T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) S E P T E M B E R 2 0 2 1
INSIDE THE
THE MAYLANDS HOTEL PLUS
Finance Scam Alert High Court Ruling On Casuals
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Years Serving the SA Hotel Industry W W W.A H A S A.A S N.AU
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Our industry faces an unprecedented challenge in COVID-19. We’ve developed a central Resource Hub to help our communities navigate the sea of information and find the critical resources that can help them to weather this storm. The Hub is for everyone – it’s free and you don’t need to sign up for anything to access it. perks.com.au/covid19 (08) 8273 9300 2 | Hotel SA | W W W . A H A S A . A S N . A U
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SEPTEMBER 2021
C O N T E N T S
12 Hotel Manager
Heath Johansen: Uraidla Republic.
20
16
The Maylands Hotel Established in 1883 and currently owned by Matthews Hospitality Group, the hotel sits just five minutes from the Adelaide CBD in the backstreets of Maylands, and is known for its historical charm. Preserving this rich history was front of mind during the hotel’s refurbishment. I N
T H I S
Boost Your Business
Hotel SA looks at current trends and links them to hotel operations to find new ways to profit in difficult times.
I S S U E
04 From the President
18 How We Were Hacked
06 From the General Manager
20 The Maylands Hotel: Striking the Perfect Balance
08 Scott’s Spot 10 Regional Meetings 12 Hotel Manager Q&A: Heath Johansen 15 Accor Warns of Hotel Closures Without “Urgent Support” 16 Ten Tips to Boost Your Business, Despite COVID-19
32 High Court Overturns Casual Employment Ruling 36 Gaming Care 37 AHA|SA Corporate Partner Directory 38 AHA|SA Corporate Partners 2021-2022 39 AHA|SA Office Holders and Publishing
32 High Court Overturns Casual Employment Ruling In a significant matter concerning the nature of casual employment the High Court has unanimously allowed an appeal from a judgement of the Full Court of the Federal Court of Australia.
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W W W . A H A S A . A S N . A U | Hotel SA | 3
Years Serving the SA Hotel Industry
From the President DAVID BASHEER – AHA|SA PRESIDENT
Feds: Urgent Need to Fix Chef Shortage SMOKING TIMING BEGGARS BELIEF
We have become very accustomed to health bureaucrats governing our lives over the past 18 months. As frustrating as it is, and as difficult as it is to implement their needs, any fair-minded person understands why their involvement right now is so pronounced. But why, why, why would the health bureaucracy select this time to release their ‘South Australian Tobacco Control Strategy 20212025’ for us to be potentially saddled with? Surely they understand this has been the most difficult time any hospitality person has experienced? To seek to burden us with more costs, more regulation and more compliance right now is beyond belief. The desire this time is a requirement to provide a more ‘enhanced’ provision for smoke-free spaces at licensed venues. More cost. More compliance. Potentially a loss of more customers. And we become the smoking cops.
Smoking rates are currently 10.6 percent of the SA adult population. The goal is to reduce that figure to 6.25% by 2025. And they are coming after our venues and our customers to achieve it. No state has implemented new smoking laws better than South Australia. That is because of the high degree of co-operation from pubs - and plenty of cost. The changes in 2007 saw us forced into huge capital investment requirements to meet SA Health’s new demands. Significant work and consultation took part in 2016 and
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again in 2018 and 2019. We now know there is no finishing line and AHA|SA members are being used to implement their controls and desires. The AHA|SA has argued, on your behalf, that the current strategies are proving highly effective and there is no need to increase the provision for even more smoke-free spaces within our venues. Indeed, we believe this poorly thought out strategy will force smokers onto the footpath with no controls over second-hand smoke or litter. Back to Contents
It’s a bad idea at anytime. The AHA|SA will fight it. But to consider it right now whilst we are grappling with an array of public health orders smacks of an out of touch, unsympathetic approach with no grasp of the commercial realities or complexities of our time. GLIMMER OF HOPE AROUND CHEF SHORTAGES It was pleasing to hear Federal Employment, Workforce and Skills Minister, Stuart Robert, echo the long-held position of the AHA|SA that there is an urgent need to fast track the completion of training courses as one measure to address the crippling skills shortage we are all currently experiencing. Cooking apprenticeship no longer meet today’s expectations. The current rigid approach is in many ways no different to how it worked in the 1980s. This does not suit our fast-paced, highly digitised society and the new working structures that have evolved from it. Today, a four-year apprenticeship is too long. It’s the principle reason behind the high dropout rate and resultant chef shortage. Government needs to work alongside industry to achieve a shorter training module that will appeal to the young GEN Z chefs of today. This can be achieved without compromising our standards, while also ensuring we retain this State’s fabulous food culture. At age 18, someone can vote, drive a car on the open road or even go to war. But, regardless of their talent, they are deemed too young to be released into our kitchens as qualified employees. If we simply tinker around the edges of a system no longer meeting the needs of the employees or employers, we deserve to see the current skills shortage escalate. Today’s kids are not the same as those growing up ‘in my day’. They want more instant gratification. That is why we record strong Back to Contents
numbers of trainees commencing apprenticeships but so few complete. To them, four years is a lifetime sentence. A teenager passionate about cooking needs to be given stronger pathways at secondary school that can include industry placements. By the time they leave school, they can be well on the way to achieving their qualifications. And they can experience a real life commercial kitchen environment – not some reality show. Those qualifications at that time should enable them to hold down a position in a commercial kitchen, at the appropriate pay level. The system needs to then reward that person if they continue their studies to be a fully qualified or even specialised chef, more in line with international standards. The curriculum and training program needs to also be reviewed to ascertain what components are critical for today’s kitchens and therefore fast tracked, and what aspects can be more comfortably taught in the workplace. Neither the State of Federal Government can be criticized for a lack of funding for skills. Given there is a genuine intent to achieve a positive outcome from all parties, the time is overdue to concede the current and long established approach to training has not delivered the result Industry or aspiring long-term employees require. The key measure can no longer be the number of apprenticeships created. We need to celebrate how many job-ready apprentices successfully complete their training. To the Federal Employment, Workforce and Skills Minister, Stuart Robert, we say “bring it on”. This is an urgent need for a solution and we look forward to your leadership.
issue next March. Liberal and Labor have contrasting policy positions. Apart from hosting up to 15,000 people for live sporting and entertainment events, the Adelaide Arena will have the flexibility to include convention and exhibition facilities. With a connection to the adjacent Convention Centre, it will increase the convention space by up to 50% and allow Adelaide to compete for Interstate and International events it is currently locked out of. With major CBD convention venues being upgraded and expanded around the country, Adelaide needs to be competitive in this space. 825000 visitors are expected to visit the site annually. Whilst the venue will not be completed until 2028, it provides this State with our best long- term opportunity to grow our pre-COVID-19 $8.1b visitor economy. An economy that directly benefits our accommodation hotels, food and beverage outlets and of course the spin off benefits to regional tourism when conference delegates extend their stay. It is fair to say early public sentiment is mixed. But I would remind everyone there was significant resistance to the redevelopment of the Adelaide Oval. It simply took a sold out Showdown and a Rolling Stones concert to instantly give the new stadium unanimous public acceptance. The proposed city arena can ignite the City and the State in a similar way. Look how the Adelaide Oval redevelopment led to significant public and private investment in the area. The Arena can further inspire more investment. However, the cost of doing nothing will see a further leakage of conferences and events to the new facilities in Sydney and Melbourne along with the proposed future expansion in Brisbane.
ADELAIDE ARENA The State Government’s proposed $663m Adelaide Arena on the Riverbank represents a key election
David Basheer, AHA|SA President
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| Hotel SA | 5
Years Serving the SA Hotel Industry
From the General Manager IAN HORNE – AHA|SA GENERAL MANAGER
Current State of Tourism in South Australia Tourism in South Australia, particularly Adelaide, is largely in lockdown due to closed borders with our two biggest domestic markets of Victoria and NSW. The visitor economy in South Australia pre-COVID-19 generated an impressive $8.1 billion per annum. Sadly, the latest figures report that our visitor economy is now only worth close to half of what it once was, at $4.4 billion. Accommodation providers in Adelaide’s CBD are an integral part of the Tourism offer but are currently losing between $50,000 and $360,000 per month, with tour operators losing tens of thousands of dollars a month. Business owners are at breaking point, having depleted their cash reserves, and there will be closures. The grim reality is that significant job losses are occurring right now and will only build in the weeks and months ahead, without targeted government support. While we acknowledge, and appreciate, the support measures provided by the State and Federal Governments over the past 18 months, financial support that is limited to lockdown periods dangerously ignores the catastrophic situation the sector is facing on an ongoing basis. Cities such as Adelaide are currently not receiving ongoing federal financial support as we are not in lockdown or deemed hotspots. However, our accommodation sector is undeniably heavily affected because locked-down Sydney and Melbourne residents are unable to travel here. In South Australia, at least 6 | Hotel SA | W W W . A H A S A . A S N . A U
two-thirds of accommodation revenue is generated by interstate and overseas travellers. The nation’s most influential hotel chief executive, Simon McGrath, Accor Pacific, has recently warned that, without government support, there will be closures of city and regional hotels across the badly hit tourism sector as the pandemic deepens. Mr McGrath, the operator of 35 hotel brands including Sofitel, Ibis, Novotel, Mantra and Mercure was quoted in the Australian Newspaper on 20 August 2021 as follows: “Across the industry plans are rapidly accelerating today to hibernate and close hotels due to the lack of government support… Business owners are at breaking point and there will be closures. Many don’t have the means to keep going beyond September.” Accommodation members are desperate for a lifeline, especially those in the CBD who are struggling to stay open – or even open in the first place. The majority of accommodation hotels require a 65 per cent occupancy to break even. Unfortunately, but not unexpectedly, occupancy rates within the Adelaide accommodation sector continue to sit significantly below this level. Most recent occupancy data demonstrates a dip from late June 2021, coinciding with the NSW restrictions and then the Victorian lockdown and that dip is exceeding the depths of vacancies experience after the Back to Contents
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“Across the industry plans are rapidly accelerating today to hibernate and close hotels due to the lack of government support… Business owners are at breaking point and there will be closures. Many don’t have the means to keep going beyond September.” reopening in August 2020 after effectively three months closure. Except last year Hotels enjoyed JobKeeper support…..not this time.
Overall, these figures indicate a significant and unsustainable decline in occupancy compared to a “normal” trading period.
STR have provided data which compares 2021 Adelaide CBD occupancy rates with the same time in 2019, pre COVID-19 (see table below). *Data includes medi-hotel occupancy
Against this backdrop, we are calling on the South Australian Government to provide targeted, and ongoing financial relief, that will support the accommodation sector out the other side of the pandemic.
Whilst the 2021 data is positively skewed in relation to the 2019 data, due to the inclusion of medi-hotel occupancy, it shows that the industry was beginning to make a recovery during the period of March – May 2021 due to borders largely being open throughout this period, before an immediate decline in occupancy for June and July once Victoria and NSW were placed in lockdown.
Ian Horne, AHA|SA General Manager
OCCUPANCY %
JAN
FEB
MAR
APR
MAY
JUN
JUL
2021
59.7
59.7
69.6
67.3
64.4
57.4
40.7
2019
75.4
83.4
85.2
81.7
76.7
72.1
78.9
Percent Change
-20.8
-28.5
-18.3
-17.7
-16.0
-20.3
-48.4
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| Hotel SA | 7
O N E
F O R
T H E
R O A D
W I T H
V A U G H A N Y
Scott’s Spot Hello all and welcome to the September edition of Scott’s Spot. This month’s issue is highlighted by an array of photos that I have taken over the last month. Once again I hope to share publican stories over the coming months to brighten the mood heading into the spring season.
I was lucky enough to be in the presence of AHA|SA royalty, Gary Coppola and Didier Vollerin. Ian Horne could not resist taking a quick snap highlighting our compliance in wearing a mask.
REGIONAL MEETINGS Unfortunately, with the uncertainty at the time regarding restrictions, the Mid North meeting was cancelled. Good news is that the Clare Country Club will be hosting early next year. The regional for the South Coast Hills did manage to go ahead amidst the uncertainty and a big thanks to Andrew Hill and his team for hosting over 65 members and corporate partners for the afternoon in what was an incredibly strong turnout.
Always nice to catch up with John from the Barker Hotel who jumped at the opportunity to be snapped.
AHA|SA OFFICE NEWS Our intrepid adventurer within the AHA|SA, Bronte McCarthy, took some time off with the family a few weeks back and headed north, passing through Leigh Creek to arrive at his destination of Innamincka. Bronte did spend time at each of the venues and took a couple of shots for me to add to the magazine. Notice the solar panels covering the roof where Bronte’s Pajero is parked in Innamincka. With the installation of a 200 KW solar system comprising of 774 solar panels and 144 storage batteries, it provides 60% of energy needs for Innamincka.
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On the road Spent some time with Marivac and Dale from the Bedford Hotel , Woodside. Another fantastic hills venue.
Yours truly with Doug at the Victory Hotel .
Met with new GM of The Mayfair , Scott Eger who has returned from the Eastern states after a number of years.
Mark and Greg, Directors of the M&G Hotel Group out the front of the Regal Park in North Adelaide.
Andrew posing at the beautifully renovated, Aldinga Hotel .
Lovely to meet Covid Marshall, Janine (right), with family members, who were compliant with wearing face masks.
Until next month, bye for now.
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| Hotel SA | 9
R E G I O N A L
M E E T I N G S
There was a great attendance of hoteliers and corporate partners at the South Coast and Hills Regional Meeting on the 24 August 2021. Thank you to Hilly and the team at the Grosvenor Hotel, Victor Harbor for putting on a superb lunch and a great day.
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Regional
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| Hotel SA | 11
H O T E L
M A N A G E R
Q & A
industry insight
Heath Johansen
GENERAL MANAGER - URAIDLA REPUBLIC (HOTEL, BREWERY, CAFÉ, BAKERY) HOW DID YOU ENTER THE HOTEL INDUSTRY AND WHAT HAS BEEN YOUR CAREER PATH? I began my hospitality career at the young age of 13, working for the Warradale Hotel as a glassie. I have worked at many venues over the course of my career as a bartender, restaurant manager and hotel manager. I have always wanted to be in this industry and had a passion to move up the ranks and put what I have cultivated over the years into practice in venues I have run. DO YOU HAVE ANY FAMILY CONNECTIONS IN THE HOTEL TRADE? Hospitality has always been notorious for nepotism. My mother had long been in the hospitality sector, and it opened the door to a lifelong obsession with this industry. So much so that both my wife, Natalie, and son, Kai, both work here at the hotel, making it a family affair. WHAT DOES YOUR POSITION ENTAIL? Day-to-day operations of the Uraidla Republic and working closely with a great team of managers and department heads to grow our brand. We currently employ 81 staff members on-site. WHAT DO YOU LOVE THE MOST ABOUT WORKING IN HOTELS AND HOSPITALITY? The people have always been the best thing about this job. Whether it be engaging with customers or staff mentorship. It is amazing to see staff develop and find their passion for this industry. It always brings a smile to my face when I see former staff find their own success with new venues and know you helped them on their journey.
WHAT IS THE MOST CHALLENGING PART OF YOUR ROLE? The most challenging aspects of being a manager involves training and motivating staff to consistently exceed customer expectations. I find that the most successful way to do this is to cultivate a great culture amongst the employees. Bad culture will kill a business very quickly, but good culture will take care of itself. WHO HAVE YOUR MENTORS BEEN OVER THE YEARS? I have been very fortunate to work with many fantastic hospitality leaders over the years, such as Bill Sparr, Bob Karpluk, Brett Matthews and Greg Maitland. Each of which have given me their time and energy that has allowed me to grow in my ability. I have always been about growth and development and bringing the next generation of hospitality people through the ranks just as I was. WHAT ADVICE WOULD YOU GIVE TO THOSE LOOKING TO WORK THEIR WAY UP THE HOTEL BUSINESS LADDER? Perseverance is key. You need to love what you do and keep learning. Learn from every person you can and take that knowledge and apply it. Keep building your craft and have fun. There is no other industry that utilises so many different skill sets. WHAT IS ONE OF THE MOST MEMORABLE MOMENTS OR HIGHLIGHTS YOU HAVE FROM WORKING IN THE HOTEL INDUSTRY? There have been many amazing experiences and a lifetime of memories made in this industry.
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I have had the privilege to work with many amazing hospo legends and won lots of awards along the way but a definite stand out was winning AHA|SA’s ‘Best Overall Hotel’ and AHA’s ‘Best Restaurant in Australia’ for the Stirling Hotel in 2015. WHAT DOES YOUR FUTURE LOOK LIKE? WHERE DO YOU SEE YOURSELF IN FIVE YEARS? My family and I are committed to building business here in South Australia. We have the best of everything right at our doorstep and there are so many opportunities to grow and be successful with the right vision. The plan would be to become involved in ownership of my own venue or part of a group and to continue to develop amazing hospitality offerings. WHAT MAKES YOUR HOSPITALITY OFFERING DIFFERENT FROM OTHER VENUES? Our venue has so much to offer anyone venturing into the Adelaide Hills. We have a hotel, brewery, café and bakery all on-site. The décor is quirky and unique with a big focus on ‘upcycling’. We also have a newly redeveloped wine cellar that houses over 4000 bottles with many from the Piccadilly Valley to promote this amazing region. Back to Contents
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AHA|SA IS PROUDLY IN SUPPORT OF THE FOLLOWING ORGANISATIONS South Australian hotels have a long and proud history of helping the community. On behalf of hotels with gaming machines in SA, the AHA|SA coordinates the "Pubs with Heart" funding program (formerly Hotel Care Community Projects). Since it was established in 1995, "Pubs with Heart" has poured more than $10 million back into the community. It has a particular focus on supporting charities, not for profit organisations and disadvantaged groups. Funding for "Pubs with Heart" is provided by the Independent Gaming Corporation.
Julian Burton Burns Trust
RSPCA SA
Junction Australia
SA Tall Ships
Keith and District Hospital
SAHMRI
Kidsafe
Sailability SA
Kurruru Youth Performing Arts
Salvation Army
Legacy Club of Adelaide
Sammy D Foundation
Leukaemia Foundation of SA
SCOSA
Life Education SA
SIDS and Kids
Catherine House
Lifeline Make a Wish Foundation
SIDS and Kids SA
Centacare Childhood Cancer Association
Mary Potter Foundation
Community Food SA
Minda Inc
Cora Barclay for Deaf Children
Motor Neurone Disease Association
For more information, visit our website
Adelaide Festival Centre Foundation Adelaide Festival for Young People Inc Adelaide Northern Division of General Practice Adelaide Symphony Orchestra
Council on the Ageing
Alzheimer's Australia SA Inc
Crippled Children's Association
Anglicare SA
Cystic Fibrosis SA Inc
Animal Welfare League of South Australia
Daw House Hospice Foundation
Anti Cancer Foundation
Dialysis Escape Line Australia
Arthritis Foundation of South Australia Inc Aust Cranio Maxillo Facial Foundation Australian Dance Theatre Australian Festival for Young People Australian Huntington's Disease Assoc Australian Kidney Foundation Australian Paralympic Committee SA Branch Autism SA Barkuma Inc Bedford Group Inc Bereaved Through Suicide Support Group Inc BlazeAid Inc Blind Sporting Council Camp Quality Cancer & Bowel Research Trust Canine Companions of SA Inc CanTeen Cardiovascular Research Centre
Sight for All Soles4Souls South Australian Farmers Federation
Multiple Sclerosis Society of SA & NT Muscular Distrophy Association Inc
South Australian Organ Donation Agency Southern Cross Care SPARK Resource Centre Inc
Neil Sachse Foundation Inc
Special Olympics
Dis-Able Sailing Inc
Nexus Multicultural Arts Centre
Spina Bifida & Hydrocephalus Assoc of SA
Downs Syndrome of SA
No Strings Attached Theatre
St Ann's Special School
Eating Disorders Association of SA
Northern Area Riding for the Disabled
St John Ambulance Australia SA Inc
EMT Ambulance SA
Novita Children's Services
St Patricks Special School
Enfield Community Food Centre Inc
NurseLink Foundation Ltd
Still Aware
One & All Youth Dev Foundation
The Mary Potter Foundation
Flinders Lodge Appeal
The Queen Elizabeth Hospital
Flinders Medical Centre Foundation
Operation Flinders Foundation
Florey Research Fund Foodbank of South Australia
Palliative Care Council South Australia Inc
Foundation Daw Park Inc
Paraquad SA
The Society of St Hilarion
Guide Dogs SA
Parkinson's SA
Time for Kids
Hands On SA Ltd
Phoenix Society
Tutti Arts Inc
Hanson Cancer Research
Prostate Cancer Foundation of Australia
Urban Myth Theatre of Youth
Hanson Centre for Cancer Research
Oz Harvest
Reclink
The Repat Foundation The Salvation Army The Smith Family
Variety - The Children's Charity
Riding for the Disabled
Walker Flat Country Fire Service
Royal Adelaide Hospital Appeal
Wheelchair Sports Association
Hutt Street Centre
Royal District Nursing Service of SA Inc
Inclusive Directions
Royal Flying Doctor Service
Women's & Children's Foundation
Jodi Lee Foundation
Royal Society for the Blind
John Fawcett Foundation
RSL
Heart Kids of South Australia Inc Helping Hand Aged Care
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Yellow Door Foundation Youth Opportunites Association (SA) Inc
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Accor Warns of Hotel Closures Without “Urgent Support” Described as Australia’s “most powerful hotel boss”, Accor Pacific CEO Simon McGrath has warned that hotels will be forced to close in the face of plummeting occupancy levels. Speaking to The Australian, he said hotels across Australia were drawing up plans to “hibernate and close” as a consequence of inadequate government support. He told the newspaper that “business owners are at breaking point and there will be closures. Many don’t have the means to keep going past September.” He urged State and Federal governments to put aside their “bickering” over border closures, which impacted tourism more than any other sector, and to set a “set an opening date to bring an end to the current uncertainty”. “Having the courage to commit to a date will give people confidence and unite our country behind a common goal.” The article reported: “Mr McGrath called on Canberra to urgently reinstate support packages such as JobKeeper, saying tourism was in a worse state than last year, when it commenced the funding program”. Journalist Lisa Allen also cited Jerry Schwartz, “one of
the country’s largest private hotel owners” who has shut the Rydges Sydney Central, which employs 400 staff. “We are dependent on government support to keep surviving. It really is a serious situation,” he was quoted as saying. AHA|SA PRESIDENT BACKS CALLS AHA|SA President, David Basheer, called on the Government to revert to the original criteria of financial assistance for venues negatively affected by COVID-19inspired Public Health Orders. “To offer assistance solely based upon what restrictions exist in your locality has heavily discriminated against some tourism and hospitality outlets,” he said. “CBD accommodation venues have operated at minimal occupancy for weeks due to the heavy border closures, with little upside forthcoming. And of course, to get any occupancy, their rates have taken a pounding. “Every week, they are getting left further behind as our pre-COVID-19, $8.1 billion visitor economy shrinks. “These venues, some of which are small and family operated, should not be expected to exhaust all their working capital or go deeper into debt simply to satisfy the health needs dictated to them.”
LANGFORDS HOTEL BROKERS
Selling Hotels Since 1959
This month’s historical interest. AHA (S A) Branch Delegates 1982/83 Peter Whallin Sturt Arcade Hotel. Fred Basheer Strathmore hotel. Peter Brien Alberton Hotel. David Le Cornu Earl of Zetland Hotel.
Glynde Hotel. Barry McMutrie Hotel Seaton. Brian Wilson various hotels as investor.
Mick Kennedy Warooka Hotel. Don Marshall Hotel Risdon Pt Pirie
Peter Howell Robin Hood Hotel. Bill McCawley Exeter hotel Exeter. Bernie Moore Brecknock hotel. Reg Edmonds Maid of Auckland hotel.
Lloyd Harvey Henley Hotel. Roy Temple Crown Hotel Victor Harbor. Mrs I L Glover Balhannah Hotel.
Peter Dignan Commercial Hotel Orroroo. Colin Taylor Pastoral Hotel Pt Augusta. Peter Hurley Hotel Royal Torrensville.
Greg Elix Vine Inn Nuriootpa. Howard Nourse Gilbert Valley Hotel Saddleworth. M W Hill Berri Hotel.
Guy Matthews Various hotels. Doug Elefsen Minnipa hotel.
Howie Sangster Old Lion Hotel. Jack Hoban
0410 605 224
Peter Brown Blyth Hotel.
Source: AHA National Year Book 1982/83.
john@langfordshotelbrokers.com.au
www.langfordshotelbrokers.com.au
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| Hotel SA | 15
Ten Tips to Boost Your Business, Despite COVID-19
Hotel SA looks at current trends and links them to hotel operations to find new ways to profit in difficult times. 1. Change your thinking. a. It’s tough to do but try to view it as an opportunity. b. Is there the potential in the longer term to gain more than you have lost? c. Remember that you are not just in the hospitality business, you are also in the “confidence business”. 2. Work with the on-again, off-again nature of restrictions. Have marketing campaigns ready to go as soon as restrictions are lifted and maximise the number of sittings your dining areas can handle. If demand is not high enough for several sittings, then use that to your advantage by promoting “no 90-minute sittings - stay as a long as you want”. 3. If lockdowns continue, how do you hang on to your best staff? Opening a takeaway coffee window or pre-cooked meals may not supercharge your bank account but it will help you keep key staff, such as chefs, gainfully employed so they are not lost to competitors. 4. Some consumers will prefer to continue avoiding crowded spaces. Can you offer higher quality home delivered meals (or pre-prepared heat-andeat meals) that separates you from the junk food options that proliferate? 16 | Hotel SA | W W W . A H A S A . A S N . A U
5. The pandemic has forced people to consider health issues on a daily basis. Make sure you have enough healthy options on your menu and that they are clearly marked (and marketed). 6. Social distancing remains important. As we come out of winter, can you open up more space outdoors? While there is still a chill in the air, include rugs and space heaters. 7. More people will continue to work from home. How do you reach the work-from-home segment? They still want options for breakfast, lunch, coffee and social drinks. 8. More people used shopping online during the pandemic. This behaviour will remain. That opens up opportunities for alcohol deliveries and meal deliveries. 9. Check your own venue figures but in most sectors, the majority of people are shopping using a phone. Does your website offer a near-perfect online experience? When did you last try to make a booking on your own website, using your phone? 10. People will pay a premium for quick deliveries. Demand for this segment is growing. It’s an option for most retailers. As an exercise, check out the ordering options at Dan Murphy’s, which has tiered delivery payments tied to speed of delivery. Back to Contents
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0466 148 752 chris.seage@cardtronics.com.au www.cardtronics.com.au W W W . A H A S A . A S N . A U
| Hotel SA | 17
How We Were Hacked OVER THE COMING ISSUES, HOTEL SA WILL SHARE STORIES ABOUT HOW INDIVIDUALS AND BUSINESSES HAVE BEEN HACKED. In this story, imagine that this person is one of your finance staff, working in your company bank accounts. Note: Mary is not the person’s real name. Mary opened her online bank account as she normally did, using her user name and strong password. After she had accessed her personal banking page, a pop-up screen appeared. It ghosted out the web page she was on and contained a message panel. The message appeared to come from the bank. It asked her to make a $2 transaction as a security checking procedure. She was assured that the funds would not come out of her account. Mary tried to click away from the message but she was unable to do so, without acting on the message. Frustrated by the experience but reassured that the pop up was occurring within the bank’s website, she entered the details for a $2 transaction. The shaded overlay screen promptly disappeared and she could access her bank accounts as normal. Mary was slightly suspicious. She checked the account over the next few days and noted that the transaction had not occurred. Two weeks later, she went to an account that she rarely used and found that the balance was $0. Alarmed, she checked another sub-account and found 18 | Hotel SA | W W W . A H A S A . A S N . A U
that it had also been stripped of funds. The hackers had left her main account until last and drained most of her funds – but left a small balance (perhaps to avoid raising a red flag at the bank). Four weeks after the theft, Mary was still working with the bank to recover the funds. WHAT HAPPENED? Somehow, Mary’s computer had been infected by a virus. She is a smart person who does not click on unknown links, open spammy emails or visit “dodgy” websites. Yet somehow, it appears that the hackers had managed to insert a virus onto her laptop. It recognised when the bank account was opened and was able to overlay a ghosted web page over the official bank web page. It was well designed and conformed with the design and wording normally used by her bank. WHAT SHOULD YOU DO? All security experts and government agencies say the same thing: your staff are the weak link in your defences. Make sure you regularly communicate the need for them to be wary about opening emails and attachments from unknown sources. Attachments that seem unusual but come from a trusted source should always be verified – by phone! For larger organisations, organise training and also consider whether staff should be tested to assess their level of knowledge and to identify any gaps. Back to Contents
WOMEN IN HOTELS 2021 CONFERENCE
FIND OUT MORE
The Women in Hotels conference is a biennial event bringing together women from across the South Australian Hotel Industry to be inspired, share their knowledge, and strengthen their networks. The 2021 Conference provides an inspiring and comprehensive range of topics and presenters. The program has been deeply considered to bring a raft of practical thinking and tools to take back to the workplace. We are delighted to announce our keynote speaker the amazing Taryn Brumfitt a global thought leader and motivational speaker. She has reached over 200 million people worldwide with her inspiring message to EMBRACE your body! We strongly encourage all female hotel staff to attend!
T U E S DAY 2 8 S E P T E M B E R 2 02 1 W I L L I A M M AG A R E Y R O O M - A D E L A I D E OVA L @ WO M E N I N H O T E L S Back to Contents
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| Hotel SA | 19
The Maylands Hotel STRIKING THE PERFECT BALANCE WORDS: LUCY BREWER
20 | Hotel SA | W W W . A H A S A . A S N . A U
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When you think of the Maylands Hotel , leafy suburbia springs comes to mind. Established in 1883 and currently owned by Matthews Hospitality Group, the hotel sits just five minutes from the Adelaide CBD in the backstreets of Maylands, and is known for its historical charm. Preserving this rich history was front of mind during the hotel’s refurbishment.
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| Hotel SA | 21
“The objective of the refurbishment of the Maylands Hotel was to consolidate the different design concepts of the past, and create a cohesive vibe that is a destination for new clientele and felt like home for the locals to enjoy with family and friends,” said Group CEO, Andrew Kemp. He said the refurbishment needed to be “interesting, functional and comfortable” to complement the existing design elements. “So often pubs renovate and become too ‘trendy’ for the regulars that had their favourite table by the window, or stool at the bar where they have a quiet knock off,” said Andrew.
22 | Hotel SA | W W W . A H A S A . A S N . A U
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Proudly supplying hundreds of South Australian venues
Everything Coffee Are you using a South Australian roaster? Keep your money in South Australia to be spent at your venues. Coffee World is a family owned South Australian Business! We take pride in the fact that we sell quality coffee and associated products. Our business continues to grow based on our high product standards, competitive pricing, and unparalleled service. Apart from supplying high quality coffee consumables, we can provide a vast range of coffee equipment, fully maintained by our inhouse service department.
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The Return of an SA Classic! Don’t re-sign with that multinational, keep your money in South Australia to be spent at your venues! The Halls brand of Traditional Soft Drinks is now back in the hands of a family owned, South Australian Business! Boasting the same capabilities as the others, but with better service, better taste, and better profit margins for you! On top of that – as you help us grow - we will employ more South Australians who spend money in your venues – not ship it offshore to foreign owners! If ‘support local’ is more than a marketing buzzword to your business, email us at info@hallsdrinks.com.au today, to find out more about our equipment, post mix and full range of splits for your venue.
“Management entrusted a non-traditional, boutique residential stylist to break away from your typical major pub renovation In doing so, the Maylands has become a modernised heritage building filled with warm and inviting spaces.” The lead designer, Deb Barnes of Deb Barnes Design, worked closely with the Maylands Hotel team to balance tradition and modernity. The aim of the refurbishment was for the hotel to grow its traditional clients while attracting new patrons, with a particular focus on younger clientele.
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| Hotel SA | 25
Barnes incorporated outdoor bench seating, high bar tables and extra seating at the main bar, aiming for more of a “relaxed vibe.” “The goal was to balance the spaces and update areas so that they had their own quirks but didn’t dominate,” said Andrew. “Deb concentrated on simplifying the spaces by starting with a base of classic black and white, then adding layers of warm textures and finishes and finishing with some bold patterns and colours that all add interest and personality to each space.” Project Meraki installed bench seating to the front of the building, which Barnes noted as a “huge success.”
“The aim of the refurbishment was for the hotel to grow its traditional clients while attracting new patrons, with a particular focus on younger clientele.”
26 | Hotel SA | W W W . A H A S A . A S N . A U
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INTELLIGENT VIDEO ANALYTICS
Responsible Gaming u Ensure compliance with responsible gaming regulations u Centralised / Distributed model support u Real time Monitoring and Alerting u Analytics and investigation
VIX VIZION’S IMAGUS INTELLIGENT VIDEO ANALYTICS SOFTWARE PROVIDES A SIMPLE ACCURATE SOLUTION FOR COMPLYING WITH RESPONSIBLE GAMING REGULATION AND HELPING MANAGE CUSTOMERS IN YOUR LICENSED VENUE
CENTRALISED AND DISTRIBUTED MODEL SUPPORT
REAL TIME MONITORING AND ALERTING
• Customer can exclude themselves at the licensed venue or through a centralised service • Enrolments are made easily • Facial images can be shared with nominated excluded venues • Facial biometrics can be integrated with the licensed venues VMS/CCTV facilities
• Self excluded customers faces are tagged on enrolment to ensure they are banned from gaming rooms • Faces of patrons are checked against banned lists upon entering a licensed venue or gaming room • Alerts are raised in real time and can be sent to key staff/duty manager via SMS or email
ANALYTICS AND INVESTIGATION • Forensic tools are available to enable the analysis of customer non-compliance • Analytical data is available to assist with trend analysis and venue compliance • Behavioural information can be collected to show patrons gaming patterns
VIX VIZION - PRIVACY AND SECURITY Responsible gaming is a very sensitive issue and the Imagus software has been designed with privacy principles top of mind. The facial images are stored in a secure facility and will only be shared to those licensed venues nominated by the self excluded customer. Images can be shared as image files or metadata. The data can be automatically purged from the system when the exclusion period expires.
e info@vixvizion.com w vixvizion.com Back to Contents
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| Hotel SA | 27
“It’s a gorgeous spot to sit in the sun, have a drink and a meal whilst gazing across to the park,” she said. “We installed fairy lights and have planted grape vines which in time will trail across the verandah posts, providing a beautiful green space.” The refurbishment emphasises the northern light in the lounge and bar area. The hotel’s old wooden windows were removed and bifolds were installed, brightening the space. The jarrah floorboards were brought back to life, and the building’s exterior was freshly painted black and white to reflect the interior décor.
Artisan Condiments
Milestone Chemicals would like to take this opportunity to congratulate the Maylands Hotel on
Australian made artisan condiments
their refurbishment. We are proud to be associated with the hotel and appreciate
Supplied ready for service by the kilo or per unit for table top. Used by renowned chefs in the industry. Maylands, Warradale, Kensi & The District, just to name a few.
the loyalty shown in allowing us to supply our range of cleaning chemicals, paper goods and cleaning accessories over many years. We wish you continued success.
P (08) 8186 4999 | M 0418 572 399
Call the Team on 0412 600 671 for more information.
E t.burgess@milestonechemicals.com.au
info@grundsgourmet.com www.grundsgourmet.com
www.milestonechemicals.com.au
28 | Hotel SA | W W W . A H A S A . A S N . A U
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Bringing the world of interiors and outdoor entertaining to South Australian hospitality venues, with exclusive brands and experience in project delivery. Keep your eye on us for our new look…. Launching soon!
Proud to be associated with The Maylands Hotel. 08 7320 1689 studio@asserco.com.au www.asserco.com.au Back to Contents
Relocating to Ground Floor, 22 Fullarton Road, Norwood SA 5067 As of 2nd October, 2021 W W W . A H A S A . A S N . A U
| Hotel SA | 29
“The hotel is a hidden gem.” “Everything has had a fresh coat of paint. We included some dark feature walls which help break up the white and have added some plants to bring some softness,” said Deb. “In the foyer we added an understated feature ‘M’ on one of the walls. “We removed an old-style water feature that wasn’t working and converted it into a planter box highlighted with up lights. “A new chandelier with a modern take was installed to add a bit of glamour to the entrance.” This “cosmetic refurbishment” had a minimal impact on day-to-day operations and the hotel was mostly able to operate as usual. “The hotel is a hidden gem,” said Andrew. “It does not rely on its location or street presence, but once you’ve found it and experienced its charm, you can’t help but want to go back and enjoy its interesting spaces and inspired food and beverage offering.”
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30 | Hotel SA | W W W . A H A S A . A S N . A U
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P R O U D TO H AV E SUPPLIED THE CARPET AND RUGS I N T H E ST U N N I N G M AY L A N D S H OT E L R E N OVAT I O N
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| Hotel SA | 31
AHA|SA MEMBER INFORMATION
High Court Overturns Casual Employment Ruling OWEN WEBB - AHA|SA WORKPLACE RELATIONS MANAGER In a significant matter concerning the nature of casual employment the High Court has unanimously allowed an appeal from a judgement of the Full Court of the Federal Court of Australia, resulting in the Federal Court’s ruling on casual employment in the Rossato Decision being overturned. A summary of the background of the case, the Appeal and the High Court’s decision is outlined below. BACKGROUND Between 2014 and 2018, Mr Rossato was engaged by WorkPac (being a labour hire company) to work for Glencore in one of its Queensland coalmines. Over the course of 4 years, Mr Rossato was issued with 6 separate and consecutive employment contracts. During each period of engagement, Mr Rossato was engaged as a casual “Field Team Member” (FTM). In 2018, following his retirement and relying on the decision in WorkPac v Skene [2018] FCAFC 131 (Skene), Mr Rossato wrote to WorkPac claiming he was entitled to payment of his leave entitlements in addition to the entitlements contained in the WorkPac Pty Ltd (Coal) Industry Enterprise Agreement 2012 (the Agreement). 32 | Hotel SA | W W W . A H A S A . A S N . A U
WorkPac subsequently commenced proceedings in the Federal Court seeking declarations confirming Mr Rossato: 1. was a casual employee rather than a permanent one; and 2. if Mr Rossato is found to have leave entitlements owed to him, could WorkPac off-set these entitlements against payments made to Mr Rossato in the past. FULL FEDERAL COURT DECISION In the Full Federal Court’s decision in WorkPac Pty Ltd v Rossato [2020] FCAFC 84 (Rossato Decision) Justices Bromberg, White and Wheelahan JJ, considered, in detail, the legislative framework regarding casual employment in Australia and re-affirmed the submission in Skene: “the indicia of casual employment referred to in the authorities [being] irregular work patterns, uncertainty, discontinuity, intermittency of work and unpredictability – are the usual manifestations of an absence of a firm advance of commitment”. Further, the Court submitted that that the description parties use to categorise their relationships is not determinative nor conclusive of the entirety of the Back to Contents
employment arrangement: “the assessment of whether a person is a “casual employee” is to be conducted by a characterisation of all of the relevant facts which speak to the type of employment that existed at the time the entitlements in question accrued.” Their Honours then turned their attention to how Mr Rossato worked under his 6 various contracts, specifically: working predictable and systematic rosters which operated on a 7 days on/7 day off basis, with some rosters being set some 12 months in advance. The Court was critical of this and noted this conduct was indicative of a “firm advance commitment” on the part of the parties to be engaged on an “on-going” indefinite employment rather than a casual one. In conclusion, their Honours “found that Mr Rossato was not a casual FTM under the [Agreement], noting that the circumstances of his employment could not be distinguished in a material way from those of Skene”.
• The Fair Work Act explicitly recognises that casual employment can be “long term”, and can involve “a reasonable expectation of continuing employment … on a regular and systematic basis”’ • No firm advance commitment was evident in the express or implied terms of any of the six employment contracts or otherwise. • That in the Rossato Decision, White J, erred in the significance he accorded to the rosters pursuant to which Mr Rossato worked, contending that regularity of work is consistent with casual employment. • That it was not obliged by the contracts to offer any assignments to Mr Rossato and that he could accept or reject any offer of an assignment. • That Mr Rossato had been categorised as a casual for the purposes of the Agreement2. Mr Rossato submitted that:
The decision meant, Mr Rossato, who was engaged as a casual employee was entitled to claim, and be paid entitlements to annual leave, personal/carer’s leave and compassionate leave as contained in the Fair Work Act 2009 (Cth) (Fair Work Act).
• He had a firm advance commitment to his working hours, agreed by roster, such that neither he nor WorkPac ever had to confirm or query whether he was required for work or whether he would attend work on a particular day.
WORKPAC’S APPEAL
• The work he was employed to perform was ongoing and indefinite and that WorkPac’s need for him to perform this work was stable and predictable.
WorkPac sought special leave to appeal the Rossato Decision in the High Court. The High Court granted WorkPac special leave to appeal. The basis of WorkPac’s appeal was: 1. That the Full Court ought to have held that Mr Rossato was a casual employee for the purposes of the Fair Work Act and the Agreement. 2. Alternatively, that the Full Court erroneously rejected its claims in relation to set off and restitution. HIGH COURT DECISION In both the Skene and Rossato Decision’s the parties accepted that the expression “casual employee” under the Fair Work Act refers to an employee who has no “firm advance commitment as to the duration of the employee’s employment or the days (or hours) the employee will work”.1 The pivotal question to the resolution of the Appeal for the High Court was to determine whether such a firm advance commitment existed in respect to Mr Rossato’s employment. As part of the Appeal WorkPac submitted that: • the characterisation of an employee as “casual” depends entirely on the express or implied terms of the employment contract and (in the case of wholly written employment contracts) without reference to post-contractual conduct. 1 2 3 4 5
• He was engaged to work a standard work week, according to rostered hours, and alongside full-time employees. • That he worked at the mine on a drive-in, drive-out basis and stayed in accommodation arranged by WorkPac in advance3. Having reviewed Mr Rossato’s contracts of employment, the High Court determined that the contracts expressly provided that Mr Rossato’s employment was on an “assignment-by-assignment basis”, with Mr Rossato entitled to accept or reject an offer of an assignment and WorkPac were under no obligation to offer any further assignments. Further, the High Court determined that there was no basis for any suggestion that the contracts provided a firm advance commitment to continuing work4. The High Court heard submissions in relation to the significance of the rostering system under which Mr Rossato was obliged to work. The High Court ultimately determined that Mr Rossato’s working hours fixed by roster was of limited significance and that the Full Court erred in attributing such significance to these rosters. The High Court found that despite the rosters, there was still an absence of a firm advance commitment to continuing work beyond the completion of each employment contract5.
WORKPAC PTY LTD v ROSSATO & ORS [2021] HCA 23, see para 32 Ibid, see para [42]-[44] Ibid, see para [45]-[47] Ibid, see para [88] Ibid, see para [96]
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| Hotel SA | 33
In conclusion the High Court found that:
IMPLICATIONS FOR MEMBERS
• The contractual arrangements between WorkPac and Mr Rossato did not include a mutual commitment to an ongoing working relationship between them after the completion of each assignment. The express terms of the relationship between WorkPac and Mr Rossato were distinctly inconsistent with any such commitment. Mr Rossato’s entitlement to remuneration was agreed in that basis6.
The High Court’s decision on the appeal of the Rossato case, together with recent Federal Government amendments to the definition of casual employment in the Fair Work Act have provided a greater level of certainty for employers in relation to casual employment.
• That the performance of Mr Rossato’s obligations was organised in accordance with Glencore’s rosters and thereby exhibited features of regularity and constancy did not establish a commitment between the parties to an ongoing working relationship after each assignment was completed. In carrying out each assignment, Mr Rossato worked as a casual employee7. The High Court allowed WorkPac’s appeal on the basis that Mr Rossato was a casual employee of WorkPac and accordingly the orders of the Full Court be set aside. 6 7
Members are reminded of the importance of providing casual employees with a written employment contract upon their commencement and in particular clearly articulating in the contract that there is no firm advanced commitment to an ongoing pattern of hours of work. The AHA|SA has contract of employment templates available for Members to utilise. To download a copy of the full decision please click on the link below: https://eresources.hcourt.gov.au/downloadPdf/2021/ HCA/23
Ibid, see para [105] Ibid, see para [106]
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INVENTIVE SIMPLIFICATION
COOK.PRESERVE.SERVE
THE FUTURE OF FOOD In t od a y ’s en viron m en t it is m ore im p or t a n t t h a n ever t o b e a b le t o p reser ve a n d ser ve h ot f ood f or lon g er, red u ce w a st e a n d la b ou r cost s w h ile p reser vin g p rofi t a b ilit y. Only EVEREO® machines have the worldwide patented EXEVER® technology, safely hold food at an incredibly even, computer-controlled temperature within a (+/- 0.5°) of variance. Made by UNOX, to exclusively deliver quality meals preserved at service temperature ready to serve at anytime of the day or night. We are incredibly proud to have designed and manufactured the first high temperature food vacuum solution, it is no longer necessary to cool food rapidly, store and regenerate. Simply cook the food, vacuum with the MULTI.Day Hot Vacuum pump and tray system and preserve until service up to 72 hours. The patented vacuum device, MULTI.Day Hot Vacuum is the only one capable of vacuuming hot food inside the MULTI.Day Trays, optimizing the transport of hot food and taking full advantage of the Service Temperature Preservation technology in EVEREO®
UNOX uses world-leading technology to bring together the art and the science of cooking. We are deeply committed to our customers, and have unrivalled experience in creating food systems for any type of business. Whether your business is brand new, evolving or expanding, UNOX is with you every step of the way. For more information on EVEREO® and MULTI.Day please contact Marco Moresco E: chef@unoxaustralia.com.au | M: Back to Contents W 0427 W W .470 A H 948 A S A . A S N . A U UNOX Australia | 7/100 New Street | Ringwood | Victoria | 3134
| Hotel SA | 35
Our Purpose - To provide the hotel industry the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families. Our Goal - A compliant and proactive hotel industry that works with regulators, gambling help services, and players to limit the harm caused by gambling. Gaming Care is the hotels responsible gambling early intervention agency, and is an initiative of the AHA|SA. Gaming Care’s role to assist venues to minimise the harm caused by problematic gambling behaviour in all South Australian hotels with gaming machines by working directly with venue staff, Gambling Help Services, other relevant organisations and stakeholders.
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.
SOME OF OUR DUTIES INCLUDE:
Assisting hotel staff in the early identification and support of patrons and staff who may be experiencing difficulty with their gaming behaviour. Developing and promoting initiatives, programs and policies designed to facilitate the early identification of problematic gambling behaviour. Assisting hotel staff in providing responsible gambling service,
on or with the capacity to influence the service, by training
in responsible service of gambling. This helps reduce harm through the creation of a responsible gambling culture within the venue. Gaming Care has developed a Responsible Gambling Document for venues which details the ways in which staff training and measures for intervention with problem gamblers are implemented, and the roles of staff in the implementation of the code. 36 | Hotel SA | W W W . A H A S A . A S N . A U
T: 0 8 8 1 0 0 2 4 9 9 F : 0 8 8 2 3 2 4 9 7 9 E: INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000
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A C C O U N TA N C Y S E R V I C E S
ENERGY
KITCHEN & BAR EQUIPMENT
Bentleys SA 8372 7900 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159
Class A Energy Solutions 8391 4853
FA C I A L R E C O G N I T I O N T E C H N O L O G Y
Andale Hotel Services 8234 0388 Bunnings Group 0435 630 660 Stoddart Manufacturing & Food Service Equipment 0427 106 103
AT M S
COMS System Ltd 04 21 341 261
LEGAL SERVICES
Banktech/Maxetag 1800 08 09 10 Cardtronics 03 9574 4878 Next Payments 1300 659 918 ARCHITECTS & INTERIOR DESIGNERS
Studio Nine Architects 8132 3999 AUDIO VISUAL
Big Screen Video 1300 244 727 Novatech Creative Event Technology 8352 0300 BACKGROUND MUSIC
Moov Music 1300 139 913 Zoo Business Media 07 5587 7222 BANKING & FINANCE
Bank SA 8424 5536 Perks Accountants & Wealth Advisors 08 8273 9300 BEER DISPENSE EQUIPMENT
Andale Hotel Services 8234 0388 BEVERAGE GASES
BOC Limited 0424 647 568 Supagas 8252 7472 BEVERAGES
Accolade Wines 8392 2238 CUB Premium Beverages 8276 4888 Australian Liquor Marketers 8405 7744 Carlton & United Breweries 8416 7819 Coca Cola Europacific 8416 9547 Coopers Brewery 8440 1800 Diageo Australia 8245 9300 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING
Liquor Legends 0429 825 072 Perks Accountants & Wealth Advisors 08 8273 9300 Winnall & Co. 8379 3159 BUILDING EQUIPMENT/SUPPLIES/ HARDWARE
Bunnings Group 0435 630 660 CASH & COIN EQUIPMENT
Banktech/Maxetag 1800 08 09 10 BK Electronics 0431 509 409 Cardtronics 03 9574 4878 Next Payments 1300 659 918
Power Maintenance 1300 700 500 Trans Tasman Energy Group 1300118 834
Vix Vision 0400 310 326 FINANCIAL PLANNING
Perks Accountants & Wealth Advisors 08 8273 9300
DBH Lawyers 8216 3389 Ryan & Durey Solicitors 6166 9000 Wallmans Lawyers 8235 3000 L O YA LT Y & R E W A R D S Y S T E M S
Liquor Legends 0429 825 072
Winnall & Co. 8379 3159
M A R K E T I N G & C O M M U N I C AT I O N S
F I R S T- A I D
Social Media AOK 0413 469 938
St John 1300 360 455
MEDIA
FOOD SERVICES
PFD Foodservice 8114 2300
Boylen 8233 9433 FIVEaa 8419 1395 Foxtel 1300 138 898 InDaily 8224 1600
Thomas Foods 8162 8400
MUSIC LICENSING
FURNISHINGS
OneMusic 8331 5800
Bidfood 0427 099 558 Galipo Foods 8168 2000 International Oyster & Seafoods 8231 6441
Concept Collections 1300 269 800
ONHOLD/MESSAGING
G A M I N G A N A LY S I S
Adelaide's 1800 ON HOLD 8125 9370
Independant Gaming Analysis 8376 6966
PAY R O L L & H R R E S O U R C E S
Winnall & Co 8379 3159
Liquor Legends 0429 825072 Tanda 1300 859 117 Winnall & Co. 8379 3159
G A M I N G L O YA LT Y
Banktech/Maxetag 1800 08 09 10 Bluize 1300 557 587
POS SYSTEMS
Qantum 0416 317 205
Bluize 1300 557 587 Liquor Legends 0429 825 072 H&L Australia 1800 778 340
GAMING MACHINE SERVICES
Ainsworth Game Technology 0409 171 616 Aristocrat Technologies Australia 8273 9900
P R O M OT I O N A L P R O D U CT S
GBay / Aruze 0409 673 778
The Banner Crew 8240 0242
GFR PRO 0408 186 540
P R O P E R T Y S A L E S & V A L U AT I O N S
IGT 8231 8430
Knight Frank Valuations & Advisory SA 8233 5222
Independant Gaming Analysis 8376 6966 Konami Australia Pty Ltd 0409 047 899 Scientific Games 8340 1322
R E TA I L L I Q U O R M A R K E T I N G
Liquor Legends 0429 825 072 Liquor Marketing Group 8416 7575 Urban Cellars 0429 825 072
MAX 8275 9700 GAMBLING SERVICES
The Lott 132 315
SECURITY SERVICES & PRODUCTS
UBET 8354 7300
DNA Security Solutions 1300 667 688
GIFT CARDS
S P O R T S & E N T E R TA I N M E N T M E D I A
The Pub & Bar Card 1300 375 346
Foxtel 1300 138 898
H OT E L B R O K E R S
Langfords Hotel Brokers 0410 605 224 McGees Property Hotel Brokers 8414 7800 H OT E L M A N AG E M E NT
Liquor Legends 0429 825 072 H&L Australia Pty Ltd 8291 9555
S TA F F T R A I N I N G & R E C R U I T M E N T
Career Employment Group 8338 1492 Maxima 8340 7766 Perks Accountants & Wealth Advisors 08 8273 9300 St John 1300 360 455
I N F O R M AT I O N S Y S T E M S / S I T E P R E P
S U P E R A N N U AT I O N
Max Systems 8275 9700
HostPlus 8205 4965
INSURANCE
WEBSITES
Aon Risk Solutions 8301 1111
Boylen 8233 9433
I . T. P R O D U C T S & S E R V I C E S
W O R K E R S C O M P E N S AT I O N
CLEANING SERVICES
Boylen 8233 9433
SERVICES
Smart Cleaning Services 1300664647
Comp Now 1300 2667 669
EML 1800 469 931
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| Hotel SA | 37
Corporate Partners 2021/22 D I A M O N D
P L A T I N U M
G O L D
131 733 S I L V E R
pfdfoods.com.au For full product range and details of your nearest branch
Ainsworth Game Technology
Energy Action
Australian Liquor Marketers
Foxtel
BankSA
GFR PRO
Oatley Fine Wine Merchants
Social Media AOK
Big Screen Video
IGT
OneMusic
St John
Bluize
Independant Gaming Analysis
Options Wine Merchants
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B R O N Z E
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Studio Nine Architects
Langfords Hotel Brokers
Supagas
Liquor Legends
The Banner Crew
Maxima Training Group McGees Property Hotel Brokers Next Payments Perks Accountants & Wealth Advisers
The Pub & Bar Card Trans Tasman Energy Group Vix Vision Wallmans Lawyers
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L I C E N S E E
AUGUST 2021
T R A N S F E R S
H OT E L
L O C AT I O N
D AT E G R A N T E D
NEW LICENSEE
Challa Gardens Hotel
West Croydon
04.08.21
RD Jones Challa Pty Ltd
Glenelg Jetty Hotel
Glenelg
09.08.21
Jetty Bar Glenelg Pty Ltd
Sideways Liquor Co
Prospect
11.08.21
MG Pallister Pty Ltd
Newmarket Hotel
Port Adelaide
12.08.21
Black Rhino (Newmarket) Pty Ltd
Grand Hotel Millicent
Millicent
13.08.21
Yvonne Allison Pickford and John Franz Wyk
Kalangadoo Hotel
Kalangadoo
23.08.21
Sean Joseph Docherty & Deborah Maree Docherty
The George Hotel Millicent
Millicent
30.08.21
Black Rhino (George) Pty Ltd
Cavan Hotel
Cavan
30.08.21
Cavan Trading Pty Ltd Robin Hood Hotel Strathalbyn
+
NEW MEMBERS
Arthur Art Bar Robin Hood Hotel Strathalbyn
Arthur Art Bar
O F F I C E
+
P U B L I S H E R
H O L D E R S
P (08) 8233 9433 W www.boylen.com.au
C O N TA C T
TIM BOYLEN Managing Director tboylen@boylen.com.au
Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL
PO Box 3092, Rundle Mall SA 5000
PHONE
(08) 8232 4525
JAMIE RICHARDSON Advertising sales@boylen.com.au
MADELAINE RASCHELLA ELLIOTT Studio Manager/Graphic Designer
FAX
(08) 8232 4979
EMAIL information@ahasa.asn.au WEB
www.ahasa.asn.au
A D M I N I S T R AT I O N IAN HORNE
General Manager
OWEN WEBB
Workplace Relations
GARY COPPOLA
Legal and Advocacy
SCOTT VAUGHAN Membership & Business Services KATHERINE TAYLOR Communications and TAA (SA) LUCY RANDALL
Events & Partnerships
BRONTE MCCARTHY Finance & Administration DIDIER VOLLERIN
Liquor & Gaming
LIZ TURLEY
Training Coordinator
ANNA MOELLER
Executive Director Gaming Care
EXECUTIVE COUNCIL DAVID BASHEER
AHA|SA President
MATTHEW BINNS
AHA|SA Vice President
ANDREW BULLOCK AHA|SA Deputy Vice President Matthew Brien, Matt Rogers, Sam McInnes
COUNCIL Andrew Kemp
Brad Barreau
James Franzon
Karen Milessi
Andrew Gunn
Darren Steel
Jason Fahey
Luke Donaldson Tony Franzon
Tom Hannah
Andrew Plush
Elise Fassina
Jason Kelly
Peter Johnson
Anna Hurley
Guy Matthews
John Giannito
Simone Douglas Trevor Evans
Trent Fahey
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
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