2 minute read
MINDFUL COMMUNICATION AND CONNECTTION
by Boylen
Poor workplace communications leads to lost sales, low morale and missed performance goals, according to author, writer and speaker Summer Land from EQ Minds.
She offered the following advice to conference attendees:
• People only hear 7%; tone of voice and body language make up 93%.
• After people have left your presence, do they feel up and inspired, or have you brought them down?
• Ask a lot of questions
• Avoid “I” and “Me” – it’s about “Us”
• Don’t use a nice compliment and then “but”. It negates the compliment.
Email or in person?
• An email will always be read in the tone of the other person’s mood.
• If it is high stakes, try and have the conversation in person or over the phone.This was followed up, half-jokingly, with the observation: “Some people light up a room when they leave.”
• This was followed up, half-jokingly, with the observation: “Some people light up a room when they leave.”
• Summer counselled each individual to take responsibility for their energy. What energy do you want to bring where and when?
How To Shift Your Energy
Summer offered the following techniques for mindful energy shifts:
• Ask: is this energy helping me or harmful?
• Smile
• Breath work. Deep breaths. Fastest way to calm.
• Walking also calms you down. Even a simple walk around the block.
• Use music to settle yourself or pump yourself up.
• Meditate.
• Journaling. Vents your feelings on paper.
Difficult conversations:
• Undertake in person
• Avoid public shaming
• State what it’s about from the start
