27th Annual Flagship Conference on Regulatory Compliance for Financial Institutions - WEB by C5Group

Canada’s Comprehensive Guide to Navigating Regulatory Change and Meeting Compliance Expectations

27th Annual Flagship Conference on

REGULATORY COMPLIANCE for Financial Institutions

November 23–24, 2021 • Virtual Event

EARN CPD HOURS

Clarity at a Time of Regulatory Complexity and Digital Transformation Interactive Conversation on Corporate Governance, Ethics and Social Responsibility: Tomell deSilva Ceasar

Group Head, Ethics and Governance Careem

2021 CONFERENCE CO-CHAIRS:

What’s New for 2021 Angle-Right Gain clarity on consumer protection compliance frameworks with a deep dive into new requirements for retail and investment banking

Angle-Right Gather and network with prominent regulators including FINTRAC, OSFI, FCAC and more… Angle-Right Forecasting the Future of Work: Benchmark with peers, and share best practices for building and retaining skillful compliance teams amid the complexities of a post pandemic business environment

Sara Gelgor

Angle-Right Special Focus on ESG: Actionable insights on how to build resilience and mitigate risks

Lisa Cinelli

Interact with Industry Leading Professionals:

Chief Compliance Officer Concentra Bank VP, CCO, CAMLO Equitable Bank CHAIR EMERITUS:

Danielle Lin

VP, Canadian Banking & Consumer Legislation Compliance TD Bank Group

TD Bank

Equitable Bank

BMO

The Co-operators

Concentra Bank

Bank of Canada

Sun Life Financial

Canadian Western Bank

Supporting Sponsor:

CanadianInstitute.com/RegulatoryCompliance • 1 877 927 7936

Associate Sponsors:

Part of C5 Group’s FINANCIAL COMPLIANCE GLOBAL SERIES

he evolution of regulatory compliance for financial institutions is being driven by the risks and opportunities presented by an increasingly digital economy and consumer expectations. Compliance teams will need clear guidance and a strategic approach to meet new and impending requirements stemming from legislative developments in the areas of consumer protection, privacy, AML and more… This Fall, the Canadian Institute invites you to seize the opportunity to share compliance best practices, and operational insights on how to prepare for the myriad of regulatory changes, while also navigating the transition into a post-pandemic business environment.

Speaker Faculty

Lisa Cinelli VP, CCO, CAMLO Equitable Bank

Angle-Right Interactive Q&A with the FCAC: How to comply with complaints handling and product appropriateness provisions Angle-Right FINTRAC Townhall: Guidance on the PCMLTFR and where organizations are missing the mark Angle-Right Forward looking conversations on the regulatory environment for Fintechs, Paytechs, and Open Banking Angle-Right Examination of how regulations are changing in Canada and internationally

Tiago Aguiar Deputy Head of Department, Banking Conduct Supervision Department Central Bank of Portugal

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CHAIR EMERITUS

Danielle Lin VP, Canadian Banking & Consumer Legislation Compliance TD Bank Group PROMINENT REGULATORS

David Geale Director, Banking & Payments Supervision UK Financial Conduct Authority Frank Lofranco Deputy Commissioner, Supervision and Enforcement FCAC Nathalie Martineau Regional Director FINTRAC Anie Stuart Managing Director, Culture & Conduct Risk Division OSFI Emiel van der Velden Head, Depositor Solutions, Insurance & Compliance CDIC

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Join the conversation on November 23–24, 2021 and benefit from:

DISTINGUISHED FACULTY

CO-CHAIRS

Sara Gelgor Chief Compliance Officer Concentra Bank

The 27th Annual Flagship conference on Regulatory Compliance for Financial Institutions is designed to provide clarity through dialogue with Canada’s prominent regulators and industry expertise on the most pressing compliance challenges affecting organizations right now.

twitter: @CI_Financial linkedin: The Canadian Financial Services Network

Amy Aubin Chief Compliance Officer Waypoint Investment Partners Inc. Edgar Barbosa Partner, Payments Consulting PwC

Kathleen Butterfield Partner Fasken LLP Sashya D’Souza Senior Vice President, Talent Initiatives Toronto Finance International Anthony Giglio Vice-President, TD Wealth Client Focused Reforms Transformation TD Noémie C. Girard Deputy Chief Compliance Officer Kaleido Mark Hines Ecosystem Development Plaid

Paula Pereira Partner, Financial Services PwC

Douglas Johnson Chief Compliance Officer Haventree Bank

Susan Silma Head, Risk and Regulatory Business Practices Sun Life Financial

Don Johnston Partner Aird Berlis LLP

Jackie Sanz Managing Director, Canada Lead, Risk and Compliance Solutions Protiviti

Sarah Keyes CEO ESG Global Advisors

Tomell deSilva Ceasar Group Head, Ethics and Governance Careem Stephen Cheeseman VP, Legal and Compliance Canada Protection Plan

Sandeep Joshi Partner Tyr LLP

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Colm Kincaid Director, Consumer Protection Central Bank of Ireland

Lydia Sas Head of Compliance Apt Pay Angela Shaffer Counsel Dentons Canada LLP

Wendy Mee Partner Blakes Cassels & Graydon LLP

Usman Sheikh Partner Gowling WLG (Canada) LLP

Tracy Molino Counsel Dentons Canada LLP

Rodney Shields Chief Compliance Officer OTT Pay

Ron Morrow Executive Director – Retail Payments Supervision Bank of Canada

Lori Stein Partner Osler, Hoskin & Harcourt LLP

Ilona Niemi Group Chief Compliance Officer The Co-operators David Parkatti VP & Chief Compliance Risk Officer, Legal, Compliance and Investigations Group Canadian Western Bank

Lucie Tedesco Counsel McCarthy Tétrault LLP (Former FCAC Commissioner) Ryan Yates President and CEO Apaylo Finance Technology

Day One | November 23, 2021 8:45

Co-Chairs’ Opening Remarks microphone-alt Sara Gelgor, Chief Compliance Officer, Concentra Bank Lisa Cinelli, VP, CCO, CAMLO, Equitable Bank Danielle Lin, VP, Canadian Banking & Consumer Legislation Compliance, TD Bank Group

• Status of the Bill C-11 and Quebec’s Bill 64 » Examining the proposed provisions, how they compare to GDPR and the operational implications for FRFIs • Identifying potential conflicts between privacy expectations and record-keeping requirements • Operationalizing consumer data protection best practices » Data collection and retention » Practical insights on how to mitigate risks immediately following a breach

9:00

What International Trends Indicate about Shifts in Regulatory Oversight and How Compliance Programs Should Prepare microphone-alt Lucie Tedesco, Counsel, McCarthy Tétrault LLP (Former FCAC Commissioner) Tiago Aguiar, Deputy Head of Department, Banking Conduct Supervision Department, Central Bank of Portugal Colm Kincaid, Director, Consumer Protection, Central Bank of Ireland David Geale, Director, Banking & Payments Supervision, UK Financial Conduct Authority

FCAC INTERACTIVE Q&A 9:45

How to Build a Best-in-Class Program to Handle Complaints and Meet Financial Consumer Protection Act Obligations microphone-alt Frank Lofranco, Deputy Commissioner, Supervision and Enforcement, FCAC MODERATOR:

Danielle Lin, VP, Canadian Banking & Consumer Legislation Compliance, TD Bank Group • Understanding key elements of the complaints handling requirements set out under the Bank Act • Gain clarity on FCAC's Guideline and expectations for the implementation of complaints handling programs • Identifying weak points in consumer complaint-handling 10:30

Networking and Refreshment Break

11:00

CANADA’S FAST EVOLVING PRIVACY REGIME

How to Prepare for New Provisions and Avoid Costly Data Management Pitfalls Along the Way microphone-alt Sandeep Joshi, Partner, Tyr LLP Wendy Mee, Partner, Blakes, Cassels & Graydon LLP

CanadianInstitute.com/RegulatoryCompliance • 1 877 927 7936

• Examining lessons learned from recent privacy breaches • Developing a data protection strategy that mitigates the risks posed by remote work 12:00

Networking Lunch

1:00

CLIENT FOCUSED REFORMS IN PRACTICE

Client Focused Reforms in Practice: What Dealers Need to Know to Protect their Customers and Stay in Compliance microphone-alt Anthony Giglio, Vice-President, TD Wealth Client Focused Reforms Transformation, TD Susan Silma, Head, Risk and Regulatory Business Practices, Sun Life Financial Jackie Sanz, Managing Director, Canada Lead, Risk and Compliance Solutions, Protiviti MODERATOR:

Noémie C. Girard, Deputy Chief Compliance Officer, Kaleido Investment firms and dealers are tasked with aligning their day-to-day operations with a new slate of client focused reforms, the entirety of which are scheduled to come into force as of December 2021. This exclusive new panel will address: • How to enhance protection for vulnerable clients and complying with NI 31-103 obligations effective December 2021 » How to satisfy KYC and KYP rules » Product suitability determinations • Analyzing complex client scenarios: how to meet due diligence expectations under the CFR • Examining newly implemented requirements on conflict of interest and referral arrangements • Delving into compliance expectations and best practices for protecting consumers who are using self-serve online platforms and services • Best practices for avoiding misleading communication with clients • How to navigate misalignment between retail and wealth consumer protection frameworks

Part of C5 Group’s FINANCIAL COMPLIANCE GLOBAL SERIES

2:00

SPECIAL FOCUS ON TALENT RETENTION AND THE FUTURE OF WORK

Industry Roundtable: Effective Strategies for Supporting for Employees and the Business in a Post-COVID Business Landscape microphone-alt Ilona Niemi, Group Chief Compliance Officer, The Co-operators Lisa Cinelli, VP, CCO, CAMLO, Equitable Bank Douglas Johnson, Chief Compliance Officer, Haventree Bank MODERATOR:

Sashya D’Souza, Senior Vice President, Talent Initiatives, Toronto Finance International • How employer and employee expectations have evolved and the implications for FI compliance teams now and in the future

3:30

FINTRAC TOWNHALL

Status Report on PCMLTFR: Identifying Where FRFIs are Missing the Mark and What to Expect in 2022 microphone-alt Nathalie Martineau, Regional Director, FINTRAC Many of the requirements under the PCMLTFR have come into force making it a critical time to check in with the regulator. This townhall session will provide the opportunity to get your questions answered. Gain clarity on where the regulator is exercising flexibility, learn where policies and procedures are falling short of expectations and best practices to rectify deficiencies and avoid penalties for non-compliance. • Identifying EFT and large virtual currency transactions reporting missteps » Gain insights on how the implementation of obligations are being assessed and where flexibility and reasonability will be exercised in view of the amended regulations

» How to strike a balance between supporting the business and satisfying employee expectations for improved retention

• Examining shifts in reporting structures and the implications for REs

» How to effectively manage risks when staffing is not adequate

• Analysis of the top AML compliance gaps flagged since June 1, 2021 and steps compliance teams can take to address them

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Exploring opportunities to support compliance functions with automation and technology

• Assessing the importance of in office visibility in the context of maintaining compliance

• How to align operations with FINTRAC’s 2022 priorities and initiatives

• Tips on how employers and new hires can foster a positive experience in the digital environment

4:15

• Benchmark with FIs and walk away with practical ways to empower employees in the office and at home

CDIC Act and By-laws: Zoning in on Upcoming Requirements and Key Initiatives

3:00

Networking Break

microphone-alt Emiel van der Velden, Head, Depositor Solutions, Insurance & Compliance, CDIC • Assessing the how the first phase of measures is impacting the customer experience and understanding of CDIC coverage • Guidance on CDIC Act Amendments and By-Laws coming into effect on Apr. 2022 • Exploring recent research on contingency plan testing 5:00

Conference Adjourns

Media Partners:

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twitter: @CI_Financial linkedin: The Canadian Financial Services Network

Day Two | November 24, 2021 8:50

Co-Chairs Opening Remarks

• Identifying key risks posed by climate change to financial institutions • Examining current and developing regulatory oversight » OSFI’s position on climate change related risks and what a new regulatory framework could include » Anticipating current and forthcoming requirements including mandatory disclosures to investors and reporting obligations

microphone-alt Sara Gelgor, Chief Compliance Officer, Concentra Bank Lisa Cinelli, VP, CCO, CAMLO, Equitable Bank Danielle Lin, VP, Canadian Banking & Consumer Legislation Compliance, TD Bank Group 9:00

CULTURE AND CONDUCT RISK PART I

OSFI: How Financial Institutions Should Approach the Relationship between Culture and Risk to Establish Stronger Compliance microphone-alt Anie Stuart, Managing Director, Culture & Conduct Risk Division, OSFI Amy Aubin, Chief Compliance Officer, Waypoint Investment Partners Inc.

• Assessing what ESG means operationally across the three lines of defence • Exploring how FRFIs are approaching ESG, and adjusting policies and procedures to mitigate risks 11:45

Payments Compliance and Innovation: Unpacking the New Regulatory Regime for Payments Providers Under the Retail Payments Activities Act microphone-alt Tracy Molino, Counsel, Dentons LLP

• Gain clarity on regulatory expectations for measuring culture as an indicator of compliance

Rodney Shields, Chief Compliance Officer, OTT Pay

• Determining the differences between risk culture and compliance culture and how they apply operationally

Ryan Yates, President and CEO, Apaylo Finance Technology Ron Morrow, Executive Director – Retail Payments Supervision, Bank of Canada

• Top takeaways from the industry scan on how culture is being defined and documented • Forecasting where culture will fit in terms of supervisory oversight and how organizations can begin to prepare

Edgar Barbosa, Partner, Payments Consulting, PwC

9:30

Lydia Sas, Head of Compliance, Apt Pay

MODERATOR:

CULTURE AND CONDUCT RISK PART II

Measuring Culture: How to Set the Right Metrics and Start Translating them into Actionable Insights for your Compliance Program

• Interpreting RPAA’s scope of application and how to operationalize provisions set out for end users and PSPs • Risk management and incident response best practices

• Practical insights on how to assess and leverage data on culture to strengthen compliance

• Examining the role of the Bank of Canada » Anticipating how the enforcement regime will take shape » Best practices for avoiding penalties

• Best practices for monitoring metrics and spotting culture and conduct risk red flags

• Practical insights on reporting and pitfalls to avoid

• Exploring how to set effective KPIs for culture and risk within the context of your organization

• Assessing how RPAA will impact competition and innovation in the payments landscape 10:15

Networking Break

10:45 SPOTLIGHT ON THE INTERSECTION BETWEEN ESG AND REGULATORY COMPLIANCE

Examining How Regulatory Compliance and Conduct Can Shape your ESG Strategy and Disclosure microphone-alt Sara Gelgor, Chief Compliance Officer, Concentra Bank Sarah Keyes, CEO, ESG Global Advisors Angela Shaffer, Counsel, Dentons Canada LLP

CanadianInstitute.com/RegulatoryCompliance • 1 877 927 7936

12:45

Networking Lunch

1:45

FIRESIDE CHAT ON CORPORATE GOVERNANCE AND ETHICS

How Corporate Boards Can Achieve Better Alignment with Stakeholders microphone-alt Tomell deSilva Ceasar, Group Head, Ethics & Governance, Careem MODERATOR:

Sara Gelgor, Chief Compliance Officer, Concentra Bank Part of C5 Group’s FINANCIAL COMPLIANCE GLOBAL SERIES

2:15 FOCUS ON RCM

How to Keep your Compliance Team Ahead of the Curve: Best Practices for Classifying Risk and Navigating the Evolving Regulatory Landscape microphone-alt David Parkatti, VP & Chief Compliance Risk Officer, Legal, Compliance and Investigations Group, Canadian Western Bank

Keeping up with the evolving regulatory landscape is a complex and onerous task. There are a growing number of compliance frameworks that must be applied to mitigate risks and build operational resilience. This session will provide practical industry insights on how to effectively classify regulatory compliance risks using a stakeholder-based approach, driving: • Agile regulatory compliance management strategies • Clear allocation of second line oversight responsibilities • Efficient team structure • Strategic alignment of business and regulatory change support 3:00

Networking Break

3:30

HOT TOPIC

Kathleen Butterfield, Partner, Fasken LLP Don Johnston, Partner, Aird Berlis LLP Paula Pereira, Partner, Financial Services, PwC This session will provide an in-depth examination of the obstacles and opportunities tied to the development of open banking in Canada and the economic factors that working for and against the initiative’s realization. Explore how financial institutions and the financial regulatory system will need to evolve to support this transformation from both a technological and compliance lens. • Examining the status of open banking and next steps • What are regulators doing to foster innovation, including how FSRA, BC FSA and newer regulatory agencies • Navigating the tension and overlap between innovation and consumer interests 4:30

Virtual Currency: Top Takeaways from the Most Notable Regulatory and Enforcement Trends of 2021 microphone-alt Lori Stein, Partner, Osler, Hoskin & Harcourt LLP Usman Sheikh, Partner, Gowling WLG (Canada) LLP

FinTech, Open Banking and the Regulatory Sandbox: How Technology is Driving Real-Time Regulation Globally and the Implications for Financial Institutions microphone-alt Stephen Cheeseman, VP, Legal and Compliance, Canada Protection Plan Mark Hines, Ecosystem Development, Plaid

• Top compliance takeaways from recent enforcement actions in Canada and abroad • Identifying where digital asset providers fit into Canada’s regulatory landscape » In-depth examination of what laws currently apply in Canada • Best practices for addressing key risks to clients 5:15

Conference Adjourns

Legal Accreditation EARN CPD CREDITS

This program can be applied towards 8.5 hours of annual Continuing Professional Development (CPD) required by the Law Society of Upper Canada.

Members of the Law Society of Saskatchewan seeking accreditation for an out of province activity are requested to submit the CPD Activity Application Form and agenda directly to the LSS for approval. The form is available on the LSS Website. The same number of hours may be applied toward your continuing legal education requirements in British Columbia. The Barreau du Quebec automatically recognizes the same number of hours for this training activity, the latter having been accredited by another Law Society subject to MCLE. Attendance at this program by members of the Law Society of Alberta may be submitted to the Law Society for Continuing Professional Development credits.

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