Good Times Summer 2017

WWW.BPS-WORLD.COM

SUMMER 2017

THE GOOD

TIMES Quarter Three 2017 Communication

Reflection is a wonderful thing...

In this edition

GOOD WORK

2

GOOD CLARITY

3

GOOD EXPERIENCE

4

GOOD STRETCH

4

GOOD PROGRESS

5

GOOD PEOPLE

6

GOOD FINANCE

6

GOOD TECH

7

BPS WORLD DOMINATION As I sit at my new desk, in a new town, surrounded by new views - I will take all of my memories, the GOOD ones and the more challenging and turn them into the next chapter on the BPS journey to world domination!!

Guest Editor – Liam Murray

... over the past few months as I have been waiting anxiously for my Visa to the States – I’ve had cause to pause and consider the journey that I have gone on whilst at BPS. Whilst my personal journey has led me in many directions and subsequently is now taking me on to another chapter with my family in the States – the BPS company journey goes from strength to strength and is testament to the people that have driven it forward through Good Times and challenging ones.

One of the most important and significant aspects of the business has been in it’s ability to adapt and drive change. It’s very easy in any business to consider your way to be the most advanced, most successful or frankly the best way – but what lies at the heart of BPS is the inquisitive journey. Each step we have taken along

the way has been with a heads up to the future. In fact on every quarterly bizstrat we continue to consider what may seem like the impossible, what we think may be a stretch, in the belief that one day we will make it happen.

Hence over the coming weeks, months and years there are already many developments to improve what the business can offer, the opportunities it can afford and the financial rewards it can strive for.

From improving our technology platforms to serve our future needs to improving our delivery processes, driving a global sales strategy to developing our people – each and every initiative has eyes on the future.

I can’t pretend that I won’t be sad leaving the team, the people and the business in Maidenhead but I will be leaving having hit another significant milestone (as well as a stretch target!!). As I sit at my new desk, in a new town, surrounded by new views - I will take all of my memories, the GOOD ones and the more challenging and turn them into the next chapter on the BPS journey to world domination!!

Liam

02

03

QUARTER 3 2017

QUARTER 3 2017 GOOD CLARITY THE ROLE OF SALES IS A FAIRLY OBVIOUS ONE – BUT THE JOURNEY TO MAKING A SALE IN A TTM ENVIRONMENT IS CERTAINLY NOT STRAIGHT FORWARD!

GOOD WORK

Over the next quarter we will be exploring the impact of TTM on the industry, our clients and our business.

There will be a series of short interviews on Clubhouse and our website which will seek to not only further define TTM but also expand and explain the impact that this joined up way of recruiting has had already on the lives of our clients. This will be supported by a unique url – TTM-world.com where we will expand further on what TTM means to us, our clients and the industry.

GOOD COACHING

We’ve worked in the first instance to define our product offering;

This series will link directly with our sales campaigns for Q3 and seek to inform and drive GOOD conversation.

GOOD AGILITY Over the next two quarters our overarching Marketing thought leadership piece will focus on a revolution in the work place – Agile Working. We are in the process of creating an e-book which will

THE FUTURE OF WORK

focus on the history of work and how the future will be defined by a more complex and multi-tiered approach.

With an aging population, the continual rise in house prices, child and adult care costs and the rise of AI defining the working needs of the next generation – we are set a step change in how we work, akin only perhaps to the industrial revolution.

We will be bringing this thought leadership piece to a number of events over the coming months and the resulting book will be set to publish towards the end of the year.

For our Sales Team, there have been a number of workshop sessions over the past quarter to crystallise our strategy and to formalise the processes and procedures that enable us to generate leads and drive sales.

Our shift from management to coaching is bedding in across all areas of the business – with the Bizstrat team also in coaching mode over the past few days. The team worked on a number of exercises – developed to strengthen understanding of the role of coaching and how to encourage the development of it throughout the business.

Coaching is fundamental to the development of our business and allows individuals to be more empowered to make decisions and develop.

TTM (Total Talent Management) is the name given to our complete product offer. You may have seen the 6 stage diagram presented on occasion or the words – Consult, Consider, Recruit, Protect, Grow and Measure. These words are linked to an individual collection of services that make up a Total Talent Management Solution.

In some instance our clients take a number of these services – for example Santa Fe, in some, they may only take one.

This blended approach offers our clients the pick and mix option of adding these services when and should they need them.

As our reach and product set grows we have identified even more need to simplify what we are saying, how we are saying it and who we are saying it to.

Hence we have also decided that Simon, Mike and James will lead the sales conversation – using TTM as a catalyst for initial dialogue, then aim to bring in Kris to progress the opportunity

on World Solutions or Tris on Search.

This way our Sales function is dedicated to one single message with the experts in their field being introduced at the correct time.

Our reach spans UK, US, Europe and Asia across Engineering, Technology/Fintech industries. As we develop and nurture these areas, we will no doubt expand the sectors further.

With such a strong focus, larger team and more support we look forward to sharing some successes with you in the coming months.

GOOD AWARDS Over the past year we have been in the enviable position of taking home 2 awards – both for the Rising Stars Apprentice programme. We have also come very close in terms of nomination for a few more. This year moving forward we want to harness this momentum and challenge ourselves to become an ‘Award Winning Business’.

Whilst we could indeed already claim this to be true – we believe that this needs to have more depth and breadth in order to support more areas of our business.

Over the coming months the marketing team will be developing an awards programme for 2018 and 2019. In some cases this programme will help us to drive improvement initiatives in our business.

If there are any awards that you feel should be included in the schedule for the next two years please contact Natalie Spearing with suggestions.

04

05

QUARTER 3 2017

QUARTER 3 2017

GOOD EXPERIENCE

GOOD PROGRESS

GOOD SEARCH

OUR THEME FOR THE MONTH OF JUNE HAS BEEN AROUND THE CUSTOMER EXPERIENCE AND HOW WE CAN ALL LEARN FROM OTHERS SUCCESS (AND SOMETIMES FAILURES).

Measuring our progress as an organisation is pivotal to understanding how we can learn from best practice and improvement.

From our One Poll survey we identified that consumers are prepared to pay up to 10% more for a product or service if they receive GOOD Service. This therefore demonstrates another area that we can improve on through marginal gains.

In support of this we will be conducting a GOOD Experience Experiment.

Watch this space...

rT stomeyalty u C w Ho ds to Lo lea

We look at what impact this is having on candidate loyalty and client decision making.

THERE’S BEEN SOME PHENOMENAL EFFORT THIS QUARTER TO LUNGE, SPRINT AND POWER LIFT OUR WAY TO STRETCH TARGET ACROSS THE WHOLE BUSINESS.

CLIENTS

CANDIDATES

47%

49%

Do you think you would buy from somewhere that was 10% more expensive if the reviews were better than cheaper competitors?

said yes

said yes

Reach over, and give yourselves a great big pat on the back! It’s an amazing achievement to be very proud of.

Loyalty CANDIDATE How long do you intend to stay with your current employer?

How long do you usually stay with an employer before you find a new job?

5+ Y

6+Y

3-4 Y 1-2 Y

4-5Y

0-0.5 Y

What is the longest you’ve ever stayed with an employer?

34%

2-3Y 18%

NO YES

Thinking of the employer you have stayed with for the longest period of time, what are the most important reasons you stayed/ are staying with that employer longer than the other.

TREATED WELL

72%

MORE FLEXIBLE GOOD PROGRESSION PROSPECTS ENJOYED THE JOB BEING TRAINED PROUD TO WORK FOR THAT COMPANY BEING PAID WELL LACK CONFIDENCE TO LOOK FOR OTHER JOB

average longest service

38% 19% 13% 47% 11% 11% 30% 15%

IN ADDITION HERE’S THE SCORES ON THE DOORS THIS QUARTER:

GOOD FEEFO SCORE

GOOD GLASSDOOR SCORE

(4.5 STARS)

(4.6 STARS)

GOOD HAPPINESS SCORE

44%

4-5Y

10% 45%

3%

Are you currently looking for a new position?

28%

Do you think you would consider staying with your dream employer for life?

YEARS

A survey has been created to gauge your feelings on what should be covered, what is useful and how we can make them better. The link is on Clubhouse for you to contribute now.

YES 8-9Y

18%

up to 1Y

7

19%

In that spirit we would like to gain your feedback on the shape of our Monday afternoon sessions. As the company continues to grow into new regions (and time zones) the communication sessions need to remain relevant and practical.

All be it with a small change to the name – BPS Searchlight to BPS Search - Shining the Light on mission critical hires.

GOOD STRETCH

BPS World in conjunction with OnePoll conducted a series of Candidate and Client interviews to understand the shifting patterns in Trust and Loyalty as part of the Customer Age. This study provides insights into ‘buying behaviours’ and how our professional online interactions now mirror those of our ‘consumer’ behaviour.

Buying Behaviour

WITH TRIS FIRMLY IN POST BPS SEARCH IS READY FOR ACTION!

The website is now fully functional, the case studies are created, the Prezi is in full swing and the calls are being made. Please rally and give Tris all the support he needs to look for those Search opportunities.

GOOD RESEARCH er m o t s u C ge A rust

From our communication sessions to our external reviews, it’s important that we listen and learn.

10+

CLIENT What do you believe to be the most important reason why your longest standing employees stay with you?

TREATED WELL MORE FLEXIBLE

GOOD PROGRESSION PROSPECTS ENJOYED THE JOB

ACCESS TO GOOD TRAINING PROUD TO WORK FOR THE COMPANY PAID WELL LACK CONFIDENCE TO LOOK FOR OTHER JOB

Job Searching

42% 33% 31% 45% 22% 20% 22% 3%

11%

45%

NO

N/A

CLIENT & CANDIDATE

In your personal shopping habits, are you loyal to one or more brands (you would always buy their products in preference to their competitors?)

YES

45.6% 45.6% For those who can make it – an afternoon making like monkeys, swinging through the trees is in order – followed by a few bicep curls in the bar at the slightly more leisurely river cruise along the Thames in the evening!

8.7%

CHECK OUT OUR ‘RATE MY APPRENTICESHIP’ RATING

8.9 out of 10 stars

06

07

QUARTER 3 2017

QUARTER 3 2017

GOOD

GOOD TECH

FINANCE We smashed our Q2 Target – with final number standing at -

£565k GOOD PEOPLE

Our new Targets for Q3 -

MOVERS, SHAKERS, MONEY-MAKERS Well the time has come to say a fond farewell to Liam Murray. Liam joined the business 14 years ago and has driven the client service team to great success. We look forward to the next chapter in the Murray Story, state side.

We sadly say farewell to Ivana Watkins this month. Ivana and her family are relocating back to Prague this summer and we wish them all well for their future.

A warm welcome to our new additions in Belgrade:

RYAN OTTMAN Managing Director

MARKO VIDAKOVIC Consultant

NEDELJKO RADOJICIC Legal Compliance Manager

NEVENA DABOVIC Resourcer

MILAN STULIC Finance Manager

VANJA DOKIC Resourcer

590K (inc. Serbia and Search)

GOOD HOLIDAYS We’ve made some updates to our holiday policy to accommodate your feedback. We are re-introducing the sell, buy and roll option on your holiday entitlement; From September onwards everyone has an annual allowance to sell, buy or roll-over up to 5 days annual holiday into the next year (although you can’t roll holiday and buy more than 5 combined days in the same year). This is pro-rata for part-time staff.

ANA KRZAVAC Business Development Manager

And finally – we will no longer be closing for Christmas (in the UK) so you will be able to choose when you take these days.

And last but not least we welcome Dominique Deveraux and Esther Graham who are both new additions to the account management team.

Please may we ask, as always to consider the needs of your team as well as your individual needs and coordinate with your line manager to ensure all holiday periods are covered.

OVER RECENT YEARS WE HAVE GROWN OUR PRODUCT SUITE INTO A BROAD TOTAL TALENT MANAGEMENT SOLUTION. ON THIS JOURNEY WE HAVE USED VARIOUS PIECES OF SOFTWARE TO DELIVER OUR SERVICE OFFERING AND WHILST THEY HAVE WORKED WELL INDEPENDENTLY, THE STANDALONE FUNCTIONALITY IS NO LONGER EFFICIENT OR EFFECTIVE FOR OUR BUSINESS. In simple terms we now need to evolve our systems to provide better connections and reduce the amount of manual input required, especially within an increasingly global and multi-site environment. This joined up way of working will ensure that we spend more time focussed on developing and growing the business rather than conducting more labour intensive jobs.

We have called this process The Automation of Things.

This project has already commenced with Matt Wheeler streamlining our Contract Management System (CMS) to improve the functionality – including making the close form more intuitive and from Q3 we will be running the Req Board via e-nGauge.

In addition we have projects in development to link our billing system to e-nGauge to stop duplication of data input.

From a Business Intelligence (BI) viewpoint – Tim Hampton has been working to move all of our excel reporting onto a platform called Power BI. One of the first projects due to be delivered in Q3 will be the Ring Central Call Data – swiftly followed by the arrival of individual self service dashboards.

This will give each individual, as well as our candidates and clients, full visibility of the process allowing full transparency throughout.

GOOD Tech Times!

08

QUARTER 3 2017 OUR VISION IS WHAT DRIVES US, OUR VALUES ARE WHAT GUIDE US, OUR DREAMS ARE WHAT WE MAKE OF THEM… OUR VISION TO BUILD A UNIQUE CULTURE WHICH EMPOWERS OUR PEOPLE TO STRIVE FOR SUCCESS, FOR OUR BENEFIT AND THE ORGANISATIONS WE SERVE.

OUR MISSION TO GROW THE COMPANY AND CREATE OPPORTUNITY - £120 MILLION BY 2021.

OUR VALUES COMMITMENT, EXCELLENCE, PASSION, DELIVERY.

WHY BECAUSE PEOPLE CAN BE MORE. WE BELIEVE OUR ACTIONS, OUR ETHOS, OUR PRODUCTS, OUR SERVICES, OUR PEOPLE AND OUR CULTURE HELP BUSINESSES AND INDIVIDUALS REALISE THEIR POTENTIAL TO BE MORE THAN THEY ARE TODAY.