IT ASSISTANCE INFORMATION TECHNOLOGY 421 Classroom Building | 405-744-HELP (4357) helpdesk@okstate.edu | it.okstate.edu Information Technology (IT) is dedicated to making technology use at OSU easy. IT develops and provides campus-wide technology services, such as email, cloud file storage, online course applications, security, software, network, remote printing and virtual and physical computer labs. Visit the IT website (it.okstate.edu) for links to free software, online FAQs and other forms of technology support. OSU-IT Helpdesk: The OSU-IT Helpdesk is where you go or call when you need help with your computer, mobile device or have technology questions. • •
Face-to-face help: 421 Classroom Building Monday through Friday, 8 a.m. to 5 p.m. Phone: 405-744-HELP (4357) Email: helpdesk@okstate.edu Hours posted on it.okstate.edu
IT Services and Tools • Portal: Students can access registration, transcripts, degree audit, online-classes and much more by logging into my.okstate.edu with your O-Key credentials. • Document Storage: You can store files in your Cowboy Mail Microsoft® Office 365™ account. Cowboy Mail has 1 TB of online file storage. Get to your document storage by going to Cowboy Mail (cowboymail.okstate.edu). After signing in, click the application icon on the left side of the tool bar.
• Canvas: Use your O-Key credentials to log into the learning management system at canvas.okstate.edu with your O-Key credentials. • Email: Your official OSU email address will end in “@ okstate.edu.” Official OSU communications will be sent to this address. Cowboy Mail is a part of Microsoft® Office 365™ and has numerous productivity tools available to you. • ID Card: Use your ID card for on-campus purchases, meal plan transactions, access to events, entering the Colvin Recreation Center, authorized door access, free off-campus bus transportation and library checkouts. If you lose your ID card, you will be charged a fee for replacement. If your card is damaged through normal use, replacement is free with the return of the damaged card. Go to ID Services in 421 Classroom Building for assistance. • IT Labs: IT has two physical labs on campus for individual or group work. You will have access to desktop computers, printers and scanners. Print at no charge. You can also connect to Virtual Labs from your computer by installing an application. More information on printing and lab services is available under Services for Students on the it.okstate.edu web page. • Wireless Network: Students should select the wireless SSID of ‘eduroam’ while on campus and use O-Key credentials to authenticate. Students living in OSU housing that have devices that do not support WPA2-enterprise encryption, please visit okla.st/wifi to learn how to connect to devices to the OSURESLIFE SSID. • Security: Users should protect their O-Key account with Multi-Factor Authentication. A link is provided under the Multi-Factor Authentication section of the it.okstate.edu web page.
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