New Zealand Security - June-July 2020

June/July 2020

New Zealand Security Magazine

Celebrating excellence in the security industry

With several vehicles for celebrating professional excellence in the industry, it’s important that we get behind them.

Guardian Awards: Excellence in post-Covid security New NZSA weekly awards programme promoting the Covid-era efforts of security personnel delivers its first recipients.

Covid-19 – the cybersecurity wave Remote working tech is proving itself, but in the rush to pandemic resilience are we softening our cyber resilience?

How AI Could Escalate Global Conflicts

Countries’ use of AI and autonomous systems could hinder conflict deterrence and lead to inadvertent escalation.

www.defsec.net.nz

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No price increases Contain your costs and get pricing certainty at Loktronic We undertake the following: No price increases from Loktronic this year; existing price list remains in force We will maintain the high quality of the product range that we have become known for.

We will maintain the high service level which has been our hallmark for the last 31 years.

Stick with local, stick with quality, stick with service

Stick with Loktronic Peter Calvert Director Loktronic Limited

Loktronic Limited Unit 7 19 Edwin Street Mt Eden Auckland P O Box 8329 Symonds Street Auckland 1150 New Zealand Ph 64 9 623 3919 Fax 64 9 623 3881 0800 FOR LOK mail@loktronic.co.nz www.loktronic.co.nz

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Editorial................................................................................................................................................................................................................................6 What just happened?...................................................................................................................................................................................................8 Gallagher releases new COVID-19 contact tracing software................................................................................................................. 12 Guardian Awards: Excellence in post-Covid security................................................................................................................................ 14 New Integriti software editions offer new levels of value...................................................................................................................... 16 Long-awaited launch of Good Practice Guideline..................................................................................................................................... 17 Holography continues to secure brand and profits.................................................................................................................................. 18 Hikvision’s Flexible temperature screening options for challenging times...................................................................................20 “Hills” the mother of invention in the Covid-19 era...................................................................................................................................22 Gallagher solution halts council depot thefts............................................................................................................................................. 24 Tyco Cloud, a true cloud-based solution for the security industry...................................................................................................26 Covid-19 – the cybersecurity wave....................................................................................................................................................................30 Nominating for the 2020 Annual Security Awards..................................................................................................................................... 32 NZSA CEO’s May Report...........................................................................................................................................................................................34 Security Training and Professional Development SIG..............................................................................................................................36 Covid-19 business impact survey sheds light on industry..................................................................................................................... 37 Celebrating excellence in the security industry..........................................................................................................................................38 Facial recognition error rates vary by demographic................................................................................................................................. 42 How AI Could Escalate Global Conflicts..........................................................................................................................................................44 Pandemic challenges security professionals to prepare for ‘new normal’....................................................................................46

Industry Associations

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0800 367 565 www.loktronic.co.nz

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June / July 2020

NEW ZEALAND

SECURITY

AWARDS 7 August 2020

Recognising and celebrating excellence and outstanding service and performance in the New Zealand Security Industry.

Make a nomination!

Attend the live streamed event on August 7

Send us a video tribute!

To recognise excellence and

The 2020 awards ceremony will

Show your appreciation for your

outstanding service performance

be a live steamed event from 5pm

colleagues and the industry by

get your nominations in before

on Friday 7 August. Featuring

sending us videos of you and you

they close on Friday 10 July.

our MC Te Radar, guest speakers

team applauding, giving spoken

Information on how to nominate

plus a DJ and video clips from our

tributes, dancing, whatever you

someone can be found on our

members. Details can be found

feel. The best videos will be used

website events page at

on our event page.

during the awards live stream.

www.security.org.nz

Details are on the event page.

For enquiries contact the NZSA office on 09 486 0441 or email nzsa@security.org

www.security.org.nz

FROM THE EDITOR Welcome to the June-July 2020 issue of New Zealand Security Magazine!

Following April-May’s Alert Level 4 online only edition of NZSM, we’re delighted to now be returning to the printers! Remember that you can read NZSM either in print or online. Key articles are also posted to the Defsec website – www.defsec.net.nz – and circulated individually on LinkedIn and our other social media channels.

To ensure you don’t miss out on any of the news and analysis we publish, subscribe to our email newsletters via the form on our website, and follow us on LinkedIn via the address listed on this page. You can also order a subscription to our print edition via our website or iSubscribe.

Covid-19 continues to dominate news bulletins, and it was a major focus of our last issue. The pandemic continues to cast its shadow on this issue but thankfully it has had to share space with the big new topic of the day – awards!

During the week prior to this magazine going to print the NZSA opened nominations for the 2020 New Zealand Security Industry Awards. With awards in 20 categories up for grabs, I take a look at what’s changed since last year and what you need to do in order to submit a compliant nomination.

In another awards article, we explore the various security awards programmes open to security professionals and providers on both sides of the Tasman from the NZSA and ASIAL hosted awards to the OSPAs, the Australian Security Medals, ISANZ awards, IFSEC Global Influencers, and International Security Officers Day. And if that’s not enough, we take a look at the first three weeks of Covid-19 Guardian Awards recipients. The NZSA’s lockdown-era awards initiative is aimed at drawing attention to the excellent essential work being conducted by security officers to keep New Zealanders safe and secure and physically distant.

In cyber security, Joanna Mathers notes that while organisations have adapted quickly to lockdown and physical distancing measures with remote working technologies, cyber resilience appears to be getting forgotten in the rush. In his article on AI, Mark Tarallo looks at how autonomous systems can inadvertently escalate global conflicts.

We also catch up on all the latest from our excellent sponsors, get the low-down on contract tracing and heat detection options, and much, much more.

As always, feel free to get in touch to find out about how your business can benefit by being part of New Zealand’s premier security and risk management publication. And, if you’ve got something to write about, we’d like to hear from you!

Nick Dynon Auckland facebook.com/defsecmedia twitter.com/DefsecNZ linkedin.com/company/ defsec-media-limited Upcoming Issue August / September 20 Building, Construction, Facilities Integration Consultants, Electricians, CCTV Installers, Architects, Engineers, Intergrators & Estimators

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Disclaimer: The information contained in this publication is given in good faith and has been derived from sources believed to be reliable and accurate.

However, neither the publishers nor any person involved in the preparation of this publication accept any form of liability whatsoever for its contents including advertisements, editorials, opinions, advice or information or for any consequences from its use.

Copyright: No article or part thereof may be reproduced without prior consent of the publisher.

NZSM New Zealand Security Magazine

Nick Dynon Chief Editor Nick has written for NZSM since 2013.

He writes on all things security, but is particularly fascinated with the fault lines between security and privacy, and between individual, enterprise and national security.

Prior to NZSM he clocked up over 20 years experience in various border security and military roles.

Contact Details: Nick Dynon, Chief Editor Phone: + 64 (0) 223 663 691 Email: nick@defsec.net.nz Craig Flint, Publisher Phone: + 64 (0) 7 868 2703 Email: craig@defsec.net.nz Postal and delivery address: 27 West Crescent, Te Puru 3575, Thames, RD5, New Zealand

June / July 2020

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What just happened?

A storm was coming, and not many of us were aware of what exactly was about to come and what it was about to hit the world with.

Declared a pandemic on March 11 by the World Health Organisation, Covid-19 stranded us in our homes with a huge impacts at multiple levels, from economic to human and psychological.

To combat Covid-19 tech companies like Digifort took a hard look at the new reality and worked at pace to build enhanced tools with the smarts to help make the situation safer.

Digifort IPXAnalytics is a software that uses Artificial Intelligence to learn and detect events in surveillance cameras.

Artificial intelligence is based on artificial neural networks, which

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are algorithms that try to mimic the behaviour of the human brain.

Operationally, we can consider a neural network as a “processing box” that can be trained so that from one input dataset it can generate one or more outputs. It is then possible to ‘teach’ and ‘train’ the application to recognise a specific object within various images, or to count how many times the object appears.

Compared to video analysis software on the market today, IPXAnalytics can reduce the amount of false positive alarms considerably.

Today, the platform can detect over 80 objects, such as a person, boat, car, motorcycle, truck, plane, mobile phone, laptop, television, suspect,

weapon, long gun, motorcycle helmet, and a person wearing helmet or not wearing safety helmet, PPE, etc.

Digifort IPXAnalytics response to COVID-19 Pandemic and its applications Occupancy Management Retailers are limiting the number of shoppers in order to comply with social distancing requirements.

Digifort’s new Occupancy Management solution will enable you to operate within the guidelines for occupancy density. With crossing line, you can trigger an alarm when some object is crossing the line, and keep counting.

June / July 2020

Contact tracing to investigate potential exposure to contagion or contaminants Using face recognition technology, Digifort IPXAnalytics can determine the contact and proximity history of individual employees or another person.

The system can combine all activities by the person and generate reports for all activities related to each person for a given date. A report can then be generated to determine who might have come into contact with contagions or contagious persons.

Controlling access to PPE equipment (Personal Protective Equipment) The use of PPE (Personal Protective Equipment) is fundamental in the prevention of infection and protection of workers. Therefore, ensuring that the protective mask is in use is of paramount importance.

To this end, Digifort IPXAnalytics software is able to identify whether a worker is wearing a mask or not, regardless of mask colour.

For access control points, SAFR can detect and recognise faces even with masks on. A high level of accuracy has been achieved in detecting faces with masks, so, for example, doctors and nurses don’t need to remove their mask to be identified.

Remote Patient care Keeping our frontline workers safe and healthy is critical right now. They

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are at most at risk so minimising close contact with a patient is important.

Patient rooms can be fitted with SIP intercom-enabled Intercoms that can allow doctors and nurses to monitor and communicate with patients remotely. Other benefits include time saving, decreasing the risk of infection through close contact, and ensuring hospitals save PPE for those who need them – particularly shortages have been reported in some areas.

Managing vehicle restrictions with ANPR During the Covid-19 crisis, some countries are restricting vehicle traffic by only allowing medical staff and government officials’ vehicles – or sometimes only vehicles with a license plate ending in specific numbers – to be on the road on specific days.

Digifort LPR can ensure that only medical staff or government authorities are on the roadways during a curfew.

Integration with thermal cameras One of the main symptoms of Covid-19 is high fever. For this reason, many businesses are now considering thermal camera technology as a means to detecting people displaying signs of fever.

Through our native integration with a wide range of cameras, they can work within the central platform, Digifort Surveillance Client, and extend its capabilities much further.

Digifort IPAnalytics’ other applications Control in hazardous areas Areas or places that require an exclusive surveillance post due to the hazardous operation or level of access control can use IPXAnalytics software.

A potential application would be a hazardous area where people are prohibited from walking in a while trucks are present. For this scenario, the system can be configured to immediately trigger an alarm when detecting the presence of a person, as pictured above.

Another example would be a ban on the use of mobile devices in specific areas. For this example, object identification conditions such as ‘person’ + ‘mobile’ can be combined.

June / July 2020

The system recognises the ‘person’ object, but if it does not also identify any ‘mobile’ object, the alert is not triggered. The moment the system recognises both objects, an alarm is triggered.

Perimeter Control Similar to the hazardous areas example, the Digifort IPXAnalytics software can be used for perimeter intrusion detection.

As an example, it can be determined that along a certain fence there there is to be no presence of animals. Therefore, if a person approaches, the alarm will not be triggered, but if any animal approaches it will trigger an alert.

Suspicious and/or flagrant behaviour alarm Digifort IPXAnalytics software is designed to address situations where there are suspicious and blatant behaviours, such as a person entering a pharmacy, bank or supermarket without removing their motorcycle helmet or while carrying a weapon.

In such situations, it is possible to configure an alert when the software recognises the ‘helmet’ or ‘person with weapon’ object.

June / July 2020

Object Counting Using Digifort IPXAnalytics software, you can determine the minimum or maximum number of objects allowed in a given area.

For example, in picture below, there is a parking lot. Using the system, an alarm can be programmed that warns when car spaces are all filled. Thus, the operator, upon receiving this notification, may take appropriate action.

Another application is the controlling of queues or areas by programming in the maximum number of people per row (or area) and the maximum waiting time. When the amount and time are exceeded, an alarm is triggered. See picture above.

With Object Orientation slip and fall detection you can trigger alarms only if your target object is in a horizontal position, such as the yellow object in the picture above.

dog, horse, sheep, cow, elephant, bear, zebra, giraffe, backpack, umbrella, purse, tie, suitcase, frisbee, skis, snowboard, sportsball, kite, baseball bat, baseball glove, skateboard, plank, tennis racket, bottle, wineglass, cup, fork, knife, bowl, banana, apple, sandwich, orange, broccoli, carrot, hotdogs, pizza, donut, cake, chair, sofa, plant, bed, dining table, bathroom, TV/monitor, laptop, mouse, remote, keyboard, mobile phone, microwave, oven, toaster, sink, refrigerator, book, watch, vase, scissors, teddy bear, hairdryer, and brush Crime Module The Crime Module identifies short and long weapons (firearms), suspicious positioning (aiming position), motorcycle helmet and mask.

IPXAnalytics’ three modules

PPE Module The PPE Module identifies if the person is wearing a hard helmet, safety vest, masks, gloves and goggles.

General Module The General Module can dentify over 80 object types, including: person, bicycle, car, airplane, bus, train, truck, boat, semaphore, fire hydrant, traffic sign, parking meter, bank, bird, cat,

Visit our website: www.digifort.com or contact VST NZ LTD Ph: 09-444 8448 Email: sales@vst.co.nz Web: www.vst.co.nz

NZSM

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Gallagher releases new COVID-19 contact tracing software The new Gallagher Proximity and Contact Tracing Report is available free of charge to all Gallagher customers with a valid Command Centre license.

Gallagher’s latest innovative development, the Proximity and Contact Tracing Report, is supporting organisations with fast and efficient contact tracing during the Covid-19 pandemic. The global security technology manufacturer developed the software feature to support organisations with protecting the health and safety of staff while on site.

Utilising the powerful reporting capability of Gallagher Command Centre, the Proximity and Contact Tracing Report enables businesses to quickly and accurately identify areas on site where an employee with either confirmed or suspected Covid-19 has been. It also identifies other cardholders who have shared these areas within the exposure timeframe.

Rachel Kelly, Chief Product Officer of Enterprise Solutions at Gallagher.

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Armed with this information, businesses gain the critical insight required to act swiftly and keep people safe.

“We are constantly working to reimagine the way we keep people, their assets, and the spaces they value, safe,” said Rachel Kelly, Chief Product Officer of Enterprise Solutions at Gallagher.

“In this situation, we were driven to help protect our customers’ wellbeing during this time. As businesses around the world work to recover from the impact of Covid-19, this report gives organizations the confidence they need to react quickly and mitigate risk with any exposure on site.”

Gallagher has been supporting customers with several projects during the Covid-19 health crisis.

“Security solutions play a vital role in ensuring the health and safety of staff,” said Kelly.

“From setting zone limits to ensure social distancing, to modifying readers to offer contactless access control, we’re working to ensure our customers continue to leverage off our featurerich and innovative security ecosystem – from small businesses through to the world’s most secure facilities.”

Gallagher’s Proximity and Contact Tracing Report is available now, free of charge, to all Gallagher customers with a valid Command Centre license.

Scenario The Proximity and Contact Tracing Report release note provides the following fictitious scenario that illustrates the system’s functionality:

A cardholder has been identified as having had a contagious illness between the 1st and 5th of April. A Command Centre operator wants to identify all cardholders that came into contact with the ill cardholder during this time.

In the Gallagher Proximity and Contact Tracing Report utility, the Command Centre operator enters the two dates. Many of the site’s Access Zones are push-button exit (no exit event) so the operator sets Zone exit time to 8 hours, to assume any cardholder that entered a Zone had left after at most eight hours.

The operator configures all Access Zones to be considered an infection risk for 24 hours after the source (ill) cardholder exited them.

The operator adds Personal Data Fields to be exported for each cardholder in the report, such as department or email so cardholders can be contacted.

The operator selects only some Access Zones to report on, and leaves some out that are very large (e.g. outside) and not at risk of contamination.

The operator runs the report and is shown the source cardholder, then each cardholder that was ever in the same Zone as the source cardholder, as per the configuration. Each ‘exposed’ cardholder has a contact generation (level of contact) that indicates whether they were in direct contact with the source cardholder, or indirect (i.e. they were in contact with someone who was in contact with the source cardholder).

June / July 2020

Guardian Awards: Excellence in post-Covid security New NZSA weekly awards programme promoting the Covid-era efforts of security personnel delivers its first recipients as the public and end users acknowledge essential service security excellence. for them has been noticed by many Dunedin shoppers and has been mentioned a few times on Facebook.

Countdown Dunedin South can only thank Marcus for the great work he has shown us all.”

Launched as a way to promote and recognise the efforts of security personnel during the lockdown period and as restrictions are gradually lifted, the NZSA’s Covid-19 Guardian Awards have appeared out of thin air and at just the right time.

Each week, nominations are screened and assessed, and the winning individual or team announced and awarded with a trophy. The awards are open to all security personnel who hold a Certificate of Approval.

Winner Week 1: Marcus Hendriksen Marcus joined the Allied Security team in 2019 as a University of Otago Library Security Officer. With Covid-19 hitting all businesses hard and libraries closing their operations, Marcus was able to move into Allied’s rapid response team to assist other customers.

According to Chris McDowall, Allied’s General Manager of Operations, Marcus was stationed at the Countdown Dunedin South supermarket and brought with him a personal approach, a positive attitude, and a focus on excellence. “Marcus is a people person and an exceptional officer,” said Chris.

“We are pleased to see Marcus rewarded by the industry through this recognition, and these actions by the NZSA are a key reason to be involved in our industry body.

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Inaugural awardee Marcus Hendriksen of Allied Security. Image: NZSA.

Marcus is working with Countdown supermarkets in the Dunedin area, representing his employer Allied Security, and the security industry, as an outstanding individual.”

“Throughout Covid-19 Level 4 lock-down Marcus has been absolute treasure at the door, he’s very welcoming and helpful to our customers,” stated a representative from Countdown, Dunedin South, on the award nomination form. “Marcus has excelled in every way to the point where we would love to employ him here with us.”

“It’s been uncertain times for our customers who visit the store but Marcus’ way of easing that unknown

Winners Week 2: Guardforce’s Pakuranga Plaza security team The first team recipient of the recently instituted awards scheme is Guardforce’s Pakuranga Plaza security team consisting of Lutelo Hausia (Site Security Manager), Kelemete Makalio, Mark Tavoi Solomona, Meketi Silva and Phillip Lova.

This outstanding team was nominated by Allan Wharerau, General Manager of Guardforce Security, with the nomination prompted by multiple commendations received from Pakuranga Plaza retailers and shoppers in addition to the Plaza’s property manager.

“This team have proved to everyone visiting the Plaza that they are rock stars!” said Allan.

“They are caring and friendly and easy to communicate with, always wanting to know if we were okay,” commented a centre retailer. “We value what they do and how much they care about the people that have worked through this difficult time, as well as putting their lives at risk for all of us.”

According to the manager of a pharmacy in the centre, the team “have been a tremendous help to

June / July 2020

Award winners: Guardforce’s Pakuranga Plaza team. Image: NZSA.

our pharmacy team, helping elderly patients and supporting us in various ways.”

In an email to Guardforce, Property Manager Jaki Dwight commented that “it is rare that anyone provides good feedback in any normal situation so getting this kind of feedback in the midst of such a difficult time for the world is truly amazing.”

“You guys are making us proud every day and I know that Ziso [Avram, founder of Guardforce Security who passed away in 2018] will be looking down and smiling at the efforts you are all going to, to make things safe and run as smoothly as possible,” continued Jaki. “He would be proud as punch!”

Winners Week 3: Miranda Clark and Bryan Keightley Miranda and Bryan have received their awards for outstanding service performed at Tauranga’s Baypark Covid-19 assessment centre during Alert Level 4 lockdown.

The nomination resulted from a commendation from a member of the public, Andrea Crawford, who was advised by her doctor to attend the testing centre after suffering flu like symptoms. She shared her story with the Sunlive newspaper in the Bay of Plenty who published an article about her experience.

Praising all of the staff at the assessment centre, Andrea called out the security team for the care,

Award winners: Miranda Clark and Bryan Keightley. Image: NZSA.

June / July 2020

compassion and professionalism they showed with patients who were stressed and going through what can be an unpleasant procedure.

“I am just one of thousands, but I did not feel like I was,” she said.

“I felt cared for…and the medical staff could not have done their jobs so well without such a great support crew and that includes the security team.”

“We have received several nominations for security teams working in Covid-19 assessment centres and with DHBs, and they all deserve recognition, but this one stood out,” said NZSA CEO Gary Morrison.

“What is important to remember is none of the staff, including security, have dealt with anything like this before. To deliver such a high level of service and care in a situation which is fluid, escalating and involving people obviously concerned for their health, is extraordinary.”

Heather Jones, the owner and Managing Director of Aegis Private Security in Tauranga is rightly proud of her team and commented that “a great employee is like a four-leaf clover; very hard to find and lucky to have.”

Bay of Plenty District Health Board Community Based Health Services Lead Dr Joe Bourne agreed, telling Sunlive, “Although our assessment centres have been set up very swiftly to respond to Covid-19 we have been really focussed on ensuring the service provided is a quality one which includes a good patient experience.”

In announcing the awards programme, NZSA CEO Gary Morrison sought members’ assistance in promoting the awards via their networks and social media platforms. NZSM is also publishing details of each weekly winner via the www.defsec.net.nz news portal.

Nominations for the Covid-19 Guardian Award can be submitted via the NZSA website. The nomination process is easy to complete online and will takes only a few minutes.

NZSM

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New Integriti software editions offer new levels of value In line with its 3-decade long history of innovation in Integrated Access Control and Intruder Detection solutions, Inner Range has now introduced a new Integriti software product line-up. Integriti functionality is now accessed through three new Integriti software editions, including 30 features and integrations in its tiered licencing model.

“In response to feedback during our global expansion, we recognised the time was right to revisit the software packages and look to how end-users were utilising the vast array of licensed Integriti features. Thorough analysis was undertaken of the most commonly used licenses.

Subsequently we grouped these together in a cost-neutral way, to ensure our partners and their customers could access the appropriate and proportionate tools to keep their people and property safe and secure,” said Russell Blake, ANZ Sales Manager at Inner Range.

The new Corporate Edition supports the full suite of Integriti features and unlimited expandability.

This edition represents over $50,000 of licenses if the same feature-set was purchased prior to the release of the Corporate Edition, and is now available at a fraction of that cost. The ability to integrate an unlimited number of CCTV cameras in Corporate Edition, at no additional cost, creates increased value for integrators and their customers on a large percentage of installations.

Inner Range’s ability to listen to market feedback and very effectively use that feedback to create features

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that are far before their time is what has made Inner Range extremely successful. The introduction of Advanced Reports is the perfect example of this.

A major benefit of Advanced Reports is that it allows for an almost instantaneous response to crisis events such as a global pandemic, natural disasters and an almost limitless number of other scenarios due to its customisable and dynamic reporting abilities.

In a pandemic situation, Advanced Reports can be used to assist with contact tracing by identifying the areas a person has been in and how long they were there, and then provide a report showing all people who have moved through those areas within a specific time period.

Along with Corporate Edition, Inner Range now has a new Professional Edition that includes the Photo ID, Communicator and Integriti Mobile features, as well as supporting unlimited panel controller connections. Inner Range’s Business Edition expands on the Professional Edition and supports CCTV Integration, Advanced Reports, Active Directory Integration, plus a host of other valuable features.

These editions offer Inner Range partners and end-user customers exceptional value as well as making the system much simpler to quote and design.

For any questions about the new editions and pricing, please contact Atlas Gentech on 0800 732 637.

June / July 2020

Long-awaited launch of Good Practice Guidelines NZSA CEO Gary Morrison announces the launch later this month of the Security Services in New Zealand Good Practice Guidelines, which will provide clear guidance on health and safety and operational compliance.

On the 18th November 2011 Security Officer Charanpreet Singh Dhaliwal commenced employment with CNE Security and was assigned to work at a construction site in Henderson. Tragically he was not to return home from his first night at his new job.

During the evening four offenders entered the site. Mr Dhaliwal confronted them, one of the offenders picked up a piece of wood and struck Mr Dhaliwal at least twice to the head. The cause of death was attributed to blunt force trauma.

The Coroner’s investigation into the death identified a number of industry issues around licensing and training and also highlighted the need for an industrywide Code of Practice or Guideline as to what constitutes good practice. Whilst the licensing and training recommendations were implemented with some expediency, the development of the Guidelines was unfortunately deemed to be of low priority by WorkSafe (the agency tasked with development by the Coroner) and was never progressed.

Several years ago, the NZSA and E tū raised this matter with WorkSafe but were advised that other industry sectors were of a higher priority, and development of guidelines remained unlikely. At this time the NZSA took ownership of the project and through the collective efforts of a number of security providers, the NZSA Board and Etu developed the document that will be launched this month.

The Security Services in New Zealand Good Practice Guidelines is recognised as an ‘across industry’ guideline that all security providers should be aware of and comply with. The document provides clear guidance on health and safety and operational compliance.

In addition to chapters on general health and safety issues and the Health and Safety at Work Act 2015, the document includes chapters on guidelines for security companies, for property guards, for mobile security patrol guards, for training, and on the Protective Security Requirements (PSR).

Copies of the document will be available via the NZSA, PSPLA and E tū websites, and all newly licensed

June / July 2020

security providers will be informed about the document as part of the licensing process. It should also be noted that the document is intended to be accessed by employees as well as employers.

The NZSA notes that the guidelines document is dedicated to Mr Dhaliwal, to his family, and all other security guards who have suffered serious harm whilst performing their duties. It is also intended that the document will help in ensuring the improved health and safety of those working in the industry currently and in the future.

As stated in the Introduction to the document, “Good practice in health and safety is about more than complying with the law. It is about creating a safer workplace through good management and cultural change so the security industry continues to strive towards good practice in health and safety management and do everything reasonably practicable to protect its people.”

Looking forward, the Good Practice Guidelines will be a working document with regular updates and it is intended that additional sections covering Event Security and Hospital Security requirements will be added later this year. As part of the process, the NZSA would welcome feedback and suggestions.

NZSM

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Holography continues to secure brand and profits From bank notes to sporting merchandise to identities, Dr Paul Dunn, chair of the International Hologram Manufacturers Association (IHMA), provides insights into new developments in security and authentication holography.

Innovative developments in materials and advanced processes together with new applications, ensure commercial holography continues to feature in the frontline fight against counterfeiting, identity theft and brand piracy. The technology’s capacity to secure data and combat the effects of criminal interference, tampering, alteration, forgery or imitation is also priceless.

Moreover, in addition to preventing counterfeits, holography acts as a physical detection device, making it easier for the trained eye to distinguish the genuine item from the fake.

A well-established security device in commercial use for some 40 years, the flexibility, relatively low production costs and visual appeal of holography sees its continued use by brand owners across the globe looking to protect their products.

The 2021 Tokyo Olympic Games, for example, will see visitors from around the world descend on Japan where they will be encouraged to avoid counterfeits by buying official merchandise only at licensed venues, stores and booths. At these places, products such as key rings, mascots and jewellery will feature anticounterfeiting labels incorporating authentication holograms.

Holy grail Brand owners are increasingly demanding useful customer data.

Indeed, business intelligence could be considered as the new ‘holy grail’, creating new avenues of opportunity for holographic technologies. Hologram producers and their customers are able to utilise the unique identification on each holographic label to maximise the data it offers about the product’s supply chain.

This can be particularly effective in the case of officially licensed merchandise, or in the use of contract manufacturing where third party manufacturers have to report back to brand owners their unit volumes to calculate royalties.

Such systems offer a strong deterrent for preventing not only counterfeiting, but also grey market diversion, as under-reporting becomes highly visible and out of territory sales are easily traceable.

Using enforcement teams, the authenticity of official merchandise can be checked and verified quickly in the field. Licensees also benefit because their brand investment is protected against counterfeiting.

The fundamental impact holography has on thwarting the counterfeit trade surrounding some of the biggest sporting set pieces cannot be underestimated. One of the most glamorous and popular

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global sports, Formula One motor racing, uses holography to protect its lucrative brand identity. Many of the top racing teams feature security holograms to protect their official merchandising from counterfeiters.

Ferrari and others have led the way in producing attractive gift sets that incorporate holograms as an added authentication mark alongside official logos.

Away from the track, De La Rue in the UK, working for Copyright Promotions Sport (CPS), provides a secure hologram-based brand authentication programme for top level football, enabling the Football Association to track and manage the England Three Lions brand once it has been licensed - again to protect it against the threat from counterfeiting, grey market diversion and piracy.

It was in the USA - and in the major sporting leagues – where the sports merchandising industry we recognise today really took off at the beginning of the 1990s. All the major US leagues have embraced holography to varying degrees to protect reputation, brand image and, importantly, revenue streams. The big four: American football (NFL), baseball (MLB), basketball (NBA) and hockey (NHL) all have had licensed product protection programmes using holography for nearly 20 years. Several smaller leagues, such as soccer, are now following suit.

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It’s a sobering thought that the annual turnover in licensed merchandise sales runs to several billion dollars within the major leagues, so it makes sense that revenue streams should be suitably protected. Sports Business Simulation (SBS) reports that the size of the sports business industry reaches an estimated value of $213 billion - twice the size of the US auto industry and seven times the size of the movie industry.

Holographic technology as a weapon of choice in the fight against criminal activity also scores beyond the sporting arena. Farm machinery manufacturer John Deere uses holographic based product authentication labels and hangtags to identify and protect officially licensed merchandise in retail channels, while materials and additives company Eastman has partnered with Groupe Rocher to produce a cosmetics compact that offers consumers the reassurance that they are purchasing a bona fide product.

Vape liquid manufacturer Kind Juice’s products are also supplied in a packaging shrink sleeve that incorporates holographic security devices as both an anti-counterfeiting measure and feature to reassure consumers. Elsewhere, the anticounterfeiting division of the Chinabased Taibao Group has produced new holographic paper specifically for tobacco packaging.

Threats Brand owners face a broad range of threats, so we are seeing digital solutions becoming an increasing addition to the current range of available authentication solutions. Sometimes these are in isolation, but within the holographic industry, it’s the combination with secure track and trace that’s driving innovation and development. Indeed, the integration of holographic protection with digital technologies is progressing at a rapid rate.

Quick Response (QR) codes, where a serial number can be enshrined within a hologram, provide integrated track and trace authentication to help governments around the world secure excise duties and minimise the trafficking of illicit goods. Mobile phone verification is also gaining increasing traction – the user can simply scan a hologram with a smartphone to obtain immediate confirmation of a product’s authenticity.

Holograms are also entrenched in combatting identity fraud, where a new generation of devices is driving improvements in passport, driving license and identity document protection, helping law enforcement agencies to thwart criminals. These include Surys’ Spectreod, which enables the viewer to identify information using a smartphone light source. When observed at a direct angle, the technology is recognisable to the naked eye, but when it comes under a light source, pre-selected floating coloured information appears that follows the movement of the light, helping to confirm a document’s authenticity.

OpSec Security is another company in the vanguard of ID document security with its proprietary Lustre technology. This can be changed by wavelengths/ intensities of light, altering the liquid crystal molecules and the colour they reflect. It is one element of a whole new raft of optical features coming through that incorporate holographic elements to offer advanced overt, covert and forensic detection features; heralding a step-change in the manufacture and distribution of secure documents.

Currency protection The counterfeiting of banknotes is one of the biggest challenges faced by law enforcement agencies and central banks. The history of counterfeit money is almost as old

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as currency itself, but the battle to defeat the criminals goes on.

According to the US Department of Treasury, an estimated $70m in counterfeit bills are in circulation, while in the UK the Bank of England has revealed that hundreds of thousands of fake banknotes could be in circulation.

Strident efforts are therefore made by central banks and currency issuers to produce banknotes that incorporate holograms as part of a range of overt anti-counterfeiting features. These banknotes often lead the way in use of the some of the most advanced optical security solutions available. For example, De La Rue’s new £20 banknote incorporates several innovative features, including a registered KINEGRAM COLORS® foil stripe from KURZ, and it is the first Bank of England polymer banknote to have two windows.

Elsewhere, the Singapore Bicentennial $20 commemorative currency note uses Kurz’s Kinegram Colors with Flux Effect hologram foil stripe as a critical security feature, while Surys’ holographic Moov patch features as a high-level authentication device on the new Sudanese 1,000-pound note.

These applications reflect ongoing advances in the design, development and technological capabilities of holography, which continues to find new ways to add value and heighten levels of security on products used by billions of people the world over.

From its myriad applications, it’s evident that holography retains a leading position as a highly effective, versatile and low-cost security device.

Moreover, whatever form they take, items such as holographic security labels and tagging systems remain emblematic titans of authenticity, consistently proving their worth in safeguarding product, supply chains and brand reputation.

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INDUSTRY

Hikvision’s Flexible temperature screening options for challenging times A thermal imaging camera is an effective screening device for detecting individuals with elevated skin temperatures. This type of monitoring can provide a rapid screening approach for high-traffic areas, such as airports, hospitals, office buildings, and other areas where people congregate, to help identify those whose body temperature is elevated.

Using a non-contact screening solution is one of the current measures to quickly identify individuals with an elevated skin temperature (EST). The detection method is designed to help initial screening of EST, with use of medical equipment to further verify symptoms, while reducing manual testing time and the safety risk to those involved in detection.

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Hikvision’s Temperature Screening Solution, with its wide suite of products and range of applications, is designed for the detection of skin-surface temperatures to achieve rapid and safe initial screening in public areas. Its flexibility means it can be used in a multitude of scenarios.

With efficiency and cost is important for users, the question is, what is the best solution for their specific needs?

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Temperature Screening on Patrol The temperature measurement on patrol solution can also be referred to as ‘manual inspection on the move’.

It can be quickly put to use at fixed entrances and exits in emergencies, at external events or building sites, or checkpoints. It can also be used for flexible inspection in high-speed exits, cabins, and engine rooms. Hikvision thermographic bullet cameras support simultaneous temperature screening of multiple people, which can greatly improve detection efficiency in busy scenarios.

Temperature screening with fast deployment For high-traffic scenarios, such as urban traffic (train station, bus station, subway, airport, etc.) and commercial building (business parks, office buildings, shopping malls, etc.) settings, a rapidly deployable temporary temperature screening scheme can be achieved with various devices, including thermographic cameras, thermographic hand cameras, metal detector doors etc.

Rapid deployment temperature screening is economical and practical, and the deployment process and subsequent disassembly is easy. Temperature measurement accuracy is guaranteed to be within ± 0.5° C or ± 0.3° C (with a Blackbody calibrator) to meet the needs of initial screening.

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Temperature Screening with Access Control In businesses, schools, factories, communities and other internal areas where people are moving through, the MinMoe wall-mounting touch-free temperature screening terminal (DS-K1T671TM-3XF) is a good fit. The touchfree nature of the terminal makes access easier and safer, suitable for long-term temperature screening with access control for any building with high footfall.

And there’s more For some countries or regions that require people to wear masks, Hikvision also provides a solution that includes a DeepinMind NVR in addition to thermographic cameras.

This delivers a special interface that can visually display temperature and mask status.

Hikvision thermal temperature screening products have already been used all over the world in airports, ports, office buildings, and other places where many people congregate. They are providing fast and effective screening as an important part of the fight to maintain public safety and to support public health management.

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“Hills” the mother of invention in the Covid-19 era

Necessity is the mother of invention and the COVID-19 Pandemic has created some new necessities that no one would have imagined less than a year ago. In the current world, we need ways of detecting carriers of a virus and ways to enforce social distancing which includes better ways to work remotely.

True to the adage, companies have been inventing some extremely innovative products in an attempt to get the world back up and

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running. Hills prides itself on providing lifechanging innovations so when virus detection and social distancing enforcement products were engineered, Hills resolved to source and supply the best products that will help us return to normalcy.

Chinese manufacturer, Dahua produced a quick solution which Hills sourced as soon as it was available. Once they had a solution they could supply, Hills went further and sourced some of the most advanced solutions which are now available through HillsTrak.

Human Body Temperature Measurement (HBTM) Dahua have the distinction of having their Human body temperature measurement (HBTM) solution forged in the fire of the initial breakout of Covid-19 in China. With lightning speed, Dahua produced a solution that leveraged their existing Artificial Intelligence (AI) technology. Dahua’s cameras could scan crowds and, using Dahua’s impressive AI integration, was able to identify likely carriers so they could undergo further testing.

The solution helped China get its outbreak under control and was then utilised in other countries such as Thailand where it achieved incredible results.

Dahua’s solution offers measurements accurate to 0.3o Celsius at 3 metres. It includes a smart alarm and, can automatically take and save snapshots of people with abnormal readings.

Recently Dahua also released a more cost-effective solution which is just as effective as the original offering but has a shorter range of 2 metres.

HillsTrak used German manufacturer Mobotix as the basis for its solution. The Mobotix solution

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is everything you would expect from German engineering. Its cameras are of the highest quality with the HBTM camera being able to detect variations as little as 0.1oC. The solution is housed in a dual camera casing with interchangeable lenses. This design allows for side by side imaging which can be customised to suit your requirements. Choose a thermal and a standard HD camera for easy identification of subjects or two thermal cameras to simultaneously view two zones; ideally a wide view to scan the crowd then a close view to confirm single subjects.

Retail Spacing Solutions HBTM is only part of the solution and both Dahua and HillsTrak were ahead of the curve with their retail spacing technology.

Once the initial spread of infection has been controlled, the goal of all countries must be to open the economy in a sensible way that doesn’t immediately act as a catalyst for a second wave. Retail spacing solutions do precisely that by ensuring a site does not have more people inside than is safe under social distancing regulations.

The Dahua solution uses a multi-sensor approach to scan an environment and essentially do a

head count. You just set the number of people that should be allowed in the site and then forget about it. Once the limit is hit, an alarm sounds, and you can set staff into action. It’s much more cost effective than having staff try to manually calculate numbers of people constantly entering and leaving.

HillsTrak has again sourced a top of the range solution from Brickstream.

The Brickstream solution is highly sophisticated and includes advanced metrics such as service and queuing times as well as intelligent filtering of employees. Data on customer numbers and facility capacity can be made publicly available, enhancing the customer experience.

Both the Dahua and HillsTrak solutions are necessary for keeping your people safe and secure during this pandemic. The Dahua system has been battle tested and is great value. The HillsTrak solution has clearly been built with the intention of being an industry leader. It’s customisable, has a host of extras such as advanced analytics, and can be integrated with your existing CCTV systems.

In the end you know your business and Hills can help you analyse your requirements to ensure you get the solution that suits you.

Visit hills.co.nz today or contact our local team on 0800 1 HILLS (44557) to discuss how we can help you in the new Covid-19 era.

June / July 2020

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Gallagher solution halts council depot thefts Once a target for frequent theft and vandalism, a Wyndham City Council service depot hardens its defences with a Gallagher 33-wire monitored pulse fence perimeter.

Located to the west of Melbourne, Wyndham City is one of the largest and fastest growing municipalities in Australia with a population of around 250,000. Following repeated, targeted thefts that were costing considerable money and making staff feel unsafe, Wyndham City Council upgraded its perimeter security to protect its service depot and its people.

The Wyndham City Council service depot had a standalone 2.1m chain mesh and 33-wire Gallagher monitored pulse security fence in place around its perimeter. The fence was several years old and had suffered numerous attacks of vandalism causing holes in the fence and frequent false alarm episodes, resulting in the need to turn the fence off.

“This happens more often than you’d expect as staff don’t fully understand the value of a fence maintenance until it’s too late,” says Gallagher Technical Business Development Manager, Greg O’Neill.

“Turning it off can seem like the easiest answer, however it means your security fence then becomes ‘just a fence’.”

The depot was being repeatedly targeted by thieves, despite having security guards on site overnight.

“Some nights we were dealing with half a dozen attempts from thieves,” says a representative from Wyndham City Council. “The depot is in use 24 hours a day so there would be both security guards and staff there.”

Due to theft, the depot lost significant equipment and

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experienced damage from vandalism.

Over a period of several months, thieves would target the depot again once the tools were replaced.

“Being targeted in this way is an unfortunate but common situation for councils as they have to replace the tools quickly to minimise disruption to their day-to-day operations in the community,” says O’Neill.

A Gallagher security installer worked closely with council staff to understand their requirements and developed a solution that would meet their needs. The solution was there all along, it just needed maintenance.

“We were provided with documentation and knowledge about how the existing fence wasn’t meeting compliance or health and safety regulations,” says Wyndham City Council. “Having the right information made it easy to put forward a business case to upgrade the fence.”

A phased upgrade of the perimeter fence was undertaken, upgrading

the targeted areas first. Most of the existing 33-wire Gallagher monitored pulse fence was completely replaced and broken up into six zones, which makes monitoring and responding to alarms easier.

Concrete jersey barriers with Gallagher monitored pulse fencing on top were installed along the back fence-line to prevent vehicles from driving through the fence. The perimeter is now fully-protected as the 800 metre monitored pulse fence both deters and detects attempts to climb or tamper with the fence.

The council has seen the value of maintaining its perimeter fencing and couldn’t be happier with the result.

“The fence is professional looking and intimidating, which is a deterrent in itself. The return on investment from this upgrade is huge when you consider the theft and damage related expenses we were dealing with, and it’s given our staff peace of mind.

They now feel safe on site and that’s priceless.”

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Tyco Cloud, a true cloud-based solution for the security industry Cloud-based surveillance solutions have existed in the New Zealand market for a few years now, but uptake by security integrators has been relatively slow. There’s some confusion around how the systems work, plus it’s a change from the status quo, which can be off putting for people who’ve spent years capturing their corner of the market.

But the digital revolution has left no industry untouched and security isn’t an exception. Cloud-based security systems offer unique benefits that are likely to appeal to many endusers, including tools that add value when it comes to marketing and sales analysis.

One of the main players in the market, Johnson Controls, is hoping to raise awareness around the potential of their cloud-based solution and encourage integrators to bring it on board for clients.

Johnson Controls channel sales manager Chris Whiting says that Tyco Cloud is a unique proposition in the market, as it is a “true cloud-based solution”.

“Many other providers offer a hosting or management service, but Tyco Cloud is a pure cloud solution designed with enterprise level security and scalability from day one ,” he says.

With the move towards 5G technology and the continuing roll out of ultra-fast-broadband, access to cloud-based surveillance solutions has never been easier. One of the benefits of Tyco Cloud is that users don’t have to invest in expensive server hardware and offsite storage of CCTV footage, instead they purchase cost effective cameras and either store video inside the cameras themselves or store video directly in the cloud all for a

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reasonable monthly service fee.

“Instead of going into your annual capex, the service ends up becoming part of your monthly opex,” says Whiting.

Tyco Cloud is designed to be “elegantly simple” (in the words of the General Manager of Global

Tyco Cloud has been in the cloud surveillance business for 20 years and is the next generation of solutions originally created by cloud surveillance innovator Smartvue Corporation, which was founded

by Martin Renkis and acquired by Johnson Controls in 2018.

Connect your existing IP cameras to the cloud Not using Illustra Cloud Cameras? No problem. Tyco Cloud Gateways replace your current NVR to let you effortlessly move your current IP cameras into the cloud. The Cloud Gateway is ONVIF-compliant and designed to work with thousands of the most popular camera models from dozens of the leading manufacturers.

Security Cloud Solution at Johnson Controls, Martin Renkis). It’s a “plug and play” system, the interface allows the end user to see the entire system of cameras on one map, get real-time status for each camera, even view 24-hours for footage in 60 seconds through the Hyper View feature.

As trailblazer in the internet revolution, Martin Renkis has been at the forefront on technological transformation for decades.

After starting up Trainersoft Corporation in 1992 as one of the world’s first cloud-based e-learning management platforms, and selling

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that in 2002 (now part of IBM), he conceptualised an internetbased surveillance system in which people were able to access cameras positioned in their businesses to ensure they were safe and secure.

“It was the late 1990s, and having worked on Trainersoft for years, I thought ‘wouldn’t the internet be a fantastic way to monitor your business,” he says, down the phone from Nashville, Tennessee. This was when Smartvue was founded.

“The cloud was not a ‘thing’ back then, and the internet was rather new.

At the early stages it was innovators and forward-thinking businesses that came on board, people who were ‘crossing the gap’ and embracing the technology.”

As a measure of the product’s ingenuity, Smartvue won best in show at a Consumer Electronics show in 1999, the year of its original release.

But it was far from perfect.

The system was originally reliant on dial-up technology, which was unpredictable to say the least.

But as the technology developed,

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Smartvue changed and the level of sophistication and services offered grew exponentially.

The company grew alongside the market, their offerings morphing and growing to meet their clients’ needs.

Tyco Cloud is used internationally by some of the world’s biggest players – Google and UPS are clients. At peak, 72 million minutes of video surveillance footage was being added to and managed in its cloud every day.

Johnson Controls is an Irish-based multinational fire, HVAC, and security firm with 105,000 staff worldwide. It continues to expand the Tyco Cloud offerings, one of the latest solutions of which is a “people detector” function that reacts to real time intrusions by humans and eliminates the problem of false alarms.

“Before this technology was developed, you’d have situations where a dog walked by your loading dock and you’d be interrupted while having dinner for no good reason,” laughs Renkis. “With people detection software, you are only alerted when human movement is detected.”

He says that there are a number of misconceptions around cloud technology that need to be addressed.

These often stand in the way of resellers taking on the product offering, which can prevent their clients from getting a system that might work well for them.

One of the leading misconceptions is that the cloud is insecure, and presents a higher risk to your sensitive information than on-premise storage system. This, he says, is untrue.

“Manufacturers and service providers have invested significantly into data security, encryption best practices and cyber development.

Cloud provides end-to-end security, which is safer than an onsite system.

Onsite systems can be prone to damage through theft, server issues and hacking – all risks that are alleviated with a cloud solution.”

Additionally, the 24/7 monitoring paired with the ability to detect and respond to anomalies in real time mean that providers know about potential threats long before local system operators would.

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Another common misconception is that cloud-based security systems are prohibitively expensive. While the cameras may cost a little more, the elimination of systems components such as NVRs and VMS licensing can make it less expensive in both the long and short term.

“If you look at security systems that don’t use the cloud, you need to buy the NVRs, video management systems, servers and panels. Then everything needs to be installed and maintained. With cloud surveillance, you only need to buy the cameras, and then pay a monthly subscription.”

He says that the relative simplicity of cloud systems also makes it less complicated to use and allows users to add cameras to systems that already exist without having to pay for additional hardware.

“This flexible, ‘pay only for what you use approach’ eliminates a scenario where a user would pay for an NVR that supports 64 cameras, while only having 30 installed.

Electing to use a cloud-based solution can mean reduced installation, maintenance and software expense.”

The elimination of hardware is great for end users, as it saves money, but it also is part of the reason that resellers may be scared off. Security integrators sell packages that include hardware, which means higher startup fees. A change of mindset around what they provide clients and the long-term nature of this relationship is important.

“It’s almost like selling insurance,” he says. “Integrators are concerned that they are losing the profit from $10,000 of hardware upfront, but

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instead they are building a recurring revenue stream. If you sell a service you are actually in a better position as you have monthly revenue coming in, instead of having to convince clients to make significant initial investment.

Bandwidth can also be a subject of concern for those thinking about adopting cloud-based technology.

There’s a perception that users need a lot of bandwidth to run the system, but in the case of Tyco Cloud, video can be stored on the camera itself.

A hybrid approach can also be used, which combines on-premises and cloud storage, and is able to be customised to the users’ needs.

Videos can be stored in the cloud on a schedule; there are a number of options, all requiring little bandwidth.

On a daily basis, the Tyco Cloud interface allows end users to access their footage simply and manage accounts by themselves. After the initial setup of cameras, the end user simply registers online, and can then download the interface, which connects them with all their cameras in real time.

Managers can see instantly if there is an issue with security and alert the appropriate authorities. There are also a number of useful analytic functions that can be utilised, such as heat maps that reveal when and where customers are gathering, the ability to search by event and reports on motion. They can also see if a camera is down, and then alert the integrator.

There is also a new function for enterprise managers that is designed for integrators to use. “This allows users to see the status of all the cameras, provide firmware upgrades,

and assign services,” says Renkis.

The integrators can’t see the camera footage, which gives peace of mind to the clients, but they are able to manage the system remotely and address any issues that may occur.

With new technology being developed every month, Tyco Cloud is constantly moving and evolving.

But its basic function, a cloud-based system that allows for safe and secure storage of limitless footage, is what’s likely to appeal to many users.

Renkis and Whiting are both committed to changing the mindset of the security industry around cloudbased security products. It represents a paradigm shift, which can be challenging, but this shift has many benefits for both resellers and end users.

In a nutshell, cloud-based systems are less complicated than local systems. They offer a setup that is streamlined, and eliminates the need for NVR and VMS systems, and attendant hardware maintenance and management.

There are solutions for every business, and a fixed monthly per camera fee. The “elegant simplicity” offers a new world of opportunities both for resellers and end users and Whiting from Johnson Controls is excited about the possibilities it holds.

“It’s pretty amazing to have it here in New Zealand,” he says. “We are working hard with getting resellers on board. It can be incorporated into existing systems, so it doesn’t need a big up-front investment, and we hope that as more security resellers become aware of it, the uptake will continue to grow.”

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WHY SHOULD AN EMPLOYER HIRE ASIS CERTIFIED PROFESSIONALS? • Build a strong, dedicated team committed to high standards and continuing professional development • Promote ongoing education of critical job knowledge and skills • Feel confident that your staff are using best practices • Recruit the most qualified professionals • Reinforce or elevate your organization’s reputation and credibility Increase the competency level of your staff by supporting your security professionals in their certification journey.

Visit www.asis.org.nz for more information

Covid-19 – the cybersecurity wave Organisations have adapted quickly to lockdown and physical distancing measures with remote working technologies, but in the rush to pandemic resilience are we softening our cyber resilience?

Covid-19 has provided malicious cyber actors with the opportunity to exploit our fears, with phishing campaigns and ransomware attacks using websites or emails referencing Covid-19 skyrocketing since the start of the pandemic.

Joanna Mathers is a freelance feature writer with years of experience in publishing. She has a particular focus on business and innovation, and also regular writes for New Zealand Herald’s Canvas magazine.

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Interpol reports that since January, over 2,000 malicious and 40,261 high-risk domains with the words “Covid” or “corona” have been registered. In the same period, over 1,000,000 spam messages linked to Covid-19 have been sent.

Opportunistic online criminals thrive in times of panic. While the world is focused on staying alive and protecting families and jobs, cyber criminals are finding ways to twist the situation to their advantage. A click on the wrong email can be devastating.

Cyber security practitioners are at the coal face of such threats.

Charged with protecting their clients or organisations from attack, they need to be agile. It’s a challenging time, and one likely to hone the skills of practitioners who make their livings preventing cybercrime.

A number of active phishing and malware threats are doing the rounds in New Zealand currently. CERT NZ reports that these include: • fake emails urging people to donate to a WHO Covid-19 response fund

• malware embedded into Covid-19 maps • phishing websites that ask for people’s information in exchange for fake Covid-19 updates.

Awareness of such threats can mitigate the risks they pose. Phishing filters and anti-spyware should pick up most of the problem emails, but users need to be made aware of the current threats so they can spot trouble before they click.

Adrian van Hest is cyber leader for financial services firm PwC. He says that the phrase “Covid-19” is obvious clickbait for malicious actors luring prey.

“If you send a lot of these emails out, you are pretty much guaranteed to get a few people affected by your ransomware,” he says.

These threats are the most immediate and obvious ways in which online criminals are exploiting the pandemic. But van Hest says that there is a longer-term threat that may play out over the coming weeks and month, and it’s caused by the speed with which we have had to change the way we work.

“Organisations have been faced with the challenge of having their entire workforce become remote,” he says.

Such companies may have had long-term strategies in place around remote work, but the speed with which the lockdown happened means

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they had to act fast. This could be to their detriment. “[In this situation] functionality trumped security. And if the shortterm solutions become embedded, and there are holes, this could lead to problems.”

He gives the example of Zoom, the free video conferencing service, which is being used widely by organisations, groups, even governments in lieu of face-to-face meetings.

Concerns around Zoom’s lack of security have been bubbling away for a while. At the start of the pandemic, as more people began remote work, it was discovered that call data was being sent back to Zoom without end-to-end encryption.

There are have been “Zoomraids” in which uninvited groups harass invited attendees, and lawsuits filed against the company around unconsented data-sharing with Facebook. There are also reports that Zoom may be vulnerable to foreign intelligence interference.

Zoom has claimed they have mended these issues, but some security experts are unconvinced.

Businesses need to seek expert advice on ensuring their settings are secure to avoid future issues.

Another problem that could cause concern is the transfer of sensitive data to the Cloud. In the lockdown, speedy access to important work data was essential, and Cloud storage

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became the best option. But without proper roll-out and security protocols, this may have left companies vulnerable.

Understanding the visibility of networks and ensuring monitoring protocols are adjusted to the right settings can be a good stopgap.

Penetration testing is a good option when looking for vulnerabilities in the network. Using the trusted network list judiciously is also a wise option.

Widespread job losses are part and parcel of the Covid-19 world.

Disgruntled employees may, on occasion, chose to take IP with them if they are forced to leave a job. This may constitute anything from a minor irritation to a major breach.

This may be hard to prevent but could also yield important lessons for the future. Restricting highly sensitive IP to a trusted few can help mitigate this. An overriding cybersecurity strategy also helps prevent such theft.

Van Hest says PwC hasn’t been alerted to any major cybersecurity breaches among their clients as yet, apart from the odd click on a Covid-19 graphic leading to a malware threat. He does, however, believe that this is likely to come.

“After the Christchurch earthquakes, there was an increase in the incidence of cybercrime, so I wouldn’t be surprised if it happened again.”

He says that while businesses have been concentrating on staying alive, cybersecurity may not have been at the forefront of people’s minds. But it’s important to ensure that shortcuts taken to facilitate work-from-home are closely examined, to avoid any potential holes in security.

If the worst happens, and a cyber attack gets through, having an action plan in place can help to mitigate the impact of the attack. For organisations with staff working remotely, it’s important to have all the current contact details for the key decision makers.

The action plan should also include details of the organisation’s lawyers/legal team, how to engage the services of these people remotely, and PR strategies for mitigating the reputational risks posed by a successful attack.

Cyber security leaders need to ensure that their clients or workplaces don’t fall prey to malicious actors who love nothing better than exploiting a crisis to their own ends.

Sadly, organisations that are victims of cyber attack can be stung twice: the reputational damage can be significant.

It’s important that organisations liaise with users and make them aware that the shortcuts taken in the rush to facilitate remote may put them at risk, and take necessary steps needed to close gaps cyber criminals may slip through.

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Nominating for the 2020 Annual Security Awards The NZSA is expecting a bumper number of nominations for this year’s awards, writes judging panellist Nicholas Dynon. Putting the effort into a compliant and high quality nomination is key.

Awards season has officially started! Nominations are now open for the 2020 New Zealand Security Industry Awards, which this year will culminate in a live streamed virtual event in lieu of the traditional gala awards dinner.

In addition to the Covid-induced change of format for the awards night this year sees several changes to the awards category line-up.

The 18 categories featuring in the 2019 awards have been increased to 20 as the result of the culling of one category, the addition of two new categories, and the splitting of another category into two.

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New to 2020 The ‘Security Specialist of the Year’ award is no more. This catch-all category had recognised “excellence, commitment and professionalism within the industry sectors not already covered within the other award categories.” Assuming it doesn’t make a future comeback, 2019 winner Graeme McKenzie of Alarm Watch can lay claim to being this award’s last-ever recipient.

Replacing that award are two new categories: ‘Cash Services Professional of the Year’ and ‘Customer Champion of the Year’.

According to the NZSA website, the new Cash Services Professional category “recognises the excellence, commitment and professionalism of those working within the Cash Services sector and including those involved in providing cash-in-transit and cash-floor services.”

The new Customer Champion category is focused squarely on Business Development Managers, Sales Consultants and Sales Managers, and its inclusion is perhaps intended to resolve previous concerns raised around individuals in these roles being nominated (and winning) in the Security Consultant category.

If this is the intention, then the addition of this category may go only part-way to resolving what have been quite polarised debates around the Security Consultant category.

Specifically, the criteria wording

for the consultant category doesn’t appear to preclude people who consult as part of their BDM/Sales role from being nominated in that category (in addition to the customer champion category).

It might be useful if the wording of the Security Consultant category criteria were tightened to specify whether it captures only ‘independent’ security consultants or the broader range of roles for which one is required to hold a security consultant license/CoA. Ultimately, whether or not these new categories are an improvement will be determined by the number and quality of nominations received.

The other category change in this year’s line-up is the splitting of the ‘Install and Service Electronic Sector – Technician of the Year’ into (i) a ‘Corporate’ category specific to employees of companies employing more than five technicians; and (ii) an ‘SME’ category specific to those from SMEs with five or less technicians in their employment.

Given that awardees in the Install and Service category have in recent years tended to come from companies that fall into the ‘corporate’ group, increased recognition of smaller operators is probably a good thing.

In terms of the judging panel there is no change from last year. The panel again includes esteemed members Ngaire Kelaher (ASIS New Zealand), David Tomoana (ANZ Bank) and Gary Morrison (NZSA), and myself.

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Aim for excellence Having been on the panel on three occasions, I tend to find myself on the one-hand inspired by the many impressive nominations I get to see, yet on the other hand disheartened to see many impressive nominees miss out due to non-compliant or poorly constructed nominations.

If you’ve taken the effort to identify a colleague for nomination, then it’s important that you make that nomination count. As a starting point, I recommend that you read the tips on the NZSA website’s Nomination Information page.

According to the NZSA, it’s important that your nomination is fully compliant with the Conditions of Entry (Terms and Conditions). If you don’t know what these are, find out.

Directly address each of the “recognition” requirements specified in the category criteria in a clear and concise manner. For example, the Security Officer of the Year category criteria includes the following requirements: • Excellence, commitment and professionalism within the “guarding” sector • Service to customers and outstanding acts

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• Going beyond what can reasonably be expected in providing a level of service that exceeds customers and/or managers expectations.

• Inspires others and sets incredibly high standards.

The NZSA recommends that responses to each of the recognition requirements be addressed individually, in the order listed within the Category Criteria (with the use of headings or bullet points to ensure they are easy to follow), and as clearly and concisely as possible.

In order to systematically and fairly assess nominations, the judges award points in relation to each of the specified recognition requirements. It is therefore very important that each one is responded to.

It’s also important to demonstrate exactly how a nominee meets each of the recognition requirements by way of specific examples, stories and references. These can be supported by attachments to the nomination.

Note that the Testimonial field on the online nomination form allows for a maximum of only 1,201 characters and that there is a limit on attachments (two documents with a maximum file size of 5MB).

Stay on message. Take care to avoid getting side-tracked with superfluous or unnecessary information and detail.

None of the categories require the nominee to enjoy footy or boating in their spare time.

Avoid making hyperbolic statements about the nominee without associated evidence. If your customer champion nominee is indeed “viewed as providing a substantial and quantifiable benefit to the customers business operations”, then how so? What are some specific examples of the quantifiable benefits your nominee has provided?

I also concur with the NZSA’s recommendation that you get your nomination proof read by a third party prior to it being submitted, ensuring that it reads well, addresses all of the category criteria and effectively ‘sells’ the merits of the nominee. This is critically important – a second pair of eyes can make all the difference.

Make sure your nomination is prepared and submitted well in advance of the close off date (5pm on Friday 10th July). Late entries are not accepted!

And lastly, if you haven’t nominated someone for an award previously, have a go!

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NZSA CEO’s May Report In this update, NZSA CEO Gary Morrison talks NZ Security Awards online, wage subsidy audit, good practice guideline, virtual reality CoA training platform, work broker programme, and International Security Officers’ Day (24/7).

It is amazing how our world can change so dramatically and within such a short time span!

The Covid-19 crisis continues to have a major and long-lasting effect on almost every aspect of our personal and professional lives.

People and businesses are hurting, and even though security providers are recognised as an essential service, our members have not been immune to the impacts and many security providers have experienced a significant downturn in business and profitability.

Gary Morrison NZSA CEO

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The focus for the NZSA during this time has been to support our members as far as possible, be it through working with government to ensure the best possible outcomes for our members, providing timely and effective communications and advice, or maintaining and establishing member benefit programmes that provide necessary support and value.

The good news for the security industry is that our businesses are in a far stronger position than many other industry sectors and we are well positioned to maximise business opportunities as the government works to kick-start the economy for the remainder of this year and years ahead.

It is also apparent that many of our members have taken the opportunity to review and tweak their way of doing business and how they can operate more smartly and effectively.

For our training providers this will see the move to greater online delivery accessibility and capability and for the NZSA, a more permanent shift to working remotely and without the need for traditional office accommodation.

These changes can only be viewed positively and will assist the industry going forward.

We appreciate that we have issued a significant number of member communications and updates over the last two months but hopefully this newsletter will provide a more general update on our activity and issues affecting our members.

Business continuity support for NZSA members As conveyed within earlier updates, the NZSA has formalised an agreement with leading financial advisors Smetric to provide Cash flow Management and Business Support services to its members free of charge under a government support package for business continuity.

Smetric will provide funded advice that covers: • Actions to stabilise cash flow during lockdown and in following months • Scenario planning for the business post lockdown and developing strategies • Review of customer base to ensure customer retention • Review operational and capacity requirements post lockdown For more information please refer to the Smetric website or contact Warwick Russell on warwick@ smetric.co.nz.

Wage subsidy audit Our Covid-19 survey [refer to Covid-19 survey article in this issue of NZSM] indicates that approximately 80 percent of members accessed the Government Wage Subsidy payment scheme.

Whilst the survey responses confirm that most members have suffered a significant drop in their turnover consistent with the government criteria for accessing the subsidy payments, there have been anecdotal claims that several providers may in fact struggle to

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meet the claim threshold of 30% of turnover.

We remind members that the MSD is conducting data matching between various government agencies (including IRD GST returns) and will be conducting audits where apparent anomalies are identified.

Where it is found that an employer has not passed on the subsidy in its entirety there is the potential for criminal prosecutions under the Crimes Act 1961.

If any employer believes they may have over claimed, they must contact MSD in the first instance to discuss reimbursement of the balance.

NZ Security Awards event Unfortunately, we must advise that our annual Awards dinner scheduled for the Christchurch Town Hall on 21st August has been cancelled.

However, the awards will continue and with the winners announced via a live-streamed event on the evening of Friday 7th August.

We have retained Te Radar as our MC and have some great entertainment and announcements planned to ensure that this remains a night to remember!

We will be providing more detail shortly, including the award categories and nomination process, but in the interim we request that you lock in the evening of Friday 7th August in your calendars and start giving thought to worthy nominees within your respective organisations or organisations that you interact with.

NZSA Integrity “Speak Up” Line member benefit Recent events have caused a slight delay in the launch of the Intergrity “Speak Up” Line member benefit programme, however we are just finalising our printed materials and will be ready to distribute the member packs shortly.

Whilst any decision on implementing the programme sits with our members, we remind them that the service is free to all participating NZSA members and provides access to a totally

June / July 2020

confidential service where staff can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern that may be occurring in the workplace and not being reported.

The service is particularly valuable where employees may be reluctant to speak up or report matters due to fears that by doing so it may affect their employment or risk further victimisation. It is also important to note that such services meet government procurement requirements around providing “a voice” for staff.

The service is provided by CrimeStoppers who obviously have considerable experience in handling sensitive calls in a confidential manner.

MSD Skills for Industry Work Broker Programme With the onset on Covid-19 and the impact on the ongoing employment of many New Zealanders, our programme with MSD has been expanded to include not just those on the Job Seeker Benefit but also those who have been displaced from other industry sectors and who would in all probability move onto the benefit in the immediate future.

Andrea and Napat have been doing a fantastic job, and this is evidenced by the fact that we have achieved our contract annual placement target of 150 candidates moving into full-time employment two months ahead of target!

We are pleased to advise that MSD will be renewing our contract in July and that we will continue to be able to source work-ready candidates for our registered members.

Good Practice Guideline We have recently received a response from WorkSafe advising that several modifications to the Good Practice Guideline are required before they can provide their endorsement.

The changes are relatively minor and we will be resubmitting the document within the next week with

the expectation that we will this time receive the WorkSafe endorsement.

Once we receive approval the document will be recognised as an approved industry guideline and will be able to be accessed from the NZSA, E tū, WorkSafe and PSPLA websites.

Virtual reality training platform As reported in our last newsletter, the virtual reality training platform for delivery of CoA unit standards is an exciting development for the industry.

It will utilise leading edge technology to provide a training option that should address existing concerns around access to training, the quality of training materials, inconsistency of training delivery and literacy related difficulties with the current options.

The platform development is being sponsored jointly by NZSA and MSD and will be made available to those industry training providers who wish to utilise the service once we have conducted and complied with user acceptance testing requirements.

Whilst Covid-19 has created some challenges for the development team, we are confident that training delivery on the platform will commence late this year.

International Security Officers’ Day Over recent years there has been significant growth in support for 24th July (24/7) being recognised as International Security Officers’ Day. We believe that this is particularly poignant given recent events and the tremendous efforts of our security officers as essential service providers.

The NZSA fully supports the initiative and the need to recognise the efforts and contribution of our Security Officers, and we have arranged for the production of celebratory badges, attached to a card, that can be presented and worn by you and your staff.

If you would like to order badges please email us and we will arrange production and delivery. The badges are $2.00 + GST each.

The 24th July will also be the date on which we will announce all finalists for the NZ Security Awards.

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Security Training and Professional Development SIG The NZSA Special Interest Group for Training and Professional Development within the Security Industry met virtually on Friday 24 April. This is an abridged version of the report of the meeting submitted by Chairperson Andy Gollings.

Update from Skills Organisation There has been a review of the CoA training material underway for some time and despite delays they are confident that the updated materials will be available for use by early July.

The new National Certificate in Security Level 3 qualification has been approved and being delivered by a number of training providers. The Workplace Programme has been approved and being used by Registered Training Workplace providers for Alignment.

Skills had not intended developing training materials, however, that decision is now under review. A decision is expected within the next two to three weeks. Skills are guiding providers on alignment with internal training delivery as a chargeable activity.

The revised National Certificate in Security Level 4 qualification for Senior Security Officers and Team Leaders has been approved, however, work is still required to define certain aspects of the delivery, especially the higher risk units such as defensive tactics.

Update from private training establishments Private Training Establishment (PTE) members reported strong interest in training through this period. Like industry, PTEs have all explored a shift to virtual training however take up and learner engagement has declined over this period as a result.

Concerns were raised regarding the Emergency Direction from the PSPLA and how this may weaken the industry. Gary Morrison advised that the Registrar has been asked to quantify numbers licensed under the

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Emergency Direction but at this time these are thought to be relatively low with a notable jump in licence holders adding the Property Guard category.

The inability to conduct face to face training during lockdown has meant that this aspect of the training has had to be delayed with delivery scheduled at a later date.

Some providers are confident to get back underway in Alert Level 3 with others delaying until we enter Alert Level 2.

Update from security providers The impact of Covid-19 has been quite varied across the industry. This has been dependent on work streams with event, retail and hospitality providers as well as cash collection providers experiencing significant decline, with those providing services to critical infrastructure seeing a rapid increase in demand. It is worth noting how well companies appear to have worked together over this period, supporting each other where capacity or specialisation was needed.

Those experiencing increased demand have needed to recruit at a higher level than normal, however, they expect this to reduce as things settle down and ongoing requirements become clearer.

The service providers all expressed appreciation for the flexibility shown by training providers with online options for training becoming quickly available. In addition, Hard Target has made a conflict management training package available at no cost which has been widely appreciated, especially with the challenges of managing and developing staff remotely over this time.

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Covid-19 business impact survey sheds light on industry Survey of NZSA members reflects an industry profoundly affected by the economic impacts of the coronavirus pandemic, but it’s not all gloom with many respondents forecasting an upswing.

Several weeks ago the NZSA surveyed its members on how Covid-19 had impacted on their business and future expectations around staffing and revenues. Responses were received from over half of the association’s members – a relatively high response rate.

These were the findings: 1. Please indicate the core services your business provides:  Guards/patrols/event security/C.I.T.: 19.4%  Security training: 7.5%  Install and service security systems: 46.3%  Hardware manufacturers and distributors: 7.5%  Security consulting: 6.0%  Alarm monitoring: 7.5%  Document destruction: 3.0%  Other: 3.0% 2. Since the impact of Covid-19 has your turnover:  Remained consistent: 10.61%  Decreased: 78.79%  Increased: 10.61% 3. Where your turnover has increased or decreased:  Between 1% and 15%: 12.5%  Between 16% and 30%: 15.6%  Between 31% and 50%: 17.2%  Over 51%: 54.7% 4. Looking at the next 12 months do you expect your turnover to:  Remain consistent: 14.93%  Decrease: 55.22%  Increase: 29.85% 5. To what extent do you expect your turnover to increase or decrease:  Between 1% and 15%: 21.54%  Between 16% and 30%: 38.46%  Between 31% and 50%: 27.69%  Over 51%: 12.31%

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6. What is the immediate impact on staff numbers due to Covid-19:  No change: 75%  Decreased staff numbers: 15%  Increased staff numbers: 10% Note: total staff numbers have increased due to large increases across several members 7. What is your projected movement in staff numbers in next 1 to 2 years:  No change: 42%  Decreased staff numbers: 36%  Increased staff numbers: 22% Note: projected total staff numbers increased substantially due to large increases in numbers for a handful of members 8. Have you claimed Wage Subsidy support:  Yes: 77.61%  No: 22.39% 9. Are you confident that you will remain in business post Covid-19:  Very confident: 50.00%  Confident: 45.45%  Not very confident: 4.55%  No confidence: 0.00% 10. Are you confident that the NZ economy will recover substantially within the next 1-2 years:  Very confident: 16.42%  Confident: 41.79%  Not very confident: 37.31%  No confidence: 4.48% 11. Based on the NZSA newsletters and member benefits during the Covid-19 crisis, would you recommend membership to non-members:  Yes: 97.01%  No: 2.99%

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Celebrating excellence in the security industry There exist a number of vehicles for celebrating excellence in the security industry, but to get the most out of these initiatives it’s important that we get behind them.

The security industry is, arguably, the unsung hero of public safety, law enforcement and emergency response. It is perhaps the ultimately incalculable and under-the-radar nature of the contribution that our industry makes to the safety and security of New Zealand that makes us the more frequent subject of bad press rather than good news.

Nick has written for NZSM since 2013.

He writes on all things security, but is particularly fascinated with the fault lines between security and privacy, and between individual, enterprise and national security.

Prior to NZSM he clocked up over 20 years experience in various border security and military roles.

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In October last year I wrote a research paper for the National Security Journal in which I argued that New Zealand’s private security industry constitutes a potential national security enabler.

“The sector contributes to the security of New Zealanders in the various roles it performs for public and private sector clients, and it does so successfully despite issues around pay, skills and standards,” I wrote. “Security guards are more voluminous and ubiquitous than beat police and they effect surveillance and public order functions in most of the places where members of the public choose to congregate.”

Much maligned and relegated to the near bottom of the pay grade food chain, security officers in particular receive wide plaudits for the critical service they perform in waves of deafening silence.

In the ‘new normal’ of the postCovid era, however, it appears that the traditionally shunned security guard is receiving a little more attention than usual.

In his May report, the Chair of the New Zealand Security Association’s (NZSA) Training and Professional Development Special Interest Group Andy Gollings wrote that the security industry “has stepped up to protect critical infrastructure and provide screening and access control for retirement villages, hospitals and even supermarkets. In doing so a large number of them have worn their heart on their sleeve and made a real difference to the people they serve.”

“In an industry that at times struggles to be valued by the public, a number of staff have demonstrated real value and this has been appreciated by the public.”

In recent weeks, the NZSA has looked to harness these new levels of appreciation by instituting its weekly Covid-19 Guardian Awards that recognise the efforts of security personnel during the pandemic response period.

With some positive light being shone on the industry, it’s an opportune time to identify what vehicles exist to celebrate professionalism, excellence, and people going above and beyond to do good things in security.

New Zealand Security Awards This is New Zealand’s premier annual awards event for practitioners and providers within the physical security sector. As the NZSA website says, these awards “recognise excellence and outstanding service delivery provided by those who work within the security industry.”

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Nominations are now open for this year’s awards, and there’s plenty of coverage on this important industry event throughout this issue of NZSM. ASIAL Awards for Excellence Organised by the Australian Security Industry Association Limited (ASIAL), the Australian Security Industry Awards for Excellence are Australia’s premier security awards program.

Now in their 25th year, the Awards for Excellence are celebrated at an annual awards ceremony alongside the Outstanding Security Performance Awards (OSPAs) and Australian Security Medals.

Any individual or company working in Australia’s security industry can be nominated in one of several categories, including Gender Diversity, Indigenous Employment, Individual Achievement - Technical Security, Integrated Security Solution <$100,000, Integrated Security Solution >$100,000, Electronic Security Installation <$100,000, Electronic Security Installation

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>$100,000, Access Control Product of the Year, Alarm Product of the Year, CCTV Camera Product of the Year, CCTV IP System/Solution Product of the Year, Physical Security Product of the Year, and Security Equipment Manufacturer/ Distributor.

Nominations for this year’s awards opened on 2 March and close on 24 August with the winners announced at an Awards Dinner in Sydney on 22 October. To submit a nomination, visit the ASIAL website www.asial. com.au Outstanding Security Performance Awards Less well known here than the NZSA and ASIAL hosted awards are the Outstanding Security Performance Awards (OSPAs).

In 2014, research outfit Perpetuity Research undertook a project to examine the factors that contribute to outstanding performance in the security field. Despite there being an abundance of research on business excellence, there existed a scarcity of research focusing specifically on the security sector.

Perpetuity’s research suggested that a key way of improving security performance is to change perceptions of security at the highest levels within organisations and amongst key stakeholders. From this and other findings, the idea for the OSPAs was born.

The first OSPAs were held in Norway in 2015, and since then they’ve spread to Germany, Australia, Romania, the USA, the UK, Ghana and Nigeria. Consequentially, the awards are fast becoming an international awards benchmark for security.

This year, the 6th annual Australian OSPAs (which coincide with the ASIAL Awards), includes the following categories: Outstanding In-House Security Manager/Director, Outstanding Contract Security Manager/Director, Outstanding Security Team, Outstanding Guarding Company, Outstanding Security Consultant, Outstanding Security Training Initiative, Outstanding Security Partnership, Outstanding Female Security Professional.

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Although yet to make its way to New Zealand, there have been discussions between OSPAs founder Professor Martin Gill and immediate past ASIS NZ Chair Andrew Thorburn, and a potential local iteration is the topic of ongoing consultation among participants of the New Zealand Security Sector Network (NZSSN). According to Andrew, “it’s about recognising the unrecognised.”

Australian Security Medals To recognise acts of valour and excellence in security professionalism and to change perceptions of the security industry across the Tasman, a group of senior security managers created the Australian Security Medal Foundation (ASMF).

Each year, the ASMF will award two categories of medal: the Australian Security Medal of Valour (ASMV), recognising acts of bravery and initiative; and the Australian Security Medal (ASM), recognising contribution to security professionalism and outstanding citizenship, positive leadership, insights or influence at a strategic management level.

The ASVM is awarded to recognise security operatives for an outstanding act or acts of valour, which is defined as “exceptional courage in the face of danger, i.e. usually involving real and impending threat to life that may be avoided by most others.”

The ASM is awarded to recognise those who have demonstrated a consistent, high-level contribution to the wider community, possibly via innovative non-core business activities and projects, or via extraordinary performance in their professional role(s).

Now in its 9th year, the awarding of the Australian Security Medals coincides with the ASIAL awards. iSANZ Awards The iSANZ awards recognise excellence in New Zealand’s information security and cyber security industry. Nominations in relation to any New Zealanders or New Zealand-based individual or organisation doing interesting or innovative things with Infosec are encouraged by emailing nominations@isanz.org.nz, although information about this year’s awards is yet to be posted online.

Award categories in 2019 included Best Security Project/Initiative; Best Security Awareness Campaign; Best Security Company of the Year; Up-and-coming Cybersecurity Star; and Best Start-Up or New Business.

Each year the iSANZ Awards also honour a person, event or company that has made a significant contribution to the wider information security community in a special nominated Hall of Fame Award.

According to iSANZ Chair Kendra Ross, the awards “are a way of shining a light on these important and often silent but significant infoSec efforts, giving the work and people involved the thanks and recognition they deserve.”

IFSEC Global IFSEC Global Influencers Security & Fire 2020 nominations close on 3rd June, so unfortunately too late for readers of NZSM’s June print edition.

Among the programme’s 24 member, 11-country judging panel is Aucklandbased Jason Cherrington, CEO of Optic Security Group.

Global Influencers recognises ‘influencers’ in the following categories: manufacturers, vendors, installers, and integrators; end

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users (such as security managers); association figures, academics and thought leaders; security executives; cyber security professionals and thought leaders; and a security “one to watch” category targeting industry up-and-comers.

International Security Officers’ Day In 2016 members of the security industry in Singapore established a national day of recognition for security officers who contribute to the security, welfare and safety of the people of Singapore and its businesses.

A multi-country project has subsequently been established to develop an annual United Nations endorsed international day of recognition for security officers with the rather apt date of 24th July, or 24/7.

Several national and international associations such as Security Professionals Australasia, NZSA, ASIAL, the Security Institute, ASIS International, ISACA and others have endorsed the idea.

In New Zealand, the NZSA is leading the charge and encouraging its members to get behind the initiative by making special International Security Officers’ Day (ISOD) celebratory badges available for purchase (refer to NZSA CEO update featured in this issue of NZSM).

24/7 is also the date the NZSA has chosen to announce the finalists of the New Zealand Security Industry Awards.

There’s no sign yet of the UN endorsing the idea, but it seems like a great initiative that is well worth getting behind and seeking acknowledgement of well beyond the security industry.

In conclusion, if we are to accept Perpetuity Research’s findings that a key way of improving security performance is to change perceptions of security at the highest levels within organisations and amongst key stakeholders, then getting behind the types of awards and recognition initiatives listed in this article makes plain good sense.

June / July 2020

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Facial recognition error rates vary by demographic False positives are an issue with facial recognition, writes Claire Meyer. Among the myriad of calculations end users need to make in the decision to deploy the technology is the cost of getting it wrong.

Is facial recognition software fair? The U.S. National Institute of Standards and Technology (NIST) recently evaluated 189 software algorithms from 99 developers and found that most programs exhibit different levels of accuracy depending on demographics, including gender, age, and racial background.

Claire Meyer is Managing Editor of ASIS International’s Security Management magazine. She has been covering the security industry since 2012, reporting on cybersecurity, leadership, security technology and trends. She holds a degree in journalism from the University of Missouri-Columbia.

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The NIST report, Face Recognition Vendor Test (FRVT) Part 3: Demographic Effects (NISTIR 8280), was released in late 2019 as part of an ongoing facial recognition study. Previous segments of the program have measured advancements in facial recognition accuracy and speed, face image quality assessments, and the ability to detect facial morphing or deep fake technology.

The demographic-focused study tested algorithms on two different tasks: confirming a photo matches a different photo of the same person in a database (known as “one-toone” matching, most commonly used for verification such as unlocking a smartphone) and determining whether the person in the photo has any match in a database (“one-tomany” matching, which can be used to detect a person of interest).

The NIST team also measured algorithms’ false positive and false negative rates. In a false positive, the algorithm said photos of two different people showed the same person; in a false negative, the algorithm failed to correctly detect that two photos showed the same person.

NIST has assessed facial recognition algorithm accuracy in the past, but one of the key differences in this report was the addition of the demographic factor, especially in testing one-to-many matching.

Four collections of photographs—containing 18.27 million images of 8.49 million people—were pulled from databases provided by the U.S. State Department, the Department of Homeland Security, and the FBI to test the algorithms. The photos contained metadata information— such as the subject’s gender, age, and race or country of birth—which enabled the NIST team to determine error rates among these tags.

“The demographic report looks at differences in performance across demographic groups to see if false positive or negative rates changed,” says Craig Watson, image group manager at NIST. “The findings showed that various algorithms had different rates of error across different demographic groups.”

The study highlighted several broad findings across the algorithms: for one-to-one matching, Asian and African American faces had higher false positive rates than Caucasian images. Among American-developed algorithms, there were similar rates of false positives in one-to-one matching for Asians, African Americans, and native groups. The American Indian demographic had the highest false positive rates.

Algorithms developed in Asian countries, however, had no major difference in false positive rates between Asian and Caucasian faces.

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For one-to-many matching, the NIST team found there were higher rates of false positives for African American females than for any other group.

“Differentials in false positives in one-to-many matching are particularly important because the consequences could include false accusations,” the report said. Overall, false positives were higher in women than men, but the effect was smaller than racial error rate differences.

The error rate in facial recognition algorithms carries different weight depending on the application, Watson says. In an access control situation, the ramifications of a false negative—failing to detect that the person standing at the door matches the credential—are often merely annoying or a waste of time: the person does not gain entry immediately and has to try again or use a different credential, such as a badge. In a law enforcement or investigation application, however, not identifying someone on a watch list could have immense ramifications.

Similarly, a false positive— erroneously alerting on an innocent person who may resemble someone on a watch list—could have long-term effects through a false accusation or potential false imprisonment.

When determining whether to use a face recognition algorithm in a use case, Watson says end users should consider what the cost of failure is.

Something else to consider when weighing security technology options

is context, says Desmond Patton, associate professor at the Columbia University School of Social Work and director of SAFELab, a research initiative that studies how youth of colour navigate violence offline and online.

Patton has worked on projects that include image-based analysis. He says there are extreme challenges for algorithms to detect context such as how behaviour changes in different places and what items of clothing or hand gestures might mean in various situations.

For example, he says, a picture of a youth flashing a gang sign does not necessarily mean that person is a gang member. Instead, depending on the context of the situation— the other people present, the geographical area—it might merely be a way for the subject to protect himself or signal belonging in the community.

“Oftentimes the goal is to have the most accurate system, but the most accurate system can also be weaponised against the community it is intended to help,” Patton says.

To deploy fairer technologies, security directors need diverse teams—from a range of ethnicities and educational backgrounds, or individuals who might be affected by the tools’ use—to work through different scenarios and possibilities, Patton says.

“You want people who will be on the other side of these issues at the table to anticipate any challenges,” he explains. “But they will also alert you

to the various ways these tools might be effective.”

For example, he adds, analytics that detect certain red flags—such as warning signs of potential violence— could be used as triggers to offer counselling or outreach to help the subject instead of merely mitigating risk.

“For some reason, we blindly trust these systems, and over and over again, when we apply them to the real world, we quickly realise that they have limits. We’re trusting these systems far beyond their capacities,” Patton adds.

In the NIST study, not all algorithms gave these high rates of false positives across demographics—the report emphasised that different algorithms perform differently. As Watson notes, for the best, reasoned application of facial recognition tools, end users should “know your use case, know your algorithm, know your data. All three of those matter in making these decisions.”

The NIST report authors echoed his sentiments, adding that “Given algorithm-specific variation, it is incumbent upon the system owner to know their algorithm. While publicly available test data from NIST and elsewhere can inform owners, it will usually be informative to specifically measure accuracy of the operational algorithm on the operational image data, perhaps employing a biometrics testing laboratory to assist.”

© 2020 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the May 2020 issue of Security Management.

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How AI Could Escalate Global Conflicts According to a recent report, writes Mark Tarallo, widespread use of AI and autonomous systems by countries could hinder conflict deterrence and lead to inadvertent escalation and crisis instability.

In the global arena, national security is often practiced through the concept of deterrence, with Country A trying to deter and dissuade Country B from taking a violent course of action that would harm Country A.

Mark Tarallo is an award-winning journalist spanning a wide range of media. He completed a journalism fellowship in the Middle East and holds degrees from the University of California and University of Texas.

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Deterrence is usually accomplished through the threat of force, but not the actual use of force, so that the peaceful status quo can be maintained. In the words of Peter Sellers’ Dr Strangelove, the nuclear expert in the Cold War-era movie classic of the same name, it is “the art of producing in the mind of the enemy the fear to attack.”

But what if the enemy is represented by a robot driven by artificial intelligence (AI), with no real mind? How would the dynamics of nation-against-nation conflict change when actions can be taken at computerised hyper-speed, but without the delays and nuances of human judgment?

Seeking answers to these questions, the RAND Corporation recently simulated a conflict between China, Japan, North Korea, South Korea, and the United States by conducting a wargame exercise that involved AI-driven autonomous forces.

In the wargame’s scenario, which takes place during an unspecified year in the future, China played the role of global power, and the United States (a lesser power than China, in this scenario), Japan, and South Korea were allies opposing China.

The goal of the exercise was to explore ways AI could affect deterrence and escalation. The results were detailed in a report, Deterrence in the Age of Thinking Machines, issued in January 2020.

The wargame began with an attempt by China to exert greater control in its region, according to the RAND report. The US and Japan resisted this effort, engaging in joint exercises to show their solidarity.

This provoked China, escalating the conflict further by sinking an unmanned Japanese cargo ship while trying to enforce a port blockade.

The US and Japan retaliated by sinking a manned Chinese submarine—the first human casualty in the wargame. The US and Japan failed to de-escalate the conflict at this point, so China responded with a missile attack that also caused casualties.

The wargame ended with the conflict still escalating, and RAND experts came away with a few key findings.

First, manned warfare systems seemed more effective than unmanned systems when it came to deterrence. While the Japanese and American systems were unmanned in the wargame, the Chinese had some manned platforms. The presence of humans in China’s systems made the US and Japan more hesitant to use force, and it seemed to compel them to look for alternative actions to avoid escalation, according to the report.

Indeed, the wargame revealed how interested the United States and

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Japan were in “trying to manage the escalatory dynamic” and looking for alternatives to actions that could make the conflict worse, says Yuna Wong, a RAND policy researcher who was the lead author on the report, in an interview with Security Management.

“One of the things that surprised me personally was how the United States and Japan kept trying to give China off-ramps in the game,” Wong says.

In addition, the speed of unmanned systems guided by AI occasionally led to inadvertent escalation in the wargame. Sometimes an autonomous warfare system, confronting an unanticipated situation in which officials did not intend to use force, still reacted with force.

This finding raised a question for the experts at RAND: “Will machines likely be worse at reading human signals than humans are?” Wong asks. While humans always run the risk of making a miscalculation in a conflict situation, machines run by AI could be even worse, and this should be taken into account by military planners.

The finding should also be con­ sidered at the systems design phase, way before the use phase, Wong adds.

“With AI systems, we should start thinking about the escalatory dynamic as we build and test them,” she says.

Overall, one of the major implications of these findings, according to the report, is that “widespread AI and autonomous systems could lead to inadvertent escalation and crisis instability.”

“Decisions made at machine rather than human speeds also have the potential to escalate crises at machine speeds,” the authors explained. “During protracted crises and conflicts, there could be strong incentives for each side to use autonomous capabilities early and extensively to gain military advantage.

This raises the possibility of firststrike instability.”

Although the nations in the wargame exercise have not yet reached full AI capability when it comes to warfighting, many are investing enough in development to go down that road.

“An arms race in autonomous systems between the United States and China already appears imminent and is likely to increase instability,” the authors wrote.

Given this potential arms race, experts at the Congressional Research Service (CRS) examined the development of possible AI-based rivalries between major global security players like China, Russia, and the US. “Potential international rivals in the AI market are creating pressure for the United States to compete for innovative military AI applications,” CRS said in a November 2019 report, Artificial Intelligence and National Security. CRS cited China and Russia as the main rivals to the US in the AIdriven warfare systems sphere.

China, the report said, has released a plan outlining how it hopes to lead the world in AI development by 2030.

“Currently, China is primarily focused on using AI to make faster and more well-informed decisions,

as well as on developing a variety of autonomous military vehicles,” the CRS authors wrote.

However, a cultural challenge could eventually hinder the development of AI, the authors added. “Chinese military culture, which is dominated by centralized command authority and mistrust of subordinates, may prove resistant to the adoption of autonomous systems or the integration of AI-generated decision-making tools,” the CRS authors explained.

Russia is also active in military AI development, with a particular focus on robotics. The country has released a national strategy for AI, which calls for the robotizing of 30 percent of its military equipment by 2025.

In support of this goal, Russia recently created the Foundation for Advanced Studies, a defense research organisation specialising in autonomy and robotics. Russia has also established an annual military robotics conference, Robotisation of the Armed Forces of the Russian Federation.

All these developments, if successful, have the potential to dramatically accelerate the overall pace of combat because an AI-driven system may have the ability to react at gigahertz speed.

“Some analysts contend that a drastic increase in the pace of combat could be destabilising—particularly if it exceeds human ability to understand and control events—and could increase a system’s destructive potential in the event of a loss of system control,” according to the CRS. Despite this risk, warfare system speed may confer an advantage to the country using it. This could create pressure for the global adoption of military AI applications, with many countries attempting to keep up with their competitors, the CRS added.

However as these developments ultimately unfold, AI-driven systems will likely have a major impact on the future of warfare. “Most believe that AI will have at least an evolutionary— if not revolutionary—effect,” according to the CRS analysis.

© 2020 ASIS International, 1625 Prince Street, Alexandria, VA 22314. Reprinted with permission from the May 2020 issue of Security Management.

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Pandemic challenges security professionals to prepare for ‘new normal’ Mike Anderson, President of gunfire detection system provider Safe Zone, writes that recent job losses and firearm sales in the US along with the mental health consequences of pandemic, have created a confronting new normal.

Healthcare professionals around the world are beginning to identify a range of Covid-19 related mental health issues that are certain to create new challenges for society.

People are in serious distress about the pandemic itself and because of the devastating second- and third-order effects of record unemployment and the overall negative economic impact.

Safety and security professionals must be prepared to meet the challenges of a ‘new normal,’ according to Safe Zone Technologies President Mike Anderson.

“The new normal is not the old normal,” predicted Anderson.

“Society is emerging from a prolonged period of imposed selfisolation. This has been an incredibly stressful time and the behavioural stresses created as a result remain to be seen. Security professionals everywhere need to be prepared to meet the challenges of a post-Covid shutdown world.”

A variety of mental health issues relate directly to people who have been infected by the Covid-19 virus, as well as those not infected but still forced into sheltered quarantine.

Recent research published in the Lancet Psychiatry Journal called for better monitoring of mental health as part of a coordinated response to the pandemic.

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As a result of the pandemic quarantine closures, estimates are that more than 40 million people have lost their jobs in the United States. “We don’t know when these jobs will be coming back, or if they even will. The depressed economy is taking an unprecedented toll.

Unemployment leads to desperation and desperate people often make poor choices.

Historically, these situations have resulted in an increase in violence, including armed robberies, suicides and active shootings,” Anderson stressed.

The documented pandemic spike in firearm sales [in the US] adds to the concern. NBC News recently reported that gun sales and federal background checks rose to an all-time high in March. In fact, the FBI conducted 3.7 million background checks in March, the highest total since the national instant check system for buyers was launched in 1998 and 1.1 million higher than the number conducted in March 2019.

“The combination of rapidly increasing gun sales and the emergence of Covid-related mental health concerns means that schools, houses of worship, malls, movie theatres and owners of every other venue where people gather must take all available steps to enhance the safety and security of their spaces –

Mike Anderson, President Safe Zone

especially as these venues begin to reopen after prolonged closures.”

The default for physical security has long been locking the doors and adding surveillance cameras.

Unfortunately, in more than 30 percent of venues where active shooter events occurred, installed access control systems were ineffective or defeated.

Additional statistics show that, on average, the 111 call [to emergency services] is not made for five minutes. This is time that is critical to saving lives.

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