Hotel SA November 2023

T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) N O V E M B E R 2 0 2 3

THE AWARDS ISSUE SPECIAL

16 Pages of Awards: Winners + Photos

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Shortcut to Stories

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President's Column

Good news for employers and casuals, thanks to smart lobbying by the AHA team.

New Look Elephant

What was the business thinking behind refurbishing The Elephant?

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Best Overall Hotel Winners The best of South Australia’s hotel industry has been revealed at the 2023 AHA|SA Hotel Awards.

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NOVEMBER 2023

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Prepare for Peak Season

The peak season is an exciting time for any hotel. However, it’s also a challenging time of year.

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Award Winner List

Photos from the Awards

19 Getting Ready For The Festive Season

30 2023 AHA|SA Awards for Excellence - Winners

24 Regional Meetings

35 2023 AHA|SA Awards for Excellence - Photos

See the full list of winners from the 2023 AHA|SA Hotel Awards for Excellence.

See photos from the big night - hotel members and guests, corporate partners, plus exciting entertainment.

I S S U E

04 From the President 06 From the CEO 09 Best of The Best 10 Best of ‘New British’ at The Elephant 16 Lisa Matthews Tribute

26 2023 AHA|SA Awards for Excellence

42 AHA|SA Corporate Partner Directory

28 2023 AHA|SA Awards for Excellence - Best Overall Hotels

44 Corporate Partners 2023/24 45 Licensee Transfers

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‘Loophole’ Changes A Win For Hotels From the President DAVID BASHEER

Previous issues of this magazine have focussed on the Federal Government’s ‘Closing the Loopholes’ industrial bill, with an emphasis on the devastating impact it would have had on our ability to employ causals.

The bill, due to be debated in Federal Parliament next February, threatened to make the employment of casuals - as we know it - almost impossible, and would have severely eroded the very way we conduct our business.

Thanks to the incredible efforts of our national CEO Stephen Ferguson and his small IR team, along with Owen Webb in the SA office, the AHA has averted the very worst aspects of this bill.

Every employer group has signalled strong concerns about this bill and its negative impacts on their sector.

The AHA went about its business as it has always done - avoiding public

debate and doing the deal at the coal face.

The result is rather than create a headline, the AHA created a solution.

And once again, we have been recognised by government as a voice of reason.

I would like to reinforce the comments of our national office in thanking the Minister for Employment and Workplace Relations, Tony Burke, for taking the time to listen to our concerns and taking actions to address them.

While there is still work to be done, we now have certainty for casual workers who want to remain exactly that – casual workers.

In our national media release, our CEO Stephen Ferguson said the outcome was “good news for both casuals and employers alike.”

“The simple fact is many hospitality workers do actually prefer casual

“The simple fact is many hospitality workers do actually prefer casual employment, given the 25% wage loading and the flexibility to refuse shifts.”

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employment, given the 25% wage loading and the flexibility to refuse shifts.

“Our concern with the original Bill was that employers would no longer be able to provider systemic regular casual employment to those workers who were happy with it.

“The amendments which have been committed to provide much more certainty and fairness for workers and employers and can be chalked up as a win for both.”

“They strike the right balance.”

Our Association also welcomes a commitment by the Government to remove the civil penalty provision relating to misrepresentation of casual employment in the Bill.

Any mistakes, disputes or questions will be able to be dealt with by the independent umpire, the Fair Work Commission.

The nature of our businesses which is a world away from the ‘Monday to Friday, 9-5’ environment means casuals will always be at the heart of our rostering.

And our pubs give so many people their first job in life. Give University students the chance to fund their studies. The change in approach by the Federal Government last week has ensured that can continue.

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F R O M

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AWARD WINNERS Congratulations to all of the success stories in the 2023 AHA|SA Awards For Excellence.

This issue of Hotel SA includes extended coverage of the awards, which was another great night of celebration as we continue to put some very dark days behind us.

In particular, I would like to congratulate: • The Cremorne Hotel: Best Overall Hotel – General Division • McLaren Vale Hotel: Best Overall Hotel – Country as well as Best Redeveloped Country • Mount Lofty House: Best Overall Hotel – Accommodation Division.

I am also in awe of the three hotels that were inducted into the Hotel Awards Hall of Fame for winning their categories for multiple consecutive years. The owners and teams of these hotels should be enormously proud of their achievements: • Warradale Hotel: Best Sporting Entertainment Venue • Governor Hindmarsh Hotel: Best Entertainment Venue • Watervale Hotel: Best Innovation, Sustainability and Energy Efficiency Practice.

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Watch Video  I now look forward to seeing many SA winners at the national awards, which will be held at the Adelaide Oval on Monday 27 November.

Congratulations to Lucy Randall and her team for putting together a sensational night. Our political friends who attended, along with senior Interstate industry leaders, all remarked on the success of the event. A staggering 920 guests with not a spare seat in the house. Now that is great going!

This means AHA members will continue to exclusively enjoy a 75% rebate off their Sky Channel fees, and by next July, Tabcorp have committed to deliver free Sky to all our member hotels In a time of spiralling costs, we thank Tabcorp for their incredible support of our venues.

TABCORP It is great news that Tabcorp has agreed to extend its wonderful Diamond partnership with AHA SA for a further two years.

David Basheer, AHA|SA President

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The Changing Face Of Hotels From the CEO ANNA MOELLER

Our recent awards night speaks volumes about our industry as a whole.

On the surface, it is a celebration of the best hotels in South Australia and this is acknowledged in our special coverage in this issue of Hotel SA, and by our President in his column (see previous page).

Yet at a deeper level, our awards give a compelling insight into our sector as a whole. Several aspects struck me on the night and I would like to share with those you.

One was the youthful vibrancy in the room. I know that in previous decades the awards were a lot more formal, with mandatory dinner suits and gowns, and a lot higher average age! It was a reflection of the times.

Today, publicans are a lot more inclusive and this is seen in the profile of the awards audience at the Entertainment Centre. Our members now see it as an opportunity to invite key staff to the event as a way of saying “thank you” and to share in the joy of success. It was so wonderful to see minibuses pull up, full of excited young staff looking forward to an exciting night and with any luck victory for their own venue.

“Hotels have become a melting pot of cultures. As I so often say our hotels are, and absolutely should be, a reflection of the communities within which they reside.”

Our youth is the future of the industry. They bring modern skills, new expectations and lifeblood into an ever-evolving and vibrant industry that employs over 26,000 people in this state.

Another feature of the night was the gender balance. When I look back at photos from previous decades, the room was largely filled with men.

Now we see equal representation of women of all ages and all positions.

We are a female-friendly industry and this is reflected in our pubs and hotels, and in their success.

A politician I spoke to on the night was impressed by the multicultural nature of guests and asked if this was reflective of hotel staff in 2023. The answer I gave was a resounding “Yes”.

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What was a predominantly white, Anglo Saxon industry last century, is now incredibly diverse and very reflective of society at large.

Hotels have become a melting pot of cultures. As I so often say our hotels are, and absolutely should be, a reflection of the communities within which they reside.

This is significant because not only does it bring fresh ideas into hotels, it makes hotels more appealing to the Australian public. We mirror the society we operate in. We have always taken pride in the fact that our venues support local communities like no other commercial sector, and the diversity of ‘culture and creed’ makes us truly representative of these communities.

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F R O M

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Treasurer Stephen Mulligan.

POLITICAL RECOGNITION At the political level, it was reassuring to hear the Treasurer, Stephen Mulligan, speak in support of our industry.

This is critical because we operate in areas that attract vocal minority groups that would destroy our livelihoods if they got their way.

The Treasurer was representing the Premier, who had attended the five previous awards nights but fell ill that day.

“Can I assure you and your industry that you are very well supported by Members of Parliament across the spectrum in both Houses,” he said.

“We realise how important your industry is …”

“So thank you so much for the work that you do. Thank you to all of those business operators, those family businesses, those mums and dads that over the years have invested their own hard-earned money to take a risk, to get in behind an operation, to employ South Australians and to make such a success of it.

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“You are such an important part of our State’s economy and we look forward to continuing the support into the future.”

In reality, the government has been highly supportive of our industry and we are very grateful.

The Treasurer noted how “challenging” the environment had been for the hospitality industry in recent years, and described the Covid period as “horrific” for pubs, but welcomed a return to better trading conditions in the last 18 months.

“I know that it doesn’t replace all of the impacts of those two very difficult years but it does feel like the strength of the last 18 months has been some reward for the resilience of all of the operators in this industry.”

Realising that, I am sure there could not possibly be any tax increases on the horizon!

Treasurer Mulligan also reiterated the government’s commitment to big events to attract “thousands of interstate and international visitors to our State and contribute so much to our economy - but particularly to your businesses “.

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He acknowledged the work of the AHA in lobbying government “to make sure we don’t forget the bread butter; to make sure we are investing in attracting conventions to our city and to our state, to support the overall level of activity throughout the year.”

I would like to reiterate just how important it is to be organising “magnets” that will draw people to South Australia during the winter months and also to thank the state government for their consistent investment in major events and the drive to make South Australia a destination of choice.

Anna Moeller, AHA|SA CEO

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A H A | S A

A W A R D S

@AHASA5000

HOTEL INDUSTRY AWARDS FOR EXCELLENCE

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#AHASA AWARDS #SAHOTELS AHASA.ASN.AU

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A H A | S A

A W A R D S

BEST OF THE BEST The best hotels in South Australia were announced at a gala presentation on the last night in October.

BEST OVERALL HOTELS 

AWARD WINNER LIST 

PHOTOS FROM THE NIGHT 

Pages 28-29

Pages 30-34

Pages 35-41

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H O T E L

Best of ‘New British’ at The Elephant

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T H E

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H O T E L

Stop press: By a happy coincidence, after this story was written The Elephant went on to win the award for Draught Beer Quality at the AHA|SA Awards For Excellence.

Kym Turner has no problems talking about the elephant in the room.

There is now a bright, contemporary feel to the Elephant British Pub  in Cinema Place off Rundle St – quite the leap from how some remember it.

For many years, The Elephant embodied the look and feel of a classic English pub.

But times change, and COVID changed times.

Kym, who has owned The Astor for nine years, bought the Elephant with a business partner in May, 2022, lured more by what it could be than what it was.

He believes they are just its second owners since it was built in the 1980s next to Adelaide’s old IMAX theatre.

“I needed more function space because the Astor was basically booked out all the time,” Kym said.

“I was looking for something that had facilities close to the city but with more rooms available.

“The Elephant’s had a good name over many, many years.

“Most people can remember going there but not leaving so that’s always a good thing.

“Lot Fourteen was opening up. Rundle St seems to be growing. And people are prepared to go into the back laneways like in Peel St to look for a venue.”

MODERN BRITISH So Kym and co bought the Elephant and immediately closed its doors for a renovation he admits cost “more than we wanted to spend - well over a million dollars”.

COVID provided much of the motivation, inspiration and the opportunity for the makeover.

“No-one sits at a bar anymore; they’ve all moved away from the bar,” Kym said.

“People don’t stand up and drink anymore, they sit down and drink.

“We hunted and hunted and there were a few pubs in England that were starting to do what we’ve done and gone away from the dark, dingy low ceiling sort of thing because COVID really hurt them.

“It’s all about numbers and areas and stuff. “(The Elephant) was old and tired. It needed to be done anyway so we tried to do what we call a modern, British pub.”

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FEMALE FRIENDLY He admits it was a decision that has been polarising.

“Yeah it has had that effect. But we wanted to be a venue for everyone. We found a lot of females didn’t want to go there. It was more for the young uni set and stuff.

“We had to think about the whole demographic we were going for.

“We don’t want to appeal to just one segment of

the market. We want to be a pub and be open to all segments of the market, which I think we’ve achieved.”

So the old Elephant was completely gutted and transformed, upstairs and down, creating a 280-person function area above that has the capacity to be split into two areas by a soundproof wall, still retaining separate bars and toilets.

It re-opened on 4 November, 2002 and according to Kym, “the old regulars love it”.

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H O T E L

E L L I O T

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But now, there are new regulars.

“We’re getting a lot more females in – for lunch and the after work crowd.

“Rundle St is certainly growing in popularity.

“Enzo’s sister restaurant, Enoteca, has just opened up down there.

“There’s a new burger bar opening up, the shops are filling up. That’s always a good thing.

“I think people have got past the Royal Adelaide Hospital closing.

“I think (the vibe) is coming back.”

THE THEME PUB EQUATION Kym maintains the Elephant British has not lost its Britishness.

“I think we’re British enough because what is British now?

“We’re not trying to cover every base.

“But yes, we’ve got British beers without having a dark, dingy, wooden bar with a ceiling on your head because now days you just won’t survive.”

The days of the dedicated themed pub are all but gone, Kym said.

“I think if you go down that track and stick to it 100 per cent, things are very tough.

“But if you theme yourself like we have, yes we’re British but we’ve also got Australian beers and gins and all that, it suits the punter a lot more. It’s more a broad-range spectrum.

“You need to be bright, you need to be bigger because everyone’s space conscious after COVID.” An impressive range of English Ales sit among the 24 taps downstairs, with several unique brews such as Scotland’s Belhaven Robert Burns Brown Ale and Oxfordshire’s Hobgoblin Ruby Beer. Then there are more recognised tipples like Guinness, Kilkenny and the popular Old Speckled Hen. They are complemented by standard beers Kym said are also hard to find in Rundle St. “I think we’re the only pub in the area that has mainstream beers on tap.

“So if you want a Carlton Draught, a Great Northern or a Hahn Super Dry, you come to us.

“We’re not going heavily down the craft market. I think that’s sufficiently looked after in Rundle Street.”

MUSHY PEAS The menu also gives a nod to the Old Dart with its everpopular fish and chips and its side that keeps diners coming back.

“We just can’t keep up with the mushy peas,” Kym said.

“They love them. It’s something that stands us apart from the others. It’s very, very British.”

But whether mushy peas are your thing or not, if you’re still feeling nostalgic at the Elephant, you’ll find it in the sanctuary of its exceptionally well-priced menu.

As some pub menus rising as inflation continues to impact costs, the Elephant still proudly trumpets its pasta of the day at $19, its curry at $21 and staples such as schnitzels for $22 and salt and pepper squid for $23.

It’s stretching Kym’s pursestrings but it’s a decision he has taken both strategically and proudly.

“Absolutely. To me hospitality is about looking after the client.

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H O T E L

A generous Friday happy hour keeps the knockoff crowd smiling with $6 pints, base spirits and Australian wines and $8 imperials.

But to balance the books, something had to give and that something was live music.

“COVID was really a game changer for live music too,” he said.

“There was a big live music venue upstairs but that’s gone at this point.

He said inflation has increased the fees and costs to stage live music but with no guarantee of crowd sizes.

“Without the client, there is no hospitality. The old saying ‘the customer is always right’ still basically happens today and it should happen.

“The customer should be able to order what they want at a reasonable price.”

“But there’s no guarantee of the crowd because it’s still the same crowd they had 10 years ago.

“That crowd’s now 10 years older and they drink one or two beers and then drink water because they’ve got to drive.”

INFLATION

Instead, the Elephant turns to DJs on Friday and Saturday nights, attracting a younger, thirstier crowd.

Rising wages and soaring overheads against the backdrop of a plummeting Australian dollar have made that decision harder than ever.

And it is the only pub in the area with Fox Sports and Optus Sports to keep the AFL, cricket and EPL fans happy.

“It’s been extremely difficult. Every invoice we get there’s a price rise.

FUTURE PLANS

“Everyone is trying to make the same money as they made before COVID. “But you look at it and you go ‘right, do I have 10 people come through the door, pay $22 a schnitzel and have 10 beers or do we have five people come in at $24 a schnitzel and have five beers?’”

Kym said he’s fortunate as an independent owner to be able to push back against the enormous hike in the cost of eating out.

"Every pub has got to make their own decision and try to meet the needs of their own community and their expectations as to price point".

Kym’s been in pubs all his life since growing up pouring beers in his family’s Bute Hotel at the top of the Yorke Peninsula.

The Lord Melbourne was his first foray into ownership, before he arrived at the Astor.

Now, Kym and his business partner aspire to grow their holdings, seeking more pubs with big function spaces.

“We’re looking to acquire at the moment.

“You’ve either got to go big into gaming or diversify into different areas – dining, nightclubs or functions.

“I push down the function space.”

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P U B L I C A N

P R O F I L E

The following is an edited version of the speech announcing the induction of Lisa Matthews into the Women In Hotels Hall of Fame.

Daughter of the late Tony Matthews and proud mother, Colleen, Lisa holds the role of an older sister to her brother, Scott, and the late Ward Matthews. As a third-generation member of the Matthews family, she carries a remarkable legacy within the hotel industry, one that traces its origins back to 1942 when her grandfather, Seymour Matthews, and his wife, Dossie, leased the Bayview Hotel in Whyalla.

The Matthews family has left an indelible mark on this industry, having owned or operated over 36 leases or freeholds for more than 80 years. Lisa's journey in the world of hotels began at a mere six weeks old when she took up residence in her first hotel. This was during her parents' tenure managing the Tasman Hotel in Port Lincoln. The spirited atmosphere of hotel life played its part in her early development, as she took her first steps at just nine months old, often with the support and amusement of patrons and staff.

The Tasman Hotel was a foundational experience in the world of pub life, where Lisa, even as a toddler, entertained patrons with her charm, enjoying her raspberry drinks at the bar. Many wondered if it was a suitable environment for a young child, but Lisa's natural ease in the setting soon dispelled any doubts.

When Tony and Colleen took over the Eyre Hotel in Whyalla, Lisa seamlessly transitioned into her new surroundings and being the inquisitive type, she occasionally created some issues for the accommodation guests. On one day, she went to all the rooms and gathered up the toothbrushes of every traveller staying at the hotel, which created a few problems for mum when she had to politely ask the guests on return whether they would like a new toothbrush for the evening.

Mel Cooper presents flowers to Lisa.

Lisa Matthews Tribute As the only granddaughter to Seymour & Dossie, she was very close to them and adored her time with them as they doted upon her.

Seymour was renowned for his flamboyance and charm, spotted driving the streets of Adelaide in his Rolls Royce with the cigar in hand.

Lisa attended Loreto Convent school in Marryatville and it was in these years that her personal values took root, never seeking to be the centre of attention or overtly flashy.

She would not allow her grandfather to pick her up from school in his flashy Rolls Royce, insisting their success remain low profile, and that Seymour park around the corner!

After completing her schooling, Lisa spent five years in professional horse training, competition work and instructing at Templewood Riding School. She even managed a short stint in Canberra working for a Quarter horse enterprise and training horses for diplomats’ wives.

and procedures for the business, formalizing employee recruitment and managing all matters related to employment contracts, training, industrial relations, human resources, and employment relations. She actively participated in the AHA industrial relations subcommittee and the AHA Women in Hotels committee. She also served on the board of Tennis SA. One often overlooked aspect of Lisa's role in the business was keeping her father, Tony, in check.

With his uncompromising style, she often served as a buffer between him and the demands of staff and family, providing a stabilizing influence throughout the trials and tribulations of life.

Following a stint overseas, her passion for understanding people and what motivates them led her to pursue a Bachelor of Arts degree with a major in Psychology.

However, it was a significant turning point in 2001 when her father faced a major health event, thrusting Lisa into assuming various key responsibilities for the pub group.

With no formal succession plan in the business, she took on tasks involving finances, insurance, contract negotiations, and any areas where her father needed representation, or had previously managed.

After obtaining her degree, Lisa joined the family business, focusing on the people and culture aspects of the business. In this role, Lisa also developed policies

At the age of 29, Lisa married Graham, a dashing young lawyer, and they have now spent more than 30 years together as husband and wife. Together, they raised their two

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sons, Max and Tom, who are now 29 and 27, respectively.

Throughout her many years in the business, Lisa served as the glue that held the Matthews Hospitality Group together including the various stakeholders; staff, unions, suppliers, and family members.

Her unwavering commitment to her family's legacy was evident when she oversaw the governance restructure of the Matthews Hospitality Group in 2017. She played a pivotal role in appointing an independent board and Caption. management to work alongside the family, ensuring the organisation's continuity for future generations.

In September 2020, this dedication to her family's legacy led to another restructure, culminating in Lisa, her brothers Scott and Ward, assuming full ownership of the Matthews Hospitality Group following the passing of their father, Tony, some 18 months earlier. This transition marked a significant moment for the group, securing its legacy while showcasing Lisa's immense courage and determination.

Lisa epitomizes elegance, grace, and poise. She represents her family with dignity and humility, and her values remain uncompromised in all situations. She consistently steps up when others step back.

Overseeing the creative enhancements of the Maylands Hotels  and Feathers Hotel  in recent years, Lisa has built a strong network of friends and associates, fostering productive and successful collaborations. She has also been an incredible source of support for her mother Colleen and her stepmother Trudi, and the family through the passing of her father, brother Ward, and stepfather Syd in recent years.

With over 50 years of experience in the hotel industry, Lisa has witnessed it from every angle and is an immensely deserving inductee into the Women In Hotels Hall of Fame.

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WOMEN IN HOTELS HALL OF FAME : LISA MAT THEWS “Over the years while I was studying, I did odd jobs such as the morning vacuuming and the dining room set up,” she said. “It was quite lucrative, as when you’d vacuum around the bars, there was always some loose change dropped by the customers from the night before”.

“My other early roles included doing the stock counting on Monday mornings, waitressing, dining room hosting, office banking and admin.”

Lisa on the staircase of the Eyre Hotel in 1964 (with head safely removed from the banister).

2023 Women In Hotels Hall Of Fame inductee, Lisa Matthews, has spent a lifetime in hotels, with many fond memories.

At the age of six, she was given the responsibility of polishing and refilling sugar jars at the Feathers Hotel, until her mother noticed she was eating as much sugar as she was pouring. Her responsibility was shifted to filling the salt and pepper shakers.

Lisa’s grandparents, Seymour and Dossie Matthews, started the Matthews Hospitality Group in Whyalla in the early 1940s and pubs have remained in the family’s ‘DNA’ ever since.

The group remains 100% family owned by Lisa and her brother Scott, with nine hotels across South Australia. In metro Adelaide, there’s the Feathers, Maylands, Sussex, and Salisbury. In Mount Gambier, the South Eastern, Park, and Gambier. In Clare, the Bentleys, and in Whyalla, where it all began, they own the Hotel Eyre.

“When I was younger, we lived in the hotels my parents were managing,” said Lisa. “I remember getting my head stuck in the banister of the Eyre Hotel  staircase and creating quite a stir with the staff and the locals.”

As well as refilling the salt and pepper shakers, as Lisa grew up she held several jobs at her family’s hotels.

When asked about advice to her younger self, Lisa replied: “Be clear on what your values are and don’t compromise on them. Seek out people who have values that are aligned with yours and don’t be afraid to ask for help. Spend more time listening and less time talking.”

After Lisa completed her psychology degree, she officially started work in the head office of the family business in the mid 90’s and was responsible for human resources and industrial relations.

The job wasn’t without its challenges. In 2001, her father Tony was diagnosed with latestage bowel cancer that required him to step down immediately. He needed surgery and chemotherapy, which would ultimately keep him away from the business for about six months.

“He didn’t say anything until the day before he went into hospital,” said Lisa. “It was very sudden, and we didn’t have a succession plan in place to cope with that type of situation”.

“I found myself sitting behind my father’s desk, trying to work out everything that needed to be done. As it turned out, at the top of his list were the insurance renewals and the new contestable electricity contract negotiations for the hotels we had. I remember feeling extraordinarily overwhelmed but I was able to slowly read the documents and work out what had to be done”.

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P U B L I C A N

P R O F I L E

“I love that our industry is based primarily on real emotional connection between people.”

Lisa with sons Max and Tom and husband Graham.

“With the assistance of some wonderful, supportive people in the industry, including my husband who was a solicitor and insurance broker, I was able to work my way through it all successfully. When my father eventually returned, he left me in charge of the jobs I had been doing.”

Lisa’s passion for psychology has remained and is one of the reasons she is so passionate about hotels.

“I love that our industry is based primarily on real emotional connection between people,” she said. “I understand there’s a business side where we focus on investment returns and margins but when you boil it right down, it really is a people-based business, and our success is based on how we make people feel”.

I think it’s more powerful than people probably think it is.”

Group, more than 50% have female venue managers.

Lisa, who knows more about the hotel industry than most, has sound advice for women looking to follow in her footsteps.

“If I go back to my grandmother’s time, traits like empathy would have been seen as unimportant for management. Now, we recognise it as a sign of being an effective leader because it allows people to build trust and connect with staff and our customers, and women are very good at this.” said Lisa.

“Like many industries in the past, ours has historically been male dominated but I don’t believe that’s necessarily the case anymore,” she said. “Our industry is extraordinarily diverse, and like our community, constantly evolving. For our industry to remain relevant, I think it needs to continually move with the times.”

In fact, out of the nine venues owned by the Matthews Hospitality

“I’m just so very grateful and proud to have brilliant and supportive people around me at our company.

Without them continually reinforcing the culture we are trying to develop, we wouldn’t be successful.”

“It requires teamwork, collaboration, and an ability to understand how our actions impact the experience others have”.

“I think that this is all encompassing, not just for customers, but for our suppliers, our employees, and the communities in which our hotels operate. This comes back to the culture that we create, and that’s the bit that really interests me.

Lisa with brothers Scott and Ward, grandparents Dossie and Seymour, and father Tony at the Feathers Hotel in 1988.

18 | Hotel SA | W W W . A H A S A . A S N . A U

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P E A K

S E A S O N

Getting Ready For The Festive Season Whether it’s your first Christmas and New Year running a pub, or your fiftieth, it’s always good to check you are fully prepared for peak season.

Many hotels have their own checklist. For those that don’t, Hotel SA offers a few suggestions to get you started.

DO THE BASICS • Watch your costs. Some Xmas menus are released eight months in advance, with set prices. There is a danger that some costs will increase during this time.

If, for example, the price of beef soars, how will you ensure that you retain your margins?

• As you add temporary staff to cater for peak demand, make sure your employment contracts are all in order.

• Remind and train staff about their responsible service of alcohol obligations. The festive season does not dilute your obligations.

• If certain dates are quiet, give them a special theme and then use your database to conduct email marketing.

• Make sure you are using internal promotions (posters, TV screens etc) to publicise the right events Back to Contents

(that is, the dates that aren’t filling as fast as you would like).

• You can also promote the fact that some dates are sold out. Nothing prompts people to book like scarcity.

• Plug your Christmas menus and other promotions on social media.

• If you are really nervous that numbers are down, harness the power of online advertising.

Make sure you localise your ads, select the best keywords and use any profiling options (eg. tradies, white collar workers, female, male etc).

• Introduce a deposit for peak days in order to limit “no shows”.

• Also, use automated technology through your booking platform – or organise a member of staff to phone each reservation contact – to ensure you aren’t faced with empty tables.

• Advertise your opening hours, including the bottle shop.

• Reorganise your bottleshop so that easy gift ideas that attract good margin are prominently displayed, so that busy shoppers can ‘grab and go’.

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| Hotel SA | 19

CHS: Your All-in-One Cleaning, Climate, and Electrical Hospitality Partner.

In the competitive world of hospitality, CHS stands out by ensuring venues operate at their peak.

CHS has grown to offer comprehensive refrigeration, air-conditioning, electrical, and cleaning services that keep hospitality businesses ahead of the curve. Their preventive maintenance schedules are designed to maintain seamless operations, essential for the safety and comfort of guests.

Hospitality managers looking for an edge turn to CHS for reliable facility services that reflect their commitment to quality. CHS is the silent force behind the scenes, enabling businesses to shine with outstanding environments. By choosing CHS, leading hospitality venues invest in excellence, ensuring their guests enjoy flawless experiences with every visit.

•

Refrigeration

•

Specialised Cleaning

•

Electrical

•

Test & Tag

•

Air-conditioning

•

Maintenance

•

Thermal Imaging

•

Facility Services

Head Office: 18/67 O’Connell St North Adelaide 5006 SA T: 1300 004 247 | M: 0411858845 | tom@chs.au | W: www.chs.au 20 | Hotel SA | W W W . A H A S A . A S N . A U

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P E A K

• Does your Xmas tree reflect your hotel? Many hotels have been beautified in recent years, so make sure you aren’t still using Xmas decorations from the 1980s. The same goes for those elf hats that staff love to wear!

• If Christmas and New Year are shaping up to be a resounding success, look further forward. Can you repeat that success with other festive events in 2024, such as introducing Chinese New Year and Diwali, both of which are celebrated by a large number of people in Australia.

S E A S O N

Consider cross-training, so that staff can be moved into other roles to fill gaps when required.

Keep an eye on rostering, wages and hours. Are they where they should be? Don’t over-staff in quieter times.

This is the time to let staff have a break – and keep your wages bill down.

The AHA|SA has resources for stressed staff (and owners) on its website. You can also listen to a series of great podcasts here . Helping staff manage their stress and work-life balance is important in 2023.

BUY CHEAP BUT WATCH CASHFLOW

CARE FOR STAFF With full bookings and hectic days, the festive season means long hours for your staff. While everyone else is having fun, they are experiencing peak workload.

With staff shortages affecting many hotels, the preChrismas period is the time to be putting plans in place to be able to respond when chefs and other key staff fall sick.

Smart publicans buy big when prices are cheap.

The lead-up to the party season often sees good discounts. There are stories of hotel owners filling their home garage, shed and spare rooms with product they bought in November but won’t use until well into the new year.

Your food. Your menu. Your brand..

Order expert prinƟng online with our new Easy Logo Print Service ‘Premium supplier to South Australian venues for over 30 years’

1300 361 600 Back to Contents

fcmsales.com.au

sales@fcmsales.com.au

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| Hotel SA | 21

P E A K

S E A S O N

It makes sense to focus on essentials. Don’t go on a spending spree for something that might go out of fashion - or expire.

Keep a future eye on cashflow. Your bank balance might seem healthy during this peak period, but if your cash position has been poor leading up to Christmas and New Year, use the increased levels of business to get back into the black, rather than buying on promotions that could strain your cash position when business can be quiet.

FOOD PRESENTATION With many new guests entering hotels during Christmas and New Year, it’s a wonderful opportunity to capture repeat business by ensuring a memorable experience.

If your target audience appreciates large serves, then how you present meals makes a difference.

In a nutshell, to please lovers of “quantity”, spread food over a plate, rather than stack it.

This is because “consumers perceive portions as smaller… when foods are presented vertically (ie stacked on the plate) versus horizontally (ie spread across the plate),” according to food researchers patrons use the surface area of the portion as a way to

compute how large the portion is. So a schnitzel cut in two and stacked would be perceived as being smaller than the same sized schnitzel left whole.

As researchers Courtney Szocs and Sarah Lefebvre explain, “portions presented vertically have a smaller surface area” They cited previous research: “size perceptions is driven by the surface area of the portion being more salient than the height when individuals look down at a plate of food, as they typically do when seated at a table.”

CLEARANCE SALE

We have new stock arriving soon and have reduced many of our prices to clear space.

Get in quick while we still have stock. See many other sale items on our new website.

$137.07 $91.38 + GST

$126.75 84.50 + GST

Jasmine Bar Stool

Magnolia Chair

$161.82 107.88 + GST Florence Chair

Only while stocks last.

22 | Hotel SA | W W W . A H A S A . A S N . A U

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P E A K

“Consider cross-training, so that staff can be moved into other roles to fill gaps when required.”

NOISE CONTROL Managing noise bleed within your venue is critical.

Patrons in the dining room don’t want to shout to be heard, or be drowned out by revellers in a nearby bar.

As mentioned previously, it’s also likely that you will have a surge in visitors who haven’t visited your pub before, so it’s important to control noise to win them over as repeat customers.

S E A S O N

One common problem is that many upgraded dining rooms have done away with carpet and soft furnishings. They have been replaced with hard surfaces that are easy to clean but they reflect sound, rather than absorb it.

If you have a problem with sound levels, it may be that your furnishings are absorbing as little as 5% to 10% of the noise.

The good news is that it is a relatively simple process to retrofit acoustic panels. Many venues choose fabric styles and recess them into the ceiling, matching shapes and colours.

Acoustic experts can tell you in advance how many panels would be required and what the noise reduction effect would be.

COMFORT AND THE GUEST EXPERIENCE Every hospitality venue, from grand hotels to bustling pubs, aims to create lasting impressions on its guests.

Commercial and Hospitality Services (CHS) stands as an invaluable ally in this mission. They craft bespoke HVAC/R and electrical solutions that resonate with your establishment's distinct character.

FIRST IMPRESSIONS MAT TER You don’t get a second chance to make a first impression. With the festive season and beautiful weather upon us, patrons are seeking venues to host their events and gatherings. Now is the time to enhance your hotel's first impression with attractive and comfortable furniture pieces.

Concept Collections offers a huge range of furniture pieces that blend style, comfort, and functionality.

Whether you're hosting a grand New Year's Eve gala or a cosy holiday gathering, Concept Collections has something for every setting.

Their eco-conscious, holistic approach adds value to your business and boosts profitability. CHS excels in facility management and dedicated cleaning services, ensuring that your space is both visually appealing and health-standard compliant.

Their commitment to enhancing the skills of onsite staff, combined with round-the-clock support, guarantees swift resolution to any challenges.

For hotel and pub managers, partnering with CHS translates to more time dedicated to delivering exceptional guest experiences. With CHS at your side, you're not merely overseeing a venue; you're shaping the next chapter in Australian hospitality.

The right furniture can transform your hotel into a festive wonderland, providing your guests with an unforgettable experience. From your front bar to bistro to your outdoor space, Concept Collections offers furniture designs with aesthetic appeal, comfort, durability, and versatility.

As you prepare to welcome the holiday season, consider the lasting impression that beautifully designed and thoughtfully selected furniture can make. Make this festive season unforgettable with Concept Collections and ensure your hotel shines bright, creating cherished memories for your guests that will last a lifetime.

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REGIONAL MEETINGS The Yorke Peninsula regional was held at the recently transformed Ardrossan Hotel  with a massive turnout which is typical of this region. Thanks to GM Tahlia Shailer and her wonderful team along with Janette and Brad Perks for hosting a wonderful day.

Massive thanks to all of our members and partners who attended the regionals in large numbers and lets keep this momentum building into 2024.

24 | Hotel SA | W W W . A H A S A . A S N . A U

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R E G I O N A L

M E E T I N G S

The AHA|SA held 2 memorable regional meetings throughout the Month of October.

Another great turnout out at the newly renovated Kent Town Hotel  for this years stand alone Metropolitan meeting. Big shoutout to Lara and Tom Hannah for hosting this event and showcasing the incredible redevelopment.

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A H A | S A

A W A R D S

2023

AWARDS

F O R

E X C E L L E N C E

More than 900 people gathered at the Adelaide Entertainment Centre as the ultimate hotel accolades were unveiled at the 2023 AHA|SA Hotel Industry Awards for Excellence.

Three South Australian hotels were awarded top honours in their class.

26 | Hotel SA | W W W . A H A S A . A S N . A U

The Cremorne Hotel  won the coveted title of Best Overall Hotel – General Division. Following a transformative renovation, it reopened in September 2021 embracing a vibrant and casually elegant ambiance.

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The Unley-based venue also claimed the awards for Best Bar Presentation and Experience Metropolitan and Best Bistro Casual Dining – Inner Metropolitan.

McLaren Vale Hotel  has claimed the title of the Best Overall Hotel – Country, as well as Best Redeveloped Country, in recognition of the impressive redevelopment of this charming historic 1850’s hotel.

the Best Sporting Entertainment Venue; the Governor Hindmarsh Hotel , as the Best Entertainment Venue; the Watervale Hotel  – Best Innovation, Sustainability and Energy Efficiency Practice.

“We are delighted to honour all the winners of the 2023 Hotel Industry Awards for Excellence,” said AHA|SA CEO Anna Moeller.

The McLaren Vale Hotel has also won the W.T. Spurr AO Award for Tourism & Regional Promotion, in acknowledgment of its contribution and promotion of the McLaren Vale region.

“The AHA|SA Hotel Awards for Excellence is a celebration of the accomplishments of SA’s hotels, where we come together to celebrate their outstanding facilities, service and delivery.

Mount Lofty House  has been awarded the honour of Best Overall Hotel – Accommodation Division, in recognition of its excellence throughout the hotel, including accommodation, dining, functions and customer service.

“Congratulations to the Cremorne Hotel , the McLaren Vale Hotel  and Mount Lofty House  for achieving best in class in their respective categories, and to all winners of the 2023 Hotel Awards for Excellence.

Mount Lofty House Guest Relations Manager Christopher Speck, has been awarded Employee Excellence in Service – Accommodation Division, whilst the stunning Sequoia Lodge  at Mount Lofty House, has won Best Luxury Hotel Accommodation.

“All SA winners will now be entered into the AHA National Hotel Awards, to be held in Adelaide on 27 November.”

A further three hotels were inducted into the Hotel Awards Hall of Fame for winning their categories for multiple consecutive years: the Warradale Hotel , as

The Awards were held on Tuesday 31 October at the Adelaide Entertainment Centre. Over 900 people attended this premier event, featuring entertainment from Hot Dub Time Machine and hosted by Will Goodings.

BEST OVERALL HOTEL 

AWARD WINNER LIST 

PHOTOS FROM THE NIGHT 

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Pages 35-41

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A H A | S A

A W A R D S

BEST OVERALL HOTELS

@AHASA5000 #AHASA AWARDS #SAHOTELS AHASA.ASN.AU

General | CREMORNE HOTEL Country | MCLAREN VALE HOTEL Accommodation Division | MOUNT LOFTY HOUSE

HOTEL INDUSTRY AWARDS FOR EXCELLENCE

Mt Lofty House.

Best Overall Hotel – Metropolitan CREMORNE HOTEL Judges Comments: The Cremorne Hotel brings fresh and inviting hospitality options. Reopening in September 2021, the hotel underwent a transformative revamp, embracing a vibrant and casually elegant 28 | Hotel SA | W W W . A H A S A . A S N . A U

ambiance. Judges note their high level of excellence across their dining and bar, sport entertainment, retail facilities, entertainment, and gaming options, in a clean and stunning contemporary setting. Consistently winning numerous awards across multiple years, with more again in 2023, earning them the honour of Best Overall Hotel – Metropolitan in 2023.

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Best Overall Hotel - Country Division MCLAREN VALE HOTEL Judges Comments: The completed refurbishment of this charming 1850s hotel in McLaren Vale has provided a wonderful facility in all aspects including dining, bar, gaming with a stunning outdoor space and engagement with local wineries. The hotel places

Best Overall Hotel - Accommodation Division - MOUNT LOFTY HOUSE Judges Comments: Mount Lofty House has set itself as the Best Overall Hotel SA in the Accommodation Division in 2023 due to our judges recognising its excellence in all facets of their offering including Back to Contents

a sophisticated focus on attracting tourism into the region, considering businesses beyond its own, and being proud of its location.

This vibrant venue with excellent menu and service provides guests with high customer satisfaction, and delivers an amazing experience, not to be forgotten.

Worthy of attracting those from near and beyond to this destination venue

accommodation, dining, bar, functions, customer service and tourism to name a few. The completion of the Sequoia Lodge development has added the final element to the overall experience of this iconic venue.

With South Australia at its core, the venue supports local skills, suppliers, attractions in a magnificent showcase.

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WINNERS FULL 2023 AWARD WINNER LIST

01

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04

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07

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1.

Draught Beer Quality ELEPHANT BRITISH PUB

2. All Abilities Hotel General Division DUKE OF BRUNSWICK HOTEL 3. W.T. Spurr AO Award for Tourism & Regional Promotion MCLAREN VALE HOTEL 4. Bar Presentation & Experience Accommodation Division MAYFAIR HOTEL

6. Bar Presentation & Experience - Metropolitan CREMORNE HOTEL 7.

Sporting Entertainment Venue WARRADALE HOTEL

8. TAB Licenced Venue V HOTEL 9. Entertainment Venue GOVERNOR HINDMARSH HOTEL (THE GOV)

5. Bar Presentation & Experience Country NOKY @ THE HENTY

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10

11

12

13

14

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10. Retail Liquor Outlet THE MODBURY HOTEL / THE PICKLED DUCK

14. Marketing & Promotion Accommodation Division EOS BY SKYCITY

11. Outdoor or Non-Enclosed Facility - Country PORT LINCOLN HOTEL

15. Marketing & Promotion General Division DUKE OF BRUNSWICK HOTEL

12. Outdoor or Non-Enclosed Facility - Metropolitan 2KW BAR & RESTAURANT

16. Community Service & Support BERRI HOTEL

13. Innovation, Sustainability & Energy Efficiency Practice WATERVALE HOTEL

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17. Deluxe Pub Accommodation STIRLING HOTEL 18. Mid-Range Hotel Accommodation IBIS ADELAIDE

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WINNERS FULL 2023 AWARD WINNER LIST

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19. Superior Hotel Accommodation ATURA ADELAIDE AIRPORT 20. Deluxe Hotel Accommodation SOFITEL ADELAIDE 21. Luxury Hotel Accommodation SEQUOIA LODGE - MOUNT LOFTY HOUSE 22. Bistro Casual Dining - Country DALRYMPLE HOTEL, STANSBURY

32 | Hotel SA | W W W . A H A S A . A S N . A U

23. Bistro Casual Dining - Inner Metropolitan CREMORNE HOTEL 24. Bistro Casual Dining - Outer Metropolitan WARRADALE HOTEL 25. Family Dining BELAIR HOTEL 26. Restaurant Accommodation Division THE PLAYFORD 27. Restaurant General Division Country WATERVALE HOTEL

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28. Restaurant General Division Metropolitan THE BROMPTON 29. Meeting & Events Venue Accommodation & Specialist Division Joint Winner ADELAIDE OVAL 30. Meeting & Events Venue Accommodation & Specialist Division Joint Winner EOS BY SKYCITY 31. Meeting & Events Venue - General Division MARION HOTEL

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32. Gaming Venue - Country MIDDLETON TAVERN 33. Gaming Venue - Metropolitan CROSS KEYS HOTEL 34. Redeveloped Hotel Accommodation Division HOTELMOTEL 35. Redeveloped Hotel - Country MCLAREN VALE HOTEL 36. Redeveloped Hotel – Metropolitan Joint Winner KENT TOWN HOTEL

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WINNERS FULL 2023 AWARD WINNER LIST

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40

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41 37. Redeveloped Hotel – Metropolitan Joint Winner THE CLOVEY 38. Chef of the Year ADELAIDE OVAL - PHILIP POPE 39. Employee Excellence in Service Accommodation Division MOUNT LOFTY HOUSE – CHRISTOPHER SPECK 40. Employee Excellence in Service General Division ALMA HOTEL, WILLUNGA – DANIEL HALL

39 34 | Hotel SA | W W W . A H A S A . A S N . A U

41. Hotel Industry Rising Star PENNESHAW PUB – RENEE DANIELL

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HOTEL INDUSTRY AWARDS FOR EXCELLENCE

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HOTEL INDUSTRY AWARDS FOR EXCELLENCE

36 | Hotel SA | W W W . A H A S A . A S N . A U

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A H A | S A

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W W W . A H A S A . A S N . A U

A W A R D S

| Hotel SA | 37

A H A | S A

A W A R D S

38 | Hotel SA | W W W . A H A S A . A S N . A U

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HOTEL INDUSTRY AWARDS FOR EXCELLENCE

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HOTEL INDUSTRY AWARDS FOR EXCELLENCE

40 | Hotel SA | W W W . A H A S A . A S N . A U

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A H A | S A

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W W W . A H A S A . A S N . A U

A W A R D S

| Hotel SA | 41

A H A | S A

C O R P O R A T E

P A R T N E R S

A C C O U N TA N C Y S E R V I C E S

Bunzl 08 8245 6222

GIFT CARDS

Bentleys SA 8372 7900 Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159

C L E A N I N G C O M PA N I E S

The Card Network 1300 375 346

ARCHITECTS & INTERIOR DESIGNERS

Mister Lincoln 0402 777 326 Studio Nine Architects 8132 3999 ART & FRAMING

Art Images Gallery 8363 0806 AT M S

Banktech 0408 462 321 Cashzone 1300 305 600 Next Payments 1300 659 918 AUDIO VISUAL

Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC

Foxtel Music 1300 148 729 Moov Music 1300 139 913 Zoo Business Media 07 5587 7222 BANKING & FINANCE

Bank SA 0403 603 018 Perks Accountants & Wealth Advisers 08 8273 9300

A Cleaner World 0426 887 364 Alsco 8346 1391 COFFEE SUPPLIERS

Grinders Coffee 1300 476 377 COMPUTER & IT SERVICES

Boylen 8233 9433 Compnow 8133 8000 D E F I B R I L L AT O R S

AED Authority 03 8710 8666 Alsco 8346 1391

H OT E L M A R K E T I N G

Digital Marketing AOK 1300 658 543 I N F O R M AT I O N S Y S T E M S / S I T E P R E P

Max Systems 8275 9700 INSURANCE

Aon Risk Solutions 8301 1111

Class A Energy Solutions 8391 4853 Trans Tasman Energy 1300 118 834 EQUIPMENT/SUPPLIES/HARDWARE

Bunnings Group 0435 630 660 Bunzl 08 8245 6222 FA C I A L R E C O G N I T I O N T E C H N O L O G Y

COMS Systems 1800 324 918 Vix Vision 0400 310 326 FINANCIAL PLANNING

KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660 Bunzl 08 8245 6222 Stoddart Food Service Equipment 0468 923 320 LEGAL SERVICES

Eckermann Lawyers 8235 3990 Piper Alderman Lawyers 8205 3318 Ryan & Co Solicitors 0421 595 815 Wallmans Lawyers 8235 3018

Perks Accountants & Wealth Advisers

LINEN SERVICES

08 8273 9300

Alsco 8346 1391

Winnall & Co. 8379 3159 FIRST AID

Alsco 8346 1391

BEVERAGES

FOOD SERVICES

Accolade Wines 8392 2238 Australian Liquor Marketers 8405 7744 Big Shed Brewing Concern 8240 5037 Campari Group 02 9478 2727 Carlton & United Breweries 13 BEER (13 2337) Coca-Cola Europacific Partners 8416 9547 Coopers Brewery 8440 1800 CUB Premium Beverages 8416 7819 Diageo Australia 0401 120 872 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400

Bidfood 0427 099 558

CASH HANDLING / TERMINALS

H OT E L M A N AG E M E NT

H&L Australia Pty Ltd 1800 778 340

ENERGY & SOLAR SOLUTIONS

BEVERAGE GASES

BOOKKEEPING

H OT E L B R O K E R S

Langfords Hotel Brokers 0410 605 224 McGees Property Hotel Brokers 8414 7800

St John 1300 78 5646

BOC Limited 0424 647 568 Supagas 8252 7472

Perks Accountants & Wealth Advisers 08 8273 9300 Winnall & Co. 8379 3159

H E A LT H I N S U R A N C E

Bupa 1300 662 074 (#2146982)

St John 1300 360 455

Galipo Foods 8168 2000 PFD Foodservice 8114 2300 Thomas Foods 8162 8400 FURNISHINGS

Concept Collections 1300 269 800 Mister Lincoln 0402 777 326 GAMBLING SERVICES

GFR Pro 0408 186 540 The Lott 132 315 UBET 8354 7300 G A M I N G A N A LY S I S

Independant Gaming Analysis 8376 6966 Winnall & Co 8379 3159 G A M I N G F L O AT R E C O N C I L I AT I O N

GBay/Aruze Gaming 0424 700 888 GFR Pro 0408 186 540

MEDIA

FIVEaa 8419 1395 Foxtel 1300 138 898 Solstice Media 8224 1600 M I G R AT I O N

Migration Solutions 8210 9800 ONHOLD/MESSAGING

1800 ON HOLD 8125 9370 PAY R O L L & H R R E S O U R C E S

Perks Accountants & Wealth Advisers 08 8273 9300 Tanda 1300 859 117 Winnall & Co. 8379 3159 POS SYSTEMS

Bepoz 1300 023 769 Bluize 1300 557 587 H&L Australia Pty Ltd 1800 778 340 P R O P E R T Y V A L U AT I O N S

Knight Frank Valuations & Advisory 8233 5222 R E TA I L L I Q U O R M A R K E T I N G

Liquor Marketing Group 8416 7575 S I G N AG E & P R O M OT I O N A L IT E M S

The Banner Crew 8240 0242

G A M I N G L O YA LT Y

S P O R T S & E N T E R TA I N M E N T M E D I A

Bluize 1300 557 587

Foxtel 1300 790 182

GAMING MACHINE SERVICES

Ainsworth Game Technology 0409 171 616

S TA F F T R A I N I N G & R E C R U I T M E N T

Adelaide Institute of Hospitality 8338 1492 Alliance College 1300 665 065 The Kingsmen 0410 416 655 Maxima 8340 7766 Perks Accountants & Wealth Advisers 08 8273 9300 St John 1300 360 455

Banktech 0408 462 321 BK Electronics 0431 509 409 Cardtronics 03 9574 4878 Coms Systems 0408 462 321 Consillion 1800 500 994 GBay/Aruze Gaming 0424 700 888 Next Payments 1300 659 918

Aristocrat Technologies Australia 8273 9900

CLEANING & HYGIENE SUPPLIES

Light & Wonder 0400 002 229

WEBSITES

Statewide Gaming 0448 076 144

Boylen 8233 9433

Bunnings Group 0435 630 660

Coms Systems 0409 283 066 GBay/Aruze Gaming 0424 700 888 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 MAX 8275 9700

42 | Hotel SA | W W W . A H A S A . A S N . A U

S U P E R A N N U AT I O N

HostPlus 0418 327 607

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GAMING CARE

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.  Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.  Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.  Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.  Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

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| Hotel SA | 43

CORPORATE PARTNERS GAMING CARE D I A M O N D

2023/24

P L A T I N U M

G O L D

131 733

S I L V E R

AED Authority

Boylen

pfdfoods.com.au Konami Australia Pty Ltd For full product range and details

Ainsworth Game Technology

Campari Group

Light & Wonder

Australian Liquor Marketers

Digital Marketing AOK

BankSA

Empire Liquor

Big Screen Video

Foxtel

Bluize

IGT

Options Craft Liquor Merchants

of your nearest branch

Ryan & Co. Solicitors

Liquor Marketing Group

Samuel Smith & Son

Novatech Creative Event Technology

Stoddart Food Equipment

PFD063 Hotel SA Advert (1/4 Page).indd 1

18/05/09 11:47 AM

Oatley Fine Wine Merchants

Tanda

B R O N Z E

1800 ON HOLD

Bunnings Group

Adelaide Institute of Hospitality

Bunzl

Knight Frank Valuations & Advisory SA

Alliance College

Cashzone

Langfords Hotel Brokers

Consillion

Class A Energy Solutions

McGees Property Hotel Brokers

Alsco

Compnow

Next Payments

Banktech

COMS Systems

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L I C E N S E E

NOVEMBER 2023

T R A N S F E R S

H OT E L

L O C AT I O N

E F F E C T I V E D AT E

NEW LICENSEE

Albion Hotel

Kilburn

03.10.23

Albion Hotel (SA) Pty Ltd

Frances Hotel

Frances

04.10.23

Frances Hotel Motel Pty Ltd

Tantanoola Tiger Hotel

Tantanoola

06.10.23

TTHP Pty Ltd

Golden Fleece Hotel

Gawler

30.10.23

Golden Fleece Trading Co Pty Ltd

O F F I C E

H O L D E R S

C O N TA C T

EXECUTIVE COUNCIL

OFFICE Level 4, 60 Hindmarsh Square, Adelaide SA 5000

DAVID BASHEER President MATTHEW BINNS Vice President LUKE DONALDSON Deputy Vice President

POSTAL PO Box 3092, Rundle Mall SA 5000 P (08) 8232 4525 P 1800 814 525 Toll Free F (08) 8232 4979 E information@ahasa.asn.au W www.ahasa.asn.au

A D M I N I S T R AT I O N

SAM McINNES Secretary Treasurer MATTHEW BRIEN Executive Council ANNA HURLEY Executive Council

ANDREW KEMP Executive Council MATT ROGERS Executive Council

COREY FARMER ELISE FASSINA JAMES FRANZON TONY FRANZON JOHN GIANNITTO TOM HANNAH

PETER JOHNSON JASON KELLY GUY MATTHEWS KAREN MILESI ANDREW PLUSH DARREN STEELE

COUNCIL BRAD BARREAU ANDREW BULLOCK SIMONE DOUGLAS TREVOR EVANS JASON FAHEY TRENT FAHEY

ANNA MOELLER CEO NATARSHA STEVENSON Chief of Staff ALISA WENZEL Financial Controller OWEN WEBB Workplace Relations, Liquor Licensing & Gaming GARY COPPOLA Legal and Advocacy SCOTT VAUGHAN Membership & Business Services

KATHERINE TAYLOR Accommodation Australia (SA) and Tourism Communications LUCY RANDALL Events & Partnerships DIDIER VOLLERIN Liquor & Gaming LIZ TURLEY Training Coordinator BELINDA RICHARD Executive Assistant

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