A MESSAGE FROM CHIEF TOM DWIGGINS In 2018, the Chandler Fire Department celebrated tremendous successes but also a significant loss. In September, Captain Mark “Bo” Boulanger, a friend, mentor, and colleague, died in the line of duty—a first for the Department. During this difficult time the residents of Chandler rallied, offering their support and well-wishes. The response was overwhelming and heartened this Department, its firefighters, and importantly, the Boulanger family. We cannot thank you enough. Our goal at the Chandler Fire Department is to continuously meet the needs of the community, even when doing so means facing the unknown. In 2018, we reached three major milestones, ensuring that patients receive timely service, that our fire prevention efforts are effective, and that paramedics are properly trained. In April, Fire Station 11, located at Gilbert Road and Ocotillo Road, opened. This is the last planned station for the City and will reduce response times in Southeast Chandler. The Department welcomed 20 new firefighters to work out of this facility, in one of the largest academies in the organization’s history. In July, the Department was awarded the Class 1 distinction by the Insurance Services Office’s (ISO) Public Protection Classification (PPC) program, which assessed the City’s fire risk and mitigation activities. This distinction places Chandler in the top 2% in Arizona and 1% in the nation. Nearly all insurers factor a community’s PPC rating into commercial and personal property insurance premiums, so Chandler residents may pay less in monthly payments. In August, Phase 1 of the Public Safety Training Center was completed and the facility opened. The space includes classrooms, a 250-seat auditorium, and office space for the Department’s Emergency Medical Services Division. This project is a collaboration between Chandler’s Police and Fire Departments and has already created numerous opportunities for personnel training. It is clear that the men and women of the Chandler Fire Department are dedicated to providing the utmost service. Whether by implementing new policies, adopting cutting-edge technology, or re-evaluating how resources are deployed, the health, safety, and well-being of Chandler residents remain at the forefront. As you review our progress this past year, know that the Department is open to your unique feedback or perspective. Please contact us at the Chandler Fire Department Administrative Building to share your thoughts. Sincerely,
Tom Dwiggins Tom Dwiggins, CFO Chandler Fire Department
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TABLE OF CONTENTS Chief’s Message................................................................................................................................................................................... 2 Table of Contents................................................................................................................................................................................. 3 Fire Station Map................................................................................................................................................................................... 4 Organizational Chart............................................................................................................................................................................ 5 Vital Statistics...................................................................................................................................................................................... 6 Training................................................................................................................................................................................................. 7 Fire....................................................................................................................................................................................................... 8 Medical............................................................................................................................................................................................... 10 Significant Events.............................................................................................................................................................................. 13 Prevention.......................................................................................................................................................................................... 14 Community Outreach.......................................................................................................................................................................... 15 Awards................................................................................................................................................................................................. 17
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Personnel............................................................................................................................................................................................ 18
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FIRE STATION MAP Chandler Fire Department FIR
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Fire Districts & Facilities
PAR T M
ELLIOT RD
E
District 2
©
WARNER RD
© ©
RAY RD
District 6
District 9
©
District 4
Support Svcs Facility
¹
CHANDLER BL Fire Administration
¹ District 8
©
©
District 3
PECOS RD
MCCLINTOCK DR
RURAL RD
KYRENE RD
56TH ST
© District 1
GERMANN RD
District 5
© ¹
QUEEN CREEK RD
Public Safety Training Center
OCOTILLO RD
District 11
©
District 10
District 7
RIGGS RD
©
HUNT HW VAL VISTA DR
LINDSAY RD
GILBERT RD
COOPER RD
MCQUEEN RD
ARIZONA AV
ALMA SCHOOL RD
DOBSON RD
PRICE RD
¹
Arizona Fire & Medical Authority
CHANDLER HEIGHTS RD
©
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ORGANIZATIONAL CHART TOM DWIGGINS Fire Chief
Robin Miller
Fire Management Coordinator
KEITH HARGIS
Kevin Gale
Spencer Jenik
Budget & Research Analyst
Nicole Harris Management Analyst
Lana Croke
Suzy Vargo
Scott Wall
Jason White
Fire Marshal
Division Chief EMS
Division Chief Professional Development
Rob Boddy
Eduardo Camacho
Virginia Holtzclaw
Allen Blaine
Mario Maldonado
Sam Humes
Fire Mechanic
Craig Leach
Jenifer Jacobson
SCBA Technician
Scott Street
Management Assistant
Sr Fire Prevention Specialist
Joe Silva
Fire Prevention Specialist
EMS Captain
Martin Hernandez EMS Captain
Warren Bahle EMS Specialist
Jeff West
Training Captain
Craig Knight
Training Captain
Joe Clark
Triana Dowrick
Management Analyst
Scott Chapman
Britt Burns
8 Captains 8 Engineers 18 Firefighters
8 Captains 8 Engineers 17 Firefighters
Low Acuity
Battalion Chief Response B281 B Shift
Battalion Chief Response B282 B Shift
7 Captains 7 Engineers 16 Firefighters
8 Captains 8 Engineers 17 Firefighters
Battalion Chief Response B281 A Shift
Division Chief Operations
Jessica Westmiller Crisis Intervention Coordinator
Gina Aden
Sr Crisis Intervention Specialists
Kanika Henry
Facilities Maintenance Tech
Darren Nissen
Eric Kemp
Division Chief Public Relations
Sr Crisis Intervention Specialist
Operations Captain
Shane Kelber
Norm Germaine
Battalion Chief Response B282 A Shift
Keith Welch
Blas Minor
Battalion Chief Response B281 C Shift
Battalion Chief Response B282 C Shift
8 Captains 8 Engineers 17 Firefighters
8 Captains 8 Engineers 17 Firefighters
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Admin Assistant
Operations
Cina Sunderhaus
Fire Mechanic
Raquel Espinoza
Assistant Chief
Division Chief Emergency Management
Sr Fire Mechanic
Val Gale
Assistant Chief EMS/Professional Development
Division Chief Logistics
Sr Admin Assistant
Admin Assistant
Brad Miller
Assistant Chief
Administration & Prevention
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VITAL STATISTICS
26,449 TOTAL INCIDENTS
3%
6000 4873
5000
24%
4000 3022
3000 2000 1711
2102
1773
Fire, hazardous
2746
2435 2304
RESCUE, EMS
2124
Out of city
D1
D2
D3
D4
D5
D6
D7
D8
D9 D10 D11
TOTAL INCIDENTS BY DISTRICT
INCIDENTS BY TYPE
30000 25000 20000
23440 19065
19594
19549
20322
24763
25593
26449
21442
BUDGET AND PERSONNEL: Annual fire department/operating budget: $36,347,352 Annual capital improvements: $11,855,881
15000 10000
Sworn personnel: Civilian personnel:
5000 0
service call
717
1000 0
73%
1358
1284
2010
2011
2012
2013
2014
2015
2016
2017
214 20
2018
TOTAL INCIDENTS BY YEAR
90TH PERCENTILE RESPONSE TIME:
CHANDLER FIRE DEPARTMENT ANNUAL REPORT 2018
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TRAINING In 2018, Chandler Fire Department (CFD) continued to be an all-hazard response agency that has been trained to mitigate emergencies involving fire, hazardous materials, technical rescue(including rope rescue, swift water, building collapse, and trench rescue), and weapons of mass destruction. The skills needed to accomplish these tasks professionally are complex and must be re-enforced and updated continuously. Regional Training Approach TRAINING HOURS DELIVERED BY TRAINING DIVISION: CFD’s training center continued to be an important resource within the region. In 2018, the Fire Training Division delivered quarterly and specialized training on various fire service skills to Firefighters for Chandler and regional partners from Arizona Fire and Medical Authority (formally Sun Lakes), Gila River, and Maricopa. Chandler Volunteer Team, East Valley Institute of Technology, Arizona State Fire School, and Police Department Explorers from across the Western United States utilized the training center to enhance their capabilities. The Chandler Police Department conducted several types of training in 2018 utilizing many unique features of this facility. These activities demonstrate the significant contributions of Chandler Fire Department Staff in the area of Public Safety training.
37,723
Public Safety Training Center In 2018, construction was completed on a new 39,000 square foot joint Fire/Police multi-use building. This building is located onsite at the 11.7-acre Fire Training Center. These new facilities include a 265-seat auditorium, large and small classrooms, simulator training labs, defensive tactics and fitness rooms, and training staff offices.
In addition to building Phase 1, the design was completed and the contractor selected for the construction of Phase 2 of the Public Safety Training Center. Construction is scheduled to begin February 2019 and will include a 6-bay climate controlled training building with a training classroom where gear can be worn and shop areas.
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FIRE Automatic Aid Response The Chandler Fire Department continued to operate as part of a regional automatic aid system in 2018. This system combines resources from jurisdictions throughout the valley to ensure that first responders will arrive as quickly as possible to all emergency calls. This is accomplished by using GPS technology to locate and dispatch the unit(s) closest to the emergency, regardless of jurisdiction. In the event of a structure fire or other large incident requiring multiple resources, the automatic aid system ensures that the correct combination of Firefighters and apparatus needed to best mitigate that emergency will be dispatched. This agreement brings many resources from the other participating jurisdictions that are available to Chandler citizens through the automatic aid system.
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MEDICAL EMS Response Types
7.28% General Medical
27.20% 8.8% 19.12%
traumatic injury
37.6%
neurological emergency
10,835 Hours of EMS training delivered
cardiovascular emergency respiratory emergency
Emergency Medical Response Emergency medical services and medical response are a fundamental responsibility of the Chandler Fire Department, and providers responded to a wide variety of medical calls during 2018. In all, Chandler Firefighters responded to 19,328 unique medical incidents. Incidents ranged from minor medical assistance to life-threatening events. Due to the staffing employed by CFD, Firefighters are able to initiate and maintain continuity of care from initial contact through patient arrival at the hospital. Crisis Response The Chandler Fire Department’s Crisis Response Unit (CR288) responded to assist CFD crews and Chandler Police with immediate on-scene crisis intervention needs, victim’s assistance, grief support, behavioral health de-escalation, and collaboration. CR288 staff also provided general resources and referrals to those in need. In 2018, CR288 increased its total calls to 2,129. Also this year, through the Innovation Grant from Vitalyst Health Foundation and Arizona Community Foundation, CR288 taught in partnership with community partners over 5000 individuals. This is the first crisis intervention training in the country specifically designed for Firefighter/Paramedics’ ability to improve patient care.
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4000
MEDICAL
3815
3500 3000 2408
2500 2000
1522
1500 1000
2030
1786 1690
1550
1250
976
930
884
487
500 0 Out of city
S1
S2
S3
S4
S5
S6
S7
MEDICAL INCIDENTS BY DISTRICT
S8
S9
S10 S11
19,328 Total Incidents
In 2018, CFD continued to utilize a dynamic response model to serve the citizens. This model relies on thirteen fire trucks (eleven engines and two ladders), two low acuity units, and six ambulances. Apparatus minimum staffing included: two certified Paramedics and two certified EMTs on each engine and ladder company as well as one Paramedic and one EMT on each low acuity response vehicle. Each ambulance in Chandler was also staffed with a Chandler Firefighter/Paramedic and a private ambulance company driver. All response units maintain a full complement of Advanced Life Support (ALS) and Basic Life Support (BLS) equipment and supplies.
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Quarterly EMS training was delivered to each provider by the CFD EMS Division staff. Training content was varied and derived in accordance with National, State, and local Medical Director guidelines, and best practices. In 2018, CFD was again recognized for its commitment to cardiovascular patients by being awarded the American Heart Association’s (AHA) Mission: Lifeline EMS Gold-Plus Achievement Award. This is the highest-level achievement awarded by the AHA. Obtaining this award reflects the City’s and the CFD Firefighters’ commitment to following national best practices when treating patients suffering from cardiac-related emergencies. Additionally, Chandler Firefighters continued to train and utilize the recently adopted Treat and Refer program from the Arizona Department of Health Services (ADHS). The Treat and Refer program allows patients more control over their transportation and destination options, permitting CFD crews to treat patients in their home when appropriate. CFD created this program through collaboration with medical direction in 2015 and was the first fire department in the State of Arizona to be certified to provide this service to its residents.
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SIGNIFICANT EVENTS FIREFIGHTER ACADEMY In the spring of 2018, the Chandler Fire Department began a 14-week fire academy for 20 new Firefighters. The academy teaches fire tactics, emergency medicine, and hazardous material operations to these new fire professionals. All graduates are certified by the State of Arizona in both firefighting and hazardous materials. The academy represents the first component of a full year probation, in which these new members are trained and mentored. PUBLIC SAFETY TRAINING CENTER Following the design of this project in 2016, Chandler Fire and Police completed the construction of the new Public Safety Training Center in 2018. The new building was constructed on the current Fire Training Center grounds and has greatly enhanced the training and development of both Fire and Police personnel. 2018 also brought the beginning steps of Phase 2 design, with construction due to break ground in 2019.
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FIRE STATION 11 The City of Chandler opened the last planned Fire Station in 2018. Station 2811 is located south of Ocotillo Road on the west side of Gilbert Road. This station now serves the booming population of southeast Chandler and will dramatically improve response times in that area. This station is home to one fire company, but is designed to allow for growth by including three apparatus bays, ten dorm rooms, and four bathrooms.
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PREVENTION The Fire Prevention Division’s mission is to protect life and property by preventing emergencies before they happen. This mission is accomplished by embracing the principles of education, engineering, enforcement of fire, building and life safety codes, economic incentive, and investigation of fire causes.
ANNUAL BUSINESS INSPECTIONS
4,741 91 126 131
Annual business inspections and permits
Hazmat reporting, compliance and inspections
Special event planning, permitting and inspections
28 70 105
Fire investigations
School inspections
New development planning permits
Mobile Food unit inspections
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COMMUNITY OUTREACH Community Outreach and Prevention are dedicated to creating a safer community through risk reduction.
PARTNERSHIP FOR L.I.F.E. (LEARNING IN FIRESAFE ENVIRONMENTS) In 2018, the Chandler Fire Department continued to partner with Chandler Unified School District in a program that provides for school fire safety education, inspection, and collaboration. CFD made a greater effort to include charter schools within the City during 2018 which now includes approximately 30% of the schools in the program. The program provided Chandler’s elementary schools with the ability to become certified “Partnership for L.I.F.E.” To become certified, schools needed to complete the five components of the program; 1. Ensure that 10% of the school’s staff is CPR certified 2. Allow CFD to supervise one of the school’s monthly fire drills 3. Allow CFD Fire Pals to provide two hours of fire safety education to all 1st and 2nd-grade students 4. Ensure all teachers and custodians perform bi-annual classroom/common room fire hazard self-inspections 5. Pass a code based annual CFD fire inspection This program serves as a template for other departments around the country to ensure learning in safe environments.
PARTNERSHIP FOR L.I.F.E.
CUSD 1st/2nd grade students educated this year compared to 27% in 2012/13 CUSD schools have reached 10% staff CPR Certification goal
78 4 100% 16%
CUSD individuals trained in full CPR by CFD in 2018
CPR Classes completed by CFD free of charge
CUSD Elementary Schools completed 1st annual self-inspection sheets Charter Schools 1st/2nd grade students educated
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8,785 100% 100%
1st/2nd grade students educated in 2018
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COMMUNITY OUTREACH HOME FIRE SAFETY SMOKE ALARMS
253 HOMES SERVED
SMOKE ALARM WALKS
267
HOMES CONTACTED
107
837
212
62
SMOKE ALARMS INSTALLED
ALARMS INSTALLED
953 145
CAR SEATS INSTALLED
CAR SEATS PROVIDED
6,627
BATTERIES CHANGED
VOLUNTEERS
2,129
CRISIS RESPONSE CALLS
WATER SAFETY
3,335 HOMES CONTACTED
CRISIS RESPONSE VOLUNTEER HOURS TOTAL GRANTS RECEIVED
$183,218 DEMOS/SAFETY TALKS/TOURS:
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CHANDLER FIRE DEPARTMENT ANNUAL REPORT 2018
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PERSONNEL INDIVIDUAL AWARDS & ACHIEVEMENTS
AWARDS
FIREFIGHTER OF THE YEAR
PARAMEDIC OF THE YEAR
EMT OF THE YEAR
CIVILIAN OF THE YEAR
DARREL CRISP AWARD
MEDAL OF MERIT
MEDAL OF HONOR
MEDAL OF HONOR
Mark Boulanger
Daniel Kuefner
Scott Graves
Dionne Socie
Jenifer Jacobson
Mitch Wehrli
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Todd Murray
Charles Griffiths
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PERSONNEL PROMOTIONS 2018 provided the department with promotional opportunities. The Department promoted the following personnel:
ASSISTANT CHIEF Scott Chapman
CAPTAIN
Dan Glenn
ENGINEER
Victor Bagayas
CAPTAIN
CAPTAIN
Chuck Browder
Billy Evans
CAPTAIN
CAPTAIN
Paul Merrill
BJ Wade
ENGINEER
Adam Chavira
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PERSONNEL
ENGINEER
Jordan Miller
ENGINEER Dave Vargo
ENGINEER
Andy Nsubuga
ENGINEER
Robert VonBurg
ENGINEER
Chris Smith
ENGINEER
Russel Whaley
ENGINEER
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Josh Whitney
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PERSONNEL RETIREMENTS
ASSISTANT CHIEF Kevin Bailey
ENGINEER
Dan Kuefner
ENGINEER
CAPTAIN
Gary Betterton
Stan Hormell
FIREFIGHER
MANAGEMENT ANALYST
Lanna Leonard
Debbe Simpkins
BATTALION CHIEF Lance Trella
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PERSONNEL NEW PERSONNEL The Chandler Fire Department was very pleased to welcome 20 new Firefighters in 2018, as well as 4 new support personnel.
FIREFIGHTERS: Jack Bernard, Keith Brown, Penni Cyrus, Nic Del Valle, Eric Dominguez, Jimmy Ericsson, Blake Johnston, Blake Kemp, Imran Khan, Chris Morales, Drew Palen, Koren Pfeiff, Joe Schoenemann, Kyle Skipworth, Adam Taylor, Cassie Waz, Mitch Wehrli, Mike Williams, Natalie Wood
BUDGET & RESEARCH ANALYST
SR. ADMINISTRATIVE ASSISTANT Lana Croke
MANAGEMENT ANALYST Nicole Harris
ADMINISTRATIVE ASSISTANT Raquel Espinoza
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Spencer Jenik
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MISSION STATEMENT CHANDLER FIRE IS: • Dedicated to Customer Service
• Committed to Community Involvement
• Proud of our Professionalism
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• Responsive to the Needs of the Community
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E E DEP T ME DEP T ME DEP T ME DEP T ME PART M ART M AR AR AR AR On the web:DEPchandleraz.gov/fire | Facebook.com/ChandlerFire | Twitter:DE@ChandlerFire
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C H A N D L E R F I R E D E PA R T M E N T A D M I N I S T R AT I O N 151 E. Boston St. • Chandler, AZ 85225 | 480.782.2120 | Fax: 480.782.2125
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FrontE Row, from left: Vice Mayor Terry Roe,EMayor Kevin Hartke, CouncilmemberE René Lopez. ED ED ED ED ED DEP T ME DEP T ME DEP T ME EPART ME EPART ME EPART ME EPART ME EPART ME AR AR AR Back Row, from left: Councilmember Matt Orlando, Councilmember Mark Stewart, Councilmember Jeremy McClymonds, and Councilmember Sam Huang.
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