WWW.BPS-WORLD.COM
NOV 2017
THE GOOD
TIMES All the news that’s good to print
In this edition BUSINESS / FINANCE / ECONOMY
2-8
LOCAL / DOMESTIC / NATIONAL NEWS
9-13
PROBLEM PAGE
19
GOOD INSIGHT
23
SOCIETY / PEOPLE
24-25
Note from the guest editor - Adrian Conington It’s been a year now since we first launched The GOOD Times. A year since we launched GOOD, even. And this time last year we were celebrating 2016 and everything we’d achieved, talking about everything we hoped to achieve in 2017 and imagining what GOOD could become. THERE’S A LOT TO LOOK FORWARD TO, BUT WE SHOULDN’T LET SLIP ALL THE MILESTONES WE’VE HIT, THE BOUNDARIES WE’VE EXCEEDED AND THE GREAT HEIGHTS WE’VE REACHED.
Well, I think it’s safe to say that 2017 has been immense. We opened 2 new offices, made 25 internal hires and reduced the number of Liverpool supporters in the UK – missing you greatly Liam. There’s a lot to look forward to, but we shouldn’t let slip all the milestones we’ve hit, the boundaries we’ve exceeded and the great heights we’ve reached. BPS incorporated on the 22nd November 2004, Simon was just 35 – to put it into perspective, Sean was just 5. Our first real RPO was signed on 20th April 2006 with RWE Nukem (Nuvia) and this turned into a client partnership that lasted 10 years.
During this period, we went on to win agreements with several organisations, our reputation for sorting out problems growing. Probably to our detriment as we have clients subsequently believing what we do is easy, because we make it look easy by knowing our business well. During our journey we never stopped believing, never stopped growing and above all, never stopped dreaming. As we prepare to leave 2017 and think about starting 2018, take a minute to process all we have achieved in our 13 years of operation. What can you achieve in the next year? As we move towards company day where everyone in the business will be grouped for the first time, remember what’s been achieved in believing in our values - Excellence, Delivery, Commitment & Passion. Use this to drive you into making this quarter, the company day and 2018 a success for you, your colleagues, your company, your world.
Congratulations to you all – give yourselves a big round of applause!
02
BUSINESS / FINANCE / ECONOMY GOOD EMPLOYEE ENGAGEMENT RACHAEL EMPLOYEE ENGAGEMENT WAS SELECTED AS A KEY BUSINESS OBJECTIVE FOR 2017 AS ENGAGED EMPLOYEES “ARE HAPPIER, HEALTHIER AND MORE FULFILLED, ARE MORE MOTIVATED AND DELIVER IMPROVED BUSINESS PERFORMANCE” (CIPD 2017). Employee engagement can be defined as the “extent to which employees feel passionate about their jobs, are committed to the organisation, and put discretionary effort into their work”. Our internal message relating to employee engagement is ‘We want you to be proud to be a BPS World team member and contribute to delivering GOOD Recruitment.
WHERE ARE WE TODAY? 2017 has been the start-up and implementation phase, researching what measures and metrics are important in relation to employee engagement. The charts below give a summary of our engagement from March 2017 to date.
HAPPINESS SURVEY
• I work with GOOD people; • My performance is GOOD; • I have a GOOD reputation internally and externally; • I continuously improve through using GOOD practice.’
SATISFIED
HAPPY
UN-‐SATISFIED
TOTAL
60
HOW DO WE MEASURE EMPLOYEE ENGAGEMENT? Our monthly happiness survey was launched in March, however this is only part of how we measure employee engagement. We’re also using business metrics and HR data to build a monthly holistic view, with measures including:
50 2 12
4 6
9
4
15
40
8 22 20 21 20
30
• MAP pass rate • Sickness days • Holiday days • New starter number • Leavers • Retention rate • CVs. sent externally • Interviews (1st) • Offers • Call data (minutes and dials) We will also use the feedback from the Times Top 100 survey that was sent out to our UK business in October as well as the feedback globally from our Company Day in November.
21 16
24
16
20
25
24 20
10
21
19
19
19 16
0
March
April
May
June
July Happy
SaBsfied
August Un-‐saBsfied
September Total
October
03
BUSINESS / FINANCE / ECONOMY WHERE NEXT? Moving into 2018 we will continue to track our metrics and measures, however the data will become more powerful as we’ll have comparisons from 2017. It will be at this stage that we’ll be able to start looking for key trends in employee engagement and business performance. We’ll also be able to look at our data sets from different locations, enabling us to work on appropriate regional initiatives. From a global People & Culture perspective we’ll be focusing on ‘Employee Experience’. This moves away from the individual aspects of HR (e.g. recruitment, employee relations, learning and development, culture, engagement, compensation and benefits etc.) and focuses on continually improving the entire employee journey as this is how you, our employees, experience it. This approach looks at everything that happens at work as an ‘integrated experience that impacts daily life in and outside of the workplace, including overall physical, emotional, professional, and financial well-being’ (Deloitte 2017).
The model below brings this to life and shows our focus for 2018.
MEANINGFUL WORK
SUPPORTIVE MANAGEMENT
POSITIVE WORK ENVIRONMENT
GROWTH OPPORTUNITY
TRUST IN LEADERSHIP
AUTONOMY
CLEAR AND TRANSPARENT GOALS
FLEXIBLE WORK ENVIRONMENT
TRAINING AND SUPPORT ON THE JOB
MISSION AND PURPOSE
SELECT TO FIT
COACHING
HUMANISTIC WORKPLACE
FACILITATED TALENT MOBILITY
CONTINUOUS INVESTMENT IN PEOPLE
SMALL, EMPOWERED TEAMS
INVESTMENT IN DEVELOPMENT OF MANAGERS
CULTURE OF RECOGNITION
SELF-DIRECTED, DYNAMIC LEARNING
TRANSPARENCY AND HONESTY
TIME FOR SLACK
AGILE PERFORMANCE MANAGEMENT
FAIR, INCLUSIVE, DIVERSE WORK ENVIRONMENT
HIGH-IMPACT LEARNING CULTURE
INSPIRATION
CROSS-ORGANIZATION COLLABORATION AND COMMUNICATION Our focus is improving your experience which will lead to a great customer experience. Pick up the phone or drop us a note, we’d love to hear your views.
04
BUSINESS / FINANCE / ECONOMY GOOD SNBD - SIMON INCREASING OUR SUSTAINABLE NEW BUSINESS DEVELOPMENT (SNBD) CAPABILITY WAS ALSO ONE OF THE KEY BUSINESS OBJECTIVES OF 2017. TO ACHIEVE THIS GOAL, WE FOCUSSED ON PR, BRAND, DIGITAL, SALES, BID AND ACCOUNT DEVELOPMENT. THESE COMPONENTS ARE VITAL FOR A MATURE SALES CAPABILITY, AND OUR MISSION HAS BEEN TO BRING THIS ALL TOGETHER SO THAT WE CAN ACCURATELY FORECAST OUR GROWTH.
SO HOW DOES IT WORK? We need to contact the right person, with the right problem at the right time. A traditional approach is to cold call a lot of prospective contacts and know that through volume we will eventually hit the jackpot. The smart way of doing it is to let businesses know our value and attract them to us.
PUBLIC RELATIONS (PR) Through PR we are informing the business community about BPS and positioning ourselves as experts in all matters associated with Total Talent Management. An editorial or quote from BPS has more impact than advertising because people trust the source more.
Throughout 2017 we have continued to grow and now have weekly mentions in trade press, monthly mentions in national press, an increasing number of radio interviews, a series of company awards and we have just had a number one bestselling book on Amazon with “The Agile Revolution”. In short, the BPS name is becoming even more known.
BRAND Our brand remains strong and we have recently been informed that we have moved up the LinkedIn brand indexing league. In 2017 we evolved from “Rethinking Resourcing” to “GOOD”. There is lot that goes into this which includes campaigns, tone of voice, messaging and internal communication. Change is always a challenge but the results we have achieved are now becoming more noticeable as we bring “GOOD” to life. CRM AND DIGITAL Digital is a developmental area for BPS and has largely been considered the missing piece of the puzzle. This function allows us to effectively communicate and capture the interests of our growing customer communities, followers and prospects. Our desired outcome is to present the sales team with warm leads. This year we introduced Hubspot as our web platform and CRM. Having successfully populated it with all our prospect customer data, we are now beginning to communicate more effectively and identify potential customers quickly. This creates a smarter way of working and is also a key area of expertise of Richard Williams, our new Head of Marketing.
05
BUSINESS / FINANCE / ECONOMY SALES 2017 saw the introduction of Mike and Matt (Business Development UK), Ana (Business Development Belgrade), David (Business Development Americas) and Tristan (Business Development Search). The sales pipeline is continuously growing, from introduction through to meetings and presentations. You will have already heard new customer names being mentioned and I can assure you there are many more to come. BID Our opportunities are getting bigger and bolder and as a result we need to understand how we will deliver on our
promises as well as convincing our customers of the same. In this endeavour, you will increasingly see meeting rooms being commandeered by bid teams creating detailed propositions. In 2017 our proposals have been very well received and our credibility is growing. ACCOUNT DEVELOPMENT Ensuring that our current customers benefit from the full value we can bring creates ongoing and regular conversations. Our ability to provide global solutions is being well received and developments this year have led to mutually beneficial expansions at Santa Fe, M+W, Bullitt and Infosys.
WHAT’S NEXT? SHORT TERM
WE CONTINUE TO FOCUS ON OPPORTUNITIES THAT WOULD SUPPORT OUR Q4 TARGET OF £600K
MEDIUM TERM
A REVIEW OF ALL ACTIVITIES LEADING TO THE DEVELOPMENT AND ASSIGNING OF KEY PERFORMANCE INITIATIVES FOR 2018
LONG TERM
CONTINUED DEVELOPMENT OF OUR ABILITY AND EFFECTIVENESS TO SECURE A CHOSEN NUMBER OF GOOD NEW CUSTOMERS EACH YEAR TO £120M IN 2021, CREATING SIGNIFICANT OPPORTUNITY FOR ALL ON THE WAY.
06
BUSINESS / FINANCE / ECONOMY
A SHARED FOCUS
IN 2017
One of the key business objectives of 2017 was to increase our profitability. We had a goal to support this which was to increase our revenue per billing consultant to an average £9,000 per month over the year. For those in the business at the beginning of the year you recall this goal was communicated clearly and consistently as we wanted it to become a shared focus.
HOW DID WE PLAN TO ACHIEVE THIS?
Utilising our Business Intelligence data, key metrics were identified that support this goal and greater focus and where required changes were implemented aimed at increasing our efficiency in each area. This would allow us to compare where we had improved and where we needed to improve further.
IMPROVE ON OUR CORE OUTPUTS;
HANGE IN 2017 C COMPARED TO 2016 (JAN 1 TO SEPT 30)
External CV Submission:
UP 35.1%
First Interviews:
UP 32.9%
Offers:
UP 61.8%
Average Permanent Placement Fee:
UP 26.1%
Volume of Direct Permanent Fee:
UP 39.9%
% of Permanent Placements with Third Parties:
DOWN 53.4%
Average Weekly Number of Contractors Working:
UP 11.7%
Volume of Vacancies:
UP 8.7%
INCREASED INDIVIDUAL QUARTERLY PERFORMANCE; Volume of £20k - £30k individual quarters:
UP 425%
Volume of £30k+ individual quarters:
UP 300%
07
BUSINESS / FINANCE / ECONOMY WHERE ARE WE AT YTD ON THE TARGET? Firstly, it’s worth stating our business has grown in all areas over the last 12 months. The numbers above demonstrate great progress and prove we are moving in the right direction, but a balanced view will also note our costs have increased too with
Two progressive quarters put us on track to achieve the target. Missed target in Q3 mean we currently stand at an average of £8,249 per month per billing head.
notable highlights being a 12% increase in our average employee base (on the same period last year) as well as continued investments in our people, new offices and our infrastructure.
Q1 2017
£8,551
Q2 2017
£9,362
Q3 2017
£7,049
The £9k goal considered our planned growth hence we still have work to do in Q4 to achieve our year end position.
YTD
£8,249
WHAT’S NEXT? SHORT TERM
THE REVIEW AND SUBSEQUENT INCREASE OF TARGETS HAS TAKEN PLACE. A BIG Q4 IS NEEDED TO ACHIEVE THE ONE TEAM TARGET OF £600K – ACHIEVING THIS WILL MEAN WE END THE YEAR VERY CLOSE TO £9K / HEAD FOR 2017.
MEDIUM TERM
A REVIEW THE METRICS AND THE ASSIGNING OF GOALS AND OWNERSHIP FOR 2018.
LONG TERM
INITIATIVES OPERATIONAL FOR ALL METRICS TO ACHIEVE THE GROWTH AND CONSISTENCY IN BILLINGS PER HEAD.
08
BUSINESS / FINANCE / ECONOMY GOOD COST PER HEAD
ADRIAN
An additional target of the UK business during 2017 was to maintain an operational overhead of £5,100 per employee, per month. We have achieved an average of £5,200 per head YTD. This is a significant achievement when considering all we have accomplished in such a short period of time.
Our growth has introduced both new operating overheads and increases to existing. This was expected and planned for. Existing costs increases have come from new hires, promotions/salary increases (18%), software licences, international job boards, travel costs and increased commissions. These increases were in part offset by renegotiation of telecommunication contracts and f Overhead premises leases achieving an approximate rget of the UK business during 2017 was to maintain an operational overhead of reduction ofachieved 48%anand loyee, per month. We have average14%. of £5,200 per head YTD. This is a
vement when considering all we have accomplished in such a short period of time.
introduced both new operating overheads and increases to existing. This was anned for. Existing costs increases have come from new hires, promotions/salary COST international PER HEAD job (UK) COMPARED UK commissions. oftware licences, boards, travel costsAGAINST and increased were in part offset by renegotiation of telecommunication contracts and premises AND GLOBAL HEADCOUNT an approximate reduction of 48% and 14%. GLOBAL HEADCOUNT
UK HEADCOUNT
COST PER HEAD (UK)
t Per Head (UK) compared against UK & Global Headcount
The split of vacancy type further contributed to the positive management of overhead. We significantly increased the quantity of contractor vacancies with the average time to hire being 26.7 days in comparison to 75 days for permanent placements. This allowed us to work on increased volume of vacancies and deliver to client need, again without requiring additional resource to fulfil requirements.
10000
70
9000
60
7000 6000
40
5000 4000
30
(UK)
3000
20
2000 1000
10
Period
ntribution to tracking our £5,100 goal were the efficiencies gained by the Client
Cost Per Head
8000
50
Headcount
unt
A significant contribution to tracking our £5,100 goal were the efficiencies gained by the Client Services team continuing to be more effective as the skills base has grown through ongoing development and tenure. This is evident in the 62% increase in offers and reduced the need to hire additional headcount above our resourcing plan and budget.
Shared Services also made a weighty contribution to overhead management in the UK with the addition of just one apprentice and the creation of the Platform Management role. Proportionate to the increase in vacancies, contractor volumes and growth of the business, Shared Services has actually shrunk. This is testament to work rate of the whole team and the efficiencies made through ongoing automation of a tech platform.
09
LOCAL / DOMESTIC / NATIONAL NEWS NATALIE WINTERTON – EVENTS 2017 HAS BEEN A BUSY YEAR FOR BPS WORLD, WITH THE SOCIAL BUTTERFLIES GIVING THEIR WINGS A GOOD WORKOUT!
GOOD HEART
Our GOOD Heart campaign received a lot of love, while everyone at BPS received healthy treats (and the occasional chocolate, but they were heart shaped so that’s healthy, right?)
YOU ARE INVITED TO BPS WORLD’S INTERNATIONAL HAPPINESS DAY! TO FIND OUT ABOUT THE “HAPPY” EVENTS HAPPENING IN THE OFFICE TODAY, PLEASE VISIT THE “HAPPINESS HUB” ON CLUBHOUSE. YOU WILL FIND IT UNDER THE LEARNING AND DEVELOPMENT DROP DOWN.
HAPPINESS DAY
The love (and treats) continued to be spread as we celebrated The International Day of Happiness!
With April came Easter and with Easter came chocolates! We ran our ‘GOOD Egg’ initiative and hopped down to the Thames Valley Adventure Playground to donate some GOODies!
10
LOCAL / DOMESTIC / NATIONAL NEWS SOCIAL EVENTS PANCAKE DAY what better way to celebrate pancake day than with well, pancakes! we had a flipping good time!
THE BPS WORLD BAKERS REUNITED AGAIN FOR RED NOSE DAY AND THE MACMILLAN COFFEE MORNING, RAISING MONEY, AWARENESS AND SHARING BAKING TIPS, ALL WITHOUT A SOGGY BOTTOM IN SIGHT!
CHILDREN IN NEED
The tiger, the unicorn and the Pikachu? Not the story we’re all used to, but it definitely made this years Children in Need a memorable one!
11
LOCAL / DOMESTIC / NATIONAL NEWS IS IT A BIRD? IS IT A PLANE? NO, IT’S BPS TAKING A SWING AT GO APE!
AFTER A WILD DAY OF SWINGING THROUGH THE TREES, IT WAS FULL STEAM AHEAD AT THE EVENING BOAT PARTY.
SPREADING THE LOVE WE TRAVELLED FAR AND WIDE (WITHIN BERKSHIRE AND BUCKINGHAMSHIRE!) TO SPREAD THE WORD OF THE RISING STARS PROGRAMME.
12
LOCAL/DOMESTIC/NATIONAL NEWS
THE RISING STARS PROGRAMME SADIE MALKIN
“ THE WORK OF BPS AND THEIR RISING STARS PROGRAMME IS A SHINING EXAMPLE OF HOW DEDICATED 6 weeks later I passed! It felt RECRUITERS CAN MAKE A REAL amazing to have a qualification in DIFFERENCE TO THEI actually LIVES OFenjoy. YOUNG something I also PEOPLE.can THEIR ATTRACT nowWORK have TO some funny KEEN, letters at the end ofWHO my name MOTIVATED PEOPLE WANT and THE look all fancy LinkedIn. I am very OPPORTUNITY TO on LEARN AND PROGRESS gratefulOFforRESOURCING all of the support I wasn’t ever inclined to join University after college; the TO THE WORLD IS I received from my colleagues and I sleepless nights, poor diet and long essays put me off. I did, LEADING THE WAY IN THIS FIELD.” however, lose confidence and felt that I would never have a look forward to seeing where this career. I saw the advert for an Apprenticeship in Recruitment and realised that maybe I won’t be trapped in this call centre journey in recruitment takes me. after all!
Tom Hadley, The REC’s Director of Policy and Professional Services
When I started my NVQ, I was very nervous as I was never a fan of homework or coursework. I was the one in college who would leave assignments until the last minute and then stay up until the early hours to complete. When I found out that my ‘coursework’ would be to watch videos, do online quizzes and have a visit from my LearnDirect tutor once a month, I couldn’t believe my luck. I would assign a few hours a week to do mock exams and webinars and very quickly my ‘percentage completed’ was increasing. Next thing I knew my exam date had been changed and brought forward 4 months earlier than scheduled! Panic did set in but my trusty WA3 pals calmed my nerves with a brew and a Hobnob. The pressure was on and all eyes were on me to beat the fastest apprentice, Chris Casey.
13
LOCAL/DOMESTIC/NATIONAL NEWS L&D DEVELOPMENTS NATALIE WINTERTON
2017 HAS BEEN A YEAR OF GOOD LEARNING AND DEVELOPMENT AT BPS WORLD, WITH SOME INCREDIBLE STEPS BEING MADE BY PEOPLE ALL OVER THE BUSINESS. Andy Hurley and myself complete our Level 3 Certificate in Recruit Practise Exams and the wonderful Sadie Malkin complete her Level 2 Certificate in Recruitment Resourcing Exam earlier this year, quoting that she feels “it will make [her] look more credible in front of candidates and clients as they can see [she has] taken the time to do an apprenticeship and gain a qualification in recruitment.”
SO, IT’S TIME TO LEARN ABOUT THE WHO’S, THE WHAT’S AND A FEW OF THE WHY’S AS WE LOOK AT BPS’S 2017 GOOD LEARNING JOURNEY.
Jo Rapley, People & Culture Manager, has been a instrumental part of progress made by the team in BPS World “there have been so many developments this year from the introduction of the GOOD Learning & Development catalogue to the launch of LinkedIn Learning licences, and one of the biggest steps forward was the re-development of the Shining Stars Programme for employee’s grade 3 to 5”.
Now many of you will know that BPS World offers support for those who are looking to take their learning to the next level through a recognised qualification, but what are the qualifications available?
Our resident IT ‘go to guy’ Lee Bennett is currently 70 % through his City & Guilds Level 4 Diploma For ICT Professionals, which will allow him to continue on to gaining a Master’s Degree within the next 3 years. In all things recruitment we recently had
The leaps and bounds made by people in this company go to show that there is immense support offered for those who are keen to pursue further learning within the company.
14
ANNOUNCEMENTS DECEMBER
Anna Cieslak, UK
MARCH
FEBRUARY
Pete Harding, UK
Sadie Malkin, UK
Lee Morris, UK
MAY
APRIL
Chanel White, UK
MAY
Dominique Devereux, UK
Milan Štulić, Serbia
Nedeljko Radojicic, Serbia
JUNE
Tristan Chinn, UK
Ryan Ottman, Serbia
Juno Tejeda, UK
Ana Selimbegović, Serbia
JULY
Matt Grady, UK
Nevena Dabovic, Serbia
Vanja Đokić, Serbia
15
ANNOUNCEMENTS SEPTEMBER
AUGUST
Joe Petty, UK
David Welch, US
Rohin Dale, UK
Chelsie Kelly, UK
Andriana Jamil, Singapore
NOVEMBER
OCTOBER
Henry Grover, UK
OCTOBER
Lorna Ridd, UK
Richard Williams , UK
Jadranka Smiljanic, UK
Jason Pike, US
2017 QUALIFICATIONS
PROMOTIONS/JOB CHANGES
CHRIS CASEY
KELLY promoted to Head of Recruitment Delivery
DAVID Changed to Client Services Director
REC level 2 Certificate in Recruitment Resourcing
LAI & MATT S seconded to Business & Professional
TOM IRVINE & CHRIS CASEY Promoted to Resourcer
SCOTT promoted to Customer Services Coordinator
TIM WARD began performing role of RPO Implementation Manager
ANDY H & NATALIE W
ROBYN Seconded to SantaFe AM role
REC level 2 Certificate in Recruitment Resourcing
MATT WHEELER moved into Platform Manager role
SADIE passed REC level 2 exam
DIJAN BOSHOFF Secondment to Santa Fe as a Change & Engagement Manager ROBYN, BRADLEY & TOM SHANNON Promoted to Consultant SZILVIA Promoted to Team leader ADRIAN Changed to Commercial and Ops Director
KIRSTY moved into People & Culture JAMES P moved into AM role LIAM M seconded to Miami as President NATALIE W & MATT SMYTH Promoted to Consultant PETE HARDING moved into Associate/Trainee TL LAI seconded to Singapore
16
BUSINESS / FINANCE / ECONOMY DAVID SHUTTLEWORTH
In Q3 we opened our new BPS office in Miami, grew our Serbian team, and pushed on with our planned growth in Asia.
2017 has been a hugely exciting and successful year of international growth, transition and development. Our year started by setting out our plans for change in our leadership roles; Liam to be our US President, myself to be Client Services Director and Adrian to assume Commercial and Operations Director. We had a really successful Q1 but narrowly missed out on our target trip to Berlin. The target rolled over to Q2 which was a record breaking quarter; it also saw the birth of BPS Serbia, a new client, Bullitt added to our portfolio, Santa Fe’s significant growth in global recruitment and a new longer-term relationship with 4Finance.
The summer wasn’t without its challenges though; we’ve learned to expect at least one bumpy quarter! But we headed into Q4 with a clear goal and a One Team approach. Lai is readily establishing our BPS footprint and DNA in Asia and Nick is pushing forward with new clients in the APAC region. We are a truly global business! We have GOOD people. We have the ambition. We have the opportunity ‘to be more’. And, yes, we will continue to grow and create opportunity. The stage is now set for an amazing 2018… where will the journey take us… and take you? “In today’s ever-changing world of recruitment, it is very exciting to be a part of an organization that believes in its people by willing to expand to other foreign countries. By entering and disrupting the global RPO space, BPS World will be branded as a true leader within the industry. As our client’s expand their organizations globally, BPS World will be recognized as their true international partner and rely on us for all of their TTM solutions. Having been a member of some of the largest firms within the industry, I was proud to announce my new role at BPS World.” – David Welch, Director of Business Development, USA
17
BUSINESS / FINANCE / ECONOMY MATT GRADY IT’S BEEN AN EXCITING YEAR OF CHANGE AND DEVELOPMENTS IN THE NEW BUSINESS DEVELOPMENT TEAM
MIKE SMITH JOINED THE BUSINESS IN JUNE AND HAS BEEN UTILISING HIS BACKGROUND AND KNOWLEDGE WITHIN THE TECHNOLOGY MARKETS. MIKE HAS BEEN ABLE TO DEVELOP EXCELLENT RELATIONSHIPS WITH CEO’S AND THEIR BOARD OF DIRECTORS. WITH A NUMBER OF HIGH PROFILE MEETINGS ALREADY TAKEN PLACE IN Q3 AND A STRONG NUMBER IN THE DIARY FOR Q4 AND EARLY 2018.
The return of the Jedi – Tristan Chinn, BPS World’s 1st ever employee (contractually) returns to Head Search for BPS World. Tristan has already chalked up many victories and Searches within Q3 and Q4 and continues to develop his pipeline further into the new year.
Developing a niche in various UK and International markets, Tristan’s impact has been felt across the wider business, bringing business in during Q3 that has resulted in placements across BPS-World. Long may it continue.
Matt Grady joined the team as New Business Development Manager in July. Utilising a great network in Retail and Consumer markets, Matt has already held many high profile meetings with CEO’s and their boards and has a strong pipeline of new client meetings going into 2018. Taking advantage of Digitization globally, Matt’s key focus has been working on developing a footprint for BPS World with global Retail and Consumer CEOs who are on a digital journey. Major transformation and modernisation of their organisation leads to many opportunities for BPS - World to support their growth plans through TTM.
18
HOME AND DECORATION THE COLONIAL EDITION DOM
ALTHOUGH WARRINGTON MAY NOT BE THE PANTHEON OF COSMOPOLITAN CHIC, THERE HAVE BEEN SOME EXCITING INTRODUCTIONS THIS YEAR AND WHILST THE TOTAL PRICE OF THIS COLLECTION OF ARTISTS WILL COST YOU IN THE REGION OF £375,000, YOU MAY FIND THE INDIVIDUAL COMPONENTS A LOT EASIER ON THE BANK BALANCE.
NATALIE SPEARING - MARKETING DIRECTOR For that rustic look, you may wish to cast your attention to the Peaky Blinder of décor, Michael Smith. Although the price tag of £132,000 may seem a little steep, this designer has consistently appreciated in value since he was introduced in the 2016 summer collection and is a worthy addition to anyone’s home or office (office use only is recommended – this collection has a tendency to clash with other designs).
to Latvia and has covered most in between. He has elevated himself from Junior Designer to Consultant so is definitely a coffee table staple – yours at a gnat’s whisker below £100,000.
This would have been unachievable without our resident Yoda & designer of our Star Wars catalogue who maintains positivity and draws on his training as a Jedi Padawan to ensure CVD (Cruickshank Value Our latest addition already has stock flying off the Delivery) in challenging times when the Dark Side shelves with two orders to date and holds the award draws us closer… of passing her inauguration exam in record time. Available at the bargain price of £15,000, this young Finally, hats off to our World Solutions Manager lady holds great promise and reinforces exactly why Compliance Manager font of all legislative knowledge we continue to champion early talent at BPS. who, without him, would make our journey to market unachievable and is now unavoidable indispensable. Bravo, Sadie. Bravo……. Thank you to you all and with our adopted Serbian, Singaporean and American cousins I would not be From emerging to established, Warrington is proud surprised for another War of Independence. to present the stalwart of culture and a man that is the longest-serving member of the Warrington office. (For any discontinued lines, please refer to our outlet Crossing regions like an Olympic hurdler, Thomas store, The Fircroft; available at the original price of is responsible for innovative designs from Australia £110,500 – cheers, Jonesy).
19
PROBLEM PAGE ASK ANDY
A RECRUITER WRITES: Dear Andy, I’ve been a recruiter for coming up to two years and I feel that I know a lot about the business. Recently I have been asked to work on some really challenging roles and it is making me question everything I have learned. My manager is supportive but is putting lots of pressure on me to produce results and I worry about letting the team down. Please can you help me
ANSWER: This is an issue that I have faced
many times in my career! Motivational speakers often tell their audiences to “be positive” in all aspects of their life. It’s easy to have a sunny disposition when everything is going your way, but it’s a totally different prospect when things don’t go according to plan. We all have what psychologists call a ‘negativity bias’ and this causes us to look for problems, even when the situation doesn’t warrant such negative responses. Our brain automatically goes into a negative mode when we sense a threat, and we’re often not even aware of it.
There are three major behaviours that affect your reaction to negative situations: how you filter information and interpret your environment, how you handle the challenges, and how you communicate and connect with others. Start by being optimistic, your optimism, sense of personal responsibility and personal beliefs shape the way you view the world. If you believe the future will be good, but understand that challenges may arise and things may not go as expected, you will feel less stressed by things. Secondly, believe in yourself. You are a capable and talented individual, you wouldn’t be here otherwise. Self-belief will give you the confidence to work with a clear head and react to the challenges you face. Finally, be positive! Positivity is infectious, it will help you and those around you to address any challenges you face. We work as one team and as part of that team you can influence not only yourself but those around you.
If you would like further support after reading this article, numbers of useful support services are below PENINSULA - 0800 0474097 SAMARITANS - 116 123 MIND - 0300 123 3393
20
WEATHER THE FORECAST FOR 2018 ACCORDING TO TIM HAMPTON AND MATT W
STABILITY AND EFFICIENCY ARE PREDICTED TO BRING BRIGHT SKIES
THE FUTURE IS FILLED WITH DISRUPTION AND THESE PENDING DISRUPTIONS ARE TAKING ON NEW FORMS. THE RELATIONSHIP BETWEEN PEOPLE AND MACHINES IS FOREVER CHANGING AND OUR EXPECTATIONS FOR HOW THE WORLD WILL EVOLVE IS CHANGING TOO.
JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
To cope, CIOs in end-user organisations must can just click “Send” without having to fill out learn to develop an appropriate pace for digital a word document and email it to CSR? Or, why change – after all, technology is a fickle mistress. can’t we text multiple contractors in one go about a new opportunity rather than have to So what can you, the key components of BPS, the do it individually? Another excellent example of music makers, the dreamers of dreams, expect where we can make the process more efficient, technology to bring you over 2018? giving the consultants a chance at getting that elusive contractor quicker. As with all predictions STABILITY AND EFFICIENCY ARE PREDICTED TO nothing is set in stone, there might be a bit of BRING BRIGHT SKIES, SUNNY SPELLS AND WARM rain but the sun is determined to shine. WEATHER IN 2018. Predictive analytics and other categories of Stability is something that many people take for advanced analytics represent the fastest-growing granted. These days, you just expect technology segment of the analytics market today. By the to be stable - what you don’t generally see is end of 2018 it is predicted that more than half what it takes to keep things stable. Monitoring of large organisations globally will compete the network, the servers, the laptops, the traffic using advanced analytics and proprietary over the network, the memory being used by algorithms. By 2020, predictive and prescriptive applications. All of these things play a part in analytics will attract 40% of enterprises’ net causing things to become unstable. Don’t let new investment in business intelligence that stop you from making plans for next year and analytics. though, the tech gurus (Tim, Lee and Matt) are on hand to keep the storms away. BI tools will liberate users and IT. Leading organisations will rely on fewer, better tools to SO WHAT ABOUT EFFICIENCY? achieve new levels of user-friendly utility. It is In order to answer that, we need to look at predicted that we’ll also see a big increase in what’s not working at the moment. Like, how the use of bots, natural language analytics, can we remove the Close Form so all the and smart devices to make data insights as account managers see is a single screen and ubiquitous as possible.
INTRODUCING
WORKING AS ONE TEAM ARE YOU STUCK IN YOUR “JOB-BOX”? FIND IT HARD TO THINK OUTSIDE OF IT AND CONSIDER WHAT OTHERS DO AND NEED?
1 TEAM We stopped sharing market knowledge, candidates, vacancies and as collective the accountability, which turned into a blame-game. Work can get so compartmentalised we don’t even talk to each other, even if the quality of the final product or service depends on it.
The key to our new approach lies in challenging the excesses of the ‘divide it up’ mentality - to break down artificial barriers between work areas and perforate those previously impenetrable brick-walls. Q4 now brings a big change to our working ways. When you’re ‘Working as One Team’ you can’t afford to operate in isolation if you want your whole organisation to succeed. Everyone in every team or work area needs to:
That was then, and this is now…
• Remain focused on the big picture and do what’s needed • Know and value each other’s roles, contributions, strengths and skills • Be willing to switch roles, help others and cultivate cross-boundary cooperation
Introducing the all new
‘Working as One Team’ approach!
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SPORTS MATT SMYTH AS WE ALL KNOW, FITNESS IS A VERY IMPORTANT FACTOR IN MY PERSONAL LIFE. YES, MOST OF US ENJOY THE OCCASIONAL TIPPLE FROM TIME TO TIME BUT BEING GIVEN THE OPPORTUNITY TO COMPLETE THE TOUGH MUDDER WITH BPS WORLD WAS ONE THAT I COULDN’T TURN DOWN!
Tough Mudder is set to test yourself mentally and physically, while requiring you to work as a team to complete the course. Our team set out a plan to conquer the course and do it in style! I had a great experience working with the team and watching us come together to help one another in our time of need. My favourite part of the course besides the Funky Monkey obstacle, was seeing certain individuals conquer their physical fitness challenges and persevere through pain. No PAIN, NO GAIN! Overall, completing the Tough Mudder with the team was amazing. There is nothing like putting you through hell and coming out the other side as one team. This course tested us in so many ways just like our day to day work but working together and pushing each other to exceed our expectations is what made our one team approach successful! I am looking forward to completing the next Tough Mudder event with BPS World! Are you?
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GOOD INSIGHT ANDY GUNBY
017 HAS BEEN A YEAR OF SIGNIFICANT 2 GROWTH FOR BPS WORLD, WE’VE DEVELOPED OUR INFRASTRUCTURE, WE’VE DEVELOPED OUR GLOBAL FOOTPRINT AND WE’VE SIGNIFICANTLY DEVELOPED THE SERVICES WE OFFER TO OUR CLIENTS. WE SPOKE TO THE ACCOUNT MANAGEMENT TEAM TO GAIN INSIGHT INTO KEY ACHIEVEMENTS INTO OUR RPO CLIENTS. THIS IS WHAT THEY SAID…
HOW HAVE WE GROWN? • For the first time the M+W Group UK Contractor base tops 200 hundred contract workers, a 75% increase on 2016 continuing the year-on-year growth since the initial client agreement in 2013. This development saw record breaking revenue growth for this client. • There have been record breaking revenue months for M+W Group UK and Santa Fe with growth across the board for both accounts. • In partnership with 4Finance our people are growing, Andy Cruickshank has travelled and recruited across most of Europe. You’ve come a long way from Liverpool Andy! WHAT MAKES US (BUSINESS) INTELLIGENT?
WHAT MAKES US GLOBAL? • For Santa Fe BPS world delivered our first global graduate program. 18 placements across 3 regions, with a fee value of nearly £50,000. This project also saw the first paid for work provided by the superb BPS World L&D department. • For M+W Group UK Francine Stewart has travelled and travelled and travelled by plane train and automobile clocking up over 50,000 miles in 2017… whilst this travel has seen the account have a record number of recruits (222 and counting… ) it’s just a shame she’s not got to see anything outside of the British Isles. • BPS World signed a Global RPO agreement with Bullitt that has seen placements in the UK, Europe, N America, S America, and Asia.
• With strong Business Intelligence support the Santa Fe team delivered the First fully online recruitment schedule to a client, the Business Intelligence team have developed a schedule drawn directly from En-guage to provide up to date information to our clients • Fully automated contractor reporting through Power BI platform, giving M+W Group UK what they asked for… live access to data on their contractor workforce. How are we demonstrating that we are one team? • Developments in BPS World’s structure put us in a strong position to tender for an EMEA wide contractor management solution into M+W Group. This innovative proposal ties together services from the Business Intelligence, Recruitment Delivery, World solutions and BI teams to offer an integrated project solution.
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SOCIETY / PEOPLE JO LEA
SOCIAL Social media plays an important role in showcasing our BPS World brand and ultimately attracting the best talent and new business to our organisation. From sharing our expert knowledge through blogging, statements in trade publications or showing our fundraising and social activities, we use social media to give people an insight to our organisational culture, who we are and what do we do. Developing content specific to our customer’ interests or discussing issues within their industry and providing solutions to these will only strengthen their attraction to us. a good example of this is the series of total talent management blogs we have written, addressing the growing concern of talent shortage post brexit and discussing the ways in which bps can solve this problem through our ttm approach.
AWARDS Since Company Day 2016 we saw Bradley Carton walk away with the IRP Apprentice of The Year Award, a great accolade for Bradley and for our Rising Stars programme. Bradley’s award has increased the credibility of the Stars programme and it is encouraging for new apprentices joining the business to see where the Rising Stars programme can take them.
“Please like and share our blogs” - a plea often posted on clubhouse! the reason: every time a blog or post is liked or shared on social media is enhances our social media presence and drives more traffic to our website!
The ‘cherry on top’ for the Rising Stars programme comes in the form of ranking in RateMyApprenticeship’s Top 100 Employers Table!
Did you know that companies who blog regularly get 5 times more traffic to their website than those who don’t? The top 3 social media sites are LinkedIn, Facebook and Twitter. Until recently twitter was the only site to use hashtags but you may have noticed linkedin has adopted this style too. So, don’t forget to hashtag any key words in your job posts which will enable your post to show up in more searches. We always strive to increase our followers, we currently have over 47,000 followers on LinkedIn, over 600 on Twitter and 300 on Facebook. Our aim is to reach a wider audience so please keep sharing our GOOD content!
The IRP Awards shortlist was announced at the beginning of October and we were incredibly excited to have been nominated in all the four categories we had entered: Best Company to Work For (up to 150 people), Best Personal Development Business Award, Business Manager of The Year (Richard Jeffery) and Recruitment Apprentice of The Year (Natalie Winterton). The awards presentation is on 6th December so fingers crossed we will be returning to the office with some more trophies for our collection!
The success of our Rising Stars programme continued in February when we were awarded Gold by Apprenticeship4England for Best Apprenticeship programme and in June the Stars programme was shortlisted for Best Learning and Development Strategy at the HR Excellence Awards. We didn’t win, but it was very positive to see BPS World nominated along with large organisations including: Ranstaad, Santander and Transport for London.
Finally, we are also delighted to announce we have made LinkedIn’s Top 25 Most Socially Engaged list again. This year we have risen to #18 in the listings. There are over 60, 000 companies eligible for this award so to have made the Top 25 is an amazing achievement. Thanks to everyone for “likes” and “shares” of our company content on LinkedIn and for making us “Socially Engaged”.
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SOCIETY / PEOPLE GOOD RECOGNITION
IT WAS ALL GLITZ AND GLAM AT THE ANNUAL BPS COMPANY DAY AWARDS CEREMONY. THIS YEAR THERE WERE A NUMBER OF DIFFERENT CONTENDERS, BUT ULTIMATELY THERE CAN ONLY BE ONE WINNER FOR EACH VALUE AWARD. IF YOU WEREN’T THERE FOR THE LIVE PRIZE GIVING AND YOU’VE YET TO CATCH UP, THEN YOU’RE IN FOR A TREAT!
NEED A REMINDER OF WHO WON LAST YEAR? THIS YEAR IT COULD BE YOU...
2016 saw Tim Ward of BPS World Maidenhead take the award for Commitment. It was an emotional acceptance for Ward, but we managed to get a few words out of him following his acceptance “About time! Honestly though, I couldn’t have gotten this without the support of a great team!”
We move onto the Delivery The coveted Passion award, previously held by two time award, this year given to award winner, Kelly Laine, Lai Wong. Lai is mostly known for her work amongst was presented this year to Andy Cruickshank the Tech industry and the “I’m very pleased to accept impressions she leaves on her international travels. We this Passion award on behalf of the Warrington office caught the jetsetter just in and would like to thank the time to get her thoughts on winning the award and the many people from across the business for voting for me. year in general I’ve told the team ‘remember, “It’s been a fantastic year this isn’t just a victory for with a huge amount of ‘Andy’, this is as much your support from the team. trophy as it is mine.’ Great to see our hard work recognised. Looking forward to another successful 2017!”
The final award of the evening, Excellence, went to design legend Claire Greenwood. This time around the tears didn’t just come from the award winner, the entire Marketing team welled up as Greenwood collecting her prize “So chuffed to have been given this award, it’s a great achievement for the whole of teamtasic! BPS is full of so many talented people I’m still in shock that this came my way - thank you”
ROCKSTARS
AS WELL AS THE VALUE AWARDS, COMPANY DAY SAW BIZSTRAT AWARD TWO EMPLOYEES ROCK STAR STATUS. BOTH ARE EXPERTS IN THEIR FIELD AND PUT IN COUNTLESS HOURS TO REACH THIS ACCREDITATION. CONGRATULATIONS TO...
Kelly Laine, Head of Recruitment Delivery
Andrew Gunby, Account Director
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CSR TEAM
WHATS’S NEW WITH YOU? As work load increased along with the size of the BPS World it was clear that a new member of the CSR team was needed. Hence the appointment of Joe Petty (JP) into the team. JP has hit the ground running and has taken over a lot of responsibilities of the CSC role including; CV Formatting, CV Importing, obtaining receipts/ contractor expenses, issuing PI/PLI assessments for Santa Fe, online ordering, and a lot more. Within this, frequent training sessions took place in order to get him up to speed with the above. JP has truly demonstrated GOOD in his first few months and has picked up the role very well.
2017 HAS SEEN THE CSR TEAM GO THOUGH MANY EXCITING CHANGES. As the CSE within the team, Gem has been massively busy spending her 3 days a week in the office as well as working from home on needed occasions managing 300 contractors and their contracts. She has taken full ownership of managing all the business contract extensions, as well as the HMRC quarterly reports. Processing of timesheets and supply chain. Gem is heavily involved in the day to day function of the CSR team and has taken the initiative to introduce a CSR Roadshow, which will educate the sales teams on contract procedures to ensure we continue to be a company of Excellence. Scott’s world in CSR this year has been a very busy but brilliant one. Early this year he completed his apprenticeship which was a wonderful way to start. By gaining additional CV’s from Warrington to import he was able to pass his full BPS apprenticeship in the same month (thanks Warrington!). This made him the fastest apprentice in BPS, until around 2 weeks later where Chris Casey decided to take that accolade for himself. The next challenge for Scott was entering the world of project management. This was a major step for him as he looked to complete the refurbishment of the upstairs office in Maidenhead. The refurb was successful, and he gained good feedback from both Client Services, Shared Services & Bizstrat members.
Finally, we have had the sad news of Jo Zebedee departing our shores. It’s the best thing for Jo and we all support her in her next move wherever it may take her. She was a massive part of our development and we are very appreciative that she was a member of our team.
A first for BPS World – we are a published author! Co-written with Onyx Communications “The Agile Revolution?” provides new and up to date information on agile working. Our research found that organisations that introduce agile working improve productivity, save on costs and find it easier to recruit. The book looks at how we no longer live in a “fixed “world – everything we do is mobile. The traditional workplace set up isn’t aligned to the way we live our lives and as we are used to living agile, why not work agile? The results of the book are based on research from company bosses and employees and show that attitudes towards “traditional” ways of working are shifting. For example, just over a third of British employees see the office as essential and just over a quarter of employers feel the same. The book gives a balanced view on the potential challenges of an agile workforce and the benefits it has for employers, including increased productivity and a reduced carbon footprint.
THE AGILE REVOLUTION? REACHED #1 IN THE AMAZON KINDLE STORE UNDER BUSINESS LIFE.