Business Cornwall magazine March 2017

CORNWALL'S PREMIER BUSINESS RESOURCE FOR ALL THE LATEST NEWS AND OPINION businesscornwall.co.uk

MARCH 2017 / ISSUE 108 / £4.25

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CORNISH PIRATES STEPPING UP – ON AND OFF THE PITCH

TEST DRIVE

NEW FORD KUGA

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MARCH 2017

ISSUE 108

INSIDE FEATURES 11 - CORNISH PIRATES

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DOING BUSINESS EAST OF THE TAMAR

T H E B U S I N E S S O F S P O RT

16 - BUSINESS CORNWALL LIVE! O U R F I R S T N E T W O R K I N G E V E N T O F 2 017

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H O W TO H O S T T H E P E R F E C T E V E N T

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INCOMING LATEST BUSINESS OPINION

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BUSINESS NEWS SPACEPORT LATEST

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COMMERCIAL PROPERTY LOOKING FOR A NEW OFFICE?

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WISHLIST

TOURISM EXPANSION TO IOW

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FSB LATEST NEWS FROM THE FSB

26 – CONFERENCES & EVENTS

REGULARS

FOOD & DRINK UK’S BEST FISH AND CHIPS

18 – EDUCATION & TRAINING WHY INVESTMENT IN TRAINING COULD B E T H E B E S T M OV E YO U ’ V E E V E R M A D E

OUT OF COUNTY

CREATIVE & IT A NEW COLLABORATION

JUST A THOUGHT ENTERPRISE ZONE MANAGER, MILES CARDEN

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EVENTS DIARY BUSINESS WHAT’S ON

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TEST DRIVE MORVETH DRIVES THE LATEST FORD KUGA

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CONNECTED PICTORIAL EVENTS ROUNDUP

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THE LAST WORD ROBINSON REED LAYTON’S SIMON REED

OBJECTS OF DESIRE

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ON THE MOVE LATEST APPOINTMENTS NEWS

BELOW: COULD CORNWALL AIRPORT NEWQUAY BE HOME TO BRITAIN’S FIRST SPACEPORT? SEE P6

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ISSUE 108

MARCH 2017

WELCOME EDITORIAL DIRECTOR Nick Eyriey nick@businesscornwall.co.uk PUBLISHER Toni Eyriey toni@businesscornwall.co.uk BUSINESS DEVELOPMENT MANAGER Morveth Ward morveth@businesscornwall.co.uk ACCOUNT MANAGER Caroline Hill caroline@businesscornwall.co.uk CONTRIBUTORS PFA Research and Miles Carden DESIGN design@businesscornwall.co.uk BUSINESS CORNWALL is published 10 times a year by: Tonick Business Publishing Pool Innovation Centre Trevenson Road Redruth TR15 3PL Tel: 01209 718688

ON THE COVER Gavin Cattle, Cornish Pirates CORNWALL'S PREMIER BUSINESS RESOURCE FOR ALL THE LATEST NEWS AND OPINION businesscornwall.co.uk

MARCH 2017 / ISSUE 108 / £4.25

Over the years Cornwall has regularly been criticised for not being ambitious enough.

It can seemingly take eons to get anything done in the Duchy, particularly with commercial development projects. Take the Carlyon Bay development for instance, or the proposed Stadium for Cornwall. Then there’s the dredging of Falmouth Harbour.

All three projects would deliver enormous commercial benefits to the Duchy, but to get them through takes Herculean resolve and the patience of a saint. You get the feeling if they were in other parts of the country, they would all have been up and running years ago.

However, things could slowly be improving. Prospects for the stadium are brighter than ever. Planning permission has been granted for a new heliport in Penzance. Cornwall is in the running to be home to the UK’s first spaceport. And Truro is bidding to be European City of Culture.

Well, at least it was. This is an issue that has divided opinion. The Council had seemed set to spend £500k in advancing the bid, but at the time of writing is reconsidering after some thought it to be an expensive ‘vanity project’ that it ultimately won’t win.

Originally, I thought the same but have since changed my mind. Cornwall shouldn’t be afraid to show its ambition. £500k is a lot of money yes, but compared to the Council’s total budget, it is a drop in the ocean. And the rewards could go a long, long way, and provide a huge fillip to the whole economy.

Some thought it to be an

expensive ‘vanity project’ that it ultimately won’t win

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CORNISH PIRATES STEPPING UP – ON AND OFF THE PITCH

TEST DRIVE

NEW FORD KUGA

EDUCATION TRAINING UP SKILL YOUR BUSINESS

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Business Cornwall magazine is proud to be a business partner of the Cornwall Chamber of Commerce

EDITOR BUSINESS CORNWALL Business Cornwall magazine is proud to be media partner of the FSB

Registered under the Data Protection Act All rights reserved No part of this publication may be reproduced, copied, stored in an electronic retrieval system or transmitted without the written permission of the publisher. Stringent efforts have been made by Business Cornwall magazine to ensure accuracy. However, due principally to the fact that data cannot always be verified, it is possible that some errors or omissions may occur. Business Cornwall magazine can not accept responsibility for such errors or omissions. Business Cornwall magazine accepts no responsibility for comments made by interviewees that may offend.

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INCOMING

THE CONVERSATION

The big question Cornwall Council wants to spend £500k of its budget in bidding for Truro to become 2023 European Capital of Culture. Do you view this as a vanity project because we will never win, or a great opportunity for Cornwall to show its ambition, especially when considering a successful bid could boost the Cornish economy by £100M? Join the conversation @biz_cornwall

/businesscornwall

businesscornwall.co.uk

MAKING CONNECTIONS This month, John Harvey takes an altogether different approach to building networking success 4

I’m all for being positive: inspiration, empowerment and affirmations are great motivators but it’s said that we can also learn a lot from failure. And turning something negative into a positive can make eventual success all the sweeter.

So this month I’m going rogue with some networking “don’ts.” Inspired by a recent Facebook Live session where I was asked to list some cardinal sins of networking, I’m calling out three major networking fails.

The first falls under the catch-all of unpreparedness. This extends from not knowing

BUSINESS CORNWALL

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THE CONVERSATION

CHARLIE SNELL

SCOTT BENTLEY

Rethink Marketing

PKF Francis Clark

With things like this, there are always more pressing concerns – healthcare, homelessness, social care, for example – which should arguably take greater priority for limited funds.

But cities, counties and countries also need those… ephemeral trinkets… that make it a happy place to live. Many doubted the value of the Olympics to London and the UK, but it had overwhelming support during and afterwards. Plus, if the added promotion, investment and tourism from which the whole county would benefit from a CofC win also enables us to improve those basic priorities, then perhaps this could be a win-win.

However, whether a UK city now stands a cat-in-hell’s chance of receiving an EUawarded prize I would think is doubtful!

I have seen comments that the creative sector in Cornwall is one of the fastest growing parts of the economy and that this partly justifies the bid. I am not sure on what data that is based, but even if true the last time I looked it was still in absolute terms small.

In my opinion, any economic justification is based on increased tourism which is clearly a large and very important sector for the county. However, at a time of continued austerity when front line public services are under pressure such as social services, care for elderly and support for local transport links, I think many will feel the funds could be better deployed elsewhere. I was always told not to gamble with money you cannot afford to lose!

TONY SAMPSON

Cornwall Solar Panels It’s a great idea, financially of course it’s an investment, it attracts visitors and also will create events that get locals spending, too.

But life isn’t all about money, these events lift the spirits of everyone involved and that will create a positive wave that will be infectious to everyone. It’s a great idea.

Life isn’t all about money, these events lift the spirits of everyone involved

what you want to achieve from your networking as a whole – to forgetting to bring business cards with you to an event.

Any event that carries the potential for you to make new connections - not just your regular networking breakfast, but also workshop, course or reception - should be prepared for.

Ask the organiser for a list of attendees and plan how you’re going to get the most out of your time. And to help you concentrate on the important things, nail the prosaic bits like planning your journey and parking, as well as ensuring you have enough time afterwards to make notes and follow-up with contacts.

The second networking “no-no” is never straying from your comfort-zone, when you only interact with the people you already know.

INCOMING

In my experience this seems to particularly afflict lawyers and accountants. They’re often found sticking together, “talking shop” and not realising that with their various specialisms and sector knowledge they have the potential to be super-connectors and super-useful to pretty much everyone else in the room.

Of course, it’s vital to cultivate the relationships you have with existing contacts and clients but this has to be balanced with meeting new people. Whether you’re your own boss, an MD or an employee – networking is personal, it’s about you and the social capital you build (the reach and goodwill of your contacts) is something you can take with you whatever you do in the future.

Finally, I’d like to call out those who are guilty

ANDREW FINLEY

Oxford Innovation

It is essential for Cornwall, particularly in a post-Brexit environment, to build an identity as a vibrant and competitive centre of commercial activity, sustained by the wealth of human and infrastructure resources that it possesses.

Initiatives like this, that raise perceptions beyond simply the beaches and holiday options, are important to achieving that goal. Let’s reach out to the world and engage in as many ways as we can. The signs are that help from central government is likely to be limited so future economic prosperity is our responsibility. £500k might sound like a lot of money but, a carefully crafted application that combines a compelling case with strong strategic PR planning that exploits every opportunity to tell our story should deliver a beneficial return on the investment whatever the outcome of the bid.

of under or over-selling. When you’re asked what you do, don’t open with an apology!

Self-deprecation, like humour has its place but first lines such as “I’m just,” “I’m only” and “I’m afraid” suggest you may not be worth listening to. If under-selling isn’t great, far worse is the more obvious-to-spot, over-seller. We’ve all come across that person who goes straight into an almost a sales pitch and hands over a business card before you’ve gathered breath.

Approach networking as you would a conversation with friends but with added awareness. Gauge the mood, be likeable and focus on others by asking questions.

Opportunities to talk about yourself will come round and when they do, you’ll be far more likely to be listened to, heard and remembered.

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CORNWALL

BUSINESS NEWS

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Ready for the space race Cornwall’s ambitions to become home to the UK’s first spaceport are moving up a gear.

The Government is inviting applications for a grant of up to £10 million to support the creation of the spaceport by 2020.

With the facilities and infrastructure at Goonhilly Earth Station, combined with one of the UK’s longest runways at Cornwall Airport Newquay, the Cornwall and Isles of Scilly Local Enterprise Partnership (LEP)

believes the Duchy offers the ideal solution.

The LEP will lead a bid to secure a UK spaceport licence that will allow for horizontal spaceplane launches deploying satellites from the airport.

LEP chief executive, Sandra Rothwell, said: “Cornwall Airport Newquay is the only site able to offer low cost access to space in the UK by the target date of 2020. We are perfectly placed to maximise the potential

from the global small satellite launch market, and spaceplane development.

“We are studying the detail of the Government’s call for applications for grant support. They are expecting joint bids from potential launch sites and launch vehicle operators, and the Aerohub team at Newquay is already in dialogue with a number of potential partners from around the world.”

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Google has increased productivity by asking all employees to practice one minute of mindfulness every 20 to 57 minutes.

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One minute of practicing some deep breathing and concentrating on what you can see, hear, smell and feel helps clear your brain of rubbish, reduces stress levels and re-establishes focus and priorities.

By giving employees the flexibility over when to meditate, anyone can practice this – I wouldn’t encourage a bus driver to do this whilst driving, but perhaps at a stop waiting for passengers.

One minute per hour, eight minutes per working day to increase productivity and improve wellbeing, leading to a reduction in staff absenteeism.

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BUSINESS NEWS

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news in brief Ben Treleaven of ISO Spaces and Adam Weisman of Clayworks have been shortlisted for the Citi Foundation Microentrepreneurship Awards, which take place in Cardiff later this month.

It is the first time any Cornish entrants have made the shortlist of the award scheme, which was launched in 2005 to raise awareness of the importance of microentrepreneurship and microfinance in social and economic development.

Alex Reed, a tax team member at chartered accountant, Robinson Reed Layton, has passed his Chartered Institute of Taxation exams and is now a fully qualified chartered tax adviser (CTA).

CORNWALL

Passenger numbers soar 48% Cornwall Airport Newquay has retained its position as the UK’s fastest growing regional airport, recording a 48% growth in passenger numbers for the calendar year 2016.

Between January and December 2016, the airport handled 369,000 passengers, up significantly from the 250,000 handled in 2015 and making it the third consecutive year of double digit growth.

The future prospects for the airport continue to look positive as well. Cornwall Airport Limited, the operating company of Cornwall Airport Newquay, has confirmed that it expects to end the 16/17 financial year with passenger numbers up by more than 50%.

The airport is adding a host of new routes and service extensions this summer.

Both Ryanair and Aer Lingus have expanded their networks from Newquay, with Faro commencing this month and Cork in May, while Flybe is increasing Manchester to a double daily service and adding additional weekly flights to Birmingham, Glasgow and Belfast with Leeds Bradford increasing to five flights a week.

MD, Al Titterington, said: “Our business strategy has been to grow the airport in a way that is sustainable and best meets the needs of the Cornish residents as well as supporting the local economy.

“Whilst we don’t expect the growth to continue at quite such an extraordinary rate, we do expect to see continued strong and sustainable growth again this year, taking the airport close to record levels.”

small in Cornwall that are based on ethical management styles. When staff feel valued and respected, they are committed to making your business succeed. Richard Branson said, ‘Clients do not come first. Employees come first. If you take care of your employees, they will take care of your customers.’

Whether it is yoga at lunchtime, a Friday social or company beach cleans – these and many other activities help employees feel part of a team and valued.

Gill Pipkin has extensive experience of working with large and small organisations in the

private and public sector to improve the business conscience, raise staff morale and productivity, reduce waste and enhance organisational reputation.

Contact her at gill@fabricpa.co.uk.

According to latest figures, a record number of new companies were registered in Cornwall in 2016. 2,468 new businesses were registered in the Duchy last year, compared to 2,392 in 2015. The number of registered companies in Cornwall now totals 19,655, up from 18,859 at the end of 2015, which equates to 4.2% growth.

Across the UK as a whole, there were 664,720 companies formed – up from 612,565 in 2015.

2,468

new companies were registered in Cornwall in 2016

growth

Valuing your employees is an integral part of an organisations’ business conscience, not a fluffy ‘nice to do’ issue. The evidence shows that having a strong ethos of corporate social responsibility positively affects the bottom line – employees are more productive, staff turnover reduces and you become the employer of choice. With more committed staff, your customers are better looked after and your reputation enhanced.

It isn’t just large companies that are embracing their corporate social responsibility – we have plenty of examples of organisations large and

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CORNWALL

BUSINESS NEWS

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FIRST TENANT FOR AEROHUB The Aerohub Business Park at Cornwall Airport Newquay has announced its first occupier in a deal that is expected to create more than 20 jobs.

Cool In Steel (CIS), which specialises in providing pre-fabricated buildings mainly for commercial and educational uses, is building a manufacturing facility to launch its PreCISion Homes brand, offering steelframed off-site homes for the affordable housing market.

The Aerohub Business Park is located on the south side of the airport and is within the Enterprise Zone being delivered jointly by Cornwall Council and the Cornwall and Isles of Scilly Local Enterprise Partnership (LEP).

The park includes 13 fully-serviced plots on Cornwall Council-owned land following a £6.3 million infrastructure investment from the ERDF Convergence Programme and the Homes and Communities Agency. Once fully developed it could support up to 1,000 jobs.

CIS has bought a long lease from Cornwall

Council on plot 12 of the park. The business established its base on the north side of the airport in November 2013, but the relocation to the Aerohub Business Park will accelerate its growth as a manufacturer in its own right, and see the launch of the PreCISion Homes brand.

CIS managing director, Andrew Sangster, said: “Our vision is to change the face of the construction industry by providing high quality buildings as quickly and cost effectively as possible…and Aerohub Business Park provides the perfect launchpad for our next phase of growth in UK, European and African markets.”

Gavin Poole, chairman of the Aerohub and Enterprise Zone board, and a main board member of the LEP, added: “CIS is a top quality business serving household names around the world from Cornwall.

This expansion provides another example of how innovative businesses can thrive in Cornwall.”

FROM LEFT: GAVIN POOLE, ANDREW SANGSTER AND AEROHUB MANAGER, MILES CARDEN

COME IN NO.9!

Rugby World Cup winner Matt Dawson has been confirmed as guest speaker at the Cornwall Business Awards this May. Dawson was as a member of the England rugby union squad that won the World Cup in 2003. With 77 appearances for his country, he is England’s most-capped scrum half.

He is now a regular radio presenter on BBC 5 Live and a well-known TV personality in his role as team captain on the popular BBC show, A Question of Sport.

He said: “It’s a great honour to be invited to speak at such an important awards ceremony. There seems to be an amazing range of exciting and creative business ideas coming out of Cornwall right now, so I am really keen to find out more about the local business people who are driving all this success.”

The Cornwall Business Awards are organised and presented by Cornwall Development Company (CDC) in association with Business Cornwall magazine and the Cornwall Chamber of Commerce.

Entries should be made online and the closing date, Sunday, March 12. www.cornwallbusinessawards.co.uk

UNLOCKING NEW GROWTH A new £4.7M growth programme for Cornish businesses has been launched.

Delivered by business support specialist, Unlocking Potential (UP), and funded by the European Regional Development Fund (ERDF), Future Focus has been created for Cornwallbased businesses looking to develop and grow.

Programme director, Allyson Glover, believes the blend of events, labs and access to practical business resources is unique in Cornwall’s business community.

“We’re thrilled to launch Future Focus which has

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been created to inspire, stimulate and enable innovative business growth here in Cornwall,” she said.

“Through the events, labs and resources, we have created a programme that is as effective for established businesses in the county looking for ways to develop and grow as it is for startup business owners who are setting out on their journey.”

To find out more about Future Focus, including registering for the next event which takes part in May, visit www.unlocking-potential.co.uk

BUSINESS CORNWALL

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BUSINESS NEWS

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CORNWALL

NEW TRAINS ON TRACK IN ITALY

Production has started in Italy, on the new fleet of GWR trains that are set to come into service on the London to Penzance route next year.

Work began last month with the arrival of the bodyshells at Hitachi Rail’s factory near Florence.

The new fleet harnesses “pioneering” Japanese bullet train technology. Passengers can expect more seats, better on-board facilities with the possibility of shorter journey times.

Passengers will also benefit from new on-board technology, including real-time journey updates and seat reservation screens.

Passengers can expect more

seats, better on-board facilities with the possibility of shorter journey times

APPROVAL FOR PENZANCE HELIPORT Cornwall Council has voted unanimously to grant planning permission for a heliport that will reinstate the air link between Penzance and the Isles of Scilly.

Helicopters will operate from Penzance to the islands of St Mary’s and Tresco, complementing existing routes and playing a vital role in growing the islands’ visitor economy. It is hoped flights will commence in spring 2018.

Cornwall Councillors took just 30 minutes to approve the £2 million scheme, which is expected to create around 30 permanent jobs, after officers reported the proposal would bring “significant benefits for local businesses and visitors”.

The site off Jelbert Way is adjacent to the site of the former heliport at Eastern Green,

where a helicopter service to the islands operated for 48 years until October 2012.

Robert Dorrien-Smith, who owns the island of Tresco and is one of the main investors in the project, commented: “Naturally, we are delighted. Today’s decision marks the start of the project that we believe will bring about a revival for the islands and dramatic improvements for their residents, businesses and visitors.”

£2 MILLION SCHEME, WHICH IS EXPECTED TO CREATE AROUND 30 PERMANENT JOBS

ON THE CREST OF A GWAVE A 9MW wave energy project is set to be deployed at Wave Hub. US company, GWave, has spent the past decade developing its Power Generation Vessel (PGV) technology, and is ready to bring the first full-scale vessel across the Atlantic for installation at Wave Hub, off the Hayle coast.

GWave said it chose Wave Hub in recognition of the “strong wave resource, infrastructure, and industry experience” available there. Over recent months it has engaged with the south west and wider UK supply chain, including Falmouth-based Mojo Maritime and A&P. Johnny Gowdy, director at sustainable energy consultancy, Regen, welcomed the news.

“Two things really stand out about the GWave project,” he remarked. “Firstly it has been financed entirely by the private sector and is supported by a very strategically focused investor. Secondly, with a massive 9MW capacity, the GWave generator is bigger than the largest offshore wind turbine. It could therefore open the possibility of large scale wave energy at a price that could compete with the cheapest low carbon technologies.”

BUSINESS CORNWALL

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*Contract and register a new Ford by 31st March 2017. The Government Vehicle Excise Duty (Road Tax) will change for vehicles registered after 31st March 2017. For more information on the April road tax changes visit www.ford.co.uk/vehicle-excise-duty

DATA PROTECTION LAW OVERHAUL Cornish businesses could risk seven figure fines by falling foul of new data protection rules. The General Data Protection Regulation 2016 (GDPR) will come into force in 2018, bringing major changes to the data protection laws, along with fines of up to two million Euros or 4% of worldwide turnover.

While many local businesses are getting ready for the data protection changes, some have yet to get off the mark. This needs to be one of the key priorities for businesses this year. Although the law does not come into force until next year, some businesses will need to make major changes to their systems and procedures to be compliant and they need to start now.

The UK is a leading light on data protection and the current government has confirmed the GDPR will apply in the UK in full despite the recent Brexit vote.

Along with the increase in the fines which

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can be imposed the new rules will also make it harder for businesses to obtain consent to use data, removing the current allowance for “implied consent” and instead requiring unambiguous consent.

Businesses will also need to get a customer’s consent for customer profiling and will need to conduct Privacy Impact Assessments.

The impact of GDPR will be huge.

Businesses will need to audit their existing processes and change the way they collect, store, use and share data. However, the law will also bring opportunities and I’ve found that businesses who have started auditing the data they hold, have all found that they end up with better data which gets a better response from their marketing efforts.

Jowanna Conboye is a solicitor and expert in data protection law at Stephens Scown LLP in Truro.

For more information, please call 01872 265100, email corporate.cornwall@stephens-scown. co.uk or visit www.stephens-scown.co.uk/data-protection-breaches

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BUSINESS CORNWALL

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cornish

pirates

Hoist up the

Pirates sail

Momentum is gathering pace for the Cornish Pirates rugby club and the much anticipated Stadium for Cornwall Photos by Brian Tempest and Simon Bryant

"

ill the last person to leave Cornwall please put the lights out.” So wrote former Cornish Pirates owner and now returning director, Dicky Evans, back in May 2012, on the news that Cornwall Council would offer no financial assistance in building the Stadium for Cornwall.

It was just days before the Pirates were due to play London Welsh in the Championship Play-Off final. Evans remains convinced that the news proved a body blow on the pitch, as the Pirates succumbed to the Welsh over two legs.

Two years later and Evans had sold the club to the shareholders for a £1, debt free, but while still sponsoring the club through his Kenya-based Hemingways. The prospect of the stadium was still on the agenda, but no

nearer fruition.

However, fast forward another two years (September 2016) and the outlook is looking much brighter - a new board, fresh progress with the stadium, new investment and an international arrangement with one of New Zealand’s largest rugby organisations.

The New Zealand connections are particularly exciting, led by two rugby businessmen – Dallas Fisher, chairman and shareholder of Super Rugby franchise team, the Chiefs, and Colin Groves, chairman of Waikato Rugby.

Both men also have significant business experience. Fisher is a former partner at the international accounting firm Coopers & Lybrand and has many other New Zealand company ownerships and directorships, including his role as MD of Montana Catering, the largest privately-owned catering business in New Zealand.

Groves, who grew up in Truro, has spent

most of the past 23 years as director of mergers and acquisitions at Tetra Laval, one of the world’s largest private companies and makers of the renowned Tetra Pak. He chairs or advises a diverse range of companies spanning IT, agri-tech and equity investment.

And the cherry on the cake for many Pirates supporters, Dicky Evans was back on board.

The new board found the accounts to be in a parlous state. The new investment very much came in the nick of time for the Pirates, and without it, they freely admit that the Pirates could have gone bust.

But with the new board comes new energy and ideas. “Some ideas will work,” says

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above from left: coaches Alan Paver and gavin cattle

Groves, “and some will not.” But there is a palpable feeling of purpose and energy running through the organisation.

Exeter Chiefs is regularly highlighted as an example of what the Cornish Pirates could become both on and off the pitch. Up until 2010, Exeter, like the Pirates, plied their trade in the Championship, but now find themselves in the upper reaches of the Premiership, regularly pulling in 11,000+ crowds.

Two of their star players – England internationals Jack Nowell and hooker Luke Cowan-Dickie – are both proud Cornishmen and both Ex Cornish Pirates, and had there been a Stadium for Cornwall at the time, might still be plying their trade in Cornwall today.

As Evans points out, a Premiership team of talent has left the Pirates in recent years, a tide, you get the feeling, that he would love to stem.

The Chiefs’ Sandy Park ground has also proved to be a huge success off the pitch,

doubling up as a conference and events centre and playing a key role in the Exeter business sector.

“Although our model would be slightly different,” Groves says, “it certainly opens your eyes.”

While Groves says building of the stadium is absolutely critical to the business plan, so is building a business model that is sustainable and self-generating profits, that will see stadium become pretty much a seven-day a week, 24/7 operation.

There are four key elements to the plans – a catering business, a hospitality business, an events management business and, of course, the sport, of which rugby just happens to be the biggest part.

And this is where the New Zealand connections come to the fore.

In 2002, Groves and Fisher, who is regarded as something of a guru when it comes to building stadiums, built a 25,000 stadium in the Waikato, which can go up to 45,000 with clip on at end, in many ways a larger version of the model planned for Truro.

Within that and based at the stadium, Fisher created what is now the biggest catering company in New Zealand which services a wide range of events in the wider Wellington area.

“Hospitality at the stadium is used constantly,” says Groves. “We’ve even allowed New Zealand Rugby League in to hold their meetings there!

“And it’s this kind of model we’re looking at here. When you look round Cornwall, there aren’t many rooms where you hold a

I don’t think Dicky gets nearly enough credit

big banquet for 150 people. At our stadium we will be able to do plus 300 easily.

“When Dallas saw the plans here, he thought it was pretty good, just small details that have been changed, such as the size of the lifts, for example, that were previously too small to take pallets for the catering.”

In addition to the stadium expertise, the New Zealanders also bring their marketing nous to the game, in particular the visitor experience, which is on another level at the Waikato stadium.

In New Zealand the dynamics at the game are very different, with the average punter being a Maori with his wife and three children. And 44% of the crowd are women.

It is very much a family atmosphere. For example, all children are given goody bags at every game which include a variety of treats inside from free programmes, sweets in the club colours, food vouchers rugby collectors cards etc, all worth more than the ticket price.

Then there’s the giant TV screen at the game, which not only provides close up action on the pitch, but also interacts with the crowd through the innovative Apps, which offer a host of features such as competitions for the children.

Another App provides real time game information and stats, constantly updating through the match with how many tackles have been made etc. And out of a 25,000 crowd, Groves, who also just happens to be chairman of New Zealand’s biggest App development company, says 13,000 people have downloaded the App. The whole image of the game and Waikato experience has been taken forward. “Five years ago average gates were 4,500,” says Groves.

“We said we had to get away from middle aged men and pints of beer.”

left: Dicky evans

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cornish

pirates

There is a palpable feeling of purpose and energy running through the organisation And it these kind of lessons and experiences that, the Pirates believe, can deliver a similar impact over here.

But the first task has been putting the club finances back on an even keel, while waiting for the new stadium to be delivered.

“Everything is run on a really tight budget,” says Child. “The two coaches (Gavin Cattle and Alan Paver) are doing a super job and have got the budget down to a tee. We’ve signed players up early for next season and paying a lot of attention to the succession planning.

“Working to a tight budget, they’ve managed to build a hell of a squad with a lot of local players. By the time everyone has signed up for the next couple of seasons, more than 50% of the players will be Cornish, which is a story in itself.”

And then the drive for the promised land.

“We have a two-year plan to get to the stadium,” says Child, “three years to be a top Championship club and then push for the Premiership.

Financially, it is not easy sustaining a professional rugby club in the Championship.

Jersey recently had to sell all their assets just to survive the season, while London Welsh went out of business altogether.

To break even, the Pirates need attendances of 4,500.

Pirates games currently attract an average of about 1,300 down in Penzance. When they played in Camborne a few years ago, average

CornishPirates_Mar17.indd 3

above: Colin Groves

A game changer While the building of a retail development will fund the stadium, together with £2 million from Truro and Penwith College plus other potential investors , and there are plans for the stadium to run as a charitable trust, the new Pirates board is also pressing ahead with capital fundraising for the club itself. A prospectus is being compiled, together a supporting video.

Colin Groves has done a number of successful capital raises in New Zealand.

“We’ve got to tell the story,” he says. “You can’t just rock up to potential investors and say please give us the money.”

But as interim chief executive, Peter Child, readily admits, there is something of a ‘chicken and the egg’ problem. With the

club’s future dependent on the building of the stadium, many potential investors are reticent to come forward until construction work starts.

“We need certainty on the stadium,” says Child. “Funding is in place for the first phase of the build and we hope work will start in the summer with the ground ready to move into in time for the start of the 2019/20 season.”

And while it is not quite the spade in the ground, a large sign “Stadium for Cornwall Coming Here” has been planted on the site, which is an encouraging sight for many.

“And the stadium is not just for sport, remember, but for businesses, trade shows… it’s great for the whole

21/02/2017 08:40:54

CORNISH

PIRATES

gates were about 2,500. During their one-year stay at the temporary Kenwyn ground in Truro, they had 6,000 sell-outs with the Quins game sold out 6 weeks in advance The potential of the Stadium for Cornwall is clear, particularly should they get to the Premiership.

“The population of Cornwall is 550,000,” says Groves. “and with Plymouth you can say the catchment area is roughly 800,000. If we can’t fill a stadium of 15,000, we’re doing something wrong.”

And with the likelihood of large numbers of visiting supporters coming down to Cornwall, the knock-on impact on local tourism should not be underestimated.

As a business, there has been something of a step change in the Cornish Pirates. As the stadium finally looks to be coming to fruition, the club is gearing itself from top to bottom to do its new surroundings justice and emulate its neighbours up the A30 in Exeter.

“People now come up to me and say ‘we’re watching what you do at the Pirates and now you have a proper board and management in place, we’re interested in investing’. Before they wouldn’t have even thought about talking to us.”

It’s been a long road since the plans to build a stadium were first mooted, back in 2007.

There have been many highs and lows, but the proverbial pot of gold that is the stadium inches ever-closer to reality.

And without Dicky Evans, quite simply none of this would have been possible.

“I don’t think Dicky gets nearly enough credit,” says Groves. “I don’t want to embarrass him but if Cornwall had its concept of a knighthood, he would be the first person I would nominate.”

And the man himself, back on board and delighted that no one took him up on his offer to turn out the light.

“I haven’t felt more positive about it for a long time,” he says.

14

To break even, the Pirates need attendances of 4,500

RIGHT: PETER CHILD

BUSINESS CORNWALL

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21/02/2017 08:42:17

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MARTIN NIXON / NIXON DESIGN

THE FIRST STOP

When it comes to Cornwall, the best resource for business news, comment and opinion is Business Cornwall

Across the Cornish community 24/7, the prime resource is undoubtedly Business Cornwall

Cornwall is a wonderful place to live and work in so many ways, but of course it’s not without its challenges. Our geography inevitably means that businesses are C O R N WA L L scattered all across Cornwall and thus we lack a central commercial district; which would enable our business community to gather regularly to discuss shared opportunities or debate the issues of the day. Fortunately what we lack in this regard is more than made up for with other channels of communication and networking opportunities; Cornwall Chamber of Commerce being a prime example.

But in terms of enabling business news, comment and opinion to be shared across the Cornish community 24/7, the prime resource is undoubtedly Business Cornwall.

I’ve long said that we’re very fortunate to live and work here, but they have certainly proved to be a key resource when choosing Cornwall as the preferred location to operate a business. nixondesign.com

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21/02/2017 10:48:48

BC LIVE

2017

BC LIVE!

The first Business Cornwall LIVE! event of 2017, held at the Pool Innovation Centre, proved to be another resounding success

aking the theme of the December/Jan issue of the magazine – the business toolkit – a diverse range of speakers gave a 70-strong audience some food for thought to take away with them (as well as excellent networking).

The presentations began with a chilling warning for those of us who perhaps don’t take their cyber security seriously enough. And let’s be honest, that’s probably most of us.

Cyber security is certainly one of the hot topics at the moment, affecting just about everybody from top level Government and US elections, down to the one-man bands.

Tim Neasom, business development manager at Redruth-based IT company, CF Systems, provided some fascinating (and worrying) insight.

Quoting Charles Kolodgy, research VP

16

at Secure Product IDC in America, he said: “It doesn’t matter if you’re talking about a Fortune 500 Company, or a two-person startup operating in someone’s parents garage.

Everyone has something to lose.”

According to Neasom, 74% of small businesses in 2015 suffered a security breach in 2015. He ran though how such attacks can happen (browsing the internet, malware etc etc) and the consequences of an attack (loss of critical data, lost days due to recovery process, damage to reputation etc etc).

And perhaps most importantly, he outlined the often simple measures that can be taken to negate the threat (do you have reliable backups in place, are your devices secure?, network security etc etc).

Next up was Howard Miles, MD of one of Cornwall’s leading design agencies – ABG Design – which has worked on some of the leading wayfinding and signage projects at

various venues across the UK Miles offered some top tips and advice, explaining why design is the key component in the visitor journey. And Miles can claim to be something of an expert on the subject, having played key roles in the wayfaring at three of the UK’s top ten visitor attractions – Tower of London, St Paul’s Cathedral and Houses of Parliament.

He also gave a taster of some of the projects ABG Design has coming up in the future – the National Army Museum in London and the University of Luxembourg to name just two.

He offered delegates various tips on making a visitor experience more memorable, urging them to ask themselves some key questions such as ‘what makes your destination more visible when compared to others?’ and ‘how do you get your visitors to tell others about their experience?’.

BUSINESS CORNWALL

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“It doesn’t matter if you’re talking about a Fortune 500 Company, or a two-person start up operating in someone’s parents garage.

Everyone has something to lose”

Arguably one of the most exciting projects currently in Cornwall is the work being done at the Aerohub Enterprise Zone and its two locations at Cornwall Airport Newquay and, most recently, Goonhilly Earth Station.

Enterprise Zone manager, Miles Carden, touched upon the growing success of the airport which has seen it become the fastest growing airport in the UK, as well as outlining the opportunities at the Aerohub Business Park for local businesses, and its 150 acres of land just outside the airport boundary.

But one of the most fascinating aspects of his presentation surrounded future flight technologies and the possibility of the airport becoming home to the UK’s first spaceport Staying on the theme of flying, the fourth speaker at Business Cornwall LIVE! was Paula Martin, MD at Cornwall Air Ambulance, which this year celebrates 30 years of saving lives in Cornwall.

She went through the charity’s plans for the future, including how the funding plans were coming along for a new generation of air ambulance helicopter, which it hopes to have online by the end of 2019.

With corporate social responsibility being given increased credence, Martin explained how the business sector can play its part in supporting the charity while enhancing its social credentials and marketing their business at the same time.

She went through Cornwall Air Ambulance’s three main sponsorship packages and also gave details of its fundraising ‘challenges’ it has lined up for people to take part in, including a trek in the Himalayas and the 3 Peaks Challenge, which involves walking up the three highest

mountains in Scotland, Wales and England – all in one day!

And last but by no means least, delegates heard from Year 10 Business and Enterprise students from Richard Lander School in Truro and the Enterprise Adviser programme, which aims to encourage business volunteers to help young people connect with the world of work.

The students gave a thoroughly professional presentation, explaining the importance of learning from enterprise advisers and how it is helping develop their career aspirations for the future.

BUSINESS CORNWALL

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21/02/2017 08:48:37

EDUCATION

TRAINING

TRAIN

TO GAIN The market for training and education within Cornwall is constantly evolving. There are many reasons for this ranging from changing Government policy to the hard work of local businesses FA Research has taken a look at some of the data available and how changes will affect you and what you can do to help Cornwall receive the support and attention it deserves.

According to PFA, 2017 will be characterised by an uncertain business environment with fewer organisations looking to

increase their annual investment in training.

It is hardly surprising that vast segments of the media have reported that businesses are approaching trading throughout 2017 in a cautious manner. After all, the unexpected political and economic events of the last 12 months have impacted upon UK businesses in a way that few people had foreseen.

PFA Research undertakes the Quarterly Economic Survey on behalf of the Cornwall Chamber of Commerce. The most recent survey showed that 76% of Cornish businesses are experiencing increases

20%

INCREASE

29% 20% 52% 52%

REMAIN IN SAME DECREASE NOT APPLICABLE 18

The most recent survey showed that 76% of Cornish businesses are experiencing increases in external pressures

56% 9% 8% 10% 19% 11% 14%

INVESTMENT INTENTIONS This quarter (Q4 2016) Last year (Q4 2015) Last quarter (Q3 2016)

BUSINESS CORNWALL

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21/02/2017 08:58:00

A WELL OILED MACHINE Be competitive, cut costs and recruit the right people, three key objectives for any business. A well-oiled, productive workforce is the top priority in maintaining an edge over the competition.

A productive workforce brings efficiencies and cost savings. Many of the businesses working with Truro and Penwith College choose to streamline their business processes by implementing a leadership and management programme. Alternatively, they ask the college to design a bespoke programme tailored to their needs, all resulting in nationally recognised qualifications.

Regulatory obligations are often recognised,

in external pressures. The majority of respondents attributed this to unexpected changes to inflation and exchange rates.

As a result, few businesses are looking to increase their annual investment in training and education. The survey showed that only 20% of Cornish businesses plan to increase their investment in this area, compared to 29% for the same period a year before.

The impact of this should not be underestimated, as this reduction in investment is taking place at a time when almost 60% of Cornish businesses reported experiencing difficulties in finding qualified, experienced and well-trained staff.

but it is important to appreciate the cost saving benefits that training can deliver in this area. The latest data from the HSE (2014/15) estimates that the cost of injuries and ill-health in Great Briton is £14.1 billion per year.

The British Safety Council stated in its 2014 review “there is substantial evidence to show that investing in occupational health and safety can reduce sickness absence, injury rates, the costs associated with replacing staff, increase productivity levels and lower insurance costs”. With this in mind health and safety should be a key focus of any staff training and development programme.

New for 2017 is Truro and Penwith College’s

These findings suggest that career oriented individuals with the money and time to invest in their own personal development may gain a head start within the marketplace. However, it also raises the questions of whether it is realistic or fair for local employers to rely upon this strategy in the longer-term.

Training providers will continue to be faced with a tough market, which will mean that they need to innovate and offer the best possible service The reluctance of many businesses to invest in training will undoubtedly impact upon training and education providers. These organisations are already working within a tough market

Cornwall Skills Programme. Under the programme businesses can access another cost saving opportunity in the form of funded training programmes covering all of the above. This includes sector specific training in a range of areas.

Apprenticeships continue to be a big talking point in 2017, with the planned introduction of the Apprenticeship Levy and Reforms.

Almost half of Cornish Businesses are attempting to recruit, with 67% struggling to find the right people. The College continues to offer support to Cornish Businesses, helping them use Apprenticeships to recruit and grow their own talent, or as a means of upskilling current members of staff.

Some of the work done by students has caused our senior managers’ jaws to drop BUSINESS CORNWALL

EducationTraining_Mar17.indd 3

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21/02/2017 08:58:35

EDUCATION

TRAINING

and it is likely that they will need to innovate and offer the best possible service in order to succeed.

Cornwall offers several innovative schemes focused upon developing local talent in order to meet the technical expertise required by local employers. Offerings include bespoke apprenticeships tailored to meet industryspecific needs, collaborations between major employers and specialist internships.

A qualitative study by PFA Research showed that these schemes are having an impact locally. For instance, one local employer was asked whether he felt that his organisation had gained from involvement in a student-focused training scheme and commented, “Everyone has been amazed – some of the work done by students has caused our senior managers’ jaws to drop!”

Training and education providers in Cornwall may also wish to capitalise on the fact that young people from rural coastal towns are often more reluctant than their urban counterparts to move away to attend

university. The Department of Education recently reported that only 34% of school leavers in Cornwall attend university, which compares to 58% in many other parts of the UK. The University of Exeter and Plymouth University already factor such research into their recruitment activity within local schools.

Meanwhile, local training and education providers have reported a significant increase in the number of individuals and businesses seeking free or low cost training in Cornwall.

Fortunately, there are a range of businessoriented training and education programmes fitting this description within the county.

Oxford Innovation has provided coaching and support to over 2000 Cornish businesses since 2014. Their services are targeted at new and growing businesses. Similarly, its Coaching for High Growth programme with Unlocking Potential continues to help organisations create new jobs within the county.

In addition to this, Outset Cornwall’s range of training and education has helped local

entrepreneurs to create 516 new businesses and 696 jobs to date.

Historically, a sizeable proportion of this funding has come from the EU. It is not currently known whether this support will continue once the UK has left the EU. Therefore, it is more important than ever for local businesses to share their views with policymakers, including MPs. There has also been a huge increase in the number of people undertaking an apprenticeship in recent years. The Department for Education reported that there were almost 509 400 new apprentices from 2015 to 2016, compared to just 175 000 from 2005 to 2006.

This trend is particularly salient in Cornwall, with Truro and Penwith College reporting that applications have reached an all time high. It experienced an increase of over 40% in the number of people seeking apprenticeships between 2015 and 2016.

It isn’t just young people seeking apprenticeships either; a UK parliamentary

36%

COMPETITION

40% 49% 32%

TAXATION

51% 36% 45%

EXCHANGE RATES

19% 38% 24%

BUSINESS RATES

35% 19% 19%

INTEREST RATES INFLATION 20

BUSINESS CORNWALL

EducationTraining_Mar17.indd 4

32% 15%

EXTERNAL BUSINESS CONCERNS 42%

12% 25%

This quarter (Q4 2016) Last year (Q4 2015) Last quarter (Q3 2016)

21/02/2017 09:02:11

report showed that people aged over 25 years accounted for 44% of new apprentice starts from 2015 to 2016.

This is great news for businesses in Cornwall because it means that we can benefit from talented individuals with diverse life experience bringing their expertise to a new position. It’s also great news for those of us that aren’t enjoying our current career but wish to remain in Cornwall, as it suggests that there are opportunities to move into a new sector without the need to move away.

A study by Cornwall Apprenticeships showed that apprentices in Cornwall generally outperform those within the country as a whole.

Overall, 96% of apprentices within the county are in employment after completing their apprenticeship, compared to 86% nationally.

Additionally, 77% remain with the same employer, compared to 67% nationally.

In summary, PFA Research’s findings show that training and education providers and Cornish businesses continue to work hard and remain optimistic despite ongoing challenges and uncertainty.

A study by Cornwall Apprenticeships showed that apprentices in Cornwall generally outperform those within the country as a whole

ering quality and Deliv friendly Firs user- g in Corn t Aid wall. trainin Find out how our experienced team of Trainers, and fully accredited courses, can help you meet your legal first aid requirements.

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Through workshops, qualifications and bespoke training this funding will enable you and your teams to gain new skills to sustain the future of your business.

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EducationTraining_Mar17.indd 5

21/02/2017 09:02:29

EDUCATION

TRAINING

There are many training opportunities for business owners and professionals wishing to develop their careers within the county

There are many training opportunities for business owners and professionals wishing to develop their careers within the county. Many of these are available for little or no financial contribution from participants, which makes the investment in time a little less difficult to justify.

PFA Research has found that Cornish businesses that invest in education and training believe that they reap significant rewards over the long-term. Therefore, it is certainly worth giving some serious consideration to investing within this area, so that Cornwall can benefit from the talents of this generation and the next.

FUNDING FOR TRAINING With Brexit on the horizon, businesses in the region have been urged to make use of the final European funding for training before it disappears.

Working in partnership with Serco, CCB (Cornwall College Business) has £1.2 million in European Social Funding (ESF), cofinanced by the Skills Funding Agency (SFA) from the Skills Support for the Workforce Project available to provide training solutions for businesses and individuals from all sectors.

Sally Foard, group director development at The Cornwall College Group, said it was an “opportunity not to be missed”.

“As well as supporting individuals wanting to strengthen their careers, knowledge and job prospects, the programme will enable businesses to invest in staff at all levels

and provide training where training budget hasn’t been able to stretch before,” she said.

“Through workshops, qualifications, bespoke training and apprenticeships, this funding will enable businesses and their workforce to gain new skills to sustain their business future.”

The funding ends in July next year and Foard reiterated the need for all companies and individuals to get in contact with CCB to claim their funding entitlement.

“As long as delivery of the support takes place in Cornwall, businesses from all sectors can take advantage of this opportunity with the programme focusing on small to medium (SME) businesses, but also with limited availability for large businesses,” she explained.

How healthy us your business? Need more research to back up your investment? Need more research to back up your investment plans? Call PFA Research on 01326 375705 or visit www.pfa-research.com

Apprenticeships are changing.

Now is the time to ensure you’re not left in the dark.

Confused about the Apprenticeship Levy an d if this will affect your bu siness?

Heard about Apprentic eship training reforms in 20 17 but not sure what this mea ns?

Contact our Apprentices hip team for straight-forwar d advice and to make sure you understand how Appren ticeship training could deliver re sults for your business in 2017 .

Truro & Penwith College Business Call 018

72 242711 or email bus iness@truro-penwith.a c.uk twitter: @TruroBusine ss | facebook: TruroB usiness

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c.uk

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BUSINESS CORNWALL

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21/02/2017 09:02:57

BUSINESS SCHOOL

LIST

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21/02/2017 09:03:22

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COMMERCIAL

PROPERTY

Newquay Office Suite

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The office suite consists of three offices and two store rooms, with a total net internal area (NIA) of 143sq m. Ample on-site parking. Rent £17.5k per annum.

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23 Lemon Street, Truro Situated on the ‘Sunnyside’ of Lemon Street, these offices have been completely refurbished.

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Blisland Community Units The property, which is situated in the village of Blisland, five miles northeast of Bodmin, comprises two ground floor office units which are currently inter-connected but could easily be separated. The offices are general open plan and provide a disabled toilet and kitchen areas.

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NIA for the offices are 29.28 and 28.99sq m respectively. Rent is £3.5k per unit. A concession may be available for taking both units. For full details, contact SBC Property Tel: 01872 277397 carl@sbcproperty.com

BUSINESS CORNWALL

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21/02/2017 10:31:23

PERFECT

EVENTS

How to hold the

perfect event

Conferences and events form an increasingly important part in the marketing mix for many businesses in Cornwall and the Isles of Scilly

F

rom informal networking gatherings to altogether more ambitious seminars and conferences, they are effective devices for connecting with customers.

Just take a look at the online networking diary on the Business Cornwall home page, and you will have an idea of the wide range of events regularly available in the Duchy.

While attending these events can be hugely beneficial for your business, so can holding them, providing a perfect opportunity to add value to your existing customer relationships, while also making new connections.

Putting them on, however, needs careful consideration, and does not always go according to plan. Indeed, event manager was recently noted as the fifth most stressful job in the world.

Fortunately, however, Claire Eason-Bassett, executive producer at Mackerel Sky Events, has some top tips for minimising the stress and delivering great events:

Look after yourself

1 2

if you go down, the whole project wobbles so make sure you get enough sleep, that you eat properly, that you make sure the rest of life (for me that’s making sure that childcare is in place and that the dog gets walked) is organised.

Plan, plan and plan again

Plan your time in the development stages, plan the event itself in terms of the content and operations, and plan for the worst case scenario.

Then you know exactly what resources you have to play with in order to solve the problem and the client will never know there was an issue.

26

Go team!

3

Event management is a team game. Build a network of support around you and make sure you communicate effectively with all the relevant people to make the event work. Keep essential phone numbers to hand and don’t be afraid to ask for help. Make friends with the most useful people who will help you make it happen – the cleaning team, caretakers, site crew, telehandler drivers… And if you have Event HelpDesk membership, make sure you use it!

Travel light

4

Keep your kit to a minimum. A spare set of clothes, a spare set of shoes (heels if it’s a smart do), torch, first aid kit, lip balm, power pack, chargers, bottle of water, clipboard with all your paperwork, envelope for receipts/ invoices/delivery paperwork, and trousers with a belt and pockets, so if you have to carry a radio, it can sit on your waist, not in your hands.

Know what you are trying to achieve

5

Keep focused on the ‘why’ of the event.

Understanding the aims and the intended impacts is important in being able to make decisions effectively so that everything to do with the event is working in the right direction.

This maximises the likelihood of achieving those aims and it gives a clear rationale for how you want to run it.

Share effectively

6

Not everyone needs to know everything so think about who needs to know what in advance. Then you can share relevant information in a format that is effective for the person receiving it. Make sure they know they can always ask for more information or detail

if they want but that they have everything they need to do their job.

Know when to stop with the ideas

7 8

There is a point in every event project where new ideas stop being helpful. Or interesting. Or useful. Recognise when the time comes that you just need to plan and focus on the detail.

Note the new ideas so you can use them another time.

Don’t forget to clear up

As the responsible person for an event, we need to make sure that we see it through to the end. Not just the physical tidying and clearing of the space but also the project evaluation and financial reconciliation that are vital parts of whether the event(s) will continue into the future.

And, of course, there are businesses out there who can help add that magic stardust to any type of event, in any industry.

JHAV provides tailored technical solutions for a wide range of event needs.

“You want a complete turnkey event we can do that,” says JHAV director Jamie Hedges.

“You want to hire a single item be it a projector or PA we can do that as well. We also pride ourselves on our venue relations and work as an extended event arm to many venues around Devon and Cornwall enhancing their offering.

“We don't just look at it as another event or a load of kit going out the door or another conference etc,” Hedges adds. “We work to understand what the client wants to achieve, what they want their audience to walk away with - be it a message, a unique experience or the feeling of really being entertained.”

And JHAV has worked with a broad spectrum of industries right across the UK

BUSINESS CORNWALL

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21/02/2017 10:07:41

TOP R CONS AIRPO TAMA EWAN CHOC SAM L ROW: PLAN TREVO EIGH ALAST ABI LU DESIG

Event manager was recently noted as the fifth most stressful job in the world

LEFT: AEROHUB’S STAND AT THE FARNBOROUGH AIR SHOW, DESIGNED BY JHAV

Conference & Event Venue

Day d ele rates f gate rom

• Range of conference & meeting rooms • Largest room for up to 150 delegates • Latest technical equipment per pe • Free superfast Wi-Fi rson • Coffee, tea, cake & lunch options • Accommodation from £60pp • Short drive to Newquay Airport & train station • Ample free parking

£19

www.sandsresort.co.uk

01637 872864

Sands Resort Hotel & Spa • Watergate Rd • Porth • Cornwall • TR7 3LX

2,500 sq ft of creative & industrial space for hire in central truro Perfect for performances, conferences and hospitality events

From £100 per day including free WiFi ─

Blewett’s Wharf, Malpas Road Truro, TR1 1QH / 01872 278804 info@oldbakerystudios.co.uk oldbakerystudios.co.uk

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Ground floor, easy access with capacity for 400 people

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PERFECT

EVENTS

and abroad, from a three-day medical conference to a food festival with multiple stages hosting celebrity chefs, to corporate conferences and product launches. JHAV also provides lighting and sound for a number of music festivals around the south west.

The key to putting on a successful event is, according to Hedges, “smiles and pats on the back”.

“We are only happy when we get it 110% right,” says Hedges. “Getting the message across to all the audience, giving people an experience that they can't stop talking about, and to have someone reminisce about an event we have been part of.”Recalling a recent example, Hedges cites its recent collaboration with Aerohub at last year’s Farnborough Air Show, where it was contracted to design and build its stand “We wanted to get multiple messages across so we used the given space available to deliver four unique areas for host companies as well as a central point of interactive reference for the Aerohub team, plus a 15m wide seamless projection canvas to display unique content

which was produced by Studio wallop. And to help the client control costs, we incorporated Aerohub artwork which was previously produced by Design 79.”

And if you do need more help or advice in staging your own event, Mackerel Sky Events has just launched the Event HelpDesk – a membership service that offers event managers wherever they are the opportunity to pick their brains and make use of their vast experience.

Members also get tickets to Mackerel Sky’s quarterly sharing events across the UK as well as crisis management support and industry updates.

“We know that not everyone needs a full project management service but it can be a lonely place if you’re the only one looking after or leading event activity in your organisation,” says Eason-Bassett.

“The HelpDesk is there to provide bespoke support, entirely tailored to you, as and when you need it (www.mackerelskyevents.co.uk).”

Getting the message across to all the audience, giving people an experience that they can't stop talking about

Ideal venue One of the most inspiring venues to hold a business event is Sands Resort & Spa in Porth.

Sands caters for a wide range of business events and industries.

Past events have included large conferences and training days for the education, medical and third sector, but also smaller events like family and friends days for charities or product launches. It also hosts the annual Air Training Corps dinner and dance for more than 100 people.

Sands Resort offers a number of different size conference and meeting rooms, catering for group sizes of 4-130 people. The latest technology and flexible catering arrangements as well as the option to stay overnight make Sands a venue worth considering.

Specifically designed meeting, conference and events venues, centrally located in Truro & Launceston.

Call us to arrange a tour of the venue, or pop in for a coffee.

Please quote Business Cornwall when booking.

Truro 01872 265681 Launceston 01579 372415 info@thebusinessspace.co.uk www.thebusinessspace.co.uk @TBSConfCentre

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STAYING AGILE Truro-based event management company, Mackerel Sky Events, was delighted to win Best Agile Event at the UK Agile Awards in December.

“It’s a great reflection of the success of this fantastic conference,” says Mackerel Sky MD, Claire Eason-Bassett. “We work hard with the team to craft the user experience from the moment that delegates and speakers engage with us including the social aspects of the conference as much as the core content. This year, we are trialling some new developments in event tech including our event app and booking systems.”

The full programme for Agile on the Beach 2017 (July 5-7) will be announced shortly on the website – www.agileonthebeach.co.uk – and via its twitter feed @agileotb.

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CORNWALL VENUE GUIDE

FEEL

inspired

Eclectic events: Sunlight scattered rooms bring your subject to life

W

e’ve designed our Conference Centre to inspire to elevate all kinds of events. We have a range of suites available, offering everything you would expect from a Conference Centre and more - outstanding views, flexible layout, high quality furnishings, professional presentation equipment and plenty of natural light.

Whether you need a room for a quick meeting, a large conference using multiple rooms or a series of training events, we’ll discuss what you need and price your event accordingly.

The breakfast meeting slot from 6:30am, has been particularly popular for business networking events and team meetings, where delegates can enjoy a buffet breakfast in an inspiring business venue.

We are increasingly being used by companies for team meetings, presentations, interviews and staff away days. They enjoy the freedom of being away from day to day issues, allowing them to focus on business development.

Our team are always on hand to ensure that they get the most out of their day.

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An exclusive experience Imagine a space where visionary vistas and inspiring spaces combine. Light, bright, airy spaces with incredible views of St Austell Bay and beyond. Our conference suites are professional, spacious and invigorating, space to think, inside and out. And with jaw dropping views of Cornwall’s coast and countryside, everyone leaves inspired.

"An event with us feels exclusive. The spectacular views, the incredible space, delicious food, flexible suites, break out rooms, balconies: it’s professional space in an amazing place. We provide a personal service for our clients, and share the sentiment that their event is the most important."

“Our attentive team make clients feel their event is in safe hands.

We’re supporting them, and providing that personal service. It’s about peace of mind.”

Beth Mayman, Operations Manager below from left: Kelly, Suzi, Stef Conference Manager, Beth Operations Manager

BUSINESS CORNWALL

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QUALITY CATERING Quality catering is an essential part of creating the right impression. Lunch and break times are the ideal opportunity for networking, idea sharing and engaging conversations.

“We provide catering that gets guests excited, where food looks good, tastes great and gets everyone talking.”

A personal touch Peace of mind is part of the package, every time. With our exceptional venue expect a service to match, the small things taken care of, together creating an event to remember.

Stef Bell, Conference Manager

“You and your guests can enjoy a beautiful buffet breakfast whilst networking under the backdrop of a spectacular sunrise – a very motivating way to start the business day.”

Martyn Pearson, SW Manufacturing Advisory Service

“We’re working to create that perfect event for our clients and their delegates. I spend time talking and listening to the organiser about their aspirations for the event. The impression they want to make, the event outcome, how they want their delegates to feel. I recommend how to use our space so it feels right, functions well, and the day flows seamlessly for everyone.”

Stef Bell, Conference Manager Contact us to take a tour of our incredible venue: you need to see it to believe it. www.staustellconferencecentre.co.uk info@staustellbusinesspark.co.uk 01726 624200

Martyn Pearson, SW Manufacturing Advisory Service BUSINESS CORNWALL

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21/02/2017 10:13:13

THE WISH

LIST

PRO X Serious looking equipment for a serious workout, from serious Fowey company, Rugged Interactive. The Pro-X Club combines a serious workout with high-intensity game play and will add a striking new dimension to your gym. www.rugged-interactive.co.uk

SELF IMPROVEMENT

Welcome to the Business Cornwall Wishlist.

Just a few of the favourite things to have caught our eye over the past few weeks

Kieran O'Connor experienced a stressful period in his late 20s and realised hiding the root cause with medication would not work for him. He embarked on a journey of learning and self-improvement. The result is The Little Book of Big Leverage, which combines the latest Western psychological, engineering and scientific tools with ancient wisdom from the East to help himself - and others - make step-by-step improvements to take control of their lives. Available on Amazon & in book shops internationally.

HIBI PENS It’s not what you write, it’s what you write it with. Ok, we just made that up, but if it were true, you’d probably want to write it with something like this. A beautiful wooden ballpoint pen from Japanese stationery brand HiBi. Available now online and in store from Cornish retailer Roo’s Beach. www.roosbeach.co.uk

MUSIC TO OUR EARS

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Something that should be on every music fan’s wishlist, the new Bluetooth ceiling speaker range from Lithe Audio which can be controlled via the Alexa voice service using devices like the Amazon Echo and Echo Dot. £199.99 for a single Bluetooth ceiling speaker or £269.99 for a pair. www.litheaudio.com

21/02/2017 09:07:22

LIST

THE WISH

fire Here’s one for the outdoor adventurers among you. Who doesn’t love the home comforts of a wood burning stove? And now, thanks to Redruth-based Anevay, you can take one with you on outdoor jaunts. www.anevay.co.uk

comfort With so many of us spending much of the working day on our backside, we need to make sure we are sitting comfortably.

The Ikarus Mesh Executive Chair is available with a breathable mesh back and chrome base and arms as standard. Available now from online office furniture store rainbowzebra.co.uk

woc Who doesn’t love a good acronym? WOC, or Weapon of Choice, is a high performance shortboard for fast, responsive, rail to rail surfing, from the guys at Quiver in Newquay. Built for good surf in the 2-6 foot range. The WOC is available in various tails and bottom concaves. www.quiversurfboards.co.uk

BUSINESS CORNWALL

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21/02/2017 09:07:48

PEOPLE

ON THE MOVE

SPONSORED BY www.sapiencehr.co.uk

BETTER TO TRAVEL Former Multicom CEO John Howell has been appointed to lead the travel division of leading software development outsourcing specialist, Headforwards.

Howell left market leading travel software technology company, Multicom, following its acquisition by Swedish company Paxport last year. Redruth-based Headforwards provides clients with dedicated software development teams delivering software using tried-and-tested agile techniques.

Howell’s knowledge of the travel market will help to drive forward Headforwards’ growth plans, expanding its reach into new sectors while continuing to attract some of best software developers working in the UK. Headforwards founder and director, Toby Parkins, added: “John’s appointment is pivotal to our strategic development and growth particularly in the travel market.”

JOHN HOWELL PICTURED WITH DIRECTORS CRAIG GIRVAN L AND TOBY PARKINS R

John’s appointment is pivotal to our strategic development and growth particularly in the travel market

LUCKY 21!

Holiday lettings business, Cornish Horizons, has appointed a new property manager for the St Ives and Carbis Bay area. The addition of Ashleigh Allwood brings the full complement of staff at Cornish Horizons up to 21. She said: “I’m really enjoying my new role and already talking to a number of owners who are at various stages of letting their property.”

Prior to joining Cornish Horizons, Allwood lived in the French Alps for two years, managing holiday lets abroad.

FROM LEFT: MARK FLOREY, DAVID SMITH, SHANNON FAWDRY

TRIO OF COODES CHANGES An appointment, a promotion and a relocation have taken Coodes Solicitors’ residential property team to the next stage of its growth.

The south west law firm has appointed David Smith to its office in Holsworthy, west Devon, while promoting Shannon Fawdry in the Falmouth team and relocating Mark Florey to the Newquay office.

Smith is a well-known local figure with strong connections to the community and joins from north Devon firm Peter Peter & Wright.

A year on from joining Coodes, conveyancing

34

lawyer Mark Florey will move from the Truro to Newquay office to help the firm grow its business in north Cornwall. Florey has a strong track record in the Newquay area, having spent ten years working in the town with Nalders Solicitors.

Conveyancing executive, Shannon Fawdry, is the latest member of Coodes’ growing Falmouth office. Having worked with the firm as a secretary and PA since 2013, she is now undertaking legal training and has completed her level 3 CILEX exams.

AJT GROWTH Anja Jones Translation (AJT) has added two new employees at its Newquay office.

Eva Mehringer has joined as a German in-house translator. Hailing from Austria, she has a Bachelor’s degree in transcultural communication. Nikki Cowland, meanwhile, has been named to the newly-created role of office administrator, and has a degree in French and Spanish. AJT managing director, Anja Jones, said: “The demand for English to French and German translation from our national and international clients has drastically increased over the last year, so Nikki andEva are joining us at a very exciting time.”

BUSINESS CORNWALL

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21/02/2017 09:09:28

cornwallairportnewquay.com

BUSINESS NEWS

SPONSORED BY

OUT OF COUNTY

LIGHT ACROSS THE WORLD Drone aerial filming and cinematography specialist, Light Colour Sound, has launched a new website to showcase the drone and film production work it carries out across the world.

The new website includes information on the full range of aerial filming and video production services the company offers, as well as video clips showcasing its professional client work.

The Newquay-based business provides aerial filming services for companies across the glove.

Its client list includes Red Bull, the National Trust, the BBC and National Geographic, taking its creative cinematographers all over the world for professional TV, film and video shoots.

Light Colour Sound is a BBC-approved drone operator due to its recent work on a wellknown drama series.

WEST CORNWALL TO WEST MIDLANDS The first ever Warrens Bakery outside of the West Country has opened in the West Midlands.

Warrens has teamed up with George Abuaita to open the new store in Sutton Coldfield. Warrens chairman, Mark Sullivan, said: “This is an extremely momentous occasion for all the team at Warrens Bakery.

“Last year we unveiled our first store in Bristol and we’ve now opened our first one outside of the West Country. We are delighted to be expanding our portfolio across the country.Our turnover has grown significantly in the past three years and we expect this to continue as we drive towards £20 million per annum through organic developments and acquisitions.”

GLOBAL LITERACY PROJECT Truro-based education app, Froggy Matchit, has joined forces with global literacy project, Curious Learning, to provide education for children around the world.

Froggy Match-it is an educational phonics game for children learning to read and spell, created by Graham and Lynn Lettice of Truro.

The app, which ensures improvement in reading and spelling for children aged 4-6, has partnered with global non-profit organisation Curious Learning to reach

children without access to adequate schooling.

Froggy Match-it features as one of the literacy apps on the tablets currently being used by over 4,000 children in eight countries including Ethiopia, America, and South Africa.

Lynn Lettice said: “Our mission is to get more children reading, and our partnership with Curious Learning is enabling Froggy Match-it to reach children around the world.”

BERLIN BOOKING Newquay-based translation company AJT (Anja Jones Translation) was last month invited to speak at the European Language Industry Association’s (ELIA) annual conference in Berlin.

The panel discussion, entitled ‘Beyond the one-man band’, focused on different ways in which freelance translators can grow their translation business.

MD, Anja Jones, said: “We were hugely excited to be speaking at this important industry event alongside BioCell Translations, a freelancer collective, as well as WIENERS+WIENERS, one of Germany’s largest translation agencies.”

BUSINESS CORNWALL

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21/02/2017 09:11:03

FOOD

& DRINK

Beer festival raises £40k Five Star Inn St Austell Brewery’s Celtic Beer Festival raised a record amount for local charities last year. £40k was raised at the event held in November, with money going to St Austell Brewery’s Charitable Trust, which supports good causes across the region, with 3,500 people attending.

In total, more than £600k has been raised for the trust since it launched in 2003.

Trust chairman, Ian Blunt, said: “This is another terrific achievement for the trust made possible by the generosity of so many people, from those who come along to enjoy the event as well as those who help to sponsor it.”

The Campaign for Real Ale (CAMRA) has presented Penzance Beer Company with five awards picked up at October’s Falmouth Beer Festival, including a cup for champion Cornish beer.

There was a silver category award for Mild, and gold category awards for Crowlas Bitter and Scilly Stout. Scilly Stout was named runner-up champion beer and took the champion beer of Cornwall award, too.

The presentation to brewery and Star Inn owner and brewer, Pete Elvin, was made

by Dugg Polman, deputy chairman of Cornwall CAMRA, in front of a busy pub in Crowlas.

"I'm astounded we got so many awards across the board," Elvin said. "I want to thank my loyal customers – without them I wouldn't be brewing these beers."

Dozens of bakers Ninety one bakers and their associates from across the south west swapped dough for haut cuisine recently, as they gathered for the first time in 12 years to celebrate excellence in their industry.

The Western Craft Bakers Association

weekend at the Budock Vean Hotel included representatives from some of the region’s great baking families, including Cornwall-based Martin’s, Chough’s and Warrens.

Western Region president, Stuart Hawkins,

said: “As bakers we work through the night and morning to make sure our customers get their bread fresh to start their days. So this weekend was a wonderful chance to relax and enjoy some good times together by the lovely Helford River.”

UK’s best fish and chips!

It’s official. The best fish and chip restaurant in the UK can be found in Cornwall.

The Harbour Lights in Falmouth scooped the ultimate accolade - Independent Fish and Chip Restaurant of the Year - at the 2017 National Fish & Chip Awards, organised by Seafish.

Commenting on the win after receiving the trophy from awards host, Nigel Barden, voice of food and drink on BBC Radio 2, shop owner Peter Fraser, said: “We’re absolutely blown away to be named the winner of this award our incredible team deserves a huge pat on the back!”

To celebrate the win, on one day last month, Fraser served up fish and chips at 2000 prices, the year the business started. The price promotion proved popular, with 2,300 servings in a single day!

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21/02/2017 09:14:56

NEWS

SPONSORED BY

#FSBCONNECT

www.fsb.org.uk

MAKE YOUR BUSINESS FLY!

HANDLING DISPUTES EFFICIENTLY At some point, almost every business owner will have to deal with a commercial wrangle of some sort. Whether it’s an outstanding invoice, an item that is not fit for purpose, a dispute with a competitor or an intellectual property issue, conflicts are an inevitable part of running a small firm.

In fact, according to a recent report by FSB on commercial disputes, 70% of members experienced at least one incident over five years, with the average sum under dispute standing at more than £18k, and each dispute costing a further £17k. So what should you do?

• Ensure you have clear policies and procedures in place for customers and suppliers. These should include service level agreements and a policy outlining how to deal with any complaints.

• Listen to your customers and make sure you respond to their complaint quickly and efficiently.

• Ensure that all your staff are trained on how to manage complaints and problems, and that they can openly discuss any issues with their manager.

• Don’t ignore complaints or make the mistake of thinking they might disappear. If disputes cannot be resolved through informal discussions, consider using mediation through a third party.

• Document all conversations and correspondence in case the dispute does go to court.

• Remember that your reputation is everything, and that you never get a second chance to make a good impression.

FSB members automatically benefit from specialist advice helplines, insurance protection and access to an Online Legal Information Hub. Find out about all benefits that FSB members get here: www.fsb.org.uk/benefits

One of FSB’s strengths is its ability to represent our local members at the heart of current issues. Either in person or via experienced staff and member representatives. Since the last issue, it has met with the Growth Hub Board, attended the Cornwall Council Brexit Summit, met with Police and Crime Commissioner Alison Hernandez, and Cornish MPs Steve Double and Scott Mann.

The FSB has represented its 4,000 plus small business members on; the most practical and user friendly delivery of business support, what small businesses want from Brexit, better ways of tackling crimes against small business (including Cybercrime), education and skills, business rates, what devolution will mean to the business community, regulatory services and town centre regeneration. To list just a few.

If you would like to know more about these issues or if you are struggling with something affecting your business, get in touch at Ann.Vandermeulen@fsb.org.uk Also hot off the press this month, the #FSBConnect breakfast, second Thursday of each month in St Austell, has proved really popular and so it will also be hosting an #FSBConnect Brunch event on the first Thursday of each month from 11am to 1pm at Trethorne Golf Club. All businesses are welcome to any #FSBConnect networking events.

You can book your place on our online calendar at www.fsb.org.uk/cornwall.

COULD YOU SAVE A LIFE? Think about this for a second. Someone collapses at work, an employee in your business, someone who happens to be near you in the street, a loved one..... If you are the "collapsee" or someone you cared about was in that position, you would definitely want someone nearby to have lifesaving skills!

Business people typically, interact with the public more than most. So what would you do?

There are even defibrillators in public spaces now. Would you be confident to use one or just administer simple CPR until help arrives? So many people simply do not know how to help a fellow human being in trouble.

FSB development manager, Ann Vandermeulen, said: “We included this important topic in our

February #FSBConnect networking breakfast.

Simon and Dan from Cornwall Training had everyone fascinated and we learned a lot. That’s the great thing about our events, you always take away something valuable whilst meeting new people. This one was a real eye-opener!”

Fortunately there are some excellent small businesses providing detailed training. Basic information can be found on the internet but training is a sure way to give you the confidence to get it right and so we will be running this event again soon. Maybe even reading this article will inspire you to at least think “Could I save a life?” You may be glad you did ...or glad that someone else reading this took a bit of time to look into this one day!

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21/02/2017 09:16:46

TOURISM

NEWS

SPONSORED BY

Striking tourism gold Trethem Mill Touring Park was named Camping & Caravanning Park of the Year at last month’s South West Tourism Excellence Awards, held in Bristol.

Among the other local winners, Trebah Garden was named International Visitor Experience of the Year, while Screech Owl Sanctuary received the accolade in the Small Attraction category.

Hendra Holiday Park took Gold in the Holiday

Park & Village of the Year category, while the Eden Project and Mylor Sailing School both struck Gold in the Access & Inclusivity category and Kernock Cottages was awarded Gold for being a Dog Friendly Business.

The Old Barn Tregonetha took Gold in the Self Catering Property category while Truro pub, The Rising Sun, did the same in the Tourism Pub section.

www.visitcornwall.com

news in brief Hendra Holiday Park has been accepted as a Platinum level GreenLeader in the TripAdvisor GreenLeaders programme. The scheme helps travellers plan greener trips by highlighting accommodation providers engaging in environmentallyfriendly practices. Meanwhile, Sands Resort Hotel & Spa was named as one of the winners in the Top 25 Hotels for Families UK category in the 2017 Travellers’ Choice awards.

Porthleven Holidays has reported a surge in demand for its holiday cottages thanks to the increasing popularity of the Cornish town of Porthleven as a destination for food lovers. Simon Tolson from Porthleven Holidays said: “Porthleven is riding a wave of popularity at the moment, driven by the exciting places to eat and drink in the town. Padstow may be better known, but the discerning customer is choosing to go the distance for something extra special.”

Classic makes the Wight move Classic Cottages has expanded its portfolio with the acquisition of Wight Locations on the Isle of Wight.

This latest acquisition - the second in 12 months - sees Classic’s parent company, Worval Holdings, grow to become the second largest privately-owned holiday cottage company in the UK. Worval, whose brands include Aspects, Boutique Retreats, Classic Glamping and, at its core, Classic Cottages, now offers customers a choice of holiday properties from Land’s End to East Wight.

Simon Tregoning, chairman of the Classic Cottages Group, which celebrates its 40th anniversary this year, said: “We’re delighted to add the Wight Locations to Classic’s portfolio. “The Wight Locations team will continue to operate from the island’s office but now have the back-up, digital expertise and support from our head office.”

The acquisition was dealt with in Cornwall with legal representation from Truro based Murrell Associates and accountants Bishop Fleming taking care of the due diligence.

Financial details were not disclosed.

Retallack Resort and Spa has joined forces with Cornwall College Group to create a new tourism training academy.

The Kitemark Academy is part of a planned £50 million investment at the five-star Retallack Resort near St Columb Major which includes 334 new holiday lodges and a £10 million indoor leisure facility that will be open yearround. It will combine vocational training at Retallack with classroom-based learning at Cornwall College for up to 30 trainees and apprentices a year.

St Ives Business Improvement District (BID) has announced it is to cap the levy paid by its members as almost nine-in-ten businesses in the town are facing a higher business rates bill from April following a Government review.

Neil Whitham, owner of the Balancing Eel fish and chip shop, said he was “delighted” with the news.

Falmouth Town Crier, Gemma Garwood, has reached the finals of VisitEngland’s Tourism Superstar 2017 competition. Nominated for the award

by Visit Cornwall, Garwood, who at 32 is currently the youngest Town Crier in the UK, has been in the role since March 2016. Winners will be announced at the end of the month.

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21/02/2017 09:20:01

www.digitalpeninsula.org

DIGITAL AND

SPONSORED BY

CREATIVE

A STAR COLLABORATION

Two creative Cornish companies are partnering on a new venture to offer bespoke imagery to businesses in Cornwall and beyond.

A&H Photography is a collaboration between local commercial photographer Anthony Greenwood and stylist and interior designer, Helena Star.

“Strong imagery has always been essential, especially now in our visually saturated lives,” explained Greenwood.

“Getting the styling right in the photography adds enormous value and helps to engage customers. Offering a photography and styling package keeps things simple for our clients and brings that extra dimension to the photographs.”

ESSA UNDER NEW OWNERSHIP

ORBISS IN LONDON Visitors staying at an historic private club in London can now enjoy an all-in-one web TV service, thanks to a Cornish communications company.

Truro-based Orbiss fitted more than 80 rooms in the Royal Over-seas League (ROSL) with Ethernet connectivity over the existing coaxial cabling - allowing guests to enjoy HD television channels while also being able to access their own digital networks. Since there was no new

cabling infrastructure, there was no major disruption.

To achieve the project, Orbiss worked in partnership with Teleste and Samsung Electronics – two major global corporations who jointly created the product.

“It’s been a real privilege to work with Teleste and Samsung on this high-profile, groundbreaking hospitality solution,” said Orbiss director, Karen McGowan.

An established Cornish software business is under new ownership.

Saltash-based ESSA Technology, which specialises in vehicle number plate recognition, has been acquired

by Jenoptik Traffic Solutions UK, which is a subsidiary of the German business Jenoptik AG. Accountancy firm, PKF Francis Clark, played a key role in the takeover.

Corporate finance senior associate, Nick Tippett, provided transaction support to the ESSA shareholders, leading negotiations with Jenoptik and advising on the various taxation aspects.

ESSA, founded by the current directors 30 years ago, has a long track record working with government and security agencies, developing number plate recognition applications as well as working with businesses on vehicle information management platforms.

RIGHT SIGNS FOR TRURO BID Wolf Rock Marketing, working in partnership with 20/20, has won the contract to implement a new signage system for Truro.

The Totally Truro Business Improvement District (BID) awarded the contract after a thorough tender process involving the BID and business representatives from the City of Truro.

The scheme will include new welcome and information signs at key access areas, information monoliths and directional signage around the city centre.

BID manager, Alun Jones, said: “We are delighted to be working with Wolf Rock and 20/20. Both companies have great local reputations and previous examples of signage projects in the county.”

FROM LEFT: WOLF ROCK’S PHIL GENDALL WITH MARK MINTON OF 20/20

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21/02/2017 09:20:58

OPINION

JUST A THOUGHT

Aerohub manager, Miles Carden, is this month’s guest columnist

To boldy go ornwall Council’s proposed bid for Truro-Cornwall to be the European Capital of Culture 2023 should be welcomed

by Business in Cornwall. The Cornwall and Isles of Scilly LEP sees innovation and creativity as key drivers of economic growth and the bid, presents an exciting opportunity to use Cornwall’s unique cultural and heritage assets to deliver tangible economic benefits.

Cornwall has a rich and proud industrial heritage and a history full of innovators and economic pioneers. Our economic culture can drive ambition and inspire our children. I hope we can use the bid to drive a new economic revolution using our Enterprise Zone assets Goonhilly Earth Station and Cornwall Airport Newquay.

The bid can highlight Cornwall’s spirit of pioneering innovators such as Trevithick or Marconi, allowing us to celebrate this history and make it more accessible to all. More important for me is that the bid will be an opportunity to drive investment by placing the Cornish brand on a world stage. Investors need to believe that Cornwall is a great place to locate and grow a business and the bid will reach out and will remind people globally how great Cornwall is.

As we move towards a City of Culture award in 2023 for Truro-Cornwall, we will see some major changes to the economy in Cornwall through the growth of new sectors; Space and Aerospace at our Enterprise Zones.

Looking forward six years to 2023 Cornwall Airport Newquay will be a UK Spaceport. Spaceport is a brave project that has ability to transform the economy of Cornwall by creating a highvalue space cluster around the Enterprise Zone sites, offering a complete end to end internationally competitive UK Satellite launch capability.

We are looking to create a safe environment to operate and test innovative and experimental horizontal launched spaceplanes. The launch Programme will offer a clear route to commercial satellite launch operations and market new flight

technologies. Delivery will mean well paid and highly skilled employment and be an amazing, truly inspiring and pioneering project. Spaceport is not essential to Cornwall’s ambition, but it is a high profile opportunity to realise the full ambition of creating an influential new Satellite technology based space cluster in the UK. We are the only site in England able to offer the potential to capture this new technology as it develops and matures. The environment we create will also be ideal for future aircraft testing in particular fast Transit Passenger Aircraft - Supersonic and hypersonic and perhaps one day orbital space travel systems.

Spaceplanes are only one technology we are looking to attract. We will accelerate growth at Goonhilly Earth Station and this will include supporting future lunar missions and other launch programmes in partnership with ESA and NASA. The Satellite applications Centre of Excellence at Goonhilly, in partnership with Exeter University will further push the use of space technologies into other sectors.

We are creating a Drone Innovation Zone in Cornwall that will become a National site for Unmanned Aerial Systems and Future Flight Technology operations. We will have the most unique environment to operate further unmanned and autonomous systems safely, the use of drones is a disruptive technology not dissimilar to Trevithick’s Puffing Devil. We don’t know the likely future applications and the technology development will move rapidly but we will have somewhere they can be tested and taken to market. Airfreight for example might offer huge potential to think differently and offer a more environmental friendly way to transport goods around the planet.

So it is all up for grabs and I feel that the City of Culture bid can be used as a platform to drive investment and promote Brand Cornwall and our ambition to make change for good.

Many investments are driven by emotions if we change the perception of one major investor the Bid will be worthwhile.

Time to boldly go.

The bid can highlight Cornwall’s spirit of pioneering innovators such as Trevithick or Marconi, allowing us to celebrate this history and make it more accessible to all

40

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www.jh-av.co.uk

MARCH

SPONSORED BY

EVENTS

MARCH EVENTS 07

Bodmin Business Breakfast

Folly Tearooms

22

The breakfasts are open to all and provide an opportunity for business people to network and catch up with each other over a top quality breakfast. jb@sproullllp.co.uk

Top 5 this month

07

Truro & Penwith College Apprenticeship Conference

Haven House, Truro

Speakers will cover how Apprenticeships work, new Apprenticeship programmes that will be available as a result of the changes, and the impact these will have on your business. business@truro-penwith.ac.uk

09 10 16 17

Cornwall Chamber Lunch

The Cornwall Hotel, St Austell

07 08

Flybe Training Academy, Exeter

This conference will include a comprehensive analysis of the Chancellor's final spring budget. www.dccb.co.uk

HFC Networks Club

Guest speaker is local sales and marketing advisor Trevor Lee, delivering '5 top tips to grow your sales'. chelsean@hallforcornwall.org.uk

23

As One Talks

Old Bakery Studios, Truro

Inspiring talks combined with networking, live music and a fullystocked bar! www.facebook.com/as-one-talks

CCB Business Networking Truro

Monthly breakfast networking event from the FSB, taking place every second Thursday. www.fsb.org.uk/cornwall

The Business Space

15

Hayle Business Breakfast

Truro Construction & Property Forum

Business networking breakfast hosted by Cornwall College Business. www.ccbtraining.co.uk

Birdies Bistro

Mannings Hotel, Truro

The Hayle Business Breakfast meets on the third Wednesday of each month at Birdies Bistro in Hayle. All welcome. sarah@abodepropertyagents.co.uk

16

TME Bodmin Networking Lunch

The Truro Construction & Property Forum meets every last Thursday of the month at Mannings in Truro. sarahgreenslade@wwasurveyors.com

26

Waterside Bystro

TME offer a range of networking and training events across the south west to suit you and your business. gemma@themaineventmanagement.co.uk

Cornwall Business Show

Hall for Cornwall, Truro

Join Superfast Business Cornwall for a practical and realistic presentation explaining how businesses of any size can reduce costs and increase profits from even a basic use of digital technology. www.sfbcornwall.co.uk

09

Royal Cornwall Showground

Business exhibition bringing together a wide spectrum of industries and sectors, from small, start-up businesses to large, established companies. www.cornwallbusinessshow.co.uk

Expowest Cornwall is the region’s foremost hospitality and catering trade show and it will be bringing you even more drinks producers in 2017! www.expowestcornwall.co.uk

Mor Workspace, Newquay

#FSBConnect

Great lunchtime networking with over 50 businesses. www.cornwallchamber.co.uk

DCCB March Conference

Expowest Cornwall

Royal Cornwall Showground

Technology for Business Growth

21

Heartlands Business Breakfast

Red River Café, Heartlands, Pool

Falmouth Hotel

Monthly breakfast networking gathering of the Cornwall Chamber of Commerce www.cornwallchamber.co.uk

Cornish Pirates v Doncaster Knights (3pm)

For a truly memorable occasion, match day hospitality is the perfect setting to entertain clients and colleagues alike. Prices start at £45 per person.

Robyn.ashurst@cornish-pirates.com

28

Come and join in for a delicious buffet breakfast using local Cornish produce and network with other like-minded business people.zoe@heartlandscornwall.com

Cornwall Chamber Breakfast

Greene King IPA Championship

30

Growth Hub Town Takeover

St Ives

Growth Hub is touring Cornwall with a series of events and activities to encourage people to take advantage of the support and guidance available to help them start or grow their business. www.ciosgrowthhub.com

Falmouth Business Club

Guest speaker Ewan McClymont from Bishop Fleming. The Falmouth Business Club meets every other Thursday. www.falmouthbusinessclub.co.uk BUSINESS CORNWALL

EventsDiary_Mar17.indd 3

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TEST DRIVE

FORD KUGA ST-Line

Car for all seasons This month Morveth Ward has been trying out the new Ford Kuga ST-LIne

I

’m sure many of you have observed how the SUV market has grown dramatically over the past 10+ years.

In an increasing number of cases, no longer is an ordinary hatch back or (if you need more space) an estate car satisfying our demanding requirements.

The SUV was founded on the premise of providing a more spacious and practical offering over a ‘normal’ car.

Though over the years this has evolved and the SUV now has a far broader list of requirements, few more important than its image, and giving families the feeling of being adventurers. In fact one of Ford’s strap lines for the Kuga is ‘the world is yours’.

Looks-wise, the Kuga is one of the most easily distinguished in this segment, a segment where models typically look quite samey - the new model has an imposing and aggressive looking front grille and a sharply sculpted rear tailgate and light set-up. The model I tested was the ST-line which included partly smoked lights and 19inch wheels which made it look particularly standout and personally, I think it’s the most attractive in the class.

The interior is consistent with other Ford models and is what you’d expect from a manufacturer producing some of the UK’s best selling cars – it’s good quality, wellequipped and nicely laid out. I particularly liked the half leather and suede seats and

42

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hands-free tailgate.

Going back to the original ethos of the SUV, the Kuga is spacious and multi-functional. The 2l Duratorq (185ps model tested) offers good performance and returns a claimed combined mpg of 54.2, whilst the option of intelligent all-wheel drive and decent ground-clearance means it’s perfectly capable of going offpiste. There’s also small things that can be overlooked, like for example the fact that it sits much higher than a ‘normal’ car which improves visibility, feels more substantial and passengers can enjoy admiring the views more clearly over the top of Cornish hedges.

So suddenly the appeal becomes clearer and in line with 'the world is yours'. The Kuga feels spirited and tough, although it does come with some small sacrifices, for example the Kuga doesn’t offer quite the same ride and handling as the Mondeo and Focus and neither is it as efficient to run: Ford’s original core offering, including, Fiesta, Focus and Mondeo are genuinely at the top of their class, and offer virtually no compromises in what they do best.

The ambidextrous Kuga offers more versatility with only a small number of compromises. So really think about what it is you want, and if it is versatility in a car that is fun with a rugged image that will bring out the adventurer in you, then the Kuga is a good choice.

Prices start from £20,845.

BUSINESS CORNWALL

21/02/2017 09:44:27

BUSINESS CORNWALL

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21/02/2017 09:44:51

CONNECTED

CORNWALL

SPONSORED BY

www.cioslep.co.uk

Excellence in Business Training Awards 2017 The Headland Hotel in Newquay was the venue for the CCBorganised awards, recognising exceptional training in organisations across the region

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CORNWALL

CONNECTED

top row from left: 10th Anniversary Award Sally Foard, The Cornwall College Group (sponsor) and Rachel Jones, Fit N Fun Kids (winner); Outstanding Commitment to Training Large (150+ employees) Winner, Adam Hall, Pendennis Shipyard Ltd, sponsor Tom Mason, Concord Group & Molly Ranson, Pendennis Shipyard Ltd; Outstanding Commitment to Apprenticeships Medium/ Large (51+ employees) Sponsor, Steve Cowburn, The Invictus Trust & winner Jed Langdon, The Eden Project

middle row: winners line-up; Individual Champion to Staff Development Sponsor, Sue Hook, Sapience HR & winner Karen Oldham-Waring, Sunflower Training & Consultancy; Individual Achievement Sponsor, Allyson Glover, Unlocking Potential & winner Georgie Autie, Fugro Geo-Service Ltd bottom row: Young Apprentice of the Year (16-18 years old) Winner, Chloe George, Trevalsa Court Hotel & sponsor Toni Eyriey, Business Cornwall; Training Programme of the Year Winner Rich Good, Mike Smith, The Eden Project, sponsor Sue Alvey, CCB & Jed Langdon, The Eden Project; Outstanding Commitment to Apprenticeships Small (1-50 employees) Winner, Jonathan Stephens, Truro Tractors & sponsor Robert Black, Cornwall Care; Outstanding Commitment to Training Medium (51-149 employees) Winner, Grant Doe, Blue Flame (Cornwall) Ltd, sponsor Clive Russell, Cormac Solutions Ltd & Jess Bolitho, Blue Flame (Cornwall) Ltd; Outstanding Commitment to Training Small (1-50 employees) Winner, Holly Hipkins, The Park Cornwall, sponsor Kirsty Miles-Musgrave, The Growth Hub & Mark Jackson, The Park Cornwall; Apprentice of the Year (19+ years old) Winner, Wesley Ashwell, The Globe Restaurant & sponsor Mark Peters, Pirate FM

BUSINESS CORNWALL

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21/02/2017 09:46:50

CONNECTED

CORNWALL

SPONSORED BY

www.cioslep.co.uk

ROC 5K Launch

Businesses gathered at the Gallery Café in Truro’s Lemon Street Market for the official launch of this year’s ROC charity fun run

top row from left: Trevor Lee; Sue Bunt, Claire Dougal, Amy Weeks; Calvin Lovelock with Ian and Kerry Harris bottom row: Cllr Rob Nolan Mayor of Truro; Jerry Wellington and Paul Deakin

BC Live!

The Business Toolkit was the subject of Business Cornwall’s latest networking event

from left: Gill Pipkin (Fabric Business Services) and Trevor Ashbolt (Trans-it Delivery); Karen Murray (Health & Wellbeing Innovation Centre) and Sarah Trethowan (TRAC); Toby Parkins (Headforwards) and Nick Eyriey (Business Cornwall)

46

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21/02/2017 10:42:04

CORNWALL

CONNECTED

Samphire Club

Businesses were able to beat the January blues at Samphire Club’s winter party at the St Ives Harbour Hotel

top row from left: John Harvey; Samphire Winter; Jenny Phipps, Hazel Parsons bottom row: Phil Aston, Sue Aston; Kaj

BUSINESS CORNWALL

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21/02/2017 10:40:32

The last word simon reed

THE LAST

WORD

SPONSOREDby BY |Sponsored Contact: Contact: A. A. E. Verona Cocks vcocks@setfords.co.uk| T: | T:01209 01209708 708 651 650 E:E:vcocks@setfords.co.uk www.setfords.co.uk www.setfords.co.uk

James Collings | Foot Anstey LLP Name | James Collings Company | Foot Anstey LLP Job title | Partner

followed by every single Kardashian in existence.

What has been the best moment in your Simon Reed, partner at TruroWhatfirm of chartered career? There have been so many great did you want to be when you were young?

Either an actor or a professional moments, however I think that the first accountants, Robinson ReedtreeLayton, reveals some of his climber. time I did my own advocacy for a client at an employment tribunal hearing innermost secrets!

What was your first full time job? I had and won was an amazing feeling. lots of part time and holiday jobs from What did you want toWhat be when youthe were young?

A nuclear has been worst moment in your around the age of 14, but I suppose I wanted to becareer? the scientist that was first able to recreate Probably accidentally slamming my first ‘full time’ job physicist. was probably nuclear fusion onin Earth and ease in thethe world’s problems. a door faceenergy of the (then) working as a night porter in a hotel managing partner of the firm whilst I the Canadian Rockies for six months What is your favourite film? It has to be Saving Private Ryan, was a trainee solicitor. when I was 19. it blew me away at the cinema. I can still remember who I went with and where I sat in the Plaza.

What’s in your pockets? Wallet, phone, What do you begrudge spending money What is your favourite Cornwall, the on?restaurant?

New tyres forIncars. car keys and fluff.

Porthminister Beach Café. Outside of Cornwall, Yauatcha in London.

What is your favourite book? The Solicitors If you only had £1 left in the entire world, If you could build a house anywhere in the world what would you spend it on?

I’d love to Regulation Authority Handbook obviously!

If it was to live, then somewhere the where would it be? say something sensible likeonvegetable edge of St Ives with sight of the harbour. I enjoy that view in all What is your favourite film? Jaws – it seeds, however probably a (very weathers. scared the hell out of me when I was small) cup of coffee. young, but I still watchIfityou again andbe a superhero, what superpowers would could the to best about late Cornwall? again and enjoy it.

The ability fly,thing I am usually for most you like to possess?What’s you go around a things so being able to flyThat wouldmoment let me getwhen everywhere on time!

What is your favourite restaurant? Tabbs in bend and see a stunning sea view that moment in your career?

Passing Truro – fantastic food.What has been the best you’ve not come across before. my chartered accountancy exams, I got my results in the car park Renault car showroom and proceeded to dance around on the How do you like to relax?ofAanice bike ride Champagne or beer? Why can’t I forecourt.

when I get the chance.

have both?

What do you begrudge spending money on?

NHS

If you could build a house anywhere in If you could anyInsurance two people for prescriptions.

We all pay our invite National contributions, therefore I don’t seethey whybe I have paywould for the world where would it be? Probably dinner, who would andto why when I amthem? ill. invite Tom Kerridge and a ski chalet in Whistler – although my drugsyou Barack Obama. Tom Kerridge so he the commute to work may well be a If you could invite any twoapeople could assist preparing great meal, bit tricky! forand dinner, who would they beIand Barack Obama because have Probablyfor why wouldhe’d youkeep inviteme them?

If you could be a superhero, what no doubt enthralled my granddad my musical idol Freddie superpowers would you like to possess? hours withand some fascinating tales.

Mercury.

The first to ask all those questions The power to make my two-year old I didn’t get to ask before he died, and the What could you not live without? not wake up at 5am every morning. second because he could throw a party!

My Kindle.

Who was your teenage pin up? Phoebe What’s inventionmistake ever? The Cates.

Whatthe wasgreatest your biggest Internet one could Telling a customer in WHargue Smith it’s in life?(although Can money buy happiness? Not really, but also the worst!) when I was a Saturday boy that we didn’t stock the Bible due to a lack of the challenges of not having any can demand……I found them later on the What’s your favourite holiday destination? certainly cause misery. bottom shelf.

The French Alps.

Most annoying TV personality? What Describe yourself in three Describe yourself in three adjectives: a long list! Bruno Tonioli probably adjectives. Hard working, driven, fun.

Supportive, conscientious, motivated. comes out on top, immediately 48 | BUSINESS CORNWALL

38 The Last Word

LastWord_Mar17.indd 2

www.businesscornwall.co.uk

Business Cornwall Magazine | December 2016/January 2017

21/02/2017 09:50:53

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