investment takes away from another, so view your business activities from three perspectives: Is there a competitive advantage? Will it help us mitigate risk? Does the cost of managing it ourselves exceed the value it brings? The ultimate goal is to find the assistance that enables you to do the best within your core competencies.

Susan Haviland is the owner of Haviland Storage Services, which specializes in selfstorage auditing, manager training, market studies and operational reviews. She has more than 32 years of industry experience, from serving as a site manager to acting as vice president of operations at Extra Space Storage Inc. and Price Self Storage. She's a frequent speaker at industry conferences and tradeshows. For more information, call 760.401.0297.

STAFFED CREATIVELY

Staffed Creatively

by Shannon Charbonneau – XPS Solutions

In the increasingly remotely operated sector of self-storage, it’s becoming more and more clear that there is no such thing as

“Unmanned”, but our facilities these days are “staffed creatively”! For some operators this can mean having multiple locations in a single market and staffing from one location. For others, this means building the best website that you can, requiring automated payments, and hoping that your tenants don’t need a lot of help!

Somewhere in there is a kernel of truth that many operators are finding these days. The only thing it means when you have “unmanned” is that YOU as the operator are handling more and more issues by yourself. Not only that, but additional support onsite typically offers an opportunity for additional revenue streams from ancillary products like tenant protection plans, and even rolling billboards (a.k.a. move in trucks). A recent article in the Mini Storage Messenger quoted a large operator as saying that they expect 7-10% of their total income per property to come from ancillary sources. If you’re running $85,000 per month in revenue, that could mean an extra $6,000.

That begs the question, “What is the most cost-effective staffing method that gets the me the occupancy that I want, and provides the level of service that my tenants deserve?”

There are so many factors to consider here! One very interesting item to note is the rising cost of employees. A quick Google search still shows the average rate for a self-storage site manager at $15 per hour. That’s $31,200 per year, plus fringe for you. However, depending on where you’re located, you may have just laughed out loud reading this and wonder where on earth anyone is finding people for $15 per hour in 2023! And there is a very real reason for that, with the increased cost of living. NerdWallet.com has a very simple breakdown for budgeting purposes. They say to plan for 50% of your budget to go to Necessities, 30% to Wants, and 20% to savings and any debt payments. The math on that puts “necessities” at $1250 per month. In Dallas, Texas, the average rent for a one-bedroom apartment is $1413 per month. Essentially, this means that a single person who lives on their own can’t afford to take the job as your manager at this rate.

But can you continue to absorb all of the increases in your own operational budget and pay more in salaries to help your employees cover theirs as well? Utilities such as electric services continue to rise. Commercial energy rates with name brand providers is up 25% or more from 2020. How about insurance for your facility? You have a multi-million-dollar facility and the operational exposure for things like cyber protection, employment related protection, physical build-

ing protection, wrongful sale, and more. The need for, and cost of, these protections are increasing every year as well.

These factors are driving more self-storage operators to seriously consider a new way of running their businesses. New phrases such as “Remote Manager” and “Boots On The Ground”, or “BOTG” are now a standard part of the vernacular in our industry! It only makes sense that if you have three facilities and staff one of them with a person who handles the operations for all three, you will be able to save money! You may consider letting someone else handle the bulk of the needs for the facility remotely, and reducing your staffing need only to the people who visit the site. This is an incredibly cost-effective model to you as an operator, and provides you with coverage for phone calls, Emails, and live chats that you will miss otherwise!

New tenants often choose the first facility they speak to, and happy tenants rent longer! It is so important to help people right where they are. If they’re online and they want to fill out a form –who is responding on that? Do you offer Live Chat? What if they pick up the phone and call your facility? Who is answering that call, and are they in a position (quiet location, computer access to handle real inquiries) to be able to help immediately?

Answering these questions as an owner/operator will help guide you in your decision making regardless of whether you decide to do it yourself, or hire someone, or include third party support.

Shannon Charbonneau is a highly experienced professional with 27.3 years of work experience in management, sales, customer satisfaction, leadership, and account management. Based in Aubrey,Texas, Shannon joined XPS Solutions in 2011, where she gained expertise in operations and client and vendor relationship management. With a strong background in operations and client relationships, Shannon has successfully built a single site through management companies with hundreds of locations. She is eager to learn and connect with people who bring a fresh perspective and new technology to the market. Shannon is eager to continue learning and growing in her career.

TRUCK OF THE QUARTER

How do you use your truck rental program and what advice do you have for others?

It is a great benefit and that it helps tenants not have to worry about getting a truck and the added expense. Our truck is free to use on any local move in, we use it as an incentive to rent with us.

Any truck rental tips you’d like to share?

Be prepared. When preparing to move your belongings to the storage unit have everything packed and ready to go. That way when tenants come pick up the truck they can load and go.

What is your favorite feature of the truck?

The favorite feature of the move in truck with tenants is the ramp and the use of the furniture dolly.

“We worked with the owner to create a branding that reinforced his vision, which was creating something unique to the marketplace that conveyed traditional stability as well as approachable friendliness. To further express that friendly approachability, we incorporated Weister’s family dog Aubrey and wife Carma on the Graphics of the Truck, which conveys a sense of genuine familiarity and seems to be very popular with customers. We all believe in the importance of customer service, customer experience and warm welcoming with this facility.”

- Stacie Maxwell, Vice President Marketing & Training

Ownership: Weister Smith

Managers: Patricia Simms & Steven Miller (South 75 Location)

Carolyn Emery (Tulsa Location)

Property is managed by Universal Storage Group

CEDAR RIDGE HAS 2 LOCATIONS

Tusla OK – Cedar Ridge Self Storage (June 2009)

Cedar Ridge South 75 Storage (December 2009)

Any special stories that you would like to share about your truck?

Customers are always happy that it is available to them

Where do you park your truck?

The truck is parked behind the gate after office hours but is parked out front in the parking lot so passing traffic can see the truck. We make sure we park the truck on the front so people can see the truck!

How was the lease up of the property?

Lease up was strong with our property. Our truck helped not only with brand awareness, but also helped bring in clients with our free move in truck offering.

How do you market your truck and use it within the Local Market?

When doing local marketing for our business the truck is used as a feature so customers can have one less thing on their plate about getting their belongings here. We even have a special that offers a discount, plus the use our truck for a move so that’s a win win and save money. It is a great service to our clients.

Do you offer your truck to any charities?

Any of our local marketing we use the truck as much as possible. In addition, we offer the truck to any local charities that we work with and that are looking for help.

2024 IS YOUR YEAR!

We work with some of the best people who will help you achieve your objectives and goals this year. No matter your goals: increase revenue, double your business, add new technology, training, better local marketing, be the #1 in your market and more...

Check out some of our partners on the following pages. We want to help you.

If you have any questions or don’t see what you are looking for, please contact us at info@onthemovetrucks.com.

COCKTAILS

Southside Fizz

recipe from foodiosity.com

A riff on the Mojito, but with gin. Light and refreshing, definitely something to enjoy in the summer.

INGREDIENTS

2 oz gin

1 oz fresh lime juice

0.5 oz simple syrup

4-6 mint leaves plus garnish top with sparkling water

PREPARATIONS

• In a shaker add gin, lime juice, mint, simple syrup, ice cubes.

• Shake well.

• Strain into highball glass, filled with ice.

• Top with sparkling water, garnish with spring of mint.

NOTES

• If you want to amp up the flavor consider adding a flavored syrup instead of simple syrup.

• You can swap the sparkling water with club soda or a tonic for extra flavor.

Lavender Bee’s Knees

recipe from stuartalexander.com.au

INGREDIENTS

15 ml lavender syrup

50 ml gin

30 ml lemon guice

10 ml honey

GARNISH

Lemon peel

PREPARATIONS

• Add all ingredients into a shaker.

• Add ice & shake well to combine.

• Fine strain into a pre-chilled cocktail glass.

• Garnish to serve.

2024 trade shows and conferences

TOM FERRY ELITE FEBRUARY 25-27

SELF-STORAGE ASSOCIATION SPRING SHOW MARCH 12-14

INSIDE SELF-STORAGE WORLD EXPO APRIL 2-5

TEXAS SELF-STORAGE ASSOCIATION EXECUTIVE RETREAT JUNE 11-13

INMAN CONNECT LAS VEGAS JULY 30-AUGUST 1

TOM FERRY SUCCESS SUMMIT AUGUST 27-29

SELF-STORAGE ASSOCIATION FALL SHOW SEPTEMBER 3-6

TEXAS BIG IDEAS IN SELFSTORAGE SHOW OCTOBER 8-10

NAR NXT NOVEMBER 8-10

CLAIMS

Dear On The Move Customer,

We hope this letter finds you well. At On The Move, Inc., we are committed to continuously improving our services to better meet your needs. In our ongoing efforts to enhance your experience, we are excited to announce a significant change to our claims process.

We understand that filing a claim can be a time-consuming and sometimes complicated process. To simplify and expedite this for you, we have established a dedicated claims hotline and e-mail address: (830) 428-0787 and/or claims@onthemovetrucks.com

Our experienced and friendly claims representative is ready to assist you in guiding you through the process and addressing any questions or concerns you may have.

Here are some key benefits of our updated claims process:

1. Quick and Easy Submission: No more lengthy forms or online submissions. Just give us a call, and we'll take care of the rest.

2. Personalized Assistance: Our dedicated claims representative is here to provide personalized assistance, ensuring that your claim is handled with the utmost care.

3. Faster Resolution: With our streamlined process, we aim to resolve your claims more efficiently, reducing the time it takes to get you the support you need.

4. Clear Communication: Our team is committed to keeping you informed at every step of the claims process, providing clarity and transparency.

We believe that this change will greatly improve your experience with us and make the claims process more accessible for you. Thank you for choosing On The Move! We value your trust, and we are dedicated to providing you with the best possible service.

Sincerely,

CJ Stratte CEO/President On The Move, Inc.