Table of Contents Executive Summary Mission Statement
3
3
Access
4
Services
7
Technical Services
11
Resources
11
Staff
13
Budget
15
Library Instruction
17
Facilities
21
Appendix
23
Recommended Changes
26
Bibliography
27
2
Executive Summary Primary C. G. O’Kelly Library output measures – electronic database searches, library attendance, textbooks checked out, reference questions answered, number of instruction sessions, media and laptop check outs -- increased in 2007-08. The increase can be attributed to many different techniques that the library staff introduced. The most significant changes included: the creation of the O’K Scholars Institute, relocation of the reference desk, encouraging students to take advantage of the research consultation services, and posting information on LCD panels in the circulation and media desks areas, and in the foyer. The library staff worked as a team with the objective of creating a quality one-stop learning environment for all students. As our slogan states, “In O’K, you get what you need.”
Introduction
Internal reviews of services will consist of comparing output measures from 2006-07 and 2007-08. In a few instances, internal survey results will be used to identify program needs and areas where improvements are needed. In general, the library program is project driven, especially with public service functions. The library’s employees have clearly defined responsibilities related to the library’s purpose and supplemental responsibilities based on projects. A survey was shared with department coordinators to determine whether their 2007-08 goals were accomplished. Seven employees completed the survey, 71 percent (five) indicated that they accomplished their defined 2007-08 goals. This progress report describes many of those accomplishments.
Mission Statement The O’Kelly Library supports and enhances all Winston-Salem State University programs through its relevant, diverse, and current local collection and through resources beyond the library via interlibrary loan, and through various electronic services. Information requirements of distant users are met.The staff instructs and assists users with all aspects of library services to foster and instill life-long learning. A readily accessible computerized index is maintained of all library holdings and other appropriate records. Sufficient auxiliary services and equipment are maintained at all times to respond to user needs. The staff strives to preserve resources and provide for archiving of university records and related documents. 3
Access Goal: O’Kelly Library patrons will have sufficient access to information and resources.Access will be provided through service hours and technology: on/off-campus access, online catalog, Web site and media productions (LCD panels).
The library’s Web site is operational 24/7 and offers patrons access to electronic databases, e-journals and books as well as to the online catalog and library policies. The “Summary of Services Provided” chart outlines the services which can be accessed via the Web site. An online registration form was posted by the distance services librarian to give offcampus students more prompt access to electronic resources. Access to electronic resources –books, journals and media–was improved when the automation staff received Innovative Interfaces “load table” training. The Innovative Interfaces server enables the library to receive major files and MARC records, and load them into the online catalog. MARC records make items searchable by author, title, subject, and keyword. Installation of the Innovative Interfaces server in O’Kelly Library during 2007-08 gave the staff the capability to redesign the online catalog interface, which gave patrons more access to their own records, with a few extra perks like “save preferred searches”. Patrons have access to information such as service hours, librarians’ contact information, and current room reservations on LCD panels placed in three locations throughout the building: the atrium (2), circulation and the media desk. In addition, the panels display a number of short information clips that show patrons how to use everything from the print management system to placing money on a Ram card.
Internal Survey WSSU uses a content management system that does not allow the library staff to count the number of visits to our Web site. The number of database searches conducted is the primary method to document use of electronic resources. The method for counting those searches was changed in 2007-08. Use data for each database was tabulated 4
and added to the totals in Serials Solution, an information management program. This collection method significantly increased the total number of searches counted for the year. The new totals are encouraging, since a major emphasis in our library instruction is how to use electronic databases.
Summary of Services Provided Item
2007-08
2006-07
2005-06
2004-05
Service hours (per week)
99
99
85
85
Web catalog
Updated w/our own server; screen formats were updated
Yes MARC records for e-resources included
Yes
Yes
Web page Service hours Policies Contact Info
Yes
Yes
Yes
Yes
Access to databases & e-journals
Web site for databases redesigned
Added Serials Solutions to manage databases and journals
Yes
Yes
E-reference
Yes
Yes
Yes
Yes
Telephone assistance; Toll free number
Yes
Yes
Yes
Yes
Technology assistance; Software & hardware
Evening support technician
Evening support technician was hired
No
No
In general, use statistics indicate that services were used more in 2007-08 than in previous years. For example, there was a 16 percent increase in 2007-08 attendance numbers over the previous year. There was a very significant increase -- 62 percent-- for faculty contacts and an astounding 422 percent increase in the number of electronic searches completed.
5
Patterns of Use Data
2007-08
2006-07
2005-06
173,347
150,067
154,077
29
27
28
12,404
4,714
17,659
Reference/FTE
2
.83
3
Reference per hour opened
4
1
6
2,099
1,283
790
175
174
74
1,211,972
281,505
53,863
206
50
10
21,536
21,536
Unknown
853,493
239,710
Unknown
145
43
Unknown
Attendance Visits per FTE Reference activity (3 desks)
Faculty contacts Electronic databases– total subscriptions Searches conducted Searched conducted/FTE E-journal subscriptions E-journal searches Searched conducted/FTE
The O’Kelly Library staff conducted an in-house, unobtrusive use survey during peak times in the fall (OctoberNovember) and spring (February- April) to ascertain what activities -- Web site, electronic resources, online catalog, Facebook, MySpace, and using laptops -- WSSU students were performing when they were in the building. (Interns walked through assigned areas each hour and noted students’ activities.) Patrons used the building for a variety of purposes that included use of hardware, educational activities, library resources and viewing social networking sites. When the survey totals were tabulated by educational and non-educational activities, more students were engaged in educational activities (26,400 vs. 11,521)
External Survey O’Kelly Library’s service hours (99 hours per week) are well within the range of other North Carolina University libraries of comparable size and degree program. Information posted on our Web site matches what is shared by other university libraries.
6
Services Goal: Sufficient quality services and assistance will be provided to give students a one-stop learning experience. Services include: archives, circulation, textbooks, reserves, interlibrary loan reference, library instruction, media, serials, help desk, media production, and institutional repository.
A variety of services are provided that support instruction and learning. Some enhancements were made in 2007-08 to increase student use and to accommodate their changing learning patterns. The Reference Desk was relocated to the atrium to increase the visibility of the reference team. Librarians carry the reference cordless phone when they must be away from the service desk. Research Assistance/Consultation is the goal of the reference desk. Librarians offer patrons as much assistance as necessary to answer their questions. Students and faculty can also make appointments with librarians to get quality help to answer their research questions. A Technical Assistance service desk is also located in the atrium giving patrons a central service point. A part-time staff member was hired to service the desk during the day; a full-time staffer mans the desk during evening hours. A pager is used to call for technical assistance when the assistant is away from the desk. A pager is also used at the Textbook Desk to notify individuals when a requested book has been returned. The access services librarian is working with the Triad (Forsyth, Alamance and Guilford counties) Librarian Group to develop a cooperative loan agreement to give WSSU students and students from other Triad colleges check-out privileges at participating libraries by simply presenting their university ID cards. The University of North Carolina constituent libraries have been awarded a North Carolina Library Technology Assistance Grant that will fund a service that provides 7
next-day delivery of books and articles to participating UNC libraries. When this service becomes fully operational, it will benefit distant and other students with deliveries direct to the borrower’s door. During 2007-08, the O’Kelly Library increased its advertising for the Media Production Lab. A variety of marketing techniques – visual and print -- were utilized to inform the community about services and resources. Attractive posters advertising librarians’ expertise were created and posted in each of the classroom buildings. Librarians also encouraged students to seek assistance during instruction sessions. LCD panels, as well as our Web site, promoted the services offered through short informative clips.
Summary of Services Provided Services
2007-08
2007-06
2005-06
National Trend*
Archives
Yes
Yes
Yes
Standard
Circulation
Yes
Yes
Yes
Standard
Electronic Resources
Yes
Yes
Yes
Yes
E-reserve
Yes
Yes
Yes
No Data
Technical Help Desk
Yes
Yes
Daytime
No Data
Interlibrary Loan
Yes
Yes
Yes
Standard
Institutional Repository
Yes
No
No
No Data
Laptop Checkout
Yes
Yes
Yes
39% Offered Service
Library Instruction Requested by Faculty
Yes
Yes
Yes
Standard
8
Summary of Services Provided cont. Instruction lab
Yes
Yes
Yes
45% Offered Service
Media Check-Out
Yes
Yes
Yes
Yes
Media Production
Yes
No
No
No Data
Xerox Printing & Print Stations
Yes
Yes
Yes
Standard
Reference /Research
Consultations
Yes
Yes
Standard
Room Reservations & Meeting facilities
Yes
Yes
Yes
No Data
Serials
Yes
Yes
Yes
Standard
Textbooks
Yes
Yes
Yes
No Data
*Information from The Survey of Academic Libraries, 2006-07 edition; p. 85, 96, 107
Internal/External Survey In general, 2007-08 service output measures increased. The only exceptions were book circulation and reserve services. The number of reference questions received increased significantly over last year. High reference statistics is one benchmark that suggests when the librarians are connecting with its patrons. The library staff believes that the extra efforts to inform the community of services through posters and the LCD panels are making a difference. Librarians talking about reference services, the faculty requiring students to work with librarians, and the research consultation services all combined to make the increase significant. O’Kelly Library services are typical of university libraries and several go beyond national trends to meet the needs of our instructional programs and patrons. A number of O’Kelly’s more recently added services – textbooks, media production, help desk and e-reserve – were not included in a recent national survey of academic libraries, suggesting that some of our services are ahead of national trends. Less than half of the university libraries surveyed in 2006-07 offered laptop check-out and had a library instruction classroom. The cost of providing quality services is high. Use of recently initiated services – media, textbooks and laptop check-out -- helped reduce some of the cost. Of course, staff salaries and equipment costs are the major expenditures associated with providing quality services. 9
Internal Review Statistics utilized are full-time student enrollment, the total number of books checked-out, reference questions and database searches. The staff ’s effort to provide services needed by students can be seen in the higher per student ratios in 2007-08. Marketing strategies along with the improved reference techniques resulted in higher output measures in 2007-08!
Longitudinal Review of output measures Data
2007-08
2007-06
2005-06
228,509
223,496
220,617
1,429
1,429
1,417
Service Hours Per Week/Academic Year
99/3366
99/3366
85/2890
Attendance
173,347
150,067
154,077
Books
56,124
46,355
43,683
Media
31,896
23,716
11,270
7,670
6,564
2,742
Books/FTE
10
8
8
Books Per Hour Opened
17
14
15
Book Volumes Periodical Subscriptions
Circulation
Laptops
Interlibrary Loan Services Mailed
970
171
544
Articles Requested
265
167
380
Items Requested
680
630
No Data
10
Technical Services O’Kelly Library approved plans in education, business and social science to spend a much larger book budget more effectively. A plan was already in place for health sciences.
Internal Survey The senior copy catalog assistant resigned in January; other 2007-08 changes negatively impacted technical services work flow. In addition, the significant growth of the book collection overwhelmed the staff. Although new employees were added – a catalog librarian and a part-time technical assistant -- the staff faced a tremendous backlog of new books to be cataloged and processed.
External Survey A consultant reviewed the library’s workflow in July 2008, but the report has not been received.
Resources Goal: Patrons will have access to sufficient information to satisfy their learning, research and instructional needs. Resources include print: books, textbooks, popular titles, journals/microfiche; electronic: books, journals, and databases; and, media: videos, DVDs, music.
The larger book budget is supporting a more diverse collection. The general book collection increased by a net two percent (the increase considers the nearly 5,700 volumes withdrawn from the collection). The collection includes print titles, a strong textbook collection and electronic resources. MARC records for electronic resources were acquired from vendors and downloaded into the online catalog which made titles more accessible to patrons. NC LIVE purchased the PBS video collection and included MARC records. This collection supports all aspects of the instructional program. More efforts are being made to close gaps for missing volumes within the journal/microfiche collection. Additional copies of textbooks are being purchased to reflect the growing demand for the collection and enrollment growth. 11
Internal Survey: 2007-08 Sufficiency of the collection Instructional Department
Faculty
Art Business/Economics Computer Science Education English General Collection Clinical Lab Science Life Science Mass Comm Math Music Nursing Occupational Therapy Physical Education Physical Therapy Physical Science Social Science Rehabilitation Studies Counseling Total
12
5 500 34 3,400 15 1,500 22 2200 36 3,600 No Data 8 800 16 1,600 6 600 16 1,600 11 1,100 34 3,400 5 500 35 3,500 8 800 14 1,400 39 3,900 3 300 307
Undergrad Programs 350/Major or Minor
Grad 600/ program
1 350 5 1,750 2 700 4 1,400 3 1,050 1 350 1 350 3 1,050 4 1,400 1 350 2 700 1 350 0
0
4 1,400 0 1 350 7 2,450 2 700 42
1 6,000 1 6,000 2 12,000 0 0 0 0 0 0 0 1 6,000 1 6,000 0 1 6,000 0 0
15 Vol/ FTE
58 870 744 11,160 123 1,845 433 6,495 65 975 578 7,670 107 1,605 216 3,240 200 3,000 38 570 79 1,185 1,279 19,185 34 510 461 6,915 67 1,005 72 1,080
841 12,615 1 191 6,000 2,865 8 No Data
Vol. Required
Vol.
E-databases
Journals
1,720
4,339
11
20
22,310
26,485
16
145
10,045
8,585
12
75
22,065
18,783
17
228
2,025
33,688
16
80
9,020
17,068
xx No Data
2,755
2,002
19 No Data
5,890
6,056
19
38
5,000
1,772
12
1
2,520
1,262
10
1
2,985
7,983
15
33
28,935
15,136
19
183
7,010
420
19
185
11,815
4,069
15
47
7,805
4,333
19
0
2,830
4,558
10
36
18,965
71,970
20
324
9,865 No Data 173,596
228,509
15 No Data No Data
No data
There are sufficient volumes in the collection, but when holdings are reviewed by disciplines, there are several with deficiencies. Many of the collection deficiencies relate to the narrow specialized nature of the disciplines, e.g., occupational therapy and clinical laboratory science, and the limited number of titles published in these fields. Those deficiencies are offset by the cross-discipline nature of the disciplines and publishing industry. For example, in health sciences, information is often relevant across several disciplines. In addition, the Library of Congress Classification is not always a perfect match to disciplines (Mass communications, physical therapy, mathematics and computer science) so books maybe classified under several different call numbers. The guiding formula used to establish the basic levels is the “ACRL Standards for College Libraries 1995 Edition.” The electronic resources collection is generally well balanced; there are few areas with more extensive holdings than others. When WSSU’s collection is compared with other university libraries, in most disciplines the sizes are comparable. The exceptions are in the social sciences where WSSU’s collection is smaller than Fayetteville State’s and UNC-Pembroke’s; and in health sciences, where WSSU’s collection is larger. But these differences are reflective of the university’s curriculum.
Number of Databases 70
61
60
50
50 40 30
45
40
38
31 24
35
30 25 19
22
23
20
11
10
29
23 10
13 5
4
15 9
7
11 1
1
0
0 science and
arts & humanities
social sciences
education
Communications
Technology
health and medicine
business
multidisciplinary
Citation
resources
management Platform (refworks)
WSSU
FSU (Fayettville State)
UNCP
Staff Goal: Sufficient financial and human resources will be provided so that best practices can be implemented throughout the library program and patrons have a quality learning/research experience.
A customer service workshop was offered in August to reinforce good customer service techniques. All librarians are expected to attend workshops and conferences to maintain high standards in knowledge and skills.
13
To better respond to increased patron demands, two staff members are assigned at service desks during peak hours, which are identified from the hourly statistics that are maintained at all service desks. The instruction team’s expertise was increased through off-campus workshops, on-site experiences and through follow-up learning experiences that librarians designed themselves. The expertise of the cataloging/technical services staff was enhanced by their participation in creating a new online catalog interface and the 20 off-campus workshops they attended. The media staff ’s expertise is enhanced through off-campus and on-campus training workshops. What they learned is manifest in their annual productions of quality video projects for the WSSU Friends of the Library and Slater Book Society, and the video clips they create for the LCD panels.
Average expenditure for staff development activities Staff development
2007-08
Off campus Librarians
(12)
Paraprofessional Staff (12)
2006-07
# workshops
Workshop Cost
# workshops
Workshop Cost
97
$ 81,950
101
$2,942/FTS
56
$ 4,023/FTS
41
$ 2,806/FTS
External Survey Category WSSU Librarians WSSU Staff WSSU Students WSSU Faculty
WSSU 2007
National
WSSU
11
10-14
11
11 5870 402
1.5 557 to 1 Librarian 36 to 1
1 to 1 533 to 1 librarian 36 to 1
Applegate (2007 ) used data from “federally organized national surveys of institutions and libraries” (p.59) to study staffing trends in academic libraries. The study established some national averages for public and private universities based on the Carnegie classification for universities. When the O’Kelly Library staffing pattern is compared to those results, O’Kelly Library staff size is comparable to the national trends for either Bachelor – public, or masters level 1 public universities. O’Kelly Library has a one-to-one ratio between librarians and paraprofessional staff which is better than the national average.
14
Budget The size of the library budget dictates the services offered. Continued budget growth allows services and resources to keep up with service demands.
Internal Survey $1,600,000 $1,400,000 $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $0 Salaries
Others 2007-08
Databases
$510,507 (174)
Books 2006-07
2005-06
$ 600,000 (176)
Journals
Databases
2004-05
$ 405,853 (74)
$243,807
15
Longitudinal Budget Review Data
2007-08
2006-07
2005-06
Collectiion Expenditures
$1,490,252
$1,599,705
$1,076,076
Percent of budget spent on books, journals, electronic resources Sallary Expenditures Other ExpendituresSessions Total Expenditures Expenditures Per Student
41%
46%
52%
$1,534,398 $604,182
$1,060,671 $780,059
$727,215 $261.,85
$3,628,832 $618/FTE
$3,440,435 $611/FTE
$2.,064,576 $371/FTE
The library budget continues to expand. It is divided into somewhat equal parts, with the exception of salaries which are approximately one-half of the total budget. The nearly equal division of the budget permits all aspects of the library program to flourish. This has been good, since new services like textbook, media collections and electronic resources are the areas of increasing demand.
External Survey
The O’Kelly Library 2006 book budget was higher than national trends and only slightly lower ($9,000) in 2005.
Spending on Content/Materials Survey of Academic Libraries, 2006-07 edition, p. 39
$600,000
$500,864
$500,000 $404,465 $400,000
$362,970
$353,898
$300,000
$200,000
$100,000
$0 2006
2005 National median
16
WSSU
Library Instruction Goal: Best instruction and research practices will be used to help patrons become life-long learners while giving them the necessary skills to have successful learning experiences. Library instruction is the magnet that keeps users entering the building and helps them effectively use services and resources. This new status was accomplished by creating the O’K Scholars Institute in fall 2007. The institute was designed to help students become more proficient in finding, evaluating and using information. Students and faculty are the Institute’s primary targets, and the ultimate goals are to generate more use of library resources and to help students develop information literacy skills. Faculty members who participate are: • Required to attend institute sessions • Taught how to design library assignments which require students to use library resources • Expected to consult with librarians to complete their students written assignments which will result in students using resources. • Encouraged to schedule and set aside time for students to attend library instruction sessions. Approximately 30 faculty members have participated in the Institute. Students are: • Expected to attend instruction sessions • Encouraged to consult with a librarian about their assignments • Asked to complete the library assignment as directed by their instructors. An outgrowth of the institute was the formation of the Master Teacher Librarian program. This program was created to ensure that teaching librarians have the required knowledge and skills to offer quality classes, to talk to faculty members and to assist students. The program included sessions on presentation skills, active learning and knowledge of electronic resources. The coordinator of library instruction created a rubric that librarians used to evaluate their colleagues’ presentations. At the end of the academic year, nine of 11 librarians had completed the program and had received Master Teacher Librarian certificates. 17
Internal Review All aspects of reference/library instruction activities increased during 2007-08. The post-test used in 2006-07 library instruction sessions was modified after it was determined that some questions were unclear. The review of the test results also indicated that students did not perform well on the question about “keyword,� so librarians modified how they presented that information. These changes resulted in the average test score increasing to 87 percent. This was a 10 percent change in the average score from the previous year. 90%
The number of participants (5,077) in the library instruction sessions nearly resulted in a 1 to 1 ratio (.86) with the students enrolled at the university (5,870). In fact, most of the instruction sessions were offered within the core courses: English, freshman seminar and the social sciences.
87% 85%
80%
75%
73%
Library instruction services are infused throughout the curriculum
70%
Library instruction sessions are available for all courses. Sessions Average Score were offered across the curriculum 2006 - 07 2007 - 08 during 2007-08; 94 percent of the instructional departments requested some form of library instruction, which was an increase over 2006-07. Forty instruction classes were offered in sites outside the library to accommodate faculty requests. Classes were offered in other labs or in sites with larger seating capacity. 65%
Infusion of Instruction Across the Curriculum Department
Art Business Chemistry 18
2007-08
2006-07
9
Number of Students 143
2005-06
3
Number of Students 37
2
Number of Students 49
22
302
12
127
8
142
6
103
1
12
4
No Data
Clinical Laboratory
0
0
2
28
0
0
Computer Science
0
24
0
No Data
1
No Data
Education
14
236
3
17
11
145
English Foreign Languages
66
1554
58
1186
63
1160
Freshman Seminar
10
754
26
453
35
637
Life Science
10
164
0
0
0
0
Mass Communication
18
181
6
71
15
183
0
0
2
23
0
No Data
Music
10
61
3
79
3
61
Nursing
12
329
15
396
12
353
Occupational Therapy
3
40
1
14
3
14
Physical Education
2
167
1
9
4
65
Physical Science
3
42
1
17
4
12
Physical Therapy
2
50
2
44
1
19
Rehabilitation Counseling
0
0
1
22
xx
xx
Social Science
23
483
8
288
13
182
Social Science: Behavioral
xx
No Data
xx
No Data
No Data
No Data
Mathematics
ORIENTATIONS: Nontraditional Students
2
175
2
150
x
No Data
Graduate Students
2
112
2
75
xx
xx
Faculty
3
77
14
322
x
No Data
Distance Classes
7
No Data
No Data
No Data
x
No Data
Public School Students
5
No Data
1
No Data
19
No Data
229
4997
164
3370
198
3022
Total
19
Internal Review of Library Instruction 300 256 250
200
196
189
150
100
50
0 2007 - 08
2006 - 07
2005 - 06
Number of Classes offered 6000 5077 5000
4000 3231
3459
3000
2000
1000
0 2007 - 08
2006 - 07
2005 - 06
Persons in classes
The first 15 participants in the O’K Scholars Institute helped generate additional library instruction sessions (art, business, life science, music and social sciences) which resulted in a 36 percent increase in classes offered and the number of reference inquiries rose above 300 percent. The new class requirements from the O’K Scholars faculty helped increase demands on library services and resources during the spring semester. The Institute is funded by Title III funds and will continue for five years. 20
Disciplines of O’K Scholar Participants Department
Winter 2008 Faculty Participants 2 3 No data 0
Instruction Sessions Offered 2007-08 9 22 6 2
Instruction Sessions Offered 2006-07 3 12 1 2
0 No Data 1 0 1 0 0 2
1 14 66 22 7 18 0 10
0 3 69 26 0 6 2 3
Nursing Occupational Therapy Physical Education
1 0 1
15 3 2
15 1 0
Physical Science Physical Therapy
0 0
3 2
0 2
Rehabilitation Counseling Social Science Social Science: Behavioral Science
0 2 2
0 23 Combined w/ ss
1 1 Xx
Art Business Chemistry Clinical Laboratory Science Computer Science Education English Foreign Languages Freshman Seminar Life Science Mass Communication Mathematics Music
The primary instruction team includes the coordinator and five librarians.
Facilities Goal: Maintain/create an environment where patrons can have a quality learning experience. The facility is quickly becoming crowded because of additional staff and resources. Traditional shelves on the ground level were replaced in December with space-saving moveable shelves. This allowed all books cataloged in the last half of the Library of Congress Classification scheme to be shelved together in this area. The shelves greatly enhanced the section’s physical appearance. Also, the carpet was replaced on the first floor.
21
Facility – O’Kelly Library Internal Review Date of construction and or renovation Original construction 1967 and 1969 East wing renovated 1994-95 Minor adjustments 2007 (media production lab)
Accesable Area (sq ft) Square footage
56,559
Seating Capacity
250
Collection Capacity: 250,000 volumes
West wing constructed 1988-89 2007 (installed space saving shelves)
Assignable Area (sq ft) 56,559
Gross Area 99,406
Available volumes: 228,509
Services
2007-08
2006-07
2005-06
Attendance
173,347
150,067
154,077
Books Added Room Reservations Library Instruction Sessions Reference Questions Textbook Circulation
12,689 2,195 256
8,272 1,405 189
10,607 784 196
3,994 39,762
1,906 22,297
1,512 Not Available
General Items Circulated Laptops Circulated Media Checked Out Media Production
15,184 7,607 31,896 New Construction
15,304 6,564 23,716 Not Applicable
Not Available 2,742 11,270 Not Applicable
22
APPENDIX Changes that most significantly impacted library services 1. Creation of O’K Scholars Institute increased the number of instruction classes offered, the number of faculty contacts, as well as the number of reference questions asked. 2. Redesigning the electronic resources page increased the number of searches conducted. 3. Adding MARC records for electronic resources into the online catalog; Possibly, caused the number of searches conducted to increase. 4. Having an attractive marketing strategy that included posters and information packages that shared lots of information with the campus community positively impacted the number of research consultations offered.
Other 2007-08 Accomplishments Access 1. A SharePoint site was created to store the needed documents for the 2010 Southern Association of Colleges and Schools Accreditation visit. The site includes license, service agreements, policies, librarians’ resumes and progress reports for the last three years. 2. Procedures were established to register all patrons who use library computers to insure that federal guidelines regarding computer access are followed. The Collection 1. Access services staff continue identifying lost and missing books in the collection; this information will be entered into the online catalog and should increase the reliability of the catalog. 2. A procedure was outlined to replace lost and missing books or to completely remove them from the public catalog. Staff Development 1. All librarians participated in a two-day workshop on teaching and learning on March 10-11, 2008. That was followed by the creation of the Master Teacher Librarian program to enhance presentation and teaching skills. 2. Eleven librarians received one-on-one sessions with a voice teacher to enhance their public speaking and presentation skills, April-May 2008. 23
3. Julie Dornberger, Cynthia Levine, Cotina Jones, and Carl Leak -- librarians in a leadership role -participated in off-campus management training experiences. They continue seeking opportunities to expand their knowledge and decision-making skills. All supervisors participated in a career bonding information session. 4. Innovative Interfaces experts Cynthia George, Forrest Foster, Cynthia Levine, Laura Eynon and Chris Screen participated in training during the installation of the Innovative server. George, Foster, Levine and Screen went to the Innovative Users group meeting in Washington, DC in May to further build their knowledge. 5. Phyllistine Poole participated in a master trainer refresher session in April 2008. 6. Julie Dornberger participated in an information literacy leadership Institute at J.C. Smith University in November 2007. 7. A new staff development module was posted on Blackboard. 8. Staff members -Forrest Foster and Jeff McGill - updated their knowledge of copyright policies by attending a workshop. 9. Staff members Jeff McGill and Chris Screen have participated in learning how to use media production software Final Cut Pro and Adobe After Effects. Provide users timely library instruction/literacy experiences 1. Significant progress was made in developing a tool that can be used to evaluate the impact of library instruction on student learning. 2. New faculty orientation was expanded from 30 minutes to two hours. 3. New student orientation session in August gave librarians an opportunity to present a fast, quality overview of library services. This was in addition to the orientation classes scheduled during the regular semester. Facilities 1. Space-saving compact shelving was installed on the first floor’s east wing. This reduced the urgency for more shelving space. 2. Carpet was replaced on the first floor. 3. A media production center/institutional repository work site was created.
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2007-08 Changes Made Areas of concern
Corrections made 2007-08
Declining reference statistics since 2001
Advertised research consultation services more Posters were created with images of library liaisons and posted in the library and in classroom buildings OK Scholars Institute was created and presented Reference Desk was located in the atrium of the library Increased the length of the faculty orientation session
Library instruction team presentation skills
Created and offered the Master Teacher Librarian program Librarians made presentations to each other on how to use databases Held sessions on active teaching Librarians had to offer active learning sessions to each other Teaching experiences were reviewed by members in the instructional sessions Required all members of the instruction team to attend instruction committee meetings
Provide instruction sessions to areas that have not OK Scholars program was launched to teach been reached faculty how to create assignments that require students to use library resources Increased the time set aside for library orientation for faculty The Office of Academic Affairs allowed the faculty library orientation session to be separated from the human resources and university polices orientation sessions which gave the library more time and also gave the faculty time to absorb university policies.
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Continued to build the coordinators’ leadership skills
Coordinators (3) went to off-campus leadership institutes
Maintain strong customer service philosophy
Customer service workshops were sponsored and staff required to attend
Document the impact of library instruction on student learning
Two years of data was collected that indicated the students scored higher on post tests Librarians adjusted the way they offered information on keyword searching.
Share more information about services and resources to increase use of services and resources
LCD panels were installed in the library; Information was shared about how to use equipment, service hours, service policies and individuals who provide services
Recommended changes for 2008-09 Recommendations were developed from a library coordinators survey conducted July 2008. 1. Hire a consultant to review the workflow and the skill competency of the technical services staff; make adjustments with workflow and work assignments to reduce the backlog of books to be cataloged. 2. Update the information included on the LCD panels; find a way to broadcast the information beyond the library to keep the community aware of library services and resources. 3. Seek ways to provide transfer, non-traditional and international student instruction. 4. Increase the number of librarians available to provide instruction, especially as O’K Scholars Institute continues to expand. 5. Document the impact of library instruction on student learning and maintain records of users’ comments on library services. 6. Create an additional lecture room for library instruction. 7. Create additional staff office space. 8. Add a person to supervise the 3rd floor during evening hours. 9. Add more laptops for students to use. 10. Conduct a student survey to determine their needs and expectations. 26
11. Determine the appropriate number of hours that librarians should be assigned at service desks during the week, so they can complete their projects and learn/practice new techniques. 12. Prepare for potential service demands for the production lab. 13. Identify the appropriate personnel to implement the institutional repository. 14. Enhance the security for the building: public address system and emergency exits. 15. Make part-time staff 10-month employees.
Bibliography ACRL Standards for College Libraries 1995 Edition. College and Research Libraries News (p. 245- 257) April 1995 Applegate, Rachel. Charting Academic Library Staffing: Data From National Surveys. College and Research Libraries 68: 59- 68 January 2007 The Survey of Academic Libraries, 2006-07 Edition. New York: Primary Research Group. (p. 39, 85, 96, 107)
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Winston-Salem State University C.G. O’Kelly Library
601 S. Martin Luther King Jr. Drive Winston-Salem NC, 27710 library@wssu.edu
336-750-2440