Systems design for holistic healthcare in Hong Kong

Page 22

R

22 RESEARCH PLAN

At this stage, I started to plan out rapid primary research to be carried out throughout the next few days. These methods were simple and concise, and took no longer than a day.

POV STATEMENTS

ANALOGOUS EXPERIENCES

- Find inspiration from other solutions and identify pain and gain points 📌

IN-DEPTH INTERVIEW

- Build a deeper understanding into their own healthy habits 📌

OBSERVATION

- Uncovering patterns and insights from a new perspective 📌

BEHAVIOUR TRACKING

- Analyse process of completing a task, making use of continuous data

Initial research & synthesis With some desk and primary research in mind, I synthesised my findings into POV statements to further empathise with the problem. Users of healthcare can be segmented by different ages, needs and pain/gain points. By analysing a variety of users, I can gain a more holistic understanding of how my solution could possibly benefit everybody in some way or another.

RAPID PRIMARY RESEARCH TOOLS

📌


Turn static files into dynamic content formats.

Create a flipbook

Articles inside

End of sprint feedback

8min
pages 114-119

Future development

2min
pages 112-113

Service viability testing

0
pages 110-111

Marketing strategy

0
page 106

Advertising channels

0
page 107

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

eHealth app

1min
pages 86-87

Service definition canvas

0
page 85

Value proposition

0
page 80

Service initiative prototype

1min
pages 78-79

End of sprint feedback

1min
pages 76-77

Education

1min
pages 68-69

Extreme user testing

0
page 73

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Competitor benchmarking

3min
pages 60-61

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

Concept modelling

0
pages 40-41

User cognitive walkthrough

2min
pages 46-47

Journey map

1min
pages 32-33

Hong Kong healthcare

1min
page 18

Empathy maps

0
pages 30-31

Storytelling interviews

2min
pages 24-25

Empathy interviews

2min
pages 26-27

Patient-centred design

1min
pages 22-23

Research plan

1min
page 15

Cultural canvas

0
page 13

Empathy tools

0
page 12

How it all began

1min
page 7

Knowledge scoping

0
page 11

Themes clustering

0
page 10

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.