Student Handbook 2021 - 2022 by Bolton College

Part of the University of Bolton Group

Bolton College Student Handbook 2021-2022

Contents p3

Principal's Welcome

p4 - 5

A Safe Learning Envrionment

College Calendar

Primary Religious Festivals

p9-15

College Mission

- Our Values - Useful Telephone Numbers

Important Information We Collect About You

- What is a Unique Learner Number? - Personal Learning Record - Privacy Notice - Accuracy of Information - Contact Options - Sharing Information p16 - 18

- Childcare Support - Additional Learning Support - Council Tax Exemption - Evidence of Enrolment & Attendance - NUS - TOTUM - Childcare - Food & Refreshments - The Atom – College Shop - Cash Machine - ID Cards - Lost & Found - Change Personal Details - Travel - Student Printing - Sustainability Enforcement Days

p47 - 53

Help With Learning

p53

College Partners

p56 – 58

Safeguarding

p59 – 60

Stay Safe at College

Help with Learning - English & Maths - Employability Skills - Tutorials - ProMonitor

p19 - 25

Supporting your Progress - Work Experience - Learner Support - Library & Learning Resource Centres (LRCs) - Moodle (My Courses) - LRC College Induction

- Enrichment - Student Volunteer Group - Student Wellbeing Champions - Wellbeing – Contacts - Counselling - Care Leave & Care Experienced Students - LGBTQ Students - Multi-Faith Chaplaincy - Quiet Room - Salon Services

p26

Learning in the Community

p27

College Charter

p61 – 62

What We Expect of You

p29 - 46

What We Will Provide For You

p63 - 77

Key Policies & Procedures

p78 - 79

Making Complaints & Comments

p80

Centre Details

- Careers Information, Advice & Guidance - Apprenticeships - Help with Finance - Free College Meals - Bursaries - Care to Learn (C2L) - Help with Finance (19+) - Travel Support

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- Behaviour for Success Agreement

Principal's Welcome Congratulations on choosing to study with us at Bolton College - you have made a great decision! As I write, lockdown restrictions are lifting so hopefully come September, we will be enjoying some normality, although it’s entirely possible some measures may remain in place. Throughout your time here, you can expect plenty of tutor support, new opportunities and a great future once you have qualified; we are ambitious for you at Bolton College and former learners continue to make their mark on the world, whether that’s progressing to university or taking that first step towards an exciting and rewarding career - in fact, in our last Ofsted inspection, inspectors highlighted this very point, noting that our learners develop good employability and personal skills and that a high proportion progress to Apprenticeships, employment or Higher Education. When you join us, we will support you to achieve the best you can and make good progress by setting challenging targets and increasing your critical thinking skills. We strive for excellence in attendance, punctuality, behaviour and meeting course deadlines; regardless of your age or whether you are on a full-time or part-time course, you can rely on us to help you aim high. It’s important that you make the most of your time here and embrace all

opportunities. Outside of the classroom, our enrichment and wellbeing activities will allow you to try something different, adding a whole new dimension to your study, subject of course, to any Covid restrictions. At Bolton College we are committed to ensuring that there is a safe and supportive environment for all; we want everyone to feel comfortable and secure enough to be themselves and do not tolerate harassment, bullying, victimisation or bullying. Ofsted said we ‘promote equality and diversity passionately and exceptionally well.' This Student Handbook is essential reading as it provides important information on College services, policies and guidelines. It sets out what we expect from you and what you can expect from us, so please familiarise yourself with it and ask your Learning Development Mentor or tutor if you have any questions. We wish you a very successful year ahead and if you do spot me in College, be sure to come and say hello!

Bill Webster, Principal of Bolton College

A safe learning environment for our students

The safety and wellbeing of our students is the College’s number one priority. As we move away from the coronavirus pandemic and return to normal, we are doing everything we can to ensure that when you are in College you are safe. As part of this we will continue to ensure that we follow the guidance and we need you to do the same. For those of you joining us in September, or returning for another year, we hope that you feel safe and that you are looking forward to coming to College.

A safe learning environment for our students...

From September, even though restrictions are lifted, we will still have in place the following Covid secure measures for staff, our learners and those visiting the College: • Increased cleaning regime. • Increased security staff presence. • Hand sanitiser stations. • Posters / signage highlighting safety measures. • Encourage Social distancing – where you can take steps to minimise unnecessary contacts and keep your distance. Where you can’t keep your distance you are advised to wear a face covering. • College risk assessment and department risk assessments in place and kept under review. • PPE – as per your departmental Risk Assessments. • Additional PPE for first aiders. • Perspex screens in customer facing roles (reception type areas, security etc). • Restricted use of the lifts – Two people. • One way systems & directional signage, where possible. • Temperature checking machines. • Signage in toilets. • Signage in smoking shelters. • Wipes & sanitiser in offices, staffrooms and classrooms/workshops • On site Covid testing facility • Covid testing home kits for staff and learners (subject to Govt supply) • Two dedicated covid ‘safe rooms’ at Deane Rd in place should someone become unwell on site

College Calendar Here are our official term dates: Autumn Term Monday 6th September to Friday 17th December 2021

Summer Term Monday 25th April to Friday 1st July 2022

Half Term Monday 25th October to Friday 29th October 2021

Half Term Monday 30th May to Friday 3rd June 2022 (Dependent on GCSE exams)

Spring Term Tuesday 4th January to Friday 8th April 2022

Bank Holidays Monday 3rd January 2022 and Monday 2nd May 2022

Half Term Monday 14th February to Friday 18th February 2022

The College has scheduled Staff Development Days on Friday 15th October 2021 and Thursday 3rd February 2022 – usually the College will be closed to students on these days – please check with your teacher.

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Primary Religious Festivals 2020 - 2021 September 2021 6th-8th Rosh Hashanah - Jewish 15th-16th Yom Kippur - Jewish October 2021 14th Dusserah - Hindu November 2021 4th Diwali - Hindu & Sikh 19th Birthday of Guru Nanak - Sikh 28th-6th December Hanukkah Jewish

May 2022 2nd-3rd - End of Ramadan Eid al Fitr - Islam 16th Buddha Day - Visakha Puja Buddhist June 2022 4th-6th Shavuot - Jewish 5th Pentecost - Christian July 2022 9th-13th Eid-al-Adha - Islam 13th Asalha Puja - Buddhist

December 2021 25th Christmas Day - Christian January 2022 6th Epiphany - Christian February 2022 1st Chinese New Year March 2022 1st Shrove Tuesday - Christian 2nd Ash Wednesday - Christian April 2022 1st Hindu New Year - Hindu 2nd-1st May Ramadan - Islam 11th Theravada New Year - Buddhist 14th Vaisakhi - Sikh 15th Good Friday - Christian 15th-22nd Passover - Jewish 17th Easter Sunday - Christian www.boltoncollege.ac.uk

College Mission Bolton College will enable individuals, businesses and communities within Bolton and the region to realise their potential through education and training that is inclusive, inspiring, innovative and responsive to their needs. Our key values are: • Excellence in all we do • Ensuring that learning and the learner are at the heart of everything we do • Equality of opportunity and celebration of diversity • Honesty and Integrity • Serving our community • Sustainability and corporate responsibility Useful Telephone Contact Numbers Within College Absence Helpline: 01204 482 999 (All student absences need to be reported to this helpline between 8am-4pm each weekday). Student Services: 01204 482 182 Customer Support Team: 01204 482 000

Important Information We Collect About You How we use your personal information We understand that some people worry about giving information in case it should fall into the wrong hands. There are very strict laws to make sure that we protect these details and deal with them responsibly. The information below provides a summary of how Bolton College collects, uses and protects personal data that we hold. Personal data means information that can identify you as an individual. This may include your name, contact details, medical or support requirements and financial information and other details supplied to us. Collecting this data helps us provide you with a service which meets your needs and enables us to meet our statutory duties. Data protection law requires all organisations that hold or process personal information to do so in a secure and respectful way. We comply with our obligations under GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive

amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure; and by ensuring that appropriate organisational and technical measures are in place to protect personal data. We aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. Bolton College may share personal information with other organisations as part of our legal obligations, statutory duties or where there is legitimate interest, such as awarding bodies for examinations. We will never sell your information to any other organisation. We will keep your personal data for as long as is necessary for the purpose for which we are processing it, unless we have a legitimate reason for keeping it, for example, any legal requirement to keep the data for a set time period.

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Important Information We Collect About You... Beyond that we may retain some information anonymised to ensure you cannot be identified in order to inform trends and profiles. Where we do not need to continue to process your personal data, it will be securely destroyed. We keep an eye on how you use the College’s equipment and computers and what websites you go on when browsing the internet at College. This is because we have legal obligations to protect you, and a legitimate interest in making sure you are using our computer equipment correctly and are not looking at any inappropriate content. If you want to browse the internet privately, you will need to use your own devices which are not linked to the College’s network or internet connection.

information on how we use your personal information, it provides more information on your rights, which include: • The right to know what personal information is held about you and to have access to a copy of your personal information. • The right to ask us to correct any errors in your personal information. • The right to have your information deleted (restrictions do apply). • The right to restrict the use that we are making of your personal information (restrictions do apply). For more information please refer to the full Privacy Notice for Students on the College website.

For more information please refer to our Privacy Notice for Students. This has been prepared in accordance with the General Data Protection Regulation (GDPR) and is available on our College website. As well as providing more 10

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Important Information We Collect About You... Unique Learner Number What is a ULN? A ULN is a unique 10-digit number. The majority of learners aged 14+ have one. It is designed to help you when you register or enrol on a course. It helps you to prove all of your learning and achievements from secondary school onwards by allowing educational institutions access to your Personal Learning Record (PLR). The ULN is the educational equivalent of your National Insurance number. Where will you find your own ULN? Your ULN may already be printed on your exam results slip or certificate

from your awarding body. It is a 10-digit number and not to be confused with any candidate, exam or centre number that your awarding body may have provided you with separately. If you have not received a ULN already, one will be created for you following your enrolment. Keep your ULN in a safe place. Just like your National Insurance number, you may need to use your ULN for the rest of your life. It makes life easier for you by reducing the need to use paper.

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Important Information We Collect About You... Personal Learning Record (PLR) A PLR is an online record which includes all of your learning achievements, such as GCSEs, A/S Levels, NVQs, BTEC awards, qualifications and work-based learning. The College may access your PLR to verify any qualifications that you have gained to date. This can be useful if you have recently left school and lost your certificates. In the future your employers might ask for your permission to view your PLR in order to quickly verify your learning achievements.

on the 25th May 2018, updating data regulations. Our short Privacy Notice is also shown on Enrolment Forms and Learning Agreements and options are given for how people may contact you regarding surveys and opportunities.

A direct benefit of using your PLR is that your own job and training course applications are quicker to process without having to provide paper-based copies of your certificates and workbased and vocational training – such as GCSEs, A/S Levels, NVQs, BTEC awards, qualifications and work-based learning. GDPR General Data Protection Regulation (EU) 2016/679 (“GDPR”) is a European Union regulation that came into effect www.boltoncollege.ac.uk

Accuracy of Information Obviously we want to make sure that the information we do hold about you is accurate and up to date, so if you do move house or you change any of your personal details, such as your name, address or telephone number etc. then notify us of the change or visit one of our enrolment centres or main offices to update us. We would also like to know if your employment status changes during your course. Please note that it is only your employment status when you start your course which is used to work out if you have fees to pay. Changing your contact options Your Enrolment Form/Learning Agreement will include a section on contacting you for courses or learning opportunities, for surveys and research. If you change your mind about being contacted about courses or learning opportunities, for surveys and research, by post, by phone or by email, please email (from your College email account) Ldteam@boltoncc.ac.uk with the subject line CONTACT OPTIONS, ensuring that the email contains your learner number (found on your ID card); your full name; and what you would like to change. 14

A confirmation email will be sent back to you. Sharing your information Details relating to attendance, progress, conduct etc. will be shared with parents/carers of all learners aged under 19 at the start of their programme for the whole duration of their programme. When you have turned 18, if you decide you do not wish the College to contact your parents, then you can request this via the Enrolment Centre. These details will also be shared with the sponsor of any learner, of all ages, including where the employer has paid for the learner to undertake a course or the learner is on an Apprenticeship programme. Our privacy notice provides more details of how we process and use your data as well as how we may share this with other organisations.

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15 15

Help With Learning English and Maths You are now on a journey to achieving your Maths and English GCSEs! Why do I need maths and English? Maths and English are essential for your progression onto higher level courses and/or employment. Almost all university courses and jobs now expect good levels of maths and English, with a lot requiring a GCSE grade 4 or above in both subjects.

maths you will be studying the AQA specification. Sessions will include a variety of activities designed to enable you to develop your skills and make progress. You will also be expected to access online resources as part of the course to further enhance your independent study skills.

What do I need to bring to my English and maths lessons? For maths each student must bring: • A pen. • A pencil. • A pencil sharpener. • An eraser. • A 30cm ruler. • A protractor • A scientific calculator (for GCSE) • For English each student must bring: • A pen. • A highlighter. What does English and maths look like at Bolton College? You will be expected to attend one class a week for each subject (2.5 hours a week). These sessions form part of your study programme timetable and are compulsory. In both English and 16

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What if I need support? A range of support is available to learners at Bolton College. This includes the learner hub, catch up sessions and in class support, as well as modified materials if required. All tutors will be happy to discuss any needs you may have, so please make them or your course tutor aware so that we can help. What if I have already achieved a grade 4 in my maths and/or English? Maths and English is a key part of academic study and you will continue to develop these skills within your curriculum area. However, if you have a grade 4 in GCSE English Literature but lower in GCSE English Language look carefully at university course requirements if you intend to study further, as some will ask for a grade 4 in English Language. Please contact englishandmaths@boltoncc.ac.uk if you have any queries. Employability Skills Throughout your time at College we will be helping you to prepare for your next steps. All staff who teach you, your tutors, LDMs, Career Coaches and our College Careers Team will be assisting you with developing the right skills, qualities and values you will need, whether you decide to progress to education at a higher level or decide to venture out into the world of work and Apprenticeships. Staff will talk to you about

timekeeping, attendance, being reliable and dependable – all qualities needed for being a good employee and a good university student. Throughout your course you will be learning skills for, and gaining experiences of, the industry you may want to work in. Our staff team and employers will work with you to ensure you have some of the attributes that future employers are looking for: working on your own and in a team; meeting deadlines; using your initiative to see what needs to be done to help a job move forward quickly and efficiently; thinking about solutions to problems; and developing excellent interpersonal and communication skills. We call this set of skills and qualities ‘employability skills’. The Journey to Employment Award is given to students at the end of their time with the College. This is a portfolio of evidence which demonstrates how well you have developed your employability skills. It can be achieved at bronze, silver and gold levels and is highly valued by employers and students. As part of the journey to your next step, we have some standards in place for you to follow in the classroom and the workplace to ensure you get there. During your time at College, if you are studying on a full-time course, you will have weekly one-hour timetabled

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tutorials with your Learning and Development Mentor (LDM). Your LDM is there to support and guide you along your journey through College. In the first term you will participate in an online employability course which is a mandatory part of your study programme. You will be expected to complete this curriculum independently but your LDM will support and monitor your progress on a weekly basis. Your Personal Development offer is aimed to support you to develop your knowledge and skills beyond your main subject. We want you to: • Make excellent progress. • Set and meet challenging targets. • Develop an understanding of equality, diversity and inclusion. • Be enterprising, creative and confident. • Solve problems and be resourceful. • Know how to take care of yourself. • Make positive choices about your health and wellbeing. • Contribute to the community. • Steadily develop personal attributes that will enhance your employability

Our tutorial system is there to help you achieve this. Tutorials for full-time students Each week you will meet with your LDM. The meeting will be with the course group and you will discuss a topic concerned with your course or of interest in the media. These weekly meetings will be related to the tutorial key themes of Personal & Social Development; Citizenship; Progression; and Equality & Diversity. Each term you will have one-to-one time with your LDM. It is your chance to discuss and record your progress on the course, celebrate your success and target areas where you can improve and think about what you want to do in the future. Tutorials for part-time students If you are studying on a part-time course, your course tutor will also be your personal tutor. ProMonitor ProMonitor is the College’s personalised learning environment. ProMonitor is the place where you, your subject tutors and your LDM will monitor and manage your journey through College and towards success. You will also have an opportunity to set

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Supporting your progress

your own personal targets for learning.

essential by the majority of employers.

Work experience All students across College, from ages 16-18 years, will undertake either a 30-hour external work experience placement, a T Level placement or a 90-hour transitional work placement.

Youth social action projects – Level 1 learners. Level 1 learners will complete work experience within a youth social action project. In a work experience context, social action can take the form of you honing your work-related skills and behaviours to have a positive impact on your community.

The College values developing your formal education and employability skills. By undertaking placements, you will have the opportunity to develop and enhance these skills, regarded as

If you have a great idea for a youth social action project, discuss it with

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your LDM or tutor. Your tutor will lead the project and you may be working with an external employer/ organisation.

and technical skills in a role directly relevant to their vocational course.

External work placement – Level 2 learners and some Level 3 learners not on a T Level Level 2 learners will do an external work placement with an employer. The work placement will link to your chosen curriculum area and you have to complete 30 hours of real-life work experience within the year. You will be supported throughout your placement by your designated Careers Coach. Your Careers Coach will help you identify placements related to your course and support you in completion of online evidence-based recordings. T Level industry placements Level 3 learners undertaking a T Level course will complete a 315-hour industry placement with an external employer. The placement will be linked to your course and you will have to complete set aims and objectives. You will be assessed throughout your placement by your designated Careers Coach or curriculum tutor. Transition industry placements For those learners preparing to progress onto a T Level, there is a 90hour work placement to be completed with an external employer aligned to the T Level pathway of your choice. Industry placements give students an opportunity to develop their practical 20

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Learner Support – Supporting Successful Students We want you to get the most out of your course and have the best chance of being successful. We aim to give you any support we can with your college work. All learners are able to benefit from Learner Support during their time at Bolton College. We offer: • Advice on the best way to get help or to help yourself. • Special assessment of your needs. • Structured support plans tailored towards your individual needs. • Technical equipment support. • Communicator support. • Mentor support for your social, emotional and mental health and wellbeing, or any personal support you may require. • Help with English as a second language. • Dyslexia support. • Introduction to and tuition on accessible software that will read resources to you and much more. • Help with English and maths in class; in our drop-in centre, The Hub@1.35C; or remotely online. • Support with exam access arrangements, such as extra time or

a reader and advice on how to use them. • Support for individual or group work. • Help with planning and organising your work and study skills from our drop in centre, the Hub@1.35C. If you have an Education, Health & Care Plan (EHCP) please let us know by dropping into AG.18, emailing studentsupportadmins@boltoncc. ac.uk or ringing Gillian Lonsdale on 01204 482 579 or Amelia Duckett on 01204 482 668. Many students need some extra help at some point in their studies. We will try to identify this, but it is helpful if you talk regularly to your individual tutor. In addition you can: • Indicate your support needs on the college application form. • Ask when you receive guidance, at interview or enrolment. • Ask at the Student Services Centre or reception at other centres. • Ask your tutor to contact Learner Support at any point in your course.

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• Call in to room AG.18 at the Deane Road Campus to have an informal discussion with experienced staff or ring 01204 482 669 to be directed to the right person to talk to. • The Learner Support team is based in room AG.18 at Deane Road Campus. Contact the Learner Support administration team on 01204 482 669/670. Library and Learning Resource Centres (LRCs) What you might think of as the library is also called the LRC at Bolton College. We call it the LRC because we provide you with much more than just traditional paper-based books. The LRC team is here to support you, whatever your course and wherever you are based. We give you access to all different types of learning resources specific to your course, teamed with friendly, experienced and helpful staff to help you with your learning. Our learning resource provision includes: • Online eBooks that you can read anywhere. • Paper-based books that you can borrow and take home. • A virtual online library which you can access from home using your college login and your user name and password. • Free access to educational websites recommended for your course by your tutor. 22

• Helpful study-skills tutorials and one-to-one assistance in any LRC. • Specialist magazines for your subject area. • eLearning resources for your subject through the Blended Learning Consortium. Please bring your ID card with you whenever you visit the LRCs; you will need it to borrow a book, to print, or to log on to a computer. Remember that opening times vary betweeb each LRC, so make sure that you check the advertised times. These can be found on your student homepage under ‘Library’, and on every LRC door. LRC on social media Talk to us on social media! Get updates on our services, ask for help, get involved with local events and find interesting topics for discussion. /boltoncollegelrc ‘Like’ our page @BCLRC Tweet and follow us instagram.com/bclrc Follow our page /BCLRC - Find hundreds of course relevant images links and pins

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The LRC’s content sharing platforms The LRC creates instructional videos to help students learn how to get the best out of the physical and online learning resources offered by the College. Don't forget to click 'subscribe' to keep up to date with our channel www.bit.ly/LRC-channel If you like to read and relax then visit our regular blog at www.boltoncc.ac.uk/library It features all the latest news and views to enrich your learning and broaden your horizons. Here you will also find access to a ‘Personal Development Zone’ which aims to help nurture your self-improvement and growth within areas relating to your mental, social, spiritual, emotional, physical, financial, and study needs. We also publish our own magazine called the ‘Librezine’ which is available as both a digital and print based resource. Our back catalogue can be found here: www.bit.ly/librezine Asking for Help & Support Whether you are a beginner or a confident IT user, the LRC team will be able to help or point you in the right direction. We can support you with everything from accessing your student homepage, printing and saving your work, through to researching for and referencing your assignments. Where can I study? The LRCs at the Deane Road Campus

are designed with you and your study needs in mind. They provide safe and comfortable areas for you to study in. If you feel that your study needs are not being met at any point, please talk to a member of staff. All students are welcome to use any or all of these spaces. Read on to find out which LRC has books relating to your course subject: Deane Road Campus – A Block – First Floor LRC – A1.46 • Drop-in access to laptops, PCs and iMacs. • Self-issue machine for checking out, renewing and returning your books. • Headphones for use in the LRC and laptop chargers. • Wide range of wellbeing, graphic novels and fiction books. • Wide collection of subject books and magazines. • Study tables for independent work. Subjects: • Beauty Therapy & Nails; Media Makeup; Hairdressing & Barbering. • Health Professions; Social Care; Midwifery; Complementary Therapies; Counselling. • Sports; Public Services; Psychology; Sociology; Criminology. • Early Years; Healthcare Play; Teaching & Education. • Catering & Hospitality. • Science and Maths. • Culture & History; Driving Theory. 23

Deane Road Campus – A Block – Second Floor LRC – A2.29 • Drop-in access to PC and Apple iMac computers. • Large collection of books and magazines. • Self-issue machine for checking out, renewing and returning your books. • Guillotine and laminator (bring your own pockets). • Headphones for use in the LRC and laptop chargers. • Study tables for independent work. Subjects: • Accounting & Book Keeping. • Visual & Performing Arts (Theatre, Monologues, Screenplays, Animation, Artists & Techniques, Fashion, Graphic Design, Textiles). • Business, Administration & Management; Computing & IT; Marketing. • ESOL; Easy/Quick Reads; Life in the UK. • English; Languages; IELTS; Sign Language. Deane Road Campus – B Block – Arts & Construction LRC – B1.28 • Drop-in access to computers. • Range of subject-specific books. • Self-issue machine for checking out, renewing and returning your books. • Printer/scanner. • Headphones and laptop chargers. Subjects: • Brickwork; Carpentry & Joinery; 24

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Plastering. • Engineering; Construction & Building Services. • Electrical Installation. • Painting & Decorating. • Plumbing & Heating. • Roofing & Tiling. • Mechanics. Borrowing and renewing books • All books can be borrowed using our self-issue machines located in each LRC. Just ask a member of staff for help with finding or checking out books. • You can borrow up to six books at a time, 10 if you are a HE student, for three weeks before having to renew. • You can renew your book(s) via several methods: online or through the library catalogue; on a self-issue machine; via email library@boltoncc.ac.uk; via phone 01204 482 176; or at the desk in any LRC. • There is no need to worry about late fines if you go overdue - we will not charge you but just ask that you renew your books on time, so we do not send you a reminder. If you do not bring your books back within 35 days of their due date you will be invoiced for their full cost. The same applies to damaged and lost books. Reservations If you would like to reserve a book that is out on loan to someone else, you can do this online through the library catalogue or at the desk in any LRC.

REMEMBER: Other students may be waiting for your book to be returned, so please only keep books for as long as you need them. Student home page and library access The student home page is the first page you will see when you log on to www.boltoncc.ac.uk It is your personal learning environment - a source of information tailored to you and a gateway to online digital study tools within College. In the left hand menu you will see a tab called ‘Library’. Here you can access all the LRC resources; search the digital library catalogue for a book; renew your books; read and download eBooks; access our social media and content sharing platforms; or find general information such as contact details and opening times. Moodle (My Courses) Moodle contains an online version of your course and other College services. It can be accessed by clicking the ‘Moodle’ button in the left-hand-side column of your student homepage. The LRC team works with your tutor to support your Moodle course with resources such as links to websites; and videos and eBooks specific to your

subject. Make time to explore and familiarise yourself with the student homepage and Moodle area as this is the backbone to your learning experience at College. Any member of the LRC team can help with queries relating to both of these online areas. LRC College induction Your tutor may arrange an LRC induction at the beginning of your course. This induction will be a friendly interactive experience which will either be available for you to access in College, or online. The induction will show you the essential things you need to know to get started on your learning journey. It will include how to log on, use your College email, and activate your Moodle course - plus where and how you can access the LRC digital library for all our eBooks, eJournals and other online resources. Our inductions will also show you how to access college-wide facilities such as using the printer, laptop cabinets and self-issue machines. If anything is not covered in your LRC induction, you have not had one, or if you need a refresher, then please ask a member of the LRC team who will be more than happy to help.

Learning in the Community As an adult it can be daunting taking a step back into education so, at Bolton College, we have a network of community learning centres across the borough to help you step back into learning. Our friendly community team will ensure you have a positive learning journey. Whether you’re a new learner or a returning learner, our accessible programmes will boost your confidence, help you to develop skills for employment, and support you to get a qualification. Each centre has its own reception, enrolment centre, café and onsite parking. Ask at a centre reception for anything you need help with and staff will do their best to assist. We deliver courses across three centres in the Bolton area: New Bury (Farnworth), Brownlow Fold (Halliwell) and Deane & Derby (Deane). We also run courses from a range of smaller community venues across Bolton. Our Adult and Community Learning programmes fall into five categories:

Skills for Work & Further Learning: Programmes to help you gain employment, get ahead at work or move on to further learning. You’ll be spoilt for choice, with everything from sign language to office skills. 26

Positive Steps into Learning: Programmes to improve your mental health and wellbeing, from cookery to confidence building.

Computer & Digital Skills: Everyday life is increasingly reliant on computers and digital media. If you feel like you’re behind the times, our computer, IT and digital programmes will bring you into the modern age, improving your IT skills at home and at work.

English & Maths: English and maths skills are essential for succeeding in employment or further study. Our FREE programmes will help you to brush up on these vital skills.

Family Learning: Our FREE programmes ensure that you’ll always have the answer when your little one puts you on the spot. Even better, you’ll get to work alongside your child at school, so you’ll see what they really get up to in the classroom. We like to stay in touch with all our learners, even after they have finished studying with us. So expect a call from us later on to find out how you are getting on with further study and employment.

College Charter Before your course, we will provide: • Qualifications and other entry requirements needed for the course you intend to study on • Full details of how to move forward and advance within College, and information on what students on the same course have achieved in previous years • Honest, open and impartial advice and guidance to help you make the right decisions • Information about fees and any financial support that might be available • Extra help if you need additional support At the start of your course, we will: • Give you an induction onto the course and College, and explain clearly your rights and responsibilities as a member of the College community • Show you round the College, and familiarise you with the buildings and facilities • Discuss with you any additional support you may need after your initial assessment • During your course, you can expect: • A high-quality learning programme delivered by well-qualified and experienced staff • Regular meetings with your tutor to discuss your progress

• Opportunities to express your views about your course and College • Your written work and assignments to be returned promptly, with written feedback that can help you in your studies • Opportunities to take part in enrichment activities • Help with careers information, advice and/or guidance • Access to confidential counselling and welfare services (e.g. housing, finance and health issues) If you are 18 or under, your parents/carers can expect: • Regular progress reviews • At least one Parents’ Evening each year • To be contacted by tutors if there are any issues relating to your progress which are causing concern • The opportunity to provide feedback on the College both informally and by participating in the annual parental survey at Parents’ Evenings • To be asked to encourage appropriate conduct and hard work at all times

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What We Will Provide For You Careers Information Advice & Guidance Our friendly and well-qualified Information, Advice and Guidance (IAG) team, based within Student Services, are available to offer impartial careers advice and guidance and answer questions regarding future progression and career opportunities. The IAG team is based at the Deane Road Campus and offers one-to-one appointments, both in person (and remotely when Covid restrictions apply), in addition to drop-in services. Careers support includes course advice, progression to the next level, help to change subject if you feel you are unsuited to your course and help to explore employment opportunities (including Apprenticeships). An online careers library is also available for you, called eClips, which provides information on a wide range of careers and education options. This can be accessed via your College homepage through the eClips news story, or online at: www.eclips-online.co.uk

The password for the site is moisho46 The IAG team may also come into your lessons to give talks and presentations and they produce a wide range of resources to support you with your future plans. If you plan to go to university, information, advice and support includes: • Advice on degree courses and career routes. • Higher Education Fair, at the start of each autumn term (when Covid restrictions allow). • Support to access information on the UCAS website and help with completing UCAS applications (workshops and drop-in sessions are available to all students, Covid restrictions permitting). • Support with your UCAS personal statement, both from the IAG team and university professionals. • Help with interview techniques and presentation skills. • Support with applications for student finance through Student

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Finance England (drop-in sessions are available to all students, Covid restrictions permitting). • A messaging service, providing regular reminders of important deadlines, and with help available from the IAG team. • A range of resources to help with all of the above, accessed via your College homepage, under ‘Going to University 2022’. When Covid restrictions apply, the following support is offered remotely: • The Signal messaging service will provide information and reminders of UCAS dates/deadlines, registration processes and requirements for application completion at regular and timely intervals. • This service will also provide access to resources via email. • Support will also be provided to students with their applications by phone and email. If you are seeking employment, information, advice and support includes: • Help to produce CVs and covering letters. • Help to develop knowledge of useful job websites and resources. 30

• Support with completion of job and Apprenticeship applications. • Interview skills, techniques and tips. A range of resources is available to help you with all aspects of your job search activities. Electronic versions can be accessed via the Looking for a Job section of your student homepage. For further information or to book a face to face or telephone appointment, please contact the student services team on 01204 482 182, email the team at careersteam@boltoncc.ac.uk or call into the Student Services Centre which is based on the ground floor at the Deane Road Campus. Apprenticeships Why not kick-start your career with an Apprenticeship! Apprenticeships offer training opportunities in the workplace with an employer, learning while you earn and giving you the skills you need to build a rewarding career. We support Apprenticeships in: • Business & Professional Services, Accounting, Paralegal. • Computing & IT. • Hairdressing & Barbering. • Health & Social Care. • Motor Vehicle Body & Paint Operations.

• Motor Vehicle & Repair. • Sport & Fitness. • Teaching (Teaching Assistant). • Construction Industry - Painting & Decorating; Electrical Installation; Plumbing & Heating; Roofing, Slating & Tiling; Brickwork. Want to know more? Visit the College website and check out our Guide to Apprenticeships: www. boltoncollege.ac.uk/apprenticeships Alternatively, call our Apprenticeship Team on 01204 482 036 or email apprenticeships@boltoncc.ac.uk If you want to find an Apprenticeship further afield you can also check out www.gov.uk/apply-apprenticeship Help with Finance We all understand that applying for financial assistance can be a daunting task, but rest assured the Student Finance Team are here to help you through the process. Over the next few pages we will outline the different types of assistance that are available, and the ways in which you must qualify to be eligible for them. If you have any questions, queries or are just a little unsure as to if you qualify, please don’t hesitate to contact us, and we will do our best to help you.

You can reach us via the Student Services Centre on 01204 482 182. Help with Finance: Students aged 16-18 If you are struggling with your course due to financial difficulties, you may be able to get help with some of the essentials for your course, such as childcare, equipment and travel. There is a limited supply of funding, so early application is advised. Student Finance 16 -18 Application forms for the funds detailed below are available online via the following link: http://bit.ly/ypfinsupp and the College website. Free College meals If you or your family are in receipt of Income Support; income-based Jobseekers Allowance; income-related Employment and Support Allowance (ESA); support under part VI of the Immigration and Asylum Act 1999; the guarantee element of State Pension Credit; Child Tax Credit (provided they are not entitled to Working Tax Credit and have an annual gross income of no more than £16,190, as assessed by Her Majesty’s Revenue and Customs (HMRC)); or Universal Credit with net earnings not exceeding the equivalent 31

of £7,400 per annum, you may be entitled to a free College meal for every day you are studying in College. Students qualifying for the Discretionary Bursary may also be entitled to discretionary free meals. If you are 16-18 (or up to age 24 for some students with learning difficulties/disabilities) and you think you may qualify – ask for more information at Student Services.

Bursaries Bursaries are available for some 16-18 year old students taking EFA funded courses. There are two types of Bursary: 1. Student Support Allowance Bursary of up to £1,200 per academic year if you are: • A young person in care, or have recently left care. • A young person in receipt of Universal Credit or Income Support in your own right. • A young person with severe disabilities who is in receipt of either Personal Independence Payment (PIP) or Disability Living Allowance and is also in receipt of Employment Support Allowance (ESA) 2. The Discretionary Bursary The Discretionary Bursary is available to eligible students to help towards costs such as transport and equipment. This is means tested, and you may qualify if you are aged 16-18 and your family’s income is £25,000 or less a year. You will need to provide evidence of your family’s income. Students must meet the qualifying criteria shown above, and must have to travel more than 1 mile (1.6

kilometres) from home to College (Google Maps is used to determine distance) in order to receive financial assistance with travel. Students aged 16 and 17 living in Greater Manchester can apply for the Our Pass from TfGM via www.ourpass.co.uk The £10 cost will be refunded to students qualifying for travel support. Care to Learn (C2L) Care to Learn (C2L) is available to help with childcare costs for students aged under 20 studying on most courses. The C2L scheme will contribute 100% of childcare costs (up to £160 per week per child), but early application is advised. Either contact the Student Finance Officer on 01204 482 191 or ring the nursery staff directly on 01204 482 196 for more information, or check out the following link: www.gov.uk/care-to-learn Care to Learn Care to Learn applications for 2021-22 need to be made online. You can use the following link: www.studentbursary.education.gov. uk/w/webpage/student-bursary 33

Help with finance - students aged 19+ Financial support is available for students aged 19+ with the cost of travel, food support, and childcare. This assistance is means tested, and you may qualify if you have a partner and your family income is £25,000 a year or less, or £21,000 a year where you do not have a partner. You will need to supply evidence of your own or your family’s income. Students who are taking courses at Level 3 or above (not HE courses) will also need to have applied for, and had approved, an Advanced Learner Loan

to qualify for Financial Support. There is a limited supply of funding, so early application is advised. You can apply for help with finance on the 19+ Student Finance Application Form on the following link: bit.ly/adfinsupp or through the College website. Travel support Travel Support is available to some students aged 19 or older who are taking ASB-CB funded courses. Students must meet the qualifying criteria shown above, and must have to travel more than 1 mile (1.6 kilometres) from home to College Google Maps is used to determine distance.

Childcare support Childcare support is available to some students aged 20 or older who are taking either CL or ASB funded courses. Students must meet the qualifying criteria shown above. The College can only assist with Ofsted registered childcare, and will contribute up to 80% of the cost of term-time childcare costs, with a maximum contribution of £45 per child per day. Additional learning support If you are aged 19 or older and are taking a course at Level 3 or above (not HE courses); do not qualify for a waiver of your tuition fees; and you have additional learning support needs, you could get help with the cost of any additional learning support

needs you may have. You will need to have applied for, and had approved, an Advanced Learner Loan in order to receive this assistance. Please contact the student finance team on 01204 482 182 for more information. Council tax exemption You may be eligible for council tax exemption if you are studying for at least 21 hours per week for at least 24 weeks per year or if you are under 20 and are studying for 12 hours per week for at least 3 calendar months. These hours can be made up of time you spend in class, work placements or study you do outside of the classroom. We will check your student records to confirm that you are studying for the required number of hours during the year. In some cases, we may need to contact your tutors for more information. Evidence of enrolment and attendance If you require evidence that you are a student to send to someone you can

request an Enrolment & Attendance Certificate via our online form: www.bit.ly/bcctax20

have a fair deal. If you would like more information about NUS please visit www.nus.org.uk

These certificates can be used to help with child or housing benefit or council tax exemption.

Totum One of the benefits of being affiliated to NUS is access to the TOTUM student discount platform. You can download the TOTUM app on your phone for free and buy a TOTUM card which currently costs £14.99 for one year.

Where ever possible we will email your certificate straight to the organisation asking for it; this is usually the council. There is a space on the form to provide an email address for them. However, in exceptional cases we are able to send the certificate to your home address as it appears on your student record. The certificate is normally processed and sent out within five working days of receipt. However, at the beginning of term it can take longer due to the number of requests we receive. Please remember to tell us if you change your address after you have enrolled. NUS Our College is affiliated to NUS which is an organisation that has been established for nearly 100 years and their mission is to ‘promote, defend and extend students' rights’. NUS represent students' interests to ensure that students can thrive, by campaigning for change and ensuring that students 36

TOTUM provides students with ‘significant extra benefits’, including concessionary rates of entry to many facilities, discounts for shops, travel schemes and leisure activities. It is currently the only student discount card that can be used on the high street and online, that includes PASS ID. If you would like to apply for a TOTUM Card go to www.totum.com or download the app now from the Google Play Store or Apple App store.

Childcare The College’s Early Years and Pre-School Centre is an Ofsted registered nursery on the Deane Road Campus, where students can leave their pre-school children whilst they are studying. The nursery was last inspected by Ofsted on 1st May 2019 and judged to be ’Good’ in all areas: leadership and management; the quality of teaching, learning and assessment; personal development welfare; and behaviour and outcomes for children. Some of the comments in the most recent Ofsted Report were as follows: • Staff make regular observations and assessments of children's learning. They plan meaningful next steps to help children make progress in their development. • Partnership working with parents and other professionals is strong. This helps to provide a shared approach to supporting children's care and learning. • Children are happy and settled. The key-person system is effective. Children share good supportive relationships with staff. 37

• Staff set high expectations for all children. They foster positive behaviour and are good role models. Children are well behaved and play co-operatively. PLEASE NOTE: This service is not on demand, childcare must be prebooked with our Centre. The nursery is divided into two separate age groups: • 6 weeks - 2 years • 2 years - 5 years The Centre opens Monday to Friday, 8.30am to 5pm, during term time. Our staff are professional, caring and welcoming; we offer quality care provided by friendly staff who have extensive experience of working within the early year’s field. All nursery team members are qualified to NVQ Level 3, NNEB or above. All our nursery team are trained in current paediatric first aid. We also have student placements that join the team for experience of working in a nursery alongside their College courses, but they are supervised and supported by staff at all times. 38

Each child is allocated a key person from the nursery team. The child forms a close attachment to the key person and they support the child’s learning and development whilst at nursery. They will also be responsible for building a relationship with you, as their parent, providing you with regular updates on your child’s progress. We operate an Early Years Foundation Stage Curriculum aiming to ensure that: • Each child feels valued and is cared for in a safe, secure, happy and stimulating environment. • An exciting, well planned and wellresourced curriculum is delivered. • Each child is encouraged to become independent. • We develop the whole child emotionally, intellectually, physically, socially and spiritually. • We encourage children to become familiar with letters and sounds (phonics). • We offer a variety of additional support if needed. You can be confident that your child will receive first-class care at our Bolton College Early Years and PreSchool Centre. Some team members

are bilingual and will be happy to interpret for parents if required. Due to Covid-19, our setting has had to implement some additional measures to ensure that the children, their parents and the staff are safe at all times. The setting may have more rigorous risk assessments and routines in place e.g. checking children’s temperature on entry, more frequent handwashing routines, and fewer places available to accommodate social distancing. We can explain everything that’s in place if you join us! There is a charge for using the College childcare facilities but you may be entitled to receive help towards these costs - see the Help with Finance section of the Student Handbook for details. You may also be entitled to receive help towards the costs of childcare

through the same channels if your child is placed at an Ofsted registered nursery outside of the College facility. Food and Refreshments Our students at Deane Road have a number of restaurants to choose from on campus, which are operated in partnership with Atalian Servest, our onsite catering provider in College. All our outlets accept cash, debit/ credit cards/contactless and also free meal fingerprint payments.

bio yoghurts, as well as a hot food offer at teatime for learners attending evening classes. Infusion is open from 8.30am until 8pm, Monday to Thursday, and 8.30am until 2pm, Friday. Foundation This is the construction and arts food court, offering a traditional breakfast service and lunch items, which include vegetarian and halal options. Foundation is open from 8.30am until 2.30pm, Monday to Friday.

Diversity This is our main student food court, offering hot food from 8.30am until 2.30pm, Monday to Friday. The menu includes an extensive breakfast offer; halal options; healthy choices; hot snack items; and a comprehensive 'grab and go' menu and homemade cakes for busy students 'on the go'. Infusion Coffee Bar Infusion is our Costa Coffee Bar, which offers a relaxed environment where students can enjoy a branded coffee with a continental-style breakfast and healthier options including homemade 40

Students who are eligible for free meals can use their allowance at any outlet. This allowance can be topped up with a cash or card payment if required. We have a range of meal deals specifically aimed at our free meal customers to give our students the best value possible. Signature Restaurant Signature is the College’s luxurious restaurant, where you can book excellent meals for special occasions at amazingly low prices. We also offer a takeout service so you can order and collect a healthy tea-time meal to take home after a hard day’s study!

Vending services

Vending machines are also available to provide our out-of-hours service and are maintained by our external partners. There are also snack bars at our community centres. The Atom – College shop The Atom shop is open Monday to Friday, 8.20am to 3.30pm, on a daily basis during term time, and sells a range of stationery, art supplies, students’ work, confectionery, drinks, jewellery, cards, gifts and College clothing. Cash machine The main campus at Deane Road has a cash machine installed on the first floor landing. The cash machine charges 95p for cash withdrawals. This decision has been made by the machine suppliers, not the College. We would advise you to keep your money securely and not carry around large amounts of cash with you for your own safety. ID cards You will be issued with a Student ID Card at the start of your course and you will be offered the choice of a lanyard or a pin badge for your card. Your ID card is a ‘smart card’ which you

will need to use to borrow books from the College LRCs and to use a College laptop. Your Student ID Card is also proof of identity, and you must wear it and show it if requested by a member of College staff. If you forget your ID card, you must sign in and collect a temporary ID wrist band from the security desk, which you need to wear whilst you are in College. If you lose your ID card, replacement cards can be obtained from the Enrolment Centre at the Deane Road Campus and from centre receptions at other sites. Your first replacement ID card will be provided free; you may be charged for further replacements. The Behaviour for Success Policy will be invoked if you persistently forget your ID card, refuse to buy a replacement one, or if you refuse to show it to staff when requested. Student ID Cards are dated and colour coded, and you will need a new ID card for each year you come to College. For 2021/2022 cards and lanyards will be yellow.

Lifts 41

The lifts at our Deane Road Campus are for staff and people with mobility difficulties so students should use the stairs wherever possible. However, if you are unable to walk up the stairs you can use the lift next to Diversity and the Sports Hall. Lost and found If you have lost something please check whether it has been handed in at main reception. We keep a log of items and will ask you to sign for anything you collect. If your item is of value and we don’t have it when you first ask, we can take your details and contact you should it be handed in at a later date. If you find something which doesn’t belong to you, we would ask you to hand it in to reception and we’ll keep it safe until the owner collects it. What you should do if you change your personal details If you change your address or contact number after you have enrolled, you need to update your student record. You can do this by logging in to your Learner Hub Account here www.bit.ly/learnerhub It is really important that you do this because letters and exam certificates will be sent to the address that we have 42

for you on our records. If you receive financial assistance from Student Services, please also notify them of any changes to your name, address, phone number or bank details so that we can ensure we can keep in contact with you and you can still receive the payments you are entitled to. If you change your name after you have enrolled you will need to take evidence of your legal name change, such as a marriage certificate or passport, to the Enrolment Centre at our Deane Road Campus or to reception at one of our community centres. Staff will update your learner record. Travelling to College - Deane Road Campus by public transport Details of public transport services to and from the College are available on the following website: www.tfgm.com Bolton’s bus and rail interchange, which also includes a cycle hub, is on Newport Street/Great Moor Street. Bolton Interchange provides passenger information and ticketing facilities and a safer, more secure waiting environment for buses and trains. The College is an easy 15 minute walk from the Interchange.

By bicycle We have two covered lockable cycle shelters available at Deane Road. One is near the steps to the Signature Restaurant at the rear of the site and the other is next to the Construction Centre. One of the shelters also has small lockers to store a helmet and belongings which can be secured by supplying your own padlock. There are also lockers in the main building and Construction Centre which can be used for a change of clothes etc. If you would like to use the cycle shelters, please call in to Student Services. There is a small refundable charge to use these facilities. By car - parking arrangements Students at the Deane Road Campus are encouraged to use the NCP Bolton Deane Road Car Park behind the main

building to reduce illegal parking and causing inconvenience to our neighbours. The postcode of this car park is BL3 5EQ . You can find out prices for car parking at Deane Road by logging on to www.ncp.co.uk clicking onto 'Find a car park' and searching using 'Bolton Deane Road'. Our community sites have a limited number of car parking spaces. The College has a few spaces for blue badge holders on the private car park at the back of the main campus. These are available from 8.15am each morning and allocated on a first-come, first-served basis. On entry to the car park, the blue badge holder will need to drive up to the barrier and press the intercom system and they will be asked to show their blue badge. On leaving the car park they will need to drive to the barrier and it will automatically be raised. Please do not tailgate other cars into or out of the car park.

Student Printing Each student is awarded a termly £10 purse attached to their ID card for printing. Print charges are as follows: 5p per black & white sheet and 10p per colour sheet. If you use up your £10 allowance, you can purchase additional credits via IT Services (Room A2.12). If you wish to print from your own laptop, go to your homepage and click on PRINTING and then click 'Printing from Your Own Device.'

Sustainability Enforcement Days Litter enforcement is real! Council Enforcement Officers are able to issue fixed penalty notices to anyone seen dropping litter which includes cigarette ends. If you drop litter in or outside College, you could face a fine as it is a criminal offence, under The Environmental Protection Act 1990. The Council Enforcement Officers will be visiting will be visiting the College on the following dates: • • • •

Wednesday 6th October 2021 Wednesday 26th January 2022 Wednesday 16th March 2022 Wednesday 18th May 2022

If you have litter - just bin it! Please remember, do not drop any litter including cigarettes outside the College building. The College is your space and we ask that you tidy up after yourself wherever you are on campus by placing all litter in the recycling bins provided. Bins are provided throughout the College and can be found outside, in each classroom, landings and communal areas.

Additionally, when eating in the College food outlets, remember that these are self-clear areas.

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Helping you with your Wellbeing We want you to do your very best when studying with us and for your future life. We recognise that in order to do this your health and wellbeing needs to be in good shape. Being able to focus, concentrate, get organised and learn well is the key to performing at your best on your course but we recognise that sometimes, things can get in the way. Here at Bolton College we provide many opportunities for you to get your head clear, to make friends and have new experiences which build your confidence and belief in yourself – we call this our Wellbeing for Learning & Life Strategy. We will give you opportunities throughout your time with us to reflect on and enhance your wellbeing. Your tutors and LDMs may suggest that you join in with different activities and clubs to promote your wellbeing or that you speak with someone who has specialist knowledge and can support you – go ahead and see the difference it makes to your studying and to your whole life! Have a look at some of the activities and support available to you to enhance your wellbeing. You can view these on the Wellbeing & Enrichment tab on your student homepage.

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Enrichment Activities Enrichment activities give students the opportunity to do something different to their usual classroom and workshop-based activities. They add a different dimension and value to the study experience of our students. Curriculum Area Enrichment Within each Curriculum Area, Enrichment activities are organised by staff specifically for their students. These vary from skills competitions; visits to trade exhibitions to keep up to date with the latest developments in a particular industry; university fairs; or events specifically linked to course topics and themes. Curriculum Area Enrichment is key to preparing you for your next step, whether it's to get a job in a particular industry or to move on up in education. Cross-College Enrichment Cross-College Enrichment activities develop your knowledge and skills beyond the subject you are studying. All these activities are based on the NHS ‘5 Ways to Wellbeing’: be active, be mindful, connect with others, give to others, and keep learning. The activities help you to have fun, stay physically and mentally well, and develop transferable skills you can use for learning, life and work. 47

Activities in College include events such as our Freshers' Fair, Diversity Festival, and visits from external organisations such as the army and Pets for Therapy. There are a variety of daily sports sessions and classes, with the opportunity to represent our College teams in AOC leagues, cups and competitions. All abilities and genders are welcome to participate in the many sports our enrichment programme provides – come along, meet new friends, and have fun! Activities outside of College include a variety of educational, cultural and fun activity trips. These have included trips to Planet Ice Blackburn Arena; BBC Media City; Liverpool Slavery Museum; Manchester Museum of Science & Industry; Octagon Theatre; The National Cycling Centre; Chester Zoo and Challenge 4 Change, to name but a few! Cross-College Enrichment activities are organised by our Student Liaison Officer (based in the Student Services Centre), sports staff, and staff in the LRCs at our Deane Road Campus. We value the contribution of students to inform the content of the Cross-College Enrichment programme, so if you have any suggestions and/or would like to be involved in organising an enrichment event, please contact our student liaison officer via Student Services, Deane Road Campus or email studentliaison@boltoncc.ac.uk

The Student Volunteer Group Are you interested in doing something different, having new experiences and meeting new people in College? If so, then the Student Volunteer Group may be for you! Becoming a Student Volunteer helps to build your confidence, make new friends, gain valuable work experience and have fun! Examples of volunteering opportunities include meeting and greeting visitors; providing guided tours of the College; aiding staff to care for visitors; and helping events run smoothly. At the end of the academic year you will receive a signed certificate, detailing the number of voluntary hours you have completed. It really is a fantastic way to build your CV and show future education institutions or employers your commitment, achievements and skills that you have developed. For more information please email studentliaison@boltoncc.ac.uk or complete the online application found on the Wellbeing & Enrichment tab on your student homepage. Student Wellbeing Champions Student Wellbeing Champions are volunteers who promote health and wellbeing in the College by encouraging students to access wellbeing-boosting services and enrichment activities.

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Responsibilities include promoting health campaigns through stands and poster displays and giving out leaflets (e.g. World Mental Health Day, National No Smoking Day); signposting students to activities and events that are available; being a good wellbeing role model by promoting a healthy culture within the College; involvement in wellbeing events in College; and collaborative working with other wellbeing champions. Requirements for the role: • An enthusiasm for and interest in wellbeing. • Being approachable and willing to help. • A basic understanding of healthy lifestyles and health promotion. • Being keen to keep up-to-date with activities within Bolton College's Wellbeing for Learning & Life Strategy • Attending the occasional training event/meeting and collaborating with others. For more information please email studentliaison@boltoncc.ac.uk or complete the online application found on the Wellbeing & Enrichment tab on your student homepage Wellbeing at Bolton College – Contacts Bolton College is an inclusive college and support is available to anyone

with mental health needs who wishes to learn. The mental health team and wellbeing team, led by Rachel Butler, will help you to join in College courses with or without support, depending on your individual needs. We work across all College departments to enable a smooth transition into education. Sampling of courses can be arranged for school leavers to lessen anxiety and help them to make informed choices. As part of this team we have pastoral mentors who will offer informal pastoral support. Email the team at mental.health@ boltoncc.ac.uk or visit room AG.47b to self-refer to the mental health and wellbeing team. Rachel Butler SEN Specialist (Mental Health) 01204 482 589 rachel.butler@boltoncc.ac.uk Alana Hughes Mental Health Mentor 01204 482 589 alana.hughes@boltoncc.ac.uk Chris Charles Cross-College & Mental Health Mentor 01204 482 775 chris.charles@boltoncc.ac.uk James Dawson Mental Health Mentor 01204 482 589 james.dawson@boltoncc.ac.uk

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Sue Holder LAC & Foundation Learning Mentor 07582 110 303 susan.holder@boltoncc.ac.uk Iqbal Mallu LAC & Cross-College Mentor 01204 482 667 iqbal.mallu@boltoncc.ac.uk Shahida Khan ESOL Mentor 01204 482 666 shahida.khan@boltoncc.ac.uk Julie Barlow Cross-College & Community Mentor 07849 847 296 julie.barlow@boltoncc.ac.uk College Counselling Service Counselling offers the opportunity for you to talk privately to someone who will listen to you, value you as the person you are and who will not make judgements about you. It offers the space within which you can express and explore your thoughts, feelings and concerns. Counsellors will not give advice as attempting to make decisions for you would be wrong, so with support from your Counsellor, counselling helps you to come to your own decisions on how to move forward. The service is free, confidential and sessions are held in comfortable rooms offering private space to talk. 50

What type of things do students come to talk about? • A problem that is affecting you, your home life or your course work • Being bullied or harassed • Feeling confused, anxious or generally not coping as normal • Exploring what the future holds for you and attempting to make changes in your life Who can use the counselling service? Counselling is available to all students and staff attending courses or working at any College centre. How do the meetings take place? Due to the current COVID-19 circumstances the counselling team have adapted to be able to offer the following methods of counselling, depending on your personal preference and circumstances. 1. Face-to-face counselling in line with all COVID-19 safety measures within the College. 2. Face-to-face counselling via Microsoft Teams using Office 365 log in – both video and live chat options. 3. Telephone counselling. 4. Counselling by email.

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How do I make an Appointment? Take time to consider which method would suit you best. You can contact the College counsellors in a variety of ways: • Call Shirley on 01204 482190 or 07754 068 014 or email counsellingservice@boltoncc.ac.uk • To make a referral, type “Counselling Referral” into Ask Ada and the link to the form will appear. Email the form to counsellingservice@boltoncc.ac.uk Care leavers and care experienced students Bolton College particularly welcomes young people who are care leavers or who have recently experienced being in care. If you are a young person who has been looked after by the local authority or have recently been in care, or if you have been adopted by a family in the past, there is support for you at College if you would like it. We understand that young people do not like to be labelled, singled out or be made to feel different in any way, therefore we will work with you to ensure that any support you receive is delivered sensitively and discreetly. Our young people who are looked after and those leaving care have some entitlements. These students aged 16-18 are usually entitled to a weekly Student Support Allowance (cash to support you with the costs of studying at College) and you can find out more about this by contacting the Student

Finance Team in Student Services. It is also usual for these students to have a Personal Education Plan (PEP) when they come to College. PEP meetings are set up with you, your social worker, your tutors and those who support you at College. They are designed to check how College is going for you; to see if anything needs to be changed to help your progress; and also to plan ahead for your future. In 2021-2022 we would like to set up a Care Leavers Forum, where care leavers can meet and they can advise the College about the needs of care leavers to ensure we get our services right for you. If you are interested in being part of this please contact the Student Services Manager in A1.17 or on eileen.nicholson@boltoncc.ac.uk If you need to link up with your social worker or you need to talk about any issue which may be affecting you – speak to your tutor directly or you can contact your allocated Student Mentor who organises your PEP in College, or contact the Student Services Manager who is the Designated Person for LAC and Care Leavers in College, in room A1.17.

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Bolton LGBT (Lesbian, Gay, Bisexual & Transgender) Support and Youth Group This group meets at Bolton Library every second and fourth Monday of the month, 4.30pm-6.30pm. The group is for anyone aged 13-25 who is LGBT+ or questioning their sexuality or gender identity. The youth group organises fun things to do, arts, crafts, sports, weekends and trips away and supports LGBT+ young people. Phone/text: 07834 168 128 Email: sam.cresswell@theproudtrust.org To find out more visit: www.theproudtrust.org What support is College offering to LGBTQ students? Bolton College is a friendly and inclusive place where we want all our students to feel safe and at home, whatever their sexuality. We have set up a support group for LGBTQ students at Bolton College, so that they can share ideas and experiences as well as feel part of a wider social college community. To begin with we have set up a Facebook group, where we will share news updates and communications. To join, click this link www.facebook.com/groups/ boltonLGBT and answer the security questions. Once the group has been established, 52

we will be asking group members if they would like to meet on a regular basis and organise events at College. Students aged 18 and over can also join the Bolton University LGBT+ Society via this link www.facebook.com/ groups/700648043463563 Multi-Faith Chaplaincy Chaplains representing a number of churches and places of worship are available to support you if you wish. Contact Student Services at the Deane Road Campus and they will be happy to put you in touch with one of our Chaplains. Lawrence Aboagye is available to speak to students every Monday between 10am-12.30pm, and our Muslim Chaplain, Imam Hassan Yusuf, offers Friday prayers in the Quiet Room A1.61 from 12.30pm during winter and 2.30pm during summer. Imam Hassan Yusuf is available for approx. 1 hour and available to speak to students during this time. They are both friendly and ready to listen to you without making judgements. Quiet Room – A1.61 There is a Quiet Room (Room A1.61) at the Deane Road Campus for staff and students to use for prayer or quiet contemplation/meditation. There is keypad access to this room, and staff and students can collect the code from

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main reception. At our other campuses, please ask at the main reception if you require a place for quiet reflection or prayer. Hairdressing and Beauty Therapy Salon Services The Hairdressing & Beauty Academy at Bolton College offers, from Monday to Friday, several commercial salons for both students and the general public. The salons offer a wide range of professional treatments that reflect the salons on the high street but without the premium price tag.

awarded the Wella Centre of Excellence status, which is only awarded to institutions that have achieved the highest standard for training. Hairdressing and barbering services include some of the following: styling, cutting, colouring and perming. If you want a new look or just an opportunity to pamper yourself and relax come along and speak to the hair and beauty receptionist who will advise you accordingly.

The Academy is a training environment and the treatments are undertaken by hairdressing, barbering, nail, make-up, complementary and beauty therapy learners showcasing their skills under the strict supervision and guidance of our experienced tutors. The learners, as budding professionals on their programmes, are required to complete treatments on clients as part of their practical assessment, delivering a topclass service within a sophisticated and relaxing salon environment. The beauty and holistic therapy treatments offered include some of the following: facial, body, nail treatments, make-up, lash treatments and waxing, as well as the more specialised treatments, which include aromatherapy, reflexology and micropigmentation. The hairdressing salon has been www.boltoncollege.ac.uk

College Partners The College has strong links with specialist organisations that can help students with a range of issues outside of their studies: 360° - Young Person’s Substance Misuse Service, The Parallel, 9A Church Gate, Bolton, BL1 1HU 360° give help and support to young people from Bolton (usually this means up to 19 years old), their families and friends in a number of situations. They can give you time to talk about what’s going on in your lives and how alcohol or drugs are affecting you. The service is for young people who are using alcohol or drugs, or who are worried about alcohol or drugs. It is also for anyone who has a concern about young people and alcohol or drugs.

The Parallel (Young People’s Health Centre) - 9A, Churchgate, Bolton, BL1 1HU Helping students who are Bolton residents and aged up until their 19th birthday with any health issues, including physical and sexual health issues and emotional wellbeing. Members of The Parallel team are available: Monday - Friday (except Bank Holidays) 9am-6pm Saturday - Sunday, 12pm- 4pm Call: 01204 462 444 The Health Centre offers a drop in six days of the week: Monday, 3.30pm-6pm Tuesday, 2.30pm-6pm Wednesday, 3.30pm-6pm Friday, 3.30pm-6pm Saturday - Sunday, 12.30pm - 3.30pm

Monday - Friday 9am-5pm Call 01204 337 330 or 01204 462 444 ACHIEVE Recovery Service – Beacon House, 69 - 73 Manchester Road Bolton, BL2 1ES ACHIEVE identify and support adults affected by alcohol or drug misuse into appropriate treatment. Call 01204 483 090, Monday to Friday, 9am - 5pm.

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MhIST (Mental Health Independent Support Team) - Hanover House, Hanover Street, Bolton, BL1 4TG

MhIST provides a friendly, safe and confidential service to support and voice the interests of mental health service users and their carers. They offer support groups e.g. mental health and wellbeing group; autism groups; craft and social group; depression recovery group; as well as advocacy support and a talk therapy service. Contact MHIST using their website www.mhist.co.uk Under 18s homelessness - Castle Hill Centre,Castleton Street, Bolton, BL2 2JW If students are 16 or 17 then they have to be referred through the Leaving Care Team (LCT) if they have a homelessness issue. This is even if they have never had any involvement with them before. The LCT deal with all homeless referrals for under 18s in Bolton. They will assess the student and discuss housing options available e.g. mediation with parents/carers; emergency hostel accommodation; and social housing and supported accommodation. During office hours call 01204 337 376. If you find yourself homeless out of office hours, contact the Emergency Duty Team on 01204 337 777. Backup North West (formerly BYPHS Bolton Young Persons’ Housing Scheme) Bridgeman house, 77 Bridgeman Street, Bolton, BL3 6BY A registered charity providing temporary supported accommodation to people aged 16-25 who are homeless

and/or in special need. Contact Back Up North West on 01204 520 183 or 01204 396 818 email: mail@backup-charity.org.uk NB: This service takes referrals only from the Leaving Care Homelessness Service. Over 18s Homelessness – Housing Options Team This service is for people aged 18 or over if they’re currently homeless, sleeping rough or in need of accommodation. The help offered will depend on your set of circumstances. Monday – Thursday, 9.30am-12.30pm and 1.30pm-4.30pm Friday, 9.30am-12.30pm and 1.30pm4pm. Call 01204 335 900 or visit Housing Options on the Ground Floor at Bolton Town Hall: Outside of office hours speak with the Emergency Duty Social Work Team Call 01204 337 777. Connexions Bolton – The BASE, Marsden Road, Bolton, BL1 2PF Connexions offers careers information, advice and guidance for young people in Bolton. The centre works with young people aged 16-19 (up to 25 for SEND people with learning difficulties/ disabilities).Call 0800 0525 559 Email: cx.boltoncentre@bolton.gov.uk

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Safeguarding You might hear the word ‘safeguarding’ when you are at College and it simply means ‘keeping our students safe’. The College employ a team of people who all work together to help keep students safe during their time with us e.g. the College Safeguarding Team; College Counsellors; Security Team; Caretakers and Cleaners; Fire Wardens; First Aiders; Teachers; Support Tutors; Support Workers, LDMs; and Mentors. In fact all staff are involved and trained in keeping students safe. There are several aspects to safeguarding: • Ensuring that we comply with health and safety regulations and procedures e.g. making sure that we have fire drills and lockdown drills regularly; making sure students wear their personal protective equipment when tackling tasks which have some physical risks attached; ensuring that machines are operated safely; and ensuring that electrical equipment is PAT tested regularly. • Making sure that only students and those authorised for entry to College can come into our buildings e.g. security team check ID badges, and we ask all our staff and students to wear their IDs at all times so we can easily identify strangers and deal with them accordingly. • Ensuring all our young people aged under 18 and our adult students who 56

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have additional needs, are free from abuse and exploitation. Abuse and exploitation can take many forms. It may be: Physical e.g. punching, hitting, assaulting, kicking. Emotional e.g. threats of harm, humiliation or blaming, controlling, intimidation, coercion, indifference, harassment. Sexual e.g. rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual teasing or innuendo, sexual exploitation, sexual photography. Financial e.g. theft, fraud, internet scamming, coercion in relation to an adult’s financial affairs or arrangements, including in connection with wills, property, inheritance or financial transactions, or the misappropriation of property, possessions or benefits. Neglect e.g. ignoring medical or physical care needs, failure to provide access to appropriate health, social care, or educational services, the withholding of the necessities of life, such as medication, adequate nutrition and heating. Domestic Violence e.g. incident or pattern of incidents of controlling,

coercive or threatening behaviour, violence or abuse by someone who is or has been an intimate partner or family member regardless of gender or sexuality. Forced Marriage e.g. where one or both of the parties is married without their consent or against their will. A forced marriage differs from an arranged marriage, in which both parties consent to the assistance of their parents or a third party in identifying a spouse. Modern Slavery e.g. slavery, human trafficking, forced labour and domestic servitude. Organisational Abuse/Poor Professional Practice e.g. a service that denies, restricts or curtails the dignity, privacy, choice, independence or fulfilment of people in any setting providing health or social care. Discriminatory Abuse e.g. discriminatory and oppressive attitudes towards people on the grounds of disability, gender reassignment, age, race, religion or belief, sex and sexual orientation, and political beliefs. Self-neglect e.g. this covers a wide range of behaviour neglecting to care for one’s own personal hygiene, health or surroundings and includes behaviour such as hoarding.

feels that dishonour has been brought onto them. Domestic violence and abuse, concerns about forced marriage, enforced house arrest and missing persons’ reports may form part of honour based violence. Honour based violence is also evident in gang-related activity and county lines activity where young people are threatened with violence unless they obey the gang’s code of behaviour. Female Genital Mutilation (FGM) e.g. procedures which include the removal of part or all of the external female genitalia for cultural or other nontherapeutic reasons. The practice is medically unnecessary, extremely painful and has serious health consequences, both at the time when the mutilation is carried out and in later life. Human Trafficking e.g. this involves recruiting, transporting, transferring, harbouring or receiving a person through force, coercion or other means, for the purpose of exploiting them. Exploitation by Radicalisers who Promote Violence e.g. this is the process by which people come to support terrorism and violent extremism and, in some cases, to then participate in terrorist groups. Sometimes the internet is used to persuade people to join violent extremist groups and sometimes it’s through personal contact with radical extremists.

Honour-based Violence e.g. this may happen to someone when their family 57

ICT Abuse e.g. using social media, the internet and phones, computers and mobile devices to show content and deliver communications that may be harmful to others such as cyberbullying; sexting or photos, videos and text which is illegal or damages a person’s wellbeing. Upskirting: This practice typically involves taking a picture under a person’s clothing without them knowing, with the intention of viewing their genitals or buttocks. Some people in the past have seen this as a joke or a prank but it causes a great deal of distress and upset to victims and since April 2019 ‘upskirting’ has become a criminal offence, with offenders facing up to two years in jail and being placed on the sex offenders register. Child Sexual Exploitation (CSE) and Child Criminal Exploitation (CCE): Both CSE and CCE are forms of abuse and both occur where an individual or group takes advantage of an imbalance in power to force, manipulate or deceive a child (anyone under the age of 18) into sexual or criminal activity. In some cases, the abuse will be in exchange for something the victim needs or wants and/or will be to the financial benefit or other advantage (such as increased status) of the perpetrator. Peer On Peer Abuse: Young people can abuse other young people. This is generally referred to as peer on peer abuse and can take many forms. This can include (but is not limited to) bullying 58

(including cyberbullying); sexual violence and sexual harassment; physical abuse such as hitting, kicking, shaking, biting, hair pulling, or otherwise causing physical harm; and sexting and initiating/hazing type violence and rituals. If you are being affected by one of these issues or you are worried about a friend in College and feel they are being affected by one of these issues, you can contact the College Safeguarding Team directly on 01204 482 180 or 01204 482 758. If you prefer you can speak to your tutor, LDM or a member of staff you trust – all our staff have been trained in Safeguarding and you will be listened to properly. We will support you and your friends with any of these issues and ensure you and they are safe. Alternatively, serious issues such as these can be reported directly to services outside of College via the local and national website contacts below: www.bolton.gov.uk/website/pages/ Safeguardingadultsatrisk.aspx www.boltonsafeguardingchildren.org. uk/worried-child www.gov.uk/forced-marriage

A Message from Greater Manchester Police: Stay Safe at College Bolton is a safe place to study, live and work. However, it is important not to get complacent. By taking a few simple precautions in your home and while travelling, you can reduce the risk of becoming a victim of crime: • Keep your laptop, car keys, smartphones and other valuables out of sight and never leave them unattended. Write your postcode on your valuables using a UV pen and register them on: www.immobilise.com • Be aware of your surroundings when you have your headphones on or you are talking on your mobile phone. Walk facing the traffic so a car cannot suddenly pull up behind you. • Keep a record of your mobile phone’s IMEI number as you will need this if it is stolen - press *#06# into your keypad or ring your network provider. • Install a tracking app on your phone. • If your phone is stolen, call your network or 08701 123 123 to get it blocked. • Don’t be an easy target. Travel in groups at night and arrange a meeting place to avoid getting lost. • Stick to well-lit areas and avoid shortcuts. • If you want to travel by taxi, use a licensed taxi or private hire vehicle from a recognised firm or official taxi 59

• rank. You should only ever flag down a black cab. You will need to book a private hire cab with the company. • If you want to travel by public transport, plan your journey. Visit journey planner at www.tfgm.com • Try not to use a cash point late at night or in a deserted place and never count money in the street – put it away immediately. Always keep your PIN out of sight. Stop, look and check the machine for anything unusual. If you have any doubts do not use it. • The threat we face from terrorism is real and the Prevent Team is built on the very simple concept that we can’t arrest our way out of the problem. That is why we must work alongside the public to tackle extremism in all its forms. If you are concerned about somebody you know there are options open to you. You can contact the anti-terror hotline free on 0800 789 321 or you can speak to your local Prevent Officer for advice. Ask in College for the Prevent Officer. To call the Police use the following numbers: Non-Emergency calls 101 Emergency calls ONLY 999

What We Expect Of You Behaviour for Success Agreement The Behaviour for Success Agreement sets out what the College will give students and what the College staff expect from students in return. Behaviour for Success Agreements are documents which are signed by students in class at the beginning of their studies. They support students to become successful in their studies and help prepare them for the work environment. We will: • Treat you fairly and with respect and courtesy. • Do all we can to prepare you for your next steps to employment or further learning. • Have high expectations for what you can achieve. • Understand your learning needs and make sure you have the support you need to reach your goals. • Make sure your learning is engaging and enjoyable. • Make sure you stay on track to achieve your goals. • Help you improve your English and maths. • Ensure your safety and security. • Listen to your views on how we can improve further. • Provide opportunities to enjoy

activities outside class time. We expect you to: • Make the most of the opportunities provided for you by the College. • Work hard to achieve your goals and fulfil your potential. • Come prepared for learning. • Attend all your classes on time. • Wear your ID badge at all times on College sites. • Abide by class rules regarding the use of mobile devices. • Show respect to others at all times. • Use respectful language with others in our College community. • Respect the College environment and help us to keep it clean and safe. • Adhere to the College’s No Smoking Policy. • Comply with the College’s zero tolerance approach to drugs and alcohol.

Education and Workplace Standards: In the classroom and on your work experience or industrial placement, we have some standards which will help you get the most from your studies with us. •  √ Attend all your classes. √ Be prepared. √ Come on time. √ Bring pens and the right equipment to class. √ Switch off your mobiles or have them on silent. √ Dress appropriately. Behaviour for the workplace √  √ Come with a positive attitude. √ Work flexibly. √ Pay attention. √ Meet your deadlines. √ Work with classroom colleagues as a team. √ Take pride in your work. Improving your skills √ Learn from your feedback. √ Ask for help when you need it/offer help when you can. √ Reflect on what you can do to improve your skills. √ Always do the best you can. √ And please be ready to tell us about your next steps after the course has finished!

Key Policies and Procedures The College has several key policies and procedures in place which are designed to promote a positive and comfortable learning environment for all. They also ensure that students, staff and visitors to the College remain safe at all times. Attendance and Punctuality Due to the uncertainties of the Coronavirus pandemic, it may be necessary to make changes to your timetable during the course of the year. In the event of this, your tutors will let you know in good time of any changes that need to be made. Bolton College has an Attendance & Punctuality Policy which applies to all students undertaking courses at all of Bolton College’s campuses and hubs. The College expects students to attend all their lessons, whether they are classroom based or in directed study, as this is critical to your success in learning. The College expects all its students to recognise that good attendance and punctuality, along with working hard, will maximise your achievement and enhance not only the learning experience but also in

addition, develop your employability skills. Many employers and universities request details of attendance in references. This policy also applies to workplace learning. All students should have 100% attendance and punctuality. We recognise that life events can have a negative impact but we do become extremely concerned when attendance falls below 95%. Genuine long term absences will be fairly assessed and monitored by Learning Development Mentors (LDMs). Tutors will contact students and the parents of those under 18 after any unexplained absence from learning. Students’ Responsibilities All students are expected to: • Attend all of their timetabled sessions which make up their study programme, unless prior agreement has been made and agreed with the tutor. • Return after any timetabled break. Failure to do so will result in a late slip being issued. Repeated behaviour will instigate the monitoring process (see below).

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• Obtain permission from the tutor at the start of the session if the student needs to leave class earlier than the set finishing time (attendance will be recorded on the register). • Arrive at the start of the sessions properly equipped and prepared. • Comply with the lateness process for their area, enter the class quietly with minimum disruption and explain their lateness to the tutor at an appropriate point in the session. • Contact their LDM/course tutor on their first day of absence using the number given at their induction, explaining their absence and indicating its duration. • Inform their LDM/course tutor if a prolonged absence is planned to discuss the possibility of an alternative study arrangement. • In addition, students can contact Student Services if they wish to discuss reasons for prolonged absence and where additional support can be offered. • Arrange medical appointments, driving lessons and any other appointments that are non-emergency in their own time. • Ensure that any part-time work undertaken outside their College programme does not clash with their timetabled sessions. Students who consistently breach these responsibilities could be subject to the College’s Behaviour for Success Policy. Each case of absenteeism or lateness 64

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is different and will be treated individually. The College accepts that many causes for absenteeism and lateness exist and will work with students on an individual basis to best address the needs and wants of each student. However, unexplained absence is unacceptable.

Our Equality, Diversity and Inclusion Policy Statement - Our commitment Bolton College is committed to the Bolton College promotion andisdevelopment committed to ofthe equality promotion and valuing development of equality of opportunity, and celebrating of opportunity, the diversity of all valuing of ourand staff celebrating and the diversity students andof being all ofinclusive our staffto and all of the students and College’s communities. being inclusive This istoreflected all of the College’s in the College’s communities. mission statement: This is reflected in the College’s mission statement: ‘Bolton College will enable individuals, ‘Bolton College will enable individuals, businesses and communities within businesses Bolton and the andCity communities Region to realise withintheir Bolton and potential through the City education Region and to realise training theirispotential that inclusive,through inspiring,education innovativeand and training that responsive to their is inclusive, needs.’ inspiring, innovative and responsive to their needs.’College recognises the value Bolton of education in transforming people’s Bolton lives and College we actively recognises embrace the our value of education in transforming people’s role in the promotion of educational lives and we actively opportunities for all. embrace The College’s our Values role in the promotion of educational also underline an ongoing commitment opportunities forembedding all. The College’s Values to the continued of a culture also underline that embracesan and ongoing celebrates commitment equality, to the continued embedding of a culture diversity and inclusion: that embraces and celebrates equality, diversity and in inclusion: • Excellence all we do • Ensuring learning and the learner are • at Excellence we do the heartinofalleverything we do Ensuringof learning and the • Equality opportunity andlearner are at the heart of ofdiversity everything we do celebration Equalityour of opportunity • Serving community and celebration diversity • Honesty andofprofessionalism Servingfor ourthe community • Caring environment and the • communities Honesty and professionalism we serve • Caring for the environment and the communities weand serve We provide a safe supportive environment for all, which values We provideequally, a safe and supportive individuals regardless of age, environment for all, which values gender or cultural background. individuals equally, regardless of:

Bolton • Age College plays an integral role inSex promoting social inclusion both • within the college community and • Disability within • Racethe wider Bolton context and itsGender diversereassignment communities, and we • work collaboratively with a range of • Marriage / Civil partnership community organisations • Faith, religion or belief and other partners tackle social exclusion, • Sexual to orientation or re-orientation address discrimination and • Pregnancy and maternitypromote community cohesion. The College is responsive to the needs of the local Bolton College plays an integral role community the inclusion success ofboth all our in promotingand social learners is college at the heart of everything within the community and we do. the wider Bolton context and within its diverse communities, and we We are home to people from a wide work collaboratively with a range of range of cultures and backgrounds community organisations and otherwith diverse beliefs, values and abilities. We partners to tackle social exclusion, celebratediscrimination diversity and aim meet the address and to promote needs of all individuals andCollege encourage community cohesion. The is them to share their experiences responsive to the needs of the local and beliefs. We inclusive community andare thehighly success of all our and committed reducing gaps in we learners is at thetoheart of everything attainment amongst individuals from all do. backgrounds, including those who have not traditionally education Bolton College isaccessed committed to the or training. and development of equality promotion of opportunity, valuing and celebrating We welcome learners andstaff staffand with the diversity of all of our learning difficulties disabilities students and being or inclusive to alland of the support them in College’s communities. accordance of their This is reflected in needs. We want the College’s mission everyone to feel statement: comfortable ‘We are homeand to secure enough to people from a wide be themselves; weand range of cultures do not tolerate harassment, bullying, backgrounds with diverse beliefs, values victimisation or discrimination. and abilities. We celebrate diversity and aim to meet the needs of all individuals and encourage 65

Shared values and expectations Bolton College will strive to provide an effective and meaningful learning and teaching experience for all our learners, whatever their background. We aim to provide an inclusive and supportive environment where prejudice and discrimination has no place. We value the individuality of all learners and staff, recognise differences and work hard to ensure that each individual feels safe, at home and valued. Bolton College has a group of staff who also act as Diversity Champions. It is their job to make sure equality and diversity is respected, promoted and celebrated in college life. They also organise our hugely popular Diversity Festival which takes place every winter in the College. This is an event where students, staff and local community groups contribute to a celebration of the different values and cultures that comprise our student life. As a College we are absolutely committed to: • Ensuring our learner policies are fit-for-purpose and reviewing them regularly. • Acting swiftly to challenge and eliminate prejudice, bullying or harassment. • Listening to learner opinions about how we can further improve student experience. • Monitoring data on student achievement and taking action if we find some groups of learners are less successful than others. 66

• Using a variety of different methods to attract and retain learners from all backgrounds. • Complying with all equalities-related legislation. • Making reasonable adjustments for learners with particular needs. • Encouraging open, honest discussion about issues which support learners’ educational attainment. • Continuing to develop a learning community that is reflective of Bolton and Greater Manchester’s diversity mix. Fitness to Study Policy and Procedure The College is wholeheartedly committed to supporting students and recognises the importance of their health and wellbeing in relation to their academic progress and College experience. Students (and their parents/carers for those under 18 and/or who may have additional needs) are expected to take a proactive part in the process, by managing their own health and wellbeing and engaging with any support, in order to fulfil their academic potential. There may be instances where the health and/or wellbeing of a student deteriorate to a point where it raises questions about their fitness and suitability to continue with their studies at the College. This policy and procedure will be used to support staff in all areas of the College to deal with instances where concerns have been expressed over a student’s health, wellbeing or behaviour, which have led to:

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a) Concerns from staff about a student’s fitness to study at the College and/or the ability to meet the learning outcomes of the course, notwithstanding reasonable adjustments which have been made. b) A negative impact on the health, safety, wellbeing and/or learning of the student and/or others with whom s/he has contact. This procedure has three stages, based on the level of support needed by the student and/or the seriousness of risk posed by the health and/or behaviour of a student. Depending on the concern raised, it may be appropriate to move

straight to a higher level. Students are encouraged to engage with the College and access all support available to them. If they choose not to do so, then this procedure may continue without their involvement. Meetings will take place which involve the student their Parents/Carers (where appropriate), tutors, College support staff, Managers from academic departments, Head of Learner Support and the Student Services Manager to determine the best and most practicable way forward for the student, the College and it’s community. Smoke Free Policy All students at Bolton College are required to subscribe to the Smoke Free Policy. The College does not permit smoking in any of its premises and buildings. Some centres have shelters which may be used by smokers, but other

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centres are completely smoke free and no smoking is permitted in or around the centre. The use of e-cigarettes is not permitted in/on College premises, only in designated areas. IT Responsible Use/Acceptable Use Policy You will have to agree to comply with the College’s IT Responsible Use Policy if you want to use the College’s computer hardware and software or network facilities. The policy covers a range of issues including unacceptable access and use of the internet and email, downloading materials and copyright issues. You will be made aware of the policy when you first log-on to the College IT system. The policy is also available in College Learning Resource Centres (LRCs). Anti-Bullying & Harassment Policy Bullying and harassment is defined as any conduct which is unwanted by the recipient, or any such conduct which affects the dignity of any individual or groups of individuals. Bullying or harassment may be repetitive or an isolated occurrence. It may be: • Physical – contact, assault, gestures, intimidation or aggressive behaviour • Verbal – unwelcome remarks, suggestions, propositions, malicious gossip, jokes or banter 68

• Non-verbal – offensive literature, pictures or photographs, graffiti, computer/social media imagery, comments or phone texts, isolation or non-cooperation, or exclusion from social activities • Persistent, offensive, abusive, intimidating or insulting behaviour; abuse of power; or unfair sanctions which make the recipient feel upset, threatened, humiliated or vulnerable If you feel you are being bullied or harassed, keep a note of the date, time, place, name of the person who is bullying/harassing you, what happened, how you felt at the time, names of any witnesses, action taken and whether you reported it and to whom. You should also keep a record of any written evidence or social media/text evidence relating to the incident and any subsequent incidents. You should report any incident of bullying or harassment to your tutor, a member of staff who you trust, or a member of the Safeguarding Team at the Student Services Centre at Deane Road Campus. An investigation will then take place, and you will receive support whilst the issue is being resolved. Those behaving in a manner that is regarded as bullying or harassment may face sanctions under the Behaviour for Success Policy & Procedure.

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Drugs & Alcohol Policy The taking of, dealing in, or being under the influence of drugs or alcohol is strictly forbidden in the College. If any staff member suspects that you are under the influence of alcohol and/or drugs, you will be asked to leave the College premises immediately (for under 18s, College will call your parents/carers to ask that they collect you) and it is likely that you will be subject to the Behaviour for Success Policy & Procedures. If we suspect that you have been selling or supplying controlled drugs at the College or if you bring them onto the College premises, you will be immediately suspended, the Behaviour for Success Policy & Procedure will be invoked and the police will be called to investigate. We recognise that many people who have ongoing issues with substance misuse, have been impacted by Adverse Childhood Experiences (ACE’s). If you wish to discuss drug/alcohol misuse issues with someone, contact your LDM or tutor who can arrange to see you for a one-to-one discussion. Alternatively, you can log on to www.talktofrank.com for more information.

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Your Health & Safety Responsibilities When attending Bolton College, all students have a duty to take reasonable care for the health and safety of both themselves and others who may be affected by their actions. This will require all students to: • Observe all instructions, whether written or verbal, to ensure personal safety and the safety of others. • Conduct themselves at all times in an orderly manner and refrain from any form of horseplay that could cause injury to themselves and/or others. • Treat the building structures and internal fixtures, fittings and furniture with respect and care. • Use all safety equipment and/or protective clothing as instructed, reporting any loss or defect to their tutor/lecturer. • Not interfere or misuse any equipment provided for health and safety purposes (criminal offence). • Report all hazards to their tutor. • Report all accidents or near-miss incidents to their tutor, whether injury is sustained or not. • Be familiar with the emergency evacuation procedure, and the location of fire alarm points and emergency equipment. As part of your health and safety responsibilities, students should adhere to the Smoke Free Policy (this includes the use of e-cigarettes), Drug & Alcohol Policy and Fire & Emergency Procedures including the Emergency Lockdown Procedures. 70

Fire & Emergency Procedures It is the responsibility of all students to familiarise themselves with and adhere to the College fire/emergency procedures. Action to be taken by a student discovering a fire: • Raise alarm by operating the nearest break glass call point • Following alarm activation, key evacuation personnel will investigate the cause of the alarm and, where necessary, contact the Fire Brigade. • If you are in any doubt you can notify the Fire Brigade directly by dialling 999 • Do not attempt to tackle the fire unless your escape route is blocked On hearing the fire alarm: • Leave the building immediately by the nearest safe emergency exit. Do not use any lifts and do not stop to collect personal belongings. • Close all doors and windows when leaving. • Remember that you may not be allowed to re-enter the building, so it is advisable always to carry your car keys, wallet and phone with you to ensure that you can get home. • Report to the appropriate Fire Assembly Point and register with your tutor. • Remain at the Fire Assembly Point and await further instructions. • Do NOT re-enter the building until you are instructed to do so. • •

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Evacuation Procedures for Students with Disabilities and/or Learning Difficulties On hearing the fire alarm: • From ground floor areas with direct access to assembly points, students with reduced mobility or those requiring assistance should be escorted by the tutor or volunteer buddy to the Fire Assembly Point. • From upper floor areas, students with reduced mobility or those requiring assistance should be escorted by the tutor or volunteer buddy to the nearest refuge point. • Once the escape route is clear from obstructions and it is safe to do so, the most able students with a disability or students with a learning difficulty shall be assisted down the stairs and to the appropriate assembly point. • The volunteer buddy should remain with the wheelchair user in the safety of the refuge until the arrival of the Emergency Services or College staff. • Visually-impaired students should be escorted to their designated assembly point by their tutor, unit staff and/or by their volunteer buddy. In addition to the operation of the fire alarm sounders, visual alerts will illuminate throughout the College buildings. • Tutors and support staff will accompany D/deaf students when they evacuate to their dedicated assembly point. • Once accounted for, all students with learning difficulties and/or disabilities should remain at their Fire Assembly Point and await further instructions.

No student should re-enter the building until they are instructed to do so. Fire Alarm Sounder Testing will take place on Tuesday mornings between 7.15am-8.45am. Fire Alarm Drills will take place throughout the year. False Alarms and Malicious Acts Raising a false alarm is a very serious breach of the Health & Safety Regulations. Any student found deliberately setting off the fire alarms without good reason will be subject to the Behaviour for Success Policy & Procedure. It is a criminal offence under the Health & Safety at Work Act to knowingly damage or interfere with any equipment provided in the interest of Health and Safety. Reporting Accidents and Incidents Know the location and contact details for your nearest First Aider. In the event of an accident or incident, students must report it to their tutor or to the College reception. Once reported, a College Accident/ Incident Form must be completed by a first aider, your tutor or a member of staff. Accident forms should not be completed by the injured person. This will then be forwarded to the College Health and Safety Department. An

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investigation will be conducted to see how and why the accident/incident occurred. Once the investigation has taken place, control measures will be implemented to prevent the accident/ incident from occurring again. Lifting and Carrying Students should not lift or carry any heavy or awkward items unless they are instructed to do so and have been provided with appropriate training. Using Electrical Equipment Remember, electricity can kill. Treat it with great care. No portable electrical equipment belonging to a student may be used on College premises, unless they have permission and/or it has been inspected by an authorised member of staff.

specific Health & Safety rules and regulations. Where these rules and regulations are needed, they MUST be adhered to at all times.Failure to do so will result in you being refused access to work in that area. Working in Construction/ Engineering/Motor Vehicle/ Catering Workshops Great care should be taken by all students when using any machinery to avoid both personal injury and damage to equipment. Codes of Practice have been established and must be strictly observed when using items of workshop equipment.

The use of certain specific electrical equipment and machinery will only be appropriate when students have received appropriate training and information. Students should read all instructions carefully before using the electrical equipment. If you do not understand, ask your tutor, technician or another member of College staff.

Students must never use any item of work equipment or machinery without the appropriate protective devices, guards or interlocks in place.

Students should report any damaged electrical equipment to the nearest tutor or member of staff.

Students should report any defects found on a guard or interlock immediately to a member of staff. Where machinery is in use, arrangements must be made so that a second person is within direct or close proximity and could be called upon

Specialist Areas Certain areas of the College, such as workshops and laboratories, have 72

Any student found removing or causing damage to a guard or device will be subject to the Behaviour for Success Policy.

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should an emergency arise. Rowdiness and practical joking are very dangerous behaviours in the workshop environment and are strictly forbidden.

Always wash your hands before touching other parts of your body, especially the area around the eyes, or before taking food.

Personal Protective Equipment (PPE) Specific tasks require that students wear personal protective equipment. Students will be provided with personal protective equipment and training in accordance with College Policy. All instructions for use and care of PPE must be followed.

Never smoke, eat or drink in the presence of chemicals.

Working with Chemicals Never deliberately taste, swallow or inhale any hazardous substance or chemical. All hazardous substances or chemicals should be regarded as toxic by ingestion; hence pipetting liquids or solutions by mouth is strictly prohibited. Use a pipette pump, syringe or a mechanical dispenser. Chemicals can also enter the body through skin absorption or through the accidental inhalation of vapours or dusts. Suitable protective equipment must therefore be worn when handling chemicals. Cuts and wounds are particularly vulnerable and may allow direct entry of chemical substances into the bloodstream. Broken skin should be covered with a suitable dressing, but if the wound is on the hand then the dressing should be waterproof and protective gloves must be worn while handling chemicals. 74

Vandalism of College property Any person found wilfully vandalising/ misusing College property will be subject to the College’s Behaviour for Success Policy & Procedure and will be charged for the damage to be repaired. CCTV is in operation throughout the building, internally and externally, and is recording 24/7. Police may be called in serious cases and the College may also choose to prosecute. Security and Safety To ensure the safety and security of yourself, others and the premises you are required at all times when on College premises to wear your student ID badge and be ready to produce it if asked by a College staff member. You must only use the designated access and egress routes associated to the buildings you are accessing for study. All students at Bolton College are required to subscribe to standards of behaviour, (similar to those when someone is at work) specified in the Behaviour for Success Policy & Procedure.

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Lockdown Policy and Procedures As part of the Health & Safety Policy and Procedures, the College has a Lockdown Policy & Procedure. The Lockdown Policy & Procedure applies to all College sites. Lockdown procedures are seen as a sensible and proportionate response to any external or internal incident which has the potential to pose a serious threat to the safety of learners, staff and visitors in the College. Lockdown procedures may be activated in response to any number of situations, but some of the more typical might be: • A reported incident/civil disturbance in the local community with the potential to pose a risk to staff and learners at College. • An intruder on the College site with the potential to pose a significant risk (use of weapons) or a terror-related attack. • A warning received of a local risk e.g. air pollution or gas cloud. • A major fire in the vicinity of the College. Staff will be notified that lockdown procedures are to immediately take place and they will direct students to ensure they are safeguarded. The basic message from the police is that in the event of lockdown, all staff and students should: Run, Hide and Tell. RUN to a place of safety rather than surrender or negotiate e.g. to a classroom or office in College which can 75

be locked and the windows will be locked down too. No one should move from the room unless told to do so. If there is nowhere to run to... HIDE It’s better to hide than confront. Turn mobile phones to silent and turn off vibrate, and turn all lights, computer screens and equipment off. Classrooms and offices will be barricaded if possible and all those inside should hide under desks and away from doors and windows wherever possible. Stay hidden until you are told it is safe to move. TELL If you are in College when the lockdown procedures are enforced, College staff will tell the emergency services on 999. If you are outside the premises – contact emergency services but only when you are sure it is completely safe to do so. Covid 19 safety on site During the current Coronavirus pandemic there are additional safety measures and procedures at all Bolton College sites. Bolton College will continue to follow Government/ FE guidelines and any information will be shared with students as and when guidance changes. Guidance includes: wearing of face coverings, unless exempt; washing and sanitising hands regularly; social distancing; following one-way systems around buildings; temperature checks; and regular Covid testing either at home 75

using the lateral flow rapid testing or the PCR testing processes. It is expected that all students will play their part in maintaining Covid safety on site and follow College/Government/FE guidance for the safety and protection of all site users. Behaviour for Success Policy and Procedure The Behaviour for Success Policy aims to support every student throughout their time at the College and to promote positive behaviour across the College at all times. We believe such behaviour will produce a climate conducive to learning for all learners. All students at Bolton College are required to subscribe to standards of behaviour (similar to those when someone is at work) specified in: The Behaviour for Success Agreement & Policy & Procedure. If it is thought that a student is not complying with the above standards of behaviour, then staff may discuss issues which are causing concern with them informally to try to ensure that the student changes their behaviour. The College has a trauma-informed approach to presenting behaviour which means ensuring that every effort is made to understand what is happening for the student and seek to intervene

in a supportive manner where possible thus avoiding the need for formal procedures. However, if no improvement is forthcoming, then the formal Behaviour for Success Policy & Procedure will be invoked. This is a four-part process – allegation, investigation, hearing and outcome. There will be no pre-judgement of outcome. In cases where the outcome is that the student is deemed to be non-compliant with the standard of behaviour required, they will be subject to the following five-stage process: 1. Verbal Warning 2. Formal Verbal Warning 3. Written Warning and Amber Contract is issued which is monitored fortnightly by staff 4. Final Written Warning and Red Contract is issued which is monitored weekly by staff 5. Disciplinary Hearing with a member of College Senior Management Team A student may proceed through the stages of the Behaviour for Success Policy by failure to recover his/her position at a previous stage or by continued lapses and/or incidents. In some cases, the seriousness of the incident indicates that it will be treated at a certain level, e.g. Theft at Level 5.

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A student subject to the Behaviour for Success Policy stages 1-5 has the Right of Appeal within 10 days of the student receiving the warning. All students have the right to be accompanied by a parent/guardian, friend or advocate at any meeting or students can request that a member of the Student Services Team acts as your advocate. The parents/guardians of students up to the age of 18 will be informed in writing at all stages of the procedure and copied into all correspondence sent to students. Disciplinary warnings will be recorded on ProMonitor. The Behaviour for Success Policy also recognises that the vast majority of our students behave in a positive, cooperative and work-ready manner. Through the Policy, staff are encouraged to formally acknowledge these positive instances of behaviour in and around College, on ProMonitor.

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Making Complaints & Comments Bolton College welcomes feedback from students, employers and members of the public about courses, services, facilities and other matters for which the College is responsible.

• Discussing with Student Services • Email your suggestions for improvement to our Customer Services Manager at: customer.services@ boltoncc.ac.uk

All formal complaints will be fully investigated sensitively and our aim is to respond quickly, positively and to reach an outcome that is satisfactory and fair for all concerned. The information gained as a result of these investigations will be used in the pursuit of corrective action and/or continual improvement.

However, if you feel it is necessary to pursue a complaint formally, you can be assured that we will treat it seriously and impartially.

It is always our aim to manage issues and complaints in a way that is sensitive to the needs of individuals and groups, and supportive of Bolton College’s goal of providing excellent customer service, every time. There are a number of informal channels you can follow which we expect would usually lead to a resolution if you have an issue you wish to raise at the time. This can be done by: • Speaking to a tutor, manager or member of staff who represents the department of the College about which you have an issue or concern • Speaking to a Curriculum Leader, or Head of Programme Area 78

A formal complaint should be made in the following way: Initially you should speak with a Tutor, Curriculum Leader, or Head of Area for your department and discuss your concerns with them. You may find that the matter can be resolved at this stage. However, if that is not the case you should then: • Complete our online complaint form www.boltoncc.ac.uk/pub/ complaint.php • Visit Student Services or the Principalship office for assistance and to complete a complaint form digitally.

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Complaints about Higher Education and Non-Prescribed HE courses There is a separate complaints procedure for students on Higher Education and Level Non Prescribed Higher Education courses (for example: AAT Level 4; Beauty Therapy Level 4; ABC Level 4 Diploma in Therapeutic Counselling and Early Years Practitioner Level 4 Certificate). For these courses please direct complaints initially to the appropriate Head of Area and lesley.groom@ boltoncc.ac.uk Students should be able to access all the required forms and these are all placed on the college web via the link below. www.boltoncollege.ac.uk/about-us/ governance/he-strategies/ Academic Assessment Appeals Procedure There is a formal complaints policy within the College that students and the public can use. However If the complaint concerns the assessment of a qualification then please see the appeals procedure below. This will be explained at student inductions and throughout your assessment process. If you are not satisfied with any decisions of any work, you have the right to appeal.

Step one: You should first consult with your assessor/tutor in an attempt to resolve the problem. At this stage another assessor or course tutor may become involved to give a second opinion. You will receive a response within 14 days. Step two: If you are not satisfied with the outcome ask for a copy of the Appeals Procedure and fill this in. This should be handed to the Internal Quality Assurer within one month of the situation occurring. Ask in your department who that person is Step three: The Internal Quality Assurer will interview both yourself and the assessor. Your work will be re-assessed by another assessor. You will receive an outcome within 14 days Step four: If your grievance is not resolved, a report will be prepared; this will be presented to the Appeals Panel. You have the right to appear at the meeting to state your case. The External Quality Assurer from the awarding organisation may also be consulted at this stage. Step five: Within 7 working days of the hearing you will be informed of the final decision.

Malpractice Procedure Malpractice is any activity or practice which deliberately goes against academic regulations and/or awarding organisation procedures with regards to your qualification. It covers any deliberate actions or neglect by you or by a member of staff that compromises or could compromise the integrity of the internal or external assessment process and/or the validity of your certificate. At Bolton College we take this very seriously and have arrangements in place aiming to prevent malpractice but where malpractice does occur we will investigate and treat this as a form of misconduct. If you suspect malpractice by a tutor/assessor or teacher, please talk to the Curriculum Leader or Head of Area for your department.

Deane Road Campus, Deane Road, Bolton BL3 5BG Tel: 01204 482 000 Brownlow Fold Community Learning Centre, Eskrick Street, Bolton, BL1 5EF Tel: 01204 482 901 Deane & Derby Community Learning Centre, Board Street, Bolton, BL3 5EH Tel: 01204 482 920 New Bury Community Learning Centre, Buckley Lane, New Bury, Farnworth, Bolton, BL4 9PR Tel: 01204 482 960 Absence Helpline: 01204 482 999 All student absences need to be reported to this helpline between 8am-4pm each weekday. Student Services: 01204 482 182 Customer Support Team: 01204 482 000

Student Handbook 2021 - 2022

Articles inside

46 What We Will Provide For You

25 Supporting your Progress

18 Help with Learning

College Charter

Learning in the Community