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HANG SENG BANK
HANG SENG BANK BLAZES A TRAIL IN COMMERCIAL BANKING
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rioritising customer-centricity, digitalisation, sustainability, and partnerships, Hang Seng Bank has maintained as a top and leading performer in Hong Kong’s commercial banking space. Founded in 1933, the bank has continuously innovated to serve individuals and businesses by providing best-in-class financial services, customer-centric banking, investments, and wealth management. With more than 3.5 million customers and about 290 service outlets in Hong Kong, Hang Seng Bank is widely recognised as the leading domestic bank in Hong Kong. Going digital to better serve businesses As a close partner of small and medium-sized enterprises (SMEs), Hang Seng Bank understands well their need to have a more convenient and swift banking service anytime, anywhere. With this in mind, the bank has put its focus on digitalising business banking services from account opening to daily operation. One big step last year is the expansion and enhancement of the Remote Account Opening service which support sole proprietors, partnerships and limited companies with up to five HKID-holding connected parties. With the introduction of an ‘e-Sign’ function, business customers can enjoy a remote service and seamless journey to apply for a chequebook at the same time. The service has taken the whole process online so business partners can save the trouble to make way for a common schedule for identity verification and providing signatures at Business Banking Centres.
52 HONG KONG BUSINESS ANNUAL 2022
To strengthen the support to newly-established companies, a start-up friendly ‘Biz Virtual+ Account has also been launched to provide a wide range of digital commercial banking services and preferential service fees, making it easier to get new enterprises off the ground and for local entrepreneurs to focus on their core business at a low operating cost. Biz Virtual+ accounts can be opened in as few as three working days after completing the Remote Account Opening Process. From payroll, remittance, payment trackers, to time deposit and payment collection solutions, the essential business needs have all been well taken care of at Hang Seng’s Business e-Banking. “Our goal is to simplify the way businesses manage their finance. Every feature in our digital banking solutions is designed based on the business needs of our customers. We aim to make their business management easier and more efficient,” said Donald Lam, Head of Commercial Banking at Hang Seng Bank. Omnichannel customer experience To offer a top-notch customer experience to their customers, Hang Seng Bank did the imperative: creating a robust omnichannel banking platform. Whilst the Bank’s primary focus is to enhance its digital customer experience, it never ceases to improve other customer touchpoints to deliver a desirable omnichannel experience. One of the bank’s key initiatives is to improve the services offered at its Business Banking Centres.
