Ref r ming Fut ure
FOR TH E
NOVEMBER 11-13, 2024 | MYSTIC L A KE CENTER
76
WELCOME
In just a few months, our 76th convention & exposition— Care Providers of Minnesota’s annual, premier education event—begins. For three days—November 11-13, 2024— we will be back at Mystic Lake Center in Prior Lake, providing you with outstanding education sessions, keynote presentations, opportunities to meet with exhibitors, time to visit with friends and peers, celebrate award recipients—including a record amount of national quality award recipients—and Leading4Life graduates, and of course, enjoy Monday’s Expo reception, a NEW IPC Escape Room experience, and a special event by Monarch Healthcare Management planned for Tuesday evening.
It’s a packed three days! Now, here’s a quick overview at what we have planned:
66 learning sessions led by knowledgeable and seasoned presenters. Sessions address a wide range of topics that providers are facing today, including sessions that fit our theme of Reframing for the Future. These sessions include AI (artificial intelligence), virtual reality, and technological advancement in LTC. And new this year are sessions specific to the dietary profession.
Two incredible keynote presentations! Monday’s keynote presenter is Avi Olitzky, president/consultant of Olitzky Consulting Group. Avi’s presentation will explore how artificial intelligence and innovative technologies are revolutionizing the long-term care industry.
Jerald Cosey is Tuesday’s keynote presenter. Cosey is a consultant, executive coach, author, and owner of J Cosey Speaks; his presentation will help you uncover strategies for implementing strong leadership skill-development to improve communication, produce quality outcomes, and positively impact retention.
Our annual meeting on Monday is open to all members. Attending is important as it provides you with an opportunity to participate in governance decisions for the Association, as well as meet those who will guide the Association in the coming years. (Note, the annual meeting is open to all members and lunch* will be provided; however, an RSVP is required.)
Expo hours that make the best use of everyone’s time! It starts with an exhibitors’ reception on Monday in the expo hall at 4:30 PM. Grab something to eat and drink and visit with our valued business partners. Dedicated expo hours continue Tuesday, allowing for additional discussions—and a complimentary lunch*!
IPC Escape Room is a new event open to all members, taking place on Monday after the expo hall reception. The Infection Prevention Control Escape Room is a fun, interactive experience. Participate here and then use the experiece to educate your own staff on how to protect residents and coworkers from infectious disease threats in healthcare.
Monarch Healthcare Management and friends will host an event on our second night of convention. Details will be forthcoming, but look for more information about this event on our website and on-site at Mystic Lake Center.
Care Providers of Minnesota’s Foundation Silent Auction will be held Tuesday from 9:30 AM-5:00 PM. 100% of the funds raised through the annual silent auction are used for caregiver scholarships—so plan to bid early and often!
We invite you to browse through this guide to see all the great opportunities we have in store for you—and keep checking online at: careproviders.org/convention for the latest updates. You can also get updates on your mobile devices; be sure to download our convention app at: my.yapp.us/CPMCON24
We look forward to seeing you there!
*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.
Toby Pearson President/CEO Care Providers of Minnesota
Amanda Johnson, Chair, Board of Directors Care Providers of Minnesota
“Healthcare Academy’s (HCA) curriculum is all-encompassing and current, covering a broad spectrum of vital subjects I am thankful for the expertise and knowledge that HCA imparts to our St. Otto’s Care Center team members. HCA equips us with healthcare skills and fosters a robust and up-to-date learning platform I wholeheartedly endorse HCA to any organization seeking a reliable educational platform.” Donna Potter, Administrator, St. Otto’s Care Center
MONDAY, NOVEMBER 11, 2024
7:00 AM-4:00 PM Registration open Registration desk/Pre-Function
7:15-8:15 AM Board meeting (w/breakfast) Chaska I & II
7:00-10:15 AM Morning coffee Pre-Function
8:30-9:45 AM
100 series learning track Anoka, Owatonna, Waconia I-VI, Winona I
10:15 AM-Noon Keynote by Avi Olitzky and awards Mystic Showroom
Noon-1:45 PM Lunch & networking (see p. 27 for food options)
12:15-1:45 PM Annual membership meeting* | *** Isanti
1:45-3:00 PM 200 series learning track
2:45-3:30 PM Afternoon snacks
3:15-4:30 PM 300 series learning track
Anoka, Owatonna, Waconia I-VI, Winona I
Pre-Function
Isanti, Owatonna, Waconia I-VI, Winona I
4:15-6:30 PM Exposition reception Minnetonka Ballroom
6:00-8:00 PM Escape Room IPC Training Waconia I
TUESDAY, NOVEMBER 12, 2024
7:30 AM-4:00 PM Registration open Registration desk/Pre-Function
8:00-10:00 AM Morning coffee Minnetonka Ballroom
8:15-9:30 AM
400 series learning track
Anoka, Isanti, Owatonna, Waconia I-VI, Winona I
9:30 AM-5:00 PM Foundation Silent Auction Pre-Function
9:30 AM-1:30 PM Expo open Minnetonka Ballroom
10:00-11:45 AM Keynote by Jerald Cosey and awards Mystic Showroom
11:45 AM-1:15 PM Expo—free lunch for convention attendees*** Minnetonka Ballroom
1:15-2:30 PM 500 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I
2:15-3:15 PM Afternoon snacks Pre-Function
3:00-4:15 PM 600 series learning track Anoka, Isanti, Owatonna, Waconia I-VI, Winona I
4:30-5:50 PM Emerging Leaders Group Chaska I
5:00-8:00 PM Monarch Healthcare Management** Minnetonka Ballroom
WEDNESDAY, NOVEMBER 13, 2024
7:30-10:00 AM Registration open Registration desk/Pre-Function
7:00-10:00 AM Morning coffee Pre-Function
8:00-9:15 AM 700 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
9:30-10:45 AM 800 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
11:00 AM-12:15 PM 900 series learning track Anoka, Isanti, Owatonna, Waconia I-VI
* The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2025 officers and directors; and connect with friends and acquaintances. Lunch is provided for full meeting participants only; RSVP for lunch when registering for convention.
** Sponsors will have a limited number of FREE wristbands available for conference attendees. List of sponsors and details available on-site at convention.
*** To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.
PRESENTING SPONSOR
LEVEL 1
Restrooms and water stations are located down every main hallway
LEVEL 1
I, II & III
Restrooms and water stations are located
Waconia V & VI
Anoka I, II & III
Minnetonka Ballroom
Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level)
Monday’s Annual Meeting will be held in the ISANTI room
(EXPO HALL)
FREE PARKING LOT
Exposition is in the MINNETONKA Ballroom*
LEVEL 1 & 3 FLOOR MAP
* Monday’s expo reception & Tuesday’s lunch will be available in this area
Monday’s Annual Meeting will be held in the ISANTI room
Waconia I Waconia II Anoka I, II & III
Minnetonka Ballroom
(EXPO HALL)
Owatonna I, II & III
Waconia III & IV
Lactation Room (located by the restrooms). No key required. Isanti I, II & III ANNUAL MEETING
Waconia
Isanti I, II & III ANNUAL MEETING
Chaska I RSVP MEETING ROOM
the speaker room)
Winona II SPEAKER ROOM/ CHECK-IN
Exposition is in the MINNETONKA Ballroom*
EXHIBITOR CHECK-IN
COAT RACK behind escalators
hallway to ANOKA rooms
* Monday’s expo reception & Tuesday’s lunch will be available in this area
hallway to OWATONNA & WACONIA rooms
EXHIBITOR CHECK-IN
INFORMATION/ REGISTRATION DESK
hallway to ANOKA rooms
LEVEL 3
Winona I DIETARY SESSIONS ROOM
Winona II SPEAKER CHECK-IN
LEVEL 3
Winona I DIETARY SESSIONS ROOM
hallway to WACONIA rooms
hallway to OWATONNA & WACONIA rooms
INFORMATION/ REGISTRATION DESK
Monday’s Board of Directors’ Meeting will be held in Chaska I & II meeting rooms (3rd level)
Escalator from Main Floor to Level 3
REFLECTION ROOM*
Chaska II will be open starting Monday at noon and during regular convention hours as a reflection room—a quiet space designated for reflection, meditation, and prayer.
PRIVATE MEETING ROOM*
For your convenience, Chaska I will be available during select times for private meetings during the convention. The room can be reserved for one-hour blocks of time only.
Escalator from Main Floor to Level 3
Please make your reservation in the speaker room: Winona II.
• Monday, noon–4:30 PM
• Tuesday, 8:00 AM–4:30 PM
• Wednesday, 8:30 AM–12:30 PM
*Use of these rooms must follow all Mystic Lake guidelines including those regarding no outside food and beverages.
THANK YOU IN ADVANCE FOR YOUR COOPERATION.
CARE PROVIDERS OF MINNESOTA’S 76TH ANNUAL CONVENTION & EXPOSITION
PARKING
Our convention & exposition continues to be the most cost-effective, professional opportunity for you and your staff. Join us for 66 breakout sessions, two keynotes, 84.5 hours of education, and earn up to 13.25 CEs with full participation.
There are multiple locations to park for FREE at Mystic Lake. More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance.
DOWNLOAD THE APP
Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more— right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend: my.yapp.us/CPMCON24.
DIGITAL HANDOUTS
All education session materials will be available on the convention app and website. If you want to preview/ download/print the materials beforehand, session materials will be available the week of November 4, 2024. Note: no printed handouts will be available on-site.
CEs/EDUCATION EVALUATIONS
Tracking attendance for CE purposes will be through a QR code you can scan using your smart phone. Evaluations will also be through the QR code process. (See pages 9 for more information.)
VOLUNTEER TO BE A GREETER
If you are attending the convention, sign up to be a session greeter! (A link to sign up will be included in your registration confirmation email.)
PHOTOS/VIDEOS
Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.
HEALTH & SAFETY PROTOCOLS
The protocols will be finalized in the fall to ensure the wellbeing of all Convention & Exposition participants. Please check the convention website for updated protocols.
GENDER-NEUTRAL RESTROOMS & LACTATION ROOM
Gender-neutral restrooms are located on both ends of the main floor foyer/Level 1. A lactation room is located near the restrooms by the Waconia rooms. No key required.
CODE OF CONDUCT
Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for program participants and CPM staff. Please see our updated code of conduct on our on website at: careproviders.org/convention.
SPECIAL ACCOMMODATIONS
It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.
DIETARY
To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.
BADGES
A name badge will be mailed to you in advance of the convention for registrations received by October 25, 2024
Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and specialty ribbons will also be available on-site. All attendees must be wearing a name badge to gain admittance to the education sessions, events, and exposition area.
CANCELLATION POLICY/NO-SHOW POLICY
We understand that circumstances arise that may prevent you from attending the Convention & Exposition after you have registered. If you cancel on or before Wednesday, October 23, 2024, we will gladly refund your registration and retain a $50 cancellation/administration fee, per attendee.
We are unable to offer any refund after Wednesday, October 23, 2024, for canceled registrations. We encourage you to find someone to take your place if possible. No-shows are charged the full registration fee and receive access to convention materials. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.
HOW TO REGISTER
Each convention attendee must register separately. You will need to register online, so make sure you have your Care Providers of Minnesota username and password (don’t know your login? Go to: careproviders.org/Loginhelp).
Register online at: careproviders.org/convention; click on the registration icon, and fill out the form. Once your registration is received, you will receive a confirmation via email. For registration to be complete, you will need to answer two questions that indicate you’ve read and agree to Care Providers of Minnesota’s Code of Conduct and updated health and safety protocols found on our convention website.
COST
• Care Providers of Minnesota individual member rate: $375 per member registrant, including CEs
• Prospective member rate: $525 per prospective member registrant, including CEs
• Government rate: $100 per government registrant, including CEs
• Student rate: $75 per student registrant, no CEs
RESERVATIONS
A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $159.00 per night, plus tax, until October 9, 2024, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.
You can make your guest room reservation online at: careproviders.org/CPMConHotel or by calling Mystic Lake at 952-445-9000. The rate you will receive is the current booking rate at time of call—you must mention Care Providers of Minnesota to be booked into the hotel. You can also go to https://mysticlake.com and use access code CAREPRO to bring up the block while booking a reservation.
Please make every effort to stay at Mystic Lake Hotel In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel.
CONTINUING EDUCATION CREDITS & EVALUATIONS FOR CONVENTION
To receive your CEs, you need to scan a QR code with the camera on your smart phone at the end of each session.
The QR code for each session will show up in the last slide of the session’s PowerPoint presentation. Each code is specific to that particular series.
The QR code brings you to a Google form—please fill it out completely for your CEs per session.
The QR code is an example of what to expect at an in-person event.
Test out the example & prepare yourself before our Convention & Exposition.
Don’t have a smart phone—or having trouble with it? Neighbors/colleagues can help (submissions per phone are not limited). We will also have a “master” code list at the registration/information desk, so if you are having any issues, check with Care Providers of Minnesota staff to get your submission completed.
Due to accreditation purposes, all troubleshooting to ensure CE receipt must be addressed on site.
No more paper tracking forms or paper evaluations! The session evaluation is built into the QR code process.
Please make sure you enter your correct Care Providers of Minnesota ID number (it will be on the bottom of your name badge). This ID number ensures your CEs go to you. You can spell your name wrong, but if you get this number wrong, your CEs won’t be right.
CARE PROVIDERS OF MINNESOTA IS PLEASED TO OFFER ACCREDITED CONTINUING PROFESSIONAL EDUCATION:
MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM SERVICES & SUPPORTS
Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for LongTerm Services & Supports for a maximum 13.25 clock hours.
MINNESOTA STATE BOARD OF SOCIAL WORK
Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.
DIETARY
ANFP and CBDM CEs for CDMs and Dieticians are pending approval.
MINNESOTA BOARD OF NURSING
Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.
Convention offers nurses a maximum of 13.25 contact hours.
OTHER DISCIPLINES
All other disciplines are encouraged to track their attendance using a QR code you can scan using your smart phone and submit attendance reports to the appropriate agency for their discipline.
Did you know that all convention learning session presenters are VOLUNTEERS?
They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation. Their willingness to share their insight and expertise deserves a big THANK YOU, and we hope you will show your appreciation to them.
Check out the amazing selection and variety of silent auction items on Tuesday, November 12th on the main floor—Minnetonka Ballroom foyer. Bidding begins at 9:30 AM and ends at 5:00 PM that day. Winners will be notified by text immediately after the auction ends. Items must be picked up that evening by 6:00 PM.
TYPICAL SILENT AUCTION ITEMS INCLUDE:
• Gift cards to local favorite restaurants
• Spa gift certificate
• Themed baskets
Stop by and bid on a variety of items.
All proceeds benefit Care Providers of Minnesota’s Foundation Scholarship program.
MONDAY: NOVEMBER 11, 2024
CONCURRENT SESSIONS: 100 SERIES | 8:30–9:45 AM
101: Workers’ compensation
102: Should an administrator be involved in A/R?
103: Assisted living contract terminations—Tales from the real world
104: Unraveling the mystery of the SNF final rule 2025
105: Assessments & change in condition in assisted living
106: Polypharmacy & dementia—Lessons learned from LTC pharmacists
108: Food code & allergen update
CONCURRENT SESSIONS: 200 SERIES | 1:45–3:00 PM
201: QAPI quest—Fundamentals of quality in LTC
202: IDT process for GG—Increase reimbursement while improving quality & accuracy
203: Managing VA issues & investigations—How to avoid provider vulnerability
204: Alert! 2.0—CMS’ final rule for minimum staffing standards & NHWSB updates
205: Empowering our LTC workforce with virtual reality—An immersive training experience
206: SNF—A new era (MDS, VBP, QRP & more!)
208: From bland to grand—A purée revolution
CONCURRENT SESSIONS: 300 SERIES | 3:15–4:30 PM
301: QAPI masterclass—Elevating excellence in LTC
302: Waivered services—Programs in assisted living
303: An outsider’s perspective on the future of care
304: Assisted living investigations & reconsiderations
305: Working together with your memory care families
306: Investing in leadership—The key to senior living stability
308: Cultural sensitivity in menu planning
TUESDAY: NOVEMBER 12, 2024
CONCURRENT SESSIONS: 400 SERIES | 8:15–9:30 AM
401: Leveraging your brand to impact recruitment, retention & reputation
402: Provider owned networks—A tool for AL & SNF providers to drive value-based care
403: Trauma-informed care
404: Recommendations for providers regarding critical employee & labor relations—Issues, risks & strategies
405: What would Dr. Brose do? Bring your challenging behavioral health cases for consultation & recommendations
406: Lessons from Leading4Life
407: The happy factor at work—Unlocking productivity, wellness & success
408: Eat fresh! Gardens for LTC—Hurdles, regulations & results
CONCURRENT SESSIONS: 500 SERIES | 1:15–2:30 PM
501: Hot Topics by MDH’s ICAR
502: Accounts receivable—Collection strategies & tips
503: Common issues found on AL engineering surveys
504: 2024 Employment law update—What LTC providers need to know
505: Psychological tips to increase client/resident engagement & improve clinical & customer service outcomes
506: Substance use disorders (SUDs) in residents
507: Dietary & nursing—Effective collaboration
508: Advocacy 101
CONCURRENT SESSIONS: 600 SERIES | 3:00–4:15 PM
601: The Minnesota Nursing Home Workforce Standards Board— Labor & employee relations, issues, risks & recommendations
602: Monitoring & investigating drug diversion
603: HPSP—Truths & myths of monitoring
604: Cannabis use by employees—Privacy rights & employer rights
605: Breaking ground—Innovations in memory care
606: Practical de-escalation strategies & managing mental health needs of residents
607: Nursing facility regulatory updates & feedback results from MDH
608: Collaborative systems change—HRD’s approach to systemic change & improved outcomes
WEDNESDAY: NOVEMBER 13, 2024
CONCURRENT SESSIONS: 700 SERIES | 8:00–9:15 AM
701: A how-to guide to meaningful end-of-life conversations
702: Nursing facility rates & program updates from DHS
703: Prioritizing mental health—Introduction to Mental Health First Aid training
704: Marketing metrics—How to set & monitor sales to reach your occupancy goals
705: Understanding the assisted living survey process
706: The future of healthcare is bright! Learn how HOSA is building the healthcare workforce talent pipeline
707: Artificial intelligence 101—An introduction to AI & IT security concerns
CONCURRENT SESSIONS: 800 SERIES | 9:30–10:45 AM
801: How do we support end-of-life journeys in senior care?
802: Better together—A review of the Surgeon General’s advisory on the epidemic of loneliness & healing benefits of community connection
803: Achieving excellence—Insights from AHCA/NCAL Quality Award recipients
804: The ones who really care—Lessons learned after 250 talks with healthcare heroes
805: How to take your assisted living survey from good to great 806: Reimbursement excellence—Navigating PDPM impact, financial optimization & compliance strategies
807: Unlocking the power of AI—A healthcare professional’s guide to transformers
CONCURRENT SESSIONS: 900 SERIES | 11:00 AM–12:15 PM
901: How to help people find pride with motivational interviewing
902: Building bridges—Leaders championing diversity
903: Let’s talk about ageism in LTC
904: Strategic pricing in senior living—Forecasting, market demands & effective strategies
905: The trusted leader
906: How to finance additional homes with less cash
907: MNOSHA update 2024
Minimizing Senior Care Risks
The Senior Living practice is committed to delivering the resources organizations need to manage the countless risks associated with resident care. Our team of experts brings unparalleled service and innovation to keep pace with ever emerging risks.
Primary Specialization
• Assisted Living Communities
• Continuing Care Retirement Communities
• Life Plan Communities
• Hospice
• Home Health and Home Care
• Independent Living Communities
• Skilled Nursing Facilities
• Long-Term Acute Care Hospitals
• Memory Care
3,600+
200,000+ beds/units
DISTANCING ONESELF FROM & EMBRACING
TOMORROW: AI AND INNOVATION IN LONG-TERM CARE
Avi Olitzky, President and Principal Consultant, Olitzky Consulting Group
Mystic Showroom | 10:15 AM–NOON
Explore how artificial intelligence and innovative technologies are revolutionizing the long-term care industry. This session will delve into the practical applications of AI, from enhancing patient care to streamlining administrative tasks. Participants will learn how to leverage these tools to address workforce challenges and improve operational efficiency, ensuring a sustainable and high-quality care environment for the future.
Avi’s presentation will help you:
• understand the current and emerging AI technologies applicable to long-term care settings;
• identify strategies for integrating AI to improve patient outcomes and operational efficiency;
• explore change management techniques to effectively implement new technologies and engage the workforce.
Avi is a futurist who thrives on collaborating with visionary organizations and individuals dedicated to positive global impact. He is also the co-founder and chief people and spiritual officer of SpirituWell, a virtual spiritual care provider providing expanded access to spiritual care and chaplains across diverse faiths and denominations in real-time.
Over the course of his professional career, Avi has served as senior rabbi to one of the largest congregations in North America; successfully launched and grown innovative information technology and content-driven production companies and organizations; and was a founding board chair and board member for numerous non-profits.
AWARDS PRESENTED* AT MONDAY’S KEYNOTE
Caregiver of the Year
Dedicated Service
Employee of the Year
Rising Star
Up & Coming Leader of the Year
Volunteer of the Year
* subject to change
Monday’s keynote sponsored by
National Quality Award recipients will be recognized at Monday’s keynote presentation
BECOMING A FIVE-S.T.A.R. LEADER:
THE JOURNEY TO EXCELLENCE IN
SENIOR CARE
Jerald Cosey, BA, HFA, CNA, Chief Executive Officer, J. Cosey Speaks, Inc.
Mystic Showroom | 10:00–11:45 AM
AWARDS PRESENTED* AT TUESDAY’S KEYNOTE
Employee of the Year
Leader of the Year
Nurse of the Year
Chairperson’s Choice
Lifetime Achievement
Member of the Year
* subject to change
Jerald Cosey believes the advancement of healthcare requires leaders to align with their professional purpose and a commitment to skill set development. Both allow leaders to meet the ever-changing demands of healthcare and develop leaders to help advance the senior healthcare profession and its organizations.
Drawing on his ten-plus years of experience as a nursing home administrator and leadership development director, Cosey will share real-time examples and lessons learned from his journey from pharmaceutical sales executive to senior healthcare leader.
Join us at this session to learn how to strategically transform your actions to achieve results and how to enhance and build your mindset and skill set continually. Cosey is passionate about empowering leaders to advance senior healthcare and is the author of Becoming a Five-S.T.A.R. Leader: A Life’s Journey to Senior Care Excellence.
Jerald Cosey is a senior healthcare leader, consultant, executive coach, author, and professional speaker. He is the owner of J. Cosey Speaks, a training and development company dedicated to empowering leaders to advance senior healthcare.
Jerald recently served as the operational leadership development director for American Senior Communities (ASC), Indiana’s largest senior living and senior healthcare company. In this role, he was responsible for developing leaders for over 90 skilled nursing and assisted living communities in Indiana and Kentucky.
Leading4Life Fellowship graduates will be recognized at Tuesday’s keynote presentation. See page 21 for list of the 2024 graduates.
CARE PROVIDERS OF MINNESOTA AWARD RECIPIENTS
CARE PROVIDERS OF MINNESOTA’S 2024 AWARDS PROGRAM RECOGNIZES OUTSTANDING PEOPLE AND PROGRAMS WHO SERVE YOUR RESIDENTS, TENANTS, STAFF, AND COMMUNITY.
CAREGIVER OF THE YEAR
Nancy Wlasiuk
LEAD RESIDENT ASSISTANT, MA
The Lodge of Winthrop
LEADER OF THE YEAR
Amy Howard
EXECUTIVE DIRECTOR
Oak Ridge Place
DEDICATED SERVICE
Patrice Goette ADMINISTRATOR
Seasons Healthcare
NURSE OF THE YEAR
Nicole Coequyt
DIRECTOR OF HEALTH SERVICES
Heritage Pointe Senior Living
EMPLOYEE OF THE YEAR
Chuck Kraus-Schlichtmann BUS DRIVER
SilverCrest Properties
RISING STAR
Felicia Wagner DIRECTOR OF HOUSING & SERVICES
Arthur’s Senior Care
UP & COMING LEADER OF THE YEAR
Kristen Yang
ASSISTANT EXECUTIVE DIRECTOR SilverCreek on Main
VOLUNTEER OF THE YEAR
Bill Maus VOLUNTEER SilverCreek on Main
LIFETIME ACHIEVEMENT AWARD
Gail Sheridan
EXECUTIVE VICE PRESIDENT
Lifespark Senior Living
CHAIRPERSON’S CHOICE AWARD
Valerie Cooke
DIRECTOR, NURSING FACILITY RATES AND POLICY
Minnesota Department of Human Services
CONGRATULATIONS TO OUR 2024 AWARD RECIPIENTS: Nancy, Patrice, Chuck, Amy, Nicole, Felicia, Kristen, Bill, Gail, and Valerie.
And congratulations to US Representative Michelle Fischbach, recipient of the 2024 Public Official Recognition Award.
Congresswoman Michelle Fischbach was chosen for this award due to her tireless advocacy in opposition to the CMS staffing regulations on behalf of our profession.
Congratulations to Jennifer Gleason CHIEF OPERATING OFFICER Living Services Foundation 2023 MEMBER OF THE YEAR
Jennifer was chosen because even though she juggles several careers, she has always stepped up when anything was needed—whether that was time, commitment, or dedication.
MONDAY | 8:30–9:45 AM
101: WORKERS’ COMPENSATION
Navigating the complexities of workers’ compensation can be a daunting task for long-term healthcare administrators and owners. This session will provide a comprehensive overview of the workers’ compensation process, from injury to resolution. We will explore best practices for managing claims, ensuring compliance, and supporting injured employees throughout their recovery. Attendees will gain insights into effective strategies for reducing costs, preventing workplace injuries, and improving overall outcomes.
Nathan Gaffaney, Team Business Leader, SFM Mutual Insurance Company
Cheryl Howland Bowsfield, JD, Senior Defense Counsel, Lynn, Scharfenberg & Associates
Diana Sentyz, Claims Specialist, SFM Mutual Insurance Company
Cole Wynveen, Team Business Leader, SFM Mutual Insurance Company
Target Audience: Assisted Living Facility
102: SHOULD AN ADMINISTRATOR BE INVOLVED IN A/R?
A panel of administrators will talk about who, what, when, why, and how they manage their aging accounts receivable. They will give insight into which departments and staff play an integral part in maintaining a successful bottom line.
Laura Borris, LNHA, LALD, Sacred Heart Care Center
Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc.
John Huhn, LNHA, LALD, Vice President of Senior Living Operations, Community Living Solutions
Morgan Skeim, Administrator, North Star Manor
Nancy Stratman, LNHA, Senior Services Administrator, Cuyuna Regional Medical Center-Care Center
Target Audience: Skilled Nursing/Nursing Facility/Assisted Living Facility
103: ASSISTED LIVING CONTRACT TERMINATIONS—TALES FROM THE REAL WORLD
Assisted living providers typically don’t want to be in a situation where they must terminate a resident’s contract. However, sometimes this can’t be avoided. We all know there are a lot of technical requirements related to contract terminations, but what really happens when a provider goes down this road? This session will focus on the impact initiating the termination process can have on providers, residents, and their family members. By discussing different termination scenarios, this session will also address the good and not-so-good outcomes that can result from the termination process.
Michelle Klegon, Attorney, Klegon Law Office
Target Audience: Assisted Living Facility
104: UNRAVELING
THE MYSTERY OF THE SNF FINAL RULE 2025
The FY2025 final rule has impacted the MDS, PDPM reimbursement, non-therapy ancillary services, nursing facility enforcement, QRP, and VBP quality programs. Furthermore, CMS is considering applying quality programs to all payors including managed care, Medicaid, and private pay. Plan to attend this informational session and unearth the mystery of the SNF final rule 2025 and the potential impact on reimbursement.
Colleen Toebe, RN-MSN, CWCN, RAC-MTA, RAC-MT, Director of Consulting Services, Pathway Health
Target Audience: Skilled Nursing/Nursing Facility
105: ASSESSMENTS & CHANGE IN CONDITION IN ASSISTED LIVING
Assessments play a crucial role in the operation of assisted living facilities, as well as playing a pivotal role in ensuring the well-
being of residents. Unlock the key components that contribute to excellence in assessment practices and gain insights into managing the associated workload and responsibilities inherent in this critical role. Whether you’re a seasoned healthcare professional or new to the field, the content is designed to provide actionable insights that can be applied directly to your role.
Julie Dietz, VP of Community-Based Services, Senior Care Solutions Target Audience: Assisted Living Facility
106: POLYPHARMACY & DEMENTIA—LESSONS LEARNED FROM LTC PHARMACISTS
How many medications are too many? Most of us understand that the more medications someone takes, the greater the risk becomes for side effects, falls, and hospitalizations. When a patient has memory loss or can no longer advocate for themselves, the risk of harm becomes even greater, and the side effects become harder to identify. These risks are further compounded when our residents take five or more medications and see multiple specialty providers. Join Kristina and Nicole, LTC consultant pharmacists, as they discuss the role of deprescribing to improve clinical outcomes and quality of life for residents living with dementia. Learn the how, when, and where to start in the deprescribing process.
Nicole Barnett, Consultant Pharmacist, Guardian Pharmacy of Minnesota
Kristina Degiovanni, Consultant Pharmacist, Guardian Pharmacy of Minnesota
Target Audience: All members
108: FOOD CODE & ALLERGEN UPDATE
Review the 2022 changes to the FDA Food Code, with additional information provided on additions to major allergens. This presentation will include background on the allergen change, foods, and specific ingredients to look out for, pitfalls with labeling compliance, and ideas/resources for training your employees.
Colleen Zenk, CDM, CFPP, Food Safety Educator
Target Audience: All members
MONDAY | 1:45-3:00 PM
201: QAPI QUEST—FUNDAMENTALS OF QUALITY IN LTC
Whether you are new to Quality Assurance & Performance Improvement (QAPI) or just looking for a refresh, join us for an engaging session demonstrating how QAPI efforts support quality and promote person-centered care. This session will focus on the integration of QAPI management requirements and regulations with practical strategies to establish a successful QAPI structure through the utilization of examples, tools, and case studies. Equip yourself with the knowledge and tools to move beyond the “reporting of data” and enhance quality care in your facility.
Tori Edie, Quality Improvement Advisor, Stratis Health/Superior Health Quality Alliance
Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance
Target Audience: All members
202: IDT PROCESS FOR GG—INCREASE REIMBURSEMENT WHILE IMPROVING QUALITY & ACCURACY
This presentation provides an in-depth understanding of Section GG of the Minimum Data Set (MDS) for interdisciplinary team (IDT) documentation. Section GG focuses on assessing a resident’s functional abilities, crucial for comprehensive care planning and quality outcome measurement. The presentation covers the purpose and components of Section GG, the scoring system, documentation guidelines, interdisciplinary collaboration,
monitoring progress, training, and education. A review of how GG impacts reimbursement and quality measures with an emphasis on the importance of accurate documentation, interdisciplinary collaboration, and how to have documentation to support improved resident outcomes from admission to discharge MDS.
Robin Stern, MSN, RN, RAC-CT, IP, National MDS Director, Advanced Health Institute
Target Audience: Skilled Nursing/Nursing Facility
203: MANAGING VA ISSUES & INVESTIGATIONS—HOW TO AVOID PROVIDER VULNERABILITY
Investigating VA issues today isn’t as simple as it used to be. There are a lot of moving parts and a lot of “publics” to address. How can providers navigate these often murky waters without making themselves more vulnerable to additional issues? This session will focus on what happens when a VA issue arises and offer tips on how to manage VA investigations and their aftermath.
Michelle Klegon, Attorney, Klegon Law Office
Target Audience: All members
204: ALERT! 2.0—CMS’ FINAL RULE FOR MINIMUM STAFFING STANDARDS & NHWSB UPDATES
Attorney Ryan Usher and compliance specialist/paralegal Jen Bernstein will discuss CMS’ April 2024 final rule on minimum staffing requirements for skilled nursing facilities. The session will cover implementation timing requirements, strategies for complying with the staffing mandate, regulatory considerations, and exemption requirements. Mr. Usher and Ms. Bernstein will also educate providers on the status of the Nursing Home Workforce Standards Board’s rulemaking and the anticipated impact of the same.
Jennifer Bernstein, Compliance Specialist/Paralegal, Rodè & Coffin, LLC
Ryan Usher, Attorney, Rodè & Coffin, LLC
Target Audience: Skilled Nursing/Nursing Facility
205: EMPOWERING OUR LTC WORKFORCE WITH VIRTUAL REALITY—AN IMMERSIVE TRAINING EXPERIENCE
In this session we will explore virtual reality (VR) as the next cornerstone of clinical education. By stepping into a VR environment, you can provide both educator and learner with a next level experience when it comes to deepening clinical knowledge. We will discuss the complexities of introducing this model, along with where the general clinical VR roadmap is heading. VR can be leveraged to take a comprehensive approach and bring education to the entire team.
Daniel Bamigbade, CNA/Healthcare Intern, Monarch Healthcare Management
Marcus Kubichek, Director of Innovation, Monarch Healthcare Management
Linda Sue Lewis, RN, DON, Monarch Healthcare Management
Target Audience: All members
206: SNF—A NEW ERA (MDS, VBP, QRP & MORE!)
Revisions to the MDS include structural data redesign, standardized patient assessment elements, social determinants of health, and additional focus on reducing preventable hospitalizations. The session will provide strategies to operationalize and review the changes to the Five-Star Quality Rating System, Quality Reporting Program (QRP), quality measures, and Value-Based Purchasing program. The change implications of an expansion of the QRP requires MDS submission for all SNF patients, regardless of payer.
Colleen Toebe, RN-MSN, CWCN, RAC-MTA, RAC-MT, Director of Consulting Services, Pathway Health
Target Audience: Skilled Nursing/Nursing Facility
208: FROM BLAND TO GRAND—A PURÉE REVOLUTION
This presentation aims to educate LTC facility staff on the significance of modified texture diets for residents with swallowing difficulties. It will consist of an overview of International Dysphagia Diet Standardization Initiative (IDDSI) definitions and prevalence rates. Also included, is the impact of modified texture diets on resident well-being, walking through what an IDDSI implementation for your site could look like, and practical demonstrations for modified texture diets. Attendees will leave with new techniques for preparing flavorful and visually appealing dishes while feeling confident about the new IDDSI transition.
Toni Swanson, RDN, CSG, LD, Corporate Registered Dietician, Ecumen Mistin Warkenthien, CDM, CFPP, CFPM, National Director of Culinary, Advanced Health Institute
Target Audience: All members
MONDAY | 3:15–4:30 PM
301: QAPI MASTERCLASS—ELEVATING EXCELLENCE IN LTC
Join us for an advanced session on elevating Quality Assurance & Performance Improvement (QAPI) in LTC. Explore how to close the gap between how work is done and how we often imagine the way work is done. This session will include strategies to engage all staff to support quality improvement (QI) and person-centered care. Participants will explore how to lead projects with a continuous improvement mindset to integrate quality into the day-to-day work of the care team.
Kelly O’Neill, RN, BSN, MPA, CPHQ, Senior Program Manager, Stratis Health/Superior Health Quality Alliance
Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance
Target Audience: All members
302: WAIVERED SERVICES—PROGRAMS IN ASSISTED LIVING
Medicaid waivered services programs serve as a key component of assisted living reimbursement that impacts your community’s financial stability and capacity to deliver care and services. In this session, gain a comprehensive understanding of how waivered services are managed and explore strategies to maximize reimbursement opportunities for your organization.
Julie Dietz, VP of Community-Based Services, Senior Care Solutions Target Audience: Assisted Living
303: AN OUTSIDER’S PERSPECTIVE ON THE FUTURE OF CARE
Kasey Devine, MBA, leverages his extensive background in tech startups, HR outsourcing, and revenue growth to cast a transformative light on the senior care and disability services industries. This session will explore how innovative practices from outside sectors can be effectively applied to senior care, enhancing operational efficiencies and improving resident outcomes. Kasey will dissect traditional models and introduce cutting-edge strategies that have driven remarkable growth in various industries, emphasizing scalable solutions and technology integration. Attendees will gain insights into how cross-industry expertise can foster a more dynamic approach to challenges in care, leading to sustainable growth and enhanced service delivery. The discussion will not only address current trends but also forecast future developments, offering attendees actionable strategies that anticipate and capitalize on the evolving landscape of LTC and disability services. This session promises to equip leaders and professionals with the tools to innovate and thrive in an increasingly competitive environment.
Kasey Devine, Vice President of Strategic Growth, Procare HR Target Audience: All members
304: ASSISTED LIVING INVESTIGATIONS & RECONSIDERATIONS
Attorneys Rebecca Coffin and Ryan Usher will navigate you through assisted living reporting requirements for vulnerable adult issues involving abuse, neglect, and financial exploitation. This session will review best practices for conducting an internal investigation, as well as how to respond to surveyors/OHFC investigators. Rebecca and Ryan will also cover the process for appealing state licensing orders and requesting reconsideration for maltreatment determinations with strategies and examples.
Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC
Ryan Usher, Attorney, Rodè & Coffin, LLC
Target Audience: Assisted Living
305: WORKING TOGETHER WITH YOUR MEMORY CARE FAMILIES
Learn what families should expect from a memory care, how to coach and support families as their role as a caregiver changes, and how to manage expectations and build trust when there are concerns from the family. This session provides tools for assisting families in ALDC but also provides guidance in other areas of senior care where you work together with the family of those you support.
Amy House, LALD, Owner, Podcast Host, Dementia Educator & Consultant, Think Dementia
Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility
306: INVESTING IN LEADERSHIP—THE KEY TO SENIOR LIVING STABILITY
In this ever-changing market, the senior living profession is facing the ongoing challenge of recruiting and retaining leadership and staff. The situation presents unique opportunities for organizations to develop strategies to ensure long-term engagement and stability. Chandler Hulke, LNHA, Director, Pathway Health
Target Audience: All members
308: CULTURAL SENSITIVITY IN MENU PLANNING
Want to start incorporating cultural foods into your menu? Unsure about where to start? Don’t know religious and cultural food options? Wondering if it will offend anyone? This session will help answer these questions by providing you with knowledge on different religious and cultural food practices, common meals for specific cultural groups, and strategies to incorporate it into your menu planning.
Maita Lee, WIC Supervisor, St. Paul–Ramsey County Public Health
Target Audience: All members
EFFECTIVE LEADERS EMPOWER OTHERS TO MAKE A DIFFERENCE IN THE WORLD.
The 2024 Leading4Life Fellowship program brought together a diverse group of members to learn practical skills and to develop as effective leaders—both personally and professionally. Program goals included:
• Teaching leadership skills that are practical and relevant to the profession
• Supporting the application of emerging leadership techniques in a group setting
• Creating an environment where enduring professional and personal relationships can develop
• Identifying and fostering emerging leaders in the field
CONGRATULATIONS TO THE 2024 LEADING4LIFE GRADUATES:
Samantha Adams, Partners Senior Living Options
Claire Bauernfeind, The Estates at St. Louis Park
Katherine Baxter, Horizon Health
Leslie Broin, Marcella Manor Senior Living
Caroline Carter, Southview Acres Healthcare Center
Ioana Childs, Beehive Homes of Maple Grove
Lucas Collins, Mission Nursing Home
Chiamaka Enemuoh, Lifestone Health Care
Rylee Erickson, Eldercare of Bemidji
Catherine Jann, Kindred Spirits
Shani Kedrowski, Horizon Health
Madison Kelly, North Ridge Health and Rehab
Jordin Miller, The Emeralds at St. Paul
Ikran Mohamed, Minnehaha Senior Living
Callie Pendy, Mission Nursing Home
Kimberly Rocheleau, Partners Senior Living Options
Amy Schmitt, Eldercare of Bemidji
Mindy Wilson, Golden Manor Assisted Living
Find out more at: careproviders.org/leading4life.
ANNUAL MEMBERSHIP MEETING | EVERYONE WELCOME
MONDAY, NOVEMBER 11 th | 12:15—1:45 PM
The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2025 officers and directors; and connect with friends and acquaintances.
Lunch* is provided for full meeting participants only. Please RSVP when registering for convention & expo.
EXPO RECEPTION
MONDAY, NOVEMBER 11th | 4:30–6:30 PM
Join us on Monday in the Expo Hall from 4:30-6:30 PM. Grab something to eat and drink and visit with our valued business partners.
Join us again on Tuesday, November 12th
9:30 AM-1:15 PM to see exhibitors’ new products and services.
Enjoy a free lunch from 11:45 AM-1:15 PM.
Lunch* is sponsored by Care Providers of Minnesota Service Corporation.
IPC ESCAPE ROOM
MONDAY | November 11th | 6:00–8:00 PM
Join us on Monday, after the expo reception for a new event— Infection Prevention Control (IPC) Escape Room—open to all members.
IPC Escape Room is a fun, interactive experience. Participate here and then use the experience to educate your own staff on how to protect residents and coworkers from infectious disease threats in healthcare.
EMERGING LEADERS EVENT
TUESDAY, NOVEMBER 12 th
4:30–5:50 PM | Chaska I
Emerging Leaders is a cohort of members who are newer to the profession (10 years or less) and want to connect with other long-term care leaders and Association staff. The group self-directs the topics and discussions, and who learn from each other on their professional journey.
Come find out more about this group and our plans for 2025!
*To request a kosher meal for Monday’s annual meeting and/or Tuesday’s expo hall lunch, please contact Shauna Kapsner by Friday, November 1, 2024, at skapsner@careproviders.org or 612-309-9774.
ROCKFEST 5.0
TUESDAY, NOVEMBER 12th | 5:00–8:00 PM presented by Monarch Healthcare Management
Event details available on-site
EXHIBITORS
THANK YOU TO OUR 2024 EXHIBITORS
Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.
The following list is as of August 9, 2024—more exhibitors added daily!
Advanced Health Institute (AHI)
AlixaRX
Arvig
Behaviorial Care Solutions
Big Stone Therapies
Blue Cross and Blue Shield of MN & Blue Plus
Blue Stone Therapy
CliftonLarsonAllen
Community Living Solutions
Consonus Pharmacy
Custom Medical Solutions
Ecolab
Eldermark
eMenu Choice
ESHYFT
Essity-TENA
Gallagher
Genevive
Gentell
Geritom Medical
Guardian Pharmacy
Healthcare Academy
Healthcare Services Group
Herzing University
HPC-Healthcare Purchasing Connection
In-House Senior Services
Key Rehabilitation
Key Rehabilitation - MDS Solutions
Knute Nelson
Lake Valley Hospice
Legacy Restoration
Live Oak Bank
Lotus Pharmacy
Map Transportation
Martin Bros. Distributing
McKesson
Med-Mizer
Miller Architects & Builders
Minnesota Valley Testing Laboratories
Moments Hospice
Navigator Group Purchasing
New Horizon Foods
Northwest Respiratory Services
Omnicare, a CVS Health Company
Ovitsky Vision Care
Passion for Dining
Pathway Health
PharMerica
PointClickCare
Polaris Pharmacy Services
Pope and Conner Consulting Inc.
Procare HR
ResiDex Software
River Oaks of MN
RoundtableRx
Senior Care Solutions
SFM Mutual Insurance Company
St. Croix Hospice
Sterling Long Term Care Pharmacy
Superior Health Quality Alliance
(Stratis Health)
Sysco Minnesota
Textile Care Services
Thrifty White Pharmacy
University of Minnesota
Upper Lakes Foods
US Foods
MONDAY, 4:30–6:30 PM Expo Hall Reception and again on TUESDAY, 9:30 AM–1:30 PM Free lunch* available 11:45 AM–1:15 PM
*Lunch is sponsored by Care Providers of Minnesota Service Corporation
TUESDAY | 8:15–9:30 AM
401: LEVERAGING YOUR BRAND TO IMPACT RECRUITMENT, RETENTION & REPUTATION
Now, more than ever, it’s important for post-acute care providers to leverage their messaging and brand, both internally and externally. Providers who embrace their brand will see improvements in recruitment, retention, and census development. Join this engaging presentation to walk through practical strategies on how to develop and own your brand all while differentiating your organization from the rest!
Lisa Thomson, COO, Pathway Health Target Audience: All members
402: PROVIDER OWNED NETWORKS—A TOOL FOR AL & SNF PROVIDERS TO DRIVE VALUE-BASED CARE
Minnesota Care Providers Quality Partners (MCPQP) is a business entity organized and owned by a network of more than 130 AL and SNF providers with the goal of driving opportunities for innovation in delivery of care, population health management, and value-based reimbursement. Join our team of population health experts as we strategize ways to grow value-based contracting opportunities while delivering quality through clinical integration.
Rachel Heilskov, Senior Director of Network Management, AHCA/NCAL
Matt Kinne, Chief Operating Officer, Lifespark
Andrew Powell, Director of Network Management, American Health Care Association
Krista Virost, Senior Director of National Contracting, AHCA/NCAL
Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility
403: TRAUMA-INFORMED CARE
Supporting individuals impacted by trauma is a regular occurrence, regardless of documented diagnosis. In this session, the team will provide an overview of symptoms to help better identify and support the client in their wellness journey. Learn how to effectively support individuals while identifying triggers, mitigating behaviors, and reducing the risk of re-traumatization. Learn how regulations around trauma-informed care play a key role in this process and a provider’s compliance requirements. Effective approaches to trauma-informed care help build safer environments for the individual receiving care and the caregiver. Learn which assessments can be effective screening methods and tools to reduce the risk of re-traumatization.
Jane Danner, Director of Regulatory Services, Care Providers of Minnesota Kasey Meyer, MSW, LICSW, Director of Mental Health, Advanced Health Institute
Robert Rodè, Esq, Attorney/Partner, Rodè & Coffin, LLC
Target Audience: All members
404: RECOMMENDATIONS FOR PROVIDERS REGARDING CRITICAL EMPLOYEE & LABOR RELATIONS—ISSUES, RISKS & STRATEGIES
This session will examine the rapid and significant changes to NLRB rulings and state agency actions which affect facilities. We will provide an update and specific recommendations regarding actions long-term care providers should take in view of these changes. Discussions will include critical labor law developments, issues, and strategies.
Bob Castle, Partner, Fox Rothschild LLP
Mike McNally, Co-Chair of the Employee Benefits & Executive Compensation Department, Fox Rothschild LLP
Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility
405: WHAT WOULD DR. BROSE DO? BRING YOUR CHALLENGING BEHAVIORAL HEALTH CASES FOR CONSULTATION & RECOMMENDATIONS
In a lively Q&A session, Dr. Brose will answer your behavioral health questions. Discussion will include best practices that you can apply in your own setting to improve the care of clients with mental illness. Discover the range of behavioral health issues being addressed by the aging services community to gain insights on which ones might come your way. Dr. Brose uses humor and metaphors in everyday language to explain complex concepts and has lectured on this topic in 48 of the 50 states.
John Brose, PhD, LP, LADC, LMFT, CEO & Clinical Director, Associated Clinic of Psychology
Target Audience: All members
406: LESSONS FROM LEADING4LIFE
As an instructor of 16 Leading4Life cohorts, Chad Weinstein has had a front-row seat to the challenges, joys, trials, and triumphs of all modes of long-term care in Minnesota. He and his fellow instructors have taught many leadership concepts and techniques. This session will focus on what they have learned from their students about commitment to service; maintaining focus and flexibility; overcoming the seemingly insurmountable; and thriving in a career in LTC. Participants will hear about challenges seen regularly, but in ways that generate new perspectives and solutions.
Chad Weinstein, PhD, President, Ethical Leaders in Action, LLC
Target Audience: All members
407: THE HAPPY FACTOR AT WORK—UNLOCKING PRODUCTIVITY, WELLNESS & SUCCESS
A new study of one million people revealed that happiness makes you dramatically more successful! Those who are happy at work are more committed to their organization, rise to positions of leadership, achieve higher sales, and suffer fewer health problems. Happiness should not be an afterthought for caregivers; it should be an essential goal, entwined with position skills as the key to individual and organizational success.
Tom Guetzke, Chief Happiness Officer, Live Happy, Inc.
Target Audience: All members
408: EAT FRESH! GARDENS FOR LTC—HURDLES, REGULATIONS & RESULTS
This presentation will inspire you to get your hands dirty! Learn about the many benefits of gardening in LTC and ideas to get residents involved in the process. We will also go over the rules and regulations around community gardens and how you can safely bring these nutritious foods to your residents. As a garnish, you will also leave with some tasty recipes to try at your LTC facilities or at home.
Toni Swanson, RDN, CSG, LD, Corporate Registered Dietician, Ecumen
Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility
TUESDAY | 1:15–2:30 PM
501: HOT TOPICS BY MDH’S ICAR
Let’s step it up! We will lead discussion on ways to strengthen your infection prevention and control program. In consideration are key program concepts; tools and resources to enhance your program; and common infection prevention and control gaps. Mitigation efforts to reduce transmission risk will also be explored.
Kari Bergman, BSN, RN, CIC, Nurse Specialist, Infection Control Assessment and Response (ICAR) Unit, MDH
Kristi Juaire, Nurse Specialist, Infection Control Assessment & Response (ICAR) Unit, MDH
Target Audience: All members
502: ACCOUNTS RECEIVABLE—COLLECTION STRATEGIES & TIPS
Attorneys Andrew Wolf and Grant Gunderson will provide tips from day one at admission to help ensure you get paid. Covered strategies for pending MA applications take into account steps you can take to resolve unpaid accounts with residents and responsible parties. Discussion will also consist of possible legal actions that may be necessary to collect: settlement agreements, probate actions, and lawsuits, including your options for conciliation court success.
Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC
Grant Gunderson, Attorney, Rodè & Coffin, LLC
Target Audience: All members
503: COMMON ISSUES FOUND ON AL ENGINEERING SURVEYS
We all have heard about the most common citations that are issued with AL physical plants. Join MDH engineering in this session to discuss the other common concerns engineering finds on survey. We will review citations given, like locking or winter related issues, as well as answer questions about what providers need to submit for engineering review.
Bob Dehler, PE, Engineering Program Manager, Health Regulation Division, MDH
Target Audience: Assisted Living Facility
504: 2024 EMPLOYMENT LAW UPDATE—WHAT LTC PROVIDERS NEED TO KNOW
There have been updates and critical changes to federal, state, and local employment law issues affecting long-term care facilities in 2024. In this session, we will review the legal updates regarding sick and safe leave, pregnancy discrimination, and independent contractor relationships. The session will provide case scenarios and best practices and recommendations for implementation of these changes within your workforce.
Jenny Fuller, Attorney, Fox Rothschild LLP
Elizabeth A. Patton, Attorney, Fox Rothschild LLP
Target Audience: All members
505: PSYCHOLOGICAL TIPS TO INCREASE CLIENT/RESIDENT ENGAGEMENT & IMPROVE CLINICAL & CUSTOMER SERVICE OUTCOMES
Dr. Brose will address the importance of psychological assessment to better understand clients/residents; how using this information can help reduce complaints, improve clinical outcomes, and enhance customer service within your organization. The session will include humor, lecture, case examples, and discussion.
John Brose, PhD, LP, LADC, LMFT, CEO & Clinical Director, Associated Clinic of Psychology
Target Audience: All members
506: SUBSTANCE USE DISORDERS (SUDS) IN RESIDENTS
SUDs present unique challenges in LTC environments, where residents may have complex medical, psychological, and social needs. This educational session aims to provide LTC professionals with comprehensive insights into recognizing, managing, and treating SUDs. Included will be review and analysis of stats on the aging population as well as stats for NF residents with SUDs, risk factors, stigma and language, warning signs (physical, psychological, and behavioral), screening and screening tools, stages of SUDs, medications for treatment of opioid-related SUDs, myths of MAT, meds for alcohol use disorder, trauma-informed approach to treatment, and most importantly, implementing SUD treatment and support in your facility.
Amy Reeder, Behavioral Specialist, Center of Excellence for Behavioral Health in Nursing Facilities (COE-NF)
Target Audience: All members
507: DIETARY & NURSING—EFFECTIVE COLLABORATION
Explore how fostering empathy, implementing clear communication strategies, and cultivating positive attitudes towards residents can enhance collaboration between dietary and nursing teams in healthcare settings. Attendees will gain practical insights and skills to improve empathetic teamwork and effective communication. Mistin Warkenthien, CDM, CFPP, CFPM, National Director of Culinary, Advanced Health Institute
Target Audience: Skilled Nursing Facility/Nursing Facility & Assisted Living Facility
508: ADVOCACY 101
Join us to learn more about the legislative process, advocacy, why it matters, and how you can get involved. We will explore the various ways you can ensure your voices are heard and teach you the skills to put these into practice.
Angela Garin, Senior Director of Advocacy, Care Providers of Minnesota
Charlie Peterson, Government Affairs/Grassroots Specialist, Care Providers of Minnesota
Target Audience: All members
TUESDAY | 3:00–4:15 PM
601: THE MINNESOTA NURSING HOME WORKFORCE STANDARDS BOARD—LABOR & EMPLOYEE RELATIONS, ISSUES, RISKS & RECOMMENDATIONS
The Minnesota Nursing Home Workforce Standards Board Act created the Nursing Home Workforce Standards Board (NHWSB) with broad powers. The act, and the board it created, will likely have serious, potentially very problematic implications and consequences for both union-free and unionized operators of SNFs. This session will examine risks and provide recommendations regarding the act, the NHWSB, and labor and employee relations issues.
Bob Castle, Partner, Fox Rothschild LLP
Target Audience: Skilled Nursing Facility/Nursing Facility
602: MONITORING & INVESTIGATING DRUG DIVERSION
Drug diversion from healthcare facilities continues to pose a number of risks to residents, staff, and the healthcare system as a whole. Learn about the current risks and approaches to mitigate them, including: proactive monitoring for diversion, internal investigation of potential diversion of controlled substances, and the what, when, and how to report to outside agencies.
Matthew Heffron, JD, NREMT, State Rapid Response Operations Manager, Health Regulation Devision, Office of Health Facility Complaints, MDH Target Audience: All members
603: HPSP—TRUTHS & MYTHS OF MONITORING
This presentation will help to explain what to know if a colleague ever needs help. What does the Health Professionals Services Program (HPSP) do? There will be a case review when working with a provider who has diverted. We will inspect the components and process of monitoring, as well as wellness for healthcare professionals. The goal is to dispel the myths and share the truths. Individuals who have diverted have an opportunity to continue in their career and get help; this presentation will explain how. There can be confusion about monitoring, the boards or licensure, and orders. All the situations that lead to this, and its impact, will be debated in order to inform attendees and help healthcare professionals.
Tracy Erfourth, Case Manager, Health Professionals Services Program, State of Minnesota
Target Audience: All members
604: CANNABIS USE BY EMPLOYEES—PRIVACY RIGHTS & EMPLOYER RIGHTS
Attorneys Robert Rodè and Rebecca Coffin will continue the discussion about the legalization of cannabis use, focusing on employee use and your rights and obligations as the employer. The session will review drug testing requirements, including what actions may be taken short of drug testing if you suspect an employee is under the influence of any substance; and what to do when an employee claims their right to use medical cannabis while on the job. We will also examine privacy rights of employees and understanding boundaries with employees for their out of the building “activities.” Tips will be provided on employee discipline and termination, as well as accommodating an employee with a substance abuse disorder under the Americans with Disabilities Act.
Rebecca Coffin, Esq, Attorney/Partner, Rodè & Coffin, LLC
Robert Rodè, Esq, Attorney/Partner, Rodè & Coffin, LLC
Target Audience: All members
605: BREAKING GROUND—INNOVATIONS IN MEMORY CARE
This enlightening session is on the forefront of advancements in memory care and will explore cutting-edge innovations such as VR and AI that are reshaping the landscape of dementia and Alzheimer’s support. As the global population ages, the demand for effective and compassionate memory care solutions has never been more critical. We will delve into the latest breakthroughs that promise to enhance the quality of life for individuals affected by cognitive decline. Participants are invited to engage in a dynamic exploration of the future of memory care, encouraging collaboration and the exchange of ideas that will contribute to a more compassionate, effective, and inclusive approach to supporting individuals with memory challenges. This session promises valuable insights that can shape the future of memory care practices.
Payden Dowling, Vice President of Clinical Strategies, HealthPRO Heritage
Target Audience: All members
606: PRACTICAL DE-ESCALATION STRATEGIES & MANAGING MENTAL HEALTH NEEDS OF RESIDENTS
Join Amy Reeder to review common behavioral health conditions and knowledge of how to obtain an accurate behavioral health diagnosis. Learn how your accurate assessment & care planning steps assist in the management of behavioral symptoms, including de-escalation strategies, as well as mitigation of conflicts. Examination of resources available to assist in management of behavioral conditions will help ensure a safe and supportive environment for both residents and staff.
Amy Reeder, Behavioral Specialist, Center of Excellence for Behavioral Health in Nursing Facilities (COE-NF)
Target Audience: All members
607: NURSING FACILITY REGULATORY UPDATES & FEEDBACK RESULTS FROM MDH
Join MDH’s HRD for updates on all things survey, complaints, top issues, and recent IJ challenges. We’ll review ins, outs, proactive strategies and solutions. Last, we’ll discuss the analysis of our first year of survey feedback questionnaire responses: pros, cons, and possible trends.
Sarah Grebenc, Ombudsman Specialist, Health Regulation Division, MDH
Maria King, RN, Executive Manager–Federal, Health Regulation Division, MDH
Target Audience: Skilled Nursing Facility/Nursing Facility
608: COLLABORATIVE SYSTEMS CHANGE—HRD’S APPROACH TO SYSTEMIC CHANGE & IMPROVED OUTCOMES
Join us to learn about HRD’s Collaborative Systems Change Program. There are now steps and established space outside of the regulatory process to reveal systemic barriers to compliance, engage in collaborative learning, enhance engagement with all voices, and move LTC toward health equity and improved outcomes.
Catherine Lloyd, Senior Health Program Manager, Health Regulation Division, MDH
Susan Winkelmann, JD, Assistant Division Director, Health Regulation Division, MDH
Target Audience: All members
FOOD OPTIONS AT CONVENTION & EXPO
Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM
Classic all-American restaurant serving up crave-worthy favorites.
The PROMENADE restaurants | Open daily 11:00 AM
• Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more
• Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more
• Mystic Deli: Fresh salads, soups, sandwiches—perfect for a light lunch or late night bite!
MYSTIC STEAKHOUSE® | Sunday–Thursday, 5:00–9:00 PM
Savor cuisine that’s a cut above. Enjoy superior cuts of prime aged heritage beef, savory seafood, and fine wines.
Caribou Coffee | Opens 7:00 AM
Perk up with premium quality coffee, handcrafted espresso beverages, and mochas made with real chocolate
Little Six Casino | Sunday–Thursday, 8:00 AM–11:00 PM
A quick, free shuttle ride or a 1/4 mile walk away. Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant.
FREE LUNCH
| TUESDAY | IN THE EXPO HALL
A free lunch, sponsored by Care Providers of Minnesota Service Corporation, will be available in the expo hall, on Tuesday, 11:45 AM–1:15 PM.
Enjoy your lunch while taking one more opportunity to meet with our valued business partners.
End Supply Chain Problems.
Increase Purchasing Power.
HPC is your proven group purchasing partner!
HPC has the suppliers, the contracts, and resources in place to ensure your business gets the supplies you need and at a cost you can afford! Trust our experts to help you rein in costs and get connected to a reliable supply chain.
Health Care
•PPE, medical supplies, pharmacy
•Food and food service equipment
•Facility and housekeeping supplies
•Offices supplies
Construction
•Mechanical, electrical, plumbing equipment and services
•Furniture, fixtures, and equipment
•Design and build services
•Facilities management assistance
Food Service
•Grab and Go Programs
•Fresh produce and dairy from local growers
•Recipes with labor saving prep and menu options
•Adaptable food to meet cost targets
Spend Management
•Automate 60-70% of your spend
•Reduce the cost of processing invoices
•Digitize 100% of invoices
•Standardization with flexible supply management
WEDNESDAY | 8:00–9:15 AM
701: A HOW-TO GUIDE TO MEANINGFUL END-OF-LIFE CONVERSATIONS
You have the honor and challenge of walking alongside residents and families as they face difficult decisions related to end-of-life journeys. On any given day, in any given moment, you may not feel prepared or equipped to have difficult conversations about a patient’s longterm prognosis or the challenges in their end-of-life journey. During this session, you will find out what your personal conversation style is, learn tips on how to start difficult conversations, and through modeling and role play, practice guiding each other through how to have conversations around end-of-life questions, scenarios, and decisions. Together, we will explore how to identify what barriers may be in the way of having conversations about death and dying. We will share the wisdom of our lived experience, as well as the fears we, ourselves, may have around these topics. You will become prepared to more confidently step into the opportunities to meaningfully support those around us.
Rev. Susie Putzke, Pastor, Board Member, End in Mind Project Tseganesh Selameab, MD, Board Member, End in Mind Project Jane Whitlock, End-of-Life Doula, Board Member, End in Mind Project Cathy Wurzer, Founder, Board Member, Journalist, End in Mind Project Target Audience: All members
702: Nursing facility rates & program updates from DHS DHS program staff will provide updates on a variety of topics pertaining to nursing facility funding, including the Medicaid rates for 2025. Discussion will include the transition away from the current case-mix system, loan program, critical access nursing facilities and the ECPN program, bed layaway and bed closure tips including the bed surcharge process, and common audit issues. Kim Brenne, Audit Director (CCOA), Nursing Facilities Rates & Policy, DHS Target Audience: All members
703: PRIORITIZING MENTAL HEALTH—INTRODUCTION TO MENTAL HEALTH FIRST AID TRAINING
In the realm of LTC, the importance of mental health awareness cannot be overstated. Nearly one in five adults grapple with mental health or substance use challenges. Thus, the impacts reach not only their personal lives but also their professional endeavors. With the added strains brought about by the COVID-19 pandemic, prioritizing mental wellness has become even more critical. Fortunately, the Mental Health First Aid movement is making significant strides in equipping individuals within LTC with the necessary skills to address these challenges effectively. In this session, we’ll delve into the specific ways this training can empower employees to better understand and support their own mental health, as well as that of their coworkers and the residents they serve. Together, let’s foster a culture of mental wellness and resilience within our LTC community.
Elaine Vandenburgh, Healthcare Education and Industry Partnerships Director, Minnesota State HealthForce Center of Excellence
Target Audience: All members
704: MARKETING METRICS—HOW TO SET & MONITOR SALES TO REACH YOUR OCCUPANCY GOALS
To reach your occupancy goals, how many leads do you need? How many tours? The answers to these questions are mathematically calculated using a growth plan that considers attrition, marketing channels, and sales conversion ratios. Come to this session and learn not only how to create a growth plan for your communities, but also learn the importance of sales staff staying in the sales zone to achieve your goals.
Peggy Scoggins, Owner/Consultant, Adept Senior Living Solutions
Target Audience: Assisted Living Facility
705: UNDERSTANDING THE ASSISTED LIVING SURVEY PROCESS Navigate the challenges of survey preparation and daily operations as we delve into practical strategies and best practices. Uncover a wealth of resources meticulously curated to aid you in enhancing your survey readiness and optimizing day-to-day functions. Join us to equip yourself with valuable knowledge, empowering you to navigate the regulatory landscape with confidence and efficiency.
Julie Dietz, VP of Community-Based Services, Senior Care Solutions
Target Audience: Assisted Living Facility
706: THE FUTURE OF HEALTHCARE IS BRIGHT! LEARN HOW HOSA IS BUILDING THE HEALTHCARE WORKFORCE TALENT PIPELINE
Learn the transformative power of Health Occupations Students of America–Future Health Professionals (HOSA–FHP) in shaping the future of healthcare education. Through interactive discussions and case studies, participants will explore how HOSA–FHP equips students with invaluable skills, fosters leadership, and cultivates a passion for healthcare professions. Discover how involvement in HOSA prepares students to learn, lead, serve, and innovate in the dynamic healthcare industry. Hear from HOSA student members, HOSA advisors, and HOSA industry supporters on how MN HOSA is working to empower the next generation of healthcare leaders.
Summer Hagy, State Advisor/Executive Director, MN HOSA–Future Health Professionals
Jill Kortenhof, Ebenezer Workforce Development Consultant (Senior Care & Living), M Health Fairview
Target Audience: All members
707: ARTIFICIAL INTELLIGENCE 101—AN INTRODUCTION TO AI & IT SECURITY CONCERNS
Dive into the world of AI with our beginner-friendly introduction. Perfect for newcomers, this presentation covers AI fundamentals, history, and applications across industries. Additionally, we address IT security in the age of AI, highlighting risks and practical strategies to protect your systems. Get up to speed on AI and secure your IT infrastructure in an AI-driven world!
Chris Blomquist, RN/BSN, QCP, Vice President of Clinical AI Strategy, DOVAXIS
Bill Flatley, Vice President of Business, DOVAXIS
Target Audience: All members
WEDNESDAY | 9:30–10:45 AM
801: HOW DO WE SUPPORT END-OF-LIFE JOURNEYS IN SENIOR CARE?
Senior living facilities are tasked with supporting residents and their loved ones at the end of their lives. Unfortunately, nursing programs do not offer much in the way of education on this topic. LTC staff have an enormous amount of grief as a natural byproduct of their jobs. How do we support them with this? In this session, Jane Whitlock, an end-of-life doula, will share some of the things she has learned and implemented at Providence Place in the last three and a half years. Noel Lovas, the executive director, will share how he has (and still is) integrating this “unicorn program” into a highlyregulated medical facility.
Noel Lovas, LNHA, Executive Director, Providence Place SNF
Jane Whitlock, End-of-Life Doula, Board Member, End in Mind Project
Target Audience: All members
802: BETTER TOGETHER—A REVIEW OF THE SURGEON GENERAL’S ADVISORY ON THE EPIDEMIC OF LONELINESS & HEALING BENEFITS OF COMMUNITY CONNECTION
Presently, there are several epidemics aligning with the current pandemic, together called “tandemics.” The Surgeon General and
WEDNESDAY, NOVEMBER 13—LEARNING
his advisory team have identified the epidemic of loneliness as having significant impact on whole person health and community infrastructure. As healthcare workers, it is imperative that we understand the epidemic of loneliness, the impact on health and well-being, and rise to the invitation and opportunities of engagement for individual and community connection.
Sandy McGurran, MSW, LISW, Regional Manager of Senior Housing Partnerships, AccentCare Fairview
Target Audience: All members
803: ACHIEVING EXCELLENCE—INSIGHTS FROM AHCA/NCAL QUALITY AWARD RECIPIENTS
An inspiring and informative panel will feature participants and awardees of the prestigious AHCA/NCAL Quality Award Program. You will experience a unique opportunity to hear firsthand accounts from LTC colleagues who are in the process of navigating their journey to excellence using the Bronze, Silver, and Gold criteria questions. Our distinguished panelists will share their experiences, challenges, and the innovative strategies they employed to achieve superior outcomes in LTC.
Kathy Dobson, LNHA, LALD, LSW, Vice President of Senior Services, Lakewood Health System
Shauna Kapsner, LALD, Director of Education & Events, Care Providers of Minnesota
Brielle Khalar, LALD, Executive Director of Operations, Ecumen Lakeview Commons
Danna Potter, LNHA, LALD, LSW, Administrator, St. Otto’s Care Center
Target Audience: All members
804: THE ONES WHO REALLY CARE—LESSONS LEARNED AFTER 250 TALKS WITH HEALTHCARE HEROES
Working as a healthcare professional is very difficult. It’s one of the most challenging, yet rewarding professions in history. The exceptional skills, levels of commitment and compassion demonstrated daily are invaluable and should be shared. Even though the last few years have provided additional hurdles, there is still hope. With over 250 workshops for healthcare professionals since November of 2021, let’s get excited to learn life-changing stories that cover strategies about personal wellness, communication, culture, leadership, relationships, and professionalism. This session will leave you feeling refreshed and ready to continue to serve Minnesota’s aging population.
Scott Savor, Professional Speaker & Leadership Consultant, Uncommon Competitor
Target Audience: All members
805: HOW TO TAKE YOUR ASSISTED LIVING SURVEY FROM GOOD TO GREAT
MDH staff will walk you through the steps to improve the quality of your assisted living survey experience and achieve great results. This session will explain waivers and the reconsideration process tools providers may utilize when they do not get the desired survey result. Amy Hyers, RN, Regional Operations Manager, State Evaluation, MDH
Daphne Ponds, State Executive Operations Manager, Office of Health Facility Complaints Director, Health Regulation Division, MDH
Target Audience: Assisted Living Facility
806: REIMBURSEMENT EXCELLENCE—NAVIGATING PDPM IMPACT, FINANCIAL OPTIMIZATION & COMPLIANCE STRATEGIES
In this session, participants will delve into the influence of PDPM on reimbursement strategies, equipping themselves with the knowledge to maximize financial outcomes. Through engaging discussions and practical examples, attendees will acquire essential tools and techniques for optimizing financial performance and
will develop insights into documentation and coding practices, enhancing reimbursement accuracy and ensuring compliance with regulatory requirements.
Anna Olinger, LSW, LNHA, Consultant, Senior Care Solutions, Inc.
Michelle Stober, RN, BSN, Consultant & CEO, Senior Care Solutions, Inc.
Target Audience: Skilled Nursing Facility/Nursing Facility
807: UNLOCKING THE POWER OF AI—A HEALTHCARE PROFESSIONAL’S GUIDE TO TRANSFORMERS
Explore the future of healthcare with our guide to AI and transformers. This session simplifies complex AI concepts. Learn how transformers revolutionize resident care, streamlines tasks, and supports decision-making. With a focus on understanding how transformers work, you’ll gain a solid foundation to leverage these tools effectively. Join us to unlock AI’s potential and transform your practice!
Chris Blomquist, RN/BSN, QCP, Vice President of Clinical AI Strategy, DOVAXIS
Bill Flatley, Vice President of Business Development, DOVAXIS
Target Audience: All members
WEDNESDAY | 11:00 AM–12:15 PM
901: HOW TO HELP PEOPLE FIND PRIDE WITH MOTIVATIONAL INTERVIEWING
People tell others about who they were and what they did in the past, with pride. If they pushed themselves with pride when they were in college or when they started their job, why not now? We will discuss how to use active listening and open-ended questions to understand how motivation changes for others and ourselves. Discover how changing purpose, pride, and motivation with SMART goals can help achieve a more fulfilling life.
Skylar Matter, Wellness Coordinator, Shorewood Senior Campus
Sheila Walsh, Wellness Director, Shorewood Senior Campus
Target Audience: All members
902: BUILDING BRIDGES—LEADERS CHAMPIONING DIVERSITY
This session offers actionable strategies for promoting diversity, equity, and inclusion (DEI) within care settings. We’ll empower providers with the skills to deliver culturally-competent care and cultivate inclusive environments. Through case studies, group discussions, and interactive exercises, attendees will learn how to identify and address biases, promote cultural competency, and create inclusive care environments. By the end, participants will leave inspired to create environments that celebrate diversity and promote equity for all.
Travis Wehrenberg, Business Development & Diversity Specialist, Align Senior Care Consulting
Target Audience: All members
903: LET’S TALK ABOUT AGEISM IN LTC
Research from the National Center to Reframe Aging tells us that when we expand the public’s accurate understanding about aging, society will improve its attitude, value older adults as equal members of our state, and increase supports for the systems needing to change. Leaders in settings that serve older adults have an opportunity to lead transformation in how their communities value and view aging. In this session, you will hear how changes in language, including the way we communicate about aging, can contribute to the breakdown of an institutional culture.
Dr. Jane Pederson, Chief Medical Quality Officer, Stratis Health/Superior Health Quality Alliance
Adam Suomala, Executive Director of the Minnesota Leadership Council on Aging, Minnesota Leadership Council on Aging
Target Audience: All members
904: STRATEGIC PRICING IN SENIOR LIVING—FORECASTING, MARKET DEMANDS & EFFECTIVE STRATEGIES
In this engaging discussion, we will delve into the intricacies of pricing strategies, equipping attendees with the knowledge and tools needed to optimize pricing structures in alignment with market demands. Explore proven forecasting techniques that leverage market insights, demographic trends, and industry benchmarks. You’ll be guided through the dynamic interplay of supply and demand that will enable you to set competitive and sustainable pricing models. Learn innovative strategies to strike the right balance between affordability and profitability while meeting the diverse needs of residents and their families. From tiered pricing structures to value-added services, discover approaches that resonate with your target market and foster long-term financial success.
Sue Hillstad, Director of Relational Sales & Analytics, Ecumen
Melissa Kirchhoff, LALD, Principal Consultant, Adept Senior Living Solutions
Target Audience: Assisted Living Facilities
905: THE TRUSTED LEADER
During this critical time of massive turnover, healthcare professionals must utilize every resource to build a healthy work culture, retain staff, and foster leadership for the future. Being a leader during tumultuous times is not easy. This session provides a road map of what leadership looks like when you lead from a foundation of trust. Attendees will be guided on key methods that will allow the leader to not only stay the course, but to foster trust and inspire staff to find their voice. The power of trust is what will separate an organization from the rest even
during the most challenging of times.
Lynn Fossen, RN, VP of Consulting, Advanced Health Institute
Target Audience: All members
906: How to finance additional homes with less cash
This session will review how you can grow the number of homes under your umbrella through numerous lending programs. Discussion will include conventional business loans, SBA 7(a) loans, and SBA 504 loans. Learn the features and benefits of each product and why one may or may not be better than another based upon your circumstances.
Shep Harris, Senior Loan Officer/Head of Senior Care Lending, Live Oak Bank Target Audience: All members
907: MNOSHA UPDATE 2024
Don’t miss this overview of the inspection process, types, and priorities for Minnesota OSHA in LTC. Analysis of inspection data for the year will be explained, including the most frequently cited standards. Requirements of the ergonomics and safe patient handling statutes will also be examined.
Richard Skibsted, Senior Industrial Hygienist, MNOSHA, Minnesota Department of Labor & Industry
Michelle Smith, Safety Consultant Principal, Workplace Safety Consultation, Minnesota Department of Labor & Industry
Emily Tintes-Schiwal, Senior Industrial Hygienist, MNOSHA, Minnesota Department of Labor & Industry
Breca Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry
Target Audience: All members
We are an independent, family-owned company and we work hard to ensure you have access to fresh, quality products. Our dedicated team of sales consultants, operations experts, and culinary gurus offer a personalized, full-service approach to supplying and marketing your business. Some of our services include:
• Menu & Recipe Development
• Evaluation, Planning & Marketing
• Graphics, Menu & Signage Design
• Supply & Equipment
• Specialist Team
• Food Shows, Traveling Kitchen and Trends
CONGRATULATIONS 2024 QUALITY AWARD RECIPIENTS
Congratulations to Care Providers of Minnesota members who were recipients of the American Health Care Association/National Center for Assisted Living 2024 Quality Awards:
Bronze—Commitment to Quality
• Aicota Health Care Center
• Arlington Place Assisted Living
• Autumn Glen Senior Living
• Chandler Place
• Chaska Heights Senior Living
• Ecumen Centennial House
• Ecumen Lakeshore
• Ecumen Lakeshore-The Shores
• Ecumen North Branch
• Ecumen North Branch Assisted Living
• Ecumen Prairie Lodge
• Ecumen Seasons at Apple Valley
• Ecumen Seasons at Maplewood
• Elk River Senior Living
• Good Samaritan Society-Albert Lea
• Good Samaritan Society-Battle Lake
• Good Samaritan Society-Bethany
• Good Samaritan Society-Hidden Creek
• Good Samaritan Society-Howard Lake
• Good Samaritan Society-Pine River
• Good Samaritan Society-Westbrook
• Highland Senior Living Community
• Karlstad Senior Living
• La Crescent Health Services
• Lakeview Senior Living Apartments
• Oak Terrace Assisted Living of N Mankato
• Oak Terrace Senior Living of Jordan, LLC
• Oak Terrace Senior Living of Le Sueur, LLC
• Old Main Village
• Ridge View Estates Assisted Living
• St. Anthony Health & Rehabilitation
• Sterling Park Senior Living Community
• The Lodge-Stillwater
• Whitefish at the Lakes
Silver—Achievement in Quality
• Good Samaritan Society-Jackson
• Pierz Villa
• The Residence at North Ridge
• The Villas at Brookview
In October, members will be presented with their award at AHCA/NCAL’s Convention & Expo in Orlando, Florida.
HR Solutions
We're Different Than The Other Guys
We have a different approach. Unlike the other guys, we don’t serve businesses that have nothing to do with the care industry.
We only offer HR solutions to facilities offering home care, skilled nursing, senior housing, assisted living, disability services, and long-term care.
Care is All We Do
We hire people from the senior care and disability care industries. Everything we do is built for the care industry.
Medium to Enterprise
Unlike other HR providers, our model is built to handle large care operations with 50-10,000 employees.
Care-Specific Services
Since we are built for you, our services are custom-designed to help drive better HR outcomes for care providers.
Tech for Care Providers
Our technology is built to ensure scheduling, time and attendance, reporting, and functionality meets our clients’ needs.
There are plenty of HR providers that relieve some HR burdens, but the one-size-fits-all approach just doesn’t work when you have complex pay rules, variable-hour employees, HIPAA compliance, EVV questions, and more. When you have a question, you have to wait in a queue to talk to an entry-level HR specialist who doesn’t understand the care industry.
Not with us. Have the peace of mind that when you call us, you’ll get an answer specific to you. Curious how we can help you? Connect with us!
