Confidence in the Workplace

Confidence in the Workplace

Confidence in the Workplace Overview Confidence can escape even the most capable of individuals. This course aims to build the confidence and self-esteem that everyone desires in order to be resourceful, adaptable and determined to meet challenges with enthusiasm.

Who is it for?

People at all levels who need to develop healthy inner confidence that will enable them to deliver with self assurance and passion.

What you will learn:        

What is confidence? How can it be developed?

Self-esteem – what is it and where does it come from?

Understanding where doubt comes from and how to overcome them Communication strategies – using body language and tone to develop confidence How to use influencing and active listening techniques Personal behaviour – recognising behavioural traits in others and yourself Dealing with criticism and conflict assertively Presenting your ideas and views to colleagues and managers with impact

Benefits of attending – You will be able to:   

Develop more confidence and find it easy to be yourself in all situations Create a positive image of yourself and project this to colleagues Present your ideas and views with lasting impact by exerting your self confidence

Participants will get most out of this course if they are prepared to look closely at their own barriers to self-esteem. Some people may find this emotionally demanding, however the course provides a confidential and supportive environment to explore these real issues in order to help bring about positive change.

Duration: 2 days Ref: FCAW6

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development