People

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F E A T U R E |P E O P L E B E H I N D T H E P R O D U C T S

Meet Elaine B ple eh

In the latest in our People Behind he Products features, Cabinet Maker goes behind the scenes at decorative lighting manufacturer Franklite to meet one of its long-serving members of staff, Elaine Taylor, as she shares an insight into her role. Can you describe your current job role and responsibilities? My current responsibilities at Franklite are general day-to-day customer service care and seeing through the entire export part of the business from start to ďŹ nish.

as the content of my job. lthough it is always different, there is also a routine to it and I enjoy seeing it each challenge that arises. he people you work with make a real difference in a workplace and I feel very lucky to be in an environment such as this.

How long have you been in your current role? I recently celebrated 30 years at Franklite, on 27th February, and I’ve enjoyed every minute of being part of this great company.

What is most challenging about your role? Probably the export side of it as it changes fre uently on a day to day basis. his also makes it a lot more interesting as I always have to adjust to meet certain demands. o two days are the same!

Can you give a brief background on yourself? I have two children and three beautiful grandchildren, who I love spending time with. At the moment, my main hobby is learning to play the piano every week for minutes. I also attend a variety of social events, including limming World each week. What is the best thing about your role? Seeing the Franklite family every day as well

Can you describe your typical working day? A typical day is hard to describe as it changes day to day. However, I suppose that one thing that is consistent is that we are always busy assisting customers as much as we can. Being part of the customer service team is an essential aspect of the business and being able to maintain a high level of service

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or Name... Elaine Tayl Service er om st Cu Job role... e Company... Franklit Email... klite.ltd.uk customerservice@fran

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is paramount to our ongoing success. I love speaking to people and being able to help them achieve their goal. Can you share something that your coworkers may not know about you? Being within the company for years, I think everyone knows everything about me!


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