Influencing and Persuading Skills Influencing and Persuading Skills Overview If you are to gain co-operation and understanding, then influencing and persuading becomes a vital resource. This course has been designed to achieve mutually beneficial solutions and proactivity in the workplace.
Who is it for? Individuals at all levels who wish to influence and persuade positively.
What you will learn:
Defining persuasion and influence Push vs. pull persuasion styles and the behavioural implications of both when persuading Perception – how you perceive situations and how others may perceive you The power of positive thought – preparing for the persuasion discussion Communication techniques (verbal and non-verbal) and building rapport Understanding values and how to persuade around these Questioning techniques to understand values and build relationships Listening skills and the pyramid of active listening Identifying persuasion styles and how to adapt behaviours to meet the style Dealing with conflict – handling difficult situations without emotions Action planning around identified practical scenario
Benefits of attending – You will be able to:
Develop sound working relationships built on trust and mutual respect Ascertain the values of others with effective questioning and active listening techniques Utilise different influencing styles and adapt your behaviour accordingly to manage conflict and move towards compromise
Further development Emotional Intelligence Assertiveness Coaching Skills Duration: 2 days Ref: FPINF
To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development