0113 Busline Magazine

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CONTENTS

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JANuAry/FEbruAry 2013 Published by Rankin Publishing, Inc. www.buslinemag.com

IN THIS ISSUE Full Service Bus Company With 31 Years Of Success

Burlington Trailways ...................8

These 4 Transit Officials Discuss How They Have

Increased Services & Riders ..........................................22 UMA & NTA Join Forces For Orlando Convention/Travel Exchange .........................36 Busline’s Buyers Guide To

Vehicle Lifts.........................................42

Busline’s Buyers Guide To

Seating & Fabrics.................................54

Busline Vehicle Showcase

MOTORCOACHES 46 - 51 UMA Motorcoach Expo Booth Numbers Current As Of 01/07/13, courtesy of www.motorcoachexpo.com.

RAPID RESPONSE.....................................Page 6 INDUSTRY NEWS ...................................Page 35 ON THE COVER: Burlington Trailways President Ronald Moore stands next to one of his Prevost motorcoaches at the company’s headquarters in West Burlington, IA. See page 8.

CALENDAR OF EVENTS JANUARY 2013 January 20-24 United Motorcoach Association / National Tour Association Co-located Conventions Orlando, FL Info: 800-424-8262 MAY 2013 May 5-8 APTA Bus & Paratransit Conference Indianapolis, IN Info: 202-496-4800 JUNE 2013 June 1-5 Canadian Urban Transit Association (CUTA) Annual Conference St. John’s, Newfoundland Info: 416-365-9800

June 2-7 Community Transportation Association of America (CTAA) Annual Expo Conference Albuquerque, NM Info: 800-891-0590 JULY 2013 July 19-24 National School Transportation Association Annual Meeting & Convention Tulsa, OK Info: 800-222-6782 SEPTEMBER 2013 September 10-11 BusCon 2013 Chicago, IL Info: 800-576-8788

September 29 - October 2 APTA Annual Meeting Chicago, IL Info: 202-496-4800 OCTOBER 2013 October 26-31 Taxicab, Limousine & Paratransit Association Annual Convention & Trade Show Boston, MA Info: 301-984-5700 JANUARY 2014 January 11-15 American Bus Association Marketplace Nashville, TN Info: 800-283-2877

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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January/February 2013

EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc. Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke Reception: Sandy Pierce Advertising Contact Kevin Kennedy @ 623-434-8959 Email: kevloraz@cox.net Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net

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Company

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MAHA Lifts MCI (Motor Coach Industries) Midwest Bus Corporation Mile-X Monochem National Interstate Nissan Commercial Vehicles Penntex Industries Prevost Car Protective Insurance Company Relational Bus Systems Resorts Casino Hotel Safety Step Sardo Bus & Coach Upholstery SEFAC Service Insurance Shriver Insurance Agency Sutrak TEMSA TIB Transit Sales International TriMark Corporation Turtle Top UMA Vanner Power Volvo Willingham Inc.

www.maha-usa.com www.mcicoach.com www.midwestbus.com www.mile-x.com www.satellitechemical.com www.natl.com www.nissancommercialvehicles.com www.penntexusa.com www.prevostcar.com www.protective insurance.com www.rbs2000.com www.ResortsAC.com www.safetystep.net www.sardobus.com www.sefac.com www.serviceins.com www.shriverinsuranceagency.com www.sutrakusa.com www.temsa.com www.tibinsurance.com www.transitsales.com www.trimarkcorp.com www.turtletop.com www.uma.org www.vanner.com www.prevostcar.com www.willinghaminc.com

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Members of the Moore family involved with Burlington Trailways are, left to right, Charity Moore, Mark Moore, Lori Moore, Matthew Moore, Ronald Moore and Angela Moore. Ronald Moore (insert) also continues to drive for the company.

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perating a successful motorcoach company requires coordination on many fronts. Whether it’s hiring and training the right employees, keeping up with new technology and safety measures, or making sure everyone at the company is on the same page when it comes to customer service — coordination is paramount.

The 31-year success of Burlington Trailways, headquartered in West Burlington, IA, serves as a testament to the company’s ability to properly coordinate what needs to be done in order to get a large number of people safely from point “A” to point “B” and, oftentimes, back to point “A” again.

Burlington Trailways uses its coordination skills to provide the three basic types of bus travel on the open road: regular route (also referred to as “line haul”), tour and charter work. Whether putting together a fall foliage tour to Vermont, providing a charter trip to a ball game, or taking customers daily on regular route service to various cities stretching from Indianapolis, IN, to Denver, CO, — officials at Burlington Trailways con-

tinue to wear many hats for the benefit of today’s motorcoach rider.

“We are a full-service bus company, as I like to put it, where safety and customer service comes first. We started in 1982 as a regular route provider and have expanded our services over time,” Burlington Trailways President and Owner Ronald R. Moore said, from his company’s new facility in West Burlington.

Company motorcoaches travel approximately 8,000 miles per day for regular route service in six Midwestern states: Iowa, Illinois, Indiana, Missouri, Nebraska and Colorado. These routes stretch as far east as Indianapolis, as far west as Denver, as far south as St. Louis, MO, and as far north as Chicago, IL, and Cedar Rapids, IA. In other words, a passenger can purchase a ticket and board one of Burlington Trailways’ bright red motorcoaches in Indianapolis and make his/her way to Denver, if so desired, and vice versa.

Included in this regular route operation is service to and from Omaha, NE, Peoria and Champaign, IL, and such Iowa cites as Davenport (part of

Burlington trailways

Full service Bus Company with 31 years of success

By Harrell Kerkhoff, Busline Magazine Editor Page 8

BUSLINE

January/February 2013

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the Quad Cities), Waterloo and Dubuque.

“We have expanded our regular route service over the years, which today accounts for approximately 75 percent of our overall business,” Ron Moore said. “We also provide charter work, packaged tours and retail tours. We package these tours ourselves through our own in-house travel agency.

“When it comes to charters and tours, we travel coast-to-coast and into Canada.”

Three Generations t’s often been said that once the “bus business” gets into a person’s blood, it’s quite hard for him or her do anything else. This has certainly proven to be true for the Moore family as three generations have now been involved with bus transportation.

Ron Moore can trace his family’s roots in the bus industry to his father, Raymond Moore, who started Arrow Bus Lines in 1945 in Clifton, NJ. The company was later known as Arrow Trailways.

“After my father passed away, my sisters and I inherited the business and I ran it for many years,” Ron Moore said. “However, my wife (Lori Moore) is from Indiana and we wanted to raise our family in the Midwest, so we began to look for opportunities to do so while staying in

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The headquarters of Burlington Trailways includes a bus depot, maintenance facility and administration offices.

the industry. We eventually sold our New Jersey business and moved to Iowa. We acquired the operating authority to certain Iowa and Missouri routes from Continental Trailways.”

Bus travel has enjoyed a long history in the Burlington, IA, area. The city, which has a population of approximately 25,000, is located in southeastern Iowa and boarders the Mississippi River. Next door is West Burlington, with nearly 3,000 people and home to the main campus of today’s Burlington Trailways.

The roots of Burlington Trailways pre-dates the arrival of the Moore family by several decades. The Burlington Transportation Company was started by the Chicago Burlington Quincy (CBQ) Railroad in 1929. The railroad division concentrated on freight, while the bus line centered on passenger travel.

The Burlington Lines, as the bus division was called, started with 1 bus running on Highway 34 between Burlington and nearby Galesburg, IL. By the end of the year, buses were covering 858

January/February 2013

road miles. By 1931, the company had 17 bus lines that covered 1,024 miles and carrying a maximum of 21 passengers per bus. In 1934, service was added to destinations including Omaha and Denver.

The Motor Carriers Act of 1935 slowed the growth of bus lines in the United States as restrictions were placed on railroad companies owning such operations. In 1936, the National Trailways Bus (NTB) System was formed to compete with Greyhound Bus Lines. There were 5 bus lines that made up NTB, with Burlington Trailways being a founding member. NTB was the first organization supporting and promoting independent motorcoach owners and operators, Moore said.

Various other changes took place with the bus company in Burlington prior to the Moore family moving west in October 1981.

“When we arrived, the company was a line haul operation. My wife and I officially started in January 1982 with 4 buses and 11 employees, while serving passengers with daily runs between

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Cedar Rapids and St. Louis as well as Des Moines, IA, and Peoria,” Ron Moore said.

“Burlington was the main stopping point and where many of our drivers were based, so the decision was made for our family to settle in this area as opposed to Cedar Rapids or some other place along our regular routes.

“Over time, Burlington Trailways started to provide service to Peoria and Des Moines, eventually extending to Chicago. Our company also picked up abandoned routes that traveled to Davenport and Indianapolis.”

Today, the Moore family involved with Burlington Trailways includes Ron and Lori Moore (who works in accounting at the company);

son Matthew Moore, who serves as executive vice president of operations, and his wife, Angela Moore, vice president of accounting; and son Mark Moore, general manager, and his wife, Charity Moore, who is part of the office staff.

Along with a continual Burlington Trailways has a fleet of 32 motorcoaches. expansion of bus transportation services, Burlington Trailways has gone through a series of facility garage in place at another location. It was clear we needed a more up-to-date facility, so we evenchanges at its headquarters in West Burlington.

“When we took over in 1982, there was a small tually moved to our current location in West Burlington. Our company’s bus depot, meanwhile, was located at a nearby railroad station,” Ron Moore said.

In 1999, a new bus depot and 6,000 square feet of office space was built at the company’s West Burlington headquarters. An existing building, located next door, continued to house the Burlington Trailways’ maintenance shop and parts room.

Further expansion took place in 2009 when officials at Burlington Trailways purchased an existing building located about a mile from the company's headquarters. The purpose of this facility is to accommodate the travel, tour and charter business of Burlington Trailways.

The last building expansion at the company’s headquarters took place shortly thereafter, in 2011. Today, located next to its West Burlington bus depot, a 59,000-square-foot complex includes, among other features, six bus bays, 14 offices and a dispatch room. Also included are 4 dormitory rooms designed for drivers to use when they need to spend the night between long trips.

For security measures, the complex is surrounded by a tall chain-link fence and electronic gate.

“We also have a satellite garage in Davenport, about three blocks from the bus depot in that city.

Three of our coaches are based out of this facility,” Ron Moore said. “We are looking to expand in the Quad Cites area with a better facility and more motorcoaches as there is a lot of growth potential for this region.”

There are also a number of bus depots located in the different cities Burlington Trailways’ coaches travel to and from on a daily bases. It is at these depots where riders board and depart, purchase tickets and receive travel information.

Many of these same depots are used by Greyhound Lines.

“For example, we use Greyhound’s facilities in Denver, St. Louis, Indianapolis and Chicago, while Greyhound uses our facility in Champaign,” Ron Moore said. “These are fullservice bus depots.”

Learn To Adapt on Moore’s main advice when it comes to succeeding in the motorcoach industry may be simple to understand, but it’s not

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always easy to follow.

“You have to be willing to work hard and adapt to change,” he explained. “You can’t stand still in this business and say, ‘We have everything where we want it, thus we are not interested in changes.’ I have always believed that if you start believing this way, then your company will start going backward. You always have to be looking ahead.

“It’s also vital to provide a good product. We enjoy a lot of repeat business with our regular route service, tour and charter work. There are many customers who come back because they like what we do as a company.”

According to Ron Moore, a common mistake motorcoach operators can make when starting a motorcoach operation is not truly understanding their expenses. This, in turn, can place their company in economic peril.

“There were a lot of companies that entered the charter business, for example, after our industry went through deregulation. There were people involved with these companies who saw the money coming in, but didn’t understand where their money was going. It’s something every company must keep an eye on at all times,” Ron Moore said.

He added there is often a fine line that a trans-

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January/February 2013

portation company must walk when it comes to its rate structure.

“When fuel prices go up, for instance, it’s important to adjust your company’s rates.

However, it’s a sensitive market out there that requires the right balance to be in place,” Ron Moore said. “It’s important not to price your company out of the market, but you still have to make a profit to stay in business. Again, there is a lot to watch on a daily basis.”

Another component to any successful business is hiring the right employees. In the transportation marketplace — all positions are important, but having good drivers is critical. Not only are drivers “the face” of a bus company for many customers, but few positions in today’s workforce come with greater responsibilities.

At Burlington Trailways, the search of quality drivers is usually an ongoing process.

“Years ago, we would conduct a school once a year to train new drivers. Now, we are doing this every one to two months,” Ron Moore said. “Many of our older drivers are retiring.

Therefore, we continue to replenish our driver pool. Burlington Trailways is also a growing company. We need more drivers to fill new seats as well as take over for current drivers when they need a day off.”

Officials at Burlington Trailways believe in the philosophy that most people can be trained to safely drive a motorcoach — as long as they come with the right personality and attitude.

“We are willing to train people who have had no prior experience, and who do not currently possess a CDL license,” Ron Moore said. “It takes anywhere from three to five weeks, depending on the skills of the person, to get him/her ready to drive for our company.

“We look for people with the right personality.

Our drivers must be friendly and customer-service oriented. We also look at a candidate’s driving record and work history. If a person keeps changing jobs every six months or so, this could very well raise a red flag for us. We also test these candidates. They must score at a certain level, and the better they do on these tests, the more likely we will offer them a position.”

Burlington Trailways also uses a mobile bus simulator, which provides great training opportunities throughout the company’s service region.

“There are drivers of ours who are based out of such places as Omaha, Des Moines, Cedar Rapids, and Davenport. The simulator is driven to their particular location for training, with the help of our three safety trainers,” Ron Moore said.

To help the company find qualified drivers, officials at Burlington Trailways advertise in various newspapers and work with job service organizations found in Iowa and other states. It also has a monetary incentive program in place for current employees able to attract other people to the company who successfully gain employment themselves at Burlington Trailways.

“It’s still a challenge today to find people who want to work,” Ron Moore said. “Our entire

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in the winter and air conditioning would be nice to have in the summer. Times have changed.

Today’s bus/motorcoach equipment, of course, is far more advanced as customer demands have grown as well.

New motorcoaches at Burlington Trailways are typically put into regular route service for the first one or two years of their operation at the company before being moved to rabilia o m other lines of work, such as e with m istory h . charters and tours. The comy y it n il a fac omp out the nors c h o pany’s fleet consists of 32 motorg h u s o r y d th ilwa isplaye ton Tra coaches, 14 of which are Prevosts. These vehiBurling rominently d p cles include a growing list of amenities, all designed to keep riders safe and happy.

“Our Prevost models include the H3-45s, and workforce is around 150 people. This includes office workers, mechanics, ticket agents, dis- we just purchased three X3-45s this year,” Ron patchers and cleaners. We currently employ Moore said. “We started purchasing Prevosts years ago after receiving good reviews about their around 65 drivers, which includes part-timers.” reliability. With our regular route operation, especially the trips to and from Denver, these coaches Modern Equipment For Modern Travel hen Ron Moore started working in travel 20,000 to 22,000 miles a month. Reliability the bus business decades ago, there is a must.”

He added the Volvo I-Shift transmission, feawere two basic needs that riders requested while traveling — the heater must work tured in the company’s three new Prevost X3-45

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January/February 2013

motorcoaches, has worked well. The transmission is designed to improve performance and fuel economy. By continuously monitoring changing grades, vehicle speed, acceleration, torque demands, weight, rolling and air resistance, the IShift selects the most efficient utilization of the engine and knows when and where a shift is most beneficial.

Ron Moore’s son, Matthew Moore, who is executive vice president of operations at Burlington Trailways, said he has found the IShift transmission to have fewer maintenance issues while providing greater fuel mileage.

“We have also seen an ease in service. With the I-Shift, we can service the coach quicker and get it back on the road,” Matthew Moore said. “There also seem to be fewer problems with oil leaks.”

Providing greater comfort for riders is also an essential part of doing business when it comes to motorcoach travel. At Burlington Trailways, a lot of attention is focused on not only comfort, but safety and overall appearance as well.

“For example, we have our own upholstery made. The main colors inside most of our coaches are burgundy, grey and red,” Ron Moore said. “These vehicles have red floors which are waxed at regular intervals. They look nice. We receive a lot of compliments when it comes to our interiors.”

Other important amenities found inside

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See us at UMA Motorcoach Expo Booth #552

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alerts the driver if a vehicle ahead is getBurlington Trailways’ vehicles include ting close. If that vehicle gets too close, XM radios, satellite televisions, WiFi as then the yellow light will turn red and well as in-seat audio capabilities so pasthe adaptive cruise control will automatsengers can use head-sets while listenically slow down the motorcoach,” Ron ing to the radio or watching an on-board Moore explained. “It’s a good safety movie. These amenities are available for tool and helps keep our drivers more both tour and charter groups as well as alert.” regular route service.

The company’s touring coaches, Always Looking meanwhile, include galleys.

For New Destinations “For our tours, we have an escort on board along with blankets, hot towels, n the people-mover business, pillows, etc. In the morning, riders are customers can ultimately decide served roles, coffee, tea, hot chocolate the fate of a transportation com— it’s a nice way to travel,” Ron Moore pany. Burlington Trailways has been Driver training remains an important focus at Burlington Trailways. said. able to thrive for 31 years due to the Shown in a training room are company representatives, left to right, Keeping its fleet of vehicles clean is belief that the rider must remain satisJosh Pihl, Larry Thomas and Jay Hauenstein. a full-time job for specific personnel at fied. Problems must also be quickly Burlington Trailways. This includes addressed. will come in, receive fuel, get cleaned, inspected both interior cleaning and outside washing. Work and then it’s ready to go back into service. If a “People want to receive what they are paying of this nature is done at the company’s main facil- vehicle requires a longer inspection, then it’s for, and if there is a problem, we will address it ity at West Burlington as well as on the road. moved to the side so it doesn’t stop the line of promptly. The ultimate goal is to keep customers “We provide a monetary reimbursement for other coaches going through this process.” happy and coming back,” Ron Moore said. drivers while they are on the road to keep our It’s also important for the company to reach Technological improvements for the sake of motorcoaches clean. We want our vehicles to safety are also greatly used at Burlington new customers and satisfy unique demands — all always have a nice appearance,” Ron Moore Trailways. This includes adaptive cruise control, in an effort to achieve continual growth. said. “Inspections are also very important as these which allows drivers to maintain a pre-set speed “It’s nice to be able to work within a network coaches are on the road quite a bit. They don’t while the system itself automatically monitors of other Trailways’ companies, such as when putstay in one place very long. ting tours together,” Ron Moore said. “For examsurrounding traffic patterns.

“While at our West Burlington facility, a coach “There is a yellow light on the dashboard that ple, we may have a group in Iowa that doesn’t

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want to ride a motorcoach all the way to Texas.

Through our travel agency, we can make arrangements for these people to fly to Texas, where another Trailways’ company will transport them around while in that state. This is all done for the convenience of our customers.”

One-stop shopping remains an important objective for Burlington Trailways’ charter and tour efforts, he added.

“We can make all of the arrangements for a trip when it comes to lodging, food, tickets — whatever customers want us to do,” he said.

“We can provide a first class tour with great hotels. Being able to do this well is our niche.”

When it comes to tours, officials at Burlington Trailways put in a lot of effort when choosing new and exciting destinations.

“We remain in constant contact with people who sell destinations. Our own tour people use the information they receive from these contacts to come up with new ideas. We will then put a tour together based on these ideas and see how well it is received by our customers,” Ron Moore said. “There are also customers who write on their comment sheets what they want to see next.

If we get enough of them asking for the same type of trip, then we work to arrange such a tour.

“You have to be adaptive in this business.

There is a younger generation of riders coming aboard who like to have less structure in place regarding trips. They want to go to an

area and be on their own for a day or two, then come back to the group. We try to accommodate these people.”

Among the more popular tour destinations lately for Burlington Trailways have been trips to a vintage railway that operates in Colorado, travel to the Black Hills in South Dakota and fall foliage tours on the East Coast.

“We also participate in an ocean cruise offering every year for those people who don’t like to fly.

Our slogan is, ‘Don’t Fly, Don’t Cry, Go With Trailways.’ We will transport these customers by motorcoach to and from such port cities as Miami, FL, New Orleans, LA, and Galveston, TX,” Ron Moore said.

Driving Toward The Future lways on the move, representatives at Burlington Trailways are optimistic to what 2013 will bring when it comes to opportunities and growth potential. Ron Moore sees a good future for not only his company, but motorcoach travel in general.

“Regular route service has been holding its own the past few years. It helps when gas gets to the $4 a gallon level, meaning fewer people want to drive their cars,” he said. “We are providing some express trips for certain parts of the market.

Many riders located in such places as Iowa City, IA, Davenport and Cedar Rapids have expressed their desire for quicker routes.

A

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January/February 2013

“Charters and tours, meanwhile, are always changing, which we continually monitor. I think the future is good for the bus industry, but you must be ready to adapt to change. The main objective, however, is to provide quality customer service.”

Although he has been president of Burlington Trailways for many years, Ron Moore has remained a driver for the company as well. It’s a job he has always enjoyed, and allows him to better understand what it’s like to be on the road these days.

“My expertise has always been in operations. I like the interaction with people and selling our service while on the road,” he said. “You can provide great service even if you have a breakdown.

It’s all about how you, as a driver and as a bus company, handle each particular situation. You always try to do the right thing for customers.

“As a driver, I also get to see how people treat us, as a travel group, while on the road. This is important when at a hotel or specific destination.

I am able to attain a different take on things. It’s good to see first hand how we are being serviced by others in the travel industry. Usually, everything goes well.”

Contact: Burlington Trailways, 906 Broadway, West Burlington, IA 52655.

Phone: 319-753-2864.

Website: www.burlingtontrailways.com.

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Despite the ever-present struggle for funding, four officials of public transit entities told Busline Magazine recently how their respective systems are increasing ridership and services. All four veteran transit professionals expressed optimism that an increasing number of people will see the benefits of riding the bus as cities become more congested and environmental awareness is heightened.

By Rick Mullen, Busline Magazine Associate Editor

A

n act of the Minnesota State Legislature created the Duluth Transit Authority (DTA), of Duluth, MN, in 1969, making it one of the first publically owned, privately managed systems in the country, according to DTA General Manager Dennis Jensen.

At its inception, DTA was managed by ATE Management Company, which was purchased by Ryder Systems, Inc., in 1986. Ryder Systems was bought by First Transit, Inc., in 1999. DTA

has maintained its relationship with the management company throughout its acquisitions. As a privately managed system, DTA has no public employees. “We have a 62-bus fleet, and we operate out of a facility that was constructed in 1981,� Jensen said. “We travel about 2 million miles per year, with a ridership exceeding 3.2 million a year. We receive funding through a city of Duluth property tax. We receive state operating assistance, and

federal 5307 funding, as well. The city of Duluth is an excellent supporter of public transit.�

Jensen said the cold weather the area experiences has been a positive factor in the high level of support public transit receives, both from the city government and the riding public. “Public transportation is a very viable alternative to driving in the winter,� Jensen said. “There is also a large senior population here and they have always been supportive of public transit.�

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According to Jensen, DTA was one of the first systems in the country to introduce and embrace modern technologies such as AVL (automatic vehicle locator) on its buses. In addition, today DTA has digital street signs in place to tell riders when the next bus is expected to arrive.

“Everything here is computerized,” Jensen said. “Our maintenance inventory records, dispatching, trip scheduling, etc., is handled through our IT program.”

At first, Jensen was concerned when DTA implemented high-tech elements into the system.

“One of the fears I had was resistance from bus operators about the technology we were trying to put in place throughout the operation,” Jensen said. “What I forgot was, the people we were hiring actually grew up with computers, video games, smart phones, etc., so dealing with technology was second nature to them.”

When is comes to hiring drivers, DTA is particular.

“We conduct a very thorough background check on applicants,” Jensen said. “We use aptitude tests and follow the operators very closely through their first six months of training to make sure they are well suited to the job.

“Drivers are really DTA’s front line contact as the public sees them everyday. They are actually the most critical people at the transit system.

DTA General Manager Dennis Jensen

We believe if we hire right, we will save ourselves a lot of problems later.

“If we don’t have the proper screening and clearance for the employees who are going to be driving the buses, we only have ourselves to blame if any problems arise.”

In the spirit of seeking new technologies to meet the needs of the modern-day rider, DTA has moved into the alternate fuels arena.

“We have six hybrid diesel/electric buses, and we are looking at CNG,” Jensen said. “The city of St. Cloud, MN, just received a grant for a

CNG fueling station and buses. We are watching St. Cloud very closely as far as the cost and how they go about implementing a CNG program, because that will kind of set the tone for DTA.” One major project DTA is looking forward to completing is the construction of a $27 million downtown intermodal transportation terminal.

“The terminal will be located strategically about a block away from where we hope will someday be the location of a commuter rail service between Duluth and Minneapolis, called ‘The Northern Lights Express.’

“We are hoping there will be some preliminary engineering next year for that particular rail line. The project had received some funding from Congress, but the recession set in, putting it on the back burner.

“It truly will be an intermodal terminal and we hope to also have a bicycle shop there. We will have facilities for van pools and we will have a charging station for electric vehicles. It is quite exciting and we are looking forward to its completion. Hopefully, we will start construction, probably about June, with completion in late November 2014.”

In addition to its fixed-route service, DTA also contracts a paratransit operation called STRIDE, which stands for Special Transit RIDE. “The contractor is Transit Special Services out of St. Cloud,” Jensen said. “DTA provides the

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The four colleges and universities participating in the U-Pass Program are The University of Minnesota Duluth, The College of St. Scholastica, University of Wisconsin Superior and Lake Superior College.

When it comes to customer service, communication is key, Jensen said.

“The best thing we do is to provide instant communication to customers,” he said. “The information is disseminated in more than one format. We still have the old paper schedules, but now riders can also access our schedules through the Internet and with iPhones.

DTA vehicles on a blustery Minnesota day.

DTA has electronic signs Pass Program is also one of the most popular downtown to inform people when the bus is services DTA has ever introduced, Jensen said. coming.

“The greatest obstacle to riding the bus is U-Pass has been in place for 12 years.

“DTA has an agreement with all four area col- not knowing when the bus is coming or what leges, whereby, in exchange for an annual fee route it is taking. The difference between ridpaid by the colleges, we allow all the students to ing a bus and taking rail is, when a passenger ride on the DTA U-Pass Program,” Jensen said. gets on a train, he or she knows it is only going “They can ride any time, on any route. It is a 12- to go to one destination. The train is not going to month-a-year program, which means students take a side street or go into a neighborhood the who stay during the summer to work and those passenger is not familiar with. We have to prowho are local residents can continue to use the vide that same type of comfort level to people using public transit, that they are secure on the U-Pass bus system.” vehicles, maintenance and fuel, and they provide the employees and the dispatching. STRIDE is headquartered in our main operating facility.”

While STRIDE is popular, especially with Duluth’s large senior population, the college U-

bus. We want to give riders a sense of, not only security, but also reliability. In other words, the bus comes when it is supposed to come and it is clean and not old and smoking.”

While security cameras on buses help riders feel secure, DTA has also instigated a unique rule to further enhance rider security.

“We have a very strong anti-profanity regulation,” Jensen said. “If you swear on a bus, you will be taken off the bus. We don’t allow profanity.

“The philosophy is most of the incidents that occur on the bus, passenger-on-passenger type incidents, start with profanity and then escalate. At the first sign of something like that, the driver stops the bus and gives the offender one warning. At the second warning, the person is off the bus or it is a 911 call.

“We have about 25 police officers who are assigned to us on a part-time basis. We pay for this service. We can call for that police security and place them in areas where we are having problems. We don’t use the security force very often, but when we need them, the police officers are available to us.”

Looking ahead, Jensen has the feeling that the public across the nation is slowly coming to realize the country cannot sustain having a car, or two or three in every garage.

“There must be alternatives, not only just from an economical sense, but environmentally as

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well,” Jensen said. “I think rail has a very bright future, but there must be feeder lines into rail services.

“I think when people are making decisions about where they work and where they live, more and more they are going to make these decisions based on the availability of alternative transportation, and certainly bus and rail have a very important role to play.”

Website: www.duluthtransit.com.

B

is-Man Transit supplies Bismarck, ND (the state capital), and nearby Mandan, ND, with CAT Bus fixed-route bus service six days a week (except Sundays), as well as

24/7 paratransit service, according to Transit Executive Director Robin Werre.

Werre became transit director in 1990 when the service was only comprised of paratransit service for people with disabilities and seniors age 60 or older.

“When I started, it was just a paratransit system,” she remembered. “We had no fixed-route service at that time, and our door-to-door system for the elderly and disabled was the most important thing.”

In July 2001, after completion of a transit study, a proposal to begin fixed-route service was accepted by the Bismarck City Commission and the Metropolitan Planning Organization. In

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January/February 2013

August 2003, it was recommended and approved that the fixed-route system be called Capital Area Transit with the abbreviation of CAT. On May 6, 2004, the official dedication of CAT took place and the first rides began May 25.

Free rides were given during May and June to introduce the new service to the communities.

“We have 12 fixed-routes within Bismarck/ Mandan,” Werre said. “We are now at around 600 rides a day on our paratransit, with more than 10,000 people signed up. In addition, we are up to 450 to 500 rides a day on our fixed-route system. We have 23 smaller buses for paratransit, and 10 larger vehicles for the fixed-route service.

“Our paratransit system operates door-to-door and riders must qualify to use the service by filling out an application and providing proof of their age and/or disability. Riders can go any place between Bismarck and Mandan. We will assist them from the door of a building to our vehicle. Some of the riders have ridden with us for 20 years and we get to know them very well.

We go far beyond what ADA (Americans With Disabilities Act) regulations require.”

Bis-Man Transit is working to use funding more efficiently by encouraging physically able paratransit riders to use CAT fixed-route for some or all of their trips. A free travel training program is available for anyone interested in learning how to use CAT. “The more people we can move off the paratransit system onto our fixed-routes, the more we will be able to expand the fixed-route system,” Werre said. “We are going to tighten up our eligibility for our paratransit in order to get people over to fixed-routes.

“Also, when we started, we had a lot of circular routes. We knew this was not the normal way fixed-routes are planned, but we wanted to cover the communities. As per a suggestion in our most recent transit development plan, we would like to straighten those routes and go more to a hub and spoke type system with direct routes out and back.”

The transit facility and both CAT buses and paratransit vehicles are equipped with cameras, as is the transit facility, to ensure passenger safe-

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ty and to help solve any disputes that may arise.

Drivers are trained in first aid, CPR and other emergency services.

Several transportation services are operated out of the Bismarck-Mandan Transit Facility, including CAT Bus, paratransit service and a taxi service. The rural transit provider serving the Bismarck area, West River Transit, also is housed within the transit facility, and an agent in the facility’s out-of-town bus depot provides service for Rimrock Trailways Stages.

“The system is expanding and two additional garages have been added to the facility to accommodate growth Bis-Man has experienced,” Werre said.

In the Bismarck/Mandan area, like other small urban places in the country, people have a desire to drive their own vehicles and, for the most part, do not have an interest in taking public transportation. These attitudes are changing, though, as more people, many from larger cities, move into the area to work in the nearby booming oil fields.

“These people tend to be more familiar with using public transit and are familiar with how fixed-route services and schedules work,” Werre said. “Misty (Curn) is our marketing director, and she is constantly promoting the system, building community relations, and working with various service providers in the area to find the best transportation solutions for riders.”

The oil boom in western North Dakota has

caused a couple of challenges for Bis-Man Transit the past few years, including finding well qualified drivers and increased population.

“Drivers are very difficult for us to hire because the jobs in the oil fields pay way more than what we could ever pay and many businesses have ‘help wanted’ signs posted,” Werre said.

“The whole western part of our state has just boomed overnight and Bismarck is experiencing the overflow in population from those areas.

“It is a 100- to 200-mile commute from Bismarck to the oil fields. People go there and work 20 days on, 10 days off. Housing is at a premium price and in short supply in oil country, so many oilfield workers come to Bismarck with their families to find a place to live. The increase in population has made traffic and parking horrendous, but we are adapting and seeking ways to help alleviate those challenges by showing people the benefits of using public transportation.”

Website: www.bismantransit.com.

S

erving Cheyenne, WY, Cheyenne Transit Program (CTP) operates a fixedroute system 13 hours a day, while simultaneously serving the state’s capital city with curb-to-curb paratransit service.

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“We have experienced some growth over the past few years,” CTP Director Joe Dougherty said. “Although Cheyenne is the largest city in the state, we are a community of approximately 70,000 people. We don’t have some of the same demands that congested areas have, but we have a system that has grown and has done good things for the community. We think the community has become a little more transit dependent as time has passed. We are helping a lot of people who are transportation disadvantaged, and we are helping a lot of seniors. About onefourth of our ridership is senior citizens.”

When interviewed in late December, Dougherty said the system was poised to reach the 300,000 rides mark for 2012, which would be an all-time high.

“We had come close to these ridership numbers back in 2008, before the economy tanked,” Dougherty said. “When the recession hit, we found a lot of people who were utilizing the system didn’t have money in their pocket; therefore, they didn’t take quite as many bus trips. As a result, we went down to about 250,000 rides per year.”

CTP employs about 30 drivers — half part time and half full time. The transit system’s fleet,

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how we can best serve riders transfer station and administramost efficiently. We have tried tive offices are all equipped with to develop a system that stops video surveillance cameras. on the grid pretty much within “We store our buses in an every 1/4 of a mile when and enclosed facility,” Dougherty where we can.” said. “We don’t have transit The good news is Cheyenne’s cops, per se, like they do in some economy has remained fairly of the bigger cities, but we have robust during recent recessiona good working relationship ary times. The bad news is, in with law enforcement in terms good economic times, CTP has a of support. hard time keeping part-time “We have kind of held the drivers, Dougherty said. line on spending the past two “Nearly 30 percent of the peoyears, and have done without ple in this community work for capital outlay for bus replaceCheyenne Transit Program employees display Safe Driver Awards. the government. Cheyenne is a ment plans. However, we have been creative and found some state funds this relationships with our customers,” Dougherty county seat, as well as the state capital. It is the past year that will allow us to replace two of said. “Our vision is to provide safe, reliable pub- largest city in the state and there is an Air Force our fleet of 22 buses within the next six lic transportation, and help the people riding the base here. There is also oil exploration taking system sustain their self-sufficiency. place and Cheyenne is the closest city in months.

“For those people who no longer have the Wyoming to the Denver urbanized area (about “We have maximized our federal dollars and tried to minimize our local match, like a lot of ability to transport themselves, we want to help 100 miles to the south). There has been pretty systems try to do. We will continue to strive to them to continue to lead productive lives. We solid growth in Denver and the Front Range of provide what we think has become an important want to help them to be able to support them- Colorado. service to our community. People we serve selves and their families.”

“We have a big industrial park just a few miles To help ensure CTP is meeting the needs of south of Cheyenne on Interstate 25 toward would really miss public transportation if it wascustomers, the transit system will be developing Colorado, and we think it is going create more n’t here.”

In serving in a smaller community, CTP driv- a new five-year transportation plan in 2013. boom. They built the park and have sold nearly all “We really try to involve local people, peo- properties in the first phase of development. Phase ers know many riders by name, and customers ple with special interests and other trans- two offerings are being prepared for the future.” know the drivers.

“From this standpoint, we have a pretty good portation providers into the discussion on Because Cheyenne is a smaller city without a

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serious congestion problem, getting people to leave their cars and trucks at home and take public transportation is an ongoing challenge.

However, Dougherty thinks public attitudes toward taking the bus are slowly changing.

“I think public transportation will become a much bigger part of people’s lives everywhere, including here in Cheyenne, in the next 10 to 20 years,” Dougherty said. “It just stands to reason. It is more expensive and more difficult to maintain a private vehicle. In addition, the population is aging and people have infirmities that keep them from operating their own vehicle.

“I was in Europe in April. When I look at what Europe has done for public transportation, I don’t know that we are built that much differently than they are. Ultimately, I think the nation will continue to see that public transportation is a pretty good investment.

“One of the most amazing things I’ve seen is that college kids (Cheyenne has a large community college) have really come around and are utilizing public transportation.

When I was a student, I wouldn’t have considered getting on a transit bus. However, we find young college kids, as well as others all the way into their early 30s, don’t think twice about riding the bus.”

Website: www.cheyennecity.org/index.aspx?NID=252.

S

erving the city of Lincoln, the capital of Nebraska, StarTran operates 75 vehicles (62 fixed-route and 13 paratransit), traveling about 1.7 million miles a year, with a ridership of more than 2 million people a year, according to StarTran Transit Manager Larry Worth. StarTran vehicles are equipped with surveillance cameras and AVL. “AVL and security cameras have really been a good thing for us,” Worth said. “The security cameras save us a lot of money. When people say they fell, or get hurt, we have video tape to find out what happened.”

One new feature that is proving to be popular is the addition of bike racks on the buses.

“We are carrying 90 bikes a day, depending on the weather, and not just around the university,” Worth said. “Lincoln has an extensive trail system, where many people ride bikes.”

StarTran’s paratransit operation, called HandiVan, is a door-to-door transportation service to help meet the needs of individuals who, because of a disability, are unable to ride the regular fixedrouted city system. Paratransit vans account for about 61,000 trips per year, Worth said.

“We are not an authority, but part of the city of Lincoln’s Public Works Department,” Worth said. “All of our budgeting is through the city of

Lincoln. Since StarTran has to compete for funds with police, fire, libraries, etc., we don’t always get what we want. However, we do pretty well in meeting our riders’ needs.”

Worth said StarTran is known throughout the industry for embracing alternate fuels. Currently, StarTran’s entire fleet operates on bio-fuels.

In January 2013, StarTran will significantly expand its service to the two University of Nebraska campuses located in Lincoln. StarTran has traditionally shared bus service to the campuses with the University of Nebraska.

“We will be taking over all the service under contract with the university,” Worth said. “We are adding another five buses for this project and several more drivers. We have hit the 2 million ridership mark and, with the additional university service, we will adding another 300,000 to 400,000 riders.

“We only operate until about 7 p.m., and I think there is a need for more night service, especially in a university city. When we take over the university service, we will be operating on a limited basis in the evenings, mostly between the campuses, which are about four miles apart.

There is no Sunday service, but we do operate six days a week.

“Our goal throughout the system is to eventu-

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ally increase night service until at least 10 to 11 p.m. This is the biggest request that we hear from passengers.�

StarTran also operates the “Big Red Express,� which is a shuttle service for University of Nebraska football games.

In their quest to improve services across the board, StarTran officials are looking forward to being a part of a downtown rejuvenation initiative, which includes building a new arena downtown. Worth said part of the vision for the rejuvenation effort is potentially providing shuttle service between parking lots and areas of interest downtown, such as the restaurant district and the new arena. “To participate in this project will be exciting as we go forward,� Worth said. Worth also said information he has seen coming from APTA (American Public Transportation Association) indicates ridership in the country has increased for several years. “I think people are becoming more prone to looking at ways to use transit,� Worth said. “Nationwide, people in big cities are slowly beginning to recognize transit as a good way to get to and from work, school, the doctor, shopping, etc. I’m encouraged about the direction public transportation is going.�

Website: www.lincoln.ne.gov/city/pworks/startran/.

Prevost has introduced another mobile app which allows Prevost operators and maintenance facilities to access many valuable resources.

The newest Prevost app, called Prevost Tools, puts access to many Prevost Service tools all in one application. From any mobile device such as Apple iOS or Android phones and tablets, the user can link to wiring diagrams, pneumatic diagrams, technical manuals, driver’s guides and service bulletins for any Prevost or Volvo motorcoach.

The app also provides links to Prevost online warranty services, Prevost Liaison telematics system, and online parts ordering. Users can connect to the Prevost Merchandise website and Prevost Diecast Model website as well. In addition, the app contains a gallery of seated coach and motorhome images, which can be downloaded or set as wall paper for the mobile device.

The app is available in English, French and Spanish versions. Mobile device users can download the app for free at Apple’s App Store for iOS devices or Google Play for Android devices.

Prevost Donates H3-45 Motorcoach To ABA Foundation Live Auction Prevost donated a 2013 H3-45 motorcoach to the American Bus Association Foundation Live Auction, which was held Sunday, January 6, at ABA Marketplace 2013 in Charlotte, NC. Donations to the Foundation Live Auction help support ABA Scholarships, Industry Research, and Educational Programs. The ABA Foundation has awarded nearly 200 scholarships worth over $600,000 to industry families. The ABA research program has invested nearly $400,000 to show the societal impact of motorcoach travel and tourism. ABA provides the information to change minds and win allies in legislatures across the country. Visit www.prevostcar.com for more information.

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O

rlando, FL, is the home of the United Motorcoach Association’s (UMA) 2013 Motorcoach Expo at Travel Exchange. For the first time, the UMA Expo will come together with the National Tour Association (NTA) Convention. The two organizations will be colocating these events on January 20-24, 2013, at the Orange County Convention Center.

NTA’s educational sessions and the NTA Mall are open to all UMA Motorcoach Expo participants at no additional cost. Meanwhile, UMA’s educational sessions and Expo floor are also open to all NTA Convention participants at no additional cost. Joint events are open to all participants as well. NTA’s Exchange appointments on Wednesday, January 23, and Thursday, January 24, are open to UMA Expo participants for a fee.

On Sunday, January 20, UMA Expo registration will be open from 11 a.m. to 7 p.m. at the Exhibit Hall lobby. Additionally, the UMA State Association Summit is scheduled from 1 to 5 p.m. on Sunday. Also taking place on this day will be various NTA events, including a buyer-to-buyer

exchange, educational sessions and a faith leaders forum.

The UMA and NTA Welcome Reception/Icebreaker will be located at the Kennedy Space Center Visitor Complex at Merritt Island, FL. Coaches will depart from all Travel Exchange hotels for the event at 6:30 p.m. The reception is scheduled from 7:30 to 10 p.m.

Monday, January 21, registration opens at 7:30 a.m. through 6:30 p.m.

An opening ceremony is scheduled from 8 to 9 a.m. on Monday with former NASA astronaut Robert (Bob) C. Springer serving as the keynote speaker. This will be followed by the UMA Active Member Meeting and Legislative & Regulatory Update, from 9:15 to 10:30 a.m. Also starting at 9:15 and running until 4:30 p.m. is the UMA Maintenance Interchange.

Various pavilion appointments and educational sessions also take place on Monday.

A major event on Monday will be the UMA Expo Exhibit Hall Sneak Preview/NTA Wine Reception, taking place from 4:30 to 6:30 p.m.

Exhibitors will give demonstrations and showcase their latest industry prod-

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8.375x10.875 Claims Mgmt Ad:8.375x10.875_Ad_ClaimsMgmt 8/24/12 9:51 AM Page 1

NATIONAL INTERSTATE:

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As specialists in wheels-based insurance, we aggressively adjust hundreds of millions of dollars in claims each year.

And on every claim, we fight tirelessly to keep customer costs low. In fact, a recent study of 90+ years of Workers’ Comp and Auto Liability claims for 25 transportation companies, our techniques helped our customers enjoy a 20% savings compared with their previous carriers. But don't just take our word for it, here’s the story straight from two of our customers:

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“As an alternative risk client of National Interstate, I have found their claims process to be far superior to what I had come to expect after 20 years in the transportation business.

Their staff communicates with me frequently about even a minor claim. We have saved a significant amount compared to what I had expected our claims would cost. I get the feeling that

“Accidents can be emotional events.

National Interstate is working as hard as they can to keep the costs down.”

National Interstate has removed the emotion and substituted it with compassion and solutions. They’ve guided us through all our accidents

and resolved each one in a timely manner -- all while communicating with us at every step. Insurance is a necessity but, with National Interstate, it’s also an investment in our business success.”

3250 Interstate Drive Richfield, Ohio 44286 800-929-1500 www.natl.com

See us at UMA Motorcoach Expo Booth #607

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ucts and services during the sneak preview.

The UMA Motorcoach Expo at Travel Exchange on Tuesday, January 22, will begin at 7:30 a.m. with a Maintenance Competition held at the Escot Bus Lines facility. This event will last until 11 a.m. and provides participants with a chance to compete against each other to solve different maintenance-related issues.

Tuesday’s UMA Expo registration is scheduled from 8 a.m. to 5:15 p.m.

There will also be a continental breakfast at the Exhibit Hall from 8 to 9 a.m.

The UMA Expo Exhibit Hall will be open from 8 a.m. to 5:15 p.m. on Tuesday, allowing attendees to visit a wide variety of vendors. Lunch will be served at the Exhibit Hall from 11:30 a.m. to 1:30 p.m. on this day.

Also taking place on Tuesday will be several UMA Educational Sessions at the Exhibit Hall. From 8:15 to 9:15 a.m., a “Young Guns Round Table” is slated for the UMA Education Pavilion. During the same time period, a “Commercial Vehicle Safety Alliance (CVSA) Inspection Demonstration” will take place at the UMA Demo area at the Exhibit Hall.

From 9:30 to 10:30 a.m. on Tuesday, a session titled, “The First 24 Hours: How To Develop, Implement And Test A Serious Incident Response Plan” will take place at the UMA Education Pavilion at the Exhibit Hall. From 2 to 3 p.m. on the same day, “An Industry Crisis: Succession Planning In The Motorcoach Business” program will also be presented at the UMA Education Pavilion.

Taking place at the same time at the UMA Demo area at the Exhibit Hall will be a “Vehicle Lifts Safety” program.

From 3:15 to 4:15 p.m. the final UMA Educational Session on Tuesday will take place at the UMA Education Pavilion at the Exhibit Hall. This program is titled, “Utilizing Fleet Management Technologies To Improve Your Efficiencies And ROI.” Also taking place on Tuesday will be several NTA-focused events.

Tuesday’s final event will be the UMA and NTA Awards Dinner, scheduled from 6:30 to 11 p.m. at Room SA1 at the Orange County Convention Center.

The final day that the Exhibit Hall will be open is Wednesday, January 23. Show floor hours for this day are 8 a.m. until noon, with registration beginning at 7:30 a.m. A continental breakfast at the Exhibit Hall will take

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place from 8 to 9 a.m., while a luncheon is scheduled from noon until 1:30 p.m.

Also taking place on Wednesday are several more UMA Educational Sessions. From 8:15 to 9:15 a.m. at the UMA Education Pavilion at the Exhibit Hall will be a program titled, “After The Injury — Key Components To Effectively Manage A Worker’s Compensation Program.” At the same time, a second CVSA Inspection Demonstration will take place at the UMA Demo area at the Exhibit Hall.

Two UMA Educational Sessions take place from 9:30 to 10:30 a.m. on Wednesday. “Ten Mobile Technologies That Will Increase Revenue, Improve Customer Service And Reduce Risk” is the name of a program that will be held at the UMA Education Pavilion at the Exhibit Hall during this time slot, while an “Open Doors ADA (Americans With Disabilities Act) Demonstration” is set for the UMA Demo area at the Exhibit Hall.

From 10:45 to 11:45 a.m. on Wednesday at the Education Pavilion, a UMA Educational Session titled, “Managing Passenger Safety And Security In Today’s Media Connected World” is scheduled. This will be followed by a business management seminar featuring “Spader’s Total Management Program.”

Many NTA-sponsored events will also take place on Wednesday including educational sessions, DMO category breakouts, and exchange appointments.

The NTA Mall will be open from 8 a.m. to 5:45 p.m.

Wednesday will conclude with “A Party At NASCAR Sports Grille” scheduled from 7 to 9:30 p.m. This event is located just outside the gates of the Universal theme park. It will be followed by “Tourism Rocks At Hard Rock Cafe” from 9:30 p.m. to 12:30 a.m. The latter event is sponsored by Las Vegas CVA, Hard Rock Cafe and Prevost. Tickets for exhibitors and non-exhibiting suppliers are available for purchase. Motorcoach operators can pick up complimentary tickets at any sponsor booth.

Taking place on Thursday, January 24, will be the UMA 9th Annual Ray Dupuis Memorial Golf Tournament. The event will be held from noon to 6 p.m. at the Grand Cypress Golf Club in Orlando.

A number of NTA events will also take place on Thursday.

Visit www.motorcoachexpo.com for more information. Dates and times are subject to change.

See us at UMA Motorcoach Expo Booth #712 January/February 2013

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ABC sAles 400 Refurbished Coaches For Greyhound ABC Companies has announced the completion and delivery of the 400th Greyhound refurbished bus. Launched in late 2010, the Greyhound Fleet Revitalization Program was designed to enhance the Greyhound passenger trip experience by giving

the fleet’s MCI-model motorcoaches an overall facelift, acording to ABC spokespeople.

As part of a multi-year program to refurbish the fleet, Greyhound vehicles have been arriving at ABC’s refurbishment facility in Nappanee, IN, to undergo a process designed to recondition units

www.budgettruckandauto.com Pictured top row left to right are Denny Hasamear, Greyhound; Matt Irvin, ABC Companies; Grant Gelert, Greyhound; Mark Leahy, Greyhound; and Lee Loper, ABC Companies.

In the front is Rubinstein Charles, Greyhound.

Painting Ricon Lifts Fabrication Vinyl Graphics Collision Repair Certified Welding Frame Straightening : $YDORQ 5G ‡ -DQHVYLOOH :, 3+21( ‡ )$; 72// )5((

See us at UMA Motorcoach Expo Booth #551

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from bumper-to-bumper. The first of the modernized Greyhound coaches rolled out of the facility in September 2011.

ABC says each bus passes through 25 separate work stations during the refurbishment process, which takes approximately 45 days to complete.

Upgrades to the original coaches include WiFi, 110V outlets, LED lighting, leatherette passenger seating and extra legroom, as well as wheelchair lifts.

A strong workforce of mechanics, detailers, upholstery experts, technicians, and team members working at the ABC/Greyhound Nappanee facility have contributed to the success of the Greyhound Fleet Revitalization program since its inception.

ABC Companies continues to refurbish and deliver approximately 19 revitalized Greyhound coaches each month.

Visit www.abc-companies.com.

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ADVERTORIAL

Distinctive Systems: Specializing In Comprehensive Software Distinctive Systems is an independent software vendor specializing in the development of products for coach, bus and truck companies.

Established for 30 years, they have supplied hundreds of systems to operators throughout the United Kingdom, Ireland, North America, South Africa, Australia, New Zealand and beyond.

The range of software is comprehensive and includes systems for managing coach based charters, regular contract work, community transport operations, gross payroll, vehicle maintenance, workshop management and both back office and online reservations for extended tours, sightseeing trips and shuttle services.

All of the applications are Windows based and have been developed using Microsoft Visual Studio. The success that has been achieved over the years comes about as a direct result of their unique experience of both the IT and passenger transport industries.

The year 2012, in particular, has been very exciting at Distinctive Systems. A new Rental Option has been offered to clients for all 3 of the Distinctive Systems applications. This has led to another record amount of new client adds to the Distinctive Systems user base. In fact, year after year, for the past 3 years, have seen increased user additions in record numbers.

The Annual User Group meeting, coupled with

an ongoing webinar series and expanded Support Services, has ensured successful implementations, ongoing growth of the usage of the applications with existing clients and continued interaction with the publisher and actual developers of the products.

Numerous features and enhancements have been added to the entire product suite. Topping the enhancement list is the new Coach Manager Gross Payroll module. The module has been eagerly anticipated by clients since new functionality for gathering vehicle and driver actual mileages and duty times was introduced just over a year ago. Intended to form the basis of the planned payroll functionality from the outset; the finished result provides operators with the most powerful specialized payroll solution ever to be made available to the North American motorcoach industry.

Also released in 2012 is an integration from the Microsoft SQL Server based Coach Manager charter and contract booking system to Microsoft Dynamics GP General Ledger. The integration, which is incorporated directly into the Coach Manager software, consists of a batch controlled CSV export of invoice, credit, adjustment and payment transactions.

An integration built using Microsoft's Integration Manager tool is then used to import

the resulting data file into Microsoft Dynamics GP General Ledger. The Coach Manager side of the integration is available free of charge to all clients with current Coach Manager Software Maintenance agreements.

Additional features have been continually added to the Tour Booking System (TBS).

Scheduled to be released in early 2013 is a fully revised and updated data driven website which is a component of the in-house reservation system. This allows operators to create and maintain a professional website without the expense of employing a specialist web design company.

The full TBS application can be further extended with the addition of the TBS Online Booking facility. The Online Booking facility allows clients to create an account, enter passenger names, select their seats, choose pick-up points, select their preferred accommodation along with any supplements, accept or decline insurance and pay either a deposit or in full as appropriate.

Work on the Vehicle Maintenance System (VMS) has continued as well. An optional tire management module has been designed to manage the maintenance and history recording of individual tires fitted to vehicles in the fleet.

This new module is also scheduled to be released in early 2013.

For further details, or to arrange a no obligation demonstration, please call 646-448-9981.

See us at UMA Motorcoach Expo Booth #623 January/February 2013

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ARI-HETRA 12775 Randolph Ridge Lane Manassas, VA 20109 USA 703-359-6265 FAX: 703-359-6405 Web Site: www.ari-hetra.com Products: ARI-HETRA is the U.S. manufacturer of a full line of heavy-duty vehicle maintenance equipment.

Known for products including its mobile lifting system, exhaust extraction system and heavy-duty wheel service equipment.

ARI-HETRA Mobile Lifting Systems are capable of servicing all types of heavy-duty vehicles and equipment.

There are no limitations regarding vehicle weight, wheelbase or configuration. 08

BUYERS

GUIDE

Gray Manufacturing Company, Inc. 3501 S. Leonard Rd. St. Joseph, MO 64503 USA 816-233-6121 FAX: 816-233-7251 Web Site: www.grayusa.com Products: Gray Manufacturing is a family-owned and operated company. It designs, manufactures, sells and services innovative, high-quality and reliable professional service equipment for the automotive, truck, and service vehicle industries.

Gray offers a complete line of professional service equipment including: mobile column lifts, wheel lift systems, transmission and component jacks, air jacks, floor jacks, vehicle support stands, shop presses, wheel dollies, fluid handlers, forklift jacks, oil filter crushers, and truck tire changers. 09

TO

MAHA USA See Ad On Page 43 2404 East Highway 134 Pinckard, AL 36371 USA 866-624-2872 FAX: 334-983-1094 E-Mail: sales@maha-usa.com Web Site: www.maha-usa.com Company Officers: Wolfgang Raffler, Managing Director/ COO Products: Combining leading technology with quality features and benefits, MAHA USA is a leader in providing heavy-duty workshops, municipalities, and the U.S. government with some of the most innovative lifting systems on the market. All MAHA USA mobile column lifts are made in the USA.

PLEASE VISIT

BUSLINE M

A G A Z I N E AT UMA EXPO BOOTH

509

#

UMA EXHIBIT HALL HOURS

January 21 - January 23 Monday, Sneak Preview 4:30 - 6:30 p.m.

Tuesday, 8 a.m. - 5:15 p.m.

Wednesday, 8 a.m. - Noon See us at UMA Motorcoach Expo Booth #929 Page 42

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MAHA USA’s most prized lift, the Wireless MCL, is the only wireless mobile lifting system on the market designed with a re-circulating ball screw lifting mechanism, according to the company. The re-circulating ball screw technology assures years of troublefree service. MAHA USA’s ball screw design eliminates fluid leaks and synchronization problems and will operate at any temperature, inside or outside.

Available capacity options include 16,000 pounds or 18,000 pounds per column. Specifically designed with user-friendly wireless communication, the columns have the ability to communicate on up to 10 different frequency channels, allowing operation of multiple sets in the same area.

In addition to mobile column lifts, MAHA USA is a complete workshop supplier, offering a full line of heavy-duty workshop equipment consisting of the KAR pantograph lift, Vega parallelogram lift, lowrise wheel lifting systems, jack stands, transmission and clutch jacks, shop cranes, lifting tables, wheel balancers, tire changers, emission testers and PBBT certified brake testers. 13

rpedrick@mohawklifts.com; Buck Gasner, Sales bgasner@mohawklifts.com; Tim Gralewski, Sales timg@mohawklifts.com Products: Mohawk, a leader in lift technology, offers environmentally safe above-ground lifts ranging from 6,000 to 240,000 pound capacities. Mohawk manufactures two post lifts, scissor lifts, turf lifts, four-post lifts, mobile column lifts, parallelogram lifts, many specialty items and lift accessories. Since 1981, Mohawk has manufactured the highest quality, safest auto and truck lifts available, according to the company. Mohawk is a lift supplier for garages, independent shops, government, state, utility, and fleet lifting requirements. Mohawk’s popularity is based on a combination of safety systems, design, construction, and an inclusive warranty.

Mohawk products have passed rigid third party compliance testing to ANSI/ALI ALCTV-2011.

Certification for ANSI compliance has become important to lift specifiers and users. Mohawk Lifts are designed, welded, and manufactured in the U.S.A. 13

Mohawk Lifts (Mohawk Resources Ltd.) 65 Vrooman Ave. \ P.O. Box 110 Amsterdam, NY 12010 USA 800-833-2006 FAX: 518-842-1289 E-Mail: sperlstein@mohawklifts.com Web Site: www.mohawklifts.com Company Officers: Steve Perlstein, Sales Manager sperlstein@mohawklifts.com; Ray Pedrick, Sales -

Omer North America Inc. 2300 Speers Rd. Oakville, Ontario L6L 2X8 CANADA 877-799-5438 FAX: 905-891-1214 E-Mail: david.bowman@karliftsolutions.com Web Site: www.karliftsolutions.com Company Officers: Harold Yeo, Orietta Rosatto Products: Omer North America offers the KAR

LIFT Pantograph lift in capacities - 44,000, 55,000, 66,000, 77,000, 88,000 and 99,000 lb. The KAR LIFT is available in runway lengths - 23’, 26’, 30’, 33’, 36’, 48.5’ long powder coated or completely hotdipped galvanized. All of these models have been ALI/ETL certified to the new AL CTV 2011 standards. Omer has built KAR LIFTS up to 57’ long and 121,000 lb. capacity. Omer holds several patented design features that include a “Volumetric Control” that eliminates all electronics on the lift, and AOS energy absorbing material that eliminates the need for the lift scissors to have “slide” to eliminate stress. For customers who prefer electronic synchronization, Omer offers a four motor/pump control with industrial inclinometers mounted on each scissor. 13 Rotary Lift 2700 Lanier Drive, Madison, IN 47250 USA 800-640-5438 FAX: 800-578-5438 E-Mail: userlink@rotarylift.com Web Site: www.rotarylift.com Products: Rotary Lift is a leading manufacturer of vehicle lifts designed to increase technician productivity and fleet uptime. With a commitment to product quality, testing and safety, Rotary Lift’s products have achieved a solid reputation. Rotary Lift offers a full line of heavy-duty vehicle lifts for servicing the wide range of buses on the road today. The line includes inground, scissor, parallelogram, mobile column and four-post surface lifts. With more than 1,000 installed over the last 10 years, the Rotary Lift

See us at UMA Motorcoach Expo Booth #413 January/February 2013

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MOD30 environmentally friendly inground lift is a reliable choice. It was recently updated with an ultralow profile superstructure for lifting low-floor and kneeling buses.

Rotary Lift’s EFX60™ inground scissor lift is fast and easy to set up, so technicians can spend more time working on the bus. The EFX60 also uses stronger components for extended service life. The Wireless Mach 4™ mobile column lift is a wireless lift with standard back-up communication cables to ensure virtually zero downtime. Rotary Lift is a Vehicle Service Group (VSG) brand. VSG’s global headquarters and ISO 9001-certified North American manufacturing operations are in Madison, IN. Rotary Lift’s MOD30, EFX60, Wireless Mach 4, Mach 4, parallelogram and heavy-duty four-post lifts are all made in the U.S.A. 13 Sefac, Inc. See Ad On Page 42 23 Fontana Lane, Suite 110, Baltimore, MD 21237 443-730-1023 FAX: 443-730-1026 E-Mail: sefac@sefac.com Web Site: www.sefac.com Products: After the recent launch of the SEFAC S1, SEFAC lifts are now available in two capacities. The S3 has a capacity of 18,000 lbs (per column), making it ideal for the heavy-duty motor coach/transit bus applications; and the S1, which comes in a 12,000 lb. capacity and is suited for light-to-medium-duty fleets. While many are familiar with the benefits of a portable lift, the drive mechanism is what sets SEFAC apart. For 40 years, all SEFAC lifts have used a guaranteed failsafe steel screw, bronze

load nut and steel back-up nut. The self locking characteristics ensure that the vehicle will always remain in the air, and that the only means of raising/lowering is by the operator pressing the up/down button. It is also proven to last longer than other systems as it does not wear when the vehicle is raised. Both products come with great features and user-friendly controls, and both products are backed up by the best after-sales support in the business, according to the company. SEFAC technicians are on hand to take care of any unforeseen maintenance issues and the company offers a range of preventative maintenance agreements. 13 Stertil-Koni 200 Log Canoe Circle, Stevensville, MD 21666 USA 410-643-9001 FAX: 410-643-8901 E-Mail: lifts@stertil-koni.com Web Site: www.stertil-koni.com Products: Stertil-Koni, based in Stevensville, MD, is one of the fastest growing heavy-duty vehicle lift companies in the United States, according to the company.

With an extensive inventory of lifts, and working through an exclusive network of distributors, StertilKoni sells its complete line of heavy-duty vehicle lifts throughout the United States and Canada. Stertil-Koni has expanded manufacturing of its broad range of mobile column lifts in the United States with manufacturing facilities in Streator, IL. Stertil-Koni manufactures all types of heavy-duty lifts, including mobile column lifts, platform lifts, parallelogram lifts, in-ground axle engaging lifts, and two-post lifts. Stertil is ISO 9001 certified, and most lifts are ALI/ETL certified. 12

NICB's 2012 Investigator of the Year Jim Dunn (left) joins with his Lancer SIU colleagues Geraldine Gragnaniello, NCIB award recipient Irene DeSimoneFord, Greg Frey and Holly Ritholtz.

Lancer Insurance Special Investigations Unit Members Receive Recognition Lancer’s Jim Dunn has been named NICB’s Investigator of the Year 2012 for the bureau’s Area 7 which includes New York, New Jersey, Connecticut and sections of Massachusetts. Dunn’s SIU colleague at Lancer, Irene DeSimone-Ford, was awarded NICB’s 2012 Certificate of Recognition.

Both who are in the frontlines of the Long Islandbased commercial auto insurer’s efforts to combat insurance fraud, received awards at NICB’s Training Seminar and Luncheon.

Lancer is rated “Excellent� by the A.M. Best Company and was awarded the Ward’s Top 50 Award for property/casualty insurance companies in both 2011 and 2012.

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TriMark Corporation 500 Bailey Avenue New Hampton, IA 50659 800-447-0343 ~ Fax: 641-394-2392 www.trimarkcorp.com

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news from temsA Ready Bus Line Ready Bus Line, Inc., recently added a new Temsa TS-35 coach to its fleet. Ready Bus Line has over 50 years of experience in transportation and coordinating group charters and shuttles.

Tom Ready said: “We purchased a new Temsa this fall from CH Bus Sales, Inc. Our first trip with the Temsa was a New England tour.

The group enjoyed the shorter bus because of the flexibility of getting around Manhattan so easily. It handled well, and had plenty of luggage space for the group. Our mechanical staff spent lots of time inspecting the coach before the purchase decision was made.”

The TS35 is a 35 foot stainless steel integral designed coach designed to provide excellent durability and safety, according to the company.

Southern Coaches Southern Coaches, Inc., is a privately held corporation in its 24th year of operating. The company started with two coaches and has continued to grow to now a fleet of 23 coaches. The late G. Milton Adams and two sons, John and George, started the business in 1989.

Southern Coaches recently took delivery of two Temsa TS35 coaches. These coaches seat 36 passengers with threepoint seat belts and sound and video systems, 110 volt plug outlets and WiFi capability.

Visit www.chbussales.com Shown, left to right, are John Adams, vice president or www.temsaglobal.com for of Southern Coaches, Inc., and Tim Guldin, vice more information. president, sales and service, of CH Bus Sales, Inc.

ABC Donates M1235 Mid-sized Motorcoach To ABA Foundation Live Auction ABC Companies donated a 2013 M1235 mid-sized motorcoach to the American Bus Association Foundation Live Auction, which was held Sunday, January 6, 2013, at ABA Marketplace in Charlotte, NC. Donations to the Foundation Live Auction, such as the new M1235 from ABC Companies, help support ABA Scholarships, Industry Research, and Educational Programs. The ABA Foundation has awarded nearly 200 scholarships worth over $600,000 to industry families. The ABA research program has invested nearly $400,000 to show the societal impact of motorcoach travel and tourism and provides the information to change minds and win allies in legislatures across the country.

For more information, contact ABC Companies at 800-222-2875 or visit www.abc-companies.com.

Relational Bus Systems, Inc. To Celebrate 20th Anniversary At UMA Booth Company spokespeople say it has been 20 years since RBS offered the GoChart charter management and GoTour tour management software to the industry, and RBS now serves almost 500 customers in North America.

RBS will be participating in its 20th UMA conference in Orlando, FL, this year.

Principals Walter Buist, Bob Schecter and Jonathan Mead will attend to provide GoChart demonstrations.

Laura Horvath, the RBS GoTour specialist, will also attend to provide GoTour demonstrations. Attendees are invited to visit booth #421 to help RBS celebrate.

Call today at 800-448-7001 or visit www.rbs2000.com to request an evaluation copy of GoChart or request access to the GoTour demo site.

I N T E L L I G E N T T R A N S P O R TAT I O N We Are Making Room For New Inventory Great Prices... Great Values… Call Today!

High-End Luxury Pre-Owned Vehicles 5

14

AVAI LABL E!

AVAIL ABLE !

2007/2008 KK33 Ford Krystal Koach F-550, 31 Pass

Total Options Value: $32,820.00

2005 Setra 417, 52 Pass

Call For Special Pricing!

20

2007/2008 Krystal KK38 3200, 37 Pass

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Total Options Value: $39,775.00

Pier 27, The Embarcadero, San Francisco, CA | (415) 595-8164 www.coachsales.com | johnl@bauersit.com See us at UMA Motorcoach Expo Booth #943 January/February 2013

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BUSLINE VEHICLE SHOWCASE

Prevost

Prevost

Prevost X3-45

Prevost H3-45 With its striking new appearance, the redesigned H-Series illustrates Prevost’s passion for continuous improvement. Prevost AWARE Adaptive Cruise Braking, the Prevost Electronic Stability Program, and the Prevost Welded Rail System take safety to a new level.

The Volvo D13 engine is the only EPA 2010 engine that uses an existing platform, so it is the only engine platform that has been tested with years of real-world road conditions. Volvo’s D13 engine has smooth, quiet operation and drastically lowers emission of air pollutants. The Volvo D13 with advanced SCR exceeds EPA emissions standards to bypass the industry in terms of environmental care.

Using its multiplexed architecture, Prevost moved controls for key functions from the dashboard to the steering wheel, helping to increase safety for all on board. Prevost’s new Cluster showcases an insightful Driver Information Display (DID), providing significant advantages to drivers and operators. Important information is easily communicated, offering several valuable tools such as fuel data management, data logging and clear text display messages.

Visually, the H-Series grabs public attention and embodies the Prevost brand and its unique DNA in a highly recognizable and memorable way. Its elegance and prestige confirm a company’s status and reputation.

Model............................................................................................Prevost H3-45 Seating Capacity.............................................................................................56 Length ...............................................................................................................45’ Width ...............................................................................................................102” Height........................................................................................................146.25” Wheelbase .................................................................................................316.12” Overhang (front/rear) ......................................................................75” - 107” Inside Height (min./max.)..........................................Floor to Ceiling - 77” Turning Radius ............................................................................................44.6’ Tire Size..........................................................................................315/80 R22.5 Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010) Transmission ..................Allison World, 4th Gen., 6-Speed Auto. Trans.; Volvo I-Shift, 12-Speed Semi-automatic Brakes..........................................................All-Wheel Disc Brakes with ABS Fuel Tank Capacity.......................................................................230 U.S. gal.

Air Conditioning .........Carrier 05G compressor w/Base Engine 9 Tons Baggage Capacity............................................................................580 cu. ft.

Wheelchair Lift Option...............................Interchangeable Swap & Plug Steering ........................................Steering Wheel w/Integrated Controls, Tilt & Telescopic, and Integral Power Steering, Variable Assistance Power Steering Suspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle Page 46

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January/February 2013

The X3-45 carries on the Prevost tradition of innovation, showcasing advanced technologies. The Prevost Welded Rail System and Prevost Electronic Stability Program take safety to a new level.

The Volvo D13 engine is the only EPA 2010 engine that uses an existing platform. Volvo’s D13 engine has smooth, quiet operation and drastically lowers emission of air pollutants. The Volvo D13 with advanced SCR exceeds EPA emissions standards.

The Prevost X3-45 has the longest wheelbase in the touring coach market (334.5 in.), giving passengers a smooth ride, and features the largest under-floor surface area (139 sq. ft.) in the industry. At 134 inches, the Prevost X3-45 has the lowest overall height of all seated coaches, providing easy access to virtually any pick-up or drop-off site.

Equipped with the Prevost Advanced Multiplex System, the Prevost X3-45 delivers dependability and maximizes operational efficiency. The user-friendly system features a multitude of benefits, including easier maintenance, faster troubleshooting and quick and accurate diagnosis of problems with vital components.

Prevost 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA Tel: 418-883-3391 Toll-Free: 877-773-8678 Fax: 418-883-4157 Web Site: www.prevostcar.com Model............................................................................................Prevost X3-45 Seating Capacity .............................................................................................55 Length ...............................................................................................................45’ Width ...............................................................................................................102” Height..............................................................................................................134” Wheelbase .................................................................................................334.5” Overhang (front/rear) ...........................................................72.30” - 86.60” Inside Height (min./max.) .........................................Floor to Ceiling - 80” Turning Radius ............................................................................................42.6’ Tire Size..........................................................................................315/80 R22.5 Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010) Transmission ..................Allison World, 4th Gen., 6-Speed Auto. Trans.; Volvo I-Shift, 12-Speed Semi-automatic Brakes..........................................................All-Wheel Disc Brakes with ABS Fuel Tank Capacity.......................................................................208 U.S. gal.

Air Conditioning .........Carrier 05G compressor w/Base Engine 9 Tons Baggage Capacity .............................................................................513 cu. ft.

Wheelchair Lift Option...............................Interchangeable Swap & Plug Steering ........................................Steering Wheel w/Integrated Controls, Tilt & Telescopic, and Integral Power Steering, Variable Assistance Power Steering Available Suspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle

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BUSLINE VEHICLE SHOWCASE

Prevost

Prevost

Volvo 9700

Prevost X3-45 Commuter Coach

The Volvo 9700 is a coach that makes an impression. A modern exterior with characteristic Volvo feel is matched by an elegant interior featuring soft, gentle shapes and well-designed trim.

Exceptional comfort abounds throughout the Volvo 9700.

Electronically controlled air suspension and a rigid frame design make for a confident, reassuring ride. A low interior noise level and comfortable seats also ensure an enjoyable journey, and large tinted windows provide excellent visibility all around.

High-efficiency brakes, electronic stability program, three-point seat belts and Volvo-unique impact protection for the driver and the other road users are just some examples of its safety equipment. With all its service points grouped together logically, the Volvo 9700 is easy to maintain. Highly integrated components – like the D13 engine and IShift Transmission – simplify service scheduling and make for convenient “one-stop shopping” when vehicles require maintenance.

The I-Shift is an intelligent transmission system that combines the robustness and dependability of a manual gearbox with the comfort and convenience of an automatic transmission. Its latest generation ensures substantially improved performance and fuel economy.

Productivity, efficient design and safety define the Volvo 9700.

The X3-45 Commuter Coach is designed from the Prevost platform known for durability, reliability, and lifetime value. The X3-45 coaches are constructed to be used in a demanding commuter application which requires reliable vehicle performance, and the coach has been 12-year Structural Integrity Tested. Developed with a focus on transit operation concerns such as passenger safety, accessibility, low operation costs and ease of maintenance, the X3-45 Commuter features a very reliable structure.

The Prevost Electronic Stability Program is the first system with rollover and under/over-steer protection and electronically compensates for quick reactions in adverse conditions, according to Prevost.

The Prevost X3-45 includes three-point seat belts on a 20G rated welded rail system for an exceptionally secure passenger environment.

Passengers of the X3-45 Commuter immediately notice the large entry area through the bi-part doors with the lowest steps and shortest stairway, making it easier on mobility challenged passengers. Another feature noticed by passengers is the high interior space – a full 80-inches of space from floor to ceiling. Additionally, the commuter can be outfitted with a Wi-Fi system, state-of-the-art sound and video, and electrical outlets at each seat to keep passengers plugged in and in touch while commuting.

Model .................................................................................................Volvo 9700 Seating Capacity.............................................................................................54 Length ...............................................................................................................45’ Width ...............................................................................................................102” Height..............................................................................................................145” Wheelbase ......................................Between front and tag axle - 254.84” Overhang (front/rear) .....................................................................112” - 109” Inside Height (min./max.) .................................Front - 77.2”; Rear - 72.8” Turning Radius..........................................................................................42.83’ Tire Size..........................................................................................315/80 R22.5 Engine .........................................Volvo D13 w/SCR (EPA 2010), 435 HP, 13L Transmission ..............................Volvo I-Shift, 12-Speed Semi-automatic Brakes...............................All-Wheel Disc Brakes w/ABS double circuitry Fuel Tank Capacity........................................................................210 U.S. gal.

Air Conditioning .........................................................Carrier - AC353 GenIV Baggage Capacity................................400 cu. ft. (under-floor capacity) Wheelchair Lift Option .........................................................................Built in Steering .....................Tilt and Telescopic, and Integral Power Steering Suspension ..........Wide-Stance Tuned Suspension w/Liftable Tag Axle

Model .........................................................Prevost X3-45 Commuter Coach Seating Capacity .............................................................................................57 Length ...............................................................................................................45’ Width ...............................................................................................................102” Height..............................................................................................................134” Wheelbase .................................................................................................334.5” Overhang (front/rear) .............................................................72.30”; 86.60” Inside Height (min./max.) .........................................Floor to ceiling - 80” Turning Radius ............................................................................................42.6’ Tire Size..........................................................................................315/80 R22.5 Engine .........................................Volvo D13 w/SCR, 435 HP, 13L (EPA 2010) Transmission ....................Allison World, 4th gen., 6-speed auto. trans.

Brakes...........................................................................All-Wheel disc. w/ ABS Fuel Tank Capacity.......................................................................208 U.S. gal.

Air Conditioning..........Carrier 05G compressor w/base engine 9 tons Baggage Capacity .............................................................................513 cu. ft.

Wheelchair Lift Option...............................Interchangeable swap & plug Steering.........................................Steering wheel w/integrated controls, Tilt & telescopic, and integral power steering, (Variable Assistance Power Steering Available) Suspension.................................................Wide-stance tuned suspension w/liftable tag axle January/February 2013

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BUSLINE VEHICLE SHOWCASE

Motor Coach Industries

Motor Coach Industries

MCI D4505 / D4005

MCI J4500 Redesigned for 2013, the industry’s best-selling MCI J4500 coach has heightened curb appeal and a more elevated presence, along with workhorse reliability and a modern look to fit perfectly with existing J4500 fleets. New LED headlamps are brighter, durable and easy to service. A new smooth rear cap also modernizes the back of the coach and provides more space for brand messaging.

Wide-ride suspension, electronic stability control, a SmartWave tirepressure monitoring system and a fire suppression system are standard.

Options include a steerable tag axle for a tighter turning radius, threepoint seatbelts, as well as 110 volt power outlets and Wi-Fi connectivity. The model delivers improved fuel economy through powertrain optimization.

Part of the industry’s all-time best-selling series of coaches, the 45foot MCI D4505 and 40-foot D4005 are renowned for their durability, dependability and curb appeal, and ride on front-axle Koni shocks for a smoother, more responsive ride. The models feature an ACTIA multiplex system, a fourth-generation technology with more capabilities to maximize a coach’s performance, and an ergonomic driver dash for easy interfacing. Safety features include electronic stability control, a tire monitoring system and a fire suppression system.

Motor Coach Industries; 1700 E. Golf Road, Suite 300, Schaumburg, IL 60173; 847-285-2000; 800-428-7626; Fax: 847-285-2013 Email: marketing@mcicoach.com; Web site: www.mcicoach.com

Motor Coach Industries; 1700 E. Golf Road, Suite 300, Schaumburg, IL 60173; 847-285-2000; 800-428-7626; Fax: 847-285-2013 Email: marketing@mcicoach.com; Web site: www.mcicoach.com

Model ..................................................................................................MCI J4500 Seating Capacity.............................................................................................56 Length .........................................................................................................45.58’ Height ........................................................................................................140.74” Headroom ..................................................................................................78.25” Turning Radius................................................................................................47’ Wheelbase......................................................................................................315” Floor - Low or standard ...................................................................Standard Engine Options ....................................Cummins ISX, Detroit Diesel DD 13 Transmission ...................................................Allison B500 or, ZF Astronic Chassis .............................................................................................Monocoque Fuel Tank Capacity ................................................................................183 gal.

Fuel Options ................................................................................................ULSD Brakes..............................................................Meritor all-wheel EX-225 disc GVWR ..................................................................................................54,000 lbs.

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Model...............................................................................................MCI D-Series Seating Capacity ......................................................................................55; 47 Length.......................................................................................................45’; 40’ Height..............................................................................................................137” Headroom. .................................................................................................78.25” Turning Radius ..................................................................................47’; 44.70’ Wheelbase (s).....................................................................................318”; 279” Floor - Low or Standard...................................................................Standard Engine ....................................................................................Cummins ISL, ISX Transmission.................................................................................Allison B500 Chassis .............................................................................................Monocoque Fuel Tank Capacity................................................................................164 gal.

Fuel Options ................................................................................................ULSD Brakes.............................Air or Hydraulic: Meritor all-wheel EX-225 disc GVWR...........................................................................50,000 lbs.; 46,000 lbs.

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BUSLINE VEHICLE SHOWCASE

Setra

Motor Coach Industries

MCI Commuter Coach The route to reliable commuting starts with the MCI Commuter Coach.

MCI’s Buy America-compliant and Altoona-tested Commuter Coach is available in clean-diesel, hybrid or CNG configurations. MCI coaches are engineered to provide a comfortable, safe ride combined with ease of maintenance and low total cost of operation over many years.

Motor Coach Industries; 1700 E. Golf Road, Suite 300, Schaumburg, IL 60173; 847-285-2000; 800-428-7626; Fax: 847-285-2013 Email: marketing@mcicoach.com; Web site: www.mcicoach.com

Setra TopClass S 417 The Setra TopClass S 417 sets an exceptionally high standard in motorcoach travel. From the easy entry point, to the visually stunning, comfortable seating with integrated seatbelts, passengers feel pampered and protected. The elegant interior cabin features LED reading lights, aisle lighting, a premium sound and entertainment system, and large panoramic windows, along with rear window and TopSky glass roof options. The Front Collision Guard (FCG), cornering lights and rain/light sensors are just a few of the features contributing to the model’s safety standards. Tuned and tested IFS suspension system provides a smooth, quiet ride.

Motor Coach Industries; 1700 E. Golf Road, Suite 300, Schaumburg, IL 60173; 847-285-2000; 800-428-7626; Fax: 847-285-2013 Email: marketing@mcicoach.com; Web site: www.setra-coaches.com

Model ..............................................MCI® Commuter Coach D4500/D4000 Available in CNG, Hybrid & Clean-Diesel Seating Capacity........................................57 Passengers; 49 Passengers Length.......................................................................................................45’; 40’ Height..............................................................................................................137” Interior Height..........................................................................................78.25” Headroom ..................................................................................................78.25” Turning Radius ..................................................................................47’; 44.70’ Wheelbase...........................................................................................318”; 279” Engine Options....................................................Cummins ISL, ISX or ISL G Transmission ...........................Allison B500, Allison EP 50, Hybrid drive Chassis .............................................................................................Monocoque Fuel Tank Capacity .................................................164 gal. CNG 114.6 (DGE) Diesel Gallon Equivalent Fuel Options..........................................................Clean-diesel, hybrid, CNG Brakes...........................................Air, disc with unitized hubs and preset GVWR...........................................................................50,000 lbs.; 46,000 lbs.

Model ...........................................................................................TopClass S 417 Seating Capacity.............................................................................................56 Length ...............................................................................................................45’ Height.................................................................................................................12’ Headroom .......................................................................................................6.6’ Turning Radius ..........................................................................................481.7” Wheelbase.....................................................................................................280” Floor - Low or Standard...................................................................Standard Engine .............................................Mercedes-Benz OM 471 EPA 10 450 hp Transmission..............................Allison B 500R or, ZF Astronic 12-speed Chassis .............................................................................Monocoque Integral Fuel Tank Capacity................................................................................180 gal.

Fuel Options................................................................Ultra low sulfur diesel Brakes - Air or Hydraulic.................................................Knorr disc brakes GVWR...................................................................................................50,534 lbs.

January/February 2013

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ABC Companies

ABC Companies

Van Hool T2140 / T2145 Model C2045

Renown for its performance, comfort, and luxury, the Van Hool T2100 offers more refinements to create a prestigious touring vehicle. Designed for high style and maximum comfort, an impressive lineup of standard features are offered aboard ABC’s highline touring coach – to attract the most discriminating passengers to a motorcoach business.

Loaded with proven components, amenities and advanced features, this touring coach offers a host of options for operators throughout North America – like end-to-end glass top roofs, wood-grain vinyl flooring, blue LED accent lighting and reclining Van Hool Bodyline seats with leather headrest and 3-point seat belts.

The T2100 series is also enhanced with a variety of optional safety features including daytime running lights, Hella DynaView® Head Light System, Smartire SmartWave Tire Monitoring System, Saucon TDS, and Kidde Fire Suppression System.

The T2100 series is offered in a 45-foot length, 57-passenger coach or a 40-foot length, 49-passenger coach – ideal for smaller groups. The T2140 model is the only European premium 40-foot touring coach sold in the United States and complements the T2145 model.

Smart operators can drive new revenues to their bottom line with the versatile, reliable, distinctively designed Van Hool C2045. A leader in its category, this coach offers rugged reliability for shuttle and line hauls, as well as passenger amenities that deliver a luxury motorcoach experience for tour and charter operations.

With fresh, new styling and features, operators can expect to add more durability, functionality and flair to their fleets with this multi-tasker. The latest updates include a redesigned staircase entry, taller baggage door rub rails, new look Euro-style Van Hool emblem, retooled engine door vents to increase compartment ventilation, “bright white” base color paint to enhance a company’s graphics, a one-piece integrated front bumper and more.

Designed for comfort and performance, the quality-engineered C2045 offers easy maintenance and interchangeability of major replacement parts and a host of optional safety enhancements including daytime running lights, Hella DynaView® Head Light System, Smartire SmartWave Tire Monitoring System, Saucon TDS, and Kidde Fire Suppression System.

ABC Companies; 1506 30th Street, NW; Faribault, MN 55021 USA; 507-334-1871 Fax: 507-334-0246 E-mail: sahlers@abc-companies.com Web site: www.abc-companies.com

ABC Companies; 1506 30th Street, NW; Faribault, MN 55021 USA; 507-334-1871 Fax: 507-334-0246 E-mail: sahlers@abc-companies.com Web site: www.abc-companies.com

Model .........................................................................................Van Hool T2100 Seating Capacity .................................................................40’ - 49 ; 45’ - 57 Length.......................................................................................................40’; 45’ Width ...............................................................................................................102” Height .......................................................................................................11’ 10.5” Inside Height (min./max.) ...........................................................................77” Engine......................................................Cummins ISX 11.9 EPA 2010 w/DEF Transmission...................................................................GEN IV Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning...........................Eberspacher integrated HVAC system Wheelchair Lift Option...............................................Ricon (Baylift) series Steering .................................................................................ZF Variable Ratio Suspension .............................................................Independent front & tag

Model ........................................................................................Van Hool C2045 Seating Capacity .............................................................................................57 Length ...............................................................................................................45’ Width ...............................................................................................................102” Height .............................................................................................................11’6” Inside Height (min./max.) ......................................................................75.75” Engine ..............................................................Detroit DD13 EPA 2010 W/DEF Transmission...................................................................GEN IV Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning...........................Eberspacher integrated HVAC system Wheelchair Lift Option...............................................Ricon (Baylift) series Suspension .............................................................Independent front & tag Steering .................................................................................ZF Variable Ratio

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ABC Companies

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…

Van Hool TD925 The highline Van Hool TD925 double deck coach makes a bold statement in any marketplace. With passenger seating up to 83, this coach is an industry frontrunner in reduced carbon emissions and fuel consumption – providing an additional 43 percent passenger capacity and up to 486 passenger miles per gallon.

Featuring an upper deck sky view rooftop, centrally located restroom, ample storage, front and rear stairs, dual-deck entertainment system and more, the TD925 offers one of the most innovative coach designs offered to the U.S. traveling public since the Scenicruiser®.

The generously proportioned steps and wide doorways provide easy access and easy loading and unloading from both the front and the rear staircases. The lowered aisle and increased interior height enables every passenger to walk upright through the coach. Three point seat belts are standard on all seats. Individual lighting and ventilation, together with state-of-the-art, integrated heating and air conditioning systems with upper and lower controls at each level, provide a comfortable environment for all the passengers.

ABC Companies; 1506 30th Street, NW; Faribault, MN 55021 USA; 507-334-1871 Fax: 507-334-0246 E-mail: sahlers@abc-companies.com Web site: www.abc-companies.com

Model.........................................................................................Van Hool TD925 Seating Capacity ..................................................................................81 or 83 Length................................................................................................44’ 4 9/32” Width ...............................................................................................................102” Height ....................................................................................................13’ 1 1/16” Inside Height (min./max.) ...............Lower deck - 71”, Upper deck - 67” Engine ....................................................Cummins ISX 11.9L 2010 Emissions Transmission ................................................................GEN IV Allison B500R Chassis .......................................................................................Stainless Steel Air Conditioning...........................Eberspacher integrated HVAC system Wheelchair Lift Option ...................................................................ADA Ramp Steering .................................................................................ZF Variable Ratio Suspension .............................................................Independent front & tag

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

(815) 562-5840

Seating for 40, Specialty Sandwiches, Homemade Soup, Fresh Salads & Sides, Blue Bunny Ice Cream!

(815) 561-9595

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & Tour Guides Eat free!

Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted.

I-39 & Hwy 38, Exit 99 Rochelle, IL

OPEN 24 HOURS

Please call ahead!

January/February 2013

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Temsa

Temsa

Temsa TS30

Temsa TS35

The world class Temsa TS30 coach is manufactured in Turkey and was introduced to the U.S. market by CH Bus Sales in 2012. The TS30 is a fully integral designed mid-size coach that provides the same level of comfort and amenities as a full size coach.

The TS30 has independent front suspension and automatic transmission, contributing to a smooth, comfortable drive. With an American driveline (Cummins/Allison), the TS30 provides excellent power and optimum serviceability. These are combined with superb European quality and craftsmanship to create a high quality driving experience. It is stringently tested to ensure the highest standards.

Despite its compact dimensions, the TS30 has a tough, integral stainless steel chassis for extra durability and safety. The luxury interior integrates a high quality heating and air conditioning system, abundant luggage space, a restroom and reclining seats.

The TS30 is appropriate for smaller groups and is more economical to purchase and operate than a larger coach, according to the company. It is fuel efficient and kind to the environment as well as an operator’s finances

The world class Temsa TS35 coach is manufactured in Turkey and was introduced to the U.S. market by CH Bus Sales in 2009. The TS35 is a fully integral designed mid-size coach that provides the same level of comfort and amenities as a full size coach. This mid-size coach offers a luxurious and spacious interior for passengers and driver.

With an American driveline (Cummins/Allison), the TS35 provides excellent power and optimum serviceability. These are combined with superb European quality and craftsmanship to create a high quality driving experience.

The TS35 is constructed from stainless steel for extra durability and safety. It is stringently tested to ensure the highest standards. The TS35 is appropriate for smaller groups, more economical to purchase and operate than a larger coach, but with the same high-end features, according to the company.

CH Bus Sales, Inc. 1941 Cardinal Lane, Suite C, Faribault, MN 55021 USA Phone: 507-331-7911; Fax: 507-331-1338 Web: www.chbussales.com

CH Bus Sales, Inc. 1941 Cardinal Lane, Suite C, Faribault, MN 55021 USA Phone: 507-331-7911; Fax: 507-331-1338 Web: www.chbussales.com

Model................................................................................................Temsa TS30 Seating Capacity.........................................30 Passengers with restroom Length .........................................................................................................30.64’ Width...........................................................................................................94.64” Height.......................................................10.89’ (including air conditioner) Engine.............................................................................Cummins ISB 6.7 250 Type of Fuel ...............................................................................................Diesel Chassis ......................................Frameless monocoque in stainless steel Air Conditioning ...........................Full auto HVAC system/roof type unit (27 KW cooling, 39 KW heating) Wheelchair Lift Option..................................................................................No Steering .............................................................................................................ZF Suspension..............Independent front suspension w/shock absorber Page 52

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Model ................................................................................................Temsa TS35 Seating Capacity.........................................40 Passengers with restroom Length ...............................................................................................................35’ Width............................................................................................................100.4” Height ..........................................................................................................138.6” Engine .........................................................Cummins ISL 8.9 345 HP—EPA10 Type of Fuel ...............................................................................................Diesel Chassis ......................................Frameless monocoque in stainless steel Air Conditioning..................................Full automatic convector system/ Roof type air conditioning unit 32 KW/Carrier 05G Wheelchair Lift Option.................................................................................Yes Steering...........................................................................................TRW THP-80 Suspension .................................................Independent front suspension w/adjustable shock absorber

0113Busline.FINAL_Layout 1 1/8/13 10:25 AM Page 53

If you like UMA Motorcoach EXPO,

motorcoachex

po.com

0113Busline.FINAL_Layout 1 1/8/13 10:25 AM Page 54

Amaya-Astron Seating See Ad On Page 19 Pirules 16E, Complejo Industrial Cuamatla Cuautitlán Izcalli, 54730 MEXICO +52(55)5881-2007 E-Mail: donovan@amaya-astron.com.mx Website: www.amaya-astron.com.mx Company Officers: Donovan Albarran, Export Sales Manager; Rose Arellano, Sales Products: Passenger seats for buses and coaches, with or without two or three-point seat belts. The company’s seat models are: Torino G Plus and A-2TEN, offering the best technology of three point seat belts in the North American market plus a well known ergonomic design, according to the company. Additional knee room is provided in all Amaya-Astron seats. 13

American Seating See Ad On Page 15 401 American Seating Center Grand Rapids, MI 49504 USA 616-732-6600 FAX: 616-732-6491 E-Mail: info@amseco.com Website: www.americanseating.com Company Officers: Ed Clark, Chairman and CEO; Tom Bush - President and COO; Dave McLaughlin, Vice President of Sales; Deb McDermott - Vice Preident of Marketing and Business Development Products: Established since 1886, American Seating has has taken pride in its product design, durability, and comfort. The company is a manufacturer of seating for city service, rail, motorcoach and ADA products.

13

Think 302 Protects Protects Think FMVSS FMVSS 302 Passengers and Equipment?

Equipment?

Passengers and

F.R. Cushioning (meets FMVSS 302)

CR SAFGUARD™ XL Fire-Resistant Cushioning

Both seats above were subjected to BS 5852 Source 2 Ignition.

SAFGUARD™ XL Fire-Resistant Cushioning…

• Complies with advanced F.T.A. fire safety criteria.

• Minimize risk and liability related to vehicle fire safety.

• O.E.M. and maintenance seat retrofit applications.

Call for specifications. Easily added to seating requirements within vehicle bid packages.

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Telephone: 800-234-2734 Fax: 724-537-9003 e-mail: crfoamsales@verizon.net

January/February 2013

Bergen Auto Upholstery Co., Inc. See Ad On Page 55 375 North Street, Suite U Teterboro, NJ 07608 USA 201-457-9100 FAX: 201-457-9103 Website: www.bergenseat.com Products: Seat replacement and complete interior refurbishing, including seat covers, ceilings, sidewalls, lav area, under racks, dash and entrance area. Bergen offers a complete cleaning service, seat cover shampooing, seat frame cleaning, cleaning of sidewalls and A/C ducts, and shampooing of any carpeted surface.

Bergen road crew is available to install on location. 08 Chestnut Ridge Foam, Inc. See Ad On Page 54 P.O. Box 781, Latrobe, PA 15650 USA 800-234-2734 FAX: 724-537-9003 E-Mail: info@chestnutridgefoam.com Website: www.chestnutridgefoam.com Company Officers: Larry Garrity, President; Carl Ogburn, Vice President; George Romainish, Vice President, OPS; Mike Shannon; Sales Manager Products: SAFGUARD XL fire-resistant seat cushioning complies with F.T.A. fire safety criteria. SAFGUARD XL eliminates the profuse burning and known fire hazards associated with FMVSS 302 cushioning if exposed to open flame ignition sources, according to the company. It also provides the fire performance needed in today’s environment, while helping to avoid the potential for individual and transit authority liability. Available to all seating manufacturers for O.E.M. vehicles and direct to maintenance facilities as replacement cushions. SAFGUARD XL represents major advancements in seat cushioning durability and comfort.

A DVD is available showing comparative fire performance tests of bus seats. This DVD can help as an educational tool to depict how fire may impact bus vehicle interiors when seats are exposed to a minor flaming ignition source. Contact Chestnut Ridge Foam for a free copy of this fire testing. CR SAFGUARD XL products can easily be added to new vehicle seating specifications. Contact Chestnut Ridge Foam for vehicle specification verbiage. 13 Fabric Services 103 Hinsdale Farms Road, Bristol, IN 46507 USA 574-848-5100 FAX: 574-848-1776 E-Mail: dgordon@fab.com Website: www.fabserv.com Company Officers: John Wuori, CEO; Don Wade,

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Busline advert 2012_Layout 1 14/12/2012 15:29 Page 1

Vice President Design and Development; Dave Gordon, Senior Account Manager, Transportation Division Products: Fabric Services is a provider of many fabrics, leather, coated fabrics and flat-woven textiles for shuttle bus and motorcoach seating as well as interior trim applications. Other value-added services include custom cutting and lamination. 13 Freedman Seating Company 4545 W. Augusta Blvd., Chicago, IL 60651 USA 773-524-2440 FAX: 773-252-7450 E-Mail: sales@freedmanseat.com Website: www.freedmanseating.com Products: Freedman Seating is a seat producer for all types of buses. It designs, tests and builds seats for every type of bus, coach, van and school bus. Freedman offers integrated 3-point seat belts for buses and coaches.

The company offers the “GO� seat, a thinner, customizable, modular seat; and SanitizedŽ anti-microbial Grab Rails, a first to the transit industry, according to the company. Freedman Seating is also a partner with USSC/4One as a supplier of seats to the heavy-duty bus and BRT market.

Within Freedman is the FSTL testing facility. FSTL is an A2LA accredited lab, capable of in-vehicle testing and safety evalutaions. 12

Holdsworth North America See Ad On Page 55 2840 Fortune Circle East, Indianapolis, IN 46241 USA 317-484-0305 FAX: 317-484-0706 E-Mail: michelle@holdsworthnorthamerica.com Website: www.holdsworthfabrics.com Products: The transportation fabric specialist Holdsworth is launching the Elements Collection, which comprises 125 different design and color permutations. The Elements Collection is a new generation of designs in five color themes – grays, blues, reds, greens and browns – with tonal shades and modern bright highlights. Inspiration for the designs is taken from a multitude of current trend areas which encompass architectural details, mathematical and geometric patterns, as well as natural and organic influences.

The new collection coordinates with other Holdsworth trim and ancillary fabrics for complementary textile finishes on wallsides, curtaining and headrests to create versatile interior schemes on vehicle fleets. The Elements Collection is available to order with a 55 yard minimum and 4 week leadtime.

Holdsworth is part of the Camira Group whose North American headquarters is in Indianapolis, IN. Customers in the eastern half of the United States are serviced by

New Vigor Elements The new wool rich moquette fabric.

If Your Seats Are Not Becoming To You, They Should Be Coming To

BERGEN AUTO UPHOLSTERY

View fabrics and order samples on our new website at: ‡ Quality Workmanship

‡ Large Selection of Fabric

‡ On Time Delivery

www.holdsworthfabrics.com

‡ A Guaranteed Fit ‡ Unsurpassed Customer Service 0UZ[HSSH[PVUZ°HrL°H[°V\Y°MHJPSP[`°PU°TeterborV °51°VY° BerNLU Z°9VHK°*rL^°^PSS°PUZ[HSS°H[°`V\Y°SVJH[PVU Call, fax or e-mail us today for a quick quote, and see for yourself why Bergen Auto Upholstery is your seating headquarters.

Bergen Auto Upholstery Co., Inc. 375 North Street, Suite U, Teterboro, NJ 07608 Toll Free: 800-732-8750 Phone: (201) 457-9100 Fax: (201)457-9103 e-mail: bergenauto@aol.com website: www.bergenseat.com

www.holdsworthfabrics.com T: 317 484 0305 F: 317 484 0706 Booth: 437, Orlando, FL January 20 - 24

See us at UMA Motorcoach Expo Booth #707 January/February 2013

BUSLINE

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Wagner & Associates (phone: 919-552-4466); and in the western part by BusTex Corp (phone: 303-4040890). 13 LaFrance Industries 3536 Raymar Blvd., Cincinnati, OH 45208 USA 513-871-5954 Website: www.mvmills.com/lafranceindustries Products: LaFrance fabrics are styled with patterns. It offers eco friendly fabrics produced with recycled yarn.

The yarn is produced utilizing post-consumer waste and post-manufacturing waste. The Eco fabrics are abrasive resistant and colorfast. All of LaFrance fabrics are available witt features including water repellency, oil and stain resistance, and anti-bacterial and anti-fungal characteristics. All LaFrance fabrics are made in the USA and are readily available. 10 Lantal Textiles, Inc. P.O. Box 965, Rural Hall, NC 27045 USA 905-823-9427 Website: www.lantal.com Products: Lantal Textiles is a Swiss company specializing in the weaving of high-quality, welldesigned velvet pile fabrics for the bus industry.

Though Lantal has been in business in Europe for over 67 years, the company first introduced these velvet pile fabrics to North America in 1997. As in Europe, Lantal is a leader in design in North America.

Lantal is a major supplier of upholstery and companion fabrics to bus and seating manufacturers. 11

North American Fabrics Inc, aka NAFI 1155 Cleveland Ave., Reading, PA 19610 USA 610-374-3108 FAX: 610-374-3383 Products: Sales representatives for Botany Weaving of Dublin, Ireland, manufacturers of woven wool blend upholstery fabrics for the transportation industry since 1934. Botany Weaving produces two types of fabric: wool plush moquettes and flat woven fabric in a variety of colors and designs.

Also sales representive for Altro Transflor since 1997.

Altro is the manufacturer of slip resistant floor coverings used in buses and trains. Altro has been producing floor coverings for over 90 years and offers a wide variety of colors and designs. 12 Recaro North America 3275 Lapeer Road West Auburn Hills, MI 48326 USA 248-364-3818 FAX: 248-364-3806 Website: www.recaro.com Products: Recaro is a manufacturer of driver seats for the transportation industry. Recaro produces a full range of driver seating products that will fit most applications.

Built in the USA for North American drivers. 07 Sardo Bus & Coach Upholstery See Ad On Page 31 503 S. Main Avenue, Minneola, FL 34715 USA 800-654-3824 FAX: 352-242-9290 E-Mail: sandy@sardobus.com Website: www.sardobus.com Company Officers: Lou Sardo, President; Sandy

Follis, VP Sales; Kathy Cruse, National Sales Manager Products: Sardo Bus & Coach Upholstery’s quality craftsmanship and customer service have made it an industry leader in motorcoach and transit refurbishment, according to the company. Sardo’s Professional Mobile Road Crew is a trendsetter, providing experienced, on-site installation service at a customer’s facilities. This minimizes down time, and gives customers personal attention to every detail. Sardo also manufactures custom fit seat covers for mail out service with instructions and seat cover liners for easy installation.

With seat covers, sidewalls, flooring and more, Sardo helps with all interior objectives.

Sardo offers a warranty that guarantees its workmanship for as long as a customer owns its coach. Visit Sardo’s website for more information and to view current fabric specials. 13 Willingham Inc. See Ad On Page 17 20008 244th Ave. S.E., Maple Valley, WA 98038 USA 425-432-9867 FAX: 425-432-3668 E-Mail: jason@willinghaminc.com Website: www.willinghaminc.com Company Officers: Jason Willingham, President; Gene Willingham, CEO; Vivian Willingham, Secretary/Treasurer Products: Seatcovers, complete interiors, floors, step tread kits, parcel rack door and bay door pistons, foam rubber replacement kits, net pockets, cup holders, grab handles and accessories. Seat parts for all models.

12

See us at UMA Motorcoach Expo Booth #422 Page 56

BUSLINE

January/February 2013

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mCI sAles

novA sAles

MTA New York City Transit

Metropolitan Transit Authority

MTA New York City Transit and MTA Bus Company have relied on MCI Commuter Coaches for more than a decade, operating more than 900 MCI coaches in its fleet of 5,600 buses. Its newest MCI coaches, to be delivered over the next few months, feature plushy upholstered forward-facing reclining seats, 29 inches of leg room, personal reading lights and air flow controls.

The new coaches also come equipped with advanced features such as Electronic Stability Control and a fourth-generation ACTIA multiplex system.

Delaware Express Delaware Express recently took delivery of a new 2013 J4500, wrapping up a four-coach order. MCI says the restyled coach caught President Gerry Frenze by surprise.

“We didn’t know that we would be one of the first getting the 2013,” said Frenze. “It’s good to be on the cutting edge.”

The newest J4500 has amenities and options including WiFi, satellite television and 110-volt outlets, plus a wheelchair lift. The newest J4500 has wood-grain flooring and hydrographics in the interior on the parcel rack doors, driver’s dash area and front entrance area and door.

The previous three J4500s have come with similar amenities. Those coaches have galleys instead of the wheelchair lift, along with a 50-seat configuration.

Delaware Express’ newest coaches feature exterior graphics in a blue and green.

With a fleet of 23 coaches and 45 shuttle vehicles, Delaware Express has about 130 employees and facilities that include a maintenance shop and fueling station.

To learn more, visit www.delexpress.com.

Visit www.mcicoach.com for more information.

Nova Bus will deliver 70 articulated buses to the Metropolitan Transit Authority of Harris County, in Houston, TX, over the next year. The order is valued at approximately $48 million.

According to Nova spokespeople, METRO is the region’s largest public transit system. It operates more than 1,200 buses and 370,000 times a day people use a METRO service.

The articulated vehicles will be able to carry up to 112 passengers along any city streets. Nova Bus’ LFS Artic buses are currently in operation in large urban centers including New York City and Montreal.

The vehicles will come equipped with Nova Bus’ electric engine cooling system. The vehicles will also feature Nova Bus’ latest transit bus interior.

The order will be assembled at Nova Bus’ plant in Plattsburgh, NY. Nova Bus is part of the Volvo Group, which employs approximately 12,000 workers in the United States in 7 production facilities.

LYNX Nova Bus has confirmed a new partnership with LYNX in Central Florida.

Delivery of two articulated hybrid buses is scheduled for 2013. The buses will be assembled in Nova Bus’ Upstate New York plant.

Nova Bus officials say the company began building hybrid buses in 2006 and has since delivered vehicles all across North America.

While continuing to optimize its hybrid vehicles, Nova Bus is also conducting research to develop alternative green solutions such as plug-in hybrids and fullyelectric buses. Visit www.novabus.com for more information.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online, visit our website:

www.safetystep.net or call (888) 448-4237 January/February 2013

BUSLINE

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Motorcoach | Charter Buses | School Buses | Limousines | Airport Buses

Transit Buses | Sightseeing Buses | Shuttle Vans | Casino Buses | Line Runs

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s

s

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA 717-697-5383 CAMP HILL 4230 Trindle Road • 717-737-3896 CARLISLE 60 Noble Blvd. in Super Walmart 717-960-9400 608 E. High St. • 717-249-7721 1176 Harrisburg Pike • 717-243-7774 905 Walnut Bottom Rd. • 717-249-0694 CEDAR CLIFF Exit 19 off I-83 • Camp Hill, PA 717-737-6404 CHAMBERSBURG 1075 Lincoln Way East • 717-263-4601 NORTH CHAMBERSBURG 2891 Philadelphia Avenue (US 11 N.) 717-263-2970 CLEONA 493 W. Penn Avenue • 717-272-5677 COLUMBIA 1788 Columbia Ave., off Rt. 30 717-684-7048 DILLSBURG 898 North US Rt. 15 • 717-432-9500 EAST MANCHESTER 4245 North George St. • 717-266-3170 ELIZABETHTOWN 1284 S. Market St. • 717-367-6471 ENOLA Enola Rd., Exit Rt. 11 15 S. off Rt. 81 • 717-732-4228 EPHRATA 140 N. Reading Rd.• 717-733-1660 GETTYSBURG 517 S. Steinwehr Ave., Bus. Rt. 15 717-334-5920 1090 York Rd.• 717-337-1030 GREENCASTLE Rt. 16 and I-81 • 717-597-2589 HALIFAX 3761 Peter's Moutain Rd.• 717-896-2535 HANOVER 991 Carlisle St., Rt. 94 • 717-632-7531 350 Eisenhower Dr.• 717-632-0005 1448 Baltimore St. • 717-630-0337

HARRISBURG 2929 Paxton St. • 717-561-8050 4605 Jonestown Rd. 717-652-7035 7845 Linglestown Rd. 717-545-8580 Rt. 83 and Union Deposit Rd. 717-564-9320 4403 N. Front St. • 717-238-1048 Harrisburg East Mall/Rt. 83 & Paxton St. 717-561-0703 Eisenhower Blvd. I-283, Exit 1 717 -939-6972 5590 Allentown Blvd., Rt. 22 Exit 26 off I-81 • 717-652-9123 Kline Plaza, 101 S. 25th St. 717-232-0008 Uptown Shopping Center 720 Division St. • 717-236-6226 Harrisburg Airport • 717-948-3900 6535 Grayson Rd. in Wal-Mart 717 -561-0445 HERSHEY Rts. 39 and 322 • 611 E. Main St., Hummelstown • 717-566-6041 JONESTOWN Rt 72 & I-81 • 610-562-8462 LANCASTER 1880 Hempstead Rd. • 717-509-6988 Willow Valley Square • 717-464-5119 1829 Oregon Pike • 717-569-7898 1434 Manheim Pike • 717-394-3417 Rt. 30 and Centerville Rd. Lancaster, PA • 717-393-9523 68 East Town Mall, Rt. 30E Lancaster, PA • 717-394-8957 1755 Columbia Ave. Millersville Exit off Rt. 30, Rt. 462 717-397-5112 575 N. Franklin St., next to McCuskey High School • 717-394-7938 2034 Lincoln Hwy East in Wal-Mart 717-390-1099 King & Water Streets • 717-299-6699 Manor Shopping Center 1296 Millersville Pk. • 717-293-5706

LEMOYNE Rts. 11 and 15 North across from Radisson Hotel • 717-761-7992 LEBANON 1202 W. Maple St. • 717-273-8691 757 E. Cumberland St. • 717-273-9023 1725 Quentin Rd., Lebanon, PA 717-306-6565 LEWISTOWN US 522 & US 22 • 717-248-5255 121 Electric Avenue • 717-248-4447 LITITZ 990 Lititz Pike, Rt. 501 N. 717-627-4666 LITTLESTOWN 430 North Queen St. • 717-359-8946 LYKENS VALLEY 4660 Rt. 209 • 717-362-8416 MANHEIM 711 Lancaster Rd., Rt. 72 717-664-4944 MECHANICSBURG Wesley Dr. Exit, Rt. 15 717-761-7525 KMart Plaza, 5600 Carlisle Pike 717-766-9675 6250 Carlisle Pike in Wal-Mart 717-591-9864 MERCERSBURG 11924 Buchanan Trial West 717-328-0111 MIDDLETOWN 2270 W. Harrisburg Pike • 717-944-9535 MIFFLINTOWN Rt. 322 and Rt. 35, Mifflintown Exit 717-436-9779 MYERSTOWN 295 West Lincoln Avenue (Rt. 422) 717-866-2278 NEW CUMBERLAND 101 Limekiln Rd. • 717-774-1027 NEW HOLLAND 828 W. Main St. • 717-354-9300 NEW OXFORD 6040 York Rd., Rts. 30 and 94 717-624-4266

NEWPORT Rt. 322 and Rt. 34, Newport Exit 717-567-9344 PALMYRA 901 E. Main St. • 717-838-6815 PINE GROVE l-81 , Exit 31 • 717-345-6400 RED LION 897 West Broadway • 717-246-1802 655 Lombard St., Cape Horn Plaza 717-246-7801 SCOTLAND 3347 Black Gap Rd. • 717-263-7507 SHIPPENSBURG 333 East King St. • 717-532-7945 SHREWSBURY Exit 1 off I-83 • 717-235-4663 SILVER SPRING Rt. 114 and Shadow Oak Dr. Mechanicsburg, PA • 717-697-3460 SPRINGETTSBURY Hallam Exit off Rt. 30, Rt. 462 717-757-9655 WAYNESBORO 302 East Main St. • 717-762-9201 YOCUMTOWN Exit 14A off I-83 • 717-938-5705 YORK 2125 York Crossing Dr & Rt 74 717-767-1381 Exit 4, I-83, 133 Leader Heights Road 717-747-9191 York Galleria Mall • 717-757-3026 60 Arsenal Rd. • 717-699-4600 Exit 6W off I-83 • 717-845-9360 3141 Carlisle Road, Dover 717-767-2594 144-158 S. George St. • 717-846-1021 Rts. 30 & 74 in Wal-Mart 717-764-8923 380 Memory Lane • 717-757-2912 Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL! Please call ahead to the phone number listed by the McDonald’s of your choice.

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The true value of a Prevost coach goes far beyond the purchase price. Prevost coaches enrich your reputation by dependably transporting your passengers in comfort, style and safety. They move your business forward by ensuring the best possible fuel efficiency and lowest operating cost. Our high-deck H-Series Coach offers state-of-the-art amenities that elevate every passenger’s experience. And our longer-wheelbase X3-45 Coach combines a luxurious ride with a wider entry and 80"-high interior passenger space. All Prevost motorcoaches are built to deliver exceptional performance, durability and value. Which makes Prevost the safest investment in a complex industry that’s always on the move.

Please contact your Prevost Regional Sales Manager for more information.

USA 1-877-773-8678

CANADA 418-883-3391

www.prevostcar.com

T h e u l t i m a t e c l a s s.

See us at UMA Motorcoach Expo Booth #271

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