2011 Schedule Month
Weeks
Start
End
June
Executive Administration: Developing Core Skills for the Modern Personal Assistant Programme aim
What you will learn:
Over recent years the role of the professional PA/secretary has changed dramatically. In today’s world, for example, messages come incessantly, in a variety of ever-faster formats. The range of tasks has grown wider, with an accompanying expectation of immediate delivery.
Executive administration and its importance to organisations Dealing with people: increasing exposure through networking and relationship building Implementing systems to increase effectiveness through planning, prioritising and delegation Exploring management techniques and styles and the impact of change in today’s organisations Records management to support service delivery and efficiency Creative problem solving: generating fresh ideas when faced with challenges Negotiation skills to obtain co-operation and enhance commercial relationships How to plan and monitor small projects Making presentations: using visual technology to develop powerful presentations Use of Microsoft technology for personal effectiveness: advanced Microsoft Word skills, Microsoft Power Point and Microsoft Project Finance basics for the office professional
As well as taking pressure off their managers to ensure the smooth operation of the organisation, personal assistants or executive secretaries, are the first point of contact for staff, clients and suppliers, and require a grasp of core financial principles in order to agree and manage budgets effectively. Modern PAs must be highly detail-oriented, and able to work and maintain order without direct supervision. This programme will equip you with the skills and knowledge to improve your personal effectiveness in contributing to the high performance of your organisation and achieving sustained professional excellence.
Location: Duration: Fees: Dates: London Two Weeks £3,750 31 May – 10 Jun 14 Nov – 25 Nov
Benefits of attending - You will be able to: Develop organisational strategies to improve efficiency and meet business demands Use technology to develop personal effectiveness and impactful presentations Understand the basic principles and terminology of finance
Participants will receive a laptop computer.
Start
End
1
19 Sept
23 Sept
1
06 Jun
10 Jun
Procurement Audit
2
19 Sept
30 Sept
Utility Debt Management: Maximising Income and Cash Flow
1
06 Jun
10 Jun
Evidence Based Policy Making
1
19 Sept
23 Sept
Public Financial Management: Planning and Control
2
06 Jun
17 Jun
Protecting and Empowering Vulnerable Groups in the Justice System
1
19 Sept
23 Sept
Judicial Administration: Benchmarking the Effectiveness of Reform
2
13 Jun
24 Jun
Managing Health Strategies
1
26 Sept
30 Sept
Enhancing Financial Performance - Abuja
1
26 Sept
30 Sept
Project and Programme Management
2
26 Sept
07 Oct
Developing a Modern Human Resource Function
2
26 Sept
07 Oct
Internal Audit
1
26 Sept
07 Oct
Leadership - Accra
1
03 Oct
07 Oct
Community Policing
2
03 Oct
14 Oct
Monitoring and Evaluation
2
10 Oct
21 Oct
Impact Assessment
1
10 Oct
14 Oct
NEBOSH International General Certificate
2
10 Oct
21 Oct
Effective Speech Writing and Speech Making for Leaders
1
17 Oct
21 Oct
Evaluating and Developing the Training Function
2
17 Oct
28 Oct
International Public Sector Accounting Standards
1
17 Oct
21 Oct
Public Service Commissioners:Delivery Public Value
1
24 Oct
28 Oct
Developing a Modern Human Resource Function - Mumbai
1
24 Oct
28 Oct
Developing Strategic Skills for Organisational Improvement
2
24 Oct
04 Nov
Judicial Case Management
1
24 Oct
28 Oct
Effective Tendering, Award of Contract and Managing your Provider
2
31 Oct
11 Nov
Capital Markets: Enhancing National Economic Growth
1
31 Oct
04 Nov
Judicial Administration: Benchmarking the Effectiveness of Reform
2
31 Oct
11 Nov
Parliamentary Administration: Benchmarking against the UK Parliament
2
31 Oct
11 Nov
Training the Trainer
2
31 Oct
11 Nov
International Buying and Commercial Contracts in the Energy and Utility Sector
1
31 Oct
04 Nov
Monitoring and Evaluation - Nairobi
5
07 Nov
11 Nov
Improving Public Service Delivery
2
07 Nov
18 Nov
Leadership
2
07 Nov
18 Nov
Prison Reform
1
07 Nov
11 Nov
A Modern Approach to Procurement: A Strategic Perspective
2
14 Nov
25 Nov
Executive Administration: Developing Core Skills for the Modern Personal Assistant
2
14 Nov
25 Nov
Institutional Development for Permanent Secretaries and Senior Executives - Dubai
1
Combating Fraud in Governments, Business and Civil Society Organisations
2
13 Jun
24 Jun
Evaluating and Developing the Training Function
2
13 Jun
24 Jun
Procurement Audit
2
20 Jun
01 Jul
Project and Programme Management
2
20 Jun
01 Jul
Planning for Change: A Strategic Approach
1
20 Jun
24 Jun
Public Sector Reform: Building Capacity and Performance - Bridgetown
1
27 Jun
01 Jul
Implementing Sustainable Change
1
27 Jun
01 Jul
Judicial Case Management
1
27 Jun
01 Jul
Public Relations
2
27 Jun
08 Jul
Training the Trainer
2
27 Jun
08 Jul
Translating Policy into Legislation
2
27 Jun
08 Jul
13 Jun
17 Jun
July Improving Performance and Productivity
2
04 Jul
15 Jul
Monitoring and Evaluation
2
04 Jul
15 Jul
Succession Planning and Talent Management - Lilongwe
1
04 Jul
08 Jul
Community Driven Development: Building Effective Local Services through Community Empowerment
1
04 Jul
08 Jul
Managing People Through Change: Attitudes and Behaviours
1
04 Jul
08 Jul
Supply Chain Management
1
11 Jul
15 Jul
Balanced Scorecard
2
11 Jul
22 Jul
Leadership
2
11 Jul
22 Jul
Ethics, Accountability and Corruption Prevention
2
18 Jul
29 Jul
Financial Risk Management
2
18 Jul
29 Jul
Job Evaluation and Workforce Development Planning
2
18 Jul
29 Jul
Maximising Information: Implementing Records Management Systems
2
18 Jul
29 Jul
Training the Trainer - Kuala Lumpur
1
25 Jul
29 Jul
Developing Strategic Skills for Organisational Improvement
2
25 Jul
05 Aug
Crisis Management
2
25 Jul
05 Aug
Gender Mainstreaming
2
25 Jul
05 Aug
October
November
Succession Planning and Talent Management
1
01 Aug
05 Aug
Mediation in the Workplace
1
14 Nov
18 Nov
Procurement and Contract Management - Lusaka
1
08 Aug
12 Aug
Parliamentary Reporting
1
14 Nov
18 Nov
Planning for Change: A Strategic Approach
1
08 Aug
12 Aug
Energy Project Finance and Risk Management
1
14 Nov
18 Nov
Energy Audit Techniques
1
15 Aug
19 Aug
Effective People Management - Bangkok
5
21 Nov
25 Nov
2
21 Nov
02 Dec
PRINCE2®
2
15 Aug
26 Aug
Project and Programme Management
Implementing Sustainable Change
1
15 Aug
19 Aug
Combating Fraud in Governments, Business and Civil Society Organisations
2
21 Nov
02 Dec
Managing People Through Change: Attitudes and Behaviours
1
22 Aug
26 Aug
Communication Strategies
2
21 Nov
02 Dec
Public Financial Management: Planning and Control
2
22 Aug
02 Sep
Job Evaluation and Workforce Development Planning
2
21 Nov
02 Dec
Negotiation and Conflict Resolution
2
30 Aug
09 Sep
Maximising Revenue Generation and Resource Allocation in the Public Sector
1
21 Nov
25 Nov
Translating Policy into Legislation
2
30 Aug
09 Sep
Planning for Change: A Strategic Approach
1
21 Nov
25 Nov
Implementing Sustainable Change
1
28 Nov
02 Dec
September
RIPA International has introduced a new learning reinforcement tool to its courses that will increase your memory retention and recall, improve training effectiveness and save you time and money. During our programmes and workshops you will set objectives and key areas that you wish to act upon and apply in the workplace. You will then receive scheduled reminders via SMS text message and email to ensure that your pre determined key learning points are effectively retained and implemented in your workplace.
Weeks
Impact Assessment - Addis Ababa
Mediation in the Workplace
August
New
Month
Public Sector Reform: Building Capacity and Performance
2
05 Sep
16 Sep
Insitiutional Development for Permanent Secretaries and Senior Executives
2
28 Nov
09 Dec
Combating Cyber Crime
1
05 Sep
09 Sep
Public Financial Management: Planning and Control
2
28 Nov
09 Dec
Tariff Design and the Regulatory Process in the Energy and Utilities Sector
1
12 Sept
16 Sept
December
Coaching and Mentoring
1
12 Sept
16 Sept
Succession Planning and Talent Management
1
05 Dec
09 Dec
Legislative Drafting
7
12 Sept
28 Oct
Monitoring and Evaluation
2
05 Dec
16 Dec
Public and Private Partnerships: Policy Issues and Options
2
12 Sept
23 Sept
Improving Performance and Productivity
2
05 Dec
16 Dec
Public Relations
2
12 Sept
23 Sept
Ethics, Accountabililty and Corruption Prevention
2
05 Dec
16 Dec
Managing People Through Change: Attitudes and Behaviours
1
05 Dec
09 Dec
To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11OMS1 Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.
Organisational Management Skills Organisations are required to be increasingly flexible and to be able to call upon a number of staff skilled in a diverse range of specialist disciplines. Those organisations which integrate effective management methodologies across their operations have been found to achieve more successful outcomes. New demands are being placed upon all key decisionmakers and especially on operational line managers in their organisations, through moving responsibility
away from traditional centralised departments, such as human resources, to local departments and individual business units. RIPA International’s Organisational Management Skills faculty provides a focused opportunity to develop essential managerial and subject specialist skills across your pool of staff, designed to develop internal capacity and enhance overall organisational effectiveness.
+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk @RIPA_INT linkedin.com/groups/RIPA-INTERNATIONAL
94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’.
Evaluation undertaken by 12 clients
Leading Change: Strategy through to Implementation Programme aim
1
2
3
What you will learn:
This programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation. You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.
Workshop aim
Taking a phased approach to managing and implementing change Identifying the human, technical and financial resources required The leadership skills and strategies that influence behaviour Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem Identifying what needs to change, why it has changed, and how to plan for it Engaging senior sponsors (internal and external) in the change process Managing barriers and risks to change Planning the culture of the future
Whether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve? This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec
Develop robust implementation strategies, processes, tools and techniques Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation
Planning for Change: A Strategic Approach Workshop aim
1
2
3
What you will learn:
The workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation. This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.
Implementing Sustainable Change
What needs to change and why Essential skills for the effective leadership of change strategies and initiatives How to influence and engage senior sponsors and staff throughout the change process Strategic planning for change Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process Influencing behaviour to create a culture that embraces change Setting targets and standards and evaluating outcomes
The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.
1
2
3
= Comprehensive training
Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning Prepare your change management team and senior supporters for the challenges ahead Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals
To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.
2
3
What you will learn:
Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec
Workshop aim 75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same. This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective. It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.
Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec
What you will learn:
1
2
This programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development. Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation. You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.
Location: Duration: London Two Weeks
Develop robust implementation strategies, processes, tools and techniques Communicate effectively and consistently with staff throughout the change process Review current systems in your organisation to ensure that they fit the direction of change
Managing People through Change: Attitudes and Behaviours
Institutional Development for Permanent Secretaries and Senior Executives Programme aim
How to use a phased approach for managing and implementing change Defining your implementation strategy and selecting the right tools Identifying the human, technical and financial resources required Engaging with, and winning the trust and support of staff and stakeholders How to analyse current working practices and the strategies for improving service output and quality Identifying key sponsors and managers and the behaviours for supporting the change process Identifying and applying key success factors Diagnosing gaps and responding to resistance Prioritising activities that mitigate risks Collecting and analysing feedback from monitoring and evaluation Templates, guidelines and checklists for effective change implementation plans
Benefits of attending - You will be able to:
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov
1
Fees: Dates: £3,750 28 Nov – 09 Dec
Programmes held in London feature field visits and guest speakers
Location: Duration: Dubai, UAE One Week
Fees: Dates: £2,200 13 Jun – 17 Jun
3
What you will learn: Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour Practising leadership skills that influence and motivate others to perform Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem Understanding the root causes of behaviour at work Using feedback from staff, stakeholders and customers to create shared understanding Developing teams to work more collaboratively and creatively Practising how to deal with resistance to change and difficult people Improving understanding of team behaviour
Benefits of attending - You will be able to: Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work
A comprehensive and practical approach to leading organisational change and capacity development Understanding how to deal with limited absorptive capacity and resource constraints Assessing, planning and organising participative capacity assessment with your management team Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology Mapping the ‘new work’ into your ‘core work’ by revising your mediumterm strategic plan and annual operational plans Selecting the vital priorities for your organisational development (or capacity building) framework and programme Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations Aligning this work to reinforce your integrated Performance Management System (PMS)
Benefits of attending - You will be able to: Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets
Leadership Programme aim
What you will learn:
Many of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation. This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities. The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.
Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul Programmes held in London feature field visits and guest speakers 07 Nov - 18 Nov Location: Duration: Accra, Ghana One Week
Fees: Dates: £2,200 03 Oct – 07 Oct
How global issues can affect every organisation The importance of strategic planning Why your organisation’s culture is key to future success Different approaches and models of leadership Leadership communication skills, such as public speaking, effective presentations and networking How to assess your own individual leadership style and the importance of being proactive Key drivers for change in your organisation Executive coaching for leaders and other development opportunities Competencies for leaders and for organisational development The need for effective internal communication How to develop your staff and organisation to achieve required outcomes Undertaking a leadership challenge and reflecting on your performance
Benefits of attending - You will be able to: Assess organisational strategy and identify opportunities for improvement Create your own leadership development plan Communicate effectively both with internal and external stakeholders
94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’.
Evaluation undertaken by 12 clients
Leading Change: Strategy through to Implementation Programme aim
1
2
3
What you will learn:
This programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation. You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.
Workshop aim
Taking a phased approach to managing and implementing change Identifying the human, technical and financial resources required The leadership skills and strategies that influence behaviour Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem Identifying what needs to change, why it has changed, and how to plan for it Engaging senior sponsors (internal and external) in the change process Managing barriers and risks to change Planning the culture of the future
Whether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve? This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec
Develop robust implementation strategies, processes, tools and techniques Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation
Planning for Change: A Strategic Approach Workshop aim
1
2
3
What you will learn:
The workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation. This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.
Implementing Sustainable Change
What needs to change and why Essential skills for the effective leadership of change strategies and initiatives How to influence and engage senior sponsors and staff throughout the change process Strategic planning for change Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process Influencing behaviour to create a culture that embraces change Setting targets and standards and evaluating outcomes
The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.
1
2
3
= Comprehensive training
Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning Prepare your change management team and senior supporters for the challenges ahead Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals
To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.
2
3
What you will learn:
Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec
Workshop aim 75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same. This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective. It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.
Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec
What you will learn:
1
2
This programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development. Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation. You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.
Location: Duration: London Two Weeks
Develop robust implementation strategies, processes, tools and techniques Communicate effectively and consistently with staff throughout the change process Review current systems in your organisation to ensure that they fit the direction of change
Managing People through Change: Attitudes and Behaviours
Institutional Development for Permanent Secretaries and Senior Executives Programme aim
How to use a phased approach for managing and implementing change Defining your implementation strategy and selecting the right tools Identifying the human, technical and financial resources required Engaging with, and winning the trust and support of staff and stakeholders How to analyse current working practices and the strategies for improving service output and quality Identifying key sponsors and managers and the behaviours for supporting the change process Identifying and applying key success factors Diagnosing gaps and responding to resistance Prioritising activities that mitigate risks Collecting and analysing feedback from monitoring and evaluation Templates, guidelines and checklists for effective change implementation plans
Benefits of attending - You will be able to:
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov
1
Fees: Dates: £3,750 28 Nov – 09 Dec
Programmes held in London feature field visits and guest speakers
Location: Duration: Dubai, UAE One Week
Fees: Dates: £2,200 13 Jun – 17 Jun
3
What you will learn: Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour Practising leadership skills that influence and motivate others to perform Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem Understanding the root causes of behaviour at work Using feedback from staff, stakeholders and customers to create shared understanding Developing teams to work more collaboratively and creatively Practising how to deal with resistance to change and difficult people Improving understanding of team behaviour
Benefits of attending - You will be able to: Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work
A comprehensive and practical approach to leading organisational change and capacity development Understanding how to deal with limited absorptive capacity and resource constraints Assessing, planning and organising participative capacity assessment with your management team Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology Mapping the ‘new work’ into your ‘core work’ by revising your mediumterm strategic plan and annual operational plans Selecting the vital priorities for your organisational development (or capacity building) framework and programme Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations Aligning this work to reinforce your integrated Performance Management System (PMS)
Benefits of attending - You will be able to: Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets
Leadership Programme aim
What you will learn:
Many of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation. This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities. The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.
Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul Programmes held in London feature field visits and guest speakers 07 Nov - 18 Nov Location: Duration: Accra, Ghana One Week
Fees: Dates: £2,200 03 Oct – 07 Oct
How global issues can affect every organisation The importance of strategic planning Why your organisation’s culture is key to future success Different approaches and models of leadership Leadership communication skills, such as public speaking, effective presentations and networking How to assess your own individual leadership style and the importance of being proactive Key drivers for change in your organisation Executive coaching for leaders and other development opportunities Competencies for leaders and for organisational development The need for effective internal communication How to develop your staff and organisation to achieve required outcomes Undertaking a leadership challenge and reflecting on your performance
Benefits of attending - You will be able to: Assess organisational strategy and identify opportunities for improvement Create your own leadership development plan Communicate effectively both with internal and external stakeholders
94% of delegates who attended our ‘Managing People Through Change’ programme rated their time with RIPA International as ‘excellent’.
Evaluation undertaken by 12 clients
Leading Change: Strategy through to Implementation Programme aim
1
2
3
What you will learn:
This programme incorporates RIPA International’s Planning for Change: A Strategic Approach, Implementing Sustainable Change and Managing People through Change: Attitudes and Behaviours into one comprehensive programme. It will equip you with all the skills you need to plan and successfully implement sustainable change within your organisation. You will analyse strategic approaches to implementing successful change and explore how they can be applied or adapted to your organisation. There are also exercises to help you to understand key change theories and their practical implementation. Participants already involved in change programmes will be able to share their experience as well as expanding their knowledge.
Workshop aim
Taking a phased approach to managing and implementing change Identifying the human, technical and financial resources required The leadership skills and strategies that influence behaviour Understanding how to influence attitudes through listening, coaching, contracting and motivating to build trust, confidence and self esteem Identifying what needs to change, why it has changed, and how to plan for it Engaging senior sponsors (internal and external) in the change process Managing barriers and risks to change Planning the culture of the future
Whether you are considering changes to just one or two processes, or to your organisation as a whole, the challenge can be intimidating. Where do you start? Who do you involve? Where do you look for support? How do you know if you have succeeded? How do you make a real difference to the people you are employed to serve? This workshop provides answers to these and other questions. It will show you how reforming your organisation successfully depends upon the quality of your change strategy, the processes you adopt and how you actively engage with your staff and stakeholders.
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London Three Weeks £4,800 20 Jun – 08 Jul 08 Aug – 26 Aug 21 Nov – 09 Dec
Develop robust implementation strategies, processes, tools and techniques Communicate effectively with staff at all levels to prepare them for sustainable change and ensure positive engagement in the change process Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation
Planning for Change: A Strategic Approach Workshop aim
1
2
3
What you will learn:
The workshop is designed to help leaders, organisational strategists and members of change teams to identify and develop the skills and strategies that lead to successful change. It focuses on two core elements: change leadership and strategic thinking and planning. You will explore how both elements can be applied and adapted to your own organisation. This interactive workshop includes exercises to help you understand key change models, theories and their practical implementation. You will also be able to share your experiences of organisational change with other participants and learn from each other’s approaches to development and planning.
Implementing Sustainable Change
What needs to change and why Essential skills for the effective leadership of change strategies and initiatives How to influence and engage senior sponsors and staff throughout the change process Strategic planning for change Identifying and managing barriers to implementing strategies and prioritising the work of those leading the change process Influencing behaviour to create a culture that embraces change Setting targets and standards and evaluating outcomes
The workshop is designed to give you the confidence to implement change in a structured, logical and sustainable manner. It will help you to strike the right balance between changes in your organisation’s systems and processes, and changes in human behaviour.
1
2
3
= Comprehensive training
Define change management strategies and create momentum towards a future where new ways of working emerge from organisational learning Prepare your change management team and senior supporters for the challenges ahead Recognise and use a range of appropriate leadership styles to address the changing needs of the organisation and the individuals who will adopt change proposals
To gain a comprehensive insight into the subject areas that are most relevant to you, we encourage you to combine separate programmes or workshops to cover all the development areas you need to build the knowledge and skills necessary for you. We will suggest appropriate combinations of programmes to meet your specific learning needs, and focused support will help you acquire the right skills to take back with you to your organisation.
2
3
What you will learn:
Location: Duration: Fees: Dates: London One Week £2,200 27 Jun – 01 Jul 15 Aug –19 Aug 28 Nov – 02 Dec
Workshop aim 75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same. This workshop will show you how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective. It includes a case study and a visit to a UK organisation to learn from leaders who have successfully changed behaviours and enhanced performance. The workshop is suitable for all managers and directors responsible for planning work and ensuring that their teams deliver improved products and services.
Location: Duration: Fees: Dates: London One Week £2,200 04 Jul – 08 Jul 22 Aug – 26 Aug 05 Dec – 09 Dec
What you will learn:
1
2
This programme provides senior public service managers with the knowledge and tools to effectively plan and lead organisational capacity development. Participative assessment to identify the improvements needed to strengthen organisational capacity can provide senior management with the basic framework to complete a strategy map for their organisations. This will enable them to successfully lead the ongoing process of change, reform and modernisation. You will receive a ‘toolkit’ of the latest proven methodologies and contribute in roundtable discussions with international experts and peers. You will have the opportunity to share experiences of reforming public services, particularly organisational capacity assessment and development.
Location: Duration: London Two Weeks
Develop robust implementation strategies, processes, tools and techniques Communicate effectively and consistently with staff throughout the change process Review current systems in your organisation to ensure that they fit the direction of change
Managing People through Change: Attitudes and Behaviours
Institutional Development for Permanent Secretaries and Senior Executives Programme aim
How to use a phased approach for managing and implementing change Defining your implementation strategy and selecting the right tools Identifying the human, technical and financial resources required Engaging with, and winning the trust and support of staff and stakeholders How to analyse current working practices and the strategies for improving service output and quality Identifying key sponsors and managers and the behaviours for supporting the change process Identifying and applying key success factors Diagnosing gaps and responding to resistance Prioritising activities that mitigate risks Collecting and analysing feedback from monitoring and evaluation Templates, guidelines and checklists for effective change implementation plans
Benefits of attending - You will be able to:
Benefits of attending - You will be able to: Location: Duration: Fees: Dates: London One Week £2,200 20 Jun – 24 Jun 08 Aug – 12 Aug 21 Nov – 25 Nov
1
Fees: Dates: £3,750 28 Nov – 09 Dec
Programmes held in London feature field visits and guest speakers
Location: Duration: Dubai, UAE One Week
Fees: Dates: £2,200 13 Jun – 17 Jun
3
What you will learn: Identifying styles of learning and leadership and reviewing their effectiveness in influencing attitudes and behaviour Practising leadership skills that influence and motivate others to perform Influencing attitudes by listening, coaching, giving and receiving motivational feedback, and building trust, confidence and self esteem Understanding the root causes of behaviour at work Using feedback from staff, stakeholders and customers to create shared understanding Developing teams to work more collaboratively and creatively Practising how to deal with resistance to change and difficult people Improving understanding of team behaviour
Benefits of attending - You will be able to: Develop leadership skills and techniques to help staff make sustainable changes to organisational behaviour Understand your organisation’s systems and identify and tackle root causes of negative attitudes at work Develop greater awareness of organisation behaviours and enhance your capacity to resolve conflicts and improve inter-personal relationships at work
A comprehensive and practical approach to leading organisational change and capacity development Understanding how to deal with limited absorptive capacity and resource constraints Assessing, planning and organising participative capacity assessment with your management team Identifying a balanced and integrated set of vital areas for improvement using the Common Assessment Framework (CAF) methodology Mapping the ‘new work’ into your ‘core work’ by revising your mediumterm strategic plan and annual operational plans Selecting the vital priorities for your organisational development (or capacity building) framework and programme Creating a Balanced Scorecard Strategy Map, identifying key value chains for managing organisational performance and developing measurable objectives and targets Cascading, rolling out, or extending the process to subordinate (or decentralised) bodies and services, executive agencies and partner organisations Aligning this work to reinforce your integrated Performance Management System (PMS)
Benefits of attending - You will be able to: Focus on strategic options and priorities to clarify your view, position and influence on your government’s reform and modernisation agenda Develop a draft organisational capacity assessment – with vital areas for improvement for your organisation Develop a Balanced Scorecard Strategy Map that incorporates these improvements into an organisational development framework and action plan with objectives, measures and targets
Leadership Programme aim
What you will learn:
Many of the critical issues that today’s leaders face are universal, but the solutions that they need to find have to take into account the particular requirements, context, resources and culture of their individual organisation. This is a practical programme that promotes active learning, in a mutually supportive setting. It is suitable for decision-makers from a wide-range of organisations, sectors and backgrounds around the world. You will have the opportunity to learn, develop or reinforce the skills and techniques to support the development of your overall leadership capabilities. The programme will give you practical knowledge that will help you deal with the issues affecting your organisation and achieve change that is sustainable.
Location: Duration: Fees: Dates: London Two Weeks £3,750 11 Apr – 21 Apr 11 Jul – 22 Jul Programmes held in London feature field visits and guest speakers 07 Nov - 18 Nov Location: Duration: Accra, Ghana One Week
Fees: Dates: £2,200 03 Oct – 07 Oct
How global issues can affect every organisation The importance of strategic planning Why your organisation’s culture is key to future success Different approaches and models of leadership Leadership communication skills, such as public speaking, effective presentations and networking How to assess your own individual leadership style and the importance of being proactive Key drivers for change in your organisation Executive coaching for leaders and other development opportunities Competencies for leaders and for organisational development The need for effective internal communication How to develop your staff and organisation to achieve required outcomes Undertaking a leadership challenge and reflecting on your performance
Benefits of attending - You will be able to: Assess organisational strategy and identify opportunities for improvement Create your own leadership development plan Communicate effectively both with internal and external stakeholders
Effective People Management
2011 Schedule, Spring - Summer What you will learn:
Workshop aim Effective people management is about getting the very best from your staff. To be a successful manager, you need to ensure that the people you employ can achieve their full potential. This workshop is for organisational and departmental managers. It will help you develop your ability to communicate, plan and motivate staff and improve your performance as well as that of your team. It will give you a thorough grounding in the essential people management skills, ensuring that your organisation achieves its agreed goals.
Location: Duration: Fees: Dates: Bangkok, One Week £2,200 21 Nov – 25 Nov Thailand
The role, responsibilities and skills of the effective modern manager Different approaches to performance management What influences staff performance Recruitment and selection issues within the strategic context of an organisation The importance of effective communication Succession planning and talent management Appropriate styles for handling a variety of workplace issues Effective negotiation Develop and enhance your appraisal skills and processes How to motivate and support your staff How to deal with misconduct and other disciplinary issues
Benefits of attending - You will be able to: Assess the potential to improve the recruitment and selection process within your organisation Improve your ability to manage staff effectively Set appropriate standards and targets, communicate them effectively and give staff clear objectives for improving their performance
Month
Weeks
Start
End
May
“RIPA International recognises the importance of transferring new learning into active performance in the workplace. We have, therefore, introduced an innovative learning reinforcement tool to provide follow up learning and communication support for delegates attending all of our courses. This ensures that during and after the programme or workshop the capacity to retain knowledge is increased. During the delivery of our programmes or workshops you will decide upon your main objectives and highlight the key knowledge that you aim to apply within the workplace. After the course completion you will then receive your pre-determined and structured key learning points by opt-in SMS and email in a scheduled pattern and time period. This will ensure that learning points are retained and implemented within the workplace, while offering you the best value for your money and time during and after our programmes and workshops.” Denise Smart, RIPA International Managing Director
Weeks
Start
End
Public Relations
2
27 Jun
08 Jul
Training the Trainer
2
27 Jun
08 Jul
Translating Policy into Legislation
2
27 Jun
08 Jul
Improving Performance and Productivity
2
04 Jul
15 Jul
Monitoring and Evaluation
2
04 Jul
15 Jul
Succession Planning and Talent Management - Lilongwe
1
04 Jul
08 Jul
Community Driven Development: Building Effective Local Services through Community Empowerment
1
04 Jul
08 Jul
June continued
Public and Private Sector Corporate Governance
2
03 May 13 May
A Modern Approach to Procurement: A Strategic Perspective
2
09 May 20 May
Coaching and Mentoring
1
09 May 13 May
Impact Assessment
1
09 May 13 May
Public Sector Reform: Building Capacity and Performance
2
09 May 20 May
Project and Programme Management - Dar es Salaam
1
09 May 13 May
Consulting Skills
2
16 May
Judicial Ethics
1
16 May 20 May
Outsourcing in the Energy and Utility Sector
1
16 May 20 May
Managing People Through Change: Attitudes and Behaviours
1
04 Jul
08 Jul
Speech Writing and Speech Making for Leaders - Lagos
1
23 May 27 May
Supply Chain Management
1
11 Jul
15 Jul
Developing a Modern Human Resource Function
2
23 May
03 Jun
Balanced Scorecard
2
11 Jul
22 Jul
Communication Strategies
2
31 May
10 Jun
Leadership
2
11 Jul
22 Jul
Executive Administration: Developing Core Skills for the Modern Personal Assistant
2
31 May
10 Jun
Ethics, Accountability and Corruption Prevention
2
18 Jul
29 Jul
Financial Risk Management
2
18 Jul
29 Jul
Job Evaluation and Workforce Development Planning
2
18 Jul
29 Jul
Maximising Information: Implementing Records Management Systems
2
18 Jul
29 Jul
Training the Trainer - Kuala Lumpur
1
25 Jul
29 Jul
Developing Strategic Skills for Organisational Improvement
2
25 Jul
05 Aug
Crisis Management
2
25 Jul
05 Aug
Gender Mainstreaming
2
25 Jul
05 Aug
Succession Planning and Talent Management
1
01 Aug
05 Aug
27 May
June
New
Month
July
Mediation in the Workplace
1
06 Jun
10 Jun
Utility Debt Management: Maximising Income and Cash Flow
1
06 Jun
10 Jun
Public Financial Management: Planning and Control
2
06 Jun
17 Jun
Judicial Administration: Benchmarking the Effectiveness of Reform
2
13 Jun
24 Jun
Institutional Development for Permanent Secretaries and Senior Executives - Dubai
1
13 Jun
17 Jun
Combating Fraud in Governments, Business and Civil Society Organisations
2
13 Jun
24 Jun
Evaluating and Developing the Training Function
2
13 Jun
24 Jun
Procurement and Contract Management - Lusaka
1
08 Aug
12 Aug
Procurement Audit
2
20 Jun
01 Jul
Planning for Change: A Strategic Approach
1
08 Aug
12 Aug
Project and Programme Management
2
20 Jun
01 Jul
Energy Audit Techniques
1
15 Aug
19 Aug
Planning for Change: A Strategic Approach
1
20 Jun
24 Jun
PRINCE2®
2
15 Aug
26 Aug
Public Sector Reform: Building Capacity and Performance - Bridgetown
1
27 Jun
01 Jul
Implementing Sustainable Change
1
15 Aug
19 Aug
Implementing Sustainable Change
1
27 Jun
01 Jul
Managing People Through Change: Attitudes and Behaviours
1
22 Aug
26 Aug
Judicial Case Management
1
27 Jun
01 Jul
Public Financial Management: Planning and Control
2
22 Aug
02 Sep
Negotiation and Conflict Resolution
2
30 Aug
09 Sep
Translating Policy into Legislation
2
30 Aug
09 Sep
Public Sector Reform: Building Capacity and Performance
2
05 Sep
16 Sep
Combating Cyber Crime
1
05 Sep
09 Sep
To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11LED1 Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.
August
Leadership Today’s leaders face increasing global economic, social and political challenges. Having an effective management capable of responding to these challenges is critical to an organisation’s sustainability. Success depends upon having a clear strategy and a culture that enables managers to use their skills effectively and encourage the development of future leaders.
RIPA International’s leadership programmes and workshops offer you the opportunity to enhance your knowledge. These programmes and workshops will give you the tools, skills and competencies to create a practical and realistic framework for sustainable change within your organisation. We will provide a forum for examining and reflecting on a diverse range of solutions to particular obstacles and issues that are relevant to each and every leader.
September
+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk
Effective People Management
2011 Schedule, Spring - Summer What you will learn:
Workshop aim Effective people management is about getting the very best from your staff. To be a successful manager, you need to ensure that the people you employ can achieve their full potential. This workshop is for organisational and departmental managers. It will help you develop your ability to communicate, plan and motivate staff and improve your performance as well as that of your team. It will give you a thorough grounding in the essential people management skills, ensuring that your organisation achieves its agreed goals.
Location: Duration: Fees: Dates: Bangkok, One Week £2,200 21 Nov – 25 Nov Thailand
The role, responsibilities and skills of the effective modern manager Different approaches to performance management What influences staff performance Recruitment and selection issues within the strategic context of an organisation The importance of effective communication Succession planning and talent management Appropriate styles for handling a variety of workplace issues Effective negotiation Develop and enhance your appraisal skills and processes How to motivate and support your staff How to deal with misconduct and other disciplinary issues
Benefits of attending - You will be able to: Assess the potential to improve the recruitment and selection process within your organisation Improve your ability to manage staff effectively Set appropriate standards and targets, communicate them effectively and give staff clear objectives for improving their performance
Month
Weeks
Start
End
May
Denise Smart, RIPA International Managing Director
Weeks
Start
End
Public Relations
2
27 Jun
08 Jul
Training the Trainer
2
27 Jun
08 Jul
Translating Policy into Legislation
2
27 Jun
08 Jul
Improving Performance and Productivity
2
04 Jul
15 Jul
Monitoring and Evaluation
2
04 Jul
15 Jul
Succession Planning and Talent Management - Lilongwe
1
04 Jul
08 Jul
Community Driven Development: Building Effective Local Services through Community Empowerment
1
04 Jul
08 Jul
June continued
Public and Private Sector Corporate Governance
2
03 May 13 May
A Modern Approach to Procurement: A Strategic Perspective
2
09 May 20 May
Coaching and Mentoring
1
09 May 13 May
Impact Assessment
1
09 May 13 May
Public Sector Reform: Building Capacity and Performance
2
09 May 20 May
Project and Programme Management - Dar es Salaam
1
09 May 13 May
Consulting Skills
2
16 May
Judicial Ethics
1
16 May 20 May
Outsourcing in the Energy and Utility Sector
1
16 May 20 May
Managing People Through Change: Attitudes and Behaviours
1
04 Jul
08 Jul
Speech Writing and Speech Making for Leaders - Lagos
1
23 May 27 May
Supply Chain Management
1
11 Jul
15 Jul
Developing a Modern Human Resource Function
2
23 May
03 Jun
Balanced Scorecard
2
11 Jul
22 Jul
Communication Strategies
2
31 May
10 Jun
Leadership
2
11 Jul
22 Jul
Executive Administration: Developing Core Skills for the Modern Personal Assistant
2
31 May
10 Jun
Ethics, Accountability and Corruption Prevention
2
18 Jul
29 Jul
Financial Risk Management
2
18 Jul
29 Jul
Job Evaluation and Workforce Development Planning
2
18 Jul
29 Jul
Maximising Information: Implementing Records Management Systems
2
18 Jul
29 Jul
Training the Trainer - Kuala Lumpur
1
25 Jul
29 Jul
Developing Strategic Skills for Organisational Improvement
2
25 Jul
05 Aug
Crisis Management
2
25 Jul
05 Aug
Gender Mainstreaming
2
25 Jul
05 Aug
Succession Planning and Talent Management
1
01 Aug
05 Aug
27 May
June
“At RIPA International, we have introduced an innovative learning reinforcement tool to provide follow up learning and communication support for delegates attending all of our courses. This ensures that during and after the programme or workshop, the capacity to retain knowledge is increased. We recognise the importance of transferring new learning into active performance in the workplace and place emphasis on delivering tangible results that directly benefit organisations. Through ongoing learning, we aim to ensure that you get the best value for your money and time, during and after our programmes and workshops.”
Month
July
Mediation in the Workplace
1
06 Jun
10 Jun
Utility Debt Management: Maximising Income and Cash Flow
1
06 Jun
10 Jun
Public Financial Management: Planning and Control
2
06 Jun
17 Jun
Judicial Administration: Benchmarking the Effectiveness of Reform
2
13 Jun
24 Jun
Institutional Development for Permanent Secretaries and Senior Executives - Dubai
1
13 Jun
17 Jun
Combating Fraud in Governments, Business and Civil Society Organisations
2
13 Jun
24 Jun
Evaluating and Developing the Training Function
2
13 Jun
24 Jun
Procurement and Contract Management - Lusaka
1
08 Aug
12 Aug
Procurement Audit
2
20 Jun
01 Jul
Planning for Change: A Strategic Approach
1
08 Aug
12 Aug
Project and Programme Management
2
20 Jun
01 Jul
Energy Audit Techniques
1
15 Aug
19 Aug
Planning for Change: A Strategic Approach
1
20 Jun
24 Jun
PRINCE2®
2
15 Aug
26 Aug
Public Sector Reform: Building Capacity and Performance - Bridgetown
1
27 Jun
01 Jul
Implementing Sustainable Change
1
15 Aug
19 Aug
Implementing Sustainable Change
1
27 Jun
01 Jul
Managing People Through Change: Attitudes and Behaviours
1
22 Aug
26 Aug
Judicial Case Management
1
27 Jun
01 Jul
Public Financial Management: Planning and Control
2
22 Aug
02 Sep
Negotiation and Conflict Resolution
2
30 Aug
09 Sep
Translating Policy into Legislation
2
30 Aug
09 Sep
Public Sector Reform: Building Capacity and Performance
2
05 Sep
16 Sep
Combating Cyber Crime
1
05 Sep
09 Sep
To provisionally reserve your place or to obtain further details on any of RIPA International’s workshops or programmes, call now on: +44 (0)20 7808 5300 or email us at ripa.training@capita.co.uk and quote ref 11LED1 Tax – Fees for UK programmes and workshops are subject to UK VAT which is applied at the prevailing rate of 20% to all non exempt bodies as determined by UK Revenue and Customs. RIPA International is a division of Capita Business Services Limited. Registered office: 71 Victoria Street, Westminster, London, SW1H 0XA. Registered in England No. 2299747. Part of Capita plc.
August
Leadership Today’s leaders face increasing global economic, social and political challenges. Having an effective management capable of responding to these challenges is critical to an organisation’s sustainability. Success depends upon having a clear strategy and a culture that enables managers to use their skills effectively and encourage the development of future leaders.
RIPA International’s leadership programmes and workshops offer you the opportunity to enhance your knowledge. These programmes and workshops will give you the tools, skills and competencies to create a practical and realistic framework for sustainable change within your organisation. We will provide a forum for examining and reflecting on a diverse range of solutions to particular obstacles and issues that are relevant to each and every leader.
September
+44 (0)20 7808 5300 www.ripainternational.co.uk ripa.training@capita.co.uk