Normann Copenhagen by Bryony Friend

the box

Fig 1, NC Flower Vase, 2013.

Fig 2, Garden Interior, 2013.

Bryony Friend N0250391 FASH3002 Word Count: 5495 (excluding Quotes)

Fig 3, Copenhagen Frame, 2013

Declaration/ ErklĂŚring I confirm that this work has gained ethical approval and that I have faithfully observed the terms of the approval in the conduct of this project. This submission is the result of my own work. All help and advice other than that received from tutors has been acknowledged and primary and secondary sources of information have been properly attributed. Should this statement prove to be untrue I recognise the right and duty of the board of examiners to recommend what action should be taken in line with the Universityâ&#x20AC;&#x2122;s regulations on assessment contained in its handbook. Signed .................................................................................................................... Date .......................................................................................................................

Contents/ 01

Introduction Purpose of the store Try Before You Buy Power of The Pop Up M-Commerce Revolution

02 Normann Who? Scandi Style Ah! Normann The Norm Consumer

03 The Big Idea Materials Who Where When

/Indhold 03

Marketing Event

04 Inside The Box Store Mock ups Visual Inspiration Moodboards Conclusion

LĂŚs mig

Fig 4, NC Yellow Food Layout, 2013

Fig 5, Norm 06 Lamp, 2013

01 19

Fig 6, NC Agnes Vase, 2013

Introduction Retail has changed. The consumer has changed. Furthermore, what we thought we wanted, and expected from brands, has changed. It is no secret that e-commerce has made a resounding impact on the way we shop. Resulting in the retail world, with their traditional bricks and mortar stores to feel rather unsettled. “From the birth of the internet to mobile technologies, the digital revolution has been the most disruptive influence in the history of modern retailing. (Hughes, 2012, Retail Week) However, as offline and online begin to merge, they need to work out a harmonious relationship between the two. Most importantly to establish whose role is what, and how they can create the perfect balance, to benefit both the brand, and the consumer. The traditional bricks and mortar store was once the main destination point to delve yourself into a brand, but in todays society this isn’t enough. The retail store now needs to offer so much more, especially to its technology dependent customer. However if not they risk being seen as an out-dated, useless platform. “As high street retailers fall into administration, traditional fashion retailers must sharpen their cross channel strategies to avoid the same fate.”(Faulkner, 2013, Retail Week) Consumers can now browse wherever there’s a phone signal and brands need to make sure they are there to. Alongside this e-tailers need to establish if they should spread out into the offline word and create a physical presence. Consumers are starting to expect a full circle brand experience, touching upon every platform.

An area that has struggled to switch over to creating a successful shopping experience across all channels, is that of furniture and homeware. “I just feel that this whole industry is terrible at seeing that many people are moving online and willing to buy furniture online. It just feels like, when you go to Italy, time is stuck. Nothing has happened in this field.” (Ross, 2013, Online) Due to the nature and size of interior products online hasn’t always been the best place to make a purchase. However consumers have started to change, becoming more comfortable with purchasing across different platforms. Nevertheless the engagement and tactility of seeing an item in store, that could potential have a place in your home is difficult to translate online. Using all your senses, seeing the colour and feeling the textures, alongside being submerged in the brands environment and space is a problem for e-tailers. It is difficult for them to sufficiently communicate this to their consumer. The jump for online brands to attempt creating a physical presence is one that needs to be considered in this sector. There has been a shift in the shopping environment and there are problems that need to be solved in order to help create a successful, Omni-channel businesses. In todays fast paced, multi channel world how can we best utalise these different platforms, to suit the consumers new habits and preferences. “They need to better understand customers and their wants has never been greater in this increasingly competitive environment.” (Ohal, 2013, Retail Week) Throughout this report I will be looking at the future of the high street and current trends in the retailing world. Furthermore I will be exploring how best to raise awareness of Scandinavian interiors brand, Normann Copenhagen in the UK. This report will showcase that online retailers can still create a physical presence, helping to reach out to their consumer and resulting in an effective, innovative brand experience.

Fig 7, Furniture showroom 2013

Fig 8, NC Hello Floor Lamp, 2013

Purpose of the store? Going in store to see an item for the first time now seems to be a thing of the past. The Internet has changed the shopping experience, creating a new way to shop. Fast, hassle free and from the comfort of your home. This once new phenomenon has transformed the way we shop.“One of the fastest changing industries in history, online shopping has been transformed beyond imagination since its beginnings more than 16 years ago.” (Anon, 2012, Retail Week) Online and in store have always been seen as two very separate platforms, with two very different purposes. “The most successful retailers in the future will be those who combine online, offline and mobile most effectively.” (Trotter, 2013, Online) However as of late retailers are starting to see that the two can work together to enhance the shopping experience.

Fig 9, Nike ipad, 2012

Fig 10, Nike retail, 2012

Fig 11, Nike + Fuel Station, 2012

To gain a clearer perspective of the situation an interview with Mike Roberts from Green Room Retail was conducted (See appendix 03). This was to gain understanding on his thoughts on the future of retail and what brands need to do to have longevity. During the interview Mike stated, “I believe that retailers will benefit from having touch points through multiple channels.” Mike then carried on to express that he felt a lot of the projects that he has worked on with Nike, have inspired and engaged with their target core customers, whilst building brand loyalty and product understanding. When asking, ‘what do you think is the future for retail? He responded, “I think the general trend will be towards the environmental experience becoming more about quality rather than quality – therefore I predict the volume of retailers on the high street will continue to shrink however the level of experience that they offer will continue to improve”. Throughout the interview with Mike he emphasised the need for retailers to offer an experience and engage with their consumer. Providing things that can’t be achieved online became a factor he felt needed to be implemented in order to survive. As retailers begin to Learn to join the dots the world of retailing is being forced to change to create a smooth, seamless shopping experience. “The face of the high street is constantly changing and that change has never been faster than in recent times; the growth of the multi-channel retail environment.” (Ohal, 2013, Retail Week)

“Brands need to think how they reach consu that people don’t diffe their on and offline ‘w shopping, regardless location.” (Nguyen, 2013, Online)

k holistically about umers and recognise erentiate between worlds’ – it’s just of time of day or

Fig 12, No noise campaign- Selfridges, 2013

So who is out there on the high street and currently causing the biggest impact? Holition are a company who specialise in augmented reality and 3D retail solutions, an interview was conducted with Brand Director, Lynne Murray (See appendix 03). Lynne expressed that she felt Selfridges (See Fig.12)were the retailer who understood their consumer and provided interactive, engaging experiences for them as a result of this. “Selfridges as a whole is probably a retailer who knows its customer well, and creates not just avant grade abstract experiences such as the Silence Room, but more direct retail experiences such as the personal shopper, and interactive changing room mirrors.” Alongside this Lynne stated that brands did need both on and offline platforms in order to survive. “Yes, brands need to respond to the changing ways in which consumers shop; research on-line, experience in-store, and purchase online when convenient. Brands who don’t offer ways for customers to enter this emerging circular journey risk losing out to smarter brands.” It is apparent that retail has changed, is changing and will carry on to change. The shift in online starting to create offline platforms has resulted in a variety of new retail trends and shop formations starting to appear on the high-street.

Fig 13, Bonobos Guide shop, 2013

Try Before You Buy With e-commerce playing a vital role in the world of retail, it is now essential for retailers to have an online platform. Creating a brand presence across all channels needs to be a necessity for e-tailers and retailers to reach their consumer . “Many e-tailers are now acknowledging the benefits of introducing a physical arm, whether permanent or pop-up. Physical stores are giving e-tailers valuable insight into their customers preferences and desires, as well as offering e-wary consumers a place to experiment with products – often before buying them online.” (Stylus (M), 2013) Retailers creating an online platform is nothing new, those who haven’t yet made the move, if any, are missing out on a vital communication tool and the opportunity to reach a wider demographic. However it is e-tailers creating a physical presence that has created a buzz and a ripple of excitement across the high street. American, online, menswear brand Bonobos (See Fig. 13) have created a physical presence to their brand with the launch of their ‘guideshops’. The shops are appointment only, but once inside you get one on one attention and a chance to try on the product before purchasing, also allowing you to establish your size. The shop doesn’t actually sell anything, as all orders still have to be placed online, but it gives the brand a chance to create an environment that represents them and allows the consumer to create a relationship with them. “Another phenomenon aligned to the multi-channel shift is the recent appearance of try before you buy stores- locations that act as handling playgrounds for complicated products that consumers would be unlikely to buy sight unseen.” (Stylus (G), 2012)

Alongside this other online brands have established an offline presence, although not as permanent as Bonobos ‘guideshops’, it is still following a similar structure. Ebay, Net-A-Porter (See Fig. 16) and Etsy (See Fig. 14,15) have all opened up temporary retail spaces showcasing their products. These e-tailers used QR codes to scan and purchase the products, or used the space as a workshop to show how the products are made. “Of course, the Etsy experience includes so much more than shopping. The sights, smells, sounds, and warm fuzzy feelings of the shop.” (Etsy, 2013, Online) All of these offline ventures helped to connect with existing users of the brands, but more importantly reached out to people who wouldn’t necessarily shop with that brand online. “The ability to touch or test a product before buying still has a valuable role to play in the retail experience.” (Stylus (M), 2013) Creating an offline platform allows consumers to engage with the product and brand, showing that having a physical presence Is still important.

Fig 14, Etsy Pop Up, 2012

Fig 15, Etsy Flyer, 2012

Fig 16, Net-A-Porter Window Shop, 2013

Power of The

Pop Up

A trend in retail that was once seen as a fad or novelty for retail brands was that of the pop up shop. However now due to the downturn of the economic climate pop up shops are becoming frequently used by brands and regularly seen on the UK high-street. “Pop-up shops are appearing all over the country and both small and large retailers are using them.” (Storefront team, 2013, Online) As retail space becomes every increasingly expensive, due to the rise of e-commerce and the fear to survive on the high-street climbs, pop up shops seem to be an ideal solution. “Over the past decade, pop-ups have evolved from being regarded as a novelty concept to become a retail strategy that enables brands to reach a wider pool of consumers, test the market and generate publicity.” (Morris, 2013, WGSN) Over the past decade big names in retail have disappeared off our high streets and more and more empty shops are appearing.

Fig 17, Power Of The Pop Up, 2013

Projects such as pop up Britain have also appeared in an attempt to save the UK high-street. Offering rentable spaces to suffering or startup businesses to give them a taste of life on the high-street. “PopUp Britain supports Britain’s most promising retail entrepreneurs, providing access to sought-after High Street spaces so small businesses can trial physical retail without the long-term financial commitment.” (Start Up Britain, 2013, Online) Alongside this there have been many other success stories, using temporary retail spaces. Box Park in Shoreditch is a pop up mall created out of sixty shipping containers (See Fig.18). “Boxpark is a game changer, the consumer wants a fresh and energetic experience that they cant get online, and they want a handson introduction to new brands and products. Boxpark gives them that.” Dunstone,(Bibby(B), 2011, WGSN) Dunstone goes on to state that the future of retail is entertainment and at Box park that is exactly what they give their consumers. As pop up shops are temporary and only have a short life span at a time on the high-street, the demand for them to inventive and engaging is vital to attract consumers and make a lasting impression. “The future of bricks-and-mortar retail will include more social spaces and events hosted by brands to increase footfall and satisfy consumer desires for real work ‘glocal’ experiences.” (Stylus(E), 2012) Temporary retail spaces are an ideal solution to test the waters for a brand or create a physical presence for an online brand. They create buzz, are cost effective and can be used as a clever way to translate your brand to the consumer.

Fig 18, Boxpark, 2012

M-commerce Revolution Technology is ever changing, ever adapting. It is the biggest influence on the high-street and the driving force behind pushing retail forward. Set to be The next generation movement in retail is that of the m-commerce revolution. This is not surprising when you think about how dependent society is upon their mobile phone. “There are more iPhones sold every year than babies born.” ( Phillips, 2013, online) So if we are so phone savvy and use them all the time, why does the M-Commerce movement seen so new to us. In fact m-commerce is actually mostly everywhere we are just slow adopters to this trend. “Mobile payments are hardly a new phenomenon – contactless payments have been big in Japan for years - but the technologies involved and the services they provide have yet to reach critical mass in the UK.” (Thomson, 2012, Retail Week) The UK retailers seem to be a lot slower to adopt this new movement in technology, alongside this UK shoppers are as hesitant to use embrace the technology.

â&#x20AC;&#x153;Technology is the driving force behind this change. In the last few years, mobile has driven the most significant change, giving consumers the ability to shop at time and anywhere.â&#x20AC;? (McCarey,2012, online) 22

Fig 19, iPhone, 2013

A brand that has jumped on the M-commerce trend is Schuh. They noticed a rise in non-desktop online visits, so decided to introduce mobile friendly elements into their site. This was due to mobile phone devices accounting for 35% of Schuh’s traffic, alongside 20% of their online sales, according to Retail Week. “In 2011, Schuh decided that mobile-optimised sites rather than mobile apps were the ideal route.” (Anon, 2012, Retail Week) They are not the only ones to feel the benefit from mobile phone payments and traffic. M- commerce plays a massive part in eBay’s strategy with e-Bay’s senior director for Europe, Olivier Ropars saying, “We will continue to put mobile at the heart of our strategy and create a site that is optimised for every device.” (Anon, Retail Week, 2012) Although M-commerce is currently only just beginning to take off in the UK, it is set to be influential and part of the next wave of movement in the retail world, so retailers need to consider this, both online and offline.“Mobile commerce has the potential to be massive, both in terms of being able to buy things online straight from your phone and being able to buy things in store with your phone.” ( Phillips, 2013, online)

Fig 20, NC Hang L Light , 2013

27 Fig 21, Normann Copenhagen Moodboard, 2013

Normann Who? Have a look, how would you describe them? Minimal style, with a pop of colour and an appreciation for well-crafted design? A sentence that could be used to describe Normann Copenhagen, but alongside this it could be used to describe many brands in the same field as them. So who are Normann Copenhagen? And what makes them special as an interiors brand. Yes, Normann Copenhagen are the masters of turning a washing up brush, a conventional household item and transforming into more than it was before. “Renowned for using traditional materials in non-traditional ways, Normann Copenhagen is synonymous with innovation and original design” (Occa Home, 2013, online) They make objects go beyond their everyday role resulting in them encapsulating an element of fun. With names like, ‘woofy, ‘warm dish’ and ‘watch me clock’ it is obvious the brand has underlying tones of playfulness and humor, basically not taking themselves too seriously. Every item in their range has been considered, making them look aesthetically beautiful, but also more practically and pleasurable to use. This Scandinavian brand pride themselves on innovation, quality and being at forefront of experimental design. “Normann Copenhagen is a way of living – a mindset. We love to challenge the conventional design rules.” (Normann Copenhagen, 2013, online)

29 Fig 22, NC Camping Chair, 2013

Woofy Warm Dish Watch Me Clock

31 Fig 23, NC Store, 2013

Normann Copenhagen are a brand that have a high level of awareness for the role they practice to preach, unlike others they are not all talk. This quirky interiors brand embraces their brand ethos and translates it out to their consumers. They strive to be a lifestyle brand and they reach their consumers in a variety of different methods. When reading over their blog content, ‘Spotted by Normann Copnehagen’, there is personality, and opinion captured in everything they write, like they say; “ If you are expecting news updates every hour you are on the wrong blog. However we promise you that you will get our uncensored opinions. Furthermore we strive to be original – not just copying text, pictures and links from other sites on the web.” (Normann Copenhagen, 2013, online)

33 Fig 24, Aaker Model, 2013

35 Fig 25, NC Store 2, 2013

The brand has a voice. It does not feel like we are being fed, churned up, over done spiel that lacks any individuality or opinion. Normann Coepnhagen understands the importance to appreciate and acknowledge other creatives. They have an open-minded attitude that welcomes collaboration. They recognise to be successful they need to collaborate and work with other like-minded creatives. So what is the ethos behind Normann Copenhagen ? They have a design opinion, they have a playful streak running through them and they take the conventional and make it unconventional. Normann Copenhagen has an attitude, they a voice and they understand good design. “Humor, together with innovation and quality, is the company’s driving forces, and the philosophy is simply “Less is more”!” (Scandinavian Design Centre, 2013, online) Normann Copenhagen is modernity with wit. Normann Copenhagen started out in 1999, but really started making a name for themselves in 2002 when the ‘norm 69’ lamp was born. Since then they have gone from strength to strength, opening their flagship store in Copenhagen in 2005. The brand is sold worldwide in more than seventy countries and they collaborate with a wide variety of designers. The Danish Design company is well established amongst interior lovers and design enthusiasts, they have a strong following, yet they still only play host to only one store and do not have a strong following here in the UK. So why is it time for this brand to make it’s voice louder? How can establishing themselves over here be of benefit?

38 Fig 26, NC Owl, 2013

â&#x20AC;&#x153;Normann Copenh living - a mindset. W the conventional de

hagen is a way of We love to challenge esign rules.â&#x20AC;?

(Normann Copenhagen, 2013, Online). 40

In the last year desire and appreciation to incorporate the Scandinavian style inside homes has grown. Danish design is currently of the movement and desired by those who have an appreciation for well-considered, beautiful, pared-back interior design. “We Brits have long had a soft spot for Scandinavian style, whether that’s wistfully scrolling through design blogs or lusting after lampshades.” (Anon, 2013, online) Natural materials and simple design are being embraced in response to the economic downturn. “The last five years have seen a rise in demand for domestic design that serves as a direct rebuff to the fast-paced and hyper-connected modern world.” (Stylus(I), 2012) The big retreat is a result of escaping the current constantly intrusive and technology dependent society we live in. Scandi style focuses around a minimal well-organised attitude, with a predominately neutral colour palette. These qualities all sit under the big retreat umbrella and incorporate the aesthetic of interior design that people are pinning for. “We practically live on our phones, our computers and social media. We find ourselves now creating retreats rather than houses.” (Stylus(I), 2012) Scandinavian brands are already making an impact on the British interior design front with brands like Scandium and stores Lollipop Shoppe, Twentytwentyone establishing themselves as the go to for Scandinavian influenced designed. “Mid-century design is a massive trend, driven by things like Mad Men, and Danish design was at its best then.”(Dixon, 2011,online)

42 Fig 27, White Shelf, 2013

Fig 28, Yellow Shelf, 2013

Fig 29, Yellow & White Kitchen, 2013

Fig 30, Coloured Chairs, 2013

Fig 31, Living Room, 2012

Fig 32, Wooden Desk, 2013

Fig 33, Wooden Living Room, 2013

Fig 34, Wooden Chairs, 2013

Fig 35, Wooden Shelf, 2013

Fig 36, Patterned Bed, 2013

Fig 37, White Desk, 2013

Fig 38, Minimal Living room, 2013

Fig 39, Minimal Shelf, 2013

Ah! Normann

There is an appetite in the UK for Normann Copenhagen, there is space amongst the retail brands for a Scandinavian brand that has a story, voice and produces quality design. Consumers are tired of owning generic items that have no story behind them. Normann Copenhagen our design innovators, working with design partners, to create new visionary products. When you own an item from the range it is personal, you can find out who made it and the story behind it. It is this sense of narrative and worth behind each product that makes Normann Copenhagen unique. They are the design leaders and innovators of today and give you a chance to own an original design in your home.

The Normann Copenhagen consumer loves good design, has an eye for colour and appreciates bold design decisions. They value the design aesthetics and quality of Normann Copenhagen products, all subtlety wrapped up with a sprinkle of wit.

51 Fig 40, NC Flip Mirror, 2013

Who? The Norm Consumer 52

Fig 41, Normann Oknel Sofa, 2013

Who: Mark Live: Notting Hill Own: NC Onkel Sofa Next Purchase: NC Circus Pouf Aspire to Have: NC Norm69 Lamp Description: This single man is a successful business man, who owns his own company. He has worked his way up and due to this he now has a disposable income. He lives in Notting Hill, in Central London. This area allows him to get to work and business meetings quickly but also him eat out and go to the theatre with friends and enjoy the social scene of

Central London. Although not coming directly from a

creative background he still knows what he does and doesnâ&#x20AC;&#x2122;t like, he has strong opinions on how he likes his home to look. Youâ&#x20AC;&#x2122;ll find him purchasing the larger furniture items from the Normann Copenhagen range, rather than smaller accessories. When he finds a brand that he likes and trusts he is likely to stick to it, he is not a design drifter.

55 Fig 42, Consumer 1 Moodboard, 2013

50+ man lives in central london no children owns his own business disposbale income Knows what he likes IN HIS HOME mORE LIKLEY TO BUY THE LARGER, FURNITURE PIECES FROM THE NORMANN COPENHAGEN RANGE

57 Fig 43, NC Brick Cushion, 2013

Who: Lola and George Live: Flat, Islington Own: NC Brick Cushion Next Purchase: NC Krenit Bowls Aspire To Have: NC Ding Table Description: This young couple have just recently moved into their first home together, in Islington. They love the area as it is an easy commute to work and there is a creative, on-the-go buzz surrounding them. Alongside this they are walking distance to a wide variety of different shops, restaurants and near enough to their favourite spot, the Camden Passage. They both work in creative job roles, so naturally have an interest in design and an appreciation for colour. Due to recently moving into their home they are eager to purchase furniture and homeware accessories. These are the consumer you would find buying the accessories from the Normann Copenhagen range. They love to mix high-street brands with accents from premium homeware brands. Due to their budget youâ&#x20AC;&#x2122;ll find their Ikea sofa being cleverly disguised by bold, statement Normann Copenhagen cushions. They know what works and how to create an environment from a variety of sources that represents them.

59 Fig 44, Consumer 2 Mooboard, 2013

Fig 45, NC Motion Carafe, 2013

Who: Sarah and Jason Live: Richmond Own: NC Krenit Salad set Next Purchase: NC Grass Vase Aspire To Have: NC Motion Carafe Description: This family consists of two children below the age of five and both parents working in an advertising company. The family has recently moved further out from Central London to Richmond. However they still have fast transport links into the city, making getting to work easily commutable. Now feeling more settled into the area, they are enjoying the wide selection of restaurants, good schools and summer evenings by the river. When shopping for the home they buy a mixture of practical and frivolous items. Due to recently having children in last few years their buying has changed, meaning they now buy from a wider variety of sections from the Normann Copenhagen Range. They have a comfortable income and will spend the money on a piece if they love it. They like their home to be practical but not boring. They love elements of fun and colour to trickle throughout their house.

63 Fig 46, Consumer 3 Moodboard, 2013

Fig 47, NC Hanging Bulb, 2013

Normann Copenhagen are the masters of innovative and high quality design. The brand incorporates elements of humor, which runs seamlessly throughout all of their collections. They make the conventional household item seem unconventional, effortlessly making a toilet brush seem like a work of art. Behind every piece you buy from them there is a story and a purpose, as they strive to collaborate with original designers. These factors of humor, innovation, making the conventional seem unconventional alongside their continuously open-minded attitude to collaborating with other designers; are the core factors behind the brands ethos. These traits need to directly run throughout the campaign and marketing strategy when bringing Normann Copenhagen over to the UK. Translating the Normann Copenhagen philosophy over to the UK consumer is vital. The objective behind bringing Normann Copenhagen over to the UK is to increase their brand awareness with The UK consumer. Normann Copenhagen need to make themselves aware to the design leaders and early adopters who would embrace the Scandinavian brand. There is space and desire for Normann Copenhagen in the UK they just need to let themselves be known.

Fig 48, NC Flower Vase, 2013

The Big Idea Aim: To increase the brand Awareness of Normann Copenhagen in the UK To reposition Normann Copenhagen as the leaders of design innovation The objective behind bringing Normann Copenhagen over to the UK is to increase their brand awareness with The UK consumer. Normann Copenhaen need to make themselves aware to the design leaders and early adopters who would embrace the Scandinavian brand. There is space and desire for Normann Copenhagen in the UK they just need to let themselves be known. Concept: To provide a temporary creative retail space and instillation that showcases Normann Copenhagen in a considered and innovative way. The Box â&#x20AC;&#x201C; Making the norm unique Brand Values Witty Innovation Conventional â&#x20AC;&#x201C; unconventional Collaborating with designers

The Creative Idea Grabbing the attention of potential Normman Copenhagen consumers, design lovers and people of the UK is essential throughout the campaign. But how will this be achieved? Curiosity, anticipation and excitement are the three main driving forces behind this campaign to make sure it is a success. Three white boxes will be placed in three different locations throughout London. The white box is known for being a conventional object, it is safe and non descript. In the interiors world a white box is used to describe an empty room, a blank canvas before it has been decorated. These qualities are bland, unexciting and donâ&#x20AC;&#x2122;t encapsulate the Normann Copenhagen brand voice. A simple white box, clean minimal, potentially even considered as a predictable style aesthetic, as minimal is currently being exhausted in the design world. However this is the point, to show what Normann Copenhagen are not and who they really are. They are different from their competitors and this needs to be translated.

Fig 49, NC Pop up, 2013

The Materials To accompany the three boxes there will be three product designers. They will each be designated a box and a material:

Rubber Perspex Cork This box is their canvas, they can do with it what they may. This could be achieved via a rubber door handle or a Perspex wall; this is up to the designer and however they wish to customise their box. This will add elements of wit, playfulness and creativity to the instillation. Once again reinforcing qualities seen throughout Normann Copenhagen. After three days of the boxes being up they will open to reveal the product. However they must consider the Normann Copenhagen brand ethos, via using an un-conventional material to make a conventional result. Alongside having free creative access to the box each designer will be creating a product to be sold in their box and on the Normann Copenhagen website. This will be a limited, exclusive Normann Copenhagen piece and will be made out of the material each of the designers have been designated. The main home for this new product will be the box. The box will act as a museum, a shrine for their new, innovative, beautiful design piece. Collaborating with designers, wit, mixing conventional and unconvential and creating a a beautiful, simple yet practical item are translated throughout this instillation and collaboration reinforcing the Normann Copenhagen way.

Fig 50, Rubber, 2013 Fig 51, Cork, 2013

Fig 52, Scissor Pot, 2013

Who?

Collaborators The three designers all chosen to work on this Normann Copenhagen have all been selected, as they are British and all specialise in a different material form, from, fabric, metal to wood. This was felt necessary as material plays a fundamental role throughout the brief and the the need for a practical functional item. These three designers were selected as they seemed like a perfect fit for the brief and the brand.

75 Fig 53, Hoof Table, 2013

Samuel Wilkinson

Who: Samuel Wilkinson Known for: Hoof table Description: Samuel Wilkinson is a young designer and winner

of the RSA award and D&AD New Blood. Worked for a variety of consultancies such as Tangerine, Fitch: London, PearsonLloyd, and Conran. “Samuel Wilkinson’s commitment and enthusiasm to designing interesting objects and spaces is apparent in his work, always looking to add a fresh dynamic approach in either form or function.”(Case Furniture, 2013, online) Fig 54, Samuel Wilkinson Table, 2013

Benjamin Hubert Who: Benjamin Hubert Known for: Plicate Watch Description: Benjamin Hubert is a material driven and process led designer, these two

factors plays a strong role throughout his design process. He won design of the year at the British Design awards in 2010 and his since gone from strength to strength in the design world. â&#x20AC;&#x153;Benjamin Hubert creates timeless objects that do not do not respond to trends or fashion but rely on usability analysis, interaction, materiality, sustainability and a process of visual reduction.â&#x20AC;?(Benjamin Hubert, 2013, online)

Fig 55, Benjamin Hubert Table, 2013

78 Fig 56, Plicate Watches, 2013

Mark Holmes

Who: Mark Holmes Known For: LT02 SEAM TWO - Light Description: Most know for working

with metal, currently seen heavily in his new venture, design brand Minimalux. Mastering the art of creating simple yet beautiful desk items. Mark Holmes has previously created “The Lane” - a creative group which has already worked on projects for the Stella McCartney. He has worked with many iconic people and brands and is the most established and prestigious of the three designers. “A designer with diverse talents and an eclectic background in the arts” (Archi Tonic, 2013, online) Fig 57, Mark Holmes Table, 2013

80 Fig 58, Seam Two Light, 2012

Fig 59, Location Boxes, 2013

Where? Locations

MARYLEBONE It has a number of other premium, very design led interiors stores so thereâ&#x20AC;&#x2122;s plenty of relevant traffic in the area - Conran Shop, Designerâ&#x20AC;&#x2122;s Guild, Skandium, The White Company, Divertimenti etc. ISLINGTON It has cool stores, young experimental residents & Camden Passage. Alongside this Normann Copenhagen has quite an urban pared back feel that is quite Islington. SHOREDITCH Redchurch Street has galleries & upmarket cool trendy furniture stores just by Brick Lane. or Truman Brewery, young, cool area. The area hosts an event on the first Thursday of every month when all the galleries in the area open up, stage. This will help to gain more footfall and attention.

Fig 60, Design Festival, 2012 Fig 61, 100% Design, 2012

When? The dates of Normann Copenhagen putting this into practice is crucial and must coordinate with the creative calendar, this is why September 2014 has been chosen. During this time London will have a buzz and excitement around it due to the London Design Festival that will be taking place during this time. The event lasts for ten days, branches out across all of London and is one of, if not the biggest event in the cultural calendar. This event will help to naturally generate footfall and bring in consumers who share a natural interest and appreciation for design. The Festival is expected to attract 30,000 visitors this year and will generate a large amount of press coverage and attention; these factors reinforce it being a credible time to introduce Normann Copenhagen. Coinciding with the Design Festival will be Design Junction and 100% Design, these are two trade shows showcasing contemporary design and again bringing in a large amount of design enthusiasts and industry professionals. September will be a month of expression and design creativity making it the ideal time for Normann Copenhagen to be heard.

Fig 62, NC Glass Block Light, 2013

Fig 63, Online Offline Showroom, 2012

Marketing The boxes will appear in their locations for six days, the first three being blank, except for the Normann Copenhagen logo and a QR code. This code will send those who scan it through to a website revealing a countdown, information on the three product designers and a description of what caused them to create their new product. Alongside this there will be tweets and information being communicated from the Normann Copenhagen Facebook and Twitter sites. “Engagement through social media also continues to be important and can’t be overlooked when it comes to promoting cross-channel shopping behavior.” (Faulkner, 2012, Drapers)Social media is an important communication tool to touch upon. It is quick, efficient and can inform those who already know, love and follow the brand and more importantly will be the first thing those who haven’t heard of the brand will search for. There will be encouragement for people to tweet and instagram, their thoughts and pictures around the event during, before and after. This will be achieved via tweets counting down to box, asking people to share pictures of their visit to the box or their purchase. “Social channels have made it possible for retailers to not only enter into personal dialogue with fans but reach friends of fans too.” (Parry(B), 2013, Retail Week) Alongside this it helps to reach out to original followers of the brand on these sites, but also helps reach out their friends, to increase wider following and attention.

Fig 64, White Boxes, 2013

During the three days when the boxes are shut small white boxes will be passed out around London. These boxes will be blank apart from, the Normann Copenhagen logo, a 4 digit number and a QR code linking to â&#x20AC;&#x2DC;The Boxâ&#x20AC;&#x2122; section of the Normann Copenhagen website. This section of the website can only be accessed via typing in the digits found on the promotional white box. Once in this section of the website you have access to early entry to purchase the collaborative pieces.

Fig 65, Website Mock Up 1, 2013

Fig 66, Website Mock Up 2, 2013

Fig 67, Website Mock Up 3, 2013

Fig 68, De Zeen Magazine, 2012 Fig 69, Desing Milk, 2012 Fig 70, High Snobiety, 2013

Alongside this white cubes getting passed out to the public, they will also get sent to influential opinion formers and early adopters such as journalists, design consultancies, PR companies, ad agencies and design editors. Some of these will include:

Mother London Elle Decoration Weheart.co.uk The evening standard The Guardian However these cubes will differ to the ones being handed out to the pubic, as they will have an invitation on them. This invitation will allow access to the opening of the boxes. Inviting the right people to this event is key to generate as much press attention and coverage as possible.

Fig 71, Invitation box & net, 2013 Fig 72, Invitation, 2013

The event will be placed on the night before the boxes open to the public. The guests will have first look at the new pieces the designers have created and there will be talks from each designer, explaining how they came to the creation of their design for Normann Copenhagen. The event will carry on to reinforce Normann Copenhagenâ&#x20AC;&#x2122;s brand values and the message of making the norm seem unique.. At the event the food and drink served will be traditional, but served with a twist, making them feel more unique. Alongside this there will be oversized furniture made out of untraditional materials. Once again confirming Normann Copenhagens ethos to mix the conventional and un-conventional.

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Fig 73, NC Hanging Bell Lamp, 2013

Inside The Box The inside of the box, as previously mentioned will act as shrines to the new pieces created by the three product designers. With each box being solely dedicated to one designers piece of work for Normann Copenhagen. However alongside this the boxes will incorporate retail trends previously mentioned. None of the items in the boxes can be taken away with you there and then, these boxes will take the role of a show room. This is necessary as it is essential to reinforce to consumers that Normann Copenhagenâ&#x20AC;&#x2122;s main point of sale lies within their online website. Normann Copenhagen only have one store in Copenhagen, so for the UK consumer online needs to be where the transaction takes place. It would be unwise to offer them a method of payment that they could not use once the boxes disappear. This also helps to demonstrate how user friendly their website is, that the brand are forward thinkers and they can shop online with ease. All items in the boxes will be issued with a QR code, Visitors can scan the QR codes to find out more about the products. This will take the consumer directly to that item on the Normann Copenhagen website. From this point they can then easily purchase the item on their phone. Once completing the transaction on their phone there is also an opportunity to tweet about their purchases and that they did it from the Normann Copenhagen box. Visitors can also play with miniature furniture models and take home postcards and fabric samples

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Fig 74, Pop Up Outside Views, 2013

Alongside this, there will be iPads and iMacs in the boxes. These will allow consumers to shop and browse the rest of the Normann Copenhagen website and put through transactions if they so wish. This also helps to appeal to the different types of consumer as not everyone will feel comfortable or wish to shop on their mobile phone. The Normann Copenhagen boxes will incorporate show-rooming, m-commerce all under the roof off a pop up shop. The boxes give the brand a physical presence for a brief time allowing consumers to share and experience a unique experience with the brand. Furthermore this demonstrates Normann Copenhagen including a variety of different consumer touch points in their shopping experience. The space is a convergence of online and offline, using the showroom to improve the online retail experience and bridge the gap.

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Fig 75, Pop Up Inside Mock up, 2013

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Fig 76, Inside Mock Up Sketch, 2013

These are mock ups of what the spaces will look like, this demonstrates what they could potentially include. However these will be changed once the designers have created their product and interpret the space to how they best feel fit, as the space is their area and platform to showcases their product. Visual Moodboards have been used to visual inspiration for the inside and outside aesthetic of the boxes (See Fig 76 & 77).

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Fig 77, Technology Mock Up, 2013

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Fig 78, iPad Mock Up, 2013

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MODE R N I T Y W ITH W IT

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Fig 79, Modernity With Wit Moodboard, 2013

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TEXTURE INNOVATION

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Fig 80, Texture Innovation Moodboard, 2013

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117 Fig 81, NC Raindrop Hook, 2013

Gør den normale føler unikke The aim during this project was to raise the awareness of Normann Copenhagen over in the UK. The element that was essential throughout was to translate the brand voice and essence to the consumer. It was imperative Normann Copenhagen’s image; tone of voice and ethos was not compromised during this process. Their qualities of wit, simplicity and ability to work with other designers have been expressed and communicated throughout every aspect of this journey. The current change in the retail climate and the need for brands to be innovative and engaging is more crucial then ever before. As the consumers shopping journey changes, the retailers must too. It is mistake to think even if you are an e-tailer that you don’t need to venture down the route of a physical presence. This does not necessarily have to involve having a permanent store, it can be via the use of a pop up shop, show room or instillation. Normann Copenhagen is predominately an e-tailer and this platform suits them and the current retail environment. Via the use of the instillation/ pop up shop they have been able to have the rare opportunity to create a physical brand presence outside of Copenhagen. They have been able to embody who they are and express their creative identity to their consumer. The message of Normann Copenhagen has been heard. Normann Copenhagen = modernity with wit, effortlessly making the norm seem that bit more special.

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119 Fig 82, NC Blue Food Layout, 2013

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References ANON., 2012. Keeping up with the evolution of ecommerce. Retail Week, 14 September, pp.42-43. ANON., 2012. Keeping up with the evolution of ecommerce. Retail Week, 14 September, pp.42-43. ANON., 2012. Keeping up with the evolution of ecommerce. Retail Week, 14 September, pp.42-43. ANON., 2013. You wear it well: Costume maker Pernilla Lindfors Scandinavian style. The Independent. [Online], 10 February. Available at: http://www.independent.co.uk/property/interiors/you-wear-it-wellcostumemaker-pernilla-lindfors-scandinavian-style-8483821.html [Accessed 16 April 2013] BIBBY, J., 2011. Boxpark, London: Mall concept opening. [online], 7 December. Available via: WGSN [Accessed 28 February 2013] DIXON, R., 2011. The best shops around the world for specialist shops and shopping. The Guardian. [online] , 9 December. Available at: http://www.guardian.co.uk/travel/2011/dec/09/best-cities-worldshopping?INTCMP=SRCH [Accessed 14 April 2013] ETSY. 2013. The Etsy holiday shop. Etsy [online], 17 Jan. Available at: http://www.etsy.com/blog/ news/2013/the-etsy-holiday-shop/ [Accessed 21 April 2013] FAULKNER, R., 2013. Across the channels. Drapers, 23 February, pp.97-98. FAULKNER, R., 2013. Across the channels. Drapers, 23 February, pp.97-98. HUGHES, N., 2012. Predicting the future of retail technology. Retail Week, 26 October, pp.38-39. MORRIS, A., 2013. Update: the power of the pop-ups. [online], 23 January. Available via: WGSN [Accessed 28 February 2013] NGUYEN, P., The consumer journey: joining the dots. The Guardian [online] Available at: http://www. guardian.co.uk/media-network-partner-zone-ebay/consumer-journey-online-retail?INTCMP=SRCH [Accessed 21 February 2013] 121

NORMANN COPENHAGEN. 2013. Normann Copenhagen. [online] Available at: http://www.normanncopenhagen.com [Accessed 09 May 2013] NORMANN COPENHAGEN. 2013. Normann Copenhagen. [online] Available at: http://www.normanncopenhagen.com [Accessed 09 May 2013] NORMANN COPENHAGEN. 2013. Normann Copenhagen. [online] Available at: http://www.normanncopenhagen.com [Accessed 09 May 2013] OCCA HOME., 2013. Normann Copenhagen. [online] Available at: http://www.occa-home.co.uk/brands/ normann-copenhagen?gclid=COudnPaWhrcCFXMctAodVnQAUQ [Accessed 28 April 2013] OHAL., 2013. The power of retail insight. Retail Week, 8 March, pp.64-65. OHAL., 2013. The power of retail insight. Retail Week, 8 March, pp.64-65. PARRY, C., 2013. A glimpse of the future at Retail Week Live 2013. Retail Week, 1 March, pp.43-44. PHILLIPS, M., 2013. The future of retail is mobile. Wall Blog [online], 18 March. Available at: http:// wallblog.co.uk/2013/03/18/the-future-of-retail-is-mobile/ [Accessed 23 March 2013] PHILLIPS, M., 2013. The future of retail is mobile. Wall Blog [online], 18 March. Available at: http:// wallblog.co.uk/2013/03/18/the-future-of-retail-is-mobile/ [Accessed 23 March 2013] ROOS. J, 2013. Furniture brands “terrible” at selling online. De Zeen Magazine. [online], 7 February. Available at: http://www.dezeen.com/2013/02/07/furniture-brands-terrible-at-selling-online/ [Accessed 05 may 2013] SCANDINAVIAN DESIGN CENTRE., 2013. [online] Available at: http://www.scandinaviandesigncenter. com [Accessed 02 May 2013] START UP BRITAIN. 2013. Available at: http://www.startupbritain.co/popupbritain/ [Accessed 05 April 2013] 122

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List of Illustrations Fig 1 – NC Flower Vase, 2013, Decordi. Available at: http://www.decodir.com/2010/04/natural-grass-vase-by-normanncopenhagen’s-factory/ Fig 2 - Garden Interior, 2013, Spotted by Normann Copenhagen. Available at: http://spottedbynormanncopenhagen. com/2012/07/10/pop-up-gardening-in-our-flagship-store/ Fig 3 - Copenhagen Frame, 2013, Feel Inspired. Available at: http://www.feelinspiredblog.com/2012/10/scandinaviasouvenirs.html Fig 4 – NC Yellow Food Layout, Feed the Design Monster. Available at: http://feedthedesignmonster.com/2012/10/20/teaegg-for-normann-copenhagen/ Fig 5 – Norm06 Lamp, 2013, Danish Design Addict. Available at: http://danishdesignaddict.blogspot.co.uk/2011/05/ norm06.html Fig 6 – NC Agnes Vase, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/ Agnes2?v=102053 Fig 7 – Furniture Showroom, 2013, A Rowan Tree. Available at: http://arowantree.blogspot.co.uk/2012/09/madecomshowroom-launch.html Fig 8 – NC Hello Floor Lamp, 2013, Normann. Available at: http://www.normann-copenhagen.com/Families/Hello Fig 9 - Nike iPad, 2012, Onformative. Available at: http://www.onformative.com/work/nike-fuel-station/ Fig 10 - Nike Retail, 2012, Style Tea and Cake. Available at: http://styleteaandcake.blogspot.co.uk/2012_08_01_archive. html Fig 11 - Nike Fuel Plus Station, 2012, London Pop Ups. Available at: http://www.londonpopups.com/2012/08/nikefuelstation-pop-up-sports-centre.html Fig 12 - Selfridges, No Noise campaign, 2013, 123 People. Available at: http://www.123people.ca/s/alannah+weston Fig 13 - Bonobos Guide Shop, 2013, Robert Dyer. Available at: http://robertdyer.blogspot.co.uk/2012/11/bonobosbethesda-row-guideshop-lives-up.html Fig 14 – Etsy Pop Up, 2012, The Pop Up Collective. Available at: http://www.thepopupcollective.co.uk/portfolio/etsy-newyork-city-usa/ Fig 15 – Etsy Flyer, 2012, Empirella. Available at: http://www.empirella.com/1561/west-elm-etsy-pop-up-shop/ 125

Fig 16 – Net-A-Porter Window Shop, 2012, Wellcom London. Available at: http://www.wellcomlondon. com/2011/09/09/718/ Fig 17 – Power Of The Pop Up, 2013, B.FRIEND [own image] Fig 18 – Boxpark, 2012, Boxpark. Available at: http://www.boxpark.co.uk/#_ Fig 19 – iPhone, 2013 B.FRIEND [Own Image] Fig 20 - NC Hang Light L, 2013, Woont. Available at: http://www.woont.com/en/Furniture/Lights-Lamps/HangingLamps/Hang-L-Normann-Copenhagen-51575 Fig 21 – Normann Copenhagen Moodboard, 2013, Normann Copenhagen. All images available at: http://www.normanncopenhagen.com Fig 22 – NC Camping Chair, 2013. Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/ Camping-Chair?v=701000 Fig 23 – NC Store, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/About/Flagship_ store Fig 24- Aker Model, 2013, B.FRIEND [Own Image] Fig 25 – NC Store 2, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/About Fig 26 – NC Owl, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/HerbStand?v=330450 Fig 27 – White Shelf, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 28 – Yellow Shelf, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 29 – Yellow & White Kitchen, 2013,From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove. com Fig 30 – Coloured Chairs, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 31 – Living Room, 2012, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 32 – Wooden Desk, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com 126

Fig 33 – Wooden Living Room, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove. com Fig 34 – Wooden Chairs, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 35 – Wooden Shelf, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 36 – Patterned Bed, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 37 – White Desk, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 38 – Minimal Living Room, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove. com Fig 39 – Minimal Shelf, 2013, From Scandinavia With Love. Available at: http://www.fromscandinaviawithlove.com Fig 40 – NC Flip Mirror, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/families/flip Fig 41 – Normann Onkel Sofa, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/ Products/Onkel-Sofa?v=602900 Fig 42 – Consumer 1 Moodboard, 2013, B.FRIEND [Own Image] Fig 43 – NC Brick Cushion, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/families/ brick Fig 44 – Consumer 2 Moodboard, 2013, B.FRIEND [Own Image] Fig 45 – NC Motion Carafe, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/ Motion-Carafe-L?v=110415 Fig 46 – Consumer 3 Moodboard, 2013, B.FRIEND [Own Image] Fig 47 – NC Hanging Bulb, 2013, Great Dane Furniture. Available at: http://www.greatdanefurniture.com/DanishFurniture/BulbPendant.aspx Fig 48 – NC Flower Vase (Manipulated), 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen. com/families/grass Fig 49 – NC Pop Up, 2013, B.FRIEND [Own Image] 127

Fig 50 – Rubber, 2013, Spotted By Normann Copenhagen. Available at: http://spottedbynormanncopenhagen. com/2012/09/20/guess-our-new-product-and-win-it/ Fig 51 – Cork, 2013, Design Boom. Available at: http://www.designboom.com/design/aurelien-barbry-wine-bar-fornormann-copenhagen/ Fig 52 – Scissor Pot, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/families/herbstand Fig 53 – Hoof Table , 2013, Samuel Wilkinson. Available at: http://samuelwilkinson.com/hoof-tables/ Fig 54 - Samuel Wilkinson Table, 2013, B.Friend [Own Image] Fig 55 - Benjamin Hubert Table, 2013, B.Friend [Own Image] Fig 56 – Plicate Watches, 2013, Selectisim. Available at: http://www.selectism.com/2012/05/08/benjamin-hubert-plicatewatch/ Fig 57 - Mark Holmes Table, 2013, B.Friend [Own Image] Fig 58 – Seam Two Light, 2013, Woont. Available at: http://www.woont.com/en/Furniture/Lights-Lamps/Table-Lamps/ LT01-SEAM-ONE-e15-24904 Fig 59 – Location Boxes, 2013, B.FRIEND [Own Image] Fig 60 – Design Festival, 2012, Acid. Available at: http://www.acid.eu.com/news/category/general-news/page/3/ Fig 61 – 100% Design, 2012, Amtico. Available at: http://blog.amtico.com/blog/amtico/amtico-at-100-design-2012/ Fig 62 – NC Glass Block, 2013, Surrounding. Available at: http://www.surrounding.com.au/block-lamp-black-cord/ Fig 63 – Online Offline Showroom, 2012, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/ about/events/28-online-vs-offline Fig 64 – White Boxes, 2013, B.FRIEND [Own Image] Fig 65 – Website Mock Up 1, 2013, B.FRIEND [Own Image] Fig 66 – Website Mock Up 2, 2013, B.FRIEND [Own Image] Fig 67 – Website Mock Up 3, 2013, B.FRIEND [Own Image] Fig 68 – DeZeen Magazine, 2012, Trade Nosis. Available at: http://trade.nosis.com/en/dezeen.com/43039/s

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Fig 69 – Design Milk, 2012, Alan The gallant. Available at: http://www.alanthegallant.com/i_press.html Fig 70 – High Snobiety, 2013, Sane Communications. Available at: http://www.sanecommunications.com/supreme-beingon-high-snobiety Fig 71 – Invitation Box & Net, 2013, B.FRIEND [Own Image] Fig 72 – Invitations, 2013, B.FRIEND [Own Image] Fig 73 – NC Hanging Bell Lamp, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/ Families/Bell Fig 74 – Pop Up Outside Views, 2013, B.FRIEND [Own Image] Fig 75 – Pop Up Inside Mock Up, 2013, B.FRIEND [Own Image] Fig 76 – Inside Mock Up Sketch, 2013, B.FRIEND [Own Image] Fig 77 – Technology Mock Up, 2013, B.FRIEND [Own Image] Fig 78 – iPad Mock Up, 2013, B.FRIEND [Own Image] Fig 79 - Modernity With Wit Moodboard, 2013, B. FRIEND [Own Image] Fig 80 - Texture Innovation Mood Board, 2013, B. FRIEND [Own Image] Fig 81 – NC Raindrop Hook, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/ Dropit-Hooks-L?v=331515 Fig 82 – NC Blue Food Layout, 2013, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/ Products/Tea-Egg?v=250420 Fig 83 – Infographic, 2013, B.FRIEND [Own Image] Fig 84 – NC Pink Food Layout, Normann Copenhagen. Available at: http://www.normann-copenhagen.com/Products/ Tea-Egg?v=250420 Fig 85 – NC Garden Bench, Spotted By Normann Copenhagen. Available at: http://spottedbynormanncopenhagen. com/2012/07/10/pop-up-gardening-in-our-flagship-store/

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Append 01 Methodology

02 Questionnaires

03 Email Correspondences

dices 04 Anthropologie Visit Chalk Boards

05 Tutorial Sheets Ethical Form

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Methodology A variety of both primary and secondary research was carried out throughout the research stages of this report; this was to insure that the issues and subject matters discussed give an accurate and personal insight into the topics covered. All research was carried out in accordance to the University ethical policies. Primary Research Questionnaires were carried out in order to gather information from a large consumer group quickly. The questionnaires contained a variety of both closed and open-ended questions, this was to ensure there was a varied amount of information collected. Closed ended questions meant that answers could be easily analysed and gathered in contrast to the open-ended questions. These gave participants a chance to give a more personal answer and allowed insight into their thoughts and feelings on the subject matter. Questionnaire â&#x20AC;&#x201C; â&#x20AC;&#x2DC;Consumer Attitude towards the future of retail & in store environmentsâ&#x20AC;&#x2122; 27/03/13 In March - April 2013 questionnaires were sent out to men and women via social media sites, Facebook and Twitter, email and word of mouth; in total 61 responses were collected. The questionnaire contained a variety of opened and closed ended questions, with pictures to engage and stimulate the participants taking part. There was no age bracket that those who answered the questionnaire had to fall into to partake. This allowed a wide range of respondents, of all ages, views on the retail environment, shopping habits and expectations of in store environments to be collected. This was an appropriate method to collate this information as the questionnaire allowed a wide range of people to be reached quickly, this meant the answers contained high validity and represented a true picture. Due to the large responses gained, this was highly successful piece of primary research and the information gathered created an interesting starting point for the beginning of the project.

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Questionnaire – ‘Awareness of Normann Copenhagen’ 01/04/13 In May 2013 questionnaires were sent out via social media sites Facebook and Twitter, email and word of mouth; in total 93 responses were collected. This questionnaire was sent out to establish the awareness of Normann Copenhagen in the UK and establish how strong their brand presence was over here. This was essential information to gain as raising their brand presence over in the UK was the aim throughout the project. Interview via email with Mike Roberts from Green Room Retail – 03/04/2013 In April 2013 Mike Roberts from Green Room Retail was contacted via email, asking if he would partake in answering questions for research purposes. This was to allow an insight into an agency that creates innovative, in store environments, for retail brands. Green Room Retail work with a wide variety of clients including Nike, Converse and Mercedes-Benz, this meant the information gained from them would be invaluable. They are an established company with a wide variety of experience and knowledge. Using email as the method of communication meant contact with Mike was quick and efficient. The response gained furthered my knowledge on digital technology and retail trends. Alongside this he stated brands that he felt were successful in understanding their consumers needs and merging online and offline platforms. Overall the response gained from Mike was very successful and informative. Interview via email with Lynne Murrary, Brand Director of Holition– 15/04/2013 In April 2013 Holition were contacted via email asking if they would partake in answering questions for research purposes. This was to allow an insight into an agency that creates innovative, interactive elements for retail brands. Holition specialise in augmented reality and using technology as a way to communicate to todays digital consumer. Using email as the method of communication meant contact with Holition was quick and efficient, it also allowed them time to take time over their answers and elaborate, if they so wished. The response gained furthered my knowledge of the importance of technology in the future of retail and what brands need to consider in order to succeed amongst their competitors. Receiving information from such a successful and established company meant the information was of high validity and from a well-respected source.

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Methodology Interview via email with Jessica Jones, press officer Skandium â&#x20AC;&#x201C; 13/05/2013 In May 2013 Skandium were contacted via email asking if they would partake in answering questions for research purposes. This was to allow insight into a Scandinavian interiors brand that has been successful in the UK. Alongside this it was to establish the difference between Normann Copenhagen and a brand from a similar area. Questions were sent asking about the brands identity and competitors. The information gained from this was useful as it furthered my knowledge and understanding of Normann Copenhagen as a brand and how they are unique to their competitors. Alongside the successful correspondences there were also other companies and brands who were contacted for research purposes. However they did not respond, these included: Normann Copenhagen 19 Greek Street The Lollipop Shoppe Hay Interiors Start Up Britain Journalists & Editors at Retail Week including: Chris Brook-Carter, George MacDonald, Rebecca Thomson, Alex Lawson Store Visit Anthropologie, Regent Street, April 2013. In April 2013 Anthropologie on Regent Street was visited to photograph their in-store retail environment. This visit allowed insight into a successful and creative in-store retail environment from an interiors/homeware brand. The pictures taken captured innovative visual merchandising and product display. Normann Copenhagen, chalk board activity, April 2013 In April 2013 a group who had never heard of Normann Copenhagen were shown the website and allowed to browse it for 15 minutes. They were then given a chalkboard, which they had to write three words on that they felt encapsulated the brand. This activity was done to further my understanding of Normann Copenhagen and their brand identity. Using a group of individuals who had never seen or heard of the brand resulted in a wide variety of results being collated. 147

Secondary Research A wide variety of secondary research was conducted from books, newspapers, magazines, journals and online articles and reports to gain a thorough insight into the subject topic. Alongside this trend report databses such as WGSN, Stylus and Mintel were heavily used Retail Week Magazine A publication that was frequently useful and relevant throughout the research stages of my project, was Retail Week. This weekly magazine kept me informed and updated on current trends amongst the retail word. These included, technology, innovative campaigns and creative in store environments. Elle Decoration Monthly interior magazine Elle Decoration was used during the research stages of this project to allow myself to stay current on trends and designers amongst the interior and design world. Box Park - pop up mall â&#x20AC;&#x201C; Shoreditch & Bonobos menswear guide shops Pop up mall Boxpark & Bonobos guide shops were case studies used during this project. These were both suitable and relevant as they focused on current trends in the retail environment that had been used successfully.

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Questionnaire Results Questionnaire One - 61 Respondents Male 4% Female 27%

Q1. Is the layout of a store important to your shopping experience? Very Important 86.89% Not Very Important 13.11% Unimportant 0%

Q2. If a brand used innovative technology in-store would you interact with it? Yes 49.18% No 6.56% Not Sure 44.26%

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Q3.Do you prefer to shop online or in-store? Online 36.07% Instore 63.93%

Q 4. Do you shop on your mobile phone? Regularly 4.92% Sometimes 44.26% Never 50.82%

Q5. If a brand has a store, do you tend to look at the item in-store before purchasing online? Look in-store first, then purchase online 60.66% Purchase online before seeing item in-store 39.34%

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Q6. How do you feel about self-service versus customer service? Which one do you prefer, and why?

“Like the combination of both. self service is fine as long as everything goes”according to plan, however it is also great to have customer contact too. “I generally prefer self-service but it depends on what I’m buying. Large furniture items or more expensive goods are better to buy with customer service.”

“Self-service-it’s quicker” “I prefer people in a shop because if i go to a shop i expect service. If I want to shop a screen i’ll do it at home.”

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Q7. Does a ‘Try before you buy’ store appeal to you? (meaning a store where you can’t actually leave with the product there and then. It will be delivered to you, but you can go in store to look at it/try it on, similar to a showroom concept)

“I would only do this for large bulkt things that I would prefer not to carry home.” “For interiors, yes, but in general no.”

“It would depend what product, if I need clothing for an event I wouldnt want to wait for it once i’d tried it on. But things like furniture and stuff that I wouldnt be able to carry home or continue shopping with, then yes.”

“Yes for homewares and gadgets.” “No, if I like it I want to take it - unless very large.”

“Yes it does, by actually being able to see the product you get a better sense of it.”

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Q8. With the increase in technology, do you expect brands to offer more creative retail experiences? If yes, than why?

“Yes I do expect more creative retail experiences. It will make shopping less stressful and instead make it more pleasurable and relaxing.” “As a lot of stores have closed down recently eg HMV I would say yes companies need to keep things innovative in order to not have people buy elsewhere or second hand e.g. ebay”

“Yes because it seems as though consumers respond well to technology-led brands as they consider it to be innovative.”

“Yes, because technology allows innovation and differentiation, which is pretty important in retail markets. If I feel a store is behind the times and not using the latest technology to bring me the best experience, it better have some ridiculous clothes to make up for it!” “Yes, we are living within a increasing technological culture, shops do need to keep up with this. for example, if I couldn’t buy products online from a store it would put me off as i prefer online shopping than in store.” “Yes. Just so they can move with the times. A large proportion of the high-street is so dull these days so a store that actually has something going about it would make consumers interact and engage more with shopping.”

“Yes I expect them to be pushing the boundaries and surprising consumers constantly” 155

Questionnaire Two - 93 Respondents Q1. Have you heard of the homeware brand Normann Copenhagen? Yes 0%

No 100%

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157

Fig 83, Infographic, 2013

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Email Interviews Mike Roberts, Green Room Retail

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 01 April 2013 20:54 >To: Info_grr >Subject: Future of Retail Hi Green Room Retail, I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding the current project I am undertaking for my final year, focusing on the future of retail and creating a concept store. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your company, or an individual behind it on the matter would be invaluable, and add credibility to my project . The work you have been doing showcasing brands via creative in-store environments and your understanding that the retail environment is changing, is really relevant to my subject matter. Due to this, and your forward thinking brand voice and message, I would love to have the opportunity to send over some questions to an appropriate member of your team to gain insight into your opinions on the future of retail. I hope to hear from you and really appreciate you taking the time to read this. Kind Regards, Bryony Friend.

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On 2 Apr 2013, at 10:51, Mike Roberts wrote: Hi Bryony, We are happy to help you with any questions. Please send them over and Iâ&#x20AC;&#x2122;ll get them back to you as soon as I can Thanks Mike Roberts Creative Director On 10 Apr 2013, at 10:43, Mike Roberts wrote: Hi Bryony, Sorry itâ&#x20AC;&#x2122;s taken a while. I hope the responses help, it would be great to see the final report! Good luck! Mike Roberts Creative Director

On 2 Apr 2013, at 10:51, Mike Roberts wrote:

Do you think brands need both online & offline platforms to be successful into todays retail environment? Brands can still survive while specialising in either on or offline platforms and there are certain types of customers that seek out retailers that inhabit a single channel. For example ASOS do a great job of retailing online and independent high street ‘artisan’ retailers often pride themselves on heritage,provenance and service however as customer habits change and the path to purchase becomes less linear I believe that retailers will benefit from having touch points through multiple channels.

Do you think with the increase in technology has resulted in consumers now expecting more from brands in-store? I think the continued increase in accessibility of data has (and will continue to) alter customers expectations of brands in store. Therefore I don’t necessarily believe customers are expecting ‘more’ but they are beginning to expect something ‘different’ that they can’t get online. This is obviously delivered through tactile engagement with the product but other opportunities to have a deeper ‘physical’ interaction with the brand should also be considered.

What would you say are the biggest retail trends that a brand needs to incorporate, to be successful, and become a retail destination ? I wouldn’t be so specific as to say any particular trends should inform all retailers – a good brand will thoroughly understand it’s customer base and adjust ‘trend adherence’ accordingly – A trend which might be right for Nike to follow may not necessarily be right for Prada to follow.

Who do you think on the high street is the leader when it comes to successful, and innovative in-store environment? Burberry have launched an amazing flagship on Regent street with appropriate use of technology to enhance customer experience and inform the customer of key product attributes. I also think a great deal of the projects that Green Room have worked on with Nike target core customers in a way that inspires and engages them while building brand loyalty and product understanding.

What do you think is the future for retail and in-store technology? Firstly I think the boundaries will keep changing and different retailers will find different ways to use technology that will be appropriate to their needs. However I think the general trend will be towards the environmental experience becoming more about quality rather than quality – therefore I predict the volume of retailers on the high street will continue to shrink however the level of experience that they offer will continue to improve.. 162

Email Interviews Lynne Murray, Holition

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 01 April 2013 13:58 >To: Info@holition.com >Subject: Future of Retail Hi Holition, I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding the current project I am undertaking for my final year, focusing on the future of retail. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your company, or an individual behind it on the matter would be invaluable, and add credibility to my project . The work you have been doing showcasing brands using innovative technology, and interactive elements shows an understanding that the retail environment is changing, and consumers need more than the outdated brick and mortar store to engage with a brand. Due to this, and your forward thinking brand voice and message, I would love to have the opportunity to send over some questions to an appropriate member of your team to gain insight into your opinions on the future of retail. I hope to hear from you and really appreciate you taking the time to read this.

Kind Regards, Bryony Friend.

On 3 Apr 2013, at 16.40 Amelia Forster wrote: Dear Bryony, Thank you for your email. I would be happy to answers questions to assist you with your project. We are currently in a busy period so I will try to get answers to you as soon as possible but it may take a bit of time. Please send through your questions via email if possible, and I will aim to answer these or pass on to the most relevant member of the Holition team. Best wishes, Amelia

On 15 Apr 2013, at 10.05 Amelia Forster wrote: Dear Bryony, Thanks for your email, and sorry to not respond sooner. Holitionâ&#x20AC;&#x2122;s Brand Director, Lynne Murray has written the below answers to your questions. I hope these are helpful and best of luck with your project! Best, Amelia

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On 15 Apr 2013, at 10.05, Lynne Murray wrote: Do you think brands need both online & offline platforms to be successful into todays retail environment, if so than why? Yes, brands nee to respond to the changing ways in which consumers shop; research on-line, experience in-store, and purchase online when convenient. Brands who donâ&#x20AC;&#x2122;t offer ways for customers to enter this emerging cicular journey risk loosing out to smarter brands.

Do you think with the increase in technology has resulted in consumers now expecting more from brands in-store? Consumers need a reason to go in-store beyond simply seeing the product... If they make the effort to go in-store they want to be rewarded with spectacle which is not easily achievable on-line. Show the consumer something new and ambitious instore, create a delightful experience, and help to make your product memorable. If a consumer fails to have a good in-store experience, they may shop elsewhere for a similar product online.

Who do you think on the high street is the leader when it comes to successful, innovative and interactive in-store environment? Currently this market is evolving. Many brands are taking small steps towards innovative in-store experiences. Most are still at the testing phase. Selfridges as a whole is probably a retailer who knows its customer well, and creates not just avant grade abstract experiences such as the Silence Room, but more direct retail experiences such as the personal shopper ,and interactive changing room mirrors. In this way, Selfridges targets innovation for its innovation shoppers, and keeps others happy too. This is the smart way to integrate experience, yet not alienate core customers, which is incredibly important for retail. By pushing individual brands within the store, Selfridges is also supportive of brands wishing to make a innovation experiment in-store, for example the Hermes Ties project, and in this way supports a wider understanding of the theatre of retail.

What do you think are the next big trends in technology & interactivity that brands and in-store environments need to incorporate? The next big trends we are seeing include seamless smart phone integrated technology- whereby the customer is the check out and are encouraged to make a digital m-commerce sale in the store. Virtual try on experiences will become increasingly common as the technology improves, affording less stock and better design for consumers. This can already be seen in the Nike ID department. Brands who forget the social digital lives of consumers, will risk missing out of opportunities and business intelligence gathered from access to each customers personal profile.

Do you think that m-commerce is the next big thing for retail, can you see it being successful? M-commerce is not going away, and is already here. Shoppers are increasingly reaching for mobiles on the move, for research and purchasing especially at home where a multi-tasking â&#x20AC;&#x2DC;browse cultureâ&#x20AC;&#x2122; is emerging. 164

Email Interviews Jessica Jones, Skandium

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 03 May 2013 21:36 >To: Jessica@skandium.com) >Subject: Little Help Hello, I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding my current project I am undertaking for my final year. I am focusing on the future of retail for interior brands. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your brand, or an individual behind it on the matter would be invaluable, and add credibility to my project . Alongside this I have decided to focus my project heavily on Skandium as I am looking into interior trends and the increasingly popular â&#x20AC;&#x2DC;scandi styleâ&#x20AC;&#x2122; over here in the UK. I have chosen Skandium as I feel you are contemporary and forward thinking with your brand voice and image, alongside this you are an established Scandinavian brand over here in the UK. I would love to have the opportunity to send over some questions to an appropriate member of your team to gain insight into your brand, who you are, what you believe makes you stand out and who your competitors are. I hope to hear from you and really appreciate you taking the time to read this. Kind Regards, Bryony Friend.

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On 07 May, at 12.49 Jessica Jones wrote: Hi Bryony, Thank you for getting in touch. Your project sounds very interesting and thank you for thinking of Skandium. I can try and get your questions answered by our creative director and co founder, she is incredibly busy but is always happy to help with these types of requests. Would it be possible to initially send me your questions. We can then decide the best way of getting your answers to you. With kind regards, Jessica

On 13 May, at 17:38 Jessica Jones wrote: Hi Bryony, I hope my answers below are helpful. Please let me know if you need any further information. Check out the ‘about us ‘ section on our website for more info. All the best with the project. With kind regards, Jessica How would you describe Skandium in a sentence? Skandium’s aim is to be the best retailer of Scandinavian design & furniture in the world, giving customers a wide product choice while being served by knowledgeable staff in a well-presented environment. What makes Skandium different to its competitors? Skandium strive to provide excellent product knowledge. We pride ourselves on being able to give the story behind the items we sell; how they are made, who is the designer and why that is important. Design heritage is a massive part of Scandinavian design and Skandium feel it is extremely important that we are able to champion this properly. Why do you believe the Scandinavian interiors aesthetic is currently so popular in the UK? Many of the items we sell are design classics which were designed as far back as 1940’s but they fit in a contemporary home as if they were designed yesterday. There is a huge revival for furniture which have longevity, people are excited about purchasing an item that will last a lifetime and their children’s lifetime after that. They are timeless pieces which have an elegance, their minimalist yet warm aesthetic makes them desirable for a variety of home interiors. Do you think more Scandinavian interior brands will start to move over to the UK? Many Scandinavian design brands are based in Scandinavia but grow to an international market. These brands sell to the UK even if they don’t have a base here. Skandium for instance are UK agents for a number of brands including Iittala, Marimekko, Design House Stockholm and Artek which are some of the most recognisable Scandinavian design brands internationally. \

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Emails Hay

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 03 May 2013 22:33 >To: hayshop@hay.dk >Subject: Little Help Hello, I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding the current project I am undertaking for my final year. I am focusing on the future of retail and creating a concept store for interior products. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your brand, or an individual behind it on the matter would be invaluable, and add credibility to my project . Alongside this I have decided to focus my project on Hay and creating a pop up/ concept store (hypothetically) for your brand over here in the UK. I have chosen Hay as I feel you are contemporary and forward thinking with your brand voice and image. I would love to have the opportunity to send over some questions to an appropriate member of your team to gain insight into your brand, who you are, what you believe makes you stand out and who your competitors are. I hope to hear from you and really appreciate you taking the time to read this. Kind Regards, Bryony Friend.

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On 07 May at 10.00, Katherine Hoeger wrote: Hi Bryony, Thanks so much for your email. It was forwarded to me by our HQ, as I look after HAY in the UK. Please can you send me your questionnaire and then I can see if I can give you some further insights. Best wishes, Katie

On 01 May at 09.00, Bryony Friend wrote: Hi Katie, Thank you so much for getting back to me I really appreciate it. I have placed the questions I would like to be answered below. How would you describe HAY in a sentence ? Who are HAYâ&#x20AC;&#x2122;s main competitors? What makes HAY unique compared to other brands? Why do you think the Scandinavian aesthetic is currently so popular in interior trends, especially in the UK? I really appreciate you taking the time to get these answered for me. Many Thanks, Bryony.

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Emails

Normann Copenhagen From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 02 April 2013 15:58 >To:eline@normann-copenhagen.com,np@normann-copenhagen.com,nathja@normann-copenhagen.com,normann@normann-copenhagen.com >Subject: Future of retail

On 03 Apr 2013, at 11:00 Sofie Munk Tranberg wrote:

Normann Copenhagen,

Your project sounds very interesting and we are grateful that you chose our brand.

I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding the current project I am undertaking for my final year, focusing on the future of retail and creating a concept store for interior products. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your brand, or an individual behind it on the matter would be invaluable, and add credibility to my project . Alongside this I have decided to focus my project on Normann Copenhagen and creating a pop up/concept store (hypothetically) for your brand over here in the UK. I have chosen Normann Copenhagen as I feel you are contemporary and forward thinking with your brand voice and image. I would love to have the opportunity to send over some questions to an appropriate member of your team to gain insight into your opinions on the future of retail for interior brands and Normann Copenhagen. I hope to hear from you and really appreciate you taking the time to read this. Kind Regards, Bryony Friend.

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Dear Bryony, Thank your for your mail and interest in Normann Copenhagen.

Unfortunately, we are very busy at the moment and we therefore have to say no to your request. We, at Normann Copenhagen we you good luck with your project. All the best, Sofie Munk Tranberg PR & Communication Assistant

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 03 May 2013 19:09 >To: poul@Normann-copenhagen.com >Subject: Little Help Hi Poul, I am a third year student at Nottingham Trent University studying Fashion Communication & Promotion and I am contacting you regarding my current project I am undertaking for my final year, focusing on the future of retail and creating a concept store for an interior brand. I have decided to focus my project on Normann Copenhagen and creating a pop up/concept store (hypothetically) for your brand over here in the UK. I have chosen Normann Copenhagen as I feel you are contemporary and forward thinking with your brand voice and image. I feel gaining the thoughts and opinions from you, or an individual behind Normann Copenhagen would be invaluable, and add great credibility to my project. I would love to have the opportunity to send over some questions to you to gain an insight into Normann Copenhagen as a brand, what you believe makes you stand out from your competitors, your brand ethos and who you believe your consumer to be. I hope to hear from you and really appreciate you taking the time to read this as I understand you are very busy.

On 05 May 2013, at 07:00 Nathja Larsen wrote: Dear Bryony, Thank you for your e-mail. We are happy that you have though of us. We get many requests from students regarding projects such as yours, and unfortunately, at this time, we donâ&#x20AC;&#x2122;t have the ressources to enter into a collaboration like this. I am really sorry. If you are looking for further information about Normann Copenhagen as a brand, you can read more about us on our website right here: http://www. normann-copenhagen.com/About/Our-Story and about our Flagship Store right here: http://www.normanncopenhagen.com/About/Flagship_store. I hope this helps. The best of luck with your project. Best regards, Nathja Larsen PR Manager

Kind Regards, Bryony Friend.

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Emails Enterprise Nation

From: Bryony Friend [mailto:bryonyfriend@hotmail.com] >Sent: 01 April 2013 12:53 >hello@enterprisenation.com >Subject: General enquiry Hi Enterprise Nation, I am a third year student at Nottingham Trent studying Fashion Communication & Promotion. I am contacting you regarding the current project I am undertaking for my final year, focusing on the future of retail. For my project I have to collect primary research and I would be very grateful if you could spare a few minutes to answer some questions on the subject matter. I feel gaining the thoughts and opinions from your company, or an individual behind it on the matter would be invaluable, and add credibility to my project . I hope to hear from you and really appreciate you taking the time to read this. Kind Regards, Bryony Friend. On 02 Apr 2013, at 10:00 Louise Hinchen wrote: Hi Bryony, Thank you for your email. Yes, of course - please do send the questions through and I will see if we can put some answers together for you. Many thanks, Louise

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On 03 Apr 2013, at 12:00 Louise Hichen wrote: Hi Bryony, Thanks for sending these through - I’ll see if I can get some answers together for you. Thanks again, Louise On 14 Apr 2013, at 18:01 Bryony Friend wrote: Hi Louise, I emailed you over a couple of questions regarding my latest project a week or so ago. I understand you are very busy but I was just wondering if you had yet managed to put some answers together for me? Many Thanks, Bryony. On 16 Apr 2013, at 11:57, Louise Hinchen wrote: Hi Bryony, Thank you for your email. I haven’t had anything in yet I’m afraid, but I will chase this up and see if Emma can put some answers together for you. Thanks, Louise On 16 Apr 2013, at 14:56 Louise Hinchen wrote: Hi Bryony, Further to my email below, Emma has asked if you could perhaps give her a quick call tomorrow and she will be able to provide some answers for you then? Would that be possible please? If so, her mobile number is 0789 9871698. Many thanks, Louise Phone Interview followe these emails.

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Anthropologie Visit

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Tutorial Record Sheets

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Tutorial Record Sheet 2012/13

Module: Research Project Stage 1 Ref. no: FASH30001 Date: 21/02/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: In todays session we had to come with a rough idea of what idea we wanted to take into the second half of the year. This could be as rough as we wanted and should focus on our strengths and what area we see our careers falling in to. This was our first session back of the term, so it was just a discussion of ideas and thoughts Learning issues to discuss in session The learning issues I wish to discuss in todays session are of my implementation were that of a zine/magazine, would that be included in my word account? Should my next idea link to my previous idea focusing of beauty, or would it be beneficial to go down a completely different route? In this session we also met with Angie Fletcher our new tutor, we had to introduce ourselves and explain what we had previously been doing earlier in the year. Feedback from session: Need to go away from session and carry out research. I need to discover my idea from looking around me, focusing on my strengths and where I see myself going in life. Suggested to go to designer forum, look in magazines and other creative platforms and sources of information. Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 28/02/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: In todays session we had to come with a more defined project idea, ready for our proposal forms. We also had to come with any problems or queries we wished to discuss in the session. Learning issues to discuss in session: In todays session we had to summarise our project idea in one sentence. We also had to get into pairs and ask ourselves who, why and now? This helped us to create a clearer sense of what our ideas are. We went round the group and listened others ideas giving each other feedback and advice helping them to strengthen their project proposal. Feedback from session: The feedback I received from the session was that I needed to decided whether I am creating a space or a retail store. Alongside this I need to look into insights, cultural & social influences. I also need to work out if my space with be featuring coverage of trends, working with designers and interaction. Furthermore I need to investigate different movements effecting the consumer. Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 07/03/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: Todayâ&#x20AC;&#x2122;s session was with our new tutor Tim Rundle. We had to prepare a presentation to show to the group and our tutor of what are ideas what and what we had been doing so far. Learning issues to discuss in session: In todays session we had to give feedback to others ideas and also receive feedback from the group on our own idea. Feedback from session: - Write a list of the problems and the barriers with your idea and things that you find scary. - Be realistic about your achievement. - What aspects of the industry? What am I prioritising? - Identify the collaborative requirements your project has, (people who you need to work with). -Bring one physically inspiring thing related to your project next week. Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 14/03/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: Write a list of the problems and the barriers with your idea and things that you find scary. - Be realistic about your achievement. - What aspects of the industry? What am I prioritising? - Identify the collaborative requirements your project has, (people who you need to work with). -Bring one physically inspiring thing related to your project next week. Learning issues to discuss in session: - Whether I Should attach my idea to a brand or create my own brand? Feedback from session: - I need to establish a brand I want to work with - Need to look at the language & narrative of a brand - Look at areas doing interesting things with spaces, beauty, sport etc - Find examples of things that say â&#x20AC;&#x2DC;traditionalâ&#x20AC;&#x2122; in a modern way - Create a well structured timeline Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 18/04/2013 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: Phone call tutorial Any questions or problems I am currently having with my work. Learning issues to discuss in session: - Unsure of outcome from project - How will I get consumers to visit store and be aware of it? - Is Normann Copenhagen a good choice of brand? Feedback from session: - Need to establish the Scandinavian competitors of Normann Copenhagen - Need to think about advertising and marketing how would the consumer find out about the store. - Need to think about what the brand is eg. playful, humour, innovative? - Need to stay away from Scandinavian clichĂŠs. - Need to look at modernity, technology, Scandinavia, humour. How to say them in a modern way? Scandinavia in a new way? - Write a list of not what you want. Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 25/04/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: - 10 minute long presentation displaying our idea and work progress so far. Learning issues to discuss in session: - I would like to gain feedback from the group on my idea and choice of brand. Feedback from session: - I need to have a clearer brand breakdown, not be so broad as mine could apply to a variety of similar - interior brands. - White Box what is that NC? Need to visualise it as a 3-D experience. How will it differentiate them from their competitors. - Itâ&#x20AC;&#x2122;s now the turn of the Northern European brands, Italian brands of the 90â&#x20AC;&#x2122;s now seem outdated. - Need to bring them into Europe and make people realise they are the real deal and the stuff around them in department stores in just a bad copy.

Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 07/05/13 Name :Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: - Work in progress and what I have done since last weeks presentation feedback. Learning issues to discuss in session: - Potential idea of collaboration, 3 designer design a box each. Eg. Jonny Johansson, Giles Deacon, Katie Grand, Chapman Brothers etc. Feedback from session: - I have a better understanding of Normann Copenhagen - Collaboration idea isnâ&#x20AC;&#x2122;t very Normann, should just stick to product designers. - Think about the use of a material like felt, rubber etc for the designers to use of the different boxes - Need to make sure that the core values of Normann Copenhagen run throughout everything I do.

Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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School of Art & Design ba

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Tutorial Record Sheet 2012/13 Module: Research Project Stage 1 Ref. no: FASH30001 Date: 09/05/13 Name : Bryony Friend

Tutorial / Seminar Record Sheet Work to bring / prepare for session: Any problems or queries we have. Learning issues to discuss in session: - Highlight differences and similarities between live and individual project. - Layout of portfolio/report Feedback from session: Reiterate that need to make people remember NC are the original Don’t need to go John Lewis to get bad copy Need to reflect the visuals and message of the brand in the portfolio Speak to the consumer as if your addressing them, make them understand, make them be involved Need to make both projects more conceptual. Need to remember that with our live projects are work is our own; don’t put anything in that you’re not happy with. Need to remember to fig ref and “see fig ref ” in text. Everything needs to connect bookmark, swing tag, business card LIST – Poster, documents x3 (Including UW), Outcome, Business card, Website, images and photos from UW film. No more than 4 images on the poster. Please indicate progress to hand in (1 = Not ready / 5 = Ready and Prepared)

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Ethical Checklist Ethical Clearance Checklist for individual student projects To be completed by the student for an individual project that involves the collection of primary data this includes images, drawings, photographs, questionnaires and interviews. Please complete this document following the guidance in the School of Art and Design Ethical Guidelines and Framework for Research and Practice Undertaken by Students.

Section A: About the research Name: Programme of Study: Module Title and Reference Number: Name of module leader/supervisor responsible for the management of the project Duration of project Project title

Section B: Training and experience Have you had previous experience of or been trained in the methods employed to collect data, and/or discussed with your yes supervisor?

Have you been informed, given guidance, had issues outlined in relation to research ethics and consideration in relation to your yes project?

Does your proposed study involve procedures which are likely to cause physical, psychological, social or emotional distress to yes participants or yourself?

Does your proposed study involve the use of hazardous materials, other than those currently covered by the School Health and yes Safety procedures?

Section C: Methodology/Practice/Procedures

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Section D: Ethical checklist Does your project involve observing/questioning/the use of people in any way? Yes Please complete the remainder of the form No Go straight to Compliance with ethical principles and Declaration Does your study involve vulnerable participants as described in the Student Ethical Toolkit? yes no n/a Does your study involve observation and/or recording of identifiable participants without their knowledge? yes no n/a Will participants give informed consent freely and be fully informed of the study and of the use of any data collected? yes no n/a Will participants be informed of their right to withdraw from the study? yes no n/a Will all information on participants be treated as confidential and not identifiable unless agreed otherwise in advance and subject to legal requirements? yes no n/a Will any recordings of participants be securely kept and not released for use by third parties? yes no n/a Will storage data comply with the Data Protection Act 1998? yes no n/a If you have selected an answer shaded in grey, you must submit a full application to the Subject REC or modify the project. A full submission to the Subject PREC comprises of: this form, a project proposal, an additional statement of up to 500 words outlining the ethical issues raised by the project and the proposed approach to deal with these. Compliance with Ethical Principles If you have completed the checklist to the best of your knowledge without selecting an answer shaded in grey, the research is deemed to conform with the ethical checkpoints and you do not need to seek formal approval from the Subject PREC. Please sign the declaration below, and lodge the completed checklist with your supervisor. Declaration I have read the Ethical Guidelines and Framework for Research and Practice Undertaken by Students. I confirm that the above named investigation complies with published codes of conduct, ethical principles and guidelines of professional bodies associated with the research discipline. Name of student: ……………………………………………………………………………… Signature of student ………………………………………………………………………………. Signature of supervisor/module leader ……………………………………………..…………………………..………. Date ……………………………………………………………….. 190

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Fig 84, NC Pink Food Layout, 2013

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Fig 85, NC Garden Bench, 2013