Patient-centred design

At this stage, I started to plan out rapid primary research to be carried out throughout the next few days. These methods were simple and concise, and took no longer than a day.

� ANALOGOUS EXPERIENCES - Find inspiration from other solutions and identify pain and gain points

� IN-DEPTH INTERVIEW - Build a deeper understanding into their own healthy habits

� OBSERVATION - Uncovering patterns and insights from a new perspective

� BEHAVIOUR TRACKING - Analyse process of completing a task, making use of continuous data RAPID PRIMARY RESEARCH TOOLS

Initial research & synthesis

With some desk and primary research in mind, I synthesised my findings into POV statements to further empathise with the problem.

Users of healthcare can be segmented by diferent ages, needs and pain/gain points. By analysing a variety of users, I can gain a more holistic understanding of how my solution could possibly benefit everybody in some way or another.

POV STATEMENTS

EXAMPLE INSIGHT ✨ Hong Kong ageing population is burdening healthcare system: but why?

� Initial primary research on user needs (pg.22) � Empathy tools to understand insights (POV statements) � 5 Why’s to establish insight links between patient vs healthcare problems

5 WHY’S FRAMEWORK

PATIENT-CENTRED EXPERIENCES �

Identifying patient needs and factors

Using Miro’s 5 Why’s framework, I scoped out all the diferent problems identified within Hong Kong healthcare: from usability, viability and desirability perspectives. Similar to UX, the viability of healthcare seems to rank lowest amongst all factors, citing medical staf shortages, lack of incentives for public doctors to contribute in their sector, and unjust allocation of resources from the Medical Council. Though the root of these problems revolve around the system and provision of care, patient problems cited from my initial primary and desk research also overlap.