Jan/Feb 2020 Busline

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CONTENTS

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JANUARY/FEBRUARY 2020 Published by Rankin Publishing, Inc. www.buslinemag.com

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Owosso, Michigan-Based Company Has Been Providing High-Quality Transportation Service For More Than A Century ..................................8

Residents And Tourists Alike Benefit From Quality Transit In Historic Winchester, VA..........................................................30 UMA Motorcoach EXPO January 19 – 23, Nashville, TN ..............34 — Busline Vehicle Showcases: —

Motorcoaches ...............36 Trolley Buses ................52 — Busline Buyers Guides —

Seating & Fabrics..........46 Vehicle Lifts..................50 INDUSTRY NEWS ...................Page 62 RAPID RESPONSE ..................Page 73

ON THE COVER: Indian Trails President Chad Cushman (left) and Vice President of Operations Jeff Hutchinson are shown with two of the company’s Prevost motorcoaches. The Owosso, MI-based company, in its third generation of continuous family ownership, is celebrating its 110th year in business in 2020. See page 8.

CALENDAR OF EVENTS

JANUARY 2020 January 10-12 International Motorcoach Group (IMG) Maintenance & Safety Forum Omaha, NE Info: 888-447-3466 January 10-14 American Bus Association (ABA) Marketplace 2020 Omaha, NE Info: 800-283-2877 January 18-21 National School Transportation Association (NSTA) 2020 Midwinter Meeting Scottsdale, AZ Info: 703-684-3200

January 19-23 United Motorcoach Association (UMA) Motorcoach Expo Nashville, TN Info: 800-424-8262

MARCH 2020 March 1-4 Trailways Annual Meeting & Conference Orlando, FL Info: 703-691-3052

MAY 2020 May 17-20 APTA Mobility Conference San Antonio, TX Info: 202-496-4800

May 31 - June 4 Community Transportation Association of America (CTAA) Expo Louisville, KY Info: 800-891-0590 OCTOBER 2020 October 11-14 APTA Annual Meeting & Expo Anaheim, CA Info: 202-496-4800 NOVEMBER 2020 November 15-17 BusCon 2020 Philadelphia, PA Info: 800-576-8788

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2020 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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January/February 2020

EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc.

Linda Rankin, Publisher 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: rankinmag@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke, Kris Bott Reception: Mary Jo Dunn

Advertising Contact Kevin Kennedy @ 813-502-6672 Email: kevloraz@gmail.com Or Linda Rankin @ 800-598-8083 Fax: 217-268-4815 Email: rankinmag@consolidated.net

KEEP YOUR BUSINESS CRUISING FORWARD WITH A PREVENTIVE SERVICE AGREEMENT. If your business is near one of our 15 service centers across the US and Canada, our factory-trained technicians will provide the expert maintenance you need to keep your coaches running smoothly.

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prevostcar.com Supported by the Prevost Parts & Service Network.

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B U S L I N E PU BLI S HER D ON R A N KI N

Longtime publishing executive B. Don (Don) Rankin, who along brother, Dr. W. Dale (Nancy) Rankin, of Joplin, MO, and four grandwith his wife, Linda Rankin, co-own and co-publish Maintenance Sales children, Sophia Zella Rankin, of Edwardsville, and Cale Squires, News; Busline; Broom, Brush & Mop; and Discover Central Illinois Madison Rankin and Caden Rankin, of Las Vegas. publications, died Oct. 25, 2019. He was 76.

He was a graduate of Northeast Missouri State (Truman Don Rankin spent a career in the publishing business, first State) University where he was a member of Blue Key acas a newspaper editor and, after moving to Arcola, IL, in ademic honorary society and president of Sigma Tau 1977, started Rankin Publishing with Linda. The couple Gamma fraternity. purchased the Arcola, IL, Record-Herald newspaper and Along with the publishing business, Don Rankin was the Broom and Broom Corn News newsletter, the latter very active in the Arcola community where he was a of which would eventually become Broom, Brush & proud citizen and supporter until his death. He and Linda Mop Magazine. Over the years, the couple also purare lifelong members of the United Methodist Church, chased several other weekly newspapers, and added and he served the Arcola United Methodist Church as a trade magazines Maintenance Sales News, Busline and representative on various committees and boards. He Discover Central Illinois to the business. was also a past president of the Arcola Chamber of ComIn 2000, the decision was made to focus entirely on merce and the Arcola Sports Boosters, along with being a the company’s trade magazines. member of the Arcola Music Boosters and other community Rankin Publishing will continue to be owned and operorganizations, and a willing volunteer for community events. ated by Linda Rankin, in Arcola, with Harrell He was a board member of the Arcola Foundation for B. Don (Don) Rankin Kerkhoff as editor.

30 years, serving as its vice president. He and Linda Don Rankin was born on June 6, 1943, in Princeton, MO, the son were named grand marshals of the Arcola Broom Corn Festival in 2016. of William Harrison and Mary Zella Busby Rankin. Along with his Shrader Funeral Home, of Arcola, handled arrangements. Memowife Linda Rankin, Don Rankin is survived by the couple’s two sons, rials may be made to the Arcola United Methodist Church (121 S. William Jason (Sarah) Rankin, of Edwardsville, IL, and Donald Locust St., Arcola, IL 61910), and the Arcola Foundation (127 S. Chase (Lynn) Rankin, of Las Vegas, NV. Other survivors include his Oak St., Arcola, IL 61910).

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Michigan-Based Company

Has Been Providing High-Quality Transportation Service For More Than A Century

D

By Rick Mullen, Busline Magazine Associate Editor

Diversification, adapting to changing times and the ability to reinvent itself have been keys to Indian Trails Inc.’s track record of providing high quality transportation services for more than a century. The Owosso, MI-based company, in its third generation of continuous family ownership, is celebrating its 110th year in business in 2020.

“We established decades ago that Indian Trails is one of the highest quality charter

and scheduled service carriers in the Midwest. People have come to associate us with quality and consistency,” said Indian Trails President Chad Cushman, during a recent interview with Busline Magazine. “We have been through some tough times during the past 110 years, including the Great Depression of the 1930s, a couple of world wars, economic downturns, and more recently the Great Recession of the mid-to-late 2000s. We persevered through all of that by reinventing ourselves and adapting to changes in the marketplace.

Above: Indian Trails President Chad Cushman.

At right: Indian Trails owners Mary Ferguson, Harriet “Honey” Biondi, Linda Mackay, Billie Maier and Winalee Zeeb.

“There are always going to be lower-priced competitors, but those who want high quality, consistency, dependability, newer equipment, 24-hour dispatch and well trained drivers, will pay a higher price for the service. Being a higher quality carrier is the niche we have created for ourselves.”

— Chad Cushman, president

“When Indian Trails started operating, it was a scheduled service operator. We started with jitney service between Owosso and the Durand, MI, train station, as well as running trips between Owosso and Flint, MI,” Cushman said. “By the mid-20th century, we started to develop charter service and, from that point until the late ’90s to early 2000s, we slowly became predominately a charter operation.”

When Cushman started at Indian Trails in 1999, the company’s operation consisted of about 70 percent charters and 30 percent scheduled service.

“Fast forward to 2020 — we now operate about 30 percent charters, 30 percent scheduled service and about 20 percent shuttle contracts. The other 20 percent is our Michigan Flyer airport service,” Cushman said. “We now operate less on the charter side, but more on the scheduled and contract service side.”

As might be expected with a transportation provider that specializes in offering a high quality rider experience, Indian Trails is not the cheapest ride on the block.

“There are always going to be lower-priced competitors, but those who want high quality, consistency, dependability, newer equipment, 24-hour dispatch and well trained drivers, will pay a higher price for the service,” Cushman said.

“Being a higher quality carrier is the niche we have created for ourselves.”

Indian Trails was founded by Cora and Wayne Taylor of Owosso. The Taylors did not have children, so they hired their nephew, Bill Himburg, in the mid-’40s to steer the company. He worked through the mid-’90s.

Himburg had five daughters, Mary Ferguson, Harriet “Honey” Biondi, Linda Mackay, Billie Maier, and Winalee Zeeb. When he died in 2013, each daughter became a 20 percent owner.

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“We are an all female owned company, and you couldn’t ask for better owners,” Cushman said.

“They are very supportive of our growth initiatives and reinvesting cash and profits back into the company. It is unique situation. There aren’t many transportation companies that are all female owned.”

Cushman also praised Indian Trail’s Chairman of the Board Gordon Mackay for his many years of service to the company.

“Gordon started here in 1972 and still serves as the chairman of our board. He has been actively involved in the business that whole time,” Cushman said. “I don’t think you are going to find too many people in the industry who have almost 50 years of service.”

As is the case with many of its contract services, the Bronco Transit buses do not display the Indian Trails brand.

“Onlookers would never know the Bronco Transit buses are Indian Trails’, unless they looked very closely at the legal lettering on the corner of the bus,” Cushman said. “They are all branded Bronco Transit. They more or less look like a Western Michigan University bus. It has the school’s brand and the colors, even though we own and maintain the equipment that is operated by our drivers.”

Indian Trails contract services also include apartment complex shuttles for students.

Gordon Mackay, COB “At Western Michigan University, we operate two different apartment shuttles,” Cushman said. “One is called the SCHEDULED, CONTRACT SERVICES KEY COGS Paddock Apartments shuttle and the other is The Wyatt. Those are IN DIVERSIFICATION EFFORTS private shuttles we operate for student residents who live at the apartments to get back and forth to the campus. s Cushman mentioned, only about 30 percent of Indian “Students who lease apartments at those locations, have free Trails’ operation now consists of charter service. The re- transportation to and from Western Michigan University. The owner of the apartments pays for the shuttles.” maining 70 percent is scheduled and contract services.

Indian Trails also operates two additional apartment shuttles at Examples of contract services include campus and apartment Michigan State University in East Lansing. shuttles and service to Detroit Metro Airport.

“Those include The Lodges and Hannah Lofts. Both locations “Since 2007, we have been operating campus shuttle services at Western Michigan University in Kalamazoo, MI,” Cushman said. offer upscale apartments for students,” Cushman said. “They also “Called Bronco Transit, the service is basically for students to be get free transportation service to and from Michigan State University. It is a private shuttle service like the Kalamazoo apartment able to get around campus.”

A

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January/February 2020

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shuttles. They are not open to the public. It is just for the residents any cost effective options to get back and forth from the airport.

“They connected with us and, about a year after we were introwho live there. In fact, students have to show their key fob or some type of proof that they are residents in order to get on the buses. duced, we started the service. It began with 12 round trips between “With this service, residents don’t have to worry about East Lansing, Jackson and the parking. Indeed, some students don’t have cars while they airport. Eventually it evolved to are living on campus.” include East Lansing and Ann Arbor, two major university Another contract service is the Michigan Flyer airport servcities. Just this past October ice, which was recently expanded to offer 14 “I think diversification, (2019), we added Brighton, round trips a day to and which is in Livingston County from the Detroit Metro off Interstate 96. Then, we innovation and Airport. added two additional round equipment renewal “Launched in 2006, trips, making a total of 14 daily Michigan Flyer is a trips, seven days a week. are what have been scheduled airport serv“Michigan Flyer is now a ice that starts in East pretty significant and growing the keys to us part of our business. We carried Lansing, and runs besustaining and about 260,000 people on that tween East Lansing, service last year (2019). With Brighton, Ann Arbor growing our business.”

Detroit Metro Airport being the and on to the Detroit largest hub in our state, there Metro Airport,” Cushwas a big need for public transman said. “The service started in partnership with a couple Chad Cushman & Diane Moore, office portation service to and from named Ody and Rachel Norkin. They owned a travel agency manager, testing new bus tracker app. the airport. and were interested in starting airport service originating in East “People who drive to and from the airport must to pay to park, Lansing. and then catch a shuttle bus from the parking lots to their re“At the time, they knew there were roughly 1,200 people a day drivspective terminals. In contrast, we drop passengers off right at ing back and forth between the Lansing Tri-County region and Detroit Metro Airport. They wanted to start the service because there weren’t the terminals.”

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In 2020, Indian Trails is planning to expand the Michigan Flyer service to Toledo, OH, which is about an hour’s drive from Detroit Metro Airport.

“Markets that are around an hour or more away from the airport are ideal for us because Uber, Lyft and any other ride share type services aren’t as cost competitive in those markets,” Cushman said. “The ride share operations are more cost competitive in the markets that are about a half hour away or closer.

“We are doing our best to reduce congestion and get more cars off the road, and that is a Jeff Hutchinson, reason our Michigan Flyer convice president-operations cept continues to grow. It is going to be a large part of our focus during the next five to 10 years.”

For Michigan Flyer customers, parking is available at various pick up and drop off points. Indian Trails has agreements with entities in East Lansing, Brighton and Ann Arbor to provide space for those traveling to and from Detroit Metro Airport.

“We have an agreement with the city of East Lansing to use a portion of one of its parking ramps. Michigan Flyer riders pay $2.50 a day to park their cars right next to the bus stop at the Marriott East Lansing hotel,” Cushman said. “When they get back, they

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January/February 2020

can get off the bus, walk over to the parking ramp and get their car.

“In Brighton, we struck an agreement with a Meijer retail store to use a portion of its parking lot, again charging $2.50 a day to park.

“In Ann Arbor, the Downtown Development Authority has provided parking ramp space for passengers at $2 a day.”

A significant portion of Indian Trails’ charter business is also contracted services.

“We have contracts with the University of Michigan. Indian Trails is a preferred vendor for that school,” Cushman said. “We Dale Allen, also have contracts with Western maintenance director Michigan University, as well as other colleges and universities.”

The charter business for the universities mostly involves carrying athletic teams. Indian Trails also services professional sport teams.

“We service the majority of professional sports teams that travel in and out of Detroit, including teams that come to play the Detroit Tigers, the Detroit Pistons and the Detroit Lions.

“We pick the teams up at the airport, take them to their hotel, from the hotel to the venue, and then back to the airport after the games.

“We also operate a lot of the traditional charters, such as K through 12 school trips, corporate moves, Chicago shopping runs,

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trips for high school kids traveling to Washington, D.C., among others. So, we have a lot of travel agents and tour operators who book charters with us. Within our 30 percent charter business, there is a pretty diverse customer base, and, a lot of that is contracted work.”

Indian Trails also operates charter trips to Cedar Point amusement park, located on Lake Erie in Sandusky, OH. “We now have a different face for our company. It is Michigan Flyer. It is Bronco Transit. It is apartment complex contract shuttles. It is contract university shuttles,” Cushman said. “We have tried to carve out a niche of being a dependable contract shuttle provider in markets that a lot of transportation providers aren’t delving into.

“We don’t mind operating cutaway buses or 30- or 35- or 40foot coaches in order to satisfy customers’ needs. I think that is another thing that has made us a little more unique in our region.

“I think the key for us is diversification. Up until the early 2000s, we were mainly a charter business, and then the rest of it was scheduled services. We had a number of scheduled routes throughout Michigan that we operated, but by the mid-2000s we started to diversify. With the tightening of university and corporate budgets, we knew we had to diversify to continue growing.”

In addition to diversification, innovation has historically been another area in which Indian Trails has excelled.

“We have always been on the cutting edge of innovation, going back to the late ’80s,” Cushman said. “We were one of the first motorcoach companies to introduce VCRs with color monitors. In ad-

dition, in the early to mid-2000s, we were one of the first, at least in Michigan, to introduce Wi-Fi in our charter and schedule service coaches. In 2009, we were one of the first to introduce electronic logging devices with GPS in our buses, which was well before it was a federal mandate.

“A third factor in our quest to be at the forefront of the transportation industry is our equipment renewal program. For decades, we have had a business philosophy of reinvesting profits back into equipment. We typically purchase new equipment every year. I think those three things — diversification, innovation and equipment renewal — are what have been the keys to us sustaining and growing our business.”

T

he majority of Indian Trails’ fleet is full-sized motorcoaches. The company operates 79 vehicles, about 55 of which are over-the-road coaches, Cushman said.

Prevost has been their predominant coach manufacturer of choice. During the past 20 years or so, Indian Trails has purchased more than 60 Prevost motorcoaches.

“We just took delivery of three new H3-45s, and between now and May 2020, we are going to be taking delivery of 13 more new Prevost coaches,” Cushman said. “Four of those are going to be H3-45s, and the other nine are going to be the X model coaches for our scheduled service.

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“Prevost knows us very well. They know what our expectations peninsula, we operate in and out of Chicago, IL, Detroit, Grand are. They are very dependable. They are definitely adaptable to our Rapids, Flint and Kalamazoo, to name a few. We cover all the needs, and Prevost provides consistent quality, as well as service major cities in Michigan. after the sale. We know we can depend on them if we have issues “It becomes challenging to cover such a large area, especially in with new coaches after they are delivthe UP, because we don’t have a ered, or as we are operating them. garage facility up there. We lease space They do an excellent job of service at the different locations to park the after the sale.” buses and the drivers operate out of Indian Trails uses Prevost H3-45 those locations.” motorcoaches for charters and the Despite challenges, Indian Trails has Michigan Flyer airport service. been able to take advantage of Michi“Part of the reason for using H3-45 gan’s thriving tourism industry. coaches for both charters and the “Tourism is big in Michigan. As a Michigan Flyer is they have more lugresult, we are able to generate a lot of gage space underneath,” Cushman charter business, as well as some consaid. “The larger luggage space is imtract service tied to tourism,” Cushman portant for our airport service, because said. “Another advantage of being lopeople traveling by air have luggage. cated in Michigan is we have large uniMore luggage space is also important versities — the University of Jeff Hutchinson is pictured leading a drivers training class. to the many sports teams, both college Michigan, Michigan State University and professional, we carry. Furthermore, the larger luggage com- and Western Michigan University — that generate a lot of business partment is also a viable selling point in attracting new business.” for us.”

The X model Prevosts are used exclusively on Indian Trails’ One disadvantage of being located in the upper Midwest, as one scheduled service. might imagine, is the weather, as the winters can be snowy, icy and “Currently, we operate 38 scheduled routes throughout Michi- brutally cold.

“Another disadvantage is insurance,” Cushman said. “It is began, both in the lower and upper peninsulas,” Cushman said.

“We go as far west from the upper peninsula (UP) to Duluth, coming more and more expensive for Michigan operators.”

While most of the charter trip origin points are in the lower half MN, and from the UP south to Milwaukee. From the lower

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January/February 2020

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of the Michigan lower peninsula, Indian Trails also travels throughout the United States and Canada, Cushman said.

As for amenities on its motorcoaches, Cushman said Indian Trails’ fleet has many similar amenities as found with other transportation companies throughout the U.S. “The interiors of our motorcoaches are deluxe,” Cushman said.

“We have premium seating, wood flooring, charging ports at every seat, Wi-Fi, onboard cameras and Saucon ELDs (electronic logging devices) with GPS. Indian Trails also started installing belted seats on its coaches in 2009, and most recently switched to the AmayaAstron A220 belted seats for more leg room.

“In order to operate scheduled service, motorcoaches must have wheelchair lift equipment. All of our coaches, including charters, scheduled service and Michigan Flyer, are equipped with wheelchair lifts.

“Many of our charter competitors in Michigan, because it is not required to have lift-equipped coaches for charters, rely on us whenever they have a request from customers for charter coaches that are lift-equipped. A lot of charter operators do not purchase lift-equipped coaches, because they are more expensive than those without.”

Indeed, cooperation among transportation companies is often necessary to do business, despite the fact that they compete in the same markets.

“We have a number of contracts throughout the year we couldn’t fulfill with the number of coaches we operate without that cooperation,” Cushman said.

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Cushman gave the example of a large Indian Trails charter customer in Detroit. When the company has a large employee event, they often need more buses than Indian Trails can supply on its own.

“In that case, we have some partner companies we work with regularly to subcontract buses,” Cushman said. “Sometimes we may need upwards of 30 to 40 buses to accommodate that customer’s movements. This type of cooperation works both ways, as many charter operators throughout Michigan will call us when they have a need.”

All of the amenities and deluxe interior adornments on a motorcoach will be trumped if it is dirty and not well-maintained. Most reputable transportation providers take steps to make sure their coaches are clean and attractive going down the road. This is especially true for Indian Trails, as it strives to protect its reputation as a high-quality provider.

“We have three full-service facilities in Michigan. We have one in Owosso, where our headquarters is located. We also have one in Romulus, which is next to the Detroit Metro Airport, and one in Kalamazoo, which is located on the west side of the state,” Cushman said. “Looking at where the facilities are located on a map in the lower peninsula of Michigan, they sort of create a triangle. So, we pretty much have all the major areas of the lower peninsula covered.

“Within each of those full-service facilities, we employ our own full-time mechanics, washers, cleaners, drivers, supervisors and other staff. We maintain all our own equipment. Our coaches are serviced regularly at each of our terminals.”

See us at UMA Expo Booth #1328

January/February 2020

HT -SERIES 35

See us at UMA Expo Booth #653

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SERVICE-ORIENTED DRIVERS

n At least 24 years of age; n A high school diploma or equivalent (GED); n Having a CDL or ability to obtain a CDL; n Clean record (no felonies); n Fluent in English (writing and speaking); n Ability to pass a DOT (Department of Transportation) physical exam; n Ability to pass a drug and alcohol screening; and, n Good communication skills.

ndian Trails has about 150 full-time and 25 part-time employees, filling such positions as drivers, mechanics, washers, cleaners, dispatchers and administrative staff, including accounting, sales, human resources, managers and supervisors. However, drivers account for the majority of the positions at the company.

“In recruiting drivers, we look for customer service-oriented individuals,” Cushman said. “To be a motorcoach operator, a person must have a CDL (commercial drivers license) and be able to operate a coach safely. However, when we are recruiting new drivers, we are not necessarily looking for CDL-experienced operators.

“We are really looking more for individuals who can provide excellent customer service, because the big difference between operating a Driver Dean Cary motorcoach and operating a truck is our drivers are dealing with human beings, not cargo. It takes a different type “We conduct all the training for drivers in-house. Trainees are of personality. paid while they go through the program,” Cushman said. “If driver “Operators must be able to enjoy working with people of differ- trainees don’t have a CDL, we will pay for them to get one, no ent types. He/she could be transporting a high school group today strings attached, including no requirements that they have to stick on a charter, and then tomorrow, he/she might be taking a senior around for at least a year.” citizens group to a casino.

Indian Trails’ training program is about five weeks, and consists “Drivers must be able to get along with people, be able to work of both over-the-road driving training, and classroom training. In with people and be patient. Therefore, we focus on recruiting good the classroom, trainees learn what it takes to be an Indian Trails customer service-oriented individuals.” employee, how to process paperwork, how to maintain logs, basic Some of the qualifications to be an Indian Trails driver include: maintenance skills for maintaining coaches while they are on the

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road, customer service skills, and more. The program is split 5050 between classroom and over-the-road training.

Training for Indian Trails’ operators does not end after the initial five-week program, as all drivers are subject to ongoing training and retraining.

“We conduct all the training for drivers in-house. Trainees are paid while they go through the program.”

“We typically try to meet with each individual driver at least twice a year,” Cushman said. “It could be just ride checks. We might also meet with a driver as a result of feedback received.

Maybe a driver got a complaint from a customer.

“We have a full-time safety and training manager who is focused on our training programs. We have three area managers and an operations manager to help out, as well. Jeff Hutchinson, our vice president of operations, also gets involved. We have about six people who conduct the training and retraining of drivers. It is a very focused effort.”

With the country’s low unemployment rates, businesses across the board are having a hard time finding qualified employees to fill positions.

“There is a shortage of qualified driver candidates,” Cushman said. “We are continuously trying to recruit new operators to accommodate our growth. We are continuously recruiting new driv-

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ers. Currently, we are short-handed. We have been tasked with trying to come up with new ways to recruit drivers. Throughout our industry, it is a big challenge, and we are all having to come up with new and creative ideas.”

As its service and contract shuttle business grows, Indian Trails can offer more predictable schedules for drivers, something it feels is a niche for the company within its market.

“What we have learned during the past several years, is that potential recruits want to work predictable schedules. They want to know that they are going to be home at night, or ideally have weekends off, which is tough to do in our industry,” Cushman said. “We operate some contracts that are just Monday through Friday. Because the majority of our business is now contract trips, when we recruit drivers, we are able to tell them that the majority of our schedules are predictable, as opposed to charters, which are very unpredictable.

“The evolution of our company into a more diversified shuttle and schedule service business is helping with the recruitment of drivers. We also let recruits know Indian Trails is a financially-stable company.”

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WORD OF MOUTH EFFECTIVE MARKETING TOOL

ndian Trails relies heavily on word-of-mouth to get the word out about its commitment to excellent customer service, while offering state-of-the-art motorcoaches, highly qualified drivers, 24-hour emergency dispatch system, and other services.

See us at UMA Expo Booth #1216

January/February 2020

See us at UMA Expo Booth #1145

“Our supervisory team likes to say, ‘We are only as good as our last trip.’ If the last trip we provided didn’t go well, that can create negative consequences for the company,” Cushman said. “A dissatisfied customer may tell 10 other people, who may, in turn, tell a few more people. Negative publicity can really hurt our potential for new business.”

are paying upwards of $1,200 to $1,300 a day for a charter. We ask drivers, ‘If you were spending that kind of money, what would you expect?’

“There is no magic formula. Nowadays, companies have to provide excellent customer service or they are not going to grow, or may not even remain in business.

“We are positioned as the highest quality, but “There is no magic formula. Nowadays, companies have most expensive operator in Michigan. We are providing the newest fleet. We are really foto provide excellent customer service or they are not cused on the quality and value aspect of the service. We have to deliver or our competition going to grow, or may not even remain in business.” is going to take business away.”

Cushman reiterated that diversity is an important key to Indian Trails’ ongoing success.

As a result, Indian Trails is constantly evaluating its services “As long as we maintain a diverse customer base, and a diverse and practices, to make sure customers have an excellent travel extype of business, we feel we are going to continue to be successperience when booking with the company. ful,” Cushman said. “For example, we recently picked up a shuttle “Whenever a trip goes out, we email a link to customers for a service contract with the University of Michigan. It is a two-year survey,” Cushman said. “We ask them to complete the survey to deal that involves operating 40-foot buses as parking lot shuttles. provide feedback and help us improve our services. We remain It is sustainable business that will deliver 12 months of the year. laser focused on providing clean coaches and excellent customer This type of business evens out our revenue stream and cash flow, service. We tell our drivers that, in many cases, they are the first and is part of why we like the diverse contract business. point of contact for Indian Trails when they pick up a group or in“Charter business is up and down. It is busier in parts of the dividuals. We emphasize the first impression they make could spring, summer and fall, but slower during the winter. Charters make or break us.

“We must give customers a good first impression and provide also predominately tend to be busier on weekends versus durthem with the service that they would expect, especially when they ing the week.”

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January/February 2020

I

OPTIMISTIC ABOUT THE FUTURE

the road at a time. We feel extremely positive about the future of our industry.”

As far as those who may be considering making a career in the transportation industry, Cushman offered some encouragement.

ndian Trails’ officials are optimistic about the future of their company, and feel that continued diversification is a key to being able to sustain and grow the business, “We are positioned as the highest quality, but most expensive operator Cushman said. in Michigan. We are providing the newest fleet. We are really focused “We also recognize we are dependent on being able on the quality and value aspect of the service. We have to deliver.” to consistently recruit and retain good quality drivers,” Cushman said. “In addition, being able to provide more favorable “It is challenging, but I would say if a person is looking to work schedules for drivers is another key aspect of our future success. on something different every day, and would like to be involved Another thing is, we have to be able to continue to adapt to changin providing solutions for travelers, this is a very exciting industry ing markets and reinvent ourselves when needed. If we do that, we in which to start a career, whether as a driver, supervisor, disfeel we are going to be around for another 100-plus years.” patcher, etc. I came to Indian Trails 20 years ago from the food As far as the overall motorcoach transportation industry is conservice industry. I knew nothing about transportation. I started as cerned, Cushman feels there will always be a need for larger group a charter sales director and then moved into administration about transportation providers, despite the growing popularity of ride 12 years ago. Looking back, I would not have changed a thing.” share companies, such as Uber, Lyft, Via, etc.

Contact: Indian Trails, Inc., “Let’s face it, Uber and Lyft can only seat so many people in 109 E. Comstock St., Owosso, MI 48867. a vehicle at a time,” Cushman said. “Another reason there will Phone: 800.292.3831. always be a need for motorcoaches is companies like ours are Email: customerservice@indiantrails.com. reducing congestion on roadways. When it comes to fuel conWebsite: www.indiantrails.com. servation and traffic congestion reduction, the Uber and Lyfts of the world are not solving those problems. If anything, they are making them worse. So, there is always going to be a need Note: Busline Magazine Editor Harrell Kerkhoff contributed to this story. for motorcoaches that can remove up to 50 or more cars from

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Winchester Transit’s Renee Wells and Kenny Johnson

Residents And Tourists Alike Benefit From Quality Transit In Historic Winchester, VA

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By Harrell Kerkhoff Busline Magazine Editor

Where Customer Service Begins

By Treating Employees Well Page 30

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ike their big city counterparts, smaller communities often rely on public transportation to help expand economic development and provide more options for residents and visitors alike when it comes to “getting around town.”

That is certainly the case in Winchester, VA, a city of approximately 28,000 residents located in the most northern part of the state.

January/February 2020

Since 1951, the city has operated Winchester Transit — known to the locals as WinTran — providing fixed-route, paratransit and trolley bus services for the benefit of its passengers.

“We currently operate seven light-duty body-on-chassis and two mediumduty buses, along with one trolley bus and one modified lift van,” Winchester Transit Transportation Services Division Manager Renee Wells said.

She explained that WinTran averaged 190,000 vehicle revenue miles during the past fiscal year, with an approximate ridership count of 135,000.

“We feel our current ridership count is healthy for a transportation operation of our size. Ridership has been very consistent over the past several years. Many riders of our system have few choices when it comes to getting around Winchester. They rely on WinTran for trips to the doctor’s office, groceries and other shopping and in getting to and from work and school,” Wells said. “Our fixed-route service operates in a 9-square-mile area within Winchester. Hours are from 6 a.m. to 8 p.m. on Monday through Friday, and 9 a.m. to 5 p.m. on Saturday. We are closed on Sundays.

“For our paratransit program, WinTran provides an origin-to-destination service. That means we pick up passengers at a specific place, such as their residences, and deliver them to their destinations. Our paratransit service is provided within the city limits, and extends to destinations located threequarters of a mile past any of our seven fixed-routes. Therefore, unlike our fixed-routes, which are all located within the city, our paratransit service does extend a bit outside of Winchester.”

Residents and visitors alike will also notice a red and green trolley bus operating within the city limits. That vehicle is part of WinTran as well.

“We have had the trolley bus in operation for about 10 years. It helps with senior citizen mobility and tourism, although everyone is welcomed to ride the trolley. We simply call it ‘our trolley bus route,’” Wells said. “It connects

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with several area senior and independent living centers within the city, transporting people to different shopping destinations and certain areas that our fixed bus routes don’t cover. The service operates all year on an adjusted weekly schedule, four days a week.”

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A CITY AND TRANSPORTATION SERVICE WITH A LOT OF HISTORY

inchester is the county seat of Frederick County, Virginia’s northernmost county, with West Virginia bordering its northwestern and northeastern sides. Winchester is also located approximately 90 miles southwest of Washington, D.C. “Most people around here will tell visitors, ‘Winchester is just over the mountain from the Washington, D.C., metropolitan area.’ Many people in Frederick County commute back and forth to our nation’s capital,” Wells said. “Winchester is considered a small urbanized area. The city itself consists of 9.3 square miles. Although our population is around 28,000, it can grow to approximately 41,000 on any given day with an influx of visitors as Winchester is a regional hub for tourism, retail shopping and dining within the Frederick County area.”

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An area in the city known as Old Town Winchester features over 30 restaurants, 60 shops, a pedestrian mall and numerous historic sites and museums.

Like many cities located on the U.S. East Coast, Winchester has a lot to offer history buffs. Established in 1744 and recently celebrating its 275th year, the city, along with the surrounding area, ex-

Kenny Johnson, transit supervisor for WinTran

See us at UMA Expo Booth #1139

January/February 2020

Continued On Page 54

ADVERTORIAL

New From Amaya Astron Seating Co., Introducing During UMA EXPO

The ALPHA —With Greater Ergonomic Functionality

Amaya Astron Seating Co. introduces its newest seat model, the ALPHA. “The ALPHA is the next-generation seat model engineered and manufactured by Amaya. This new seat is the latest addition to Amaya’s already impressive line of seats available for the North American motorcoach market. Amaya Astron Seating’s engineering, research & development departments provide the skill, innovation, and expertise to create concepts which led to the next generation of seats, such as the new ALPHA model,” said Amaya.

“The ALPHA’s stylish design includes greater ergonomic functionality, which provides enhanced lumbar and head/neck support. The ALPHA brings a fresh new look to those customers who prefer a seat model with an adjustable headrest.

The headrest has been completely redesigned, for not only styling, but additional form, fit and function, too. Amaya’s ALPHA offers the same popular extra legroom, showcasing its thinner seatback design — which provides the same hip to knee comfort as its other seat models, The SIGMA, A220, and GT. All the same popular options and accessories are available such as footrests, cup holders, seatback tray tables, mesh magazine pockets, and 110V USB outlets.”

According to the company, “The ALPHA seat model, as well as all of our seats, are completely designed, tested, and manu-

factured in-house, adding to over 65 years of experience as a North American premier seat manufacturer.

“Amaya’s engineers continue their commitment to building the most comfortable and safest seats for the manufacturers, operators, and most importantly, those passengers who ride on them every day.

“Amaya’s engineers and production departments work with the latest and most innovative technological tools and equipment available today. In order to accomplish this, Amaya is continuously investing in its people and upgrading our production equipment and facilities.

“Amaya Astron seats have been designed for passenger comfort and are built for safety. This comes with the commitment to, not only improve quality during production on our existing models, but also to introduce new models meeting the ever-changing demands of today’s motor coach passengers. That is why we are so proud to introduce the ALPHA. Look for it at the UMA Expo in Nashville in January 2020.”

For more information, contact: aftermarket sales representatives: Bob Greene at bgreene45@cox.net; Jeff Goldwasser at interiors@jeffgoldwasser.com; and, Vice President Of Export Sales Donovan Albarran, at donovan@amaya-astron.com.mx.

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January/February 2020

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NASHVILLE UMA

MOTORCOACH EXPO Page 34

January 19 – 23 BUSLINE

January/February 2020

TN Music City, U.S.A, otherwise known as Nashville, TN, is the site for the 2020 United Motorcoach Association’s (UMA) Motorcoach Expo. The annual event is scheduled for January 19-23 at the Music City Center, located in downtown Nashville.

“Our 2020 Motorcoach Expo theme is ‘Embracing Change and Innovation,’ because today’s motorcoach operators are running state-of-the-art fleets and consumers have high expectations for service, amenities, safety and comfort,” UMA President & CEO Stacy Tetschner said. “What better location for Expo than Nashville, a community that has grown into a world-class destination by playing to its traditional strengths, while also embracing change and innovation.

“Throughout Expo, attendees can experience all that makes our industry great. That includes watching top drivers compete to see who’s the best behind the wheel, applauding fellow operators as they’re recognized for their achievements and marveling as the most skilled technicians work to diagnose mechanical problems during the Maintenance Competition. Above all, attendees will spend hours in the exhibit hall, learning about the innovations and trends driving our industry.”

All 2020 UMA Expo activities will take place at the Music City Center unless otherwise noted.

SUNDAY, JANUARY 19 Registration is open from 10:30 a.m. to 5 p.m. on Sunday, January 19, for this year’s UMA Motorcoach Expo. The day will include Nashville sightseeing tours.

Also on Sunday, UMA is adding an opportunity for operators to get together by region in the form of Regional Town Hall meetings. The meetings will enable face-to-face interactions among colleagues, give newcomers a place to meet other members, and provide a setting to discuss unique challenges members are facing in their regions. Separate meetings for Regions I, II and III will take place from 1 to 2 p.m., while the Canadian Region IV will meet from 2:30 to 4 p.m.

Additionally, the UMA State Association Summit is scheduled from 3 to 5 p.m. on Sunday. State and regional transportation leaders will discuss topics involving specific issues at this event. Panelists will also share ideas, recent successes and strategies for best addressing important issues.

The UMA Welcome Reception will take place from 5:30 to 7 p.m. at the Ole Smokey Distillery, a five minute walk from the Music City Center. The event is open to all association attendees. A FirstTime Attendees Reception at the same location begins at 5 p.m.

MONDAY, JANUARY 20 Monday, January 20, begins with UMA registration from 7:30 a.m. to 6:45 p.m. There will be a continental breakfast from 8:30 to 9 a.m. The UMA Expo Opening, Legislative and Regulatory Update & UMA Active Member Meeting is scheduled from 9 to 11 a.m. at the Karl F. Dean Grand Ballroom.

Meanwhile, the UMA Maintenance Interchange will take place from 9:30 a.m to 4:30 p.m. on Monday. This event features motorcoach owners, operators and maintenance personnel discussing a variety of maintenance issues.

The first group of four UMA Concurrent Solution Sessions is scheduled from 11:15 a.m. to 12:15 p.m. on Monday. They are: n Planning And Positioning Your Business For The Future — Creating An Asset That Can Be Sold, Acquired Or Passed On Within Your Family; n Managing Regeneration — Preventative Maintenance And Driving Tips That Can Help; Continued On Page 59

Music City Center, Nashville, TN

UMA EXHIBIT HALL HOURS — January 20 - 22 — Monday, Sneak Preview, 4:30 to 6:30 p.m.

Tuesday, 10 a.m. - 5 p.m.

Wednesday, 9 a.m. - Noon

Registration opens at 10:30 a.m., Sunday, January 19 January/February 2020

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B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES Prevost

Prevost

Prevost H3-45

Prevost X3-45

The H Series’ striking style is clean and timeless with flush-mounted, frameless windows that ensure exceptional panoramic views, greater passenger privacy and a reduced strain on the air-conditioning system. In addition, the coach boasts the most luggage space on the market with an impressive amount of underfloor capacity and the highest deck in the Prevost lineup. The dependable Volvo D13 engine has smooth, quiet operation and drastically lowers emission of air pollutants.

For the safety of passengers and drivers alike, Prevost AWARE Adaptive Cruise Braking, the Prevost Electronic Stability Program, and the Prevost Welded Rail System take safety to a new level. In addition, driver controls for key functions are located on the steering wheel, rather than the dashboard, helping to increase safety for all on board.

The Driver Information Display (DID) provides significant advantages to drivers and operators. Important information is easily communicated, offering several valuable tools such as fuel data management, data logging and clear text display messages.

From its distinctive and proud front end to its elegant rear treatment, there is no mistaking any ordinary bus for the Ultimate in Touring Coaches: the Prevost H-Series.

Prevost’s redesigned X3-45 boasts an aerodynamically improved body for dramatically increased fuel economy. The sleek new exterior stays true to the Prevost family look and delivers an 8 – 10% boost in fuel efficiency. The coach is new and improved while essential features like low overall height and tall interior space, remain the best in the industry.

Volvo’s D13 engine has smooth, quiet operation and drastically lowers emission of air pollutants. The Volvo D13 with advanced SCR exceeds EPA emissions standards.

The Prevost X3-45 has the longest wheelbase in the touring coach market, giving passengers a smooth ride. At 134 inches, the Prevost X3-45 has the lowest overall height of all seated coaches, providing easy access to virtually any pickup or drop-off site.

Equipped with the Prevost Advanced Multiplex System, the Prevost X3-45 delivers dependability and maximizes operational efficiency. The user-friendly system features a multitude of benefits, including easier maintenance, faster troubleshooting and quick and accurate diagnosis of problems with vital components.

Model............................................................................................Prevost H3-45 Seating Capacity.............................................................................................56 Length...............................................................................................................45’ Width ...............................................................................................................102” Height........................................................................................................146.25” Wheelbase......................................................................................................314” Overhang (front/rear)...................................................................75” - 108.3” Interior Height (min./max.)........................................Floor to ceiling - 77” Turning Radius with Independent Suspension..................................45.6’ Tire Size..........................................................................................315/80 R22.5 Engine .........................EPA compliant Volvo D13 w/DPF and SCR, 435 HP Transmission ....................Allison World, 5th gen., 6-speed auto. trans.; Volvo I-Shift, 12-speed automated manual Brakes................................................................All-wheel disc brakes w/ABS Fuel Tank Capacity........................................................................222 U.S. gal.

Air Conditioning ..........................................................................Bitzer 4NFCY Baggage Capacity ............................................................................460 cu. ft.

Wheelchair Lift Option ...............................Interchangeable swap & plug Steering.........Steering wheel w/integrated controls, tilt & telescopic, integral power steering, (variable assistance power steering available) Suspension .............Wide-stance tuned suspension w/liftable tag axle

Model............................................................................................Prevost X3-45 Seating Capacity .............................................................................................55 Length...............................................................................................................45’ Width ...............................................................................................................102” Height ..........................................................................................................133.9” Wheelbase .................................................................................................334.5” Overhang (front/rear).............................................................71.20” - 86.60” Interior Height (min./max.) ....................................Floor to ceiling - 79.5” Turning Radius with Independent Suspension ..................................42.5’ Tire Size..........................................................................................315/80 R22.5 Engine .........................EPA compliant Volvo D13 w/DPF and SCR, 435 HP Transmission ....................Allison World, 5th gen., 6-speed auto. trans.; Volvo I-Shift, 12-speed automated manual trans.

Brakes................................................................All-wheel disc brakes w/ABS Fuel Tank w/Filler Neck Capacity .............................................203 U.S. gal.

Air Conditioning ..........................................................................Bitzer 4NFCY Baggage Capacity w/o WCL ...........................................................380 cu. ft.

Wheelchair Lift Option ...............................Interchangeable swap & plug Steering.........Steering wheel w/integrated controls, tilt & telescopic, integral power steering, (variable assistance power steering available) Suspension .............Wide-stance tuned suspension w/liftable tag axle

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January/February 2020

Prevost: 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA Tel: 418-883-3391 Toll-Free: 877-773-8678 Website: www.prevostcar.com

B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES Prevost

Prevost

Volvo 9700

Prevost X3-45 Commuter Coach

The Volvo 9700 is a coach that makes an impression. A modern exterior with characteristic Volvo feel is matched by an elegant interior featuring soft, gentle shapes and well-designed trim.

Exceptional comfort abounds throughout the Volvo 9700. Electronically controlled air suspension and a rigid frame design make for a confident, reassuring ride. A low interior noise level and comfortable seats also ensure an enjoyable journey, and large tinted windows provide excellent visibility all around.

High-efficiency brakes, electronic stability program, three-point seat belts and Volvo-unique impact protection for the driver and the other road users are just some examples of its safety equipment. With all its service points grouped together logically, the Volvo 9700 is easy to maintain.

Highly integrated components – like the D13 engine and I-Shift Transmission – simplify service scheduling and make for convenient “one-stop shopping” when vehicles require maintenance.

The I-Shift is an intelligent transmission system that combines the robustness and dependability of a manual gearbox with the comfort and convenience of an automatic transmission. Its latest generation ensures substantially improved performance and fuel economy. Productivity, efficient design and safety define the Volvo 9700.

The X3-45 Commuter Coach is designed from the Prevost platform known for durability, reliability, and lifetime value. The coach has been Exova Certified for structural integrity and is BAA compliant. Developed with a focus on transit operation concerns such as passenger safety, accessibility, low operation costs and ease of maintenance, the X3-45 Commuter is the ideal coach for the commuter market.

The Prevost Electronic Stability Program is the first system with rollover and under/over-steer protection and electronically compensates for quick reaction in adverse conditions. The Prevost X3-45 includes three-point seat belts on a 20G rated welded rail system for an exceptionally secure passenger environment. Passengers of the X3-45 Commuter immediately notice the large entry area through the bi-part doors with the lowest steps and the shortest stairway, making it easier on mobility challenged passengers. Another feature noticed by passengers is the high interior space — a full 80inches of space from floor to ceiling. Additionally, the coach can be outfitted with a Wi-Fi system, state-of-the-art sound and video, and electrical outlets at each seat to keep passengers plugged in and in touch while commuting.

Model .................................................................................................Volvo 9700 Seating Capacity.............................................................................................54 Length...............................................................................................................45’ Width ...............................................................................................................102” Height .............................................................................................................145” Wheelbase.......................................Between front and tag axle - 254.84” Overhang (front/rear) .....................................................................112” - 109” Inside Height (min./max.) ..................................Front - 77.2”; Rear - 72.8” Turning Radius ..........................................................................................42.83’ Tire Size..........................................................................................315/80 R22.5 Engine..............Volvo D13 w/ SCR 13L-435HP Diesel Engine, 6 cylinders, torque of 1650 lb.ft (2250 NM) at 1100 rpm, EPA OBD19 environmental compliant Transmission.........................Volvo I-Shift, 12-Speed Automated Manual Brakes ...............................All-Wheel Disc Brakes w/ABS double circuitry Fuel Tank Capacity ........................................................................210 U.S. gal.

Air Conditioning.........................................................HVAC AC353 Version 4 Baggage Capacity...................................411 cu. ft. (under-floor capacity) Wheelchair Lift Option..........................................................................Built in Steering..........................................Power steering, 50-degree max angle Suspension.......................................Electronically controlled pneumatic

Prevost: 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA Tel: 418-883-3391 Toll-Free: 877-773-8678 Website: www.prevostcar.com

Model..........................................................Prevost X3-45 Commuter Coach Seating Capacity .............................................................................................57 Length...............................................................................................................45’ Width ...............................................................................................................102” Height ..........................................................................................................133.9” Wheelbase .................................................................................................334.5” Overhang (front/rear)............................................................72.30” - 86.60” Interior Height (min./max.) ....................................Floor to ceiling - 79.5” Turning Radius with Rigid Suspension.................................................45.6’ Tire Size..........................................................................................315/80 R22.5 Engine .........................EPA compliant Volvo D13 w/DPF and SCR, 435 HP Transmission .......................................Allison World, 6-speed auto. trans.

Brakes................................................................All-wheel disc brakes w/ABS Fuel Tank w/Filler Neck Capacity .............................................208 U.S. gal.

Air Conditioning ..........................................................................Bitzer 4NFCY Baggage Capacity ............................................................................350 cu. ft.

Wheelchair Lift .............................................Interchangeable swap & plug Steering .........................................Steering wheel w/integrated controls, tilt & telescopic, and integral power steering Suspension .............Wide-stance tuned suspension w/liftable tag axle January/February 2020

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MOTORCOACHES Motor Coach Industries

Motor Coach Industries

MCI® J4500

MCI® J3500

With best-in-class interior space and dramatic lighting throughout, the 2020 MCI J4500 comes with new technology features that make the industry’s bestseller even more appealing.

In addition to industry-leading legroom and a new swing-out electric e-Fan cooling package to help fuel efficiency, the luxurious MCI J4500 now features, as standard, the lighter, more efficient X12 Cummins engine and the new MCI Connect telematics system for rapid, technical responsiveness and maximum uptime.

Options continue to include the next-generation ADAS (Advanced Driver Assistance Systems) with collision mitigation upgrades on Bendix Fusion that integrates a forward-facing camera with vehicle recognition software – to detect and stop for stationary objects and offer lane departure warning and traffic sign recognition. A state-of-the-art optional 360-degree camera provides a bird’s eye view around the coach for better maneuvering at low speeds.

MCI J-Series coaches also come with the longest, most comprehensive warranty, and are backed by responsive technical support, roadside assistance, maintenance and repair, NFI Parts supply and MCI Academy training.

Discover the big appeal of the best small coach yet. MCI’s 35foot coach comes with all of the styling and comfort hallmarks of the best-selling J4500, with seating for up to 44 passengers, an optional rear window, a powerful Cummins engine with the J4500 electric cooling package, and a turning radius of under 33 feet to help maneuver the tight spots.

Utilizing more of the same J4500 components, the MCI J3500 features the same windows and windshields, and a modern driver cockpit, along with the patented spiral entryway and interior trim packages and seating options. The two-axle model also has the J4500 front and drive axle (no tag), and best-in-class payload capacity with the largest underfloor baggage space featuring two baggage bays and common doors.

Model...........................................................................................................J4500 Length .........................................................................................................45.58’ Height........................................................................................................140.75” Seating Capacity .................................................................................Up to 60 Headroom ..................................................................................................78.25” Wheelbase......................................................................................................315” Turning Radius...........................................................................................40’11” Fuel Tank Capacity ................................................................................183 gal.

Suspension..............................................................Independent front & tag GVWR ..................................................................................................54,000 lbs.

Engine ..........................................Cummins X12, 410hp or 455hp; optional Detroit Diesel DD13 410 or 450hp also with engine brake Transmission ..............................Gen V Allison B500, 6-speed automatic with prognostics capability Brakes ....................................................Bendix® ADB22X™ Air Disc Brakes Page 38

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Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Email: marketing@mcicoach.com; Website: www.mcicoach.com

Model...........................................................................................................J3500 Passenger Capacity..........................With lav 40- standard; 44- optional Overall Length ................................................................................................35’ Overall Height .........................................................................................140.75” GVWR ..................................................................................................42,000 lbs.

Interior Ceiling Height ...........................................................................78.25” Wheelbase .................................................................................................228.8” Turning radius..........................................................................................32’ 10” Fuel Tank Capacity ................................................................................164 gal.

Engine.............................................................2017 EPA Cummins L9, 350hp, 1350 lb-ft torque w/engine brake Transmission: .............................Gen V Allison B500, 6-speed automatic with prognostics capability Brakes ....................................................Bendix® ADB22X™ Air Disc Brakes

B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES Motor Coach Industries

Motor Coach Industries

MCI® D45 CRT LE

MCI® Battery-Electric J4500e and D45 CRTe LE CHARGE

Altoona-tested and Buy America compliant, the MCI D45 CRT LE Commuter Coach provides unparalleled accessibility. To meet tomorrow’s transportation demands today, the D45 CRT platform can be equipped with either clean diesel, CNG, hybrid or batteryelectric configurations. Built for Commuter Rapid Transit (CRT), the MCI D45 CRT LE delivers all the advantages of a proven highfloor design, combined with a breakthrough Low-Entry (LE) vestibule for unprecedented accessibility, especially for passengers using mobility devices.

The next-generation D-Series model was developed with evaluations from the National Council on Independent Living and the American Association for People with Disabilities, among others.

Features include an automatic curb-level ramp that accommodates a wider variety of mobility aids such as next-generation motorized wheelchairs. The forward door features an ergonomically-designed spiral entryway, enhanced lighting and supportive grab rails for comfort and visibility at entry. The dual-entry technology cuts dwell times to match low-floor transit boarding times.

Spacious, comfortable seating accommodates 54 passengers overall, adjusting to 52 when accommodating two passengers with mobility devices. Model variants underway include a full high-floor coach model with or without a wheelchair lift.

Model .................................................................................................D45 CRT LE Overall Length ................................................................................................45’ Overall Height...............................................................................................138” Seating Capacity..................................................................................Up to 54 Headroom ..................................................................................................78.25” Wheelbase......................................................................................................315” Turning Radius..........................................................................................40’ 11” Fuel Tank Capacity ................................................................................164 gal.

Fuel Options ..................................................Clean-diesel, Battery-electric GVWR ..................................................................................................54,000 lbs.

Engine Options.........................Cummins X12 or all-electric high-torque Siemens electric drive system Transmission.................................................................................Allison B500 Brakes ....................................................Bendix® ADB22X™ Air Disc Brakes

MCI moves into electric propulsion teamed up with New Flyer’s half century of expertise. All 100 percent battery electric models — MCI J4500e CHARGE and MCI D45 CRTe LE CHARGE — offer impressive power, a smooth quiet ride and zero emissions.

MCI matches its time-tested reliability of its two most popular models with battery-electric propulsion and charging methods, adopted from New Flyer’s battery-electric Xcelsior CHARGE™ for high dependability.

MCI’s platform includes electric driven components, from electric heat and AC systems to power steering; a high-torque Siemens electric drive system; Nickel Manganese Cobalt (NMC) Lithium Ion batteries with high power plug-in battery charging to 100 percent in under three hours; and regenerative braking for energy efficiency and solid stopping power. Stylish, reliable and comfortable, these are the long-distance models that will get ecoconscious commuters from their cars.

Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Email: marketing@mcicoach.com; Website: www.mcicoach.com

Model........................................Battery-Electric J4500e and D45 CRTe LE Overall Length...........................................................................J 45.58’/ D 45’ Seating Capacity................................J 56 passengers/ D 54 passengers Headroom ..................................................................................................78.25” Wheelbase......................................................................................................315” Front Suspension .............................................................Independent front GVWR ...................................................................J 54,000 lbs./ D 54,000 lbs.

Propulsion System.................................................................Siemens motor Batteries.........................65 Ah NMCI Lithium Ion Ultra-High Energy cell

by XALT, estimated J 400 kW max power/ D 388.5 kW Brakes ....................................................Bendix® ADB22X™ Air Disc Brakes January/February 2020

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B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES ABC Companies

ABC Companies

Van Hool CX45 Motorcoach Van Hool TX Motorcoach For premium tour and charter operators, the highline, luxurious Van Hool TX takes the passenger transport experience to the next level. Enhanced and improved to meet and exceed operational needs, the Van Hool TX integrates a variety of key upgrades designed to improve handling, optimize maintenance, increase passenger comfort and enhance overall curb appeal.

Available in 40- and 45-foot lengths, the TX luxury touring coach series combines the ultimate sophistication in engineering, styling and design with a robust, reliable performance. It’s in a class by itself, delivering high traveling style across North America. The TX45 is also available with an optional second door. This configuration allows for greater ease in loading and unloading the coach.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Model................................................................................................Van Hool TX Seating Capacity.................40’—48 Passengers with 3-point seat belts 45’—56 Passengers with 3-point seat belts Length.......................................................................................................40’; 45’ Width ...............................................................................................................102” Height ...........................................................................................................12’ 2” Inside Height ..................................................................................................77” Engine ...........................................Detroit Diesel DD13 (450HP)—Standard; Cummins ISX 12.0 (425HP)—Optional Transmission.................................................................................Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning ....................................................Integrated HVAC System Wheelchair Lift Option..............................................................Braun NL-502 Steering................................................................ZF Variable Ratio Steering Suspension ............................Independent Front & Tag Axle Suspension Page 40

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The Van Hool C-coach model has been a staple of North American fleets for over 15 years, and has consistently delivered reliability and versatility to fleets while providing the luxury customers have come to expect. The CX45 offers a new interior and exterior design that integrates a host of new safety features, with the bonus of increased mechanical serviceability.

The CX series is available in 35- and 45-foot models, and brings Van Hool’s quality design and engineering, plus rugged reliability and the perfect flexibility, to a fleet. With parts interchangeability, fleet maintenance is a lot easier. The 35- and 45-foot models share a nearly identical design. Their high level of parts and components interchangeability drive some high-value benefits to operators. A dramatic reduction in spare parts investment is an obvious advantage, but for operators who already run the Van Hool CX45 in their fleets, the need for driver and mechanic training is greatly mitigated.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Model...........................................................................................Van Hool CX45 Seating Capacity .........................56 Passengers with 3-point seat belts Length...............................................................................................................45’ Width ...............................................................................................................102” Height ............................................................................................................11’ 6” Engine ...........................................Detroit Diesel DD13 (450HP)—Standard; Cummins ISX 12.0 (425HP)—Optional Transmission.................................................................................Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning ....................................................Integrated HVAC System Wheelchair Lift Option ..............................................................Braun NL-501 Steering................................................................ZF Variable Ratio Steering Suspension ............................Independent Front & Tag Axle Suspension

B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES ABC Companies

ABC Companies

Van Hool CX35 Motorcoach With many exclusive features unique to the small-coach segment, the Van Hool CX35 offers a truly user-friendly design. Featuring front-to-rear flat passenger floor design, the coach’s 102-inch exterior width and full-size coach height offer a roomy and spacious cabin design, with no step-up throughout.

The integrated A/C system translates to more luggage space below, plus a curved passenger entry is both aesthetically pleasing and offers the same uniform step height as the CX45 for passenger boarding. The CX35 also features a mid-ship wheelchair lift. Van Hool also offers this in an optional rear passenger door option.

The CX series is available in 35- and 45-foot models, and brings Van Hool’s quality design and engineering, plus rugged reliability and the perfect flexibility, to a fleet. With parts interchangeability, fleet maintenance is a lot easier. The 35- and 45foot models share a nearly identical design. Their high level of parts and components interchangeability drive some high-value benefits to operators. A dramatic reduction in spare parts investment is an obvious advantage, but for operators who already run the Van Hool CX45 in their fleets, the need for driver and mechanic training is greatly mitigated.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com Model ...........................................................................................Van Hool CX35 Seating Capacity .........................38 Passengers with 3-point seat belts Length ...............................................................................................................35’ Width ...............................................................................................................102” Height ............................................................................................................11’ 6” Engine ........................................................................Cummins ISL 9 (345HP) Transmission.................................................................................Allison B500 Chassis .......................................................................................Stainless Steel Air Conditioning ....................................................Integrated HVAC System Wheelchair Lift Option ..............................................................Braun NL-501 Steering................................................................ZF Variable Ratio Steering Suspension.................................................Independent Front Suspension

Van Hool TDX Double Deck Intercity Coach The highline Van Hool TDX double deck coach makes a bold statement in any marketplace. With passenger seating up to 81, this coach is an industry frontrunner in reduced carbon emissions and fuel consumption — providing an additional 43 percent more passenger capacity, and up to 486 passenger miles per gallon.

Featuring a dramatic upper deck sky view rooftop, centrally located restroom, ample storage, front and rear stairs, dual-deck entertainment system and more, the TDX offers one of the most innovative coach designs offered to the U.S. traveling public since the Scenicruiser®.

The generously proportioned steps and wide doorways provide easy access, as well as easy loading and unloading, from both the front and the rear staircases. The lowered aisle and increased interior height enables every passenger to walk upright through the coach. Three-point seat belts are standard on all seats. Individual lighting and ventilation, together with state-of-the-art, integrated heating and air conditioning systems with upper and lower controls at each level, provide a comfortable environment for all passengers.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Model .............................................................................................Van Hool TDX Seating Capacity ................................59 Seats Upper Deck and 22 Seats Lower Deck (81 Passenger Capacity) with 3-point seat belts Length................................................................................................44’ 4-9/32” Width ...............................................................................................................102” Height ....................................................................................................13’ 1-1/16” Engine....................................................................Cummins ISX 12.0 (425HP) Transmission........................................................................Allison B500R G5 Chassis...................................................Stainless Steel Lower Body Frame Air Conditioning ....................................................Integrated HVAC System Wheelchair Lift Option.....................................Foldable Wheelchair (ADA) Ramp with two tie-down Positions in Lower Deck Steering................................................................ZF Variable Ratio Steering Suspension ............................Independent Front & Tag Axle Suspension January/February 2020

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B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES ABC Companies

ABC Companies

Van Hool CX45E Motorcoach

Van Hool TD925—Skydeck Skydeck double-deck coaches are currently offered by ABC Companies. They combine the best of two worlds by offering a great higher-level view for passengers on the upper deck, while the enclosed lower deck and the coach itself retains standard Van Hool features and parts commonality.

The Sky Deck Refurbishment Option converts the proven doubledeck to an open-top sightseeing bus that offers many exclusive features, including up to 85 passenger capacity — that’s 15 more seats than standard open-top competitors. The Race Deck Option is the ultimate double-deck entertainer coach, with an upper level observation deck perfect for entertaining at any event, in unique style. Also available in a conversion shell that can be customized. For more information, contact ABC Companies at 800-222-2871.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Model .......................................................................Van Hool TD925–Skydeck Seating Capacity ...........................................................................Customized Length................................................................................................44’ 4-9/32” Width ...............................................................................................................102” Height ....................................................................................................13’ 1-1/16” Engine.....................................................................Cummins ISX 11.9 (425HP) Transmission ....................................................ZF Astronic or Allison B500 Chassis...................................................Stainless Steel Lower Body Frame Steering................................................................ZF Variable Ratio Steering Suspension ............................Independent Front & Tag Axle Suspension Page 42

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Now North American operators can take advantage of a true zeroemission vehicle built on the proven Van Hool CX Series platform. Featuring the industry’s leading energy-dense E2 battery system from Proterra, an optimized chassis that has been engineered for balanced weight distribution, and premium passenger and driver amenities, the CX45E is purpose-built to support a carbon-free future without compromising rideability, passenger comfort or performance.

Combining the modular ELFA II drivetrain system with Proterra’s E2 high power, high density battery system–in conjunction with the innovative ELFA drive and converter technology and energy efficient auxiliary system components for AC, braking, door systems, power steering and more–the CX45E is designed to achieve daily range targets for operators. The vehicle’s zero emissions, quiet battery drive offers a smooth and comfortable ride, with very low noise levels to enhance the passenger experience like never before.

Passengers will enjoy the smooth, quiet ride enveloped in Van Hool signature elegant interior styling, comfortable seating, ample legroom, digital amenities and innumerable passenger security features.

ABC Companies; 17469 West Colonial Drive Winter Garden, FL 34787 USA; 407-656-7977 E-mail: abcinfo@abc-companies.com Website: www.abc-companies.com

Model.........................................................................................Van Hool CX45E Seating Capacity .........................56 Passengers with 3-point seat belts Length...............................................................................................................45’ Width ...............................................................................................................102” Height ............................................................................................................11’ 6” Battery Type..........................................................................................Proterra Transmission.................................................................................Allison B500 Chassis........................................................................Stainless Steel Chassis Air Conditioning ....................................................Integrated HVAC System Steering................................................................ZF Variable Ratio Steering Suspension ............................Independent Front & Tag Axle Suspension

B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES CHTC

CHTC

HT-45 HT-35 The HT-35 mid-size luxury coach, from CHTC, has many of the same features as the full-size HT-45, but in a smaller and more fuel-efficient package. It features comfortable seating for up to 40 passengers. High capacity SPHEROS air conditioning and auxiliary heating ensures comfort in all types of weather. Other passenger-friendly features include LED reading lamps, flip-down 17-inch screens, bus-wide DVD players with auxiliary inputs, individual headphone jacks, Wi-Fi, USB charging connections, window blinds, retractable front tray tables, overhead storage bins, optional carpeted aisles with LED guide lighting, and restroom. The HT-35 can optionally be fitted with an ADA-compatible door and wheelchair assist package.

The luggage compartment features 212 cubic feet of space, and accessible via electric pantograph bin doors.

When it comes to safety, the HT-35 construction process starts with high-quality Liberty OneSteel SupaGal® galvanized steel framing, built in a continuous U-hoop around the passenger compartment. Additional safety equipment includes Knorr-Bremse all-wheel disc brakes, ABS, ESP, independent front and full-floating ZF rear air-suspension, and front and rear anti-sway bars.

Power comes from a rear-mounted inline-6 CUMMINS L9 turbo-diesel engine, putting out 350 hp, mated to an Allison WTEC B500R 6-speed close-ratio automatic transmission, for efficient acceleration.

Model ............................................................................................................HT-35 Length ...............................................................................................................35’ Width ..............................................................................................................8’ 6” Height ............................................................................................................11’ 5” Fuel Capacity ..........................................................................................155 gal.

Engine..............................................Cummins L9 350HP, 6 cylinder, diesel Max Output ........................................345hp @ 1900 rpm, 1561Nm-1400Nm Transmission...............................Allison B500R automatic with retarder Chassis........................................Monocoque chassis, rear mount engine Axles...................Front: independent suspension, Back: ZF full floating Suspension .......................................ZF Air suspension 2+4+2 air bellows Brakes.............................................All wheel disc Knorr-Bremse with ABS Tires................................Alcoa aluminum wheels with Durabright finish Wheels ...............................................................Michelin Coin tubeless tires Steering .....................................................................................ZF model 8098 Alternator ...........................................................................................28v 150ah Batteries........................................................................................12v 200ah X2 GVWR...................................................................................................37,800 lbs.

Max Speed ...............................................................................................79 mph

HT-45, the CHTC flagship luxury coach, features comfortable seating for up to 56 passengers. High capacity SPHEROS air conditioning and auxiliary heating ensures comfort in all weather conditions. Other passenger-friendly features include LED reading lamps, flip-down 17-inch screens, bus-wide DVD player with auxiliary inputs, individual headphone jacks, Wi-Fi, USB charging connections, window blinds, retractable front tray tables, overhead storage bins, optional carpeted aisles with LED guide lighting, and restroom. The HT-45 can optionally be fitted with an ADA-compatible door and wheelchair assist package. The luggage compartment features 430 cubic feet of space, and accessible via electric pantograph bin doors.

When it comes to safety, the HT-45 construction process starts with high-quality Liberty OneSteel SupaGal® galvanized steel framing, built in a continuous U-hoop around the passenger compartment. Additional safety equipment includes Knorr-Bremse all-wheel disc brakes, ABS, ESP, independent front and full-floating ZF rear air-suspension, and front and rear anti-sway bars.

Power comes from a rear-mounted inline-6 CUMMINS ISX12 turbodiesel engine, putting out 425 hp, mated to an Allison WTEC B500R 6speed close-ratio automatic transmission, for efficient acceleration.

CHTC BUS GROUP / CHTC (USA) Inc. 15780 El Prado Road, Chino, CA 91708 Website: www.chtcbusgroup.com • Phone: 949-220-6088

Model............................................................................................................HT-45 Length .........................................................................................................45’ 6” Width ..............................................................................................................8’ 6” Height ...........................................................................................................12’ 4” Fuel Capacity ..........................................................................................210 gal.

Engine .........................................Cummins ISX12 425HP, 6 cylinder, diesel Max Output........................................425hp @ 1800 rpm, 2240Nm-1100Nm Transmission...............................Allison B500R automatic with retarder Chassis........................................Monocoque chassis, rear mount engine Axles...................Front: independent suspension, Back: ZF full floating Suspension .......................................ZF Air suspension 2+4+2 air bellows Brakes.............................................All wheel disc Knorr-Bremse with ABS Tires................................Alcoa aluminum wheels with Durabright finish Wheels ...............................................................Michelin Coin tubeless tires Steering .....................................................................................ZF model 8098 Alternator ...........................................................................................28v 150ah Batteries...........................................................................................12v 75ah X2 GVWR ..................................................................................................54,000 lbs.

Max Speed ...............................................................................................79 mph January/February 2020

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B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES Temsa

Temsa

TS30

TS35

The new TEMSA TS30 is a true mid-size coach that provides the same level of comfort and amenities as a full-size coach.

Manufactured in Turkey, this coach created a new segment in the U.S. market introduced in 2012, while the new generation was launched in September, 2019.

A redesigned front mask, with a new 3-piece bumper, provides maximum serviceability. With an excellent partnership of Cummins engine, and the new Eaton Procision Transmission, the new TS30 delivers smooth shifting and comfortable driving.

These features are combined with superb European quality and craftsmanship to ensure a high-quality driving experience.

Despite its compact dimensions, the new TS30 has a robust, integral stainless steel design for extra durability and safety.

The luxury interior integrates an efficient heating and air conditioning system, abundant luggage space, a restroom and reclining seats.

The new TS30 is appropriate for smaller groups and operates as a larger coach. It is fuel-efficient, kind to the environment and economically reasonable.

The world-class TEMSA TS35 coach is a fully integral designed mid-size coach that provides the same level of comfort and amenities as a full-size coach. This mid-size coach offers a luxurious and spacious interior for passengers and driver. The TS35 was first introduced to the U.S. market in 2011, and is manufactured in Turkey.

The TS35 has gone through some impressive enhancements introduced in early 2016. Still, with the Cummins/Allison driveline, the TS35 provides excellent power and optimum serviceability.

This coach is constructed from stainless steel for extra durability and safety. It is vigorously tested to ensure the highest standards to provide a dependable, high-quality driving experience.

The enhancements include an entryway with new styling, an expanded driver’s cockpit, increased parts commonality with its counterparts, twin alternator application on the engine, rear engine door for easier maintenance, better accessibility, and as key safety features, ABS (Anti-Lock Braking System), ASR (AntiSlip Regulation), and ESP (Electronic Stability Program) included as standard.

TEMSA NORTH AMERICA 404 Zell Dr, Orlando, FL 32824 Phone: 833-628-3672 Website: www.temsa.com

Model................................................................................................Temsa TS30 Length..............................................................................................................31.1’ Width .............................................................................................................94.8” Height (including air conditioner) ....................................................132.07” Wheelbase .....................................................................................................185” Maximum Seating Capacity ..........................34 + 1 with restroom, 36 + 1 Engine......................................................................................Cummins B 6.7 L Maximum Power.......................................................................250HP (187kW) Maximum Torque........................................................660 lb-ft @ 1,600 rpm Transmission...........................................................................Eaton Procision Fuel Tank Capacity .........................................................................80 U.S. Gal. Page 44

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TEMSA NORTH AMERICA 404 Zell Dr, Orlando, FL 32824 Phone: 833-628-3672 Website: www.temsa.com

Model ................................................................................................Temsa TS35 Length ...............................................................................................................35’ Width...............................................................................................................100” Height (including air conditioner) ......................................................138.6” Wheelbase ...................................................................................................218.1” Maximum Seating Capacity.......................................40 + 1 with restroom Engine ............................................................Cummins L9 350 HP–EPA 2017 Maximum Power .....................................................................................350 HP Maximum Torque.......................................................1,150 lb-ft @ 1,400 rpm Transmission..............................................Allison B500 (Retarder Option) Fuel Tank Capacity .........................................................................154 U.S. Gal

B U S L I N E V E H I C L E S H O W CAS E

MOTORCOACHES Temsa

Irizar

TS45

Irizar i6

First introduced to the U.S. market in 2014, this coach is manufactured in Turkey. TEMSA TS45 is a game changer vehicle for a fleet. Its 100 percent stainless steel frame offers one of the best corrosion resistant offerings.

An American driveline provides raw power and optimum serviceability with a Cummins ISX 12 425 HP engine and Gen 5 Allison B500 transmission. Featuring a steerable tag axle, it offers easy maneuverability, even on the narrowest city streets, with 40.2 feet turning radius.

This 56-passenger coach assists the driver with high safety features. These include an engine room fire extinguisher system, tire pressure monitoring system, LDWS, ESP, ABS, ASR, brake pad wear monitoring and warning system, and 3-point safety belts. Meanwhile, 3-piece bumpers ensure easy serviceability and time-saving. From cruise control to rear parking sensors, the TS45 has everything operators demand from a quality motorcoach.

Irizar USA, a U.S. based company owned entirely by Irizar, is the exclusive U.S. distributor of the Irizar i6 motorcoach. Irizar is a 130-yearold international company headquartered in Spain.

The Irizar i6 luxury motorcoaches are specifically engineered and designed for the U.S. market. The Irizar i6 has European curb appeal and a clean aerodynamic design, incorporating systems and components focusing on passenger safety and comfort. The i6 is the only motorcoach in its class to feature seating that exceeds both FMVSS.207 and FMVSS.210 requirements for anchoring, coupled with 3-point seatbelts.

The Irizar i6 is built for maximum passenger comfort including individual air conditioning and lighting, armrest and footrest, flat screen monitors, Wi-Fi and 110v outlets at every seat. The Irizar i6 is designed to improve fuel economy as it is 10 centimeters narrower at the front and features the newest Cummins Diesel technology, appropriately matched with the 6-speed Allison transmission. Irizar strives to be the best-in-class in fuel economy for the luxury motorcoach sector. This motorcoach is for those who desire to differentiate their fleet with the sleek design of the i6, a true European coach that is also fully adapted for the U.S. market.

TEMSA NORTH AMERICA 404 Zell Dr, Orlando, FL 32824 Phone: 833-628-3672 Website: www.temsa.com

Model................................................................................................Temsa TS45 Length...............................................................................................................45’ Width ...............................................................................................................102” Height (including air conditioner)..........................................................138” Wheelbase ..................................................................................................310.8” Maximum Seating Capacity.......................................56 + 1 with restroom Engine ....................................................Cummins ISX 12 425 HP (EPA 2017) Maximum Power.....................................................................425 HP (317 kW) Maximum Torque.......................................................1,650 lb-ft @ 1,100 rpm Transmission..................................Gen 5 Allison B500 (Retarder Option) Fuel Tank Capacity........................................................................200 U.S. Gal

Irizar USA; Henderson, NV 89014 Phone: 702-431-0707; Email: info@irizarusa.com Website: www.irizarusa.com Model........................................................................................................Irizar i6 Seating Capacity............................up to 56 including 3-point seat belts Length...............................................................................................................45’ Width ...............................................................................................................102” Height.............................................................................................................12’3” Wheelbase .....................................................................................................301” Overhang (front/rear)............................................................ 82.25” / 109.5” Interior height........................................................................................... 79.8” Turning radius............................................................................................ 40.8’ Tire Size..........................................................................................315/80 R22.5 Engine.............................................................................Cummins ISX (Diesel) Transmission.................................................................................Allison B500 Fuel tank capacity ...................................................................... 210 U.S. gal.

Luggage Storage Capacity..........................476/620 cu. ft. (SuperCargo) Chassis / GVWR .................................................Irizar integral / 54,000 lbs.

Suspension............................................Independent ZF Front & Tag Axles Air Conditioning..................................................................Hispacold (HVAC) ADA Wheelchair Lift............................................................................Optional January/February 2020

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Amaya-Astron Seating See Ad On Page 33 Pirules 16E, Industrial Cuamatla, Cuautitlán Izcalli, 54730 MEXICO +52(55)5881-2007 Email: donovan@amaya-astron.com.mx Website: www.amaya-astron.com.mx Company Officers: Donovan Albarran, Vice President Export Sales; Rose Arellano, Sales and Customer Service Products: Amaya-Astron Seating has been producing 3-point seat belted seats for over 20-plus years on all models of seats available to North American coach manufacturers. Amaya has introduced several new models in the past two years, developed to fulfill customers’ needs and expectations.

Designed for safety, built for comfort, these models include: the GT, A220 and the newest SIGMA model. The engineers at Amaya work closely with operators and motorcoach manufacturers to provide the safest seats

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available for their coaches and passengers. In the last years, transportation industry safety has become the foremost topic of conversation. Amaya’s focus recently has been on designing seats like the GT, A220, and most recently, the Sigma, which like all its models, not only meets the motorcoach industry safety standards/requirements but are the most comfortable seats available to the market today. Amaya-Astron Seating continually strives to design and build stylish yet comfortable seats for those passengers sitting on them.

Amaya-Astron Seating has its own engineering and research & development departments that have the experience, knowledge, and expertise to create new and innovative seats. Offering a variety of different seat models and types is just one of the many ways AmayaAstron works to keep ahead of the market. Amaya-Astron seats come with a 3-year warranty from the factory. To learn more, contact North American Sales Representatives: Bob Greene bgreene45@cox.net or Jeff Goldwasser interiors@jeffgoldwasser.com. 20

Bergen Auto Upholstery Co., Inc. 375 North St., Suite U, Teterboro, NJ 07608 USA 201-457-9100 Email: bergenauto@aol.com Website: www.bergenseat.com Products: Seat replacement and complete interior refurbishing, including seat covers, ceilings, sidewalls, lav area, under racks, dash and entrance door. Parts distributor with large inventory in stock. Bergen offers a complete cleaning service, seat cover shampooing, seat frame cleaning, cleaning of sidewalls and A/C ducts, and shampooing of any carpeted surface. Bergen road crew is available to install on location. 14

Camira See Ad On Page 48 2476 Waldorf Court, NW, Grand Rapids, MI 49544 USA 616-288-0655 Email: camira-usa@camirafabrics.com Website: www.camirafabrics.com Products: Global textile manufacturer, Camira, offers total fabric solutions for passenger transport interiors. Known for its traditional plush wool moquettes, Camira’s manufacturing expertise also covers lighter weight pile fabrics with added design and texture; contemporary flat weave fabrics for seating, vinyls, leathers; and a wide range of ancillary interior trim fabrics for other surfaces within motorcoaches. Transportation fabric collections include Aura, Aura Twist, Fusion, Vigor, Vision, Vita and Rhino. Added fabric protection comes from Defender, Camira’s triple action, long-lasting fabric treatment, which has an invisible protective shield making fabrics anti-bacterial, anti-fungal and anti-stain. As well as an extensive portfolio of stocked

ranges for motorcoach interiors, Camira has an in-house design team who can customize.

Whether a stocked range or custom-made, Camira’s transport fabrics are designed to coordinate with a wide range of other options including leather and vinyl, as well as trim options for piping, headrests, wall side and ceiling finishes, and curtaining to provide flexible options for combination seats using more than one material type.

Camira is represented by Wagner & Associates (Phone: 919-5524466) and Transportation Products Sales and Service (Phone: 724640-8826). 19 Chestnut Ridge Foam, Inc. See Ad Below 443 Warehouse Dr., Latrobe, PA 15650 USA 800-234-2734 Email: info@crfoam.com Website: www.crfoam.com Products: CR SAFGUARD® XL seat cushioning combines fire-resistance with durability. Traditional FMVSS 302 cushioning burns profusely when exposed to minor open flame sources. The rapid spread of flames with this minimum requirement poses a serious danger to ridership, particularly, those with mobility challenges. CR SAFGUARD® XL offers a high level of fire-performance that minimizes the hazards of cushioning as the largest fuel source, reducing both risk and liability.

For detailed cushioning designs, TRAX® advanced fire-resistant molded cushioning is the ideal solution for accomplishing modern cushioning designs in combination with a high level of fire performance. The molding process allows for multiple contours within a seat design to achieve an impressive and distinct appearance. This process also elimi-

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nates costly waste and labor associated with cut-to-shape cushions and provides dimensional accuracy for repetitive parts.

CR SAFGUARD® XL and TRAX® are fully compliant with F.T.A. fire performance criteria verified through internal testing capabilities. 19

De Leo Transportation Fabrics See Ad On Page 49 53 Dwight Pl. Fairfield, NJ 07004 USA 800-443-6909 Email: iarslan@deleoco.com Website: www.deleotf.com Company Officers: Ismail Arslan, Vice President Business Development Products: De Leo Transportation Fabrics, a division of the Edward B. De Leo Company, Inc., was established in 1962, and continues to deliver services and products to the automotive, transportation and upholstered furniture manufacturing industries. Working with its manufacturing partner Epengle Tekstil, DLT offers moquette velvets, flat woven fabrics and vinyls for bus, motorcoach and light rail to public and private transportation industries. With 100-plus years combined, De Leo and Epengle have provided a variety of pile compositions including 85/15, 30/70 wool blend, 100 percent polyester, 100 percent acrylic and 100 percent polyester flat woven to meet the highest standards of the transportation industry. All qualities meet international FR requirements, as well as FMVSS-302. Specialty and custom design work is available to fit customer needs, along with anti-bacterial, stain repellant and water proofing finishes. DLT offers short production lead times, lower MOQs, New Jersey-based customer service and on-time deliveries. Warehousing in South Carolina offers quick shipping and easy logistics. 20

Introducing Hybrid.

A revolutionary new capability from Camira, Hybrid combines the appearance of a at woven textile with the durability of a plush fabric. Destined to transform the future of coach and bus interiors, Hybrid is robust, lightweight, and imbued with sustainable credentials.

www.camirafabrics.com

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Busline Advert 1219.indd 1

See us at UMA Expo Booth #1239

BUSLINE

January/February 2020

E. Schoepf GmbH & Co KG Rathausstrasse 18-24, Stammbach 95236 GERMANY +49 9256/800 Email: info@e-schoepf.de Website: www.e-schoepf.de Products: The medium-sized family business E. SCHOEPF GmbH & Co. KG has been in existence more than 160 years. Today, it produces high-quality technical fabrics. As a system supplier, it produces certified seat covers, side panels as well as ceiling panels and curtains for worldwide, well-known brands of the automotive industry, for urban traffic operation (buses and trains) and for seat manufacturers. Also provided are highly elastic fabrics or vacuum moulding materials for manufacturers of construction, industrial and agricultural vehicles.

Creative design, highest quality (certified according to DIN EN ISO 9001) and environmentally appropriate production (DIN EN ISO 14001) are inextricable at E. SCHOEPF. Its fully integrated production processes ensure extensive know-how, short reaction times and effective development services. This contributes to the company’s ability to meet the highest requirements of its customers in a targeted and timely manner – paired with delivery reliability to achieve a high level of customer satisfaction. 19 Freedman Mobility Seating (FMS) 7346 W 400 N, Rochester, IN 46975 USA 574-542-2001 Email: jp@freedmanmobility.com Website: www.fmsseating.com Company Officers: Dan Cohen, President; Christy Nunes, Managing Director; Dave Dygert, National Sales Manager; JP Paonessa, Marketing Manager Products: On December 21, 2011 Freedman Seating Company purchased the assets of Braun Seating. The new company, FBSA LLC d/b/a Freedman Mobility Seating, is a wholly owned subsidiary of Freedman Seating, operating out of a 110,000 square-foot manufacturing facility in Leiters Ford, IN, with a continued focus on servicing the needs of the commercial transportation market. Freedman Mobility Seating, FMS, produces seats for the mobility van market, as well as high line seating for the small and mid-sized bus market. FMS Seating leverages the industry experience, market knowledge, product breadth and manufacturing capabilities of both companies to provide quality products, service, and support. 20

Freedman Seating Company See Ad On Page 9 4545 W. Augusta Blvd., Chicago, IL 60651 USA 773-524-2440 Email: jp.paonessa@freedmanseating.com Website: www.freedmanseating.com Company Officers: Dan Cohen, President; Craig Freedman, CEO; John Mienik, National Sales Manager; JP Paonessa, Marketing Manager Products: For over 125 years, Freedman Seating has been engineering and manufacturing seats and seating-related products for many different applications. Its product lines include bus, rail, marine, delivery truck, specialty and commercial vehicle seating. Consistent growth and expansion has earned Freedman Seating recognition as a leading manufacturer of transportation seating solutions. Manufacturing seats for buses, Freedman Seating supplies major OEMs, over 250 bus distributors, the federal government, and many

09/12/2019 15:35

states and municipalities. The family of Freedman Seating bus seats includes products for small and mid-sized coaches, para-transit vans and buses, public transit buses, and private bus operators. 20

Kiel Seats North America LLC 4519 Wyland Dr., Elkhart, IN 46516 USA 574-293-3600 Email: office@kielna.com Website: www.kielna.com Products: Kiel Seats North America is part of the international Kiel Group, a manufacturer of transit seating systems for commercial vehicles and public transportation, including buses on the local, regional, and intercity level. 17 Lantal Textiles, Inc. 1300 Langenthal Dr., P. O. Box 965, Rural Hall, NC 27045 USA 800-334-3309 Website: www.lantal.com Products: Supplier of flat woven fabric to the bus, rail and aviation markets. Manufactured in North Carolina, Lantal’s fabrics meet or exceed the specifications required by the industry as well as Buy America for the transit market. Free design services available. 17

Lazzerini Corporation See Ad On Page 46 1011 Herman St., Elkhart, IN 46516 USA 574-206-4769 Website: www.lazzerini.us Products: Lazzerini Corporation is a U.S. based subsidiary of Italian seating company, Lazzerini S.r.l. Founded in 1967, Lazzerini, S.r.l. designs and manufactures innovative and lightweight passenger seats for the global mass transit markets with localized operations in the United Kingdom, Europe, Hong Kong, New Zealand and Canada. In 2015, Lazzerini Corp. was established in Elkhart, IN, and is manufacturing/supplying buyAmerica compliant seats.

Lazzerini is known and respected for its ability and know-how in the intelligent use of latest technology materials, to create standard flexible seating platforms combined with fully modular construction.

This allows for easy customization, installation, maintenance and efficient vehicle packaging that optimizes passenger “living space” and vehicle seating capacity. 17

Sardo Bus & Coach Upholstery See Ad On Page 27 503 S. Main Ave. Minneola, FL 34715 USA 800-654-3824 Email: sandy@sardobus.com Website: www.sardobus.com Company Officers: Sandra Follis, President of Sales Products: Sardo Bus & Coach Upholstery’s craftsmanship and customer service has made it an industry leader in motorcoach and transit refurbishment.

Sardo’s Original Professional Mobile Road Crew is a trendsetter, providing experienced on-site installation service. Sardo takes pride in minimizing customers’ downtime and giving personal attention to every detail. Sardo can also install a brand new complete floor, or just replace the entrance area steps for the ultimate first impression.

Staying up-to-date with wood-like flooring has become a trend for a classy look. 20

Willingham Inc. 20008 244th Ave. S.E. Maple Valley, WA 98038 USA 425-432-9867 Website: www.willinghaminc.com Products: Seatcovers, complete interiors, floors, step tread kits, parcel rack door and bay door pistons, foam rubber replacement kits, net pockets, cup holders, grab handles and accessories. Seat parts for all models. 20

Morbern Inc. 401 Fraley Rd., High Point, NC 27263 USA 888-MORBERN Email: sales@morbern.com Website: www.morbern.com Products: Blockade, Barricade, Endurance, Marathon, (n)Motion!, and Ambassador ULS upholstery fabrics. 19

RECARO North America, Inc. 49200 Halyard Dr. Plymouth, MI 48170 USA 800-873-2276 Email: aftermarket@recaro-automotive.com Products: RECARO Automotive Seating is a manufacturer of ergonomic operator seats. Recaro has been manufacturing mass transit commercial seats for over 20 years. The company’s North Americanbuilt seats fit nearly all applications. The Recaro Ergo line of seating is flexible and durable to meet the mass transit markets. 20

See us at UMA Expo Booth #633

January/February 2020

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ARI-HETRA 4119 Binion Way Lebanon, OH 45036 USA 800-562-3250 Website: www.ari-hetra.com Products: Privately held company offering heavy-duty mobile lifting equipment, exhaust extraction systems and wheel service equipment. 15

MAHA USA 2404 East Hwy 134 Pinckard, AL 36371 USA 866-624-2872 Email: sales@maha-usa.com Website: www.maha-usa.com Products: MAHA USA unites German engineering with American craftsmanship to produce heavy-duty mobile column lifts. MAHA USA manufactures vehicle lifting systems from its 90,000-squarefoot production facility in Pinckard, AL. Its wireless mobile column lifts are powered by state-of-the-art ball-screw technology. MAHA USA also offers a full line of heavy-duty workshop equipment consisting of pantograph and parallelogram lifts; wheel lifting systems; various floor, transmission and clutch jacks; wheel service equipment; emission testers and PBBT-certified brake testers. 15 Page 50

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Mohawk Lifts See Ad On Page 51 P. O. Box 110 Amsterdam, NY 12010 USA 518-842-1431 Email: marketing@mohawklifts.com Website: www.mohawklifts.com Products: Mohawk Lifts manufactures all types of vehicle service lifts for transit buses, motorcoaches, school buses and paratransit vehicles. Mohawk Lifts are made to last with its warranty as standard for all lift models. Mohawk makes 100 percent of the lifts in the USA and meets the FTA Buy America clause. Mohawk is a 38-year member of the Automotive Lift Institute with an overwhelming majority of all lifts and all lift options and accessories being third-party certified to meet the current ANSI safety standards for vehicle lifts.

Mohawk two-post side-by-side lifts are available in 10 different capacities, ranging from 7,000 to 30,000 pounds. All two-post lifts offer under-vehicle access for all maintenance and repairs. Mohawk four-post drive-on lifts range in capacities from 19,000 to 120,000 pounds, are available in eight capacities, with runway lengths from as short as 13’ to as long as 48’ to accommodate servicing articulated transit buses. Mohawk mobile column lifts come in seven different capacities,

January/February 2020

ranging from 14,000 pounds per column to 240,000 pounds as a set of eight 30,000 pound capacity columns. Mobile column lifts are available in AC, DC or wireless DC operation. Mohawk offers parallelogram lifts in capacities from 35,000 to 100,000 pounds. Available in runway lengths from 36 to 48 feet long, the parallelogram lifts are available in surface mounted, flush mounted to the garage floor or recessed mounted in a pit. Mohawk’s VRL Series of lifts are vertical rise lifts, which unlike parallelogram lifts, rise straight up and down for sometimes even more space savings than parallelogram lifts offer. All models of drive-on lifts (four-post, parallelogram or vertical rise) offer inside LED track lighting, rolling wheels free jacks for brake and front-end service, or drive through runways. 20

Rotary Lift 2700 Lanier Dr. Madison, IN 47250 USA 800-640-5438 Email: userlink@rotarylift.com Website: www.rotarylift.com Products: Rotary Lift offers heavy-duty vehicle lifts. The line-up includes mobile column, modular inground, scissor, parallelogram, two-post and four-post lifts. 19

SLEC, Inc. 23 Fontana Ln., Suite 109 Baltimore, MD 21237 USA 443-730-1023 Website: www.slec.com Products: The 18Type mobile column lift, manufactured in Baltimore by SLEC, Inc., is rated at 18,000 lbs. (each column), and is ideal for transit buses and motorcoaches. A SLEC® lift is one man portable, and consequently can be used in multiple work bays and outside.

SLEC® lifts feature an electromechanical, self-locking design, based on an Acme threaded screw and a bronze load nut for the ultimate in safety as it is inherently self-locking. The lifts stop immediately when power is removed and cannot move again unless power is re-applied. An easy-to-use interactive touchscreen pad enables the operator to select the operational mode (all lifts, pairs or single) and communicates to the operator the height of each column, error codes and much more.

The “ultimate pack” marries the benefit of getting the cable off the floor while keeping the robust reliability of a cable-connected lift. The connecting cable extends between each column on a retractable roller system and loops around the top of each column. SLEC® lifts are independently tested and certified to the standards of the Automotive Lift Institute ANSI/ ALI ALCTV-2011. All of this is backed by nationwide after-sales and service support. 19

Stertil-Koni USA 200 Log Canoe Circle Stevensville, MD 21666 USA 410-643-9001, 800-336-6637 Email: lifts@stertil-koni.com Website: www.stertil-koni.com Products: In business for more than 50 years, delivering high-precision, safe and durable lifting systems. Supplier to transit agencies, municipalities, state agencies, the U.S. military, school districts, ports and more. Serving the North American market via a network of trained distributors who provide local expertise and customer service. Suited for all bus types: transit, para-transit, coach, tour and school. Product range includes mobile col-

umn lifts, platform lifts, in-ground lifts, 2post and 4-post lifts.

The in-ground telescopic piston DIAMONDLIFT is electronically synchronized for safety and convenience with a capacity of up to 105,000 pounds in threepiston configuration. The in-ground scissor ECOLIFT provides universal access to all sub-components including brakes and wheels, has an ultra-shallow design—recommended for high ground water or bedrock—and is relocatable. The platform SKYLIFT, with a lifting capacity between 62,400 and 78,000 pounds, is a clear floor lift with no crossbeams or obstructions between the lifting legs or runways. The 4post lift offers the safety of a platform lift with lifting capacity ranging from 30,000 pounds up to 132,000 pounds. Mobile column lifts are shipped with a full-color, high-resolution 7-inch touchscreen control panel as standard. Portable lifts can be used indoors or outside and have lifting capacities from 14,000 pounds to 40,000 pounds per column. 19

TLS Total Automotive Lifting Solutions Inc. 2300 Speers Rd. Oakville, Ontario L6L 2X8 CANADA 877-799-5438 Email: sales@tlslifts.com Website: www.tlslifts.com Products: Total Automotive Lifting Solutions Inc., and its family of specialized lifting solution divisions, combine to offer a comprehensive selection of lifting applications. From car dealerships, to the home car enthusiast and public sector transit and public works facilities, TLS Inc. provides high quality and innovative lifting solutions. Its underlying goal is to provide superior technology that is durable, low maintenance, user friendly and delivers maximum value to customers. TLS Inc., is a member of the Automotive Lift Institute, and participates in the certification of its products, with models ranging in capacities from 2,000 to 100,000 pounds. 19

LIFTS THAT LAST A LIFETIME

MOBILE COLUMN LIFTS

FOUR POST RUNWAY LIFTS

PARALLELOGRAM LIFTS

VERTICAL RISE LIFTS

www.GovLifts.com

1-800-833-2006

Call Mohawk today to find out which lift is right for your shop!

January/February 2020

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Cable Car Classics

Cable Car Classics

GILLIG Low Floor Classic

San Francisco

Cable Car Classics restyles modern Gillig low-floor transit-duty buses with the highly desired, top quality features of classic cable car charm. We deliver the fun rider experience and nostalgic image preferred by tourists, shoppers, and travelers; resulting in increased ridership and revenue desired by community leaders and agency boards.

Our best-in-class methods and materials ensure excellent performance and durability, offering rider appeal without sacrificing quality, reliability, or maintainability. Maintenance-free exterior trim looks great year after year.

Powered by Clean Diesel, CNG, Hybrid Electric, or zero emission Battery Electric, bringing trolleys to a new level by seamlessly integrating modern technology, contemporary transit features, proven dependability, and classic vintage styling. Roof cupola style and service access to roof mounted equipment varies. For more information and photos visit gilligtrolley.com.

A true timeless classic, as beautiful today as cable cars 100 years ago.

The nostalgic and fun San Francisco purpose-built unique open-air experience captures the hearts of young and old alike, for maximum rider appeal.

Both full size and compact Mini-San Francisco are perfect for sightseeing tours, shuttles for weddings and other special events, and general charter service, for customers who demand rider appeal without sacrificing quality or durability. Mini SF’s compact width is well-suited for historic and tourist districts.

Our full size offers more transit features, and Mini-SF offers classic design and value on an economical platform. San Francisco has a full range of sizes, floorplans, and options.

For more information and photos visit ccctrolley.com.

“Trolley Show . . . with Transit Go”

Model..........................................................................................Low Floor Classic Seating ......................28 to 40 passengers, solid oak (optional cushions) Length .....................................................................................................29’/35’/40’ Width....................................................................................................................102” Height.....................132” w/Trolley-style cupola roof, 135” hybrid-electric Wheelbase..................................................................................162.5”/230”/279” Overhang (front/rear)........................84.5”+Trolley-style cowcatcher/117” Inside Height (min/max) .........................................................................76”/95” Turning Radius.......................................................................................29’/36’/41’ Tire Size.................................................................275/70R22.5 to 305/85R22.5 Engine........................................................................................................Cummins Transmission.............................................................................Allison, Voith, ZF, (optional GM/Allison Hybrid Parallel Drive) Brakes.......................................................................................Air, “S”Cam w/ABS Fuel Tank Capacity 75 to 120 Gallon (also Battery Electric) Chassis..................................GILLIG, low-floor, stainless steel, rear engine Gross Vehicle Weight Rating (GVWR) ..................................39,600 lbs. max.

Body..........................................................................................................Aluminum Air Conditioning...........................................................Thermo King, Carrier, + Baggage Capacity ..................................................................Options Available Wheelchair Ramp..........................................................................Yes, 31”x 47.5” Steering .................................................................................................Power TRW Suspension........................................................................Full Air, Multi Bellows Page 52

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January/February 2020

Cable Car Classics, Inc. 3239 Rio Lindo Avenue, Healdsburg, CA 95448 707-433-6810 www.cablecarclassics.com • sales@cablecarclassics.com

“Modern Function Meets Irresistible Charm”

Model.......................................................San Francisco/Mini-San Francisco Seating....................14 to 40 passengers, solid oak (optional cushions) Length ....................................................................................................21’ to 35’ Width....................................................................................................93” or 96” Height ...........................................139” to 141” w/Trolley-style cupola roof Wheelbase .......................................................................................109” to 176” Inside Height (min/max).................................................79” (91” in cupola) Chassis.....Freightliner XB rear engine or Isuzu N-Series front engine Gross Vehicle Weight Rating (GVWR) ......................14,000 to 32,000 lbs.

Body.....................................................................................................Aluminum Air Conditioning ..........................................................................Thermo King Baggage Capacity ..............................................................Options Available Wheelchair Lift...................................................................Yes, Front or Rear Steering.............................................................................................Power TRW Suspension .................................Full Air (full size), Leaf Spring (Mini-SF)

Cable Car Classics

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…

BYD Battery-Electric Classic CCC restyles modern BYD battery-electric buses with high quality craftsmanship, features, and the nostalgia of classic cable car charm; providing the experience and image preferred by tourists, shoppers, and travelers; resulting in increased ridership and revenue. These battery-electric trolleys offer clean, safe, cost-effective theme transportation; with dependable, quiet, zero-emission service.

Best-in-class methods and materials ensure excellent performance and durability; offering rider appeal without sacrificing quality or maintainability. Maintenancefree trim.

• 100% battery electric with zero emissions • New leasing options significantly reduce up-front costs • 12-year full replacement warranty on BYD’s safe, non-toxic batteries • Proven lower total cost of ownership than diesel or CNG • On-route inductive charging available Cable Car Classics, Inc. 3239 Rio Lindo Avenue, Healdsburg, CA 95448 707-433-6810 www.cablecarclassics.com • sales@cablecarclassics.com For additional information and photos, please visit BYDtrolley.com.

Model .........................................................................................C6 / K7 / K9S / K9 Seating...........................................................................................16 / 24 / 32 / 39 Length .......................................................................................23’ / 31’ / 35’ / 40’ Width..................................................................................81” / 102” / 102” / 102” Height..............................................................................125” / 138” / 138” / 139” Wheelbase ....................................................................157” / 192” / 223” / 284” Turning Radius ..................................................................26.25’ / 31’ / 39’ / 44’ Single Charge Range..................................Up to 124 / 137 / 230 / 250 miles Full Depot Charging...................................3-4 hrs / 3.5 hrs / 5 hrs / 4.5 hrs

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

(815) 562-5840

Super Salad Bar by-the-pound!

Stromboli, Pizza, Pasta & more!

Hand-Dipped Ice Cream!

(815) 561-9595

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & Tour Guides Eat free!

Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted.

I-39 & Hwy 38, Exit 99 Rochelle, IL

OPEN 24 HOURS

Please call ahead!

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Winchester Transit: Continued From Page 32

perienced plenty of historical events during both the Revolutionary War and Civil War. According to www.winchesterva.gov, George Washington made his first trip to Winchester at age 16 as a land surveyor. Later, Fort Loudoun was erected in the city under the guidance of Colonel Washington, during the French & Indian War. Washington would later be elected to represent Frederick County at the House of Burgesses.

During the Civil War, Winchester’s occupation changed approximately 70 times between Union and Confederate troops. Several major battlefields from the Civil War are located in, or near, Frederick County.

Winchester is also the birthplace and early home of country music legend, the late Patsy Cline. She is buried near the city.

The area is known as well for its natural beauty. Frederick County is in the northern part of the Shenandoah Valley, while a portion of the 2,200 mile Appalachian Trail is located not far from the county’s eastern edge.

Although shorter compared to its host city, Winchester Transit’s own history extends nearly 80 years. It began as a privatelyowned operation in the early 1940s, before being sold to the city of Winchester in 1950.

“The city officially started operating the transit service in 1951, with few major changes taking place until 1989,” Wells said.

“That was the year our complementary paratransit service began,

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with the city purchasing a lift van to comply with ADA (Americans with Disabilities Act) standards.”

Pictured is one of WinTran’s buses produced by ARBOC Specialty Vehicles.

According to Wells, Winchester city officials have remained committed to the transit system over the decades.

“They continue to understand the needs of our ridership, and the importance of a good transportation system for the community as a whole,” she said. “The Commonwealth of Virginia is also great to work with, such as the Virginia Department of Rail and Public Transportation. They are always looking for initiatives to enhance public transportation.”

See us at UMA Expo Booth #1216

January/February 2020

“You can’t expect your employees to treat customers a certain way without treating those employees the same way. It begins with professional leadership.”

A

THE IMPORTANCE OF GREAT EQUIPMENT & CUSTOMER SERVICE

mong the equipment used at Winchester Transit are buses produced by ARBOC Specialty Vehicles. The buses have served the transit system, and its ridership, well over the years, according to Wells.

“We currently have six ARBOC buses. Three of those are used for our paratransit service and the other three for our fixed-routes,” she said. “Four of the buses are 2016 models, while the other two are brand new 2019 vehicles.

“Our drivers love the ARBOCs, stating that they ‘drive just like a car.’ They are especially impressed with the suspension and turning radius.”

She noted that the vehicles’ lower suspension and wheelchair ramp capabilities have been very well received by drivers and passengers alike.

“Our transfer station is located in Winchester’s downtown historic district. As with most older historic districts, the roads there are very narrow. Before we received the ARBOC vehicles, a driver would have to operate a wheelchair lift in places that were a little harrowing, such as near oncoming traffic,” Wells said. “It’s so much easier with the ramps on our ARBOC buses. We also feel it’s safer for passengers and drivers.

“Overall, our experience with those buses has been very positive.”

Wells also discussed specific advancements in technology that are helping Winchester Transit’s ridership. That includes an automated stop announcement system now in place.

“That has tremendously helped our riders with disabilities, letting them know which bus stop is next. It’s been a really good addition to our transit system,” she said. “We also now have an automated reservation system in place for our paratransit riders. It not only helps us in the office, but paratransit riders are now called the day prior to their next appointed ride, reminding them of their appointment. We have had that system in place for three years.”

Officials at Winchester Transit are also pursuing a mobile data terminal system, designed to help drivers and dispatchers communicate more efficiently.

“It will also allow our drivers to better count passengers as they board and disembark,” Wells said. “Another technol-

ogy we are currently utilizing is an advanced notification system.

That allows us to better announce route cancellations or other changes within our entire system. It’s designed for riders who have opted to receive such messages via text, phone or email.”

Through the use of modern equipment and technology, Wells said Winchester Transit is able to provide better customer service programs for its ridership. She noted that word-of-mouth can either lead more or fewer people to public transportation, much of that depending on how riders are treated.

“Being a local government agency, customer service plays a huge part in what we do at Winchester Transit. Our department includes employees who work on the front lines. They become the face of

— Renee Wells

See us at UMA Expo Booth #1014

January/February 2020

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the city. People see those employees all of the time, certainly more than they see city officials who work behind a desk,” Wells said.

“Winchester Transit is dedicated to providing the type of quality services our passengers deserve. We work every day on offering great customer service in a safe, efficient and reliable environment.

That is accomplished through professional leadership, safe and professional drivers, and our overall customer-oriented workforce. We push customer service from the top down.”

“Winchester officials look at employees, across the board, as the city’s most valuable assets. That includes drivers within the transit system who genuinely care about the well-being of their passengers,” she said.

She explained that drivers at Winchester Transit share various duties when it comes to the different transportation options being delivered by the city.

“Each driver will spend a certain number of weeks operating a fixed-route bus and a certain number of weeks operating a paratransit vehicle,” Wells said. “That allows them to get to know a lot of different riders. They truly care about all types of passengers. For example, when a driver is working paratransit and a rider does not come out of his/her residence, that driver will investigate to make sure the rider is OK. We can initiate a wellness check.

“Our drivers are very dedicated and provide top-notch and outstanding customer service at all times. We get very few customer service-related complaints. Again, they are the face of our entire organization.”

When hiring drivers, Winchester Transit requires all candidates to hold a CDL license. Once hired, they go through a specific training process beyond what was taught to earn the CDL. “There are several major steps that each new driver takes. That involves in-house training, such as familiarization of our employee handbook and specific city policies and procedures,” Wells said.

“New drivers start by working in the office for several days, then

“Each driver will spend a certain number of weeks operating a fixed-route bus and a certain number of weeks operating a paratransit vehicle. That allows them to get to know a lot of different riders.”

It’s also the belief of Winchester city officials that quality customer service begins by treating employees well.

“We treat our internal customers (employees) the way we want them to treat our external customers. We do that by starting from within,” Wells said. “You can’t expect your employees to treat customers a certain way without treating those employees the same way. It begins with professional leadership.”

Currently, Winchester Transit employs 10 full-time drivers and two part-time drivers. There is also Transit Supervisor Kenny Johnson, transportation services division manager (Wells) and an office assistant.

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See us at UMA Expo Booth #1225

January/February 2020

working with our transit supervisor for one to two weeks. The supervisor goes over all of Winchester Transit’s bus routes and company rules. The new drivers are then placed with an experienced lead driver for another two to three weeks. It is here that new drivers learn how to collect and count fares and conduct transfers. Overall, our new driver training program takes approximately six weeks to complete.”

Wells added it’s important that new drivers learn at their own pace. There is no specific time frame set for when a driver must go out on his/her own in a Winchester Transit vehicle for the first time.

“When hiring, we look for candidates who exhibit characteristics of being safe and capable of working with people. We also conduct all the necessary background checks,” she added. “A good driver is somebody who pays attention to detail, is capable of multi-tasking and possesses a positive attitude. Those are the main attributes we look for in drivers.”

Although the national driver shortage continues to make headlines to the discouragement of many motorcoach/bus operators, Wells said that Winchester Transit has been fortunate in that its driver turnover rate remains very low.

“We don’t have a lot of turnover among our full-time drivers.

Where we have had trouble is finding enough part-time drivers.

We would like to hire more part-time drivers, but they remain hard to find,” she said. “We actually keep a part-time bus driving position open-ended. If a person applies to be a part-time driver, we will look at his/her qualifications. An interview may follow.

We can always use another part-time driver. That never seems to change.”

A

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LOOKING AT FUTURE GROWTH POTENTIAL

s with any transit system with a history of nearly 80 years, Winchester Transit has experienced changes in the type of vehicles available and services required. In many ways, however, the system has remained much the same over the years, with its main goal of servicing Winchester residents and visitors with quality public transportation options.

“We have modified our routes over the years and made other necessary changes, but it all comes down to providing the services that

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January/February 2020

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our riders need,” Wells said. “Hopefully in the future, public transportation in our area can expand regionally. Right now, there are not a lot of transportation options for those who live in rural areas in our county.

“We are seeing public transportation from the Washington, D.C., area coming closer to Frederick County. It currently reaches approximately 40 miles from Winchester. I feel that should be viewed as a good thing, providing more options for people when it comes to travel as the metropolitan transit systems expand.”

She added that as more benefits of public transportation are promoted, the greater the likelihood of its growth in new areas.

“There are always going to be people who are not used to using public transportation. It’s therefore important to keep moving forward and trying to reach those people,” Wells said. “It goes back again to providing good customer service. If riders are treated well, they will likely return. It also helps that members of the younger generation seem more open to public transportation and the industry’s different environmental benefits.”

Public transportation can also be a wonderful career choice for many people, Wells added. That includes those interested in being a driver, mechanic, dispatcher or working in any number of executive positions.

“Although public transportation was not my original career choice, I’m very glad to now be part of this industry. I have been

with Winchester Transit since 2001, and have met some really wonderful people along the way,” Wells said. “That includes riders of our paratransit and fixed-route services who have been using Winchester Transit ever since I started here. I have been able to develop some great, professional relationships with many wonderful people. That is very rewarding.

“Another great thing about making a career in public transportation is its fast-paced environment. You never experience the same type of day twice. There are also so many different types of people that you can meet and talk to on a daily basis in this industry. The work suits my personality very well.”

“New drivers start by working in the office for several days, then working with our transit supervisor for one to two weeks.”

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Contact: Winchester Transit (WinTran), 301 E. Cork St., Winchester, VA 22601.

Phone: 540-667-1815.

Email: wintran@winchesterva.gov.

Website: www.winchesterva.gov/public-transportation.

See us at UMA Expo Booth #808

January/February 2020

UMA Expo: Continued From Page 35

n Understanding The New Driver Training Standards For EntryLevel Drivers, And How To Set Up A Driver Training Program For Your Company And The Advantages And Disadvantages Of Doing So; n How The Limo Industry Is Disrupting The Traditional Motorcoach Business: Selling An Experience To Attract New Customers And New Business; n Small Fleet Operator Session — What’s Your Policy Regarding Policy?; n Small Fleet Operator Session — New Driver Training Requirements; and, n Small Fleet Operator Session — Drug & Alcohol Clearinghouse.

A UMA Associate/Travel Partner Membership Meeting is also scheduled from 11:15 a.m. to 12:15 p.m. on Monday, followed by the UMA Luncheon from 12:30 to 1:45 p.m. The keynote speaker will be Eric Chester.

The second group of UMA Concurrent Solution Sessions is scheduled from 2 to 3 p.m. on Monday.

They are: n How To Manage The Business When You Are The Business; n Capturing Your True Cost; n Crisis Plan Workshop; n The Bridge To Autonomous Vehicles / ADAS;

n n n

Small Fleet Operator Session — Rest Management; Small Fleet Operator Session — The Driver You Know; and, Small Fleet Operator Session — Excise Tax Exemptions.

Ribbon cutting at 2019 UMA Expo.

The third group of UMA Concurrent Solution Sessions on Monday is slated for 3:15 to 4:15 p.m. They are:

See us at UMA Expo Booth #1033

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n Recruiting, Developing And Retaining Supervisory And Management Personnel; n Modern Recruiting In A Driver Shortage; n Sharing New Technologies To Help Your Sales & Marketing Teams;

A recent UMA seminar.

n Managing And Motivating Employees Today; n Small Fleet Operator Session — What Really Matters; and, n Small Fleet Operator Session — Managing Revenue And Cost

Right Down To Profits.

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A key event on Monday will be the UMA Expo Exhibit Hall Sneak Preview, from 4:30 to 6:30 p.m. Exhibitors will provide demonstrations and showcase various industry products and services during the sneak preview. A ribbon cutting ceremony will take place at 4:30 p.m.

A new feature for this year’s UMA Expo will be the Mini Coach Pavilion, located on the exhibit hall floor. According to UMA, the Mini Coach Pavilion is designed to allow motorcoach operators to fully explore this vehicle class as they seek to expand, diversify and upgrade their fleets. A ribbon cutting ceremony for the Mini Coach Pavilion is scheduled for 5 p.m.

A Sneak Preview After-Party is to take place from 7 to 10 p.m. at the Wildhorse Saloon, located in downtown Nashville.

The event will include the singer-songwriter duo, the Warren Brothers. In addition, there will be a mechanical bull, line dancing, smokehouse cuisine and a house band.

TUESDAY, JANUARY 21 The fourth annual UMA International Driver Competition will take place Tuesday morning, January 21, at a time to be determined. Tuesday’s UMA Expo registration is scheduled from 8 a.m. to 5 p.m. Meanwhile, a continental breakfast will be offered from 8:15 to 8:45 a.m.

The fourth and final UMA Concurrent Solution Sessions are scheduled on Tuesday, January 21, from 8:45 to 9:45 a.m.

They are: n Managing and Meeting Your Customers’ Expectations;

registration beginning at 8 a.m. A continental breakfast will be available at the exhibit hall from 9 to 11 a.m.

Also scheduled in the exhibit hall on Tuesday, from 9 a.m. to noon, are several UMA Education Sessions. Topics and specific times will be announced at a later date.

On Wednesday, there will also be a UMA Member Bus Operations Site Visit at the Gray Line of Tennessee facility as well as the Prevost Tennessee facility. Buses will leave the Music City Center at 12:15 p.m. and return at host hotels around 4:30 p.m.

The following day, on Thursday, January 23, Nashville sightseeing tours will again be provided.

n The Difference Between Managing And Leadership; n The Impact Of ELDs On Your Business — Tips You Can Use; n The Future Of Emission Standards; and, n Department Of Defense (DOD) / Defense Travel Management Office (DTMO) Updates.

Also during Tuesday morning’s events, a National Association of Motorcoach Operators (NAMO) meeting is slated for 10 to 11 a.m.

From 10 a.m. to 1 p.m., the UMA Maintenance Competition is scheduled. The event provides participants with a chance to compete against each other to solve different maintenancerelated issues.

The UMA Expo exhibit hall will be open from 10 a.m. to 5 p.m. on Tuesday, allowing attendees a full day to visit with vendors. Lunch will be served at the exhibit hall from 11:30 a.m. to 1:30 p.m. on this day.

Also scheduled in the exhibit hall on Tuesday, from 10 a.m. to 5 p.m., are several UMA Education Sessions. Topics and specific times will be announced at a later date.

Tuesday’s final event will be the UMA Leadership Awards Celebration, scheduled from 6:30 to 11 p.m. It will include a reception, dinner, presentation of awards and post-awards reception.

Attendees gather before the UMA 2019 Expo opens.

WEDNESDAY, JANUARY 22 The final day that the exhibit hall will be open for the 2020 UMA Motorcoach Expo is Wednesday, January 22. Show floor hours are 9 a.m. until noon, with

Visit www.motorcoachexpo.com for more information. All dates, times and events are subject to change.

See us at UMA Expo Booth #1015

January/February 2020

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MCI Awarded 5-Year Contract From AC Transit For Up To 50 D45 CRT LEs Receives Notice To Proceed For 36 MCI D45 CRT LE Commuter Coaches

Motor Coach Industries (MCI), a U.S. subsidiary of NFI Group Inc., announced that Oakland, CA’s AC Transit approved the purchase of 36 of MCI’s new, more accessible D45 CRT LE commuter coaches. The order is a result of a recent competitive procurement for up to 137 D45 CRT LE coaches, of which 50 can be procured for AC Transit’s use with the remaining 87 options being available for use by other transit authorities throughout the United States.

“The newly procured D45 CRT LE coaches will operate on AC Transit’s Transbay Network. Ultimately, these coaches will be the backbone of AC Transit’s efforts to eliminate commuter gridlock across three of the Bay Area’s most congested bridges,” according to a press release.

“ADA (American With Disabilities Act) and Buy America compliant, the Altoona-tested next generation MCI D45 CRT LE Commuter Coach was designed through consultation with leading advocacy groups. These groups, including the National Council on Independent Living,

evaluated numerous concepts and the final prototype design.

“In addition to the breakthrough accessibility, the D45 CRT LE offers plenty of horsepower for hills and highways and a shorter turning radius for improved navigation around city streets. The new model also offers enhanced interior illumination and brighter LED headlights to enhance visibility. A wider front door with an ergonomic spiral entryway also features enhanced illumination on the stairwell,” said MCI. AC Transit General Manager Michael

Hursh said, “For many riders with impairments, AC Transit is an essential lifeline to physicians, careers, and recreation. With a passenger focus, we are assembling an entirely new bus fleet that not only accommodates all riders, but mobility devices as well.

MCI’s new D45 CRT LE is the coach that will help revolutionize our boarding. Its middle door’s ADA ramp opens to an ingenious vestibule, eliminating stairs, quickens boarding and provides ample space and greater independence for riders with mobility devices.”

AC Transit became the first public transit agency to test the MCI D45 CRT LE in revenue service, following the model’s debut at the 2017 APTA Expo in Atlanta. MCI loaned its MCI D45 CRT LE prototype to AC Transit in December of that year, as a test vehicle on several Transbay bus lines regular routes for a three-week demonstration, enabling AC Transit to solicit feedback from passengers, drivers, maintenance staff and its accessibility committee.

The pilot ran in excess of 100 trips,

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January/February 2020

throughout AC Transit’s service area, free of charge for all passengers — in exchange for participation in an on-board survey of the MCI D45 CRT LE’s overall ridership experience. The results were: 93 percent of riders surveyed wanted AC Transit to add the model to its fleet, giving its ride quality, comfort of seats and overhead reading lights the highest rating.

“MCI’s relationship with AC Transit spans two decades,” said Tom Wagner, MCI vice president, public sector. “We were extremely honored to have AC Transit among the first to embrace the MCI D45 CRT LE’s ground-breaking new design, providing riders with a more comfortable, accessible experience.”

AC Transit is California’s third-largest bus-only transit district. It serves nearly 170,000 riders each weekday. With two service areas traversing 364-square-service miles, the district operates 151 bus lines, aboard 637 active coaches. Currently, 79 MCI Commuter Coaches serve as the backbone of AC Transit’s Transbay service.

Visit www.mcicoach.com for more information.

BATA, Oryana Community Co-Op/North Boardman Lake District Offer Free Rides For Seniors To Enjoy Holiday Lights

Traverse City, MI’s Bay Area Transportation Authority provided free rides to community seniors and assisted living facility residents during the 2019 holiday season so they could experience the holiday lights in and around Traverse City.

BATA selected four nights leading up to Christmas to take seniors and assisted living facility residents on free rides around Traverse City to view the holiday lights.

This was BATA’s third year of providing the service, and it used one of its newest and larger capacity buses to accommodate riders due to increased interest.

“BATA was pleased to spread holiday cheer and give people the opportunity to enjoy the holiday season who may otherwise not have had a chance to experience the holiday lights around town,” said Kelly Dunham, BATA executive director. “We are very thankful to our partners Oryana and the North Boardman

See us at UMA Expo Booth #822

Lake District for their support and sponsorship of this great activity for our community.”

In addition to the free rides, BATA provided riders with cookies and blankets to make the ride warm and cozy; paid for with support from Oryana Community Co-op and the North Boardman Lake District.

With more than 120 employees, BATA provides more than 590,000 annual rides to residents and visitors in Leelanau and Grand Traverse counties.

The transit authority offers Loop service with dedicated routes and fixed stops, its Bayline route with free 15-minute frequency, as well as Link service that functions as a traditional dial-a-ride. In addition, BATA introduced programs like Bike-n-Ride, Ski-n-Ride, and various event transportation, broadening standard service offerings.

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AVTA Helps To Spread Holiday Cheer With “Stuff-A-Bus” Toy Drive For Kids

The Antelope Valley Transit Authority (AVTA) Stuff-A-Bus Holiday Toy Drive, once again in 2019, collected donations of new unwrapped toys, clothing and gifts for children ages 0-18.

For more than 20 years, this annual event has brought joy to the hearts of local needy children during the holidays by collecting enough toys and clothes to fill AVTA’s specially decorated all-electric 40-foot bus to the roof.

All items donated stayed in the Antelope Valley, and benefitted children from Grace Resource Center, South Antelope Valley Emergency Services of Palmdale (SAVES), Children’s Center of the Antelope Valley, Children’s Bureau, Antelope Valley Partners for Health, the Child and Family Guidance Center and the Marco & Sandra Johnson Foundation.

Nearly 30 businesses helped AVTA to raise $20,000 to help purchase toys and gifts for the holiday drive.

“Our sponsors, which included BYD, and Complete Coach Works, make a huge

impact on the lives of many local families," said AVTA Board Chair Marvin Crist.

This year, the transit agency wanted to “Stuff That Bus!” with more donations than ever before, and kicked off the toy drive on Saturday, December 7, by taking part in the Lancaster Chamber of Commerce’s “Twas the Moon Landing Before Christmas,” parade.

Radio stations KGMX and KTPI broadcast live from the event, with holiday music and free giveaways.

On Saturday, December 14, the AVTA Stuff-A-Bus also participated in the Palmdale Chamber of Commerce “Olde Tyme Christmas” parade.

To further enhance the holiday season for all Antelope Valley residents, AVTA gave back to the community even more, by providing a new pair of socks for the homeless for every new unwrapped toy, gift or clothing item donated to the StuffA-Bus toy drive.

“AVTA is committed to partnering with the community each holiday season, bringing joy to those in need,” said AVTA CEO Macy Neshati. “The key to our success is our staff, volunteers, local residents and sponsors, all working together with the goal of helping kids.”

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Prevost Celebrates The Opening Of Its Largest Service Center In North America

Prevost is celebrating the opening of its largest service center in North America at Hayward, CA. “This event attests to the company’s continued growing presence from coast to coast and success across North America,” according to a press release.

The new service center in Hayward adds 20 new jobs to the 56 jobs Prevost already created in California, with its service center in Mira Loma.

Prevost plans to add another 10 employees in Hayward gradually in 2020, which will mean a total of 86 employees in California.

“We are very happy to open this new service center in the Bay area, which represents an investment of $14 million. We want to provide the ultimate customer experience focusing on uptime, reliability and responsiveness. We want to make a difference by providing a great product, supported by a great team that you can rely on every day. Prevost has a culture of service that makes it a vital part of

Volvo,” said Håkan Agnevall, president of Volvo Buses.

“This inauguration of our largest service center in North America, a 67,000-squarefoot facility on the U.S. West Coast, to serve the northern California coach market and tech companies in the area, is an historic moment for Prevost. This will continue to reinforce Prevost’s leadership position in the North American coach market,” said François Tremblay, vice president and general manager of Prevost.

“Prevost is a welcome addition to the 15th Congressional District’s economy,” said Rep. Eric Swalwell, D-CA. “I am

proud to represent Hayward, and happy to see continued investment and job creation in our community, which already has earned its reputation as a hub of innovation and industry.”

“We are excited to have Prevost in Hayward, not just because of the jobs it will bring and contributions to the local economy, but because of the kind of company it is,” said Kim Huggett, president and CEO of the Hayward Chamber of Commerce. “Prevost is an industry leader because of its products, sales and innovation, and also for its commitment to the communities where it locates its service centers. Adding Prevost to our business community means we will have a strategic partner in working with local government to continue our strong economic development.”

Prevost manufactures premium intercity touring coaches and produces conversion coaches for high-end motorhome and specialty conversion. It is part of the Volvo Group.

For more information, visit www.prevostcar.com.

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Report Shows: San Diego’s MTS Delivers $1 Billion In Annual Value To Regional Economy Regional Transit Operator Supports Nearly 13,000 Local Jobs

The San Diego Metropolitan Transit System (MTS) generated $1 billion in positive economic impact for the region, a new report shows. Conducted by the Fermanian Business & Economic Institute at Point Loma Nazarene University, the report concludes that every dollar of public investment returns $2.82 in the form of jobs, infrastructure investment, productivity gains, environmental benefits and money saved by riders.

“MTS is connecting the economy in San Diego. Access to a convenient, safe and reliable transit system is the cornerstone of major metropolitan cities. It plays a significant role in bringing more investment, attracting talent and reducing greenhouse gas emissions. This Economic Impact Report highlights the numerous benefits that MTS is already bringing to San Diego communities, and why continued support of MTS is a wise investment in our transportation future,” said MTS Board Chair Supervisor Nathan Fletcher.

The transit system generates positive economic impact through a number of channels, particularly jobs. MTS is responsible for nearly 13,000 jobs and approximately $625 million in total personal income. This includes capital spending, direct and indirect employment, and service contracts.

“As the region considers the future of transportation, it is important for policymakers, business leaders, and residents to know the economic linkages and effects of its transit system,” the report stated.

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Further, transit is an essential link connecting workers and employers, and it provides access to education and job training programs. More than 300,000 trips each weekday take San Diegans to and from work or school. With the U.S.-Mexico border a major economic gateway, transit links workers living in Mexico with employers in San Diego, with about 19,000 bus and trolley trips serving the border daily.

“MTS not only does an exceptional job of moving people to and from work, college campuses, Petco Park and elsewhere, it also is a powerful economic engine in our region,” said Jaymie Bradford, San Diego regional Chamber of Commerce executive vice president and chief operating officer.

“MTS also helps riders save money on transportation. Riders saved an estimated $861 million on transportation last year, with most of those savings happening for low-income families, who comprise a majority of MTS riders.”

The report also examined the impact of MTS on reducing the region’s carbon footprint and achieving Climate Action Plan goals. By riding transit, MTS riders helped reduce the region’s greenhouse gas emissions by 97,000 metric tons, the equivalent of 403 million fewer car miles driven and 106 million fewer pounds of coal burned, according to data from the Environmental Protection Agency, translating to $13.6 million in environmental savings.

MTS helped the region save an estimated $6.1 million in expenses related to income loss, health care, rehabilitation and car repairs. “What is particularly notable about MTS is that it delivers those benefits in a competitive, cost-effective way,� said Lynn Reaser, chief economist of the Fermanian Business & Economic Institute. “We found that MTS outperforms the transit systems of the other 15 largest metropolitan areas in the U.S., with the highest cost recovery rate and among the lowest rider costs in the nation.�

MTS commissioned the Fermanian Business & Economic Institute to conduct the study based on economic data from the fiscal year ending in June 2018. The institute has a track record of conducting similar studies for institutions such as the U.S. military and the San Diego Housing Commission.

MTS operates 95 bus routes and three trolley lines on Among those pictured are: San Diego County Supervisor and MTS Board Chair 53 miles of double-tracked railway. Every weekday, Nathan Fletcher (third from left) who was joined at the media event by MTS 300,000 passenger trips are taken on MTS bus and trolemployees, Marshall Anderson, Downtown San Diego Partnership (far left); Jaymie Bradford, San Diego Regional Chamber of Commerce; Kerri Kapich, ley services in 10 cities and unincorporated areas of the San Diego Tourism Authority; Paul Jablonski, MTS chief executive officer; county. In FY 2019, MTS served approximately 86 Lynn Reaser, Point Loma Nazarene University Fermanian Business & Economic million riders. The Fermanian Business & Economic Institute; Michael Cox, East Village Association; Mona Rios, National City Institute is a strategic unit of the Fermanian School of Council member, and Alejandro Lopez Welti, owner of Cool Down Coffee.

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Prince George Cougars Hockey Team Acquires New Prevost H3-45

Western Canadian hockey team, the Prince George Cougars, located in Prince George, British Columbia, have partnered with the Pacific Western Group of Companies (PWT) to acquire a 2020 Prevost H345. The Cougars 10-year relationship with PWT made the decision to acquire the Prevost coach, which will transport the Prince George Cougars hockey team, an easy one, according to a press release.

James Vine, PWT business development

director, said he was impressed with Prevost’s delivery time. “We ordered the 2020 H3-45 in mid-May and received it in September,” said Vine.

“That was really impressive and satisfying because we’ve never experienced such a quick turn-around, and it was just in time for the new hockey season — which was great.”

The new coach was completely tailored to the team’s needs with 48 seats (selected

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by the players), card tables in both the front and back of the coach, extra leg room, 3point seat belts, custom headrests and features such as surround cameras that show the area outside the coach, and an entertainment system that allows each passenger to choose individual entertainment options.

Prevost said the unique features and upgrades allow the players to travel in luxury, comfort and safety.

“Replacing a few of the seats to install extra card tables was really important to us,” said Andy Beesley, vice president of the Prince George Cougars. “With one of the heaviest travel schedules in the league, the Prevost is a great coach for the guys to relax in, and the tables give them the opportunity to bond and create deep connections with their teammates.”

The added safety features, coupled with the timing of the delivery, were particularly important to PWT. Upon delivery of the new coach, Prevost hosted a training session for the PWT maintenance team, at their facility, to show the mechanics the differences in the new coach.

The Prince George Cougars are part of the Western Hockey League (WHL), a junior league based in Western Canada and the northwestern United States. The team travels more than 25,000 miles per season in wintery Canadian conditions—from Portland, OR, to Winnipeg, Canada.

“Our Prevost is more than just transportation — it’s a critical member of our team,” said Beesley. “When our bright, shiny, reliable bus pulls into towns, it not only looks good, but gives us a great sense of pride to be riding in a Prevost.”

Prevost manufactures premium intercity touring coaches, and produces conversion coaches for high-end motorhome and specialty conversion. Prevost has its main manufacturing facilities in Sainte-Claire, Quebec, Canada, and has 16 parts and service centers located throughout the United States and Canada.

Visit www.prevostcar.com for more information.

ABC Companies Jersey City Facility Expansion To Be Completed Ahead Of Schedule

Revamped, Expanded Jersey City, NJ, Location Supports Future Growth In New York Metro Area And Northeast Corridor

ABC Companies, exclusive distributor of Van Hool motorcoaches in North America, also involved in motorcoach sales, service and technical support announced that improvements to its Jersey City, NJ, facility are ahead of schedule. Originally slated for completion in late Spring of 2020, site upgrades are now projected to be finalized by mid-winter 2020, in order to accommodate a diverse range of customer needs throughout the New York Metro area and Northeast Corridor, spanning northern Virginia to Maine.

After conducting a business assessment in 2019 which identified the Jersey City, NJ, facility as a “customer preferred” location, ABC moved to improve and expand the centrally-located operation.

“It makes good business sense to target expansion into areas where customer demand is highest,” said Roman Cornell, president and chief commercial officer of ABC Companies. “The Northeast Corridor, and particularly the New York Metro area are rapid growth markets, and ABC is positioned to give customers a stronger competitive advantage within our Jersey City location. As we continue to expand our footprint, providing responsive, reliable products and services centered around improving fleet uptime remains our core focus.”

“With this most recent expansion, several million dollars have been invested in the property. The Jersey City, NJ, site encompasses five acres, which will double the size of existing operations to include equipment sales, service and body shop services, and a new 20,000square-foot parts warehouse with parts sales counter.

Along with OEM Van Hool parts and accessories, customers can also choose from over 200,000 parts SKUs – featuring top-brand coach and transit parts for today’s most popular makes and models. An inventory of new Van Hool coaches, including the restyled 2020 Van Hool CX45 and 35, as well as an expansive inventory of popular preowned motorcoach makes and models will be available on site for inspection, test drives and sale, including new ABC Express Van Hool models for fast customer delivery.”

“ABC’s commitment to continuous improvement is demonstrated at this new facility. Users can expect a premium customer service experience, delivered by our highly-trained and highly-skilled staff who excel in delivering professional sales and service support, as well as parts knowledge and expertise,” said Mike Laffan, senior vice president/eastern region at ABC Companies. “The expansion will also create approximately 15 to 20 new jobs within the local labor force, as ABC recruits for new hires to fill a variety of positions. ABC has also supported the Jersey City community through varied charitable donations and affiliations over the years. The company is planning a ‘re-opening’ celebration in early 2020, and anticipates exponential growth in equipment and parts

sales, and service contracts directly resulting from its expanded operations.”

ABC Companies is a provider to the transportation industry with product and service offerings that cover a full spectrum of operational needs including new and pre-owned full-size highway coach equipment along with transit specialty vehicles. ABC supports customers with a comprehensive after sale service network for service and repairs, collision services, OEM and quality aftermarket parts needs for transit, motorcoach and heavy-duty equipment from 10 locations throughout the U.S. and Canada. Additionally, private and municipal financing and leasing options are available through the company's financial services group.

For more information, contact ABC Companies at 800-222-2875 or visit the company web site at www.abc-companies.com.

See us at UMA Expo Booth #824

January/February 2020

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BYD Receives Bus Order From CTA

BYD (Build Your Dreams) recently announced at the California Transit Association’s annual fall conference in Monterey that the Los Angeles Department of Transportation has ordered 130 of its batteryelectric K7M buses, the largest single order of battery-electric buses to date in the United States, according to a BYD release.

“The order is a milestone for BYD as it continues its green dream to bring innovation and cutting-edge zero-emission technologies to forward-thinking communities and private enterprises. The LADOT purchase is a signal to the market that zeroemission buses are here to stay, and that their use will continue to spread.

“The project fits perfectly with the City of Los Angeles’ ‘Green New Deal,’ a set of sustainability goals that include converting the entire LADOT fleet to zero-emission buses by 2030. The City of Los Angeles has set a bold goal of converting every city vehicle to zero-emission technology by 2050.”

According to BYD, it is estimated the 130 buses will reduce greenhouse gas emis-

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sions by 8,225 metric tons per year and by 98,700 metric tons over the buses’ 12-year life, reducing greenhouse gas emissions by 81 percent compared to LADOT’s compressed natural gas buses.

“We applaud LADOT for its bold leadership, ambition, and desire to improve the air quality for the City of Los Angeles,” said BYD North America President Stella Li. “BYD buses will be an important component of the city’s efforts to meet its sustainability goals. We are proud to partner with an agency that shares our green dream.”

The buses will be built at BYD’s coach and bus factory in Lancaster, CA. BYD’s zero-emission buses exceed Federal Transit Administration “Buy America” requirements, incorporating more than 70 percent U.S. content.

BYD has both a unionized workforce and a Community Benefits Agreement, which sets goals for hiring veterans, single parents, second chance citizens, and others fac-

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January/February 2020

ing hurdles in obtaining manufacturing employment.

“The 30-foot K7M has 22 seats, a range of up to 150 miles, and can be charged in 2.5 to 3 hours. The K7M is one of BYD’s top products. It has no air emissions, and runs quietly, improving quality of life wherever it operates.”

BYD offers a 12-year warranty on its batteries.

LADOT has been working with BYD since 2014, when it conducted a 90-day trial of a battery-electric bus. In January 2017, city officials introduced the first of four K9S battery-electric buses acquired by LADOT with a grant from the California Energy Commission.

“LADOT is one of more than a dozen customers who have shown their confidence in BYD’s product performance and service to make additional orders. Earlier this year, Anaheim Resort Transportation added to its initial purchase by ordering 40 more buses from BYD. With this purchase, BYD has now sold more than 460 electric buses to customers in southern California, including airports, universities, private operators and transit agencies.”

The official sponsor of Mother NatureTM, BYD said it is dedicated to creating a truly zero-emission ecosystem offering technology for the solar electricity generation, energy storage to save electricity and battery electric vehicles powered by clean energy.

BYD has 220,000 employees across the globe, including nearly 1,000 in North America. For more information, visit www.BYD.com.

Signing agreement ceremony

ElDorado Launches Two New Buses And An Updated Favorite As The Company Celebrates Its 40th Year

ElDorado, manufacturer of light and medium-duty commercial buses and a subsidiary of REV Group (REVG), launches two new steel cage construction models, adding to its existing steel cage product – the Advantage. Marking 40 years of manufacturing, ElDorado is expanding its product range to a total of six models, all which exceed the seven year/100,000 mile durability, side impact and roll-over testing standards.

“Taking to the roads in 2020 is the new Advance, a narrow body, steelcage bus. The Advance features front-end visibility, which reduces blind spots and improves safety. Available in non-CDL configurations, the Advance has dual rear wheels which allow for more stability than a van. And for durability, the floor, roof and walls are all made with a high-strength rustproofed steel.

“Also new to ElDorado is the heavy-duty Atlas, the largest and first-ever steel bus to be built on the Ford F550 chassis. The Atlas offers an array of floor plans to choose from, due to the flat floors without wheel-

well interference. Atlas’ interior is designed with the new standard FRP wall and ceiling materials, which create a clean and modern appearance.”

According to the REV Group, the Advantage, a favorite since its launch in 2012 and ElDorado’s first steel cage bus, has an updated look for 2020 with a newly styled front cap and one-piece snap-lock rub rail molding. The all stainless steel door and lift frames cover the screws, which discourages rust and ensures durability by resisting sagging. An updated rear wheelchair door location allows more room on the rear wall for versatile seating arrangements.

“Over the past 40 years, ElDorado has built a strong family legacy around the re-

liability, consistency and performance of our products,” said Brian Perry, president of Commercial Segment, REV Group.

“Looking ahead to the next 40 years, we are further solidifying our legacy of ensuring the safest and most durable buses, with the launch of the Advance and Atlas and updating the Advantage.”

The Advance, Atlas and Advantage will be built in REV’s Salina manufacturing plant, and the new Advance and Advantage will have first deliveries in March 2020, with the orders opening for the Atlas in March 2020, and deliveries in July 2020.

ElDorado, a subsidiary of a subsidiary of REV Group, manufactures light and medium-duty commercial buses for public transit, paratransit, airport, parking, hotel/ resort, group tour, assisted living, church and university transportation markets. Visit www.eldorado-bus.com.

REV Group (REVG) is a designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services.

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January/February 2020

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ADVERTORIAL

Mohawk Lifts Manufactures All Types Of Vehicle Service Lifts For Transit Buses, Motor Coaches, School Buses And Paratransit

Mohawk Lifts manufactures all types of vehicle service lifts for transit buses, motor coaches, school buses and paratransit vehicles. Mohawk Lifts are made to last, with the most inclusive and longest warranty in the lift business — standard for all lift models.

“Mohawk makes 100 percent of its lifts in the USA, and meets the FTA Buy America clause, if a government garage, all school, transit and public sector agencies are entitled to the discounted and delivered government prices.

To meet the one and only nationally recognized safety standards for vehicle lifts, Mohawk is a 38year member of the Automotive Lift Institute, with an overwhelming majority of all lifts and all lift options and accessories being third-party certified to meet current ANSI safety standards for vehicle lifts.

Mohawk two post side by side lifts are available in 10 different capacities, ranging from 7,000 to 30,000 pounds. All two post lifts offer the greatest amount of under-vehicle access for all maintenance and repairs.

Mohawk four post drive-on lifts range in capacities from 19,000 to 120,000 pounds, and are available in eight capaci-

Page 72

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January/February 2020

ties—with runway lengths from as short as 13 feet, to as long as 48 feet, to accommodate servicing articulated transit buses.

Mohawk mobile column lifts come in seven different capacities, ranging from 14,000 pounds per column to 240,000 pounds, as a set of eight 30,000-pound capacity columns.

Mobile column lifts are available in AC, DC or wireless DC operation. Mohawk’s mobile lifts offer the greatest variety of lift accessories and options in the mobile lift business.

Mohawk offers parallelogram lifts in capacities from 35,000- to 100,000-pound capacities. Available in runway lengths from 26- to 48-feet long, the parallelogram lifts are available in surface-mounted—flush-mounted to the garage floor or recessed-mounted in a pit.

Mohawk’s VRL Series of lifts are vertical-rise lifts, which unlike parallelogram lifts, rise straight up and down for sometimes even more space savings than parallelogram lifts offer.

All models of drive-on lifts (four post, parallelogram or vertical rise) offer inside LED track lighting, rolling wheels free jacks for brake and front-end service, or drive-through runways.

For more information, visit www.mohawklifts.com.

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ABA/Busworld North America 5Star Specialty Programs ABC Companies Altro Amaya Astron Seating AngelTrax ARBOC Specialty Vehicles Better Life Technology Bird Bus Sales Bitimec Wash-Bots Bitzer BRC Group BUS Advisors BYD Cable Car Classics Camira Fabrics CBM NA Chestnut Ridge Foam CHTC Bus Group Clean Seal Complete Coach Works Create A Card De Leo Transportation Fabrics Diamond Manufacturing Dixie Electric Ltd. Freedman Seating Freightliner Hometown Trolley Hudson River Corporation Irizar USA J & J Chemical Kelderman Air Suspension Systems Lancer Insurance Lazzerini LiquidSpring LLC Marathon Brake Systems Midwest Bus Corporation Mohawk Lifts

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busworldnorthamerica.com 5StarSP.com abc-companies.com altro.com amaya-astron.com.mx angeltrax.com ARBOCsv.com BLTLLC.com 888-275-7425 x122 wash-bots.com bitzerus.com brcgroup.ca BUSadvisors.org byd.com cablecarclassics.com camirafabrics.com cbmcompany.com/en/ CRFOAM.com chtcbusgroup.com cleanseal.com completecoach.com CreateACardinc.com deleoTF.com diamondmfg.com delstar-hd.com freedmanseating.com fcccbus.com hometowntrolley.com lavdump.com irizarusa.com jjchem.com kelderman.com lancerinsurance.com lazzerini.it liquidspring.com MarathonBrake.com midwestbus.com mohawklifts.com

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Company

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Motor Coach Industries (MCI) Motorcoach Safety Training Company Motorcoach Tire Sales Petro Stopping Centers Prevost Car ProAir, LLC Resorts Casino Hotel REV Coach, LLC Reyco Granning RRL Insurance Safety Step Safety Vision Sardo Bus & Coach Upholstery Service Insurance Shriver Transportation Insurance Agency Sutrak Temsa TIB Transit & Paratransit Company (TAPTCO) UMA Expo Vanner Power

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mcicoach.com 2 mcstco.com 57 motorcoachtiresales.com 32 ta-petro.com 53 prevostcar.com 5 proairllc.com 58 ResortsAC.com 63 revcoach.com 76 reycogranning.com 20 rrl-ins.com 55 safetystep.net 72 safetyvision.com 65 sardobus.com 27 serviceins.com 72 shriverinsurance.com 13 sutrakusa.com 67 temsa.com 19 tibinsurance.com 62 taptco.com 18 motorcoachexpo.com 74 vanner.com 6, 24

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a rgest gathering of bus and motorcoach owners All the latest eui pment, parts, accessories and technology on the BEST show floor in the industry Informative education sessions on current topics with useful takeaways Build your network with fellow operators from the US and Canada Entertaining and dynamic general sessions Celebrations and competitions that showcase the absolute best of our industry.

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Paving the path.

CHECK OUT WHAT’S NEW AND EXCITING AT SETRA. For more than 25 years, Setra has offered a distinct blend of German engineering and European styling.

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FOR MORE INFORMATION CONTACT: Stephanie Cook | (682) 206-5868