Managing People Problems

Managing People Problems

Managing People Problems Overview A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and how these can be practically applied. Time is also spent tackling the typical people problems that occur for managers.

Who is it for?

Managers, team leaders and supervisors who want to tackle performance and behavioural problems within their teams.

What you will learn:      

How to identify problematic behaviour How to appropriately separate the behaviour from the person When and how to use discipline An introduction to Transactional Analysis How to deliver effective feedback Developing a framework for dealing with difficult behaviour

Benefits of attending – You will be able to:   

Effectively apply a model for dealing with difficult behaviour Implement the theory learnt in the workplace to gain the best results for your problematic situations Recognise the behaviours associated with Transactional Analysis

Duration: 2 days Ref: CHPPT

To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development