Quorum May 2017 by CAI-Coachella Valley Chapter

MAY 2017

Coachella Valley Community Associations Institute Magazine

EARTHQUAKE PREPAREDNESS 10 Staying Safe Where the Earth Shakes 18 No One Plans to Have a Disaster, but You Can Plan for It! 24 Emergency Preparedness - Why, What & How for a Community Association 26 Earthquake Prepardness: Are You Ready for When the Earth Shakes? 32 How a Communityâ&#x20AC;&#x2122;s EP Committee Went from IF to WHEN 34 The Great ShakeOut Earthquake Drills

CAI-CV will energize our members to seek CAI education to elevate themselves & the CID industry.

35 Have You Ever Hiked the San Andreas Fault?

CAI-CV & KESQ PARTNERSHIP | CAI MEDIA SPONSOR 760-340-7115

energize educate elevate

CAI-CV Wins Two National Awards By Cal Lockett, CED

Leadership & Public Affairs In April, CAI-CV was informed that we won two National awards as part of CAI’s 2016 Chapter Achievement and Excellence Awards program. Each year, CAI National recognizes chapters that have gone above and beyond in five categories. The sixty-two chapters are divided by size and then one chapter is chosen for each of the categories including Leadership, Management Development, Member Services, Membership Drive and Public Affairs. Over the last two years, CAI-CV has won five awards in four of the five categories for “large” chapters with over 500 members. For 2016 programs, the CAI Coachella Valley Chapter will receive Achievement Awards for its:

Committee Leadership Development & Training Program Submission in the Leadership Category Two years ago, the Chapter began a comprehensive training program for Committee Leadership to help the board, committee chairs and co-chairs develop “servant” leadership skills. CAI-CV has fifteen committees and 150 volunteers who run all the Chapter’s educational programs and events. The training program included a segment on running meetings and group dynamics and wanted to make committee work fun and inclusive. The meeting kit was introduced that helped committees work cohesively and embrace new ideas and the different ways people participate. Advanced planning was key to the training. Committees learned about choosing dates and venues early and creating a written communications plan to better market their activities to CAI members. Budgets were set for each committee and a member of the board was assigned to each committee as a liaison to streamline board involvement and approvals. Committees were brought into the planning of the Chapter’s budgets, advertising and sponsorship plan and annual calendar. The daylong training happens in February each year and includes a brainstorming session where “great” ideas are collected about all the Chapter’s activities for consideration for next year. The Committee Training Program has strengthened committee work and helped delegate responsibility for the Chapter’s success to the 150 committee volunteers. CAI-CV thanks all our members who serve on a committee. More information about volunteering for a committee can be found on the CAI-CV website. 2

Quorum May, 2017

Grassroots Drought Program for Associations (GDPA) Submission in the Public Affairs Category CAI-CV established a grassroots campaign to oppose onerous water regulations and price increases that would have unfairly impacted community associations. Many associations could have found themselves in financial peril due to the timing of the rate increases, some as high as 900 percent. Educating policy makers was the aim of the program and it was a huge success. Working with management companies and association boards, CAI-CV generated more than 3,000 letters of opposition from residents in the Coachella Valley Water District (CVWD). The program included educating homeowners in associations about the proposed rate increases and then working with CVWD to find alternatives that would allow them to meet their financial obligations while gaining moderation for rate increases. Two issues complicated the water situation for CVWD. The Governor imposed mandatory drought regulations and CVWD had to find a way to remove chromium 6 from many of the wells in the Valley. CAI-CV has continued to work closely with CVWD and other Valley water agencies to ensure they are aware of the unique needs of community associations as they consider new policies and rates. The National awards will be presented at the General Session of the CAI National Conference in Las Vegas on Friday, May 5th at 10:30 a.m. 2018 President Elect Margaret "Gen" Wangler Esq., CCAL, and 2017 President Phyllis Harkins from The Management Trust and General Manager of Portola Country Club will accept the awards for the Chapter. If you would like more information about attending CAI’s National Conference or the Awards Ceremony, please go to www.caionline.org and click on “events.” Cal Lockett is Executive Director of CAI-CV. He can be reached at clockett@cai-cv.org or by phone at (760) 341-0559.

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2017 BOARD OF DIRECTORS COACHELLA VALLEY CHAPTER PHYLLIS HARKINS, CMCA, AMS, CCAM-LS, CAMEX PRESIDENT The Management Trust â&#x20AC;&#x201C; Palm Desert GEN WANGLER, ESQ., CCAL PRESIDENT ELECT Fiore Racobs & Powers A PLC GERARD GONZALES PAST PRESIDENT Albert Management, Inc. CAI-CV

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JOHN WALTERS-CLARK SECRETARY Associa Desert Resort Management CARDINAL AMBROSE, CCAM, CMCA, AMS DIRECTOR Albert Management, Inc. TAD BLACK DIRECTOR Associa OnCall RHONDA DREWS, CMCA, AMS, PCAM DIRECTOR Associa Desert Resort Management MATT LAWTON, CIRMS DIRECTOR Prendiville Insurance Agency LOUISE STETTLER DIRECTOR Palm Valley Country Club HOA MIKE TRAIDMAN DIRECTOR Mira Vista HOA

CAI Coachella Valley Office 41-905 Boardwalk, Suite A-2 Palm Desert, CA 92211 Tel: (760) 341-0559 Fax: (760) 341-8443 Website: www.cai-cv.org CAL LOCKETT Executive Director clockett@cai-cv.org

ARTICLE SUBMISSIONS OR ADVERTISING INFORMATION admin@cai-cv.org The materials contained in this publication are designed to provide our members with timely and authoritative information however, the CAI Coachella Valley Chapter is not engaging in the rendering of legal, accounting or other professional types of services. The Coachella Valley Chapter has not verified and/ or endorsed the contents of these articles or advertising. Readers should not act on the information contained herein without seeking more specific professional advice from legal, accounting or other experts as required.

Quorum May, 2017

CONTENTS ATIONALM 2016 E CHAAIPN TER ACHIEV ENT AND

FEATURES

CAI-CV Wins Two National Awards

By Cal Lockett

Staying Safe Where the Earth Shakes

AWA R D S

LEADERSHIP

COMMITTEE LEADERSHIP DEVELOPM

ENT & T RAININ G

AWA R D S P R E S E N C A I N AT I O N A L C T E D AT T H E I N L A S VA G A S O N F E R E N C E M AY 5 T H

Prepare

Step 2: Plan to be safe.

By Phyllis Harkins, CMCA, AMS

The Great ShakeOut Earthquake Drills

Thursday, October 19, 2017 CAI-CV Community Associations Can Sign Up Now!

Have You Ever Hiked the San Andreas Fault?

your home is not accessible.

• Provide all family members with a list of important

• Identify safe spots in every room you can easily reach

• Choose someone who lives out of the area who

contact numbers.

in just a few steps, such as under sturdy desks or tables.

everyone can text or call to tell them how and where you are. Long distance phone lines are restored before local ones.

• Keep flashlights and extra batteries in several places. • Store a fire extinguisher where you can easily get to it

• Have a land line phone that doesn’t require power. • Learn how to use a NOAA Weather Radio with the

or attach it to a wall. Everyone in your family should know how to use one.

• Place a sturdy pair of shoes and a flashlight in a

bag and tie it to one of your bed legs. This makes it easy to find shoes so you don’t cut your feet on broken glass, one of the most common earthquake injuries.

• Take a first aid and CPR training course and download a first aid app to your smart phone.

Earthquake Preparedness: Are You Ready for When the Earth Shakes? How a Community’s EP Committee Went from IF to WHEN

• Choose a place nearby where everyone can meet if

• Learn and practice “Drop, Cover, and Hold On” (see Step 5).

Emergency Preparedness - Why, What & How for a Community Association

Communicate with your family and neighbors:

Suggestions for your plan:

• If you are a person with a disability or need extra help,

work with your personal support network to make them part of your plan. Visit EarthquakeCountry.org/disability

• Find out if you live, work or play in a tsunami zone

and make sure everyone knows how to get to higher ground if necessary. To see if you are at risk for tsunami, earthquake, fire and flood hazards, visit http://MyHazards.CalEMA.ca.gov/

By Micha Ballesteros

Plan to be safe by creating a disaster plan and deciding how you will communicate in an emergency. Before the next earthquake, get together with your family or housemates to plan now what each person will do before, during and after an earthquake.

No One Plans to Have a Disaster, but You Can Plan for It!

By Steven Campbell, PCAM

D R O U G H T P R O G R A M F O R A S S O C I AT I O N S ( G D PA )

By Ronda Henry

PROGR

P U B L I C A F FA I R S

TS GRASSROO

Inland Southern California Edition—for the Counties of Imperial, Riverside and San Bernardino

EXCELLENCE

Public Alert feature to get information on tsunamis or other hazards.

• Make sure everyone knows the location of the electrical

circuit breaker and gas shut off valve. Tie a wrench near the gas turn off. Only turn off the gas if you smell or hear leaking gas or see the meter turning quickly. If you turn it off, you’ll have to wait for the gas company to turn it back on. Ask your neighbors for permission to shut off their gas and power, if necessary, and give them permission to shut off yours.

For more about how to plan to be safe, go to EarthquakeCountry.org/step2

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CHAPTER NEWS

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Quorum May, 2017

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The Coachella Valley Quorum Magazine is a publication expressly prepared for association leaders, managers and related business professionals of the Community Associations Institute. Members are encouraged to submit articles for publishing consideration. All articles accepted for publication in Quorum are subject to editing and rewriting by the Quorum Committee.

CONTENTS CHAPTER EVENTS

California Legislative Action Committee (CLAC) Day at the Capitol

By Steven Shuey, PCAM

MOTR & Summer Sizzler

Friday, April 21, 2017

CAI-CV’s Educational Program Earthquake Preparedness & Beyond Friday, April 21, 2017

CAI-CV Reaches Out to Educate 60 Community Board Members Friday, April 14, 2017

M-202 COURSE ON ASSOCIATION COMMUNICATIONS

Friday, June 23, 2017, Embassy Suites, Palm Desert

M-202 COURSE

The most reliable automatic vehicle identificati

is coming to Palm Valley Country Club on June 9 for the CAI Mini Trade

DEPARTMENTS

President’s Message

Welcome Aboard

Platinum Spotlight

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Water Wise

CVWD Looks to Restructure Sewer Rates

Anniversary

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FROM THE CHAPTER

President’s Message Phyllis Harkins, CMCA, AMS, CCAM-LS, CAMEx The Management Trust – Palm Desert CAI-CV Chapter President

CA I - C V M I S S I O N S TAT E M E N T The mission of CAI-CV is to provide leadership for successful development and operation of community associations through information, research and education.

As I drove all 18 holes of The Springs Golf Club on April 28th to thank our sponsors and participants, I was amazed at the level of commitment by our Business Partners. The hours and dollars that they spent to make this our most successful tournament overwhelmed me. And then, to see the Golf Committee members hard at work since 5 am that morning. Truly Above and Beyond service to the Chapter. The hole booths sponsors had amazing décor and food – Congratulations to NPG Asphalt for winning both awards! Thanks too to The Springs Country Club for hosting us again. All reports are “best ever” tournament. Congratulations and thanks to everyone. CAI-CV also had great success in April reaching out to community board members who are not members of CAI. On April 14, the Education Committee hosted CAI’s Board Leadership Development Workshop at The Classic Club. More than 60 board members signed up for the class and 48 were not members. Ten seasoned CAI-CV members taught the course’s five segments. Following the course, we hosted an “ask the attorney” roundtable and wine reception. The board members attending were enthusiastic about the program and encouraged us to sponsor more programs during the year. Our Lunch Program on Earthquake Preparedness on April 21st was an eye-opener. The fact that we have a 60 percent higher risk of a major earthquake in the Coachella Valley means we all need to be on our toes. Some of the useful information presented is included in this issue of Quorum. Please remember that we have a duty to anticipate and prepare our communities for disasters. Our Chapter is looking forward to receiving two National awards in May from CAI at the National Conference in Las Vegas. We won the “large” chapter award for Public Affairs and Leadership. See Cal’s article on page 2 for more information about our awards. The May 19th Lunch Program educates on Rules and Regulations. You won’t want to miss this program where you will learn about what works and what doesn’t given our current legal environment. On June 2nd, The Education and Business Partner Committees are working together on two great events. On June 2nd, at 4:00 p.m., managers can enjoy a MOTR class and then join the rest of our membership at our Annual Summer Sizzler – both will be at The Classic Club. Traditionally, the Summer Sizzler event has been a time to relax after the “season” is over. For most of us, our work continues to be demanding even in the summer – all the more reason to come enjoy a fun evening. There is no charge for the Summer Sizzler. Our June 9th Lunch Program is all about pools with national expert and CAI member Alan Smith. Come hear about the latest construction and water-saving techniques and the latest on Title 22. Also in June is CAI-CV’s Annual Bowling Tournament. This is another opportunity to relax and enjoy the company of your colleagues with great food and beverages. Well, the season might be ending, but not our workload. Budgets, reserve studies, infrastructure projects—we’ll be busy until the fall—and then we get to do the season work all over again. Please take some downtime this summer; spend it with your families and friends. Phyllis Harkins, CAI-CV President

Phyllis Harkins

Phyllis Harkins, CMCA, AMS, CCAM-LS, CAMEx General Manager, Portola Country Club The Management Trust - Palm Desert

Quorum May, 2017

energize educate elevate CAI-CV will energize our members to seek CAI education to elevate themselves & the CID industry.

FROM THE CHAPTER

CAI-CV Chapter New & Renewing Members RENEWING BUSINESS PARTNERS ARMSTRONG GARDEN CENTERS, INC. Tracy Densmore (626) 914-1091 tdensmore@armstronggrowers.com

CORONADO SHORES CONDOMINIUM ASSOCIATION Jerry McDonald (760) 989-2456 jerrymcdonald@hotmail.com

FIRST FOUNDATION BANK Anita Young (949) 372-7332 ayoung@ff-inc.com

DEL MESA CARMEL ASSOCIATION Crispin Kelly (831) 624-1853 crispinkelly@me.com

RENEWING NATIONAL CORPORATE MEMBERS BRIGHTVIEW LANDSCAPE SERVICES Nick Mokhlessin (951) 684-2730 nicholas.mokhlessin@brightview.com CINC SYSTEMS Vickie Johnson (404) 314-0682 vickie@cincsystems.com NEW MANAGER MEMBERS ASSOCIA DESERT RESORT MANAGEMENT Michelle Johnson (760) 346-1161 mjohnson@drminternet.com Jon Gann-Reyes (760) 346-1161 jgann-reyes@drminterent.com RENEWING MANAGER MEMBERS Rich Lampley (714) 325-7271 R.Lampley@cox.net Jim Schmid (760) 498-6647 jimschmid@gmail.com PALM SPRINGS MANAGEMENT GROUP LLC` John Wiesner (760) 904-4192 john@palmspringsmgmt.com ASSOCIA DESERT RESORT MANAGEMENT Kristin Berryhill-Hood (760) 346-1161 kberryhillhood@drminternet.com Jerald Cavoretto (760) 346-1161 jcavoretto@drminternet.com Loni Peterson (951) 204-0334 jakenloni2004@yahoo.com AVAIL PROPERTY MANAGEMENT Nancy Holt (760) 771-9546 nancy@availhoa.com

FIRSTSERVICE RESIDENTIAL Karen Tillotson (760) 834-2496 karen.tillotson@fsresidential.com

BEHR & KILZ PAINTS & PRIMERS Tim Hoss (714) 365-7427 thoss@behrpaint.com DIVERSIFIED ASPHALT PRODUCTS, INC. Lou Moreno (714) 449-8666 loum@diversifiedasphalt.com DIVERSIFIED WATERSCAPES, INC. Maria Angel (949) 582-5414 maria@dwiwater.com

LAKES COUNTRY CLUB ASSOCIATION Teresa Falconer (760) 568-4321 tfalconer@thelakescc.com

EMPIREWORKS - RECONSTRUCTION AND PAINTING Chet Oshiro (888) 278-8200 coshiro@empireworks.com

PALM DESERT GREENS ASSOCIATION Sara Fenimore (760) 346-8005 sfenimore@pdgcc.org

JAMES ERNST ACCOUNTING James Ernst (707) 576-7070 jim@ernst-cpa.com

Roberta Reynolds (760) 346-8005 breynolds@pdgcc.org

MCKENZIE RHODY, LLP Jill Nathman (512) 993-8507 jnathman@mrcdlaw.com

PCM-INLAND EMPIRE Christopher Mitchell (760) 409-3836 christopher.mitchell@associa.us RANCHO MIRAGE COUNTRY CLUB HOMEOWNERS ASSOCIATION William Kingston (760) 328-2350 ranchohoa@verizon.net NEW MANAGEMENT COMPANY DIALSQUARE PROPERTY MANAGEMENT Fred Stone (949) 554-8965 fejstone@aol.com RENEWING MANAGEMENT COMPANY J & W MANAGEMENT CO. Jim McPherson (760) 568-0349 desertjaime@aol.com RENEWING MULTI-CHAPTER BUSINESS PARTNERS ADT SECURITY Janett McMillan (954) 683-9906 janettmcmillan@adt.com ASSOCIATION RESERVES-INLAND EMPIRE Kevin Leonard (909) 906-1025 kleonard@reservestudy.com

PETERS & FREEDMAN, LLP James McCormick Jr., Esq. (760) 436-3441 jmccormick@hoalaw.com ROBERT A. OWENS, CPA A PAC John Kraul (949) 851-5020 john@raocpa.com SHERWIN-WILLIAMS COMPANY Vera Cortez (760) 809-9691 swrepq102@sherwin.com SILLDORF LAW, LLP Bree Muhlig (800) 811-5874 bmuhlig@silldorflaw.com THREE PHASE ELECTRIC Dionne Petitpas (949) 457-1252 dionne@HOAlighting.com TINNELLY LAW GROUP Ramona Acosta (888) 818-5949 ramona@tinnellylaw.com VISTA PAINT CORPORATION Jared Knight (951) 454-2500 Jknight@vistapaint.com

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NEW VOLUNTEER LEADERS CORONADO GARDENS HOMEOWNERS ASSOCIATION Kay Bristow Linda Charest Dian Markstrom Patricia Olivier DESERT PRINCESS COUNTRY CLUB HOMEOWNERS ASSOCIATION Henry Kras MOUNTAIN VIEW COUNTRY CLUB HOMEOWNERS' ASSOCIATION Bob Fennell Susan Holtzman Bob Pristave Judy VanSchoiack Dale Weaver VENEZIA HOMEOWNERS ASSOCIATION Walter Altorter Paul Bumbauer WARING PLACE HOMEOWNERS ASSOCIATION Deborah Taylor Dan Urie Wayne Walker RENEWING VOLUNTEER LEADERS Sabina Dorn Louise Stettler BERMUDA DUNES COMMUNITY ASSOCIATION Patrick Bohner CANYON COLONY WEST HOMEOWNERS ASSOCIATION Raymond Mastalish Carol Moore DESERT HORIZONS OWNERS ASSOCIATION Richard Biagi Lee Clancey Dick Frankel Jon Holzgrafe David McFarland Kathy Simmons Lee Simpson MOTORCOACH COUNTRY CLUB PROPERTY OWNERS ASSOCIATION Les Davidson Charles Fair Bill Hughes Susan May Hal Murphree THE SPRINGS COMMUNITY ASSOCIATION Roger Beaman Gerry DeSilva Tom Hockin Bill Priest Peter Samuels Ann Van Balen Jim Walesby

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FEATURE

Staying Safe Where the Earth Shakes Inland Southern California Edition—for the Counties of Imperial, Riverside and San Bernardino Developed by: Earthquake Country Alliance California Earthquake Authority California Governor’s Office of Emergency Services

nland Southern California is home to diverse communities living among scenic mountains, valleys, and deserts. Tremendous geologic forces created this spectacular landscape and continue today, reminding us often that we live in earthquake country! Understanding the risks and preparing to survive and recover can help keep your family safe. Most of us in Inland Southern California live less than 10 miles from a fault that can have a damaging earthquake, and a large part of our population lives along the most potentially damaging fault of all — the infamous San Andreas. It slices through our region and can cause a devastating earthquake. Many other faults, such as the San Jacinto fault, create smaller, yet more frequent earthquakes.

Life After a Big Quake These earthquakes will disrupt services like electricity, water and sewer, and may limit access in and out of the region. Fire and police departments will be dealing with the most serious situations and may be unable to respond quickly to issues in your community. Government assistance may not be available or may not be enough to replace your damaged belongings or repair your home. Good news: Taking steps now will give you confidence that you and your family are prepared to stay safe where the earth shakes.

Get Started Now by Reading this Article! The Seven Steps to Earthquake Safety in this article give you basic guidelines for what to do before, during, and after a damaging earthquake. You can also visit EarthquakeCountry. org for more tips on how to apply these steps to your family’s unique needs.

Do you know what to do DURING an earthquake? Drop, Cover, and Hold On You can reduce your chance of injury if you: • DROP down onto your hands and knees • COVER your head and neck with your hands and arms and take shelter under a sturdy table or desk if possible. • HOLD ON to your shelter until the shaking stops. How would you protect yourself during an earthquake if you are in a car, or enjoying a local baseball game? Find out more by reading Step 5 on page 13. Staying safe where the earth shakes is more than just what we do DURING an earthquake. We can PREPARE to SURVIVE and RECOVER by following the Seven Steps to Earthquake Safety beginning on the next page. You can practice Drop, Cover, and Hold On with millions of others! Visit ShakeOut.org to learn more.

Quorum May, 2017

The Seven Steps to Earthquake Safety Prepare

Prepare

Step 1: Secure your space.

Step 2: Plan to be safe.

Earthquake shaking can move almost anything, even large or heavy items. Imagine your home being picked up and shaken sideways – what would be thrown around? How can you prevent it? Secure your space by identifying hazards and securing moveable items. Try doing one item from the list below every weekend until you get everything done. Start with what you can do for free. Don’t be afraid to ask others for help.

No cost:

Suggestions for your plan: • Learn and practice “Drop, Cover, and Hold On” (see Step 5).

• Move heavy or large items, such as potted plants or large speakers to the floor or low shelves.

• Identify safe spots in every room you can easily reach in just a few steps, such as under sturdy desks or tables.

• Move things that can fall on you away from anywhere you spend a lot of time (bed, couch, desk, etc).

• Keep flashlights and extra batteries in several places.

• Move heavy unstable objects away from doors and escape routes.

Low cost (many of these items are available at your local hardware store): • Secure water heater to the wall studs with two metal straps. (Average cost $20) (see section 19211 Ca of the Health & Safety Code.)

• Store a fire extinguisher where you can easily get to it or attach it to a wall. Everyone in your family should know how to use one. • Place a sturdy pair of shoes and a flashlight in a bag and tie it to one of your bed legs. This makes it easy to find shoes so you don’t cut your feet on broken glass, one of the most common earthquake injuries.

• Secure (or brace) electronic items such as computers and TVs with straps. (Average cost $15) • Hang mirrors and pictures on closed hooks. (Average cost $2 per hook) • Secure top-heavy furniture and appliances to wall studs. (Average cost $12) • Secure small items on shelves with museum wax. (Average cost for tub of wax $10) • Install latches on kitchen cabinets. (Average cost $8)

Consider asking for help: • Use flexible connections where gas lines meet appliances. • Secure overhead light fixtures. • Secure free-standing wood stoves or fireplace inserts. For more about securing your space, go to: EarthquakeCountry.org/step1

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FEATURE

Prepare

• Take a first aid and CPR training course and download a first aid app to your smart phone.

Step 3: Organize Disaster Supplies.

• If you are a person with a disability or need extra help, work with your personal support network to make them part of your plan. Visit EarthquakeCountry.org/disability • Find out if you live, work or play in a tsunami zone and make sure everyone knows how to get to higher ground if necessary. To see if you are at risk for tsunami, earthquake, fire and flood hazards, visit http://MyHazards.CalEMA.ca.gov/

eraperP

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•

• yStore am uoEMERGENCY y sgniht htiwSUPPLIES kcapkcab in ”oga-dry dnaarea -bargat“ ahome ekaM including food and water for your family gniyats rof seilppus ezinagro DNA noitaucaand ve npets, a ni deen clothing,.eblankets, mit fo dowork irep dgloves, ednetxtools, e na rpersonal of emoh care ruoy ni items and anything you will need on a daily basis.

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cilbusure P eheveryone t htiw OID AR REthe HTA EW AAO a yuB • Make knows location ofNthe .eroff utavalve. ef trelTie A a electrical circuit breaker and gas shut wrench near the gas turn off. Only turn off the gas if retssmell asid ror uohear y ni eleaking dulcni gas ot taor hwsee nothe saemeter di eroturning m roF you .3pIfetyou s/grturn o.yrittnoff, uoC ekauhave qhtrto aEwait tisivfor ,sethe ilppus quickly. you’ll gas company to turn it back on. Ask your neighbors for permission to shut off their gas and power, if necessary, and give them permission to shut off yours. For more about how to plan to be safe, go to EarthquakeCountry.org/step2

Organize disaster supplies in a few convenient locations – your HOME, CAR, SCHOOL, and at WORK. Routes away from home may be blocked, and help may not get to you for a while. THINK ABOUT WHAT YOUR FAMILY WILL NEED IF YOU HAVE TO SHELTER AT HOME FOR UP TO THREE WEEKS. In a big earthquake, utilities may not be available for an extended period of time. Make a “grab-and-go” backpack with things you may need in an evacuation AND organize supplies for staying in your eilan ppextended us retsperiod asid eofzitime. nagrO :3 petS home.sfor • Keep an EMERGENCY BACKPACK near the door snoitto ac“grab-and-go” ol tneinevnoc in wecase f a niyou seilcan’t ppusstay retsin asiyour d ezinagrO yahome. wa setu o R . K R O W t a d n a L O O H C S , R A C , E MOorH ruoy – This is especially important if you live uoywork ot tein g taotsunami n yam plzone. eh dnPlace a ,dekcopies colb ebofyimportant am emoh morf DEENdocuments/cash LLIW YLIMAF RUin OYa Tplastic AHW Tbag UOin BAthe KNbackpack. IHT .elihw a rof EInclude ERHT OTmedication PU ROF EMand OHextra TA REglasses TLEHS that OT Eanyone VAH UOY FI elbain liayour va ebfamily ton yamay m seneed. itilituOther ,ekauqitems: htrae water, gib a nI .SKEEW .emphone it fo dochargers, irep dednetc. etxe na rof snacks, baby formula, cell

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• oSTORE your t rood eWATER ht raenfor KCeveryone APKCAB YinCN EGRfamily. EME na peeK sihT .eThe morecommended h ruoy ni yats tamount ’nac uoyisesone ac ngallon i ”og-dper na-barg“ person or pet per day for at least three days imanust a ni krow ro evil uoy fi tnatropmi yllaicepse si a niand hsaideally c/stnemup ucto odtwo tnaweeks tropmi(even fo selonger ipoc ecalP .enoz orI remote dnaifnyou oitalive cideinmdesert edulcn .kcapkcareas). ab eht ni gab citsalp een yaamKIT ylim af ruYOUR oy ni PETS enoynthat a taincludes ht sessalgdry artpet xe • .dCreate FOR enofood hp land lec ,aany lummedications rof ybab ,skcthey ans ,might retaw :need. smetiKeep rehtOa photo of you with your pet in the kit in.ctcase e ,sreyour grahpet c

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egets mohlost. ta aeConsider ra yrd a nimplanting i SEILPPUSan YCID NE“chip” GREMso E ethat rotSyour pet can be linked back to you even if you are separated. ,step dna ylimaf ruoy rof retaw dna doof gnidulcni • erBuy ac laanNOAA osrep ,WEATHER sloot ,sevolRADIO g krow ,with steknalb ,gnihtolc the Public Alert feature. deen lliw uoy gnihtyna dna smeti .sisab yinliyour ad a disaster no For more ideas on what to include supplies, visit EarthquakeCountry.org/step3.

Quorum May, 2017

FEATURE

Prepare Step 4: Minimize Financial Hardship. Earthquakes may last only seconds but they can shake up our lives for weeks and months to come. You can minimize your financial hardship by organizing important documents, strengthening your property and considering earthquake insurance.

Do you own a home? The latest recommendations for what you can do to strengthen your home are available at http://Quake.Abag. ca.gov/housing/homeowners • Does your home have enough bolts connecting the “sill plate” to the foundation? • Are there large openings in the walls of the lower story, such as a garage door, that should be better braced?

Do you rent? If you are a renter, ask your landlord about the safety of your building and encourage any needed updates or repairs by directing them to http://Quake.Abag.ca.gov/housing/ renters

More ways to protect yourself financially: • Renters and homeowners can protect themselves with earthquake insurance. Without earthquake insurance, you will be responsible for all costs to repair or rebuild your home and replace your personal property. Residential policies do not cover earthquake damage. For more information, contact your insurance agent or go to EarthquakeAuthority.com • Prepare a “grab-and-go” backpack where you keep important documents in a sealed plastic bag, things like: - Copies of identification - Copies of insurance cards - List of emergency contact numbers - Photos of belongings in your home. This will help you file an insurance claim. To learn more, go to EarthquakeCountry.org/step4

Survive Step 5: Drop, Cover, and Hold On. When the earth shakes: DROP, COVER, and HOLD ON! The farther you move while the ground is shaking, the more likely you are to be hurt.

In most situations: • DROP down onto your hands and knees (before the earthquake knocks you down). This position protects you from falling but allows you to still move if necessary. • COVER your head and neck (and your entire body if possible) under a sturdy table or desk. If there is no shelter nearby, only then should you get down near an interior wall (or next to low-lying furniture that won’t fall on you), and cover your head and neck with your arms and hands. • HOLD ON to your shelter (or to your head and neck) until the shaking stops. Be prepared to move with your shelter if the shaking shifts it around. • If you are IN BED, stay in bed, and cover your head with a pillow. People get injured when they get up and move around. • If you are OUTSIDE, first drop then crawl towards open space if you can – stay away from building exteriors, overhead power lines and trees. • If you are unable to DROP, brace yourself and protect your head and neck. In a wheelchair, set the brake and protect your head.

Most buildings in California are designed to remain standing during earthquakes, but broken glass, bricks, and other building parts may fall. So, if you are inside, stay inside and if you are outside, move away from buildings. You can practice Drop, Cover, and Hold On with millions of others! Visit ShakeOut.org to learn more.

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FEATURE

Prevent further damage: • Be prepared for aftershocks. Stay away from anything that looks like it may fall. • Large fires are a sign to evacuate. If you have a fire extinguisher handy, put out small fires.

Survive Step 6: Improve Safety.

• Unplug appliances and electronics. When the power comes back, damaged appliances and electronics could start a fire.

Right after an earthquake, you can improve safety by evacuating if necessary, helping the injured, and preventing further damage.

• Shut off the gas if you smell or hear a gas leak, or see the meter spinning quickly. Only the gas company can turn the gas back on, so shut it off only if necessary.

When should I evacuate?

• Do not use candles or matches. You could start a fire and there may also be gas leaks. Use your flashlights.

• If you are near a large body of water (the ocean or a large lake), move to higher ground as soon as you can safely move. Tsunami waves can arrive within minutes. - Go on foot. Roads and bridges may be damaged. - If evacuation is impossible, go to the third or higher floor of a sturdy building or climb a tree. This should only be used as a last resort. - Stay away from the coast until officials tell you it is safe to return. The danger may last for days. • If you are not in a tsunami zone, evacuate your home or office only if there is damage to the building. You will be safest at home, even if the power is out. • If you need to evacuate to a shelter, take your “grab and-go” bag (Step 3). Shelters have limited space.

Help the injured: • If a person is bleeding, put direct pressure on the wound. • Do not move any seriously injured person unless they are in danger of further injury. • Keep them warm to prevent shock. • If you can, call 9-1-1.

Let people know: • Register on the Red Cross “Safe and Well” website so people will know you are okay: SafeAndWell.org • Phone service may be out. When possible, text or call your out-of-area contact and tell them where you are, THEN STAY OFF THE PHONE. This will allow calls to be made for emergencies.

Stay informed: • Surf the radio dial to find a station that is on the air. Listen to your NOAA Weather Radio for emergency information. For more on how to improve your safety and the safety of others, go to EarthquakeCountry.org/step6

Recover Step 7: Reconnect and Restore. In the days and weeks that follow, restore daily life by reconnecting with others, repairing damage, and rebuilding the community. You, your family, friends, and neighbors can come together to start the process of recovery.

The first days after the earthquake: • Do not enter your home until you know it’s safe. • Check for gas leaks, chemical spills, damaged electrical wiring, and broken water pipes. • Monitor local radio or television reports about where to get emergency housing, food, first aid, clothing, and financial assistance. • Check on your neighbors, especially seniors or the disabled. • Use your refrigerated and frozen food first and save the canned goods for later.

Quorum May, 2017

Aftershocks may follow large earthquakes for months, so be prepared to protect yourself when you feel shaking.

• Take pictures of damage to your property and home. • Contact your insurance agent or company right away to begin your claims process. Keep records of any repair or cleaning costs.

FEATURE

The first weeks after the earthquake: • If your gas was turned off, contact the gas company to turn it back on. • If the electricity went off and then came back on, check your appliances or electronic equipment for damage.

Recover

• Contact the Federal Emergency Management Step 7: Reconnect and restore. Agency (FEMA), U.S. Small Business Administration (SBA), or other federal and state agencies to In the days weeks thatassistance follow, restore daily life find outand about financial for your by reconnecting with others, home, apartment, farm, orrepairing business.damage, and

rebuilding You, your family, • If youcommunity. need repairs to your home, checkfriends with and neighbors can come together toyour startcontractor the process the License Board to ensure is of recovery. fully licensed in California. Fraud is common following a disaster. Visit CSLB.ca.gov

Talk with yourafter family the aboutearthquake: how they are The• first days

• •

feeling. Children and older adults are of special concern in the aftermath of disasters. Contact Do not enter your home until you know it’s safe. local faith-based organizations, voluntary Check for gas leaks, chemical spills, damaged agencies, or professionals for counseling.

Where do I go for more information in the Inland Southern California region? Imperial, Riverside, San Bernardino Counties In a The life threatening emergency: first weeks after Call 9-1-1.

the earthquake:

•

If you need help gas but it’s an immediate emerIf your wasnot turned off, contact the gas company to gency or turn are having it backtrouble on. getting back on your feet months after the disaster: Call 2-1-1.

• If the electricity went off and then came back on,

If you arecheck looking forappliances a shelter: Use Shelter equipment for your orthe electronic Locator atdamage. RedCross.org or on the Red Cross Earthquake Mobile App or call 2-1-1.

• Contact the Federal Emergency Management Agency

If you can’t find a loved one: Check the Red Cross (FEMA), U.S. Small Business Administration (SBA), Safe and Well website at SafeAndWell.org.

or other federal and state agencies to find out about

If you arefinancial a personassistance with a disability, for your home, apartment, farm or there arebusiness. specific resources for you at: EarthquakeCountry.org/disability or call 2-1-1.

• If you need repairs to your home, check with the

electrical wiring and broken pipes. • Reach out to neighborhood orwater community

To coordinate an earthquake drill at your workplace, Contractors State Licensing Board to ensure your faith, or community organization: Go to ShakeOut.org.

disabled.

www.Ready.gov, www.OES.ca.gov, www.FEMA.gov.

the canned goods for later.

Additional County Information: Imperial: counseling. 760-482-2400; After-Hours Emergency: (760) 355-1191; out to neighborhood or community organization Riverside:Reach (951) 955-4700; San Bernardino: (909) 356-3998.

contractor is fully licensed in California. Fraud is organizations and get Your voice about is local radio orinvolved. television reports where To find out if you live/work in (or will visit) a • Monitor important in deciding how your community common following a disaster. Visit CSLB.ca.gov to get emergency housing, food, first aid, clothing andtsunami zone: Visit MyHazards.CalEMA.ca.gov. will rebuild in the years to come. with your family about how they are feeling. • Talk financial assistance. For moreChildren information, to: EarthquakeCountry.org, For more about how to reconnect and restore go to and go older adults are of special concern in • Check on your neighbors, especially seniors or the MyHazards.CalEMA.ca.gov, EarthquakeAuthority.com, EarthquakeCountry.org/step7 the aftermath of disasters. Contact local faith-based

• Use your refrigerated and frozen food first and save • Take pictures of damage to your property and home. • Contact your insurance agent or company right away to begin your claims process. Keep records of any

organizations, voluntary agencies, or professionals fo

•

and get involved. Your voice is important in deciding how your community will rebuild in the years to come. 15 CAI-CV.org facebook.com/CAICV twitter.com/CAI_CV

The most reliable automatic vehicle identification

is coming to Palm Valley Country Club on June 9 for the CAI Mini Trade Show.

th ® Barcode Automation, inc.

Anniversary

· Identifies vehicles traveling 25mph or less · Access cannot be lost, shared, copied or borrowed · Individual decal numbers for easy management · Black on black decals (above) residents won’t mind · Entirely optical system (no radio interference!) · Built to withstand 130° F

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Quorum May, 2017

The most reliable automatic vehicle identification

is coming to Palm Valley Country Club on June 9 for the CAI Mini Trade Show. WELCOME ABOARD th ® Barcode Automation, inc.

Anniversary

Ryan S. Waxberg Barcode Automation, inc. (407) 327-2177 www.Barcode-Automation.com By Tara Abakumoff Barcode Automation, Inc. (BAi) is a Florida based company that is celebrating its 20th year as a premier manufacturer of automatic vehicle identification for gated communities. Their system uses advanced laser technology in order to identify vehicles with 100% accuracy. Barcode Automation, inc. is the only provider of such a system and it's currently being used by over 2,000 communities for their gated entrances across the country. They provide an industry-leading warranty, one week delivery time on all orders, toll free technical support, and can provide a demo unit (available through your installer). BAi’s system is entirely optical, which is said to be more reliable and more affordable than radio based alternatives. Marketing Manager, Ryan Waxberg states, “Our decals are subtantially less expensive than RFID tags, multi-code remotes, and even most key fobs, making it the ideal system for large communities.’’ BAi’s system automatically identifies vehicles traveling up to 25mph entirely hands-free. Each vehicle is given a unique decal that is applied to the vehicle with an assigned number allowing the Association Manager a convenient way to activate and deactivate individual vehicles from entering the property. Barcode Automation, inc. is a business partner of the CAI Central Florida and CAI Coachella Valley Chapters. They sponsor the Large-Scale Manager's Workshop and are regular exhibitors at the CAI Annual Conference. Stop by their booth at the CAI Coachella Valley's luncheon in June and again in November. You may also contact Ryan Waxberg at (407) 327-2177 or ryan@barcode-automation.com.

· Identifies vehicles traveling 25mph or less · Access cannot be lost, shared, copied or borrowed · Individual decal numbers for easy management · Black on black decals (above) residents won’t mind CAI-CV · Entirely optical system (no radio interference!) EDUCATED BUSINESS · Built to withstand 130° F PARTNER

www.Barcode-Automation.com Choose Educated Business Partners Micha Ballesteros, Flood Response Rodney Bissell, Bissell Design Studios Inc. Susan Browne Rosenberg, CIH, Desert Cities Indoor Air, LLC Linda Cardoza, Alliance Association Bank Rick Cech, Western Pacific Roofing Corporation Tiffany Christian, Epsten Grinnell & Howell, APC Adam Eves, Empire Works Lori Fahnestock, Powerful Pest Management Dea Franck, Esq., Epsten Grinnell & Howell, APC Julie Frazier, Frazier Pest Control, Inc. Erin Fujioka, G4S Secure Solutions, USA Michael Graves, SCT Reserve Consultants Amanda Gray, Peters & Freedman, L.L.P. Matthew Hills, Securitas Security Services USA, Inc. Tim Hoss, BEHR & KILZ Paints & Primers Jennifer James, Esq., Law Office of Jennifer James, Esq. Megan Kirkpatrick, Kirkpatrick Landscaping Services Jared Knight, Vista Paint Corporation Cyndi Koester, PCAM, SwedelsonGottlieb Katy Krupp, Fenton, Grant, Mayfield, Kaneda & Litt, LLP Larry Layton, Kirkpatrick Landscaping Services Alison LeBoeuf, PrimeCo Mike Mastropietro, OCBS, Inc. Chris Meyer, Asphalt MD's Greg Morrow, Eagle Roofing Products Fran Mullahy, Vintage Associates Mike Murrell, Farmers Insurance - Mike Murrell Agency Chet Oshiro, EmpireWorks Mallory Paproth, SCT Reserve Consultants Elisa Perez, Esq., Epsten Grinnell & Howell, APC Dana Pride, Automation Pride Brent Sherman, Animal Pest Management Services, Inc. Brittany Smith, Vantage Point Construction, Inc. Jillian Steele, Patio Products USA Dan Stites, CBCI Construction Kymberli Taylor-Burke, NPG Asphalt Jolen Zeroski, Union Bank Homeowners Association Services

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FEATURE

No One Plans to Have a Disaster, but You Can Plan for It! By Ronda Henry

Disasters and emergencies often strike without warning. Planning for disasters is critically important to your communities and companies. By compiling a comprehensive information resource – an Emergency READY Plan – you are letting your constituents know you care enough to plan for their wellbeing. In any size disaster, speed matters. A prompt response makes the homeowners and employees feel cared for. A fast response can also save resources and can minimize interruption and associated lost work days. It can also save thousands of dollars in reduced secondary damage. For these reasons, Servpro began a national partnership in 2013 with the American Red Cross as the largest corporate sponsor for the Ready Rating Program. This program encourages families and businesses to prepare ahead of time for disasters. To facilitate readiness, the American Red Cross and Servpro developed the Emergency READY Profile (ERP), a free APP that anyone, including community associations, can use to prepare their personalized plan. The ERP helps you compile all the necessary information that the American Red Cross and Servpro have learned is vital in case of an emergency. The ERP is completely customizable to suit a family or an entire community. It identifies local emergency contact information such as fire, police and hospital contacts. It has local utility contact information, with a detailed description of utility shut off locations. Free 18

Quorum May, 2017

physical shut-off tags are also available through Servpro to make recognition easier. Additionally, a photo can be uploaded of each utility location, providing a visual aide for quick reference. The ERP also identifies the name, title, phone number and email of all primary contacts the community will need to begin cleanup and restoration, including maintenance contacts and property manager information. Other contacts can be added such as a preferred electrician, flooring company, HVAC contractor or plumber. There is a section in the ERP for insurance contact information, whether it be for the structural areas or contents. You can also list the carrier, broker and policy number for quick reference in the event of an emergency. The ERP also provides a property overview portion that is a one-page snapshot of your business, community or home. It provides the address, a photo and directions to your location. It includes the total square footage, the year the property was built and if there are any hazardous materials onsite. Building access information is also included to accelerate a smooth response to any disaster. By developing an ERP and having an immediate plan of action, you can help minimize the amount of time your business, home or community is incapacitated. Knowing what to do, who to call and what to expect in advance is the key to timely mitigation. Timely mitigation minimizes the effects of water and fire damage allowing your property and business to be restored at an advanced rate, lessening downtime. The ERP is a no cost assessment of your facility. If you don’t already have an emergency plan for your home or community, the Servpro® Emergency READY Profile will help you gather critical information needed to begin mitigation and recovery services. This is a great value at no cost. It was purposely designed to contain only the critical information needed in the event of an emergency. Having a quick reference provides solutions in advance of an emergency, so that during the emergency you are "ready for whatever happens."

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Once all the information is captured, it can be printed, viewed on a smartphone and shared electronically. Your complete ERP will also include weather alert information, disaster preparedness tips and mitigation tips on what to do until help arrives. The free APP is available on iPhone and Android under Servpro Emergency READY Plan. Ronda Henry, Business Development Specialist, Servpro of Palm Desert. Ronda is available to help CAI-CV communities and businesses prepare their ERP. She has been with Servpro of Palm Desert for three years. After extensive training in the front office, Ronda is now part of the sales and marketing team. Ronda enjoys helping her clients learn more about Servpro and preparing for emergencies. Ronda can be reached at 760-851-4640 (cell) or by email at ronda@servpropalmdesert.com.

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CLAC EVENT

California Legislative Action Committee (CLAC) Day at the Capitol

his year's CAI's CLAC Day at the Capitol was planned much like in previous years, however it was a first for CAI’s new advocate and lobbyist, Louie Brown, Jr., Esq. of Kahn, Soares & Conway, LLP. It was also a first for about half of the attendees at the event. Everyone arrived by noon on Sunday, April 23rd. Delegates, liaisons and chapter executive directors gathered together to review a few points of legislation currently considered by our State Legislature. Other attendees met in a neighboring room to receive education on how the legislative process works. In the Sunday delegate meeting, following a few administrative issues, review of past meeting minutes and financial reports, the team went over the lobbying strategy regarding the bills to be presented to the legislators the next day, Monday, when everyone would be going to the State Capitol to make presentations.

There were five bills that our group offered comments on during our meetings with State Legislators this year. They were: • AB 1412, sponsored by CAI-CLAC, is a bill to clean up some issues, particularly assuring board member immunity in mixed-use developments (right now only board members in residential communities have such immunity), and this bill also clarifies language in last year's SB 918 pertaining to what address an association is to use to provide notice to a member who has failed to update the association with new contact information. • AB 1426, sponsored by CAI-CLAC, is a bill to correct the uncontested election issue. Right now, election materials must be mailed out regardless if the election is contested or not. CAI believes that if an election is uncontested, the board should be able to declare the open seats filled without the expense of an election. There are those who do not understand this premise, so educating our legislators on this is important. • AB 731, sponsored by CAI-CLAC, is a bill to obtain tax credits for association assessments. This bill is modeled after the "Helping Our Middle-Income Earners Act". Because associations took over certain common area maintenance that county taxes used to provide for, CAI thinks this is a common-sense bill that will help existing owners and new buyers as well. • SB 2, the Building Affordable Homes and Jobs Act, is opposed by CAI-CLAC unless amended by the 20

Quorum May, 2017

author. CAI likes the idea of funding for affordable homes and jobs, but sees a $75 fee on the recordation of delinquency issues (recordation of liens, etc.) to be an added unnecessary expense for an owner who is already suffering financially. CAI is encouraging our legislators to carve out an exemption for HOAs. It turns out there are a lot of folks who want an exemption, so we're not sure how this will go. • SB 721, a bill requiring inspection of decks and balconies is opposed by CAI-CLAC as written. This bill was introduced because of a deck that collapsed several years ago, killing a number of people. As written, it is very onerous on homeowner associations with timeline requirements that are virtually impossible to meet. It will require regular structural inspections of decks and other components by qualified inspectors and require certain repairs immediately, regardless of HOA budget constraints. CAI sees this as a tremendous burden on our communities as currently written. The entire group of attendees broke up into 14 sub groups to meet with legislators, each group having a team leader experienced in the process and five to seven members consisting of attorneys, managers and/or volunteer board members. Everyone knew their talking points. Legislators and their aides were very receptive of our visits. Our advocate and lobbyist, Louie Brown, prepared the groups very well and set specific appointments for everyone. Following the meetings at the Capitol everyone met back at the hotel for a debriefing and sharing of stories. This was a very successful event and we think we had an impact on our legislators. The laws enacted by our legislators can have an expensive impact on our HOAs if not properly considered. This is why it is so important that we have representation and support from the homeowner associations. To find out more about how you can participate and assist in this effort, check out www.caiclac.com. Steven Shuey, PCAM, CCAM, is a professional community association manager and consultant with Personalized Property Management and a delegate for the Coachella Valley Chapter on the California Legislative Action Committee. Steven also serves on the National Faculty for CAI and chairs the Education Committee for the chapter. Steven can be reached at IslandMgr@aol.com.

S AV E T H E D AT E FRIDAY, JUNE 2, 2017

MOTR SIZZLER & SUMMER

Title Sponsor LiftMaster

THE CLASSIC CLUBMOTR – $10 - 4:00 PM • SUMMER SIZZLER – FREE - 5:30 PM (INCLUDES FREE ISLAND COCKTAIL) The CAI-CV Education Committee and the CAI-CV Business Partners Committee are working together to bring you MOTR and SUMMER SIZZLER combined. The Manager on the Run (MOTR) program is one-hour, the cost is only $10, the instructors are top tier experts, and you receive one CAI Continuing Education Credit for attending. CAI-CV offers six MOTRs during the year. Our June 2nd MOTR will be at the Classic Club and Tom Albert from Albert Management is our guest expert. Tom will be talking about “budgets” and you will learn everything you need to know! MOTR is usually a morning program, but in June, MOTR will be held at 4:00 p.m. Immediately following MOTR will be the Business Partner’s Summer Sizzler at 5:30, also at the Classic Club. Managers attending MOTR will receive a free drink along with excellent food, games and a chance for prizes. The Summer Sizzler, in one form or another, has been a part of CAI-CV for almost thirty years. It is intended to be an “endof-season” celebration with plenty of laughs, cocktails and good fun – AND NO WORK! The Hawaiian theme for this year’s Summer Sizzler will provide a perfect background to RELAX and enjoy your friends and colleagues.

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Educational Program Earthquake Preparedness & Beyond Friday, April 21, 2017

Quorum May, 2017

CHAPTER EVENTS SPEAKERS Mark Benthien Director, Communication, Education, and Outreach, Southern California Earthquake Center Eric Angle, CMCA, AMS, PCAM, General Manager Trilogy at La Quinta Steven Campbell, CMCA, AMS, PCAM, General Manager Sun City Palm Desert Community Association

NAME TAG SPONSOR Vantage Point Construction

PROGRAM BOOTH SPONSORS Accurate Leak Locators AMS Paving, Inc. BRS Roofing Inc. CBCI Construction, Inc. Conserve LandCare Diversified Asphalt Products Dunn-Edwards Corporation EmpireWorks Reconstruction and Painting Farmers Insurance Mike Murrell Horizon Lighting Inc. Lloyd Pest Control Nissho of California NPG Asphalt Prendiville Insurance Agency Purified Pool Water Roof Asset Management S. B. S. Lien Services Seacoast Commerce Bank Three Phase Electric Vintage Associates, Inc. Western Exterminator Company Western Pacific Roofing

SPOTLIGHT TABLE SPONSOR EmpireWorks

CLAC SPONSOR Mutual of Omaha

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FEATURE

Emergency Preparedness - Why, What & How for a Community Association By Steven Campbell, CMCA, AMS, PCAM

hy should a community association have an Emergency Preparedness Committee (EPC)? The primary reasons are: (1) to educate the residents about being prepared and how to survive a disaster with personal responsibility being the key; and (2) to locate, identify and assist the injured until the authorities can arrive. This correlates with our fiduciary responsibilities to act within our authority, to exercise due care and to act in good faith, taking into account the associationâ&#x20AC;&#x2122;s best interest. Your residents depend on their association to maintain, protect, preserve and enhance the common areas, which as a result protects the community.

What is needed to develop a successful EPC? Three things: (1) community and board support; (2) engaged volunteers; and (3) knowledge of emergency preparedness methods. Your committee and support level may be large or small. Even if you do not have a dedicated building with all of the equipment, a community can still operate in a scaled back manner using spare rooms or closets for storage. The physical improvements and equipment can come over time with budgetary support. Whatever your goals, make sure that you can be successful within your resources. Energetic and knowledgeable volunteers are a resource that is the most plentiful. Use those volunteers with career experiences who are the most helpful to your EPC. Empower your volunteers with knowledge of EPC techniques and methods. Our local government and utilities have a wealth of information to share as do other community associations with existing EPC programs. For example, Riverside County Office of Emergency Management and several other fire departments offer a Community Emergency Response Team or CERT Training class, which is a twenty-hour training course teaching techniques such as first aid training, how to use a 24

Quorum May, 2017

"This correlates with our fiduciary responsibilities to act within our authority, to exercise due care and to act in good faith, taking into account the associationâ&#x20AC;&#x2122;s best interest." fire extinguisher and how to safely lift a collapsed wall off of a victim. Riverside County also has an Emergency Alert System or EAS which is basically an early warning notification system to your phone. The Gas Company has a program to free stuck gas valves at no charge. Research the websites of these and other government agencies. There is a wealth of information out there.

How should your EPC be structured? Whether you have a large organizational chart or just a small committee, the key positions needed are: (1) Chairman/ Incident Commander; (2) other officers; (3) first aid and medical teams; (4) specialty teams such as a gate team or generator team; and (5) neighborhood door-to-door operations. Once again you can grow and branch out from this structure to the limits of your resources. Everyone wants to volunteer to help during a future emergency. Educating the community to be self-reliant and to use a buddy system with a neighbor is just as important. Your EPC will be busy and may not be in contact with everyone. Regular reminders should be sent to the community to stock a twoweek water supply, food, full gas tank, spare cash, flashlights, hard sole shoes, gloves and earthquake proof their homes. Those who are the most prepared will be the safest. Steven Campbell, CMCA, AMS, PCAM, is the General Manager for Sun City Palm Desert. He can be reached at steve.campbell@scpdca.com or by phone at (760) 200-2224.

ABOUT CAI-CV

CAI-CV Reaches Out to Educate 60 Community Board Members

n Friday, April 14, 2017, CAI-CV hosted CAI’s Board Leadership Development Workshop at The Classic Club in Palm Desert. Sixty community board members, 12 business partners, and ten speakers attended the day-long session. Of the 60 board members attending, 48 were not members of CAI. As part of our efforts to reach nonmember board members in the Coachella Valley, CAI-CV went through the Secretary of State’s database and collected over 1,000 board member names one-at-a-time to include in the invitation list. The class filled up so quickly that registration had to close two weeks prior to the event. The 12 business partners had booths set up around the perimeter of the room to introduce their companies to the class participants. These sponsorships paid for the class, handouts and the outstanding Classic Club breakfast, lunch and wine reception, so that the class could be offered free to board members. Thanks go out to Asphalt MD’s, Epsten Grinnell & Howell, APC, Flood Response, G4S Security Solutions, MeterNet, Peters & Freedman, L.L.P., Powerful Pest Control, PrimeCo, and Vintage Associates. As a result of the class, ten new board members have become members of CAI. All the board members attending received CAI’s Certificate of Completion signed by our CED, Cal Lockett and CAI CEO, Tom Skiba. Our thanks to the speakers who made this class possible. Speaking about Governing Documents and Roles & Responsibilities were Jennifer James, Esq., from the Law Office of Jennifer James and James McCormick, Jr., Esq., CCAL, from Peters & Freedman, L.L.P. Speaking about Communications, Meetings and Volunteerism were Eric Angle, PCAM, from Trilogy at La Quinta HOA and Michael Knighten, Esq., from Guralnick Gilliland & Knighten, LLP. Speaking on the Fundamentals of Financial Management were Sharron Badham, PCAM, from The Hideaway HOA and Jeff French, Esq., from Green Bryant & French, LLP. After lunch, speaking about Professional Advisors and Service

Providers were Micha Ballesteros, from Flood Response and Dan Farrar, CMCA, from Ironwood Country Club HOA. Speaking about Association Rules and Conflict Resolution were Phyllis Harkins, CCAM-LS, CAMEx, CMCA, AMS, from Portola Country Club HOA and Steve Roseman, Esq., from Roseman & Associates, APC. Following the classes, David Bruce, Esq., from Epsten Grinnell & Howell, APC, hosted an “Ask the Attorney” Roundtable. CAI-CV is considering hosting another Board Leadership Development Workshop later in the year.

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FEATURE

Earthquake Preparedness: Are You Ready for When the Earth Shakes?

By Sam Maggio

hen the earth starts rumbling beneath your feet, if you’re just starting to think about what to do in the midst of an earthquake - and how to be prepared – you’ll quickly come to the conclusion that you’re too late. In the Coachella Valley, it is critically important that communities, businesses and homeowners be prepared and begin the process of developing an earthquake preparedness system. As Mike Tyson famously said, “Everyone’s got a plan until they get punched in the mouth.” Now is the time to plan how you will react when the ground starts shaking. How imminent is the danger? In 2016 a rapid flurry of small earthquakes broke underneath the Coachella Valley’s Salton Sea. For a period of 24 hours, this earthquake “swarm” recorded over 200 seismic events. The sizes in magnitude weren’t alarming, but seismologists noted the location as a concern. The swarm was located near a set of crossfaults connected to one end of the San Andreas Fault (SAF). Yes, that San Andreas Fault. At the time, the U.S. Geological Survey estimated a chance of magnitude 7 or greater earthquake could be triggered during the following seven-day period at 1 in 100 to as low as 1 in 3,000. The average chance without the swarm on

Quorum May, 2017

any given week is 1 in 6,000. The fact that there was no activity doesn’t necessarily mean good news. Experts have been saying for years that the San Andreas Fault is capable of rupturing in the area of an 8.4 magnitude – and it’s due. (As a means of comparison, the Northridge earthquake in 1994 was a magnitude 6.7 – the equivalent of an atomic bomb.) It’s been roughly 300 years since the last earthquake, with the historic average time being about 150 years apart. That’s an excessive amount of pressure built up – which is why an earthquake swarm could be such a hair-trigger. A good place to organize your system is the Earthquake County Alliance (http:// earthquakecountry.org/sevensteps). Visitors to the site can learn the seven key steps that will better your chances of surviving a quake. A brief overview of the seven steps is included in this issue of Quorum. Another useful tip, highlighted at CAICV’s Educational Program Lunch last month in Palm Desert, is registering and participating in the “Great ShakeOut,” at www.ShakeOut.org. The program encourages a joint drill including millions of people throughout the world to “Drop, Cover and Hold On.” There’s a list of simple things you can do to participate

and great resources on the website. “If an earthquake of serious magnitude hits the Coachella Valley, it’s genuinely serious,” reiterates Flood Response founder and owner Neil MacDonald. “It’s something every community and company should be discussing on a very real level.” MacDonald highlights education and research are the two key things to putting your system in place. Resources like The California Department of Health, FEMA and the Red Cross can also be helpful. And while preparedness is essential, there are some common myths that need addressing. A big one is an emergency kit that only covers a three-to-four day period. A more sensible target is being self-sufficient for a minimum of two weeks. Another is heading for a doorway or outdoors during an earthquake. The door itself can swing at you and do damage; and the threat of falling wires, trees and other debris make the outdoors one of the least safe places to be during a quake. What are some key things to highlight? “The most important thing you can do is work on your home,” explains MacDonald. “Strap bookshelves to walls, televisions to their stands and microwaves on countertops. The biggest threat during an earthquake is probably

falling debris.” Other key ideas are affixing safety film to windows that will leave shattered glass in place, ensuring your gas heater is properly secured to a wall and knowing how to shut off your gas manually. One of the most overlooked things is evaluating your property’s structure itself. Hiring a foundation specialist to see if your dwelling needs anything could ultimately save you hundreds of thousands in post-earthquake repairs. San Francisco and Los Angeles have laws in place requiring retrofits, but many local governments do not. Multi-unit complexes want to pay special attention to this, as experts agree that retrofits will save lives. The 1994 Northridge quake killed 16 people on the ground floor of an apartment building. One interesting facet of Flood Response’s system is the utilization of earthquake alert apps. Technology offers us

"MacDonald highlights education and research are the two key things to putting your system in place. Resources like The California Department of Health, FEMA and the Red Cross can also be helpful."

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a new player in earthquake preparedness. We are getting information faster and smoother than ever before concerning weather and natural disasters. There are a bevy of apps that offer features like real-time push notifications, data streaming from multiple sources, customization of data reporting and, of course, the ability to share your information through social media. It’s easy to fall into the trap of saying, getting prepared is too expensive and too complicated. Putting together a system of preparedness, action planning and other measures doesn’t have to be complex or costly. There are thousands of easy and cost-effective things we can do to markedly improve our ability to survive an emergency. Flood Response is here to help you plan for emergencies. Sam Maggio is Director of Communications for Flood Response. You may reach Sam at sam@floodresponse.com. Operations Manager Micha Ballesteros can be reached at micha@floodresponse.com or by phone at (760) 343-3933.

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ATTENTION MANAGERS CAI-CV WILL HOST CAI’S

M-202 COURSE ON ASSOCIATION C OMMUNICATIONS FRIDAY, JUNE 23, 2017, EMBASSY SUITES, PALM DESERT THIS IS THE ONLY CAI M-200 LEVEL COURSE THAT MUST BE TAKEN IN PERSON – IT IS NOT OFFERED ONLINE! Learn key communication techniques to improve resident and board relations. This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations. Topics include: • Practicing effective communication skills • Providing good customer service • Identifying and responding to owner needs • Addressing complaints and diffusing anger • Managing public relations • Preparing annual meeting notices, management reports and rule violation letters • Writing informative newsletters

COURSE MATERIALS In addition to a participant guide and a flash drive with bonus readings and materials, you will receive CAI's Guide for Association Practitioners: Communications

COURSE LENGTH 1.5 day blended learning course: Day: June 23, 2017, 8:30 a.m. - 5:00 p.m. (in the classroom) Half-day: Online content including a 40-question, multiplechoice examination. The exam and online material must be completed within 120 days of the live course. Results will be available immediately after completing the exam. The half-day program including exam can be taken from home, office or anywhere with an internet connection.

CAI MEMBER: $459 | NONMEMBER: $559 JOIN NOW! REGISTER ONLINE AT WWW.CAIONLINE.COM 28

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2017 PLATINUM SPONSOR SPOTLIGHT CAI-CV

Jeff and Sharon Nelson are the second generation of Nelsons running NPG Asphalt, which was founded by Jewell Nelson in 1961. NPG Asphalt serves communities throughout Southern California. The company holds Class-A General Engineering, Class-B General Building and C-12 Grading and Paving contractor’s licenses. Combining professional expertise and 55 years of experience, NPG Asphalt is ready to deliver exemplary service to associations throughout the Coachella Valley. NPG Asphalt is fully insured and will meet any community’s fiduciary requirements. NPG Asphalt specializes in servicing community associations. Our professional staff understand the needs of community boards, managers and, of course, association homeowners. We take care of all the necessary communications with homeowners including posting of construction work times, hand delivering door knockers to all residents and offering shuttle service during construction. • Slurry seal coat and crack filling • Concrete and ADA services • Signage and striping

• Masonry walls • New construction and maintenance • Asphalt removal and replacement

• Fabric overlays • Grinding and pulverizing

Our mission is to provide the best service in the industry by using modern equipment, quality products, state-ofthe-art techniques and time-tested solutions developed over 55 years of business experience. NPG Asphalt is the best option to meet your association's paving needs. NPG Asphalt is proud to be a Platinum Level Corporate Sponsor of CAI-CV. We are also actively involved in CAI chapters in the Inland Empire, Orange County and Los Angeles. Our director of marketing, Kym Taylor-Burke, is currently co-chair of CAI-CV’s Awards Committee and is the former Chair of the award-winning Quorum Magazine Committee. Kym also served as Co-Chair of CAI-CV’s Membership Committee. NPG Asphalt supports CAI to help provide education to the common interest development (CID) industry. CAI provides valuable resources to our communities. Kym can be reached at (760) 822-3258 or by email at ktaylor.burke@npgasphalt.com. Sharon Nelson is the chief financial officer of NPG Asphalt and is available to meet with current or potential customers at their convenience. Sharon can be reached at (951) 940-0200 or snelson@npgasphalt.com. Come join us for a facility tour and learn how NPG Asphalt became a leader in the paving industry. NPG has developed a 1-Continuing Education Unit (CEU) Lunch & Learn and a 2-CEU Plant Tour, both accredited by CAMICB for CAI continuing education for managers. Remember to call NPG Asphalt for a tour, Lunch & Learn, or your next paving project.

CAI-CV joins the NPG Asphalt family in honoring their founder, Jewell Nelson.

Thank you to NPG Asphalt for their generous support of CAI-CV! CAI-CV.org

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2017 PLATINUM SPONSOR SPOTLIGHT CAI-CV

Vantage Point Construction, Inc. was started in 2000 to fill the much-needed demand for a local contractor to service all the HOA construction needs. A year later Tom Thorman joined Vantage Point Construction, Inc. as their Insurance Restoration Manager to fill the Valley's need for a local insurance restoration company. Tom and his wife Dona bought the company from Jim in 2005 and continued to carry on to fill the need for a LOCAL CONTRACTOR. Tom’s daughter Brittany Smith has been Vantage Point Construction’s Office/Marketing Manager for the past 8 years. She is the cheerful greeter at the monthly CAI luncheon and many other CAI functions. Brittany has received many awards from CAI through her commitment and many hours of volunteer work, including the Distinguished Service Award. We are very proud of her service to CAI. Brittany truly epitomizes the values of our company. We value our relationship with CAI and its members. At Vantage Point Construction, we recognize the need for support in the Valley as a business and are proud to be a part of a great organization like CAI. We have gained many business and personal relationships with members over the years. Our main goal at Vantage Point Construction, Inc. is to give our customers a LOCAL Family Owned Service that responds to each individual need. Our motto is "the customer is always right" and we don’t just say that; we try and live by that motto.

OUR MAIN GOAL IS TO SERVE THE HOA COMMUNITY OFFERING MAINTENANCE AND REPAIR SERVICES SUCH AS • Wood (repair/replacement) • Concrete (repair/replacement) • Pool Deck Coatings (repair/replacement) • Club House/Guard House (repair/remodel) • Fence (repair/replacement) • Block Wall (repair/replacement) • Carport (repair/replacement) • Drywall/Stucco (repairs/replacement) • Handyman Service & More!!!

WE OFFER COMPLETE INSURANCE RESTORATION SERVICES AND WORK WITH ALL INSURANCE COMPANIES. • Mold Remediation • Fire & Water Restoration • Slab Leak Repairs

Vantage Point Construction, Inc. is a proud sponsor of the Four-Time Champions SoCal Coyotes Non-Profit Sports Leadership Organization. The Coyotes are America’s #1 Developmental Pro Football Program and speak to approximately 30,000 local youth annually through their Above The Line Leadership Program. We also feed hundreds of families during the Thanksgiving holiday by donating turkeys, hams and all the side dishes to The Bridge Church in Cathedral City. We also have a lot of fun participating in Albert Management's Bear Affair, which donates toys and bikes to several children's organizations during the holidays as well as the CAI annual Holiday Mixer Charity event with The Narrow Door. Again, it’s all about giving back and supporting your community that equally drives success. We are a family business and work hard to provide the best Top Quality Service possible. There are times things do not work out perfectly, but we do our very best to fix the issue to achieve our goal of making every customer happy. We take pride in our personalized service, quality workmanship and our professionalism.

Thank you to Vantage Point Construction, Inc. for their generous support of CAI-CV! 30

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FEATURE

How a Community’s EP Committee Went from IF to WHEN By Phyllis Harkins, General Manager, Portola Country Club

Quorum May, 2017

mergency Preparedness Committees (“EPs”) are formed by many homeowner associations to offer relief services to their residents in the event of a major disaster; although many HOA committees focus on earthquakes, EPs are also valuable in times of floods, hail and wind storms, and power outages. With the wealth of retired nurses, physicians and fire department personnel residing in the Coachella Valley, these committees are easily organized, but as the saying goes, “The devil is in the details.” Portola Country Club now has an active, organized and detail oriented EP committee, led by Chair Sue Youmans, a retired special education teacher from New Jersey. Portola’s EP committee history dates to the early 2000’s, when a small group of residents, through board support, purchased a cargo utility trailer, stocked it with medical supplies, and even set up Portola as a triage center through the City of Palm Desert. However, over the years, committee members became disinterested, and the committee was almost non-existent until 2015, when Sue, although not yet a committee member, took a City of Palm Desert sponsored CERT (Community Emergency Response Team) training class and recognized the need to educate herself on what to do in earthquake country. She had the knowledge on how to survive a major hurricane, but earthquakes were new territory for her. Sue introduced other residents to the CERT program, and by 2016, had over ten Portola residents trained in the CERT program. Then she asked the Portola board to charter a reinvigorated EP committee again, and help fund it through the annual budget. And the board did. New medical supplies were purchased for the EP mobile trailer, multiple 55-gallon water containers were placed in the two RV lots, parking spaces were allocated for emergency setup areas, lock boxes with keys to open gates were purchased, monthly meetings were held with training classes on how to shut off gas valves, ten district captains joined along with eight retired nurses, an RV coordinator and a ham radio operator, and the community was reenergized to recognize the importance of their EP committee.

And then—Friday, March 24, 2017, 11 pm, their practices became a reality. A main underground electrical cable caught fire, and the entire Portola community was without power all through the night, into the next day. Picture a 55+ community, with many residents depending on oxygen assistance, cell phones only that were not able to be charged (haven’t most of us eliminated land line phones at our houses), and no power until 6 pm Saturday, March 25th, 18 hours later, when SCE crews working all through the night and day were able to run above ground cables to reconnect two vault transformers and power up the community. So, what did the EP committee do during this power outage? They mobilized their district (street) captains and helpers, who went door to door checking on residents and updating them through the day as more information became available from SCE. They, along with the community’s Security Committee, assisted the SCE crews with gate access, and they and the Security Committee provided security of the front entrance, since the gates automatically opened with the power out. Although, luckily, no medical treatments were needed, the EP committee was ready to also provide those services. Sue had mentioned over the months prior to the March 24th power failure that the community needed an emergency drill, and she said for this interview, “Wow, I didn’t expect it to happen so soon.” She does plan to hold a drill during next season, when all committee members will have returned. This drill will encompass not only her EP committee but also local police and fire department personnel. In the meantime, she recognized the need for more than just a 6’x12’ cargo trailer. So again, she went to the board and just recently received their approval of a 40’ storage trailer, with multiple door access to hold not only their medical supplies, but EZ ups, generators, blankets, 55-gallon water tanks and the other myriad items needed for disaster relief. When the “Big One” hits, whether it’s an earthquake, flood, wind storm or power outage, Portola Country Club residents will have the help they will need, thanks to the Portola Country Club Emergency Preparedness Committee. You can contact Sue if you would like more information about Portola’s EP committee by email at jackandsueyoumans@yahoo.com. Phyllis Harkins, CMCA, AMS, CCAM-LS, CAMEx, is the general manager of Portola Country Club HOA, which is professionally managed by The Management Trust. She can be reached at 760.346.5481 or phyllis.harkins@managementtrust.com.

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TRENDING NOW

The Great ShakeOut Earthquake Drills Thursday, October 19, 2017 CAI-CV Community Associations Can Sign Up Now! There are many ways for associations to participate in the ShakeOut, to get prepared for earthquakes, and to share what you're doing with others so they can do the same. To register for the October 19 Great Shakeout Earthquake Drill and for basic instructions on how to plan your drill and get prepared, go to http://www.shakeout.org/home.html.

Tournament SAVE THE DATE FRIDAY, JUNE 23, 2017, 5:30 P.M. PALM SPRINGS LANES

Quorum May, 2017

FEATURE

Have You Ever Hiked the San Andreas Fault? Check out the Thousand Palms Oasis Preserve

The Visitors Center is located at 29200 Thousand Palms Canyon Road, Thousand Palms, CA 92276

The Tousand Palms Oasis Preserve Visitor’s Center hiking and parking lot are open October 1st through April 30th from 7:00 a.m. to 5:00 p.m. and from May 1st to September 30th from 6:00 a.m. to 8:00 p.m. Summer gates open all summer from 6:00 a.m. to 8:00 p.m. Please call the Visitor’s Center 760-343-2733 or 760-343-1234 with questions.

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TRENDING NOW

Travel Apps and Tips for a Stress Free Vacation, Wedding or Business Trip By Antoinette Hamilton

scheduled to depart. Check your bags at the ticket counter. A special indicator will be printed on your bag tags so a luxury delivery representative can identify your bags. Bypass baggage claim and head directly to your destination. Your bags will arrive at your destination within four to six hours. Baggage delivery charges are in addition to the applicable checked baggage charges. Charges are for delivery within 40 miles of the arrival airport. (There’s an additional $1 per mile charge for delivery destinations that are over 40 miles from the airport.)

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ost of us at one time or another have experienced the stress of losing our luggage on our way to a long awaited vacation, wedding or business trip. Today’s technology comes to our rescue with luggage trackers and luggage delivery services.

Luggage Trackers Know the location of your luggage anywhere in the world at all times through a tracking application.

The Smart Unit www.smart-unit.net The Smart Unit locates your luggage at any time, any place around the world (wherever a cell phone GSM/GPRS network is available). The device is shut off at check in and self-activates upon landing due to its unique patented software. Locate it easily on the conveyor belt or at the terminal. It will also alert you if your luggage has been opened during its transportation or if someone picks up your luggage when it is located within the blue tooth range and breaches the electronic leash between you and your luggage. The Smart Unit has a unique anti-theft system; it will send an alert signal to your cell phone.

Quorum May, 2017

Luggage Delivery Services A luggage shipping service will deliver your baggage directly to your hotel. If you are traveling with baggage that is considered overweight by an airline such as skis, golf clubs or surfboards, it may be less expensive to ship your luggage than to check it. Luggage shipping services usually have several different size and weight classes and typically perform better than airlines when it comes to the successful delivery of luggage.

Send My Bag www.sendmybag.com Schedule your luggage for collection from your home and have it delivered directly to your destination within the U.S. or internationally. Complete the customs forms provided by Send My Bag. Pack and have bags ready with their labels and Send My Bag will pick up.

Baggage Quest www.baggagequest.com Door-to-door baggage delivery service is guaranteed on-time worldwide.

American Airlines w w w.aa.com/i18n/travel-info/ baggage/luggage-delivery-service.jsp Sign up for luggage delivery service at least two hours before your flights is

Protect yourself from credit card fraud when booking online travel by using prepaid credit cards and load between $500-$1,000 for purchases while on vacation. Note that prepaid cards charge fees for everything from setup to reloading and international use. Fee structures vary, so it’s important to read the disclosures. Visa TravelMoney is a prepaid card that can be used to “make purchases at 25 million merchants worldwide that accept Visa debit cards.” Like a gift card, you pay for this card in advance, meaning you load money onto the card in your home currency then spend the money as needed according to the exchange rate of the day.

Carrying CASH Carry some emergency cash concealed in an empty Chapstick container.

Language Translation Language is no longer a barrier with the translate apps now available.

Google Translate https://translate.google.com/ Google’s free service instantly translates words, phrases and web pages between English and over 100 other languages.

TRENDING NOW • Place your valuables in a portable safety deposit box and leave it in the hotel safe at the front desk • A portable solar charger is particularly handy when you don’t have access to an electrical outlet • Remember your headphones and power cords • Use Ziploc bags of various sizes for packing clothing and to protect and organize your electronics • Travel with your own snacks in Ziploc bags • Bring an inflatable pillow • Baby wipes are necessary • Save downloaded movies, games and audio books on your phone or on a flash drive • Adding “?.jpg” at the end of any URL will allow you to bypass blocked airport WiFi and access the internet for free. Antoinette Hamilton has ten years of experience in solar PV and solar pool heating in the Coachella Valley. She is a frequent guest speaker on energy efficiency solutions for HOAs, hotels, country clubs, apartment complexes and assisted living facilities. Antoinette can be reached at (760) 808-1128 or by email at info@suntosolar.com.

Translate Images Using the Translate app, you can use your phone’s camera to translate text in the world around you, like signs or handwritten notes.

Translate Speech You can translate spoken words and phrases if your device has a microphone. In some languages, you'll hear the translation spoken aloud

Security and Other Tips • Carry empty plastic water bottles and refill once through security

REAL ROOFING KNOWLEDGE FOR REAL ROOFING SOLUTIONS

• Don’t leave details of your travel plans on your answering machine • Turn off location on your phone when taking photos, but remember to turn it on when using your GPS • Take photos of your passport, boarding pass, hotel booking, medications and valuables • Print hardcopies of your airline itinerary, hotel booking and passport • Travel Insurance – print a hardcopy and email copies to friends and family members

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WATER WISE

Growing Reason Informed boards and homeowners can be a manager’s best allies when creating wellconsidered—and award-winning—landscaping. BY JULIE WARREN (reprinted from CAI Community Manager)

he common areas in the Ironwood Community Association, a large scale master association in Palm Desert, Calif., were showing their age nearly a decade ago. The landscaping, including trees, annuals, and grass, on the community’s medians and the areas around the gated entrances all required a lot of water. Meanwhile, the original water systems in Ironwood, which were built in the early 1970s, often watered more pavement than turf. Fortunately, Ironwood’s board had vision, according to Rob Parker, landscape designer and principal at RGA Landscape Architects, also in Palm Desert. He also credits Ironwood’s management with communicating clearly and often to board members and homeowners about what was going to happen and when.

Quorum May, 2017

After years of planning and gradually replacing nearly 50,000 square feet of the master association’s common area green spaces with native, drought-tolerant plants, Ironwood was awarded the Coachella Valley Water District’s (CVWD) Outstanding Commercial Water Saver” distinction in 2016. The community’s landscape redesign project is expected to save about 2.8 million gallons of water annually, according to a report on the CVWD website.

SHOW AND TELL Because desert landscaping can be a new concept for some people, FirstService Residential’s Daniel Farrar, CMCA, general manager of Ironwood’s master association, felt

strongly about providing small test areas that residents could see before launching into a large, communitywide project. “We had to show them that (it) can be very beautiful,” he says. Ironwood started with a “small, high-profile” area that was clearly visible as residents drove into the community; RGA redesigned the landscaping in one of the medians when the paved roadways around it were being replaced several years ago. “We did it off season so (residents) weren’t disrupted by the construction work,” Parker says. “When people came back for the season and it was done, we got a lot of (positive) feedback.” “We had several town hall meetings and met with each of the 13 sub-associations,” says Farrar, who regularly provided homeowners with project updates. Once Ironwood homeowners and board members liked what they saw and realized the potential for saving money on water bills and reducing long-term maintenance costs, the board decided to replace more of the community’s common-area turf.

WISE MANAGERS When Laguna de la Paz, another large-scale Palm Desert-area association, proposed removing about 3 feet of turf adjacent to the pony walls (low walls separating private yards from common areas) throughout the community, on-site manager Ellen

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Kahhan, CMCA, AMS—like Farrar— recognized homeowners’ concerns. “We had renderings done and put on easels in the office so (they) could see what (it) was going to look like when it was done,” says Kahhan, a manager with Associa – Desert Resort Management, AAMC. “This assured people that we were maintaining a good deal of the greenbelt.” Also like Farrar, Kahhan held town hall meetings to inform residents. She recommends that a community’s landscape experts be on hand at such meetings. “People can come and ask all of their questions,” she says. Ultimately, Laguna de la Paz repositioned some of its trees so they were more visible, replaced 5,600 square feet of turf with more droughttolerant plant materials, and updated its irrigation system to save water. Kahhan also says it’s critical to have a reputable landscape business partner you trust. Laguna de la Paz’s contractor, Conserve LandCare, received first place for Landscape Maintenance in Large-Scale California HOAs from the California Landscapers Contract Association for its work in the community. “It’s very important to get control of your irrigation,” says Kahhan, who urges managers to have landscaping companies assess existing irrigation systems as part of the landscaping program. “Find out whether you have the most efficient equipment, if it’s actually watering what it’s supposed to, e.g., not over-spraying or misdirected.” As part of its money and water saving effort, nearby Palm Valley Homeowners Association eliminated half of its sprinkler heads and has seen no detrimental effect, according to General Manager Gloria Kirkwood, CMCA, AMS, PCAM.

PARTNER WITH THE COMMUNITY Farrar adds that it’s also important to work with civic leaders and the local water authority, as Ironwood did. “CVWD designed some very effective programs that made it a little more affordable to do these renovations,” he says. “Many of the water districts now …offer some type of incentive to associations to convert to drought-tolerant landscaping.” “Much of the conversion activity in this market is driven by rebates for turf reduction offered by the municipalities and water districts,” says Mark Dodge, Associa – DRM’s branch president. “Probably 90 percent of our communities are in some state of conversion right now.” In addition to receiving hundreds of thousands of dollars in rebates from the City of Palm Desert and the CVWD, Palm Valley’s Kirkwood says, “we’ve basically saved 48 percent of water consumption in the past 16 years.” An Associa – DRM manager, she emphasizes that “while the cost of water has gone up, we have not increased our dollar budget because we’ve been able to reduce our water consumption.”

PARTNER WITH RESIDENTS Along with replacing traditional plants with desertscape and reducing the number of sprinkler heads, Kirkwood adds that partnering with homeowners also has been an effective way for the award-winning Palm Valley to save money and encourage drought-tolerant landscaping. The community, which has been named Association of the Year twice by the CAI Coachella Valley Chapter, provides the plant material and irrigation for homeowners who want to

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CAI has a number of resources for managers and boards looking to conserve natural resources, as well as save money, by replacing traditional landscaping with low-maintenance, drought-resistant, and native plants. Look for Lawn Gone: Low-Maintenance, Sustainable, Attractive Alternatives for Your Yard, available at www.caionline.org/shop. Member price: $14.95.

Also, visit www.caionline.org/learningcenter to subscribe to on-demand webinars like “Going Green to Reduce Maintenance Fees” and “Xeriscaping Your Grounds: Saving Time, Money, and Natural Resources.” Member price for a 120-day subscription is $69.

Best Practices: Green Communities, produced by the Foundation for Community Association Research, is another comprehensive guide for conserving water and other resources while updating a community’s curb appeal. This 81-page publication is available as a free, downloadable PDF or as a bound copy at www.caionline.org/shop. Member price: $12.95

revise the landscaping themselves on common areas adjacent to their private homes, such as along driveways or garages. Nearly half of Palm Valley’s 1,274 unit owners have taken part in this program. Julie Warren is editor of CAI’s Community Manager; Julie can be reached at warren@caionline.org or by phone at (703)970-9246. © Community Associations Institute. This article is reprinted with permission from Community Manager, published by Community Associations Institute. The article originally appeared in the March/ April 2017 issue. Further reproduction and distribution is prohibited without written consent. Go to www.caionline.org for more information.

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WATER WISE

CVWD Looks to Restructure Sewer Rates C

oachella Valley Water District (CVWD) is proposing to restructure sewer rates in a way that treats customers fairly; sewer rates would be based on the demand that individuals place on the sewer system. The proposed rate structure would not result in increased revenue for CVWD. It would only change the way customers are charged. CVWD has not changed sewer rates since 2010. One of the biggest changes would be the elimination of different rates for people living in different cities within CVWD’s service area. Instead, all homeowners who pay CVWD sewer through property taxes, including those living in HOAs, would pay the same rate. That means: • Homeowners in La Quinta, Thousand Palms and the Salton Sea communities would see varying decreases on their sewer bills. • Homeowners in Cathedral City, Palm Desert, Rancho Mirage and Indian Wells would see an increase on their sewer bills of $1.44 per year. For HOAs, buildings such as club houses would be charged as businesses as they are now. The biggest changes for businesses would be the elimination of the Supplemental Sewer Cleaning Charge and tying rates to actual water use and the amount of water sent into the sewer system by individual customers. That means: • About 40% of businesses would see decreases in their sewer bills (paid monthly with water bills).

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• About 60% of businesses would see increases in their sewer bills. Some of these businesses are currently billed based on old information that is being updated or have special agreements that will be eliminated to ensure fairness across all sewer customers. The proposed changes are based on a third-party rate study that revealed current rates are overly complex and no longer reflect what it costs to provide reliable sewer services. As a government agency, CVWD is legally required to limit rates to recover only what is needed to provide sewer-related services. If approved, look for estimated charges on your bill starting in October. Revenue from sewer bills funds necessary sewer infrastructure upgrades. The operation and maintenance of the sewer system includes 1,129 miles of pipe leading to five wastewater reclamation plants that treat an average 17 million gallons of wastewater every day. The CVWD Board of Directors will vote on the proposed rate structure on June 27. If approved, the new structure would go into effect Jan. 1, 2018. All sewer customers will receive detailed information in the mail explaining the proposal. CVWD welcomes participation and input throughout the process. Information is available online at www.cvwd.org/ ratechanges. Written comments or questions can be submitted through the web page.

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Water Wise Tips For Coachella Valley residents

Find and fix indoor and outdoor leaks. Download copy of Water Wise at Home: A Guide to Finding Leaks at www.cvwd.org

Plant a waterefficient landscape. Desert-friendly plants use 50 to 75 percent less water than grass or tropical plants. Irrigate efficiently. Prevent water waste. Repair broken sprinklers CVWD offers a rebate for replacing nozzles with new water-efficient ones.

Learn more about CVWD’s rebate & discount program at www.cvwd/org/rebates

Stay connected with us! (760) 398-2651 www.cvwd.org

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CAI-CV UPCOMING EVENTS SIGN UP FOR LOCAL EVENTS AT CAI-CV.ORG AND FOR CAI NATIONAL EVENTS AT CAIONLINE.ORG MAY CAI’s National Conference (for all managers) WHEN: Wednesday-Saturday, May 3-6, 2017 WHERE: Caesars Palace, Las Vegas, NV IMPORTANT: All of CAI’s Courses are offered in Las Vegas prior to National Conference, May 1 through May 2nd

CAI’s M205 Course (for managers) WHEN: Thursday-Friday, May 18-19, 2017 WHERE: Santa Ana CAI-CV Educational Program Lunch & Mini Trade Show WHEN: Friday, May 19, 2017, 11:15 Registration WHERE: Palm Valley Country Club, Palm Desert

(for all members)

JUNE Manager on the Run (MOTR) & SUMMER SIZZLER (MOTR for managers; Summer Sizzler for all members)

WHEN: Friday, June 2, 2017 MOTR – 4:00 PM – 5:00 PM Summer Sizzler – 5:30 PM WHERE: The Classic Club, Palm Desert CAI-CV Educational Program Lunch & Mini Trade Show (for all members) WHEN: Friday, June 9, 2017, 11:15 Registration WHERE: Palm Valley Country Club, Palm Desert CAI’s M206 Course (for managers) WHEN: Thursday-Friday, June 8-9, 2017 WHERE: Santa Ana CAI’s M202 Course (for managers) WHEN: Friday, June 23, 2017 WHERE: Embassy Suites, Palm Desert CAI’s M203 Course (for managers) WHEN: Thursday-Friday, June 22-23, 2017 WHERE: San Diego CAI-CV’s Annual Bowling Tournament (for all members) WHEN: Friday, June 23, 2017 WHERE: Palm Springs Lanes, Cathedral City

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