Essential Performance Management
Essential Performance Management Overview Performance management begins when a job role is defined, and ends when an employee leaves an organisation. The core characteristics of performance management comprise:
Translating organisation/corporate goals into departmental, divisional, team and individual goals Communicating business plans and progress in achieving objectives Creating a shared understanding of what is required to improve performance and how to achieve it Maintaining an open and honest management style that encourages 2-way communication Encouraging the self-management of individual performance Assessing performance against jointly agreed goals
This course focuses on the core elements in performance management and clarifies what should happen between inducting a new starter and their ultimate departure from the organisation.
Who is it for? The course is suitable for anyone who is responsible for the effective performance of individuals and teams.
What you will learn:
The importance of clear job descriptions as a framework for understanding role expectations The necessary skills and knowledge to enable good performance to be demonstrably identified against key performance indicators (KPIs) How to give effective, motivational and developmental feedback and how to conduct performance reviews Set achievable goals and expectations for your team Deal with issues as they arise and avoid escalating problems Design an appropriate appraisal scheme Consider the implications of required role competences The manager’s central role in helping staff to develop to their full potential
Benefits of attending – You will be able to:
Evaluate the role of appraisal in performance management in your organization Assess the potential of appraisal in identifying individual development needs Assess the link between reward and performance in your organisation
Duration: 2 days Ref: EPMAN
To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development