Advanced Interpersonal Skills

Advanced Interpersonal Skills

Advanced Interpersonal Skills Overview Having constructive relationships with customers, clients and colleagues is essential for business success. This course will equip you with greater self-awareness and enhanced relationship skills in order to be more effective.

Who is it for?

Those wishing to enhance their skills to improve relationships positively.

What you will learn:     

The skills of assertiveness Perception – understanding why the way we see the world may not be the same as others see it Identifying the rights of assertiveness: how to be more powerful without becoming more aggressive How to build rapport through ‘matching’ an ‘mirroring’ others’ body language Managing your emotions: personal skills and interpersonal skills

Benefits of attending – You will be able to:   

Analyse different strategies to deal positively with others and build effective working relationships Understand and apply different models to improve interaction with colleagues, and influence others to see things from your point of view Develop greater tolerance and understanding to deal with differences of opinion in the workplace

Duration: 3 days Ref: FAISM

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development