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In this application you can find: Standard and Satisfaction Team Member WENA Operations Support Team
WELCOME AND TIMELINE Dear candidate, You will be able to use all your creativity when creating and designing your own application form for AIESEC International Global Support Teams 2014-2015. The process has been designed to help you step out of the crowd and feel completely comfortable with your application making sure that it reflects you; it reflects your personality and your perspectives. The aim of this questionnaire is to give us the opportunity to get to know you as a person and as an ‘AIESECer’. Your thoughts, aims and strategies are very important for us in order to make the right choice. Working within an international team striving for common goals for the global association is a very rewarding and learning experience. Enclosed in this document you will find additional information to prepare you for the application and selection process. Deadlines have been clearly highlighted, and we are available should you need further information. If you have any questions concerning the whole process, please contact us in Rotterdam. Good Luck!
TIMELINE
16/09
21/09
26/09
Application released
Application deadline
Results released
14:00
THE DEADLINE for sending your application via email is GMT Sunday, 21st of September to camilas@ai.aiesec.org + email of the GST Responsible.
PROCESS AND CONTACTS APPLICATION PROCESS The applications for the Global Support Teams 2014-2015 are divided into three parts, and we will be expecting three PDF files: 1. CV: Give us the all important and relevant information we need to know about you, your AIESEC career, other jobs you have had, your contact details etc. You can use a maximum of one (1) page to create your CV. 2. Questionnaire (General and Specific Questions): These questions should not take more than four (4) pages. 3. Endorsement Letter – An endorsement letter from your AIESEC Entity. If you are applying for more than one position or team, make sure you attach a different file with the answers to the specific questionnaire for the additional position (second option) that you will be running for.
CONTACTS Standards and Satisfaction Team Member: anas@ai.aiesec.org WENA OST: anas@ai.aiesec.org
If you have any questions about the application, please feel free to contact us
Ps: the OST application will be in video and not in written format and also there will be no interview for the position.
JOB DESCRIPTIONS Standards and Satisfaction Team Members 1. Team Purpose To develop strategies that allows the organization to execute the fundamental changes AIESEC needs in order to ensure the highest satisfaction possible among our exchange experiences 2. Bottom-lines Global NPS 48 in both GIP and GCDP programs 3. Specific deliverables 1) Data analysis of global NPS -Co-creation of global strategies for detractors and promoters issues -Network education and reporting 4. Structure of the GST To be defined with the GST Manager 4. The Team – Profiles & Requirements (All preferred, otherwise stated) Previous experience Former MC XP required, Operations XP prefeer AIESEC Knowledge Good organizational understanding required, Understading of Net Promoter System required, Good team virtual experience prefeer Specific Skills Excel management, CustomerGauge management, Independent and proactive person Workload required Up to 10 hours a week Duration To 31/12/2014
JOB DESCRIPTIONS WENA Operations Support Team - OGCDP 1. Team Purpose We support the implementation of AI strategies to deliver 2015. 2. Bottom-lines • 1.% Growth in GCDPin Tier 3 and 4 entities • 2.2. % of Tier 3 and 4 entities implementing GCDP strategies according to Growth Model (mainly OGCDP) 3. Specific deliverables • 1. Manage strategies to support Tier 3 and 4 growth in GCDP • 2. Attend to regional conferences to support Tier 3 and 4 • 3. To deliver coaching calls and education for Tier 3 and 4 in GCDP • 4. There may be the possibility of visits for some entities • 5. Internal Communication delivery for Tier 3 and 4 entities
4. The Team – Profiles & Requirements (All preferred, otherwise stated) Former MCVP/ MCP experience AIESEC Knowledge • AIESEC Way/ AIESEC 2015 / BHAG / Coaching • Functional areas related knowledge: GCDP Specific Skills • Fast learning and Results oriented/ Ability to work interdependently while driving individual areas of focus/ Inter-personal and communication skills/ Training and facilitating nationally and internationally Workload required Up to 10 hours a week Duration To 31/12/2014
JOB DESCRIPTIONS WENA Operations Support Team - OGIP 1. Team Purpose •
We support the implementation of AI strategies to deliver 2015.
2. Bottom-lines • 1.% Growth in GIP in Tier 1 and 2 entities • 2.2. % of Tier 1 and 2 entities implementing GIP strategies according to Growth Model 3. Specific deliverables • 1. Manage strategies to support Tier 1 and 2 growth in GIP • 2. Attend to regional conferences to support Tier 1 and 2 • 3. To deliver coaching calls and education for Tier 1 and 2 in GIP • 4. There may be the possibility of visits for some entities • 5. Internal Communication delivery for Tier 1 and 2 entities 4. The Team – Profiles & Requirements (All preferred, otherwise stated) Former MCVP/ MCP experience AIESEC Knowledge • AIESEC Way/ AIESEC 2015 / BHAG / Coaching • Functional areas related knowledge: GIP (OGIP) Specific Skills • Fast learning and Results oriented/ Ability to work interdependently while driving individual areas of focus/ Inter-personal and communication skills/ Training and facilitating nationally and internationally Workload required Up to 10 hours a week Duration To 31/12/2014
GENERAL QUESTIONNAIRE 1. 2.
Why do you want to be on the Global Support Team for 2014/2015? What do you consider is the role of the Global Support Team in the AIESEC International 1415 Plan? What do you consider as being your role in order to achieve the targets set?
3.
Please describe your (up to) three previous experiences in AIESEC that you consider to be most important
.
SPECIFIC QUESTIONNAIRE Standards and Satisfaction Team Members 1. Please put in Ranking from 1 to 3 being 1 your TOP Preference, the region you would like to be responsible for. (Regions available: WENA, IGN and MENA) 2. What are the main global detractor issues for our X experiences? 3. What recommendations would you give to your region in order to diminish them and work towards an NPS of 48? 4. Please develop an implementation plan that shows how you would educate the network towards this.
WENA OST For the answers of this application, we want a video (no limits of time or format) and not a written application 1.
The focus programs of WENA are OGIP and IGIP. Which bottlenecks do you see for the region in this programs and what strategies would you implement as OST to overcome them?
2. WENA realizes 65% of its OGCDPs exchanges in the summer peak. Which bottlenecks do you see for the region in this program and what strategies would you implement as OST to overcome them?