Nov/Dec 2016 Busline Magazine

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CONTENTS

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NOVEMBER/DECEMBER 2016 Published by Rankin Publishing, Inc. www.buslinemag.com

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IN THIS ISSUE Tewksbury, MA, Motorcoach Company

Strategic Growth Guides Focus Of MBT Worldwide...........................8

Tampa Bay, FL, Area

HART Transports Up To 55,000 Passengers Daily........23 Busline Vehicle Showcase:

Trolley Buses, Trams & Street Cars ................................36

Busline Buyers Guide:

Flooring ........................................................................40 RAPID RESPONSE .........................Page 6 INDUSTRY NEWS........................Page 34

ON THE COVER: MBT Worldwide President Terri DiMella and Owner/CEO Russell Libby are shown next to one of the company's Van Hool motorcoaches. MBT Worldwide, based in Tewksbury, MA, provides motorcoach and other transportation services to a variety of customers. See page 8.

CALENDAR OF EVENTS JANUARY 2017 January 14-17 American Bus Association (ABA) Marketplace Cleveland, OH Info: 800-283-2877

May 13-17 Canadian Urban Transit Association (CUTA) Annual Conference Montreal, Quebec Info: 416-365-9800

FEBRUARY 2017 February 26-March 2 United Motorcoach Association (UMA) Motorcoach Expo St. Louis, MO Info: 800-424-8262

JUNE 2017 June 11-16 Community Transportation Association of America (CTAA) Expo 2017 Detroit, MI Info: 800-891-0590

MAY 2017 May 7-10 APTA Bus & Paratransit Conference Reno, NV Info: 202-496-4800

JULY 2017 July 14-19 National School Transportation Association (NSTA) Annual Meeting Indianapolis, IN Info: 703-684-3200

AUGUST 2017 August 6-9 International Motorcoach Group (IMG) Strategic Alliance Meeting Nashville, TN Info: 888-447-3466 SEPTEMBER 2017 September 11-13 BusCon 2016 Indianapolis, IN Info: 800-576-8788 OCTOBER 2017 October 8-11 APTA Expo & Annual Meeting Atlanta, GA Info: 202-496-4800

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2016 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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BUSLINE

November/December 2016

EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc. Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke, Kris Bott Reception: Mary Jo Dunn Advertising Contact Kevin Kennedy @ 813-502-6672 Email: kevloraz@gmail.com Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net

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Hometown Trolley By Double K, Inc..........36

Company

Website

ABC Companies

Advantage Funding Altro Transflor Amaya-Astron

www.advantagefund.com www.altrotransflor.com

www.amaya-astron.com.mx

Atlantic Detroit Diesel-Allison

www.atlanticdda.com

Better Life Technology, LLC

www.blt-transit.com

National Interstate Insurance

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www.bitzerus.com

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De Leo Transportation Fabrics

www.deleotf.com

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Freightliner

www.freightlinerchassis.com

Gerflor

www.dixie-electric.com

www.gerflortransport.com

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3

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Hometown Trolley

www.hometowntrolley.com

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Marathon Brake Systems

www.MarathonBrake.com

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Micro Bird Commercial

www.mbcbus.com

INA Bus Sales (Irizar)

McCarty’s Sacro Ease, Inc. Midwest Bus Corporation Mile-X

www.inabussales.com

www.mccartys.com

www.midwestbus.com

www.mile-x.com

Company

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Bitzer

Dixie Electric Ltd.

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(MCI) Motor Coach Industries

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www.completecoach.com

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Bauer’s Intelligent Transportation www.bauerscertifiedpreowned.com Complete Coach Works

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Specialty Vehicles .....................................38

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www.abc-companies.com

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Website

Page #

www.mcicoach.com

Motorcoach Tire Sales.com

www.motorcoachtiresales.com

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Prevost Car

www.prevostcar.com

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Relational Bus Systems

www.rbs2000.com

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Safety Step

www.safetystep.net

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SLEC

www.slec.com

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Sutrak

www.sutrakusa.com

TEMSA

www.temsa.com

Turtle Top

www.turtletop.com

Protective Insurance Company RUD Chain, Inc.

Service Insurance Specialty Vehicles TAPTCO TransitWorks

www.natl.com

www.protectiveinsurance.com www.rotogrip.us

www.serviceins.com www.specialtyvehicles.com

BUSLINE

November/December 2016

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www.Transit-Works.com

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UMA

www.motorcoachexpo.com

Willingham Inc.

www.willinghaminc.com

Vanner Power

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www.taptco.com

www.vanner.com

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Tewksbury, MA, Motorcoach Company

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Strategic Growth Guides Focus Of

By Harrell Kerkhoff, Busline Magazine Editor

trategic growth — planned, calculated, tactical — has been the foundation of MBT Worldwide throughout its history. The sedan, SUV, bus and motorcoach transportation provider has been a proud family-owned and -operated company since its beginning. Today, second and third generation family members are busy leading the business — based in Tewksbury, MA, approximately 20 miles north of downtown Boston — in new directions. It’s a full-service transportation provider in New England, Canada, the Eastern Seaboard and beyond. Formerly known as MBT Transportation, the company was started by the late Nick Martinho as an airport shuttle service, transporting flight crews between Logan International Airport and Boston’s area hotels. Since then, its fleet has grown to over 30 vehicles and includes motorcoaches, mini-buses, SUVs and luxury sedans. Along with its traditional airport transfer work, today’s MBT Worldwide provides charters, corporate shuttles, casino runs as well as school/college athletic team and field trip transportation.

MBT Worldwide representatives standing, from left to right, are Nick Martinho, parts and service manager; and Russell Libby, Owner/CEO. Shown inside the motorcoach, from top to bottom, are Terri DiMella, president; Lisa Martinho, human resources; Sophia Libby; and Patrick Kelly, client services manager.

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first mini-bus. I talked with our company’s financial advisor many times about the possibility of purchasing bus equipment,” Libby said. “I like to grow things extremely slowly, and make sure I have my feet under me and understand where I’m heading. If I do make mistakes, I look at those as lessons and try to build from those lessons.

“I have found it’s really good to listen to the input and knowledge of advisors, and then put it all together. These steps have helped us successfully build a company featuring a solid foundation and very little debt. Great advice has come from many people, including Len Hutner, of Shore Funding Solutions, and Mike Caputo, of Caputo & Company, PC.” Libby added that patience and listening are important virtues used by many representatives who are responsible for MBT Worldwide’s success and growth.

“A lot of people like to talk more than listen,” he said. “We try to do the opposite.”

Third-generation family members who are involved with MBT Worldwide include Nick Martinho and Sophia Libby.

The company’s expansion, however, has been gradual. This is by design, according to MBT Worldwide CEO Russell Libby.

“As a company, we didn’t start in the bus business, and it took some time to go beyond sedans and SUVs. I personally watched the bus segment for a number of years before we purchased our

New Company Takes Flight

oston’s Logan International Airport has served as an air transportation hub in the U.S. Northeast for decades, which means the daily traffic of flight crews between hotels and the airport has been large. It was with this in mind that Russell Libby’s father-in-law, Nick Martinho, began a shuttle service in the

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1980s to focus on this important clientele.

“My father-in-law was working as a general manager for a limousine company when he decided to start his own business. He did a good job of building a shuttle service for flight crew transportation, starting with three vans and one airline contract,” Libby said. “He named his new business MBT Transportation.”

shuttle company. He was also given greater freedom to make important decisions, none more so than the purchase of the company’s first 29-passenger mini-bus. This move didn’t come with the total blessing of Martinho.

“I looked at what other area companies were doing in the shuttle field, and I saw the need for a mini-bus. However, I thought my father-in-law was going to kill me,” Libby said with a laugh. “He re“I like to grow things extremely slowly, sponded to the purchase by saying, ‘You have only been in this business for a few years.’ That was how we entered the bus business.” and make sure I have my feet under me Officials at MBT Transportation used their first mini-bus to transand understand where I’m heading. If I do port passengers between Boston’s North Station and the Seaport make mistakes, I look at those as lessons Hotel. Eventually, a few more mini-buses were purchased for work and try to build from those lessons.” such as proms and bachelor/bachelorette parties.

On Christmas Day 1996, MBT Transportation founder Nick Mar— MBT Worldwide CEO Russell Libby tinho died. The passing left a huge void for not only his family, but It was around this time that Libby graduated from high school the entire company. and became an electrician. He also found part-time work at Mart“That was a tragic time for the family. He really took care of all inho’s young business. of us, and taught me the business,” Libby said. “I ended up pur“I began working for him on weekchasing the company in 1997, as my faends and as an electrician during the “A lot of people like to talk more than ther-in-law’s children had pursued other week. The company had just four vans interests.” listen. We try to do the opposite.” when I joined,” Libby said. “My fatherEventually, several third generation — MBT Worldwide CEO Russell Libby in-law taught me the shuttle business. I family members entered the scene, helpeventually started working at MBT ing Libby take MBT Transportation — Transportation full time in the early 1990s after more airline crew later renamed MBT Worldwide — to greater heights.

Russell Libby’s oldest son, Nick Martinho, named after the business came aboard. It was also at this time that I received my company founder, joined the business after college, approxicommercial driver’s license.”

With more experience came more responsibility for Libby at the mately 10 years ago, and currently holds the position of parts

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BUSLINE

November/December 2016

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MBT Worldwide representatives include, left to right, Tony Guarrasi, mechanic; Charlie Young, dispatch manager; and Lisa Martinho, human resources.

and service manager. He was followed by Craig Flammia, a nephew of Russell Libby, who is the company’s sales and finance manager.

Russell Libby also has two other sons, Anthony and R.J. Libby, and a daughter, Sofia Libby, who are all in college, but work in the office during the summer and other school breaks. Anthony Libby will be joining the business full time after he completes his final courses in December.

Another nephew, Patrick Kelly, came aboard in 2013, and holds the title of client services manager. Kelly previously worked for one of Boston’s largest hotels, and has been able to apply what he learned in the hospitality industry to his new role at MBT Worldwide. “Nick, Craig and Patrick have turned out to be great assets for our company,� Russell Libby said.

He added that all family members at MBT Worldwide must learn

the many different job responsibilities that are necessary for a transportation provider to prosper. No job is too small or insignificant. “Even as CEO, I can still be found washing buses,� Libby said. “If you are going to help run the company some day, you have to understand everybody’s job.�

Branching Out y 2005, Russell Libby felt the time was right for MBT Worldwide officials to look into buying some larger equipment and expanding service. This meant purchasing a fullsize motorcoach. It was a decision that did not come easy, but one that Libby has also not regretted. “I did not make the decision lightly. I spent a lot of time consulting with other industry professionals, asking a bunch of questions for over a year,� Libby said. “I eventually purchased our first

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motorcoach for $180,000, and I couldn’t sleep for three nights.

That was more than I paid for my first house.

“Eventually, we acquired more motorcoaches as business grew.

Today, we have 19 motorcoaches and 12 mini-buses along with a fleet of sedans and SUVs.” Libby explained that MBT Worldwide is involved with five specific business segments. They are: • Airline service — The initial base of the company has been kept intact due to continued demand for the transportation of flight crews between Logan International Airport and area hotels; • Sedan transportation — Largely used by corporations for a variety of transportation requests; • Shuttle work — Among passengers using this service are employees of various corporations who need transportation to and from work, the train station, downtown Boston or to destinations beyond the city; • Charter division — Designed for a variety of customers, trips and destinations, the company’s charter work is perfect for its fleet of motorcoaches; and, • School/college assignments —This segment includes transportation for various college sports teams as well as school field trips.

“We operate a diversified company, which is good. This helps us prevail during the course of different highs and lows often experienced in the transportation industry,” Libby said. “If one part of our business tails off, it doesn’t greatly influence our overall company.

“I would say the biggest portion of our business right now is corporate shuttles, along with school and college transportation.

These are all different areas within our overall company. Everything is grouped well together.”

Although most of MBT Worldwide’s shuttle, airline and SUV/sedan service is centered in the Boston area, the company’s

motorcoaches that transport charter, as well as school/college passengers, travel throughout the Northeast and beyond.

“We have been known to go all the way to Florida, Ohio, Mississippi and pretty much up and down the East Coast,” Libby said.

“During the spring season, our motorcoaches are very busy traveling to Washington, D.C., and other popular destinations for school trips. There is also a lot of travel involved while transporting college sports teams. We will pretty much go anywhere a client wants to visit.”

The headquarters of MBT Worldwide is located in Tewksbury, a city that was incorporated in 1734, and has a population of nearly 29,000 residents. It’s located in the northern section of the Boston Metropolitan Area.

The company’s main 12,000-square-foot facility includes office space and two full-size mechanic bays. Nearby is a new fueling center featuring a 10,000-gallon, 100-percent contained fueling system. Technology within the fueling center identifies the amount of fuel given to each vehicle as well as which employees were responsible for the fueling.

“This system helps us save on costs as we can now purchase fuel in bulk,” Libby said.

He added that as with most locations, there are both advantages and disadvantages to operating a business in the Boston Metropolitan Area.

“One advantage of Boston is the number of corporations that are here and need transportation services. This is extremely helpful, along with the large number of colleges and universities in our area. All of this work has helped our business grow and remain successful,” Libby said. “The main disadvantage to working out of Massachusetts is that it’s one of the heaviest taxed states in the country. There are not a lot of business benefits available on the tax side

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eventually asked for a proposal on seven coaches. We ended up when it comes to operating in this state.”

There is also a second MBT Worldwide office, located in Plaistow, purchasing those seven coaches and have been very happy.

NH, approximately 17 miles northeast of Tewksbury. A city of ap“I have also been impressed with response times from ABC Comproximately 7,600 residents, Plaistow borpanies pertaining to requests, as well ders the New Hampshire state line with as the quality and pricing of parts. We “I don’t think one person can build Massachusetts. anything. It’s important to have a good purchased four more Van Hools in “This facility helps us to better market 2016 — another CX45 and three New Hampshire, as we conduct a lot of group of people around who believe in CX35s. Our customers love them.” what you are trying to accomplish.” school work in the state. This is also the MBT Worldwide’s Van Hool mofacility where my son Nick conducts torcoaches are used for a variety of — MBT Worldwide CEO Russell Libby business, such as ordering parts and services, including charter work and working on licensing compliance issues.” the transportation of collegiate sports teams.

Overall, Libby feels his company has successfully carved out a First-Class Coaches specific niche within the New England, and beyond, marketplace.

“I feel we are different from the typical bus company. I don’t ith a reputation for moving cautiously on important de- think there are a lot of businesses in this industry that can, or are cisions, Libby and his team at MBT Worldwide spend willing, to do everything that we do. As far as niches go, we look a considerable amount of time and research when look- at different areas of transportation and try to give anybody who ing for the best features and brands of vehicles. This is especially comes to us good answers for specific needs,” he said. “Many peotrue regarding the company’s fleet of motorcoaches. ple come to us with problems, and we try to solve those problems.

Through extensive research and discussions with various industry Most often, these people are happy with what we do.” professionals, Libby said he is very happy with his company’s latest Kelly added that whether it’s one person coming from a flight purchases of Van Hool motorcoaches, while working with ABC or a large group of people wanting to travel to a specific locaCompanies, the exclusive North American distributor for Van Hool. tion, MBT Worldwide has the capability and equipment to han“I was talking with a representative from ABC Companies about dle all transportation needs. future growth plans for MBT Worldwide. That person asked if I “We do not have to send a large motorcoach to move a small would be interested in looking at a Van Hool product,” Libby said. group of people,” Kelly said. “Likewise, we can handle large “At that point, I started researching the history of Van Hool and groups, if the need calls for such transportation. It’s all about pleas-

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ing the customer with the right equipment and service.”

No matter the vehicle type or make, however, certain amenities are often requested — if not required — by a wide variety of customers.

“A lot of today’s customers are looking for the newer vehicles, which we provide. They also like the idea of having the chance to use up-to-date technology while riding in a vehicle, such as multiple outlets, Wi-Fi and video centers,” Libby said. “This is where our company’s younger generation of employees come into play.

They are good at looking for all the different levels of technology that will keep our customers happy. You have to stay current with today’s technology — both on and off the vehicle.”

For example, the use of video cameras is prevalent on MBT Worldwide’s transportation equipment. This includes cameras directed on the driver and passengers, as well as the outside areas of the vehicles.

“Both inside and outside video help companies, such as ours, determine exactly what takes place during accidents,” Libby said.

“We also use technology that sends emails to our mechanics if something is not working correctly on a vehicle, such as engine issues.”

Libby added that MBT Worldwide also uses technology that could help his company comply with future ELC (electronic logging device) laws facing today’s bus/motorcoach industry.

“This technology logs our mileage to satisfy reporting requirements, helping us eliminate many hours of tedious work by our personnel,” he explained.

Spreading the word about the positive “green” benefits of buses and motorcoaches is another focus for representatives at MBT Worldwide. The company has implemented its “Green Initiative” program, with its main message to customer groups being: “Mo-

torcoaches are green by design. When you travel by motorcoach, you’re conserving energy and reducing traffic congestion. You’re also spending time wisely. Motorcoaches go everywhere you want to travel.”

Libby added that this information is important for not only his company’s current and potential customers, but the entire bus/motorcoach industry as well.

“We need to do everything possible to help improve the envi-

“We have built our business on relationships.

I came from the luxury hotel business and have worked to apply my hospitality background to better customer satisfaction at MBT Worldwide.”

— MBT Worldwide Client Services Manager Patrick Kelly

ronment and reduce pollutants that the environment is absorbing,” Libby said.

In this effort, officials at MBT Worldwide do their best to make sure all products purchased by the company are as environmentally friendly as possible.

“We also recycle. This involves such items as our metal scraps, anti-freeze and oil. We heat our facilties with reused oil,” Libby said.

“It also helps that, through new technology, we can make our fleet of vehicles operate as efficiently as possible, which saves fuel.”

The company also spends a lot of time and effort making sure its vehicles are properly cleaned and attractive. Besides safety, Libby said, a strong focus on cleanliness is the most important goal at MBT Worldwide.

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“You always want your vehicles to look pristine. If our passengers don’t demand this, they should,” Libby said. “We have four to five people cleaning our vehicles each day. We also have a bus washing machine that was purchased a few years ago.

“We make sure our vehicles not only smell good, but are truly clean.”

The Importance Of Customer Service, Employee Retention

service. Everyone at MBT Worldwide tries to extend this level of service to all of our clients.

“Our major objective is to keep customers happy so that they want to come back. It’s also important that constant improvements are made to our fleet and upgrades to our technology.”

Libby also had kind words for DiMella and her efforts to grow MBT Worldwide.

“We couldn’t have done it without her. She has been here every step of the way during our company’s growth,” he said. “Terri is more than the president of our company. She is like family.”

Libby sees all MBT Worldwide employees as ambassadors for the business.

s customer service manager, Patrick Kelly spends much of his time helping MBT Worldwide customers enjoy a positive experience.

“We have built our business on relationships,” “We are quick to recognize drivers for specific trips that they Kelly said. “I came from the luxury hotel business and have worked to apply my hospitality have done well. If we receive positive feedback from a customer background to better customer satisfaction at who was extremely happy with a particular driver, we will make MBT Worldwide. We do this through employee sure that driver receives a gift card with his/her next paycheck.” training, specific procedures and direct interac— MBT Worldwide CEO Russell Libby tion with clients.”

Kelly and Libby also spoke highly of MBT Worldwide President Terri DiMella, who was an office manager “Our success is built around the many people who have taken for a sedan transportation provider when that company was pur- a true interest in this company. I don’t think one person can chased by Libby in 2001. DiMella worked her way up the MBT build anything. It’s important to have a good group of people Worldwide management chain to eventually become its president. around who believe in what you are trying to accomplish,” he “Terri is one of the nicest people you will ever meet. She always said. “I have been extremely lucky during my life that a lot of takes a genuine interest in clients, colleagues and anyone else who people have taken a real interest in, not only myself, but also she comes into contact with on a daily basis,” Kelly said. “She is this company as a whole. This has helped MBT Worldwide aca great role model when it comes to offering superior customer complish much success, and lead it to where the business is

A

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today. You can’t ask for anything more.� ‘Wow, this person is really good.’ But as that person keeps talking, No transportation provider can survive very long without em- I may change my opinion.� ploying quality dispatchers, drivers, customer service personnel, After company officials are satisfied that a candidate could posadministrative staff, mechanics and vehicle cleaners. Although it sibly make a good driver, MBT Worldwide starts the process that can be hard to find good personnel for each position, it’s been es- ensures different license and background checks are conducted, pecially challenging for many operators when it comes to seeking, along with the customary drug and alcohol testing. If everything training and retaining professional chauffeurs, bus and motorcoach is still a “go,� the candidate will officially begin his/her driver’s drivers. training with experienced MBT Worldwide personnel. “This is one of the biggest issues facing our industry. It seems When a candidate is ready, he/she is allowed to operate a comto be getting harder to find good driver candidates who are inter- pany vehicle on the road. This includes training that takes place ested in over-the-road work, and are willing to be away from home in different traffic and pedestrian situations in and around Boston. for an extended period,� Libby said. “We, at MBT Worldwide, are “Once we receive good feedback from our experienced personfortunate to have a good core group of drivers who have been with nel, the candidate will be assigned a trip with one of our senior the company for a long time. We pay our drivers well and provide drivers. It is during these scenarios that the candidate will be monsolid benefits. itored on how well he/she interacts with customers,� Libby said. “We are also quick to recognize drivers for specific trips that they have done well. If we re“There should be simpler rules and regulations, so that more ceive positive feedback from a customer who people can survive and prosper in this business. As it stands right was extremely happy with a particular driver, now, it takes a lot of money to just get started.� we will make sure that driver receives a gift card with his/her next paycheck. It’s important that — MBT Worldwide CEO Russell Libby everybody feels appreciated.�

Just as MBT Worldwide provides different transportation opCurrent MBT Worldwide drivers receive continual education in tions, company officials also look for drivers to fill specific travel the form of quarterly safety meetings. There are also many training segments. There is a lot that goes into the hiring and training programs available to them on the Internet. process at MBT Worldwide before a person can be considered a “There are 150 or so online videos that drivers can take to recompany driver. ceive continual training and new certifications. Our operations “Before we even start training driver candidates, we like them manager will receive an email once a driver completes a course,� to come in and engage in conversation. The longer that conversa- Libby said. “There are many volumes of online safety and custion takes place, the more likely these people will open up and tomer service training videos available in partnership with our inallow us to see what they are really like,� Libby said. “After first surance carrier.� looking at an individual candidate, I have often said to myself, Libby and fellow company officials have seen many positive

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results stemming from continual education. This is especially true when trying to decrease the number of scrapes and dings that large equipment often accumulate.

“Many small accidents occur when backing a bus or motorcoach into another vehicle, pole, side of a building, etc.,” he said.

“We talk to our drivers about these and other issues. Along with online training that is available, our insurance company also sends representatives to our facility to speak to drivers about certain issues and problems they may be having.”

Challenges And Opportunities inding and keeping quality employees is just one of many challenges facing today’s U.S. bus/motorcoach owners.

Another key issue that Libby spoke about concerned the number of regulations that must be dealt with by operators. He said some of today’s regulations not only slow established operators, but may be preventing new passenger transportation companies from forming.

“Safety is always crucial, and there should continue to be safety initiatives in place, but the government needs to slow down on some of the other issues that are causing smaller companies to leave the industry, and preventing others from joining,” Libby said. “The amount of paper work and processes a company has to often go through is extremely difficult.

“There should be simpler rules and regulations, so that more people can survive and prosper in this business. As it stands right now, it takes a lot of money to just get started. I was fortunate to

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enter the industry when the number of obstacles new companies faced was not as large.”

Despite such challenges, Libby said he remains extremely positive concerning the future direction and health of MBT Worldwide. Part of this optimism stems from the knowledge that the next generation of family members wants to take over some day.

“I feel extremely lucky. There are many business owners who have no idea what will happen to their companies once they are no longer in charge,” Libby said. “It’s good to have my nephews, sons and daughter enjoy this type of work and want to build the company for the future. They are all in either their 20s or 30s.

“We have a solid group of young people throughout the business who really want to see it grow and take off. It’s therefore vital that we continue to provide a good standard of living for all of our people. Without good people, we are not going to remain successful.”

He added that safety programs and customer service must also remain top priorities.

“You can’t cut corners with maintenance, safety and working with the customer base. It’s important to be on top of these issues every single day,” Libby said. “I have also been extremely blessed to work with great vendors and other people around the industry.

They have been willing to listen to my ideas and guide me in the right direction. Without these people, there would be no company.

I greatly appreciate their input, help and understanding.”

Contact: MBT Worldwide, Inc., 951 East St., Tewksbury, MA 01876. Phone: 877-233-2424.

Website: www.mbtworldwide.com.

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“There is definitely a human factor in what we do.”

—HART CEO Katharine Eagan

Tampa Bay, FL, Area

HART Transports Up To 55,000 Passengers Daily

By Rick Mullen, Busline Magazine Associate Editor

ransporting from 45,000 to 55,000 passengers daily, Hillsborough Area Regional Transit Authority (HART), with its main facility located in Tampa, FL, Hillsborough County’s county seat and largest city, provides the public transportation needs of just shy of 3 million people living in the Tampa Bay area.

Hillsborough County is included in the Tampa–St. Petersburg–Clearwater, FL, Metropolitan Statistical Area, which encompasses 2,554 square miles.

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From previous page, top left: CEO Katharine Eagan (right) receives an award for HART’s participation in the Community Transportation EXPO, which explored current issues pertaining to transportation technology. Top right: Councilman and HART Board Chair Mike Suarez speaks with U.S. Representative Kathy Caster at the Stand Up for Transit event. Bottom left: HART Director of Transportation Keith Sanders (second from left) and CEO Katharine Eagan (fourth from left) are pictured with bus operators during Bus Operators Appreciation Day. Bottom right: HART bus operator Jerry Goodman (left) receives recognition from Director of Transportation Keith Sanders.

“Last year we closed out at about 15 million trips, and we are looking at this year to making about 14 million trips,” said HART CEO Katharine Eagan, during a recent interview with Busline Magazine. “We operate 35 fixed-routes. We pull out at 4 a.m. and our last trips are at midnight, which means our last buses come out of service at about 1 a.m. This gives us about a 21-hour span of service.”

Most of the systems’ routes run seven days a week, with a small percentage that don’t offer service on weekends.

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While HART has a reputation as a forward-thinking and innovative public transit agency, its success is grounded in the tried and true concept of emphasizing the best in customer service.

“Our patrons’ customer service experience begins when they board the bus. We are serving people who have personalities, so we need to make sure our folks are sensitive to the fact that someone might be having a bad day, or someone might be lost,” Eagan said. “There is definitely a human factor in what we do.”

Indeed, learning how to provide the best in customer service is a critical component in training new drivers “We assign our students to work with veterans who have very good customer service records, complete with commendations,” Eagan said. “They learn from the best.”

Customer service training is also revisited during a new operator’s probationary period, as well as during a full-fledged driver’s annual review.

“On our fixed-route system, we have checkers who ride the buses and do a really good job observing what is going on from a customer service perspective,” Eagan said. “This gives us another opportunity for training.”

To further enhance and coordinate HART’s customer service program, the staff position of customer service coordinator was added this year.

“One thing we have found with customer service, is when folks call with an issue, what really matters to them the most is that we listen. Patrons want to know they have been heard, thus validating their experience,” Eagan said. “What we focus on with our customer service coordinator is enabling her to troubleshoot ahead of time to make sure she can help with issues people might call about.

“For example, if someone complains about a rude operator, we fix the problem.

We make sure customers feel like they have been heard and steps have been taken.”

Studies have indicated HART’s customer service initiatives are highly valued by its riders.

“Recent surveys show 84 percent of our patrons say when they call customer service, their calls are answered promptly and professionally,” Eagan said. “Furthermore, 87 percent say they had a good interaction.

Given that those calling customer service often have complaints, to have 87 percent of our patrons say they had a good experience is really great.”

Eagan said one of the best marketing

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tools for the system is people “Our patrons’ customer service experience begins when they spreading the word about how board the bus. We are serving people who have satisfied they are with HART’s personalities, so we need to make sure our folks commitment to service.

“We are social media driven, are sensitive to the fact that someone might be and what we find in talking to our having a bad day, or someone might be lost.” passengers is there is a lot of — HART CEO Katharine Eagan word-of-mouth with people saying, ‘I got from point A to point B on a HART bus, and it was a good experience,’” Eagan said. “In a survey asking our riders how another first for the state, HART is the only transit agency to earn likely they would be to recommend HART, 84 percent gave us an official ISO 14001 Certification for its Environmental Susas 7 or better on a 1 to 10 scale. In addition, 30 to 40 percent of tainability and Management System (ESMS) at its primary mainthat group rated us at 9 and 10. We get really strong marks from tenance facility. While it is the first, and only, transit system in Florida to receive the certification, HART is also one of only 13 our patrons saying they would recommend us to other people.” agencies nationwide to have earned ISO 14001 status, which puts it in elite company.

Leading The Way In Environmental Stewardship In a news release circulated by HART in June of this year, ocated on the Florida peninsula’s Gulf of Mexico side, HART Chief Financial Officer and the agency’s Sustainability Tampa Bay is an area known for its warm breezes and its Champion Jeff Seward said, “Developing an ISO 14001 certirich assortment of subtropical marine and land wildlife, fied Environmental and Sustainability Management System as well as flora and fauna. As a result, taking good care of the (ESMS) program provides assurance to our community, stakeregion’s fragile ecosystems, as well as the environment on the holders and employees that our operations and services are enwhole, is on many people’s minds. In many ways, HART is set- vironmentally friendly. Now that we’re certified, the ESMS also ting an example and taking a leadership role in the stewardship provides a framework for us to continuously take steps to reduce pollution and continually improve our environmental footof the region’s environment.

For example, beginning in 2013, the transit authority began print on the Tampa Bay region.”

According to HART officials, the implementation of the its program to convert its fleet to run on compressed natural gas (CNG), the first public transit agency in Florida to do so. In ESMS initiative has resulted in a daily reduction of carbon

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the fleet has gone up by 7 percent. This is a great accomplishment for us.”

Eagan spoke of one demographic, whose members expect that public transit agencies be environmentally responsible entities — the millennials.

“Transit agencies are talking about how millennials are changing what we do,” she said.

“We have noted the expectation of millennials that, by default, public transit agencies have a program that is good for the environment. So, when we talk to gen Xers, baby boomers, etc., about the environment we will stress that we have the ISO 14001 certification. Gen Xers and baby boomers think this is a great accomplishment. In contrast, millennials expect that we were doing stuff like this in the first place.

They appreciate it. It is the expectation that Pictured is HART Chief Financial Officer Jeff Seward (left) receiving the CFO of the Year Award from a we are being sensitive to the environment, representative of the “Tampa Bay Business Journal.” Pictured right are Chief Operating Officer which sets them apart from older generations Ruthie Reyes Burckard and Senior Manager of Streetcar Operations Richie Bauman. of riders.

“Furthermore, it makes sense from a bottom line perspective panels in all bus shelters to save electrical energy, and practices sustainable landscaping principles when beautifying its shelters — the more efficient I am, the less I am consuming an item, and the less I consume, the less I have to purchase. It has been interand other properties for the benefit of the greater community.

“We are ordering only CNG buses,” Eagan said. “We are no esting to see millennials expect us to take care of the environment longer ordering buses that run on clean diesel. So far, during the and to expect their bus service to be very attractive.”

Another difference between the generations is many millenpast two years, the impact of adding CNG vehicles to our environmental program has resulted in a 15 percent reduction in car- nials aren’t as in love with the American car culture as their bon emissions, while, at the same time, the number of miles on older counterparts.

emissions, waste, energy and water usage. In addition, water conservation initiatives at HART include the installation of more efficient bus washing equipment and appropriate use of reclaimed water. HART is also completing the installation of solar

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“(Millennials) are obtaining driver’s licenses at the lowest rate since the ’70s,” Eagan said. “It is not a group that feels the need to drive everywhere. This is not a population that buys into the old stereotype that public transit is not an attractive or a first-rate choice. They just expect it to be as attractive as any other mode of transportation.”

ular destination for retirees, but we are also a place where people come to live, work, go to school and raise their families.”

Also, people in the region have embraced a diverse and multicultural culture.

“We have patrons from the U.S. territory of Puerto Rico. We also have riders who are Cuban, Columbian, Dominican and Venezuelan,” Eagan said. “There are a lot of different cultural factors. Each group brings its expectations to the services we put on the street.”

As English is not the primary language of many HART patrons, the system makes its printed materials available in Spanish.

Programs Designed To Meet The Various Needs Of HART Riders

HART customer service reps Michael Alicia and Iris Acosta are shown at their work stations.

For many people, their vision of the Tampa Bay region is as a place primarily populated by senior citizens, tourists and snow birds. However, as Eagan points out, that is not a complete picture of the area’s population.

“We are not quite the Florida stereotype that many people envision. People say there are a lot of beaches, tourists and we have an older population. However, in Hillsborough County, the average age of the population is 36,” Eagan said. “We are certainly a pop-

n September 23 of this year, at an awards banquet in downtown St. Petersburg, the Tampa Bay Business Journal named Eagan as the 2016 Businesswoman of the Year in the Economic Development category.

A HART news release on the announcement of the award said, “Eagan is a skilled professional with 19 years experience in operating, strategic planning and business leadership for transportation systems. She has a consistent record of good stewardship and successfully recognizing and capitalizing on opportunities to increase efficiency and enhance service delivery by developing and imple-

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In 2013, HART began to convert its fleet to run on compressed natural gas (CNG). It was the first public transit agency in Florida to do so.

menting effective management strategies. She’s committed to initiative has proven to be popular with patrons. staying current with high-tech, cutting edge solutions that improve According to HART, the program allows paratransit customers transit today and lay the foundation for the future.â€? to call Yellow Cab directly for a same-day reservation. HART imThe news release quoted Tampa City Council Member and HART Board Chairman Mike Suarez, “One thing we have found with customer service, who said, “This recognition is well deserved and we’re is when folks call with an issue, what really fortunate to have Ms. Eagan, a proven leader and dedicated HART employee, as our CEO. This is another matters to them the most is that we listen.â€? testament to (her) hard work ‌ her staff, the board of directors and the entire HART family, as we are always working plemented the program to provide same-day service to customers together to provide the exceptional transit service this community with disabilities. As of June 30, riders have taken advantage of the program 15,694 times, and that includes more than 6,599 wheelneeds.â€?

Eagan took the helm of HART in 2014. Under her leadership, chair transports. HART makes customer quality assurance calls HART has implemented and/or expanded several innovative pro- to gather feedback on the program, and the response has been grams and services, including a public/private partnership (PPP). overwhelmingly positive. “We recognize the bus isn’t always the solution,� Eagan said.

One such initiative launched on January 1, 2016, is the HARTPlus Customer Choice Voucher Pilot Project, which is a program oper- “For the taxi voucher program, Yellow Cab maintains a list of all ated in partnership with the Yellow Cab Company of Tampa. This of our certified paratransit patrons. Patrons can book HARTPlus

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paratransit rides with HART one to three days in advance, while are subsidizing, or they are participating in, similar services the new voucher system allows patrons to call a cab for same-day from their vendors. Like a lot of mid-sized agencies, we have service at the same price. a good rush hour presence, but once it gets late at night, it is a “Our paratransit fare is $4. Booking with Yellow Cab also lot more challenging to meet the needs of patrons in a cost efcosts $4. In addition, HART adds an additional $16, which will fective manner. Therefore, we are adding the HyperLINK servpay for a 7.8-mile trip. So, for the same cost as the regular para- ice in partnership with TransDev, our vendor, which will bring transit fare, a patron can use the taxi service for a ride up to 7.8 the benefits of rideshare to our customers with the reliability miles the same day. The program has been very popular with of transit.� our folks. Using Yellow The HyperLINK servCab gives people more ice will connect riders to flexibility for their trip.

HART transit hubs within “Transit agencies are talking about how We are really excited three miles of pickup. The millennials are changing what we do. about this partnership.� app will act similarly to In the public transportacurrent rideshare apps We have noted the expectation of millennials tion universe, there is an inthat, by default, public transit agencies have a such as Uber and Lyft, lodustry-wide problem that is cating a person by way of program that is good for the environment.� his or her phone’s GPS. It often a barrier to people will be integrated with who are trying public transtrip planner technology, portation for the first time.

It is known as the “First Mile, Last Mile Problem.� In other words, and will be able to determine which bus route riders need to conhow does a potential rider get to or from a bus stop when the stop nect with and plan their trip, anywhere in the area. The app will provide the pickup that best ensures the customer arrives at the is not within reasonable walking distance?

To help ameliorate the problem in the Tampa Bay area, HART bus stop before the bus departs.

Another unique feature of the HyperLINK program, Eagan is set to launch what it calls HyperLINK on November 7, in said, will be a customer’s ability to call a customer service mempartnership with TransDev. “We are all familiar with the typical rideshare model. You ber to book a ride. download an app, register your credit card, and request a trip “If they want, patrons will be able to pay in cash,� Eagan pretty much when you want,� Eagan said. “Many transit agencies said. “Riders will pay a flat fare, while HART will pay an ad-

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ditional flat fee. There will be guaranteed accessibility. If a customer has a service animal or a mobility device, we will be able to get him or her from point A to point B. “Probably the most important thing to a transit patron is knowing a vehicle is going to be available. We are looking at HyperLINK as a supplement to our fixed-route network and not a replacement. As far as we know, we are the first transit agency in the country to try this type of rideshare program, and we are looking forward to bringing this service to our community.”

According to www.onebusaway.org, OneBusAway offers a suite of application programming interfaces (APIs) that facilitate the support and development of a wide range of thirdparty applications, based on actual vehicle locations and on scheduled and predicted arrival times.

“A bunch of agencies around the country get together and participate in the OneBusAway board, and decide what kind of tools and assets will be added” Egan said. “OneBusAway added a trip planner about two months ago, and this has been hugely popular. On September 5, we introduced our pilot programs for mobile ticketing. This is our first step in this area.

Patrons can, by using our app, download a three-day pass to ride in Hillsborough and Pinellas counties.”

Also, on the technology front, HART’s buses are equipped with Wi-Fi. Furthermore, by the spring of 2018, the transit authority will have completed its smart cards/smart fares initiative, Eagan said.

Strong Allies n September 12, HART was awarded $4.3 million as part of a competitive U.S. Department of Transportation’s (DOT) Federal Transit Administration (FTA) Bus and Bus Facilities Grant Program. This award represents the first time in 15 years HART has won a competitive grant award from the U.S. DOT. HART is the only agency in Florida to have won a portion of the grant, according to a HART news release.

“I am thrilled that we are able to bring this substantial federal grant back to our region to help enhance our transit system,” Eagan said. “This funding will go a long way toward aiding our efforts to stay on track with our bus replacement schedule.”

The news release went on to say that HART applied for the funds in May under the highly competitive Bus and Bus Facilities Grant Program, which has a total of $211 million available nationally.

HART will use the funds to purchase more CNG buses as the agency transitions its fleet from diesel to compressed natural gas in an effort to cut back on harmful emissions and improve air quality in the Tampa Bay region. HART currently operates 22 CNG 40-foot buses, 28 smaller CNG vehicles used for the agency’s HARTPlus and HARTFlex services and six CNG MV-1 wheelchair vans. An additional 13 CNG buses are being prepared for service.

In the effort to obtain the U.S. DOT grant, HART had the help of what Eagan calls “very strong allies” at the state and federal government levels.

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“We not only have strong allies from a financial perspective, but they are also advocates for programs they would like to gear for transit,” Eagan said. “The federal $4.3 million bus and bus facility grant we received is going to help convert our fleet a little quicker to CNG. Our U.S. representatives Kathy Castor (D-FL) and Rick Roth (R-FL) have been exceptionally helpful.

“Furthermore, on the state side, Florida’s DOT is funding half the cost of HyperLINK, our ‘First Mile, Last Mile’ program. The state also has provided funding for our fare box program, and the funding for a regional transit study, looking at transit connections in a three-county area.

“All of these studies and programs are made possible through really strong support from our elected officials and are greatly appreciated.”

Providing A Positive Experience

ne of the foundational themes of HART’s customer service philosophy is to do what it takes to provide customers with a positive experience. Operating and maintaining equipment that is clean, reliable and friendly to the environment, and making sure passengers feel they are safe, are key components of a positive experience. Working as a team, HART’s approximately 800 employees make this happen.

Of the large HART staff, 85 percent are operators or maintenance people, Eagan said.

“More than 400 of our staff drive buses, vans and streetcars,” she said. “In addition, about 150 of our people work in the maintenance area, which includes mechanics, etc. — the whole front line that keeps us up and running.

“We also have 47 maintenance and operations supervisors, including dispatchers, and 132 non-bargaining employees.”

While HART riders perhaps see bus operators the most, there are several equally important layers of support behind the man or woman in the driver’s seat to accomplish the goal of providing a positive experience for customers.

“We can’t meet the needs of people if we don’t have a fully-engaged operator who provides a positive experience,” Eagan said.

“Furthermore, a clean bus is based on the work of our service and maintenance people.

“HART has 600 shelters in its service area.

It maintains 300 shelters, the remainder are contracted out for advertising. A clean bus stop is the result of the work of our facility staff,” Eagan said. “If people don’t feel where they wait for the bus is safe, secure and clean, that is going to impact their expeYour one stop shop for coach, rail, and ship interiors. rience.

Upholstery, New & Used passenger & Drivers “Another crucial segment of the team is the maintenance department. People expect seats, flooring, floor structural, foam, gas buses to make it safely from point A to point struts and upholstery cleaning machines.

B, which is completely dependent on our maintenance group. Every department has a Dealers for Isringhausin and National Seats, role to play supporting our excellent service, we have a full stock of seats and parts for for which we receive high marks from our both brands. We also have parts for Ameripatrons.”

Being a bus operator for public transit isn’t can, Amaya, Vanhool and Wakefield seats. the easiest job in the world, Eagan said. As result, it can often be difficult to find and If we don't have it, we can get it. train the type of driver who will perform to the standards of excellence demanded by Over 40 years of service to the HART. motorcoach industry, all seat covers “Bus operators have a hard job,” Eagan said. “Drivers must be at work at 4 a.m. Opguaranteed for 4 years or 400,000 miles. erators can expect to work weekends and holidays. It is a really difficult job, and it is Any questions about your seats or other needs, please hard to find good folks.” call 425-432-9867 or visit us at www.willinghaminc.com.

To help attract the best drivers, HART offers competitive wages, performance bonuses and a 401K program, among other incentives, Eagan said.

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“There would be a point at which hurricane evacuation shelters would be opened,” Eagan said. “We will provide service so people in coastal areas and other areas of higher risk can get to the shelters.”

Once a storm hits and produces sustained winds of 35 mph or more, HART vehicles are taken off the streets for safety reasons, Eagan said.

“We conduct emergency training each year,” she added. “We stay ready to go for whatever is thrown at us.”

HART Prepared When Dangerous Storms Strike

n October, Hurricane Matthew roared through the Caribbean and up the U.S. Atlantic coast leaving in its wake death, destruction and flooding. It was the first Category 5 Atlantic hurricane since Felix in 2007.

While people choose to live, work and play in the Tampa Bay area for a variety of reasons, the sub-tropical weather is certainly one of them. The downside is, Tampa Bay, and Florida in general, are A Real Shift located in hurricane country. While many people who live in northern hen public transportation proclimes often have a hard time relating fessionals get together these to the experienced and rugged Florididays, the conversation often ans who choose to ride out tropical turns to discussing what is viewed as imstorms, there are events, such as portant shifts in how people get around, Matthew, when evacuating an area Eagan said. beforehand could be a matter of life “For example, five years ago Uber and death. didn’t exist,” she said. “I can’t think of Top: HART Community Relations Specialist Carla Williams In the case of a major hurricane the last conference I attended where (left) meets with the public during an Earth Day event. Bottom heading toward the Gulf Coast and there wasn’t a lot of talk about the imleft: HART ITS Coordinator Shannon Haney (left) speaks with the residents of Tampa Bay being orpact of Uber and Lyft, and what it a customer during a community meeting. Bottom right: ITS dered or strongly encouraged to means to public transit agencies.”

Coordinator Shannon Haney travels on a HART streetcar. evacuate, HART is trained, ready and Another hot topic is the introduction able to help carry people out of harm’s way. of autonomous vehicles into the public transit arena.

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November/December 2016

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“Imagine a world where your bus is smart enough to know to stop at a crosswalk because somebody is approaching on a bike.

There is a lot shifting in thought about what it is going to mean to not drive yourself.

“There is also a generational shift as millennials are driving less.

People are looking at shorter commutes. If your commute is shorter, you are going to be less likely to drive a car.

“So, the challenge is how HART and other public transit entities will continue to make our communities great places to live, while connecting folks to the great assets of their communities in ways they find attractive and relevant to their lives.”

Indeed, HART is working to get a pilot program up and running with the Florida DOT to see how autonomous vehicles would work in the public transit setting, Eagan said.

“Locally, it is a good time for public transportation,” Eagan said.

“Our region is having more conversations about how we can facilitate public transit together. This is critical for us, because, while our transit agencies and our planning bodies cover a particular county, the people we serve don’t live their lives in just one county.

A person might live in one county and work in another, etc. It is really exciting to be involved in laying the groundwork for a better regional network.”

T

Contact: Hillsborough Area Regional Transit Authority (HART), 1201 E. 7th Ave., Tampa, FL 33605.

Phone: 813-623-5835.

Website: www.gohart.org.

Hometown Trolley Acquires The Supreme Corporation’s Classic American Trolley Product Line Hometown Trolley, a trackless trolley bus manufacturer, has acquired Supreme Corporation’s Classic American Trolley product line.

Hometown Trolley, in combination with Classic American Trolley, carry over 10,000,000 passengers annually across the nation and beyond. These vehicles are used for private and public transportation in resort areas, in high traffic corridors along beach developments, for amusement parks, open air sightseeing in vacation areas, etc. The vehicles have been sold to operators in most states across the country as well as Puerto Rico, five Canadian provinces, Caribbean destinations and several locations overseas.

Hometown Trolley said it plans to focus on sales growth and continued advancement of technology to improve trolley designs, by integrating the best qualities of the Classic American Trolley with Hometown Trolleys, including the full electric trolley.

Visit www.hometowntrolley.com for more information.

High Performance Transit

Brake Linings & Air Disc Pads

From North America’s #1 Name in Transit Friction Marathon’s industry leading and OE approved KVT brake linings and DiscStar air disc pads are proven performers for transit and coach lines across the country. KVT and DiscStar are quiet, long life materials that are friendly to drums and rotors.

To get the most from your bus brakes, count on Marathon!

www.MarathonBrake.com Page 34

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Blue Bird Commercial Exhibits Transportation Options At BusCon 2016 Blue Bird showcased its small and medium-sized buses recently during the 2016 BusCon. The company said the buses offer fuel economy, enhanced driver visibility and improved passenger comfort.

Phil Horlock, president and CEO of Blue Bird said, “Blue Bird commercial buses provide a unique value proposition to customers, with lower maintenance and repair costs, higher uptime and extended years of service.”

Company descriptions of the buses showcased during BusCon are: • Blue Bird Vision — Available in four different fuel types, this bus line features a Ford 6.8L gasoline, propane autogas or compressed natural gas (CNG) engine or a Cummins ISB6.7 diesel engine, and a six-speed automatic transmission. The Vision offers forward visibility and mirror systems. Blue Bird Vision buses seat up to 48 passengers;

• Blue Bird T3RE — Available in diesel and CNG, this bus features a Cummins ISB 6.7 or ISL 8.9 diesel engine, or a Cummins ISL-G CNG engine, and a five-speed automatic transmission. The engine’s rear location offers serviceability, extra cooling and higher power ratings and less noise. There is a wide stepwell.

The bus features one-piece steel roof bows, formed one-piece wheel wells, and full off-thechassis undercoating. It seats up to 48 passengers and is available with numerous options; • Micro Bird D-Series MD — Specifically designed for the airport, parking, rental car and hotel markets, this new bus has a 42-inch middle door entrance, wide body with wide aisle, and a total of 74 inches of luggage rack space. It comes in a variety of configurations and accessibility options. It features a steel structure, aluminum side panels and large-view windows.

Micro Bird Commercial also offers a propane solution in partnership with ROUSH CleanTech on the D-Series with a Ford 6.8L engine; and,

• Micro Bird CT-Series DLX — Built on the Ford transit chassis, this bus has a lightweight frame and aerodynamic design. A luxury package with a grey vinyl interior is available, as are a variety of passenger comfort and accessibility options. A 32-inch electric double-opening door comes standard.

Micro Bird commercial buses also are available through Blue Bird’s dealers in the United States.

Visit www.bluebirdcommercial.com and www.mbcbus.com for more information.

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Hometown Trolley

By Double K, Inc.

Mainstreet

Villager The Hometown Trolley Villager model is a front engine trolley capable of many applications from a small private tour operator to a full scale transit agency. The Villager model is available in gasoline, bio-diesel, CNG and Propane. The Villager can be equipped with minimal components to make a more economical choice for the small operator or loaded with many transit features such as destination signs, spiral brass railings, bike racks, GPS systems and more.

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com Model ........................................................................................................Villager Length........................................................................................................22’, 40’ Width................................................................................................93”, 96”, 99” Height.............................................................................................................10’6” Wheelbase .....................................................................158, 178, 190, 208, 228 Overhang (front/rear)..................................................Front 28” / Rear 118” Inside Height (min./max.).................................................................Aisle 88” Tire Size.....................................................................................19.5x6.75 & 22.5 Engine......................................................................................Cummins ISB 6.7 Transmission.........................................................................................Allison 2 Fuel Tank Capacity ..................................................................................75 gal.

Chassis ............................................................Ford, Workhorse, Freightliner Baggage Capacity...............................................................................Available Wheelchair Lift Option .................................................................................Yes Suspension....................................................................................Spring or Air Page 36

BUSLINE

Hometown Trolley

By Double K, Inc.

November/December 2016

The Hometown Trolley Mainstreet model is a heavy-duty rear engine trolley combining all the transit components for the high volume urban areas, such as full air suspension, air brakes, Allison B300 transmission, Cummins ISB, LED destination signs, Voice Annunciation systems, instep ADA lift equipment and more. The Mainstreet trolley will provide the quality and reliability of any high demand transit needs while at the same time lending the nostalgic feel of the turn of the century cable car.

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com

Model...................................................................................................Mainstreet Length........................................................................................................25’, 40’ Width .................................................................................................................99” Height ..............................................................................................................11’2” Wheelbase .............................................................................160, 190, 208, 228 Overhang (front/rear) ......................................................................42” / 120” Inside Height (min./max.).................................................................Aisle 88” Tire Size...........................................................................................................22.5 Engine.............................................................................................Cummins ISB Transmission .................................................................................Allison B300 Chassis..............................................................................................Freightliner Baggage Capacity...............................................................................Available Wheelchair Lift Option .................................................................................Yes Suspension .......................................................................................................Air

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Hometown Trolley

By Double K, Inc.

Hometown Trolley

By Double K, Inc.

Carriage

Streetcar Trolley

The Hometown Trolley Carriage model is a front engine, low-floor trolley providing ease of entry and exit with no steps. The Carriage low-floor design allows the ADA ratio of 5:1 and minimal step in height when pulled to curb locations. The Carriage is available in gasoline, diesel, CNG and full electric.

The Carriage is also available with LED destination signs, DVD player and monitor, HVAC with climate control, brass or brushed stainless handrailing, luggage rack, exterior wood package, forward facing or perimeter seating, 110 volt invertor for Christmas lighting on the interior and exterior, and many more transit components.

The Carriage is less than 22-feet in length, making it the perfect size for historical downtown areas, hotels, theme parks and many other shuttle type transportation needs. Capture the nostalgia of a Hometown Trolley in your hometown with the new lowfloor Carriage, built to preserve integrity and craftsmanship true to its era of the “turn of the century.”

The Streetcar Trolley low-floor model combines the nostalgic features of the turn-of-the-century passenger cable car with the modern technology of today’s transit advancements. The Streetcar Trolley is a powerhouse heavy-duty trolley capable of running in any mass transit, high passenger capacity applications. The Streetcar is a full stainless steel low-floor monocoque chassis design, exceeding the required 1:6 ratio for ADA loading with the fold out ADA ramp.

Optional equipment such as LED destination signs, DVD flat screen packages, mahogany finishes and many more choices are available to customize the Streetcar. Standard equipment such as a multiplex wiring system, brass or brushed stainless hand railings, as well as simulated wood trim set the Streetcar in a class all its own. Vintage tram interior, transit flooring, HVAC packages and ADA packages are available.

Altoona-tested for 10 years/350,000 miles.

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com Model.......................................................................................................Carriage Type.........................................................................................Low Floor Trolley Passenger Capacity ...................................................................................16-20 Length ......................................................................................................20’ - 24’ Width ....................................................................................................................8’ ADA................................................................................................1 or 2 Position Engine ................................................Gasoline, Diesel, CNG or Full Electric Chassis..............................................................................................Chevy 4500 Handrailing..........................................................................Brass or Stainless Comfort Control..................................................................................Full HVAC Mileage..................................................................................................MPG 12-15

Double K, Inc. (Hometown Trolley) 701 N. Railroad Ave., Crandon, WI 54520 715-478-5090 • Fax: 715-478-5095 Email: kristina@hometowntrolley.com Web site: www.hometowntrolley.com

Model.......................................................................................Streetcar Trolley Passenger Capacity..................................................................................28-48 Length......................................................................................................30’ - 40’ Width ...............................................................................................................100” Overall Height..............................................................................................10’6” Wheel Base ..............................................................................190”, 208”, 228” Door Opening.......................................................................................48” x 78” GVW .............................................................................................27,500 - 32,000 Engine...........................................Cummins Diesel, Series Hybrid Electric or Full Electric Transmission .................................................................................Allison B300 November/December 2016

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Specialty Vehicles

Specialty Vehicles

Mini-Trolley

American Classic Trolley

New for 2016 is the 23-foot Mini-Trolley from Specialty Vehicles.

This trolley is perfect for increased mobility around tight corners because of its smaller size. The Mini-Trolley can transport 14 passengers or less, making it the first non-CDL trolley on the market (CDL laws vary by state).

Standard options include: all steel construction, a fiberglass roof, one-piece fiberglass front engine access door, wood paneling, oak slat bench seats, brass stanchions, Altro flooring and more.

There are several ways to customize the trolley, with available options such as rear conductor’s platform, removable sidewalls, limo interior with perimeter seating, ADA accessibility, rear air conditioning, and exterior faux wood. The Mini-Trolley is a great addition to any fleet or as a standalone transportation solution.

The American Classic is the quintessential American-built trackless trolley. Traditional styling, expert craftsmanship and state-ofthe-art construction combine to produce a vehicle customers can be proud of.

This vehicle is available as either a Front Engine (Ford F-53— Gasoline, LPG, CNG or Freightliner MB-65—Diesel) or Rear Engine (Freightliner XB—Diesel) model. Trolley lengths will start at 26 feet, with the largest vehicle measuring 37 feet.

The American Classic is built with an all-aluminum body construction to increase passenger capacity and decrease fueling costs. Add an optional rooftop A/C, audio/video system, ADA accessibility, and more to create the perfect vehicle for customers.

Specialty Vehicles 440 Mark Leany Drive, Henderson, NV 89011 Phone: 702-567-5256 • Fax: 702-567-3020 Email: info@specialtyvehicles.com Website: www.specialtyvehicles.com

Model ........................................................................................................FE—Gas Length...............................................................................................................23’ Width................................................................................................................96” Height..............................................................................................................115” Engine ......................................................................................................6.0L V8 Transmission ...................................................................6-Speed Automatic Chassis................................................................................................GM G4500 Air Conditioning ..................................................................................95K BTU Wheelchair Lift Option................................................................................Yes Steering .....................................................................................................Power Suspension .....................................................................................Leaf Spring

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Specialty Vehicles 440 Mark Leany Drive, Henderson, NV 89011 Phone: 702-567-5256 • Fax: 702-567-3020 Email: info@specialtyvehicles.com Website: www.specialtyvehicles.com

Model ...........................................................FE & RE—Gas, LPG, CNG & Diesel Length.........................................................................................................26-37’ Width................................................................................................................96” Height.............................................................................................................130” Engine...................................................6.8L V10 Ford or 6.7L Cummins ISB Transmission ...................................................................6-Speed Automatic Chassis........................................................Ford F53, Freightliner MB or XB Air Conditioning...........................................................................35-130K BTU Wheelchair Lift Option................................................................................Yes Steering .....................................................................................................Power Suspension.............................................Leaf Spring—Ford, Leaf Spring or Optional Air-Freightliner MB, 4 Wheel Air Ride—Freightliner XB

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Dayton, OH, RTA Offers Incentive To Try New Transit Technology

Specialty Vehicles

Spirit of America Available in early 2017, the Spirit of America Trolley is the first purpose-built low floor trolley in America, constructed on the first dedicated low floor chassis built by Freightliner. As such, with no cutting or chopping of the chassis, the standard Freightliner warranty remains intact.

Built by ISO 9001 certified ARBOC Specialty Vehicles, LLC., in its 115,000-square-foot, state-of-the-art facility, the trolley is available as either a 29- or 34-foot model.

As a low floor vehicle, passengers will have an easy time boarding or alighting. This unit is also available with ADA accessibility.

The Spirit of America is a welcome enhancement to the transit vehicle market.

Specialty Vehicles 440 Mark Leany Drive, Henderson, NV 89011 Phone: 702-567-5256 • Fax: 702-567-3020 Email: info@specialtyvehicles.com Website: www.specialtyvehicles.com

Model .............................................................................................RE Low Floor Length ..................................................................................................29’ or 34’ Width ..............................................................................................................100” Height .............................................................................................................124” Engine...................................................................................6.7L Cummins ISB Transmission ................................................................................Allison B220 Chassis....................................................................................Freightliner XBA Air Conditioning ...........................................................................75-170K BTU Wheelchair Lift Option............................................................................Ramp Steering .....................................................................................................Power Suspension......................................................................................................Air

Visitors to the “RTA Experience” in Dayton, OH, saw new technology upgrades that make using transit easier in Dayton.

The transit agency recently offered an incentive to encourage new riders to integrate public transportation into everyday travel through its Try Transit Pledge. Visitors to the event who pledged to try transit for a week received one of a limited number of free sevenday passes. Over 100 people signed the pledge to try transit.

RTA IT Business Analyst RTA was promoting its Nick Mantia demonstrates new “RTA Ride Time,” a the RTA RideTime screen real-time system that allows that dispatchers view. customers to log onto the RTA Ride Time app and see what time the next three buses will arrive at their stop.

“RTA is Ohio’s greenest fleet, and serves 3,300 stops on 31 routes throughout Montgomery and parts of Greene County.

The agency operates diesel, hybrid diesel, and electric trolley buses that take people to work, school and shopping. Customers ride RTA on more than 10 million passenger trips each year,” said RTA.

AVTA Provides Round Trip Bus Service To Senior Expo The Antelope Valley Transit Authority (AVTA) of Lancaster, CA, provided free direct bus service to this year's community Senior Expo held October 20, to ensure that local seniors were able to attend the annual event.

“Each year, High Desert Medical Group does a fantastic job in putting the Expo together, bringing so many community partners together to create this experience for our local senior citizens,” said Board Chairman Marvin Crist. “This bus service allows many to attend who otherwise might not have any way to get there.”

Expo attendees had the opportunity to visit more than 100 vendor booths and take advantage of free health services, including flu shots.

This year’s Senior Expo theme was “The Game of Life,” with special guest speaker American TV Game Show Hall of Fame honoree Peter Marshall. Attendees had the chance to win prizes as Marshall played the host of Let's Make a Deal with the audience.

Seniors were encouraged to dress in costumes, which increased their chance to be selected to participate.

AVTA offers all eligible Antelope Valley seniors a free 12-month bus pass for unrestricted use on local transit service. Seniors also qualify for AVTA’s Dial-A-Ride service, which provides curb-tocurb transportation throughout the Antelope Valley. They can also take advantage of discounted rates on AVTA’s commuter service.

AVTA provides local, commuter and dial-a-ride service to a population of more than 450,000 residents in the cities of Lancaster and Palmdale as well as the unincorporated portions of northern Los Angeles County. Its total service area covers 1,200 square miles and it is bounded by the Kern County line to the north, the San Bernardino County line to the east, the Angeles National Forest to the south, and Interstate 5 to the West.

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Altro Transflor See Ad Below 12648 Clark St. Santa Fe Springs, CA 90670 USA 800-382-0333 E-Mail: transflor@altrofloors.com Website: www.altrotransflor.com Products: Altro Transflor is a safety flooring manufacturer, with over 90 years of experience.

It provides high performance, slip-resistant, and flexible safety flooring for bus, rail and maritime applications. The company offers a range of floor coverings engineered for the latest international smoke, fire and toxicity regulations and

demands of passenger safety and comfort. Its safety flooring provides a combination of vinyl, quartz aggregate, aluminum oxide and silicon carbide that includes multi-layered fiber reinforcement for controlled stability. Made with high quality, sustainable materials, Altro Transflor flooring comes with product warranties of up to 15 years. It also provides customized turnkey kits for easy installation. 16 Axalta Coating Systems Applied Corporate Center 50 Applied Card Way, Suite 300 Glen Mills, PA 19342 USA

Premium safety flooring engineered for transportation applications • slip resistant

• highly flexible

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800.382.0333 USA | 800.565.4658 CAN explore www.altrotransflor.com Page 40

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November/December 2016

855-6AXALTA; 905-301-6823 E-Mail: kyle.p.o-donnell@axaltacs.com Website: www.axalta.us; www.axaltacoatingsystems.com Company Officers: Kyle O’Donnell, Precidium Market Development Manager; Richard Cardot, Marketing Manager-Transportation Products: Introduced the Precidium™ MTI Transit Floor Coating. Engineered for the bus industry, Precidium™ is a lightweight, seamless, spray applied, anti-slip floor covering that provides benefits for bus OEMs and refurbishers.

Precidium™ is sprayed on, resulting in a quick installation with almost no cure time. Finished

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Forbo Flooring Systems North America Humboldt Industrial Park P.O. Box 667 Hazleton, PA 18201 USA 570-459-0771 E-Mail: info.na@forbo.com Website: www.forboflooringna.com Products: Flooring product portfolio for the bus and coach sector. Includes entrance systems, safety floors, vinyl floors and flocked flooring as well as adhesives, accessories and installation tools. 15

Milwaukee Composites, Inc. 6055 S. Pennsylvania Ave. Cudahy, WI 53110 USA 414-571-2788 E-Mail: sales@milwaukeecomposites.com Website: www.milwaukeecomposites.com Products: Since 1997, Milwaukee Composites has produced its patented lightweight floor for the transit industry. 15 ProFusion Industries 822 Kumho Dr. Fairlawn, OH 44333 USA 330-668-7694 E-Mail: kbell@profusionindustries.com Website: www.profusionindustries.com Products: Manufactures the Koro-Trans™ Astra Flor™ group of flooring, step tread and nosing components for shuttle and transit buses. Manufactured using sustainable processes, Astra Flor features an aesthetically pleasing metal flake texture. Astra Flor may be purchased as a welded one-piece construction in full width rib, full width smooth, or a smooth/rib combination, as well as in standard width rolls for pieced installation.

Widths range from 79 to 114 inches.

BUS AND COACH FLOOR COVERINGS

TARABUS FLOOR COVERING WITH SELF-ADHESIVE BACKING

ki ng

Better Life Technology, LLC See Ad On Page 9 9736 Legler Rd. Lenexa, KS 66219 USA 913-894-0403; 877-810-6444 Fax: 913-894-0439 E-Mail: mriccio@bltllc.com Website: www.blt-transit.com Company Officers: Brett Sneed, President; Jerry Herbert, COO; Marc Riccio, Sales Manager-Transit Markets Products: An extruded vinyl flooring manufacturer that’s been in business for almost 20 years and a market leader in residential, retail and industrial applications. It also has a significant presence in the marine/boating industry. The company recently made the decision to enter the bus market and offers competitively-priced, true, seamless one-piece extruded vinyl flooring manufactured in the U.S. that may be produced up to 10 feet in width in a smooth + ribbed combo in multiple color choices. BLT also has the capability to profile cut to spec, and, additionally, has perfected the process to produce full image UV graphics that will last the life of the floor—i.e. logos, custom flooring patterns, any type of line art or photographic image(s). Thoroughly tested and meets or exceeds all spec requirements for buses, and has been a safe, proven performer in extreme environments through BLT’s current business divisions. 16

adhesi

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Baultar Concept, Inc. 110, J.-E. Lemieux St. Windsor, QC J1S 0A4 CANADA 819-845-7110 Website: www.baultar.com Products: Baultar Flooring Solutions provides composite flooring and other products for the transit industry. 15

cific needs. Tarabus offers a wide range of designs for attractive, eyecatching interiors. Tarabus is a global leader in technical innovation.

Tarabus offers foam-backed flooring for comfort and noise suppression, a wide range of designs and colors, wheelchair and corporate logo tiles, patented multi-colored shapes and designs, pre-cut and pre-welded flooring kits using the latest in water jet cutting technology, wood-effect coach flooring, and self-adhesive flooring.

Tarabus flooring is easy to clean and exceeds all ADA requirements for anti-slip (ASTM D2047). Tarabus contributes to the overall weight savings of a vehicle, comes in a large choice of colors and designs that are waterproof, and is environmentally friendly with no heavy metals, phtalates or CMR. GerflorUSA provides its customers with onsite training, installation tools and customer support. 16

ve

floors have no seams for passengers to trip over or for dirt to be trapped in between floor panels. Abrasion and adhesion properties result in floors that won’t wear quickly or delaminate under the toughest weather conditions. Goes on quickly and transit floors that look newer, longer. Axalta is a global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions. 16

Protective layer

Acrylic Adhesive layer

PRE-CUT AND PRE-WELDED TARABUS FLOOR COVERING SYSTEM ACCORDING TO YOUR DRAWINGS

Gerflor See Ad At Right 595 Supreme Dr. Bensenville, IL 60106 USA 847-977-6327 Fax: 877-266-2042 E-Mail: pdegroot@gerflorusa.com Website: www.gerflortransport.com Company Officer: Perry DeGroot, National Sales Manager Products: Tarabus by Gerflor is a technological leader in floor covering for the North American market. Specifically designed for buses and coaches, over 40 years of knowhow and experience go into creating all ranges to meet spe-

INFORMATION FOR PERSON WITH REDUCED MOBILITY

Back

November/December 2016

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Step tread options include Astra Flor, Astra Flor Ribbed, and the slip resistant Pebbletread™ design. Nosings can be provided with textured or ribbed finishes. Proprietary processes provide for short lead times. Astra Flor is fire resistant, slip resistant, abrasion resistant, and moisture resistant.

OEM’s and service departments can select custom length flooring kits or prefabricated welded one-piece flooring. 16 Protectolite™ Composites Inc. 84 Railside Road Toronto, ON M3A 1A3 CANADA 416-444-4484 Website: www.protectolite.com Products: Protectolite™ has been serving the mass transit bus community for over 50 years. It supplies a wide variety of products, including transit seating and seat components, flooring, exterior and interior body panels, bezels and headlamp housings. 15 RCA Rubber Co. 1833 East Market St. Akron, OH 44305 USA 330-784-1291 Fax: 330-794-6446 E-Mail: bullockd@rcarubber.com Website: www.rcarubber.com Company Officers: Sherry Price, President; Shane Price, Vice President Products: A manufacturer of rubber floor covering and step treads for the transit industry. These products are made at the company’s plant in Akron, OH. The company was established in 1931, and also has a commercial division for applications in schools, nursing homes and hospitals. 16 Safeguard Technology Inc. 1460 Miller Parkway Streetsboro, OH 44241 USA 330-995-5200 E-Mail: info@safeguard-technology.com

Website: www.safeguard-technology.com Products: Anti-slip flooring products for transportation and other industries. 15 SpaceAge Synthetics, Ltd. 1402 39th St., NW Fargo, ND 58102 USA 701-277-5631 Website: www.spaceagesynthetics.com Products: Thermo-Lite Board®, a fiber-reinforced urethane product for applications subjected to static and dynamic loads. The company’s product lines offer a non-absorbent, lightweight, tough material, with lifetime performance, for the bus and other industries. 16 TransitWorks See Ad On Page 26 4199 Kinross Lakes Parkway, Suite 300 Richfield, OH 44314 USA 855-337-9543 Website: www.transit-works.com Products: SmartFloor is a patented flooring system that allows easy movement of seats practically anywhere in a vehicle, providing over 1,000 potential seating configurations. 15 Wooster Products, Inc. 1000 Spruce St. Wooster, OH 44691 USA 800-321-4936 Fax: 330-262-4151 E-Mail: sales@wooster-products.com Website: www.wooster-products.com Products: Wooster Products is a USA manufacturer of anti-slip safety stair and flooring products. Safety solutions include custom anti-slip stair nosings and treads. The company also offers anti-slip epoxy coatings. 15

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Gerflor’s TARABUS diversified range meets customer requests and also offers trend-setting designs, such as the wood effect flooring, a preferred choice of designers. The wood effect nicely matches with seating fabric designs, and the panels make the interior of the bus seem longer.

The global result is an elegant interior.

Along with trends and original designs, Gerflor has developed solutions to help bus and coach manufacturers improve their working environments.

One such development is the Tarabus Self-Adhesive solution.

This unique solution is available in all designs of the TARABUS range. The ready-to-bond flooring is delivered with an acrylic adhesive and protective layer on the back of the flooring.

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November/December 2016

It is an economical, safe and time-saving solution that has won over many bus builders. Tarabus Self-Adhesive was first launched in 2009, and has known huge success since.

Another innovative feature developed by the Tarabus team is changing to our lightweight flooring as standard. We reduced the weight by 20 percent. This helps bus manufacturers meet GVW ratings, helps transit agencies possibly add seat(s), and helps the environment by consuming less fuel. The lightweight TARABUS did not affect the durability of the product at all. It remains the same thickness as well as offering the best durability in the industry by having a 100 percent pure PVC wear layer.

Visit www.gerflorusa.com for more information.

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PERSONNEL

Prevost Promotes Jack Forbes To Vice President, North American Sales Prevost has named Jack Forbes vice president, North American sales. Forbes is responsible for new coach, conversion and public sector sales.

Previously managing corporate accounts and commuter sales for the company, Forbes has been with Prevost for 18 years, and in the bus industry for 35 years. He began his employment with Prevost in its parts sector.

Jack Forbes

Forbes reports to Francois Tremblay, head of the Prevost busness line. He will be based in North Carolina.

Prevost is a manufacturer of intercity touring coaches and produces conversion coaches for high-end motorhome and specialty conversion.

Prevost is part of the Volvo Group.

Its main manufacturing facilities are in Sainte-Claire, Quebec, Canada and the company has 10 Parts and Service Centers located in the United States and Canada.

Visit www.prevostcar.com for more information.

Ron Miller

Before joining MCI, he was first an automotive technician, and later led service operations for dealerships.

“Throughout North America, MCI Service Centers employ 85 MCI and Setra factorytrained technicians at locations in Des Plaines, IL; Orlando, FL; Los Alamitos, CA; Blackwood, NJ; Dallas, TX; and Montreal, Quebec, Canada,” said the company.

MCI service centers offer owners of MCI and Setra coaches a ReliaDrive guarantee with same-day diagnostics, estimates and a sixmonth parts and labor warranty, or the next service comes with three free hours of labor.

Visit www.mcicoach.com and www.newflyer.com for more information.

Gary Greenberg Joins S.O.R.T.A. Board Of Trustees

Bar Association, Ohio State Bar Association, The Federalist Society, Ohio Management Lawyers Association, and the AIPAC Cincinnati Council. He has been recognized among the Best Lawyers in America, Ohio Super Lawyers and the Chambers USA America’s Leading Lawyers in Business.

Greenberg serves on the boards of the Hebrew Union College, the Jewish Federation of Cincinnati, the Jewish Community Relations Council of Cincinnati and is a past board member of the Jewish Family Service.

The Southwest Ohio Regional Transit Authority (SORTA) is governed by a 13-member volunteer citizens’ board of trustees. Seven trustees are appointed by the city of Cincinnati and six are appointed by Hamilton County. Hamilton County appoints three of its own trustees and one each representing Butler, Clermont and Warren counties.

Visit www.go-metro.com for more information.

Allen Promoted To Assistant General Manager Of NorthEast Family Of Companies Larry Allen has been promoted to assistant general manager of all four divisions of the NorthEast Family of Companies, based in Lewiston, ME. Allen had been serving as dispatcher and operations manager since 2014.

Scott Riccio is president, owner and founder of the company.

Gary Greenberg, a shareholder with the law firm of Denlinger, Rosenthal and Greenberg Co., has been appointed to the Southwest Ohio Regional Transit Authority’s board of trustees, which operates Metro’s transit system in Cincinnati, OH.

Ron Miller Promoted To Director Of MCI Service Centers Motor Coach Industries (MCI), a subsidiary of New Flyer Industries Inc., announced that Ron Miller has been named director of the company’s six service centers in the U.S. and Canada. Miller has served as the network’s interim director since April 2016. He reports to Brian Dewsnup, MCI vice president and general manager of aftermarket.

Miller began his career with MCI 12 years ago at the former service center in Loudonville, OH. Most recently, he was MCI Fleet Services Manager, responsible for heavy-duty collision and repair projects at MCI service center locations.

Larry Allen

Gary Greenberg

Greenberg is a graduate of the University of Pennsylvania and the University of Michigan Law School. He is a member of the Cincinnati

Allen works to help manage growth and existing accounts. NorthEast Family of Companies consists of NorthEast Charter & Tour, NorthEast Charter School Bus Services, All Aboard Trolley and Transportation, and Crown Limousine and Towne Car Services.

Allen has more than 26 years of experience in the transportation business in Maine. He resides in Winthrop, ME, with his family.

November/December 2016

Visit www.northeastchartertour.com for more information.

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VAN HOOL DELIVERIES Executive Car Service Simon and Joanne Hazan started Executive Car Service (ECS) in 1996 with a single sedan. As the Dallas (Carrollton), TX-based company (www.ecslimo.com) expanded into SUVs, vans and minibuses, ECS began developing a proprietary chauffeur training program to ensure their customer service was maintained in every aspect of the operation. â&#x20AC;&#x153;All our vehicles are operated by uniformed, trained chauffeurs. We want their appearance and skills to reflect ECSâ&#x20AC;&#x2122;s commitment to providing customers with a superior transportation experience. We teach how to provide a safe, smooth ride, but we donâ&#x20AC;&#x2122;t stop there. We turn them into chauffeurs by training them in the skills of personal relationships and customer service,â&#x20AC;? said Simon Hazan.

ECS has grown to more than 60 vehicles.

Joanne Hazan said, â&#x20AC;&#x153;Recently, weâ&#x20AC;&#x2122;ve had customers book full-sized coaches through ECS, and we wanted to offer chauffeured quality service on a motorcoach level, so we decided to add luxury coaches to our fleet.â&#x20AC;?

ECS has taken delivery of two new Van Hool CX45s.

The 56-passenger coaches have leather trimmed seats, Wi-Fi, 110-volt and USB power outlets. They feature Van Hoolâ&#x20AC;&#x2122;s contoured parcel racks with an entertainment system with six 23 inch video monitors, woodgrain flooring and a panoramic rear passenger window. The black coaches have Van Hool safety features including 3-point seatbelts, backup camera, lane departure warning, antilock brakes, tire pressure monitoring, fire suppression systems, automatic stability control, daytime running lights, curbside lighting and adaptive static aiming lights.

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BUSLINE

November/December 2016

Masterâ&#x20AC;&#x2122;s Touch Christian Charter And Tours Warren Micale, along with his wife, Debby, own and operate Masterâ&#x20AC;&#x2122;s Touch Christian Charter Service and Tours in Prescott Valley, AZ. After 18 years as a pastor, Micale started driving coaches for a charter company. He was often requested by groups who enjoyed the relationships he built. That, along with their contacts with local churches and organizations led the couple, in 2000, to start Masterâ&#x20AC;&#x2122;s Touch (www.masterstouchtours.com). â&#x20AC;&#x153;Our tours always have husband-wife driver/escort teams. In addition to the tours our staff puts together, we are now serving groups from all over the country that appreciate our unique type of service,â&#x20AC;?

Micale said.

The companyâ&#x20AC;&#x2122;s fleet now includes 5 Van Hool coaches, none older than 2013, and they have also opened a travel agency. The company recently took delivery of two new Van Hool 2016 CX35s and a 2016 CX45. All 3 coaches have enclosed parcel racks, entertainment systems with 15.4 inch monitors, 110V outlets, USB ports, wireless microphones, wood floors, Wi-Fi cup holders and magazine nets. The coaches are equipped with safety features including 3 point seatbelts, backup camera, lane departure warning, antilock brakes, tire pressure monitoring, fire suppression systems, automatic stability control, daytime running lights, curbside lighting and adaptive static aiming lights.

For more information, contact ABC Companies at 800-222-2875 or visit www.abc-companies.com.

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During BusCon 2016

REV Showcases Redesigned Krystal Luxury Coach Built On Freightliner S2C At BusCon 2016 in Indianapolis, IN, Krystal showcased its redesigned and updated KLX40, powered by the S2C chassis from Freightliner Custom Chassis Corp. (FCCC).

“With a length of almost 40 feet and width of more than 100 inches, the KLX offers seating capacity of up to 34 passengers as well as rear luggage storage. The S2C’s ISB 6.7L Cummins engine offers power and acceleration, while the precision-tuned Allison transmission and match-marked tires ensure a smooth, stable ride. The S2C’s 55-degree wheel cut also offers improved maneuverability compared with traditional truck cab configurations,” according to a company press release.

“S2C/KLX40 benefits include: Cummins ISB 6.7L engine delivering 300 HP; Allison 2500PTS six-speed automatic transmission; 100-gallon between-the-rail fuel tank; Chassis specifically designed to be used as a bus; GVWR of up to 31,000 pounds; cab design offering safety, comfort, ergonomics; and, chassis comes with 3-year/50,000-mile warranty with towing and roadside assistance and 24/7 factory direct customer support.”

Visit www.freightlinerchassis.com for more information.

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring…

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Please call ahead!

November/December 2016

BUSLINE

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tunities and look for businesses with a footprint similar to our own.â&#x20AC;?

Since 2011, Village has acquired eight bus companies within a 400-to500 mile radius from its Wichita base. â&#x20AC;&#x153;The J4500â&#x20AC;&#x2122;s fuel economy has been the best weâ&#x20AC;&#x2122;ve experienced.â&#x20AC;? Arensdorf said.

Motor Coach Industries (MCI) said that Wichita, KS-based Village Tours The models have a woodgrain-look interior, custom fabric and leather & Travel has put the adage, â&#x20AC;&#x153;Think Big, Start Small, Move Fast,â&#x20AC;? to work. seating for 56 passengers. They also have patented spiral entryways.

MCI has delivered five new MCI In addition, passengers can use enJ4500 and two MCI D4505 coaches tertainment systems, have access to to the growing company. power outlets, USB plugs and Wi-Fi. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;re replacing older models and Founded in 1980, Village Tours growing our fleet at the same time,â&#x20AC;? began as a family-owned business with said Jeff Arensdorf, who has owned a single motor coach. Under the fathe 36-year-old company with his father-and-son team, Village Tours now ther, Norm, since 2000. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;ve beis one of the largest, full-service charter come much more than a retail tour and tour companies in the Midwest, company.â&#x20AC;? with offices in Wichita, KS; Oklahoma The company offers tour packages, City, OK; Tulsa, OK; Salina, KS; and charter and shuttle services and perFort Smith and Springdale, AR. Today, sonalized service with access to travel Villageâ&#x20AC;&#x2122;s fleet includes 91 motoragents, a full staff, and live-chat webcoaches, and 1 mini-bus. The comsite sessions.

This year, the company opened a Village Tours & Travel recently took delivery of five MCI J4500 coaches during pany plans more than 220 tours annually, offers traditional travel new facility in Tulsa, OK, in addition MCIâ&#x20AC;&#x2122;s Reliability Rally held at the MCI Sales and Service, in Des Plaines, IL. to acquiring a coach operator with Left to right are: MCIâ&#x20AC;&#x2122;s Aram Nikitas, VP central region; Patricia Ziska, VP new agency services, and operates daily scheduled service with Greyhound coach sales; Patrick Scully, EVP sales and marketing; Village Toursâ&#x20AC;&#x2122; Ivan locations in Fort Smith and Spring through Bee-Line.

Moore, Jeff Johnson and Jeff Arensdorf; along with Paul Soubry, MCI CEO; dale, AR. Jeff and wife, Nicole, welcomed Bryan Couch, VP and GM operations; and Brian Dewsnup, VP aftermarket. â&#x20AC;&#x153;Weâ&#x20AC;&#x2122;re growing through acquisiAdam Henry Arensdorf on July 14. tions and growing organically,â&#x20AC;? said He joins his brothers Andrew, 6; Alex, 4; and Aaron, 2.

Arensdorf. â&#x20AC;&#x153;Our Wichita business model, where we track our numbers and

Village Tours & Travel Adds 7 New MCI Coaches

fleet utilization carefully, has worked very well for us. And weâ&#x20AC;&#x2122;re replicating it in Oklahoma and elsewhere with success. Weâ&#x20AC;&#x2122;re aggressive about oppor-

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Southeastern Stages Takes Delivery Of Prevost® Buy America Compliant Intercity Motorcoaches Prevost has delivered two X3-45 Commuter™ coaches to Southeastern Stages, a provider of schedule and charter motorcoach service in the Southeast. Southeastern has been transporting passengers since 1933, serving Atlanta, GA, and the surrounding areas with a fleet of over 40 motorcoaches.

The order was part of Southeastern Stages’ continuing partnership with the South Carolina Department of Transportation and with the assistance of the Federal Transit Administration Intercity Bus Program. An additional Buy America compliant vehicle is scheduled for delivery later this month.

The wheelchair accessible Prevost vehicles are equipped with seating for 55 passengers and have amenities including reclining seats, footrests, power outlets and wireless internet access. Safety features include 3point seatbelts for every seat, anti-lock braking, electronic stability control, fire suppression systems and Prevost’s Aware adaptive cruise braking system.

Photo By Terrapin Blue

Mike Dickson, Southeastern Stages president, said that this is the first time that SES has been able to offer this sort of technology in a Buy America compliant vehicle.

Visit www.prevostcar.com for more information.

At BusCon 2016

Bitzer Offers New, Free Refrigerant Reference Tool For Smartphones

Freightliner Showcases ARBOC Shuttle Bus Built On XBA Chassis

Bitzer has overhauled its free P-T app. The new digital refrigerant reference tool for iOS and Android smartphones is available now.

“It has a user-friendly and straightforward inter face and is equipped with new functions and a fresh design.

“The app’s intuitive operation makes it simple to read the saturation temperatures and pressures of various refrigerants. Additional new features include the display of dew point and boiling point temperatures for refrigerants with temperature Photo Courtesy Of Bitzer glide and convenient filter functions, including one for natural refrigerants and another for refrigerants with low global warming potential (GWP). The app also provides users with access to the 19th annual edition of Bitzer’s refrigerant report, which provides insight into global regulations, new refrigerants and their practical applications,” said the company.

The Bitzer refrigerant app is now available for download from all stores.

Freightliner Custom Chassis Corp. showcased the Spirit of Liberty, ARBOC Specialty Vehicles’ low-floor paratransit shuttle, at BusCon 2016.

The Spirit of Liberty is built on FCCC’s XBA low-floor, medium-duty chassis. In addition to offering a completely open floorplan with no interior step over the rear axle, the XBA also enables the Spirit of Liberty to feature an extra-wide interior and no open steps throughout the passenger area.

Bitzer US, Inc.. is a subsidiary of the Bitzer Group of 36 companies. Bitzer manufactures A/C and refrigeration compressors with sales companies and production sites for reciprocating, screw, and scroll compressors as well as pressure vessels all over the globe.

Visit www.bitzerus.com for more information.

It offers floorplans ranging in length from 29 to 34 feet and can carry up to 37 passengers with six wheelchair positions. It also provides curb weights of 15,600 pounds or less.

The company said benefits include: Cummins ISB 6.7L engine delivering 240 HP; Allison B220 six-speed automatic transmission; 70gallon fuel tank; Step height as low as 10 inches kneeled; GVWR of up to 25,990 pounds; and, chassis comes with a 3-year/50,000-mile warranty with towing and roadside assistance and 24/7 factory direct customer support.

Visit www.freightlinerchassis.com for more information.

November/December 2016

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From Temsa:

CH Bus Sales Delivers TS 35Es And TS 45s To Midwest Operators CH Bus Sales debuted its newest model, the TS 35E, at the United Motorcoach Association’s January 2016 Expo in Atlanta, GA. The TS 35E is an enhanced version of the TS 35 mid-size coach.

Deliveries began late this spring. Recent deliveries of the TS 35E coach include the following Midwest operators: one to Royal Excursions (Mishawaka, IN), three to Peoria Charter (Peoria, IL), and one to Vandalia Bus Lines (Caseyville, IL).

“The Temsa TS 35E coach is a fully integral mid-sized coach that offers the same amenities as a full-size coach but for a smaller group. The TS 35E has a variety of enhanced features including enlarged driver area, 3piece bumper and engine door for increased serviceability, an entryway with LED tread lighting, and more,” said Temsa.

In addition to the mid-size 40 passenger coach, recent sales of the fullsize TS 45 were made to additional Midwest operators. The following companies took delivery of the Temsa TS 45: one to Cardinal Bus (Middlebury, IN); two to Discovery Coach (Sheboygan, WI); two to Eclipse Charter (Gary, IN); two to Compass Coach (Cedar Springs, MI); one to Party Time Limousine (Morton, IL); and, two to Vandalia Bus Lines (Caseyville, IL).

“The Temsa TS 45 coach is a wholly integral full-size coach that offers a luxurious and spacious interior for passengers and driver. The TS 45 is constructed from stainless steel for extra durability and strength. This coach provides raw power and optimum serviceability. Safety features such as an engine fire suppression system, lane departure warning system, tire pressure monitoring system and laminated + tempered windows, come standard.”

CH Bus Sales, LLC. is the exclusive distributor of Temsa motorcoaches in the United States and Canada. CH Bus Sales is a privately owned corporation. Temsa is a fully owned subsidiary of Sabanci Holding.

Visit www.chbussales.com for more information.

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ARBOC Makes Donation To The Spirit Of Alexandria Foundation ARBOC Specialty Vehicles, of Middlebury, IN, recently held its annual dealer seminar in conjunction with its charity golf outing, and raised $50,325 for the Spirit of Alexandria Foundation.

As a supporter of the foundation, ARBOCs donations of over $400,000 in the past 10 years have aided the foundation in establishing mobile nature classrooms as well as various ecology and science scholarships for children.

“We are very grateful to all our partners, dealers and vendors for their generous and kind donations that make this possible,” said Don Roberts, president & CEO of ARBOC, and a board member of the foundation.

“The foundation was created by Leah and Craig Bennett to carry on the legacy of From left to right, Craig Bennett, Alexandria Bennett, grandLeah Bennett, and Don Roberts. daughter of one of ARBOC’s founders, Jim Bartel. Through this foundation, it is her family and friends’ mission to help children experience nature.”

For more information about the Spirit of Alexandria Foundation, visit www.spiritofalexandria.org.

Founded in 2008, ARBOC Specialty Vehicles has four key product offerings, the Spirit of Mobility, Spirit of Freedom, Spirit of Independence and Spirit of Liberty.

Visit www.ARBOCsv.com for more information.

RTC Bike Share Launches In Downtown Las Vegas Las Vegas now offers bike share to its community. Recently, the Regional Transportation Commission of Southern Nevada (RTC) and its partners, Bicycle Transit Systems (Bike Transit) and BCycle, launched RTC Bike Share, “RTC Bike Share provides a convenient and easy-to-use transportation alternative to short trips in the downtown area where users can check out a bike from one station and return it to another station near their final destination. With 21 stations at popular locations downtown, and 180 bikes available 24 hours a day, bike share will provide a new alternative for residents, commuters and tourists to travel,” said RTC. Priced at $4 for a 30-minute ride, $8 for a 24-hour pass and $20 for a 30-day membership. As part of the 24-hour pass and 30-day membership, users can check out a bike for 30 minutes at a time, for as many trips as their pass duration allows, without being charged an extra fee.

The program complements downtown Las Vegas’ dedicated green bike lanes and is the latest addition to the RTC’s current cycling initiatives, including the bike center at the Bonneville Transit Center and hundreds of miles of bike routes throughout the valley.

Bicycle Transit Systems will operate RTC Bike Share station maintenance and customer service.

For more information on RTC Bike Share, visit www.bikeshare.rtcsnv.com and download the BCycle app in the App Store and Google Play.

The RTC is the transit authority, transportation planning organization and regional traffic management agency for southern Nevada.

Visit www.rtcsnv.com for more information.

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Irizar Receives The National Business Award For The Environment The Spanish section of the European Environmental Awards, coordinated by the Ministry of Agriculture, Food and Environment, via the Biodiversity Foundation, has named Irizar as winner of its National Business Award for the Environment in the product-ser-

vice category. The award allows Irizar to participate as Spain’s representative in the European finalists phase.

“With this recognition, we put a value on the steps taken by Irizar in matters involving the environment and electromobility. The recognition is especially for the development and manufacture of the 100 percent electric urban bus, the Irizar i2e, which incorporates technologies that contribute to greater energy efficiency and autonomy of urban buses,” according to a press release.

“These awards, given by the European Commission since

1987, reward companies that successfully combine the economic viability of business with environmental protection, doing so by introducing innovations into management, into processes, products or services offered, fomenting business cooperation or combining business and biodiversity.”

In order to be considered for the awards, the businesses must first surpass a national eliminations phase. The process, divided into two stages, guarantees that the winning businesses are, in the European context, the most innovative, the most responsible and with the greatest vision towards the future, said Irizar.

The Fundación Biodiversidad has been in charge of managing the awards since 2013. The awards have been held since 1997, and give the winning company recognition, both from society and the business world, and from all organizations involved in sustainability.

“Irizar’s aim for sustainable development and commitment to the environment goes back to 1998, when the company became the first coach manufacturer to obtain the ISO14001 certification. In 2009, it was also helped by the Stop CO2 Euskadi initiative from the Basque office on climate change,” said the company.

The buses’ first 100 percent electric units, with zero emissions, were put into circulation in three European cities in 2014.

Visit www.irizar.com for more information.

ARBOC To Produce Low Floor Trolleys ARBOC Specialty Vehicles and Specialty Vehicles, located of Henderson, NV, have teamed to produce and provide a low floor purpose-built trolley.

“This new trolley will be manufactured on the Freightliner XBA low floor, rear engine diesel chassis. This chassis was designed by ARBOC and is built by Freightliner, exclusively for ARBOC. Without manufacturer modification to the chassis, a full ARBOC body and Freightliner chassis warranty will be available for this type of unit,” according to a press release.

“Design and chassis size are still in the development stage, but completion of the first trolley is slated for early 2017, with manufacturing taking place at the 115,000 square-foot ARBOC factory in Middlebury, IN.” All domestic and international sales for the low floor trolley will go through Specialty Vehicles in Henderson, NV. “For years, Specialty Vehicles has wanted to add a low floor trolley to our line of vehicles; we’ve really seen an increase in need for this type of trolley in the industry. We’re delighted to partner with a reputable manufacturer who will build a well-designed, heavy-duty trolley for us to offer,” said Nancy Munoz, founder and CEO of Specialty Vehicles.

As a woman owned corporation, Specialty Vehicles is certified with the Women’s Business Enterprise National Council and is certified as a Disadvantaged Business Enterprise with the Nevada Unified Certification Program as well as the North Central Texas Regional Certification Agency. In 2012, Specialty Vehicles was named the SBA Nevada Small Business of the Year.

Visit www.specialtyvehicles.com for more information.

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Saves fuel.

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The Volvo 9700 makes productivity a priority, with superb handling, minimal maintenance and superior uptime. Now with a choice of transmission integrated with the power of a Volvo engine for maximum fuel efficiency. Your passengers will get a coach experience theyâ&#x20AC;&#x2122;ll choose again and again. www.prevostcar.com