Disciplinary and Grievance Interviewing Disciplinary and Grievance Interviewing Overview This very interactive and practical course will enable you to build your confidence in handling such situations when a formal disciplinary procedure is inevitable.
Who is it for? Those who have responsibility for maintaining standards, hearing grievances, conducting investigations, or holding disciplinary interviews and appeals.
What you will learn:
Company policy and procedures and legal responsibilities The role of ACAS and employment tribunals How to conduct professional interviews at all stages of the disciplinary procedure in a fair and consistent manner The importance of factual evidence relating to the said misconduct The role of the employee companion/union representative Using various questioning and listening techniques to gain the fuller picture Creating an atmosphere that will encourage positive responses from all involved The importance of accurate note-taking Dealing with emotion and sensitive issues during the process
Benefits of attending – You will be able to:
Understand the legal requirements of disciplinary action to avoid problems escalating Understand the importance of following company procedures, thus avoiding negative results Create a positive working environment to lower stress and help create an effective team
Duration: 1 day Ref: EDGI7
To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development