Effective Negotiation Skills
Effective Negotiation Skills Overview This course is designed to give practical guidelines on the techniques and skills needed to achieve a ‘winwin’ outcome and build future relationships in any negotiation situation.
Who is it for? Managers and any other professionals who negotiate with staff, suppliers, clients and colleagues, internally and externally.
What you will learn:
Learn how to generate a win-win outcome – even when the other party is showing no interest in achieving that result Explore different approaches to negotiation and when to use them Discover how to prepare for the negotiation and establish your limits and boundaries in advance Create a game plan and learn to think on your feet to demonstrate a flexible approach Establish what to do during negotiations – use of questioning techniques, focused listening and the ability to pick up signals and act on them during negotiations Develop techniques for persuading and encouraging agreement based on mutual interests Practise how to close a negotiation successfully and know when to stop Analyse your approach and attitude to negotiation. Are you competing too much? Are you building trust and valuing long-term relationships? Establish how to handle tricky tactics and how to stay emotionally neutral Participate in role play exercises, analysis and feedback Draft individual action plans to achieve results through effective negotiation.
Benefits of attending – You will be able to:
Approach negotiation situations with confidence and influence win-win outcomes Integrate the negotiation skills into a management role Understand the importance of building long-term relationships through using supportive negotiation strategies.
Further development Influencing and Persuading Skills Duration: 2 days Ref: FENM6
To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development