Hotel SA July 2023

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Inclusive Change to Industry

The

Scott’s Spot

Publican Profile

Never say die: The setbacks and success of a pub family: Golden Grove Tavern.

Rooftop Bars

More and more South Australian hotels are creating rooftop bars that can be enjoyed by patrons all year.

Workplace Relations

Cyber Security Audit

MIGRATION, SMOKING, THE VOICE & ACCOMMODATION

From the President

DAVID BASHEER

WHY HAS AUSTRALIA STOPPED BEING A MIGRATION - FRIENDLY COUNTRY?

The AHA has been broadly supportive of the Federal Government’s migration review.

This review, along with previous changes, has assisted us to fill important gaps in our labour market.

Pre-pandemic migration levels were at 235,000 people per year. In the financial year just gone, this figure has risen to 400000 and in 2023-24, it is expected to be 315,000.

Impressive numbers, but merely a catch up from the two COVID-19 years. And there are a number of issues that members should be concerned about.

We are threatening to sabotage so much of the previously mentioned gains by reducing the visas of working holidaymakers from up to three years back to one.

Adding to this is that the cost of such visas has now risen in the past month from $510 to $640.

It is well known in overseas migration circles that Australia is a difficult country to do business with. The equivalent visa in countries like Britain, Canada, New Zealand and Germany costs between $120 and $382 ,with more favourable terms on the visa.

In a most unhelpful development for our regional members, the requirement to work away from the big cities for 88 days is planned to be on the chopping board.

Our labour shortage has not been solved. These plans will exacerbate an already difficult situation and we urge the Federal Government to urgently consider

the potential ramifications on an industry crying out for overseas reinforcements into our industry… for positions we can not fill with locals.

NEW SMOKING THREAT IS ILL - CONCEIVED

The task of keeping up with the bureaucracy and their constant desire to bring in unnecessary reforms can be exhausting. More so when you operate in a highly regulated industry like ours.

The South Australian Government is strengthening tobacco and e-cigarette legislation designed to further reduce the risk of smoking, secondhand smoke and e-cigarettes.

Hidden in a report which contains seemingly sensible measures pertaining to childcare centres, public hospitals and even beaches is a move to totally ban tobacco vending machines.

The days of vending machines enjoying high level sales in licensed venues are largely gone, but this move is astonishing.

For many years, tokens have been required to access these machines, thereby preventing under-age access. There is no evidence of a problem. None at all.

How can targeting these machines in isolation help smoking rates? Indeed, the AHA has seen no evidence

“...there are a number of issues that members should be concerned about.”

Watch Video

to support the merit of this proposal. It is yet another bureaucratic thought bubble to add to the ever-growing list of obligations disguised as meaningful reform. This is more bureaucratic overreach by officials who can surely find much more productive use of their time than constantly targeting small and family business operators.

We respect the diverse range of our membership and therefore would never be presumptuous enough to speak on their behalf on social issues that are not our core business.

BENEFIT FOR ACCOMMODATION MEMBERS

This month has seen the long-planned amalgamation of our accommodation arm, Tourism Accommodation Australia, with the Accommodation Association of Australia.

This amalgamation will mean we can provide even more improved services and benefits for our members with accommodation, and finally there will only be one clear voice to Government on key issues affecting our accommodation members.

For our members, there has been a lot of duplication and that’s really wasted productivity.

AHA | SA POSITION ON REFERENDUM

I have had few members querying if the AHA would be joining other businesses, community groups and sporting organisations in taking a formal and public stance on the upcoming Voice to Parliament referendum.

Put simply, we will not.

The AHA|SA will never hesitate taking a forward stance on issues that directly affect our industry and, more importantly, the fortunes of our members. Right now that includes the skills shortage, cost of living pressures, beer excise, soaring insurance and power costs, and the granting of liquor licenses.

We have had a number of members who have had memberships in both camps so there will be savings for them. We will have greater strength in advocacy and there will be more membership engagement for all the members.

Our Accommodation Manager, Katherine Taylor, has been busy welcoming our newest members joining us from the Accommodation Association and along with the rest of the AHA|SA team, will continue to support this incredibly important part of our membership.

David Basheer, AHA|SA President



“The days of vending machines enjoying high level sales in licensed venues are largely gone, but this move is astonishing.”

KEY ISSUES

From the CEO

ANNA MOELLER

In the words of our outgoing and longstanding CEO Ian Horne one of the greatest strengths of the AHA|SA is our stability. As I write this column on day two in the role I am reminded of my initial response when asked what my plans were moving forward. There was no question in my mind that what was needed was evolution not revolution.

The legacy left by Ian after a total of 33 years at the AHA is an incredibly strong and sound one to build upon. And indeed the show must and is going on in the liquor, gaming and accommodation spaces.

On 1 July 2023 the Accommodation Association of Australia (AAOA) and Tourism Accommodation Australia (TAA) merged, with the new Accommodation Australia (AA) enabling the industry to move forward through one united voice. We look forward to welcoming and working with members both new and old.

The gaming space is always active and this has certainly not changed. Gaming Codes of Practice are currently under review and

as always we continue to work closely with both the regulator and government to maintain the balance of both a vibrant industry economy along with an approach to harm minimisation that is arguably the best in the nation.

consideration will go some way to achieving just that.

The licensing environment is also under scrutiny. Whilst reform in this space is most often approached with great apprehension by the hotel industry, on this occasion it should be seen as an opportunity. In many ways it will be our chance to reform the last set of reforms that in practice risk undermining the value of hotels, thereby placing at risk their capacity to employ and remain the centre piece of their communities.

Finally over my past almost four years with the AHA I have had the pleasure of meeting and interacting with many of you. Whilst I can’t promise you a tally of 33 years I do look forward to continuing to engage with you all into the future, learning from you and working with you to protect and promote our wonderful industry.

Also under review is the approach to trading rounds. The Licensing and Gambling Commissioner is now undertaking targeted consultation to gauge support for modifications to the rules of the approved trading system. We have been a strong advocate for some time now for the adoption of a streamlined ‘open market’ approach to trading entitlements and we are hopeful that the proposals under Anna

Moeller, AHA|SA CEO

“There was no question in my mind that what was needed was evolution not revolution.”

Watch Video 

EOS BY SKYCITY @WOMENINHOTELS

The biennial Women in Hotels Conference brings together women from across the South Australian hotel industry to be informed, inspired, share their knowledge, and strengthen their networks.

The 2023 conference provides a comprehensive range of presenters on topics such as leadership, communication, marketing, sustainability and much more.

A highlight of the program will be our keynote speaker Sam Bloom - a woman with a powerful story to share and an incredible example of the

extraordinary things we can all achieve in the face of adversity.

The conference dinner concludes the day with special guests, announcing the inductees into the Women in Hotels ‘Hall of Fame’ in recognition of hoteliers that have made a significant contribution to the SA hotel industry.

We encourage ALL female hotel staff to attend the conference. There is something in it for everyone.

REGISTRATIONS CLOSE : TUE 15 AUG 2023

For

AHA|SA Serves Up Inclusive Change to SA’s Hospitality Industry

In an industry first, the SA Australian Hotels Association is funding a fulltime Autism Liaison Officer to help build knowledge and create a more inclusive environment in the state’s hospitality industry.

Following the success of Gather Round and State Government autism initiatives, now is the time for hospitality businesses to become more inclusive for all patrons. The lack of community knowledge of autism and challenges relating to employment was continuously raised by the autistic and autism communities during the Malinauskas Labor Government’s 12-week consultation period on the State’s first Autism Strategy.

The full time Autism Liaison Officer will be employed through Autism

SA and tasked with training staff on autism inclusive practices for patrons and provide support to autistic employees in the workforce – helping staff, employers and patrons enjoy South Australia’s renowned hospitality industry.

Autistic individuals who are passionate about building a more inclusive hospitality industry are strongly recommended apply for this ground-breaking role via seek.com.au  or Autism SA’s website today.

BACKGROUND

Autism is a neurological difference in the way that individuals experience and respond to the world around them. There is not one singular way that Autistic people* experience the world.

That’s why the term ‘spectrum’ is often used – to reflect the fact that every individual’s lived experience of autism is different. Over 200,000 Australians are Autistic. 1 in 4 Australians has an autistic family member.

Autism is also the largest primary disability group in the NDIS, and South Australia sits above the national average, with 40% of South Australian NDIS participants having autism.

Currently, Autistic people are half as likely to complete year 10 than the general population, and three times more likely to be unemployed than other people with disabilities.

“For many, a job in the hospitality industry is their first entrance into the workforce.

EMILY BOURKE MLC - ASSISTANT MINISTER TO THE PREMIER AND ASSISTANT MINISTER FOR AUTISM

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hospitality industry – be that to enjoy the popular pub schnitzel or to celebrate a special event with family and friends.”

commiserate - and it is important that this is true for as many as possible.

AUTHOR: Shashi Baltutis SECTION: GENERAL NEWS ARTICLE TYPE: NEWS ITEM AUDIENCE : 223,000

PRINTED SIZE: 88.00cm²

Having an Autism Liaison Officer available to help build knowledge in our pubs, clubs and bars will not only help autistic patrons, it will also equip staff with the inclusive practices that will extend beyond their jobs and into their everyday lives.

ITEM ID: 1867602956

JUN, 2023

Hospitality to be more inclusive

It is great to see private industries, like the AHA, working side by side with the Malinauskas Labor Government in our commitment to support South Australia’s autistic and autism communities.

Adelaide Advertiser, Adelaide

Everybody has the right to enjoy South Australia’s world-renowned

- Emily Burke MLC, Assistant Minister to the Premier and Assistant Minister for Autism

REGION: SA MARKET: Australia ASR: AUD 1,309

“We are just so excited and proud to be working with state government and Autism SA in this ground breaking initiative.

It is well known that pubs are a reflection of our community – a place where people come together to congregate, celebrate and

This is how The Advertiser covered the story:

Hospitality to be more inclusive

Shashi Baltutis

The South Australian branch of a hospitality association is funding a new role to make workplaces more inclusive.

A full-time autism liaison officer, funded by the Australian Hotels Association (AHA) SA, will be employed to “help build knowledge” about autism-inclusive practices for patrons.

The officer will be employed through Autism SA and tasked

with training staff on autism awareness.

AHA SA deputy chief executive Anna Moeller said the initiative would “go a long way” towards ensuring as many people as possible could “enjoy the outstanding hospitality” that hotels in the state offered.

“It is well known that pubs are a reflection of our community – a place where people come together to congregate, celebrate and commiserate –

and it is important that this is true for as many as possible.”

Assistant Minister for Autism Emily Bourke MLC said: “It will also equip staff with the inclusive practices that will extend beyond their jobs and into their everyday lives.”

Autism SA chief executive Helen Graham said she was “excited” by the new role.

People with autism are encouraged to apply for the new role on Autism SA’s website.

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This initiative will go a long way to ensuring that an even greater cross section of individuals and families within our communities can enjoy the outstanding hospitality that hotels across this state offer.”

- Anna Moeller, CEO AHA|SA

“I’m incredibly excited to be working with the Australian Hotels Association to provide inclusive workplaces for autistic people and inclusive venues for the autistic and autism community, especially families.

I am proud to be able to offer such a unique role in the Autism Liaison Officer,and look forward to seeing the change this person will bring. Their work will open up hospitality venues to people who may otherwise have felt excluded.”

- Helen Graham, CEO AUTISM SA

*This story uses identity-first language throughout. We recognise there are people in the autistic community who prefer person-first language and people who use the terms interchangeably.

AHA|SA Partner Funding Sustainable Housing

In partnership with Forage Built, Yalumba has released its second wine in its Homefullness series, helping those experiencing homelessness with proceeds towards establishing Forage Built’s innovative, sustainable housing village.

The Barossa family-owned winery has donated $60,000 to date to Forage Built through sales of its inaugural Homefullness Grenache. It is committed to reaching a $90,000 target through the release of the Yalumba Homefullness Barossa Shiraz 2021.

Part proceeds from every bottle of Yalumba Homefullness Barossa

Shiraz 2021 contribute towards the $90,000, the cost of building one Forage Built Calyx 16 - a 16-squaremetre transportable, eco-friendly “pod” for someone to call home.

Co-founder of Forage Built Scott Rogasch said, “There is a desperate shortage of affordable housing in Australia, and this puts significant strain on our existing aid organisations.

“Housing alone is not going to solve homelessness; community will.”

“Forage Built seeks to bring people experiencing homelessness together with appropriate housing, landholders, community support

programs, volunteers, meaningful opportunities to work, and private and public funding to truly help break the devastating cycle of homelessness that many people experience.

“Through the configuration and concept of a village, people can start to safely connect with others to form a community, access services and find their way back into permanent housing.

“We are grateful for amazing partners like Yalumba, who have supported our project over two years. It wouldn’t be possible without them.”

Yalumba Senior Winemaker Sam Wigan is positive the Homefullness Shiraz will continue the momentum built by the original Homefullness Grenache.

“The Homefullness Grenache has been successful in raising funds and driving awareness and conversation around homelessness in our community,” says Wigan.

“The Homefullness Shiraz is the ideal wine to have on hand, particularly over the cooler months. Mouthwatering berry cheesecake, cinnamon and dark chocolate flavours. It is as lush as Barossa Shiraz gets.”

“...private and public funding to truly help break the devastating cycle of homelessness that many people experience.”

Studio Nine Architects Celebrates 25 Years with New MD

Long-time corporate partners of the AHA|SA, Studio Nine Architects, has announced the appointment of a new Managing Director, Andrew Steele.

As only the second MD in the practice’s 25-year history, Andrew will take over the role from founding partner John Galluccio.

“It’s time to let the young guns drive the future of our business,” said John. “Andrew has demonstrated the commitment, innovation, drive and passion required to fulfill the role.”

In his role as Managing Director, Andrew will continue to drive the

studio’s design innovation. The studio is now more than 50 strong, with architects, interior designers, technicians and support staff working on a broad portfolio of projects across Australia.

As hospitality specialists, Studio Nine Architects has worked with numerous AHA members on small and large-scale projects— recognised last year at the AHA|SA Hotel Industry Awards for Excellence with The REZZ Hotel winning Best Redeveloped Hotel (Metropolitan)and the Loxton Hotel receiving awards for Best Overall Hotel (Country) and Best Redeveloped Hotel (Country).

SCOTT’S SPOT

BY SCOTT VAUGHAN

Hello all and welcome to the latest edition of Scott’s Spot.

REGIONAL MEETINGS

There have been four regional meetings since the last edition, hosted by The Aldgate Pump Hotel , Barossa Weintal Hotel , Royal Exchange  in Kadina, then finally, the Streaky Bay Hotel 

A massive thanks to these venues for hosting with attendances, once again, incredibly strong with both members and corporate partners. Importantly, the camaraderie shown at all these meetings is a beautiful thing for me to observe and why these meetings are critical to our culture here in SA.

I was fortunate while on my trip to the West Coast to be invited to the Marina Hotel  to a function hosted by Oatley Wines, with Pikes Wines promoting their beautiful wines with a wonderful dinner provided by the Marina. It was a fantastic event and wonderful to meet and hear the history of the Pike family.

OFFICE NEWS

For those that may not be aware, CEO Ian Horne retired on Friday 7 July. Plenty has been said and will continue regarding Ian’s achievements spanning five decades.

The wheels will continue to roll with new CEO, Anna Moeller, taking the reins. On behalf of all the team within the AHA|SA and Gaming Care, we wish Anna all the best. It was great to catch up with Ian “Ravo” Ravenscroft at the Yorke Peninsula regional. He insisted on a photo being taken with Katherine Taylor and Lucy Randall.

If you have any entertaining stories and photos to share, please email them to svaughan@ahasa.asn.au 

FAREWELL & WELCOME

I wanted to acknowledge venues who have been part of the AHA|SA for a number of years and wish all the best for future endeavours, while welcoming new licensees.

• Lobethal Hotel 

• Ardrossan Hotel Motel 

• Roxby Downs Tavern 

• Railway Hotel Peterborough 

Alicia on the right with Kabrina at the St Kilda Hotel  who have recently come on board as members.

The award winning Rezz Hotel  with Fred outside the new bottleshop.

Beautiful view from my room at the Streaky Bay Hotel 

Welcome to Brooke and Ben at the Cleve Hotel 

The Commercial  and Franklin Harbour Hotel  in Cowell, along with the developed waterpark on the foreshore. Gave the slide a miss on this occasion due to low temperature.

Peter Raison, better known as “Beechy”, striking a pose at The Terminus  in Balaklava.

The stunning al freso dining area at the Windsor Hotel 

Battle of the North and South to finish the Yorke Peninsula Regional. Grant Summerton representing the Weeroona Hotel  with Robert Appleton representing the Warooka Hotel  They finished at one-all with the decider to be played at the next regional.

The delightful Charlotte West at Duxton Hospitality. Always enjoy my six-monthly visits with Charlotte.

REGIONAL MEETINGS

The AHA|SA held two fantastic regional meetings throughout the month of June. It was a special meeting in the Yorke Peninsula on 14 June, at the Royal Exchange Hotel , as it was the last one for outgoing CEO Ian Horne after 33 years with the AHA|SA. Thank you to the wonderful hosts Janine and Dion for a great event. There was also a fantastic turnout in the Eyre Peninsula at the Streaky Bay Hotel Motel  on 21 June. A massive thanks to Penny and Hoges for putting on an incredible event for everyone. To all our members and corporate partners, thank you for your continued support!

Never Say Die: The Setbacks and Success of a Pub Family

BY DION HAYMAN

Half a century of hard work, risk taking and rebounding from setbacks are the enduring hallmarks of the Cassin family’s hotel journey.

On July 4 this year, Allen and Gina Cassin celebrated 30 years at The Grove, along with their son Daniel, who is the hotel’s general manager.

Thirty years is an incredible achievement - but it’s nearly 50 years since Gina set her future family’s course as a teenage girl.

YOUNG LOVE

At age 14 - yes, 14 years old - Gina started as office girl at the Enfield Hotel, working for Ron Myers.

He was an innovative and dynamic kind of leader and Gina picked up a lot of his traits.

Allen had just been discharged from the army. He was on a working holiday when he stopped in Adelaide and landed a job at the Enfield Hotel and fell in love with Gina.

The year was 1974. The couple were married three years later and spent

two years running pubs in WA before returning to Adelaide.

That’s when Allen made the fortuitous decision to take a job at the Belair Hotel.

Here they met their now longstanding friend – Peter Hurley, his uncle Jock and their partners Jenny and Pat.

“Dad said in the early days, Jock was a bit apprehensive about them (Allen and Gina), but by the end they were best friends,” Daniel said.

The Cassins’ relationship with the Hurleys further evolved when Gina began working at the Hotel Royal in Torrensville.

Before long, it had morphed into a partnership as they joined forces to take over the lease of the Reservoir Hotel at Newton.

It was the advent of Sunday trading in the early 80s and no-one was quite sure how warmly it would be received, so they decided not to risk overstaffing and promptly

assigned Gina to work as the chef on Sundays.

It wasn’t the greatest of decisions as hungry patrons waited - and waited and waited - for their meals.

“They realised pretty quickly that Mum wasn’t going to cut it as a chef,” Daniel laughed.

“I didn’t make it, put it that way,” Gina added.

“Thirty years is an incredible achievementbut it’s nearly 50 years since Gina set her future family’s course as a teenage girl.”

Allen, Gina and Daniel in the dining room of the Golden Grove Tavern.

A RISK - BUT NO REWARD

Undeterred, the Cassins decided to fly solo for the first time.

In a bold move, the enterprising couple took on the lease at the Kent Hotel, Port Adelaide, which would later become the Port Anchor.

The Cassins’ memories of that gruelling venture are testament to just how family-friendly hotels have become in recent decades.

Daniel: “Mum’s told me a couple of times they were scared for their life.”

Gina: “My body shakes when I think about it.”

Allen: “There were a lot of rough patrons that frequented the hotel, so much so the police wanted to put hidden cameras around the bars and stuff like that. I said, ‘will this be shown in court when you charge these people?’ and they said, ‘yes’ and I said, ‘well that puts our family in a little bit of bother’.”

Gina: “One day, I looked out the window and a ladder appeared

in front of me and this guy was climbing up the ladder and heading for our room so we pushed the ladder away.”

Within 18 months, the Cassins had seen enough.

“It wasn’t our lifestyle,” Allen said. “We probably lost money there but it was something that wasn’t us.”

So, like the Colts’ abandonment of Baltimore in the dead of night in March, 1984, Allen and Gina set path for their own Indianapolis, without notice.

Quite simply, anywhere would do. “The day we left,” Gina said, “we snuck out the door, no goodbye party. Nothing.”

That anywhere became the Marion Hotel where they worked and lived upstairs – and where they had baby Daniel, who is now 32.

Those modest digs were soon upgraded in the form of the penthouse on the fifth floor of the Arkaba when Allen was appointed

A NORTH EAST ADVENTURE

Their biggest break and arguably most prudent decision was now within sight.

In time, the leaseholds for both the Hackney Hotel and the Golden Grove Tavern became available.

“Mum always tells me she didn’t even know where Golden Grove was,” Daniel said.

But if Allen didn’t know, he made sure to find out.

“We felt it was a growth area,” he said.

Allen & Peter Hurley at Belair Hotel.

Allen serving a customer at Belair Hotel bottleshop.

in the paddocks, now there’s all houses there.”

Although once bitten, the Cassins knew they couldn’t be twice shy about taking a punt on the Grove with the imminent arrival of gaming in SA. It was a gamble that paid off in spades when they were offered the freehold of the pub within two years by the Hickinbotham Group, who even financed them at a friendly interest rate to take it.

But nothing worth having comes that easily.

TACTICAL ‘WARFARE’

The Cassins stumbled head first into fresh challenges in their new venture.

They had a vision for what they wanted their pub to look like and it didn’t include the bikies who frequented it.

Persuading them to move on resembled tactical warfare –replacing the beer cans they liked with stubbies, removing the posts from the front of the pub where they parked their bikes, slowly weeding out their girlfriends from serving as bar staff, and replacing the entire female bar staff with men.

Eventually, the bikies disappeared in disgust… but so too did the cash flow.

“We didn’t sleep at night for a while,” recalled Gina, who was equally concerned about retribution.

“After we got rid of the bikies, there was a lull and you thought, ‘this is not working’ for probably six months or a bit longer. I was worried about it but the business did come back,” Allen said.

“We put in things like Schnitzels Plus which is a really family-themed restaurant, there were about 20 schnitzel toppings you could choose from, a salad bar, a dessert bar, and we had Playstations for the kids too,” Daniel explained.

“And then we put in live music which is something we still have today.

“Some days, even as the operator, you think, ‘am I overspending here?’.

“But it’s worth it, even just having a

“It was a gamble that paid off in spades when they were offered the freehold of the pub within two years by the Hickinbotham Group... But nothing worth having comes that easily.”

Allen dressed as Santa.

Allen and Daniel with Premiership Cup at The Grove Tavern.

solo artist on a Sunday can really bring a good atmosphere to the room. It’s that little bit extra that makes the feel of your room a lot better.”

DANIEL’S JOURNEY

Daniel has worked at the Grove since he was 12, bagging ice in support of the local football clubs. By 16, he had left school to work full-time in the pub.

“I actually finished year 10 and have the highest education in the family,” he boasted.

“I did a little bit of front bar work before I was 18 but mainly in the bottle shop and then became a duty manager around 21.”

Daniel abandoned ship to work as Duty Manager at The Lion for two years, much to his parents’ dismay, but they all now agree it was a masterstroke.

“Doing something like that is the best thing you can do. You get experience from other people,

you learn different ways to operate the hotel,” Daniel said.

He returned to the family business in 2017, giving Allen and Gina a wellearned break from the front line.

He takes great pride in their AHA|SA award won in 2009 for the Best Gaming Venue in Australia.

“That was a big achievement for us, we had just finished a major renovation on the room, our first since gaming was introduced to South Australia.”

And above all, he utilises the experience and knowledge of how to run a successful pub, chiselled out by Allen and Gina over nearly five decades’ of toil.

“Dad’s a good honest publican, he’s the one that sits in the front bar and has a pint with the customers.

“Mum’s the brains behind the business, the back office guru,” he said.

FRIENDS AND FORTITUDE

Gina is the first to admit having Peter Hurley in their corner has played no

small part in their success.

“He’s given us opportunities that we probably wouldn’t have had,” she said. “If we needed help financially, he was always there. I just can’t speak highly enough of Peter.”

But she crystallised the Cassins’ recipe for success with this:

“Just be prepared to work hard.

“And work with your staff – they’re not working for you, you have to work with them. Don’t sit back in your chair and just crack the whip.”

“A pub really is a 24-hour operation and you have to give it your all every day,” Daniel added.

“It’s hard work but it’s really rewarding.”

Oh, and another thing… employ a chef on Sundays.

Daniel dressed as Santa.

Winners of Best Gaming Room - Metropolitan at the 2009 AHA National Awards for Excellence.

Mr Buzzy front man, Jesse Catalano, with the Cassin family at The Golden Grove Tavern.

All-Weather Rooftop Bars Hit New Heights

More and more South Australian hotels are creating rooftop bars that can be enjoyed by patrons all year round, regardless of the weather. But rooftop bar designs need to offer more than just a great view. From innovative structural elements to clever design choices, local hotels are creating versatile bars that can withstand scorching heat, pouring rain, or freezing cold.

One approach worth serious consideration is to work with the elements, not against them. That means choosing furniture and materials that doesn’t just weather well, the weathering actually becomes part of the look and feel. In other words, the wear and tear becomes part of the overall effect. For example, choose timber, metal coatings and other finishes that create a rust effect, while still maintaining strength form and function.

FURNITURE AND DECOR

The furniture and furnishings you choose for your rooftop bar play a significant role in creating atmosphere.

• Don't be afraid to get creative with your decor choices, as they can be a great way to make your rooftop bar stand out from the competition.

• For many venues, the goal is to create a space that is visually appealing and Instagramworthy, as this will attract more customers and generate buzz.

• But it’s important to consider both style and functionality. Opt for materials that are durable and weather-resistant, as your rooftop bar will be exposed to the elements. Metal, hardwoods, outdoor grade finishes that are UV resistant and polyethylene are popular choices for outdoor furniture due to their durability and resistance to fading and weathering.

• For a more laid-back atmosphere, you may choose to incorporate more comfortable seating options, such as plush sofas and oversized lounge chairs.

• On the other hand, if your target audience is looking for a lively social scene, you might opt for high-top tables and bar stools to encourage mingling and interaction among guests.

• Additionally, consider the comfort of your guests. Choose seating options that suit your target demographic. For older patrons, they need to be ergonomic and provide ample back support, while young crowds might be comfortable sitting on a wooden box!

MAXIMISING SPACE

Rooftop bars often come with limited space, making it crucial to maximise every inch available. Consider how you can make the most of the available square metres, while still providing comfortable seating and circulation areas for your guests.

• One effective way to maximise space is by utilising multifunctional furniture. Look for pieces that can serve multiple purposes, such as benches with built-in storage or tables that can be easily folded and stacked when not in use.

• Additionally, consider the layout of your bar. By positioning it in a central location, you can create a focal point that encourages social interaction and minimises congestion.

Crowne Plaza Adelaide

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With us now being local, we can offer you individualised personalised onsite service for all outdoor cooling, misting and heating requirements.

Gas Heaters

Gas heaters loose efficiency when placed angled up from the ground. The less angle more heat.

The Wind Blocker gas heater, as the name suggests, is extremely efficient due to the burners being enclosed within the body of the heater.

The Wind Blocker can be mounted outside, exposed to the elements.

 Mounts to ceiling with standard ceiling fan mounts

 3 distinct styles for effective cooling in any situation

 Cantilever and pole - mounts available

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 100% evaporation

The new, award-winning Mist 360 Breeze Fan provides up to five metres diameter cooling zone. Watch

 Wind Blocker Gas Heaters - Margret Restaurant Double Bay

 Richmond Inn Outdoor beer garden can be used all year round thanks to Alfresco Spaces

 Alfresco Spaces Architectural Series Electric heaters installed at Hugo's Manley wharf

We installed Wind Blockers at Neil Perry's Restaurant in Margaret, Double bay. Contact us today on 0420 212 345 or 1800 07 60 71 www.alfrescospaces.com.au

Neil Perry's Restaurant, Margaret, Double Bay.

• But many of the top bars in SA have bars set to the side, with access to back areas, that also maximise the space for patrons.

• Incorporating different floor levels and seating areas can add visual interest and create a sense of depth, making your bar feel larger than it actually is.

• To optimise the layout of your rooftop bar, it's essential to carefully plan the flow of traffic. Ensure that there is enough space for guests to move comfortably between seating areas, the bar, and other amenities. Avoid bottlenecks and create clear pathways by strategically placing furniture and considering the natural flow of foot traffic.

GO GREEN

For city pubs, one of the key advantages of a rooftop bar is the opportunity to create an oasis in the midst of the concrete jungle. Incorporating greenery and outdoor elements not only adds visual appeal but also helps to create a connection with nature, providing a calming atmosphere for your guests.

Whether you have a small rooftop or a sprawling space, there are numerous ways to incorporate greenery into your plans.

• Firstly, consider vertical gardens or living walls. These can be attached to existing structures or incorporated as standalone features, adding a burst of colour and texture to your rooftop bar.

• Vertical gardens not only enhance the aesthetic appeal but also help to regulate temperature.

• Additionally, potted plants and planter boxes can be strategically placed throughout the space, influencing the flow of traffic and creating areas of privacy.

• Opt for low-maintenance plants that thrive in outdoor conditions and require minimal watering and care.

• In addition to greenery, consider incorporating other outdoor elements such as water features or fire pits.

LIGHTING AND AMBIANCE

Lighting sets the mood and can highlight architectural features or stunning views.

As with any other part of your hotel, it also serves practical purposes that are critical to the safety of patrons and your staff.

• Functional lighting refers to the lighting that serves a specific purpose, such as illuminating pathways or providing task lighting at the bar area. LED strip lights are a popular choice for functional lighting as they are energy-efficient, long-lasting, and can be easily installed. Additionally, consider incorporating dimmable lights that allow you to adjust the brightness to create different moods throughout the day and evening.

• Decorative lighting, on the other hand, adds aesthetic appeal and creates a warm and inviting atmosphere. String lights, lanterns, and pendant lights are popular choices for decorative lighting in rooftop settings. They can be hung from pergolas, umbrellas or overhead structures. Additionally, consider incorporating lighting fixtures that highlight architectural features or provide accent lighting to specific areas, such as water features or greenery.

THE HIGH - TECH ROOFTOP

• Big screen TVs for music videos or live sport.

• Touch-screen ordering systems or mobile apps that allow customers to browse the menu, place orders, and make payments directly from their smartphones.

• Smart sensors and automated systems for lighting, temperature control, and irrigation can help save energy and reduce operational costs.

SAFETY CONSIDERATIONS FOR ROOFTOP BARS

Rooftop bars come with a range

Sol Rooftop

safety considerations that must be addressed to provide a safe environment for both patrons and staff.

• It’s essential to comply with local building codes and regulations. These codes often include requirements for railing height, fire safety, emergency exits and load-bearing capacity. Working closely with a professional architect or engineer can help ensure that your bar meets all necessary safety standards.

• Consider the placement and security of your furniture and decor. Secure any loose or movable items to prevent them from being blown away by strong winds or accidentally falling over.

• Use non-slip materials for flooring to prevent accidents, especially when wet from rain or spills.

• Proper lighting and clear signage can also help prevent trips and falls, especially after dark.

• Conduct regular safety training sessions and ensure that your

staff members are well-versed in handling emergency situations.

STOPPING NOISE LEAKAGE

Noise leakage can be a common issue for rooftop bars, especially in densely populated areas. It is important to address this concern to ensure a good experience for your guests and mitigate potential noise-related complaints.

• Consider incorporating soundabsorbing panels or tiles.

• Direct noise away from residential areas.

• Use directional speakers.

• Additionally, strategically placed barriers such as planters, green walls, or trellises can act as sound barriers, helping to contain noise.

• It's also important to be mindful of noise levels during live performances or events. Consider implementing sound limiters or setting noise curfews to ensure that noise levels remain within acceptable limits.

WIND AND RAIN

Being exposed to the elements is one of the most frequent complaints made by patrons. If people freeze in winter or swelter in summer, they won’t be quick to return.

Ideas to keep out the wind and rain:

• Incorporate windbreaks. These can be in the form of glass solid walls, or even landscaping elements such as hedges or green walls to create a sheltered space or reduce wind speed

• Retractable awnings

• Umbrellas for temporary coverage during rain showers

• Pergolas or covered seating areas that provide permanent rain protection.

• Double check that your rooftop plans incorporate proper drainage to prevent water pooling and potential damage. You could even consider incorporating rainwater harvesting systems that can collect and repurpose rainwater for irrigation or other uses within your rooftop bar.

THE LAST WORD

With so many things to consider, it pays to get professional advice.

Rooftop bars can require significant investment and simple mistakes – such as not choosing tables and chairs that allow for water run-off –can lead to expensive remediation.

Likewise, your budget needs to incorporate recurring maintenance so that fixtures and furniture are kept in peak condition for as long as possible. Your future forecasting will also need to factor in replacement costs and when these will occur.

But when all of the serious issues have been considered, don’t forget that rooftop bars are meant to be fun!

2KW

The AHA|SA Welcomes New Corporate Partners

AED AUTHORITY ( SILVER )

41 Marconi Dr, Dandenong South, VIC 3175 03 8710 8666

www.aedauthority.com.au  grant@aedauthority.com.au 

AED Authority Australia is a privately owned Australian company that wants to improve the sudden cardiac arrest survival rate in Australia by getting more businesses and individuals to invest in life-saving defibrillators.

We want to see automated external defibrillators (AEDs) in more workplaces, community spaces and homes, and help people understand how easy they are to use and how simple it is to save a life.

ART IMAGES GALLERY ( HOTEL INDUSTRY SUPPORTER )

32 The Parade Norwood, SA 5067 8363 0806

www.artimagesgallery.com.au  info@artimagesgallery.com.au 

Art Images Gallery is an established contemporary art gallery located in Norwood. The Gallery exhibits paintings, sculpture, prints, ceramics, and glass by both local and interstate artists and has ten exhibition openings throughout the year which members are welcome to attend. In addition to exhibiting art we also offer a range of complementary services including art consultation, picture framing which is done in our workshop at the rear of the Gallery, supply hanging systems and provide an art rental service including installation.

PIPER ALDERMAN ( BRONZE )

Level 16, 70 Franklin St Adelaide, SA 5000 8205 3318

www.piperalderman.com.au  jdodd@piperalderman.com.au 

Our legal expertise has been built on nearly two centuries of industry experience. Piper Alderman has been a leading advisor to Australian commercial interests for more than 170 years and we continue to advance in knowledge, skills and commitment. We listen to our clients, respond to their needs and guide them through increasingly complex regulatory and business landscapes.

We understand the importance of building enduring client relationships and are absolutely committed to advancing our clients’ interests and helping them achieve their business goals.

Piper Alderman has a proud history of being at the forefront of many emerging areas of law, from landmark rulings to new legislation. Our lawyers understand and contribute to Australia’s legal framework in ways that give our clients a special edge.

POWERMAINTENANCE ( BRONZE )

105/964 Mount Alexander Rd Essendon, VIC 3040 1300 700 500

www.powermaintenance.com.au  accounts@powermaintenance.com.au 

PowerMaintenance provide a complete set of services that enable your business to control current and future electricity and gas costs. Our energy brokers will negotiate your wholesale electricity and gas supply contracts with the energy retailers and network infrastructure suppliers, so you receive the best rates available at the time of tender. Our industrial commercial customers typically spend $25,000 and upwards per annum in electricity and gas.

Our rapidly expanding portfolio is a clear indication that we are a valuable resource to our customers. With many years of combined experience in the wholesale energy market, we have distinguished ourselves as experts in the field of electricity and gas in Australia.

SA Pub Burger Challenge

Thank you to all the hotels who entered the 2023 SA Pub Burger Challenge proudly sponsored by Thomas Foods Australia. After a blind elimination round of 40 entries, the top scoring 12 finalists are as follows:

• Aldinga Hotel

• Arkaba Hotel

• Earl of Leicester Hotel

• Griffins Hotel

• Largs Pier Hotel

• Maylands Hotel

• Park Hotel

• Port Broughton Hotel

• Port Lincoln Hotel

• Risdon Hotel

• Sussex Hotel

• Woodside Hotel

Final cook-off: Griffins Hotel, Hindmarsh Square Adelaide on Tuesday 18 July from 4pm.

We are excited that this will be as part of a live outside broadcast with corporate partners FIVEaa as part of their drive program. We encourage our members to attend, or tune in live to hear the action!

Winesmiths Partners with Billie Justice Thomson

IN SUPPORT OF WHEEN BEE FOUNDATION

This month, wine-on-tap industry leader Winesmiths has released a vibrant set of limited-edition 2-litre wine packs in collaboration with Australian artist, Billie Justice Thomson.

The partnership with Billie Justice Thomson exhibits her iconic illustrations to bring attention and excitement to wine shelves and raise funds for the important research of Australian not-for-profit charity the Wheen Bee Foundation.

Billie Justice Thomson is known for her nostalgic illustrations and paintings of iconic food and drinks. This time, her artworks are focused on Australia’s native flora and the native honeybee, printed on the iconic 2-Litre Winesmiths packs which have been a household staple since the 1980s. The Limited Edition designs appear on the Sauvignon Blanc, Semillon Sauvignon Blanc, Pinot Grigio, Shiraz, Cabernet Sauvignon and Dry Rosé.

Thomson’s inspiration was drawn from the vineyard, “It was such a great process, we looked at the native plants that grow in and around the vineyards,” said Thomson.

“Bees and native plants play an important role in the biodiversity of vineyards and ultimately in the wine itself. I’ve always been attached to natives, they’re

so uniquely Australian. They’re so rugged and often a little bit strange,” she said.

Winesmiths’ Senior Brand Manager Lisa Antoney explains, “The Winesmiths Billie Justice Thomson Edition shines a light on the sustainable environment required to make our wines, as well as the sustainability benefits our packaging delivers.”

“Just like an artist, our vineyards require as much love and attention to drive a healthy eco-system, delivering beautiful natural flavour and yield. We don’t compromise on quality in any way.”

The limited-edition designed packs are in liquor stores from August to December, with part proceeds from the Shiraz and Pinot Grigio going to the Wheen Bee Foundation for research.

Fiona Chambers, Wheen Bee Foundation CEO said, “We applaud Winesmiths’ efforts to promote environmental sustainability and ecosystem health, whether it’s through native vegetation projects, organic wine production systems, water repurposing or carbon emissions reduction.”

“As a charity we value Winesmiths’ generous support, which enables the Wheen Bee Foundation to continue important projects to support bees and bee research,” said Chambers.

Annual Wage Review 2022-23

On 2 June 2023, the Fair Work Commission Annual Wage Review Panel (Panel) handed down their decision in the 2022-23 Annual Wage Review.

Modern Award Wages

The Panel decided to increase all modern award minimum wage rates by 5.75% effective from the first full pay period commencing on or after 1 July 2023.

In the last two Annual Wage Reviews, previous Panels had taken the view that there were exceptional circumstances that existed to warrant a delay in the commencement of the increase for awards in specific industries. The 2022-23 Panel were not of the view that any exceptional circumstances existed to warrant a delay in the increase.

The effect of the 2022-23 Annual Wage Review decision is that for those employees employed pursuant to Modern awards in the hotel and retail sector such as the Hospitality Industry (General) Award 2020, Restaurant Industry Award 2020, Registered and Licensed Clubs Award 2020 and General Retail Industry Award 2020, base rates of pay will increase by 5.75%.

To put the increase into context as an example, the rate of pay for any work performed between 7:00am to 7:00pm Monday to Friday for a casual food and beverage attendant

wage level 3 classification under the Hospitality Industry (General) Award 2020 will increase from $29.40 per hr (inclusive of 25% casual loading) to $31.09 per hr.

National Minimum Wage

The National Minimum Wage (NMW) has since 1997 been aligned to the C14 wage rate in modern awards. The NMW does not set a floor for minimum wage rates in modern awards and the NMW order does not apply to employees covered by a modern award or an enterprise agreement. There is therefore only a very small proportion of the workforce (0.7% of employees) who are paid the NMW.

The Panel concluded in the 2022-23 Wage Review that the C14 wage rate does not constitute a proper minimum wage safety net for award/agreement free employees in ongoing employment. The Panel therefore decided as part of the Review to undertake two steps in relation to the NMW. The first was to end the alignment between the NMW and the C14 wage rate in modern awards and the second was to increase the rate of the NMW by 5.75%.

The effect of the Panel’s decision is that the NMW increases from $812.60 per week, calculated based on a week of 38 ordinary hours, or $21.38 per hour, to $882.80 per week or $23.23 per

hour, effective from the first full pay period on or after 1 July 2023. The change to the NMW does not affect the wage rates of those employed pursuant to a Modern Award or an Enterprise Agreement.

Considerations

The Panel as part of the Annual Wage Review process received submissions from various interested parties including state and federal governments, unions and employer associations.

The Australian Council of Trade Unions proposed a 7% increase to the NMW and modern award wages, whilst the Australian Chamber of Commerce and Industry supported an increase of up to 4% (3.5% plus the legislated 0.5% Superannuation Guarantee increase).

The panel noted that while submissions from interested parties had been taken into account in making its decision, ultimately it needs to make its own assessment of what constitutes a safety net of fair minimum wages having regard to the prescribed considerations. In reaching their decision as to the quantum of the increase the Panel placed significant weight on the impact of the current rate of inflation on the ability of modern award-reliant employees to meet their basic financial needs. The Panel also considered the recent

OWEN WEBB - AHA | SA WORKPLACE RELATIONS MANAGER

robustness of the labour market, and the fact that increases to modern award minimum wage rates will provide a disproportionate benefit to female workers and may contribute to narrowing the aggregate gender pay gap.

The Panel also considered the forthcoming increase to the Superannuation Guarantee contributions rate, the effect that an expected weakening in the labour market may have on casual employees and particular industries which have a higher proportion of modern award-reliant employees, the need to avoid entrenching high inflation expectations by taking a perceived wage indexation approach, and the recent weak performance in productivity growth.

Enterprise/Collective Agreements

Those members who have an Enterprise/Collective Agreement in place will be affected if the wages in their agreement are less than the minimum rates in the relevant modern award as at the first full pay period commencing on or after the 1 July 2023.

Individual Flexibility Arrangement (IFA)

If an Individual Flexibility Arrangement (IFA) is in place between an employee and their employer in accordance with a Modern Award or an Enterprise Agreement, members will need to review the IFA to ascertain whether any increase to the modern award wages affects the IFA. Remembering that an IFA must result in the employee being better off overall at the time the agreement is made than if the agreement had not been made.

Salary Arrangements

Members will need to review any salary arrangements which have been calculated in accordance with an applicable Award or Collective/ Enterprise Agreement to ensure the salary is sufficient in line with the relevant Award or Collective/ Enterprise Agreement provisions.

Wage Schedules

The AHA|SA has new wage schedules available reflecting the Panel’s changes to award rates of pay. The schedules are contained in the Workplace Relations Tab on the AHA|SA website. Wage schedules are available for the following Awards and Agreements:

• Hospitality Industry (General) Award 2020

• AHA|SA/LHMU Collective Agreement

• General Retail Industry Award 2020

• Restaurant Industry Award 2020

• Registered & Licensed Clubs Award 2020

A more detailed Wage Rate and Allowances Guide for the Hospitality Industry (General) Award 2020 and the General Retail industry Award 2020 has been developed and is also available on the AHA|SA website.

A summary of the Annual Wage Review 2022-2023

Decision can be viewed here  SUPERANNUATION CHANGES FROM 1 JULY 2023

The Superannuation Guarantee percentage rate will increase

by 0.5% on 1 July 2023 to 11.0%. The new rate will be applicable from 1 July 2023.

NEW FOOD SAFETY PACKAGE AVAILABLE

The AHA|SA has a new food safety package available for members. The package contains information to assist members with their food safety obligations, including requirements under the recently developed and approved Australia and New Zealand Food Standard code, Standard 3.2.2A – Food Safety Management Tools.

The Package is in an interactive PDF format and contains a range of food handling control procedures, standard operating procedures and a range of template forms that can assist with food safety record keeping requirements.

To download the package click on the food safety tab under Workplace Relations in the members only section of the AHA|SA website.

Hospitality Industry Work Health and Safety Association of SA

Food Safety Fundamentals Package

The Security Audit No Pub Should Ignore

The “Essential Eight” cyber security audit is a benchmark that every hotel should test themselves against.

It will quickly tell you where your business has digital weak points that could be hacked.

There are many cyber security testing tools online - but the Essential Eight Cybersecurity Framework is the “gold standard” for Australian businesses.

Key reasons:

1. It’s independent and it’s free. It was developed by the Australian Signals Directorate (ASD), which is the government’s top agency to defend against cyber attacks.

2. It is designed for business.

3. It gives you a numerical rating across eight areas.

4. The results provide you with a clear pathway to improve.

At Boylen, we tried a range of online tests for Essential Eight and chose a self-audit on the First Focus

website. We used it to rate our security but we used our existing IT supplier to toughen our defences.

How to Save Money on the Audit

The average business owner or manager can’t complete the Essential Eight on their own. It’s too technical.

We have IT specialists on our full-time staff, so we were able to answer questions quickly. If you don’t have IT staff, you will need to meet your provider and ask them these technical questions.

But you should sit in on the process so you understand what’s going on with your security at a high level.

Some businesses offer high-priced, all-in-one solutions. They’ll spend several days in your business, test a variety of computers on your premises and so on.

But we believe that your IT supplier should be able to verbally give you yes or no answers in a meeting, which will enable you can complete the Essential Eight assessment

in an hour or two. Where your IT advisor will make their money is in providing solutions -because you are guaranteed to find flaws that need attention.

Other Audits

The problem with some of the testing tools online is that they set the bar too low.

For example, Boylen completed the government’s Cyber Security Assessment Tool and we rated at the top level – “Champion”. But we knew we weren’t! This was confirmed when we completed the Essential Eight.

THE “EIGHT” EXPLAINED

The Essential Eight covers eight fundamental areas of cybersecurity that every business should focus on.

These strategies are designed to mitigate a range of common cyber risks and are based on extensive research and analysis of real-world cyber attacks.

As a business owner, you probably won’t understand each section. But you should have a top level grasp of the concepts.

1. Application whitelisting: This control involves only allowing approved applications to run on your systems, thereby preventing the execution of unauthorized or malicious software. By creating a whitelist of trusted applications and blocking all others, you can significantly reduce the risk of malware infections and unauthorised access.

2. Patching applications: Keeping your software up to date is crucial in preventing cyber attacks. This control involves regularly applying patches and updates to your applications, operating systems, and firmware. Patching helps address known vulnerabilities and weaknesses that can be exploited by attackers.

3. Configuring Microsoft Office macro settings: Microsoft Office macros are a common vector

for spreading malware. This control involves configuring your Microsoft Office applications to disable or restrict the execution of macros, unless they are from trusted sources. By doing so, you can minimize the risk of malware being delivered through malicious macros.

4. Restricting administrative privileges: Limiting the number of users with administrative privileges can significantly reduce the impact of a security breach. This control involves implementing the principle of least privilege, where users are only given the minimum access rights necessary to perform their job functions. By doing so, you can prevent attackers from gaining full control of your systems even if they manage to compromise a user account.

IMPLEMENTING THE FIRST FOUR CONTROLS OF THE ESSENTIAL EIGHT FRAMEWORK

Now that we have a good understanding of the first four controls of the Essential Eight Cybersecurity Framework, let's delve into how you can effectively implement them in your organization:

1. Application whitelisting: Start by conducting an inventory of all the applications running on your systems. Identify the ones that are essential for your business operations and create a whitelist of approved applications.

Implement a robust application control mechanism that prevents the execution of any unauthorized software. Regularly review and update your whitelist as needed.

2. Patching applications: Establish a patch management process that ensures timely updates for all your applications, operating systems, and firmware. This process should include regular vulnerability assessments to identify and prioritize patches based on the level of risk they pose. Automate patch deployment wherever possible to streamline the process and minimize the window of exposure to vulnerabilities.

3. Configuring Microsoft Office macro settings: Configure your Microsoft Office applications to disable macros by default. Only enable macros for trusted documents or specific business processes that require their use. Educate your employees about the risks associated with macros and provide clear guidelines on how to handle macros from external sources. Regularly remind your employees to exercise caution when opening attachments or enabling macros.

4. Restricting administrative privileges: Conduct a thorough review of the administrative privileges assigned to user accounts in your organization. Identify accounts with unnecessary administrative rights and revoke them.

“The Essential Eight covers eight fundamental areas of cybersecurity that every business should focus on.”

Implement a privileged access management solution that enforces the principle of least privilege. Regularly monitor and audit administrative activities to detect any unauthorized access attempts.

By implementing these four controls, you can significantly enhance your organisation's cybersecurity posture and reduce the risk of cyber attacks. However, it is important to remember that cybersecurity is an ongoing process and requires continuous monitoring and improvement.

IMPLEMENTING THE REMAINING FOUR CONTROLS OF THE ESSENTIAL EIGHT FRAMEWORK

5. Patching operating systems: Just like patching applications, keeping your operating systems up to date is crucial in preventing cyber attacks. Establish a patch management process for your operating systems similar to the one for applications. Regularly apply security patches and updates to address known vulnerabilities.

6. Multi-factor authentication (MFA): Implementing MFA adds an extra layer of security to your authentication process. It requires users to provide multiple forms of identification, such as a password and a unique code sent to their mobile device, to access systems or applications. By implementing MFA, you can significantly reduce the risk of unauthorized access, even if passwords are compromised.

7. Daily backups: Regularly backing up your critical data is essential to ensure business continuity in the event of a cyber attack or data breach. Implement a comprehensive backup strategy that includes regular backups of all important data, regular testing of backups to ensure data

integrity, and offsite storage to protect against physical damage or loss.

8. User application hardening: This control involves implementing additional security measures for web browsers, PDF viewers, and other common applications. Configure these applications to restrict potentially malicious activities, such as automatically executing scripts or downloading files without user consent. Regularly update these applications to ensure they have the latest security enhancements.

THE ROLE OF EMPLOYEE TRAINING IN CYBERSECURITY

While implementing the Essential Eight controls is critical, it is equally important to educate and train your employees on cybersecurity best practices. Employees are often the weakest link in an organization's cybersecurity defenses, as they can inadvertently click on malicious links, fall for phishing scams, or

mishandle sensitive information. By providing regular training and awareness programs, you can empower your employees to become the first line of defense against cyber threats. Start by creating a comprehensive cybersecurity policy that outlines the expected behaviour and responsibilities of your employees. In a hotel setting, this is for finance and other back office staff, people handling social media, users of your business email accounts etc. This policy should cover topics such as password management, acceptable use of company resources, safe browsing habits, and incident reporting procedures. Conduct regular training sessions to educate your employees about the latest cyber threats, phishing techniques, and social engineering tactics. Reinforce the importance of following security protocols and provide practical examples of real-world scenarios to help employees understand the risks and consequences of their actions.

FINAL FAREWELL TO IAN HORNE

BY IAN RAVENSCROFT

The recent farewell for Ian Horne at Adelaide Oval was a fitting finale to a man who lived the dream for us all as our leader.

At the function he was awarded Life Membership of the AHA|SA, the first ever for a non-hotel owner, and received a standing ovation in recognition of this inaugural achievement. The event, MC’d by Chris Dittmar, had speech contributions from our current president David Basheer, David Curry, and Peter Hurley AO, who was president for 24 years, of which 17 years were working together with Ian.

The Premier of South Australia, Peter Malinauskas, also spoke glowingly of the professionalism of Ian whenever dialogue occurred with him on hospitality, hotel or tourism matters. He said he respected Ian’s opinion and that he was very tenacious. The Premier also light-heartedly referred to the fact that Ian Horne had actually “made the bigtime” by having a West End stubby created with his name and face on it, as a token of importance he has attained in the community.

I have always believed that one of the hallmarks of being a member of the AHA|SA is that every hotel member is recognised equally, whether you are a sole operator or own multiple hotels.

This always ensured the strength in membership numbers and a proudness by all to be involved. The respect the Premier spoke of

will be maintained because the AHA|SA leadership group, council members, executive committee and staff are professionals and have significant tenure in their roles.

The farewell to Ian as a leader has highlighted the integrity of the man’s approach to all things normal or controversial that have occurred over the years.

The final regional council meeting Ian Horne attended prior to retiring was the Yorke Peninsula regional at the Royal Exchange Hotel at Kadina. An excellent number of members were present for the occasion, along with many corporate partners, including John Langford (hotel broker), Steve Markham (business manager and a regular overseer of such events), Grant Clarke (McGees), Scott Elix (CUB), Scott Randell (Coopers) and Andrew Tully (Lion Nathan) to name a few long-term corporates.

All were reflecting on past functions and gatherings. Unfortunately the current Councillor for the YP region - Trevor Evans - was an absentee, but David Papps and yours truly (Ravo’s Bush Telegraph) were present, being the nearest past councillors for the YP area. For interest sake, going back from that point, past councillors were John Warren, then Stan Papps (father of David), and Michael Kennedy from Warooka, all in the modern era.

I asked Ian what was his most significant memory and he said it was probably back in 1992 with

the gaming machine legislation being passed through parliament. However he also believed that so many staff were long term employees with the AHA|SA, which assisted provided stability to the organisation and supported him in his role.

Anna Moeller, who until now has been the Deputy General Manager, has been promoted to replace Ian as the new CEO. We all congratulate Anna on her appointment and wish her all the very best for the future. The RBT says good luck to your sporting team in pursuit of grand final wins in the coming months and may the Ashes be won in the Old Dart once again!

David and Ian Horne with Ravo.

GAMING CARE

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.

 Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.

 Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.

 Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.

 Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

Sneak Peek of What’s Brewing at Coopers

Coopers Brewery has shared a sneak peek of its upcoming new beer release.

Coopers Australian Lager will soon be rolling off the line at Australia’s largest independent family-owned brewery and into the hands of beer lovers across the country.

The Australian Lager release will be supported by a major national marketing campaign kicking off in August as the refreshing beer in turquoise-coloured cans starts hitting the shelves and bar taps.

This signifies a major push by Coopers into the highly popular lager category, which represents more than 80 per cent of total domestic beer sales in Australia.

At the same time, almost half of Australian beer drinkers now consume both ales and lagers, a market trend which Coopers is meeting head on with its new Australian Lager release.

“This is shaping up to be one of our most exciting new beer releases,” Coopers Brewery General Manager Michael Shearer said.

“This will be our first lager featuring the iconic Coopers roundel and we’re getting behind its release in a big way.

“Australians love their lagers, and we wanted to create a modern Australian lager that is more flavoursome and contemporary compared with the traditional lagers in the market. We feel we’ve delivered on that with

Coopers Australian Lager, and we’re confident drinkers will agree when they get their first taste.

“It’s been a few years in the making and we’ve come up with a greattasting Australian lager which we’ve packaged in an eye-catching turquoise design that befits its refreshing and easy drinking appeal.”

While most people know Coopers for its award-winning ales and stouts, the Brewery also has a long history in lager dating from the late 1960s. Its existing lager range includes the low-carb Coopers Dry and Coopers Dry 3.5 as well as the low-alcohol Coopers Premium Light.

“We’ve decided to double down with the release of Australian Lager and bring a new premium, great-tasting beer to the market to meet drinker demand,” Michael said.

“Coopers Australian Lager will be our flagship lager offering, rightfully taking its place among our permanent portfolio and featuring our iconic Coopers roundel.

“With 80% of beer volume sold in Australia being lager, we see this as a significant growth opportunity for Coopers and we’re not holding back in its promotion.

“There are some very exciting elements to the national marketing and promotional campaign that will come to light very soon.

“We can’t wait to share this new Australian lager with beer drinkers around the country.”

Coopers Australian Lager will have an ABV of 4.2% and will be available in 375mL cans and 50L kegs from August 2023.

ACCOUNTANCY SERVICES

Bentleys SA 8372 7900

Perks Accountants & Wealth Advisers

08 8273 9300

Winnall & Co. 8379 3159

ARCHITECTS & INTERIOR DESIGNERS

Mister Lincoln 0402 777 326

Studio Nine Architects 8132 3999

ART & FRAMING

Art Images Gallery 8363 0806

ATMS

Banktech 0408 462 321

Cashzone 1300 305 600

Next Payments 1300 659 918

AUDIO VISUAL

Big Screen Video 1300 244 727

Novatech Creative Event Technology

8352 0300

BACKGROUND MUSIC

Foxtel Music 1300 148 729

Moov Music 1300 139 913

Zoo Business Media 07 5587 7222

BANKING & FINANCE

Bank SA 0403 603 018

Perks Accountants & Wealth Advisers

08 8273 9300

BEVERAGE GASES

BOC Limited 0424 647 568

Supagas 8252 7472

BEVERAGES

Accolade Wines 8392 2238

Australian Liquor Marketers 8405 7744

Big Shed Brewing Concern 8240 5037

Campari Group 02 9478 2727

Carlton & United Breweries 13 BEER (13 2337)

Coca-Cola Europacific Partners 8416 9547

Coopers Brewery 8440 1800

CUB Premium Beverages 8416 7819

Diageo Australia 0401 120 872

Empire Liquor 8371 0088

Lion 8354 8888

Liquor Marketing Group 8416 7575

Mighty Craft 0434 269 997

Oatley Fine Wine Merchants 1800 628 539

Options Craft Liquor Merchants 8346 9111

Pernod Ricard Australia 8208 2400

Samuel Smith & Son 8112 4200

Treasury Wine Estates 8301 5400

BOOKKEEPING

Perks Accountants & Wealth Advisers

08 8273 9300

Winnall & Co. 8379 3159

CASH HANDLING / TERMINALS

Banktech 0408 462 321

BK Electronics 0431 509 409

Cardtronics 03 9574 4878

Coms Systems 0408 462 321

GBay/Aruze Gaming 0424 700 888 Next Payments 1300 659 918

CLEANING & HYGIENE SUPPLIES

283 066

HOTEL BROKERS

Langfords Hotel Brokers 0410 605 224

McGees Property Hotel Brokers 8414 7800

HOTEL MANAGEMENT

H&L Australia Pty Ltd 1800 778 340

HOTEL MARKETING

Digital Marketing AOK 1300 658 543

INFORMATION SYSTEMS/SITE PREP

Max Systems 8275 9700

INSURANCE

Aon Risk Solutions 8301 1111

KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660

Bunzl 08 8245 6222

Mister Lincoln 0402 777 326

Stoddart Food Service Equipment 0468 923 320

LEGAL SERVICES

Eckermann Lawyers 8235 3990

Piper Alderman Lawyers 8205 3318

Ryan & Co Solicitors 0421 595 815

Wallmans Lawyers 8235 3000

MEDIA

FIVEaa 8419 1395

Foxtel 1300 138 898

Solstice Media 8224 1600

MIGRATION

Migration Solutions 8210 9800

ONHOLD/MESSAGING

1800 ON HOLD 8125 9370

PAYROLL & HR RESOURCES

Perks Accountants & Wealth Advisers

08 8273 9300

Tanda 1300 859 117

Winnall & Co. 8379 3159

POS SYSTEMS

Bepoz 1300 023 769

Bluize 1300 557 587

H&L Australia Pty Ltd 1800 778 340

PROPERTY VALUATIONS

Knight Frank Valuations & Advisory 8233 5222

RETAIL LIQUOR MARKETING

Liquor Marketing Group 8416 7575

SIGNAGE & PROMOTIONAL ITEMS

The Banner Crew 8240 0242

SPORTS & ENTERTAINMENT MEDIA

Foxtel 1300 790 182

STAFF TRAINING & RECRUITMENT

Adelaide Institute of Hospitality 8338 1492

The Kingsmen 0410 416 655

Maxima 8340 7766

Perks Accountants & Wealth Advisers

08 8273 9300

St John 1300 360 455

SUPERANNUATION

HostPlus 0418 327 607

WEBSITES

Boylen 8233 9433

AED Authority

Ainsworth Game Technology

Australian Liquor Marketers

BankSA

Big Screen Video

Bluize

1800 ON HOLD

A Cleaner World (ACW)

Adelaide Institute of Hospitality

Banktech

Bentleys Accountants

Big Shed Brewing Concern

BK Electronics

BOC Limited

Bunnings Group

Bunzl

Cashzone

Boylen

Campari Group

Digital Marketing AOK

Empire Liquor Foxtel

IGT

For full product range and details of your nearest branch PFD063 Hotel SA Advert (1/4 Page).indd 1 18/05/09 11:47 AM

Konami Australia Pty Ltd

Light & Wonder

Liquor Marketing Group

Novatech Creative Event Technology

Oatley Fine Wine Merchants

Options Craft Liquor Merchants

Ryan & Co. Solicitors

Samuel Smith & Son

Stoddart Food Equipment

Tanda

Class A Energy Solutions

Compnow

COMS Systems

Concept Collections

Eckermann Lawyers

GBay/Aruze Gaming

Independant Gaming Analysis

Knight Frank Valuations & Advisory SA

Langfords Hotel Brokers

McGees Property Hotel Brokers

Mighty Craft Migration Solutions

Mister Lincoln

Next Payments

Perks Accountants & Wealth

Advisers

Piper Alderman Lawyers

PowerMaintenance

SCS Group

BRONZE HOTEL INDUSTRY SUPPORTER pfdfoods.com.au

Solstice Media

Statewide Gaming

St John

Studio Nine Architects

Supagas

The Banner Crew

The Kingsmen

Trans Tasman Energy Group

Vix Vision

Wallmans Lawyers

Winnall & Co

Maxima

NEW AHA|SA MEMBERS

OFFICE HOLDERS

CONTACT

OFFICE

Level 4, 60 Hindmarsh Square, Adelaide SA 5000

POSTAL

PO Box 3092, Rundle Mall SA 5000

P (08) 8232 4525

P 1800 814 525 Toll Free

F (08) 8232 4979

E information@ahasa.asn.au

W www.ahasa.asn.au

EXECUTIVE COUNCIL

DAVID BASHEER President

MATTHEW BINNS Vice President

LUKE DONALDSON Deputy Vice President

COUNCIL

BRAD BARREAU ANDREW BULLOCK

SIMONE DOUGLAS

TREVOR EVANS

JASON FAHEY

TRENT FAHEY

SAM M c INNES Secretary Treasurer

MATTHEW BRIEN Executive Council

ANNA HURLEY Executive Council

COREY FARMER

ELISE FASSINA

JAMES FRANZON

TONY FRANZON

JOHN GIANNITTO

TOM HANNAH

ANDREW KEMP Executive Council

MATT ROGERS Executive Council

ADMINISTRATION

ANNA MOELLER

CEO

ALISA WENZEL Financial Controller

OWEN WEBB Workplace Relations

GARY COPPOLA

Legal and Advocacy

LUCY RANDALL Events & Partnerships

DIDIER VOLLERIN Liquor & Gaming

LIZ TURLEY Training Coordinator

PETER JOHNSON

JASON KELLY

GUY MATTHEWS

KAREN MILESI

ANDREW PLUSH

DARREN STEELE

SCOTT VAUGHAN Membership & Business Services

KATHERINE TAYLOR Communications and TAA (SA)

Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

PUBLISHER

3/288 Glen Osmond Road, Fullarton SA 5063

P (08) 8233 9433 W www.boylen.com.au

We

TIM BOYLEN Managing Director tboylen@boylen.com.au

JAMIE RICHARDSON Advertising sales@boylen.com.au

+ +

MADELAINE RASCHELLA ELLIOTT Studio Manager/Graphic Designer