Integrated Internal Communication

Integrated Internal Communication

Integrated Internal Communication Overview Effective internal communication plays a vital part in the communications mix. This course will develop your understanding of the communication ‘toolkit’ and provide you with the opportunity to learn how to manage them in an integrated and proactive way to ensure results.

Who is it for?

Managers who have a responsibility for internal communication.

What you will learn:        

How internal communication adds ‘value’ The 5-way communication model and communication continuum Identify the needs How to plan, develop and evaluate your internal communication plan Face-to-face communication Upward communication methods The best processes for eliciting feedback Lateral internal communication

Benefits of attending – You will be able to:   

Develop an understanding of the internal communication channels and how to use them effectively Learn the skills needed to be proactive in support of effective internal communication Improve your interpersonal skills to help you build constructive relationships and influence people

Duration: 3 days Ref: JECCO

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development