T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) F E B R U A R Y 2 0 2 1
INDUSTRY CELEBRATES ITS STARS 2020 AHA|SA Awards for Excellence Gala
WWW.BOYLEN.COM.AU
WWW.AH ASA.ASN.AU
We’re Here for You
Our industry faces an unprecedented challenge in COVID-19. We’ve developed a central Resource Hub to help our communities navigate the sea of information and find the critical resources that can help them to weather this storm. The Hub is for everyone – it’s free and you don’t need to sign up for anything to access it. perks.com.au/covid19 (08) 8273 9300 2 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
FEBRUARY 2021 C O N T E N T S
12 2020 Award Winners
Full list of award winners from the 2020 AHA|SA Awards for Excellence.
10 Marion Hotel Named Hotel of the Year
Also taking out the honours for Best Outdoor or Non-Enclosed Facility, Best Gaming Venue – Metropolitan, and Best Redeveloped Hotel – Metropolitan, the Hurley Hotel Group pub has been recognised for its incredible $20 million transformation. I N
T H I S
I S S U E
04 From the President
28 Sustainability Lead Shown by SA Pubs
06 From the General Manager
29 Government-backed Loan Packages for SMEs
08 Take Advantage of Government Support
22 150 Years of the AHA|SA
The AHA|SA was formed 150 years ago in 1871 in a world that bears little resemblance to Adelaide in 2021.
30 COVID-Positive Hotel Ready for Guests
09 Bank Note Acceptors and TITO
32 Great State Voucher Scheme Round Two Injects $19 Million Into SA Economy
10 Best Overall Hotel Recipient Marion Hotel
24
34 AHA|SA Corporate Partner Directory
12 AHA|SA Hotel Industry Awards for Excellence - Full List of Award Winners
35 AHA|SA Corporate Partners 2020-2021
16 AHA|SA Hotel Industry Awards for Excellence - Social Photos
36 AHA|SA Office Holders and Publisher Details
22 150 Years of the AHA|SA - An Unreliable Guide To 1871
37 Gaming Care
Industrial Relations Reforms on the Agenda
The proposed legislation seeks to make substantial changes to Australia’s industrial relations system.
24 Industrial Relations Reforms on the Agenda
Manufacture and install Stainless Steel commercial kitchen items. Please call or email us with your Stainless Steel requirements. p: 08 8374 2233 e: cess@bigpond.net.au www.cestainless.com.au
W W W . A H A S A . A S N . A U
| Hotel SA | 3
From the President DAVID BASHEER – AHA|SA PRESIDENT
150 Years of Strength Through Unity DEFENDING, PROMOTING AND ADVANCING
latest cause. We are not Insta-famous or part of the Twitterati.
This year the AHA|SA celebrates its 150th birthday. Since 1871, the AHA|SA has been advocating, promoting and advancing our members, our industry and our State.
The real reward of advocacy can only come from walking down hallways, by respectfully challenging people and engaging critics over long periods – for months and even years - to change public perception and more importantly, to win results for our members.
Never before was this more evident – and intense – than the events of the past year. During 2020 there was a unity of purpose as we worked together, determined to obtain desperately required outcomes. It was the AHA|SA family at its best. Hoteliers and employees, the State Council, our CEO, AHA|SA staff and our tremendously supportive corporate partners … all united of one mind. It was one in, all in. And we demonstrated yet again we have the stamina to run the course. For 150 years, the AHA|SA has been at the forefront of public policy and social change. Whether it be briefing a politician, negotiating a difficult scenario with a regulator or advocating to the broader community, together we get outcomes. Generally, it’s through a soft touch - but sometimes we need to roll up our sleeves in readiness for a bit of a blue. Whatever the situation, the AHA|SA is there protecting our members’ businesses. You might ask why the AHA|SA been so successfully in achieving its aims for 150 years? It’s simple. For 150 years, we have been consistent in our views and our approach. We are not a group who suddenly find it trendy to support the 4 | Hotel SA | W W W . A H A S A . A S N . A U
We will continue to work behind closed doors, in Parliament or boardrooms to advocate for what is important to you. We refuse to surrender to the hypocrisy of those whose prejudices deliver unintended consequences. We must resist the naysayers who get in the way of livelihoods, employment, and common sense. Even when we find ourselves demonised and attacked, we will continue to stand up for our members.
LOOKING FORWARD 2021 will again present its challenges. But we have much to look forward to. After years of lobbying and months of preparation, the much-anticipated new gaming technology rolls out within the next few days.
“The real reward of advocacy can only come from walking down hallways, by respectfully challenging people and engaging critics over long periods...” Back to Contents
AHA|SA President, David Basheer, with Attorney-General of South Australia, Vickie Chapman MHA, at the 2020 AHA|SA Awards for Excellence.
Our critics have their ‘sky is falling in’ press releases pre-prepared and attack campaigns ready to roll, but we know this technology - with safeguards stronger than any other State - will provide a superior customer experience and allow much-needed growth in our sector. Domestic tourism figures are encouraging. Members who rely on overseas visitation have become flexible with their business models to embrace restless local travellers keen to explore our magnificent State. Many celebrations and bookings that were cancelled last year have been rebooked. Lost 2020 income has been transferred into 2021. Our own awards night was just one example of this – and it was great to be able to have live music, which grinds to a halt when pubs are shut. We need to capitalise on our opportunities and remind everyone that: • our industry is open for business • it’s safe to visit our venues! Of course, the widespread roll-out of the vaccine gives us the greatest cause for optimism. People want to get back to hotels to come together and have a good time. And to clarify media reports, the AHA|SA is not advocating for a ‘No Jab, No drink’ policy. So, in closing, it’s time to re-ignite the passion for what we do. To continue to be a key part of the engine room of the State economy.
The AHA|SA Hotel Awards are a “pinnacle occasion” – the time when we celebrate the success of the South Australian hotel industry, both individually and as a whole. It’s a chance to celebrate our fabulous hotels, which continue to raise the bar and set new and amazing standards of industry excellence. It’s a time when we acknowledge the energy and ability of those individual team members who form such an important part of our success. Our 2020 awards were delayed but holding them in February 2021 was a great way to finally gather together as a collective industry and launch 2021 in style! The night was a roaring success. In addition to a crosssection of the 27,000 people that work in our industry, the event was attended by a wide range of politicians and industry figures, as well as our highly valued sponsors who have stood shoulder-to-shoulder with hotels during the dark days of the pandemic. On your behalf, I thank them again for their unwavering support. Congratulations to all of the winners. In particular, what an outstanding and richly deserved achievement by the Marion Hotel to be named Hotel of the Year. All of our winners are now entered into the prestigious National awards to be held in Hobart in September.
David Basheer, AHA|SA President Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 5
From the General Manager IAN HORNE – AHA|SA GENERAL MANAGER
Independent Report Urges Consultation to Avoid ‘Scorched Earth’ Response to COVID-19 The SA Centre for Economic Studies based at the University of Adelaide has revealed the full extent of the damage done to the hotel industry and its 27,000 employees as the result of State Government’s three-day COVID-19 lockdown in November last year. The AHA|SA commissioned the report to gain impartial facts and precise figures about the consequences of the lockdowns. Critically, it makes four key recommendations, the first of which is that government consultation with the industry prior to any further lockdowns “would provide superior outcomes for all”.
down. 50% of casual workers also found themselves without any shifts. • “Substantial impact” on suppliers to the industry. The report is entitled Impacts of COVID-19 Lockdown: A Case Study of the South Australian Hotel Industry November 2020. The truth is that 27,000 people have a stake in the management of COVID-19 cases and the threat of lockdowns and they don’t want a repeat of 2020. From the hotel worker who suddenly can’t pay their rent to the pub owner throwing fresh food into the bin, the economic and mental toll is almost overwhelming.
“In future cases of COVID-19 or other pandemic outbreaks, consultation with the South Australian hotel industry can help meet the SA Government’s desired suppression outcomes while likely reducing the risks of adverse mental health, societal, employment, business and economic outcomes that have resulted from the November lockdown,” it states.
For example, the value of food and drink that had to be disposed of could have fed up to 256,000 South Australians during the entire three-day lockdown.
The report was prepared by Assoc. Professor Michael O’Neil, Executive Director of the SA Centre for Economic Studies (SACES) and economist Darryl Gobbett, Visiting Research Fellow at SACES.
The AHA|SA would welcome the opportunity to be an active part of the solution. We don’t have to have a replay of 2020’s scorched earth policies.
It notes that the hotel industry was “heavily adversely impacted” during the three-day closure, including the following: • 20,000 hotel staff were put out of work
SACES has revealed that much of this waste could have been avoided if the industry had been consulted in advance.
It’s time to work together for the collective benefit of the State and the AHA|SA wants to be part of the solution.
ONGOING DAMAGE
• Food and beverage wastage of up to $10 million, much of which could have been avoided.
The SA Centre for Economic Studies report highlights the fact that economic and mental health damage continued after the initial three days, as “severe restrictions remained in place”.
• Permanent workers were the hardest hit, with 80% stood
“The resulting cancellations or disruptions to planned functions;
6 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
limited dining and drinking capacity; and heightened uncertainty about what new restrictions could be quickly imposed without consultation with industry sharply reduced business activity, turnover, purchases and employment in the following weeks through to 31 December: • employment is estimated to have, on average, been 12,500 lower per day through the period 26 November to 31 December than would have otherwise been the case if the new COVID-19 restrictions had not been in place; • turnover is estimated to have been lower by some $100 million, or between a quarter and a third, in the five weeks to 31 December; • spending on food and produce is estimated to have been lower by between $21 million and $30 million. 42.7 per cent of respondents to the survey reported a reduction of purchases of between $10,000 and $50,000; • spending on services that would have otherwise been provided by subcontractors or tradespeople is estimated to be down by between $11 million and $15 million; • total accommodation revenue lost for the 30 days following the lockdown is estimated at between $4.7 and $15.5 million.”
REPORT RECOMMENDATIONS The report’s authors propose a four-point plan to achieve a more effective response to future restrictions: 1. “Prior to the announcement of any future lockdown or pandemic measures that are likely to affect the hotel and hospitality industries consultation with the AHA (SA) in a timely manner would provide superior outcomes for all. “ 2. “We consider a more nuanced approach to sector and geographical measures, coverage and timing is feasible to minimise the adverse impacts while ensuring that the Back to Contents
Click here to watch video
proposed health benefits are still met. For example, there would appear to have been no justification to close country pubs and venues on 19 November 2020 and ban weddings and funerals when there were no indications of country community infections and no country medi-hotels. Other States seem to be able to handle a more regional approach.” 3. “Timely, albeit limited but advanced warning is critical to minimise disruption and wastage that also allows food stocks to be sent elsewhere to the benefit of the community.” 4. “It would be helpful to host discussions with the AHA (SA) to investigate and agree what state-wide measures can be adopted that would prepare the sector to operate in the event of another outbreak while meeting the health objectives e.g. the deployment and monitoring of attendance utilising the QR app now and potential for hoteliers in future to restrict entry by unvaccinated clients and not have to employ unvaccinated staff.” The study is intended as a contribution to policy considerations with respect to COVID-19, the lockdowns and health responses designed to stem the tide of the pandemic and what we have learnt to date. The future occurrence of COVID-19 is impossible to predict, but we can use the facts and recommendations contained in this report to plan for future scenarios. Government and their agencies need to learn from the experience and do it better because the Hotel, hospitality and tourism sector continues to carry a disproportionate cost for the failures of others.
Ian Horne, AHA|SA General Manager W W W . A H A S A . A S N . A U
| Hotel SA | 7
Take Advantage of Governmment Support HON DAVID PISONI MP MINISTER FOR INNOVATION AND SKILLS Congratulations to all the winners from the Australian Hotels Association SA Awards for Excellence announced last week. It was fantastic to see the best in the business recognised for their resilience and hard work after an extremely difficult past 12 months. The fact is the whole hotel industry has done a wonderful job during COVID-19 and whilst we understand that certain decisions around restrictions created difficulties, the Marshall Government has taken decisive action to protect South Australian businesses. Our decision to waive liquor licence fees for this financial year is helping thousands of businesses and saving business owner’s millions of dollars. On a broader scale South Australia’s massive $4 billion economic stimulus package has delivering cash grants and payroll tax relief to local businesses to help support hundreds of thousands of jobs of people who eat and drink in your establishments. As a consequence, South Australia’s economy has weathered the COVID-19 storm remarkably well.
minimises the risk of spreading COVID-19 and instils confidence in the community. The training covers a range of basic skills, including hand hygiene practices, effective surface cleaning, use of personal protective equipment (PPE) and disposal of contaminated waste. The Marshall Liberal Government is driving a skills-based recovery from the COVID-19 pandemic, with a number of financial supports available now to train and maintain a skilled workforce For example, businesses who take on an apprentice or trainee may be eligible for the Equipped for Growth incentive, which provides up to $5,000 to assist with recruitment, onboarding and supervision costs.
Latest national labour force data shows there are now more South Australians in full time jobs than before COVID-19 hit – the only mainland state to achieve such a feat. With South Australia’s unemployment rate the equal second lowest of all the states at 6.4 per cent- the state’s highest ranking in a decade – in CommSec’s State of the States economic report.
There are also Australian Government Wage Subsidies available.
However, there is still much work to be done and it’s critical we continue to heed the advice from SA Health, ensure customers are using the COVID-Safe check in and maintaining a clean environment.
The free to download SA Business Hub app provides a simple and easy way for businesses to find out what’s on offer from the South Australian Government as well as the Australian Government.
The state and federal governments have contributed $2.6 million to a COVID-19 Clean training toolkit for staff, which
The Marshall Liberal Government is determined to do everything in our power to help keep their doors open and people in jobs.
8 | Hotel SA | W W W . A H A S A . A S N . A U
In addition, SA businesses now have access to on-the-spot financial support and services from the State Government thanks to a new mobile phone app launched last month.
Back to Contents
Bank Note Acceptors and TITO This short video has been put together to assist venue staff to become familiar with Bank Note Acceptors and Ticket In/Ticket Out Technology
Click here to watch video
Congratulations to all winners and finalists in the AHA|SA Hotel Industry Awards for Excellence Hospitality & Commercial Furniture
48 Birralee Rd, Regency Park SA 5010 | 08 8232 4262 | conceptcollections.com.au
20210204-Concept-Collections-HalfPageAd-HotelSA-Feb-2021.indd 1
Back to Contents
4/02/2021 1:46:36 PM
W W W . A H A S A . A S N . A U
| Hotel SA | 9
BEST OVERALL HOTEL RECIPIENT MARION HOTEL MARION HOTEL NAMED HOTEL OF THE YEAR AT AHA|SA HOTEL INDUSTRY AWARDS FOR EXCELLENCE 2020
The Marion Hotel in Adelaide’s southern suburbs has been named the Best Overall Hotel in South Australia, at the 2020 Hotel Industry Awards for Excellence, held at the Adelaide Entertainment Centre. Also taking out the honours for Best Outdoor or Non-Enclosed Facility, Best Gaming Venue – Metropolitan, and Best Redeveloped Hotel – Metropolitan, the Hurley Hotel Group pub has been recognised for its incredible $20 million transformation. The 2020 Awards were delayed due to COVID-19. All State winners automatically qualify for the AHA National Awards to be held on 13 September 2021 in Hobart.
Completed in September 2019, the redevelopment of the 60’s style Marion Hotel has brought a new lease of life into the venue. With an extensive focus on hotel style accommodation, food and beverage, functions, retail and gaming, all areas of the hotel have been refurbished along with a refreshed brand and personality emphasising interaction with the customer. Best Restaurant General Division for the Metropolitan area was won by 2KW Bar and Restaurant. Having won this sought after award previously in 2015, 2KW continues to provide an outstanding culinary experience and exceptional service in a unique setting.
10 | Hotel SA | W W W . A H A S A . A S N . A U
Mount Lofty House in the Adelaide Hills cemented its position as the premier luxury destination in Adelaide, receiving two awards: Best Deluxe Hotel Accommodation and Best Restaurant – Accommodation Division for the iconic Hardy’s Verandah Restaurant. Two hotels have placed the Clare Valley region in the spotlight. Sevenhill Hotel has once again received the Award for Best Bistro Casual Dining – Country for its innovative, seasonal menu and outstanding customer service. The recently renovated Watervale Hotel has burst into the hospitality scene winning three awards: Best Restaurant – General Division Country, Best Tourism & Regional Back to Contents
Promotion, and Best Environmental & Energy Efficiency Practice. The Sailmaster Tavern won the title of Best Bar Presentation & Experience – Metropolitan. Overlooking the picturesque North Haven Marina, the bar at the Sailmaster has been extensively renovated with multiple areas designed to take advantage of the spectacular view. The night also saw the induction of several hotel groups into the AHA|SA Live Music Hall of Fame. Fahey Hotel Group, Hurley Hotel Group, RD Jones Group, The Gov and the Tonkin family were all acknowledged for their multi-generational family commitment to the well-being Back to Contents
of live music gigs, the employment and engagement of musicians and technicians, and their support for innovation and entertainment in SA hotels. “Congratulations to all the outstanding winners of the 2020 Hotel Awards for Excellence,” said AHA|SA General Manager Ian Horne. “Every year the AHA|SA Awards night is an important event for our industry, as we celebrate the exceptionally high standard of hotels in South Australia. But this year our Awards for Excellence is even more meaningful after such a tumultuous 2020 for the industry”.
an industry that is resilient and innovative, strong and courageous.” “We thank the community and the people of SA for supporting our great industry throughout 2020, and in turn the 26,000 people it employs”. The 2020 AHA|SA Hotel Industry Awards for Excellence was held on Tuesday 9 February at the Adelaide Entertainment Centre. Over 750 people attended this premier event with entertainment provided by Ricki-Lee and Hans, and hosted by Will Goodings.
“Tonight we acknowledged and celebrated W W W . A H A S A . A S N . A U
| Hotel SA | 11
WINNERS
01
01
02
03
04
05
06
07
08
01 DRAUGHT BEER QUALITY
05 BISTRO CASUAL DINING – COUNTRY
Winner - The Barker - Metropolitan Winner - Vine Inn Barossa - Country
Winner - Sevenhill Hotel Judges Commendation - Dalrymple Hotel, Stansbury
02 MID-RANGE HOTEL ACCOMMODATION
06 BISTRO CASUAL DINING – INNER METRO
Winner - Atura Adelaide Airport
03 BOUTIQUE/SUPERIOR HOTEL ACCOMMODATION Winner - Crafers Hotel Judges Commendation - Stirling Hotel
04 DELUXE HOTEL ACCOMMODATION Winner - Mount Lofty House
Winner - East End Cellars Judges Commendation - Strathmore Hotel
07 BISTRO CASUAL DINING – OUTER METRO Winner - Crafers Hotel Judges Commendation - Sailmaster Tavern Judges Commendation - Stirling Hotel
08 RESTAURANT – ACCOMMODATION DIVISION Winner - Mount Lofty House Judges Commendation - Commodore on the Park
12 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
09
10
11
12
13
14
15
15
16
09 RESTAURANT – GENERAL DIVISION COUNTRY
13 OUTDOOR OR NON-ENCLOSED FACILITY
Winner - Watervale Hotel
Winner - Marion Hotel Judges Commendation - Republic Norwood Judges Commendation - Sailmaster Tavern
10 RESTAURANT – GENERAL DIVISION METROPOLITAN Winner - 2KW Judges Commendation - Strathmore Hotel
14 SPORTING ENTERTAINMENT VENUE
11 BAR PRESENTATION & EXPERIENCE – COUNTRY
15 COMMUNITY SERVICE & SUPPORT
Winner - Warradale Hotel
Winner - Macs Hotel, Mount Gambier
Winner - Duke of Brunswick Hotel Winner - Vine Inn Barossa
12 BAR PRESENTATION & EXPERIENCE – METROPOLITAN
16 MARKETING & PROMOTION – GENERAL DIVISION
Winner - Sailmaster Tavern Judges Commendation - Marion Hotel Back to Contents
Winner - Moseley Bar & Kitchen
W W W . A H A S A . A S N . A U
| Hotel SA | 13
WINNERS
17 & 18
19
20
21
22
23
24
25
26
17 TOURISM & REGIONAL PROMOTION Winner - Watervale Hotel
22 MEETING & EVENTS VENUE – SPECIALIST & ACCOMMODATION DIVISIONS Winner - National Wine Centre
18 ENVIRONMENTAL & ENERGY EFFICIENCY PRACTICE Winner - Watervale Hotel
23 MEETING & EVENTS VENUE – GENERAL DIVISION Winner - The Highway
19 GAMING VENUE – COUNTRY Winner - Big River Tavern
24 RETAIL OUTLET – ATTACHED TO A HOTEL
20 GAMING VENUE – METROPOLITAN
Winner - Stirling Hotel
Winner - Marion Hotel
25 RETAIL OUTLET – STAND ALONE 21 TAB LICENSED VENUE Winner - Marryatville Hotel
Winner - East End Cellars
26 SMALL VENUE Winner - Paloma Bar & Pantry 14 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
27
28
29
30
31
32
33 27 REDEVELOPED HOTEL – COUNTRY Winner - Big River Golf & Country Club
31 EMPLOYEE EXCELLENCE IN SERVICE – GENERAL DIVISION Winner - Marion Hotel, Jessica Bellwood
28 REDEVELOPED HOTEL – METROPOLITAN Winner - Marion Hotel Judges Commendation - Sailmaster Tavern Judges Commendation - Strathmore Hotel
29 CHEF OF THE YEAR Winner - The Playford - Kevin Martel
32 HOTEL INDUSTRY RISING STAR AWARD Winner - National Wine Centre, Ben Rogers
33 HALL OF FAME - LIVE MUSIC Inductee - Fahey Hotel Group Inductee - Hurley Hotel Group Inductee - RD Jones Group Inductee - The Gov/Tonkin Family
30 EMPLOYEE EXCELLENCE IN SERVICE – ACCOMMODATION DIVISION Winner - Sage Hotel, Jane Heywood
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 15
SOCIALS
16 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 17
SOCIALS
18 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 19
SOCIALS
20 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 21
150 Years of the AHA|SA AN UNRELIABLE GUIDE TO 1871
The AHA|SA was formed 150 years ago in 1871 in a world that bears little resemblance to Adelaide in 2021. The following is a potted (and sometimes humorous) history from the Association’s inaugural year, culled from authoritative sources such as Wikipedia and government websites. A colonial election was held in SA but there were no major political parties at this stage because stobie poles and corflute were yet to be invented.
South Australia did have a parliament and the all-male representatives were quite united on the key issues of the day. For instance, in 1871 South Australia became the first colony to allow a man to marry his deceased wife's sister.
Progress was patchy. Citizens could eat steaming hot pies to the smell of steaming horse manure … but getting a “cold one” was more problematic. The Coolgardie Safe was years away and fridges wouldn’t be invented for decades. Cellars kept beer cool, but not cold. In 1848, Adelaide received its first shipment of ice from America – presumably because we didn’t know the recipe for ice. By 1871 we had cracked that conundrum and deliveries from the “ice man” were common. It was a good time to be alive!
After three years of “disaster and privation” farmers were blessed with a bumper crop. Apart from that, according to the South Australian Register, 1871 was “barren of great achievements”. Publicans weren’t too unhappy because it meant the wowsers weren’t getting their way. On January 6, the newspaper reported a “soiree at the Town Hall in aid of the earlyclosing movement”. They’re still having soirees and cucumber sandwiches with their tea in 2021. Adelaide City Councillors seemed to be on better terms with publicans in 1870. Instead of trying to close pubs down, two newly elected representatives hopped in a buggy, were paraded through the streets, “patronised the hotel keepers in Hindley Street” and shouted free beer for their supporters. (All of this was reported as a fine thing. Today’s headline would be “Buggygate: drunken councillors bribe punters in wild Hindley Street disgrace”.)
Of equal significance, our first pie cart was opened in 1871, presumably to go with a Coopers beer, which was first brewed in 1862. Some argue that the first pie cart was opened in 1861 but that was a stall and not a horse drawn cart. Besides, it’s a chicken and egg thing. How could you invent a pie cart before Coopers had been invented?
The South Australian Cricket Association was founded in 1871. In 1893 we won out first Sheffield Shield (there were only three teams). Alas, nobody can remember the last time we won it. It may have been 1893. 22 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
South Australia showed it was highly progressive. We became the first territory of the empire outside Britain to legalise trade unions and Australia's first synagogue opened in Rundle Street (the first collection for funds occurred in a pub). Yet things weren’t so progressive elsewhere. In a major scandal of 1871, local nun Mother Mary MacKillop was excommunicated from the Catholic Church after refusing to disband the Sisters of St Joseph of the Sacred Heart order. The church eventually made her Australia’s first saint.
Australia at the time was pre-Federation. As a nation we consisted of six self-governing British colonies, with Queen Victoria as our ruler. Victoria banished her mother, survived seven assassination attempts and on learning she was pregnant, threatened to drown her firstborn if it was a girl. We did as we were told.
The practice of sending England’s finest on leaky cruise ships to Terra Australis had only ended three years previously. Of course, SA was not settled by convicts, which is why we all have posh accents – but it doesn’t explain why we pronounce “Glenelg” as “Gnelg”.
Back to Contents
The London–Australia telegraph cable was brought ashore at Darwin in 1871. It was a huge feat involving 20,000 kilometres of cable passing through hundreds of fractious countries – but we still couldn’t get a standard gauge railway track to cross a single state border.
Publication of Alice In Wonderland by Lewis Carroll was a hit in South Australia but it was banned in China on the basis that animals should not use human language. Today, the offending book would simply attract a tariff. A really big tariff!
When the AHA|SA came into being, it was still the grand age of exploration. Overseas, an intrepid reporter found missing Scotsman Dr. David Livingstone in Africa and greeted him with the immortal words, "Dr. Livingstone, I presume?" Livingstone was looking for the source of the Nile. In Australia, explorer John Ross became the first European to explore and name the Todd River, realising it would one day be needed for the world’s first waterless Regatta. Some say he named it “Todd” after another bloke’s wife. That’s the way they rolled in 1871!
W W W . A H A S A . A S N . A U
| Hotel SA | 23
AHA|SA MEMBER INFORMATION
Industrial Relations Reforms on the Agenda OWEN WEBB, AHA|SA WORKPLACE RELATIONS MANAGER
The Federal Government has signalled its intentions in relation to industrial relations reforms with the introduction of its industrial relations reform package into Federal Parliament. The proposed legislation seeks to make substantial changes to Australia’s industrial relations system, particularly as it relates to casual employment. The AHA has led advocacy efforts on behalf of Australia’s hotel and hospitality industry, through our membership on several key ministerial working groups. The end result of this consultation is the Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Bill 2020 (the Bill), which seeks to amend the Fair Work Act 2009 (Fair Work Act) and related legislation. The Bill aims to provide greater certainty and flexibility to employers and employees, support productivity, employment and economic growth and assist in Australia’s recovery from COVID-19 by stimulating job creation whilst protecting workers. The reform package is currently being debated in Parliament with Federal Labor at this initial stage signalling that it will oppose the Bill in its current form. So how do the changes being proposed through the Bill impact the hotel and hospitality industry?
CASUAL EMPLOYEES Arguably, one of the most significant inclusions in the Bill is the introduction of a statutory definition of a casual employee. The definition focuses on the offer and acceptance of employment. The Bill intends to prevent ‘double dipping’ as a result of inadvertent misclassifications. In circumstances where an employee is misclassified as casual, the casual loading paid to 24 | Hotel SA | W W W . A H A S A . A S N . A U
an employee can be offset against claims for leave and other entitlements. This will give employers confidence to create jobs as well as encourage rehiring of many casuals who lost their jobs due to COVID-19. Additionally, the Bill introduces a mandatory obligation requiring employers to offer regular casuals conversion to full-time or part-time employment and provides limited exceptions to the obligation. This obligation provides employees engaged as casuals, who work regularly to convert to permanent employment if it is their preference. The conversion entitlement is enlivened if the employee has been: a) employed for at least 12 months; and b) worked a regular pattern of hours for six (6) months. There is a residual right for employees to convert in certain circumstances where they have not received or accepted an employer offer to convert. The Bill also requires casual employees to be provided with a Casual Employment Information Statement published by the Fair Work Ombudsman (FWO).
MODERN AWARD FLEXIBILITIES The Bill seeks to extend the current JobKeeper flexibilities contained in the Fair Work Act relating to duties and location of work for two (2) years for award covered employees. The Bill introduces part-time flexibility provisions across ‘identified modern awards’, two of which are the Hospitality Back to Contents
Industry (General) Award 2020 and the Restaurant Industry Award 2020. The new provisions allow employers and employees to work together and agree for employees who already work at least 16 hours per week to work additional hours and be paid at their ordinary rates. This change will provide benefits for both employers and employees, by: • stimulating employment in recovering businesses; • additional hours of work for employees who want it; and • place permanent employment (with paid leave entitlements) on a more competitive footing with other traditionally more flexible forms of employment.
CREATION AND APPROVAL OF ENTERPRISE AGREEMENTS This Bill aims to make the enterprise agreement making and approval processes easier and faster. The Bill will reduce the level of prescription currently imposed by the Act and provide greater flexibility of how employees are provided with a fair and reasonable opportunity to consider an agreement prior to casting a vote. As part of the approval process, the Fair Work Commission (‘FWC’) would be required to listen to the views of the bargaining representatives, and intervention by other persons/parties would be limited. The Bill proposes all enterprise agreements include a mandatory term which explains the interaction between the National Employment Standards (‘NES’) and the particular agreement. Back to Contents
This will expedite the approval process as the FWC will no longer be required to satisfy itself the terms of an agreement exclude NES protections. The FWC would be required to approve agreements, as far as practicable, within 21 working days. The Bill clarifies that the FWC is required to consider the following when applying the better off overall test (BOOT) (the process of assessing the agreement against the applicable modern award): • only the patterns, kinds of work or types of employment employees are currently engaged in and is reasonably foreseeable for employees to be engaged in; • the overall benefits (including non-monetary benefits) employees would receive under the agreement compared to a relevant modern award; and • any views expressed by employers, employees and their bargaining representatives regarding whether the agreement passes the BOOT. Additionally, in limited circumstances, the Bill proposes to permit the FWC to approve an agreement which may not pass the BOOT after taking into account the views and circumstances of the: • employees; • employer(s); • employee organisation/s covered by the agreement, • impact of COVID-19 on the enterprise; • extent of employee support for the agreement; and • whether agreement approval is in the public interest. W W W . A H A S A . A S N . A U
| Hotel SA | 25
This measure is limited to two (2) years and is intended to support businesses still recovering from the impact of COVID-19.
These measures would enable the FWC to deal with matters more expeditiously and promote effective allocation of its resources.
COMPLIANCE AND ENFORCEMENT
NEXT STEPS
This Bill enhances the compliance and enforcement framework to deter non-compliance more effectively and make it easier to recover wages when underpayments occur.
The legislation will stimulate significant public debate and require substantial negotiation in the Parliament over the coming months.
In effecting this, the Bill introduces a new criminal offence for dishonest and systematic wage underpayments and increases the value and scope of civil penalties and orders which a court can impose for non-compliance.
The AHA will continue to lobby Federal Parliamentarians to support this Bill. There has always been an obvious need to bring greater certainty, clarity and simplicity to Australia’s industrial relations system, but the COVID-19 crisis has only increased the urgency to do so.
Employees would be able to recover entitlements more efficiently through the small claims process, by increasing the small claims cap from $20,000 to $50,000.
AWARD FLEXIBILITY CASE – HOSPITALITY AND RETAIL SECTORS
The Federal Circuit Court and Magistrates Courts would be able to refer small claims matters to the FWC for conciliation and consent arbitration. Also, the Bill makes it an offence for a business to publish job advertisements with pay rates below the minimum wage.
In December 2020 the FWC commenced the process of determining the potential for greater flexibilities in Awards covering the Hospitality and Retail Sectors.
POWERS OF THE FWC The Bill includes measures to support more efficient FWC processes, including to enable the FWC to:
This affects the following awards in the hospitality and retail sectors:
• deal with appeals ‘on the papers’ where appropriate. • vary or revoke decisions relating to agreements and workplace determinations more easily, to correct minor errors; and • deal more effectively with unmeritorious applications.
As part of the Federal Government’s IR reform agenda to bring greater flexibilities into Modern Awards, the Minister for Industrial Relations, Christian Porter MP has requested that the FWC use its powers under the Fair Work Act 2009 (Cth) to make amendments to a number of priority modern awards in those sectors hardest hit by the pandemic.
• Hospitality Industry (General) Award 2020 • Restaurant Industry Award 2020 • Registered and Licenced Clubs Award 2020
SOLUTIONS TO HELP YOUR BUSINESS
Multi-Function A3 Printers
Desktop Multi-Function A4 Printers
Desktop A4 Printers
08 8362 3535 | marketing@datacord.com.au www.datacord.com.au
26 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
• General Retail Industry Award 2020 The Minister in his letter to FWC President Justice Ross identified that as a result of stakeholder meetings held between employer groups and unions during the height of the COVID-19 Pandemic there were a number of award flexibility measures that ‘could prove critically important for providing businesses in the most distressed part of the economy with the confidence to increase hiring during the recovery’. The two key areas included: • To potentially simplify pay arrangements in the form of ‘loaded rates’ and/or ‘exemption rates’ designed to reduce the cost of administrative burden for employers and address existing pay rate complexities. • Further streamlining of present classification structures so that they are clearer, easier to understand and simpler to apply.
base hourly rate for the respective classification plus a specific loading (see table below).
40 HOUR PROPOSALS A
Monday to Friday 40 hrs
10% loading on base rate
B
Monday to Saturday 40 hrs
19% loading on base rate
C
Monday to Sunday 40 hrs
28% loading on base rate
45 HOUR PROPOSALS D
Monday to Friday 45 hrs
20% loading on base rate
E
Monday to Saturday 45 hrs
25% loading on base rate
F
Monday to Sunday 45 hrs
35% loading on base rate
In each case the loaded rate would compensate the employee for work performed:
Nationally the AHA has put forward initial submissions and proposals to the FWC to vary the Hospitality Industry (General) Award 2020 (‘HIGA’). The AHA has submitted four proposals in relation to the HIGA including:
• Between 7am-Midnight (Mon to Fri)
• Consolidation of Junior Employee Classifications Rates
• Overtime up to the relevant 40 or 45 hour range
• Simplification of hours of work arrangements
• Split Shift allowance
• Simplification of late night/early morning penalties; and
• Tool allowance
• Introduction of loaded rates
• Buffer of $10 per week
In relation to loaded rates the AHA has proposed the introduction of 6 loaded rates for full-time employees to simplify the administration and understanding of entitlements and payroll for employers and employees. The loaded rates are based on the
Work performed on public holidays or in excess of daily/weekly limits is proposed to be paid at the applicable award overtime or public holiday rate. The AHA will keep members abreast of the developments in this major case.
Back to Contents
• Saturday (Max of 10 hrs) • Sunday (Max of 10 hrs)
W W W . A H A S A . A S N . A U
| Hotel SA | 27
Sustainability Lead Shown by SA Pubs
SA pubs and hotels have taken a leadership role, well in advance of single use plastic laws that comes into force in March 2021. South Australia’s ban on single-use plastics will start on 1 March, after legislation was passed in September last year.
HOW IT AFFECTS HOTELS A ban on the sale, supply and distribution of single-use plastic products such a: • straws • cutlery • beverage stirrers. In the second stage, slated for early 2022, will see the ban extended further to cover: • polystyrene cups, bowls and plates
• the ability to add further items may be added to this list. “Hotels have been quick to replace the likes of plastic straws with environmentally alternatives, such as paper and metal straws,” said AHA |SA CEO, Ian Horne. “Many pubs have already made the switch, well ahead of time. They have been educating staff and patrons and using up old stock. There is a recognition that taking this action reduces litter, waste and harm to wildlife, including marine life.” The Minister for Environment and Water David Speirs has congratulated all businesses “who are already voluntarily making changes ahead of 1 March 2021”. “Businesses are urged to prepare now by deleting these items from inventories,
Click here to watch video
using up existing stocks, ordering alternatives, having signage in place and training staff. “The replacethewaste.sa.gov.au website is the go-to place for businesses to get information, tips, tools, Point of Sale materials or other assistance…. “Through this taskforce we’ve developed an approach that balances the benefit to the environment while minimising impact for businesses and recognising the needs of people who rely on single-use plastic straws to safely consume beverages and food. “There will be direct engagement across metropolitan and regional South Australia from early January to help South Australians get ready for the change and a handy hotline has also been established to help businesses, cafés and restaurants with the transition.”
WE OFFER INSTALLATION OF AMUSEMENT EQUIPMENT ON A COMMISSION BASIS TO A RANGE OF VENUES. WE RECENTLY REACHED 100 VENUES ACROSS SA! • • • • • •
Pinballs Buck Hunters Pool Tables Prize Games Newest Equipment Trouble-free Reliability
• •
PayWave and Automatic Refund Systems Machines are custom designed to suit your colour scheme/layout
E: lukas@gameonentertainment.com.au | P: 0409 680 690 www.gameonentertainment.com.au
28 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Government-backed Loan Packages for SMEs The Federal Government’s loan scheme to assist small and medium-sized companies impacted by COVID-19 was extended in July last year, with leading lenders making up to $1m in new funding available to eligible businesses that apply before 30 June 2021. Originally announced as part of the initial COVID-19 economic support packages, the Federal Government moved to extend its support for small and medium-sized business through the introduction of the Phase 2 Coronavirus SME Guarantee Scheme. As we discussed when the details of the original package were first revealed back in March last year, the scheme is designed to provide SMEs with access to unsecured commercial loans, which are 50 per cent guaranteed by the Federal Government. Major lenders Commonwealth Bank, BankSA, NAB, Westpac and ANZ, as well as a number of second tier banks, revealed details of their Phase 2 loan packages whereby eligible small businesses can apply for up to $1 million in secured or unsecured finance between now and 30 June 2021.
WHAT HAS CHANGED UNDER PHASE 2? There were a number of significant changes including the extension of the scheme from its original cut off of date of 30 September 2020 until 30 June 2021 and, importantly for many SMEs, the increase in the loan limit from $250,000 to $1 million. Importantly, Phase 2 also includes amended loan terms designed to provide more flexibility for SMEs accessing finance and better support lenders’ ability to provide credit under the scheme. The amendments included a 10 per cent cap on the interest rate (note: this is only an approximate cap and will be at the discretion of individual lenders) and an increase in the loan term from a period of up to three years (under phase 1) to , now, five years, with repayment holidays offered at the discretion of the lender.
“This remains great news for SMEs who are considering a capital purchase to assist with their recovery or looking to capitalise on the current climate to get ahead of the competition.” As part of the amended scheme, SME borrowers can also refinance an existing Phase 1 loan into a Phase 2 loan. And while Phase 2 loans can be used for a wide variety of purposes, there are some restrictions which SMEs need to be aware of, namely, this scheme cannot be used to: • purchase residential property; • purchase financial products; • lend to an associated entity; or • lease, rent, hire or hire purchase existing assets that are more than half-way into their effective life.
ARE YOU ELIGIBLE? As part of Phase 2, the Government also moved to broaden the eligibility criteria to make loans available to a larger number of SMEs. Under the original scheme, borrowers were required to demonstrate that their business had been materially impacted by COVID-19; however, under Phase 2, any SME, including sole traders and not-for-profits, with a turnover of up to $50 million are eligible to apply for finance and all SMEs that accessed loans under Phase 1 can also apply. As Bruce explains, with the eligibility criteria having been expanded, it is important to be aware that you will still be subject to the lender’s usual underwriting standards and credit criteria and you should therefore prepare accordingly.
Loans are also available as both secured and unsecured finance, with lenders permitted to take guarantees and any security except for residential property.
“As we know from our experience, each bank is different in their expectations. It is therefore critical to carefully consider all aspects of the loan application and deliver the all the necessary and relevant information so as to ensure that the application process will be as seamless as possible.”
As Perks Director of Banking and Finance , Bruce Debenham , points out, perhaps the most significant of all however, was the move to make the loans available for a broad range of business purposes, including to support investment.
“You also need to consider how much of your own time you’re able to spend negotiating with lenders, or whether you are better served speaking with a specialised business broker to help streamline the process.”
“What we saw with the announcement last year was a real pivot in the Federal Government’s policy agenda, which shifted from a position of keeping business on life support to stimulating investment back into the national economy.”
If you have more questions on how to apply or generally how Phase 2 works, you can always contact Bruce at bdebenham@ perks.com.au and let him know that you saw the Hotel SA article.
Pat Hodby
Pat Hodby and Tom Paine are Directors at Perks, South Australia’s leading privately-owned accounting and private wealth firm. They are the driving force behind the Perks Hospitality specialisation team and have both provided key advisory and operational support to a number of owner-operators in the sector, ranging from the structuring of their business, to back-of-house bookkeeping , to the streamlining and digitization of their support systems . Pat is also an active industry advocate for publicans and the hospitality industry and owns a successful pub in the Adelaide Hills.
Back to Contents
W W W . A H A S A . A S N . A U
Tom Paine
| Hotel SA | 29
COVID-Positive Hotel Ready for Guests International travellers in South Australia who test positive for COVID-19 infection will be transferred to a new dedicated facility from tomorrow, as the Marshall Liberal Government declared Tom’s Court officially open to guests. It’s expected the 72-bed hotel in Adelaide’s CBD will predominantly house new international arrivals, but rooms will also be available should there be any further cases of community transmission in South Australia, marking a significant enhancement of the State's quarantine process. Minister for Health and Wellbeing Stephen Wade said, along with tough border controls, the imminent vaccine roll-out, physical distancing, and robust testing, hotel quarantine is one of the most important tools we have in the fight to keep South Australians safe from the spread of COVID-19. “Over the last few months we have strengthened our State’s hotel quarantine process delivering on our commitment to make the health and safety of South Australians our number one priority as we support Australian citizens and permanent residents to come home,” Minister Wade said. “All travellers with an active COVID-19 infection will be transferred to Tom’s Court to be managed in an enhanced quarantine environment with a 24/7 nursing and SAPOL staff presence. In some cases, travellers who are close contacts will also be transferred if they are part of the same family.
“The hotel is part of the Marshall Liberal Government’s eight-point plan to improve the State’s medi-hotel system in the wake of the Parafield cluster last November. The importance of a dedicated facility has only been strengthened by recent medi-hotel outbreaks in Brisbane, Perth and Melbourne.” Approximately 16 SA Health and 41 South Australia Police (SAPOL) staff with medi-hotel experience have been selected to work exclusively in the facility for nursing and security purposes. “Unlike other medi-hotels in Adelaide, where private companies have been employed to provide security, Tom's Court will be exclusively staffed by SA Health and SA Police,” Minister Wade said. “Across any one 24-hour period, Tom’s Court can have approximately 10 nurses, 24 SAPOL staff, and eight hotel concierge and cleaning staff on site – however these numbers can change depending on how many guests are at the facility at the one time. “Staff will be not be deployed to other medi-hotels or high-risk environments, including hospitals, aged care facilities and corrections facilities.” To make the South Australian hotel quarantine process as safe as possible, daily saliva testing for more than 1,000 medi-hotel workers in the State started in January and was fully rolled out by Monday, in addition to receiving PCR testing every seven days.
CUSTOM PLAYGROUND DESIGN Your imagination is the limit when it comes to a Goplay playground! We want to exceed expectations in every way possible and if that means adding a giant dragon head to your design, you better believe we will deliver. We know kids, we have kids, we are kids at heart. We design products that make the little ones nag their parents to take them back to the playground with the monster pod or giant purple slide.
This is your chance to show 2021 who’s boss. With everyone understanding the importance of getting out and about, a Goplay playground can make your business the new local. Goplay make the impossible, possible. Sick of walking down those stairs? We’ve got a slide for you! Want to warn off the bad guys? With a monster playground as security, they have no chance! Challenge us with your ideas.
30 | Hotel SA | W W W . A H A S A . A S N . A U
We are proudly designed and manufactured in Australia. With sales representatives near and far, Goplay understands the importance of customer service. Ready to embark on your magical Goplay journey? If you would like a friendly chat or free quote, please call 03 9308 1800 or visit www.goplay.net.au.
Back to Contents
“Unlike other medi-hotels in Adelaide, where private companies have been employed to provide security, Tom's Court will be exclusively staffed by SA Health and SA Police.” Deputy Chief Public Health Officer, Dr Emily Kirkpatrick, said after completion of modifications to the facility to meet our stringent medi-hotel requirements, Tom’s Court is now ready to receive guests. “We have made extensive modifications, including installation of ventilation and CCTV, and improvement to how surfaces and cleaning will be managed,” Dr Kirkpatrick said. “We have also worked to design the rooms to be as selfcontained as possible to minimise the number of times the doors are open, reducing the risk for potential transmission. “This week several mock exercises and relevant training also took place with SA Health nursing staff, SA Ambulance Service, hotel
Back to Contents
staff and SAPOL. “The process of transferring patients to Tom’s Court is undertaken by SA Ambulance Service with SAPOL supervision, creating a bio-secure zone to ensure that there is no contact with the community and therefore mitigating risk to the community while moving. “The exercises reinforced our commitment to the strictest infection control measures, with staff undertaking a mock evacuation procedure, a mock transfer of a positive medi-hotel patient to Tom’s Court, and a transfer of a positive patient from Tom’s Court to an emergency department.” Following a significant increase in South Australia’s COVID-19 response capabilities and with the opening of Tom’s Court from tomorrow, the contract at the former Wakefield Hospital will not be extended beyond 22 February 2021. The Wakefield Hospital site was contracted as part of our immediate response to COVID-19, in preparation to boost the capacity of the health system if and when it was needed. The CT Scanner and other equipment currently set up at Wakefield Hospital will be decommissioned and as previously flagged, the CT Scanner will be transferred to The Queen Elizabeth Hospital in the near future. The hotel is located on Tom’s Court Road off Halifax Street in Adelaide’s CBD. Cases diagnosed prior to Tom’s Court being opened will complete their quarantine on the two dedicated floors at the Pullman Hotel.
W W W . A H A S A . A S N . A U
| Hotel SA | 31
Photo By: Che Chorley
Great State Voucher Scheme Round Two Injects $19 Million Into SA Economy A $19 million injection into South Australia’s visitor economy, thanks to the second round of the Great State Voucher Scheme has led to a record-breaking summer for our local tourism industry. With the booking period for the second round of the Marshall Liberal Governments Great State Vouchers wrapping last Sunday night – the outcomes have sensational for South Australia’s tourism sector – helping to create jobs and boost our economy. Round two of the GSV generated more than 36,000 bookings – and attracted over 1.1 million product views through the southaustralia.com website. That is a direct economic injection of more than $19 million into the visitor economy – helping sustain and create jobs in our sector. Already more than 10,000 check-ins have been made – people staying overnight, spending in and exploring the areas nearby, since 7 January. Premier of South Australia, Steven Marshall thanked all South Australians for embracing the second round of the scheme and spending big in our CBD and regions. “Thank you to everyone in South Australia - from those who booked a night in our great state, to our incredible tourism operators – you have all helped to create a record-breaking summer,” Premier Marshall said. “Across round one and two of the vouchers, we’ve created more than 60,000 bookings, worth more than $31 million – getting people booking up the CBD and regions, and spending in our restaurants, cafes, bars and experiences around them. “We will now take away any lessons we have learnt from the second round of GSV, talk to the industry and gear up for a round three.” South Australian Tourism Commission chief executive Rodney Harrex said he was thrilled at how well round two of the GSV went, with South Australia breaking tourism records in our regions. 32 | Hotel SA | W W W . A H A S A . A S N . A U
“We have seen record occupancy, with some of the highest occupancy levels in 12 months in regional SA. Figures provided by STR for December 2020 show occupancy in regional South Australia reached 60 per cent – the highest December on record, and an increase on December 2019 (55 per cent). “It’s been very pleasing to see Great State Voucher bookings were snapped up across all 11 regions, with the Adelaide Hills, Barossa and Fleurieu Peninsula the most popular,” Mr Harrex said. The Oval Hotel, Crowne Plaza Adelaide, InterContinental, Mayfair Hotel, Ibis Adelaide and Hilton Adelaide were among the top CBD properties, with the Stamford Grand at Glenelg, Discovery Parks Barossa, Novotel Barossa, Manna by Haus in the Adelaide Hills, and McCracken Country Club at Victor Harbor the most popular regional accommodation. Operators around the state have commented on how thrilled they are by the response to the vouchers:
CROWNE PLAZA ADELAIDE – GENERAL MANAGER, SARAH GOLDFINCH: “The Great State Vouchers have provided a much-needed stimulus for our hotel industry. The benefits of a campaign such as this are tangible, judged by room nights booked and, in the case of Crowne Plaza Adelaide, the recruitment of new staff. The vouchers have helped us trade strongly over the last few months and our holdings are looking positive until the end of March. There is also the flow on effect to our hotel suppliers and partners, as business returns to the city and into our regions. We thank SATC for this initiative.”
MAJESTIC HOTELS & APARTMENTS – CEO, EOIN LOFTUS: “Our team wants to say a huge thank you to everyone supporting the local tourism industry by booking a ‘staycation’. We had five of our six properties participating this time, including our newest property, Majestic M Suites which officially opens its Back to Contents
doors this Friday 5 February. The Majestic team is elated to receive so much interest with over 2,850 room nights booked, and importantly the stimulus translates directly into additional shifts for many employees in the front office and housekeeping departments.”
OVAL HOTEL – GENERAL MANAGER, BODELLE FRANCIS: “The GSV program created a fantastic opportunity for many guests to enjoy the unique Oval Hotel experience for themselves. Not only has it added to the strong local uptake we’ve seen since opening, but it has given many the chance to add to their staycation by enjoying a meal at one of our restaurants, booking a RoofClimb or finding other ways to explore the riverbank precinct.”
HILTON ADELAIDE – GENERAL MANAGER, RUPERT HALLAM: “The program has been instrumental in stimulating the recovery across the city and into the regions. It has meant increased bookings but more than that – it has been about increasing the confidence to stay, travel, experience and explore. This stronger demand also benefits our local SA supplier network as we increase our orders to them which then supports the local economy and communities.”
EOS BY SKYCITY – GENERAL MANAGER, JODI BROWN: “The SA Tourism Commission’s Great State Vouchers have
PREMIUM ICE CREAM
been a huge success for Eos by SkyCity, and the flow on impact to SkyCity restaurants and bars has also been positive. New signature restaurants such as Sol and iTL as well as Eos Spa + Wellness are regularly booked out, resulting in an increased need for local staff and produce. We’re thrilled with the outcome for the luxury end of the market to date, with Eos bookings increasing significantly due to this promotion.”
STAMFORD GRAND ADELAIDE – HOTEL MANAGER, SUNIL RAWAT: “We found the Great State voucher round 2 very successful while being classified as suburban/regional category. By receiving over 750 bookings this added to an outstanding summer period. This program has encouraged consumer confidence while showcasing what South Australia has to offer. We hope that South Australians continue to support local travel and rebuild our tourism industry.”
NOVOTEL BAROSSA VALLEY RESORT - GENERAL MANAGER, SARAH BADDAMS: “The Great State Voucher scheme has bolstered our business by giving travellers an extra incentive to experience the Barossa Valley region and to book a stay at our resort. The level of uptake of the vouchers is very encouraging and we see this as a promising indicator of the demand for domestic travel. This scheme has undeniably boosted South Australia’s visitor economy and therefore sustained jobs for many tourism employees and hospitality suppliers.”
100% SA Owned and Made
DAIRY FREE SORBET
For the Ultimate Dessert
FOODSERVICE RANGE • Made with fresh milk & cream. • 10% milk fat. • Nut Free. • Gluten Free. • Palm Oil Free.
4Lt
10Lt
Phone 82923500 for more information on how we can help you grow your business. Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 33
A C C O U N TA N C Y S E R V I C E S
Bentleys SA 8372 7900 LK Accounting Services 08 8395 4870 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159 AT M S
Banktech/Maxetag 1800 08 09 10 Cardtronics 03 9574 4878 Next Payments 1300 659 918
Power Maintenance 1300 700 500 Trans Tasman Energy Group 1300118 834 FA C I A L R E C O G N I T I O N T E C H N O L O G Y
COMS System Ltd 04 21 341 261 FINANCIAL PLANNING
Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159 F I R S T- A I D
ARCHITECTS & INTERIOR DESIGNERS
St John 1300 360 455
Studio Nine Architects 8132 3999
FOOD SERVICES
AUDIO VISUAL
Bidfood 0427 099 558 Galipo Foods 8168 2000 International Oyster & Seafoods 8231 6441 PFD Foodservice 8114 2300 Thomas Foods 8162 8400
Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC
Foxtel Music 1300 148 729 Moov Music 1300 139 913 Zoo Business Media 07 5587 7222 BANKING & FINANCE
Bank SA 8424 5536 Perks Accountants & Wealth Advisors 08 8273 9300 BEER DISPENSE EQUIPMENT
Andale Hotel Services 8234 0388 BEVERAGE GASES
BOC Limited 0424 647 568 Supagas 8252 7472 BEVERAGES
Accolade Wines 8392 2238 CUB Premium Beverages 8276 4888 Australian Liquor Marketers 8405 7744 Carlton & United Breweries 8416 7819 Coca-Cola Amatil 8416 9547 Coopers Brewery 8440 1800 Diageo Australia 8245 9300 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING
Liquor Legends 0429 825 072 LK Accounting Services 08 8395 4870 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159 BUILDING EQUIPMENT/SUPPLIES/ HARDWARE
FURNISHINGS
Concept Collections 1300 269 800 G A M I N G A N A LY S I S
Independant Gaming Analysis 8376 6966 LK Accounting Services 08 8395 4870 Winnall & Co 8379 3159 G A M I N G L O YA LT Y
Banktech/Maxetag 1800 08 09 10 Bluize 1300 557 587 GAMING MACHINE SERVICES
insworth Game Technology 0409 171 616 A Aristocrat Technologies Australia 8273 9900 GBay 0409 673 778 GFR PRO 0408 186 540 Global Gaming / Maxetag 0408 462 321 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 Scientific Games 8340 1322 Statewide Gaming 0448 076 144 MAX 8275 9700 GAMBLING SERVICES
The Lott 132 315 UBET 8354 7300 GIFT CARDS
The Pub & Bar Card 1300 375 346 H OT E L B R O K E R S
McGees Property Hotel Brokers 8414 7800 H OT E L M A N AG E M E NT
Liquor Legends 0429 825 072 H&L Australia Pty Ltd 8291 9555 I N F O R M AT I O N S Y S T E M S / S I T E P R E P
Max Systems 8275 9700
Bunnings Group 0435 630 660
INSURANCE
CLEANING SERVICES
Aon Risk Solutions 8301 1111
Agile Group 1300 964 007 Smart Cleaning Services 1300664647
I . T. P R O D U C T S & S E R V I C E S
Stoddart Manufacturing & Food Service Equipment 0427 106 103 LEGAL SERVICES
Duncan Basheer Hannon 8216 3389 Ryan & Durey Solicitors 6166 9000 Wallmans Lawyers 8235 3000 L O YA LT Y & R E W A R D S Y S T E M S
Liquor Legends 0429 825 072 M A R K E T I N G & C O M M U N I C AT I O N S
Social Media AOK 0413 469 938 MEDIA
Boylen 8233 9433 FIVEaa 8419 1395 Foxtel 1300 138 898 InDaily 8224 1600 MUSIC LICENSING
OneMusic 8331 5800 OFFICE EQUIPMENT
Sharp Datacord 8362 3535 ONHOLD/MESSAGING
Adelaide's 1800 ON HOLD 8125 9370 PAY R O L L & H R R E S O U R C E S
Liquor Legends 0429 825072 LK Accounting Services 08 8395 4870 Winnall & Co. 8379 3159 POS SYSTEMS
Bepoz 0426 227 409 Bluize 1300 557 587 Cloud Apps Technology 8463 1000 Liquor Legends 0429 825 072 H&L Australia 1800 778 340 P R O M OT I O N A L P R O D U CT S
The Banner Crew 8240 0242 P R O P E R T Y S A L E S & V A L U AT I O N S
Jones Lang LaSalle 02 9220 8449 Knight Frank Valuations & Advisory SA 8233 5222 R E F R I G E R AT I O N
Lancer Beverage Systems 8268 1388 R E TA I L L I Q U O R M A R K E T I N G
Liquor Legends 0429 825 072 Liquor Marketing Group 8416 7575 Urban Cellars 0429 825 072 SECURITY SERVICES & PRODUCTS
Agile Group 1300 964 007 DNA Security Solutions 1300 667 688 S P O R T S & E N T E R TA I N M E N T M E D I A
Foxtel 1300 138 898 S TA F F T R A I N I N G & R E C R U I T M E N T
Career Employment Group 8338 1492 Maxima 8340 7766 Migration Solutions 8210 9800 Perks Accountants & Wealth Advisors 08 8273 9300 St John 1300 360 455
Bunzl Hospitality Supplies 8245 6200
Boylen 8233 9433 Cloud Apps Technology 8463 1000 Vintek 1300 001 337
ENERGY
KITCHEN & BAR EQUIPMENT
HostPlus 8205 4965
Class A Energy Solutions 8391 4853 Energy Action 1300 553 551
Andale Hotel Services 8234 0388 Bunnings Group 0435 630 660
Boylen 8233 9433
CLEANING SUPPLIES
34 | Hotel SA | W W W . A H A S A . A S N . A U
S U P E R A N N U AT I O N WEBSITES
Back to Contents
Corporate Partners 2020/21 D I A M O N D
P L A T I N U M
G O L D
131 733 S I L V E R
Agile Group
pfdfoods.com.au IGT For full product range and details
Boylen
Ainsworth Game Technology
Bunnings Group
Australian Liquor Marketers
COMS System Ltd
BankSA Bentleys Accountants
InDaily
Options Wine Merchants
of your nearest branch
Samuel Smith & Son
Independant Gaming Analysis
Scientific Games
Duncan Basheer Hannon
Konami Australia Pty Ltd Liquor Marketing Group
Social Media AOK
Energy Action
PFD063 Hotel SA Advert (1/4 Page).indd 1
18/05/09 11:47 AM
St John
Big Screen Video
Foxtel
Novatech Creative Event Technology
Bluize
GFR PRO
OneMusic
Winnall & Co
Adelaide's 1800 ON HOLD
DNA Security Solutions
Migration Solutions
Supagas
Andale Hotel Services
Empire Liquor
Next Payments
The Banner Crew
Banktech
International Oyster & Seafoods
The Pub & Bar Card
Bepoz
Jones Lang LaSalle
Perks Accountants & Wealth Advisers
BOC Limited
Knight Frank Valuations & Advisory SA
Stoddart Food Equipment
B R O N Z E
Cardtronics Career Employment Group Class A Energy Solutions Cloud Apps Technology Concept Collections H O T E L
PowerMaintenance Ryan & Durey Solicitors
Liquor Legends
Sharp Datacord
LK Accounting Services
Smart Cleaning Solutions
Maxima Training Group
Statewide Gaming
McGees Property Hotel Brokers
Studio Nine Architects
I N D U S T R Y
Trans Tasman Energy Group Wallmans Lawyers
S U P P O R T E R
Vintek
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 35
L I C E N S E E
DECEMBER 2020
T R A N S F E R S
H OT E L
L O C AT I O N
D AT E G R A N T E D
NEW LICENSEE
Renmark Golf and Country Club
Renmark
14.12.20
Renmark Country Pty Ltd
The Pier Hotel - Holdfast Shores
Glenelg
21.12.20
GM Hotels Pier Pty Ltd
Kingoonya Hotel
Kingoonya
22.12.20
John William Brett, Julie-Anne Brett and Dorothy Helen Sice
Edithburgh Hotel
Edithburgh
06.01.21
SL & GE Dorber
O F F I C E
H O L D E R S
C O N TA C T
A D M I N I S T R AT I O N
EXECUTIVE COUNCIL
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
IAN HORNE
General Manager
DAVID BASHEER
AHA|SA President
POSTAL
PO Box 3092, Rundle Mall SA 5000
OWEN WEBB
Workplace Relations
MATTHEW BINNS
AHA|SA Vice President
PHONE
(08) 8232 4525
GARY COPPOLA
Legal and Advocacy
ANDREW BULLOCK AHA|SA Deputy Vice President
+
TOLL FREE 1800 814 525
SCOTT VAUGHAN Membership & Business Services
FAX
KATHERINE TAYLOR Communications and TAA (SA)
(08) 8232 4979
EMAIL information@ahasa.asn.au
LUCY RANDALL
WEB
BRONTE MCCARTHY Finance & Administration
www.ahasa.asn.au
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
DIDIER VOLLERIN
Liquor & Gaming
LIZ TURLEY
Training Coordinator
ANNA MOELLER
Executive Director Gaming Care
+
P U B L I S H E R TIM BOYLEN Managing Director tboylen@boylen.com.au
Events & Sponsorship
JAMIE RICHARDSON Advertising sales@boylen.com.au
36 | Hotel SA | W W W . A H A S A . A S N . A U
Matthew Brien, Matt Rogers, Sam McInnes
COUNCIL
Andrew Kemp Andrew Gunn Andrew Plush Anna Hurley Brad Barreau Darren Steele Elise Fassina
Guy Matthews James Franzon Jason Fahey Jason Kelly Jeff Ellis John Giannitto Karen Milesi
P (08) 8233 9433 W www.boylen.com.au MADELAINE RASCHELLA Studio Manager Graphic Designer
Back to Contents
Luke Donaldson Tom Hannah Tony Franzon Trent Fahey Trevor Evans
Our Purpose - To provide the hotel industry the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families. Our Goal - A compliant and proactive hotel industry that works with regulators, gambling help services, and players to limit the harm caused by gambling. Gaming Care is the hotels responsible gambling early intervention agency, and is an initiative of the AHA|SA. Gaming Care’s role to assist venues to minimise the harm caused by problematic gambling behaviour in all South Australian hotels with gaming machines by working directly with venue staff, Gambling Help Services, other relevant organisations and stakeholders.
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.
SOME OF OUR DUTIES INCLUDE:
Assisting hotel staff in the early identification and support of patrons and staff who may be experiencing difficulty with their gaming behaviour. Developing and promoting initiatives, programs and policies designed to facilitate the early identification of problematic gambling behaviour. Assisting hotel staff in providing responsible gambling service,
on or with the capacity to influence the service, by training
in responsible service of gambling. This helps reduce harm through the creation of a responsible gambling culture within the venue. Gaming Care has developed a Responsible Gambling Document for venues which details the ways in which staff training and measures for intervention with problem gamblers are implemented, and the roles of staff in the implementation of the code.
Back to Contents
T: 0 8 8 1 0 0 2 4 9 9 F : 0 8 8 2 3 2 4 9 7 9 E: INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000
W W W . A H A S A . A S N . A U
| Hotel SA | 37
