Extreme user testing

How to cater solution towards the elderly or less tech savvy demographic

In being inclusive, I have to also consider extreme users such as the elderly or less tech-savvy. Alternative solutions to my prototype include:

� Broadcasting Clubhouse podcasts to a waiting room (mimic a radio listening experience) for learning � Whatsapp integration: making use existing technologies and apps for queue management � Promoting community events to interact in real life, and not just limited to the digital space MY GRANDPA 76 years old

Relies mostly on public healthcare

Pain points: accessibility � Whatsapp is easy to use and feasible � Likes the sound of learning activities to make queue time more bearable

� Wants to be able to find social events without using tech � Doesn’t own insurance so incentives irrelevant

TESTING & FEEDBACK