COROA Newsletter Mark Your Calendar
August 2014 Terry Flora Turner, Owner High Desert Property Management, LLC
Fair Housing - It's the Law! Form Changes & New Forms for 2014 Instructor Terry Flora Turner August 26th 5:30 - 8:00pm COAR BUILDING 2112 NE 4th Street, Bend
Monthly Board Meeting st
August 21 @ 1:00pm PLUS Property Mgmt Office (Third Thursday of the Month)
2014 Calendar of Events
I recently received a letter from the Fair Housing Council of Oregon regarding my suspect actions. I denied a Latino family's application based on their rental and credit history. Fair Housing stated that they were concerned that this family was "denied the opportunity to rent from me based on their race and familial status." The letter went on to "demand the non-discriminatory reason" they were denied. They also added "we demand that you allow them to apply to housing opportunities where they meet the required rental and screening criteria". Fair Housing is the Law. We should all be aware that anyone who is renting properties can be accused of discrimination at any time. The accusations can be based on facts (as someone else perceives them), or they can even be based on an impression, or feeling. What can YOU do to protect yourself from a Fair Housing complaint? # 1 - Don't Discriminate. Don't treat anyone different. Offer applications to anyone who inquires. Use Written Screening Guidelines. Form # 45. The fact is, it doesn't matter if the applicant is GREEN and comes from the planet Mars. They might look different, speak with an accent, or even have three eyes - but if they meet your screening guidelines they will probably be great tenants. Rent to them. # 2 - Be Honest. If you deny an application, tell the applicant why. This is not the time to be coy. The applicant has a right to know why you denied the application. I know sometimes this is uncomfortable and some rental owners would like the applicant to just go away. But, this is a business and you need to just get over it. Use form # 43 Application Denial. If the applicant calls you, answer the questions. Your application was denied because...... And remember you MUST mail them a copy of # 43 if you collected a screening fee.
JANUARY 1/21/14 - Life Under HB 2639 / Partnering with Sec. 8 Program
# 3 - Keep Records. This should be tattooed on your wrist. Judge Judy has a favorite saying, "Show me where it's written down." I love her, in my next life - I want to be her! Basically, if it's not written down, it didn't happen. Every time you have contact with an applicant or tenant, you should be jotting down what was discussed and any action you took. Don't depend on your memory, and I can guarantee if there is a dispute, the other person will remember it differently than you do.
FEBRUARY 2/25/14 - Taxes, Exchanges, Insurance - Oh My!
Be aware and operate your business legally. Treat all applicants the same. Use written screening guidelines to help keep you on track, and to show applicants what you are looking for in a tenant. Don't expect that your good intentions are enough to prove that you aren't discriminating. Prove what you do with written documents. Start today!
MARCH 3/18/14 - Landlord & New Forms 101 APRIL 4/17/14 - Law & Rule Required Course [LARRC] 4/18/14 – Annual Dinner Meeting & Rental Survey MAY 5/27/14 Boost Your Bottom Line AUGUST 8/26/14 - Fair Housing Walk the Line SEPTEMBER 9/23/14 - Maintenance Is Your Foundation Strong OCTOBER 10/28/14 - Forms & Forum NOVEMBER 11/25/14 - Landlord 101 Part 2 Sponsorship Opportunities
Interested in Sponsoring an upcoming event? Contact us today for more information! COROA@541MediaLLC.com
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Welcome New Members
Alpine Property Management
Mike & Robin Knoell Val Leeonardo Carol Lukens Betty Schreiber Callan Accounting Services, CPA LLC
We would like to extend a warm welcome from everyone at COROA!
ADVERTISING MEMBERS Please support COROA's Advertising Members ACCOUNTING Callan Accounting Services CPA, LLC – Angela S Hubler 541-388-3838
ADVERTISING Now Renting Magazine - Terry Hollstein 541-617-1367 Bend Rental Guide - Jamie Chimpky 541-633-3001
CARPET CLEANING Sunrise Carpet Service (also does restoration) - Rick Picard 541-317-5659
Member Renewals
EDUCATION & TRAINING
Abbas Rental Properties LLC
Dale & Debra Grinols Linda Frost June V Rogers Tammy Verdusso - Adams Thane & Susie Moon JW Gibbons Brian Vandehey G & M Properties LLC Cheryl Johansen Mark Valceschini Wes & Diane Wilson Petra Vernon Sid & Gail Snyder Peck Family Enterprises Inc
Richard & Robyn Eberhard Linda Blankenship Central Oregon Regional Housing Authority LeAnne Roberts Whit Ross & Deb Kraus Judy & Rod Campuzano Wayne Schnur Scott Nyden Veracity Property Management Bill & Ardell Mayer Gene & Linda Hickman Bob & Tena Grabar Peggy Fronabarger Dave Fox Monique McCleary Bob & Marilyn Giles Danita Howe Central Oregon Leasing Management Residential Div Inc.
Deschutes County Tobacco Prevention - David Visiko 541-322-7481 Crook County Health Department - Kris Williams 541-447-5165 Jefferson County Public Health - Carolyn Harvey 541-475-4456
ENERGY-EFFICIENCY Energy Trust of Oregon - Haley Railton 503-278-3002
EVICTION & PROCESS SERVICES Central Legal Services - Michael Long 541-389-8133 Tri-County Legal Process Service - Paul Helikson 541-317-5680 Titanium Legal Services - Sheila Nelson 800-404-9537 Graham Law Group, P.C. – Jack Graham 503-364-1117
FLOORING Cascade Butte Hardwood Floors, LLP - Kris Hakkila 541-410-9091 P.G. Floor Covering – Ernie DeBoy 541-382-3499
GARAGE DOOR Cascade Door Inc. - Kirk Neal 541-382-4553
INSURANCE Cascade Insurance Center - Randall Carlton 541-382-7772 State Farm Insurance - Fred Hornback 541-382-6828 Farmers Insurance - Perry Rhodes 541-389-3715 American National Insurance – Eli Drost 541-508-4284
HEATING & COOLING Professional Heating & Cooling Inc. – Jason Curtis 541-923-3366
LANDSCAPE & IRRIGATION Thank you for your continued support & dedication to the rental industry.
Springtime Landscape & Irrigation - Bill Schumacher 541-389-4974
2014 Board of Directors
ADVERTISING MEMBERS CONTINUED Officers Kevin Restine- President 541-389-2486 Erika Morris- Vice President 541-382-3888 Arleigh Santoro- Secretary 541-593-1653 Brad Warkentin-Treasurer 541-419-1115
MAINTENANCE & SUPPLIES Miller Lumber - 541-382-2022 Straightline Contracting Inc. - Travis & Andrea Sheppard 541-350-2351 Keystone Building Inc. - Darin MacDonald 541-633-0041
PAINTING P.A.K. Painting & Decorating - Paul Keane 541-420-4736
Directors Michelle Bunting 541-382-7727 Terry Flora-Turner 541-548-0383 Matt Free 541-526-0222 Dawn Rothenbucher 541-416-0880 Arleigh Santoro 541-593-1653 Melissa Waldman 541-610-7181 Wendy Tiger-Larson 541-385-8177 Melody Luelling 541-330-8522 Kenny LaPoint 541-323-7419 Brandi Snow 541-389-4149 Stephanie Kramer 541-317-1709 ORHA Representatives Terry Flora-Turner Erika Morris Arleigh Santoro
PLUMBING Value Plumbing - Ron Vetter 541-322-6928
PROPERTY MANAGEMENT Encore Property Management - Shannon Smith 541-480-1685 Plus Property Management - Kevin Restine 541-389-2486 Wild West Property Management - Dawn Rothenbucher 541-416-0880 Marr Management Inc. - Diane Marr 541-923-8222 Specialized Property Management - Brad Warkentin 541-419-1115 Partners Property Management – Randy Grills 541-389-4149 Morris Hayden Properties – Erika Morris 541-382-3888 Willow Canyon Properties – Donna Fisher 541-475-8000
REAL ESTATE Hasson Company Realtors - Melody Luelling 541-330-8522
REAL ESTATE LENDING & INVESTMENT PLANNING Mid Oregon Lending Inc. - Mike Martin 541-420-4709
TENANT SCREENING National Tenant Network - Marcia Gohman 888-989-1686 Associated Credit Systems - Scott Davis 800-460-3117
COROA Voicemail 541-389-3819 Newsletter Editor Jamie Chimpky 5COROA@541MediaLLC.com
ScreeningWorks - Geni Benenson 888-401-7999 North West Tenant Screening - Terry Flora-Turner 541-548-7368
Important Information General Question Or Concern? Call The COROA Hotline at 541-385-3819. Great info and best of all it's free.
New Membership Advertising Form Please accept my business as an advertising member and include it in the next COROA newsletter. Business __________________________________________________________
Class or Time Sensitive Questions? Call Plus Property Management at 541-389-2486. Need ORHA Forms? Visit ORHA ONLINE and click get ORHA forms online. From there you can pick your form, generate a PDF to print and pay through PayPal. Don't forget to enter your member ID for 1/2 price discount. Want to go green? If you are receiving a mailed version of this newsletter it is because we may not have your email address or you elected for a printed version. If you would like to save the paper, please contact us with your email address and we would be happy to send you our electric version to you instead. Address Change? Email COROA@541MediaLLC.com with your new address. Have An Article You Would Like Featured In The Newsletter? Email COROA@541MediaLLC.com Copyright Š 2014. All Rights Reserved. DISCLAIMER: This publication is distributed with the understanding that it does not constitute legal, accounting or other advice. The views and/or opinions expressed are not the official positions or views of the Central Oregon Rental Owners Association. COROA assumes no liability for loss of damage as a result of reliance on the material provided in this newsletter. Appropriate legal, accounting or other expert assistance should be sought from competent professionals. Advertisements in our newsletter are only advertisements and no endorsement or approval is intended of any advertising
Contact Person ____________________________________________________ Address ___________________________City/State/Zip ____________________ Product Or Services __________________License Number _________________ Phone ____________________________ Fax ____________________________ Email ____________________________________________________________ Website __________________________________________________________ Include $25 for a direct link from COROA's website Enclosed is my check for $100 or $125 for one year membership and my business card. Please do not staple your card to the application. Fax to 541-3892449 or Mail your registration form to COROA c/o Plus Property Management, 695 SW Mill View Way #106 Bend, OR 97702
Newsletter Advertising Opportunities Looking To Advertise In The COROA Newsletter? (circle one) Full Page $75
1/2 Page $50
1/4 Page 1/2 $30
Business Card $15
For more information please contact Jamie Chimpky COROA@541MediaLLC.Com
SPONSORSHIP OPPORTUNIES NOW AVAILABLE Would you or your company like to sponsor one of our upcoming events? Send us an email today to find out how and to reserve your date! COROA@541MediaLLC.com PLEASE WELCOME AND SUPPORT OUR NEW ADVERTISING MEMBER
Angela S. Hubler, Certified Public Accountant Owner/Member 541-388-3838 | www.Callancpas.com 1018 SW Emkay Drive, Bend OR 97702 www. PGLongFloorCovering.com
Where To Get Forms, Canned Smoke, New Member Packets, Landlord/Tenant Law Books, & Forms Manuals
Visit one of these offices below that sell COROA materials as a Kenny LaPoint Housing Works & Families Forward courtesy to our members. Public Affairs Director Plus Property Management 695 SW Millview Way #106, Bend
541-389-2486 High Desert Property Mgmt, LLC
Terra Flora- Turner 1515 SW Reindeer Ave, Redmond
541-548-0383
Ask Kenny! Question:
My unit is ready for inspection and move-in on the 15th of the month but the housing inspector can't inspect the unit until the 25th....what do I do? Can I still start the tenant's rent and move them in or do I have to wait? I don't want to lose 10 days of rent!
Answer:
If you find that the inspection timing is too far out to accommodate the expected move in date, then it may be worth it to contact a supervisor at Housing Works and ask for an expedited inspection. Housing Works may not make any housing assistance payments for days prior to the inspection passing. An owner may opt to move a voucher tenant in prior to the unit passing inspection but the tenant Please do not ask them for help would be responsible for the full rent payment during this time. Once the unit filling out forms or other advice passes inspection, the landlord will most likely need to revise any lease agreement about tenant/landlord matters. so that the contract dates coincide with the HAP contract dates (which cannot begin prior to the inspection pass date). If you have questions, please call the COROA hotline or Disclaimer: Housing Works recommends that you contact an attorney with any consult an attorney. Thank questions or concerns relating to tenant/landlord law. Housing Works staff are not you! attorneys and merely provide information pertinent to Hosing Choice Voucher program requirements. Wild West Property Mgmt (forms only) 715 NW 3rd St, Prineville 541-416-0880
Credit Reporting Services National Tenant Network 888-989-1686 Associated Credit Systems 800-460-311 North West Tenant Screening 541-548-7368 Screening Works 888-401-7999 Save 10% (Use code OR344save77)
Have a question for Kenny? Email your question to COROA@541MediaLLC.com. Your question and subsequent answer will be responded to via email and may be displayed in a COROA Newsletter. Your contact information will kept confidential in our newsletters.
Have you purchased your New Law Book Yet?!?! Purchase yours today at PLUS Property Management 695 SW Mill View Way Suite #106, Bend High Desert Property Management 1515 SW Reindeer Avenue, Redmond Books will be for sale at the registration table during the COROA class August 26th Member Price: $30.00 Non-Member Price: $75.00
Central Oregon Rental Housing Association August Class Information Form Changes AND New Forms for 2014 New Laws and Money in YOUR Pocket! We’ll look at each change and the right form to use to maximize your investment dollars. Don’t miss the opportunity to find out how to legally screen your tenants. Criminal background guidelines have you stumped? Get the answers you need now. Want to incorporate the new laws without having to write all the new agreements? Find out home with ONE new form.
Landlord Tenant Law Books & Forms will be available for purchase
Tuesday, August 26, 2014 | 5:30 - 8:00PM Central OR Association Of Realtors Building 2112 NE 4th Street, Bend $20 COROA Members | $30 Non-Members before May 26th A light supper and beverages will be provided. 2 RE Continuing Education Credits Available (see important information below) Sponsored by: Central Oregon Rental Owners Association
______________________________________________________________________________ Registration Form: Mail, Fax Or Return In Person
Form Changes AND New Forms for 2014 Please RSVP by August 22nd to reserve your spot and have enough food. Space is limited. Cost: $20 COROA Members & $30 Non-members. Cost is an additional $5 after May 22nd or at the door! COROA is Now Accepting Credit Card Payments at the Door for Late Registrations! Name(s) ____________________________________________________________ Company Name: _____________________________________________________ Office/Cell: _________________ Email: ___________________________________ RE or PM Licensee? _____ License # REQUIRED _____________________________ (You must put license # to get continuing education credit!) Check or credit card payment due with registration.
_____ Vegetarian Meal Check Or Credit Card payment due with registration Visa __ MC __ Acct#_______________________________________ Exp._______ Signature ______________________________________ Date: ________________ Fax to 541-389-2449 Or mail your registration form to COROA c/o Plus Property Management 695 SW Mill View Way #106, Bend OR 97702 or call 541-389-2486
Do You Appreciate Your Tenants? As property managers, we're all aware of the multitude of issues that frequently arise with unreliable tenants. Late rental payments, disturbing the peace, illegal activity, and a general disregard for the property are all problems that typically arise in the property management industry. Many times, we're so focused on dealing with the problems prevalent in the property management industry that we overlook the tenants that always pay on time; the tenants that take good care of their property, the tenants that are considerate of their neighbors. How do we make sure that those tenants are happy? That they feel appreciated? That they know that we want them to remain tenants as long as possible? Chances are those good tenants are feeling unappreciated right now; which means that they will have no reason to stay at your property if a better opportunity opens elsewhere. It's so important to remember that a rental agreement is between two separate parties, and just like any of us, our tenants like to know that they're appreciated. Here are just a few ways to show your tenants that they are appreciated:
Be sure to take their concerns seriously. If your tenant calls to complain about loud music at midnight, or unauthorized vehicles in their parking spot, take prompt action and make sure that you advise them of both the action and the outcome; don't make them complain more than once about the same issue.
Fulfill the promises that you make. If you promise a tenant a new dishwasher or new carpeting, be sure to fulfill that promise. Don't make them ask you about it. Just schedule a time and do it.
Respond promptly to any and all maintenance requests. If a tenant is responsible and takes good care of the property, they shouldn't have to wait three months to have their stove repaired.
Bend the rules - just a little. Should you wave a late fee - due to a mix-up with the post office for a reliable tenant that is never late with their rent? While opinions vary, remember that a good tenant is like a good customer, and it may be appropriate to bend the rules now and then. That's not discrimination; that's good business sense.
Give them a gift. A gift card to a local store at lease renewal time, or a card on their birthday will make a tenant feel appreciated, and build loyalty in the process.
There are many ways to make a good tenant feel appreciated, with tenant stability and timely rent payments the ultimate payoff. What more could a property manager want? www.PropertyManager.com by Mary Girsch-Bock
SEPTEMBER 26, 2014
Questions? Contact Dana at: (503) 364-1117 Dana@GrahamLawGroupPC.com CE Provider # 1277
10:00-11:00 Pest Control: Guest Speaker: Eric Ulfer, Owner: Pest Solutions, LLC 11:00-1:00
Section 8: Guest Speakers: Jill Smith & Jim Rattanasouk: Homeforward, DNP
-O N Y O U R O W N F O R L U N C H 2:00-3:00
Terminations & Evictions: Attorney Steve Cox, Graham Law Group, PC
3:00-5:00
Management Agreements & Policy Manuals: Attorney Jack Graham, Owner: Graham Law Group, PC
★
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Please make checks payable to:
Name: _____________________________________ Date: ______________
Graham Law Group, PC
Company: _____________________________________________________
_____$99 if paid by Sept. 19 _____$109 if paid after Sept. 19
License #: ___________________________ ___VISA ___MC
Exp.: _________ Sec. Code: _______
Card No.: ____________-____________-____________-____________ _______________________________________________________________ Signature
FORM OF THE MONTH FORM #27 Smoke Free Agreement The NEW Forms Manuals are ready for purchase!!!! The Manual is well organized and includes EVERY current form and step by step instructions on how and when to use them AND how to fill out each form. Just one more way that being a COROA member pays - it doesn't cost! ORHA (Oregon Rental Housing Association) revised six forms. These form revisions were due to law changes and we encourage you to replace your old forms with the new ones. (Forms #1, 2A, 2B, 5, 30, and 45) In addition to the revised forms there are 4 NEW FORMS! #24, 35, 55, and 56.
__________________________________________________________
Need Forms? Order them online today! Buying our Oregon Rental Housing Forms are just a click away! www.OregonRentalHousing.com to Access & Purchase Your Forms
COROA MEMBERS RECEIVE FORMS AT HALF PRICE! Your Local Association ID is COROA.2011 BELOW ARE EXAMPLE INSTRUCTIONS FOR PURCHASING FORMS ONLINE. 1.
Go to www.OregonRentalHousing.com
2.
Click (top right): "Click to get ORHA forms online"
3.
Input your local association code in the field labeled Enter your Member ID (COROA.2011) to receive ORHA Forms Half Price
4.
Choose & click on the form.
5.
Input your information.
6.
After you fill out the form, click "Generate PDF" and your form will be created and added to your cart.
7.
Click "Checkout Now", this will direct you to our PayPal Payment page. You can use your favorite credit card or your PayPal account.
8.
Follow payment directions. Once complete, PayPal will return to the ORHA Forms page to "Print Link." This link will also be sent to your email address. Please note: You have 3 days to print your forms before the links expire.
SMOKE-FREE AGREEMENT
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27
Tenant Name(s):___________________________________________________ et. al (and all others) Address:______________________________________________________Unit: _____________ City:_______________________________________________, OREGON Zip: _____________ Owner/Agent:
M
___________________________________________________________________
AGREEMENT
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This agreement is made between the Owner/Agent and the Tenant identified above.
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1) Purpose of this Agreement: Both parties benefit from a smoke-free environment. The Owner/Agent expects lower maintenance and cleaning costs and a reduced likelihood of fire. The Tenant expects to be exposed to less smoke, including secondhand smoke.
ON
2) Definitions: “Smoking” means inhaling, exhaling, breathing, carrying, or disposing of any lighted cigar, cigarette, or other tobacco or similar substance, including marijuana. 3) Agreement: Tenant agrees to prohibit smoking in the Tenant’s dwelling unit or, except as provided in Section 8 below, anywhere on the premises. Except as provided in Section 8 below, Owner/Agent agrees to prohibit smoking in the common areas, including the grounds.
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4) Tenant’s duties: Tenant will inform household members and visitors of this No Smoking Policy. Tenant will enforce this policy in the Tenant’s residence and on household members and visitors elsewhere on the premises. Tenant will report to Owner/Agent in writing any incident of smoke migrating into Tenant’s residence or any observed violation of the No Smoking Policy. 5) Owner/Agent’s duties: Owner/Agent may post no-smoking signs around the premises so that residents, guests, and visitors will be warned that smoking is prohibited on the premises. 6) No warranty: Owner/Agent does not warrant the premises will be free of smoke or second-hand smoke. Owner/Agent does not warrant that air quality in the dwelling unit will be higher than in any other rental property. Owner/Agent is not a guarantor of Tenant’s health. 7) Material breach: A violation of this agreement by the Tenant is a material violation of the rental agreement and constitutes cause for termination under ORS 90.392. 8) Areas where smoking is allowed:______________________________________________________ 9) Other: ___________________________________________________________________________
_______________________________________ Owner/Agent ___________________ Date
Equal Housing Opportunity WARNING: No portion of this form may be reprinted without written permission of the Oregon Rental Housing Association, Inc. © Copyright 2013 Rev.1/13
___________________________________________ Tenant Date ___________________________________________ Tenant Date ___________________________________________ Tenant Date ___________________________________________ Tenant Date
Oregon Rental Housing Association, Inc.
www.oregonrentalhousing.com
335 NE Lafayette Avenue Bend, OR 97701 www.CentralOregonRentalOwners.org
COROA UPCOMING 2014 CALENDAR OF EVENTS January 21st Life Under HB 2639 Partnering with Section 8
April 18th Annual Dinner Meeting & 2014 Rental Survey
September 23rd Fair Housing Walk the Line
February 25th Taxes, Exchanges, Insurance Oh My!
May 27th Boost Your Bottom Line
October 28th Forms & Forum
March 18th Landlord & New Forms 101 - Part 1
June & July No Classes
November 25th Landlord 101 - Part 2
April 22nd Law & Rule Required Course [LARRC]
August 26th Form Changes & New Forms 2014
December No Class
Central Oregon Rental Owners Association | www.CentralOregonRentalOwners.org | Helpline - 541-385-3819