Process Improvement to Raise Performance Process Improvement to Raise Performance Overview This course is designed to give you a thorough grounding in the practical techniques and methodologies of process improvement, thereby enabling you to enhance team or organisational performance.
Who is it for? Anyone who needs practical tools to identify, map and improve their work processes to raise team or organisational performance.
What you will learn:
Process identification The importance of processes Defining a process Types of process Identifying a process and its key players Methodologies
Process mapping: Factors to take into account when deciding where to start Project definition – objectives, stakeholders, scope and risks Examining inputs, outputs, measures and controls Process layers and interfaces – how far do we go? The flowchart method of process mapping Practical mapping exercise: tools and techniques; questioning and interviewing; group facilitation; drawing, confirming and agreeing a map; reviewing the results – agreeing measures and improvements Process improvement: Criteria for change – gaps, blockages, overlaps Implementation of different types of change Measurables and outcomes Mapping and agreeing the new process Implementing the new process Monitoring and reviewing progress
Benefits of attending – You will be able to:
Learn how to identify and define your processes and understand the importance of effective processes in order to achieve results Acquire the tools and techniques to map your processes in order to identify where improvements are required Improve processes so that change can implemented to raise performance
Duration: 1 day Ref: BPRIM To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. © Capita Learning & Development
Process Improvement to Raise Performance
To book onto this course, or to find out further information, please call 0800 022 3410. All bookings subject to the Capita Terms and Conditions. Š Capita Learning & Development