Hotel SA May 2021

T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) M AY 2 0 2 1

RICK LOVELL’S 29-YEAR LEGACY

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Years Serving the SA Hotel Industry W W W.A H A S A.A S N.AU

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Our industry faces an unprecedented challenge in COVID-19. We’ve developed a central Resource Hub to help our communities navigate the sea of information and find the critical resources that can help them to weather this storm. The Hub is for everyone – it’s free and you don’t need to sign up for anything to access it. perks.com.au/covid19 (08) 8273 9300 2 | Hotel SA | W W W . A H A S A . A S N . A U

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MAY 2021

C O N T E N T S

10 Peak Honour for Matthews

SA hotelier Guy Matthews, and his late brother Tony Matthews, have been recognised with Life Membership.

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Rick Lovell’s 29-Year Legacy The name Rick Lovell is synonymous with the Australian Hotels Association South Australia (AHA|SA). Rick, a qualified chartered accountant, has served as Secretary/Treasurer for the AHA|SA since 1992.

I N

T H I S

Mental Health Podcast

The AHA|SA and Employers Mutual Limited have developed a series of six podcasts.

I S S U E

04 From the President 08 From the General Manager

18 Taking Advantage of the Lower

Energy Prices

29 Tasmanian Wine House Welcomes

Sparkling New Addition

19 Government Support

30 Skills and Training Support for the

Hospitality Sector

10 Peak Honour for Guy and

Tony Matthews

19 Compete and Succeed Online

12 Maximising Your Tax Advantage

20 2021 AHA|SA AGM

13 AHA|SA Staff Spotlight

22 Scott’s Spot

14 Rick Lovell’s 29-Year Legacy

25 Coopers Releases Australian IPA

17 ‘The G’ Awarded Government Funding

26 Podcasts to Help Hospitality Workers

with Mental Health

18 Hotel Manager Q&A

28 Regional Meetings

32 Members Welcome Winter Vouchers 34 AHA|SA Corporate Partner Directory 35 AHA|SA Corporate Partners 2020-2021 36 AHA|SA Office Holders and Publisher Details 37 Gaming Care

Overpaying on energy stops TODAY! Our FREE Bill Health Check service can save money for your business. Contact us today on 1300 964 589 to find out how or scan the QR code to get in touch with us.

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W W W . A H A S A . A S N . A U | Hotel SA | 3

Years Serving the SA Hotel Industry

From the President DAVID BASHEER – AHA|SA PRESIDENT

Need for Certainty LICENSING WARS

SHUTDOWN UNCERTAINTY

Last year the AHA|SA spent almost $40,000 on legal costs, close to 10 times the previous year.

We have seen it all before. The WA Government shut down a city of two million people over two COVID-19 cases. Even worse, when the economy reopened, the pubs could only have 20 people in their venues.

With the new Licensing Act in its first full year in 2020, the AHA|SA Council made the bold decision to protect members businesses and hotel valuations by engaging in potential test cases, principally involving packaged liquor.

This is an issue that effects a huge cross section of our membership, both large and small, metro and regional.

Our office possesses an impressive arsenal of legal knowledge but due to the nature of the cases, external advice was necessary. First we had to blunt Aldi’s ambitions to circumvent the law to sell their own home brands, and now to deal with the extensive ambitions of the chains.

The new licensing Act absorbed a significant amount of time and resources as we sought to ensure its interpretation did not threaten the long term viability of our industry. With so many test cases, there is a strong belief that judgements made today will have long term impacts on the future direction of licensing in South Australia.

Along with preparation for a proposed Government review into the expansion of small bars into the suburbs and the late-night code, licensing looms as a key issue for the AHA|SA in the second half of this year.

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Hospitality continues to carry a disproportionate burden every time there is a COVID-19 scare. Every mainland State has learnt this the hard way. It is why the AHA|SA late last year commissioned a study by the University of Adelaide’s SA Centre of Economic studies into the financial consequences of the snap November lockdown. This report was sent to all politicians and key COVID-19 decision makers.

The independent study reported a $100m statewide loss in revenue, a 79% fall in employment during the period and a $7 to $10 million wastage of perishables.

Those findings were widely reported in the media, both locally and nationally. This study provides the AHA|SA with independent economic data as a reference point, citing a respected voice and fact-based evidence of the disaster reaped by these snap lockdowns.

Any fair-minded person would have to concede that if a business is so heavily affected by forced public health declarations that occur with no warning, then affected venues must be compensated.

Governments will say it is too costly. Perhaps if they had to partner in the financial burden, these snap lockdowns may not be so widespread.

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| Hotel SA | 5

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MENTAL HEALTH HELP The AHA|SA secured a substantial grant from sponsor EML for resources and initiatives to support SA hotels and their employees to assist with their recovery from COVID-19 mental health and wellbeing challenges.

This includes six podcasts covering topics of resilience, wellbeing, stress management, dealing with customers, emotional intelligence and coping with change. (See page 26 ) The programme also involves: • Workshops of two hours duration delivered via a combination of face-to-face and online forums.

• A separate service targeting those employed in management roles looking at the psychology of leadership and the building of high performing teams.

• This fully funded programme will be further supported by networking events and a mental health and wellbeing app.

This is an important initiative by the AHA|SA to recognise that the effects

of COVID-19 have not merely been financial, and that the mental health fallout on our people and their families has been significant.

VOUCHER NEWS WELCOME We welcome the recently announced Stage 4 accommodation voucher system, providing $100 discounts at CBD venues and $50 for the metropolitan areas and regions (see page 32 ).

The Premier should be commended in continuing his commitment to this sector, particularly with the winter months approaching.

The previous voucher phases have seen occupancy levels return closer to pre-COVID-19 numbers. Many of our accommodation hotels, particularly in the CBD are facing a long haul to recovery, and these voucher schemes are a recognition

by Government that that sector of our industry has carried the heaviest burden.

It recognises Rick Lovell’s retirement from Council and as Secretary/ Treasurer after 30 years. Rick has provided the AHA|SA with stability, financial certainty and an incredible depth of professional knowledge in a remarkable contribution to our Association.

This edition also highlights two new life memberships awarded at the AGM for Guy Matthews and posthumously for Tony Matthews.

The AHA|SA does not give out life membership loosely. In 150 years, we have awarded life membership to only 30 people. Both Guy and Tony are highly regarded in the industry and have made a substantial contribution to our sector. Their stories can be read on page 10 .

To Tony’s family, and Guy and his family, congratulations on such a well-deserved recognition.

WORTHY RECOGNITION This edition carries feature stories on some iconic names in SA hotels.

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David Basheer, AHA|SA President Back to Contents

BARRAMUNDI Our selection of premium saltwater barramundi is sourced from Humpty Doo Barramundi in the wild tropical north of Australia.

With a mild flavour and medium oil content the flesh is translucent pink in colour, which becomes white and flaky when cooked.

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For more details, contact Justin Carey State Sales Manager 0401 052 767 jcarey@pfdfoods.com.au

www.pfdseafood.com.au

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www.facebook.com/pfdseafood

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| Hotel SA | 7

Years Serving the SA Hotel Industry

From the General Manager IAN HORNE – AHA|SA GENERAL MANAGER

COVID-19 Relief Welcome South Australia enjoys the most ‘relaxed’ COVID-19 trading conditions of any Australian jurisdiction.

The 75% or 3 in 4 square metres introduced before Easter has been for many venues, a ‘game changer’ and the industry is grateful for the improved trading conditions.

We welcome the transition committees continued consideration of the industry needs and their on-going consideration of the need to further remove restrictions and limitations.

Those obviously include a return to 100% capacity, particularly as we approach winter, and the lifting of remaining restrictions on buffets and smorgasbords, as well as the remaining capacity limits for nightclubs and live music venues.

We will continue to work with SAPOL and the transition committee, and naturally will continue to advocate on members behalf.

“We welcome the transition committees continued consideration of the industry needs...”

LIFE MEMBERSHIP AWARDED AT AHA|SA AGM LUNCHEON Guy Matthews has been awarded honorary Life Membership of the Australian Hotels Association SA Branch after recommendation and consideration of the AHA|SA Council.

Guy Matthews’ contribution to the Industry and the AHA|SA is reflected in his service to the hotel industry and the South East of the state most particularly as that regions elected councillor on the AHA|SA Council for a total of 32 years.

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Firstly from 1979 to 1995 and then a second period from 2005 to 2021.

Guy joined the family business in the mid-fifties and started a range of innovations that today seem quite sensible and normal. Guy’s headline act included hosting such mega acts at the Largs Pier such as Cold Chisel and AC/DC and overseeing the Buckingham Arms where the family introduced South Australia’s first Smorgasbord. What started as a 10 schilling per serve yourself, remained enormously popular with some 1500 covers a week at its peak.

But importantly this award acknowledges Guy’s service to the Association and in particular the representation of the South East sub-branch over a number of decades and in doing so for Guys continuing advocacy for rural hoteliers and his commitment to training, and industry standards, particularly his families contribution in time, energy and resources over decades to the TAFE and Regency Back to Contents

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Park training networks and regional training.

The second award was given posthumously to Tony Matthews.

Tony died on 30 March 2019 at age 83. Being part of the Matthews Family group Tony worked in the business for 75 years and while choosing not to serve on the AHA|SA Council, his contribution to the industry was significant through the establishment of liquor marketing groups to empower the prominently SME hotels against the encroaching market power of supermarkets.

Tony was an integral driver in the formation of one of these first groups known as Bargains, which with Red, White, and Amber merged to form SipnSave. SipnSave remains to this day the single largest collective of Independent Liquor marketers in the state which is reflected in the disproportionate market share of Independent Liquor Retailers in SA compared to the National average.

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Guy Matthews

Tony Matthews

Tony continued to share his expertise through service on the Marketing Committee of SipnSave for many years.

I’m unsure we ever collected the said fine because the concept of counter meals became entrenched among all operators from then on.

Tony is credited with starting the first drive-in bottle shop at the Larges Pier Hotel in 1955. Further innovations followed with the creation of counter meals in SA in the early 1960s for which he incurred the roth of the industry and was fined ten pound for his trouble by the then AHA|SA Council and General Secretary.

Tony and Guy were inducted into the Johnny Walker Hall of Fame at the National AHA Awards in 2011 recognising the collective contribution of both Tony and Guy and the Matthews family to that date.

Ian Horne, AHA|SA General Manager

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| Hotel SA | 9

Peak Honour for Guy and Tony Matthews

Guy Matthews

Tony Matthews

South Australian hotelier Guy Matthews, and his late brother Tony, from the Matthews Hotel Group have been recognised with Life Membership, which is the AHA|SA’s highest honour.

The Matthews family has had a multi-generational impact on the State’s hotel Industry.

Seymour and Doris Matthews established the beginnings of the family enterprise during World War Two when they moved to Whyalla to take over the lease of the Bayview Hotel, owned at the time by the South Australian Brewing Company.

Seymour and Doris produced two sons, Tony and Guy who subsequently added Brett, Lisa, Shaun, Scott, Ward and William to the expanding family register. All three adult generations are involved in the family enterprise with some expanding out in their own right.

Tony and Guy’s official involvement in the hotel industry commenced in the mid-1950s. It was at this stage Tony joined the business after serving his time in the Royal Navy National Service. Guy followed in 1956.

Seymour was taking on some big ventures at this time, including the iconic Largs Pier Hotel where with the SA brewery, they built a Beer Garden Lounge seating 250 undercover and 200 outdoor, and by accident during the course of renovations happened to invent the first drive through liquor store, reputed to be the world’s first.

In their time they saw the Largs Pier become known as 10 | Hotel SA | W W W . A H A S A . A S N . A U

the Rock Capital of Australia being the original home of Jimmy Barnes, Cold Chisel and AC/DC. Some of their innovations included their battle to introduce counter meals into front bars in the early 1960s. Tony was called to task over this by the AHA and was fined 10 pounds for his trouble. Not being swayed by this, Tony then instructed staff to set up the meal table just inside the dining room door for bar customers to collect their own meals to take back to the bar. As such they sidestepped the technicality of ‘serving’ the meal in the bar! Seymour, Tony and Guy implemented the first smorgasbord in South Australia at the near city Buckingham Arms Hotel.

Tony was a significant contributor to the wellbeing of the industry through his long service to the Board of Sip and Save, SA’s industry liquor marketing group and Guy has served for many years on the AHA|SA State Council representing the South East.

Seymour passed away in 1991 and Doris in March 2009 at the age of 97. Doris was inducted into the AHA|SA Women in Hotels Hall of Fame. Tony passed away in 2019. If you would like to read a more detailed account about Guy’s and Tony’s history in the hotel industry, these previous Hotel SA stories are available: https://www.ahasa.com.au/__files/f/6093/hotel  https://www.ahasa.com.au/__files/f/44490/HSA_ June-July_2019.pdf  Back to Contents

Growth through digital and traditional marketing. boylen.com.au

08 8233 9433

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| Hotel SA | 11

Maximising Your Tax Advantage The past twelve months has undoubtedly been a challenging period for many in the hospitality industry . However, South Australia’s relative success in managing COVID-19 , coupled with the range of government support measures that have been made available, has meant that a number of hospitality operators have found themselves in a much stronger financial position than originally anticipated.

With the end of financial year fast approaching, tax planning should now be high on your list of priorities, as there are key considerations for the current 2020-21 tax year that could have a significant impact on your financial plans and investments for the year ahead.

Importantly, for those businesses that have found themselves in a better-than-expected position, and even for those that haven’t fared as well, there are some simple steps you can take to optimise your tax position and put yourself in good position for when June 30 rolls around.

TIMING IS EVERYTHING Tax planning is particularly important this year as those operators who have accessed measures such as JobKeeper  and the $10,000 State Government small business grants  will need to be aware that any money received through such programs will be assessed as part of your taxable income. This could actually drive your tax bill up, particularly if your business has staged a strong COVID-19 recovery.

For those venue operators who have found themselves in a strong cashflow position heading toward June 30, there are several steps you can take to optimise your tax position and maximise the amount of money that remains in your pocket.

For those with cash at hand, there are opportunities to invest now or bring forward expenses that you would otherwise incur in the 2021-22 financial year to put yourself in a more advantageous tax position.

INSTANT ASSET WRITE-OFF With the expansion of the Instant asset write-off scheme  announced as part of last year’s Federal Budget, there is greater flexibility for businesses who

Pat Hodby

are considering purchasing and installing new business assets.

For publicans, this could include gaming machine upgrades following the acceptance of Bank Note Acceptors and Ticket In Ticket Out that came into effect on 30 July 2020 or equipment upgrades to items such as fridges and furniture.

Even if you haven’t fared as well over the past 12 months, investing in upgrades is a way to fast-track your recovery and financing those upgrades is a way to minimise the cashflow impact while also maximising the tax benefits.

If you are considering taking advantage of the instant asset write-off, it’s important to note that any equipment needs to be installed and ready to use

by June 30 to take advantage of the tax benefit this financial year. Be sure to get in touch with our finance team to discuss a suitable arrangement for your business.

BRINGING FORWARD EXPENSES INTO THE CURRENT FINANCIAL YEAR Another consideration for publicans would be to bring forward any spending or invoicing into the current financial year for work or expenses that are planned for the year ahead. This could include planned renovations, rent or insurance costs, as this expenditure can be offset against your taxable income to put your business in a more advantageous position heading into next financial year.

Bringing forward planned staff expenditure is also another good way to maximise your tax position.

Consider paying your superannuation liability or paying out any planned staff bonuses prior to June 30 to ensure these expenses are on the books before the end of financial year.

As we’ve previously discussed, many of the opportunities to pivot due to economic conditions is largely dependent on keeping strong proactive management of your business  and regular bookkeeping practices . If you are questioning what improvements can be made in any of these areas, don’t hesitate to contact us  for a chat.

Pat Hodby  and Tom Paine  are Directors at Perks , South Australia’s leading privately-owned accounting and private wealth firm. They are the driving force behind the Perks Hospitality specialisation team and have both provided key advisory and operational support to a number of owner-operators in the sector, ranging from the structuring of their business, to back-of-house bookkeeping, to the streamlining and digitization of their support systems. Pat is also an active industry advocate for publicans and the hospitality industry and owns a successful pub in the Adelaide Hills.

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Tom Paine

Gaming Care Staff Spotlight NATARSHA STEVENSON MANAGER – GAMING RESEARCH AND POLICY WHEN DID YOU JOIN GAMING CARE? April 2021 WHAT ARE YOUR KEY RESPONSIBILITIES AT GAMING CARE? I will be undertaking research and policy activities in support of the important work of Gaming Care, looking at code and regulatory reviews, as well as liaising with Consumer and Business Services, the Office of Problem Gambling and the Attorney General’s Department. I will also be undertaking an industry research role for the AHA|SA. WHAT IS YOUR PREVIOUS WORK EXPERIENCE? As a qualified lawyer I have worked across a number of industries, in both the private and public sectors, cutting my teeth in the world of corporate recovery and insolvency. Whilst in government I was employed in roles that had a strong focus on strategic policy and reform, and before joining Gaming Care and the AHA|SA I undertook a policy and government engagement role with another peak South Australian industry association.

WHAT’S SOMETHING READERS PROBABLY DON’T KNOW ABOUT YOU? First impressions wouldn’t give it away, but I’m actually a bit of a daredevil – I’ve jumped out of a tiny plane at 14,000 feet and would love to one day cage dive with Great Whites!

WHERE IS YOUR FAVOURITE HOLIDAY DESTINATION? Growing up I was very lucky to see a lot of Australia on family holidays, and so as an adult I have enjoyed heading off overseas whenever time and finances have allowed.

I wouldn’t necessarily say I have a favourite holiday destination, but instead lots of favourite travel experiences – ordering like a local at Katz’s Deli in New York, riding in a water taxi on Venice’s Grand Canal, hanging out the side of a packed cable car in San Francisco and eating delicious prawn satays from the Lau Pa Sat hawkers in Singapore certainly top that list!

IF YOU COULD ASK ANY THREE PEOPLE IN WORLD AROUND FOR DINNER WHO WOULD YOU ASK AND WHY?

Stephen Fry – he’s witty, charming, intelligent and a fantastic storyteller.

Tina Fey – I love everything about her, especially her eye-popping sarcasm and political satire where no one is safe.

Emma Thompson – I have always been in awe of her passion, eloquence and sense of social justice.

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| Hotel SA | 13

Rick Lovell’s 29-Year Legacy The name Rick Lovell is synonymous with the Australian Hotels Association (SA). Rick, a qualified chartered accountant, has served as Secretary/Treasurer for the AHA|SA since 1992.

In early May, he marked the end of an era when he presented his final report at the Association’s annual general meeting.

Rick is a Life Member of the AHA|SA, and his involvement in the hospitality industry dates back to his childhood.

His father, Brian, also a chartered accountant, had an interest in the Hawker, Maitland and Criterion Hotel on King William Street. Rick recalls travelling to the country as a young boy to visit the hotels.

considered I might be the appropriate person.”

He went on to win the election, kickstarting a 29-year legacy he is only now stepping down from.

In 1993, Rick purchased the Marryatville Hotel and sold the Gepps Cross.

“We did quite a lot of renovation work at the Marryatville,” he said.

“We got rid of what used to be a dedicated front bar and opened that up. We put in a children’s playground with a dining option outside and extended the bottle shop and put a nice walk-in area in there.”

Gaming was introduced in South Australia in 1994, bringing with it a number of tests for the AHA|SA.

By fifteen, he was working at the Criterion and living there when the manager was on holiday. Rick studied Accountancy at the Institute of Technology, and opened his own practice in 1978. Fittingly, the practice boasted a large hospitality client base.

Rick reflects on the “challenges” local politician Nick Xenophon presented for the hospitality industry when he decided to run in the 1997 state election under an Independent No Pokies ticket. Xenophon advocated for the reduction and elimination of gaming machines.

In 1983, Rick and Brian purchased the Hotel Enfield.

The two focussed on catering, establishing a mobile catering division for weddings and functions. Rick sold his interest in the hotel in 1991 and bought the lease of the Gepps Cross Hotel. The following year, he was elected Secretary/Treasurer of the AHA|SA.

“The AHA|SA did a lot to ensure our members maintained a practical and financially feasible gaming industry,” said Rick.

“I think the AHA|SA is probably the most effective lobbying industry body in the state.

“I was on the council of the AHA|SA, and Jack Hoban, the current Secretary/Treasurer at the time, was retiring,” said Rick.

“We’ve had and continue to have very good people involved in the executive and the council and very good general managers, management, and staff… it’s just a no-brainer being a member of the Association.

“I guess because of my chartered accounting background and hospitality experience it was

“The AHA|SA is set up to deal with the continual myriad of licensing issues that are dealt with, to maintain the

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“As President, I have found it a continued comfort to put my head on the pillow knowing Rick is in charge of our finances.”- DAVID BASHEER best situation that we can for members. That goes for gaming and right across the board - accommodation, tourism, liquor issues, gaming issues.”

Rick said over the years the hospitality industry has seen the introduction of red tape and restrictions, with more technical knowledge now required.

“Gaming brought with it a whole new set of regulations and restrictions and codes and things that you had to be concerned with as well as of course staff had to be concerned with,” he said.

In 2019, Rick sold the Marryatville and was no longer eligible for the Secretary/Treasurer position. However, due to the COVID-19 pandemic and the inability for the AHA|SA to hold a formal election, he was asked to continue on in the role, and was happy to do that.

Rick’s tenure as Secretary/Treasurer is now complete, marking the end of an era. He merged his accountancy practice with another firm about ten years ago to concentrate on hotels, and with the Marryatville sold, he will have some time to rest with his wife of thirty-five years, Cynthia.

“I’ve got two children. My daughter is doing radiology up in Queensland and my son lives in Miami in America where he has a business,” said Rick.

He leaves a legacy of dedication and passion, a 29-year job well done.

“The industry has been very good to me and my family, and it [the AHA|SA] gave me an opportunity to contribute something, in a small way, back,” said Rick.

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| Hotel SA | 15

“The Association and its members were very fortunate that a qualified Chartered Accountant (ACA) who earned his living by billing his time was prepared to donate his time to the management of Association funds.” - PETER HURLEY AO

DAVID BASHEER, AHA|SA PRESIDENT An AHA|SA life member, Rick has served our Council for over 30 years and has been a major Industry figure.

He has provided the AHA|SA with stability, financial certainty, and an incredible depth of professional knowledge.

As President, I have found it a continued comfort to put my head on the pillow knowing Rick is in charge of our finances.

Don’t for a moment believe Rick was one of those ‘cut and don’t spend’ finance guys.

Two recent critical battles successfully fought by the Association were the battle to prevent the sale of alcohol in supermarkets, and our much publicised State election campaign in 2018 against Nick Xenophon’s party.

Both campaigns were extremely costly, but knowing the consequences of defeat, Rick was a critical decision maker into how much we were able to allocate, and in the case of the 2018 election, it was his initiative to increase our spending.

When the battles were complete, Rick’s first thought was ‘ how do we replenish our reserves to fight the next members’ campaign?’ The current state of our finances illustrates his vision and success perfectly.

To dismiss Rick’s 30 year tenure to merely the custodian of our books would grossly underplay his contribution.

Rick has been an significant voice on a wide range of key Industry initiatives and challenges, sometimes playing the Devil’s advocate, but always bringing a 16 | Hotel SA | W W W . A H A S A . A S N . A U

strong level of reason and common sense to any debate.

Simply put, when Rick Lovell talks, people listen.

Needless to say, Rick and Cynthia, you will always be cherished members of the AHA|SA family.

PETER HURLEY AO As State President for much of Rick’s 29-year tenure it was a massive comfort to know that every dollar of Association funds was being managed by a colleague who treated members’ funds in the same cautious way as if it were his own.

While that was a comfort to me, the entire membership should be equally grateful that their funds were under his custodianship.

The Association and its members were very fortunate that a qualified Chartered Accountant (ACA) who earned his living by billing his time was prepared to donate his time to the management of Association funds. Added to that he had both empathy for - and a deep understanding of - what was important to our industry and its sustainable position in the economy.

Over the years the Association has been well served by stability both in its staffing and its office bearers. Those Associations that have set short term office holders (forced rotation) have never had the political influence the AHA|SA has been able to deliver for its membership.

Rick is a shining example of the benefit of that stability.

Congratulations to him and on my own behalf and on behalf of the entire membership, sincere thanks Rick.

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‘The G’ Awarded Government Funding The Mount Gambier Hotel will receive a $336,740 grant from the Tourism Industry Development Fund (TDIF) to help redevelop the iconic South East hotel.

in-hand, encouraging more visitors to Mount Gambier to enjoy the world-class experiences and produce the Limestone Coast has to offer.

It makes up one of 42 projects approved to date, with a combined value of $25 million spread across all 11 of South Australia’s tourism regions.

“We thank the South Australian Government for its support which will directly benefit Mount Gambier and the Limestone Coast region.”

Matthews Hospitality CEO, Andrew Kemp, said the funding will assist Matthews Hospitality to develop tourism infrastructure on the Limestone Coast and support the region’s “homegrown heroes”.

Premier Steven Marshall said the TIDF is giving regional economies a real boost, creating nearly 700 jobs to date.

The South Australian family-owned hotels group owns a number of venues across SA, including four in Mount Gambier – the Mount Gambier Hotel (‘The G’), Colhurst House B&B, South Eastern Hotel and Park Hotel.

The $336,740 grant will go towards the $1,122,500 refurbishment of the Mount Gambier Hotel, which will include accommodation upgrades and facilitate the creation of local tours and overnight tourism packages.

“Matthews Hospitality venues have played an integral role in the Limestone Coast community for more than 75 years,” Andrew said.

“This funding will allow us to champion the region’s tourism experiences and local businesses – our ‘homegrown heroes’ – to grow visitation to Mount Gambier.

“We are designing a series of tours including highlights of the Limestone Coast and a tour for food lovers that will take visitors directly to the doorstep of local food and wine businesses.

“One of the key aims of the TIDF is to create new jobs and develop skills and with project applications flooding into the SATC, this number will continue to rise,” he said.

“We know from the latest Tourism Research Australia data that January 2021 has been the best month since the pandemic began. Visits, nights and expenditure were the highest for a month since March 2020.

“These results are on the back of a strong intrastate market and recovering interstate market so it’s great that we’ve got a pipeline of new and exciting experiences to keep visitors coming back to our regions.

“All of our 42 TIDF projects will give visitors a multitude of reasons to travel to South Australia and our regions to boost our economy.”

Matthews Hospitality CEO, Andrew Kemp

“Visitors will discover a range of produce including ice-cream made from camels’ milk in Mt Benson.

Kalangadoo organic apples, beers from the Robe Town Brewery and wines from the Coonawarra region, to name a few.

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H O T E L

M A N A G E R

Q & A

industry insight

Adam Vonthethoff

CHIEF OPERATING OFFICER - ADELAIDE OVAL WHAT IS THE TITLE OF YOUR POSITION? Chief Operating Officer.

WHAT HOTEL/S DO YOU MANAGE? Adelaide Oval, Oval Hotel, Malt Shovel TAPHOUSE and Monarto Safari Park Hospitality.

HOW DID YOU ENTER THE HOTEL INDUSTRY AND WHAT HAS BEEN YOUR CAREER PATH? Started at 17 working at the Lakes Resort in various departments, then as Food and Beverage Manager for about three years each at: Hotel Adelaide, Stamford Grand, SKYCITY Casino, Outrigger – Fiji and CROWN Perth.

DO YOU HAVE ANY FAMILY CONNECTIONS IN THE HOTEL TRADE? Just my mum, who works here at the Adelaide Oval.

WHAT DOES YOUR POSITION ENTAIL? Implementation of the company strategies, supporting our management and staffing teams, external stakeholder engagement, and looking for new business development opportunities.

WHAT ASPECT OF THIS POSITION IS YOUR FAVOURITE?

The variety of tasks, people I get to meet, the development of ideas into new income streams and working with the teams in those businesses to succeed.

WHAT IS YOUR LEAST FAVOURITE PART/S OF THIS ROLE? It may be cliché, but I have one of the best jobs in Australia I think, at a place I love.

APPROXIMATELY HOW MANY STAFF DO YOU MANAGE? 1400 WHO HAVE YOUR MENTORS BEEN OVER THE YEARS? Andrew Daniels has been a great mentor since we started working together in 2012, too many other wonderful people to mention by name.

WHAT ADVICE WOULD YOU GIVE TO THOSE LOOKING TO WORK THEIR WAY UP THE HOTEL BUSINESS LADDER? Know when to move for the next opportunity, keep moving forward and learn from those around you.

WHAT DOES YOUR FUTURE LOOK LIKE? WHERE DO YOU SEE YOURSELF IN FIVE YEARS?

TAKING ADVANTAGE OF THE LOWER ENERGY PRICES Wholesale electricity prices in South Australia are the cheapest in Australia, pushed lower over the past 18 months by softer demand during the pandemic. Only recently, prices have started to rise in what many believe could be a turning point in the pricing cycle.

How do you protect against future price rises? We look at three options.

The first is savvy procurement. Through a reverse auction, hotels can have retailers competitively bid on their energy contracts and negotiate a lower cost.

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I would love to continue developing my executive career with Adelaide Oval.

WHAT MAKES YOUR HOSPITALITY OFFERING DIFFERENT FROM OTHER VENUES? We have a stadium, significant functions and tourism business, hotel and city bar venue and a zoo under one company umbrella – it’s pretty diverse.

DO YOU HAVE RENOVATION PLANS FOR THE HOTEL/S IN YOUR GROUP? We are always looking at making improvements to the Oval to improve the patron experience, we have some ideas moving forward!

Taking advantage of historically low prices to lock in a good deal before prices start to rise.

Finally, utilising rooftop solar is another. Again, an auction platform can help you identify and procure the optimal on-site solar system, at the right price.

Energy Action is an energy procurement specialist making energy simpler, cleaner and the lowest cost.

Contact us today on 1300 964 589 or scan the QR code to discuss the options best suited to your business.

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Government Support

offering a reduced charge out rate to host employers of up to $200 per week, per apprentice for six months.

DAVID PISONI MP MINISTER FOR INNOVATION AND SKILLS

It’s available for a limited time for training contracts at Certificate II level or higher that are in place by 30 June, 2021.

The State Government through our $200 million Skilling South Australia program is driving a skills-led recovery – supporting people into skilled careers. One example of this is the “Apprentice Today, Chef for Life” program, to create up to 130 skilled jobs as part of a $136,000 Skilling South Australia project.

Participants will finish their training armed with a Certificate III in Commercial Cookery or a Certificate III in Hospitality.

The project includes training in COVID-19 requirements for the hospitality industry, with businesses skilling their people with accredited infection prevention and control through COVID-19 clean training.

Venues such as The Strathmore Hotel, the Bridgewater Inn, The Haus in Hahndorf, the Woodville Hotel, the Brompton Hotel and the National Wine Centre have taken on trainees in this program.

The Marshall Liberal Government is supporting the hospitality sector as the state continues its economic recovery from the COVID-19 pandemic.

While it hasn’t been all smooth sailing for pubs, hotels and restaurants, the key to supporting a vibrant industry is having skilled people ready and willing to work.

And there are plenty of jobs. Latest ABS Job Vacancies data for March 2021 show that South Australian private sector job vacancies rose by 30 per cent in the three months to February and were 73 per cent higher than a year earlier. This includes across the hospitality and tourism sectors.

We are providing the tools that enable businesses to evolve, adapt and grow.

COMPETE AND SUCCEED ONLINE

The subsidy provides up to 50 per cent of gross wages paid for a full 12 months, to a maximum of $7,000 per quarter.

SipnSave’s eCommerce platform gives our member retailers a real opportunity to compete in the online space.

The SipnSave app is completely personalised to a store’s range, pricing, promotions and the convenience of 1-hour delivery; and benefit from being heavily supported with strong digital marketing programs, interactive catalogues and locallytargeted social media advertising. Sending offers tailored to individual shopper preferences has encouraged both shopper awareness and conversion in the past year, and our current eCommerce members have enjoyed an incredible escalation in online orders, customer numbers and sales revenue.

State Government incentives include the Group Training Boost, which we have extended until the end of June,

Contact us to find out we can help you grow your business online. Simon Rowe 0417 417 886.

There has never been a better time to hire an apprentice or trainee to grow your business. The Marshall Government continues to work with the Australian Hotels Association to promote the significant training incentives currently available.

The Australian Government has extended the Boosting Apprenticeship Commencements 50 per cent wage subsidy, capped at $28,000 over 12 months for employers.

The subsidy applies to all eligible employers who sign up an apprentice or trainee before 30 September 2021.

Up to 30 existing workers are eligible from each organisation, while new apprentices and trainees are unlimited.

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2 0 2 1

A H A | S A

A N N U A L

G E N E R A L

M E E T I N G

Over 80 people attended the 150th Annual General Meeting of the Australian Hotels Association (SA Branch) on Monday 3 May, at the wonderful Eos by SkyCity . We were joined afterwards by our valued Corporate Partners for lunch and networking. Two life memberships were awarded to Guy Matthews and posthumously to Tony Matthews, for their enormous contribution to the hotel industry. Eos by SkyCity generously donated a booking prize of an Overnight Stay at Eos in a Radiance River View Corner Suite, which was won by Emilee Moore of Mosaic Hotel.

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Click here to watch video

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annual event

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O N E

F O R

T H E

R O A D

W I T H

V A U G H A N Y

Scott’s Spot Hello all and welcome to the May edition of Scott’s Spot. This month’s edition will cover the usual short stories, photos and random observations over the last month.

This month, the spotlight will be on the Golden Grain Pinnaroo  publicans, Jessie and Leigh Simon in what is a wonderful insight into their journey into the hotel industry along with the history of the hotel and township of Pinnaroo.

REGIONAL MEETINGS Regionals are in full swing starting with a massive turnout at the Beachport Hotel  in the South East followed by another fantastic event at the North Laura Hotel  in the Mid North. Thanks to both venues for hosting the events along with all the members and corporate partners who made the days both enjoyable and informative as they were the first meetings in these regions since 2019.

Now, I would like to thank Lynton Cram the trailblazing publican from the Pines Hotel in Tarpeena  who agreed to a short pilot video that was uploaded to the AHA|SA socials. He was an absolute natural so look out for more videos over the coming month as I do have members lined up to participate and would love a call for more participation as 2021 rolls on.

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With the meeting starting at 11am, my thoughts were to buy a bit of time before starting the meeting, then his grand entrance would be made. However, while my brain was ticking over, slowly of course, I received another message advising of further delays and that Ian would not be making the meeting at all. I was now a little edgy as I did not have a copy of the presentation, and members were starting to arrive.

As luck would have it, Lorraine Kranz, Gaming Care officer for the South East along with Didier Vollerin, Liquor Licensing and Gaming Advisor arrived and proceeded to run the meeting with minimal assistance from myself and did a fantastic job.

Now Ian did have his grand entrance arriving at 12.45pm just as lunch was being served to a round of applause. Can you believe it?

Below is a photo of Ian sharing his frustration with the pilots at being late, while a quick snap was taken of me upon hearing the news.

Click here to watch video

AHA|SA OFFICE NEWS Ian Horne had quite an interesting flight to Mount Gambier on the day of the Beachport regional meeting.

At 9.59am I received a text from Ian advising that he was in the air, circling Mount Gambier due to heavy fog, and would not arrive at the meeting until 11.30am due to the hour drive after landing.

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on the road THE GOLDEN GRAIN HOTEL The Mallee town of Pinnaroo is in a buzz at the moment after winning the Agricultural town of the year, and down the main street you will find, the Golden Grain Hotel !

Owned by Jessie and Leigh Simon and helped run

by Jessie’s mum Karen, the Golden Grain Hotel is Pinnaroo’s oldest hotel. Built in 1906 and re-established in 1913 it has had name changes and all. Originally the Land of Promise Hotel, it burnt down and was rebuilt in 1913 as the two-storey building we have today, it was then named the Commercial Hotel. It was renamed again in 1958 as the Golden Grain Hotel for reasons unknown.

History has it that the Golden Grain was a large railway hotel, quite often entertaining the likes of train goers and stockmen on horses on their way through the Mallee.

Jessie and Leigh are the hotel’s 37th publicans. Jessie has been involved in the hotel for over 10 years! With a hotel background from an early age, she grew up in the pub scene with her father managing hotels throughout the Adelaide Hills including the Crafers and Uraidla.

Knee high to a grasshopper and eager to learn, you could always find Jessie in the kitchen helping cook or cleaning. In 2005 Jessie undertook part of a Chef’s apprenticeship and thrived in her new venture.

In 2010 Jessie started working at the Golden Grain Hotel in the kitchen and when needed in the bar. After a few years of part time work and having her children, Jessie was offered to purchase the lease at the “Grain” in 2017 and Leigh jumped in for the ride!

Leigh and Jessie are parents to two boys aged 10 and 7. They have managed to juggle hospitality and family life with Leigh taking more responsibility at home and Jessie diving straight into hotel management life.

Karen, who also has a hospitality background, moved to Pinnaroo to help Jessie out and they began their next chapter in hospitality. A true family affair in 2017 and 2018 Jessie, Karen, Jessie’s brother Jimmy and her Sister Ella all worked together at the hotel along with their team of staff and lots of help from Leigh’s family as well.

“It hasn’t all been smooth sailing but we take each day as it comes.”

The Golden Grain Hotel is a large pub with country Back to Contents

hospitality and is very family friendly. There is a front bar, sports bar, pokie room, small dining room and large dining room including a kids room, with a grassed beer garden area adjacent to the hotel. They have a great team of local staff and are open with meals available seven days a week.

“Food is a huge thing for us at The Grain. We pride ourselves on our broad range of meals and have theme nights four nights a week including steak night, schnitzel night, burger night and pizza night. We aim to make a lot of our menu items ourselves including our pizzas and burger patties. We even came top 12 in the AHA|SA burger challenge in 2019 with our “give me the lot” burger!” said Jessie.

2020 brought their biggest challenge yet along with the rest of the country with COVID-19. Being a cross border community and on the main highway from VIC/NSW and SA, they were devastated to have to close down and be separated from cross border friends, family and co-workers.

With so much unknown, staff were sent home and as a family adapted to a new way of daily life introducing a pre-ordering system for takeaway meals. The Hotel averaged approximately 300+ meals a week through the lockdowns and by week three needed most of their staff back to keep up with the demands!

“The support from our local community was unbelievable and we thank our little country town so much for all they did to support us through the hard times.”

“We were very lucky to come out of lockdowns with support from the border control army members and police. We continued our massive meal trade and enjoyed having customers back in the hotel for meals and drinks.”

The 10 motel rooms have also been busy since coming out of lockdowns. As well as working the bar most days of the week Karen started updating the accommodation rooms and making them a little more comfortable and modern while in lockdown and has been continuing since.

Jessie and Leigh look forward to the future and are now making plans to bring back raffles along with the social club that has been on hiatus since March 2020. A new menu is in the works and they are really look forward to W W W . A H A S A . A S N . A U

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on the road

local sports starting up again. Next time you are in the Mallee region of SA, drop by the Golden Grain Hotel and say hi! Enjoy the photos below of the family along with historic photos of the Golden Grain.

Following are a few quick snaps from the last few weeks. Until next month, bye for now.

Mark Chapman from the Littlehampton being presented with gift vouchers from our valued Corporate Partner, Bunnings, after winning the first prize early bird member draw.

Lower Light Hotel in amongst a massive dust storm that formed a few weeks back.

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Golden Grain Hotel

A beautiful Autumn day at The Welly.

Had to put this video on. The Mighty Murray!

Old Mundulla Hotel.

Commercial Hotel Land of Promise

Fiona “Chook” Elliot, The Welly.

Royal Oak Hotel Penola

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Coopers Releases Australian IPA Australia’s largest independent family-owned brewery, Coopers, is releasing a distinctly Australian IPA to tantalise the tastebuds of craft beer drinkers across the country.

And one of the most iconic voices of Australian rock is getting behind it. Coopers Australian IPA is a new limited edition release available in kegs and 375ml can format.

Managing Director and Chief Brewer, Dr Tim Cooper, said the brewing team had spent many months honing the unique hops blend to develop a distinctly Australian take on the traditional IPA. “IPAs continue to grow in popularity among craft beer drinkers,” Dr Cooper said.

“Australians are also turning to local brands they know and trust.

So while there is a large number of overseas styles in the market, we saw demand for a great tasting IPA with a distinct local touch.

“We’re very mindful about when to bring out a new beer and an enormous amount of time goes into getting it right. We’ve come up with Back to Contents

a great tasting Australian IPA that will suit any occasion.”

The full flavoured beer uses a blend of Australian exotic hops with citrus notes of mandarin and orange as well as piney and passionfruit characteristics. While Australian IPAs have similar characteristics to American IPAs, it’s these local hops that provide a unique and authentic taste.

True to the IPA style and created on a foundation of Coopers pale malt, this Australian IPA delivers a full mouthfeel, while Coopers traditional form of ale brewing and natural conditioning maintains the beer’s distinctive flavour.

Legendary Australian singer songwriter James Reyne is helping launch the beer by featuring in an upcoming creative campaign shot at the iconic Silverton Hotel in Broken Hill (where Mad Max was originally filmed) and performing at a series of trade events being held across the country in April.

“Australian beer goes hand in hand with live Australian music,” James

said. “As a long-time fan of Coopers beer I was happy to get on board with the Australian IPA, and it tastes great.”

James was one of the first artists to take part in the current Coopers Live, Loud and Local series, started last year to support pubs and musicians recover from the COVID-19 shutdowns.

Coopers Australian IPA is the latest addition to the sixth-generation family brewery’s growing portfolio of craft beers that includes XPA (released in 2019) and the limited edition Hazy IPA (released in 2020).

Coopers Australian IPA has an ABV of 6.5% and a bitterness level of 40 IBU. Being a Coopers ale, the Australian IPA has a distinctive roundel label set amongst an eyecatching landscape design inspired by Australia’s iconic red desert core landscape symbolising our nation’s natural strength and resilience.

Coopers Australian IPA will be sold in four packs and cartons through bottleshops from late April.

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Podcasts to Help Hospitality Workers with Mental Health The AHA|SA and Employers Mutual Limited have developed a series of six podcasts dealing with mental health and wellbeing for managers and workers in hospitality.

This series of podcasts  provides hands-on advice you can put into practice straight away.

As well as working with the broader business community for more than 15 years, organisational psychologist Hayley Lokan has worked closely with hospitality owners and managers, to understand the issues they face.

She’s a practical person and she offers a wealth of practical advice on mental health and wellbeing strategies for hospitality workers and managers.

A help sheet is provided with each podcast.

BUILDING INDIVIDUAL RESILIENCE What does Resilience mean and why is it so important?

Resilience refers to our capacity to manage the everyday stress of work and yet remain healthy, rebound and learn from setbacks and prepare for “future challenges proactively.

This was an important skill before COVID-19, but since the pandemic – our ability to be resilient has become even more crucial.

We know from the research that resilience is not a personality characteristic; it’s not a trait that we are born with. We can develop our levels of resilience; like building any skill, it requires focus, perseverance and commitment.

The Resilience @ Work© framework, developed by Working with Resilience, outlines the seven factors that determine our levels of resilience. By understanding these factors, we can reflect on which of these aspects we do well, and where we may need to improve. It is important to remember that there is no ‘one size fits all’ solution when it comes to building our resilience.

WELLBEING What does Wellbeing actually mean?

Wellbeing is a widely used term and can therefore be misleading or misunderstood. It is not just the absence of illness or disease, but it refers to how you feel about 26 | Hotel SA | W W W . A H A S A . A S N . A U

yourself and your quality of life. Our wellbeing is a complex combination of our physical, mental, emotional and social health factors – including having good mental health, general life satisfaction and a sense of meaning or purpose.

How can we improve our wellbeing?

A framework developed by Royal Melbourne Hospital and Northwestern Mental Health Service provides a useful overview of the key components of wellbeing.

By understanding the factors that impact our wellbeing, we are able to consider where our attention and focus is best spent.

MANAGING STRESS What are the different types of stress? What are the sources of stress? How can you manage feelings of stress? This episode is full of helpful strategies you can put in place to deal with the stress in your life in hospitality – and life in general.

EMOTIONAL INTELLIGENCE What is emotional intelligence?

Emotional intelligence refers to our ability to recognise the feelings in ourselves and others. It also refers to our ability to manage emotions well in ourselves and in our relationships.

Is it important?

Whereas the idea of emotional intelligence has previously been considered ‘fluffy’, we now have science and data to support its importance – particularly in the workplace. We know that emotional intelligence is a key success factor for strong leadership, customer service and sales, and provides the foundation for our relationships with one another. We also know that emotional intelligence is an important determinant in the mental health of young people.

Can we improve our emotional intelligence?

We can absolutely develop our emotional intelligence, but we need to understand what it actually involves.

One of the most widely researched frameworks in this area has been developed by a company called RocheMartin. This framework breaks down emotional intelligence into 10 specific areas – or competencies – categorised into three areas: inner focus, outer focus and other focus.

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Click here to listen to the podcast

Customers and COVID-19

are only just starting to emerge now, particularly in relation to team collaboration and engagement.

Customer service is the foundation of the hospitality industry and can be a difficult job at the best of times.

These challenges have only increased through the pandemic, introducing some significant changes to customer behaviours and expectations, as well as the way in which staff and customers interact.

During the peak of COVID-19 last year, some people reported feeling calmer, less stressed and more relaxed.

They recognised that so much was outside of their control but the pandemic had forced them to slow down, stay home, spend time with family and tackle new tasks and activities.

DEALING WITH CUSTOMERS

However, as they say, heroes are often born out of crises and although testing, the changing dynamics to emerge since the pandemic may end up strengthening relationships between staff and customers in the future.

CHANGE The Uncertainty of Change Our ability to adapt to constant change has never been tested quite like it is right now.

We know that the introduction of some significant change can have incite emotional, behavioural and cognitive responses, which will often evolve over time.

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Others responded completely differently – they felt anxious, trapped, claustrophobic and frustrated that they were forced into a totally different existence. A year later, and many people are still feeling impacted by the events of last year, recovering from a sense of isolation and loneliness.

There is no question that change brings about different responses in all of us. In almost all industries but particularly hospitality, societal and environmental change has created significant change to your workplaces as well. Now – more than ever the saying is true – change is the only constant.

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R E G I O N A L

M E E T I N G S

Regional

Thank you to the wonderful team at the North Laura Hotel  in the mid north who hosted an excellent regional meeting on 20 April. Thanks also to our valued corporate partners who supported the event.

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l Tasmanian Wine House Welcomes Sparkling New Addition World-renowned Tasmanian sparkling wine house Jansz Tasmania has opened a state-ofthe-art winery at the family-owned Pontos Hills Vineyard estate in the Coal River Valley.

The Coal River Valley lies just 15 minutes from Hobart and boasts sprawling rural landscapes and a rich agricultural heritage. It is nestled between the Meehan Range, Pitt Water and the Pontos Range.

Embracing 50 hectares of clonally selected Pinot Noir and Chardonnay vines, the historical and original Frogmore Creek Vineyard site was chosen for its beauty, excellent diversity and aspect and reliable temperate climate.

Pontos Hills Winery has been designed and engineered to craft sophisticated world-class sparkling wines with an emphasis on innovation and sustainability.

Jansz Tasmania owner Robert HillSmith recently visited the site with his family as he prepares to share it with the world.

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Mr Hill-Smith said Jansz Tasmania was proud of its commitment to winemaking in Tasmania and had planned the construction of the Pontos Hills Winery for many years.

“As an independent, family-owned winemaker, authenticity and sustainability are at the forefront of everything we do. That’s why we have put so much effort and attention to detail into building the perfect home for our Tasmanian wines,” Mr Hill-Smith said.

“We are investing in both the resource and in people to mark our commitment to Tasmania and the community.

“The Pontos Hills Winery has come a long way since the first concept.

“For us, it is about wine quality first and being true to our origins.

Our initial design was a means to improve the quality of our wines and reduce our impact on the environment. With the help of local architect 6ty°, we were able to accomplish this and so much more.”

The Pontos Hills Winery is preparing

to share the next generation of premium sparkling wine with the release of its first vintage, the work of winemaker Jen Doyle.

To celebrate the pressing of the first grapes at the new winery and in honour of the year of Jansz Tasmania’s establishment, 1986 bottles of Jansz Tasmania Pontos Hills Vintage Cuvee 2017 were released as gifts to commemorate the milestone, while a small amount was held back for an exclusive release at the Jansz Tasmania Wine Room next month.

The Hill-Smith family purchased Jansz Tasmania in 1998. Since then, Mr Hill-Smith has invested in vineyards across Tasmania and grown its reputation as a worldclass Australian sparkling wine brand.

“We have invested in Tasmania for over 23 years and will continue to do so.

“This is just one milestone in our family wine story.”

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AHA|SA MEMBER INFORMATION

Skills and Training Support for the Hospitality Sector OWEN WEBB AHA|SA WORKPLACE RELATIONS MANAGER This is a particularly challenging time for Members as they continue to try and invest in their employees in the future, whilst at the same time navigating through the challenges that COVID-19 continues to produce.

There are a range of skills and training support from both the Federal and State government’s that employers in the hospitality sector can try and access. We have outlined some of those initiatives below.

AUSTRALIAN GOVERNMENT SUPPORT Boosting Apprenticeship Commencement Wage Subsidy The Boosting Apprenticeship Commencements Scheme is a wage subsidy scheme to support employers to employ new apprentices and trainees.

Any business who takes on a new apprentice or trainee between 5 October 2020 and 30 September 2021 will be eligible for a 50 per cent wage subsidy regardless of business size, location, industry or occupation.

What wage subsidy is available?

For a new or recommenced apprentice or trainee engaged between 5 October 2020 and 30

September 2021, employers may be eligible for a wage subsidy of 50 per cent of wages for a 12-month period from the date of commencement to a maximum of $7,000 per quarter.

Payments are made quarterly in arrears, with final claims to be lodged by 31 December 2022.

What eligibility criteria exists for employers?

For a business to be eligible, the employer must: • Engage an Australian Apprentice or trainee between 5 October 2020 and 30 September 2021; and • The Australian Apprentice or trainee must be undertaking a Certificate II or higher qualification, and has a training contract that is formally approved by the state training authority.

An employer will not be eligible for the wage subsidy where the apprentice or trainee is receiving any other form of Australian Government wage subsidy.

HOW DO EMPLOYERS REGISTER AND APPLY FOR THE SUBSIDY? Members are encouraged to contact an Australian Apprenticeship Support Network Provider to discuss eligibility and

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how to apply for the subsidy.

For more information in relation to the Boosting Apprenticeship Commencements Scheme click on the link below: https://www.dese. gov.au/boosting-apprenticeshipcommencements  JOBMAKER HIRING CREDIT The JobMaker Hiring Credit Scheme is available to employers for each new job they create in which they hire an eligible person aged 16 to 35 years old.

What subsidies are available?

Eligible employers are able to claim $200 a week for each additional eligible employee they hire aged 16 to 29 years old and $100 a week for each additional eligible employee aged 30 to 35 years old.

Eligible employers will be able receive payment for up to 12 months for each new job created from 7 October 2020 to 6 October 2021.

How will employers claim the credit?

The JobMaker Hiring Credit is claimed quarterly in arrears from the ATO. There are reporting obligations on employers to ensure they meet the eligibility criteria.

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What are the eligibility criteria for employees?

To be an eligible employee, the employee must: • Be aged between 16 to 35 years old; • Have worked at least 20 paid hours per week on average for the full weeks they were employed over the reporting period; • Commenced their employment between 7 October 2020 and 6 October 2021; • Have received the JobSeeker Payment, Youth Allowance (Other), or Parenting Payment for at least one month within the past three months before they were hired; • Be in their first year of employment with this employer; and • Must be employed for the period that the employer is claiming for them.

Employees may be employed on a casual, part-time or full-time basis.

Employees for whom the employer is receiving a wage subsidy under another Commonwealth program are not eligible employees.

What eligibility criteria exists for employers?

Employers are eligible to receive the JobMaker Hiring Credit if they: • Have an ABN • Are up to date with tax lodgement obligations • Are registered for PAYG withholding • Are reporting through Single Touch Payroll • Meet the additionality criteria; • Are claiming in respect of an eligible employee; and • Have kept adequate records of the paid hours worked by the employee they are claiming the hiring credit in respect of.

What is the additionality criteria?

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To receive the JobMaker Hiring Credit, the employee must be in an additional job created from 7 October 2020.

The additionality criteria require that there is an increase in: • The business’ total employee headcount (minimum of one additional employee) from the reference date of 30 September 2020; and • The payroll of the business for the reporting period, as compared to the three months to 30 September 2020.

The amount of the hiring credit claim cannot exceed the amount of the increase in payroll for the reporting period.

Total employee headcount on 30 September 2020 and payroll in the three months to 30 September 2020 represent the baseline values for the employer.

How do employers register?

Employers can register via the ATO online services. Employers do not need to be registered at the time that they hire an employee in order to be eligible. Registration can occur at any time before a claim is made.

For more information in relation to the JobMaker Hiring Credit click on the link below: https://www.ato. gov.au/General/JobMaker-HiringCredit/In-detail/JobMaker-HiringCredit-guide/ 

South Australian Certificate of Education (SACE) as well as their apprenticeship.

The bonus payment applies to those employers that employ a school student under a contract of training at a minimum of a Certificate III level and upwards.

The payment is paid in two instalments with the first instalment ($1500) paid once the apprentice or trainee has successfully completed their SACE and the first 12 months of their training contract, and the second instalment ($1500) on completion of the first 24 months of the training contract, OR successful completion of the training contract, whichever is sooner.

For further information visit: https://www.skills.sa.gov.au/ business/support-for-business/ flexible-apprenticeships-employerbonus-payment  TRAVEL AND ACCOMMODATION ALLOWANCE – APPRENTICES AND TRAINEES If your business is in rural or regional South Australia, you can access allowances for travel and accommodation associated with hiring an apprentice or trainee.

For further information visit: https://www.skills.sa.gov.au/ business/support-for-business/ travel-and-accommodationallowance 

STATE GOVERNMENT SUPPORT

EQUIPPED FOR WORK – APPRENTICES AND TRAINEES

In addition to the support provided by the Australian Government, there is also additional support provided by the South Australian Government, particularly in relation to apprentices and trainees.

Employers may be eligible to be reimbursed up to $10o0 for the costs of essential equipment or services when hiring an apprentice, including tools and protective clothing.

Flexible Apprenticeships Employer Bonus Payment – apprentices and trainees

For further information visit: https:// www.skills.sa.gov.au/business/ support-for-business/travel-andaccommodation-allowance 

Under Skilling South Australia, eligible employers will receive a bonus payment of $3,000 for the first 1,000 school enrolled students who successfully complete their

For further information on any of these Federal or state government incentives contact Owen at the AHA|SA office on 8232 4525.

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| Hotel SA | 31

Members Welcome Winter Vouchers

AHA|SA members have praised the government’s timing of the fourth round of accommodation and tourism vouchers.

“We are very excited to learn of another round of the Great State Voucher scheme, specifically one designed to bolster hotel accommodation during the traditionally quiet winter period. Previously the level of uptake has been very encouraging and again will provide travellers with an extra incentive to visit the Barossa Valley region. Similarly, we hope to see a strong uptake for the Barossa region, assisting businesses to maintain jobs for tourism employees and hospitality suppliers,” said Sarah Baddams, General Manager Sarah Baddams, General Manager at at Novotel Barossa Novotel Barossa Valley Resort.

Valley Resort.

Adelaide was listed as having the 15th highest hotel occupancy in the world in March 2021 – from data analysed across 180 countries.

Premier Steven Marshall announced that more accommodation vouchers worth up to $100 will

32 | Hotel SA | W W W . A H A S A . A S N . A U

stimulate travel across the state during the traditionally offpeak winter period – and in particular attract people into the city for midweek staycations.

“The data is proof that this targeted stimulus through Premier Stephen the Great State Marshall.

Voucher program is incredibly effective – it injects visitors and dollars directly into South Australian businesses and it sustains and creates jobs,” said Premier Marshall.

“The timing of the next round of accommodation vouchers couldn’t be better, we know April is a busy time with Easter, school holidays and the Anzac Day long weekend – and we’re keeping that momentum going through the winter months, with more vouchers for overnight stays, in addition to our experiences vouchers.

“We saw a huge response to the Great State Experiences Voucher scheme, with a total of 100,034 registrations for the ballot over the three days, including over 4500 from interstate.

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“There are now around 50,000 vouchers out there, ready to be used to book tours and experiences from tomorrow. That’s tens of thousands of South Australian trips that otherwise wouldn’t have been taken – including from our state’s two largest interstate markets, which we know spend three times as much as intrastate.

Markets was part of the previous round of Great State Vouchers targeting accommodation and proved popular among voucher holders.

“That is visitation and revenue created for hundreds of small businesses which make up an important sector of our visitor economy.”

“Hotel Indigo was able to benefit from the last SATC voucher campaign for our opening month of March,” said Mr Zinn.

GREAT STATE VOUCHERS From January to March 2021, regional accommodation in SA enjoyed its best three-month period yet, with the highest average occupancy, room nights stayed, and revenue ever recorded. For the month of March, hotels in the CBD hit the highest average occupancy for a month since the pandemic began and the highest occupancy of any mainland Australian capital city.

The record-breaking data coincides with the travel period of the previous round of Great State Vouchers targeted to accommodation, which – combined with round one – created over 62,000 room night bookings and a flow-on of more than $32 million spent in the state’s visitor economy.

The fourth round of Great State Vouchers targeting accommodation will launch in late May for travel through the winter.

It will work like previous rounds for accommodation, with $50 off participating accommodation providers in regional South Australia and suburban Adelaide, and $100 off hotels in the CBD and North Adelaide.

Consumers can expect to see new additions such as ‘mid-week treats’ or special deals to incentivise Sunday to Thursday night bookings in the CBD.

General Manager of Hotel Indigo Thomas Zinn said opening a new hotel and launching the Hotel Indigo brand in Australia during a pandemic “comes with extraordinary challenges”.

“We were able to boost our room nights for March particularly for leisure stays which supported our hotel opening phase greatly. At the same time, it incentivised locals and other visitors to get a first-hand experience of what the Hotel Indigo brand is all about.

“Heading into the traditionally quieter winter months, the travel industry in South Australia is doing it particularly tough. We hope that the next round of vouchers for the accommodation industry is going to support us throughout this difficult time of the year.”

Growth through digital and traditional marketing.

South Australian Tourism Commission chief executive Rodney Harrex said the agency had continued to listen and respond to industry and consumer feedback through each iteration of the voucher program.

“Each time we run the program, we’ve tweaked it to streamline the process for operators and make it easier for consumers. At the end of the day, we want people out exploring regions or heading into the city, spending money in hotels and restaurants, having a night or two away – it all drives the state’s visitor economy, and keeps people in jobs,” Mr Harrex said.

Opening its doors in March 2021, Hotel Indigo Adelaide

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08 8233 9433

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| Hotel SA | 33

Stoddart Manufacturing & Food Service Equipment 0427 106 103

A C C O U N TA N C Y S E R V I C E S

ENERGY

Bentleys SA 8372 7900 LK Accounting Services 08 8395 4870 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159

Class A Energy Solutions 8391 4853 Energy Action 1300 553 551 Power Maintenance 1300 700 500 Trans Tasman Energy Group 1300118 834 FA C I A L R E C O G N I T I O N T E C H N O L O G Y

AT M S

Duncan Basheer Hannon 8216 3389 Ryan & Durey Solicitors 6166 9000 Wallmans Lawyers 8235 3000

COMS System Ltd 04 21 341 261 Vix Vision 0400 310 326

Liquor Legends 0429 825 072

Banktech/Maxetag 1800 08 09 10 Cardtronics 03 9574 4878 Next Payments 1300 659 918 ARCHITECTS & INTERIOR DESIGNERS

Studio Nine Architects 8132 3999 A RT I F I C I A L I N T E L L I G E N C E T E C H N O LO G Y

Book Me Bob 0408 677 463 AUDIO VISUAL

Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC

Foxtel Music 1300 148 729 Moov Music 1300 139 913 Zoo Business Media 07 5587 7222 BANKING & FINANCE

FINANCIAL PLANNING

Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159 F I R S T- A I D

St John 1300 360 455 FOOD SERVICES

Bidfood 0427 099 558 Galipo Foods 8168 2000 International Oyster & Seafoods 8231 6441 PFD Foodservice 8114 2300 Thomas Foods 8162 8400 Wills and Daniel 08 8260 7776 FURNISHINGS

Concept Collections 1300 269 800 G A M I N G A N A LY S I S

Bank SA 8424 5536 Perks Accountants & Wealth Advisors 08 8273 9300

Independant Gaming Analysis 8376 6966 LK Accounting Services 08 8395 4870 Winnall & Co 8379 3159

BEER DISPENSE EQUIPMENT

G A M I N G L O YA LT Y

Andale Hotel Services 8234 0388 BEVERAGE GASES

BOC Limited 0424 647 568 Supagas 8252 7472 BEVERAGES

Accolade Wines 8392 2238 CUB Premium Beverages 8276 4888 Australian Liquor Marketers 8405 7744 Carlton & United Breweries 8416 7819 Coca-Cola Amatil 8416 9547 Coopers Brewery 8440 1800 Diageo Australia 8245 9300 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING

Liquor Legends 0429 825 072 LK Accounting Services 08 8395 4870 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159

Banktech/Maxetag 1800 08 09 10 Bluize 1300 557 587 Qantum 0416 317 205 GAMING MACHINE SERVICES

insworth Game Technology 0409 171 616 A Aristocrat Technologies Australia 8273 9900 GBay 0409 673 778 GFR PRO 0408 186 540 IGT 8231 8430 Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 Scientific Games 8340 1322 Statewide Gaming 0448 076 144 MAX 8275 9700 GAMBLING SERVICES

The Lott 132 315 UBET 8354 7300 GIFT CARDS

The Pub & Bar Card 1300 375 346 H OT E L B R O K E R S

McGees Property Hotel Brokers 8414 7800 H OT E L M A N AG E M E NT

Liquor Legends 0429 825 072 H&L Australia Pty Ltd 8291 9555 I N F O R M AT I O N S Y S T E M S / S I T E P R E P

BUILDING EQUIPMENT/SUPPLIES/ HARDWARE

Max Systems 8275 9700

Bunnings Group 0435 630 660

Aon Risk Solutions 8301 1111

CASH REDEMPTION EQUIPMENT

I . T. P R O D U C T S & S E R V I C E S

Banktech/Maxetag 1800 08 09 10 Cardtronics 03 9574 4878 Next Payments 1300 659 918

Boylen 8233 9433 Cloud Apps Technology 8463 1000 Vintek 1300 001 337

INSURANCE

CLEANING SERVICES

KITCHEN & BAR EQUIPMENT

Agile Group 1300 964 007 Smart Cleaning Services 1300664647

Andale Hotel Services 8234 0388 Bunnings Group 0435 630 660

34 | Hotel SA | W W W . A H A S A . A S N . A U

LEGAL SERVICES

L O YA LT Y & R E W A R D S Y S T E M S M A R K E T I N G & C O M M U N I C AT I O N S

Social Media AOK 0413 469 938 MEDIA

Boylen 8233 9433 FIVEaa 8419 1395 Foxtel 1300 138 898 InDaily 8224 1600 MUSIC LICENSING

OneMusic 8331 5800 OFFICE EQUIPMENT

Datacord SA 8362 3535 ONHOLD/MESSAGING

Adelaide's 1800 ON HOLD 8125 9370 PAY R O L L & H R R E S O U R C E S

Liquor Legends 0429 825072 LK Accounting Services 08 8395 4870 Winnall & Co. 8379 3159 POS SYSTEMS

Bepoz 0426 227 409 Bluize 1300 557 587 Cloud Apps Technology 8463 1000 Liquor Legends 0429 825 072 H&L Australia 1800 778 340 P R O M OT I O N A L P R O D U CT S

The Banner Crew 8240 0242 P R O P E R T Y S A L E S & V A L U AT I O N S

Jones Lang LaSalle 02 9220 8449 Knight Frank Valuations & Advisory SA 8233 5222 R E TA I L L I Q U O R M A R K E T I N G

Liquor Legends 0429 825 072 Liquor Marketing Group 8416 7575 Urban Cellars 0429 825 072 SECURITY SERVICES & PRODUCTS

Agile Group 1300 964 007 DNA Security Solutions 1300 667 688 S P O R T S & E N T E R TA I N M E N T M E D I A

Foxtel 1300 138 898 S TA F F T R A I N I N G & R E C R U I T M E N T

Career Employment Group 8338 1492 Maxima 8340 7766 Migration Solutions 8210 9800 Perks Accountants & Wealth Advisors 08 8273 9300 St John 1300 360 455 S U P E R A N N U AT I O N

Host­Plus 8205 4965 WEBSITES

Boylen 8233 9433 W O R K E R S C O M P E N S AT I O N SERVICES

EML 1800 469 931

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Corporate Partners 2020/21 D I A M O N D

P L A T I N U M

G O L D

131 733 S I L V E R

Ainsworth Game Technology

COMS System Ltd

pfdfoods.com.au Independant Gaming Analysis

Qantum

Australian Liquor Marketers

Duncan Basheer Hannon

Konami Australia Pty Ltd

Samuel Smith & Son

BankSA

Energy Action

Liquor Marketing Group

Scientific Games

Big Screen Video

Foxtel

Bluize

GFR PRO

Boylen

H&L Australia

Bunnings Group

IGT

For full product range and details of your nearest branch

PFD063 Hotel SA Advert (1/4 Page).indd 1

18/05/09 11:47 AM

Novatech Creative Event Technology Oatley Fine Wine Merchants OneMusic Options Wine Merchants

Smart Cleaning Solutions Social Media AOK St John Stoddart Food Equipment Winnall & Co

B R O N Z E

Adelaide's 1800 ON HOLD

Cloud Apps Technology

Agile Group

Concept Collections

Andale Hotel Services

Datacord SA

Banktech

DNA Security Solutions

Bentleys Accountants

EML

Bepoz

Empire Liquor

BOC Limited

GBay/Aruze Gaming

Cardtronics

InDaily

Career Employment Group

International Oyster & Seafoods

Perks Accountants & Wealth Advisers

Class A Energy Solutions

Jones Lang LaSalle

Power Maintenance Group

H O T E L

I N D U S T R Y

Knight Frank Valuations & Advisory SA Liquor Legends LK Accounting Services Maxima Training Group McGees Property Hotel Brokers Migration Solutions Next Payments

Ryan & Durey Solicitors Statewide Gaming Studio Nine Architects Supagas The Banner Crew The Pub & Bar Card Trans Tasman Energy Group Vix Vision Wallmans Lawyers Wills and Daniel

S U P P O R T E R

Vintek

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W W W . A H A S A . A S N . A U

| Hotel SA | 35

L I C E N S E E

APRIL 2021

T R A N S F E R S

H OT E L

L O C AT I O N

D AT E G R A N T E D

NEW LICENSEE

Rising Sun Hotel

Lobethal

04.04.21

Rockstar Hotels Pty Ltd

Hoyleton Hotel

Hoyleton

07.04.21

Gavin Kurt Young

Cremorne Hotel

Unley

16.04.21

The Cremorne Hotel Custodian Pty Ltd

Flinders Rest Hotel Pty Ltd

Warnertown

16.04.21

Flinders Rest Hotel Pty Ltd

Glass House Hotel

Adelaide

16.04.21

Super Bueno Pty Ltd

Swan Reach Hotel

Swan Reach

30.04.21

Benson and Craig Enterprises Pty Ltd

Wirrabara Hotel

Wirrabara

05.05.21

DC & HC Coles Pty Ltd Swan Reach Hotel

Rising Sun Hotel, Lobethal

O F F I C E

Cremorne Hotel

H O L D E R S

C O N TA C T

Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause.

We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL

PO Box 3092, Rundle Mall SA 5000

PHONE

(08) 8232 4525

TOLL FREE 1800 814 525 FAX

(08) 8232 4979

EMAIL information@ahasa.asn.au WEB

www.ahasa.asn.au

A D M I N I S T R AT I O N IAN HORNE

General Manager

OWEN WEBB

Workplace Relations

GARY COPPOLA

Legal and Advocacy

Today’s consumers demand more and so can you

SCOTT VAUGHAN Membership & Business Services KATHERINE TAYLOR Communications and TAA (SA) LUCY RANDALL

Events & Partnerships

BRONTE MCCARTHY Finance & Administration DIDIER VOLLERIN

Liquor & Gaming

LIZ TURLEY

Training Coordinator

ANNA MOELLER

Executive Director Gaming Care

EXECUTIVE COUNCIL DAVID BASHEER

AHA|SA President

MATTHEW BINNS

AHA|SA Vice President

+

Work with a specialist digital marketing team that spends your money like it’s their own.

ANDREW BULLOCK AHA|SA Deputy Vice President Matthew Brien, Matt Rogers, Sam McInnes

COUNCIL Andrew Kemp Andrew Gunn Andrew Plush Anna Hurley

Brad Barreau Darren Steele Elise Fassina Guy Matthews

James Franzon Jason Fahey Jason Kelly Jeff Ellis

John Giannitto Tony Franzon Karen Milesi Trent Fahey Luke Donaldson Trevor Evans Tom Hannah

#Seriously Social

socialmediaaok.com.au

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P U B L I S H E R P (08) 8233 9433 W www.boylen.com.au TIM BOYLEN Managing Director tboylen@boylen.com.au

JAMIE RICHARDSON Advertising sales@boylen.com.au

MADELAINE RASCHELLA ELLIOTT Studio Manager Graphic Designer

36 | Hotel SA | W W W . A H A S A . A S N . A U

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Our Purpose - To provide the hotel industry the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.

Our Goal - A compliant and proactive hotel industry that works with regulators, gambling help services, and players to limit the harm caused by gambling.

Gaming Care is the hotels responsible gambling early intervention agency, and is an initiative of the AHA|SA. Gaming Care’s role to assist venues to minimise the harm caused by problematic gambling behaviour in all South Australian hotels with gaming machines by working directly with venue staff, Gambling Help Services, other relevant organisations and stakeholders.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

SOME OF OUR DUTIES INCLUDE:





Assisting hotel staff in the early identification and support of patrons and staff who may be experiencing difficulty with their gaming behaviour.

Developing and promoting initiatives, programs and policies designed to facilitate the early identification of problematic gambling behaviour.

Assisting hotel staff in providing responsible gambling service,

 on or with the capacity to influence the service, by training

in responsible service of gambling. This helps reduce harm through the creation of a responsible gambling culture within the venue.

Gaming Care has developed a Responsible Gambling Document for venues which details the ways in which staff training and measures for intervention with problem gamblers are implemented, and the roles of staff in the implementation of the code.

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T: 0 8 8 1 0 0 2 4 9 9 F : 0 8 8 2 3 2 4 9 7 9 E: INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000

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