Business Cornwall Oct 23

CORNWALL'S PREMIER BUSINESS RESOURCE FOR ALL THE LATEST NEWS AND OPINION

businesscornwall.co.uk

OCTOBER 2023 | ISSUE 171 | £3.95

GAME ON

WE MEET RICH BARHAM, GENERAL MANAGER AT BEHAVIOUR UK SOUTH

IT & DIGITAL

FOCUS ON CORNWALL’S TECHNOLOGY SECTOR

CORNWALL BUSINESS SHOW OCTOBER 12

10

10 9 772514

842001

sales

OCTOBER 2023

FEATURES 8

BEST PLACES TO WORK BUSINESS CORNWALL’S BEST PLACES TO WORK PROGRAMME LAUNCHES

10 CEO INTERVIEW WE MEET FORMER ANTIMATTER GAMES CEO, RICH BARHAM, NOW GENERAL MANAGER AT BEHAVIOUR UK SOUTH

16 IT & DIGITAL CORNWALL IS HOME TO THE QUICKEST GROWING TECH SECTOR IN THE SOUTH WEST

30 CORNWALL TRADE & INVESTMENT CTI CONTINUES TO CHAMPION CORNWALL

32 CORNWALL BUSINESS SHOW

ISSUE 171

INSIDE REGULARS 4 INCOMING AI: THREAT OR OPPORTUNITY?

6 BUSINESS NEWS

41 CREATIVE & DIGITAL SCREEN CORNWALL GRANT

42 FOOD & DRINK

IOS STEAMSHIP GROUP NAMES

BREWERY BUYS

PREFERRED SHIPBUILDER

PUB COMPANY

34 JUST A THOUGHT BEING AGILE: IS IT REALLY NECESSARY?

38 ON THE MOVE APPOINTMENTS NEWS

40 EDUCATION & TRAINING NEWS

43 CHAMBER NEWS KIM CONCHIE COLUMN

44 CONNECTED EDEN GARDEN PARTY

46 EVENTS DIARY WHAT’S ON

PREVIEW TO THIS MONTH’S

APPRENTICESHIP

48 THE LAST WORD

NETWORKING HIGHLIGHT

AWARDS LAUNCH

NCI’S JOANNA WILLIAMS

PHOTO: MOREK ENGINEERING AT VIA FERRATA’S ANNUAL BUSINESS CHALLENGE SEE PAGE 45 FOR MORE

BUSINESS CORNWALL | 1

OCTOBER 2023

ISSUE 171 CORNWALL'S PREMIER BUSINESS RESOURCE FOR ALL THE LATEST NEWS AND OPINION

businesscornwall.co.uk

OCTOBER 2023 | ISSUE 171 | £3.95

GAME ON WE MEET RICH BARHAM, GENERAL MANAGER AT BEHAVIOUR UK SOUTH

IT & DIGITAL

FOCUS ON CORNWALL’S TECHNOLOGY SECTOR

CORNWALL BUSINESS SHOW OCTOBER 12

10

10 9 772514

842001

9 772514

842001

sales

ON THE COVER

RICH BARHAM, GENERAL MANAGER AT BEHAVIOUR UK SOUTH SEE PAGE 10 EDITORIAL DIRECTOR Nick Eyriey nick@businesscornwall.co.uk PUBLISHER Toni Eyriey toni@businesscornwall.co.uk ACCOUNT MANAGER Caroline Carter caroline@businesscornwall.co.uk BUSINESS DEVELOPMENT MANAGER Rachel Koerner rachel@businesscornwall.co.uk DESIGN Ade Taylor design@businesscornwall.co.uk PRINT Printed by Stephens and George BUSINESS CORNWALL is published 10 times a year by:

Tonick Business Publishing Pool Innovation Centre Trevenson Road, Redruth TR15 3PL Tel: 01209 718688 SUBSCRIPTIONS subscriptions@businesscornwall.co.uk

WELCOME

BY EDITOR NICK EYRIEY

Tomorrow’s world today In this month’s issue of Business Cornwall magazine, we focus squarely on the flourishing IT & digital sector in Cornwall.

We meet one of the main players of the fast-growing south west gaming sector - former AntiMatter Games CEO and now Behaviour UK South general manager Rich Barham.

We learn about how the digital sector in Cornwall is addressing one of its greatest challenges – the skills shortage – and hear from Headforwards founding director Toby Parkins, who gives us a fascinating overview of the tech space.

We also ask local businesses for their views on the rise of AI – opportunity or threat?

And finally, may I extend a very warm welcome to our new business development manager – Rachel Koerner. Rachel has many years’ BDM experience with the likes of Unlocking Potential and Falmouth University and we are delighted to have her on board.

If you plan on visiting this month’s Cornwall Business Show on October 12 at the Royal Cornwall Events Centre, why not drop by our stand to say hello.

Registered under the Data Protection Act. All rights reserved No part of this publication may be reproduced, copied, stored in an electronic retrieval system or transmitted without the written permission of the publisher. Stringent efforts have been made by Business Cornwall magazine to ensure accuracy. However, due principally to the fact that data cannot always be verified, it is possible that some errors or omissions may occur. Business Cornwall magazine can not accept responsibility for such errors or omissions. Business Cornwall magazine accepts no responsibility for comments made by interviewees that may offend.

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2 | BUSINESS CORNWALL

Vertu Land Rover Truro 6 Cornwall Business Park West, Scorrier, Redruth, TR16 5BN 0344 234 6119 vertumotors.com/land-rover Official Fuel Economy and CO2 results for the Range Rover Sport Autobiography 23MY extended-range Plug-In Electric Hybrid range in mpg (1/100km) (weighted combined): 353.1-313.9 (0.8-0.9). CO2 Emissions (weighted combined) 18-20g/km. Equivalent all-eletric range: 70 miles (112 km). The figures provided are as a result of official manufacturer’s tests in accordance with EU legislation with a fully charged battery. For comparison purposes only. Real world figures may differ. CO2, fuel economy, energy consumption and range figures may vary according to factors such as driving styles, enviromental conditions, load, wheel fitment, accessories fitted, actual route and battery condition. Using 50kW rapid DC charger. Charging times will vary dependent on many factors, including: the age, condition, temperature and existing charge or the battery facility used and duration of charge. For more information and to configure your vehicle visit landrover.co.uk. Vertu Land Rover is a trading name of Albert Farnell Limited which is an authorised representative of Bristol Street First Investments Limited, which is authorised and regulated by the Financial Conduct Authority. Company registration number 00391896. VAT Registration number 902737238. Registered office: Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA.

INCOMING

THE CONVERSATION www.bestplacestoworkincornwall.com

w

What are your views on AI? Opportunity or threat?

The big question Jointheconversation /businesscornwall @biz_cornwall /businesscornwall/

businesscornwall.co.uk

4 | BUSINESS CORNWALL

THE CONVERSATION www.bestplacestoworkincornwall.com

INCOMING

KATIE HINKS

MARK LUCKING

ELSIE ALMA

The easy answer is that it is both of course!

But actually, whether it is an opportunity, or a threat will only change how we deal with it and how we manage it because AI is here to stay! What is relatively new is the accessibility of it, with the free, mass availability of tools like ChatGPT. It will only become more and more of a part of our lives.

AI could be a double-edged sword in the fight against sexual violence and abuse.

On one side, it could offer significant potential for prevention, intervention, and support for survivors, utilising machine learning to identify patterns and trends, AIdriven chatbots for confidential assistance, and social media monitoring for early intervention. However, it raises concerns about privacy, ethics, and misuse. Issues include the creation of non-consensual explicit content through AI-powered deepfakes, privacy breaches, and biases in algorithms that can perpetuate stereotypes. It is crucial that any approach in the development and deployment of AI technologies in this domain would need to be done with great care.

AI is advancing and becoming more accessible all the time. The abilities of tools such as ChatGPT are impressive and illustrate its potential, but this technology is still new which means that there are threats that have yet to be fully understood. Its use brings a host of benefits and opportunities. By helping us with routine and repetitive tasks, it can enable us to be more productive, and free up our time to focus on delivering our experience and specialist knowledge and have more time to build relationships with clients – the human touch - which is so important. But we must make sure we fully understand the risks and are confident they can be mitigated.

ANN VANDERMEULEN

Headforwards

Truro High School for Girls

So, we can either bury our heads in the sand and think it is a dangerous and scary threat and hope that it doesn’t darken our doors, OR we can learn about it and teach our young people about it; learning alongside them as it evolves and becomes more and more accessible.

SIMON BURNETT

Raymond James Wealth Artificial intelligence is rapidly transforming the investment world, both as an opportunity and as a threat. On the one hand, AI can help investors make better decisions by analysing large amounts of data and identifying patterns that humans might miss. It can also automate tasks that are currently done by humans, freeing up time for investors to focus on more in-depth analysis. AI has actually been prevalent in the investment world for many years. It has been used in a variety of ways, including robo-advisers, algorithmic trading and sentiment analysis.

There is little doubt AI could lead to job losses in the investment industry, as AI-powered systems take over some of the more menial tasks that are currently done by humans. It could also create new risks and vulnerabilities, as AI systems become more sophisticated.

Ultimately, AI’s impact on the investment world will depend on how it is used.

First Light

FSB Cornwall

We spend an awful lot of time researching and creating or writing ‘stuff’. There is a place for AI when it saves us time and perhaps gives us some inspiration, additional information and helps humans get a better result, faster. When there are mundane things to do then again, it may free up time for us to do more interesting things but currently it’s not perfect.

However, there is no replacement for human creativity and sensitivity. I certainly don’t want my laptop replying to my emails all by itself. When text is easy to misinterpret anyway, imagine the trouble that may cause? At the moment, you can easily tell if something is computer generated. It lacks soul and my goodness do we need to keep a sense of that these days.

Coodes

ANDY ROBERTS Process efficiencies that drive productivity and improve services for customers are among the top projects we’re working on for our clients right now, with less focus on ‘innovation’ to create a new product, and more seeking to make things better. We see AI being used as a tool to accelerate transformations, automations and enhance productivity. And from this point of view, it’s certainly a positive. On the other hand, there’s live problems in motion caused

by AI, with creatives including screen writers, musicians, authors, artists and even developers, under threat from the progress of AI. AI used well needs human intervention, guidance and foresight, and I’m optimistic that over time we’ll find the balance between productivity enhancements and protection of creativity and people’s jobs.

BUSINESS CORNWALL | 5

CORNWALL

BUSINESS NEWS

NEWS IN BRIEF Engineering company, Recycle It Global (RIG), has acquired Park-an-Chy Waste Transfer Station as part of its growth strategy to drive technological advancements in solid and fluid waste.

The deal will see new jobs created and the advancement of waste management and plant training, in partnership with Cornwall College. Park-an-Chy is located on the outskirts of Scorrier. ______________________________________ JET Connectivity, a business that is helping meet pan-industry demand for 5G enabled activity at sea, has received £500k funding from the Cornwall & Isles of Scilly Investment Fund (CIOSIF). The funding will go towards JET opening a new facility in Cornwall and begin the rollout of its proprietary mesh network. ______________________________________ A day boat built by Cockwells Modern & Classic Boatbuilding in Mylor is set to star alongside Cameron Diaz and Jamie Foxx in a forthcoming Netflix Original. The Duchy Sport will appear in the film ‘Back in Action’ which is expected to hit our screens next year. ______________________________________ Cornwall’s own surf and music festival, Boardmasters, will return to Watergate Bay and Fistral Beach next year from August 7-11. ______________________________________ KCS Trade Print has underlined its sustainable credentials by becoming the first label printer in the UK to achieve B Corp status. Similarly, Cornish developer Treveth has been awarded B Corp certification after taking the lead on bringing sustainable new build homes and commercial developments to Cornwall.

ADVERTORIAL

SPONSORED BY

focus-technology.co.uk

HEATHROW ON THE AGENDA Leading exporters from across Cornwall met recently with Heathrow Airport bosses to learn more about their plans to boost Cornwall’s trade in global markets.

Heathrow is already Britain’s biggest port by value, exporting £203 billion worth of goods in 2022 to 218 destinations worldwide Airport bosses are now meeting with exporters across the country to develop a new ‘Export Excellence’ strategy to boost UK business across the globe.

In the first of a series of roundtables, some of Cornwall’s leading exporters shared their experiences and expertise to inform the strategy for the airport. They also learned more about Heathrow’s plans to reduce administrative burdens and get exports flowing freely to global markets.

Cornwall has a burgeoning export market, with the food and drink sector leading the way. Every year, the south west exports

A Cornish clothing brand has continued its international expansion with the opening of a new store in New Zealand.

Seasalt’s agreement with New Zealandbased retailer Ballantynes will see Ballantynes become the exclusive distributor for Seasalt across the country and open a number of Seasalt-branded stores - in addition to the concessions already available in Ballantynes retail outlets.

more than £800 million worth of food and drink, and luxury brands like Rodda’s, Provenance Foods, Cornish Sea Salt and Tarquin’s Gin have become worldrenowned.

Over the next month, views gathered at six regional roundtables will contribute to a comprehensive new report outlining Heathrow’s latest developments in its export strategy and its plans for economic growth as part of its relationship with regional export partners.

The report will also outline Heathrow’s plans to become a customs modernisation and digitisation leader supporting Britain’s exporters.

Cornwall Chamber CEO, Kim Conchie, said: “Cornwall Chamber of Commerce is delighted with the Exporting Excellence initiative from our Business Partner Heathrow Airport.

“Heathrow’s commitment to regional prosperity through encouraging and enabling international trade has been apparent in Cornwall for many years.

“This campaign, backed by their presence and support in the Duchy at this vital time, demonstrates their interest and know-how when business most needs a confidence boost.”

SEASALT IN NEW ZEALAND The first of these dedicated stores will open this autumn in the Milford Centre, Auckland, with further locations to be confirmed.

PATENT BOX TAX RELIEF – ARE YOU MISSING OUT?

By Frederick Noble, British and European Patent Attorney at Albright IP.

6 | BUSINESS CORNWALL

Did you know that a lower rate of corporation tax can be paid on profits derived from patented inventions? It is a valuable relief, with eligible profits being taxed at just 10%.

annually. Why? Perhaps the perceived

The latest statistics however indicate that only around 1500 companies are claiming

of claims made by companies classified as

complexity is putting people off, but the statistics also prove that it isn’t just a system that works for the big boys – the numbers “large”, “medium”, “small” and “micro” are

BUSINESS NEWS

SPONSORED BY

CORNWALL

sapc.co.uk

STEAMSHIP NAMES PREFERRED SHIPBUILDER Isles of Scilly Steamship has named Piriou as its preferred shipbuilder to build and deliver two new vessels for the group.

In April, the Isles of Scilly Steamship Group announced a private financing solution for the replacement of the Scillonian III passenger ferry and Gry Maritha cargo boat.

very similar, between 350 and 400 claims annually in each category.

Absent any other good explanation, it seems to me that simply not enough people know about the scheme, or realise they are eligible to claim. The eligibility criteria are actually reasonably wide, with both patent owners and exclusive licensees able to claim the relief. The company claiming relief does not actually have to have taken part in inventing the invention – “qualifying development” can happen afterwards, to implement the invention in a product.

Taking advantage of the Patent Box does require a certain amount of planning ahead.

Piriou is a long-established ship builder with over 50 years’ experience building more than 600 vessels and production facilities in Europe, Africa, and Asia.

contracts later this month.

Construction of both vessels will commence in Piriou’s Vietnam yard in spring 2024. The vessels will then be transferred to Piriou’s yard in France for commissioning and testing, ready for delivery ahead of the 2026 season.

The Isles of Scilly Steamship Group and Piriou will commence detailed design work with the intention of signing

Stuart Reid, CEO, of the Isles of Scilly Steamship Group, said: “This is a big step forward and an important milestone for our vessel replacement programme, which will deliver new and improved vessels for the Isles of Scilly.”

There does need to be a patented invention and it is essential that a patent is applied for before the invention is publicly disclosed. Failing to protect innovation at all has consequences extending far beyond tax, of course.

So, if you are working on inventing something – and that really means solving any technical problem in a new way – please feel free to get in touch and we can discuss how to protect not only your invention, but your profit.

The government recognises this and indeed the whole point of having this tax incentive in the first place is to encourage UK business not only to innovate but to properly protect that innovation. It is a valuable relief and, in our experience, can pay for the cost of obtaining protection many times over. But it will only work if people use it, and people can only use it if they know about it and get patents.

Albright IP, Pool Innovation Centre, Redruth, Cornwall TR15 3PL fnoble@albright-ip.co.uk +44 (0)1209 316161 BUSINESS CORNWALL | 7

BEST PLACES

TO WORK

Business Cornwall’s Best Places to Work 2024, sponsored by The Cornwall & Isles of Scilly Growth Hub and conducted in association with Best Companies Group, is on a quest to find and recognise the Duchy’s most progressive employers.

WHY ENTER? By participating, you can find out if you are one of the industry’s best employers. It can also result in significant organisational benefits for entrants: • Heightened Company Pride: If your company appears on the list, it could improve employee morale and retention.

• Public relations and marketing advantage: organisations can use the distinction to enhance recruiting efforts, increase the value of general marketing and improve reputation.

• The BCG Insights Report Package: While participation is free, participants will have an opportunity to purchase their Insights Report Package detailing the company’s employee responses.

8 | BUSINESS CORNWALL

Be the

best

BEST PLACES

TO WORK

ELIGIBILITY In order to be eligible to enter the Best Places to Work in Cornwall programme, organisations must: • Be a publicly or privately held business • Have a facility in the United Kingdom • Have a minimum of 15 employees working in Cornwall* • Must be in business a minimum of one year * To ensure credibility, organisations having 15-24 employees must have an 80% or better response rate on the employee survey. Temporary, per diem, seasonal, independent contractors, consultants, interns and volunteers are not counted in the number of employees or included in the survey process.

HOW IT WORKS Business Cornwall’s Best Places to Work is a two-part process designed to gather information about each participating dealership.

SAPPHIRE HOLIDAYS

The search has begun to discover the Business Cornwall’s Best Places to Work 2024.

Following last year’s inaugural programme, Business Cornwall magazine is again searching for those workplaces (15+ employees) that go the extra mile to make their work and business environment a truly outstanding and rewarding place to be.

People want to work at amazing workplaces.

People want to work on high-functioning teams. People want managers who care about their employee’s success. People want to work at companies that treat their employees with respect and trust.

But all too often, the best organisations are too humble to brag. But not telling that employer brand story makes it very difficult for the best workplaces to find the best people and thrive as a business.

And that’s what entering Best Places to Work in Cornwall can do for you, highlighting and celebrating amazing workplaces so they can find and retain their top talent.

The programme is based on the view of employers and the verdicts of employees over a number of key metrics, including leadership and planning, culture and communications, working environment, relationships with managers, training/development and pay/benefits.

The collected information will be combined to enable Best Companies Group to determine the strength and weaknesses of participating companies. They will then be assessed on this data, with the best being granted Business Cornwall Best Places to Work status.

This will be the second annual search for Best Places to Work in Cornwall. After an extensive process, seven Cornish companies were award Best Places status in 2023 – Whyfield, Naked Solar, Sapphire Holidays, RRL, The Peloton, St Ewe Free Range Eggs and Peaky Digital.

Winners of the 2024 programme will appear in a comprehensive review in the May issue of magazine. Participation is free of charge.

All companies recognised in the listing will be able to use the Best Places to Work in Cornwall logo for promotional work.

Part one: the employer completes the employer questionnaire which details company policies, practices, benefits and demographics.

Part two: employees of the company complete the employee engagement & satisfaction survey, an in-depth set of statements based on a 1-5 scale of ‘disagree strongly’ to ‘agree strongly’.

Both surveys are completed online.

Best Companies Group will combine the results of the two surveys to determine which companies make the list of the Business Cornwall Best Places to Work.

Participating is free, and organisations will have the opportunity of purchasing an employee feedback report from Best Companies Group which will provide comprehensive details of the surveys, including employee comments and benchmarking against peer.

So, if you think your company has what it takes to be honoured in the inaugural Best Places to Work in Cornwall list, head to our website – www. bestplacestoworkincornwall.com – to find out more.

Deadline for entries is December 15.

BUSINESS CORNWALL | 9

RICH

BARHAM

10 | BUSINESS CORNWALL

RICH

BARHAM

Rich Barham has been at the forefront of the video gaming sector for more than 20 years and as CEO of Truro-based AntiMatter Games, grew it into the largest gaming studio in the south west before its Swedish parent company closed it down earlier this year. However, Rich soon found a new home for himself and his talented team, as Canadian developer, Behaviour Interactive, opened its first operation in Cornwall.

Now general manager of Behaviour UK South, Rich talks us through his career and the potential of the global gaming market which is estimated to be worth in excess of £175 billion and growing rapidly.

Rich

Barham BUSINESS CORNWALL | 11

RICH

BARHAM

Cornwall has always been somewhere we’ve wanted to develop

Has the transition from AntiMatter to Behaviour been quite smooth?

Yes, in many ways it’s been simple. We’re still in the same building. When we first spoke with Behaviour, it felt like a really good opportunity to be somewhere that the team were familiar with. It helps ease that transition, no matter how similar the cultures are.

That was one of the things we felt was really amazing with Behaviour, there are so many cultural values that we share. But it’s still a new situation and it can be disjointed for teams, so anything that we can do to try to make it feel smoother and easier is great.

Behaviour sent a team over from Canada to help us sort out the technology and to help us really feel at home. The executive vice president come over to talk to the team, so we got the opportunity to meet a bunch of people from Canada, which was great and they got to see our home and got to see Cornwall, although the weather didn’t cooperate, unfortunately. But that’s the UK weather for you!

Have you managed to keep the majority of your team from AntiMatter?

Around 90% of the team have moved across.

And they are extremely excited to be part of what’s going on. There’s a great opportunity for them. They know they’re going to get to work on AAA games, which is something completely new for Cornwall. This is the first AAA organisation to come into Cornwall, giving people that taste of being able to work on the very best in games. There are not that many AAA organisations out there, so for them to have the opportunity to start working on that sort of quality is amazing for them.

AntiMatter Games had developed a growing reputation, but is this stepping up another level?

Very much so. When first talking to Behaviour, my most driven aim was to try to find somewhere the team could be together and somewhere they were going to be looked after and have an opportunity to grow. And I was very impressed by the opportunity.

It’s a much bigger team. In bigger

12 | BUSINESS CORNWALL

RICH organisations, you don’t just have that stability, but also upward growth. Behaviour have won an awful lot of awards and continue to win an awful lot of awards for being the best employer. And I think that speaks volumes about whether or not people want to work somewhere when you know you’re winning awards for being at a place that is great to work. And all these early conversations I had, really showed me that Behaviour was the right place for us.

It’s all worked out pretty well, but when the previous owners announced earlier this year they were closing AntiMatter, that must have been very worrying at the time?

Yes, of course. When I first heard the news, there were, I guess, two ways of looking at it – to either dwell on the problem or to try to find a solution. So, I threw all of my personal resources into trying to find a solution, which was not just trying to find a home where everyone could go, but a home that would be, if anything, even better than the one before.

How did the opportunity with Behaviour come along?

Dialing back then a few years, have you always been in the gaming industry?

I’ve been in the gaming industry for as long as most people would care to remember, but I was involved in leadership roles outside of the gaming industry prior to moving into it. But I was always a gamer, certainly in MMORPG (massive multiplayer online role-playing game).

I played an awful lot of EverQuest, which was the game back then.

Before working in the gaming industry I was working in film and TV. It was an interesting field, but didn’t really engage me. It was just a job, whereas I wanted a job I loved, something I really cared about. So, I was very fortunate. When I went to Blizzard Entertainment Europe in Paris, this was just prior to World of Warcraft, there were only a couple of people there. They interviewed me and saw my leadership experience and saw I could help them build, and by the time I left I had helped grow it from four people to 1,000.

I’ve been in the gaming industry for as long as most people would care to remember

I spoke to number of people.

And I wanted to make sure that we had a real match in terms of our values and our culture, our way of cooperative working. And somewhere people could grow, somewhere that they could feel they were part of a bigger team and offer things like mobility between departments. If someone who is an artist wants to be a producer or something, for example. You can’t get those sort of things in a mid-sized or small organisation. You need a level of scale to be able to support it. I spoke to a number of people, but Behaviour were extremely welcoming. I started doing my own research into the company and learned about its history and its stability and having that sense of stability is immense.

And then after a couple of years you went to go to America?

Yes, in 2006 I went to America to look after part of the Blizzard Entertainment headquarters in California.

And then, after a few more years I moved over to the east coast to work for Bethesda ZeniMax Online for an MMORPG that they were building. I was one of their global directors and helped set up a studio in Europe for them and other studios in America.

After that, I was back on the west coast headhunted by Riot Games. Riot Games were really bubbling up and becoming huge and at that point needed a bit more structure and I had a lot of experience in being able to build big organisations. And after then, I’d not been there that long, I decided to come back to the UK for family reasons.

A similar sort of story to yours?

But then another opportunity presented itself outside of the UK, with IO Interactive in Copenhagen, which was part of Square Enix. And they wanted somebody to go and take charge of a lot of reorganisation and rebuilding for a major release coming out. And I stayed there for that purpose, but I explained to them I had moved back to the UK for family reasons and could only guarantee a year.

Not really. Our studio had been closed down, whereas with Behavior North, they bought out another company, SockMonkey.

And so they’ve been operational for five or six months. They are a similar sort of size organisation to us, maybe slightly larger.

And then I had to consider what I was going to do back in the UK. I grew up in London and worked in a number of cities, but I knew that I didn’t want to come back and live in a big city, I wanted to come back to somewhere that I’d always wanted to live.

Is this Behaviour’s first foray into the UK? The studio here in Cornwall is Behaviour UK South, while there is also a Behaviour UK North based up in Middlesborough.

BARHAM

And family holidays, visits with friends, Cornwall was somewhere I had always wanted to be. In terms of the feel of the culture here, it’s quite like California. And by pure coincidence, I had done some work while I was back in the UK the first time after returning from America with some academics who were working to try to give a platform to gaming students. And I was contacted by a friend of a friend who said we’d love you to be the industry face of the Falmouth Games Academy. That made me sit up, but it wasn’t really quite enough for me in a number of different ways.

They then said that there was a nascent game studio just starting up, and they’d love someone with AAA experience to come in and guide them forwards. I decided to do it and the rest is history.

And that was AntiMatter Games?

Yes. I didn’t found AntiMatter, but I came inside its first year. It was a very inexperienced studio, there wasn’t really any clear leadership. And over that first year, it was about putting in long-term plans to be able to do what I had done with lots of other companies. But when I worked at Blizzard and we built that organisation, Blizzard already was internationally renowned and had a lot of resources behind them. The same with all the other studios I named earlier, but AntiMatter did not have that. And it really interested me, the chance of going somewhere I wanted to live, work on the academic side and be their industry face and help them grow. But also see if you can do what you’ve done, without having a lot of money behind you. And what I learned from being in a very different situation has been very interesting.

And over the years you developed AntiMatter into a big name in the UK. You say ‘big name’, but it depends who you ask. I don’t think we had the highest profile, but certainly the studio was award winning and renowned for the type of games that it made. The games that we made covered their development costs in pre-sales alone, which is a very positive thing. And we grew incrementally, we changed from what was a very disorganised, informal company when I joined to a proper games company by the time we finished, and we recruited a team from all over the world who were a match for anyone in terms of skill and ability to make fantastic entertainment.

BUSINESS CORNWALL | 13

RICH

BARHAM

When you first came here back in 2014, was there a gaming industry in Cornwall?

Falmouth Games Academy was just starting, so have you played a part in developing the sector?

There was no games industry that I was aware of in Cornwall. So yes, I’d like to think I was some small part in Falmouth Games Academy’s success and being somebody who had very big names behind them associated with the course in those early years probably didn’t hurt too much.

Is the UK gaming industry quite Londoncentric?

region and I think Behaviour will be the anchor behind the region continuing to grow.

When I first came here, I attended a number of pitches for investors locally and further away. And I would agree, gaming was something that people were not very comfortable about, even though it was huge.

Does having a company like Behaviour in Cornwall send ripples out? Can it act as a beacon?

I remember one investor saying, it was all too newfangled for him. And I said, ‘you’re an investor, is it too newfangled for you to want to make money?

Because you really should look at where this industry has come from and more importantly, where it is going’.

But yes, I found it exceptionally difficult, certainly in the early days, to engage with people who wanted to see more of a traditional product like a toothbrush they can sell for a 700% markup. That’s a very easy investment model to follow, right? You can understand exactly why somebody sees that engages with that. Games is a very different prospect to that in many ways.

Cornwall ticks a lot of boxes for people who want a great work life balance

I would say that’s probably fair, although there are other hubs. Since I’ve been here in the early days, Cornwall has always been somewhere we’ve wanted to develop and give people that opportunity to be able to work on meaningful things, which is why Behaviour opening a studio is such a brilliant thing. But going back to the crux of your question, I don’t think there was much of an industry in Cornwall and Falmouth Games Academy has played an immensely important role in changing that and I think AntiMatter did as well. We were certainly the biggest in the south west and now obviously at a new level. The hope is that we can work with Falmouth University and also the other academic institutions to give people an opportunity to grow their career without needing to leave Cornwall. And that’s immensely important, games jobs are engaging, they’re desirable, they’re well paid. That’s something that is very important for Cornwall.

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As an industry, is gaming now taken more seriously than it was, say, ten or 15 years ago?

So, I’m very glad that now games are something that people understand more.

Are we still near the bottom of the upward curve in terms of potential?

Particularly in Cornwall, certainly. I think that we have a great opportunity now, not just for those people who are already in the company, but there’s a huge opportunity for a lot of other people. And there is absolutely an appetite to continue to grow the studio here and elsewhere.

It is early days when you consider that there aren’t really any other large studios in this region.

I think in many ways, it’s still early days for the

Behaviour is a large, well-established company, celebrating 30 years working on AAA games. These are all key beats that somebody who is a developer is going to be looking for.

How many people have you got here?

At the moment, we’re around 40.

With plans to grow?

Yes, I can’t give you exact numbers, because it’s still early days. But the plan is certainly to grow. And that will be something that hopefully starts happening very soon.

Have many come through the university?

Yes, some have. But like any game studio, we’re a pretty diverse bunch in terms of where people have come from both geographically and in terms of career history, but we often see two typical paths. One, where people will come out of the university, or do an internship with us and then convert to an employee. But also, sometimes we see people who have quite a lot of experience in the industry and see Cornwall as a great place to raise a family.

Cornwall ticks a lot of boxes for people who want a great work life balance.

When you’re recruiting, do you have to cast your net wide? What sort of a proportion come from out of county?

Historically, we’ve probably had more people

RICH coming from out of county. Is that changing?

Right now, it’s a little too early to say. If you ask me again in 12 months, I’d probably have a better answer. But we have got people from the university and they’re a great part of our team. But you can’t just have graduates and you don’t have many other studios in the region. So where are they going to come from? But give it another 12 months, we’ll see how things evolve. There are a lot of little studios, indie studios with three or four people. And it may be that those people see the opportunity with us and decide to come along.

Everyone has different goals, but we will certainly be engaging with people.

As a global industry, is it quite mature now?

most recent engine. I think games will look better, I think they’ll run better, and they’ll be smoother. You can also argue that they’re more accessible for people to start learning game development because there’s a hell of a lot of tutorials, even for people who choose not to go through the educational route.

There’s a lot of self-taught people and I think that’s great.

Gaming has come a long way since the days of the Atari and ZX Spectrum!

Absolutely. If you showed somebody back then in the 80s, a screen of a game now, they wouldn’t believe it, it would blow their mind.

It would be like magic! And I think that’s lovely, because in many ways, as game developers, it’s nice to think that you create magic.

There’s not enough magic in the world. So maybe we can bring a little a magic to people’s lives!

Maybe we can bring a little a magic to people’s lives!

There have been a number of acquisitions over the years and there continues to be. But there will always be an appetite for people to start studios coming out of school or whatever. I was very fortunate in that I first worked for a large studio and in my opinion, working in a large-structured studio is the best place for somebody to start out.

Did the pandemic have much of an impact on the industry? I imagine during lockdown, more people than ever were gaming?

There was a very big uptick in the demand for games during the pandemic. It also introduced a bigger audience which didn’t hurt. As a form of entertainment, a lot more people turned to gaming. Games are fun! Once you’ve played them, it’s easy to keep doing.

And going forward with technology, are games just getting bigger and better?

To my mind, what’s driving game development at the moment is the continual improvement of game engines. There are two main game engines – Unreal and Unity. They are different engines, but essentially do similar things in different ways, allowing developers to make games more easily and more effectively, quicker and better. And they continue to get better. You see evolution on the more technical side of things, such as better graphics cards, faster processors, better machines. And all of this allows us to have better games in terms of the way they run and also how they look and feel.

It doesn’t necessarily mean that they will be bigger, but certainly I think they may look better.

Unreal have done a number of very interesting demos on this, particularly with their

BARHAM

long time, so I will see little things, and they will bother me a lot more than before I ever worked with games. Before I would not have been bothered by them, I wouldn’t have even noticed them. But now very small things can bother me.

As an example, a couple of years ago I was playing a game and in one part of the game there was a strange glitchy animation. It was perhaps one second. I’m not an animator, never worked in animation, but for some reason, I noticed it and it really bothered me. It was just one second of a game that I’d been playing for hours and 99% of people wouldn’t even notice it. But you can’t help having that more critical eye, I suppose.

Most of my history has been in AAA games, so I tend to gravitate to games with that sort of production quality. And because I have less time with my life now, I try to make sure that if I’m playing a game, it’s a game that I want to spend that time on.

Do you personally still enjoying playing games or has it become more of a job now?

Before I started work this morning, I woke up quite early, and after I’d done all my other things, I played a couple of games. Quick, fast paced games. You only need a few minutes. Do I still have enough time? It’s not so much that I love games less, it’s that I have a six year old, I have a family, I have a dog, I have a studio. I have a lot more things on my plate than I did when I was playing EverQuest and staying up too late at night. It’s a different world for me now.

When playing, do you look at games differently to before you joined the industry?

I do. When I was lecturing university students, this is one of the things I used to tell them. You need to be prepared for a different way to play games, you have to choose to turn off your developer head when you play a game. Because otherwise everything that you see, you’re going to be analysing as opposed to experiencing. And that can be difficult sometimes. I’ve been doing this a very, very BUSINESS CORNWALL | 15

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NIKI DAVIES

Tackling the

tech talent crisis

The digital & IT sector offers huge opportunities, but challenges remain. Software Cornwall director, Niki Davies, explains how the Duchy is addressing the skills shortage.

You may have heard Cornwall described as a “Silicon Beach”, “A Mini Silicon Valley” or “Kernowfornia” over the years but how does our booming tech scene tackle their number one problem - access to talent?

The UK Government has put tech and digital at the heart of its economic policies and if we are to take full advantage of the benefits that new technologies can bring to the regions then having a highly-skilled workforce is key.

Within the next 10 to 20 years, 90% of jobs will require some sort of digital skills. Yet according to the World Economic Forum, 44% of workers in Europe don’t have basic digital skills. By some estimates, this gap could cost the UK £141 billion in GDP growth.

This will impact some regional economies more than others, especially those with rural populations. It is key that the regions have strong skills programmes in place to grow a strong talent pipeline of digital skills from school age upwards.

Since its inception in 2014, Software Cornwall has always taken a grassroots approach to developing talent to support the local tech, software and digital sectors. We see

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ourselves as a hub for Corrnwall’s growing tech community; one of the fastest-growing tech clusters in the UK. We’re moving away from Cornwall being seen as just a tourist destination and are now being taken seriously as an innovative tech hub, but there is more work to be done.

Cornwall is gaining a reputation internationally as a place where good tech happens.

In order to support this important sector and help local companies grow, we must encourage and inspire more people to embark on tech careers at any stage of life, which we do through outreach and education.

The tech talent crisis is a global issue

Hosting incredible conferences like Agile on the Beach, now in its twelfth year, and Startup Cornwall, powered by Europe’s biggest tech startup event, Slush’D, which attracts influential international speakers, audiences and brands helps enormously with this. Cornwall also produces mission-driven founders across all sectors demonstrated by the growing number of B-Corp-certified companies in the county.

In the last few months alone, we’ve seen international collaborations lead to positive results for Software Cornwall members, including facial recognition company Touchbyte’s acquisition by Spain’s SALTO,

and most recently, Cornish-based AI app Blackdog Equestrian being acquired by Sweden’s Ridesum.

Every year we run work experience programmes which teach students aged 14-15 a range of tech skills with hands-on experience. As well as our award-winning Mission to Mars programme, we were excited to expand our offering this year to include digital marketing, environmental monitoring (LoRaWAN), data science, and web development.

We also run a Gateway to Tech careerswitcher program that is helping to develop the skills and abilities of people who want to transition into tech. The programme has

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TRAINING OPPORTUNITIES had a 25% success rate in finding jobs in tech for participants so far. This is a win-win for candidates and companies, with our members being able to tap into this new local recruitment pool.

TECH TALENT CRISIS

the number of successful tech companies in the region. Overall, Software Cornwall’s educational outreach has been a critical factor in driving the growth of Cornwall’s tech sector.”

44% of workers in Europe don’t have basic digital skills

It’s important to remember that the tech talent crisis is a global issue, not just something affecting us in Cornwall. We know there are a number of contributing factors that have caused this which get discussed often, so I’d like to take this opportunity to focus on solutions instead.

How can we bridge this skills gap? At Software Cornwall, we know that our education outreach programme gets results and how important it is to inspire children at a young age to show them the opportunities that are available to them as well as dispel myths on what a typical ‘person in tech’ might look like.

We’re doing more to promote it nationally, and recently, Katie Gallagher, chairwomen of the UK Tech Cluster Group endorsed Software Cornwall’s education outreach programme and said: “Software Cornwall’s educational outreach has been invaluable to the economy of Cornwall by cultivating a digital-savvy workforce and nurturing local talent. Software Cornwall has done what the majority of other clusters have really struggled to do and that is to implement a comprehensive programme of activity to empower adults and children to develop the necessary skills and knowledge for careers in the digital industry.

“This has resulted in a growing number of skilled professionals who can contribute to the local economy, as well as an increase in

Inspiring the next generation is an important factor in sector growth, but it’s a long-term plan, and for Software Cornwall, one that relies heavily on our generous tech community who freely give their time and support our work here via their membership fees and sponsorship. Without this, we cannot support this programme.

The solution might be on your doorstep. For more immediate solutions, as employers, we need to ensure our job roles are accessible to more people. We need to be inclusive in our hiring processes and embrace our people as individuals who need to be treated as such.

We should be offering flexibility and remote working options if we want to fill our open positions with good hires.

As an example, Cornwall’s TECWomen CIC’s digitalUPLIFT programme has proven incredibly popular, with 27 local women graduating from the first cohort with 50+ women on the waiting list. A second cohort has just begun with all spaces filled immediately and a February cohort is already in the plans to satisfy the ever-growing wait list. TECWomen CIC estimate that 100-150 women will go through the programme each year.

That’s a lot of women locally who are not only looking to move into tech but are actively taking steps to achieve this.

A 2022 ‘Women in the Workplace’ report by McKinsey said: “Women leaders are significantly more likely than men leaders to leave their jobs because they want more flexibility or because they want to work for a company that is more

We know that traditional education pathways don’t always provide the right skills required in industry at the time needed. Continual training and mentoring will help us to keep moving with the ever-changing tech landscape.

That’s why we offer lots of training opportunities and events. Here are some of the ones we have coming up: • Build with AI from Theory to Practice - Currently running Sept to Oct. • Tech Connect - Autumn 2023 and Feb 2024 • Agile Fundamentals and Principles of Scrum - 19th Oct 2023 • Test Driven Development Workshop – 21st Nov 2023 • Cornwall Tech Jam - Every Month • Cornwall’s Festival of Tech Feb 2024 • Agile On The Beach 3rd to 5th July 2024 • StartUp Cornwall - 12th Sept 2024 All details for these events can be found on the Software Cornwall website’s at: www.softwarecornwall.org committed to employee well-being and diversity, equality and inclusion (DEI).

“Young women care deeply about the opportunity to advance—more than twothirds of women under 30 want to be senior leaders. Young women are also more likely than current women leaders to say they’re increasingly prioritising flexibility and company commitment to well-being and DEI.” Companies that don’t take action may struggle to recruit and retain the next generation of women leaders, and offering genuine flexible working, job share options

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and part-time roles is a great way of demonstrating inclusivity, growing your workforce and benefitting from the huge number of women who are knocking at the door of tech and software and trying to get in.

IS YOUR DOORSTEP TOO FAR AWAY? Many cities and counties in the UK benefit from their ‘doughnut’ shape with all roads and transport links leading to a central point for businesses and their employees to congregate. Whereas Cornwall is long and narrow with the A30 doing its best to run down the middle of it but we all know that it’s simply hard to get to places, especially if you’re reliant on public transport.

A place where good tech happens

Software Cornwall member and AI company Hi9 has developed ‘Worksearch’, an AI-powered job data analytics platform for skills and qualifications. CEO Wo King told me: “In the average Cornish village (for example, one in the middle of the county) we used Worksearch to identify the potential employment options for its residents and neighbouring villages. The key data that it gave us was a significant difference in opportunities based on an individual’s mobility.

“Worksearch told us that there were over 5,000 vacancies for any job hunters with access to a car or road vehicle. In comparison, if you can only travel via Cornwall’s varied selection of bus services, that number drops to just 416. Data, as always, can be seen in numerous ways but Worksearch helps to highlight growing areas of concern for the modern employee. In that,

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where possible, the chance to work from home will be considered as a real positive for any business listing this as a genuine benefit to working for them.”

Offering remote working can expand your local talent pool and enable you to be more inclusive in your hiring processes. Plus Cornwall is full of exciting venues and coworking spaces, so if you need to meet up with your team you can do it with a good coffee and a sea view.

Those are just a few reasons why offering remote and flexible working drastically increases your chances of finding the right people to join your team. Perhaps we’re not short of tech talent in Cornwall but need more flexibility in the way we work.

HAVE WE GOT THE RIGHT SKILLS LOCALLY? I know what you might be thinking, tech companies still need to hire people who have in-depth experience in software development - career switcher programmes will only satisfy basic skills.

Whilst this is a fair assessment, what we’re hearing from members is that they can teach someone to code, but they can’t teach someone important power skills like aptitude, good communication and critical thinking.

Hiring someone with a growth mindset who is excited to learn is a great way to expand your team and help someone grow into their role within your business. Software Cornwall is here to support their development.

Software Cornwall is committed to serving the local tech, digital and software communities and ensuring that our programmes remain strong, helping to provide a good talent pipeline

from school age upwards. We’ll continue to do our best to ensure that Cornwall residents aren’t one of the 44% in Europe that don’t have basic digital skills to help us keep pace as the fastest-growing tech cluster in the UK. CORNWALL’S FESTIVAL OF TECH To celebrate all of this and to help us with our pledge, in February 2024, we’ll be running Cornwall’s Festival of Tech; a showcase event spanning several weeks to celebrate Cornwall’s thriving tech community. This project is funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly. We’ll amplify the incredible work our members are doing and engage the local community in Cornwall’s tech sector. You can expect: • Engaging workshops • Inspiring speakers • Outreach events • Networking opportunities • Important discussions on hot topics • Even an adult Tech Jam! You can register your interest at www.cornwallfestivaloftech.co.uk and we’ll keep you posted with key dates and announcements. Collaboration opportunities are available.

If you’re interested in becoming a Software Cornwall member and wish to discuss any of our programmes, or activities or are looking to hire, visit www. softwarecornwall.org, email info@softwarecornwall.org or connect with me on LinkedIn.

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The technology partner you need to navigate the future.

SOFTWARE ENGINEERING & DATA SOLUTIONS /// CONSULTANCY & ADVISORY

headforwards.com

Relax

We’ve Got IT Covered As customer expectations rise, businesses depend on reliable technology to deliver goods and services. Keeping your technology healthy, reliable, resilient, secure and with a plan for the future is key to driving growth and success.

Partnering with Focus can help you achieve these goals, and more.

01209 613660 | focus-technology.co.uk BUSINESS CORNWALL | 19

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DATA PROTECTION AND GENERATIVE AI

APPLE, SAMSUNG AND AMAZON ARE JUST SOME OF THE COMPANIES REPORTEDLY BANNING THE INTERNAL BUSINESS USE OF GENERATIVE ARTIFICIAL INTELLIGENCE (AI) TOOLS SUCH AS CHATGPT, MICROSOFT BING CHAT, GOOGLE BARD ETC. SO, WHAT ARE THE PRIVACY AND DATA PROTECTION CONCERNS? MAX MILIFFE, DATA PROTECTION SPECIALIST AT STEPHENS SCOWN LLP EXPLAINS. What is generative AI? Generative AI is a machine learning tool that can generate output in response to prompts – the quality of the output depends on the dataset that has been used to train the tool.

The tools are well-known for their human-like conversational skills, and creating content like text, images, audio, and video. Given the large datasets used to train generative AI tools, they inevitably include personal data.

What are the concerns?

When a user uploads data to a chatbot platform the AI may, depending on the terms,

reuse that data in future. This is a concern for businesses as confidential information (such as the personal data of employees or customers) may be shared with a third party.

In April, Samsung revealed there had been a leak of their confidential code by an engineer when they uploaded it to ChatGPT. This reportedly prompted Samsung to ban any further use of ChatGPT by its employees.

In March, the Italian data protection regulator, The Garante, banned ChatGPT in Italy (albeit temporarily) due to concerns around transparency to the users about how the information they provide might be

used. These issues have now been resolved, but they highlight areas that generative AI companies should consider: confidentiality and transparency.

Key Considerations Although AI companies generally attempt to anonymise information, they advise users not to share any sensitive information in their interactions with chatbot AI platforms.

When using AI platforms, remember to avoid sharing sensitive information and be mindful that whatever you share will be stored and used to develop the AI.

www.stephens-scown.co.uk | dataprotection@stephens-scown.co.uk

WORKING IN A DIGITAL WORLD CHLOE RICKARD – DIGITAL FUTURE ACADEMY LEAD AT CORNWALL COUNCIL. From clean energy to immersive art, the jobs of the future are digital. And that’s true in Cornwall as much as anywhere else. The tech sector here supports everything from innovation in healthcare to communication with satellites, and everything in between.

For Cornwall Council, achieving our goal of a carbon neutral Cornwall where everyone can start well, live well, and age well is absolutely dependent on digital roles and skills, as well as smart partnerships with other organisations in the region.

Cornwall’s tech sector is the fastest growing

in the south west, with lots of varied routes in. As an employer we’ve loved being part of new programmes like TECwomen’s Digital Uplift course at Truro & Penwith College, designed to give women a way into tech and digital roles. Two of the graduates from the first cohort are joining Cornwall Council this autumn.

It’s a uniquely collaborative sector here too.

I sit on the Digital Skills Partnership Board which, alongside organisations like Software Cornwall, has been instrumental in making sure employer needs and young people’s

aspirations are reflected in local policy. I’m excited that £2 million of Shared Prosperity funding has been allocated for Digital Skills through the Good Growth Fund – look out for more details about that this autumn.

https://cioslep.com | https://www.ciosdigitalskillspartnership.co.uk

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THE DIGITAL SECTOR IN CORNWALL & THE ISLES OF SCILLY

The digital and tech sector includes a wide range of businesses and jobs ranging from computer programming and consultancy, telecommunications through to the development of computer games and the technical aspects of media production.

THERE ARE 1460 DIGITAL ORGANISATIONS in Cornwall & the Isles of Scilly.

Employers prioritise

COMMUNICATION, CREATIVITY AND PROBLEMSOLVING SKILLS.

Cornwall is home to the fastest growing tech sector in the south-west, with forecasted annual growth of

17.9% by 2026.

These skills can all be developed throughout education or by working in non-digital roles.

Scan the QR code or visit www.careershubcios.co.uk/lmi-guides to find out more

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In the

fast lane

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Cornwall is home to the quickest growing tech sector in the south west, explains Headforwards’ founding director, Toby Parkins.

It’s tempting to start with a well-used phrase like, ‘Cornwall is famous for its booming tourist trade, fishing industry and agriculture’ to reference the fact that a thriving tech sector isn’t the first thing that springs to mind when one thinks of this rural location.

We live in one of the most disadvantaged regions of Europe, and tech companies here typically target their comms strategies out of county into niche industry sectors. So, if you’re not in the thick of it, our burgeoning tech sector is so far, quite well hidden.

But the data from reports released by organisations like Tech South West and Tech Nation over the last couple of years clearly shows the scale of Cornwall’s tech sector and the fast pace at which it’s growing.

Based on Tech South West’s economic data at a sub-regional level over the past five years, the south west – Cheltenham/Wiltshire/ Bournemouth down to Land’s End is set to grow from £11 billion in 2021 to £19.2 billion in 2026, making the region’s growth second only to the south west and London. The region currently has the fourth highest tech GVA per capita in the UK. Crucially though, out of the entire south west region, Cornwall’s tech sector is growing at the fastest pace, with an 18% predicted CAGR over the period 2021 to 2026; it’s the only area in the south west set to more than double its GVA, climbing from £550 million to £1.2 billion. Indications suggest the wider tech sector will become more than 10% of the economy of Cornwall within a few years.

This level of growth outside of the UK’s largest cities shows that big businesses can relocate from urban centres and flourish in rural environments, start-ups don’t need the metropolis to access all the resources required to succeed, and tech has become fundamental to every business.

Tech is becoming increasingly pertinent to overall business strategy, and perhaps the biggest change at Headforwards in the last few years is that we’ve had to diversify to provide services that all businesses can

access – advisory and consultancy, because there’s huge demand for it: tech enables growth across all industries.

Today, in organisations of all shapes and sizes across all sectors, much of the development and growth is completely reliant on tech.

Seasalt, for example, is an established retail brand but has 50 people working in its tech and data team.

Tech has become a core element of achieving greater levels of productivity and innovation, and if you think your business isn’t in the tech sector, you’re not paying attention.

I think Cornwall can strategically benefit from technology; I’ve been learning a lot from the private investment community lately, including venture capital and private equity funds. One of the principles they look at is how much growth potential there is in an investment area, and whether there are ceilings that will limit growth.

If we look at Cornwall, there are certain industry areas where there can be some growth, but there is a ceiling to its potential capacity, and other areas where growth could be exponential.

When technology is utilised in a business, it can often create scenarios that can increase productivity exponentially, leading to greater numbers of higher value jobs. This would seem to be a sensible strategy that will benefit individual businesses who choose to harness this opportunity and consequently help raise average salaries in Cornwall.

But we still have a big problem: a recent study commissioned

by Cornwall Council highlighted a wide range of key skills gaps, especially around the area of software technologies.

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undergraduates taking on computer science courses is dropping year on year. We need to come up with our own ways of nurturing tech expertise locally so that high-growth businesses can remain in the community longer, benefiting the region.

Thankfully, in Cornwall we have some brilliant organisations that are working hard to inspire young people. Software Cornwall for example, engages with around 40k school children every year, which vastly exceeds engagement activities in other counties. TEC Women CIC is also doing brilliant things, bringing the female tech community together and inspiring the next generation.

On a practical level, a degree course can take over 18 months to design. In the case of a tech degree, this means the content is completely outdated by the time it reaches the student, and the industry gets graduates through who don’t have their finger on the pulse. Some of Headforwards’ most successful employees came to us with no qualifications or experience at all.

As an industry, we need to find ways to work more closely with the education sector and introduce multiple learning pathways, turning the system on its head to ensure we get talent through that’s not filtered by background, qualifications or experience.

Last year, Headforwards created the coursework part of Cornwall College’s Computing, Networking and Software Development Foundation Degree course, giving students the opportunity to work on a real business project. The value of a real tech company having input in a course that their future employees will take, and students dealing with real clients and real problems, is undeniable.

If you think your business isn’t in the tech sector, you’re not paying attention

There are lots of growing Cornish businesses whom, due to limitations in resources, transport, and other factors, have had to expand outside of the region.

This is unfortunate, but understandable given the challenges. The fundamental limitation for many of these companies however, is access to specialised, high-level talent and skills.

If these human resources are not available locally, firms may feel compelled to seek to grow elsewhere.

In the case of tech talent, Cornwall can help overcome this by creating tech academies to develop local talent.

Education is not keeping up with the tech industry - nationally the number of

Our investment in the FibrePark Digital Academy is all about creating a tech cluster that’s visible to the local community. Having a physical presence makes it much easier to work directly with local schools and colleges to disturb the traditional education system and create a pipeline of talent that’s workready.

It’s an exciting time for Cornwall. The more we put in, the more we get out.

By investing in developing our human capital, we can empower more Cornish companies to thrive and continue contributing to the local economy and culture.

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Openaccess TouchByte is building a global reputation in facial recognition technology.

Historically, Cornwall has long been a bedrock for innovation and growth.

Look past the sleepy fishing towns where the only change is the weather, and you’ll see a rich history of revolution; ranging from steam trains, to transatlantic wireless communication, to satellite earth stations.

Today, Cornwall is a proud to play host to a wide range of innovative businesses, focussed on developing and refining their products to market to the UK and beyond.

TouchByte is one of those companies.

Founded in 2015 by Jeremy Sneller, TouchByte believes that the world can be a simpler place, and artificial intelligence can act as an enabler for this. Its mission? To create a

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JEREMY SNELLER

more frictionless society. We open our phones with our faces hundreds of times per day, so why not open our offices, hotel rooms, and gyms, too?

In a nutshell, access your space, with your face. TouchByte has designed, developed and deployed its own UK made face recognition access control product, which enables users to access a locked door, by enrolling remotely via their mobile phone. This is without the need for cards, key fobs, pin codes or contact.

It works through the use of biometric technology. Facentry was developed into a fully contactless solution during the pandemic and has since proven that it can be utilised within the health and care sectors

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for minimising the spread of harmful bacteria from common access points.

Since its formation, TouchByte has utilised the supportive Cornish ecosystem to build its company, from a small startup of two founders, to an enterprise ready to launch into an international market, with a rapidly expanding team.

lot of our success to the Cornish community who have helped us through the various pitfalls a business will inevitably go through in its early stages.”

We owe a lot of our success to the Cornish community

It believes in partnerships and the exchange of knowledge, often seeking and recruiting the advice of other Cornish start-ups to aid its development. It owes many thanks to Chris Booker, founder of Vital Spark Design in Redruth, for designing the Facentry camera device. It also works closely alongside Falmouth-based electronics manufacturer, Sellectronics. Why outsource for this support outside of the county, when expertise is ready and willing to be tapped in to, right on our doorstep?

Jeremy, TouchByte’s founder, says: “After making the move down to Cornwall in 2015, I knew this was the ideal place to follow my dream of running my own business. The support here has been invaluable - we owe a

Earlier this year, TouchByte was acquired by global market leader in access control, SALTO Systems.

Bringing TouchByte under the SALTO Group umbrella reinforces SALTO’s commitment to innovation and the development of new technologies.

“Our acquisition of TouchByte is a natural step forward in our mission to bring innovative and cutting-edge technology to the access control market,” says Marc Handels, chief technology & innovation officer at SALTO Systems. “With our future face recognition solution, we aim to provide our customers with a secure and frictionless way of accessing their buildings and facilities.”

The digital revolution has transformed society.

Entire industries have been reimagined,

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and our professional lives, education, and leisure time have evolved beyond recognition.

Digital credentials, digital identities, and facial recognition are becoming the standard across all industries, with automatic face recognition emerging as a key technology to address the market’s needs.

TouchByte is delighted to be championing such an innovative technology, to be implemented worldwide - and all founded from Cornwall. While, yes, we may be a county of sleepy villages, historic architecture, and traditions, myth and folklore, we are also a forward-thinking, progressive, and technically minded county.

TouchByte hopes that its successes, which, it adds, haven’t come without great challenges, can inspire other Cornish companies, founders, and business owners to think bigger. There’s a great wide world out there, beyond the Tamar, and it’s well within our reach if we’re brave enough to try.

touchbyte.co.uk

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DIGITAL

SPEED AND RELIABILITY CORNISH BROADBAND PROVIDER WILDANET IS EXPANDING ITS NETWORK BRINGING HIGH SPEED, RELIABLE BROADBAND TO COMMUNITIES AND BUSINESSES THROUGHOUT CORNWALL. THEIR SOLID CONNECTIVITY HAS HELPED SCULPT ONLINE BUSINESS FOR ESTABLISHED POTTER AND ARTIST JENNIE HALE. Having Wildanet’s connectivity meant Jennie suddenly had an online presence that was easy to maintain. She could now hold Zoom lectures from the comfort of her own home, send high resolution images to galleries at short notice, write email newsletters and take payments on her card machine.

Prior to Wildanet stepping in, Jennie describes the internet service to her home and studio on Bodmin Moor as ‘really terrible’, to the extent she sometimes had to drive to friends’ houses nearby to do simple online tasks which interrupted her creative flow.

“It was so slow, one time I tried to send some

images to a gallery for seven hours and it didn’t work. I felt like crying,” said Jennie.

But that’s a thing of the past after Wildanet transformed her broadband experience, ensuring she has a fast, reliable service.

Jennie said: “Previously, when I said my broadband was terrible, people would say ‘well, what do you expect if you live out here?’

come out here and they were just fantastic.

The installation process was painless. They came in, I chatted to them, and they just got on with it while I was working.

“I cannot believe the difference. Wildanet are really great to deal with and I recommend them.”

See: www.jenniehale.co.uk

“Before Wildanet, I had so many engineers from other providers trying to find the fault in the line. It would get fixed but would only stay fixed until the next time it rained.

“Wildanet was the only provider willing to

If you or your business need help and support with digital connectivity, Wildanet has a range of options and innovative solutions available to help.

Speak to the team on 0800 0699906 or visit www.wildanet.com/business

REACH FOR THE STARS! THE SKIES ARE NOT THE LIMIT, SAYS DR HEIDI THIEMANN, DIRECTOR OF THE SPACE SKILLS ALLIANCE.

When you hear about space in the news, I’d be willing to bet that you think of rockets, astronauts, or even billionaires taking eyewateringly expensive trips into space. But what’s always missing from the news is what the space sector in Cornwall is really like.

The Cornwall Space Cluster, one of more than a dozen similar clusters in the UK, is a collection of innovative and exciting companies, all tackling different parts of

the space sector. We call this the ‘data and space’ sector. The term ‘data and space’ captures the duality of the sector: some Cornish businesses are manufacturing intricate components and communicating with spacecraft, while others are harnessing space-derived data to benefit life on Earth.

This data will support more than just the space sector; satellite imagery could identify new deposits of lithium, track the health of floating offshore wind turbines, or monitor sewage spills into our seas and beaches.

Remarkably, the Cornwall Space Cluster has grown by an astounding 164% since 2010.

By 2030, these companies are expected

to contribute £1 billion in economic value to Cornwall and create hundreds of new jobs. Cornwall’s education system is busy preparing young people with the skills they need for these jobs. Our local colleges and universities already offer a plethora of spacerelated courses, from the Space Engineering Technician Apprenticeship at Truro and Penwith College, to the master’s degree in Data Science and Satellite Applications at the University of Exeter.

In Cornwall, the skies are not the limit; they are a launchpad to a thriving data and space future, intertwining innovation, knowledge, and economic prosperity.

https://spaceskills.org | https://www.cornwallspacecluster.co.uk | https://cioslep.com

26 | BUSINESS CORNWALL

THE SPACE AND DATA SECTOR IN CORNWALL & THE ISLES OF SCILLY

The space and data industry is concerned with the manufacture and use of spacecraft, satellites and other components that go into Earth’s orbit or beyond. It is also concerned with the analysis and use of data gathered from space, including data about the earth viewed from space. This is why we refer to it as the ‘space and data’ sector.

BY 2030 Cornwall & the Isles of Scilly plan to be a regional leader in the national space programme. The Local Enterprise Partnership anticipate that the space and data sector will have contributed to an additional

£1bn of economic value for the area through increased productivity, jobs and turnover.

There are around

78 space related further education courses available at Cornwall College and Truro and Penwith College.

A further 134 space related higher education courses are available in and around Cornwall in areas such as geography and geospace, computer science, engineering, business and science.

86% of space industry employers recruit staff with transferable skills from other sectors.1

The Cornwall Space Cluster brings together 157 industry partners, 10 academic and educational institutions and 9 government departments.

1. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/ file/964639/BMG_2081_UKSA_Space_Sector_Skills_Survey_2020_Report_V1.pdf

Scan the QR code or visit www.careershubcios.co.uk/lmi-guides to find out more

IT &

DIGITAL

Digital

stars!

We profile six of Cornwall’s star digital businesses.

SOLVE Solve, a multi-award-winning SEO and web design agency collaborates with local, national and global businesses, including the world’s leading social-first marketing agency. Our aim is to harness our expertise for the greater good. We empower startups by establishing strong digital foundations and propel established businesses to online success through our mastery of search and social strategies. We proudly hold B Corp certification, prioritising purpose over profit.

FIRETEXT

0800 038 5522 | www.firetext.co.uk | hello@firetext.co.uk

FireText is a powerful texting platform for businesses. This Cornwall-based company has quietly become the largest independent SMS provider in the UK. FireText has featured in Tussell’s Tech200 list of fastest-growing tech companies in both 2021 and 2022. Their award-winning team of coffee-loving communication experts support every sector, from small start-ups to the NHS and government. Hailed as a ‘game-changer’, the platform boasts

28 | BUSINESS CORNWALL

market-leading security credentials and Carbon-Neutral SMS status.

Above all, FireText’s top-tier support – including 1:1 content advice – inspires businesses to communicate with their audiences in a personable, human way.

solve.co.uk | 01841 705507 With a track record of over 300 satisfied clients, we’re on a mission to change the world, one business at a time.

Ready to revolutionise your digital presence?

Connect with our team of digital gurus and let’s start solving!

IT &

DIGITAL

SAMPHIRE MARKETING & WEB Headed up by CIM chartered marketer and marketing trainer, Sam Kirby, Samphire Marketing + Web Ltd supports businesses with the more technical aspects of digital marketing and website improvements.

We work with e-commerce companies, B2B organisations, hospitality providers, charities, and start-ups. On the marketing front, our projects include Marketing Planning, SEO, Google Ads, Paid Social and content writing.

FLOAT DIGITAL

Float Digital is a fast-growing, multi-awardwinning SEO & PPC agency born in Cornwall.

The team has worked on 500+ campaigns for brands such as Crocs, Victoria’s Secret, and Regus.

An expert in its industry, Float Digital specialises in Search Marketing to avoid spreading itself thin.

Our website work includes conversion rate and user experience optimisation on existing sites and new site builds. We are currently helping lots of businesses set up and learn to use Google Analytics 4 (GA4). We also offer training in everything we do.

samphiremarketing.com | 01736 272 101

www.float-digital.com | 01326 460021

With a global presence, Float Digital creates tailored strategies that increase visibility, drive traffic, and deliver a positive ROI. Only experts handle the campaigns – no outsourcing.

So confident, Float Digital offers a flexible 30-day rolling contract with no minimum commitment.

As a result, it has been nominated for over 70 awards, and been featured in The Times.

HOOKEDONMEDIA Based in Truro, Cornwall, HookedOnMedia is your digital growth partner. Its comprehensive digital marketing expertise spans SEO, payper-click, social media, and content creation.

Founded in 2012, HookedOnMedia has partnered with many diverse enterprises across the UK, Europe and the USA. Some of their career clients include Royal Mail, NHS, Black & Decker, Nestle and Cornwall successes such as Adrenalin Quarry &

www.hookedonmedia.com 01872 888018 info@hookedonmedia.com

Cornish Escapes. Distinguished by its bespoke approach, HookedOnMedia crafts cutting-edge digital marketing campaigns tailored to each client. With over 40 years of collective experience, it stands as one of Cornwall’s most skilled agencies in this field.

Got growth goals in mind or open to ideas?

Reach out to HookedOnMedia today.

TARGET An award-winning performance marketing agency with a creative edge; Target helps high potential eCommerce brands to grow more predictably, profitably and in style through growth consultancy, paid search, paid social and SEO.

to create a ruthlessly effective environment for scaling at speed without blowing their bottom line.

Book your free consultation: talktotarget.co.uk 01736 780600

By combining unit economics with wider marketing data, and deploying their team’s channel expertise and experimentation culture, Target helps eCommerce brands

BUSINESS CORNWALL | 29

TRADE &

INVESTMENT

Championing Cornwall’s

trade and investment

opportunities

Cornwall Trade and Investment continues to champion Cornwall, shining a spotlight on the region’s greatest opportunities whilst providing trade support to Cornish businesses, and driving inward investment from foreign markets.

With a dedicated team of five, Cornwall Trade and Investment (CTI) is now a core function within Cornwall Council’s economic development service. The team’s key objectives remain the same: attract businesses to locate in Cornwall, support businesses to internationalise and find new markets, and promote Cornwall nationally and internationally to raise the region’s profile as a credible business destination.

Nicola Lloyd of CTI comments: “Cornwall’s natural assets, heritage and expertise present a concentration of investment opportunities that are attracting businesses with sustainability and social impact at their core. CTI’s focus on attracting Environmental, Social and Governance (ESG) investment to drive Cornwall’s economy goes hand in hand with Cornwall Council’s Net Zero ambitions.”

30 | BUSINESS CORNWALL

Cornwall is becoming increasingly attractive to purpose-driven businesses and has the largest cluster of B Corps outside of London. A number of companies have relocated to, or set up a second office in, the region with the help of CTI, attracted to the green and blue landscape, strong sense of community, and commitment to achieving net zero.

John Brown, Founder of Don’t Cry Wolf said:

Alongside attracting businesses and investment to Cornwall, CTI also focuses on developing overseas networks to empower Cornish businesses to expand their horizons internationally.

Cornwall is a thriving hub of sustainable development

“Cornwall is a thriving hub of sustainable development. I think it’s one of the most incredible regions in the UK for actually focusing on this Net Zero target, and investment in that is extraordinary.”

The organisation has direct links with business/trade departments and embassies in over 40 countries, as well as associations and companies who can help support trade missions and export journeys — meaning CTI is at the forefront of connecting Cornwall to the world.

This year, having established a relationship with the Norwegian Offshore Wind Group, CTI, alongside Celtic Sea Power, hosted a visit from the organisation — the largest representative offshore wind body in Norway.

TRADE &

growing rapidly. We need to make sure the fantastic companies doing great things for the local community and economy in Cornwall are nurtured so that they can stay here.”

The visit gave representatives the chance to gain a better understanding of Cornwall’s Floating Offshore Wind (FLOW) opportunities and explore synergies between the two locations. Such international collaborations drive economic growth and innovation.

Facilitating visits and extending links with organisations across the world means CTI can create more opportunities for businesses based in Cornwall and empower them to think globally. Nicola explains: “At CTI, we see ourselves playing a key role in ensuring Cornwall retains its businesses and provides everything they need to help them thrive. Cornwall is the place to be for many companies led by the Triple Bottom Line, but there are limitations for those

Developing relationships with global markets that fit with Cornwall’s offering is a pivotal part of CTI’s work. The organisation encourages foreign businesses, government delegations and organisations to visit the region and experience first-hand what Cornwall has to offer. Last year, representatives from Western Japan’s largest department store, Hankyu, travelled to Cornwall to learn more about the region’s food and drink brands.

INVESTMENT

on capital return, but more and more they are interested in the social impact and green credentials of their investments. This creates a huge opportunity for Cornwall in terms of inward investment, and Cornwall Trade and Investment will do all it can to promote the region as it moves into a new and exciting chapter.”

Cornwall’s economy has long been driven by tourism; millions of visitors arrive here every year to walk the rugged coastline, sample produce with the lowest food miles money can buy, and explore a landscape shaped by industry.

CTI believes it’s these iconic features – the very fabric of Cornwall - that will secure its future, providing the perfect environment for investment in green technology and new global industries, therefore enabling the UK to move away from fossil fuels and fulfil its green ambitions.

Nicola adds: “It feels like Cornwall’s time has really come.

Previously, investors would solely focus

cornwallti.com | info@cornwallti.com

BUSINESS CORNWALL | 31

BUSINESS

SHOW

It’s show time!

The Cornwall Business Show, at the Royal Cornwall Events Centre on Thursday, October 12, is celebrating its 11th year.

THE PLACE TO B2B • FREE ENTRY • OVER 80 EXHIBITORS • FREE MASTER CLASSES

AND TALKS • QUALITY CAFÉ WITH LOTS OF SEATING

32 | BUSINESS CORNWALL

BUSINESS

This will be the eleventh edition of the annual business expo and it has steadily grown over the years to establish itself as Cornwall’s leading B2B event on the calendar, and one of the best in the south west, drawing together a wide spectrum of industries and sectors, from small startups up to large established companies.

It presents a valuable day out of the office with a wealth of exhibitors offering quality local services, beneficial masterclasses and talks, as well as plenty of seating and a quality café for attendees to mingle and network.

This year’s new layout will include three quality vehicle showroom’s for prominent local brand such as Truro Audi, Mercedes Benz SW & Yeomans Volkswagen.

Show MD, Andrew Weaver, says: “We are very much looking forward to hosting Cornwall’s largest B2B networking event again this year. It continues to be a great investment for those offering and looking for business to business services.

“Last year’s event was a great success with many using it as a productive day away from the office acquainting and reacquainting with directors, business managers and decision makers across many sectors.”

There will also be a free masterclass programme taking place through the day, where you will be able to polish up your industry skills, find out about the latest innovations and trends, and look forward to the future of business in Cornwall while listening to insightful keynotes and advice from thought-leaders and innovators all showcasing their expertise within a purpose-built suite.

Here you will find talks from: • Albright IP • Cool Waters Strategic Security • Cornish Cottage Holidays

SHOW

SAVE THE DATE Thurs October 12 Royal Cornwall Event Centre Book your Fast Track Free Entry @ cornwallbusinessshow.co.uk

• Cornwall & Isles of Scilly Skills Hub • Hullo • Securious • UK Export Finance • Wildanet Sales manager, Kyle Jeffery, says: “The Cornwall Business Show offers a genuine platform for cementing the business community within the region.

“You can meet hundreds of potential clients or a wealth of suppliers and key players in Cornwall at our muchanticipated B2B expo. We look forward to bringing business of all sizes and the faces behind them together under one roof. With plenty of seating and a great café it’s also an opportunity to arrange a meeting or two while benefiting from the show’s attendance.”

Cornwall’s largest B2B networking event

You can plan your day by looking at the website to see who which exhibitors you’d like to meet, and choosing the masterclasses and talks that you are interested in. You can also book your free fast track entry to the event at cornwallbusinessshow.co.uk If you wish to exhibit at this event contact the Cornwall Business Show on 01872 888 733 or email hello@cornwallbusinessshow.co.uk

The event is sponsored by GK Electronics, Shop Cornish, Made in Cornwall, and Business Cornwall.

BUSINESS CORNWALL | 33

OPINION

JUST A THOUGHT

Being agile

is it really necessary?

Asks Jo Morgan, partner at Coodes.

Being agile, is it really necessary? The thought crossed my mind when in a recent yoga class. We are encouraged by health professionals to increase our agility as we age. Our bodies need balance and coordination to function well and if we can do so with speed and strength this not only allows us to enjoy more activities but also to stay safe. Muscles that are inflexible and tire easier, lead others to work harder and become more prone to injuries.

Having recently completed the first phase of the firm’s agility project, keeping as balanced as possible and remaining in control of the business’ ability to be agile, resonated.

Deliberate collaborations with and guidance for staff, and providing managers with some key principles, may seem a lot of lawyer small print, but gives everyone involved confidence in policy without the need to stipulate a set return to work pattern for those for whom hybrid working has been a positive change.

The goal of agile working is to create a more dynamic workforce

The goal of agile working is to connect processes, technology and people to create a more dynamic workforce, something as a firm we are committed to. But why? Is it all just a gimmick? I believe not. Our clients expect adaptability and availability in the delivery of our services, employees value improved communications and a culture supportive of personal wellbeing. These needs are synonymous with an agility mindset.

Implementing an agility model that was viable across over 150 staff and a branch network which spanned across Cornwall and Devon raised eyebrows amongst the more traditional, but I believe has seen some real benefits in the business and will continue to evolve.

I believe this is in part down to the fact that rather than jumping in, we took time to prepare the foundations to our policy.

Evaluating the makeup of individual groups and teams in the workforce and looking at their needs, work patterns and roles gave us a clear idea of limitations of our agility policy and key factors to consider to avoid disruption and disconnect. The requirements 34 | BUSINESS CORNWALL

of clients, staff and the business also need to balance and in turn this has prompted healthy reviews of a number of areas in the business.

Ensuring that the technology a business adopts assists and enables employees to work well in whatever location they choose is core to agility working in practice. Investing in advanced technologies that complement your business, give practical solutions to agility challenges and increase client offering has been key to success.

Lawyers are not a breed traditionally known for their naturally modern approach, but we want to be ambitious.

As part of this we are currently moving our Newquay office premises to a shared co-working office building which features a range of communal, creative and collaboration spaces and complements our agility commitment and extension into the community.

Going back to the original question – is it really necessary? We are all individuals with unique personalities – a one size fits all approach to agile working is unlikely to be the best way to achieve a productive workforce and a more adaptable workplace in an ever changing world. Empowerment and trust underpinned with the application of bespoke business principles is the solution I see.

Historically, the evolution of the office has its roots in Roman times, as does working from home surprisingly, following the collapse of the Roman empire. We have since seen purpose built offices, open plan models and cube farms in the 70’s! Our offices already feel a long way from 2020 and with emerging work modules and the AI revolution in its infancy, it’s exciting to see where this will lead for those businesses open to stretching the horizons.

OFFICE

PARTIES

Time to

party!

The festive season will soon be upon us – have you arranged your office party yet?

BUSINESS CORNWALL | 35

CELEBRATE TOGETHER THIS CHRISTMAS OFFICE

PARTIES

ENJOY THE FESTIVE SEASON WITH ST AUSTELL BREWERY. From seasonal feasts, complete with all the trimmings, to festive drinks with a twist, we’ve got this Christmas season all wrapped up.

We’ll be rolling out the roasts, tending the fire and mulling the wine ahead of the big day.

Eat, drink and be merry, and simply leave the rest to us. With our festive menu available in pubs across Cornwall throughout the whole of December, it’s the perfect way to celebrate the year gone by.

Join in the festivities at one of our pub’s featured events over the winter period. From Christmas themed quizzes and bingo to artisan

markets, why not coincide your visit with an evening of entertainment?

With our pubs covering every corner of the Cornish coast (and beyond), there’s something to suit every occasion.

From cosy coastal spots for intimate gatherings, to bustling pubs in the centre of town, we’ve got the perfect venue for your team’s Christmas party. Add a little extra sparkle to this festive season with St Austell Brewery and make it a night to remember. With many of our pubs also

offering rooms, should any of your party need a place to rest their head post-festivities, there are plenty of options to explore.

Don your best Christmas jumpers and raise a toast, whether your tipple of choice is a pint of our smooth Mena Dhu stout, classic Tribute pale ale or our seasonally spiced mulled wine.

Book now, visit staustellbrewery.co.uk/christmas for more information.

OUR FESTIVE PARTIES ARE BACK. 01637 861200 36 | BUSINESS CORNWALL

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Celebrate in style at Hotel Meudon Festive Afternoon Tea | Festive Lunch | Cocktails | New Year C A L L T O B O O K : 013 2 6 2 5 0 5 41 @HOTEL MEUDON M A W N A N S M I T H , F A L M O U T H , C O R N W A L L T R 11 5 H T • M E U D O N . C O . U K

OFFICE

PARTIES

BUSINESS CORNWALL | 37

PEOPLE

ON THE MOVE

AGILE APPOINTS DIGITAL HEAD

RACHEL FOSTER AND LYSSA-FÊE CRUMP

The Agile Communications Agency is celebrating further growth and has hired a new head of digital marketing as part of its expansion.

Lyssa-Fêe Crump has spent the past four years running her own agency, Kraken

Fr Simon Robinson has been confirmed as the next Dean of Truro. He has been the interim Dean since October of last year.

Fr Simon was previously Vicar of Minehead and has a long history, prior to ordination, of senior leadership in the education sector.

He has also been the chair of the Diocesan Board of Education for the Diocese of Bath and Wells and sits on Diocesan and General Synod and various trust boards, both church and community.

In 2021 he completed the Strategic Leadership Development Programme, a five-year programme for clergy identified as potential future leaders on a strategic and senior level. He is a national selector for candidates for ordination and assistant diocesan director of ordinands for the diocese in Europe.

The Rt Revd Philip Mounstephen, Bishop of Truro, said: “I’m delighted that Fr Simon is to be the next Dean of Truro. I know that

Marketing, and previously had a successful career working in-house for technology and e-commerce companies.

Rachel Foster, founder and director of Truro-based Agile, said: “Lyssa and I have been working together since 2020, where she brought her incredible experience in digital marketing and social media to some of our most high-profile contracts during a challenging time for so many businesses.

“We’ve built a solid relationship based on trust, collaboration and complementary skills. I am so proud that she’s joining Team Agile to lead on all our digital output and we’re getting amazing feedback from clients and partners about this next step.”

Crump added: “Kraken and Agile have been collaborating for a number of years, and I’m incredibly thrilled to be making it official by joining their team as the new head of digital.”

NEW DEAN OF TRURO

CREATIVE DEVELOPMENT Arts Well founding director Jayne Howard has a new role to play in leading creative health across Cornwall and Isles of Scilly.

The Penryn-based community interest company (CIC) has welcomed Olivia Beckwith to the newly-created position of development director, as Howard takes up a 15-month post as creative health associates programme manager with the National Centre for Creative Health.

Beckwith’s new role will ensure strategic plans for the CIC are delivered, developing the organisation’s pivotal role in creative health in Cornwall and Isles of Scilly.

“I am a people person,” she said.

“Supporting, championing, coaching and developing people and communities to thrive through the arts is what I love to do.”

Supporting Beckwith on a part-time basis, Howard will take the next 15 months to manage a programme which aims to embed creative approaches and activities in health and care systems across the country.

he has greatly impressed many since his arrival as Interim Dean by his strong faith, evident delight and trust in God, and his great desire that Truro Cathedral should be a place of excellence both in worship and mission, and I’m very pleased indeed that this role is now to be permanent.”

INNOVATION ROLE Cornwall Innovation, which comprises of three centres operated by University of Plymouth for Cornwall Council, has appointed Rebecca Loto as business support advisor.

Loto has spent over 20 years working and owning businesses in a multitude of sectors including property, marine and tourism, as well as supporting sole-traders, start-ups 38 | BUSINESS CORNWALL

JAYNE HOWARD AND OLIVIA BECKWITH

“I’m really pleased about my role with the National Centre for Creative Health,” she said, “which enables me to take my knowledge and experience of working across the creative, health and care sectors into a national programme, whilst also bringing back new learning and intelligence to support our work here in Cornwall.” and high growth businesses as a business coach and mentor.

A certified business strategist, Loto previously held positions in the business support arena at the Cornwall & Isles of Scilly Growth and Skills Hub and Falmouth University’s venture studio, Launchpad.

Matt Harrington, head of Cornwall Innovation Centres, commented: “We’re dedicated to encouraging innovation and business growth in Cornwall, so it’s fantastic to welcome Rebecca to Cornwall Innovation, as we continue to grow our offering to support our customers.”

We know what it’s like to grow a business in Cornwall.

Let us help you cover all the bases, get to know our in-house team of experts with an initial meeting – it’s free.

www.rrlcornwall.co.uk Chartered Accountants & Chartered Tax Advisers Truro Office | 01872 276116 Penzance Office | 01736 339322

THE FUTURE OF OUR HIGH STREETS Neil Eames Regional development manager – south central and south west FSB The news that one of Britain’s best loved High Street stores - Wilkos - has finally shut its doors is another major blow for the already hardpressed High Street. Whether it’s a big business like Wilkos or a small independent shop in a tiny Cornish village, we know many of our retailers are now struggling to survive.

Over the past few years they have had to face the cumulative problems of Covid, the cost of living crisis, staffing issues, rising rents and interest rates, in addition to the obvious competition of online trading. It has been a truly bewildering time - and we have already lost far too many shops of all sizes.

Here, at the Federation of Small Businesses (FSB) we firmly believe our retail stores and high streets are truly worth fighting for because they not only provide vital goods and services to us on our doorsteps but they also help to support

the wider local community, provide a variety of jobs and stimulate the whole economy.

To try and find some solutions to this worrying picture we are currently working on a major report. We have already had a fantastic response from our retail owning members who shared their issues and we are now busily consulting councils from all across the UK for their ideas. The sheer enthusiasm and passion of people to want to be involved is clear evidence that there are a lot of people dedicated to turning this situation around and that is a great starting point.

And the battle involves everyone reading this too. Great local shops are the heartbeat of many of our Cornish communities and so we must all try to support them, shop with them and encourage them wherever possible to help them through this very difficult time.

www.fsb.org.uk BUSINESS CORNWALL | 39

EDUCATION

& TRAINING

SPONSORED BY

www.truro-penwith.ac.uk

CORNWALL APPRENTICESHIP AWARDS Nominations are now open for the 2024 Cornwall Apprenticeship Awards.

assistants who go above and beyond to offer apprentices exceptional levels of mentorship.

The awards, organised by Truro and Penwith College, will be presented during National Apprenticeship Week, on February 9, at the Eden Project.

Any Cornwall-based apprentice, employer or mentor is eligible for nomination, regardless of their college or training provider, as long as they have been involved in apprenticeship training since June 21 of last year.

Among the categories, the college has announced a new Mentor of the Year Award that will recognise Cornwall’s top colleagues, lecturers, training advisors and teaching

Martin Tucker, principal at Truro and Penwith College, commented: “We are thrilled to open nominations for the eighth annual

Cornwall Apprenticeship Awards. The college is incredibly proud of the awards and the high regard in which it is held by employers and learners across the county.

“We look forward to a very enjoyable evening celebrating all the talent that exists across the apprenticeship provision in the county on February 9.”

Nominations close at 5pm on Monday, October 23. truro-penwith.ac.uk/caa

‘UNIQUE CHALLENGES’ AWAIT The new chair of governors at Truro and Penwith College has spoken of his desire to ensure every student who attends the college leaves with not only a better education, but much improved life chances, as he settles into his new leadership role.

Robert Townsend, a former accountant at the John Lewis Partnership, Imerys and FX Plus has sat on the board of governors at the college since 2019 and was recently voted in following the departure of previous chairperson Jonathan Burnett.

He is under no illusions that his new role comes with increased responsibility amid a series of unique challenges.

“Sometimes it feels like the sector is an afterthought within Government, so we must do more to educate those decision makers

ADVERTORIAL

and stakeholders about the power of further education providers to transform the lives of people and communities,” he said.

“Truro and Penwith College is a big player in Cornwall, we punch above our weight in the community and help people go on to achieve their ambitions whether that’s in higher education or employment, but we need to work together to amplify that message as much as possible.

“The whole skills agenda needs leadership centrally. It’s left as a political statement, but it could really make an impact if we engage with the right people.”

TECHNOLOGY AND DATA STRATEGY IS THE RESPONSIBILITY OF ALL BUSINESS LEADERS

Pete Reed is former chief information officer for AXA Health, and now lead advisory partner with Headforwards. Find out more about Fractional CIO services www.headforwards.com/cio-advisory

40 | BUSINESS CORNWALL

www.digitalpeninsula.org

CREATIVE

SPONSORED BY

& DIGITAL

VITAL FUNDING FOR SCREEN SECTOR Cornwall’s burgeoning screen industry has been given a boost with funding for Screen Cornwall to grow Cornwall’s film sector and raise the profile of Cornish media, including Cornish language content.

Screen Cornwall will also extend its outreach and talent development programme, which offers people from a diverse range of backgrounds the chance to take their first steps into the industry.

The successful funding bid, worth more than £395k, follows research conducted by Screen Cornwall and funded by the BFI (British Film Institute) which found that the screen industry in Cornwall and the Isles of Scilly has the potential to become a “cluster of national significance”, building on growing momentum for Cornish independent films and location filming.

Recent figures calculated using Creative

SMART GRANT FOR AMUTRI

first-of-its-kind low entry point, easy-to-use platform that turns computer-aided design (CAD) and building information modeling (BIM) files into ready-made digital assets and 3D experiences in seconds.

The company specialises in simplifying the 3D Visualisation process for designers and organisations so they can save time, reduce costs and win more clients.

Before establishing the company, Amutri’s CEO Michael Calver spent two decades designing and building advanced 3D Visualisation and Simulation technologies, pioneering the use of gaming technologies within non-gaming applications for a range of industries. He said the Amutri team is “thrilled” to have secured the grant from Innovation UK.

Following the Smart Grant award, the company’s 12-month industrial research project will develop a new immersive 3d Visualisation product, which will create a

“Interactive 3D experiences have seen a sharp increase in demand due to their capability to revolutionise entire industries,” he said.

The scope and relevance of IT and data on businesses has been expanding for years, and technology, digital and data have become relevant and challenging for businesses across all sectors. It can therefore be an area that is overwhelming and uncomfortable for non-technical leaders and directors. But neglecting to pay attention to the technology and data strategy could seriously impact productivity and your ability to compete.

about connecting people and systems.

Start-up success story Amutri has successfully secured a grant with a project value of £492k.

Digital transformation has become a catch-all phrase but really it just refers to the changes and efficiencies that need to be made in tech, digital or data, to enable an organisation to deliver on its business strategy. To simplify it even further, it’s

When we look at it this way, all businesses should be working on digital transformation projects, and most likely not as a one-off.

You can’t really transform a business effectively if the answer of any of these questions is ‘no’: • Is everyone on board? Digital transformation is a change project, and everyone should understand what the goals are and how the business is going to get there. Executive and management teams need to be well aligned around the vision, strategy and culture.

England’s Local Economic Impact Toolkit, suggests that film and TV currently contribute just over £5 million in GVA to the Cornish economy.

Screen Cornwall’s MD, Laura Giles, said: “A diverse and robust talent pipeline is vital to developing a healthy screen ecosystem, so people are at the heart of our vision for Cornwall and the Isles of Scilly to become the UK’s most vibrant rurally dispersed content production region.”

Cllr Louis Gardner, Cornwall Council portfolio holder for the economy, added: “We know from Screen Cornwall’s research that there are more than 270 companies active across film, television, video production, equipment hire and digital games in Cornwall, and we want to foster the growth of those businesses and the screen sector as a whole.”

“Every company needing to produce 3D experiences faces the same problem of complex, lengthy, and expensive 3D content creation processes, and Amutri is here to remove these barriers. The grant will help us in our ambition to dramatically lower the entry point to 3D Visualisation technology.”

not just IT roles. The business as a whole should own the transformation.

• Do you know the major business risks?

Your people should understand how this project supports risk mitigation.

• Does your product and services roadmap align with your technology and data roadmap? It’s critical that the two correlate.

If your business strategy doesn’t consider the technology and data strategy and appropriate transformation projects, now is the time to escalate it into the boardroom.

• Is the whole business taking ownership?

Tech, data and digital touches everyone, BUSINESS CORNWALL | 41

FOOD

& DRINK

St Austell Brewery has won an armful of accolades for a range of its beers in this year’s International Beer Challenge.

Divine Intervention (13% abv) - the strongest beer the Cornish-born brewer has ever made - was awarded gold in the ales category for taste. Mena Dhu (4.5% abv) also secured a gold in the stouts and porters category.

AU REVOIR, STEPHANE Stephane Delourme has announced his departure from Stein’s ahead of launching his own gastronomic adventure.

Delourme, who has worked for the Stein family in his roles as head chef and group chef for 25 years, said it was time for him to hang up his apron in Padstow before he travels the world doing pop ups, private dining, sustainable consultancy and much more.

Paying tribute to Delourme at The Seafood Restaurant in Padstow, Rick Stein said: “Quite apart from Stephane being a brilliant head chef at The Seafood Restaurant, I’ve had some tremendously rewarding experiences with him doing private dinner parties, pop ups, food festivals, sporting events and charity events.

Hicks (5% abv) - named after the brewery’s founder Walter Hicks - and gluten-free beer Wild Hare (5% abv), took home silver awards. The brewery’s flagship ale, Tribute, came away with a bronze.

The deal, which completed last month for an undisclosed amount, sees the independent company take over the operation of four Bath pubs.

Brewery chief executive, Kevin Georgel, said: “We’re extremely proud to become

ONE FOR THE PURISTS

aficionados in mind.

HRH Sophie Duchess of Edinburgh filled and hand sealed a bottle of the new limited edition Distiller’s Cut Gin during Colwith’s very first royal visit back in May – coinciding with the distillery’s fifth anniversary.

Created using class one, premium Maris Piper potatoes, grown overlooking the Fowey River only three miles from the distillery, with mineral water sourced on the farm – the Distillers’ Cut is a “classic juniper forward dry gin, with vibrant citrus notes, exotic spices, and a beautifully soft mouthfeel”.

Colwith Farm Distillery has introduced a new limited edition Distiller’s Cut Gin – a luxury single batch spirit created with gin

CASK COLLABORATION Two Cornish breweries have collaborated on a one-off cask ale.

Limited-edition Fuse (5% ABV) was born over a pint on a brewery social, where St Austell Brewery’s Lee Walker and Penryn-based Verdant’s head of operations James Heffron came up with the idea.

42 | BUSINESS CORNWALL

the new owners of such a high-quality and well-respected pub company in Bath. We are fully committed to developing the quality and size of our pub estate.”

Meanwhile, the brewery has acquired The Bath Pub Company, further growing and strengthening its 184-strong West Country pub estate.

“The reality has been I’ve never had to worry about any detail at any of these, Steph has always had them covered, whether it be ordering ingredients, organising staff and cooking the dishes exactly as I wanted them.

He’s always been a totally safe pair of hands.”

Also paying tribute to Delourme was Jill Stein, who said: “Stephane really understands food and is a brilliant chef. He has been with us for many years and I never thought the day would come when we would be saying goodbye.

We will miss him, but I hope that he will come back and make an appearance every now and again like Padstow Christmas Festival and our 50th anniversary celebrations.”

RAISING TO THE CHALLENGE

Colwith Farm Distillery founder, Steve Dustow, said: “Our exciting new Distiller’s Cut Gin is a culmination of everything we’ve learned about distillation since starting our incredible plough to bottle journey in 2018.

Every drop of knowledge gathered over 20,000 hours of distilling is present within this bottle.”

Sam Taylor, brew manager from Verdant joined Lee in St Austell Brewery’s small batch brewery in August to bring Fuse to life. It’s been made with Verdant’s own yeast and three new experimental English hopping varieties.

Lee Walker, who manages the small batch brewery at St Austell said: “It’s really exciting to collaborate with another Cornish brewery whose beers we regularly seek out. St Austell and Verdant produce very different beers in their day to day operations, so the idea of coming together to blend styles and flavour ideas has been a real pleasure.”

CHAMBER

SPONSORED BY

cornwallchamber.co.uk

NEWS

TIME FOR A SANITY CHECK However, trading conditions are still incredibly tough, and my message today is that we all need to have a bit of a sanity check to make sure we’re protecting ourselves.

What do I mean by that? Whilst many businesses have overcome the huge hurdle that was the pandemic and are now executing long made plans and innovating, business conditions are still all over the place, and we need to be careful that they don’t suddenly tip too far in any one direction.

IN THESE FAST-MOVING AND UNCERTAIN TIMES, IT’S VITAL BUSINESSES DON’T LET THEIR GUARD DOWN, SAYS CORNWALL CHAMBER CEO, KIM CONCHIE If an alien landed today and scrolled through my LinkedIn feed, they would no doubt consider Cornwall to be absolutely thriving – so many exciting businesses, investors showing interest, the most amount of B Corps outside London, and events drawing international attention.

On the surface, we’re going great guns, and according to the British Chambers of Commerce (BCC), there was an ‘uptick’ in business confidence in the first half of 2023.

Lots of things are moving around without a unified plan: UK wage growth has caught up with inflation, but unemployment is rising.

Everything is fast moving and quite unstable.

I think it’s important that we don’t let our guard down. Pay attention to things like staff retention, your customers, your costs, your sales techniques, your CRM system – the business fundamentals.

At the Chamber, we’re going to be more hands on with business fundamentals over the coming months, running events focusing on things like rebalancing, sales training, social media marketing, and cost management. We’ve also got a productivity conference coming up in the spring.

The BCC has just handed over a new report to MPs of all parties, outlining a framework for politicians and businesses

to work collaboratively. It calls for a better planning system, a flexible apprenticeship levy, strengthened UK-EU co-operation and a dramatic grid upgrade, as well as public sector projects not overcrowding private investment. The latter is really important for Cornwall especially, as we try to navigate the no EU money/some SPF money, new world.

I think it’s important that we’re not distracted by the national picture and we focus on where we have influence.

For us at the Chamber, we’re trying to strike a balance at the moment between really pushing the green agenda and getting businesses to start looking at how they could change their culture and operations to help fight for climate change, and supporting the businesses who can only think as far as tomorrow.

Our Planet C event last month was about providing businesses with the knowledge to lower their impact on the planet without compromising their productivity. If you missed it and want some information, do get in touch with the Chamber.

Two events for you to put in your diaries: our October BIG Breakfast at the stunning Falmouth Golf Club on October 25, and our Future of the Built Environment event on November 22.

THE FUTURE OF BUILT ENVIRONMENT November 22, Pengelly Barn, 8am-3pm In November, Cornwall Chamber of Commerce will focus the climate debate on the future of built environment, and invites local businesses to join in the conversation.

Future of the Built Environment, sponsored by Treveth and WWA, will look at the journey towards delivering zero carbon homes in volume in Cornwall; long term stewardship and creating communities to enable residents to live low carbon lifestyles; and BCorp and the transformation of business practices in the sector.

Speakers include Greg Slater, Head of

Design, Decarbonisation & Environment at Treveth, Rob Lacey, Policy Group Leader at Cornwall Council, Ben Murphy, Estates Director at Duchy of Cornwall, and Scott James, Partner at Ward Williams Associates.

Each theme features a panel session, with experts from the construction industry taking to the stage to debate the topic.

The day starts with Cornwall Chamber of Commerce’s BIG November breakfast, sponsored by Morgan Sindall. Book this separately at cornwallchamber.co.uk/events To book the Future of Built Environment conference, go to bit.ly/3PO07Px

Email: hello@cornwallchamber.co.uk Call: 01209 216006 Online: www.cornwallchamber.co.uk

WHY JOIN?

Cornwall Chamber of Commerce is an independent not-for-profit organisation accredited by the British Chambers of Commerce. We solely exist to represent businesses in Cornwall. Our events provide a platform for businesses to connect, create and make valuable business relationships. Membership to the Chamber starts from as little as £17 +VAT per month and provides you with the tools to promote your business.

Get in touch today to have a chat about how we can support you and your business.

BUSINESS CORNWALL | 43

CONNECTED

CORNWALL

DAN JAMES (EDEN PROJECT) AND CLLR PAULINE GILES (CHAIR OF CORNWALL COUNCIL)

KATE HOLBOROW AND EDWARD BOLITHO

EDEN GARDEN PARTY The Eden Project hosted its annual garden party last month to say thank you to its supporters and the business community, as well as welcome lifelong friends and funders.

MARIE AND NICHOLAS RODDA (RODDAS CREAMERY)

THELMA SORENSEN OBE AND GAYNOR COLEY 44 | BUSINESS CORNWALL

JAMES STAUGHTON, DAPHNE SKINNARD AND RICHARD TRAFFORD

SIR TIM SMIT, JUDITH DONOVAN AND PETER STEWART

CONNECTED

CORNWALL

THE HEALEY FAMILY WITH HRH THE DUKE OF EDINBURGH UNVEILING THE PLAQUE OF KAY’S CYDERHOUSE

ROYAL VISIT

The Duke of Edinburgh was in Cornwall last month and among his stops he had a tour of the refurbished Hall for Cornwall and met Penzance charity Trelya. He also had time to officially open Kay’s Cyderhouse at Healeys, a transformational investment by the business into its production infrastructure and onsite visitor experience.

HEALEYS

MEETING TRUSTEES AT TRELYA

INSPECTING THE HALL FOR CORNWALL

TRELYA

BUSINESS CHALLENGE

A team representing the Cornwall Chamber of Commerce triumphed at Via Ferrata’s annual Business Challenge team building event.

CHALLENGE WINNERS CORNWALL CHAMBER OF COMMERCE

RUNNERS UP DATASHARP BUSINESS CORNWALL | 45

UPCOMING

EVENTS

OCTOBER 2023

EVENTS

To publicise your event for free, email news@businesscornwall.co.uk

BUSINESS BREAKFAST 3 HEARTLANDS

brings together a wide spectrum of industries and sectors, from small, start-up businesses to large, established companies. cornwallbusinessshow.co.uk

Heartlands, Redruth

Heartlands’ business networking breakfast is a great way to start the day, with friendly relaxed networking and good grub! heartlandscornwall.com

CORNWALL WOMEN IN PROPERTY Pool Innovation Centre

CWIP is a newly established female networking event jointly organised

by Groundsure and Handelsbanken Truro. CWIP offers opportunities for local professional women working in the property industry to get together to learn, network and share their experiences. groundsure.com/events

10 CORNWALL CHAMBER LUNCH St Michaels Resort, Falmouth

Join Cornwall Chamber this autumn for its Connected Lunch at the breathtaking St Michaels Resort. With its stunning sea view nestled in sub-tropical gardens, you can’t get more Cornish than this well sought after destination. cornwallchamber.co.uk

12

CORNWALL BUSINESS SHOW Royal Cornwall Events Centre, Wadebridge

The Cornwall Business Show is the largest, most inclusive B2B exhibition in Cornwall. Taking place in the heart of Cornwall at the Royal Cornwall Events Centre on Thursday 12 October 2023, it

For further details of these and more networking events visit businesscornwall.co.uk

19

BUSINESS SKILLS FOR GROWERS Mount Pleasant Eco Park, Porthtowan

would like to invite you to Falmouth Golf Club for its flagship monthly networking event. cornwallchamber.co.uk

SOUTH WEST: SOCIAL NETWORKING 26 BITA Vertigo, Truro

This free event is held from 5-7pm, where you will have the opportunity to meet with the South West and Cornwall Board, other BITA members, and local business people in a friendly and relaxed environment for social networking. Members and non members welcome. eventbrite.co.uk

Half-day workshop to explore the business skills needed to build a viable, sustainable & circular business from community agriculture and growing projects. eventbrite.co.uk

NEWQUAY BID SUMMER DETOX Tall Trees, Newquay

Join Newquay BID for a powerpacked day of self-care and personal growth, featuring four incredible trainers who are ready to inspire and empower you. eventbrite.co.uk

27 HFC NETWORKS CLUB Hall for Cornwall, Truro

Hall for Cornwall’s networking club is an informal regular opportunity for businesses and freelancers to get together for a chat and a drink in the stunning new Playhouse Bar at Hall for Cornwall. There’s (usually) no formalities, just a chance to catch up on a Friday afternoon. hallforcornwall.co.uk

PIRATES V LONDON SCOTTISH 20 CORNISH

Mennaye Field, Penzance

Championship rugby action as Pirates kick off the league season against London Scottish. Whether you’re looking to entertain clients or host friends and family in style, Cornish Pirates hospitality package ensures you get the full match day experience. cornish-pirates.com

PIRATES V BEDFORD BLUES 28 CORNISH

CHAMBER BIG BREAKFAST 25 CORNWALL Falmouth Golf Club

Cornwall Chamber of Commerce

Mennaye Field, Penzance

Round 2 Championship rugby action as Pirates play host to the Bedford Blues. Whether you’re looking to entertain clients or host friends and family in style, Cornish Pirates hospitality package ensures you get the full match day experience. cornish-pirates.com

YOUR PARTNERSHIPS IS CORNWALL’S LARGEST NETWORKING GROUP, WITH MEETINGS UP AND DOWN THE DUCHY Growing a business can be challenging. You want your business to be visible to the right people, so it’s important to know how and where to meet them. Your Partnerships is Cornwall’s largest networking group and its events enable you to connect with other members, gain referrals and build trusting relationships with customers and suppliers.

Your Partnerships, can help your business grow!

For meeting dates (online and in-person), visit our website at...

46 | BUSINESS CORNWALL

yourpartnerships.co.uk

SCIENCE AND ARTS

ACTIVITY DAY For girls in Year 6

FLEXIBLE AND INVITING ENVIRONMENT TO NURTURE YOUR CREATIVITY AND BOOST YOUR EFFICIENCY

▪

▪ ▪

▪

TRURO HIGH SCHOOL

▪

Where Girls Thrive

SIT-STAND DESKS FREE PARKING SMART LOCKERS MEETING ROOMS 4K MONITORS SHOWERS ONSITE CAFE PRINTING DOG FRIENDLY BIKE RACKS

▪

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01209 707305 conferences@heartlandscornwall.com

heartlandscornwall.com/coworking-hub

Made possible thanks to funding by:

Sat 25 November 9.30 - 3.30 Sign up in advance. Spaces limited. registrar@trurohigh.co.uk | 01872 242903

2024 Nominations now open Friday, October 20, kick-off: 19.30

Cornish Pirates v London Scottish Saturday, October 28, kick-off: 14.30

Cornish Pirates v Bedford Blues Get the full match day experience with our amazing match day hospitality package.

For more information email: liz.mclean@cornish-pirates.com

To nominate visit

truro-penwith.ac.uk/CAA #CornApp24 Nominations close: 5pm, 23 October | Gala awards dinner and ceremony: 09 February. Hosted by Truro and Penwith College at the Eden Project.

Hosted by

Award Partner

Supported by

Media Partner

www.cornish-pirates.com BUSINESS CORNWALL | 47

THE LAST

WORD WHAT DID YOU WANT TO BE WHEN YOU WERE YOUNG?

JOANNA WILLIAMS

Marketing and design manager at NCI Technologies

When I was younger, I wanted to become a famous showjumper. While I didn’t quite achieve that, I still did well in pursuing my dream.

WHAT WAS YOUR FIRST FULL TIME JOB? Right after I finished my degree, I landed my initial full-time position as a junior graphic designer. This job marked a strong beginning for my career and provided me with the practical experience needed for a fast-paced in-house design role.

WHAT’S IN YOUR POCKETS? At the moment? Absolutely nothing! Being able to work remotely from home means I can basically live in my yoga kit. But if you’re curious about the contents of my handbag, that’s a different story!

HOW DO YOU LIKE TO RELAX? During my free time, I enjoy reading, cooking, indulging my artistic side, and traveling. Lately, I’ve established a small creative venture on Etsy where I sell my hand-produced lino prints. If you search for ‘Joanna Williams Art’ on Etsy or Instagram, you can view my work.

IF YOU COULD BUILD A HOUSE ANYWHERE IN THE WORLD WHERE WOULD IT BE? That’s an easy question, I would build a house in the quiet of the Italian mountains. I’ve spent a lot of time travelling in Italy and appreciate their ‘dolce far niente’ approach to life.

WHAT HAS BEEN THE BEST MOMENT IN YOUR CAREER? I reached a major achievement in my career by starting my lino print business alongside my job at NCI. It’s truly rewarding when people love my artwork enough to invest their hard-earned money in it.

WHAT HAS BEEN THE WORST MOMENT IN YOUR CAREER? Experiencing redundancy several years ago was a significant low point. It took me time to recover and regain my footing.

IF YOU COULD INVITE ANY TWO PEOPLE FOR DINNER, WHO WOULD THEY BE AND WHY WOULD YOU INVITE THEM? Given the chance, I would choose to have dinner with Agatha Christie and Neil Armstrong. As an avid reader of Agatha Christie’s works, I admire her greatly, and my secret passion for space travel makes Neil Armstrong a fascinating guest to invite.

WHAT’S YOUR FAVOURITE HOLIDAY DESTINATION? While south Italy holds a special place in my heart, I have an affinity for exploring new destinations. Whenever I travel, I try to discover and experience somewhere I haven’t been before.

IF YOU COULD BE GOD FOR A DAY, WHAT MIRACLE WOULD YOU PERFORM? My goal would be to end animal cruelty and create robust laws to further improve animal welfare.

WHAT WOULD YOU LIKE TO BE DOING IN FIVE YEARS’ TIME? Five years from now, my aspiration is to continue my role at NCI while also hopefully seeing my lino print business flourishing.

48 | BUSINESS CORNWALL

BUSINESS CORNWALL | 49

SUPPORTED BY THE GROWTH HUB

BE RECOGNISED AS ONE OF THE BEST PLACES TO WORK IN CORNWALL Business Cornwall is on the hunt for the best companies to work for by launching its 2024 survey and recognition programme.

Does your organisation have what it takes to be honoured in the ‘BC Best Places to Work’ listing?

To register your company or to find out more visit: www.bestplacestoworkincornwall.com

DEADLINE FOR ENTRIES: DECEMBER 15 2023

ENTER NOW!