Interpersonal Skills

Interpersonal Skills

Interpersonal Skills Overview This course is designed to enable you to understand and practise the necessary skills and approaches for achieving successful outcomes from your working relationships.

Who is it for?

Anyone whose success at work relies on building constructive relationships with their colleagues, customers and clients.

What you will learn: 

Principal barriers to interpersonal communication and the 3 key skills: o Listening o Observing o Questioning

    

The importance of assertiveness and how it can help you to handle difficult situations How to gain co-operation and commitment from others in your team and organization Being more aware of the messages you give others Developing the skills that will enable you to build good working relationships The importance of matching words with behaviour

Benefits of attending – You will be able to:   

Develop a greater awareness of your behaviour and its effect on others Understand the importance of positive thinking in building good relationships Take responsibility for your behaviour: the effect of your behaviour on yourself, other people and your organisation

Duration: 2 days Ref: FIPSK

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development