The Examiner's Answers – September 2011 E2 - Enterprise Management SECTION A Some of the answers that follow in Sections A and B are fuller and more comprehensive than would be expected from a well-prepared candidate. They have been written in this way to aid teaching, study and revision for tutors and candidates alike.
Answer to Question One There are a number of different management styles and leadership theories which could be used to compare and contrast J’s approach and the approach senior management thinks she should adopt. It would seem from the scenario information that J’s approach is more people centred than task centred. Adair’s action centred leadership model is based on the premise that effective leadership requires the bringing together of task, team and individual needs. In J’s case, senior management is suggesting that J has a focus on the needs of the individual and the group, but has not paid sufficient attention to the task achievement. The Blake and Mouton managerial grid provides a useful framework for understanding and applying effective management. The grid was developed from the precept that management is essentially concerned with production and people. The grid suggests that any combination of concern for production and concern for people may be present in an organisation. Using the Blake and Mouton grid, perhaps J could be viewed as adopting the country club approach to management where the emphasis is on people. People are encouraged and supported and any inadequacies are overlooked on the basis that they are doing their best and that coercion or a more authoritive/directive approach would not improve things. It could be argued that senior management wants J to adopt a task oriented style where the emphasis is on achieving the task, without concern for people. J would be responsible for planning, directing and controlling the work of her subordinates, treating people as commodities or machines. In fact the most effective approach would bring together both J’s current approach and the approach her senior management team suggests. This is a team style, and whilst it might be viewed as idealistic it advocates a high degree of concern for both production and people. It endeavours to discover the best and most effective solutions aimed at the highest attainable level of production to which all involved contribute and in which everyone finds a sense of achievement. In adopting this approach J would assume that employees are committed to the organisation, and that any conflict which occurs can be successfully managed. Note from examiner: Although this answer has been based on Adair’s action centred leadership, and Blake and Mouton Managerial Grid, alternative management style and leadership theories could be used to develop the answer.
Enterprise Management
1
September 2011