Park hyatt final

Park Hyatt Executive Chef

Mark Clement Allen William

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Organisational Chart

Cul i nar y

D epar tm en t

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Bev er age

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Executive Chef's Job Duties & Salary

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Purchase Recipe Safety and Sanitation Menu design and Price Hiring and Training

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The executive chef of Park Hyatt: Frank Detrait

Executive Chef's Job Duties & Salary 4

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Ethical Issues

(A) Hyatt Hotels Corporation’s Code of Business Conduct and Ethics 01. Standards of Conduct/Compliance with Applicable Laws 02. Conflicts of Interest 03. Corporate Opportunities 04. Confidential Information 05. Competition and Fair Dealing 06. Protection and Proper Use of Corporate Assets

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07. Prohibition against Bribes or Kickbacks 08. Gifts and Entertainment 09. Prohibition Against Taking Commissions or Referral Fees 10. Prohibition Against Using Corporate Assets for Political Purposes 11. Compliance With Insider Trading Laws 12. Accuracy of Company Records and Financial Reports 13. Certification

Trends in Hospitality Industry

(B) Hyatt Corporate Social Responsibility 2013-2014 01. Environmental Practices - In 2008, 1st formal environmental sustainability strategy was developed - 3R (Reuse, Recycle, Reduce) program

- biodegradable products and less food packaging waste - Hyatt EcoTrack 6

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- Investing in efficiency upgrades for energy intensive elements of operations - Incorporating sustainable and efficient design elements.

- Partnership with Clean The World (NPO from U.S.).

- Selling unwanted furniture products.

02. Labour / Employment Practices - Health & Wellness Programs 2011 - Diversity & Inclusion Framework - Women @ Hyatt Group 2011 - HyPride 2012

Trends in Hospitality Industry

03. Sustainability in the Kitchen and Restaurant - In 2012, Hyatt launched a global food and beverage philosophy: ''Food. Thoughtfully Sourced. Carefully Served.''

- Sustainably source global seafood purchases from MSC or ASC certified fisheries and farms by 2018.

- Reduction and elimination of the procurement of highly vulnerable species.

- Participate in a comprehensive sustainable seafood training program with WWF. - ''Sustainability'' will be included in the criteria list.

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- Training program for staff in saving water and electricity.

- Installing water-efficient equipment.

- Water data of equipment is closely monitored.

- Programs to donate untouched food to local shelters and charities.

Legal Issues

01. Hygiene: Food Act 2003 - Detailed guidance for food service operators on food safety requirements, handling, production and equipment.

- Contains Food Regulation 2010 (NSW) and Food Standards Code.

02. Environment: Smoke Free Environment 2000 - Prohibition on smoking in public areas and inspection of premises.

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03. WHS: Work Health and Safety Act 2011 - To protect workers in terms of health and welfare and also promoting improvements in safety practices and working environments.

04. Workers’ Compensation: Worker’s Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998, Workers Compensation Regulation 2010 - Compensation of workers for their injuries or sickness caused at the workplace by providing prompt treatment, income support, medical and vocational rehabilitation

Legal Issues

05. Consumer Protection and Trade Practices: Fair Trading Act 1987, Competition and Consumer Act 2010, Competition and Consumer Regulations 2010 - To promote business competitiveness, fair trading practices and manages product information issues.

- Provide protection for consumers from false information.

06. Industrial Relations: Fair Work Act 2009, Fair Work Amendment Act 2012 - Ensures fair wages and employment conditions for workers.

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07. EEO: Equal Employment Opportunity Act 1987, Equal opportunity for Women in the Workplace Act 1999 - Safeguard workers by providing equal employment opportunities and fair treatment regardless of various backgrounds.

08. Privacy: Privacy Act 1998, Privacy Amendment Act 2000 - Provides security and safeguarding information held by organisations such as tax file numbers and credit information.

09. Anti-Discrimination: The Anti-Discrimination Act 1977, Sex Discrimination Act 1984, Racial Discrimination Act 1975,

Workplace Gender Equality Act 2012

- To ensure workers are protected from various forms of discrimination at their workplace.

Industry and Government Associations

(A) Employee Organisations / Trade Unions 01. United Voice 02. Shop, Distributive and Allied Employees Association (SDA) 03. Australian Council of Trade Unions (ACTU)

(B) 10

Employer Organisations

Park Hyatt The Australian Hotels Association (AHA)

Australian Federation of Employers and Industries (AFEI)

Tourism Accommodation Australia (TAA)

The Restaurant and Catering Association of Australia (RCA)

The Australian Industry Group (Ai Group)

Industry and Government Associations

(C) Government Organisations

Australian Business Register (ABR)

Australian Taxation Office (ATO)

Fair Work Australia

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The Australian Competition and Consumer Commission (ACCC)

Australian Securities and Investments Commission (ASIC)

Tourism Australia

Issues and Impact – Food Safety 12

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(A) High tea food poisoning at Langham Hotel, Melbourne (11th and 22th of July, 2015) 01. 66 of the 99 customers fell sick, 23 of them diagnosed with Salmonella 02. A further 14 people require hospitalisation 03. A pregnant woman, elderly and children suffered serious symptoms 04. 2124 salmonellosis cases reported so far at Victoria, 2015 (50% rise in 2 years)

(B) Impacts 01. Loss of customer confidence and trust on food safety, hygiene and service provided by Langham Hotel’s high tea restaurant, kitchen and staff 02. Profit loss, job loss and business is affected negatively 03. Bad image and customer perception on Langham Hotel 04. More frequent and strict kitchen inspections by authorised officers

Causes and Solutions – Food Safety

(C) Causes 01. Salmonella caused by undercooked poultry and eggs 02. Poor food safety handling procedures, personal hygiene and kitchen cleanliness 03. lack of proper training on food safety 04. Poor pest control 05. Unreliable food suppliers

(D) Solutions 13

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01. Practice strict personal hygiene and kitchen cleanliness 02. Practice and implement safe food handling and kitchen cleaning procedures 03. Conduct training for new staff on food safety and kitchen cleanliness 04. Source reliable food suppliers and pest control companies 05. Adhere to strict guidelines and laws by food, health authorities and government

Issues and Impact – Cybercrime

(A) Mandarin Oriental Hotel’s POS system and credit card data hacked (15th of March 2015) 01. Card processing and POS systems in the company’s hotel are hacked in U.S and Europe 02. 45 hotels had been infected with malicious data-grabbing software 03. Malware is undetectable by all anti-viral systems 04. Hack started just before Christmas 2014 and only detected by the Hotel

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on 15th March 2015 05. Breach was spotted by tracing a pattern of fraudulent payments

(B) Impacts 01. Decrease in customers' confidence and trust in processing payments with the Hotel 02. Purchasing of food supplies and kitchen equipment from suppliers affected by the data breach 03. Loss of revenue, accommodation and F&B business affected negatively 04. A negative impact on Hotel brand and image 05. Costly in hiring IT experts, restoring data, breach notification per customer and potential fines.

Causes and Solutions – Cybercrime

(C) Causes 01. 85% of all data breach investigations happened in F&B and hospitality industries 02. Data hacked from network shared resources 03. Lack of IT support, training and information security awareness 04. Complicated IT environments 05. No network segmentation

(D) Solutions 15

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01. Engage with credit card agencies, law enforcement authorities and forensic specialists 02. Security protocols and systems should be thoroughly tested and updated frequently 03. Segment network for efficient data organisation and security risk management 05. Provide up-to-date training to staff frequently

"Trustwave's 2012 Global Security Report show that the food and beverage, retail, and hospitality industries accounted for more than 85 per cent of all data beach investigations."

--Marc Brown fron Trustwave

Technological Development

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POS is a innovative system on the market today.

It is Fast, reliable and easy to use.

A good POS software can improve the business operates,

it makes your work more effective and has accurate reports.

Advanced features :

01. Data and record security 02. Inventory control 03. Electronic Ordering and Invoicing 04. Real Time Stock Control 05. Customer Service Kiosk 06. PDE / PDA Stocktake Support 07. Powerful date and time range and other reporting 08. New Features every month 09. Comprehensive Software and Hardware Support 10. Kitchen Order Screens and printer

"ChillSafe releases reactive oxygen species (ROS)

Technological Development

Vapour which breaks down bacteria and removes it from food items stored in cool room."

--Thomas Demasi, CEO of Coolsan

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Park Hyatt ChillSafe is a sustainable eco product that provides a cost effective solution for maintaining the hygiene of refrigerated facilities.

Advanced features : 01. Extended shelf life of fresh product 02. Reduction in stock loss through spoilage 03. Reduction in commercial coolroom cleaning intervals and associated costs 04. Improved air quality and associated reduction in pathogen risk

References

1.)

Study n.d., Executive Chef Job Description, Salary and Career Information, accessed 18 July 2015, <http://study. com/articles/Executive_Chef_Job_Description_Salary_and_Career_Information.html> 2.)

Hcareers 2014, Executive Chef Job Description, accessed 18 July 2015, <http://www.hcareers.com/us/ resourcecenter/tabid/306/articleid/514/default.aspx> 3.)

Oklahoma-Kansas Chapter 2007, Executive Chef Job Description, Club Managers Association of America, accessed 18 July 2015, <http://www.okcmaa.org/files/Executive_Chef.pdf> 4.)

Payscale 2015, Executive Chef Salary (Australia), accessed 18 July 2015, <http://www.payscale.com/research/AU/ Job=Executive_Chef/Salary> 5.)

Hyatt 2013, Hyatt Hotels Corporation Code of Business Conduct and Ethics, Hyatt Hotels Corporation, accessed 18 July 2015, <http://investors.hyatt.com/files/doc_downloads/corp%20gov/Code-of-Business-Conduct-and-Ethics-(v-7-as-amendedDecember-12-2013-Current).pdf>

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6.)

Hyatt 2013, Hyatt Corporate Responsibility Report 2013-2014, Hyatt Hotels Corporation, accessed 18 July 2015, <http://thrive.hyatt.com/content/dam/Minisites/hyattthrive/Hyatt%20Corporate%20Responsibility%20Report-2013-2014.pdf> 7.)

Tourism Accommodation Australia n.d., TAA â&#x20AC;&#x201C; Representing Australiaâ&#x20AC;&#x2122;s accommodation sector, accessed 19 July 2015, <http://www.tourismaccommodation.com.au/about-us/> 8.)

Australian Competition and Consumer Commission n.d., About the ACCC, Australian Government, accessed 19 July 2015, <https://www.accc.gov.au/about-us/australian-competition-consumer-commission/about-the-accc> 9.)

Fair Work Ombudsman n.d., Unions and employer associations, Australian Government, accessed 19 July 2015, <http://www.fairwork.gov.au/website-information/related-sites/unions-and-employer-associations> 10.)

Australian Business Register 2015, Who we are, Australian Government, accessed 19 July 2015, <https://abr.gov.au/ About-us/Who-we-are/> 11.)

Australian Securities and Investments Commission 2015, Our role, Australian Government, accessed 19 July 2015, <http://asic.gov.au/about-asic/what-we-do/our-role/> 12.)

Australian Federation of Employers and Industries n.d., Australian Federation of Employers and Industries/About Us, accessed 21 July 2015, <http://afei.org.au/about> 13.)

Tourism Australia n.d., About Tourism Australia, accessed 21 July 2015, <http://www.tourism.australia.com/aboutus/17027.aspx> 14.)

Brown, M 2013, Top five hurdles in Australia's hospitality industry, Hospitality Magazine, accessed 28 July 2015, <http://www.hospitalitymagazine.com.au/Management/Top-5-hurdles-in-Australia-s-hospitality-industry>

References

15.)

Lowenstein, E 2014, Why Hospitality is a target for cybercrime, Hospitality Magazine, accessed 28 July 2015, http:// www.hospitalitymagazine.com.au/management/why-hospitality-is-a-target-for-cybercrime 16.)

McArthur, G 2015, ‘Cockroaches and failed food safety inspections at Langham Hotel a year before salmonella outbreak’, News Limited, 23 July, accessed 31 July 2015, <http://www.news.com.au/national/cockroaches-and-failed-foodsafety-inspections-at-langham-hotel-a-year-before-salmonella-outbreak/story-e6frfkp9-1227453083126> 17.)

Bourke, J 2015, ‘More confirmed cases of salmonella following high tea at Langham Hotel’, 3AW693 News Talk, 23 July, accessed 31 July 2015 from Fairfax Media database, <http://www.3aw.com.au/news/more-confirmed-cases-of-salmonellafollowing-high-tea-at-langham-hotel-20150723-giiqew.html> 18.)

Thomsen, S 2015, ‘High tea at the Langham, Melbourne, is a key suspect in food poisoning outbreak’, Business Insider Australia, 21 July, accessed 31 July 2015 from Allure Media database, <http://www.businessinsider.com.au/high-tea-at-thelangham-melbourne-is-a-key-suspect-in-food-poisoning-outbreak-2015-7>

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19.)

Butt, C & Dow, A 2015, ‘Salmonella outbreak linked to Melbourne Hotel’s high tea’, Sydney Morning Herald, 21 July, accessed 31 July from Fairfax Media database, <http://www.smh.com.au/victoria/salmonella-outbreak-linked-to-melbourne-hotelshigh-tea-20150720-gigoql.html> 20.)

Ashford, W 2015, Mandarin Oriental hack highlights security risk of legacy point of sale systems, Computer Weekly, accessed 1 August 2015, <http://www.computerweekly.com/news/2240241827/Mandarin-Oriental-hack-highlightssecurity-risk-of-legacy-point-of-sale-systems> 21.)

BBC 2015, ‘Luxury hotel chain confirms hack attack’, BBC News, 5 March, accessed 1 August 2015, <http://www. bbc.com/news/technology-31753935> 22.)

Krebs, B 2015, Credit Card Breach at Mandarin Oriental, Krebs On Security, accessed 1 August 2015, <http:// krebsonsecurity.com/2015/03/credit-card-breach-at-mandarian-oriental/> 23.)

Coolsan n.d., ChillSafe ROS Technology – How does ChillSafe work?, accessed 1 August 2015, <http://coolsan. com.au/how-does-chillsafe-work/> 24.)

Wikipedia 2015, Point of Sale, accessed 1 August 2015, <https://en.wikipedia.org/wiki/Point_of_sale#Hospitality_ industry> 25.)

Carolina Barcode inc. n.d., Why use a POS system to manage my store?, accessed 1 August 2015, <https://www. carolinabarcode.com/run-my-store-a-36.html> 26.)

MyPos, n.d., Hotel, Tavern & Pub POS System, Retail Systems Australia, accessed 1 August 2015, <http://www. retailsystems.com.au/POS-Hotel-Pub-Point-Of-Sale-System-Software>